We have been experiencing this a similar issue Started after upgrade from 6.3P20.
Issue reported: 11/15/11 07:43:23 Environment at time ARSERVER = 7.5.00 Patch 004 201002051027 OS: UNIX 6.1 ORACLE = 10G JAVA - 1.5 WEBSPHERE 6.1 Java webshpere = 1.5 Mid-tier version = 7.5.00 Patch 004 201002051027 Custom Environment. On the Midtier, on create of new ticket Change (does not occur with Service/incident, just tested) with attachment as a non-admin, the attachment is not saved within ticket. You have to re-attach attachment after saved request. This does not occur if the user is an admin. The occurs in all version of internet explorer and mozilla. At the time: re-added permission to attachment field , save the form, then removed the permission added then re-add original permissions. Then tested adding the attachment to on create in the web as non-admin and that worked. Current ARSERVER = 7.5.00 Patch 004 201002051027 OS: UNIX 6.1 ORACLE = 11G JAVA - 1.5 WEBSPHERE 6.1 Java webshpere = 1.5 Mid-tier version = 7.5.00 Patch 004 201002051027 We still experience this issue today. (just tested with non-admin id) ---- Guess my users are working with the work around of creating the request first then adding the attachment. Also, occurs with MT 7.6.04 SP4 201305030241 Hotfix on IBM WebSphere Application Server/8.0 with ARS 7.5.00 Patch 004 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
