Piglatin From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard....@bwc.state.oh.us Sent: Tuesday, July 23, 2013 2:54 PM To: arslist@ARSLIST.ORG Subject: Re: Attachments Vanishing
** What language is it written in? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, July 23, 2013 2:36 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Attachments Vanishing ** There is a new version of AR Log Analyzer (release like 10 minutes ago) that can be found here: https://communities.bmc.com/docs/DOC-25473 Two of the of the new features are: 1) Added ability to filter the log file based on specific user 2) Added ability to filter the log file during a specific time period This should help making a really large log file manageable. Jason On Tue, Jul 23, 2013 at 7:14 AM, Pargeter, Christie :CO IS <cparg...@lhs.org<mailto:cparg...@lhs.org>> wrote: ** Do you see a performance hit for having the logging turned on? Also, is there another site with more info about the Log Parsing & Management session. I can't get funding for WWRUG. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Jason Miller Sent: Monday, July 22, 2013 4:37 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Attachments Vanishing ** Do you have server side logging turned on? If you have Filter/SQL/Escalation logging turned on you should be able to search for the INSERT/DELETE to the B table and see who did it and if you are really lucky the workflow that did it. One you know who and when you can hopefully identify a user procedure that is being done (or not done) or system oddity that is doing it. In the last 8 months or so I have become a fan of leaving server side logging on full time. I have been able to track down so many odd things by logging API/SQL/Filter/Escalations to one ~2 GB log file. PLUG: I have seen a preview of the tools that will be demonstrated in the "Log Parsing and Management" session at WWRUG13 (http://wwrug13.com/breakouts.html) and these are amazing for making that 2 GB log file something manageable and useful in a hurry. Jason On Mon, Jul 22, 2013 at 1:17 PM, Pargeter, Christie :CO IS <cparg...@lhs.org<mailto:cparg...@lhs.org>> wrote: ** This has nothing to do with Tasks. This is all around the attachments on the parent Change's Work Info tab. Our Help Desk is building these Changes with a template then go in and add a Work Info with an attachment (Summary is just "notes & CRQ" then attach the document). Then they select Next Stage & Save to the db (all of this is at the Mode = Create). Then we hear that the attachment either never arrives to the other team or it "vanishes" after a "couple of days". From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Pargeter, Christie :CO IS Sent: Monday, July 22, 2013 11:16 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Attachments Vanishing ** Has anyone had this with 7.6.4? We are getting reports of a ton of Change tasks "vanishing" from the system. I asked my DBA to turn on logging for the B tables but I am not seeing anything. We are using the Classic view of ITSM 7.6.4. Thanks ARS 7.6.4 SP 4 ITSM 7.6.4 SP 4 RKM 7.6.4 SP 4 SLM 7.6.4 SP 1 Window 2008 - 64 Bit MS SQ 2005 IIS/Tomcat MidTier 7.6.4 SP 4 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
