Re: Advanced Searches in ITSM Incident (UNCLASSIFIED)

[Vyom Labs Support]

Hi,

 

that was a typo it should be ('Status*-History.In Progress.TIME' - 'Submit
Date')  <= (12*60*60) AND ('Status*-History.Resolved.TIME' - 'Submit Date')
<=(48*60*60)  
J

--

Regards,

Jittu Chacko

 

Vyom Labs Pvt. Ltd.

BSM Solutions & Services || ITIL Consulting & Training

Email: [hidden email]
   || Web Site: www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs   ||
http://www.linkedin.com/company/vyom-labs

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller
Sent: Tuesday, July 23, 2013 7:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Searches in ITSM Incident (UNCLASSIFIED)

 

** 

Jittu, I'm a little confused with the first part of your query. Wouldn't the
Status History In Progress be greater than the Submit Date, making the value
in the parentheses a negative number?

 

Drew

Soto Cano Air Base

Palmerola, Honduras

 

On Tue, Jul 23, 2013 at 3:51 AM, Vyom Labs Support
 wrote:

** 

Hi,

 

We can run a web report qualification as 

 ( 'Submit Date' - 'Status*-History.In Progress.TIME'  )  <= (12*60*60) AND
('Status*-History.Resolved.TIME' - 'Submit Date') <=(48*60*60)  

 

here we will get the tickets which are resolved within 48 hrs and out of
these which all are put in progress within 12 hrs.

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Approval list parsing issue?

[Vikrant]

hi Everyone,

   Yesterday we came across a strange issue with the SRM approval 
processing. The case is such that we are creating approver list on the 
SRM:Request form. From there we have written an approval rule which attaches 
the approval process to the request and sends out approval requests to the 
entire approver list on the SRM:Request form.

The string works about 99% of times(till yesterday evening 100%) but yesterday 
evening we found out an issue with it. What happened is that due to data 
inconsistency the approver list that got generated on the SRM:Request form was 
like 

Next Approvers (13005) = ;175540;;175540;;175540;;175540;;175540;;175540;

instead of Next Approvers (13005) = ;175540;175540;175540;175540;175540;175540;

Now this string was picked up by the approval process and somehow parsed into 
the below string

Expanding roles for approver(s): 175540;0;75540

The 0 in the approver string set out an approval email to each and every 
individual of the organization for approval (even  the CEO :( scary).

So my question stand likes this is or should approval server be smart enough to 
parse the approves list with double ';' to one with single ';' or worst case 
should leave it as it is and still be able to restrict approval to the members 
in the approvers list. 

Still confused about this as this is data issue due to which we get ";;" in the 
approvers list. We have written special filters to handle this case but now its 
about RCA and I am supposed to do this. A formal BMC ticket will be logged but 
just want your opinion on this very special case.

Just in case you would like to see the log file, I have attached a segment of 
the approval.log file which shows the parsing done by approval server along 
with the post.

Thanks,
Vikrant

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 (Tue Jul 23 2013 18:10:58.6560)  1 new item(s) found
 (Tue Jul 23 2013 18:10:58.6560)  Processing item number 0
 (Tue Jul 23 2013 18:10:58.6720)  Initiated by  -- Remedy 
Application Service
 (Tue Jul 23 2013 18:10:58.6720)  Category  -- 
Approval
 (Tue Jul 23 2013 18:10:58.6720)  Command   -- 
New-Details
 (Tue Jul 23 2013 18:10:58.6720)  Source Form   -- 
SRM:Request
 (Tue Jul 23 2013 18:10:58.6720)  Entry ID  -- 
0176322
 (Tue Jul 23 2013 18:10:58.6720)  Tag   -- 
Service Request - Level
 (Tue Jul 23 2013 18:10:58.6720)  Field ID 1-- 0
 (Tue Jul 23 2013 18:10:58.6720)  Field ID 2-- 0
 (Tue Jul 23 2013 18:10:58.6720)  Field ID 3-- 0
 (Tue Jul 23 2013 18:10:58.6720)  Process a 'New-Details' 
command
 (Tue Jul 23 2013 18:10:58.6880)  Working with process 
Service Request - Level
 (Tue Jul 23 2013 18:10:59.0940)  Create a new Approval 
Detail record
 (Tue Jul 23 2013 18:10:59.4070)  created new entry with 
ID 0350619
 (Tue Jul 23 2013 18:10:59.4070)  Process Due interval 
not configured / not available, as a result Signature Due date will not be 
computed.
 (Tue Jul 23 2013 18:10:59.4530)  Check auto-approve rules
 (Tue Jul 23 2013 18:10:59.4530)  Check get authority 
rules
 (Tue Jul 23 2013 18:10:59.4690)  Check get authority 
rules.Approval Authority retrieved while creating new approval details record
 (Tue Jul 23 2013 18:10:59.4690)  API call 
Successful.Submitter retrieved from join form during creating new approval 
details record
 (Tue Jul 23 2013 18:10:59.7190)  Check self-approve rules
 (Tue Jul 23 2013 18:10:59.7190)  Done processing of set 
fields operation.Approver field successfully set.
 (Tue Jul 23 2013 18:10:59.7190)  Check for self-assign 
as approval not initiated by owner
 (Tue Jul 23 2013 18:10:59.7190)  Option set to never 
self-assign
 (Tue Jul 23 2013 18:10:59.7190)  Get first approver
 (Tue Jul 23 2013 18:10:59.7190)  Check prep get next 
approver rules
 (Tue Jul 23 2013 18:10:59.7190)  Process next approver 
rule Existing_Request_Project_Remap_PM_Approval
 (Tue Jul 23 2013 18:10:59.7350)  
Qualification:('Categorization Tier 1' = "ITAM Services") AND ('Categorization 
Tier 2' = "Existing Service Request") AND ('SR Type Field 29' = "Project Remap 
Project")
 (Tue Jul 23 2013 18:10:59.7350)  --> Run If failed -- 
continue processing
 (Tue Jul 23 2013 18:10:59.7350)  Process next approver 
rule ProxyPM_Asset Registration - PM Approval
 (Tue Jul 23 2013 18:10:59.7500)  
Qualification:('Categorization Tier 1' = "I

Re: Asset Classification

[Kiran Patil]

Hi Kathy,

I think Ethernet can be mapped to *BMC.CORE:BMC_LAN* class as its
subcomponent of network connectivity and related to LAN terminology and CI
type can be *Collection* > *Connectivity Collection** *in Asset Management*.
*Relationship can be deifned as* **BMC_HostedAccessPoint** *or you may
create new relationship class as CDM changes.

As per my expereince Ethernet can be categories as *Network -> LAN ->
Ethernet** * in product catalog.

Hope this will help you to define your class model.

*Regards*
*Kiran*
*
*


On Tue, Jul 23, 2013 at 10:49 PM, Kathy Morris wrote:

> **
>
> Hi,
>
> ** **
>
> I have HP Virtual Connect Flex-10 GB Ethernet Modules for BladeSystems.  *
> ***
>
> Does anyone have these type of assets in your environment?
>
> Trying to figure out if these should be classified as NICs, or if we
> should create a separate class for them.
>
> These HP Ethernet modules need to be related to a server and the chassis.*
> ***
>
> Any recommendations on how to classify these assets to build the correct
> relationships?
>
> ** **
>  _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 
*Regards*
*
**Kiran Patil*
*Cognizant Technology Solutions*
*Pune, India*
*Mob No: +91 989 037 7125
*

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Re: Web services

[Karthik]

Append ?wsdl to the end of the webservice url that is given to you.

This will display the webservice definition. Do a save as .wsdl file and
then consume it in filter.
On Jul 24, 2013 6:23 AM, "Joe DeSouza"  wrote:

> **
> I think you meant soapUI.
>
> That's one good tool which is my current personal choice too - although
> SoapSonar works just as well. Personally, I prefer soapUI for the more
> simpler interface.
>
> You could also used ActionalDiagonistics which I hear is good from one of
> my BizTalk colleagues.
>
> That being said it does not imply that just because it works on any of
> these tools, it has a 100% probability of working in Remedy. Please read
> the capabilities and limitations of using web services on the integration
> guide, where you will find information of all kinds of constructs and
> bindings that are not supported. So if your external service uses any of
> them, there is a good chance it will work on soapUI or any of the above
> tools, but yet fail within the Remedy realm..
>
> Cheers
>
> Joe
>
>   --
>  *From:* kanhu mohapatra 
> *To:* arslist@ARSLIST.ORG
> *Sent:* Tuesday, July 23, 2013 4:54 AM
> *Subject:* Re: Web services
>
> **
> Hello Deepali,
>
> Have you tried consuming your published webservice via SOUP UI before
> going it through filter action.
>
> Regards,
> Kanhu Mohapatra.
>
>
> On Tue, Jul 23, 2013 at 6:17 PM, Kulkarni, Vikrant  > wrote:
>
> Can you kindly elaborate on the issue you facing? Any errors or unexpected
> behavior?
>
> This will help us understand you problem better.
>
> Sent from my Xperia™ smartphone
>
> Deepali Nigade  wrote:
>
>
> hi all,
>
> I have created and Published Web service, but unable to consume them.I
> have created a filter to consume but stuck with wsdl file. please guide on
> the same.
>
>   _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: ARSList Award Voting Time

[Joe DeSouza]

Do it people! Help this tradition stay alive!

I know the choices are pretty difficult but you ought to have your favorites 
from there given your interactions with them over the year(s)!!

Joe



 From: LJ LongWing 
To: arslist@ARSLIST.ORG 
Sent: Monday, July 22, 2013 12:45 PM
Subject: Re: ARSList Award Voting Time
 


** 
Claire,
Please accept my sincerest apologies in the misspelling of your name.

It is now time to VOTE for this years ARSList MVP and BMC Beyond the Call.  The 
rules changed a bit this year regarding the nomination process, which allows us 
to have a larger pool of nominees than would normally be available, which 
brings its own challenges.  The voting will run 4 weeks this year.  I'm going 
to run it as several voting rounds with people being eliminated, and by the 
final round have finalists.  This year we have a record number of nominees.  
Here are the rules.

* Voting starts now and ends Sunday August 18th at 5PM EST
* Voting is by the Individual REAL person, so redistribution lists don't vote, 
your identity must be known, and those that have multiple subscriptions still 
get only one vote
* BMC Software employees on the ARSList are eligible to vote
* All decisions of myself or the oversight panel are final (if I have to make a 
controversial decision, I confer with 3 past MVP winners for their opinion)
* The Award will be made on Thursday October 3rd at WWRUG13: Award Ceremony 
during the WWRUG Awards keynote. [no one knows the winner(s) until then, well 
okay, except me and Daniel]
* PLEASE SEND VOTES TO arslistawa...@wwrug.com FOR THEM TO COUNT

MVP VOTING FORMAT:
Each Person voting gets to vote for their top 3 picks.  1st, 2nd, 3rd, each 
position has a weight to it.  At the end of 2 weeks, we will have a runoff of 
the top 3 nominees where we will use the same format, which should give us a 
clear winner, if a tie does occur, we will cull the 3rd place votes and see if 
that gives a winner.  In the unlikely event that we still don't have a winner, 
then just the top 1 vote will count.  If then, we still have a tie, Daniel and 
I will confer with past winners to break the tie.

MVP Nominees are
Axton Grams - Winner of the MVP in 2006, he is a steady member of the community 
that provides resources both on and off list.  His nomination this year called 
out his knowledge of integrations and server setups as a key factor of his 
helpful nature.
Carl Wilson - While a relative newcomer to the ARSList, Carl has been part of 
the BMC Remedy community for quite a few years and since joining the list has 
helped many members with a variety of problems.  His nomination this year 
specifically called out his knowledge on SRM and ITSM.
Claire Sanford - Claire is a staple of the ARSList, both asking questions and 
answering other peoples questions.  Her nomination this year didn't call out 
any specific areas of expertise, but instead discussed her general knowledge 
and willingness to help anyone.
David Easter - David is an ever present authority an all things Remedy.  His 
nomination this year discussed his in depth knowledge of documentation, quite 
often with links to the official BMC pages.  His posts are always thought out 
and detailed in nature.
Frederick W Grooms - A modern day renaissance man, Fred's nomination this year 
speaks to a man of many talents from workflow and upgrades to OS issues and 
more.  He often provides details that obviously require investigation and work 
on his end before responding.
Jason Miller - Often the purveyor of arcane knowledge, Jason is willing to help 
people both on and off list.  His nomination this year stated that Jason is so 
helpful in so many areas that it's hard to pinpoint specific areas of specialty.
Laurent Matheo - Laurent is new to the ARSList, but not new to Remedy.  After 
meeting him at last years RUG event and telling him that the ARSList is 'where 
it's at', he happily joined the list and has become a regular fixture seeming 
to specialize in thinking outside the box and finding creative solutions to 
everyday problems.
Mark Brittain - There almost isn't a day that goes by that you don't find Mark 
posting a question or answering one on the ARSList.  He is quite often ready to 
either come up with a creative solution to your problem, or point you to BMC 
Documentation on how to do it.
Tauf Choudhury - Tauf takes the ARSList to a whole different level by answering 
his posts while on the go.  Tauf regularly posts solutions to problem in every 
realm, but his contribution in the SRM arena was specifically called out in his 
nomination.

The BMC Vote will be run in the standard one vote per person format for a 
period of 4 weeks total.

BMC Beyond the Call Nominees are
Doug Mueller - As THE founding father of Remedy, Doug has inside knowledge like 
no one else.  His posts to the list are regularly longer than average, and 
chock full of more information than you might get out of a week long training 

Re: Web services

[Joe DeSouza]

I think you meant soapUI.

That's one good tool which is my current personal choice too - although 
SoapSonar works just as well. Personally, I prefer soapUI for the more simpler 
interface.

You could also used ActionalDiagonistics which I hear is good from one of my 
BizTalk colleagues.

That being said it does not imply that just because it works on any of these 
tools, it has a 100% probability of working in Remedy. Please read the 
capabilities and limitations of using web services on the integration guide, 
where you will find information of all kinds of constructs and bindings that 
are not supported. So if your external service uses any of them, there is a 
good chance it will work on soapUI or any of the above tools, but yet fail 
within the Remedy realm..

Cheers

Joe



 From: kanhu mohapatra 
To: arslist@ARSLIST.ORG 
Sent: Tuesday, July 23, 2013 4:54 AM
Subject: Re: Web services
 


** 
Hello Deepali,

Have you tried consuming your published webservice via SOUP UI before going it 
through filter action.

Regards,
Kanhu Mohapatra.



On Tue, Jul 23, 2013 at 6:17 PM, Kulkarni, Vikrant  
wrote:

Can you kindly elaborate on the issue you facing? Any errors or unexpected 
behavior?
>
>This will help us understand you problem better.
>
>Sent from my Xperia™ smartphone
>
>
>Deepali Nigade  wrote:
>
>
>hi all,
>
>I have created and Published Web service, but unable to consume them.I have 
>created a filter to consume but stuck with wsdl file. please guide on the same.

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Re: Attachments Vanishing

[Jason Miller]

I think Laurent is right about Perl.  I got this following error when it
wasn't able to find a directory of HTML templates.

not found at arwklga.pl line 804

On Tue, Jul 23, 2013 at 1:27 PM, laurent matheo  wrote:

> **
> It seems it's using PerlApp. So initial program could be in Perl, and then
> "converted" into an executable file.
>
> On 23 Jul, 2013,at 09:54 PM, "richard@bwc.state.oh.us" <
> richard@bwc.state.oh.us> wrote:
>
> What language is it written in?
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
> *Sent:* Tuesday, July 23, 2013 2:36 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Attachments Vanishing
>
>
>
> ** There is a new version of AR Log Analyzer (release like 10 minutes ago)
> that can be found here: https://communities.bmc.com/docs/DOC-25473
>
>
>
>
> Two of the of the new features are:
>
> 1) Added ability to filter the log file based on specific user
> 2) Added ability to filter the log file during a specific time period
>
>
>
> This should help making a really large log file manageable.
>
>
>
> Jason
>
> On Tue, Jul 23, 2013 at 7:14 AM, Pargeter, Christie :CO IS <
> cparg...@lhs.org> wrote:
>
> **
>
> Do you see a performance hit for having the logging turned on?  Also, is
> there another site with more info about the Log Parsing & Management
> session.  I can’t get funding for WWRUG.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
> *Sent:* Monday, July 22, 2013 4:37 PM
>
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Attachments Vanishing
>
>
>
> ** Do you have server side logging turned on?  If you have
> Filter/SQL/Escalation logging turned on you should be able to search for
> the INSERT/DELETE to the B table and see who did it and if you are really
> lucky the workflow that did it.  One you know who and when you can
> hopefully identify a user procedure that is being done (or not done) or
> system oddity that is doing it.
>
>
>
> In the last 8 months or so I have become a fan of leaving server side
> logging on full time.  I have been able to track down so many odd things by
> logging API/SQL/Filter/Escalations to one ~2 GB log file.
>
>
>
> PLUG: I have seen a preview of the tools that will be demonstrated in the
> "Log Parsing and Management" session at WWRUG13 (
> http://wwrug13.com/breakouts.html) and these are amazing for making that
> 2 GB log file something manageable and useful in a hurry.
>
>
>
> Jason
>
>
>
> On Mon, Jul 22, 2013 at 1:17 PM, Pargeter, Christie :CO IS <
> cparg...@lhs.org> wrote:
>
> **
>
> This has nothing to do with Tasks.  This is all around the attachments on
> the parent Change’s Work Info tab.  Our Help Desk is building these Changes
> with a template then go in and add a Work Info with an attachment (Summary
> is just “notes & CRQ” then attach the document).  Then they select Next
> Stage & Save to the db (all of this is at the Mode = Create).
>
>
>
> Then we hear that the attachment either never arrives to the other team or
> it “vanishes” after a “couple of days”.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Pargeter, Christie :CO IS
> *Sent:* Monday, July 22, 2013 11:16 AM
>
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Attachments Vanishing
>
>
>
> **
>
> Has anyone had this with 7.6.4?  We are getting reports of a ton of Change
> tasks “vanishing” from the system.  I asked my DBA to turn on logging for
> the B tables but I am not seeing anything.  We are using the Classic view
> of ITSM 7.6.4.
>
>
>
> Thanks
>
>
>
> ARS 7.6.4 SP 4
>
> ITSM 7.6.4 SP 4
>
> RKM 7.6.4 SP 4
>
> SLM 7.6.4 SP 1
>
> Window 2008 – 64 Bit
>
> MS SQ 2005
>
> IIS/Tomcat
>
> MidTier 7.6.4 SP 4
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> Portions of this message may be confidential under an exemption to Ohio's
> public records law or under a legal privilege. If you have received this
> message in error or due to an unauthorized transmission or interception,
> please delete all copies from your system without disclosing, copying, or
> transmitting this message. _ARSlist: "Where the Answers Are" and have been
> for 20 years_
>
>
> **
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: SRM Approval

[Lee Cullom]

Here's a video that shows you how.  It's about an hour long... showing the 
process of creation from start to finish, including approval mapping.  It's a 
little bit wonky as you will see... however... it's not as hard as ServiceNow 
(see the video right next to it).

http://www.itsmuniversity.net/service-request-management-8/ - this applies to 
7.6.4 as well.  The process is exactly the same.




For our latest product demonstrations, please visit - 
http://www.youtube.com/user/northcraftanalytics

Lee Cullom | Northcraft Analytics
IT Metrics Specialist | Business Intelligence for ITSM
Direct - 678-438-7244 | 
lee.cul...@northcraftanalytics.com
Main - (678) 664-ITSM
[Description: Description: 
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http://t0.gstatic.com/images?q=tbn:ANd9GcSWE5AoudybparNXkh21Br8ZWGNBqdra5ylZ63igCoZ36o5b5iFEA]
http://www.northcraftanalytics.com


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From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mohamed Abdelaziz
Sent: Friday, July 19, 2013 4:43 PM
To: arslist@ARSLIST.ORG
Subject: SRM Approval

**
Hello

I was wondering if anyone ever done customized approval process to SRM in which 
the requester answers a field and the approval process kicks in.
The scenario is as follow: Requester selects windows system from a drop down, 
no approval is generated. However, when Linux or Unix, approval should be 
generated.
I created a custom approval process with few rules as Get Authority, Prep Get 
and Get Next, but it doesn't seem to be working as needed. How can I not attach 
the approval to those requests that the user indicated a Windows System?
SRM 7.6.04
Any thoughts will be appreciated

--
Mohamed Abdelaziz
_ARSlist: "Where the Answers Are" and have been for 20 years_

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<><>

Re: Attachments Vanishing

[Tommy Morris]

Piglatin

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us
Sent: Tuesday, July 23, 2013 2:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Attachments Vanishing

**
What language is it written in?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Tuesday, July 23, 2013 2:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: Attachments Vanishing

** There is a new version of AR Log Analyzer (release like 10 minutes ago) that 
can be found here: https://communities.bmc.com/docs/DOC-25473

Two of the of the new features are:
1) Added ability to filter the log file based on specific user
2) Added ability to filter the log file during a specific time period

This should help making a really large log file manageable.

Jason
On Tue, Jul 23, 2013 at 7:14 AM, Pargeter, Christie :CO IS 
mailto:cparg...@lhs.org>> wrote:
**
Do you see a performance hit for having the logging turned on?  Also, is there 
another site with more info about the Log Parsing & Management session.  I 
can't get funding for WWRUG.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason 
Miller
Sent: Monday, July 22, 2013 4:37 PM

To: arslist@ARSLIST.ORG
Subject: Re: Attachments Vanishing

** Do you have server side logging turned on?  If you have 
Filter/SQL/Escalation logging turned on you should be able to search for the 
INSERT/DELETE to the B table and see who did it and if you are really lucky the 
workflow that did it.  One you know who and when you can hopefully identify a 
user procedure that is being done (or not done) or system oddity that is doing 
it.

In the last 8 months or so I have become a fan of leaving server side logging 
on full time.  I have been able to track down so many odd things by logging 
API/SQL/Filter/Escalations to one ~2 GB log file.

PLUG: I have seen a preview of the tools that will be demonstrated in the "Log 
Parsing and Management" session at WWRUG13 (http://wwrug13.com/breakouts.html) 
and these are amazing for making that 2 GB log file something manageable and 
useful in a hurry.

Jason

On Mon, Jul 22, 2013 at 1:17 PM, Pargeter, Christie :CO IS 
mailto:cparg...@lhs.org>> wrote:
**
This has nothing to do with Tasks.  This is all around the attachments on the 
parent Change's Work Info tab.  Our Help Desk is building these Changes with a 
template then go in and add a Work Info with an attachment (Summary is just 
"notes & CRQ" then attach the document).  Then they select Next Stage & Save to 
the db (all of this is at the Mode = Create).

Then we hear that the attachment either never arrives to the other team or it 
"vanishes" after a "couple of days".

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, 
Christie :CO IS
Sent: Monday, July 22, 2013 11:16 AM

To: arslist@ARSLIST.ORG
Subject: Attachments Vanishing

**
Has anyone had this with 7.6.4?  We are getting reports of a ton of Change 
tasks "vanishing" from the system.  I asked my DBA to turn on logging for the B 
tables but I am not seeing anything.  We are using the Classic view of ITSM 
7.6.4.

Thanks

ARS 7.6.4 SP 4
ITSM 7.6.4 SP 4
RKM 7.6.4 SP 4
SLM 7.6.4 SP 1
Window 2008 - 64 Bit
MS SQ 2005
IIS/Tomcat
MidTier 7.6.4 SP 4

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Re: Attachments Vanishing

[laurent matheo]

**
It seems it's using PerlApp. So initial program could be in Perl, and then "converted" into an executable file.On 23 Jul, 2013,at 09:54 PM, "richard@bwc.state.oh.us"  wrote:What language is it written in? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, July 23, 2013 2:36 PM To: arslist@ARSLIST.ORG Subject: Re: Attachments Vanishing ** There is a new version of AR Log Analyzer (release like 10 minutes ago) that can be found here: https://communities.bmc.com/docs/DOC-25473  Two of the of the new features are:1) Added ability to filter the log file based on specific user 2) Added ability to filter the log file during a specific time period This should help making a really large log file manageable. JasonOn Tue, Jul 23, 2013 at 7:14 AM, Pargeter, Christie :CO IS  wrote:**Do you see a performance hit for having the logging turned on?  Also, is there another site with more info about the Log Parsing & Management session.  I can’t get funding for WWRUG. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Monday, July 22, 2013 4:37 PM To: arslist@ARSLIST.ORG Subject: Re: Attachments Vanishing ** Do you have server side logging turned on?  If you have Filter/SQL/Escalation logging turned on you should be able to search for the INSERT/DELETE to the B table and see who did it and if you are really lucky the workflow that did it.  One you know who and when you can hopefully identify a user procedure that is being done (or not done) or system oddity that is doing it. In the last 8 months or so I have become a fan of leaving server side logging on full time.  I have been able to track down so many odd things by logging API/SQL/Filter/Escalations to one ~2 GB log file. PLUG: I have seen a preview of the tools that will be demonstrated in the "Log Parsing and Management" session at WWRUG13 (http://wwrug13.com/breakouts.html) and these are amazing for making that 2 GB log file something manageable and useful in a hurry. Jason On Mon, Jul 22, 2013 at 1:17 PM, Pargeter, Christie :CO IS  wrote:**This has nothing to do with Tasks.  This is all around the attachments on the parent Change’s Work Info tab.  Our Help Desk is building these Changes with a template then go in and add a Work Info with an attachment (Summary is just “notes & CRQ” then attach the document).  Then they select Next Stage & Save to the db (all of this is at the Mode = Create).  Then we hear that the attachment either never arrives to the other team or it “vanishes” after a “couple of days”. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Monday, July 22, 2013 11:16 AM To: arslist@ARSLIST.ORG Subject: Attachments Vanishing **Has anyone had this with 7.6.4?  We are getting reports of a ton of Change tasks “vanishing” from the system.  I asked my DBA to turn on logging for the B tables but I am not seeing anything.  We are using the Classic view of ITSM 7.6.4. Thanks ARS 7.6.4 SP 4ITSM 7.6.4 SP 4RKM 7.6.4 SP 4SLM 7.6.4 SP 1Window 2008 – 64 BitMS SQ 2005IIS/TomcatMidTier 7.6.4 SP 4 _ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: "Where the Answers Are" and have been for 20 years_**_ARSlist: "Where the Answers Are" and have been for 20 years_

Re: Attachments Vanishing

[richard....@bwc.state.oh.us]

What language is it written in?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Tuesday, July 23, 2013 2:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: Attachments Vanishing

** There is a new version of AR Log Analyzer (release like 10 minutes ago) that 
can be found here: https://communities.bmc.com/docs/DOC-25473

Two of the of the new features are:
1) Added ability to filter the log file based on specific user
2) Added ability to filter the log file during a specific time period

This should help making a really large log file manageable.

Jason
On Tue, Jul 23, 2013 at 7:14 AM, Pargeter, Christie :CO IS 
mailto:cparg...@lhs.org>> wrote:
**
Do you see a performance hit for having the logging turned on?  Also, is there 
another site with more info about the Log Parsing & Management session.  I 
can't get funding for WWRUG.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason 
Miller
Sent: Monday, July 22, 2013 4:37 PM

To: arslist@ARSLIST.ORG
Subject: Re: Attachments Vanishing

** Do you have server side logging turned on?  If you have 
Filter/SQL/Escalation logging turned on you should be able to search for the 
INSERT/DELETE to the B table and see who did it and if you are really lucky the 
workflow that did it.  One you know who and when you can hopefully identify a 
user procedure that is being done (or not done) or system oddity that is doing 
it.

In the last 8 months or so I have become a fan of leaving server side logging 
on full time.  I have been able to track down so many odd things by logging 
API/SQL/Filter/Escalations to one ~2 GB log file.

PLUG: I have seen a preview of the tools that will be demonstrated in the "Log 
Parsing and Management" session at WWRUG13 (http://wwrug13.com/breakouts.html) 
and these are amazing for making that 2 GB log file something manageable and 
useful in a hurry.

Jason

On Mon, Jul 22, 2013 at 1:17 PM, Pargeter, Christie :CO IS 
mailto:cparg...@lhs.org>> wrote:
**
This has nothing to do with Tasks.  This is all around the attachments on the 
parent Change's Work Info tab.  Our Help Desk is building these Changes with a 
template then go in and add a Work Info with an attachment (Summary is just 
"notes & CRQ" then attach the document).  Then they select Next Stage & Save to 
the db (all of this is at the Mode = Create).

Then we hear that the attachment either never arrives to the other team or it 
"vanishes" after a "couple of days".

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, 
Christie :CO IS
Sent: Monday, July 22, 2013 11:16 AM

To: arslist@ARSLIST.ORG
Subject: Attachments Vanishing

**
Has anyone had this with 7.6.4?  We are getting reports of a ton of Change 
tasks "vanishing" from the system.  I asked my DBA to turn on logging for the B 
tables but I am not seeing anything.  We are using the Classic view of ITSM 
7.6.4.

Thanks

ARS 7.6.4 SP 4
ITSM 7.6.4 SP 4
RKM 7.6.4 SP 4
SLM 7.6.4 SP 1
Window 2008 - 64 Bit
MS SQ 2005
IIS/Tomcat
MidTier 7.6.4 SP 4

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Attachments Vanishing

[Jason Miller]

There is a new version of AR Log Analyzer (release like 10 minutes ago)
that can be found here: https://communities.bmc.com/docs/DOC-25473

Two of the of the new features are:
1) Added ability to filter the log file based on specific user
2) Added ability to filter the log file during a specific time period

This should help making a really large log file manageable.

Jason

On Tue, Jul 23, 2013 at 7:14 AM, Pargeter, Christie :CO IS  wrote:

> **
>
> Do you see a performance hit for having the logging turned on?  Also, is
> there another site with more info about the Log Parsing & Management
> session.  I can’t get funding for WWRUG.
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
> *Sent:* Monday, July 22, 2013 4:37 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Attachments Vanishing
>
> ** **
>
> ** Do you have server side logging turned on?  If you have
> Filter/SQL/Escalation logging turned on you should be able to search for
> the INSERT/DELETE to the B table and see who did it and if you are really
> lucky the workflow that did it.  One you know who and when you can
> hopefully identify a user procedure that is being done (or not done) or
> system oddity that is doing it.
>
> ** **
>
> In the last 8 months or so I have become a fan of leaving server side
> logging on full time.  I have been able to track down so many odd things by
> logging API/SQL/Filter/Escalations to one ~2 GB log file.
>
> ** **
>
> PLUG: I have seen a preview of the tools that will be demonstrated in the
> "Log Parsing and Management" session at WWRUG13 (
> http://wwrug13.com/breakouts.html) and these are amazing for making that
> 2 GB log file something manageable and useful in a hurry.
>
> ** **
>
> Jason
>
> ** **
>
> On Mon, Jul 22, 2013 at 1:17 PM, Pargeter, Christie :CO IS <
> cparg...@lhs.org> wrote:
>
> ** 
>
> This has nothing to do with Tasks.  This is all around the attachments on
> the parent Change’s Work Info tab.  Our Help Desk is building these Changes
> with a template then go in and add a Work Info with an attachment (Summary
> is just “notes & CRQ” then attach the document).  Then they select Next
> Stage & Save to the db (all of this is at the Mode = Create). 
>
>  
>
> Then we hear that the attachment either never arrives to the other team or
> it “vanishes” after a “couple of days”.
>
>  
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Pargeter, Christie :CO IS
> *Sent:* Monday, July 22, 2013 11:16 AM
>
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Attachments Vanishing
>
>  
>
> ** 
>
> Has anyone had this with 7.6.4?  We are getting reports of a ton of Change
> tasks “vanishing” from the system.  I asked my DBA to turn on logging for
> the B tables but I am not seeing anything.  We are using the Classic view
> of ITSM 7.6.4.
>
>  
>
> Thanks
>
>  
>
> ARS 7.6.4 SP 4
>
> ITSM 7.6.4 SP 4
>
> RKM 7.6.4 SP 4
>
> SLM 7.6.4 SP 1
>
> Window 2008 – 64 Bit
>
> MS SQ 2005
>
> IIS/Tomcat
>
> MidTier 7.6.4 SP 4
>
>  
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> ** **
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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"Where the Answers Are, and have been for 20 years"

Asset Classification

[Kathy Morris]

Hi,

 

I have HP Virtual Connect Flex-10 GB Ethernet Modules for BladeSystems.  

Does anyone have these type of assets in your environment?

Trying to figure out if these should be classified as NICs, or if we should
create a separate class for them.

These HP Ethernet modules need to be related to a server and the chassis.

Any recommendations on how to classify these assets to build the correct
relationships?

 


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"Where the Answers Are, and have been for 20 years"

Re: ARSList Award Voting Time

[LJ LongWing]

Wow...that lost steam ALLOT faster than expected...I hope I don't need to
be like those political ads that you see 5 times in a 1 hour sitcom that
you are watching.

Ok...we have 4,200 subscribed email addresses (who knows how many of those
are distribution lists, so no real way of knowing actual subscriber base
that will read this), we had roughly 7,000 posts since the beginning of
October last year.

Now, granted, there are those people that only read their ARSList in daily
digest format, so they may not have noticed the email yesterday...but
seriously...only 12 people voting in the first day is a bit
weak...especially with the outcry that we had last year about people caring
about this.

So...lets get some votes in to arslistawa...@wwrug.com

Remember, give me your 1st, 2nd, and 3rd choice for MVP, and your BMC
Beyond the Call vote as well

we want to make sure the most deserving people are on that final 3 list for
MVP, and the only way we can get that is if you tell us who deserves it.


On Mon, Jul 22, 2013 at 2:45 PM, LJ LongWing  wrote:

> Claire,
> Please accept my sincerest apologies in the misspelling of your name.
>
> It is now time to VOTE for this years ARSList MVP and BMC Beyond the Call.
>  The rules changed a bit this year regarding the nomination process, which
> allows us to have a larger pool of nominees than would normally be
> available, which brings its own challenges.  The voting will run 4 weeks
> this year.  I'm going to run it as several voting rounds with people being
> eliminated, and by the final round have finalists.  This year we have a
> record number of nominees.  Here are the rules.
>
> * Voting starts now and ends Sunday August 18th at 5PM EST
> * Voting is by the Individual REAL person, so redistribution lists don't
> vote, your identity must be known, and those that have multiple
> subscriptions still get only one vote
> * BMC Software employees on the ARSList are eligible to vote
> * All decisions of myself or the oversight panel are final (if I have to
> make a controversial decision, I confer with 3 past MVP winners for their
> opinion)
> * The Award will be made on Thursday October 3rd at WWRUG13: Award
> Ceremony during the WWRUG Awards keynote. [no one knows the winner(s) until
> then, well okay, except me and Daniel]
> * *PLEASE SEND VOTES TO arslistawa...@wwrug.com FOR THEM TO COUNT*
>
> MVP VOTING FORMAT:
> Each Person voting gets to vote for their top 3 picks.  1st, 2nd, 3rd,
> each position has a weight to it.  At the end of 2 weeks, we will have a
> runoff of the top 3 nominees where we will use the same format, which
> should give us a clear winner, if a tie does occur, we will cull the 3rd
> place votes and see if that gives a winner.  In the unlikely event that we
> still don't have a winner, then just the top 1 vote will count.  If then,
> we still have a tie, Daniel and I will confer with past winners to break
> the tie.
>
> MVP Nominees are
> *Axton Grams* - Winner of the MVP in 2006, he is a steady member of the
> community that provides resources both on and off list.  His nomination
> this year called out his knowledge of integrations and server setups as a
> key factor of his helpful nature.
> *Carl Wilson* - While a relative newcomer to the ARSList, Carl has been
> part of the BMC Remedy community for quite a few years and since joining
> the list has helped many members with a variety of problems.  His
> nomination this year specifically called out his knowledge on SRM and ITSM.
> *Claire Sanford* - Claire is a staple of the ARSList, both asking
> questions and answering other peoples questions.  Her nomination this year
> didn't call out any specific areas of expertise, but instead discussed her
> general knowledge and willingness to help anyone.
> *David Easter* - David is an ever present authority an all things Remedy.
>  His nomination this year discussed his in depth knowledge of
> documentation, quite often with links to the official BMC pages.  His posts
> are always thought out and detailed in nature.
> *Frederick W Grooms* - A modern day renaissance man, Fred's nomination
> this year speaks to a man of many talents from workflow and upgrades to OS
> issues and more.  He often provides details that obviously require
> investigation and work on his end before responding.
> *Jason Miller* - Often the purveyor of arcane knowledge, Jason is willing
> to help people both on and off list.  His nomination this year stated that
> Jason is so helpful in so many areas that it's hard to pinpoint specific
> areas of specialty.
> *Laurent Matheo* - Laurent is new to the ARSList, but not new to Remedy.
>  After meeting him at last years RUG event and telling him that the ARSList
> is 'where it's at', he happily joined the list and has become a regular
> fixture seeming to specialize in thinking outside the box and finding
> creative solutions to everyday problems.
> *Mark Brittain* - There almost isn't a day that goes by that you don't
> find Mark post

Re: Attachments Vanishing

[Longwing, Lj]

true, but THIS list is sometimes the manual that people use :)and on a
side note, those (RTFM) are the command line parameters I use when doing a
remote shutdown command on a windows boxdin't used to use them in that
order, but one day noticed that they spelled it if re-arranged...so now I
don't forget which parameters I like to use :D


On Tue, Jul 23, 2013 at 10:59 AM, Jason Miller wrote:

> ** Yup, we are not talking about a crash in this case so I didn't mention
> it.  The documentation does mention it though so I figured one could RTFM
>  :)
>
> On Tue, Jul 23, 2013 at 9:48 AM, Longwing, Lj  wrote:
>
>> **
>> Jason,
>> Just a 'warning' for you regarding the Buffer Log setting.  This is great
>> when dealing with 'general' output, but when trying to capture crash data,
>> the value should be turned off because it's possible that the thread that's
>> crashing might not output its final data to log because of bufferso I
>> agree having it on 'in general' is a good idea...but depending on the WHY
>> of it being on...Buffer may not be the right setting.
>>
>>
>> On Tue, Jul 23, 2013 at 10:30 AM, Jason Miller wrote:
>>
>>> ** We haven't noticed any issues.  We also haven't done any true
>>> benchmarks but all seems well.  You'll probably want to make sure you have
>>> Buffer Logged Lines checked.  See "Buffering log output"
>>> https://docs.bmc.com/docs/display/public/ars81/Server+logging+modes
>>>
>>> I resisted for the longest time in fear of performance issues as well as
>>> security.  All your data is now being written the app server's disk as well
>>> as the db.  I finally broke down and figured the app server is sacred space
>>> and if you can't trust the people who have access to the server then you
>>> have bigger issues.  Sure there is something to be said about increasing
>>> your data's surface area but one must weigh the benefit vs.risk for their
>>> environment.
>>>
>>> Regarding logs parsing I think you'll only get teasers about the WWRUG13
>>> sessions for now.  There is something about why buy the cow if the milk is
>>> free?  This is has always been a quandary; there is a need to have people
>>> pay to put on the conference but there are those who will never be able
>>> make that happen.  Should they suffer just because their funding is tight?
>>>  Liking open source things I don't necessarily think so but I guess that is
>>> also why the conference is considered an investment in your Remedy
>>> shop?.?.?.
>>>
>>> Jason
>>>
>>>
>>> On Tue, Jul 23, 2013 at 7:14 AM, Pargeter, Christie :CO IS <
>>> cparg...@lhs.org> wrote:
>>>
 **

 Do you see a performance hit for having the logging turned on?  Also,
 is there another site with more info about the Log Parsing & Management
 session.  I can’t get funding for WWRUG.

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
 *Sent:* Monday, July 22, 2013 4:37 PM

 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Attachments Vanishing

 ** **

 ** Do you have server side logging turned on?  If you have
 Filter/SQL/Escalation logging turned on you should be able to search for
 the INSERT/DELETE to the B table and see who did it and if you are really
 lucky the workflow that did it.  One you know who and when you can
 hopefully identify a user procedure that is being done (or not done) or
 system oddity that is doing it.

 ** **

 In the last 8 months or so I have become a fan of leaving server side
 logging on full time.  I have been able to track down so many odd things by
 logging API/SQL/Filter/Escalations to one ~2 GB log file.

 ** **

 PLUG: I have seen a preview of the tools that will be demonstrated in
 the "Log Parsing and Management" session at WWRUG13 (
 http://wwrug13.com/breakouts.html) and these are amazing for making
 that 2 GB log file something manageable and useful in a hurry.

 ** **

 Jason

 ** **

 On Mon, Jul 22, 2013 at 1:17 PM, Pargeter, Christie :CO IS <
 cparg...@lhs.org> wrote:

 ** 

 This has nothing to do with Tasks.  This is all around the attachments
 on the parent Change’s Work Info tab.  Our Help Desk is building these
 Changes with a template then go in and add a Work Info with an attachment
 (Summary is just “notes & CRQ” then attach the document).  Then they select
 Next Stage & Save to the db (all of this is at the Mode = Create). 

  

 Then we hear that the attachment either never arrives to the other team
 or it “vanishes” after a “couple of days”.

  

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Pargeter, Christie :CO IS
 *Sent:* Monday, July 22, 2013 11:16 AM


 *T

Re: Attachments Vanishing

[Jason Miller]

Yup, we are not talking about a crash in this case so I didn't mention it.
 The documentation does mention it though so I figured one could RTFM  :)

On Tue, Jul 23, 2013 at 9:48 AM, Longwing, Lj  wrote:

> **
> Jason,
> Just a 'warning' for you regarding the Buffer Log setting.  This is great
> when dealing with 'general' output, but when trying to capture crash data,
> the value should be turned off because it's possible that the thread that's
> crashing might not output its final data to log because of bufferso I
> agree having it on 'in general' is a good idea...but depending on the WHY
> of it being on...Buffer may not be the right setting.
>
>
> On Tue, Jul 23, 2013 at 10:30 AM, Jason Miller wrote:
>
>> ** We haven't noticed any issues.  We also haven't done any true
>> benchmarks but all seems well.  You'll probably want to make sure you have
>> Buffer Logged Lines checked.  See "Buffering log output"
>> https://docs.bmc.com/docs/display/public/ars81/Server+logging+modes
>>
>> I resisted for the longest time in fear of performance issues as well as
>> security.  All your data is now being written the app server's disk as well
>> as the db.  I finally broke down and figured the app server is sacred space
>> and if you can't trust the people who have access to the server then you
>> have bigger issues.  Sure there is something to be said about increasing
>> your data's surface area but one must weigh the benefit vs.risk for their
>> environment.
>>
>> Regarding logs parsing I think you'll only get teasers about the WWRUG13
>> sessions for now.  There is something about why buy the cow if the milk is
>> free?  This is has always been a quandary; there is a need to have people
>> pay to put on the conference but there are those who will never be able
>> make that happen.  Should they suffer just because their funding is tight?
>>  Liking open source things I don't necessarily think so but I guess that is
>> also why the conference is considered an investment in your Remedy
>> shop?.?.?.
>>
>> Jason
>>
>>
>> On Tue, Jul 23, 2013 at 7:14 AM, Pargeter, Christie :CO IS <
>> cparg...@lhs.org> wrote:
>>
>>> **
>>>
>>> Do you see a performance hit for having the logging turned on?  Also, is
>>> there another site with more info about the Log Parsing & Management
>>> session.  I can’t get funding for WWRUG.
>>>
>>> ** **
>>>
>>> *From:* Action Request System discussion list(ARSList) [mailto:
>>> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
>>> *Sent:* Monday, July 22, 2013 4:37 PM
>>>
>>> *To:* arslist@ARSLIST.ORG
>>> *Subject:* Re: Attachments Vanishing
>>>
>>> ** **
>>>
>>> ** Do you have server side logging turned on?  If you have
>>> Filter/SQL/Escalation logging turned on you should be able to search for
>>> the INSERT/DELETE to the B table and see who did it and if you are really
>>> lucky the workflow that did it.  One you know who and when you can
>>> hopefully identify a user procedure that is being done (or not done) or
>>> system oddity that is doing it.
>>>
>>> ** **
>>>
>>> In the last 8 months or so I have become a fan of leaving server side
>>> logging on full time.  I have been able to track down so many odd things by
>>> logging API/SQL/Filter/Escalations to one ~2 GB log file.
>>>
>>> ** **
>>>
>>> PLUG: I have seen a preview of the tools that will be demonstrated in
>>> the "Log Parsing and Management" session at WWRUG13 (
>>> http://wwrug13.com/breakouts.html) and these are amazing for making
>>> that 2 GB log file something manageable and useful in a hurry.
>>>
>>> ** **
>>>
>>> Jason
>>>
>>> ** **
>>>
>>> On Mon, Jul 22, 2013 at 1:17 PM, Pargeter, Christie :CO IS <
>>> cparg...@lhs.org> wrote:
>>>
>>> ** 
>>>
>>> This has nothing to do with Tasks.  This is all around the attachments
>>> on the parent Change’s Work Info tab.  Our Help Desk is building these
>>> Changes with a template then go in and add a Work Info with an attachment
>>> (Summary is just “notes & CRQ” then attach the document).  Then they select
>>> Next Stage & Save to the db (all of this is at the Mode = Create). 
>>>
>>>  
>>>
>>> Then we hear that the attachment either never arrives to the other team
>>> or it “vanishes” after a “couple of days”.
>>>
>>>  
>>>
>>> *From:* Action Request System discussion list(ARSList) [mailto:
>>> arslist@ARSLIST.ORG] *On Behalf Of *Pargeter, Christie :CO IS
>>> *Sent:* Monday, July 22, 2013 11:16 AM
>>>
>>>
>>> *To:* arslist@ARSLIST.ORG
>>> *Subject:* Attachments Vanishing
>>>
>>>  
>>>
>>> ** 
>>>
>>> Has anyone had this with 7.6.4?  We are getting reports of a ton of
>>> Change tasks “vanishing” from the system.  I asked my DBA to turn on
>>> logging for the B tables but I am not seeing anything.  We are using the
>>> Classic view of ITSM 7.6.4.
>>>
>>>  
>>>
>>> Thanks
>>>
>>>  
>>>
>>> ARS 7.6.4 SP 4
>>>
>>> ITSM 7.6.4 SP 4
>>>
>>> RKM 7.6.4 SP 4
>>>
>>> SLM 7.6.4 SP 1
>>>
>>> Wi

Apologize for the spam this morning

[Chintan Shah]

Looks like someone tried to hack my account. Please do not open that email or 
click on any links therein.


Thanks
Chintan.

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Re: Attachments Vanishing

[Longwing, Lj]

Jason,
Just a 'warning' for you regarding the Buffer Log setting.  This is great
when dealing with 'general' output, but when trying to capture crash data,
the value should be turned off because it's possible that the thread that's
crashing might not output its final data to log because of bufferso I
agree having it on 'in general' is a good idea...but depending on the WHY
of it being on...Buffer may not be the right setting.


On Tue, Jul 23, 2013 at 10:30 AM, Jason Miller wrote:

> ** We haven't noticed any issues.  We also haven't done any true
> benchmarks but all seems well.  You'll probably want to make sure you have
> Buffer Logged Lines checked.  See "Buffering log output"
> https://docs.bmc.com/docs/display/public/ars81/Server+logging+modes
>
> I resisted for the longest time in fear of performance issues as well as
> security.  All your data is now being written the app server's disk as well
> as the db.  I finally broke down and figured the app server is sacred space
> and if you can't trust the people who have access to the server then you
> have bigger issues.  Sure there is something to be said about increasing
> your data's surface area but one must weigh the benefit vs.risk for their
> environment.
>
> Regarding logs parsing I think you'll only get teasers about the WWRUG13
> sessions for now.  There is something about why buy the cow if the milk is
> free?  This is has always been a quandary; there is a need to have people
> pay to put on the conference but there are those who will never be able
> make that happen.  Should they suffer just because their funding is tight?
>  Liking open source things I don't necessarily think so but I guess that is
> also why the conference is considered an investment in your Remedy
> shop?.?.?.
>
> Jason
>
>
> On Tue, Jul 23, 2013 at 7:14 AM, Pargeter, Christie :CO IS <
> cparg...@lhs.org> wrote:
>
>> **
>>
>> Do you see a performance hit for having the logging turned on?  Also, is
>> there another site with more info about the Log Parsing & Management
>> session.  I can’t get funding for WWRUG.
>>
>> ** **
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
>> *Sent:* Monday, July 22, 2013 4:37 PM
>>
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: Attachments Vanishing
>>
>> ** **
>>
>> ** Do you have server side logging turned on?  If you have
>> Filter/SQL/Escalation logging turned on you should be able to search for
>> the INSERT/DELETE to the B table and see who did it and if you are really
>> lucky the workflow that did it.  One you know who and when you can
>> hopefully identify a user procedure that is being done (or not done) or
>> system oddity that is doing it.
>>
>> ** **
>>
>> In the last 8 months or so I have become a fan of leaving server side
>> logging on full time.  I have been able to track down so many odd things by
>> logging API/SQL/Filter/Escalations to one ~2 GB log file.
>>
>> ** **
>>
>> PLUG: I have seen a preview of the tools that will be demonstrated in the
>> "Log Parsing and Management" session at WWRUG13 (
>> http://wwrug13.com/breakouts.html) and these are amazing for making that
>> 2 GB log file something manageable and useful in a hurry.
>>
>> ** **
>>
>> Jason
>>
>> ** **
>>
>> On Mon, Jul 22, 2013 at 1:17 PM, Pargeter, Christie :CO IS <
>> cparg...@lhs.org> wrote:
>>
>> ** 
>>
>> This has nothing to do with Tasks.  This is all around the attachments on
>> the parent Change’s Work Info tab.  Our Help Desk is building these Changes
>> with a template then go in and add a Work Info with an attachment (Summary
>> is just “notes & CRQ” then attach the document).  Then they select Next
>> Stage & Save to the db (all of this is at the Mode = Create). 
>>
>>  
>>
>> Then we hear that the attachment either never arrives to the other team
>> or it “vanishes” after a “couple of days”.
>>
>>  
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *Pargeter, Christie :CO IS
>> *Sent:* Monday, July 22, 2013 11:16 AM
>>
>>
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Attachments Vanishing
>>
>>  
>>
>> ** 
>>
>> Has anyone had this with 7.6.4?  We are getting reports of a ton of
>> Change tasks “vanishing” from the system.  I asked my DBA to turn on
>> logging for the B tables but I am not seeing anything.  We are using the
>> Classic view of ITSM 7.6.4.
>>
>>  
>>
>> Thanks
>>
>>  
>>
>> ARS 7.6.4 SP 4
>>
>> ITSM 7.6.4 SP 4
>>
>> RKM 7.6.4 SP 4
>>
>> SLM 7.6.4 SP 1
>>
>> Window 2008 – 64 Bit
>>
>> MS SQ 2005
>>
>> IIS/Tomcat
>>
>> MidTier 7.6.4 SP 4
>>
>>  
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> ** **
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>> _ARSlist: "W

Fw:

[Chintan Shah]

Good afternoon!
http://intdyn.tafilarakia.com/ohzji/fxf.php?Chintan_Shah
  Chintan ShahSent from Yahoo! Mail for iPhone

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Re: Attachments Vanishing

[Jason Miller]

We haven't noticed any issues.  We also haven't done any true benchmarks
but all seems well.  You'll probably want to make sure you have Buffer
Logged Lines checked.  See "Buffering log output"
https://docs.bmc.com/docs/display/public/ars81/Server+logging+modes

I resisted for the longest time in fear of performance issues as well as
security.  All your data is now being written the app server's disk as well
as the db.  I finally broke down and figured the app server is sacred space
and if you can't trust the people who have access to the server then you
have bigger issues.  Sure there is something to be said about increasing
your data's surface area but one must weigh the benefit vs.risk for their
environment.

Regarding logs parsing I think you'll only get teasers about the WWRUG13
sessions for now.  There is something about why buy the cow if the milk is
free?  This is has always been a quandary; there is a need to have people
pay to put on the conference but there are those who will never be able
make that happen.  Should they suffer just because their funding is tight?
 Liking open source things I don't necessarily think so but I guess that is
also why the conference is considered an investment in your Remedy
shop?.?.?.

Jason

On Tue, Jul 23, 2013 at 7:14 AM, Pargeter, Christie :CO IS  wrote:

> **
>
> Do you see a performance hit for having the logging turned on?  Also, is
> there another site with more info about the Log Parsing & Management
> session.  I can’t get funding for WWRUG.
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
> *Sent:* Monday, July 22, 2013 4:37 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Attachments Vanishing
>
> ** **
>
> ** Do you have server side logging turned on?  If you have
> Filter/SQL/Escalation logging turned on you should be able to search for
> the INSERT/DELETE to the B table and see who did it and if you are really
> lucky the workflow that did it.  One you know who and when you can
> hopefully identify a user procedure that is being done (or not done) or
> system oddity that is doing it.
>
> ** **
>
> In the last 8 months or so I have become a fan of leaving server side
> logging on full time.  I have been able to track down so many odd things by
> logging API/SQL/Filter/Escalations to one ~2 GB log file.
>
> ** **
>
> PLUG: I have seen a preview of the tools that will be demonstrated in the
> "Log Parsing and Management" session at WWRUG13 (
> http://wwrug13.com/breakouts.html) and these are amazing for making that
> 2 GB log file something manageable and useful in a hurry.
>
> ** **
>
> Jason
>
> ** **
>
> On Mon, Jul 22, 2013 at 1:17 PM, Pargeter, Christie :CO IS <
> cparg...@lhs.org> wrote:
>
> ** 
>
> This has nothing to do with Tasks.  This is all around the attachments on
> the parent Change’s Work Info tab.  Our Help Desk is building these Changes
> with a template then go in and add a Work Info with an attachment (Summary
> is just “notes & CRQ” then attach the document).  Then they select Next
> Stage & Save to the db (all of this is at the Mode = Create). 
>
>  
>
> Then we hear that the attachment either never arrives to the other team or
> it “vanishes” after a “couple of days”.
>
>  
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Pargeter, Christie :CO IS
> *Sent:* Monday, July 22, 2013 11:16 AM
>
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Attachments Vanishing
>
>  
>
> ** 
>
> Has anyone had this with 7.6.4?  We are getting reports of a ton of Change
> tasks “vanishing” from the system.  I asked my DBA to turn on logging for
> the B tables but I am not seeing anything.  We are using the Classic view
> of ITSM 7.6.4.
>
>  
>
> Thanks
>
>  
>
> ARS 7.6.4 SP 4
>
> ITSM 7.6.4 SP 4
>
> RKM 7.6.4 SP 4
>
> SLM 7.6.4 SP 1
>
> Window 2008 – 64 Bit
>
> MS SQ 2005
>
> IIS/Tomcat
>
> MidTier 7.6.4 SP 4
>
>  
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> ** **
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Reconciliation Engine and New Records

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Looks like another developer set the auto identify settings and this is
what happened (I assumed he turned them off).  He set them to what is on
Production and now it works!

Thanks everyone!!

Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain
Sent: Tuesday, July 16, 2013 3:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Reconciliation Engine and New Records

It may be that the CI's have got a last modified date that is earlier
than the last time the merge job ran.

If this is the case then they will never get merged.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tomasiewicz, Mike (Information
Technology)
Sent: 16 July 2013 15:29
To: arslist@ARSLIST.ORG
Subject: Re: Reconciliation Engine and New Records

I would try to debug the recon job itself.

>From the CMDB:Console (The old console) open the Reconciliation Manager
tab, then open settings and set the Logging Level to Debug.

Run the job and the log will show you every rule, substitution, and
action it took against each CI from the sandbox.  I'm sure you'll find
your answer in there.

.: Mike T :.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR
INFORMATION OPERATIONS
Sent: Tuesday, July 16, 2013 7:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Reconciliation Engine and New Records

The reconciliationidentity value doesn't get generated until after it
runs through Reconciliation.  For some reason, it just sits in the
sandbox (there are no errors in the recon logs even after I set the
logging to debug).

I guess I would like to go back to my original question, I'd like to
follow the workflow (SQL, API Calls) when the recon engine runs the job
so I can see exactly what is happening.  Why is it skipping these
records?  Would it show that it's checking everything with a dataset of
BMC.ASSET.SANDBOX and then let me know why it skipped it?  (by showing
me the SQL query?).

Any assistance would be great.

Thanks!

Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kiran Patil
Sent: Thursday, July 11, 2013 11:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: Reconciliation Engine and New Records

Hi Lisa, 

1- Are indentification ids getting generated for
manual created CI in sandbox?
2- If yes, copy reconID of any of manual created 
And search on BASE_Element form and check 
Check how many records your getting?
3- do you have any other datasource integrated
With cmdb to populate CI? 

Regards
Kiran 


On Thu, 11 Jul 2013 20:24:24 +0550, arslist@ARSLIST.ORG wrote:
> Yep, doing the debug now.  But if there are no errors, I'm not sure 
> what it's going to show me.
> 
> I'm going to check the logs in a few minutes and see what I can find.
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Downing, Ryan
> Sent: Thursday, July 11, 2013 10:28 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Reconciliation Engine and New Records
> 
> **
> 
> Hi again Lisa,
> 
>  
> 
> Also, you may want to set your log level to "Debug" in the settings
> 
>  
> 
> 
> 
>  
> 
> Ryan.
> 
>  
> 
> From: Downing, Ryan
> Sent: Thursday, July 11, 2013 10:12 AM
> To: arslist@ARSLIST.ORG
> Subject: RE: Reconciliation Engine and New Records
> 
>  
> 
> Hi Lisa,
> 
>  
> 
> A couple of questions:
> 
>  
> 
> 1.   What is the ReconciliationIdentity value of the SANDBOX
> records? Is it a zero "0"  (If so.backup these records and then 
> delete them and retry running the job).
> 
> 2.   Does a BMC.ASSET record already exist for the  CI with the
same
> Name value or ReconciliationIdentity
> 
> 3.   Have you looked at the reconciliation log files in  directory>\ AtriumCore\Logssee if there is a merge or 
> directory>identification
> specific issue there (this should tell you something about each of the

> records having an issue)
> 
> 4.   Is the delete dataset active or Inactive
> 
>  
> 
> 
> 
>  
> 
> Regards,
> 
> Ryan.
> 
>  
> 
>  
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR 
> INFORMATION OPERATIONS
> Sent: Thursday, July 11, 2013 9:41 AM
> To: arslist@ARSLIST.ORG
> Subject: Reconciliation Engine and New Records
> 
>  
> 
> **
> 
> Recon Engine is running, no errors, but when adding new records to 
> Asset Management, they are not moving over to the BMC.ASSET dataset, 
> they are stuck in the Sandbox.
> 
>  
> 
> I'd like to see what's happening so I believe I would turn on API and 
> SQL logging.  But when I turn this on for 5 or 10 minutes, there's 
> about
> 20,000 lines to wade through.
> 
>  
> 
> What am I looking for?  A simple SQL statement that's changing the 
> DatasetI

Re: Attachments Vanishing

[SUBSCRIBE arslist Anonymous]

We have been experiencing this a similar issue

Started after upgrade from 6.3P20.

Issue reported: 11/15/11 07:43:23
Environment at time
ARSERVER = 7.5.00 Patch 004 201002051027
OS: UNIX 6.1
ORACLE = 10G
JAVA - 1.5
WEBSPHERE 6.1
Java webshpere = 1.5
Mid-tier version = 7.5.00 Patch 004 201002051027
Custom Environment.

On the Midtier, on create of new ticket Change (does not occur with 
Service/incident, just tested) with attachment as a non-admin, the attachment 
is not saved within ticket. You have to re-attach attachment after saved 
request. This does not occur if the user is an admin. The occurs in all version 
of internet explorer and mozilla.

At the time: re-added permission to attachment field , save the form, then 
removed the permission added then re-add original permissions. Then tested 
adding the attachment to on create in the web as non-admin and that worked.

Current
ARSERVER = 7.5.00 Patch 004 201002051027
OS: UNIX 6.1
ORACLE = 11G
JAVA - 1.5
WEBSPHERE 6.1
Java webshpere = 1.5
Mid-tier version = 7.5.00 Patch 004 201002051027

We still experience this issue today. (just tested with non-admin id)  
Guess my users are working with the work around of creating the request first 
then adding the attachment.

Also, occurs with MT 7.6.04 SP4 201305030241 Hotfix on IBM WebSphere 
Application Server/8.0 with ARS 7.5.00 Patch 004

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Re: Attachments Vanishing

[Pargeter, Christie :CO IS]

Do you see a performance hit for having the logging turned on?  Also, is
there another site with more info about the Log Parsing & Management
session.  I can't get funding for WWRUG.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Monday, July 22, 2013 4:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Attachments Vanishing

 

** Do you have server side logging turned on?  If you have
Filter/SQL/Escalation logging turned on you should be able to search for
the INSERT/DELETE to the B table and see who did it and if you are
really lucky the workflow that did it.  One you know who and when you
can hopefully identify a user procedure that is being done (or not done)
or system oddity that is doing it.

 

In the last 8 months or so I have become a fan of leaving server side
logging on full time.  I have been able to track down so many odd things
by logging API/SQL/Filter/Escalations to one ~2 GB log file.

 

PLUG: I have seen a preview of the tools that will be demonstrated in
the "Log Parsing and Management" session at WWRUG13
(http://wwrug13.com/breakouts.html) and these are amazing for making
that 2 GB log file something manageable and useful in a hurry.

 

Jason

 

On Mon, Jul 22, 2013 at 1:17 PM, Pargeter, Christie :CO IS
 wrote:

** 

This has nothing to do with Tasks.  This is all around the attachments
on the parent Change's Work Info tab.  Our Help Desk is building these
Changes with a template then go in and add a Work Info with an
attachment (Summary is just "notes & CRQ" then attach the document).
Then they select Next Stage & Save to the db (all of this is at the Mode
= Create). 

 

Then we hear that the attachment either never arrives to the other team
or it "vanishes" after a "couple of days".

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS
Sent: Monday, July 22, 2013 11:16 AM


To: arslist@ARSLIST.ORG
Subject: Attachments Vanishing

 

** 

Has anyone had this with 7.6.4?  We are getting reports of a ton of
Change tasks "vanishing" from the system.  I asked my DBA to turn on
logging for the B tables but I am not seeing anything.  We are using the
Classic view of ITSM 7.6.4.

 

Thanks

 

ARS 7.6.4 SP 4

ITSM 7.6.4 SP 4

RKM 7.6.4 SP 4

SLM 7.6.4 SP 1

Window 2008 - 64 Bit

MS SQ 2005

IIS/Tomcat

MidTier 7.6.4 SP 4

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: Web services

[Grooms, Frederick W]

If you published the web service from ARS then you should find the WSDL 
location when you were editing it in Developer Studio.

The normal Location is:
http://{MidTier_Web_Server:PORT}/arsys/WSDL/{ARS_Server}/{Web_Service_Name}

SoapUI is a great FREE utility for testing and working with web services   
http://www.soapui.org

Fred


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Deepali Nigade
Sent: Tuesday, July 23, 2013 8:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Web services

**
hi,
To consume the web service we require filter, which includes a set filed in 
which we have to specify WSDL file. I want to know from where do we get/create 
that file.
I have not tried with SOUP UI, as I  have no idea about it.Can you please tell 
me the steps to do via SOUP UI.
Thanks,
Deepali Nigade.

On Tue, Jul 23, 2013 at 6:24 PM, kanhu mohapatra 
mailto:kanhu.san...@gmail.com>> wrote:
**
Hello Deepali,

Have you tried consuming your published webservice via SOUP UI before going it 
through filter action.

Regards,
Kanhu Mohapatra.

On Tue, Jul 23, 2013 at 6:17 PM, Kulkarni, Vikrant 
mailto:vkulka...@columnit.com>> wrote:
Can you kindly elaborate on the issue you facing? Any errors or unexpected 
behavior?

This will help us understand you problem better.

Sent from my Xperia(tm) smartphone

Deepali Nigade mailto:deepali.ni...@gmail.com>> wrote:


hi all,

I have created and Published Web service, but unable to consume them.I have 
created a filter to consume but stuck with wsdl file. please guide on the same.



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Re: Advanced Searches in ITSM Incident (UNCLASSIFIED)

[Drew Shuller]

Jittu, I'm a little confused with the first part of your query. Wouldn't
the Status History In Progress be greater than the Submit Date, making the
value in the parentheses a negative number?

Drew
Soto Cano Air Base
Palmerola, Honduras


On Tue, Jul 23, 2013 at 3:51 AM, Vyom Labs Support  wrote:

> **
>
> Hi,
>
> ** **
>
> We can run a web report qualification as 
>
>  ( 'Submit Date' - 'Status*-History.In Progress.TIME'  )  <= (12*60*60)
> AND ('Status*-History.Resolved.TIME' - 'Submit Date') <=(48*60*60)  
>
> ** **
>
> here we will get the tickets which are resolved within 48 hrs and out of
> these which all are put in progress within 12 hrs.
>

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Re: Web services

[kanhu mohapatra]

Hello Deepali,

The answer is pretty simple, you can either provide the url of exposed
webservice or you can provide the .wsdl file which you can save when you
published it using any browser. you need to save it either using .xml
format or wsdl format (the choice is yours). I would recommend you to go
through the Integration guide for web service related information, you may
need to get into the basics of webservice.

have a great day...

Regards,
Kanhu Mohapatra.


On Tue, Jul 23, 2013 at 6:40 PM, Deepali Nigade wrote:

> **
> hi,
>
> To consume the web service we require filter, which includes a set filed
> in which we have to specify WSDL file. I want to know from where do we
> get/create that file.
> I have not tried with SOUP UI, as I  have no idea about it.Can you please
> tell me the steps to do via SOUP UI.
>
> Thanks,
> Deepali Nigade.
>
>
> On Tue, Jul 23, 2013 at 6:24 PM, kanhu mohapatra 
> wrote:
>
>> **
>> Hello Deepali,
>>
>> Have you tried consuming your published webservice via SOUP UI before
>> going it through filter action.
>>
>> Regards,
>> Kanhu Mohapatra.
>>
>>
>> On Tue, Jul 23, 2013 at 6:17 PM, Kulkarni, Vikrant <
>> vkulka...@columnit.com> wrote:
>>
>>> Can you kindly elaborate on the issue you facing? Any errors or
>>> unexpected behavior?
>>>
>>> This will help us understand you problem better.
>>>
>>> Sent from my Xperia™ smartphone
>>>
>>> Deepali Nigade  wrote:
>>>
>>>
>>> hi all,
>>>
>>> I have created and Published Web service, but unable to consume them.I
>>> have created a filter to consume but stuck with wsdl file. please guide on
>>> the same.
>>>
>>>
>>> ___
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>>>
>>>
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>>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Web services

[SUBSCRIBE arslist Anonymous]

Deepali,


Try using SOAPUI as suggested to consume the WDSL. 

Quick Hint: Go to youtube, "Using SOAP UI" ... for a demo and intro to the 
software.



Dee

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Re: Web services

[Deepali Nigade]

hi,

To consume the web service we require filter, which includes a set filed in
which we have to specify WSDL file. I want to know from where do we
get/create that file.
I have not tried with SOUP UI, as I  have no idea about it.Can you please
tell me the steps to do via SOUP UI.

Thanks,
Deepali Nigade.


On Tue, Jul 23, 2013 at 6:24 PM, kanhu mohapatra wrote:

> **
> Hello Deepali,
>
> Have you tried consuming your published webservice via SOUP UI before
> going it through filter action.
>
> Regards,
> Kanhu Mohapatra.
>
>
> On Tue, Jul 23, 2013 at 6:17 PM, Kulkarni, Vikrant  > wrote:
>
>> Can you kindly elaborate on the issue you facing? Any errors or
>> unexpected behavior?
>>
>> This will help us understand you problem better.
>>
>> Sent from my Xperia™ smartphone
>>
>> Deepali Nigade  wrote:
>>
>>
>> hi all,
>>
>> I have created and Published Web service, but unable to consume them.I
>> have created a filter to consume but stuck with wsdl file. please guide on
>> the same.
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Web services

[kanhu mohapatra]

Hello Deepali,

Have you tried consuming your published webservice via SOUP UI before going
it through filter action.

Regards,
Kanhu Mohapatra.


On Tue, Jul 23, 2013 at 6:17 PM, Kulkarni, Vikrant
wrote:

> Can you kindly elaborate on the issue you facing? Any errors or unexpected
> behavior?
>
> This will help us understand you problem better.
>
> Sent from my Xperia™ smartphone
>
> Deepali Nigade  wrote:
>
>
> hi all,
>
> I have created and Published Web service, but unable to consume them.I
> have created a filter to consume but stuck with wsdl file. please guide on
> the same.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: Web services

[Kulkarni, Vikrant]

Can you kindly elaborate on the issue you facing? Any errors or unexpected 
behavior?

This will help us understand you problem better.

Sent from my Xperia™ smartphone

Deepali Nigade  wrote:


hi all,

I have created and Published Web service, but unable to consume them.I have 
created a filter to consume but stuck with wsdl file. please guide on the same.

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Web services

[Deepali Nigade]

hi all,

I have created and Published Web service, but unable to consume them.I have 
created a filter to consume but stuck with wsdl file. please guide on the same.

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Re: Does the init form still work?

[Kiran Patil]

Hi Lisa,

Init-Form:  parameter can be used to capture event when user
login to user tool (thick client) this *parameter does not work for web
client*.

You can add java script to remedy login web page to record required
information.


Regards
Kiran






On Tue, Jul 23, 2013 at 2:59 PM, Lisa Singh  wrote:

> I was reading a discussion about using an init form to be able to
> track last login time of users more easily than trying to download
> millions of records using AR System Historical License Usage.
>
> Does anyone know if init forms still work in the Brave New World of
> mid-tier?
>
> Kind Regards,
>
> Lisa
>
>
> Remedy 7.6.04 SP4
> Windows 2008 R2
> MS SQL Sserver
>
>
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> "Where the Answers Are, and have been for 20 years"
>



-- 
*Regards*
*
**Kiran Patil*
*Cognizant Technology Solutions*
*Pune, India*
*Mob No: +91 989 037 7125
*

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Re: Advanced Searches in ITSM Incident (UNCLASSIFIED)

[Vyom Labs Support]

Hi,

 

We can run a web report qualification as 

 ( 'Submit Date' - 'Status*-History.In Progress.TIME'  )  <= (12*60*60) AND
('Status*-History.Resolved.TIME' - 'Submit Date') <=(48*60*60)  

 

here we will get the tickets which are resolved within 48 hrs and out of
these which all are put in progress within 12 hrs.

 

--

Regards,

Jittu Chacko

 

Vyom Labs Pvt. Ltd.

BSM Solutions & Services || ITIL Consulting & Training

Email: [hidden email]  || Web Site: www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs

 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ratliff, Jameka L CIV USARMY
INSCOM (US)
Sent: Monday, July 22, 2013 11:13 PM
To: arslist@ARSLIST.ORG
Subject: Advanced Searches in ITSM Incident (UNCLASSIFIED)

 

Classification: UNCLASSIFIED

Caveats: My Default Caveat

 

All,

 

Our customer is requesting statistics from Remedy.  We do not have our
Analytics currently installed.  Is there a way to query Incident Management
for number of tickets submitted, acknowledged within 12 hours and resolved
within 48 hours?

 

Thanks,

Jameka

 

ARS 7.6.4 SP 4

ITSM 7.6.4 SP 4

Window 2008 - 64 Bit

MS SQL 2008 R2

IIS/Tomcat

MidTier 7.6.4 SP 4 

 

Classification: UNCLASSIFIED

Caveats: My Default Caveat

 


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Does the init form still work?

[Lisa Singh]

I was reading a discussion about using an init form to be able to
track last login time of users more easily than trying to download
millions of records using AR System Historical License Usage.

Does anyone know if init forms still work in the Brave New World of mid-tier?

Kind Regards,

Lisa


Remedy 7.6.04 SP4
Windows 2008 R2
MS SQL Sserver

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