Analytics 7.6

[Frex Popo]

Hello all,
I have Analytics
7.6.06 installed in my development environment (Oracle database) and need to
refresh it with a copy from production. That would mean losing all the objects
(package, functions, stored procs, tables, views etc.). Is there any way I
could rerun manually all the .sql scripts in the installation package to
restore the schema, or is the only way to restore is by reinstalling analytics
again? 
My second
question would be, how about if I want to make my Analytics/BO installation
point to a different Remedy database, could I BO ODBC to point to the new
database and also run the SQL scripts or do I have to reinstall again?
I am finding the
option of reinstalling tedious and problematic so would appreciate if anyone
who attempted this can shared their thoughts.
Best Regards
frex

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Re: Moving from Oracle to SQL

[Dixit, Amol]

Hi,

Migrator can migrate the data from any database to any other database. 
Of-course BMC supported databases I am talking about.
All the data migration happen through the API and BMC AR server take care of 
all internal conversion. Even for Migrator user the data migration is seamless 
in regard of database specific type conversion.

To summarize, if you are using any tool that is Migrating the data using BMC AR 
Server API, you don't have bother about db specific formatted data

HTH

Regards
Amol

-Original Message-
From: Nall, Roger [mailto:roger.na...@t-mobile.com] 
Sent: 03 October 2013 20:45
Subject: Re: Moving from Oracle to SQL

Hi Misi,

Thank you for your input. Our issue is not moving forms and workflow from one 
server to another it is much more with the data in the forms. Thus we are 
looking at the available options. Using Migrator or RRR Chive are both options 
but I do believe there are tools available that will convert Oracle formatted 
data to  SQL Server formatted data at the database level.

This would allow to create an ARSystem database in SQL Server to work with. The 
big question is what are the gotchas involved with this type of conversion.

Thanks,

Roger A Nall
Sr. Remedy Developer

7668 Warren Parkway
Frisco, TX 75034
Desk: 972-464-3162
Cell: 973-652-6723

“You will get all you want in life, if you help enough other people get with 
they want”

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, October 02, 2013 6:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Moving from Oracle to SQL

Hi,

I will actually be doing a presentation on Friday 10:00 at WWRUG about a new 
set of tools to sync your DEF-files between servers.

You can already download RRR|ExportDef from our web site that will export your 
complete system in one go.

Then you could just import that on top the freshly installed server using
RRR|ImportDef (soon to be published).

When you are all done you can use RRR|DefDiff to check that everything is in 
sync.


Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Roger,
>
> We made this type of move here at JPL, actually merging one server 
> that was on MS SQL with another server using an Oracle back end.  We 
> have about 1/4 of the data you have, but we used a combination of RRRChive 
> and the Migrator tool.
> We used Migrator to move forms and workflow, which took about a week 
> using a phased approach.  Then we created an RRRChive job and ran it over a 
> weekend.
> After that, we synched nightly using the RRRChive job until the 
> cutover to production.  This method worked fine for us.
>
> Bill
>
>
> Date: Wed, 2 Oct 2013 09:23:43 -0700
> From: roger.na...@t-mobile.com
> Subject: Re: Moving from Oracle to SQL
> To: arslist@ARSLIST.ORG
>
> **
> Rick, You are correct about Migrator. So far we have tried RRR Chive 
> and Migrator. Our best estimate is more than 4 months to move that 
> much data. I found an article from Microsoft. They have tool to accomplish 
> the conversion.
> I was kind of hoping someone on the List may have had some experience 
> and would be willing to share any information. Thanks, Roger A NallSr.
> Remedy Developer 7668 Warren ParkwayFrisco, TX 75034Desk: 972-464-3162Cell:
> 973-652-6723 “You will get all you want in life, if you help enough 
> other people get with they want” From: Action Request System 
> discussion
> list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
> Sent: Wednesday, October 02, 2013 11:16 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Moving from Oracle to SQL ** You have GOT to be kidding, Kiran.
> I would rather pull my own fingernails out than use Migrator to move 1 
> TB of data.  That utility (I won't glorify it by calling it an
> application) is an antique in need of a long-overdue re-architecture.  
> It is reliable enough for small jobs, but I have learned that I can't 
> trust it to move larger chunks of anything.  And on top of that, it 
> would take forever, and easily take up more local RAM than any box is 
> likely to have available.Roger, I'm thinking there is probably a tool 
> provided by one or both of the DBMS to accomplish this much more quickly and 
> reliably than an application tool could.
>
> Rick On Wed, Oct 2, 2013 at 9:05 AM, Hullule, Kiran 
> 
> wrote:** From remedy application standpoint, you can think of using 
> Remedy Migrator Tool , that will take care of all data conversion from 
> Oracle to MSSQL db. From: Action Request System discussion
> list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nall, Roger
> Sent: Wednesday, October 02, 2013 9:21 PM
> To: a

Re: Help Needed for ARERR 102 Error.

The error (ARERR 102) comes when some of the  form name which is being passed 
dynamically to the server say in some active link action is not resolved . This 
could be because the server does not have that form at all or the field value 
which is being passed for form name does not have the value.

One possible case could be, on some action a filter is fired but that filter 
primary form is not available.
Same possibility could be with fields too.

However since you observe this issue after you got the new PC, it seems that 
because of some OS issue the values are not passed to the server on execution 
of some activelink in the first try . Will have to debug that on that specific 
machine/environment.

Regards,
Amit Kumar


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: 03 October 2013 20:29
To: arslist@ARSLIST.ORG
Subject: Re: Help Needed for ARERR 102 Error.

**
First of all message not in catalog is a message you receive when the AR System 
cannot read messages from the arsystem.cat file which is usually a problem when 
you perform a non root install on UNIX and forget to perform the post 
installation recommended tasks of manually changing the permission of the 
arsystem.cat file to make it readable by the non root user that is starting the 
AR System.


So when you mention that you have got a new PC Windows 7, do you mean it's a 
client?



I do not have access to what ARERR 102 is as of now, but you might want to 
import the help.def and help.arx files which should have information about what 
102 is.



Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Bhupendra Kumar
Sent: Thursday, October 03, 2013 3:06 AM
To: arslist@ARSLIST.ORG
Subject: Help Needed for ARERR 102 Error.

Dear All,

Ever since I got a new PC, with new OS ( windows 7 ) , I have been getting an 
ARERR 102 error when Opening an Incident from the Incident Management console. 
If I click OK, the error comes back up a second time.  If I click OK a second 
time, the error will go away and the record will display. Otherwise, no other 
issues in Remedy.

I have deleted all my .arf and .arv files, still getting error.
I have tried changing the BMC Remedy User Compatibility settings, still getting 
error. (screenshot in Work Info)
I turned on Logging to capture the issue. (file in Work Info)

There are other people in the company also having the same issue. I am a remedy 
Admin and I tried all I can do to fix this issue but I cannot.

Please see the screen shot below :

[cid:image001.jpg@01CEC0F4.E978BBC0]

Best Regards,
Bhupendra KUMAR
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tomasiewicz, Mike (Information 
Technology)
Sent: 03 October 2013 07:28
To: arslist@ARSLIST.ORG
Subject: Re: BMC Customer Support

**
I'd like to interject that everyone's mileage may vary when engaging support 
resources.  I also believe that support is doing a much better job than they 
have in the past.  That being said, I do not vouch for every person manning the 
desk, only my interactions.

.: Mike T :.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A
Sent: Wednesday, October 02, 2013 4:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Customer Support

**
Someone was just telling me on the ARSlist that BMC Support had really made a 
turnaround and was doing much better. Kathy's email seems to indicate otherwise.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris
Sent: Wednesday, October 02, 2013 11:05 AM
To: arslist@ARSLIST.ORG
Subject: BMC Customer Support

**
Hi,

Does anyone know who we can contact on a Sr. Management level at BMC regarding 
technical support?
We are not happy at all with the level of support we are receiving.
If you like, you contact me directly for any recommendations.

_ARSlist: "Where the Answers Are" and have been for 20 years_

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_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where 
the Answers Are" and have been for 20 years_

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<>

Re: Include fields from multiple Forms in filter Notification Message

[Ray Gellenbeck]

Join form(s) or temp fields (take 2 steps...first step pull the values from the 
other forms into temp fields, then use the temp fields in your other action in 
the same filter).

If you go join, remember the best practices regarding performance and depth of 
joins.

Ray Gellenbeck
Mgr, BSM
Sony Network Entertainment Int'l
San Diego, CA



 From: "Champagne, Susan" 
To: arslist@ARSLIST.ORG 
Sent: Thursday, October 3, 2013 11:59 AM
Subject: Re: Include fields from multiple Forms in filter Notification Message
 


**  
Thanks Tauf; I will likely take this route, but…So, am I correct in assuming 
that there is no way to include fields from multiple forms in one filter?


Susan
From:Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: October-03-13 2:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Include fields from multiple Forms in filter Notification Message
 
** 
Susan,
You could create workflow so that when the task is set to closed, you pull that 
data from the task work info form and append all the data you grab to the Notes 
field with some sort of delimiter. Then you can include the notes in your 
notification. If you don't want to use notes, you could create an additional 
field to hold this data. 

Sent from my iPhone

On Oct 3, 2013, at 11:49 AM, "Champagne, Susan"  
wrote:
** 
>Hi folks,
>I currently have a filter that sends a notification message to a task 
>submitter, alerting him/her when a task status changes to “Closed”. I have 
>been asked to add the Work Info fields, summary, notes, submitted by, and 
>submitted date, to the notification message. I’m not finding anything in the 
>guides that indicates how to pull fields into a filter notify action from 
>multiple forms. Since the primary form is TMS:Task, I seem to be limited to 
>using fields from this form only.
> 
>Can anyone tell me if there is a way to include fields from another form?
> 
>Tx
> 
>Susan
> 
> 
>
>
>The information contained in this e-mail and document(s) attached are for the 
>exclusive use of the addressee and may contain confidential, privileged and 
>non-disclosable information. If the recipient of this e-mail is not the 
>addressee, such recipient is strictly
 prohibited from reading, photocopying, distributing or otherwise using this 
e-mail or its content in any way. _ARSlist: "Where the Answers Are" and have 
been for 20 years_ 
_ARSlist: "Where the Answers Are" and have been for 20 years_ 

The information contained in this e-mail and document(s) attached are for the 
exclusive use of the addressee and may contain confidential, privileged and 
non-disclosable information. If the recipient of this e-mail is not the 
addressee, such recipient is strictly
 prohibited from reading, photocopying, distributing or otherwise using this 
e-mail or its content in any way. 
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Support Company based muti-tenancy

[Ray Gellenbeck]

Agreed.

We'd prefer the ability to say...

"This group's tickets are invisible to everyone else, including sister support 
teams within our company and other companies.

This data in CMDB can be seen by all in our company, but not others.

This data in CMDB can be seen by all companies

These support KB articles are only for NOC people.

These SRM catalog entries are for all companies except (x) and (y).

etc"

In Sony's case, we'd like to offer the app to other sister divisions while 
keeping some elements proprietary to ours, but take it a step deeper and say 
"the SOC's tickets cannot be viewed by anyone not in the SOC group(s)."

I have played with 8.1 in a dev sandbox but not delved into multi-tenancy 
changes yet.  In 7.6.04, the model was insufficient in complexity/options to 
allow this efficiently.

Ray Gellenbeck
Mgr, BSM
Sony Network Entertainment Int'l
San Diego, CA



 From: John Marshall 
To: arslist@ARSLIST.ORG 
Sent: Thursday, October 3, 2013 8:46 AM
Subject: Re: Support Company based muti-tenancy
 


** 
Hi Ryan,


I think that this phrase sums up
perfectly what multi-tenancy is “Tenancy is based and controlled at the Company
level”.
 
However, I think for my issue I would
like multi-tenancy to be defined as “Tenancy is based and controlled at the 
_Organizational_
level while allowing access to company level data”

Here is what I _think_ the issues would still be trying to setup the system
with support users having unrestricted access and the end users having access
to specific companies.
 
1. If I give the support users
"Unrestricted Access" then all the support users will see ALL the
tickets in the other organization’s area and we only want them to see items in
their area
 
2. End users belong to an overarching company of which all
the other (support) organizations are children of that company, so end users 
will
belong to that overarching company vs. a specific “sub company” (organization)
Let me see if I can give a use case based on what I really
want to do...
I work at GWU and ALL the users (end users and support
users) will need to belong to the company "GWU". 
I also have 2 organizations, IT and AT, that want to be able
to be completely autonomous from one another but still use the same user base
(GWU users). I would like to setup the support user in the IT group to belong
to a IT “company/org” and the AT support users belong to a AT “company/org”
So when a user calls IT to report an issue, I would like the
IT people to be able to 
a) Retrieve
the user records from the GWU pool of users (which we can with Support Company
Access Config) 
b) Have
the business rules for IT be used to process the ticket.
c) Not
have the AT group be able to see the tickets that belong to IT
Then I
would like the same to happen for the AT group when a user calls AT to report
an issue.
I think
the highest priority is based on Incident and Problem, but this would need to
cascade to the other ITSM modules as well
Again,
thanks for the input. Hopefully the above clears up a little bit what I am
looking for, however I think that might not be something that can be done with
just configuration options (but I am hoping to be proven wrong)
 
John
 



On Thu, Oct 3, 2013 at 9:53 AM, Downing, Ryan  wrote:

** 
>Hi John,
> 
>If I understand your dilemma correctly then ITSM 8.1 should be able to handle 
>this scenario with the following assumptions:
> 
>1. Support people have "Unrestricted Access"
>2. End users have "Restricted Access" to the Company (department) to which 
>they belong
> 
>In ITSM 8.1 multi-tenancy works as follows:
> 
>Ø  Multi-tenancy is a feature in the BMC Remedy Applications that enables you 
>to control which records and specific configuration data are exposed to a 
>user, based on the user’s permissions. Tenancy is based and controlled at the 
>Company level.  Various forms in the BMC Remedy Applications expose one or 
>more Company fields that control the tenancy access for a given record.
>Ø  Row-level security typically works as follows:
>o   On main user facing transactional forms:
>§  Tenancy is based on the  Customer Company and/or Process Company defined on 
>the record (sets field 112)
>§  Tenancy is also based on the Support Companies assigned to a record (sets 
>field 60900)
>o   Child forms:
>§  Child form should inherit their parents tenancy permissions
>o   Join forms
>§  Tenancy should be inherited from either the primary or secondary form 
>identified within the join criteria especially if one of the forms is a user 
>facing transactional form
> 
>Ø  Tenancy is implemented using the Row-level Security feature of AR.  In 
>summary we determine which groups or roles have access to a request through 
>the permissions on the Request ID field (field ID 1).
>-  In the Remedy Applications this is controlled by the following 
>permissions on field ID 1
>§  10 = Unrestricted Access 
>§  7 = Assignee Groups (field 112)
>§  60900 = Vendor A

WWRUG13, Tommy Tutone

[Doug Blair]

**
Hi ListersYes, Tommy Tutone's "867-5309 (Jenny)" was the topic of a research piece discussed at WWRUG13 this morning. While you have the patience to look carefully, you might find the past members section interesting...http://en.wikipedia.org/wiki/Tommy_Tutone
Doug--Doug Blaird...@blairing.com+1 224-558-54621208 East Fremont StreetArlington Heights, Illinois 60004ITILv3

_ARSlist: "Where the Answers Are" and have been for 20 years_

Fine-tuning or adjusting configuration parameters after installing CMDB or other AtriumCore applications

[Simon Ellis]

Currently in the process of carrying out the suggested activities in 
https://kb.bmc.com/infocenter/index?page=content&id=KA370107

Have an issue when applying Plugin-ARDBC-Threads: 4 12 in the ar.conf.

What i am observing is activities within the User Tool become un responsive 
when accessing areas like the System Information form.  In our dev environment 
BMC Support suggested making the following parameter changes:

Private-RPC-Socket:  390620   4   6  to Private-RPC-Socket: 390620 10 15
Private-RPC-Socket:  390635   4  10 to Private-RPC-Socket: 390635 10 20

This worked there, and i could keep the Plugin-ARDBC-Threads: 4 12 in the 
ar.conf as well.  However as i've gone through to applying the same changes to 
our test environment, i can only get the tool to work properly with the 
Plugin-ARDBC-Threads: 4 12 parameter commented out in the ar.conf file.

Anyone had similar issues applying these changes?  What's the significance of 
the Plugin-ARDBC-Threads: 4 12 parameter?  Can i just leave it out?

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Re: Include fields from multiple Forms in filter Notification Message

[Champagne, Susan]

Thanks again Ryan…great information for me to consider..

Susan

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Downing, Ryan
Sent: October-03-13 3:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: Include fields from multiple Forms in filter Notification Message

**
Susan,

I just realized….the table field is already on the task form…..

Create a temp display only field….and a filter guide (table loop) with filters 
to run through the table and perform the concatenations…then fire the 
notification using the temp field contents.

The only way to include fields from multiple forms (short of writing your own 
plugin to do so) is using join forms or tertiary forms that contain all of the 
data from the multiple base forms.

Ryan  ☺

From: Downing, Ryan
Sent: Thursday, October 03, 2013 3:20 PM
To: arslist@ARSLIST.ORG
Subject: RE: Include fields from multiple Forms in filter Notification Message

Hello again  ☺

If you require all work info entries…then as far as I am aware you are limited 
to either creating a join on the 2 forms and pushing to the join form where ID 
= ID and send the notifications form the join……or

Create the table field on the TMS:Task form and have a filter guide table loop 
to concatenate all of the work info records to a single temp field and use this 
field (in conjunction with any native task fields) to create the notify action.

I am sure there are probably other ways to accomplish this…but…the table field 
loop would be the most effective way that I can think of  ☺

Hope this helps
Regards,
Ryan

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Champagne, Susan
Sent: Thursday, October 03, 2013 3:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Include fields from multiple Forms in filter Notification Message

**

Yes Ryan, I do hope to include all of the work info entries, not just the most 
recent.

Your ideas are great; but, again, I wonder if there isn’t already a means of 
including fields from multiple forms into one filter, without having to create 
a new form or table or field on the primary form.

Thanks.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Downing, Ryan
Sent: October-03-13 3:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Include fields from multiple Forms in filter Notification Message

**
Hi Susan,

There are a few ways to accomplish what you want to do…Tauf mentioned a good 
way….also….

Keep in mind that there is a one to many relationship between a task and work 
info records (many work info records per task record). Do you need all 
potential entries included? Or just the most recent?

You could create a join form between TMS:Task and its Work Info form with all 
of the fields you need and either query the new join….or have notification 
workflow fire off of the join form (ensuring that any direct access URL is 
handled to point back to the real task form)
You could add a table field to the TMS:Task form for the Work Info form to get 
any or all of the associated work info records to include in the filter notify….

Hope this helps,

Regards,
Ryan.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Champagne, Susan
Sent: Thursday, October 03, 2013 3:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Include fields from multiple Forms in filter Notification Message

**
Thanks Tauf; I will likely take this route, but…So, am I correct in assuming 
that there is no way to include fields from multiple forms in one filter?
Susan
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Tauf Chowdhury
Sent: October-03-13 2:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Include fields from multiple Forms in filter Notification Message

**
Susan,
You could create workflow so that when the task is set to closed, you pull that 
data from the task work info form and append all the data you grab to the Notes 
field with some sort of delimiter. Then you can include the notes in your 
notification. If you don't want to use notes, you could create an additional 
field to hold this data.

Sent from my iPhone

On Oct 3, 2013, at 11:49 AM, "Champagne, Susan" 
mailto:schampa...@hsnsudbury.ca>> wrote:
**
Hi folks,
I currently have a filter that sends a notification message to a task 
submitter, alerting him/her when a task status changes to “Closed”. I have been 
asked to add the Work Info fields, summary, notes, submitted by, and submitted 
date, to the notification message. I’m not finding anything in the guides that 
indicates how to pull fields into a filter notify action from multiple forms. 
Since the primary form is TMS:Task

Re: Include fields from multiple Forms in filter Notification Message

[Champagne, Susan]

Thanks again Ryan,
Makes sense.

Susan


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Downing, Ryan
Sent: October-03-13 3:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Include fields from multiple Forms in filter Notification Message

**
Hello again  ☺

If you require all work info entries…then as far as I am aware you are limited 
to either creating a join on the 2 forms and pushing to the join form where ID 
= ID and send the notifications form the join……or

Create the table field on the TMS:Task form and have a filter guide table loop 
to concatenate all of the work info records to a single temp field and use this 
field (in conjunction with any native task fields) to create the notify action.

I am sure there are probably other ways to accomplish this…but…the table field 
loop would be the most effective way that I can think of  ☺

Hope this helps
Regards,
Ryan

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Champagne, Susan
Sent: Thursday, October 03, 2013 3:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Include fields from multiple Forms in filter Notification Message

**

Yes Ryan, I do hope to include all of the work info entries, not just the most 
recent.

Your ideas are great; but, again, I wonder if there isn’t already a means of 
including fields from multiple forms into one filter, without having to create 
a new form or table or field on the primary form.

Thanks.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Downing, Ryan
Sent: October-03-13 3:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Include fields from multiple Forms in filter Notification Message

**
Hi Susan,

There are a few ways to accomplish what you want to do…Tauf mentioned a good 
way….also….

Keep in mind that there is a one to many relationship between a task and work 
info records (many work info records per task record). Do you need all 
potential entries included? Or just the most recent?

You could create a join form between TMS:Task and its Work Info form with all 
of the fields you need and either query the new join….or have notification 
workflow fire off of the join form (ensuring that any direct access URL is 
handled to point back to the real task form)
You could add a table field to the TMS:Task form for the Work Info form to get 
any or all of the associated work info records to include in the filter notify….

Hope this helps,

Regards,
Ryan.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Champagne, Susan
Sent: Thursday, October 03, 2013 3:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Include fields from multiple Forms in filter Notification Message

**
Thanks Tauf; I will likely take this route, but…So, am I correct in assuming 
that there is no way to include fields from multiple forms in one filter?
Susan
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Tauf Chowdhury
Sent: October-03-13 2:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Include fields from multiple Forms in filter Notification Message

**
Susan,
You could create workflow so that when the task is set to closed, you pull that 
data from the task work info form and append all the data you grab to the Notes 
field with some sort of delimiter. Then you can include the notes in your 
notification. If you don't want to use notes, you could create an additional 
field to hold this data.

Sent from my iPhone

On Oct 3, 2013, at 11:49 AM, "Champagne, Susan" 
mailto:schampa...@hsnsudbury.ca>> wrote:
**
Hi folks,
I currently have a filter that sends a notification message to a task 
submitter, alerting him/her when a task status changes to “Closed”. I have been 
asked to add the Work Info fields, summary, notes, submitted by, and submitted 
date, to the notification message. I’m not finding anything in the guides that 
indicates how to pull fields into a filter notify action from multiple forms. 
Since the primary form is TMS:Task, I seem to be limited to using fields from 
this form only.

Can anyone tell me if there is a way to include fields from another form?

Tx

Susan




The information contained in this e-mail and document(s) attached are for the 
exclusive use of the addressee and may contain confidential, privileged and 
non-disclosable information. If the recipient of this e-mail is not the 
addressee, such recipient is strictly prohibited from reading, photocopying, 
distributing or otherwise using this e-mail or its content in any way. 
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

*

Re: Include fields from multiple Forms in filter Notification Message

[Downing, Ryan]

Susan,

I just realized….the table field is already on the task form…..

Create a temp display only field….and a filter guide (table loop) with filters 
to run through the table and perform the concatenations…then fire the 
notification using the temp field contents.

The only way to include fields from multiple forms (short of writing your own 
plugin to do so) is using join forms or tertiary forms that contain all of the 
data from the multiple base forms.

Ryan  ☺

From: Downing, Ryan
Sent: Thursday, October 03, 2013 3:20 PM
To: arslist@ARSLIST.ORG
Subject: RE: Include fields from multiple Forms in filter Notification Message

Hello again  ☺

If you require all work info entries…then as far as I am aware you are limited 
to either creating a join on the 2 forms and pushing to the join form where ID 
= ID and send the notifications form the join……or

Create the table field on the TMS:Task form and have a filter guide table loop 
to concatenate all of the work info records to a single temp field and use this 
field (in conjunction with any native task fields) to create the notify action.

I am sure there are probably other ways to accomplish this…but…the table field 
loop would be the most effective way that I can think of  ☺

Hope this helps
Regards,
Ryan

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Champagne, Susan
Sent: Thursday, October 03, 2013 3:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Include fields from multiple Forms in filter Notification Message

**

Yes Ryan, I do hope to include all of the work info entries, not just the most 
recent.

Your ideas are great; but, again, I wonder if there isn’t already a means of 
including fields from multiple forms into one filter, without having to create 
a new form or table or field on the primary form.

Thanks.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Downing, Ryan
Sent: October-03-13 3:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Include fields from multiple Forms in filter Notification Message

**
Hi Susan,

There are a few ways to accomplish what you want to do…Tauf mentioned a good 
way….also….

Keep in mind that there is a one to many relationship between a task and work 
info records (many work info records per task record). Do you need all 
potential entries included? Or just the most recent?

You could create a join form between TMS:Task and its Work Info form with all 
of the fields you need and either query the new join….or have notification 
workflow fire off of the join form (ensuring that any direct access URL is 
handled to point back to the real task form)
You could add a table field to the TMS:Task form for the Work Info form to get 
any or all of the associated work info records to include in the filter notify….

Hope this helps,

Regards,
Ryan.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Champagne, Susan
Sent: Thursday, October 03, 2013 3:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Include fields from multiple Forms in filter Notification Message

**
Thanks Tauf; I will likely take this route, but…So, am I correct in assuming 
that there is no way to include fields from multiple forms in one filter?
Susan
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Tauf Chowdhury
Sent: October-03-13 2:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Include fields from multiple Forms in filter Notification Message

**
Susan,
You could create workflow so that when the task is set to closed, you pull that 
data from the task work info form and append all the data you grab to the Notes 
field with some sort of delimiter. Then you can include the notes in your 
notification. If you don't want to use notes, you could create an additional 
field to hold this data.

Sent from my iPhone

On Oct 3, 2013, at 11:49 AM, "Champagne, Susan" 
mailto:schampa...@hsnsudbury.ca>> wrote:
**
Hi folks,
I currently have a filter that sends a notification message to a task 
submitter, alerting him/her when a task status changes to “Closed”. I have been 
asked to add the Work Info fields, summary, notes, submitted by, and submitted 
date, to the notification message. I’m not finding anything in the guides that 
indicates how to pull fields into a filter notify action from multiple forms. 
Since the primary form is TMS:Task, I seem to be limited to using fields from 
this form only.

Can anyone tell me if there is a way to include fields from another form?

Tx

Susan




The information contained in this e-mail and document(s) attached are for the 
exclusive use of the addressee and may conta

Re: Include fields from multiple Forms in filter Notification Message

[Downing, Ryan]

Hello again  ☺

If you require all work info entries…then as far as I am aware you are limited 
to either creating a join on the 2 forms and pushing to the join form where ID 
= ID and send the notifications form the join……or

Create the table field on the TMS:Task form and have a filter guide table loop 
to concatenate all of the work info records to a single temp field and use this 
field (in conjunction with any native task fields) to create the notify action.

I am sure there are probably other ways to accomplish this…but…the table field 
loop would be the most effective way that I can think of  ☺

Hope this helps
Regards,
Ryan

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Champagne, Susan
Sent: Thursday, October 03, 2013 3:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Include fields from multiple Forms in filter Notification Message

**

Yes Ryan, I do hope to include all of the work info entries, not just the most 
recent.

Your ideas are great; but, again, I wonder if there isn’t already a means of 
including fields from multiple forms into one filter, without having to create 
a new form or table or field on the primary form.

Thanks.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Downing, Ryan
Sent: October-03-13 3:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Include fields from multiple Forms in filter Notification Message

**
Hi Susan,

There are a few ways to accomplish what you want to do…Tauf mentioned a good 
way….also….

Keep in mind that there is a one to many relationship between a task and work 
info records (many work info records per task record). Do you need all 
potential entries included? Or just the most recent?

You could create a join form between TMS:Task and its Work Info form with all 
of the fields you need and either query the new join….or have notification 
workflow fire off of the join form (ensuring that any direct access URL is 
handled to point back to the real task form)
You could add a table field to the TMS:Task form for the Work Info form to get 
any or all of the associated work info records to include in the filter notify….

Hope this helps,

Regards,
Ryan.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Champagne, Susan
Sent: Thursday, October 03, 2013 3:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Include fields from multiple Forms in filter Notification Message

**
Thanks Tauf; I will likely take this route, but…So, am I correct in assuming 
that there is no way to include fields from multiple forms in one filter?
Susan
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Tauf Chowdhury
Sent: October-03-13 2:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Include fields from multiple Forms in filter Notification Message

**
Susan,
You could create workflow so that when the task is set to closed, you pull that 
data from the task work info form and append all the data you grab to the Notes 
field with some sort of delimiter. Then you can include the notes in your 
notification. If you don't want to use notes, you could create an additional 
field to hold this data.

Sent from my iPhone

On Oct 3, 2013, at 11:49 AM, "Champagne, Susan" 
mailto:schampa...@hsnsudbury.ca>> wrote:
**
Hi folks,
I currently have a filter that sends a notification message to a task 
submitter, alerting him/her when a task status changes to “Closed”. I have been 
asked to add the Work Info fields, summary, notes, submitted by, and submitted 
date, to the notification message. I’m not finding anything in the guides that 
indicates how to pull fields into a filter notify action from multiple forms. 
Since the primary form is TMS:Task, I seem to be limited to using fields from 
this form only.

Can anyone tell me if there is a way to include fields from another form?

Tx

Susan




The information contained in this e-mail and document(s) attached are for the 
exclusive use of the addressee and may contain confidential, privileged and 
non-disclosable information. If the recipient of this e-mail is not the 
addressee, such recipient is strictly prohibited from reading, photocopying, 
distributing or otherwise using this e-mail or its content in any way. 
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_


The information contained in this e-mail and document(s) attached are for the 
exclusive use of the addressee and may contain confidential, privileged and 
non-disclosable information. If the recipient of this e-mail is not the 
addressee, such recipient is 

Re: Include fields from multiple Forms in filter Notification Message

[Champagne, Susan]

Yes Ryan, I do hope to include all of the work info entries, not just the most 
recent.

Your ideas are great; but, again, I wonder if there isn’t already a means of 
including fields from multiple forms into one filter, without having to create 
a new form or table or field on the primary form.

Thanks.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Downing, Ryan
Sent: October-03-13 3:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Include fields from multiple Forms in filter Notification Message

**
Hi Susan,

There are a few ways to accomplish what you want to do…Tauf mentioned a good 
way….also….

Keep in mind that there is a one to many relationship between a task and work 
info records (many work info records per task record). Do you need all 
potential entries included? Or just the most recent?

You could create a join form between TMS:Task and its Work Info form with all 
of the fields you need and either query the new join….or have notification 
workflow fire off of the join form (ensuring that any direct access URL is 
handled to point back to the real task form)
You could add a table field to the TMS:Task form for the Work Info form to get 
any or all of the associated work info records to include in the filter notify….

Hope this helps,

Regards,
Ryan.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Champagne, Susan
Sent: Thursday, October 03, 2013 3:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Include fields from multiple Forms in filter Notification Message

**
Thanks Tauf; I will likely take this route, but…So, am I correct in assuming 
that there is no way to include fields from multiple forms in one filter?
Susan
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Tauf Chowdhury
Sent: October-03-13 2:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Include fields from multiple Forms in filter Notification Message

**
Susan,
You could create workflow so that when the task is set to closed, you pull that 
data from the task work info form and append all the data you grab to the Notes 
field with some sort of delimiter. Then you can include the notes in your 
notification. If you don't want to use notes, you could create an additional 
field to hold this data.

Sent from my iPhone

On Oct 3, 2013, at 11:49 AM, "Champagne, Susan" 
mailto:schampa...@hsnsudbury.ca>> wrote:
**
Hi folks,
I currently have a filter that sends a notification message to a task 
submitter, alerting him/her when a task status changes to “Closed”. I have been 
asked to add the Work Info fields, summary, notes, submitted by, and submitted 
date, to the notification message. I’m not finding anything in the guides that 
indicates how to pull fields into a filter notify action from multiple forms. 
Since the primary form is TMS:Task, I seem to be limited to using fields from 
this form only.

Can anyone tell me if there is a way to include fields from another form?

Tx

Susan




The information contained in this e-mail and document(s) attached are for the 
exclusive use of the addressee and may contain confidential, privileged and 
non-disclosable information. If the recipient of this e-mail is not the 
addressee, such recipient is strictly prohibited from reading, photocopying, 
distributing or otherwise using this e-mail or its content in any way. 
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_


The information contained in this e-mail and document(s) attached are for the 
exclusive use of the addressee and may contain confidential, privileged and 
non-disclosable information. If the recipient of this e-mail is not the 
addressee, such recipient is strictly prohibited from reading, photocopying, 
distributing or otherwise using this e-mail or its content in any way.
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_


The information contained in this e-mail and document(s) attached are for the 
exclusive use of the addressee and may contain confidential, privileged and 
non-disclosable information. If the recipient of this e-mail is not the 
addressee, such recipient is strictly prohibited from reading, photocopying, 
distributing or otherwise using this e-mail or its content in any way.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

WWRUG13 and more

[Blairing]

Folks, just a minute here between sessions to fill you in on on another big 
announcement that was almost lost in a flurry of Twinkie tossing at WWRUG13. We 
have heard that BMC will sponsor a larger scale user event at the Swan and 
Dolphin Resort starting October 13, 2014. The details are still to be announced 
but our hope is that many of the facets of the WWRUG conferences will be 
included.

In addition to this, WWRUG will present a Closer To You conference event in 
late March or early April, 2014 in Bangalore, India!  What better way to note 
that we are the World Wide Remedy Users Group than venture out to other parts 
of the world? The details on this are also in the very early planning stages 
but BMC and Unisys have agreed to be sponsors. We're still meeting in San Jose 
this week so things may change, but this much has been announced so far.

Exciting stuff, so happy to be in San Jose! Wish you were here!

Doug

--
Doug Blair
+1 224-558-5462

Sent from my new iPad
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ARSLIST LIVE PANEL

[Longwing, Lj]

ARSList MVP for 2013 is David Easter
BMC Beyond the Call of Duty for 2013 is Doug Mueller


On Thu, Oct 3, 2013 at 1:04 PM, Susan Palmer  wrote:

> **
> But no one told us 'non-attendee's' who the winners were !
>
>
> On Thu, Oct 3, 2013 at 1:56 PM, Blairing  wrote:
>
>> Hi...
>>
>> The ARSLIST LIVE panel at WWRUG13 has ended - we only had an hour as the
>> awards ceremony ran a little longer than expected - and I didn't see your
>> question until now. But now that is has been posted, I'll bet we get a
>> traditional answer on the ARSLIST!
>>
>> Doug
>>
>> --
>> Doug Blair
>> +1 224-558-5462
>>
>> Sent from my new iPad
>> Auto-corrected typos, misspellings and non-sequiturs are gratefully
>> attributed to Steve Jobs :-)
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Include fields from multiple Forms in filter Notification Message

[Champagne, Susan]

Sorry, maybe I’m misunderstanding, but is it not already stored in the Work 
Information form?

Susan

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: October-03-13 3:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Include fields from multiple Forms in filter Notification Message

**
There is but you will need to store it somewhere.

Sent from my iPhone

On Oct 3, 2013, at 11:59 AM, "Champagne, Susan" 
mailto:schampa...@hsnsudbury.ca>> wrote:
**
Thanks Tauf; I will likely take this route, but…So, am I correct in assuming 
that there is no way to include fields from multiple forms in one filter?
Susan
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: October-03-13 2:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Include fields from multiple Forms in filter Notification Message

**
Susan,
You could create workflow so that when the task is set to closed, you pull that 
data from the task work info form and append all the data you grab to the Notes 
field with some sort of delimiter. Then you can include the notes in your 
notification. If you don't want to use notes, you could create an additional 
field to hold this data.

Sent from my iPhone

On Oct 3, 2013, at 11:49 AM, "Champagne, Susan" 
mailto:schampa...@hsnsudbury.ca>> wrote:
**
Hi folks,
I currently have a filter that sends a notification message to a task 
submitter, alerting him/her when a task status changes to “Closed”. I have been 
asked to add the Work Info fields, summary, notes, submitted by, and submitted 
date, to the notification message. I’m not finding anything in the guides that 
indicates how to pull fields into a filter notify action from multiple forms. 
Since the primary form is TMS:Task, I seem to be limited to using fields from 
this form only.

Can anyone tell me if there is a way to include fields from another form?

Tx

Susan




The information contained in this e-mail and document(s) attached are for the 
exclusive use of the addressee and may contain confidential, privileged and 
non-disclosable information. If the recipient of this e-mail is not the 
addressee, such recipient is strictly prohibited from reading, photocopying, 
distributing or otherwise using this e-mail or its content in any way. 
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_


The information contained in this e-mail and document(s) attached are for the 
exclusive use of the addressee and may contain confidential, privileged and 
non-disclosable information. If the recipient of this e-mail is not the 
addressee, such recipient is strictly prohibited from reading, photocopying, 
distributing or otherwise using this e-mail or its content in any way. 
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_


The information contained in this e-mail and document(s) attached are for the 
exclusive use of the addressee and may contain confidential, privileged and 
non-disclosable information. If the recipient of this e-mail is not the 
addressee, such recipient is strictly prohibited from reading, photocopying, 
distributing or otherwise using this e-mail or its content in any way.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Include fields from multiple Forms in filter Notification Message

[Downing, Ryan]

Hi Susan,

There are a few ways to accomplish what you want to do…Tauf mentioned a good 
way….also….

Keep in mind that there is a one to many relationship between a task and work 
info records (many work info records per task record). Do you need all 
potential entries included? Or just the most recent?

You could create a join form between TMS:Task and its Work Info form with all 
of the fields you need and either query the new join….or have notification 
workflow fire off of the join form (ensuring that any direct access URL is 
handled to point back to the real task form)
You could add a table field to the TMS:Task form for the Work Info form to get 
any or all of the associated work info records to include in the filter notify….

Hope this helps,

Regards,
Ryan.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Champagne, Susan
Sent: Thursday, October 03, 2013 3:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Include fields from multiple Forms in filter Notification Message

**
Thanks Tauf; I will likely take this route, but…So, am I correct in assuming 
that there is no way to include fields from multiple forms in one filter?
Susan
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Tauf Chowdhury
Sent: October-03-13 2:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Include fields from multiple Forms in filter Notification Message

**
Susan,
You could create workflow so that when the task is set to closed, you pull that 
data from the task work info form and append all the data you grab to the Notes 
field with some sort of delimiter. Then you can include the notes in your 
notification. If you don't want to use notes, you could create an additional 
field to hold this data.

Sent from my iPhone

On Oct 3, 2013, at 11:49 AM, "Champagne, Susan" 
mailto:schampa...@hsnsudbury.ca>> wrote:
**
Hi folks,
I currently have a filter that sends a notification message to a task 
submitter, alerting him/her when a task status changes to “Closed”. I have been 
asked to add the Work Info fields, summary, notes, submitted by, and submitted 
date, to the notification message. I’m not finding anything in the guides that 
indicates how to pull fields into a filter notify action from multiple forms. 
Since the primary form is TMS:Task, I seem to be limited to using fields from 
this form only.

Can anyone tell me if there is a way to include fields from another form?

Tx

Susan




The information contained in this e-mail and document(s) attached are for the 
exclusive use of the addressee and may contain confidential, privileged and 
non-disclosable information. If the recipient of this e-mail is not the 
addressee, such recipient is strictly prohibited from reading, photocopying, 
distributing or otherwise using this e-mail or its content in any way. 
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_


The information contained in this e-mail and document(s) attached are for the 
exclusive use of the addressee and may contain confidential, privileged and 
non-disclosable information. If the recipient of this e-mail is not the 
addressee, such recipient is strictly prohibited from reading, photocopying, 
distributing or otherwise using this e-mail or its content in any way.
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ARSLIST LIVE PANEL

[Susan Palmer]

But no one told us 'non-attendee's' who the winners were !


On Thu, Oct 3, 2013 at 1:56 PM, Blairing  wrote:

> Hi...
>
> The ARSLIST LIVE panel at WWRUG13 has ended - we only had an hour as the
> awards ceremony ran a little longer than expected - and I didn't see your
> question until now. But now that is has been posted, I'll bet we get a
> traditional answer on the ARSLIST!
>
> Doug
>
> --
> Doug Blair
> +1 224-558-5462
>
> Sent from my new iPad
> Auto-corrected typos, misspellings and non-sequiturs are gratefully
> attributed to Steve Jobs :-)
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Include fields from multiple Forms in filter Notification Message

[Tauf Chowdhury]

There is but you will need to store it somewhere. 

Sent from my iPhone

> On Oct 3, 2013, at 11:59 AM, "Champagne, Susan"  
> wrote:
> 
> **
> Thanks Tauf; I will likely take this route, but…So, am I correct in assuming 
> that there is no way to include fields from multiple forms in one filter?
> 
> Susan
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
> Sent: October-03-13 2:56 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Include fields from multiple Forms in filter Notification Message
>  
> **
> Susan,
> You could create workflow so that when the task is set to closed, you pull 
> that data from the task work info form and append all the data you grab to 
> the Notes field with some sort of delimiter. Then you can include the notes 
> in your notification. If you don't want to use notes, you could create an 
> additional field to hold this data. 
> 
> Sent from my iPhone
> 
> On Oct 3, 2013, at 11:49 AM, "Champagne, Susan"  
> wrote:
> 
> **
> Hi folks,
> I currently have a filter that sends a notification message to a task 
> submitter, alerting him/her when a task status changes to “Closed”. I have 
> been asked to add the Work Info fields, summary, notes, submitted by, and 
> submitted date, to the notification message. I’m not finding anything in the 
> guides that indicates how to pull fields into a filter notify action from 
> multiple forms. Since the primary form is TMS:Task, I seem to be limited to 
> using fields from this form only.
>  
> Can anyone tell me if there is a way to include fields from another form?
>  
> Tx
>  
> Susan
>  
>  
> 
> 
> The information contained in this e-mail and document(s) attached are for the 
> exclusive use of the addressee and may contain confidential, privileged and 
> non-disclosable information. If the recipient of this e-mail is not the 
> addressee, such recipient is strictly prohibited from reading, photocopying, 
> distributing or otherwise using this e-mail or its content in any way. 
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> 
> 
> The information contained in this e-mail and document(s) attached are for the 
> exclusive use of the addressee and may contain confidential, privileged and 
> non-disclosable information. If the recipient of this e-mail is not the 
> addressee, such recipient is strictly prohibited from reading, photocopying, 
> distributing or otherwise using this e-mail or its content in any way. 
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Include fields from multiple Forms in filter Notification Message

[Champagne, Susan]

Thanks Tauf; I will likely take this route, but…So, am I correct in assuming 
that there is no way to include fields from multiple forms in one filter?

Susan
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: October-03-13 2:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Include fields from multiple Forms in filter Notification Message

**
Susan,
You could create workflow so that when the task is set to closed, you pull that 
data from the task work info form and append all the data you grab to the Notes 
field with some sort of delimiter. Then you can include the notes in your 
notification. If you don't want to use notes, you could create an additional 
field to hold this data.

Sent from my iPhone

On Oct 3, 2013, at 11:49 AM, "Champagne, Susan" 
mailto:schampa...@hsnsudbury.ca>> wrote:
**
Hi folks,
I currently have a filter that sends a notification message to a task 
submitter, alerting him/her when a task status changes to “Closed”. I have been 
asked to add the Work Info fields, summary, notes, submitted by, and submitted 
date, to the notification message. I’m not finding anything in the guides that 
indicates how to pull fields into a filter notify action from multiple forms. 
Since the primary form is TMS:Task, I seem to be limited to using fields from 
this form only.

Can anyone tell me if there is a way to include fields from another form?

Tx

Susan




The information contained in this e-mail and document(s) attached are for the 
exclusive use of the addressee and may contain confidential, privileged and 
non-disclosable information. If the recipient of this e-mail is not the 
addressee, such recipient is strictly prohibited from reading, photocopying, 
distributing or otherwise using this e-mail or its content in any way. 
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_


The information contained in this e-mail and document(s) attached are for the 
exclusive use of the addressee and may contain confidential, privileged and 
non-disclosable information. If the recipient of this e-mail is not the 
addressee, such recipient is strictly prohibited from reading, photocopying, 
distributing or otherwise using this e-mail or its content in any way.

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ARSLIST LIVE PANEL

[Blairing]

Hi...

The ARSLIST LIVE panel at WWRUG13 has ended - we only had an hour as the awards 
ceremony ran a little longer than expected - and I didn't see your question 
until now. But now that is has been posted, I'll bet we get a traditional 
answer on the ARSLIST!

Doug

--
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+1 224-558-5462

Sent from my new iPad
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)
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Re: Include fields from multiple Forms in filter Notification Message

[Tauf Chowdhury]

Susan,
You could create workflow so that when the task is set to closed, you pull that 
data from the task work info form and append all the data you grab to the Notes 
field with some sort of delimiter. Then you can include the notes in your 
notification. If you don't want to use notes, you could create an additional 
field to hold this data. 

Sent from my iPhone

> On Oct 3, 2013, at 11:49 AM, "Champagne, Susan"  
> wrote:
> 
> **
> Hi folks,
> I currently have a filter that sends a notification message to a task 
> submitter, alerting him/her when a task status changes to “Closed”. I have 
> been asked to add the Work Info fields, summary, notes, submitted by, and 
> submitted date, to the notification message. I’m not finding anything in the 
> guides that indicates how to pull fields into a filter notify action from 
> multiple forms. Since the primary form is TMS:Task, I seem to be limited to 
> using fields from this form only.
>  
> Can anyone tell me if there is a way to include fields from another form?
>  
> Tx
>  
> Susan
>  
>  
> 
> 
> The information contained in this e-mail and document(s) attached are for the 
> exclusive use of the addressee and may contain confidential, privileged and 
> non-disclosable information. If the recipient of this e-mail is not the 
> addressee, such recipient is strictly prohibited from reading, photocopying, 
> distributing or otherwise using this e-mail or its content in any way. 
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Include fields from multiple Forms in filter Notification Message

[Champagne, Susan]

Hi folks,
I currently have a filter that sends a notification message to a task 
submitter, alerting him/her when a task status changes to "Closed". I have been 
asked to add the Work Info fields, summary, notes, submitted by, and submitted 
date, to the notification message. I'm not finding anything in the guides that 
indicates how to pull fields into a filter notify action from multiple forms. 
Since the primary form is TMS:Task, I seem to be limited to using fields from 
this form only.

Can anyone tell me if there is a way to include fields from another form?

Tx

Susan




The information contained in this e-mail and document(s) attached are for the 
exclusive use of the addressee and may contain confidential, privileged and 
non-disclosable information. If the recipient of this e-mail is not the 
addressee, such recipient is strictly prohibited from reading, photocopying, 
distributing or otherwise using this e-mail or its content in any way.

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ARSLIST PANEL LIVE

[John Baker]

> Is there an advantage to reading the ARSLIST as opposed to digester
> sites like nabble?

> A: response is faster, you can respond directly rather than wait for
> the digest

Or, one can consider the various ARSlist RSS/Atom feeds from websites 
including www.javasystemsolutions.com/arslist.


Hope you're all enjoying the conference. Looking forward to some photos :)

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Re: ARSLIST LIVE PANEL

[Joel Atwood]

Is Remedyforce really a viable replacement for ITSM


On Thu, Oct 3, 2013 at 11:06 AM, Blairing  wrote:

> Question about Kerberos type of authentication for Mac users?
>
> Mueller: AR System supports chaining and modifiable orders for different
> authentication methods such as atrium SSO, AD chains etc
>
> Doug
>
> --
> Doug Blair
> +1 224-558-5462
>
> Sent from my new iPad
> Auto-corrected typos, misspellings and non-sequiturs are gratefully
> attributed to Steve Jobs :-)
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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ARSLIST LIVE PANEL

[Blairing]

Question about Kerberos type of authentication for Mac users?

Mueller: AR System supports chaining and modifiable orders for different 
authentication methods such as atrium SSO, AD chains etc

Doug

--
Doug Blair
+1 224-558-5462

Sent from my new iPad
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
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ARSLIST LIVE PANEL

[Blairing]

On BMC communities site there are "unsupported" plugins for Dev studio. What 
are the chances that theses utilities will be incorporated into the main 
product?

Some of them may be if they are on the Dev studio long term list of features. 
Some of them eventually will be included. Most of the plugins found on 
communities are supported at least by the authors or contributors on the list, 
but not through official support channels. A good example is archgid, written 
by some guy named Mueller

Doug

--
Doug Blair
+1 224-558-5462

Sent from my new iPad
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)
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ARSLIST LIVE PANEL

[Blairing]

In granular overlays, do I have to overlay the view if all I want to do is 
change the position of one field?

Mueller: you still have to overlay the view because the field is on the view, 
but only the field layout data is changed. Dev studio handles the underlying 
layers for you.  You use add field to view overlay, not overlaying the field 
itself.


Doug

--
Doug Blair
+1 224-558-5462

Sent from my new iPad
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to Steve Jobs :-)
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ARSLIST LIVE PANEL

[Blairing]

Can customer/partner developers develop their own code in the base layer?

Mueller: technically possible but BMC recommends NO. Base layer is intended for 
BMC only.  There is a feature on the IDEAS list for hierarchical overlays - go 
vote on BMC communities.

Doug

--
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+1 224-558-5462

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ARSLIST PANEL LIVE

[Blairing]

Is there an advantage to reading the ARSLIST as opposed to digester sites like 
nabble?

A: response is faster, you can respond directly rather than wait for the digest

What is the difference between digest and regular options when you subscribe to 
the ARSLIST?

A: digest sends one summary mail per day, regular sends every one out...

Doug

--
Doug Blair
+1 224-558-5462

Sent from my new iPad
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ARSLIST LIVE PANEL

[Blairing]

Comment: how to get David Easter to go to BMC conference next year - tell his 
kids that it is next to Disney World and mention they haven't had a vacation 
recently

Doug

--
Doug Blair
+1 224-558-5462

Sent from my new iPad
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)
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ARSLIST LIVE PANEL

[Blairing]

The panelists on stage are Dan Bloom, Doug Mueller, LJ LongWing, Joe D'Souza 
and DAVID EASTER!

Doug

--
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+1 224-558-5462

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Re: ARSLIST LIVE PANEL NOW

[Tauf Chowdhury]

This is great! It's like attending two sessions in 1 time slot. I'm in another 
room. 
Q: I've talked to a few people this week who are noobs. The main theme is that 
they are hesitant to post for fear of being incorrect and/or ridiculed. Any way 
of alleviating those fears? I just tell them that we all had to start at post 
#1 at some point in our careers. Just gotta jump in head first!

Sent from my iPhone

> On Oct 3, 2013, at 10:25 AM, Blairing  wrote:
> 
> At the WWRUG13 conference, the ARSLIST LIVE panel is just starting, with five 
> MVP's, Doug Mueller, Dan Bloom and many other familiar names in the room.  
> Would you like to ask a question of the group?  Post it here or email 
> d...@wwrug.com NOW.
> 
> Doug
> 
> --
> Doug Blair
> +1 224-558-5462
> 
> Sent from my new iPad
> Auto-corrected typos, misspellings and non-sequiturs are gratefully 
> attributed to Steve Jobs :-)
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"

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ARSLIST LIVE panel

[Blairing]

Q: CMDB asset life cycle status field has been moved. Where?

Asked and answered in another session :-), 

LJ long wing started to answer, doug mueller prempted response, Clair Sanford 
responded and again Mueller states: the asset management product added product 
life cycle data to the configuration management database. That was the wrong 
place. The life cycle info is NOT related to the configuration of the asset. 
The change that was made was to move the life cycle data into the life cycle 
product (asset management). The life cycle is now part of AST:Attributes ( or 
something close to that). It looks much the same on the screen, just the 
underlying data is in a different place.

Also the underlying database response for this type of operation is about 40 
per cent faster.

Doug

--
Doug Blair
+1 224-558-5462

Sent from my new iPad
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)
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ARSLIST LIVE Panel

[Blairing]

Q: can you comment on the differences between BMC communities and the ARSLIST?

Bloom: depth of long term expertise and fast response are best found on 
ARSLIST. ARSLIST is email based which gets around web page blockers in some 
locations. ARSLIST is also independent from BMC.

Mueller: ARSLIST has been around for 20 years, BMC Communities for 2. ARSLIST 
is customer driven. BMC communities supports multiple products without some of 
the social aspect. There are overlaps. Communities includes many BMC employees 
as participants, ARSLIST less so.  If the technology had been around in 1993, 
chances are that ARSLIST would have been a web forum

Doug

--
Doug Blair
+1 224-558-5462

Sent from my new iPad
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)
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ARSLIST LIVe panel

[Blairing]

Q: how do you get Twinkie stains out of your jacket?

(General amusement followed)

Doug

--
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+1 224-558-5462

Sent from my new iPad
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ARSLIST LIVE panel

[Blairing]

Question for Doug Mueller What's the difference between the atrium CMDB and 
the CLM CMDB?

A: they're the same. One is configuration, one is operational. They are not 
separate CMDB's, all the data is stored in the same Atrium CMDB. The CLM data 
is like a special skin on the underlying CMDB, with a customized interface 
layer.

Doug

--
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+1 224-558-5462

Sent from my new iPad
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)
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ARSLIST Live panel

[Blairing]

I'm in the audience, typing as fast as I can!

Comment: there is a tendency to ask a lot of questions instead of reading the 
manuals. That's acceptable, but don't be surprised if a bunch if people refer 
you to the manuals.

Doug

--
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+1 224-558-5462

Sent from my new iPad
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)
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ARSLIST LIve panel

[Blairing]

Q: Can you use the ARSLIST for a newbie question that seems dumb?

A: Absolutely. You'll usually get many answers, and occasionally a link to 
detailed knowledge, especially from seasoned professionals. 

Doug

--
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+1 224-558-5462

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to Steve Jobs :-)
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ARSLIST LIVE PANEL NOW

[Blairing]

At the WWRUG13 conference, the ARSLIST LIVE panel is just starting, with five 
MVP's, Doug Mueller, Dan Bloom and many other familiar names in the room.  
Would you like to ask a question of the group?  Post it here or email 
d...@wwrug.com NOW.

Doug

--
Doug Blair
+1 224-558-5462

Sent from my new iPad
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)
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Re: WWRUG13

[Tauf Chowdhury]

And the URL for the Twinkie video! 
http://instagram.com/p/fAycyuLs4f/

Sent from my iPhone

> On Oct 3, 2013, at 9:44 AM, Tauf Chowdhury  wrote:
> 
> All, I've been posting pics on Instagram but the flying Twinkies have been 
> caught on tape. Find me on Instagram! Username: Tauftastic
> 
> 
> Sent from my iPhone

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WWRUG13

[Tauf Chowdhury]

All, I've been posting pics on Instagram but the flying Twinkies have been 
caught on tape. Find me on Instagram! Username: Tauftastic


Sent from my iPhone
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Search feature in devloper studio

[Campbell, Paul (Paul)]

So has anyone gotten the search feature to work in developer studio to really 
work, I am am using Dev Studio 8.1 searching against a 7.6.04 server and I am 
trying to do something that seems really simple, but I can't seem to find any 
matches, so I want to find all filters that fire on submit or modify where 
primary form = X, and I put the form name in the search text, I set the search 
in to be Forms: Workflow; Guides and all it finds is the form, no filters.  
I've tried setting a qualification of Only These Locations, Object Type =Filter 
and TargetText Location = Form, still no filters.  Object Relationships are on, 
I just can't seem to get the right criteria.  Any search wizards out there?

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Re: Support Company based muti-tenancy

[John Marshall]

Hi Ryan,

 I think that this phrase sums up perfectly what multi-tenancy is “Tenancy
is based and controlled at the Company level”.



However, I think for my issue I would like multi-tenancy to be defined as
“Tenancy is based and controlled at the _Organizational_ level while
allowing access to company level data”


Here is what I _think_ the issues would still be trying to setup the system
with support users having unrestricted access and the end users having
access to specific companies.



1. If I give the support users "Unrestricted Access" then all the support
users will see ALL the tickets in the other organization’s area and we only
want them to see items in their area



2. End users belong to an overarching company of which all the other
(support) organizations are children of that company, so end users will
belong to that overarching company vs. a specific “sub company”
(organization)

Let me see if I can give a use case based on what I really want to do...

I work at GWU and ALL the users (end users and support users) will need to
belong to the company "GWU".

I also have 2 organizations, IT and AT, that want to be able to be
completely autonomous from one another but still use the same user base
(GWU users). I would like to setup the support user in the IT group to
belong to a IT “company/org” and the AT support users belong to a AT
“company/org”

So when a user calls IT to report an issue, I would like the IT people to
be able to

a) Retrieve the user records from the GWU pool of users (which we can with
Support Company Access Config)

b) Have the business rules for IT be used to process the ticket.

c) Not have the AT group be able to see the tickets that belong to IT

Then I would like the same to happen for the AT group when a user calls AT
to report an issue.

I think the highest priority is based on Incident and Problem, but this
would need to cascade to the other ITSM modules as well

Again, thanks for the input. Hopefully the above clears up a little bit
what I am looking for, however I think that might not be something that can
be done with just configuration options (but I am hoping to be proven wrong)



John




On Thu, Oct 3, 2013 at 9:53 AM, Downing, Ryan  wrote:

> **
>
> Hi John,
>
> ** **
>
> If I understand your dilemma correctly then ITSM 8.1 should be able to
> handle this scenario with the following assumptions:
>
> ** **
>
> 1. Support people have "Unrestricted Access"
>
> 2. End users have "Restricted Access" to the Company (department) to which
> they belong
>
> ** **
>
> In ITSM 8.1 multi-tenancy works as follows:
>
> ** **
>
> **Ø  **Multi-tenancy is a feature in the BMC Remedy Applications that
> enables you to control which records and specific configuration data are
> exposed to a user, based on the user’s permissions. Tenancy is based and
> controlled at the Company level.  Various forms in the BMC Remedy
> Applications expose one or more Company fields that control the tenancy
> access for a given record.
>
> **Ø  **Row-level security typically works as follows:
>
> **o   **On main user facing transactional forms:
>
> **§  **Tenancy is based on the  Customer Company and/or Process Company
> defined on the record (sets field 112)
>
> **§  **Tenancy is also based on the Support Companies assigned to a
> record (sets field 60900)
>
> **o   **Child forms:
>
> **§  **Child form should inherit their parents tenancy permissions
>
> **o   **Join forms
>
> **§  **Tenancy should be inherited from either the primary or secondary
> form identified within the join criteria especially if one of the forms is
> a user facing transactional form
>
> ** **
>
> **Ø  **Tenancy is implemented using the Row-level Security feature of AR.  In
> summary we determine which groups or roles have access to a request
> through the permissions on the Request ID field (field ID 1).
>
> **-  **In the Remedy Applications this is controlled by the
> following permissions on field ID 1
>
> **§  **10 = Unrestricted Access 
>
> **§  **7 = Assignee Groups (field 112)
>
> **§  **60900 = Vendor Assignee Groups (field 60900, typically only used
> for transactional based forms)
>
> **-  **These permissions are used to drive the tenancy model in
> the apps.  Both Assignee Groups and Vendor Assignee Groups are referred to
> as Implicit Groups in AR.
>
> **-  **In the apps we assign Company permission groups to these
> two Implicit Groups to control access to records.  Hence our tenancy model
> is based on Company access.  Unrestricted Access permission group is a
> regular AR permission group.  If a form is going to be row-level secured in
> the Apps (or multi-tenant) we typically assign these three permission
> groups to field ID 1 on that form.  Note, Vendor Assignee Groups (field
> 60900) typically contains the AR permissions group ID for Support Companies
> that are assigned to a record (e.g. f

Re: EXTERNAL: Re: Help Needed for ARERR 102 Error.

[Reiser, John J]

>From my Action Request System 3.2 Error Messages Guide

AR System Server Errors 102
Name parameter ( or name field in a parameter) is empty
The operation being performed requires a name specification for an item but no 
name was specified. Specify a value for the name parameter, and try the 
operation again.


Thank you,
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Thursday, October 03, 2013 10:59 AM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: Help Needed for ARERR 102 Error.

**
First of all message not in catalog is a message you receive when the AR System 
cannot read messages from the arsystem.cat file which is usually a problem when 
you perform a non root install on UNIX and forget to perform the post 
installation recommended tasks of manually changing the permission of the 
arsystem.cat file to make it readable by the non root user that is starting the 
AR System.


So when you mention that you have got a new PC Windows 7, do you mean it's a 
client?



I do not have access to what ARERR 102 is as of now, but you might want to 
import the help.def and help.arx files which should have information about what 
102 is.



Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Bhupendra Kumar
Sent: Thursday, October 03, 2013 3:06 AM
To: arslist@ARSLIST.ORG
Subject: Help Needed for ARERR 102 Error.

Dear All,

Ever since I got a new PC, with new OS ( windows 7 ) , I have been getting an 
ARERR 102 error when Opening an Incident from the Incident Management console. 
If I click OK, the error comes back up a second time.  If I click OK a second 
time, the error will go away and the record will display. Otherwise, no other 
issues in Remedy.

I have deleted all my .arf and .arv files, still getting error.
I have tried changing the BMC Remedy User Compatibility settings, still getting 
error. (screenshot in Work Info)
I turned on Logging to capture the issue. (file in Work Info)

There are other people in the company also having the same issue. I am a remedy 
Admin and I tried all I can do to fix this issue but I cannot.

Please see the screen shot below :

[cid:image001.jpg@01CEC029.DE6A1790]

Best Regards,
Bhupendra KUMAR
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tomasiewicz, Mike (Information 
Technology)
Sent: 03 October 2013 07:28
To: arslist@ARSLIST.ORG
Subject: Re: BMC Customer Support

**
I'd like to interject that everyone's mileage may vary when engaging support 
resources.  I also believe that support is doing a much better job than they 
have in the past.  That being said, I do not vouch for every person manning the 
desk, only my interactions.

.: Mike T :.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A
Sent: Wednesday, October 02, 2013 4:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Customer Support

**
Someone was just telling me on the ARSlist that BMC Support had really made a 
turnaround and was doing much better. Kathy's email seems to indicate otherwise.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris
Sent: Wednesday, October 02, 2013 11:05 AM
To: arslist@ARSLIST.ORG
Subject: BMC Customer Support

**
Hi,

Does anyone know who we can contact on a Sr. Management level at BMC regarding 
technical support?
We are not happy at all with the level of support we are receiving.
If you like, you contact me directly for any recommendations.

_ARSlist: "Where the Answers Are" and have been for 20 years_

Information contained in this email is subject to the disclaimer found by 
clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where 
the Answers Are" and have been for 20 years_

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Re: Moving from Oracle to SQL

[Nall, Roger]

Hi Misi,

Thank you for your input. Our issue is not moving forms and workflow from one 
server to another it is much more with the data in the forms. Thus we are 
looking at the available options. Using Migrator or RRR Chive are both options 
but I do believe there are tools available that will convert Oracle formatted 
data to  SQL Server formatted data at the database level.

This would allow to create an ARSystem database in SQL Server to work with. The 
big question is what are the gotchas involved with this type of conversion.

Thanks,

Roger A Nall
Sr. Remedy Developer

7668 Warren Parkway
Frisco, TX 75034
Desk: 972-464-3162
Cell: 973-652-6723

“You will get all you want in life, if you help enough other people get with 
they want”

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, October 02, 2013 6:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Moving from Oracle to SQL

Hi,

I will actually be doing a presentation on Friday 10:00 at WWRUG about a new 
set of tools to sync your DEF-files between servers.

You can already download RRR|ExportDef from our web site that will export your 
complete system in one go.

Then you could just import that on top the freshly installed server using
RRR|ImportDef (soon to be published).

When you are all done you can use RRR|DefDiff to check that everything is in 
sync.


Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Roger,
>
> We made this type of move here at JPL, actually merging one server 
> that was on MS SQL with another server using an Oracle back end.  We 
> have about 1/4 of the data you have, but we used a combination of RRRChive 
> and the Migrator tool.
> We used Migrator to move forms and workflow, which took about a week 
> using a phased approach.  Then we created an RRRChive job and ran it over a 
> weekend.
> After that, we synched nightly using the RRRChive job until the 
> cutover to production.  This method worked fine for us.
>
> Bill
>
>
> Date: Wed, 2 Oct 2013 09:23:43 -0700
> From: roger.na...@t-mobile.com
> Subject: Re: Moving from Oracle to SQL
> To: arslist@ARSLIST.ORG
>
> **
> Rick, You are correct about Migrator. So far we have tried RRR Chive 
> and Migrator. Our best estimate is more than 4 months to move that 
> much data. I found an article from Microsoft. They have tool to accomplish 
> the conversion.
> I was kind of hoping someone on the List may have had some experience 
> and would be willing to share any information. Thanks, Roger A NallSr. 
> Remedy Developer 7668 Warren ParkwayFrisco, TX 75034Desk: 972-464-3162Cell:
> 973-652-6723 “You will get all you want in life, if you help enough 
> other people get with they want” From: Action Request System 
> discussion
> list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
> Sent: Wednesday, October 02, 2013 11:16 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Moving from Oracle to SQL ** You have GOT to be kidding, Kiran.
> I would rather pull my own fingernails out than use Migrator to move 1 
> TB of data.  That utility (I won't glorify it by calling it an 
> application) is an antique in need of a long-overdue re-architecture.  
> It is reliable enough for small jobs, but I have learned that I can't 
> trust it to move larger chunks of anything.  And on top of that, it 
> would take forever, and easily take up more local RAM than any box is 
> likely to have available.Roger, I'm thinking there is probably a tool 
> provided by one or both of the DBMS to accomplish this much more quickly and 
> reliably than an application tool could.
>
> Rick On Wed, Oct 2, 2013 at 9:05 AM, Hullule, Kiran 
> 
> wrote:** From remedy application standpoint, you can think of using 
> Remedy Migrator Tool , that will take care of all data conversion from 
> Oracle to MSSQL db. From: Action Request System discussion 
> list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nall, Roger
> Sent: Wednesday, October 02, 2013 9:21 PM
> To: arslist@ARSLIST.ORG
> Subject: Moving from Oracle to SQL ** I am wondering if anyone would 
> be willing to share their experiences with this type of change. We have 
> approx.
> 1TB of data and are looking at the best and fastest way to move that 
> much data. Thanks, Roger A NallSr. Remedy Developer 7668 Warren 
> ParkwayFrisco, TX
> 75034Desk: 972-464-3162Cell: 973-652-6723 “You will get all you want 
> in life, if you help enough other people get with they want” _ARSlist: 
> "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the 
> Answers Are"
> and have been for 20 years_  _ARSlist: "Where the Answers Are" and 
> have be

Re: Help Needed for ARERR 102 Error.

[Joe D'Souza]

First of all message not in catalog is a message you receive when the AR
System cannot read messages from the arsystem.cat file which is usually a
problem when you perform a non root install on UNIX and forget to perform
the post installation recommended tasks of manually changing the permission
of the arsystem.cat file to make it readable by the non root user that is
starting the AR System.

 

So when you mention that you have got a new PC Windows 7, do you mean it's a
client?

 

I do not have access to what ARERR 102 is as of now, but you might want to
import the help.def and help.arx files which should have information about
what 102 is.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Bhupendra Kumar
Sent: Thursday, October 03, 2013 3:06 AM
To: arslist@ARSLIST.ORG
Subject: Help Needed for ARERR 102 Error.

 

Dear All,

 

Ever since I got a new PC, with new OS ( windows 7 ) , I have been getting
an ARERR 102 error when Opening an Incident from the Incident Management
console. If I click OK, the error comes back up a second time.  If I click
OK a second time, the error will go away and the record will display.
Otherwise, no other issues in Remedy.

 

I have deleted all my .arf and .arv files, still getting error.

I have tried changing the BMC Remedy User Compatibility settings, still
getting error. (screenshot in Work Info)

I turned on Logging to capture the issue. (file in Work Info)

 

There are other people in the company also having the same issue. I am a
remedy Admin and I tried all I can do to fix this issue but I cannot.

 

Please see the screen shot below : 

 



 

Best Regards,

Bhupendra KUMAR

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tomasiewicz, Mike (Information
Technology)
Sent: 03 October 2013 07:28
To: arslist@ARSLIST.ORG
Subject: Re: BMC Customer Support

 

** 

I'd like to interject that everyone's mileage may vary when engaging support
resources.  I also believe that support is doing a much better job than they
have in the past.  That being said, I do not vouch for every person manning
the desk, only my interactions.

 

.: Mike T :.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A
Sent: Wednesday, October 02, 2013 4:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Customer Support

 

** 

Someone was just telling me on the ARSlist that BMC Support had really made
a turnaround and was doing much better. Kathy's email seems to indicate
otherwise. 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris
Sent: Wednesday, October 02, 2013 11:05 AM
To: arslist@ARSLIST.ORG
Subject: BMC Customer Support

 

** 

Hi,

 

Does anyone know who we can contact on a Sr. Management level at BMC
regarding technical support?

We are not happy at all with the level of support we are receiving.

If you like, you contact me directly for any recommendations.

 

_ARSlist: "Where the Answers Are" and have been for 20 years_


Information contained in this email is subject to the disclaimer found by
clicking on the following link:
http://www.lyondellbasell.com/Footer/Disclaimer/ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Support Company based muti-tenancy

[John Marshall]

Hi Rebecca,

You are absolutly right about that being a slippery slope that's why I want
to avoid any type of code changes. That 'Compnay' field is one of those
kind of important ones in ITSM...oh well, thanks for the input

John

p.s. I work at George Washington University (the Ashburn VA campus)


On Thu, Oct 3, 2013 at 9:12 AM, Boyd, Rebecca  wrote:

> **
>
> John,
>
> When we went to 7.5 a few years ago we wanted to do the same exact thing.
> We made some coding changes but, for various reasons, it was never entirely
> satisfactory. Once you start tinkering it’s a very slippery slope. We’re in
> the process of upgrading to 8.1 so will be re-visiting the issue to see if
> we can’t come up with some fresh ideas.
>
> Rebecca
>
>
> On Mon, Sep 30, 2013 at 2:27 PM, John Marshall  wrote:
>
>> I wanted to see if anyone out there can give me some suggestions on how
>> to accomplish the following in the ITSM 8.1 environment WITHOUT any coding
>> changes…
>>
>> I am working for a university that has several departments that would
>> like to use the ITSM in a multi tenancy fashion; so each department would
>> like to have their own set of rules, support groups, etc. and NOT allow the
>> other departments to see their tickets and them not see the other
>> department’s tickets.
>>
>> So far, it sounds like a straight multi-tenancy setup, however the issue
>> here is that ALL the departments would like use the same user base but have
>> their department rules apply.
>>
>> I know that I can use the “Support Company Access Config” to share the
>> people data across the various departments, but then my dilemma is that
>> when a support user select a customer, that customer’s company gets
>> populated with a company which might not be (and probably won’t be) the
>> same company (department) of the support user, so the support user’s
>> company (department) rules will not be applied, it will be the rules
>> associated to the customer's company.
>>
>> Any ideas/suggestions on how to force it to be the support person’s
>> company (department) rules, again, short of coding changes?
>>
>> Thanks for any help/ideas/etc.
>>
>> John
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
>
>
> --
> Rebecca Boyd
> Application Administrator
> Wake Forest University
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: BMC Customer Support

[Susan Palmer]

Thank you Jon for providing your information to the arslist.  It's not
often (with the exception of Doug Mueller) a bmc executive participates in
the list and your attention is appreciated.

When an executive volunteers to follow-up we should always graciously take
advantage of that offer.  What better way to make sure you're receiving the
exposure to issues you're having at a level high enough to make a
difference in bmc process.

Regards,
Susan Palmer
ShopperTrak


On Thu, Oct 3, 2013 at 2:59 AM, Jon Rendle  wrote:

> Thanks Kathy. Please do contact me directly if you do not get a
> satisfactory answer to your issues. It would be very helpful to me if you
> could contact me directly and provide some insight into the problems you've
> had with ticket ID's so I can do some research. If something hasn't worked
> as it should have, I can work with my management team to rectify the issue
> so we don't have the same problem again.
>
> Many thanks and please accept my apologies if the experience you've had
> with BMC's Support team hasn't lived up to expectations.
>
> Jon
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: Support Company based muti-tenancy

[Downing, Ryan]

Hi John,



If I understand your dilemma correctly then ITSM 8.1 should be able to handle 
this scenario with the following assumptions:



1. Support people have "Unrestricted Access"

2. End users have "Restricted Access" to the Company (department) to which they 
belong



In ITSM 8.1 multi-tenancy works as follows:



Ø  Multi-tenancy is a feature in the BMC Remedy Applications that enables you 
to control which records and specific configuration data are exposed to a user, 
based on the user’s permissions. Tenancy is based and controlled at the Company 
level.  Various forms in the BMC Remedy Applications expose one or more Company 
fields that control the tenancy access for a given record.

Ø  Row-level security typically works as follows:

o   On main user facing transactional forms:

§  Tenancy is based on the  Customer Company and/or Process Company defined on 
the record (sets field 112)

§  Tenancy is also based on the Support Companies assigned to a record (sets 
field 60900)

o   Child forms:

§  Child form should inherit their parents tenancy permissions

o   Join forms

§  Tenancy should be inherited from either the primary or secondary form 
identified within the join criteria especially if one of the forms is a user 
facing transactional form



Ø  Tenancy is implemented using the Row-level Security feature of AR.  In 
summary we determine which groups or roles have access to a request through the 
permissions on the Request ID field (field ID 1).

-  In the Remedy Applications this is controlled by the following 
permissions on field ID 1

§  10 = Unrestricted Access

§  7 = Assignee Groups (field 112)

§  60900 = Vendor Assignee Groups (field 60900, typically only used for 
transactional based forms)

-  These permissions are used to drive the tenancy model in the apps.  
Both Assignee Groups and Vendor Assignee Groups are referred to as Implicit 
Groups in AR.

-  In the apps we assign Company permission groups to these two 
Implicit Groups to control access to records.  Hence our tenancy model is based 
on Company access.  Unrestricted Access permission group is a regular AR 
permission group.  If a form is going to be row-level secured in the Apps (or 
multi-tenant) we typically assign these three permission groups to field ID 1 
on that form.  Note, Vendor Assignee Groups (field 60900) typically contains 
the AR permissions group ID for Support Companies that are assigned to a record 
(e.g. for Incident that would be the Assigned and Owner Support Company; for 
Change that would be the Change Coordinator and Manager Support Company, etc.). 
 The Vendor Assignee Groups permission is not required on all forms and it 
typically found on transactional based forms.

-  So in order for a user to see a record, on a form that is 
multi-tenant, they need to either have the Unrestricted Access permission 
group, which gives them access to all records as this is defined on field ID 1 
on all tenant forms OR they need to have access granted by one of the two 
Implicit Groups.



You’re use case in ITSM 8.1 would mean that the customer company is stored in 
field 112 (Assignee Groups) and the support user company is stored in field 
60900 (Vendor Assignee Groups) (on all main transactional forms: incident, 
problem, change…etc…). Since Field ID 1 on these forms has permissions to both 
field 112 and 60900 the appropriate people should see the request.



Support users should be allowed to see all requests as they have unrestricted 
access.



(hopefully I have understood you’re use case properly  ☺)



Hope this helps.



Regards,

Ryan.





-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Marshall
Sent: Monday, September 30, 2013 2:28 PM
To: arslist@ARSLIST.ORG
Subject: Support Company based muti-tenancy



I wanted to see if anyone out there can give me some suggestions on how to 
accomplish the following in the ITSM 8.1 environment WITHOUT any coding changes…



I am working for a university that has several departments that would like to 
use the ITSM in a multi tenancy fashion; so each department would like to have 
their own set of rules, support groups, etc. and NOT allow the other 
departments to see their tickets and them not see the other department’s 
tickets.

So far, it sounds like a straight multi-tenancy setup, however the issue here 
is that ALL the departments would like use the same user base but have their 
department rules apply.



I know that I can use the “Support Company Access Config” to share the people 
data across the various departments, but then my dilemma is that when a support 
user select a customer, that customer’s company gets populated with a company 
which might not be (and probably won’t be) the same company (department) of the 
support user, so the support user’s company (department) rules will not be 
applied, it will be the rules associat

Re: Support Company based muti-tenancy

[Boyd, Rebecca]

John,

When we went to 7.5 a few years ago we wanted to do the same exact thing.
We made some coding changes but, for various reasons, it was never entirely
satisfactory. Once you start tinkering it’s a very slippery slope. We’re in
the process of upgrading to 8.1 so will be re-visiting the issue to see if
we can’t come up with some fresh ideas.

Rebecca


On Mon, Sep 30, 2013 at 2:27 PM, John Marshall  wrote:

> I wanted to see if anyone out there can give me some suggestions on how to
> accomplish the following in the ITSM 8.1 environment WITHOUT any coding
> changes…
>
> I am working for a university that has several departments that would like
> to use the ITSM in a multi tenancy fashion; so each department would like
> to have their own set of rules, support groups, etc. and NOT allow the
> other departments to see their tickets and them not see the other
> department’s tickets.
>
> So far, it sounds like a straight multi-tenancy setup, however the issue
> here is that ALL the departments would like use the same user base but have
> their department rules apply.
>
> I know that I can use the “Support Company Access Config” to share the
> people data across the various departments, but then my dilemma is that
> when a support user select a customer, that customer’s company gets
> populated with a company which might not be (and probably won’t be) the
> same company (department) of the support user, so the support user’s
> company (department) rules will not be applied, it will be the rules
> associated to the customer's company.
>
> Any ideas/suggestions on how to force it to be the support person’s
> company (department) rules, again, short of coding changes?
>
> Thanks for any help/ideas/etc.
>
> John
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>



-- 
Rebecca Boyd
Application Administrator
Wake Forest University

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Effects of SLA on open tickets

[shashidhar M S]

Hi Experts,

I have a query regarding SLAs. We have a scenario where the terms and condition 
of an SLA has been modified. On modifying an open ticket where this SLA was 
attached, The milestones are behaving strange. Say we have 3 milestones at 25%, 
75% and 100%, after modifying the ticket, the 100% milestone has remained the 
same as how it was before modifying. But 25% and 75% has over taken the 100%. 

I would like to know the effects on the milestones of open tickets when an SLA  
is modified.

Thanks,

Shashhidhar

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Re: BMC Customer Support

[Jon Rendle]

Thanks Kathy. Please do contact me directly if you do not get a satisfactory 
answer to your issues. It would be very helpful to me if you could contact me 
directly and provide some insight into the problems you've had with ticket ID's 
so I can do some research. If something hasn't worked as it should have, I can 
work with my management team to rectify the issue so we don't have the same 
problem again.

Many thanks and please accept my apologies if the experience you've had with 
BMC's Support team hasn't lived up to expectations.

Jon

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Help Needed for ARERR 102 Error.

[Bhupendra Kumar]

Dear All,

Ever since I got a new PC, with new OS ( windows 7 ) , I have been getting an 
ARERR 102 error when Opening an Incident from the Incident Management console. 
If I click OK, the error comes back up a second time.  If I click OK a second 
time, the error will go away and the record will display. Otherwise, no other 
issues in Remedy.

I have deleted all my .arf and .arv files, still getting error.
I have tried changing the BMC Remedy User Compatibility settings, still getting 
error. (screenshot in Work Info)
I turned on Logging to capture the issue. (file in Work Info)

There are other people in the company also having the same issue. I am a remedy 
Admin and I tried all I can do to fix this issue but I cannot.

Please see the screen shot below :

[cid:image001.png@01CEC017.BF3DEB10]

Best Regards,
Bhupendra KUMAR
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tomasiewicz, Mike (Information 
Technology)
Sent: 03 October 2013 07:28
To: arslist@ARSLIST.ORG
Subject: Re: BMC Customer Support

**
I'd like to interject that everyone's mileage may vary when engaging support 
resources.  I also believe that support is doing a much better job than they 
have in the past.  That being said, I do not vouch for every person manning the 
desk, only my interactions.

.: Mike T :.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A
Sent: Wednesday, October 02, 2013 4:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Customer Support

**
Someone was just telling me on the ARSlist that BMC Support had really made a 
turnaround and was doing much better. Kathy's email seems to indicate otherwise.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris
Sent: Wednesday, October 02, 2013 11:05 AM
To: arslist@ARSLIST.ORG
Subject: BMC Customer Support

**
Hi,

Does anyone know who we can contact on a Sr. Management level at BMC regarding 
technical support?
We are not happy at all with the level of support we are receiving.
If you like, you contact me directly for any recommendations.

_ARSlist: "Where the Answers Are" and have been for 20 years_

Information contained in this email is subject to the disclaimer found by 
clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

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"Where the Answers Are, and have been for 20 years"
<>