ARSPerl 1.93 environment setup with ARS 8.1 issue
Hi, Currently I am setting up ARSperl 1.93 environment for remedy 8.1 version. I am getting following error when I run ‘make test’ --- “Can't load '/apps/tim/ar/ActivePerl-5.16/site/lib/auto/ARS/ARS.so' for module ARS: /apps/tim/ar/ActivePerl-5.16/site/lib/auto/ARS/ARS.so: undefined symbol: ucnv_open_3_2 at /apps/tim/ar/ActivePerl-5.16/lib/DynaLoader.pm line 191.” Here is my environment detail == OS -- RHEL 6.4 (64 bit) Remedy – ARS 8.1 (patch 2) Perl– ActivePerl-5.16 (32 bit) ARSPerl – ARSPerl 1.93 I have attached Makefile for your reference. Please can you help me to find out what is the issue here what went wrong for me. Thanks in advance . Regards, Gopi A ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARSPerl 1.93 environment setup with ARS 8.1 issue
Hi, Do you have the libicudatabmc.so.32, libicui18nbmc.so.32, libicuiobmc.so.32 and libicuucbmc.so.32 files in your LD_LIBRARY_PATH? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi, Currently I am setting up ARSperl 1.93 environment for remedy 8.1 version. I am getting following error when I run ‘make test’ --- “Can't load '/apps/tim/ar/ActivePerl-5.16/site/lib/auto/ARS/ARS.so' for module ARS: /apps/tim/ar/ActivePerl-5.16/site/lib/auto/ARS/ARS.so: undefined symbol: ucnv_open_3_2 at /apps/tim/ar/ActivePerl-5.16/lib/DynaLoader.pm line 191.” Here is my environment detail == OS -- RHEL 6.4 (64 bit) Remedy – ARS 8.1 (patch 2) Perl– ActivePerl-5.16 (32 bit) ARSPerl – ARSPerl 1.93 I have attached Makefile for your reference. Please can you help me to find out what is the issue here what went wrong for me. Thanks in advance . Regards, Gopi A ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARSPerl 1.93 environment setup with ARS 8.1 issue
Hello Misi, Yes, below are the files present in LD_LIBRARY_PATH libarapsignal81_build001_32.so libiculebmc_lx64.so.32.0 libicudatabmc_lx64.so.32libiculebmc.so.32 libicudatabmc_lx64.so.32.0 libiculxbmc_lx64.so.32 libicudatabmc.so.32 libiculxbmc_lx64.so.32.0 libicui18nbmc_lx64.so.32libiculxbmc.so.32 libicui18nbmc_lx64.so.32.0 libicutubmc_lx64.so.32 libicui18nbmc.so.32 libicutubmc_lx64.so.32.0 libicuiobmc_lx64.so.32 libicutubmc.so.32 libicuiobmc_lx64.so.32.0libicuucbmc_lx64.so.32 libicuiobmc.so.32 libicuucbmc_lx64.so.32.0 libiculebmc_lx64.so.32 libicuucbmc.so.32 Thanks , Gopi Anbazhagan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email Engine Install on Separate Server
You can setup a separate server to run the Email Engine service, there is a knowledge article to change the registry to make the email engine run without AR Server and then point email engine to your ARS. Dhananjay From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Raj Sent: 14 November 2013 22:01 To: arslist@ARSLIST.ORG Subject: Email Engine Install on Separate Server ** Hi All, Working on installing ARS 7.6.04 on Linux using Silent Installer. We have provisioned new servers/VMs for ARS, EE MidTier respectively. Finished installing ARS .7.6.04 on ARS Server, now looking into MidTier and Email Engine install. Is it possible to install just Email Engine on a separate server/ Linux VM or do I need to have ARS installed as well? Thank you, Raj _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Web Services and Attachments
Thanks Fred! On Nov 14, 2013 7:49 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: ** What you do is to map each of them to the same attachment field. It will automatically use the correct part. In Dev Studio you should see it as: attachmentName attachement1/attachmentName attachmentData attachement1/attachmentData attachmentOrigSize attachement1/attachmentOrigSize Fred *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II *Sent:* Thursday, November 14, 2013 4:54 PM *To:* arslist@ARSLIST.ORG *Subject:* Web Services and Attachments ** Hi listers! ARS 7.6.04 Windows Server Apache Tomcat Basic question here. I am attempting to consume a Web Service that is associated with another Remedy system. One of the options is to push an attachment (up to 3) from my server to the other. In the Set Field, The web service from my corresponding server is being broken out into 3 elements: attachmentName attachmentData attachmentOrigSize Of course, on my side, all I have is attachement1, 2 and 3 How do I send the attachment? Is there a way to break my side down into the 3 elements? Do I need to? Any help would be most appreciated! I've attached a screenshot of my developer studio to illustrate my problem. -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Disable change flag
Do you know what's causing the change to begin with? Have you turned on any logs? I would start there... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of vidyasagar kommu Sent: Friday, November 15, 2013 1:43 AM To: arslist@ARSLIST.ORG Subject: Re: Disable change flag ** Hi , I have written a Active Link $OPERATION$ = MODIFY If Action RunProcess: SET-CHANGE-FLAG [1] I am not getting any error but my issue is not resolved when I am searching records in form if i move the cursor one record to another record without any changes it is asking for Do You Want to save the record. Requesting you to guide me . Thanks Vidya On Thu, Nov 14, 2013 at 2:05 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Sagar, What is the actual run-process that you are executing, please copy/pastebecause what you have provided isn't proper syntax. Andwhat is the error you are getting, if any. On Thu, Nov 14, 2013 at 6:57 AM, vidyasagar kommu kommuvidyasa...@gmail.com wrote: ** Hi All, When we have a list of records in a form after a search and we scroll up and down without making any change, we must never get the question Do you want to save the request. As we know we can do the field to make disable change flag should be enable so that it will not ask for the Do you want to save the request Could you please guide me how to use the Disable Change flag using the Run process . I have written one workflow which will fire window open,Load ,Display Run if: $Operation$!=CREATE If action : SET CHANGE FLAG 0 But it is not working ... Requesting you to guide how to resolve. Thanks in advance Regards Sagar _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Sagar _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: EXTERNAL: Re: Disable change flag
Vidya, What is your trigger for this? ( Display, Window Open etc) This action tells the client that something was modified on that record. SET-CHANGE-FLAG [1] turns the flag ON. Then when you leave the current record the system wants to know if you need to save your changes. A few others have given you sound advice. Find the Active Link that is making a change to your record when you view it. Active Link logging is your best bet. If you find an active link that is setting something like a Display Only field you would probably want to find out if disabling the change flag for that field is an option. Some display only fields are used as change triggers so don't just disable it without investigating. HTH, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of vidyasagar kommu Sent: Friday, November 15, 2013 1:43 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Disable change flag ** Hi , I have written a Active Link $OPERATION$ = MODIFY If Action RunProcess: SET-CHANGE-FLAG [1] I am not getting any error but my issue is not resolved when I am searching records in form if i move the cursor one record to another record without any changes it is asking for Do You Want to save the record. Requesting you to guide me . Thanks Vidya On Thu, Nov 14, 2013 at 2:05 PM, LJ LongWing lj.longw...@gmail.commailto:lj.longw...@gmail.com wrote: ** Sagar, What is the actual run-process that you are executing, please copy/pastebecause what you have provided isn't proper syntax. Andwhat is the error you are getting, if any. On Thu, Nov 14, 2013 at 6:57 AM, vidyasagar kommu kommuvidyasa...@gmail.commailto:kommuvidyasa...@gmail.com wrote: ** Hi All, When we have a list of records in a form after a search and we scroll up and down without making any change, we must never get the question Do you want to save the request. As we know we can do the field to make disable change flag should be enable so that it will not ask for the Do you want to save the request Could you please guide me how to use the Disable Change flag using the Run process . I have written one workflow which will fire window open,Load ,Display Run if: $Operation$!=CREATE If action : SET CHANGE FLAG 0 But it is not working ... Requesting you to guide how to resolve. Thanks in advance Regards Sagar _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Sagar _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Save user preferences not work.
Hi All,
My istance is :
Action Request System Server Version 7.6.04 SP5 201308012025
OS/platform version: Red Hat Enterprise Linux Server release 6.4 (Santiago),
kernel 2.6.32-358.23.2.el6.x86_64
Database vendor/version - Remote or local: Oracle Database 11g Release
11.2.0.3.0 - 64bit
Now,
in the Incident Management Console I'm trying to customize the display by
inserting or deleting COLUMNS, although pressing the SAVE button, exiting and
re-entering, the Remedy view DOES NOT APPEAR AS WAS PREVIOUSLY SET.
The same situation happens when I use the Overview Console, you can not save
the preferences that you are selected on 'show' menu, besides I can not make a
selection for all of my groups without Assignee ('Unassigned')
Currently when i enter in the Overview Console are displays only the tickets
assigned to yourself, i'd like to display the tickets only awarded to the group
'unassigned'
I have passed the message to colleagues to change manually the 'show'
dropdownlist everytime that it logs in, but if you could have automatically
would certainly be more comfortable.
Thanks in advance
Peter
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Re: Save user preferences not work.
Peter,
If the save preferences is not working properly, I would recommend
contacting BMC and opening a defect. I know the feature requires a
preference server be set for the Mid-Tier...you could certainly check to
see if the user preference record is getting updated...
On Fri, Nov 15, 2013 at 7:06 AM, team.rem...@libero.it
team.rem...@libero.it wrote:
Hi All,
My istance is :
Action Request System Server Version 7.6.04 SP5 201308012025
OS/platform version: Red Hat Enterprise Linux Server release 6.4
(Santiago),
kernel 2.6.32-358.23.2.el6.x86_64
Database vendor/version - Remote or local: Oracle Database 11g Release
11.2.0.3.0 - 64bit
Now,
in the Incident Management Console I'm trying to customize the display by
inserting or deleting COLUMNS, although pressing the SAVE button, exiting
and
re-entering, the Remedy view DOES NOT APPEAR AS WAS PREVIOUSLY SET.
The same situation happens when I use the Overview Console, you can not
save
the preferences that you are selected on 'show' menu, besides I can not
make a
selection for all of my groups without Assignee ('Unassigned')
Currently when i enter in the Overview Console are displays only the
tickets
assigned to yourself, i'd like to display the tickets only awarded to the
group
'unassigned'
I have passed the message to colleagues to change manually the 'show'
dropdownlist everytime that it logs in, but if you could have
automatically
would certainly be more comfortable.
Thanks in advance
Peter
___
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Where the Answers Are, and have been for 20 years
___
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Where the Answers Are, and have been for 20 years
Re: Email Engine Install on Separate Server
Do you recollect the KB article? I am searching but not able to find the right one... On Friday, November 15, 2013 3:40:41 AM UTC-8, Dhananjay Deshpande wrote: ** You can setup a separate server to run the Email Engine service, there is a knowledge article to change the registry to make the email engine run without AR Server and then point email engine to your ARS. *Dhananjay * *From:* Action Request System discussion list(ARSList) [mailto: ars...@arslist.org javascript:] *On Behalf Of *Raj *Sent:* 14 November 2013 22:01 *To:* ars...@arslist.org javascript: *Subject:* Email Engine Install on Separate Server ** Hi All, Working on installing ARS 7.6.04 on Linux using Silent Installer. We have provisioned new servers/VMs for ARS, EE MidTier respectively. Finished installing ARS .7.6.04 on ARS Server, now looking into MidTier and Email Engine install. Is it possible to install just Email Engine on a separate server/ Linux VM or do I need to have ARS installed as well? Thank you, Raj _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
R: Re: Save user preferences not work.
Hi Lj,the situation is really strange ! nobody users are be able to save the
preferences...the System response ok !
But nothing happens !...now I open a defect !Thanks in advance.Pietro.
Messaggio originale
Da: lj.longw...@gmail.com
Data: 15-nov-2013 15.13
A: arslist@ARSLIST.ORG
Ogg: Re: Save user preferences not work.
**
Peter,If the save preferences is not working properly, I would recommend
contacting BMC and opening a defect. I know the feature requires a preference
server be set for the Mid-Tier...you could certainly check to see if the user
preference record is getting updated...
On Fri, Nov 15, 2013 at 7:06 AM, team.rem...@libero.it team.rem...@libero.it
wrote:
Hi All,
My istance is :
Action Request System Server Version 7.6.04 SP5 201308012025
OS/platform version: Red Hat Enterprise Linux Server release 6.4 (Santiago),
kernel 2.6.32-358.23.2.el6.x86_64
Database vendor/version - Remote or local: Oracle Database 11g Release
11.2.0.3.0 - 64bit
Now,
in the Incident Management Console I'm trying to customize the display by
inserting or deleting COLUMNS, although pressing the SAVE button, exiting and
re-entering, the Remedy view DOES NOT APPEAR AS WAS PREVIOUSLY SET.
The same situation happens when I use the Overview Console, you can not save
the preferences that you are selected on 'show' menu, besides I can not make a
selection for all of my groups without Assignee ('Unassigned')
Currently when i enter in the Overview Console are displays only the tickets
assigned to yourself, i'd like to display the tickets only awarded to the group
'unassigned'
I have passed the message to colleagues to change manually the 'show'
dropdownlist everytime that it logs in, but if you could have automatically
would certainly be more comfortable.
Thanks in advance
Peter
___
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Where the Answers Are, and have been for 20 years
_ARSlist: Where the Answers Are and have been for 20 years_
___
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Where the Answers Are, and have been for 20 years
Re: Email Engine Install on Separate Server
As this is your Linux VM. You don’t have registry there. Please run ARS installer and only select Email Engine component. Once installation is done you can edit emaildeamon.properties file and point that EE instance to desired AR Server.. this is straight forward and does not need to refer the KA. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Raj Sent: Friday, November 15, 2013 7:48 PM To: arslist@ARSLIST.ORG Subject: Re: Email Engine Install on Separate Server ** Do you recollect the KB article? I am searching but not able to find the right one... On Friday, November 15, 2013 3:40:41 AM UTC-8, Dhananjay Deshpande wrote: ** You can setup a separate server to run the Email Engine service, there is a knowledge article to change the registry to make the email engine run without AR Server and then point email engine to your ARS. Dhananjay From: Action Request System discussion list(ARSList) [mailto:ars...@arslist.orgjavascript:] On Behalf Of Raj Sent: 14 November 2013 22:01 To: ars...@arslist.orgjavascript: Subject: Email Engine Install on Separate Server ** Hi All, Working on installing ARS 7.6.04 on Linux using Silent Installer. We have provisioned new servers/VMs for ARS, EE MidTier respectively. Finished installing ARS .7.6.04 on ARS Server, now looking into MidTier and Email Engine install. Is it possible to install just Email Engine on a separate server/ Linux VM or do I need to have ARS installed as well? Thank you, Raj _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email Engine Install on Separate Server
Thanks Kiran. I will give it a try. Other challenge I am working on is to perform the install with Silent Installer script where I would have to mention all the parameters in advance opposed to GUI/Installer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email Engine Install on Separate Server
Quickest way to do it.. is installed gui based installer for email engine component, that installer will create a file called ARSystem-ini-template please refer that template for installing email engine in silent mode.. you can rename this file to Options.txt if you want. From: Raj [mailto:ravi6...@gmail.com] Sent: Friday, November 15, 2013 8:05 PM To: arsl...@googlegroups.com Cc: arslist@ARSLIST.ORG; arslist@ARSLIST.ORG; Hullule, Kiran Subject: Re: Email Engine Install on Separate Server Thanks Kiran. I will give it a try. Other challenge I am working on is to perform the install with Silent Installer script where I would have to mention all the parameters in advance opposed to GUI/Installer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Disable change flag
Hi, Vidya: The proper syntax is $OPERATION$ =SET. Again, I would go with the advice of others and run logging to find out what workflow is firing on Display. Thank you, Michelle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of vidyasagar kommu Sent: Friday, November 15, 2013 12:43 AM To: arslist@ARSLIST.ORG Subject: Re: Disable change flag ** Hi , I have written a Active Link $OPERATION$ = MODIFY If Action RunProcess: SET-CHANGE-FLAG [1] I am not getting any error but my issue is not resolved when I am searching records in form if i move the cursor one record to another record without any changes it is asking for Do You Want to save the record. Requesting you to guide me . Thanks Vidya On Thu, Nov 14, 2013 at 2:05 PM, LJ LongWing lj.longw...@gmail.commailto:lj.longw...@gmail.com wrote: ** Sagar, What is the actual run-process that you are executing, please copy/pastebecause what you have provided isn't proper syntax. Andwhat is the error you are getting, if any. On Thu, Nov 14, 2013 at 6:57 AM, vidyasagar kommu kommuvidyasa...@gmail.commailto:kommuvidyasa...@gmail.com wrote: ** Hi All, When we have a list of records in a form after a search and we scroll up and down without making any change, we must never get the question Do you want to save the request. As we know we can do the field to make disable change flag should be enable so that it will not ask for the Do you want to save the request Could you please guide me how to use the Disable Change flag using the Run process . I have written one workflow which will fire window open,Load ,Display Run if: $Operation$!=CREATE If action : SET CHANGE FLAG 0 But it is not working ... Requesting you to guide how to resolve. Thanks in advance Regards Sagar _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Sagar _ARSlist: Where the Answers Are and have been for 20 years_ -- This message, and any attachments, is for the intended recipient(s) only, may contain information that is privileged, confidential and/or proprietary and subject to important terms and conditions available at http://www.bankofamerica.com/emaildisclaimer. If you are not the intended recipient, please delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Issue with attachments becoming corrupted after approval
Few details before I dive into my issue. Our system is 100% custom, we're running 7.06.03 on a windows F5 configuration. I have one user reporting an issue with pdf attachments. After he attaches the file, he is able to open the pdf without any issues. After he saves the record, and the parent change request, he is still able to view the pdf without problem. However, there are times while the change request is going through our approval process when the pdf file becomes corrupted. The approver cannot open the file, the pdf returns a message that the file is corrupted and un-repairable. Unfortunately, the submitter is not able to readily recreate the issue for me. We spoke several times recently and created several test tickets following his process with no luck in re-creating the issue. However, last night he had another pdf go bad. I have searched for similar issues but haven't found anything yet. Does anyone know why a pdf file would become corrupted like this? The submitter is in Virginia, and the approver is in India. However this doesn't happen often enough to indicate that location would be a cause. I know that this is a needle in a needle stack sort of situation, especially without being able to reproduce the issue. Any insight would be helpful though, thanks. -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Issue-with-attachments-becoming-corrupted-after-approval-tp114059.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
MidTier Error Attaching file
My help desk is reporting that they are getting this error this morning. Last night I did upgrade MidTier to SP 5 HF 101813. Has anyone seen this before? Message: Caught exception :'parent.inclusionAttachmentExtensions.length' is null or not an object ARS 7.6.4 SP 4 ITSM 7.6.4 SP 4 RKM 7.6.4 SP 4 SLM 7.6.4 SP 1 Window 2008 - 64 Bit MS SQ 2005 IIS/Tomcat MidTier 7.6.4 SP 5 HF 1018213 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.png
Re: MidTier Error Attaching file
Christie, Did you flush your Mid-Tier cache, and then have your users flush their local browser cache and still experience the issue? On Fri, Nov 15, 2013 at 9:51 AM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: ** My help desk is reporting that they are getting this error this morning. Last night I did upgrade MidTier to SP 5 HF 101813. Has anyone seen this before? Message: Caught exception :’parent.inclusionAttachmentExtensions.length’ is null or not an object [image: Description: cid:image001.png@01CEE1DD.6E02EAB0] ARS 7.6.4 SP 4 ITSM 7.6.4 SP 4 RKM 7.6.4 SP 4 SLM 7.6.4 SP 1 Window 2008 – 64 Bit MS SQ 2005 IIS/Tomcat MidTier 7.6.4 SP 5 HF 1018213 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.png
Re: MidTier Error Attaching file
I was afraid of that answer. I will be flushing the server cache tonight to see if it fixes it. Just can't do that on prod in the middle of the day or the system is too slow as it builds cache and the Help Desk gets too backed up. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, November 15, 2013 8:53 AM To: arslist@ARSLIST.ORG Subject: Re: MidTier Error Attaching file ** Christie, Did you flush your Mid-Tier cache, and then have your users flush their local browser cache and still experience the issue? On Fri, Nov 15, 2013 at 9:51 AM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: ** My help desk is reporting that they are getting this error this morning. Last night I did upgrade MidTier to SP 5 HF 101813. Has anyone seen this before? Message: Caught exception :'parent.inclusionAttachmentExtensions.length' is null or not an object ARS 7.6.4 SP 4 ITSM 7.6.4 SP 4 RKM 7.6.4 SP 4 SLM 7.6.4 SP 1 Window 2008 - 64 Bit MS SQ 2005 IIS/Tomcat MidTier 7.6.4 SP 5 HF 1018213 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.png
Panels 8.1
Hi, We are trying to modify the HPD:HelpDesk form and we are having trouble with the panels. In the Add Info section, next to the Notes field we want to add a Date/Time field in the white space. In the Developer Studio panel properties, when I try to increase the panel width - the size is grayed out (not editable). I believe this is on the Activities Panel (OOB). When I drag the fields out of the panel, they do not move. We are unable to add the Date/Time field - and I do not understand why since there is a lot of white space. We reviewed BMC's technical guides, videos, however we do not seem to be able to modify the panels. I must be missing an important step here. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Panels 8.1
You did not list the version, if it is 7.6.04 or later you will need to create Overlays. -Original Message- From: Kathy Morris kathymorris...@aol.com To: arslist arslist@ARSLIST.ORG Sent: Fri, Nov 15, 2013 1:26 pm Subject: Panels 8.1 ** Hi, We are trying to modify the HPD:HelpDesk form and we are having trouble with the panels. In the “Add Info” section, next to the “Notes” field we want to add a Date/Time field in the white space. In the Developer Studio panel properties, when I try to increase the panel width – the size is grayed out (not editable). I believe this is on the Activities Panel (OOB). When I drag the fields out of the panel, they do not move. We are unable to add the Date/Time field – and I do not understand why since there is a lot of white space. We reviewed BMC’s technical guides, videos, however we do not seem to be able to modify the panels. I must be missing an important step here. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Panels 8.1
Kathy, As Roger said, you will need to create a view overlay, and then add the fields in question to that view overlay to be able to move them around on the panel, or add the panel to the overlay to be able to re-size it. On Fri, Nov 15, 2013 at 11:31 AM, Roger Justice rjust2...@aol.com wrote: ** You did not list the version, if it is 7.6.04 or later you will need to create Overlays. -Original Message- From: Kathy Morris kathymorris...@aol.com To: arslist arslist@ARSLIST.ORG Sent: Fri, Nov 15, 2013 1:26 pm Subject: Panels 8.1 ** Hi, We are trying to modify the HPD:HelpDesk form and we are having trouble with the panels. In the “Add Info” section, next to the “Notes” field we want to add a Date/Time field in the white space. In the Developer Studio panel properties, when I try to increase the panel width – the size is grayed out (not editable). I believe this is on the Activities Panel (OOB). When I drag the fields out of the panel, they do not move. We are unable to add the Date/Time field – and I do not understand why since there is a lot of white space. We reviewed BMC’s technical guides, videos, however we do not seem to be able to modify the panels. I must be missing an important step here. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
getting error while saving the active link in developer studio.
Hello All, I am facing an issue while trying to save active link. I am opening an existing active link and adding one more push field in existing Push field action. Then when i try to save that active link , i am getting following pop up : Group having ID :-20,000 does not exist on the server. This group has been removed from the permission list., 5309 when i press Okbutton present on popup, same active link gets saved. But data never get pushed into newly added field . Could you please help me to sort out this issue? I am using ITSM 7.6.00 Patch 1 and ARS version is 7.5 Patch 8. Kindly waiting for the reply. Regards, Amit B. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: getting error while saving the active link in developer studio.
Amit, That error comes when an Active Link belongs to a deployable application, and that application had a role, and that role was given permissionsthen at some later time, that role was removed from the application, but the permission was never stripped from the ALso the next time the AL is opened and saved, it checks to verify the permissions, finds that they are 'invalid', and is supposed to strip the permission from the ALI believe it's a warning, not an error, with the distinction that an error would stop the saving, where a warning allows the save Now, the question, if you close and re-open the Active Link in question, are the changes you specified still in it? On Fri, Nov 15, 2013 at 12:28 PM, Remedy consultant raccons...@gmail.comwrote: ** Hello All, I am facing an issue while trying to save active link. I am opening an existing active link and adding one more push field in existing Push field action. Then when i try to save that active link , i am getting following pop up : Group having ID :-20,000 does not exist on the server. This group has been removed from the permission list., 5309 when i press Okbutton present on popup, same active link gets saved. But data never get pushed into newly added field . Could you please help me to sort out this issue? I am using ITSM 7.6.00 Patch 1 and ARS version is 7.5 Patch 8. Kindly waiting for the reply. Regards, Amit B. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Panels 8.1
** The version is 8.1 – I created an overlay and after creating the overlay in Best Practice mode – I cannot edit the size property. Some of the property attributes I can modify, however not the size of the panel. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, November 15, 2013 1:32 PM To: arslist@ARSLIST.ORG Subject: Re: Panels 8.1 ** You did not list the version, if it is 7.6.04 or later you will need to create Overlays. -Original Message- From: Kathy Morris kathymorris...@aol.com To: arslist arslist@ARSLIST.ORG Sent: Fri, Nov 15, 2013 1:26 pm Subject: Panels 8.1 ** Hi, We are trying to modify the HPD:HelpDesk form and we are having trouble with the panels. In the “Add Info” section, next to the “Notes” field we want to add a Date/Time field in the white space. In the Developer Studio panel properties, when I try to increase the panel width – the size is grayed out (not editable). I believe this is on the Activities Panel (OOB). When I drag the fields out of the panel, they do not move. We are unable to add the Date/Time field – and I do not understand why since there is a lot of white space. We reviewed BMC’s technical guides, videos, however we do not seem to be able to modify the panels. I must be missing an important step here. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Panels 8.1
I have noticed something similar in 7.6.04 SPx too. This is usually because the panel is inside another panel (nested panels?). I had to created overlays for parent panels before I could make certain changes. The nested panels can be seen in the outline view in developer studio. Thanks, Anusha Das NRC-ITISS Remedy Developer ITIL V3 Foundations Dell | Services, Federal Government Office +1 240.406.9864 anusha_...@federal.dell.commailto:anusha_...@federal.dell.com or anusha@nrc.govmailto:anusha@nrc.gov From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Friday, November 15, 2013 3:08 PM To: arslist@ARSLIST.ORG Subject: Re: Panels 8.1 ** ** The version is 8.1 – I created an overlay and after creating the overlay in Best Practice mode – I cannot edit the size property. Some of the property attributes I can modify, however not the size of the panel. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, November 15, 2013 1:32 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Panels 8.1 ** You did not list the version, if it is 7.6.04 or later you will need to create Overlays. -Original Message- From: Kathy Morris kathymorris...@aol.commailto:kathymorris...@aol.com To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Fri, Nov 15, 2013 1:26 pm Subject: Panels 8.1 ** Hi, We are trying to modify the HPD:HelpDesk form and we are having trouble with the panels. In the “Add Info” section, next to the “Notes” field we want to add a Date/Time field in the white space. In the Developer Studio panel properties, when I try to increase the panel width – the size is grayed out (not editable). I believe this is on the Activities Panel (OOB). When I drag the fields out of the panel, they do not move. We are unable to add the Date/Time field – and I do not understand why since there is a lot of white space. We reviewed BMC’s technical guides, videos, however we do not seem to be able to modify the panels. I must be missing an important step here. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Panels 8.1
Ok...you created an overlayof what...the form, the view, the field? Did you add the field to the View Overlay as I suggested? On Fri, Nov 15, 2013 at 1:07 PM, Kathy Morris kathymorris...@aol.comwrote: ** ** The version is 8.1 – I created an overlay and after creating the overlay in Best Practice mode – I cannot edit the size property. Some of the property attributes I can modify, however not the size of the panel. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Roger Justice *Sent:* Friday, November 15, 2013 1:32 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Panels 8.1 ** You did not list the version, if it is 7.6.04 or later you will need to create Overlays. -Original Message- From: Kathy Morris kathymorris...@aol.com To: arslist arslist@ARSLIST.ORG Sent: Fri, Nov 15, 2013 1:26 pm Subject: Panels 8.1 ** Hi, We are trying to modify the HPD:HelpDesk form and we are having trouble with the panels. In the “Add Info” section, next to the “Notes” field we want to add a Date/Time field in the white space. In the Developer Studio panel properties, when I try to increase the panel width – the size is grayed out (not editable). I believe this is on the Activities Panel (OOB). When I drag the fields out of the panel, they do not move. We are unable to add the Date/Time field – and I do not understand why since there is a lot of white space. We reviewed BMC’s technical guides, videos, however we do not seem to be able to modify the panels. I must be missing an important step here. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Panels 8.1
The panel z2PF_Activities has under Display has the Layout Style: Fill which ignores the fields XY and height/width. This property allows the panel to adjust to the size of the browser window. That is why those setting cannot be changed. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Friday, November 15, 2013 3:08 PM To: arslist@ARSLIST.ORG Subject: Re: Panels 8.1 ** ** The version is 8.1 – I created an overlay and after creating the overlay in Best Practice mode – I cannot edit the size property. Some of the property attributes I can modify, however not the size of the panel. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, November 15, 2013 1:32 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Panels 8.1 ** You did not list the version, if it is 7.6.04 or later you will need to create Overlays. -Original Message- From: Kathy Morris kathymorris...@aol.commailto:kathymorris...@aol.com To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Fri, Nov 15, 2013 1:26 pm Subject: Panels 8.1 ** Hi, We are trying to modify the HPD:HelpDesk form and we are having trouble with the panels. In the “Add Info” section, next to the “Notes” field we want to add a Date/Time field in the white space. In the Developer Studio panel properties, when I try to increase the panel width – the size is grayed out (not editable). I believe this is on the Activities Panel (OOB). When I drag the fields out of the panel, they do not move. We are unable to add the Date/Time field – and I do not understand why since there is a lot of white space. We reviewed BMC’s technical guides, videos, however we do not seem to be able to modify the panels. I must be missing an important step here. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ADV: Friday fun - new Kinetic video
https://vimeo.com/79429274 The context is - we are trying to explain ERM - and what it means to a company. (We talk about the Kinetic products in an ERM framework vs ITIL) I hope you enjoy it. -John -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. Save the date! *KEG14* February 24-25, 2014 *For more information, click here * - KEGhttp://www.kineticdata.com/Events/KEG.html 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: getting error while saving the active link in developer studio.
Hello , Thank you for your reply. Now, the question, if you close and re-open the Active Link in question, are the changes you specified still in it? Answer : Yes when i reopen same AL ,my changes stil present in it. Could you please let me know how to get rid of this warning? Regards, Amit B. On Sat, Nov 16, 2013 at 1:23 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Amit, That error comes when an Active Link belongs to a deployable application, and that application had a role, and that role was given permissionsthen at some later time, that role was removed from the application, but the permission was never stripped from the ALso the next time the AL is opened and saved, it checks to verify the permissions, finds that they are 'invalid', and is supposed to strip the permission from the ALI believe it's a warning, not an error, with the distinction that an error would stop the saving, where a warning allows the save Now, the question, if you close and re-open the Active Link in question, are the changes you specified still in it? On Fri, Nov 15, 2013 at 12:28 PM, Remedy consultant raccons...@gmail.comwrote: ** Hello All, I am facing an issue while trying to save active link. I am opening an existing active link and adding one more push field in existing Push field action. Then when i try to save that active link , i am getting following pop up : Group having ID :-20,000 does not exist on the server. This group has been removed from the permission list., 5309 when i press Okbutton present on popup, same active link gets saved. But data never get pushed into newly added field . Could you please help me to sort out this issue? I am using ITSM 7.6.00 Patch 1 and ARS version is 7.5 Patch 8. Kindly waiting for the reply. Regards, Amit B. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
