Re: How to configure SRM multilevel approval based on user's answer.

[Vitthal Kolhe]

Hi,
It worked.
No need to create a new approval rule for this. if you put the approvers login 
into the hidden field z1d approver and then you create a chain that has ad hoc 
as the process, the ad hoc process will send the signature to the person in 
that field. You set the approval on the SRD to custom and create a chain with 
ad hoc followed by level. 

 
Date: Fri, 28 Jun 2013 13:57:30 +0800
From: ashish.gt...@gmail.com
Subject: Re: How to configure SRM multilevel approval based on user's answer.
To: arslist@ARSLIST.ORG

**
No need to create new process.

Use SRM Requests - Level process 

Create a rule there and then 

create a chain approval.
Go to Application Admin console 

Custom 

Service request management 

Approval

Chain approval 

Thanks,

Ashish 
On 28 Jun 2013 13:01, "Vitthal Kolhe"  wrote:

**



Thanks Ashish,
I created a SRD with approval type as "Custom". Now I am going to create 
Approval rules for this.
But I haven't created approval rules till yet. So should I create new Approval 
process(AP:Administration) and then 

create rules for this process.
 
Date: Thu, 27 Jun 2013 22:23:18 +0800
From: ashish.gt...@gmail.com
Subject: Re: How to configure SRM multilevel approval based on user's answer.

To: arslist@ARSLIST.ORG

**
 Hi Vitthal ,
For this case you can use custom approval.

Below are the steps : 
1. Select approval type as custom in SRD.

2. Create a approval rule to fulfill the 1st level approval.

3. Create entry in approval mapping form for 2nd level approval.
Thanks,

Ashish
On 27 Jun 2013 20:49, "Vitthal Kolhe"  wrote:


**



Hi,
One of our client wants to generate multilevel approval for service request 
based on user's answer to a question.
IN STAGE I we are capturing the approvers(like senior authority) full name in a 
field from user. After that we  use its name to get the User ID of approver.


 And then we map its user ID to the "SR field 10". I want  a request should go 
to the approver(like senior authority in this case) for sanction.
IN STAGE II once it has approved by the senior authority then one more approval 
request should go to support group for sanction. 


Can some one please give an optimal solution.
Thank you.
  
_ARSlist: "Where the Answers Are" and have been for 20 years_

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CMBD Class Information

[Hennigan, Sandra]

Windows 2008 r2
Oracle 11g
ARS 8.1
ITSM 8.1
Test Environment

I attempted to add a field to Class Name,  BMC_BaseElement, Namespace, 
BMC.Core, via CMBD Class Manager. I have successfully added two other fields 
without issue. This time, instead of the field getting added, the Status is 
"Change Pending". It has been over 72 hours since I attempted to add the field.

I goggled CMDB Status is Change Pending and found several; many questions, 
fewer responses. One of the responses I found was this:

How to debug CMDB 7.5 Change Pending Issues
OVERVIEW: CLASS Manager Activity. If a particular activity stays in Change 
Pending state for a long time you can investigate the root cause by following 
the steps mentioned in the document.
To resolve this problem you need to validate CMDB metadata problems. We need to 
check some of the forms which may have pending entries for classes, attributes 
for which class manager do not show pending entries.
LOGIN with Administrator previlege:
This is a brief descriptions of the points to check:
- WUT: Login as Demo and check the CMDB metadata. Check each record is active, 
unique and it's correct.
STEPS:
The forms to check and fix are:
Step1: Class (OBJSTR:Class) -> Check there is NOT pending entries (No entries 
where 'System Status*' != "Active" )
Fix: If there are not active entries, you need to backup those entries on arx 
format and delete them.
1.a Check Class (OBJSTR:Class) again where 'Pending ID' != "0" OR 'OSStatus' != 
"Active"
Fix: If there are entries with Pending ID != 0, you have to investigate this 
problem carefully.
Step 2: Attribute Definitions (OBJSTR:AttributeDefinition) -> Check there is 
NOT pending entries (No entries where 'Record Status' != "Active")
Fix: If there are not active entries, you need to backup those entries on arx 
format and delete them.
**
Step 3: OBJSTR:Index (OBJSTR:Index) -> Check there is NOT pending entries (No 
entries where 'Record Status' != "Active")
Fix: If there are NOT active entries, you need to backup those entries on arx 
format and delete them.
Step 4: OBJSTR:IndexAttrib (OBJSTR:IndexAttrib) -> Check there is NOT pending 
entries (No entries where 'Record Status' != "Active")
Fix: If there are not active entries, you need to backup those entries on arx 
format and delete them.
***
Step 5: OBJSTR:Pending -> Check there are not errors here.
Fix: If there are errors, please read them and fix the problem. Otherwise, you 
need to backup those entries on arx format and delete them.
Step 6: Application Pending -> Check there are not entries waiting processing 
here.
Fix: Wait until all the entries are deleted. If they are not deleted, to fix 
the problem, you need to backup those entries on arx format and delete them 
manually.
Thanks & Regards
Vishal V. Dhainje
Sr. Consultant Remedy Practice
This item is dated May 24, 2010 - anyone used it recently? Is it current for 
8.1? Assistance is appreciated.

Thank you,

Sandra Hennigan
Remedy Developer


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JOB! - Sr. Systems Admin - Remedy 7.6.x

[Rhonda Zacharias]

**
Hello Again,
The Client has expanded their headcount and now there are multiple open positions with 2 that require a Federal Security Clearance.  Candidates must have 7+ years experience of key integrated products and components of the BMC Remedy IT Service Management Suite.  Please supply your pay rate requirements for serious consideration.  Please call my cell if are interested or know someone who may be a great fit and I will follow-up with him/her.  Referral bonus too.

Thank You,

Rhonda Zacharias 
EverFind - "We Find the Right Person Every Time"
281.798.5021   mobile 
rzachar...@everfindpeople.com  
http://www.EverFindPeople.com
_ARSlist: "Where the Answers Are" and have been for 20 years_

Re: JOB! - Sr. Systems Admin - Remedy 7.6.x

[Longwing, Lj]

Rhonda,
I'm not currently on the market, but I'll give you a heads up.

When I see a post for a job opening that is all a single line that has
absolutely NO formatting at all, I read that posting as someone that is
shotgunning a requirement with little to no concern regarding anything.  It
doesn't speak well (to me at least) regarding you, or your firm, or the
position in general.  I typically just delete these without an additional
look.


On Mon, Jul 1, 2013 at 8:22 AM, Rhonda Zacharias <
rzachar...@everfindpeople.com> wrote:

> ** Hello Again, The Client has expanded their headcount and now there are
> multiple open positions with 2 that require a Federal Security Clearance.
> Candidates must have 7+ years experience of key integrated products and
> components of the BMC Remedy IT Service Management Suite. Please supply
> your pay rate requirements for serious consideration. Please call my cell
> if are interested or know someone who may be a great fit and I will
> follow-up with him/her. Referral bonus too. Thank You, Rhonda Zacharias
> EverFind - "We Find the Right Person Every Time" 281.798.5021 mobile
> rzachar...@everfindpeople.com http://www.EverFindPeople.com _ARSlist:
> "Where the Answers Are" and have been for 20 years_

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Re: JOB! - Sr. Systems Admin - Remedy 7.6.x

[Rhonda Zacharias [EverFind]]

Hello Lj,
My apologies.  When I created the post, the first time (last Monday) it was in 
text and it looked fine but then I saw when it was delivered it was not.  So 
this time, I used HTML and it looked fine but again when it was delivered, the 
formatting was gone so I'm not sure what to do but to test it more thoroughly.

Thank you for taking the time to advise me of your thoughts.  It is most 
appreciated.

Regards,
Rhonda Zacharias

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Monday, July 01, 2013 9:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: JOB! - Sr. Systems Admin - Remedy 7.6.x

**
Rhonda,
I'm not currently on the market, but I'll give you a heads up.

When I see a post for a job opening that is all a single line that has 
absolutely NO formatting at all, I read that posting as someone that is 
shotgunning a requirement with little to no concern regarding anything.  It 
doesn't speak well (to me at least) regarding you, or your firm, or the 
position in general.  I typically just delete these without an additional look.

On Mon, Jul 1, 2013 at 8:22 AM, Rhonda Zacharias 
mailto:rzachar...@everfindpeople.com>> wrote:
** Hello Again, The Client has expanded their headcount and now there are 
multiple open positions with 2 that require a Federal Security Clearance. 
Candidates must have 7+ years experience of key integrated products and 
components of the BMC Remedy IT Service Management Suite. Please supply your 
pay rate requirements for serious consideration. Please call my cell if are 
interested or know someone who may be a great fit and I will follow-up with 
him/her. Referral bonus too. Thank You, Rhonda Zacharias EverFind - "We Find 
the Right Person Every Time" 281.798.5021 mobile 
rzachar...@everfindpeople.com 
http://www.EverFindPeople.com _ARSlist: "Where the Answers Are" and have been 
for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: CMBD Class Information

[Pabitra Subudhi]

Hi we can avoid the Change Pending issue with the help of cmdb driver. Just
need to run the driver with proper steps being followed. The setps are:-

1. go to the Atrium core installed directory.
2. set path like export LD_LIBRARY_PATH=:$$
3. export $LD_LIBRARY_PATH.
4. run:- ./cmdbdriver
5. run:- init Just to initialize the utility
6.Run:- log and provide preper AR login information
7.Run:- ssp and provide the TCP and RPC port if any in use.
8.Run sync
9. It will ask for some Pending ID:- take it from OBJSTR:Class form by
searching for Pending System status and copy the Pending ID and paste it in
this command.
10.Wait for some time for sync. once completed (we will again get back to
command mode fro halt screen)you can refresh the  OBJSTR:Class, and see the
nerty should be removed. Verify from Class manager console itself and go
for the fields in respective classes.

Pls. Let me know if this would help you.

Thanks much!
Pabitra
Sr. Remedy Consultant.


On Mon, Jul 1, 2013 at 7:49 PM, Hennigan, Sandra
wrote:

> **
>
> Windows 2008 r2
>
> Oracle 11g
>
> ARS 8.1
>
> ITSM 8.1
>
> Test Environment
>
> ** **
>
> I attempted to add a field to Class Name,  BMC_BaseElement, Namespace,
> BMC.Core, via CMBD Class Manager. I have successfully added two other
> fields without issue. This time, instead of the field getting added, the
> Status is “Change Pending”. It has been over 72 hours since I attempted to
> add the field.
>
> ** **
>
> I goggled CMDB Status is Change Pending and found several; many questions,
> fewer responses. One of the responses I found was this:
>
> ** **
>
> *How to debug CMDB 7.5 Change Pending Issues*
>
> *OVERVIEW**: CLASS Manager Activity. If a particular activity stays in
> Change Pending state for a long time you can investigate the root cause by
> following the steps mentioned in the document.*
>
> To resolve this problem you need to validate CMDB *metadata* problems. We
> need to check some of the forms which may have pending entries for classes,
> attributes for which class manager do not show pending entries.
>
> *LOGIN with Administrator previlege**: *
>
> This is a brief descriptions of the points to check:
>
> - WUT: Login as Demo and check the CMDB metadata. Check each record is
> active, unique and it's correct.
>
> *STEPS**:*
>
> The forms to check and fix are:
>
> *Step1*: Class (OBJSTR:Class) -> Check there is NOT pending entries (No
> entries where 'System Status*' != "Active" )
>
> *Fix:* If there are not active entries, you need to backup those entries
> on arx format and delete them.
>
> 1.a Check Class (OBJSTR:Class) again where 'Pending ID' != "0" OR
> 'OSStatus' != "Active"
>
> *Fix:* If there are entries with Pending ID != 0, you have to investigate
> this problem carefully.
>
> *Step 2:* Attribute Definitions (OBJSTR:AttributeDefinition) -> Check
> there is NOT pending entries (No entries where 'Record Status' != "Active")
> 
>
> *Fix:* If there are not active entries, you need to backup those entries
> on arx format and delete them.
>
> **
>
> *Step 3:* OBJSTR:Index (OBJSTR:Index) -> Check there is NOT pending
> entries (No entries where 'Record Status' != "Active")
>
> *Fix:* If there are NOT active entries, you need to backup those entries
> on arx format and delete them.
>
> *Step 4:* OBJSTR:IndexAttrib (OBJSTR:IndexAttrib) -> Check there is NOT
> pending entries (No entries where 'Record Status' != "Active")
>
> *Fix:* If there are not active entries, you need to backup those entries
> on arx format and delete them.
>
> ***
>
> *Step 5:* OBJSTR:Pending -> Check there are not errors here.
>
> *Fix:* If there are errors, please read them and fix the problem.
> Otherwise, you need to backup those entries on arx format and delete them.
> 
>
> *Step 6:* Application Pending -> Check there are not entries waiting
> processing here.
>
> *Fix:* Wait until all the entries are deleted. If they are not deleted,
> to fix the problem, you need to backup those entries on arx format and
> delete them manually.
>
> Thanks & Regards
>
> Vishal V. Dhainje
>
> Sr. Consultant Remedy Practice
>
> 
>
> This item is dated May 24, 2010 – anyone used it recently? Is it current
> for 8.1? Assistance is appreciated.
>
> ** **
>
> Thank you,
>
> ** **
>
> Sandra Hennigan
>
> Remedy Developer
>
> ** **
>  _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 

Best Regards,

*Pabitra Subudhi*
*Email: - rohitkumarthedevi...@gmail.com*

*Phone: +91 959 054 9946*

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Re: JOB! - Sr. Systems Admin - Remedy 7.6.x

[Longwing, Lj]

Ironically,
Your response came across just fine with enters where I would expect them
to bemaybe just plain text, but with enters where they would be
appropriated :)


On Mon, Jul 1, 2013 at 8:39 AM, Rhonda Zacharias [EverFind] <
rzachar...@everfindpeople.com> wrote:

> **
>
> Hello Lj,
>
> My apologies.  When I created the post, the first time (last Monday) it
> was in text and it looked fine but then I saw when it was delivered it was
> not.  So this time, I used HTML and it looked fine but again when it was
> delivered, the formatting was gone so I’m not sure what to do but to test
> it more thoroughly.  
>
> ** **
>
> Thank you for taking the time to advise me of your thoughts.  It is most
> appreciated.
>
> ** **
>
> Regards,
>
> Rhonda Zacharias
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj
> *Sent:* Monday, July 01, 2013 9:30 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: JOB! - Sr. Systems Admin - Remedy 7.6.x
>
> ** **
>
> ** 
>
> Rhonda,
>
> I'm not currently on the market, but I'll give you a heads up.
>
> ** **
>
> When I see a post for a job opening that is all a single line that has
> absolutely NO formatting at all, I read that posting as someone that is
> shotgunning a requirement with little to no concern regarding anything.  It
> doesn't speak well (to me at least) regarding you, or your firm, or the
> position in general.  I typically just delete these without an additional
> look.
>
> ** **
>
> On Mon, Jul 1, 2013 at 8:22 AM, Rhonda Zacharias <
> rzachar...@everfindpeople.com> wrote:
>
> ** Hello Again, The Client has expanded their headcount and now there are
> multiple open positions with 2 that require a Federal Security Clearance.
> Candidates must have 7+ years experience of key integrated products and
> components of the BMC Remedy IT Service Management Suite. Please supply
> your pay rate requirements for serious consideration. Please call my cell
> if are interested or know someone who may be a great fit and I will
> follow-up with him/her. Referral bonus too. Thank You, Rhonda Zacharias
> EverFind - "We Find the Right Person Every Time" 281.798.5021 mobile
> rzachar...@everfindpeople.com http://www.EverFindPeople.com _ARSlist:
> "Where the Answers Are" and have been for 20 years_ 
>
> ** **
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Linked Server Puzzle

[Warren R. Baltimore II]

First off.

ARS 7.6.04 patch 1
Windows Server 2008 R2 Standard
ITSM 7.6.04

MS SQL 2008 R2
Windwos Server 2008 R2 Standard

Linking to an Oracle 10g db

I am attempting to create a view form of the legacy server at my current
project.  It's a NON unicode database.  My current db is Unicode.

I've installed Oracle Client on the production db server.

I've tried 2 methods to connect

1.  I created an ODBC connection to the Oracle server.  I get a successfful
connection.  I then access the current SQL server and create a linked
server using the ODBC connection I had created.  All tables show up,
however when I attempt to select a table, I get an error that the table
(any of them) contains no columns or the current user does not have
permissions on that object.  This is strange as I am using the db owners
login to access the data.

Additionally, if I go ahead and attempt to create the view form at this
point, Remedy will pull back all of the fields on the form, but if I try to
save the form, I receive the ARError message 552:  "The SQL database
operation failed. : Invalid object name "\[2 task name]\[table name].  (SQL
Server 208)

2.  Instead of using the ODBC drivers, I instead tried to create the Linked
Server using the "Oracle Provider for OLE DB" provider.  I set it up with
the Product name of "Oracle" and the Data Source name is the appropriate 2
task name listed in the TNSNAMES.ORA file that I loaded on the server when
I installed the Oracle Client.  I am using the Oracle user that owns the db
to connect.  When I attempt to create it, I get the error "The Linked
server has been created but failed a connection test.  Do you want to keep
the linked server."  Additionally, it tells me that "An exception occurred
while executing a Transact-SQL statement or batch.
(Microsoft.SqlServer.ConnectionInfo)" and "Cannot create an instance of OLE
DB Provider "OraOLEDB.Oracle for linked server "[2 task name]".  (Microsoft
SQL Server, Error:  7302).  Additionally, in the SQL Server log, I am
seeing the error "The OLD DB initialization service failed to load.
Reinstall Microsoft Data Access Components.  If the problem persists,
contact product support for the OLEDB provider."

I was going through the kbase and google, and I came across references to
making sure that Named Pipes and TCP are enabled (they are) and that the db
user (ARAdmin) has local admin privelages on the db server (it does).

I'm more than a bit stumped.  I don't currently have a lot of DBa support,
so I'm hoping someone in ARSlist land may have run into this and knows what
direction to point me.

Thanks much in advance!

-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Modify All Disabled on all CI Types

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Is there a reason why the modify all Action field is disabled out of the
box for the join forms like AST:Equipment, AST:ComputerSystem etc?

 

The Manage Bulk Update link only allows you to update the location (sans
the room and floor for some reason) and  relate the CI's to people.

 

Just wondering

 

Lisa Kemes

Remedy Consultant

Dev Technology Group

DLA Office: (717) 770-6437

Cell Phone: (717) 602-6430

lisa.ke...@devtechnology.com

 

 


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Re: Modify All Disabled on all CI Types

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Whoops!  ARS/ITAM 7.6.04 sp2

-Original Message-
From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS 
Sent: Monday, July 01, 2013 2:28 PM
To: arslist@ARSLIST.ORG
Subject: Modify All Disabled on all CI Types

Is there a reason why the modify all Action field is disabled out of the
box for the join forms like AST:Equipment, AST:ComputerSystem etc?

 

The Manage Bulk Update link only allows you to update the location (sans
the room and floor for some reason) and  relate the CI's to people.

 

Just wondering

 

Lisa Kemes

Remedy Consultant

Dev Technology Group

DLA Office: (717) 770-6437

Cell Phone: (717) 602-6430

lisa.ke...@devtechnology.com

 

 

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Re: CMBD Class Information

[Boyd, Rebecca]

Sandra,

I have used the steps you listed in our 7.5 environment - going through all
the forms, deleting entries, & it worked.

To avoid this happening in the first place I found it helps to restart
Remedy before extending the CMBD. It also helps to make sure everything was
entered absolutely correctly. Not that I've ever entered anything
incorrectly; I've just heard about it.

HTH,

Rebecca


On Mon, Jul 1, 2013 at 10:32 AM, Pabitra Subudhi <
rohitkumarthedevi...@gmail.com> wrote:

> **
> Hi we can avoid the Change Pending issue with the help of cmdb driver.
> Just need to run the driver with proper steps being followed. The setps
> are:-
>
> 1. go to the Atrium core installed directory.
> 2. set path like export LD_LIBRARY_PATH=:$$
> 3. export $LD_LIBRARY_PATH.
> 4. run:- ./cmdbdriver
> 5. run:- init Just to initialize the utility
> 6.Run:- log and provide preper AR login information
> 7.Run:- ssp and provide the TCP and RPC port if any in use.
> 8.Run sync
> 9. It will ask for some Pending ID:- take it from OBJSTR:Class form by
> searching for Pending System status and copy the Pending ID and paste it in
> this command.
> 10.Wait for some time for sync. once completed (we will again get back to
> command mode fro halt screen)you can refresh the  OBJSTR:Class, and see the
> nerty should be removed. Verify from Class manager console itself and go
> for the fields in respective classes.
>
> Pls. Let me know if this would help you.
>
> Thanks much!
> Pabitra
> Sr. Remedy Consultant.
>
>
> On Mon, Jul 1, 2013 at 7:49 PM, Hennigan, Sandra <
> sandra.henni...@usdoj.gov> wrote:
>
>> **
>>
>> Windows 2008 r2
>>
>> Oracle 11g
>>
>> ARS 8.1
>>
>> ITSM 8.1
>>
>> Test Environment
>>
>> ** **
>>
>> I attempted to add a field to Class Name,  BMC_BaseElement, Namespace,
>> BMC.Core, via CMBD Class Manager. I have successfully added two other
>> fields without issue. This time, instead of the field getting added, the
>> Status is “Change Pending”. It has been over 72 hours since I attempted to
>> add the field.
>>
>> ** **
>>
>> I goggled CMDB Status is Change Pending and found several; many
>> questions, fewer responses. One of the responses I found was this:
>>
>> ** **
>>
>> *How to debug CMDB 7.5 Change Pending Issues*
>>
>> *OVERVIEW**: CLASS Manager Activity. If a particular activity stays in
>> Change Pending state for a long time you can investigate the root cause by
>> following the steps mentioned in the document.*
>>
>> To resolve this problem you need to validate CMDB *metadata* problems.
>> We need to check some of the forms which may have pending entries for
>> classes, attributes for which class manager do not show pending entries.*
>> ***
>>
>> *LOGIN with Administrator previlege**: *
>>
>> This is a brief descriptions of the points to check:
>>
>> - WUT: Login as Demo and check the CMDB metadata. Check each record is
>> active, unique and it's correct.
>>
>> *STEPS**:*
>>
>> The forms to check and fix are:
>>
>> *Step1*: Class (OBJSTR:Class) -> Check there is NOT pending entries (No
>> entries where 'System Status*' != "Active" )
>>
>> *Fix:* If there are not active entries, you need to backup those entries
>> on arx format and delete them.
>>
>> 1.a Check Class (OBJSTR:Class) again where 'Pending ID' != "0" OR
>> 'OSStatus' != "Active"
>>
>> *Fix:* If there are entries with Pending ID != 0, you have to
>> investigate this problem carefully.
>>
>> *Step 2:* Attribute Definitions (OBJSTR:AttributeDefinition) -> Check
>> there is NOT pending entries (No entries where 'Record Status' != "Active")
>> 
>>
>> *Fix:* If there are not active entries, you need to backup those entries
>> on arx format and delete them.
>>
>> **
>>
>> *Step 3:* OBJSTR:Index (OBJSTR:Index) -> Check there is NOT pending
>> entries (No entries where 'Record Status' != "Active")
>>
>> *Fix:* If there are NOT active entries, you need to backup those entries
>> on arx format and delete them.
>>
>> *Step 4:* OBJSTR:IndexAttrib (OBJSTR:IndexAttrib) -> Check there is NOT
>> pending entries (No entries where 'Record Status' != "Active")
>>
>> *Fix:* If there are not active entries, you need to backup those entries
>> on arx format and delete them.
>>
>> ***
>>
>> *Step 5:* OBJSTR:Pending -> Check there are not errors here.
>>
>> *Fix:* If there are errors, please read them and fix the problem.
>> Otherwise, you need to backup those entries on arx format and delete them.
>> 
>>
>> *Step 6:* Application Pending -> Check there are not entries waiting
>> processing here.
>>
>> *Fix:* Wait until all the entries are deleted. If they are not deleted,
>> to fix the problem, you need to backup those entries on arx format and
>> delete them manually.
>>
>> Thanks & Regards
>>
>> Vishal V. Dhainje
>>
>> Sr. Consultant Remedy Practice
>>
>> 
>>
>> This item is dated May 24, 2010 – anyone used it recently? Is it current

Re: CMBD Class Information

[Hennigan, Sandra]

Pabitra,

To me, the directions seem a bit abbreviated. Doe BMC have a more robust set of 
directions that I can follow?

Thank you,

Sandra Hennigan
Remedy Developer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pabitra Subudhi
Sent: Monday, July 01, 2013 10:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: CMBD Class Information

**
Hi we can avoid the Change Pending issue with the help of cmdb driver. Just 
need to run the driver with proper steps being followed. The setps are:-
1. go to the Atrium core installed directory.
2. set path like export LD_LIBRARY_PATH=:$$
3. export $LD_LIBRARY_PATH.
4. run:- ./cmdbdriver
5. run:- init Just to initialize the utility
6.Run:- log and provide preper AR login information
7.Run:- ssp and provide the TCP and RPC port if any in use.
8.Run sync
9. It will ask for some Pending ID:- take it from OBJSTR:Class form by 
searching for Pending System status and copy the Pending ID and paste it in 
this command.
10.Wait for some time for sync. once completed (we will again get back to 
command mode fro halt screen)you can refresh the  OBJSTR:Class, and see the 
nerty should be removed. Verify from Class manager console itself and go for 
the fields in respective classes.
Pls. Let me know if this would help you.
Thanks much!
Pabitra
Sr. Remedy Consultant.

On Mon, Jul 1, 2013 at 7:49 PM, Hennigan, Sandra 
mailto:sandra.henni...@usdoj.gov>> wrote:
**
Windows 2008 r2
Oracle 11g
ARS 8.1
ITSM 8.1
Test Environment

I attempted to add a field to Class Name,  BMC_BaseElement, Namespace, 
BMC.Core, via CMBD Class Manager. I have successfully added two other fields 
without issue. This time, instead of the field getting added, the Status is 
"Change Pending". It has been over 72 hours since I attempted to add the field.

I goggled CMDB Status is Change Pending and found several; many questions, 
fewer responses. One of the responses I found was this:

How to debug CMDB 7.5 Change Pending Issues
OVERVIEW: CLASS Manager Activity. If a particular activity stays in Change 
Pending state for a long time you can investigate the root cause by following 
the steps mentioned in the document.
To resolve this problem you need to validate CMDB metadata problems. We need to 
check some of the forms which may have pending entries for classes, attributes 
for which class manager do not show pending entries.
LOGIN with Administrator previlege:
This is a brief descriptions of the points to check:
- WUT: Login as Demo and check the CMDB metadata. Check each record is active, 
unique and it's correct.
STEPS:
The forms to check and fix are:
Step1: Class (OBJSTR:Class) -> Check there is NOT pending entries (No entries 
where 'System Status*' != "Active" )
Fix: If there are not active entries, you need to backup those entries on arx 
format and delete them.
1.a Check Class (OBJSTR:Class) again where 'Pending ID' != "0" OR 'OSStatus' != 
"Active"
Fix: If there are entries with Pending ID != 0, you have to investigate this 
problem carefully.
Step 2: Attribute Definitions (OBJSTR:AttributeDefinition) -> Check there is 
NOT pending entries (No entries where 'Record Status' != "Active")
Fix: If there are not active entries, you need to backup those entries on arx 
format and delete them.
**
Step 3: OBJSTR:Index (OBJSTR:Index) -> Check there is NOT pending entries (No 
entries where 'Record Status' != "Active")
Fix: If there are NOT active entries, you need to backup those entries on arx 
format and delete them.
Step 4: OBJSTR:IndexAttrib (OBJSTR:IndexAttrib) -> Check there is NOT pending 
entries (No entries where 'Record Status' != "Active")
Fix: If there are not active entries, you need to backup those entries on arx 
format and delete them.
***
Step 5: OBJSTR:Pending -> Check there are not errors here.
Fix: If there are errors, please read them and fix the problem. Otherwise, you 
need to backup those entries on arx format and delete them.
Step 6: Application Pending -> Check there are not entries waiting processing 
here.
Fix: Wait until all the entries are deleted. If they are not deleted, to fix 
the problem, you need to backup those entries on arx format and delete them 
manually.
Thanks & Regards
Vishal V. Dhainje
Sr. Consultant Remedy Practice
This item is dated May 24, 2010 - anyone used it recently? Is it current for 
8.1? Assistance is appreciated.

Thank you,

Sandra Hennigan
Remedy Developer

_ARSlist: "Where the Answers Are" and have been for 20 years_



--

Best Regards,

Pabitra Subudhi
Email: - rohitkumarthedevi...@gmail.com

Phone: +91 959 054 9946
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: CMBD Class Information

[Hennigan, Sandra]

Thank you, Rebecca. I think the failue to write is likely due to the lack of 
resources in my Test.

Sandra Hennigan
Remedy Developer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Boyd, Rebecca
Sent: Monday, July 01, 2013 2:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: CMBD Class Information

**
Sandra,

I have used the steps you listed in our 7.5 environment - going through all the 
forms, deleting entries, & it worked.

To avoid this happening in the first place I found it helps to restart Remedy 
before extending the CMBD. It also helps to make sure everything was entered 
absolutely correctly. Not that I've ever entered anything incorrectly; I've 
just heard about it.

HTH,

Rebecca

On Mon, Jul 1, 2013 at 10:32 AM, Pabitra Subudhi 
mailto:rohitkumarthedevi...@gmail.com>> wrote:
**
Hi we can avoid the Change Pending issue with the help of cmdb driver. Just 
need to run the driver with proper steps being followed. The setps are:-
1. go to the Atrium core installed directory.
2. set path like export LD_LIBRARY_PATH=:$$
3. export $LD_LIBRARY_PATH.
4. run:- ./cmdbdriver
5. run:- init Just to initialize the utility
6.Run:- log and provide preper AR login information
7.Run:- ssp and provide the TCP and RPC port if any in use.
8.Run sync
9. It will ask for some Pending ID:- take it from OBJSTR:Class form by 
searching for Pending System status and copy the Pending ID and paste it in 
this command.
10.Wait for some time for sync. once completed (we will again get back to 
command mode fro halt screen)you can refresh the  OBJSTR:Class, and see the 
nerty should be removed. Verify from Class manager console itself and go for 
the fields in respective classes.
Pls. Let me know if this would help you.
Thanks much!
Pabitra
Sr. Remedy Consultant.

On Mon, Jul 1, 2013 at 7:49 PM, Hennigan, Sandra 
mailto:sandra.henni...@usdoj.gov>> wrote:
**
Windows 2008 r2
Oracle 11g
ARS 8.1
ITSM 8.1
Test Environment

I attempted to add a field to Class Name,  BMC_BaseElement, Namespace, 
BMC.Core, via CMBD Class Manager. I have successfully added two other fields 
without issue. This time, instead of the field getting added, the Status is 
"Change Pending". It has been over 72 hours since I attempted to add the field.

I goggled CMDB Status is Change Pending and found several; many questions, 
fewer responses. One of the responses I found was this:

How to debug CMDB 7.5 Change Pending Issues
OVERVIEW: CLASS Manager Activity. If a particular activity stays in Change 
Pending state for a long time you can investigate the root cause by following 
the steps mentioned in the document.
To resolve this problem you need to validate CMDB metadata problems. We need to 
check some of the forms which may have pending entries for classes, attributes 
for which class manager do not show pending entries.
LOGIN with Administrator previlege:
This is a brief descriptions of the points to check:
- WUT: Login as Demo and check the CMDB metadata. Check each record is active, 
unique and it's correct.
STEPS:
The forms to check and fix are:
Step1: Class (OBJSTR:Class) -> Check there is NOT pending entries (No entries 
where 'System Status*' != "Active" )
Fix: If there are not active entries, you need to backup those entries on arx 
format and delete them.
1.a Check Class (OBJSTR:Class) again where 'Pending ID' != "0" OR 'OSStatus' != 
"Active"
Fix: If there are entries with Pending ID != 0, you have to investigate this 
problem carefully.
Step 2: Attribute Definitions (OBJSTR:AttributeDefinition) -> Check there is 
NOT pending entries (No entries where 'Record Status' != "Active")
Fix: If there are not active entries, you need to backup those entries on arx 
format and delete them.
**
Step 3: OBJSTR:Index (OBJSTR:Index) -> Check there is NOT pending entries (No 
entries where 'Record Status' != "Active")
Fix: If there are NOT active entries, you need to backup those entries on arx 
format and delete them.
Step 4: OBJSTR:IndexAttrib (OBJSTR:IndexAttrib) -> Check there is NOT pending 
entries (No entries where 'Record Status' != "Active")
Fix: If there are not active entries, you need to backup those entries on arx 
format and delete them.
***
Step 5: OBJSTR:Pending -> Check there are not errors here.
Fix: If there are errors, please read them and fix the problem. Otherwise, you 
need to backup those entries on arx format and delete them.
Step 6: Application Pending -> Check there are not entries waiting processing 
here.
Fix: Wait until all the entries are deleted. If they are not deleted, to fix 
the problem, you need to backup those entries on arx format and delete them 
manually.
Thanks & Regards
Vishal V. Dhainje
Sr. Consultant Remedy Practice
This item is dated May 24, 2010 - anyone used it recently? Is it current for 
8.1? Assistance is appreciated.

Thank you,

Sandra Hennigan
Remedy Developer

_ARSlist: "Where the Answers Are" and have been for 20 years_



--

Best Regards,

Pabitra Subudhi
Email: 

Result list show in web view

[clemence]

currently when a user performs a search in AR Client, the result list is 
shown at the top with details at the bottom. However, when the user perform 
the same search via mid tier, the results are shown in results list table. 
Is there a way to have the mid tier same view (result list at top, details 
at the bottom) as client ?

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Re: Result list show in web view

[Longwing, Lj]

Yea, don't have that field on the form :)

On Monday, July 1, 2013, clemence  wrote:
> ** currently when a user performs a search in AR Client, the result list
is shown at the top with details at the bottom. However, when the user
perform the same search via mid tier, the results are shown in results list
table. Is there a way to have the mid tier same view (result list at top,
details at the bottom) as client ? _ARSlist: "Where the Answers Are" and
have been for 20 years_

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Re: How to get a table in a form to be populated with data on form load

[itsm.support]

Hi,

 

You can achieve this by following two ways.


1. Use 'Change Field' Action in Active Link on  Window Load , select 'table
name' and 'Check Refresh Tree/Table' option.

2. In Active Link on Window load option, Use run Process
'PERFORM-ACTION-TABLE-REFRESH' followed by 'table field ID'

 

HTH

 

--

Regards,

Nilesh

 

Vyom Labs Pvt. Ltd.

BSM Solutions & Services || ITIL Consulting & Training

Email:
 [hidden email]  || Web Site:
 www.vyomlabs.com Follow Vyom Labs
 http://twitter.com/#!/vyomlabs ||

http://www.linkedin.com/company/vyom-labs

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Angus Comber
Sent: Monday, July 01, 2013 2:41 AM
To: arslist@ARSLIST.ORG
Subject: How to get a table in a form to be populated with data on form load

 

** 

Hi

 

I have a Table on a Form and I have set the columns to be fields in another
form - a contacts form with eg name, age, address, etc.

 

When the form is loaded it does not display any of the records.  But if I
click on one of the column headers it then displays the daya in the table.

 

I tried an active link run process - PERFORM-ACTION-TABLE_REFRESH, execute
on Window loaded.

 

I tried an active link with a set fields, field the table Value Default,
execute on Window loaded.

 

But neither of those work.

 

What should I be doing to display the data in the table on window loaded?

 

Angus

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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