Re: plug-in BMC.FILTERAPI.NORM.ENGINE timeout ARERR 9940
I dont see any error in pluginserver logs.Plugin seems to be running. I see some errors in filter logs as well FLTR TID: 004888 RPC ID: 37 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR Overlay-Group: 1 /* Tue Jun 18 2013 15:31:37.0100 */ Filter Level:0 Number Of Filters:28 Checking DMT:DJS:ChkStepCompleted (70) FLTR TID: 004888 RPC ID: 37 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR Overlay-Group: 1 -- Passed -- perform actions FLTR TID: 004888 RPC ID: 37 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR Overlay-Group: 1 0: Set Fields FLTR TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1 -WFFAPI FAIL FLTR TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1 Application-Invoke-External-Filter bmc.cmdb.cmdbEngine PHASE=1 CLIENTTYPE=30 FLTR TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1Exit code: 1 Value: FLTR TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1Time-out during plug-in call--the request has been accepted by the plug-in server, but the plug-in has not yet responded FLTR TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1RPC: Timed out FLTR TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1 Error while performing filter action: Error 9940 FLTR TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1 Filter CMDB:Instance:InvokeCMDBEngine01: No enabled error handler FLTR TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1 /* Tue Jun 18 2013 15:34:35.7800 */ End of filter processing (phase 1) -- Operation - CREATE on BMC.CORE:BMC_Price - 000 FLTR TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1 -WFCE FAIL FLTR TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1 Application-Invoke-External-Filter bmc.cmdb.cmdbEngine ACTIONTYPE=2 FLTR TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1Exit code: 1 Value: FLTR TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1Time-out during plug-in call--the request has been accepted by the plug-in server, but the plug-in has not yet responded FLTR TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1RPC: Timed out FLTR TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1 Error while performing filter action: Error 9940 FLTR TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1 Filter CMDB:BulkAPIProcessing: No enabled error handler FLTR TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1 /* Tue Jun 18 2013 15:34:35.7810 */ End of filter processing (phase 1) -- Operation - SERVICE on CMDB:BulkAPIProcessing - NULL FLTR TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1 /* Tue Jun 18 2013 15:34:35.7850 */Canceled filter processing due to error FLTR TID: 003036 RPC ID: 003276 Queue: Fast Client-RPC: 390620USER: MARAKE-CONT Overlay-Group: 1CMDBBOException occurred: ERROR (120416): An unknown error occured while trying to create a CMDB CI Instance
Re: Add a column to a table
I haven't understood what you are trying to say either. But since you mention you are on AR System Server 7.6.04 SP1, I recall having tons of problems with that version with overlays. I had problem with SP2 as well. And some with SP3. I would advise you to go to the latest available SP as they got better. Save yourself some trouble and upgrade to a higher SP. You won't risk as much as you would have to gain. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, June 18, 2013 4:12 PM To: arslist@ARSLIST.ORG Subject: Re: Add a column to a table ** Kevin, I'm not sure what you are missing. The only overlay you need is Form, View, Fieldin this case I'm not sure if you need to overlay the column in question but you don't need any overlays not on this form...so you don't need the source form that the table is based off of, nor any of the parent forms for the join. On Tue, Jun 18, 2013 at 1:59 PM, Kevin Shaffer kevin_l_shaf...@hotmail.com wrote: ** ARS 7.6.04 SP1 I am embarrassed to even ask this question but I have stared at this for hours with no luck. I am hoping it is just me overlooking the obvious. All I am trying to do is move the ID (z2TF_TaskTGRequestID - 10003036) column in front of the Name (z2TF_TaskTGName - 10006141) column on the Task table (z2TH_TasksTaskGroups - 10006140) on the Change form. However the buttons are greyed out on the table for me to add/remove columns or for me to move columns up/down. I am in Best Practice Customization mode. I have made an overlay of the CHG:Infrastructure Change form and of the Best Practice view and of the field, z2TH_TasksTaskGroups - 10006140. The table is looking at the join form TMS:AssocSummaryDataJoin. Just to be sure I also made an overlay of the base forms that make up the join form. What am I missing? Any help would be appreciated. Thanks Kevin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: plug-in BMC.FILTERAPI.NORM.ENGINE timeout ARERR 9940
There seems to be some issue in ne plugin. You should enable NE plugin debug logs and restart the ne plugin. That debug logs might give some clue for an error. Regards, Rahul From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sagar Valse Sent: Wednesday, 19 June 2013 11:37 AM To: arslist@ARSLIST.ORG Subject: Re: plug-in BMC.FILTERAPI.NORM.ENGINE timeout ARERR 9940 ** I dont see any error in pluginserver logs.Plugin seems to be running. I see some errors in filter logs as well FLTR TID: 004888 RPC ID: 37 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR Overlay-Group: 1 /* Tue Jun 18 2013 15:31:37.0100 */ Filter Level:0 Number Of Filters:28 Checking DMT:DJS:ChkStepCompleted (70) FLTR TID: 004888 RPC ID: 37 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR Overlay-Group: 1 -- Passed -- perform actions FLTR TID: 004888 RPC ID: 37 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR Overlay-Group: 1 0: Set Fields FLTR TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1 -WFFAPIFAIL FLTR TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1 Application-Invoke-External-Filter bmc.cmdb.cmdbEngine PHASE=1 CLIENTTYPE=30 FLTR TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1Exit code: 1 Value: FLTR TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1Time-out during plug-in call--the request has been accepted by the plug-in server, but the plug-in has not yet responded FLTR TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1RPC: Timed out FLTR TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1 Error while performing filter action: Error 9940 FLTR TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1 Filter CMDB:Instance:InvokeCMDBEngine01: No enabled error handler FLTR TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1 /* Tue Jun 18 2013 15:34:35.7800 */ End of filter processing (phase 1) -- Operation - CREATE on BMC.CORE:BMC_Price - 000 FLTR TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1 -WFCE FAIL FLTR TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1 Application-Invoke-External-Filter bmc.cmdb.cmdbEngine ACTIONTYPE=2 FLTR TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1Exit code: 1 Value: FLTR TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1Time-out during plug-in call--the request has been accepted by the plug-in server, but the plug-in has not yet responded FLTR TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1RPC: Timed out FLTR TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1 Error while performing filter action: Error 9940 FLTR TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1 Filter CMDB:BulkAPIProcessing: No enabled error handler FLTR TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1 /*
Re: Error during processing : ARERR [9241] Cannot create report directory
Hi Simon, This issue is caused due to incorrect report directory path. Give proper absolute path(from / ) according to linux like : /remedy/mid-tier/reports for more detail visit link:- Please check and correct the Reporting Working Directory from the mid-tier configuration tool. https://communities.bmc.com/message/311596#311596 -- Regards, Sunil Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis Sent: Wednesday, June 19, 2013 8:30 AM To: arslist@ARSLIST.ORG Subject: Error during processing : ARERR [9241] Cannot create report directory Have been performing an upgrade from an unpatched version of 7.6.04 to 7.6.04 SP4. Having updated the mid tiers servers we get the following error message when trying to run a report. Error during processing : ARERR [9241] Cannot create report directory /appl/BMC/ARSystem/midtier/reports/m11c23c11b16/A7E119CEC92161AB274B350726B50426. Please see your administrator. Tis is all on a linux setup. Have ensured the correct owner and group are specified for the mid tier servers directory paths. Have also set permissions to allow full access. Cannot see any java out of memory errors that maybe impacting the reports being generated. Anyone got any ideas? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Error during processing : ARERR [9241] Cannot create report directory
Hi Simon, Alternatively you can also check below: 1. In Midtier Configuration Tool-Report Settings-Working directory: Abosolute path: /ARSystemInstallDir/midtier/reports (Installation user must have Read/Write access to directory) 2. Check and update midtier web.xml file (/ARSystem/midtier/WEB-INF): !-- Flag whether the report resources can only be accessed under the working folder. Defaults to true -- context-param param-nameWORKING_FOLDER_ACCESS_ONLY/param-name param-valuefalse/param-value /context-param -- Regards, Ganesh Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: itsm.support [mailto:itsm.supp...@vyomlabs.com] Sent: Wednesday, June 19, 2013 12:26 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Error during processing : ARERR [9241] Cannot create report directory Hi Simon, This issue is caused due to incorrect report directory path. Give proper absolute path(from / ) according to linux like : /remedy/mid-tier/reports for more detail visit link:- Please check and correct the Reporting Working Directory from the mid-tier configuration tool. https://communities.bmc.com/message/311596#311596 -- Regards, Sunil Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis Sent: Wednesday, June 19, 2013 8:30 AM To: arslist@ARSLIST.ORG Subject: Error during processing : ARERR [9241] Cannot create report directory Have been performing an upgrade from an unpatched version of 7.6.04 to 7.6.04 SP4. Having updated the mid tiers servers we get the following error message when trying to run a report. Error during processing : ARERR [9241] Cannot create report directory /appl/BMC/ARSystem/midtier/reports/m11c23c11b16/A7E119CEC92161AB274B350726B50426. Please see your administrator. Tis is all on a linux setup. Have ensured the correct owner and group are specified for the mid tier servers directory paths. Have also set permissions to allow full access. Cannot see any java out of memory errors that maybe impacting the reports being generated. Anyone got any ideas? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Mobility with IPhone.
Hi Mike, Yes I have spoke to BMC, they have nothing that supports 7.1 :) So an upgrade to at least 7.6.04 is needed if not v8.0 or v8.1. Regards frex De : Mike Tomasiewicz (ConAgra Foods) mike.tomasiew...@conagrafoods.com À : arslist@ARSLIST.ORG Envoyé le : Lundi 17 juin 2013 15h05 Objet : Re: Mobility with IPhone. ** Frex, Have you considered BMC Mobility? .: Mike T :. From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo Sent: Sunday, June 16, 2013 3:10 PM To: arslist@ARSLIST.ORG Subject: Mobility with IPhone. ** Hello everyone, I have a requirement to look for some Mobility to ITSM solution and need your views on this one. We have an ARS7.1/ITSM7.3 installation, some infrastructure and maintenance team are always on the go and need to start updating their work orders offline through IPhones. Are there any solutions which don’t need too much time to install and configure and not customisation to the exiting ITSM application? Something not time consuming to deploy as we only have a window of a month to get this implemented. Best Regards frex _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Issue in Mapping SRD's
Rajesh, Did you skip the PDT part? SRDs don't directly connect to AOTs, so you have to create variables to map to the AOT fields as an intermediary between the SRD and the AOT. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Shinde Sent: Tuesday, June 18, 2013 11:38 PM To: arslist@ARSLIST.ORG Subject: Re: Issue in Mapping SRD's Hello All, Applogoes for the confustion. I am using SRM 2.2.00. When i click on the Process Template Mapping button in the SRD form,I do not see the Fields in the Fullfilment Application fields table for the Fullfilmant template.(Though I have added the Target data in the AOT) Regards, Rajesh On 6/18/13, Carl Wilson carlbwil...@gmail.com wrote: Hi, As mentioned by others, you need to re-select the PDT for the new values to be exposed back to the SRD. This however leads on to the pain of having to re-map the whole SRD Questions PDT Variables. I have created a small customisation to aid in the re-mapping where you can save the current values (in Notepad or similar) and paste back in the old mappings - still some manual work but less that re-mapping the full SRD if you have large concatenations on the mappings. http://www.missingpiecessoftware.com/site-map/articles/76-srd-quick-ed it Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Shinde Sent: 18 June 2013 17:31 To: arslist@ARSLIST.ORG Subject: Issue in Mapping SRD's Hello All, We are facing an issue while Remapping SRD's. Scenario: We have to remap few SRD's such that the Service Request question-answers flow down till the Work Orders. These SRD's have common AOT (same or different PDT's). What we have done : 1. We have taken all the SRD's offline which are related to the AOT. 2. Added the Required fields in the AOT. 3. Now for some of the SRD's (not all) when we go to SRD and click on the mappings, we do not find the fields which we have added in the AOT (Step 2). Can you please let me know what could be the reason for this behavior? Thanks and Regards, Rajesh __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
AIE 7.6.4 Error
Hi All - we went live last night!! (Almost 4 years after going live with ITSM 7.0.3) But I have one issue. I found out that my AIE mappings aren't working on the new server and when I try to create a new mapping I am getting the following error. Set fields active link running a process failed Not AR Admin (ARERR 1603) The preceding message occurred during the execution of active link EIE:MI-ARForm_ClickCreateButton08 -- action 2. (ARNOTE 1101) I looked at this AL and have no idea why it is throwing an error. ARS 7.6.4 SP 4 ITSM 7.6.4 SP 4 RKM 7.6.4 SP 4 SLM 7.6.4 SP 1 Window 2008 - 64 Bit MS SQ 2005 IIS/Tomcat MidTier 7.6.4 SP 4 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AIE 7.6.4 Error
Are you in a server group? It sounds like AIE wants to be on the Admin server. Rick On Jun 19, 2013 6:19 AM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: ** Hi All – we went live last night!! (Almost 4 years after going live with ITSM 7.0.3) But I have one issue. I found out that my AIE mappings aren’t working on the new server and when I try to create a new mapping I am getting the following error. ** ** Set fields active link running a process failed Not AR Admin (ARERR 1603) ** ** The preceding message occurred during the execution of active link EIE:MI-ARForm_ClickCreateButton08 -- action 2. (ARNOTE 1101) ** ** I looked at this AL and have no idea why it is throwing an error. ** ** ARS 7.6.4 SP 4 ITSM 7.6.4 SP 4 RKM 7.6.4 SP 4 SLM 7.6.4 SP 1 Window 2008 – 64 Bit MS SQ 2005 IIS/Tomcat MidTier 7.6.4 SP 4 ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AIE 7.6.4 Error
No, single app server single web server. I did validate that my AIE account has Administrator in the group list. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Wednesday, June 19, 2013 6:30 AM To: arslist@ARSLIST.ORG Subject: Re: AIE 7.6.4 Error ** Are you in a server group? It sounds like AIE wants to be on the Admin server. Rick On Jun 19, 2013 6:19 AM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: ** Hi All - we went live last night!! (Almost 4 years after going live with ITSM 7.0.3) But I have one issue. I found out that my AIE mappings aren't working on the new server and when I try to create a new mapping I am getting the following error. Set fields active link running a process failed Not AR Admin (ARERR 1603) The preceding message occurred during the execution of active link EIE:MI-ARForm_ClickCreateButton08 -- action 2. (ARNOTE 1101) I looked at this AL and have no idea why it is throwing an error. ARS 7.6.4 SP 4 ITSM 7.6.4 SP 4 RKM 7.6.4 SP 4 SLM 7.6.4 SP 1 Window 2008 - 64 Bit MS SQ 2005 IIS/Tomcat MidTier 7.6.4 SP 4 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
WWRUG13, Look Who's Talking!
Hello ARSList! A few days ago we were pleased to announce the keynote speakers for WWRUG13, September 30 through October 4 in San Jose. Though these presentations by Kia Benhia, Matthew Dircks and Doug Mueller are indeed noteworthy, they are just the start of our amazing week! By far the biggest reasons to attend WWRUG13 are the individual speakers and panelists in more than 100 breakout sessions! We are still doing a little shuffling with the schedules, but thought you would like a chance to get to know them ahead of time. Many of these are familiar names from earlier conferences, BMC Communities and the ARSList, but there are a few first-timers who arrive with new and exciting ideas! There are about 75 speaker bios on our website now, complete with cute little pictures and way more detail than they thought we would publish. You can meet our WWRUG13 presenters at http://www.wwrug13.com/speakers.html As long as we have your attention, there is a just a month remaining for discounted conference registration. The current price lasts through July 19th. The WWRUG13 website registration page includes links to the conference hotel, The Fairmont San Jose. You must follow that link to get the discounted room rates. http://www.wwrug13.com/registrations.html See you in San Jose! Doug Blair WWRUG Advisory Board ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AIE 7.6.4 Error
Chris, The error seems to indicate that the system doesn't think you are an AR System Administrator. You indicate you have the Admin group in your group list. Does this user have a Fixed license? If not, remember, the Administrator group rights are only obeyed if you have a Fixed license. If this user has a Floating or Read license, they are not an Administrator. If they do have a Fixed license, confirm that the system is recognizing them as an Administrator. For example, try running Dev Studio as this user. If you cannot, the system is not recognizing you as an Administrator so maybe something happened with their definition. Try recreating this user by removing all licensing and permissions, saving the change, then adding them back and saving. See if that doesn't correct whatever is wrong to make the user not be recognized as an Administrator. Once the user is recognized as an Administrator, this error should go away. These are my best guesses at what you should be looking at. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Wednesday, June 19, 2013 6:31 AM To: arslist@ARSLIST.ORG Subject: Re: AIE 7.6.4 Error ** No, single app server single web server. I did validate that my AIE account has Administrator in the group list. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Wednesday, June 19, 2013 6:30 AM To: arslist@ARSLIST.ORG Subject: Re: AIE 7.6.4 Error ** Are you in a server group? It sounds like AIE wants to be on the Admin server. Rick On Jun 19, 2013 6:19 AM, Pargeter, Christie :CO IS cparg...@lhs.orgmailto:cparg...@lhs.org wrote: ** Hi All - we went live last night!! (Almost 4 years after going live with ITSM 7.0.3) But I have one issue. I found out that my AIE mappings aren't working on the new server and when I try to create a new mapping I am getting the following error. Set fields active link running a process failed Not AR Admin (ARERR 1603) The preceding message occurred during the execution of active link EIE:MI-ARForm_ClickCreateButton08 -- action 2. (ARNOTE 1101) I looked at this AL and have no idea why it is throwing an error. ARS 7.6.4 SP 4 ITSM 7.6.4 SP 4 RKM 7.6.4 SP 4 SLM 7.6.4 SP 1 Window 2008 - 64 Bit MS SQ 2005 IIS/Tomcat MidTier 7.6.4 SP 4 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AIE 7.6.4 Error - FIXED silly error
My interfaces only runs at night so the account has a floating license. It really helps if you have applied your floating licenses to the server. Once I applied them everything started working. Thank you for the help! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Wednesday, June 19, 2013 10:49 AM To: arslist@ARSLIST.ORG Subject: Re: AIE 7.6.4 Error ** Chris, The error seems to indicate that the system doesn't think you are an AR System Administrator. You indicate you have the Admin group in your group list. Does this user have a Fixed license? If not, remember, the Administrator group rights are only obeyed if you have a Fixed license. If this user has a Floating or Read license, they are not an Administrator. If they do have a Fixed license, confirm that the system is recognizing them as an Administrator. For example, try running Dev Studio as this user. If you cannot, the system is not recognizing you as an Administrator so maybe something happened with their definition. Try recreating this user by removing all licensing and permissions, saving the change, then adding them back and saving. See if that doesn't correct whatever is wrong to make the user not be recognized as an Administrator. Once the user is recognized as an Administrator, this error should go away. These are my best guesses at what you should be looking at. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Wednesday, June 19, 2013 6:31 AM To: arslist@ARSLIST.ORG Subject: Re: AIE 7.6.4 Error ** No, single app server single web server. I did validate that my AIE account has Administrator in the group list. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Wednesday, June 19, 2013 6:30 AM To: arslist@ARSLIST.ORG Subject: Re: AIE 7.6.4 Error ** Are you in a server group? It sounds like AIE wants to be on the Admin server. Rick On Jun 19, 2013 6:19 AM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: ** Hi All - we went live last night!! (Almost 4 years after going live with ITSM 7.0.3) But I have one issue. I found out that my AIE mappings aren't working on the new server and when I try to create a new mapping I am getting the following error. Set fields active link running a process failed Not AR Admin (ARERR 1603) The preceding message occurred during the execution of active link EIE:MI-ARForm_ClickCreateButton08 -- action 2. (ARNOTE 1101) I looked at this AL and have no idea why it is throwing an error. ARS 7.6.4 SP 4 ITSM 7.6.4 SP 4 RKM 7.6.4 SP 4 SLM 7.6.4 SP 1 Window 2008 - 64 Bit MS SQ 2005 IIS/Tomcat MidTier 7.6.4 SP 4 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ITSM 8.1 SUSE 11. BPPM 9.0 - IBRSD/CMDB Extensions not working
Hello ARSList Can anyone provice feedback if this can work: Remedy AR System / ITSM 8.1 on SUSE Linux 11 and BMC BPPM 9.0 on Red Hat. BRSD component and CMDB Extensions are not working since IBRSD component is not supported on SUSE 11. Is there anyone with this combination? Does anyone have a workaround? Thank you in advance, -Mauricio ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 8.1 SUSE 11. BPPM 9.0 - IBRSD/CMDB Extensions not working
if you create another server -- Windows? or Solairs? and put it into your configuration (server group) --- and load the IBRSD there.. it will work.. -- I am sure this is not what you had in mind, but it is a solution.. Cannot think of any other help for ya.. On Wed, Jun 19, 2013 at 2:08 PM, Mauricio M. mau.rem...@gmail.com wrote: ** Hello ARSList Can anyone provice feedback if this can work: Remedy AR System / ITSM 8.1 on SUSE Linux 11 and BMC BPPM 9.0 on Red Hat. BRSD component and CMDB Extensions are not working since IBRSD component is not supported on SUSE 11. Is there anyone with this combination? Does anyone have a workaround? Thank you in advance, -Mauricio _ARSlist: Where the Answers Are and have been for 20 years_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Any clue why this is happening?
Hello All, We are stumped on an issue and was hoping someone on the list would have an idea why this would be occurring after upgrading from ARS version 7.1 with it works on to 7.6.04 and now it does not. This is regarding Emails being generated in a Filter by Notify contain a Subject line without variable substitution. The message text is working okay. Any ideas? Here are the details: The filter has the following set on it. Set Fields From: Task_Details_Join Set Field If 'Task_Details_Request_ID' = $Request ID$ If No Requests Match: Set Fields to $NULL$ If Multiple Requests Match: Use First Matching Request Field Mapping: Field Name Value TempChar1 $OrderNumber$ TempChar2 $LineTicketNumber$ Notify Notify Text: Order $TempChar1$, ticket number $TempChar2$, the task $Full Task Name$ has been assigned to you as of $TIMESTAMP$. User Name: $Assigned_To_Email_Address$ Priority: 0 Mechanism: Email Subject: Order $TempChar1$ / # $TempChar2$ has a Task that has been assigned to you. Include Fields: None When we check the filter log it shows Checking TASK-GA710-NOTAFY- New_Assignee`! (710) -- Passed -- perform actions 0: Set Fields TempChar1 (6) = ORDER_TIC-0971986 TempChar2 (60001) = 8097764-001 1: Notify Priority: 0 Mechanism: Email To: test...@hp.commailto:gregg.lil...@hp.com Order ORDER_TIC-0971986, ticket number 8097764-001, the task 1.00.01 Add Line Item has been assigned to you as of 06/19/13 13:34:31. Order / # has a Task that has been assigned to you. So you can see the Text did set the variables: TempChar1 and TempChar2 but the same two variables are also used on the Subject line and it just sets blank values in there. We have triple checked to make sure that the same variables are used in the Set Fields, Notify Subject and Notify Text and yet the Subject line the variables are NULL. Any clues as to why this is occurring after an upgrade? Our environment: Server OS: HP-UX B.11.31 Database: Oracle 10.2.0.4.0 - 64bi Database Client Libraries: Oracle 11.2.0 Remedy ARS version: 7.6.04 SP4 201209051922 Christopher Pruitt Business Consulting III Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises Services christopher.pru...@hp.com www.hp.comhttp://www.hp.com/ Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: Picture (Device Independent Bitmap) 1.jpg
Re: Any clue why this is happening?
Not sure if it related to the problem you're seeing. I remember there is permission issue with the fields being used on the email subject line. Are they public view? Andrew On Wed, Jun 19, 2013 at 2:51 PM, Pruitt, Christopher (Bank of America Account) christopher.pru...@hp.com wrote: ** Hello All, We are stumped on an issue and was hoping someone on the list would have an idea why this would be occurring after upgrading from ARS version 7.1 with it works on to 7.6.04 and now it does not. This is regarding Emails being generated in a Filter by Notify contain a Subject line without variable substitution. The message text is working okay. Any ideas? Here are the details: The filter has the following set on it. Set Fields From: Task_Details_Join Set Field If 'Task_Details_Request_ID' = $Request ID$ If No Requests Match: Set Fields to $NULL$ If Multiple Requests Match: Use First Matching Request Field Mapping: Field Name Value TempChar1 $OrderNumber$ TempChar2 $LineTicketNumber$ Notify Notify Text: Order $TempChar1$, ticket number $TempChar2$, the task $Full Task Name$ has been assigned to you as of $TIMESTAMP$. User Name: $Assigned_To_Email_Address$ Priority: 0 Mechanism: Email Subject: Order $TempChar1$ / # $TempChar2$ has a Task that has been assigned to you. Include Fields: None When we check the filter log it shows Checking TASK-GA710-NOTAFY- New_Assignee`! (710) -- Passed -- perform actions 0: Set Fields TempChar1 (6) = ORDER_TIC-0971986 TempChar2 (60001) = 8097764-001 1: Notify Priority: 0 Mechanism: Email To: *tester1**@hp.com*gregg.lil...@hp.com Order ORDER_TIC-0971986, ticket number 8097764-001, the task 1.00.01 Add Line Item has been assigned to you as of 06/19/13 13:34:31. Order / # has a Task that has been assigned to you. So you can see the Text did set the variables: TempChar1 and TempChar2 but the same two variables are also used on the Subject line and it just sets blank values in there. We have triple checked to make sure that the same variables are used in the Set Fields, Notify Subject and Notify Text and yet the Subject line the variables are NULL. Any clues as to why this is occurring after an upgrade? Our environment: Server OS: HP-UX B.11.31 Database: Oracle 10.2.0.4.0 - 64bi Database Client Libraries: Oracle 11.2.0 Remedy ARS version: 7.6.04 SP4 201209051922 *Christopher Pruitt* Business Consulting III Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 *HP Enterprises Services **christopher.pru...@hp.com **www.hp.com* http://www.hp.com/ *Confidentiality Notice:* This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Any clue why this is happening?
Christopher- I am on 7.6.04 SP2 and ran into the same thing recently. We have plenty of messages that go out with variables being evaluated properly in the Subject field however when I was adding a notification action to a filter recently it just would not evaluate field X in the Subject but it evaluated it no problem in the Body of the message. It wasn't mission critical and I didn't have the cycles to spend running it down at the time. I had thought that for a field to be sent out in an e-mail notification it must have Public permissions, however field X is evaluated in the Body even without Public permissions. Below is an example of what I am seeing, the value of the Request ID should be just before the hyphen in the Subject. Subject: Support Request - Work History Update Received Body: A Work History Update was received for support request ABCD0001701 The subject line should have instead been Support Request ABCD0001701 - Work History Update Received. -Rick ___ Rick Westbrock QMX Support Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont Sent: Wednesday, June 19, 2013 15:05 PM To: arslist@ARSLIST.ORG Subject: Re: Any clue why this is happening? ** Not sure if it related to the problem you're seeing. I remember there is permission issue with the fields being used on the email subject line. Are they public view? Andrew On Wed, Jun 19, 2013 at 2:51 PM, Pruitt, Christopher (Bank of America Account) christopher.pru...@hp.commailto:christopher.pru...@hp.com wrote: ** Hello All, We are stumped on an issue and was hoping someone on the list would have an idea why this would be occurring after upgrading from ARS version 7.1 with it works on to 7.6.04 and now it does not. This is regarding Emails being generated in a Filter by Notify contain a Subject line without variable substitution. The message text is working okay. Any ideas? Here are the details: The filter has the following set on it. Set Fields From: Task_Details_Join Set Field If 'Task_Details_Request_ID' = $Request ID$ If No Requests Match: Set Fields to $NULL$ If Multiple Requests Match: Use First Matching Request Field Mapping: Field Name Value TempChar1 $OrderNumber$ TempChar2 $LineTicketNumber$ Notify Notify Text: Order $TempChar1$, ticket number $TempChar2$, the task $Full Task Name$ has been assigned to you as of $TIMESTAMP$. User Name: $Assigned_To_Email_Address$ Priority: 0 Mechanism: Email Subject: Order $TempChar1$ / # $TempChar2$ has a Task that has been assigned to you. Include Fields: None When we check the filter log it shows Checking TASK-GA710-NOTAFY- New_Assignee`! (710) -- Passed -- perform actions 0: Set Fields TempChar1 (6) = ORDER_TIC-0971986 TempChar2 (60001) = 8097764-001 1: Notify Priority: 0 Mechanism: Email To: test...@hp.commailto:gregg.lil...@hp.com Order ORDER_TIC-0971986, ticket number 8097764-001, the task 1.00.01 Add Line Item has been assigned to you as of 06/19/13 13:34:31. Order / # has a Task that has been assigned to you. So you can see the Text did set the variables: TempChar1 and TempChar2 but the same two variables are also used on the Subject line and it just sets blank values in there. We have triple checked to make sure that the same variables are used in the Set Fields, Notify Subject and Notify Text and yet the Subject line the variables are NULL. Any clues as to why this is occurring after an upgrade? Our environment: Server OS: HP-UX B.11.31 Database: Oracle 10.2.0.4.0 - 64bi Database Client Libraries: Oracle 11.2.0 Remedy ARS version: 7.6.04 SP4 201209051922 Christopher Pruitt Business Consulting III Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises Services christopher.pru...@hp.commailto:christopher.pru...@hp.com www.hp.comhttp://www.hp.com/ Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Important: This email is intended for the above named only and may be confidential, proprietary, and/or legally privileged. If this email has
Re: ITSM 8.1 SUSE 11. BPPM 9.0 - IBRSD/CMDB Extensions not working
Thanks Patrick, Do you have in mind any other significant issue having a server group with AR Servers mixed with different platforms and OS? I have not tried myself that approach Regards 2013/6/19 patrick zandi remedy...@gmail.com ** if you create another server -- Windows? or Solairs? and put it into your configuration (server group) --- and load the IBRSD there.. it will work.. -- I am sure this is not what you had in mind, but it is a solution.. Cannot think of any other help for ya.. On Wed, Jun 19, 2013 at 2:08 PM, Mauricio M. mau.rem...@gmail.com wrote: ** Hello ARSList Can anyone provice feedback if this can work: Remedy AR System / ITSM 8.1 on SUSE Linux 11 and BMC BPPM 9.0 on Red Hat. BRSD component and CMDB Extensions are not working since IBRSD component is not supported on SUSE 11. Is there anyone with this combination? Does anyone have a workaround? Thank you in advance, -Mauricio _ARSlist: Where the Answers Are and have been for 20 years_ -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Any clue why this is happening?
Are these variables display only? Were they display only in 7.1 Reason I ask is I see a `! at the end of the filter name which means you are wanting to by pass the filter phase and have the filter fire in the first stage when those values are not reset to NULL. Somehow that is probably not happening correctly. Does your log say anything to the effect that its overriding the filter phase? You may want to eliminate that the phase override is working correctly. Cheers Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Wednesday, June 19, 2013 5:51 PM To: arslist@ARSLIST.ORG Subject: Any clue why this is happening? Hello All, We are stumped on an issue and was hoping someone on the list would have an idea why this would be occurring after upgrading from ARS version 7.1 with it works on to 7.6.04 and now it does not. This is regarding Emails being generated in a Filter by Notify contain a Subject line without variable substitution. The message text is working okay. Any ideas? Here are the details: The filter has the following set on it. Set Fields From: Task_Details_Join Set Field If 'Task_Details_Request_ID' = $Request ID$ If No Requests Match: Set Fields to $NULL$ If Multiple Requests Match: Use First Matching Request Field Mapping: Field Name Value TempChar1 $OrderNumber$ TempChar2 $LineTicketNumber$ Notify Notify Text: Order $TempChar1$, ticket number $TempChar2$, the task $Full Task Name$ has been assigned to you as of $TIMESTAMP$. User Name: $Assigned_To_Email_Address$ Priority: 0 Mechanism: Email Subject: Order $TempChar1$ / # $TempChar2$ has a Task that has been assigned to you. Include Fields: None When we check the filter log it shows Checking TASK-GA710-NOTAFY- New_Assignee`! (710) -- Passed -- perform actions 0: Set Fields TempChar1 (6) = ORDER_TIC-0971986 TempChar2 (60001) = 8097764-001 1: Notify Priority: 0 Mechanism: Email To: test...@hp.com mailto:gregg.lil...@hp.com Order ORDER_TIC-0971986, ticket number 8097764-001, the task 1.00.01 Add Line Item has been assigned to you as of 06/19/13 13:34:31. Order / # has a Task that has been assigned to you. So you can see the Text did set the variables: TempChar1 and TempChar2 but the same two variables are also used on the Subject line and it just sets blank values in there. We have triple checked to make sure that the same variables are used in the Set Fields, Notify Subject and Notify Text and yet the Subject line the variables are NULL. Any clues as to why this is occurring after an upgrade? Our environment: Server OS: HP-UX B.11.31 Database: Oracle 10.2.0.4.0 - 64bi Database Client Libraries: Oracle 11.2.0 Remedy ARS version: 7.6.04 SP4 201209051922 Christopher Pruitt Business Consulting III Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises Services christopher.pru...@hp.com www.hp.com http://www.hp.com/ Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.jpg
Re: Any clue why this is happening?
I actually have a similar problem on v7.5. It's on a notification email filter that has been working for several versions and worked fine for at least 1-2 years on v7.5. Then I went into the filter, probably the first change since we went to v7.5, and made an adjustment to the body and since then the Case ID will not show the value in the Subject line, only the $Ticket ID$ field label. I've tried everything I can think of, including recreation, and it continues to do. I'm not touching the other similar filters I have! We're in the process of upgrading to v8.1 so I won't be spending more time on it and I'm curious to see how the new version does it. These are filters that were initially created in v5 10 years ago. Susan On Wed, Jun 19, 2013 at 4:51 PM, Pruitt, Christopher (Bank of America Account) christopher.pru...@hp.com wrote: ** Hello All, We are stumped on an issue and was hoping someone on the list would have an idea why this would be occurring after upgrading from ARS version 7.1 with it works on to 7.6.04 and now it does not. This is regarding Emails being generated in a Filter by Notify contain a Subject line without variable substitution. The message text is working okay. Any ideas? Here are the details: The filter has the following set on it. Set Fields From: Task_Details_Join Set Field If 'Task_Details_Request_ID' = $Request ID$ If No Requests Match: Set Fields to $NULL$ If Multiple Requests Match: Use First Matching Request Field Mapping: Field Name Value TempChar1 $OrderNumber$ TempChar2 $LineTicketNumber$ Notify Notify Text: Order $TempChar1$, ticket number $TempChar2$, the task $Full Task Name$ has been assigned to you as of $TIMESTAMP$. User Name: $Assigned_To_Email_Address$ Priority: 0 Mechanism: Email Subject: Order $TempChar1$ / # $TempChar2$ has a Task that has been assigned to you. Include Fields: None When we check the filter log it shows Checking TASK-GA710-NOTAFY- New_Assignee`! (710) -- Passed -- perform actions 0: Set Fields TempChar1 (6) = ORDER_TIC-0971986 TempChar2 (60001) = 8097764-001 1: Notify Priority: 0 Mechanism: Email To: *tester1**@hp.com*gregg.lil...@hp.com Order ORDER_TIC-0971986, ticket number 8097764-001, the task 1.00.01 Add Line Item has been assigned to you as of 06/19/13 13:34:31. Order / # has a Task that has been assigned to you. So you can see the Text did set the variables: TempChar1 and TempChar2 but the same two variables are also used on the Subject line and it just sets blank values in there. We have triple checked to make sure that the same variables are used in the Set Fields, Notify Subject and Notify Text and yet the Subject line the variables are NULL. Any clues as to why this is occurring after an upgrade? Our environment: Server OS: HP-UX B.11.31 Database: Oracle 10.2.0.4.0 - 64bi Database Client Libraries: Oracle 11.2.0 Remedy ARS version: 7.6.04 SP4 201209051922 *Christopher Pruitt* Business Consulting III Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 *HP Enterprises Services **christopher.pru...@hp.com **www.hp.com* http://www.hp.com/ *Confidentiality Notice:* This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Picture (Device Independent Bitmap) 1.jpg
Re: ITSM 8.1 SUSE 11. BPPM 9.0 - IBRSD/CMDB Extensions not working
Each server is os agnostic and place nice together. They point to the Same db... No problem that I know of. Sent from my iPhone On Jun 19, 2013, at 19:17, Mauricio M. mau.rem...@gmail.com wrote: ** Thanks Patrick, Do you have in mind any other significant issue having a server group with AR Servers mixed with different platforms and OS? I have not tried myself that approach Regards 2013/6/19 patrick zandi remedy...@gmail.com ** if you create another server -- Windows? or Solairs? and put it into your configuration (server group) --- and load the IBRSD there.. it will work.. -- I am sure this is not what you had in mind, but it is a solution.. Cannot think of any other help for ya.. On Wed, Jun 19, 2013 at 2:08 PM, Mauricio M. mau.rem...@gmail.com wrote: ** Hello ARSList Can anyone provice feedback if this can work: Remedy AR System / ITSM 8.1 on SUSE Linux 11 and BMC BPPM 9.0 on Red Hat. BRSD component and CMDB Extensions are not working since IBRSD component is not supported on SUSE 11. Is there anyone with this combination? Does anyone have a workaround? Thank you in advance, -Mauricio _ARSlist: Where the Answers Are and have been for 20 years_ -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
