Re: Using $GROUPS$ OR $GROUPIDS$ to hide fields for certain Groupid
We did exactly the same thing using group ID - I think your additional syntax is interfering ... ie take out semi-colons and colons and just leave wild cards around the group ID. Just use $GROUPS$ LIKE %10042% and I think you'll find it will work fine. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Namesake Views
BTW - After reading Mark Brittain's email just now, I thought you Remedy peeps would find this ironic and interesting. I was talking to a ServiceNow customer (who switched from Remedy) yesterday. They were complaining about how they added custom fields and workflow (touching the dreaded OOB script includes). Now, they are stuck on the Berlin release, but have Dublin in a sandbox environment and really want to move to it. Then, I saw a full demonstration of their product with customizations. Since SNOW OOB only has Assigned Group and Assignee, they had to hard code additional tiers of support groups (to be fair, they probably didn't have to, but more on that later) into the Incient Management application (among dozens of other things). Next, you had to scroll up and down the page to see an Incident. Then, there were TWO rows of tabs for the additional fields... I could go on and on, but let me just say this. It reminded me exactly of Help Desk 4.0/5.0/6.0... that didn't meet the needs of the customer (large IT department)... got themselves stuck with dozens of junior ITSM consultants (there are more of these in the SNOW world)... and can't upgrade. The VERY thing that they complained about which led them to switch to ServiceNow. Lesson? BMC loses these customers because they're not nice to them... present a huge upgrade SOW (courtesy of professional services typically)... provide mediocre support (SNOW has support staff that remind me of the great Pleasanton crew that Remedy used to have). They're really helpful and basically just great at googling answers... but they're friendly and responsive. It's fascinating to watch history repeat itself. Also, a little maddening. Now, ServiceNow does have one real advantage these days. They are a PaaS compared to Remedy (not BMC Remedyforce). So, one additional lesson for the ages - WHY didn't BMC open up an app exchange (like salesforce) for Remedy and bring on the people on this list to develop (and profit from) the ARSystem community? On a positive note, I am very thankful that these kinds of gaps open up opportunities for businesses like us! So, Thank You BMC? Still, it just doesn't feel right. Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | http://www.northcraftanalytics.comhttp://www.northcraftanalytics.com/ Main - (678) 664-ITSM [Description: Description: http://t0.gstatic.com/images?q=tbn:ANd9GcSo4qhIq-bDh4Z1UzKXet0tiAZqqejjd1BT8lVOHdrzZQwqeZun]http://www.linkedin.com/in/leecullom[Description: Description: http://t0.gstatic.com/images?q=tbn:ANd9GcSWE5AoudybparNXkh21Br8ZWGNBqdra5ylZ63igCoZ36o5b5iFEA]http://twitter.com/#!/NorthcraftIT What is Northcraft Analytics? Find out in 87 Seconds. http://www.youtube.com/watch?v=SRNyPNK_HJc THE CONTENTS OF THIS EMAIL, INCLUDING THE CONTENTS OF ANY ATTACHMENTS HERETO, CONSTITUTES CONFIDENTIAL INFORMATION AND IS SUBJECT TO A CONFIDENTIALITY AND NON-DISCLOSURE AGREEMENT BETWEEN THE RECIPIENT AND NORTHCRAFT ANALYTICS LLC (If such an agreement is in place). From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, January 22, 2014 2:38 PM To: arslist@ARSLIST.ORG Subject: Namesake Views ** HI All, The move from 6.3 (custom) to 7.6 ITSM always seems to have more surprises than I care to sustain. Anyway, I have a monitoring tool that queries the hpd_help_desk view. The monitoring tool is granted permission to the view using the command grant select on aradmin.hpd_help_desk to monitoringtool; Before today I did not know about these namesake views. Last night I added a field to the HPD:HelpD Desk and this query broke. Apparently there is a script that runs, deletes rather than updates the view and builds a new view. The result is any grants assigned to the view are wiped out. After that monitoring tool could not query the view and the DatabaseError: ORA-00942: table or view does not exist was being returned. One solution would be to grant the permission the monitoring tool anytime the view is rebuilt. Not my favorite approach. Has anyone run into this and come up with a better solution? ARS 7.6.04 ITSM 7.6.04 Oracle 11 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315.634.9337 Mobile: 315.882.5360 [navsig] This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to
Re: Using $GROUPS$ OR $GROUPIDS$ to hide fields for certain Groupid
Remedyart, you had it nearly right, but you need to use $GROUPIDS$ instead of $GROUPS$ (and replace the colon with a semicolon at the end), so: *$GROUPIDS$ LIKE %;10042;%* should do the trick. $GROUPS$ returns the *names* of the groups that the current user belongs to, but without any separating syntax. This makes it unreliable if you have any groups with that have names which are substrings of other group names. For example, if you have a group call Operators and another called Special Operators, there's no way (using $GROUPS$) to tell if a user is in *just* the Operators group, since $GROUPS$ LIKE %Operators% will also return true if the user is only in the Special Operators group. This is why they introduced the newer $GROUPIDS$ keyword, which *does* include separating syntax (semicolons). In fact, more recently*** they went so far as to ensure the that there are semicolons at the both the beginning and end of the string, so that a comparison such as $GROUPIDS$ LIKE %;group id;% will always work. [*** My vague recollection is that this wasn't always so. I think there didn't used to be starting or ending semicolons, forcing you to use much more painful syntax: ($GROUPIDS$ LIKE 10042;%) OR ($GROUPIDS$ LIKE %;10042;%) OR ($GROUPIDS$ LIKE %;10042)] -charlie On Thu, Jan 23, 2014 at 12:09 AM, SUBSCRIBE arslist Jabbie julesb...@gmail.com wrote: We did exactly the same thing using group ID - I think your additional syntax is interfering ... ie take out semi-colons and colons and just leave wild cards around the group ID. Just use $GROUPS$ LIKE %10042% and I think you'll find it will work fine. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
JOB Remedy developer\admin Charleston, South Carolina,
We have an open position on our Remedy team. Please do not reply to the ARSList with questions, you may contact me directly @ remedy@verizon.net to apply upload your resume here. https://ksh-openhire.silkroad.com/epostings/index.cfm?fuseaction=app.jobinfojobid=16source=ONLINEJobOwner=992273company_id=16890 I am not a headhunter, I am an over tasked developer. James ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years wlEmoticon-smile[1].png
Re: Development Question
Group Type of 'None' does not make a group a permission group. It becomes only a notification type of a group. So yes that was your problem. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis Sent: Tuesday, January 21, 2014 10:21 PM To: arslist@ARSLIST.ORG Subject: Re: Development Question Think I've found the problem.. On the Group form the group type was set as none, where as in DEV it was set as Change, everything else was the same. Flicking between the two allowed the panel tab to become visible.. Now noted for when I release to staging and prod.. Cheers Simon From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Wednesday, 22 January 2014 2:25 p.m. To: arslist@ARSLIST.ORG Subject: Re: Development Question ** Simon, Are the Group IDs on the Group form for the Company in question the same between your Dev and Test environments? Thad On Tue, Jan 21, 2014 at 3:30 PM, Simon Ellis simon.el...@telecom.co.nz wrote: Seemed to have stumped myself In a multi tenated solution i've created a new panel on the HPD:Help Desk form, added a panel holder and additional panels within that. The new panel is only visible to members of one company. The People records have the Company listed in the Access Restictions box of there people record. To establish the permissions for this tab, I mapped a role to a group and through DEV studio set permissions for the Panel so that role/group only have access. In our DEV environment where i developed this, it works like a dream, if you have the company listed in your people record under access restrictions no problem you can view the tab and you can log and search for tickets for that company. If you don't you can't see the tab/panel and you can't log tickets for that company. When i've moved this through into our Test environment, users with the correct access restrictions can create and search tickets for this company but can't view the new tab/panel. As the administrator i can. Permissions of the form are identical. Can't fathom out if i've missed something out, done something in DEV that i've forgotten to move through any ideas? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Namesake Views
This is what we do. We just re-create the AR view into a custom view and manage it manually from that point forward. For example, HPD_HELP_DESK would have a stable version called REPORTING__HPD_HELP_DESK (just be careful you don't exceed the maximum length of view names in your DB). It's very easy to setup if you just copy/paste the view SQL and rename the name in the statement. I had wanted to investigate triggers to regrant on CREATE VIEW statements, but never got around to it. -Patrick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, January 22, 2014 2:55 PM To: arslist@ARSLIST.ORG Subject: Re: Namesake Views ** Mark, The way we combated this particular issue was to actually create a new db view, one that is defined specifically for your purposes, and is not re-created after every form change. On Wed, Jan 22, 2014 at 12:38 PM, Brittain, Mark mbritt...@navisite.commailto:mbritt...@navisite.com wrote: ** HI All, The move from 6.3 (custom) to 7.6 ITSM always seems to have more surprises than I care to sustain. Anyway, I have a monitoring tool that queries the hpd_help_desk view. The monitoring tool is granted permission to the view using the command grant select on aradmin.hpd_help_desk to monitoringtool; Before today I did not know about these namesake views. Last night I added a field to the HPD:HelpD Desk and this query broke. Apparently there is a script that runs, deletes rather than updates the view and builds a new view. The result is any grants assigned to the view are wiped out. After that monitoring tool could not query the view and the DatabaseError: ORA-00942: table or view does not exist was being returned. One solution would be to grant the permission the monitoring tool anytime the view is rebuilt. Not my favorite approach. Has anyone run into this and come up with a better solution? ARS 7.6.04 ITSM 7.6.04 Oracle 11 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315.634.9337tel:315.634.9337 Mobile: 315.882.5360tel:315.882.5360 [navsig] This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
Re: Namesake Views
Thanks everyone for your advice. Since we'll only need be concerned with a couple of views that won't change often creating a custom view is the approach we'll use. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shelston, Patrick Sent: Thursday, January 23, 2014 12:46 PM To: arslist@ARSLIST.ORG Subject: Re: Namesake Views ** This is what we do. We just re-create the AR view into a custom view and manage it manually from that point forward. For example, HPD_HELP_DESK would have a stable version called REPORTING__HPD_HELP_DESK (just be careful you don't exceed the maximum length of view names in your DB). It's very easy to setup if you just copy/paste the view SQL and rename the name in the statement. I had wanted to investigate triggers to regrant on CREATE VIEW statements, but never got around to it. -Patrick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, January 22, 2014 2:55 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Namesake Views ** Mark, The way we combated this particular issue was to actually create a new db view, one that is defined specifically for your purposes, and is not re-created after every form change. On Wed, Jan 22, 2014 at 12:38 PM, Brittain, Mark mbritt...@navisite.commailto:mbritt...@navisite.com wrote: ** HI All, The move from 6.3 (custom) to 7.6 ITSM always seems to have more surprises than I care to sustain. Anyway, I have a monitoring tool that queries the hpd_help_desk view. The monitoring tool is granted permission to the view using the command grant select on aradmin.hpd_help_desk to monitoringtool; Before today I did not know about these namesake views. Last night I added a field to the HPD:HelpD Desk and this query broke. Apparently there is a script that runs, deletes rather than updates the view and builds a new view. The result is any grants assigned to the view are wiped out. After that monitoring tool could not query the view and the DatabaseError: ORA-00942: table or view does not exist was being returned. One solution would be to grant the permission the monitoring tool anytime the view is rebuilt. Not my favorite approach. Has anyone run into this and come up with a better solution? ARS 7.6.04 ITSM 7.6.04 Oracle 11 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315.634.9337tel:315.634.9337 Mobile: 315.882.5360tel:315.882.5360 [cid:image001.gif@01CF183F.1E8E4400] This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
JOB Remedy developer\admin Charleston, South Carolina, update
From the off line comments I have received I should have included that this is a Full-Time/Regular position, a DOD Secret clearance eligibility is required. We have an open position on our Remedy team. Please do not reply to the ARSList with questions, you may contact me directly @ remedy@verizon.net to apply upload your resume here. https://ksh-openhire.silkroad.com/epostings/index.cfm?fuseaction=app.jobinfojobid=16source=ONLINEJobOwner=992273company_id=16890 I am not a headhunter, I am an over tasked developer. James ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Remedy App Service changing workflow (AL, Filters, Fields, Forms)
Hi everyone, anyone ever heard of the Remedy Application Service changing workflow - Active Links, Filters, Form Modifications (that are not part of a UI Sync)? We have a prod system showing hundreds of workflow pieces being modified by Remedy Application Service - and we can think of no reason for why/how this could be happening. Any suggestions to fix this problem would be very much appreciated. -Marcia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Why do service requests require a Login ID?
I haven't looked into using SRM without a Login ID. How does it work if you don't have a Login ID but do have a People record? If the person is not logged in with their account how is a person associated with their People record? Does it prompt them to enter their people ID or search for their People record by name? a few minutes passed So I did a quick test. I enabled allow guest users and was presented with a warning that Logged in user not recognized and was sent back to the landing console. I created a People record for a test user but without the Login name I am not sure how to associated with the guest login. Jason On Wed, Jan 22, 2014 at 1:42 AM, patchsk vamsi...@gmail.com wrote: ** Hmm upon further review it seems like you actually do not need a login to use SRM. All you need is just a person record. And there is no license control at the system level, only paper licenses. In that case no idea why would a loginID be required for SR creation from Incident. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy App Service changing workflow (AL, Filters, Fields, Forms)
The SLM module creates and modifies its filters. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Marcia Gaines Sent: Thursday, January 23, 2014 2:28 PM To: arslist@ARSLIST.ORG Subject: Remedy App Service changing workflow (AL, Filters, Fields, Forms) Hi everyone, anyone ever heard of the Remedy Application Service changing workflow - Active Links, Filters, Form Modifications (that are not part of a UI Sync)? We have a prod system showing hundreds of workflow pieces being modified by Remedy Application Service - and we can think of no reason for why/how this could be happening. Any suggestions to fix this problem would be very much appreciated. -Marcia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Using $GROUPS$ OR $GROUPIDS$ to hide fields for certain Groupid
OK, you have gotten answers to the what keyword and what syntax to make this work correctly. My question to you is what are you really trying to do... Is it that anyone who has this particular group in their group list regardless of what other groups they are in, you want this to hide? So, if my group list is Administrator; 10024 You do not want me to see the field? What are you trying to accomplish? Have you created this group ONLY to do an exclusion like this regardless of other rights/permissions I have? In general, I don't like workflow like this. If you don't want someone to have access to something, use permissions to control whether they have access. That is the only safe, secure, system enforced means to protect something. If it is hidden, they still can access it, just they cannot see it on the UI. So, if those fields in question had data in it, that means I can get that data using the API or Web Services or a Report or the like because I have access. You have just hidden the fields from me on the UI. You have still given me access. If I have no access, the fields don't exist to me so there is no hiding issue. I am also concerned about that first topic. If I am in 20 groups and I have access to these fields and all is well. I add one more group so I am now in 21 and you are removing access? So, getting MORE permissions is trying to give me less? That can quickly become confusing in the system. I am not saying to do or not to do this workflow. It is your choice of course. But, I do want to point out what the ramifications of what you are choosing to do are so you can decide whether or not it is really meeting your goals. Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedyart Sent: Wednesday, January 22, 2014 10:29 PM To: arslist@ARSLIST.ORG Subject: Using $GROUPS$ OR $GROUPIDS$ to hide fields for certain Groupid Hi, Vesrions 7.6.04 patch 2 DB: SQL 2008 Windows platform I am trying to hide 2 fields (EX:A,B) from a GroupID called EX:10042 using an active link but it is not working can you please suggest how to use those functions. My A.L is like this operation on (Display and Window Open) $GROUPS$ LIKE %;10042:% If Action Change fields from hidden to visible(They are in hidden mode on the form it self) It is not working could some one please shed some light how can I make it work. Thanks -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Using-GROUPS-OR-GROUPIDS-to-hide-fields-for-certain-Groupid-tp7594738.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Why do service requests require a Login ID?
SRM does not allow guest users. BMC RD wrote the workflow to enforce this. -Original Message- From: Jason Miller jason.mil...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Thu, Jan 23, 2014 2:42 pm Subject: Re: Why do service requests require a Login ID? ** I haven't looked into using SRM without a Login ID. How does it work if you don't have a Login ID but do have a People record? If the person is not logged in with their account how is a person associated with their People record? Does it prompt them to enter their people ID or search for their People record by name? a few minutes passed So I did a quick test. I enabled allow guest users and was presented with a warning that Logged in user not recognized and was sent back to the landing console. I created a People record for a test user but without the Login name I am not sure how to associated with the guest login. Jason On Wed, Jan 22, 2014 at 1:42 AM, patchsk vamsi...@gmail.com wrote: ** Hmm upon further review it seems like you actually do not need a login to use SRM. All you need is just a person record. And there is no license control at the system level, only paper licenses. In that case no idea why would a loginID be required for SR creation from Incident. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy App Service changing workflow (AL, Filters, Fields, Forms)
There are many pieces of automatically created system workflow based on how you are configuring your applications. Approvals -- Create filters SLM -- Creates filters SyncUI -- Creates forms and workflow Process Designer -- Creates fields and workflow CMDB -- Creates forms, fields, and workflow (but probably not with this user) There are likely others, these are just ones that come to mind quickly. Take a look at the definitions. You should see that they fit patterns and tie back to some functionality of some application/subsystem. These are pieces of workflow that are automatically generated based on you configuring or adding rules or otherwise defining how you want the applications to work. To get the result you are asking for, the system creates definitions to help. I hope this helps, Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Marcia Gaines Sent: Thursday, January 23, 2014 11:28 AM To: arslist@ARSLIST.ORG Subject: Remedy App Service changing workflow (AL, Filters, Fields, Forms) Hi everyone, anyone ever heard of the Remedy Application Service changing workflow - Active Links, Filters, Form Modifications (that are not part of a UI Sync)? We have a prod system showing hundreds of workflow pieces being modified by Remedy Application Service - and we can think of no reason for why/how this could be happening. Any suggestions to fix this problem would be very much appreciated. -Marcia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Why do service requests require a Login ID?
Thanks for validating. Guest user is the only way I can think of where a person would be logged in an not associated with their Login ID (assuming it isn't a shared account that is use for authentication). I guess it is possible that Authentication Unregistered Users would allow a person to login without having a Login ID (User record) but without Login ID there is no way to associate the person to their People record. I am trying to figure out what patchsk is referring to: Hmm upon further review it seems like you actually do not need a login to use SRM. All you need is just a person record. Maybe that wasn't a technical statement but a licensing one? Jason On Thu, Jan 23, 2014 at 11:53 AM, Roger Justice rjust2...@aol.com wrote: ** SRM does not allow guest users. BMC RD wrote the workflow to enforce this. -Original Message- From: Jason Miller jason.mil...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Thu, Jan 23, 2014 2:42 pm Subject: Re: Why do service requests require a Login ID? ** I haven't looked into using SRM without a Login ID. How does it work if you don't have a Login ID but do have a People record? If the person is not logged in with their account how is a person associated with their People record? Does it prompt them to enter their people ID or search for their People record by name? a few minutes passed So I did a quick test. I enabled allow guest users and was presented with a warning that Logged in user not recognized and was sent back to the landing console. I created a People record for a test user but without the Login name I am not sure how to associated with the guest login. Jason On Wed, Jan 22, 2014 at 1:42 AM, patchsk vamsi...@gmail.com wrote: ** Hmm upon further review it seems like you actually do not need a login to use SRM. All you need is just a person record. And there is no license control at the system level, only paper licenses. In that case no idea why would a loginID be required for SR creation from Incident. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
OT: GW University Recruiting - ITSM Administrator Job
Just in case anyone is interested, there is an ITSM Admin job opening with The George Washington University, Ashburn VA campus. More information can be found at the link listed below Thanks John The George Washington University is currently seeking applicants for an ITSM Administrator. The ITSM Administrator is responsible for the configuration, maintenance and upgrading of the BMC Action Request System (ARS), Atrium Configuration Management Database (CMDB) and BMC Remedy ITSM Suite of products. The ITSM Administrator is also responsible for interfacing the CMDB and ITSM Suite with other GW monitoring, configuration management and reporting systems This position is located on the Virginia Science and Technology Campus in Ashburn, VA. GW is a community dedicated to learning, communication, respect, service, and teamwork. As one of the largest private employers in the District of Columbia, the University seeks employees who enthusiastically support its teaching, research, and public service mission. We offer a comprehensive compensation package that includes health insurance, a retirement plan, and tuition benefits for an employee, their spouse or same-sex domestic partner, and dependent. For a detailed position description and to apply visit: http://www.gwu.jobs/postings/19997 GW is an Equal Opportunity/Affirmative Action Employer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Does response from webservice call trigger modify operation
Hi, I need to know if I call a webservice in my filter on submit operation , can the response of the webservice can trigger modify operation on the same record which can call a fiter on modify? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
