Re: arreload on arserver/itsm 7.6.4 (Safe to use)

[Joe D'Souza]

No worries. I hope you had a good weekend too.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy
Sent: Sunday, May 26, 2013 6:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use)

 

Joe,

 

Thanks again and have a great weekend.

 

hbr

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Sunday, May 26, 2013 2:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use)

 

** 

Offhand I do not recall, but arreload if I am correct, has online kind of
help if you type arreload /? in the command line.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Howard's Gmail
Sent: Saturday, May 25, 2013 9:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use)

 

Joe

 

Thanks and What options should I use?

Sent from one of Howard's iPads


On May 25, 2013, at 8:37 PM, Joe D'Souza  wrote:

** 

There should not be a problem using it. Did you try it in a development
environment?

 

Personally I haven't used it a lot as I was able to resolve most of my user
cache problems by altering stuff in the DB directly (which is not
recommended way of doing it) because I felt it was easier and I had more
control of whatever the issue was if I knew exactly what was wrong.

 

Joe

 


  _  


From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter
Sent: Saturday, May 25, 2013 8:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use)

 

Also can an arreload be done for one user (with no password ) and how?

 

Hbr

Sent from my iPhone 5


On May 25, 2013, at 8:24 PM, "Richter, Howard (CEI - Atlanta)"
 wrote:

** 

All,

 

As you can see working on a long weekend, no time off for the minions. 

 

I am working with a vendor on a license monitoring tool and he thinks that
some of the bad data I am seeing is due to the user cache and he thinks that
a arreload might work.

 

However, I remember doing this in the past on 7.6.1 and causing issues with
my users app licneses.

 

So any ideas, or is arreload -u User safe to use on a 7.6.4 (arserver/itsm)
system.

 

Howard

 

  

Howard Richter, Remedy Administrator

6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524  

Email = howard.rich...@coxinc.com

Office = 678.645.4633, Cell = 404.226.2745

Cox Innovation Agent (CIA)







Submit your idea today for a chance to earn a badge and be entered into a
monthly drawing for a $10 gift card.
Submit your idea: http://innovation.coxenterprises.com/
 ideas 
View your badges: http://innovation.coxenterprises.com/ideas/SitePages/

yourbadges.aspx

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist:
"Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist:
"Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: arreload on arserver/itsm 7.6.4 (Safe to use)

[Otalora Miranda Victor]

Hi,

I use quite often the following statement: arreload -u User -g Group -a 
"Admin_User" -p "" -f -d > log.txt (through command line)

We had never get errors. Good luck.
De: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] 
En nombre de Joe D'Souza
Enviado el: lunes, 27 de mayo de 2013 9:16
Para: arslist@ARSLIST.ORG
Asunto: Re: arreload on arserver/itsm 7.6.4 (Safe to use)

**

No worries. I hope you had a good weekend too.



Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy
Sent: Sunday, May 26, 2013 6:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use)

Joe,

Thanks again and have a great weekend.

hbr

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Sunday, May 26, 2013 2:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use)

**

Offhand I do not recall, but arreload if I am correct, has online kind of help 
if you type arreload /? in the command line.



Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Howard's Gmail
Sent: Saturday, May 25, 2013 9:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use)

Joe

Thanks and What options should I use?

Sent from one of Howard's iPads

On May 25, 2013, at 8:37 PM, Joe D'Souza 
mailto:jdso...@shyle.net>> wrote:
**

There should not be a problem using it. Did you try it in a development 
environment?



Personally I haven't used it a lot as I was able to resolve most of my user 
cache problems by altering stuff in the DB directly (which is not recommended 
way of doing it) because I felt it was easier and I had more control of 
whatever the issue was if I knew exactly what was wrong.



Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter
Sent: Saturday, May 25, 2013 8:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use)

Also can an arreload be done for one user (with no password ) and how?

Hbr

Sent from my iPhone 5

On May 25, 2013, at 8:24 PM, "Richter, Howard (CEI - Atlanta)" 
mailto:howard.rich...@coxinc.com>> wrote:
**
All,

As you can see working on a long weekend, no time off for the minions.

I am working with a vendor on a license monitoring tool and he thinks that some 
of the bad data I am seeing is due to the user cache and he thinks that a 
arreload might work.

However, I remember doing this in the past on 7.6.1 and causing issues with my 
users app licneses.

So any ideas, or is arreload -u User safe to use on a 7.6.4 (arserver/itsm) 
system.

Howard


Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745
Cox Innovation Agent (CIA)

Submit your idea today for a chance to earn a badge and be entered into a 
monthly drawing for a $10 gift card.
Submit your idea: http://innovation.coxenterprises.com/ideas
View your badges: 
http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where 
the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where 
the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where 
the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: arreload on arserver/itsm 7.6.4 (Safe to use)

[Misi Mladoniczky]

Hi,

My last problem with it was that it corrupted the group-inheritance column of
the group_cache. It simply cleared it out. But this has presumably been fixed
in version 8.

But nobody uses group-inheritance in 7.6.04 anyway, right!?

Just flip through your groups to check if the 'Parent Group' field is empty.

If my recollection is correct, this is a dispaly-only-field, and the actual
field is a hidden field...

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hi,
>
> I use quite often the following statement: arreload -u User -g Group -a
> "Admin_User" -p "" -f -d > log.txt (through command line)
>
> We had never get errors. Good luck.
> De: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] En nombre de Joe D'Souza
> Enviado el: lunes, 27 de mayo de 2013 9:16
> Para: arslist@ARSLIST.ORG
> Asunto: Re: arreload on arserver/itsm 7.6.4 (Safe to use)
>
> **
>
> No worries. I hope you had a good weekend too.
>
>
>
> Joe
>
> 
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy
> Sent: Sunday, May 26, 2013 6:06 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use)
>
> Joe,
>
> Thanks again and have a great weekend.
>
> hbr
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
> Sent: Sunday, May 26, 2013 2:20 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use)
>
> **
>
> Offhand I do not recall, but arreload if I am correct, has online kind of help
> if you type arreload /? in the command line.
>
>
>
> Joe
>
> 
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard's Gmail
> Sent: Saturday, May 25, 2013 9:27 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use)
>
> Joe
>
> Thanks and What options should I use?
>
> Sent from one of Howard's iPads
>
> On May 25, 2013, at 8:37 PM, Joe D'Souza
> mailto:jdso...@shyle.net>> wrote:
> **
>
> There should not be a problem using it. Did you try it in a development
> environment?
>
>
>
> Personally I haven't used it a lot as I was able to resolve most of my user
> cache problems by altering stuff in the DB directly (which is not recommended
> way of doing it) because I felt it was easier and I had more control of
> whatever the issue was if I knew exactly what was wrong.
>
>
>
> Joe
>
> 
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter
> Sent: Saturday, May 25, 2013 8:34 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use)
>
> Also can an arreload be done for one user (with no password ) and how?
>
> Hbr
>
> Sent from my iPhone 5
>
> On May 25, 2013, at 8:24 PM, "Richter, Howard (CEI - Atlanta)"
> mailto:howard.rich...@coxinc.com>> wrote:
> **
> All,
>
> As you can see working on a long weekend, no time off for the minions.
>
> I am working with a vendor on a license monitoring tool and he thinks that
> some of the bad data I am seeing is due to the user cache and he thinks that a
> arreload might work.
>
> However, I remember doing this in the past on 7.6.1 and causing issues with my
> users app licneses.
>
> So any ideas, or is arreload -u User safe to use on a 7.6.4 (arserver/itsm)
> system.
>
> Howard
>
> 
> Howard Richter, Remedy Administrator
> 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
> Email = howard.rich...@coxinc.com
> Office = 678.645.4633, Cell = 404.226.2745
> Cox Innovation Agent (CIA)
> 
> Submit your idea today for a chance to earn a badge and be entered into a
> monthly drawing for a $10 gift card.
> Submit your idea: http://innovation.coxenterprises.com/ideas
> View your badges:
> http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where
> the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where
> the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 

Re: Validate change of value in Display only Date field

[sapana motwani]

Thanks a lot LJ!!

The interval thing really did the trick,
And, Yes I too agree.. there should be execute option for date select.

Thanks again!


On Fri, May 24, 2013 at 9:56 PM, Longwing, Lj  wrote:

> **
> Sapna,
> There is no execute option for date select (although there really should
> be).  There are some ways around this...you could have an interval based AL
> that checks the current value in the field, and if it is different than a
> value stored somewhere else, then enable the button
>
>
> On Fri, May 24, 2013 at 9:29 AM, Sapna Motwani 
> wrote:
>
>> Hi All,
>>
>> I have a date-field on display only form.
>> If value is changed in this field (i.e. user changes the value by
>> selecting the new date value in expand calendar for this field.)
>> I need to enable a button.
>>
>> Please suggest what "Execute Option" should I use.??
>>  I have tried Lose focus and Return. Also please let me know how can I
>> validate change of value in date fields.
>>
>> I am using AR 7.6.04 and need to run this on Mid-Tier 7.6.04
>>
>> Any help would be appreciated.
>>
>> Regards,
>> Sapna
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Difference between Necessity of Incident ID, Instance ID when I have Request ID

[pankaj]

Hi,

Incident id gets generated when you save the incident. We are storing the
other information of incident in multiple forms (i.e. tables) to maintain
the relationship with incident we need unique value and this is resolve by
using Instance ID field as it is unique.

___
Thanks & Regards,
Pankaj Salpekar.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of sanjay
Sent: Thursday, May 16, 2013 2:26 PM
To: arslist@ARSLIST.ORG
Subject: Difference between Necessity of Incident ID, Instance ID when I
have Request ID

Hello Lister's,

I have a basic question may be you guys might find this is quite silly. But
still I have a curiosity to to know form your guys. 

In BMC Remedy Incident Management we have HPD:Help Desk form to create new
ticket which contains request ID, Incident ID and Instance ID.

My question is, when we have Request ID which is unique and can be
manipulative to become incident ID . Then what is the use of Incident ID and
Instance Id. Why do I need to have Incident ID and Instance ID when I have
Request Id in a form which is unique ?  

And thanks in advance for all your suggestion and valuable post.

Cheers

Regards,
Sanjay



--
View this message in context:
http://ars-action-request-system.1093659.n2.nabble.com/Difference-between-Ne
cessity-of-Incident-ID-Instance-ID-when-I-have-Request-ID-tp7588872.html
Sent from the ARS (Action Request System) mailing list archive at
Nabble.com.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers
Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: arreload on arserver/itsm 7.6.4 (Safe to use)

[Howard's Gmail]

All,

For some reason, I needed to do a restart of the Arserver after, but the reload 
did not fix what i was looking at (nor did it cause any issues)


Thanks for all of the advice and have a great week,

Hb
Sent from one of Howard's iPads

On May 27, 2013, at 5:24 AM, Misi Mladoniczky  wrote:

> Hi,
> 
> My last problem with it was that it corrupted the group-inheritance column of
> the group_cache. It simply cleared it out. But this has presumably been fixed
> in version 8.
> 
> But nobody uses group-inheritance in 7.6.04 anyway, right!?
> 
> Just flip through your groups to check if the 'Parent Group' field is empty.
> 
> If my recollection is correct, this is a dispaly-only-field, and the actual
> field is a hidden field...
> 
>Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
> 
> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
> 
>> Hi,
>> 
>> I use quite often the following statement: arreload -u User -g Group -a
>> "Admin_User" -p "" -f -d > log.txt (through command line)
>> 
>> We had never get errors. Good luck.
>> De: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] En nombre de Joe D'Souza
>> Enviado el: lunes, 27 de mayo de 2013 9:16
>> Para: arslist@ARSLIST.ORG
>> Asunto: Re: arreload on arserver/itsm 7.6.4 (Safe to use)
>> 
>> **
>> 
>> No worries. I hope you had a good weekend too.
>> 
>> 
>> 
>> Joe
>> 
>> 
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy
>> Sent: Sunday, May 26, 2013 6:06 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use)
>> 
>> Joe,
>> 
>> Thanks again and have a great weekend.
>> 
>> hbr
>> 
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
>> Sent: Sunday, May 26, 2013 2:20 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use)
>> 
>> **
>> 
>> Offhand I do not recall, but arreload if I am correct, has online kind of 
>> help
>> if you type arreload /? in the command line.
>> 
>> 
>> 
>> Joe
>> 
>> 
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard's Gmail
>> Sent: Saturday, May 25, 2013 9:27 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use)
>> 
>> Joe
>> 
>> Thanks and What options should I use?
>> 
>> Sent from one of Howard's iPads
>> 
>> On May 25, 2013, at 8:37 PM, Joe D'Souza
>> mailto:jdso...@shyle.net>> wrote:
>> **
>> 
>> There should not be a problem using it. Did you try it in a development
>> environment?
>> 
>> 
>> 
>> Personally I haven't used it a lot as I was able to resolve most of my user
>> cache problems by altering stuff in the DB directly (which is not recommended
>> way of doing it) because I felt it was easier and I had more control of
>> whatever the issue was if I knew exactly what was wrong.
>> 
>> 
>> 
>> Joe
>> 
>> 
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter
>> Sent: Saturday, May 25, 2013 8:34 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use)
>> 
>> Also can an arreload be done for one user (with no password ) and how?
>> 
>> Hbr
>> 
>> Sent from my iPhone 5
>> 
>> On May 25, 2013, at 8:24 PM, "Richter, Howard (CEI - Atlanta)"
>> mailto:howard.rich...@coxinc.com>> wrote:
>> **
>> All,
>> 
>> As you can see working on a long weekend, no time off for the minions.
>> 
>> I am working with a vendor on a license monitoring tool and he thinks that
>> some of the bad data I am seeing is due to the user cache and he thinks that 
>> a
>> arreload might work.
>> 
>> However, I remember doing this in the past on 7.6.1 and causing issues with 
>> my
>> users app licneses.
>> 
>> So any ideas, or is arreload -u User safe to use on a 7.6.4 (arserver/itsm)
>> system.
>> 
>> Howard
>> 
>> 
>> Howard Richter, Remedy Administrator
>> 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
>> Email = howard.rich...@coxinc.com
>> Office = 678.645.4633, Cell = 404.226.2745
>> Cox Innovation Agent (CIA)
>> 
>> Submit your idea today for a chance to earn a badge and be entered into a
>> monthly drawing for a $10 gift card.
>> Submit your idea: h

Re: Difference between Necessity of Incident ID, Instance ID when I have Request ID

[Kapil Banwari]

Request ID gets generated when you save the form, but it is not the case
with Incident ID, it gets generated from HPD INC Num generator form, and it
is generated prior to the record being saved, so there might be a
possibility that you started with a record, but you didn't saved it, that
way, it will have a incident id, but not request id

Request id is generated by ARServer, but incident id by the HPD INC Num
generator form. 

And instance id is pretty important for building the relationships among
various modules of ITSM and is used internally.

Hope this helps. 

Regards
Kapil Banwari






-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pankaj
Sent: Monday, May 27, 2013 5:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Difference between Necessity of Incident ID, Instance ID when I
have Request ID

Hi,

Incident id gets generated when you save the incident. We are storing the
other information of incident in multiple forms (i.e. tables) to maintain
the relationship with incident we need unique value and this is resolve by
using Instance ID field as it is unique.

___
Thanks & Regards,
Pankaj Salpekar.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of sanjay
Sent: Thursday, May 16, 2013 2:26 PM
To: arslist@ARSLIST.ORG
Subject: Difference between Necessity of Incident ID, Instance ID when I
have Request ID

Hello Lister's,

I have a basic question may be you guys might find this is quite silly. But
still I have a curiosity to to know form your guys. 

In BMC Remedy Incident Management we have HPD:Help Desk form to create new
ticket which contains request ID, Incident ID and Instance ID.

My question is, when we have Request ID which is unique and can be
manipulative to become incident ID . Then what is the use of Incident ID and
Instance Id. Why do I need to have Incident ID and Instance ID when I have
Request Id in a form which is unique ?  

And thanks in advance for all your suggestion and valuable post.

Cheers

Regards,
Sanjay



--
View this message in context:
http://ars-action-request-system.1093659.n2.nabble.com/Difference-between-Ne
cessity-of-Incident-ID-Instance-ID-when-I-have-Request-ID-tp7588872.html
Sent from the ARS (Action Request System) mailing list archive at
Nabble.com.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers
Are, and have been for 20 years"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Development server issues - more

[Kapil Banwari]

Check armonitor.log, do you see arserver or any other process is dying?

 

What is the Cache-Mode set to ? Set it to 0 if not already set for
Production box.

 

I hope that you are not using the same box for 7604 which you have used for
6.3, as it takes more memory and CPU, so check you are not running out of
memory. 

 

Also for running ARServer being slow, enable sql/api logging and analyze
them via log analyzer to see if there are any long running api's going on?

 

Other possibility , also check at the db level, if your DBA is seeing some
type of locks?

 

Regards

Kapil Banwari

 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Wednesday, January 30, 2013 3:12 AM
To: arslist@ARSLIST.ORG
Subject: FW: Development server issues - more

 

** 

As a follow up to my earlier posting, I attempted to shutdown the AR Server
and this is what I got. Never had this happen on 6.3. Any suggestions
welcome

 

Action Request System shutdown in progress.

Action Request System Monitor shutdown failed.

Action Request System Server shutdown failed.

Action Request System Dispatcher shutdown failed.

Java Plugin Server shutdown failed.

Action Request System Assignment engine shutdown failed.

The following processes could not be stopped and may need to be stopped
manually:

 

Mark

 

From: Brittain, Mark 
Sent: Tuesday, January 29, 2013 4:22 PM
To: arslist@ARSLIST.ORG
Subject: Development server issues

 

Hi All,

 

I am having problems with my development server. Usually runs slow and now I
cannot log on.  Looking in the arerror.log I can see a series of errors like
the ones below.  Is this an indication of an AR Server issue, database
issue, or something else.

 

Tue Jan 29 16:04:01 2013  CMDB Dispatcher : Required name parameter (or name
field in a parameter) is empty. ARERR - 102

Tue Jan 29 16:04:14 2013  Dispatch : Timeout during data retrieval due to
busy server -- retry the operation ()ARERR - 93

Tue Jan 29 16:07:14 2013  Dispatch : Timeout during data retrieval due to
busy server -- retry the operation ()  ARERR - 93

 

ARS 7.6.04 SP3

 

Thanks

Mark 

 

Mark Brittain

Remedy Developer

ITILv3 Foundation

NaviSite - A Time Warner Cable Company

mbritt...@navisite.com

Office: 315-453-2912 x5335

Mobile: 315-882.5360

 

 

  _  

This e-mail is the property of NaviSite, Inc. It is intended only for the
person or entity to which it is addressed and may contain information that
is privileged, confidential, or otherwise protected from disclosure.
Distribution or copying of this e-mail, or the information contained herein,
to anyone other than the intended recipient is prohibited.

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Reconciliation Engine Ignoring Changes

[Lisa Kemes]

Hi Mike!  I tried your suggestion and it didn't work.  I'm going to try to
set this field with "Defer if NULL" on the merge precedence and see if it
works.

Thanks!

Lisa

On Tue, May 21, 2013 at 3:59 PM, Mike Tomasiewicz (ConAgra Foods) <
mike.tomasiew...@conagrafoods.com> wrote:

> **
>
> Try actually replacing the value with $NULL$ and saving the record.  The
> absence of data is not necessarily “null” and the precedence rules usually
> default to some value over none at all.
>
> ** **
>
> .: Mike T :.
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Lisa Kemes
> *Sent:* Tuesday, May 21, 2013 12:39 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Reconciliation Engine Ignoring Changes
>
> ** **
>
> ** 
>
> Just a little more info on this...
>
>  
>
> Right now we are not really reconciling anything, it’s just on because we
> will be incorporating ADDM sometime in the future, so basically all it does
> for now is move changes from BMC.Asset.Sandbox to BMC.Asset.  There is only
> 1 reconciliation job running (continuously)
>
> Thanks! 
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: need help about integrating ITSM with Service now

[Remedy consultant]

Hello All,

Thank you for your reply and suggestion. As i am going to handle workflow
changes from remedy side , so to create incident in service now from ITSM
(remedy) ,i need to create web service in remedy and give it to Service now
team to consume it . My web service should have opCreate operation.Correct
me if my understanding is incorrect. Also let me know if any other things i
needs to consider during implementation. My main task is to whenever
incident gets created in ITSM and assign to specific group ,it must be
transfered to Service now system.

---Amar
On Sat, May 25, 2013 at 3:31 PM, Joe D'Souza  wrote:

> **
>
> And I’m currently working with BizTalk as the middleware to talk to other
> apps which seems to be pretty versatile too – the only limitations that I
> have so far seen are mostly from Remedy with its shortcomings with
> reference to web services..
>
> ** **
>
> And yet some of those seem to be not so hard to circumvent using some
> quick and dirty methods. I am still on a PoC of these Q&D methods, but
> theoretically, it should work.
>
> ** **
>
> Joe
>
> ** **
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Carl Wilson
> *Sent:* Saturday, May 25, 2013 4:51 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: need help about integrating ITSM with Service now
> 
>
>  ** **
>
> Hi,
>
> If you require integration to more than one vendor then I suggest looking
> into a reusable third party application.
>
> BMC Atrium Orchestrator has a Service Now Adapter and associated processes
> that can be utilised.  This can then be reused as additional vendors
> require an interface. 
>
> ** **
>   --
>
>  
>
> Kind Regards,
>
>  
>
> *Carl Wilson*
>
>  
>
> http://www.missingpiecessoftware.com/
>
> ** **
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Remedy consultant
> *Sent:* May 24, 2013 4:55 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: need help about integrating ITSM with Service now
>
> ** **
>
> ** 
>
> Hello All,
>
>  
>
> Thank you for your suggestions. As i said in my previous mail that We are
> trying to integrate ITSM with service now ,it means we would like to send
> incidents from ITSM to Service now system as there are few vendors who are
> using Service now as a ticketing tool. 
>
> I have gone through the Service now wiki and i found that there are 2
> plugin which needs to be installed .Plugin name are as follows :
>
>  
>
> ·  Web Service Consumer Plugin (com.glide.web_service_consumer) 
>
> ·  Web Service Application Plugin (com.glide.web_service_application)
>
> Does it means we need to install these two plugin on Remedy server ?
> Correct me if i am wrong. If answer is yes then could you please let me
> know how i can download these plugin ? 
>
> Amar
>
>  On Thu, May 23, 2013 at 10:26 AM, Joe D'Souza  wrote:*
> ***
>
> ** 
>
> Amar, 
>
> You have very loosely used the word integrate. 
>
> Integrate could mean any number of things.
>
> So with that very abstract idea of what you need to get done, I would
> suggest the use of web services to do what you need to.
>
> While there are some limitations going that path (most of which are
> described in the web services section of the integration guide), it would
> be a path with least resistance, with a fairly quick turnaround, should you
> face no problems.
>
> To the best of my knowledge, ServiceNow is Web Service capable too, so it
> would be the ideal tool, given the  lack of detailed information of what
> you need to get done.
>
>  Joe
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Remedy consultant
> *Sent:* Wednesday, May 22, 2013 11:47 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* need help about integrating ITSM with Service now
>
>  
>
> ** 
>
> Hello All,
>
>  We are trying to integrate ITSM with service now (in which ITSM will
> create incidents tickets in service now) . could you please provide your
> inputs about what needs to be done from remedy side ?
>
> ---Amar
>  _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist:
> "Where the Answers Are" and have been for 20 years_
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Development server issues - more

[Mayuresh Wagh]

is it Windows or UNIX? Who owns the arserverd process?


On Tue, May 28, 2013 at 3:43 AM, Kapil Banwari wrote:

> **
>
> Check armonitor.log, do you see arserver or any other process is dying?***
> *
>
> ** **
>
> What is the Cache-Mode set to ? Set it to 0 if not already set for
> Production box.
>
> ** **
>
> I hope that you are not using the same box for 7604 which you have used
> for 6.3, as it takes more memory and CPU, so check you are not running out
> of memory. 
>
> ** **
>
> Also for running ARServer being slow, enable sql/api logging and analyze
> them via log analyzer to see if there are any long running api’s going on?
> 
>
> ** **
>
> Other possibility , also check at the db level, if your DBA is seeing some
> type of locks?
>
> ** **
>
> Regards
>
> Kapil Banwari
>
> ** **
>
> ** **
>
> ** **
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Brittain, Mark
> *Sent:* Wednesday, January 30, 2013 3:12 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* FW: Development server issues - more
>
> ** **
>
> ** 
>
> As a follow up to my earlier posting, I attempted to shutdown the AR
> Server and this is what I got. Never had this happen on 6.3. Any
> suggestions welcome
>
> ** **
>
> Action Request System shutdown in progress.
>
> Action Request System Monitor shutdown failed.
>
> Action Request System Server shutdown failed.
>
> Action Request System Dispatcher shutdown failed.
>
> Java Plugin Server shutdown failed.
>
> Action Request System Assignment engine shutdown failed.
>
> The following processes could not be stopped and may need to be stopped
> manually:
>
> ** **
>
> Mark
>
> ** **
>
> *From:* Brittain, Mark
> *Sent:* Tuesday, January 29, 2013 4:22 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Development server issues
>
> ** **
>
> Hi All,
>
> ** **
>
> I am having problems with my development server. Usually runs slow and now
> I cannot log on.  Looking in the arerror.log I can see a series of errors
> like the ones below.  Is this an indication of an AR Server issue, database
> issue, or something else.
>
> ** **
>
> Tue Jan 29 16:04:01 2013  CMDB Dispatcher : Required name parameter (or
> name field in a parameter) is empty. ARERR - 102
>
> Tue Jan 29 16:04:14 2013  Dispatch : Timeout during data retrieval due to
> busy server -- retry the operation ()ARERR - 93
>
> Tue Jan 29 16:07:14 2013  Dispatch : Timeout during data retrieval due to
> busy server -- retry the operation ()  ARERR - 93
>
> ** **
>
> ARS 7.6.04 SP3
>
> ** **
>
> Thanks
>
> Mark 
>
> ** **
>
> *Mark Brittain*
>
> Remedy Developer
>
> ITILv3 Foundation
>
> *NaviSite – **A Time Warner Cable Company*
>
> mbritt...@navisite.com
>
> Office: 315-453-2912 x5335
>
> Mobile: 315-882.5360
>
> ** **
>
> ** **
> --
>
> This e-mail is the property of NaviSite, Inc. It is intended only for the
> person or entity to which it is addressed and may contain information that
> is privileged, confidential, or otherwise protected from disclosure.
> Distribution or copying of this e-mail, or the information contained
> herein, to anyone other than the intended recipient is prohibited.
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: need help about integrating ITSM with Service now

[Abhijit Hendre]

I think SN needs to publish web service here which would contain Create
operation.
You will then write a filter which will execute at Incident submit
operation in remedy. Filter will contain web service set field action to
consume web service published by SN.
On May 28, 2013 8:25 AM, "Remedy consultant"  wrote:

> **
> Hello All,
>
> Thank you for your reply and suggestion. As i am going to handle workflow
> changes from remedy side , so to create incident in service now from ITSM
> (remedy) ,i need to create web service in remedy and give it to Service now
> team to consume it . My web service should have opCreate operation.Correct
> me if my understanding is incorrect. Also let me know if any other things i
> needs to consider during implementation. My main task is to whenever
> incident gets created in ITSM and assign to specific group ,it must be
> transfered to Service now system.
>
> ---Amar
> On Sat, May 25, 2013 at 3:31 PM, Joe D'Souza  wrote:
>
>> **
>>
>> And I’m currently working with BizTalk as the middleware to talk to other
>> apps which seems to be pretty versatile too – the only limitations that I
>> have so far seen are mostly from Remedy with its shortcomings with
>> reference to web services..
>>
>> ** **
>>
>> And yet some of those seem to be not so hard to circumvent using some
>> quick and dirty methods. I am still on a PoC of these Q&D methods, but
>> theoretically, it should work.
>>
>> ** **
>>
>> Joe
>>
>> ** **
>>  --
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *Carl Wilson
>> *Sent:* Saturday, May 25, 2013 4:51 AM
>>
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: need help about integrating ITSM with Service now
>> 
>>
>>  ** **
>>
>> Hi,
>>
>> If you require integration to more than one vendor then I suggest looking
>> into a reusable third party application.
>>
>> BMC Atrium Orchestrator has a Service Now Adapter and associated
>> processes that can be utilised.  This can then be reused as additional
>> vendors require an interface. 
>>
>> ** **
>>   --
>>
>>  
>>
>> Kind Regards,
>>
>>  
>>
>> *Carl Wilson*
>>
>>  
>>
>> http://www.missingpiecessoftware.com/
>>
>> ** **
>>
>> ** **
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *Remedy consultant
>> *Sent:* May 24, 2013 4:55 AM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: need help about integrating ITSM with Service now
>>
>> ** **
>>
>> ** 
>>
>> Hello All,
>>
>>  
>>
>> Thank you for your suggestions. As i said in my previous mail that We are
>> trying to integrate ITSM with service now ,it means we would like to send
>> incidents from ITSM to Service now system as there are few vendors who are
>> using Service now as a ticketing tool. 
>>
>> I have gone through the Service now wiki and i found that there are 2
>> plugin which needs to be installed .Plugin name are as follows :
>>
>>  
>>
>> ·  Web Service Consumer Plugin (com.glide.web_service_consumer) 
>>
>> ·  Web Service Application Plugin (com.glide.web_service_application)
>>
>> Does it means we need to install these two plugin on Remedy server ?
>> Correct me if i am wrong. If answer is yes then could you please let me
>> know how i can download these plugin ? 
>>
>> Amar
>>
>>  On Thu, May 23, 2013 at 10:26 AM, Joe D'Souza  wrote:
>> 
>>
>> ** 
>>
>> Amar, 
>>
>> You have very loosely used the word integrate. 
>>
>> Integrate could mean any number of things.
>>
>> So with that very abstract idea of what you need to get done, I would
>> suggest the use of web services to do what you need to.
>>
>> While there are some limitations going that path (most of which are
>> described in the web services section of the integration guide), it would
>> be a path with least resistance, with a fairly quick turnaround, should you
>> face no problems.
>>
>> To the best of my knowledge, ServiceNow is Web Service capable too, so it
>> would be the ideal tool, given the  lack of detailed information of what
>> you need to get done.
>>
>>  Joe
>>  --
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *Remedy consultant
>> *Sent:* Wednesday, May 22, 2013 11:47 PM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* need help about integrating ITSM with Service now
>>
>>  
>>
>> ** 
>>
>> Hello All,
>>
>>  We are trying to integrate ITSM with service now (in which ITSM will
>> create incidents tickets in service now) . could you please provide your
>> inputs about what needs to be done from remedy side ?
>>
>> ---Amar
>>  _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist:
>> "Where the Answers Are" and have been for 20 years_
>>
>
> _ARSlist: "Where the