Re: ar db check errors
Vikram, you can try attached KB as a reference and dig it down further to resolve your problem. I trust this will help you. Regards, Kiran -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vikram Sent: Friday, May 31, 2013 11:23 AM To: arslist@ARSLIST.ORG Subject: ar db check errors hi, We are running into a situation where few servers from the server group goes down frequently. When we had a call with BMC they asked us to run the dbcheck and we see the below entries in the log. Overlay-Group: 0 /* Thu May 30 2013 22:12:27.5010 */Loading entry point information into container cache for entry point active link guides Overlay-Group: 0 /* Thu May 30 2013 22:12:27.5010 */The SQL database operation failed. (ARERR 552) Incorrect syntax near '0x108d'. (SQL Server 102) Overlay-Group: 0 /* Thu May 30 2013 22:12:27.5010 */WARNING: Invalid references in GetMultipleReferenceListFromDB were not loaded Overlay-Group: 0 /* Thu May 30 2013 22:12:27.5010 */ERROR : 552, Cannot load entry point info Overlay-Group: 0 /* Thu May 30 2013 22:12:32.9390 */Loading change diary info for all schemas Overlay-Group: 0 /* Thu May 30 2013 22:12:32.9700 */WARNING: Non-blocking error occurred in the above operation Overlay-Group: 0 /* Thu May 30 2013 22:12:33.4080 */Loading reference list from db...verifying/fixing invalid ownership Overlay-Group: 0 /* Thu May 30 2013 22:12:34.2200 */OK I would like to know more about the GetMultipleReferenceListFromDB api call couldnt find it in any of the api documents. Can anyone help me with this and/or with the over all issue. Thanks in advance, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years GetMultipleReferenceListFromDB.docx Description: GetMultipleReferenceListFromDB.docx
Re: RESPONE BUTTON - HOME PAGE GOOGLE CHROME
I have flushed the cache on Chrome but can still not view the button. [Description: EOH CMYK small] Fazila Patel Remedy Administrator EOH Managed Services PS tel: +27 (10) 241 7107 | cell: +27 82 922 2322 fazila.pa...@eoh.co.zamailto:name.surn...@eoh.co.za | www.eoh.co.zahttp://www.eoh.co.za/ Consulting | Technology | Outsourcing From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: 31 May 2013 12:18 AM To: arslist@ARSLIST.ORG Subject: Re: RESPONE BUTTON - HOME PAGE GOOGLE CHROME ** Have you tried flushing Chromes cache? And reloading the page, just in case there was a problem when initially loading the form? Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Fazila Patel Sent: Thursday, May 30, 2013 4:39 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: RESPONE BUTTON - HOME PAGE GOOGLE CHROME Hi The response button on the ITSM home page when using Google Chrome is not showing. It can be viewed when using Internet Explorer. Any assistance would be appreciated. [Description: EOH CMYK small] Fazila Patel Remedy Administrator EOH Managed Services PS tel: +27 (10) 241 7107 | cell: +27 82 922 2322 fazila.pa...@eoh.co.zamailto:name.surn...@eoh.co.za | www.eoh.co.zahttp://www.eoh.co.za/ Consulting | Technology | Outsourcing _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Note: This message is for the named person's use only. It may contain confidential, proprietary or legally privileged information. No confidentiality or privilege is waived or lost by any mistransmission. If you receive this message in error, please immediately delete it and all copies of it from your system, destroy any hard copies of it and notify the sender. You must not, directly or indirectly, use, disclose, distribute, print, or copy any part of this message if you are not the intended recipient. EOH and any of its subsidiaries each reserve the right to monitor all e-mail communications through its networks. Any views expressed in this message are those of the individual sender, except where the message states otherwise and the sender is authorized to state them to be the views of any such entity. Thank You. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 yearsinline: image001.jpg
Idea for a protection against massive notifications ?
Hello all, I'm coming to you after a rather big incident on my client's production server. Some filters create a list of users to notify of a certain action. It then removes the current user's login name from the list. Anyhow, there was a bug in the list that left a trailing 0 after the name of one user. When a few days ago he triggered a notification, the list had a 0 in it. Which is the id of the Public group. So our server started to send an email to 160k+ users. Thanks to a full tablespace, only 36k emails where sent. The bug itself is corrected, but my client would like us to find a definitive protection against this kind of problems. The only thing I can think of for now, is having a script that would watch the AR System Email Messages. If it has more than X outbound email to send, then interrupt Email Engine. I don't even know how I could do that in a clean way. Any thoughts ? Versions : AR System 7.5 p6 RHEL 5 Oracle 11g ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Idea for a protection against massive notifications ?
** I have posted this on Communities also : https://communities.bmc.com/message/326184 But I thought there might be more suggestions on the ARS List with all the veterans here. On Fri, May 31, 2013 at 9:36 AM, Sylvain YVON sylvain.y...@gmail.comwrote: Hello all, I'm coming to you after a rather big incident on my client's production server. Some filters create a list of users to notify of a certain action. It then removes the current user's login name from the list. Anyhow, there was a bug in the list that left a trailing 0 after the name of one user. When a few days ago he triggered a notification, the list had a 0 in it. Which is the id of the Public group. So our server started to send an email to 160k+ users. Thanks to a full tablespace, only 36k emails where sent. The bug itself is corrected, but my client would like us to find a definitive protection against this kind of problems. The only thing I can think of for now, is having a script that would watch the AR System Email Messages. If it has more than X outbound email to send, then interrupt Email Engine. I don't even know how I could do that in a clean way. Any thoughts ? Versions : AR System 7.5 p6 RHEL 5 Oracle 11g ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT:Log scrubber question
Very nice! Thanks again Steve Pete On Thu, May 30, 2013 at 1:49 PM, Steve Kallestad st...@tabtonic.com wrote: ** Yes on both counts Peter. I'm also thinking that it should optionally grab login names and auto-replace them with user001, user002 and have an options file or gui so you don't have to remember the command line. It's in progress... On Thu, May 30, 2013 at 4:36 AM, Peter Joran ppjo...@gmail.com wrote: ** The ARSList is simply the best!! Steve, many thanks for what you have done! I never expected anyone to write something to solve the issue. Your time and effort is greatly appreciated! At the risk of being a cad, how easy would it be to allow the user to determine what the replacement string should be? For example, replace 1.1.1.1 with AR Server, 2.2.2.2 with Mid-tier server, 3.3.3.3 with Database Server, Demo with Admin account, jfrost with Approver account, etc. Meaningful replacement strings would help support to maintain context when reviewing the logs. Also, can the utility be made to run on all files in a folder? Many thanks again Pete On Wed, May 29, 2013 at 8:42 PM, Steve Kallestad st...@tabtonic.comwrote: ** I was going to give some technical advice since I couldn't find any standalone utility like this, but I decided instead to just write one for you. It's pretty straight forward - it needs an input file, an output file, and a private terms file. The private terms file is a file containing words to be censored. They can be space separated, line separated or both. It will read the input file, replace all private terms with *s and it will also replace phone numbers, social security numbers, and email addresses with *s. I couldn't find one of those 2GB log files to test with, but it ran through a 20MB file in about 6 seconds. I shared it on Google Drive: https://docs.google.com/file/d/0ByjmQ_f5-wyKcEhqUTgyTDNLdE0/edit It requires java to be installed. Other than that, just drop it anywhere on your windows box and run it from the command line. Let me know if you have any issues or if you have any feedback on changes that would be useful. Thanks, Steve On Wed, May 29, 2013 at 1:35 PM, Francois Seegers franco...@blueturtle.co.za wrote: ** Hi Pete, If you are running v8 and up you might want to use the Atrium Integrator transformations running scripts on the files…just a thought… Regards Francois *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Peter Joran *Sent:* Wednesday, May 29, 2013 10:32 PM *To:* arslist@ARSLIST.ORG *Subject:* OT:Log scrubber question ** All I have a need to clean log files before sending them to BMC support. I'm looking for a tool that will allow me to create multiple search and replace configurations (rules) that can be used at any time. Not having to create search and replace every time would be a huge time saver. I also need the rules to be persistent and editable as well as being able to apply the search and replace function to a single file or all files in a directory. For example, apply search and replace Rule 1 to file x or apply search and replace Rule 1 to all files in folder y. Rule 1: Find Replace With (could be 1 or 100 replacement items) 1 a 2 b 3 c Rule 2: tom Jones david Parker etc Anyone know of such a tool? Many thanks Pete _ARSlist: Where the Answers Are and have been for 20 years_ -- Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | http://www.blueturtle.co.za Gauteng : Tel: +27 (0)11 206 5600 | Fax: +27 (0)86 208 0237 | Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 Western Cape: Tel: +27 (0)87 721 1874 | Fax: +27 (0)21 552 7764 | Unit E6, Century Square, Heron Crescent, Century City, Cape Town, 7446 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___
email engine question
Hello all, I am in the process of testing the email engine in dev but getting nowhere .. this email engine has been off for years so few changes might have been made java upgrades, patches etc ... which could have affected it.. I set the email engine in debugging mode but when I start the email.sh script i don't see any trace..no connection to the server and no connection to the exchange server. BMC Remedy Email Engine has started + exec /usr/ar/common/Sun/jdk/jdk1.6.0_10/bin/java -Djava.library.path=/usr/ar/AREmail -Dmail.debug=true -cp /usr/ar/AREmail/emaildaemon.jar:/usr/ar/AREmail/.:/usr/ar/AREmail/smtp.jar:/usr/ar/AREmail/commons-configuration-1.3.jar:/usr/ar/AREmail/commons-beanutils.jar:/usr/ar/AREmail/commons-collections-3.2.jar:/usr/ar/AREmail/commons-digester-1.7.jar:/usr/ar/AREmail/commons-lang-2.2.jar:/usr/ar/AREmail/spring.jar:/usr/ar/AREmail/commons-logging-1.1.jar:/usr/ar/AREmail/commons-codec-1.3.jar:/usr/ar/AREmail/log4j-1.2.14.jar:/usr/ar/AREmail/pop3.jar:/usr/ar/AREmail/mail.jar:/usr/ar/AREmail/imap.jar:/usr/ar/AREmail/activation.jar:/usr/ar/AREmail/arutil71.jar:/usr/ar/AREmail/arapi71.jar:/usr/ar/AREmail/arcmn71.jar:/usr/ar/AREmail/arrpc71.jar:/usr/ar/AREmail/oncrpc.jar:/usr/ar/AREmail/mbox.jar:/usr/ar/AREmail/EmailAdminAgent.jar com.bmc.arsys.emaildaemon.EmailDaemon -d /usr/ar/AREmail We are still working with version 7.1 patch009 plannig to upgrade at the end of the year but need this to work for a current project I am working on. I check the log file under logs and see the following: Exception in thread main java.lang.UnsatisfiedLinkError: com.bmc.arsys.util.ARUtilEgcp.GCPUtilApp(Ljava/lang/String;)Ljava/lang/String; at com.bmc.arsys.util.ARUtilEgcp.GCPUtilApp(Native Method) at com.bmc.arsys.emaildaemon.EmailUtil.createARServerUser(EmailUtil.java:435) at com.bmc.arsys.emaildaemon.LoggingModule.setUserInfo(LoggingModule.java:713) at com.bmc.arsys.emaildaemon.EmailDaemon.startLoggingModule(EmailDaemon.java:123) at com.bmc.arsys.emaildaemon.EmailDaemon.init(EmailDaemon.java:93) at com.bmc.arsys.emaildaemon.EmailDaemon.newInstance(EmailDaemon.java:159) at com.bmc.arsys.emaildaemon.EmailDaemon.startMonitor(EmailDaemon.java:876) at com.bmc.arsys.emaildaemon.EmailDaemon.executeComandLine(EmailDaemon.java:595) at com.bmc.arsys.emaildaemon.EmailDaemon.main(EmailDaemon.java:316)Any thoughts on this will be very much appreciated. Many thank in advance frexpopo. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: email engine question
Is there a possibility of running installation of email engine again, it seems some supported files are missing. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo Sent: Friday, May 31, 2013 7:00 PM To: arslist@ARSLIST.ORG Subject: email engine question ** Hello all, I am in the process of testing the email engine in dev but getting nowhere .. this email engine has been off for years so few changes might have been made java upgrades, patches etc ... which could have affected it.. I set the email engine in debugging mode but when I start the email.sh script i don't see any trace..no connection to the server and no connection to the exchange server. BMC Remedy Email Engine has started + exec /usr/ar/common/Sun/jdk/jdk1.6.0_10/bin/java -Djava.library.path=/usr/ar/AREmail -Dmail.debug=true -cp /usr/ar/AREmail/emaildaemon.jar:/usr/ar/AREmail/.:/usr/ar/AREmail/smtp.jar:/usr/ar/AREmail/commons-configuration-1.3.jar:/usr/ar/AREmail/commons-beanutils.jar:/usr/ar/AREmail/commons-collections-3.2.jar:/usr/ar/AREmail/commons-digester-1.7.jar:/usr/ar/AREmail/commons-lang-2.2.jar:/usr/ar/AREmail/spring.jar:/usr/ar/AREmail/commons-logging-1.1.jar:/usr/ar/AREmail/commons-codec-1.3.jar:/usr/ar/AREmail/log4j-1.2.14.jar:/usr/ar/AREmail/pop3.jar:/usr/ar/AREmail/mail.jar:/usr/ar/AREmail/imap.jar:/usr/ar/AREmail/activation.jar:/usr/ar/AREmail/arutil71.jar:/usr/ar/AREmail/arapi71.jar:/usr/ar/AREmail/arcmn71.jar:/usr/ar/AREmail/arrpc71.jar:/usr/ar/AREmail/oncrpc.jar:/usr/ar/AREmail/mbox.jar:/usr/ar/AREmail/EmailAdminAgent.jar com.bmc.arsys.emaildaemon.EmailDaemon -d /usr/ar/AREmail We are still working with version 7.1 patch009 plannig to upgrade at the end of the year but need this to work for a current project I am working on. I check the log file under logs and see the following: Exception in thread main java.lang.UnsatisfiedLinkError: com.bmc.arsys.util.ARUtilEgcp.GCPUtilApp(Ljava/lang/String;)Ljava/lang/String; at com.bmc.arsys.util.ARUtilEgcp.GCPUtilApp(Native Method) at com.bmc.arsys.emaildaemon.EmailUtil.createARServerUser(EmailUtil.java:435) at com.bmc.arsys.emaildaemon.LoggingModule.setUserInfo(LoggingModule.java:713) at com.bmc.arsys.emaildaemon.EmailDaemon.startLoggingModule(EmailDaemon.java:123) at com.bmc.arsys.emaildaemon.EmailDaemon.init(EmailDaemon.java:93) at com.bmc.arsys.emaildaemon.EmailDaemon.newInstance(EmailDaemon.java:159) at com.bmc.arsys.emaildaemon.EmailDaemon.startMonitor(EmailDaemon.java:876) at com.bmc.arsys.emaildaemon.EmailDaemon.executeComandLine(EmailDaemon.java:595) at com.bmc.arsys.emaildaemon.EmailDaemon.main(EmailDaemon.java:316) Any thoughts on this will be very much appreciated. Many thank in advance frexpopo. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Running a Report from the User Tool using workflow
Girish, thanks for the info. It sounds like you are describing ITSM/Mid-tier, and I have neither. Passing the qualification to the Open Window action is exactly where I'm getting confused. Maybe there's a function or keyword that I'm missing that tells the AL to open the report for the selected records? Drew ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Importing Error
Has anyone ever experienced the following problem. I have created an .ARX file in which I am using the Remedy import tool to import data into a custom form. I have also created a .CSV of the information as well in which it tell me it has 19k records in the csv file. When I import using the remedy import it always stops less than the amount of file on the sheet and in the .arx file. It also says all records were imported with no error but I now because the sheet has 19k rows it really hasnt imported all the files. Does anyone have any idea what could be happening or provide any additional assistance. V/R Abdul Baytops ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Automatische Antwort: Importing Error
Dear Ladies and Gentlemen! I am out of office till end of May! In urgent cases please contact my colleagues from OPP. sincerely Johannes Riener ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Importing Error
I would suggest that you look at the first non-imported record. Make sure it doesn't have any strange characters, too many or too few fields, there are no unique constraints being 'broken' (GUIDs, C1 values, Unique indexes on the form). If that doesn't work, copy the arx to a new file and delete the rows that did import the first time, and try importing this second file. On Fri, May 31, 2013 at 11:04 AM, Abdullah Baytops abayt...@onefederalsolution.com wrote: ** Has anyone ever experienced the following problem. I have created an .ARX file in which I am using the Remedy import tool to import data into a custom form. I have also created a .CSV of the information as well in which it tell me it has 19k records in the csv file. When I import using the remedy import it always stops less than the amount of file on the sheet and in the .arx file. It also says all records were imported with no error but I now because the sheet has 19k rows it really hasnt imported all the files. Does anyone have any idea what could be happening or provide any additional assistance. V/R Abdul Baytops _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Importing Error
So much information missing it's hard to tell where to start What version of Import tool are you using How many records does it say it imported If you open the arx file in a text editor, the first 3 lines are headers...but how many rows are in the arx file itself? On Fri, May 31, 2013 at 9:04 AM, Abdullah Baytops abayt...@onefederalsolution.com wrote: ** Has anyone ever experienced the following problem. I have created an .ARX file in which I am using the Remedy import tool to import data into a custom form. I have also created a .CSV of the information as well in which it tell me it has 19k records in the csv file. When I import using the remedy import it always stops less than the amount of file on the sheet and in the .arx file. It also says all records were imported with no error but I now because the sheet has 19k rows it really hasnt imported all the files. Does anyone have any idea what could be happening or provide any additional assistance. V/R Abdul Baytops _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
7.6.4 Client with 8.1 server
Hello - I'm involved in a bit of a nightmare project. I'll spare you most of the details, but, I'm upgrading a custom Remedy app from 4.5 to either 7.6.4 or 8.1. It's currently on 15+ year old hardware that's failing. (Unix, Oracle.) We have new modern hardware ready to go for the replacement. I've been doing remedy dev since 1999, so I'm up to the task. There are a million things I'm going to run into, but my one big question is related to the Windows User tool. All of the users have only ever used the User tool; they've never even seen the midtier. I'd like to use 8.1 because it will remain supported longer and this will likely go a long time before being upgraded again. Also, there are some new features I'm interested in. However, if the 7.6.4 client doesn't play well with 8.1, I'll be forced to install 7.6. My questions: Have you been running the 7.6.4 user tool against an 8.1 server? For how long? How well is it working? Based on past experiences with backwards compatibility with Remedy, I'm imagining it will work well enough, but I wanted to check to make sure. Oh, and to head off anyone saying to just force them to use the midtier - that will be a political battle, not a technology battle. We are going to make the midtier available to them, but the app is used by another department and they have dictated that they need the user tool. Thanks everyone. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 7.6.4 Client with 8.1 server
To be clear, are you keeping the custom app or going to ITSM? If going to ITSM, the WUT won't work well for you in both 7.6.04 or 8.1. Sent from my iPhone On May 31, 2013, at 12:43 PM, PCB phillip.brockh...@gmail.com wrote: Hello - I'm involved in a bit of a nightmare project. I'll spare you most of the details, but, I'm upgrading a custom Remedy app from 4.5 to either 7.6.4 or 8.1. It's currently on 15+ year old hardware that's failing. (Unix, Oracle.) We have new modern hardware ready to go for the replacement. I've been doing remedy dev since 1999, so I'm up to the task. There are a million things I'm going to run into, but my one big question is related to the Windows User tool. All of the users have only ever used the User tool; they've never even seen the midtier. I'd like to use 8.1 because it will remain supported longer and this will likely go a long time before being upgraded again. Also, there are some new features I'm interested in. However, if the 7.6.4 client doesn't play well with 8.1, I'll be forced to install 7.6. My questions: Have you been running the 7.6.4 user tool against an 8.1 server? For how long? How well is it working? Based on past experiences with backwards compatibility with Remedy, I'm imagining it will work well enough, but I wanted to check to make sure. Oh, and to head off anyone saying to just force them to use the midtier - that will be a political battle, not a technology battle. We are going to make the midtier available to them, but the app is used by another department and they have dictated that they need the user tool. Thanks everyone. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 7.6.4 Client with 8.1 server
We're keeping the custom app. ITSM would not be appropriate for this project. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: email engine question
Add /usr/ar/AREmail/ in the LD_LIBRARY_PATH / LIB_PATH depending on os you are using. This issue was due to the API in 7.1 are using jni layer to talk with server and the .so files or libraries are not in the path due to which it is giving UnsatisfiedLinkError. /Shivdatta From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran Sent: 31 May 2013 07:05 PM To: arslist@ARSLIST.ORG Subject: Re: email engine question ** Is there a possibility of running installation of email engine again, it seems some supported files are missing. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo Sent: Friday, May 31, 2013 7:00 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: email engine question ** Hello all, I am in the process of testing the email engine in dev but getting nowhere .. this email engine has been off for years so few changes might have been made java upgrades, patches etc ... which could have affected it.. I set the email engine in debugging mode but when I start the email.sh script i don't see any trace..no connection to the server and no connection to the exchange server. BMC Remedy Email Engine has started + exec /usr/ar/common/Sun/jdk/jdk1.6.0_10/bin/java -Djava.library.path=/usr/ar/AREmail -Dmail.debug=true -cp /usr/ar/AREmail/emaildaemon.jar:/usr/ar/AREmail/.:/usr/ar/AREmail/smtp.jar:/usr/ar/AREmail/commons-configuration-1.3.jar:/usr/ar/AREmail/commons-beanutils.jar:/usr/ar/AREmail/commons-collections-3.2.jar:/usr/ar/AREmail/commons-digester-1.7.jar:/usr/ar/AREmail/commons-lang-2.2.jar:/usr/ar/AREmail/spring.jar:/usr/ar/AREmail/commons-logging-1.1.jar:/usr/ar/AREmail/commons-codec-1.3.jar:/usr/ar/AREmail/log4j-1.2.14.jar:/usr/ar/AREmail/pop3.jar:/usr/ar/AREmail/mail.jar:/usr/ar/AREmail/imap.jar:/usr/ar/AREmail/activation.jar:/usr/ar/AREmail/arutil71.jar:/usr/ar/AREmail/arapi71.jar:/usr/ar/AREmail/arcmn71.jar:/usr/ar/AREmail/arrpc71.jar:/usr/ar/AREmail/oncrpc.jar:/usr/ar/AREmail/mbox.jar:/usr/ar/AREmail/EmailAdminAgent.jar com.bmc.arsys.emaildaemon.EmailDaemon -d /usr/ar/AREmail We are still working with version 7.1 patch009 plannig to upgrade at the end of the year but need this to work for a current project I am working on. I check the log file under logs and see the following: Exception in thread main java.lang.UnsatisfiedLinkError: com.bmc.arsys.util.ARUtilEgcp.GCPUtilApp(Ljava/lang/String;)Ljava/lang/String; at com.bmc.arsys.util.ARUtilEgcp.GCPUtilApp(Native Method) at com.bmc.arsys.emaildaemon.EmailUtil.createARServerUser(EmailUtil.java:435) at com.bmc.arsys.emaildaemon.LoggingModule.setUserInfo(LoggingModule.java:713) at com.bmc.arsys.emaildaemon.EmailDaemon.startLoggingModule(EmailDaemon.java:123) at com.bmc.arsys.emaildaemon.EmailDaemon.init(EmailDaemon.java:93) at com.bmc.arsys.emaildaemon.EmailDaemon.newInstance(EmailDaemon.java:159) at com.bmc.arsys.emaildaemon.EmailDaemon.startMonitor(EmailDaemon.java:876) at com.bmc.arsys.emaildaemon.EmailDaemon.executeComandLine(EmailDaemon.java:595) at com.bmc.arsys.emaildaemon.EmailDaemon.main(EmailDaemon.java:316) Any thoughts on this will be very much appreciated. Many thank in advance frexpopo. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 7.6.4 Client with 8.1 server
I have been using the client for quite some time against an 8.1 server (still not moved to Prod) and it works well. The issue you may come across is a Windows 7 (64 Bit) issue, but I'm told that people that have that issue are good with marking it to run in XP Compatability mode. You of course will be limited to 7.6.04 client features, but 8.1 server features would be available. On Fri, May 31, 2013 at 10:53 AM, Phillip Brockhaus phillip.brockh...@gmail.com wrote: We're keeping the custom app. ITSM would not be appropriate for this project. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Idea for a protection against massive notifications ?
Sylvain, Approaches mentioned in the past have included making a user record named 0 (that's a zero) so it's notified rather than the Public group, or I believe putting a filter on the AR System Email Messages form to throw an error on submit. Someone on this old post even mentions 00 could be interpreted as Public: search for WARNING OF BAD AS DESIGNED FEATURE IN ITSM - zero in internet email field for person is not good. David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sylvain YVON Sent: Friday, May 31, 2013 3:36 AM To: arslist@ARSLIST.ORG Subject: Idea for a protection against massive notifications ? ** Hello all, I'm coming to you after a rather big incident on my client's production server. Some filters create a list of users to notify of a certain action. It then removes the current user's login name from the list. Anyhow, there was a bug in the list that left a trailing 0 after the name of one user. When a few days ago he triggered a notification, the list had a 0 in it. Which is the id of the Public group. So our server started to send an email to 160k+ users. Thanks to a full tablespace, only 36k emails where sent. The bug itself is corrected, but my client would like us to find a definitive protection against this kind of problems. The only thing I can think of for now, is having a script that would watch the AR System Email Messages. If it has more than X outbound email to send, then interrupt Email Engine. I don't even know how I could do that in a clean way. Any thoughts ? Versions : AR System 7.5 p6 RHEL 5 Oracle 11g _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 7.6.4 Client with 8.1 server
We recently upgraded from 7.5 to 8.1. The user tool still works with all of our custom apps. We also use ITSM which does not work in the User Tool. There are certain features in the 8.1 Mid-Tier that we have used to sell the loss of the User Tool. Some users have accepted it, others haven't. Tim -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of PCB Sent: Friday, May 31, 2013 10:44 AM To: arslist@ARSLIST.ORG Subject: 7.6.4 Client with 8.1 server Hello - I'm involved in a bit of a nightmare project. I'll spare you most of the details, but, I'm upgrading a custom Remedy app from 4.5 to either 7.6.4 or 8.1. It's currently on 15+ year old hardware that's failing. (Unix, Oracle.) We have new modern hardware ready to go for the replacement. I've been doing remedy dev since 1999, so I'm up to the task. There are a million things I'm going to run into, but my one big question is related to the Windows User tool. All of the users have only ever used the User tool; they've never even seen the midtier. I'd like to use 8.1 because it will remain supported longer and this will likely go a long time before being upgraded again. Also, there are some new features I'm interested in. However, if the 7.6.4 client doesn't play well with 8.1, I'll be forced to install 7.6. My questions: Have you been running the 7.6.4 user tool against an 8.1 server? For how long? How well is it working? Based on past experiences with backwards compatibility with Remedy, I'm imagining it will work well enough, but I wanted to check to make sure. Oh, and to head off anyone saying to just force them to use the midtier - that will be a political battle, not a technology battle. We are going to make the midtier available to them, but the app is used by another department and they have dictated that they need the user tool. Thanks everyone. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Idea for a protection against massive notifications ?
I have seen a * do it as well. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Friday, May 31, 2013 1:12 PM To: arslist@ARSLIST.ORG Subject: Re: Idea for a protection against massive notifications ? ** Sylvain, Approaches mentioned in the past have included making a user record named 0 (that's a zero) so it's notified rather than the Public group, or I believe putting a filter on the AR System Email Messages form to throw an error on submit. Someone on this old post even mentions 00 could be interpreted as Public: search for WARNING OF BAD AS DESIGNED FEATURE IN ITSM - zero in internet email field for person is not good. David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sylvain YVON Sent: Friday, May 31, 2013 3:36 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Idea for a protection against massive notifications ? ** Hello all, I'm coming to you after a rather big incident on my client's production server. Some filters create a list of users to notify of a certain action. It then removes the current user's login name from the list. Anyhow, there was a bug in the list that left a trailing 0 after the name of one user. When a few days ago he triggered a notification, the list had a 0 in it. Which is the id of the Public group. So our server started to send an email to 160k+ users. Thanks to a full tablespace, only 36k emails where sent. The bug itself is corrected, but my client would like us to find a definitive protection against this kind of problems. The only thing I can think of for now, is having a script that would watch the AR System Email Messages. If it has more than X outbound email to send, then interrupt Email Engine. I don't even know how I could do that in a clean way. Any thoughts ? Versions : AR System 7.5 p6 RHEL 5 Oracle 11g _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 7.6.4 Client with 8.1 server
I would strongly encourage you to go with 8.1 for the AR System. The 7.6.04 Windows client is fully compatible with and runs with full functionality and capability against the 8.1 server and we have many customers who use this combination for environments or situations where there is still some use of the Windows native client. And, I see there have been several responses to the list of customers with this combination with no issues. For any development, you would want to move to the 8.1 version of Dev Studio. You do need to remember that any client side feature that was added since 7.6.04 will not be available to the Windows client. As noted by another list member, all 8.1 server side features will be fully available. Now, I would also set up the 8.1 mid-tier and validate that your application runs without issue there. You can have that up and available for anyone who wants to come in that route. You do not have to force it, people can use the WUT if they desire, but as people find that they can move around to different machines and have full access to things on the Web and the app in its full capability is available there, transition does start to happen. And, if you do add to the functionality using things that take advantage of 8.x features, they will work just fine in the mid-tier (although not in WUT) and you can continue moving your application forward as another draw to the web delivery. The system does allow you to take things in stages and to have gradual transitions from where you are to where you want to be in the future. The upgrade should be nice and simple and transparent (of course try in dev first and in a test environment second to make sure that there are no problems -- with backups to protect from failure. this is all of course just good practice). The AR System upgrades are generally clean and easy -- OK, an occasional issue in the past if you have customized a system form but even that is better in the newer releases. Happy journey as you move forward with your solution, Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of PCB Sent: Friday, May 31, 2013 9:44 AM To: arslist@ARSLIST.ORG Subject: 7.6.4 Client with 8.1 server Hello - I'm involved in a bit of a nightmare project. I'll spare you most of the details, but, I'm upgrading a custom Remedy app from 4.5 to either 7.6.4 or 8.1. It's currently on 15+ year old hardware that's failing. (Unix, Oracle.) We have new modern hardware ready to go for the replacement. I've been doing remedy dev since 1999, so I'm up to the task. There are a million things I'm going to run into, but my one big question is related to the Windows User tool. All of the users have only ever used the User tool; they've never even seen the midtier. I'd like to use 8.1 because it will remain supported longer and this will likely go a long time before being upgraded again. Also, there are some new features I'm interested in. However, if the 7.6.4 client doesn't play well with 8.1, I'll be forced to install 7.6. My questions: Have you been running the 7.6.4 user tool against an 8.1 server? For how long? How well is it working? Based on past experiences with backwards compatibility with Remedy, I'm imagining it will work well enough, but I wanted to check to make sure. Oh, and to head off anyone saying to just force them to use the midtier - that will be a political battle, not a technology battle. We are going to make the midtier available to them, but the app is used by another department and they have dictated that they need the user tool. Thanks everyone. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Idea for a protection against massive notifications ?
If there are other characters that can cause the issue, perhaps validating the email field on the form minimally with a filter, something like 'Your Email Field' LIKE %_@_%._% would help I think. By the way, maybe I was wrong about the filter on the AR System Email Messages form - it might not see the 0 anyway at that point. David D. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Friday, May 31, 2013 1:41 PM To: arslist@ARSLIST.ORG Subject: Re: Idea for a protection against massive notifications ? ** I have seen a * do it as well. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Friday, May 31, 2013 1:12 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Idea for a protection against massive notifications ? ** Sylvain, Approaches mentioned in the past have included making a user record named 0 (that's a zero) so it's notified rather than the Public group, or I believe putting a filter on the AR System Email Messages form to throw an error on submit. Someone on this old post even mentions 00 could be interpreted as Public: search for WARNING OF BAD AS DESIGNED FEATURE IN ITSM - zero in internet email field for person is not good. David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sylvain YVON Sent: Friday, May 31, 2013 3:36 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Idea for a protection against massive notifications ? ** Hello all, I'm coming to you after a rather big incident on my client's production server. Some filters create a list of users to notify of a certain action. It then removes the current user's login name from the list. Anyhow, there was a bug in the list that left a trailing 0 after the name of one user. When a few days ago he triggered a notification, the list had a 0 in it. Which is the id of the Public group. So our server started to send an email to 160k+ users. Thanks to a full tablespace, only 36k emails where sent. The bug itself is corrected, but my client would like us to find a definitive protection against this kind of problems. The only thing I can think of for now, is having a script that would watch the AR System Email Messages. If it has more than X outbound email to send, then interrupt Email Engine. I don't even know how I could do that in a clean way. Any thoughts ? Versions : AR System 7.5 p6 RHEL 5 Oracle 11g _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 7.6.4 Client with 8.1 server
Doug, We are in a similar situation and we were told by BMC support that the WUT 7.6.04 client is not supported on 8.1 server. If any issues occur, that no support is provided. Is this still a true comment, or is there a shift in the support model, and BMC will provide support of the WUT 7.6.04 on a server 8.x? Thank you, Pascale Sterrett Kenavo ar wech all doug_muel...@bmc.com Sent by: arslist@ARSLIST.ORG 05/31/2013 10:57 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: 7.6.4 Client with 8.1 server I would strongly encourage you to go with 8.1 for the AR System. The 7.6.04 Windows client is fully compatible with and runs with full functionality and capability against the 8.1 server and we have many customers who use this combination for environments or situations where there is still some use of the Windows native client. And, I see there have been several responses to the list of customers with this combination with no issues. For any development, you would want to move to the 8.1 version of Dev Studio. You do need to remember that any client side feature that was added since 7.6.04 will not be available to the Windows client. As noted by another list member, all 8.1 server side features will be fully available. Now, I would also set up the 8.1 mid-tier and validate that your application runs without issue there. You can have that up and available for anyone who wants to come in that route. You do not have to force it, people can use the WUT if they desire, but as people find that they can move around to different machines and have full access to things on the Web and the app in its full capability is available there, transition does start to happen. And, if you do add to the functionality using things that take advantage of 8.x features, they will work just fine in the mid-tier (although not in WUT) and you can continue moving your application forward as another draw to the web delivery. The system does allow you to take things in stages and to have gradual transitions from where you are to where you want to be in the future. The upgrade should be nice and simple and transparent (of course try in dev first and in a test environment second to make sure that there are no problems -- with backups to protect from failure. this is all of course just good practice). The AR System upgrades are generally clean and easy -- OK, an occasional issue in the past if you have customized a system form but even that is better in the newer releases. Happy journey as you move forward with your solution, Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of PCB Sent: Friday, May 31, 2013 9:44 AM To: arslist@ARSLIST.ORG Subject: 7.6.4 Client with 8.1 server Hello - I'm involved in a bit of a nightmare project. I'll spare you most of the details, but, I'm upgrading a custom Remedy app from 4.5 to either 7.6.4 or 8.1. It's currently on 15+ year old hardware that's failing. (Unix, Oracle.) We have new modern hardware ready to go for the replacement. I've been doing remedy dev since 1999, so I'm up to the task. There are a million things I'm going to run into, but my one big question is related to the Windows User tool. All of the users have only ever used the User tool; they've never even seen the midtier. I'd like to use 8.1 because it will remain supported longer and this will likely go a long time before being upgraded again. Also, there are some new features I'm interested in. However, if the 7.6.4 client doesn't play well with 8.1, I'll be forced to install 7.6. My questions: Have you been running the 7.6.4 user tool against an 8.1 server? For how long? How well is it working? Based on past experiences with backwards compatibility with Remedy, I'm imagining it will work well enough, but I wanted to check to make sure. Oh, and to head off anyone saying to just force them to use the midtier - that will be a political battle, not a technology battle. We are going to make the midtier available to them, but the app is used by another department and they have dictated that they need the user tool. Thanks everyone. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: RESPONE BUTTON - HOME PAGE GOOGLE CHROME
Fazila, Could you take a screen shot of the portion where that button is in IE and where it should be in Chrome and send? Is it a regular button like the ones you create on a Remedy form? Or is it a button on an application defined in some jar file that is being loaded on something like a DV field? Cheers Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Fazila Patel Sent: Friday, May 31, 2013 3:23 AM To: arslist@ARSLIST.ORG Subject: Re: RESPONE BUTTON - HOME PAGE GOOGLE CHROME I have flushed the cache on Chrome but can still not view the button. Description: EOH CMYK small Fazila Patel Remedy Administrator EOH Managed Services PS tel: +27 (10) 241 7107 | cell: +27 82 922 2322 mailto:name.surn...@eoh.co.za fazila.pa...@eoh.co.za | http://www.eoh.co.za/ www.eoh.co.za Consulting | Technology | Outsourcing From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: 31 May 2013 12:18 AM To: arslist@ARSLIST.ORG Subject: Re: RESPONE BUTTON - HOME PAGE GOOGLE CHROME ** Have you tried flushing Chromes cache? And reloading the page, just in case there was a problem when initially loading the form? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] mailto:%5bmailto:arslist@ARSLIST.ORG%5d On Behalf Of Fazila Patel Sent: Thursday, May 30, 2013 4:39 AM To: arslist@ARSLIST.ORG Subject: RESPONE BUTTON - HOME PAGE GOOGLE CHROME Hi The response button on the ITSM home page when using Google Chrome is not showing. It can be viewed when using Internet Explorer. Any assistance would be appreciated. Description: EOH CMYK small Fazila Patel Remedy Administrator EOH Managed Services PS tel: +27 (10) 241 7107 | cell: +27 82 922 2322 mailto:name.surn...@eoh.co.za fazila.pa...@eoh.co.za | http://www.eoh.co.za/ www.eoh.co.za _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.jpg
Re: 7.6.4 Client with 8.1 server
You have received many responses including one from the 'creator' which may have answered your main question. I would like to add something to For any development, you would want to move to the 8.1 version of Dev Studio. You do need to remember that any client side feature that was added since 7.6.04 will not be available to the Windows client. that Doug mentioned. Considering your jump is enormous, by any standards, there have also been some features that were deprecated along the way (not just additions of new features), which are no longer available. One that jumps to mind is the ability to 'share' fields across pages in a page field which I think was introduced in 4.5? Since you are a custom shop, if you have used that feature, upgrading 'may' carry forward the already developed feature, but once upgraded, you will not have the ability to create a similar feature if at all you choose to replicate it in your future state some place else. You might either need to reconsider using that feature in the future version by developing it NOW and move it up, or drop it and modify it to maintain consistency in your app. I recall I spent quite some time on a version it was deprecated from, to figure out why I could not develop that feature. There may be other such features that might have been dropped but I can't think of any. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Friday, May 31, 2013 1:57 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.4 Client with 8.1 server I would strongly encourage you to go with 8.1 for the AR System. The 7.6.04 Windows client is fully compatible with and runs with full functionality and capability against the 8.1 server and we have many customers who use this combination for environments or situations where there is still some use of the Windows native client. And, I see there have been several responses to the list of customers with this combination with no issues. For any development, you would want to move to the 8.1 version of Dev Studio. You do need to remember that any client side feature that was added since 7.6.04 will not be available to the Windows client. As noted by another list member, all 8.1 server side features will be fully available. Now, I would also set up the 8.1 mid-tier and validate that your application runs without issue there. You can have that up and available for anyone who wants to come in that route. You do not have to force it, people can use the WUT if they desire, but as people find that they can move around to different machines and have full access to things on the Web and the app in its full capability is available there, transition does start to happen. And, if you do add to the functionality using things that take advantage of 8.x features, they will work just fine in the mid-tier (although not in WUT) and you can continue moving your application forward as another draw to the web delivery. The system does allow you to take things in stages and to have gradual transitions from where you are to where you want to be in the future. The upgrade should be nice and simple and transparent (of course try in dev first and in a test environment second to make sure that there are no problems -- with backups to protect from failure. this is all of course just good practice). The AR System upgrades are generally clean and easy -- OK, an occasional issue in the past if you have customized a system form but even that is better in the newer releases. Happy journey as you move forward with your solution, Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of PCB Sent: Friday, May 31, 2013 9:44 AM To: arslist@ARSLIST.ORG Subject: 7.6.4 Client with 8.1 server Hello - I'm involved in a bit of a nightmare project. I'll spare you most of the details, but, I'm upgrading a custom Remedy app from 4.5 to either 7.6.4 or 8.1. It's currently on 15+ year old hardware that's failing. (Unix, Oracle.) We have new modern hardware ready to go for the replacement. I've been doing remedy dev since 1999, so I'm up to the task. There are a million things I'm going to run into, but my one big question is related to the Windows User tool. All of the users have only ever used the User tool; they've never even seen the midtier. I'd like to use 8.1 because it will remain supported longer and this will likely go a long time before being upgraded again. Also, there are some new features I'm interested in. However, if the 7.6.4 client doesn't play well with 8.1, I'll be forced to install 7.6. My questions: Have you been running the 7.6.4 user tool against an 8.1 server? For how long? How well is it working? Based on past experiences with backwards compatibility with Remedy, I'm imagining it will work well enough, but I wanted to check to make sure. Oh, and to head off anyone
Re: Is there a way to block or hide the Dev Studio CMD Window
Chris, I can tell you that a DOS window opening every time you start Dev Studio is NOT standard procedure, in fact, I have never seen one...so I would ask 'how did you get it in the first place' :)so I can definitively say that yes, it's possible to get rid of it...if you can figure out how you turned it on to begin with :) On Fri, May 31, 2013 at 1:49 PM, Pruitt, Christopher (Bank of America Account) christopher.pru...@hp.com wrote: ** Hello All, I am hoping some of you on here know how to block that DOS command window that displays every time you log on to the Developer Studio. I really don’t want it to display. I am not sure why it needs to display. What gets me is how much information scrolls through that window while you are working in the Dev Studio tool. Any ideas here would be helpful. I have attached my screenshot that shows this. *Christopher Pruitt* Business Consulting III Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 *HP Enterprises Services **christopher.pru...@hp.com **www.hp.com* http://www.hp.com/ *Confidentiality Notice:* This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 7.6.4 Client with 8.1 server
Remember, this is Friday: I recently tried the 4.5.2 User (and Admin) tool against an 8.1 Server, it did not go well. Now I will skip ahead without explaining why I even tried that. The structures are too different. Mostly I think it is all the new ARSystem admin forms need more recent features, so you will have to upgrade them to the 7.6.04P? User tool. That worked fine of course. My guess would be that the page field would work in the User Tool and not on the web, but just a guess. Can't wait to hear the answer. Of course I would be remiss if I didn't suggest any developer or admin that isn't up to speed on 8.1 at a minimum should go to WWRUG13 to learn about the latest. I will get pounced on for this but I personally loved 4.5.2 and would stick to an updated Windows User Tool if I could. (I also hate and distrust VMs even though I have been working with them for 30 years, or perhaps because I have). Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: May 31, 2013 3:36 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.4 Client with 8.1 server You have received many responses including one from the 'creator' which may have answered your main question. I would like to add something to For any development, you would want to move to the 8.1 version of Dev Studio. You do need to remember that any client side feature that was added since 7.6.04 will not be available to the Windows client. that Doug mentioned. Considering your jump is enormous, by any standards, there have also been some features that were deprecated along the way (not just additions of new features), which are no longer available. One that jumps to mind is the ability to 'share' fields across pages in a page field which I think was introduced in 4.5? Since you are a custom shop, if you have used that feature, upgrading 'may' carry forward the already developed feature, but once upgraded, you will not have the ability to create a similar feature if at all you choose to replicate it in your future state some place else. You might either need to reconsider using that feature in the future version by developing it NOW and move it up, or drop it and modify it to maintain consistency in your app. I recall I spent quite some time on a version it was deprecated from, to figure out why I could not develop that feature. There may be other such features that might have been dropped but I can't think of any. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Friday, May 31, 2013 1:57 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.4 Client with 8.1 server I would strongly encourage you to go with 8.1 for the AR System. The 7.6.04 Windows client is fully compatible with and runs with full functionality and capability against the 8.1 server and we have many customers who use this combination for environments or situations where there is still some use of the Windows native client. And, I see there have been several responses to the list of customers with this combination with no issues. For any development, you would want to move to the 8.1 version of Dev Studio. You do need to remember that any client side feature that was added since 7.6.04 will not be available to the Windows client. As noted by another list member, all 8.1 server side features will be fully available. Now, I would also set up the 8.1 mid-tier and validate that your application runs without issue there. You can have that up and available for anyone who wants to come in that route. You do not have to force it, people can use the WUT if they desire, but as people find that they can move around to different machines and have full access to things on the Web and the app in its full capability is available there, transition does start to happen. And, if you do add to the functionality using things that take advantage of 8.x features, they will work just fine in the mid-tier (although not in WUT) and you can continue moving your application forward as another draw to the web delivery. The system does allow you to take things in stages and to have gradual transitions from where you are to where you want to be in the future. The upgrade should be nice and simple and transparent (of course try in dev first and in a test environment second to make sure that there are no problems -- with backups to protect from failure. this is all of course just good practice). The AR System upgrades are generally clean and easy -- OK, an occasional issue in the past if you have customized a system form but even that is better in the newer releases. Happy journey as you move forward with your solution, Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of PCB Sent: Friday, May 31, 2013 9:44 AM To:
Re: Importing Error
I never had this problem, but I wonder if the import tool is encountering some sort of a end of file character in between the file and stops processing after that, hence no error. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Abdullah Baytops Sent: Friday, May 31, 2013 11:05 AM To: arslist@ARSLIST.ORG Subject: Importing Error Importance: High Has anyone ever experienced the following problem. I have created an .ARX file in which I am using the Remedy import tool to import data into a custom form. I have also created a .CSV of the information as well in which it tell me it has 19k records in the csv file. When I import using the remedy import it always stops less than the amount of file on the sheet and in the .arx file. It also says all records were imported with no error but I now because the sheet has 19k rows it really hasnt imported all the files. Does anyone have any idea what could be happening or provide any additional assistance. V/R Abdul Baytops _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Importing Error
A few versions back I ran into an issue where exports were missing either the first or last record, but that's about it. The import tool has been reliable in my experience - with both csv and arx files. On Fri, May 31, 2013 at 1:32 PM, Joe D'Souza jdso...@shyle.net wrote: ** I never had this problem, but I wonder if the import tool is encountering some sort of a end of file character in between the file and stops processing after that, hence no error. ** ** Joe ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Abdullah Baytops *Sent:* Friday, May 31, 2013 11:05 AM *To:* arslist@ARSLIST.ORG *Subject:* Importing Error *Importance:* High ** ** Has anyone ever experienced the following problem. I have created an .ARX file in which I am using the Remedy import tool to import data into a custom form. I have also created a .CSV of the information as well in which it tell me it has 19k records in the csv file. When I import using the remedy import it always stops less than the amount of file on the sheet and in the .arx file. It also says all records were imported with no error but I now because the sheet has 19k rows it really hasnt imported all the files. Does anyone have any idea what could be happening or provide any additional assistance. ** ** V/R Abdul Baytops _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Importing Error
If you have something like a Notes field that is really big or has weird chars or , in it that might give you problems.Do you get the same problem with the .csv file?I too have always found the import tool to be very reliable. Teresa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Steve Kallestad Sent: Friday, May 31, 2013 4:03 PM To: arslist@ARSLIST.ORG Subject: Re: Importing Error ** A few versions back I ran into an issue where exports were missing either the first or last record, but that's about it. The import tool has been reliable in my experience - with both csv and arx files. On Fri, May 31, 2013 at 1:32 PM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** I never had this problem, but I wonder if the import tool is encountering some sort of a end of file character in between the file and stops processing after that, hence no error. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Abdullah Baytops Sent: Friday, May 31, 2013 11:05 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Importing Error Importance: High Has anyone ever experienced the following problem. I have created an .ARX file in which I am using the Remedy import tool to import data into a custom form. I have also created a .CSV of the information as well in which it tell me it has 19k records in the csv file. When I import using the remedy import it always stops less than the amount of file on the sheet and in the .arx file. It also says all records were imported with no error but I now because the sheet has 19k rows it really hasnt imported all the files. Does anyone have any idea what could be happening or provide any additional assistance. V/R Abdul Baytops _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
JOB - Senior Remedy developer NYC
Hello Arslist, I am seeking a Senior Remedy developer for an exciting full-time position on site in NYC. Qualified candidates will have at least 5+ years of experience using Remedy that includes all phases of the SDLC - requirements/analysis, development, implementation, testing and documentation. Candidates should possess : - Strong working knowledge of the Action Request System including OOB configuration, customizations and integrations. - Experience implementing an ITSM 7.x upgrade that includes service desk, asset management, change management, and service level management. - Several years experience with BMC Atrium CMDB and discovery tool integration - General familiarity with SQL - Experience and working knowledge of Crystal Reports - Excellent debugging, problem solving and testing skills. - Strong written and oral communication skills - ITIL designation or familarity with concepts. - RSP, RAC or BMC/Remedy training would be nice - Experience in a leadership role and ability to work independently with minimal supervision. If interested, please send an email to jeanbaptisterecruitm...@gmail.com with your resume and contact information. Thank you, Jean-Baptiste ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Running a Report from the User Tool using workflow
Using EXTERNAL($RequestID$) but still coming up with no match and no contents in the report. Any help? Drew Soto Cano Air Base On Fri, May 31, 2013 at 7:58 AM, Drew Shuller drew.shul...@gmail.comwrote: Girish, thanks for the info. It sounds like you are describing ITSM/Mid-tier, and I have neither. Passing the qualification to the Open Window action is exactly where I'm getting confused. Maybe there's a function or keyword that I'm missing that tells the AL to open the report for the selected records? Drew ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 7.6.4 Client with 8.1 server
Steve, I simply don't understand the comment you received. Is the 8.1 environment supported? Yes -- that means you get support for any issue on 8.1 that occurs within that environment. Is the 7.6.04 Windows User Tool still under support? Yes (at least that is my understanding and the comment you received did not indicate that it was not) Does the system support inter-version interaction? Yes this is a key feature and is fully supported to have different versions of clients and servers So, since the version of the server is supported and the version of the client is supported and we support interaction between different versions and there is no explicit statement on the compatibility matrix about a problem between something (like there is a statement that ITSM 7.6.04 will not run on the WUT), that means to me that it is supported. And, especially since 7.6.04 is the terminal release of the WUT client, it needs to be OK to use that against the later versions of the server until the termination of support for the WUT arrives. Now, this is my interpretation of the support matrix and agreement and this is my understanding of how things work. It is not a legal position of BMC Software because I am not and do not resemble a lawyer. As for myself, I would use the WUT 7.6.04 against an 8.1 server with no concerns or issues. It is used internally, we have many customers using it. Other than for not running new features, there are no known issues with the interaction of the two. Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Friday, May 31, 2013 11:03 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.4 Client with 8.1 server Doug, We are in a similar situation and we were told by BMC support that the WUT 7.6.04 client is not supported on 8.1 server. If any issues occur, that no support is provided. Is this still a true comment, or is there a shift in the support model, and BMC will provide support of the WUT 7.6.04 on a server 8.x? Thank you, Pascale Sterrett Kenavo ar wech all doug_muel...@bmc.com Sent by: arslist@ARSLIST.ORG 05/31/2013 10:57 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: 7.6.4 Client with 8.1 server I would strongly encourage you to go with 8.1 for the AR System. The 7.6.04 Windows client is fully compatible with and runs with full functionality and capability against the 8.1 server and we have many customers who use this combination for environments or situations where there is still some use of the Windows native client. And, I see there have been several responses to the list of customers with this combination with no issues. For any development, you would want to move to the 8.1 version of Dev Studio. You do need to remember that any client side feature that was added since 7.6.04 will not be available to the Windows client. As noted by another list member, all 8.1 server side features will be fully available. Now, I would also set up the 8.1 mid-tier and validate that your application runs without issue there. You can have that up and available for anyone who wants to come in that route. You do not have to force it, people can use the WUT if they desire, but as people find that they can move around to different machines and have full access to things on the Web and the app in its full capability is available there, transition does start to happen. And, if you do add to the functionality using things that take advantage of 8.x features, they will work just fine in the mid-tier (although not in WUT) and you can continue moving your application forward as another draw to the web delivery. The system does allow you to take things in stages and to have gradual transitions from where you are to where you want to be in the future. The upgrade should be nice and simple and transparent (of course try in dev first and in a test environment second to make sure that there are no problems -- with backups to protect from failure. this is all of course just good practice). The AR System upgrades are generally clean and easy -- OK, an occasional issue in the past if you have customized a system form but even that is better in the newer releases. Happy journey as you move forward with your solution, Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of PCB Sent: Friday, May 31, 2013 9:44 AM To: arslist@ARSLIST.ORG Subject: 7.6.4 Client with 8.1 server Hello - I'm involved in a bit of a nightmare project. I'll spare you most of the details, but, I'm upgrading a custom Remedy app from 4.5 to either 7.6.4 or 8.1. It's currently on 15+ year old hardware that's failing. (Unix, Oracle.) We have new modern hardware ready to go for the replacement. I've been doing remedy dev since 1999, so I'm up to the
Re: 7.6.4 Client with 8.1 server
Thank you Doug, The comment was No patch, no fix and no new features will be released past the 7.6.04 SP4 release of the BMC Remedy User. If you encounter any issues, BMC will provide its best effort in resolving the issue. But there will not be any patches, or new client. To me, this sounds like there is basically very limited support on the WUT regardless of the version of its application server. And when we asked about the support of the WUT 7.6.04 SP4 against ARS 8.x server, we received the same response plus the addition of There is no more development done on the WUT. If any issues is encountered on the WUT 7.6.04 SP4 client on a 8.x server, there will be no fix or patch provided for the WUT client. You must move to a Mid Tier application. This was before 8.1 Pascale Sterrett Kenavo ar wech all doug_muel...@bmc.com Sent by: arslist@ARSLIST.ORG 05/31/2013 02:50 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: 7.6.4 Client with 8.1 server Steve, I simply don't understand the comment you received. Is the 8.1 environment supported? Yes -- that means you get support for any issue on 8.1 that occurs within that environment. Is the 7.6.04 Windows User Tool still under support? Yes (at least that is my understanding and the comment you received did not indicate that it was not) Does the system support inter-version interaction? Yes this is a key feature and is fully supported to have different versions of clients and servers So, since the version of the server is supported and the version of the client is supported and we support interaction between different versions and there is no explicit statement on the compatibility matrix about a problem between something (like there is a statement that ITSM 7.6.04 will not run on the WUT), that means to me that it is supported. And, especially since 7.6.04 is the terminal release of the WUT client, it needs to be OK to use that against the later versions of the server until the termination of support for the WUT arrives. Now, this is my interpretation of the support matrix and agreement and this is my understanding of how things work. It is not a legal position of BMC Software because I am not and do not resemble a lawyer. As for myself, I would use the WUT 7.6.04 against an 8.1 server with no concerns or issues. It is used internally, we have many customers using it. Other than for not running new features, there are no known issues with the interaction of the two. Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Friday, May 31, 2013 11:03 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.4 Client with 8.1 server Doug, We are in a similar situation and we were told by BMC support that the WUT 7.6.04 client is not supported on 8.1 server. If any issues occur, that no support is provided. Is this still a true comment, or is there a shift in the support model, and BMC will provide support of the WUT 7.6.04 on a server 8.x? Thank you, Pascale Sterrett Kenavo ar wech all doug_muel...@bmc.com Sent by: arslist@ARSLIST.ORG 05/31/2013 10:57 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: 7.6.4 Client with 8.1 server I would strongly encourage you to go with 8.1 for the AR System. The 7.6.04 Windows client is fully compatible with and runs with full functionality and capability against the 8.1 server and we have many customers who use this combination for environments or situations where there is still some use of the Windows native client. And, I see there have been several responses to the list of customers with this combination with no issues. For any development, you would want to move to the 8.1 version of Dev Studio. You do need to remember that any client side feature that was added since 7.6.04 will not be available to the Windows client. As noted by another list member, all 8.1 server side features will be fully available. Now, I would also set up the 8.1 mid-tier and validate that your application runs without issue there. You can have that up and available for anyone who wants to come in that route. You do not have to force it, people can use the WUT if they desire, but as people find that they can move around to different machines and have full access to things on the Web and the app in its full capability is available there, transition does start to happen. And, if you do add to the functionality using things that take advantage of 8.x features, they will work just fine in the mid-tier (although not in WUT) and you can continue moving your application forward as another draw to the web delivery. The system does allow you to take things in stages and to have gradual transitions from where you are to where you want to be in the future. The upgrade should be nice and simple and
Re: Running a Report from the User Tool using workflow
Wouldn't the EXTERNAL beEXTERNAL( '1'=$RequestID$ ) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller Sent: Friday, May 31, 2013 4:37 PM To: arslist@ARSLIST.ORG Subject: Re: Running a Report from the User Tool using workflow ** Using EXTERNAL($RequestID$) but still coming up with no match and no contents in the report. Any help? Drew Soto Cano Air Base -Original Message- On Fri, May 31, 2013 at 7:58 AM, Drew Shuller wrote: Girish, thanks for the info. It sounds like you are describing ITSM/Mid-tier, and I have neither. Passing the qualification to the Open Window action is exactly where I'm getting confused. Maybe there's a function or keyword that I'm missing that tells the AL to open the report for the selected records? Drew ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Importing Error
If possible, check the import mode ( eg append, update, skipduplicate?, ..). I am not sure how we check the import mode from import tool though. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Steve Kallestad Sent: 31 May 2013 05:03 To: arslist@ARSLIST.ORG Subject: Re: Importing Error ** A few versions back I ran into an issue where exports were missing either the first or last record, but that's about it. The import tool has been reliable in my experience - with both csv and arx files. On Fri, May 31, 2013 at 1:32 PM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** I never had this problem, but I wonder if the import tool is encountering some sort of a end of file character in between the file and stops processing after that, hence no error. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Abdullah Baytops Sent: Friday, May 31, 2013 11:05 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Importing Error Importance: High Has anyone ever experienced the following problem. I have created an .ARX file in which I am using the Remedy import tool to import data into a custom form. I have also created a .CSV of the information as well in which it tell me it has 19k records in the csv file. When I import using the remedy import it always stops less than the amount of file on the sheet and in the .arx file. It also says all records were imported with no error but I now because the sheet has 19k rows it really hasnt imported all the files. Does anyone have any idea what could be happening or provide any additional assistance. V/R Abdul Baytops _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Importing Error
Validate the field mappings. Look closely at your .CSV file to be sure that all the columns line-up. If there is a carriage-return (line-feed) in any of the text files, the import tool will see that as the start of a new record. When it hits the next one and the fields don't line-up, it just bails with little report. Also, pipe the output to a log file. I may hold more information. The Import tool is cool through 7.6.04, far as I know. It's usually the data. We run it a lot from a batch file (lights-out, cron-job) and just track the logging, 'cause it always works. Good luck; r From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gupta, Girish Sent: Friday, May 31, 2013 6:02 PM To: arslist@ARSLIST.ORG Subject: Re: Importing Error ** If possible, check the import mode ( eg append, update, skipduplicate?, ..). I am not sure how we check the import mode from import tool though. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Steve Kallestad Sent: 31 May 2013 05:03 To: arslist@ARSLIST.ORG Subject: Re: Importing Error ** A few versions back I ran into an issue where exports were missing either the first or last record, but that's about it. The import tool has been reliable in my experience - with both csv and arx files. On Fri, May 31, 2013 at 1:32 PM, Joe D'Souza jdso...@shyle.net wrote: ** I never had this problem, but I wonder if the import tool is encountering some sort of a end of file character in between the file and stops processing after that, hence no error. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Abdullah Baytops Sent: Friday, May 31, 2013 11:05 AM To: arslist@ARSLIST.ORG Subject: Importing Error Importance: High Has anyone ever experienced the following problem. I have created an .ARX file in which I am using the Remedy import tool to import data into a custom form. I have also created a .CSV of the information as well in which it tell me it has 19k records in the csv file. When I import using the remedy import it always stops less than the amount of file on the sheet and in the .arx file. It also says all records were imported with no error but I now because the sheet has 19k rows it really hasnt imported all the files. Does anyone have any idea what could be happening or provide any additional assistance. V/R Abdul Baytops _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Importing Error
Abdullah; Try this. In your .CSV file, replace any commas , with a caret ^, then try the import. You can convert it back with a filter, once it's inside Remedy. Your problem is probably a comma in the data somewhere. Happy Programming; r From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gupta, Girish Sent: Friday, May 31, 2013 6:02 PM To: arslist@ARSLIST.ORG Subject: Re: Importing Error ** If possible, check the import mode ( eg append, update, skipduplicate?, ..). I am not sure how we check the import mode from import tool though. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Steve Kallestad Sent: 31 May 2013 05:03 To: arslist@ARSLIST.ORG Subject: Re: Importing Error ** A few versions back I ran into an issue where exports were missing either the first or last record, but that's about it. The import tool has been reliable in my experience - with both csv and arx files. On Fri, May 31, 2013 at 1:32 PM, Joe D'Souza jdso...@shyle.net wrote: ** I never had this problem, but I wonder if the import tool is encountering some sort of a end of file character in between the file and stops processing after that, hence no error. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Abdullah Baytops Sent: Friday, May 31, 2013 11:05 AM To: arslist@ARSLIST.ORG Subject: Importing Error Importance: High Has anyone ever experienced the following problem. I have created an .ARX file in which I am using the Remedy import tool to import data into a custom form. I have also created a .CSV of the information as well in which it tell me it has 19k records in the csv file. When I import using the remedy import it always stops less than the amount of file on the sheet and in the .arx file. It also says all records were imported with no error but I now because the sheet has 19k rows it really hasnt imported all the files. Does anyone have any idea what could be happening or provide any additional assistance. V/R Abdul Baytops _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
