Caught Exception issue...
If this was feedback on the JSS SSO Plugin, I'd be embarrassed. It sounds like BMC need to spend one year doing nothing but improving stability. Like fixing the dozens if Javascript errors that will never go away through flushing caches etc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught Exception issue...
Add viewer-role to your user -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: Wednesday, February 05, 2014 2:19 PM To: arslist@ARSLIST.ORG Subject: Caught Exception issue... If this was feedback on the JSS SSO Plugin, I'd be embarrassed. It sounds like BMC need to spend one year doing nothing but improving stability. Like fixing the dozens if Javascript errors that will never go away through flushing caches etc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years The information in this email may contain confidential material and it is intended solely for the addresses. Access to this email by anyone else is unauthorized. If you are not the intended recipient, please delete the email and destroy any copies of it, any disclosure, copying, distribution is prohibited and may be considered unlawful. Contents of this email and any attachments may be altered, Statement and opinions expressed in this email are those of the sender, and do not necessarily reflect those of Saudi Telecommunications Company (STC). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Reconciliation Jobs and AST:Attributes Form
I’ve created jobs to migrate data directly to the corresponding AST:X forms, as well. The workflow in those forms also creates a ReconID in the SANDBOX record which causes the merge function to create duplicate records in ASSET unless we clear them out before hand. All that our staging form is doing is checking the model information via our Product Catalog and then moving the data to the appropriate AST form based on CIType. This way we don’t have to break data feeds down by class. The only thing I can think of to get around this is to duplicate the attribute fields on the BaseElement form so the data will show up regardless of whether we clear out the ReconID. Anyone see any issues with doing that? Patrick Swint | Tractor Supply Company CMDB System Analyst P:615-440-4240 F:615-484-4240 psw...@tractorsupply.commailto:psw...@tractorsupply.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Tuesday, February 04, 2014 2:52 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Reconciliation Jobs and AST:Attributes Form ** The recomendation since I was working on CMDB 1.1 was to always import the data through the CMDB or AST join forms since the workflow is already there to push the data to the proper regular form Base Element and Computer Sys tem as an example and set the Instance ID to be the same on both of the entries. with 8.0 a non CMDB form was added AST:Attributes that is only used when the Asset Join is used for import. -Original Message- From: Patrick Swint psw...@tractorsupply.commailto:psw...@tractorsupply.com To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Tue, Feb 4, 2014 3:39 pm Subject: Reconciliation Jobs and AST:Attributes Form ** We are running into a catch-22 style situation with some of our reconciliation jobs for a 8.1 migration. The data that we have in our existing environment is made up of hardware info in a BMC class (e.g. BMC_ComputerSystem) and financial information in the AST:Attributes class. We have a Pentaho job that moves data to a staging form where workflow kicks off and moves the data to the appropriate forms and links the forms together using the InstanceID and ReconciliationID. The problem occurs when we attempt to reconcile this data from our SANDBOX dataset to our ASSET dataset. If we run a standard identify and merge job, the merge creates duplicate entries in ASSET…I’m assuming this is because our workflow creates a ReconciliationID as part of the form linkage so the identification fails against existing data from ADDM in the ASSET dataset due to the different ReconciliationIDs. I can zero out the ReconciliationIDs for the record in BMC_BaseElement and AST:Attributes and the reconciliation job then identifies and merges successfully…but any data from AST:Attributes. I’ve tried using custom identification rule sets for each class in our SANDBOX and run into the same issue as with the standard job. I also lose Attribute info if I leave the ReconID in AST:Attribute alone and only zero out the one in BMC_BaseElement. Questions: a) Is there an easier way to import data that shows up in a join form, e.g. AST:ComputerSystem? Keep in mind that we’ll need to do this for several different asset classes. b) If not, are their recommendations for changes to the data import workflow or in the reconciliation job? Is there a different way to link data on these forms?? How are the rest of the folks on here managing this process? Patrick Swint _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Seeking a Remedy Developer in Charleston, SC
My name is Bo Deas and I am a technical recruiter for TEKsystems here in Charleston, SC. I wanted to reach out to this site regarding a Remedy Developer position that I am working on. It is an upgrade from 7.1 to 8.1 and heavily involves the use of Atrium CMDB and Remedy ITSM. This will be a right to hire opportunity with the potential to go permanent if desired. Also this will be developing an enterprise-wide application that is supporting SPAWAR's Atlantic headquarters here in Charleston. The salary range is completely open at this moment and a security clearance is required. Please give me a call if you are interested in speaking more about this position, I would like the opportunity to learn more about Remedy skill sets and how this system works. Thanks! Bo sd...@teksystems.com 843-207-2511 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Seeking a Remedy Developer in Charleston, SC
My name is Bo Deas and I am a technical recruiter for TEKsystems here in Charleston, SC. I wanted to reach out to this site regarding a Remedy Developer position that I am working on. It is an upgrade from 7.1 to 8.1 and heavily involves the use of Atrium CMDB and Remedy ITSM. This will be a right to hire opportunity with the potential to go permanent if desired. Also this will be developing an enterprise-wide application that is supporting SPAWAR's Atlantic headquarters here in Charleston. The salary range is completely open at this moment and a security clearance is required. Please give me a call if you are interested in speaking more about this position, I would like the opportunity to learn more about Remedy skill sets and how this system works. Thanks! Bo sd...@teksystems.com 843-207-2511 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught Exception issue...
In our case, we are encountering this regularly on IE 8, ever since our upgrade to 7.6.04. We also experience this in IE 9 and 10, but the majority of our users are on IE 8. The only solution we've found is to flush the mid-tier cache and have the user then clear their own cache and hit Ctrl + F5 on returning to the Remedy home page. We've also installed the hotfix provided by BMC, to no avail. We were hoping an upgrade to 8.1 in the near future would be helpful, but it appears that may not be the case. :( `Elyse Bond -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Tuesday, February 04, 2014 10:44 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... We are now at the 3rd Hot Fix and still not getting the Caught Exception issue resolved in our case. And it is only happening with IE9 and IE10 specific error: Caught exception :Object doesn't support property or method 'getProxyGlobalFields' But we are not using ITSM - we are all 100% custom apps on 7.6.04 SP5 This has been going on since November. Our only fix so far is to tell the users to revert to IE8 until we have a solution in place. This has been escalated to all level of engineers at BMC. Still waiting, So any ideas at this point is more then greatly appreciated. we are on 7.6.04 SP5 WAS8 Win2003 MSSQL2005 Thank you, Pascale Sterrett Kenavo ar wech all shawn.pier...@energytransfer.com Sent by: arslist@ARSLIST.ORG 02/04/2014 07:41 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Caught Exception issue... ** I didn’t want to hijack this email thread for my own issues but hopefully Suresh can get some benefit from what I’ve run into as well. We have been on ARS 8.1 for a couple of months but just upgraded ITSM to 8.1 (including the two patches) as of this past weekend. In testing we ran into the Caught Exception errors that Suresh ran into, but the ITSM patches seemed to have addressed most of those. The problem now is basically instability. Tomcat itself keeps crashing, so I upgraded it from patch 32 to patch 37 tonight to see if that helps. There have also been a never-ending stream of Mid Tier issues, but of very low intensity, from 7.6.4 on with Internet Explorer. My understanding is that Internet Explorer has defects in it that cause it to not correctly refresh cache, and the way the Mid Tier is designed that becomes a big issue. However, we also have run into issues with 7.6.4 that are worse on 8.1 with specific user’s cache on the Mid Tier becoming corrupt somehow and generating errors. The only way to resolve those is to flush the cache on the Mid Tier, but doing so messes up a small but vocal percentage of other people who have to clear their IE browser cache. So based on the suggestion below, I am planning on looking into the Mid Tier hotfix. I’ll open a ticket with BMC tomorrow if my system is still unstable after the Tomcat upgrade and try to get that hotfix but I have an I.T. form of PTSD because our implementation of 7.6.4 a couple years ago was delayed a few months due to BMC support not being helpful with Mid Tier issues (which resulted in a custom Mid Tier patch for us, which so far hadn’t been necessary on 8.1.) So with all that said, I tried to guess the 8.1 path on the FTP site below but couldn’t find one that worked. I also tried searching their Knowledge Base because I often find hotfixes in there, including several that have gone in with my 8.1 install. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Tuesday, February 04, 2014 4:51 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** There is a way if you know the “secret” path. I don’t know if for 8.1 but here is the format for 7.6.4 SP 4 to give you an idea http://ftp.bmc.com/outgoing/7604sp4_hotfix Christie Pargeter | Sr Technical Analyst | tel 503-415-5149 From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, February 04, 2014 1:22 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** Interestingly, BMC makes it next to impossible to actually get hotfixes without waiting on their support. Do you know any alternate means of getting the Mid Tier Hotfix you mentioned that doesn’t require a U.N. Resolution worth of log files and config files in the right format? Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of ravi rai Sent: Tuesday, February 04, 2014 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** Suresh, What is the patch version of ARS , Midtier and
Re: Excel to Remedy
Thanks Levi and Carl but I am not as familiar as I used to be with VB since I haven't used it in a long time and I know nothing about .NET. I'll look into it. Thanks again! Thanks, Ron Young “Do not grow tired in doing good, for at the proper time you will benefit if you don’t give up.” (Gal 6:9 - Paul) Never quit! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lippincott, Levi (OMA-GIS) Sent: Tuesday, February 04, 2014 4:25 PM To: arslist@ARSLIST.ORG Subject: Re: Excel to Remedy My boss did something with buttons, scripting, and pushing to Remedy via web services I believe. The group he built it for didn't like it though and so we never went live with it. If you are curious I could get more detailed info if he still has it. Levi Lippincott / Remedy Administrator +1 402 561 7014 office +1 402 321 5421 mobile levi.lippinc...@interpublic.com Interpublic Group 6825 Pine Street, Omaha, NE 68106 Talent is a Gift; But Character is a Choice. -Matt Grotewold- -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Tuesday, February 04, 2014 4:04 PM To: arslist@ARSLIST.ORG Subject: Re: Excel to Remedy Hi, You could use the .NET API that can utilise both VB and VB Script to achieve this requirement. There are examples of using Excel and Scripting in the Samples directory. This is available on the BMC Communities site. Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Young Sent: 04 February 2014 21:59 To: arslist@ARSLIST.ORG Subject: Excel to Remedy User 7.6 Dev 8.1 Is there a way that when updating an Excel spreadsheet to make it talk to Remedy and update a field or location on a form per se. If so, please let me know how or provide an example ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years This message contains information which may be confidential and privileged. Unless you are the intended recipient (or authorized to receive this message for the intended recipient), you may not use, copy, disseminate or disclose to anyone the message or any information contained in the message. If you have received the message in error, please advise the sender by reply e-mail, and delete the message. Thank you very much. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught Exception issue...
We are running in compatibility mode and it is not fixing anything at all. Thank you, Pascale Sterrett Kenavo ar wech all joshua.b...@turner.com Sent by: arslist@ARSLIST.ORG 02/05/2014 05:09 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Caught Exception issue... This is a browser compatibility issue. We have been getting this for a couple years now (since the launch of IE9). The only workaround that we have found is to run IE in compatibility mode... If you go to support.bmc.com, in the middle of the screen, they even warn about it, for THEIR support site (which it running on the mid-tier, not sure which version). Here's a copy/paste of the text: INTERNET EXPLORER USERS Please use Compatibility Mode in Internet Explorer versions 9 and 10 when accessing BMC Support Central. Click here for instructions on enabling Compatibility Mode, and to view our current browser support policy. -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Tuesday, February 04, 2014 11:44 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... We are now at the 3rd Hot Fix and still not getting the Caught Exception issue resolved in our case. And it is only happening with IE9 and IE10 specific error: Caught exception :Object doesn't support property or method 'getProxyGlobalFields' But we are not using ITSM - we are all 100% custom apps on 7.6.04 SP5 This has been going on since November. Our only fix so far is to tell the users to revert to IE8 until we have a solution in place. This has been escalated to all level of engineers at BMC. Still waiting, So any ideas at this point is more then greatly appreciated. we are on 7.6.04 SP5 WAS8 Win2003 MSSQL2005 Thank you, Pascale Sterrett Kenavo ar wech all shawn.pier...@energytransfer.com Sent by: arslist@ARSLIST.ORG 02/04/2014 07:41 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Caught Exception issue... ** I didn’t want to hijack this email thread for my own issues but hopefully Suresh can get some benefit from what I’ve run into as well. We have been on ARS 8.1 for a couple of months but just upgraded ITSM to 8.1 (including the two patches) as of this past weekend. In testing we ran into the Caught Exception errors that Suresh ran into, but the ITSM patches seemed to have addressed most of those. The problem now is basically instability. Tomcat itself keeps crashing, so I upgraded it from patch 32 to patch 37 tonight to see if that helps. There have also been a never-ending stream of Mid Tier issues, but of very low intensity, from 7.6.4 on with Internet Explorer. My understanding is that Internet Explorer has defects in it that cause it to not correctly refresh cache, and the way the Mid Tier is designed that becomes a big issue. However, we also have run into issues with 7.6.4 that are worse on 8.1 with specific user’s cache on the Mid Tier becoming corrupt somehow and generating errors. The only way to resolve those is to flush the cache on the Mid Tier, but doing so messes up a small but vocal percentage of other people who have to clear their IE browser cache. So based on the suggestion below, I am planning on looking into the Mid Tier hotfix. I’ll open a ticket with BMC tomorrow if my system is still unstable after the Tomcat upgrade and try to get that hotfix but I have an I.T. form of PTSD because our implementation of 7.6.4 a couple years ago was delayed a few months due to BMC support not being helpful with Mid Tier issues (which resulted in a custom Mid Tier patch for us, which so far hadn’t been necessary on 8.1.) So with all that said, I tried to guess the 8.1 path on the FTP site below but couldn’t find one that worked. I also tried searching their Knowledge Base because I often find hotfixes in there, including several that have gone in with my 8.1 install. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Tuesday, February 04, 2014 4:51 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** There is a way if you know the “secret” path. I don’t know if for 8.1 but here is the format for 7.6.4 SP 4 to give you an idea http://ftp.bmc.com/outgoing/7604sp4_hotfix Christie Pargeter | Sr Technical Analyst | tel 503-415-5149 From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, February 04, 2014 1:22 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** Interestingly, BMC makes it next to impossible to actually get hotfixes without waiting on their support. Do you know any alternate means of getting the Mid Tier Hotfix you mentioned that
Re: Caught Exception issue...
The latest hotfix for Midtier 8.1 can be found at ftp://ftp.bmc.com/outgoing/81mt_hotfix From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, February 04, 2014 9:41 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** I didn't want to hijack this email thread for my own issues but hopefully Suresh can get some benefit from what I've run into as well. We have been on ARS 8.1 for a couple of months but just upgraded ITSM to 8.1 (including the two patches) as of this past weekend. In testing we ran into the Caught Exception errors that Suresh ran into, but the ITSM patches seemed to have addressed most of those. The problem now is basically instability. Tomcat itself keeps crashing, so I upgraded it from patch 32 to patch 37 tonight to see if that helps. There have also been a never-ending stream of Mid Tier issues, but of very low intensity, from 7.6.4 on with Internet Explorer. My understanding is that Internet Explorer has defects in it that cause it to not correctly refresh cache, and the way the Mid Tier is designed that becomes a big issue. However, we also have run into issues with 7.6.4 that are worse on 8.1 with specific user's cache on the Mid Tier becoming corrupt somehow and generating errors. The only way to resolve those is to flush the cache on the Mid Tier, but doing so messes up a small but vocal percentage of other people who have to clear their IE browser cache. So based on the suggestion below, I am planning on looking into the Mid Tier hotfix. I'll open a ticket with BMC tomorrow if my system is still unstable after the Tomcat upgrade and try to get that hotfix but I have an I.T. form of PTSD because our implementation of 7.6.4 a couple years ago was delayed a few months due to BMC support not being helpful with Mid Tier issues (which resulted in a custom Mid Tier patch for us, which so far hadn't been necessary on 8.1.) So with all that said, I tried to guess the 8.1 path on the FTP site below but couldn't find one that worked. I also tried searching their Knowledge Base because I often find hotfixes in there, including several that have gone in with my 8.1 install. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Tuesday, February 04, 2014 4:51 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** There is a way if you know the secret path. I don't know if for 8.1 but here is the format for 7.6.4 SP 4 to give you an idea http://ftp.bmc.com/outgoing/7604sp4_hotfix Christie Pargeter | Sr Technical Analyst | tel 503-415-5149 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, February 04, 2014 1:22 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** Interestingly, BMC makes it next to impossible to actually get hotfixes without waiting on their support. Do you know any alternate means of getting the Mid Tier Hotfix you mentioned that doesn't require a U.N. Resolution worth of log files and config files in the right format? Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ravi rai Sent: Tuesday, February 04, 2014 1:03 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** Suresh, What is the patch version of ARS , Midtier and Tomcat Apply Patch 02 for ARS, Mid tier Hotfix (Dec072013 ) and Patch 36 for Tomcat 6.0 and see if it helps We had few issues with ARS 8.1 un-patched version. Thanks Ravi Rai Date: Wed, 5 Feb 2014 00:06:18 +0530 From: ersures...@gmail.commailto:ersures...@gmail.com Subject: Caught Exception issue... To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** Team, Recently, facing the lot of issues related to Caught Exception. tried with mid tier flush and advised to flush the local browser cache and restarted with mid tier.but, no luck. Error starts with Caught exception and error with some different message like mobj, t.resultlist,Vcolins etc., Can you please provide the guidence to fix this issue? Remedy version 8.1 OS Windows server 2012. Tomcat 6.0 Regards, Suresh L _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot
Storage Volume Class visibility
Hi all! Anybody knows why is not visible the Storage Volume Class in Schema Names form. I can't see it to créate the AST:StorageVolume form. Thank you very much in advance! Alberto ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught Exception issue...
Hi Sally, Thanks for your hot fix. Is it fix all Caught Exception issue? Can you please confirm. @Folks : Thanks for all Suggestions/Comments. Really happy for your all inputs :) Regards, Suresh L On Wed, Feb 5, 2014 at 8:42 PM, Ludwig, Sally sally_lud...@bmc.com wrote: ** The latest hotfix for Midtier 8.1 can be found at ftp://ftp.bmc.com/outgoing/81mt_hotfix *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Pierson, Shawn *Sent:* Tuesday, February 04, 2014 9:41 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Caught Exception issue... ** I didn't want to hijack this email thread for my own issues but hopefully Suresh can get some benefit from what I've run into as well. We have been on ARS 8.1 for a couple of months but just upgraded ITSM to 8.1 (including the two patches) as of this past weekend. In testing we ran into the Caught Exception errors that Suresh ran into, but the ITSM patches seemed to have addressed most of those. The problem now is basically instability. Tomcat itself keeps crashing, so I upgraded it from patch 32 to patch 37 tonight to see if that helps. There have also been a never-ending stream of Mid Tier issues, but of very low intensity, from 7.6.4 on with Internet Explorer. My understanding is that Internet Explorer has defects in it that cause it to not correctly refresh cache, and the way the Mid Tier is designed that becomes a big issue. However, we also have run into issues with 7.6.4 that are worse on 8.1 with specific user's cache on the Mid Tier becoming corrupt somehow and generating errors. The only way to resolve those is to flush the cache on the Mid Tier, but doing so messes up a small but vocal percentage of other people who have to clear their IE browser cache. So based on the suggestion below, I am planning on looking into the Mid Tier hotfix. I'll open a ticket with BMC tomorrow if my system is still unstable after the Tomcat upgrade and try to get that hotfix but I have an I.T. form of PTSD because our implementation of 7.6.4 a couple years ago was delayed a few months due to BMC support not being helpful with Mid Tier issues (which resulted in a custom Mid Tier patch for us, which so far hadn't been necessary on 8.1.) So with all that said, I tried to guess the 8.1 path on the FTP site below but couldn't find one that worked. I also tried searching their Knowledge Base because I often find hotfixes in there, including several that have gone in with my 8.1 install. Thanks, *Shawn Pierson * Remedy Developer | Energy Transfer *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Pargeter, Christie :CO IS *Sent:* Tuesday, February 04, 2014 4:51 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Caught Exception issue... ** There is a way if you know the secret path. I don't know if for 8.1 but here is the format for 7.6.4 SP 4 to give you an idea http://ftp.bmc.com/outgoing/7604sp4_hotfix *Christie Pargeter | Sr Technical Analyst | tel 503-415-5149* *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Pierson, Shawn *Sent:* Tuesday, February 04, 2014 1:22 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Caught Exception issue... ** Interestingly, BMC makes it next to impossible to actually get hotfixes without waiting on their support. Do you know any alternate means of getting the Mid Tier Hotfix you mentioned that doesn't require a U.N. Resolution worth of log files and config files in the right format? Thanks, *Shawn Pierson * Remedy Developer | Energy Transfer *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *ravi rai *Sent:* Tuesday, February 04, 2014 1:03 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Caught Exception issue... ** Suresh, What is the patch version of ARS , Midtier and Tomcat Apply Patch 02 for ARS, Mid tier Hotfix (Dec072013 ) and Patch 36 for Tomcat 6.0 and see if it helps We had few issues with ARS 8.1 un-patched version. Thanks Ravi Rai -- Date: Wed, 5 Feb 2014 00:06:18 +0530 From: ersures...@gmail.com Subject: Caught Exception issue... To: arslist@ARSLIST.ORG ** Team, Recently, facing the lot of issues related to Caught Exception. tried with mid tier flush and advised to flush the local browser cache and restarted with mid tier.but, no luck. Error starts with Caught exception and error with some different message like mobj, t.resultlist,Vcolins etc., Can you please provide the guidence to fix this issue? Remedy version 8.1 OS Windows server 2012. Tomcat 6.0 Regards, Suresh L _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_
Re: Caught Exception issue...
We did Mid-Tier last October for the first time. (8.1) The mantra of Flush, Flush, Flush was a daily thing since we do a lot of enhancements. Then we realized we could change the settings in the browser to do it when they close their browsers. IE 9-10 are the only ones we support, 11 is not useable at all. Firefox is what I find to be most dependable. But with all that flushing going on, we still get the Caught Exception errors of various types. I have found we need to do what we call a 'Super Flush' about every 3 weeks, in fact we are establishing a regularly scheduled maintenance. It's the full flush of the actual mid-tier servers, not just the user browsers. The 'Super Flush' clears the issues away. I find it amazing that these errors can affect only a few of our 200 users, not everyone, so something more is going on. These errors can also affect Report Console reports. Sometimes you can access the Change form but not the Case form. It has so many faces you cannot simply compile a list. But when it comes right down to it, 15 min of downtime to 'Super Flush' both our mid-tiers is an easy fix. We're in the process of setting up a cron job to do it weekly on Friday nights. I also found that after we run it, the arplugin stops working so you have to kill it so it starts again. Susan On Wed, Feb 5, 2014 at 12:02 PM, Suresh Loganathan ersures...@gmail.comwrote: ** Hi Sally, Thanks for your hot fix. Is it fix all Caught Exception issue? Can you please confirm. @Folks : Thanks for all Suggestions/Comments. Really happy for your all inputs :) Regards, Suresh L On Wed, Feb 5, 2014 at 8:42 PM, Ludwig, Sally sally_lud...@bmc.comwrote: ** The latest hotfix for Midtier 8.1 can be found at ftp://ftp.bmc.com/outgoing/81mt_hotfix *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Pierson, Shawn *Sent:* Tuesday, February 04, 2014 9:41 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Caught Exception issue... ** I didn't want to hijack this email thread for my own issues but hopefully Suresh can get some benefit from what I've run into as well. We have been on ARS 8.1 for a couple of months but just upgraded ITSM to 8.1 (including the two patches) as of this past weekend. In testing we ran into the Caught Exception errors that Suresh ran into, but the ITSM patches seemed to have addressed most of those. The problem now is basically instability. Tomcat itself keeps crashing, so I upgraded it from patch 32 to patch 37 tonight to see if that helps. There have also been a never-ending stream of Mid Tier issues, but of very low intensity, from 7.6.4 on with Internet Explorer. My understanding is that Internet Explorer has defects in it that cause it to not correctly refresh cache, and the way the Mid Tier is designed that becomes a big issue. However, we also have run into issues with 7.6.4 that are worse on 8.1 with specific user's cache on the Mid Tier becoming corrupt somehow and generating errors. The only way to resolve those is to flush the cache on the Mid Tier, but doing so messes up a small but vocal percentage of other people who have to clear their IE browser cache. So based on the suggestion below, I am planning on looking into the Mid Tier hotfix. I'll open a ticket with BMC tomorrow if my system is still unstable after the Tomcat upgrade and try to get that hotfix but I have an I.T. form of PTSD because our implementation of 7.6.4 a couple years ago was delayed a few months due to BMC support not being helpful with Mid Tier issues (which resulted in a custom Mid Tier patch for us, which so far hadn't been necessary on 8.1.) So with all that said, I tried to guess the 8.1 path on the FTP site below but couldn't find one that worked. I also tried searching their Knowledge Base because I often find hotfixes in there, including several that have gone in with my 8.1 install. Thanks, *Shawn Pierson * Remedy Developer | Energy Transfer *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Pargeter, Christie :CO IS *Sent:* Tuesday, February 04, 2014 4:51 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Caught Exception issue... ** There is a way if you know the secret path. I don't know if for 8.1 but here is the format for 7.6.4 SP 4 to give you an idea http://ftp.bmc.com/outgoing/7604sp4_hotfix *Christie Pargeter | Sr Technical Analyst | tel 503-415-5149 503-415-5149* *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Pierson, Shawn *Sent:* Tuesday, February 04, 2014 1:22 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Caught Exception issue... ** Interestingly, BMC makes it next to impossible to actually get hotfixes without waiting on their support. Do you know any alternate means of getting the
Re: Caught Exception issue...
There were some known cache corruption issues that were discussed at WWRUG13. The newer hotfixes (7.6.04, 8.0, 8.1) I believe attempt to address these. We recently applied the Dec 8.1 hotfix and I have not heard any reports of these types of errors. Admittedly these were not originally reported to my team until many had suffered much pain so it is hard to tell if hotfixes actually did the trick. On Wed, Feb 5, 2014 at 11:17 AM, Susan Palmer suzanpal...@gmail.com wrote: ** We did Mid-Tier last October for the first time. (8.1) The mantra of Flush, Flush, Flush was a daily thing since we do a lot of enhancements. Then we realized we could change the settings in the browser to do it when they close their browsers. IE 9-10 are the only ones we support, 11 is not useable at all. Firefox is what I find to be most dependable. But with all that flushing going on, we still get the Caught Exception errors of various types. I have found we need to do what we call a 'Super Flush' about every 3 weeks, in fact we are establishing a regularly scheduled maintenance. It's the full flush of the actual mid-tier servers, not just the user browsers. The 'Super Flush' clears the issues away. I find it amazing that these errors can affect only a few of our 200 users, not everyone, so something more is going on. These errors can also affect Report Console reports. Sometimes you can access the Change form but not the Case form. It has so many faces you cannot simply compile a list. But when it comes right down to it, 15 min of downtime to 'Super Flush' both our mid-tiers is an easy fix. We're in the process of setting up a cron job to do it weekly on Friday nights. I also found that after we run it, the arplugin stops working so you have to kill it so it starts again. Susan On Wed, Feb 5, 2014 at 12:02 PM, Suresh Loganathan ersures...@gmail.comwrote: ** Hi Sally, Thanks for your hot fix. Is it fix all Caught Exception issue? Can you please confirm. @Folks : Thanks for all Suggestions/Comments. Really happy for your all inputs :) Regards, Suresh L On Wed, Feb 5, 2014 at 8:42 PM, Ludwig, Sally sally_lud...@bmc.comwrote: ** The latest hotfix for Midtier 8.1 can be found at ftp://ftp.bmc.com/outgoing/81mt_hotfix *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Pierson, Shawn *Sent:* Tuesday, February 04, 2014 9:41 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Caught Exception issue... ** I didn't want to hijack this email thread for my own issues but hopefully Suresh can get some benefit from what I've run into as well. We have been on ARS 8.1 for a couple of months but just upgraded ITSM to 8.1 (including the two patches) as of this past weekend. In testing we ran into the Caught Exception errors that Suresh ran into, but the ITSM patches seemed to have addressed most of those. The problem now is basically instability. Tomcat itself keeps crashing, so I upgraded it from patch 32 to patch 37 tonight to see if that helps. There have also been a never-ending stream of Mid Tier issues, but of very low intensity, from 7.6.4 on with Internet Explorer. My understanding is that Internet Explorer has defects in it that cause it to not correctly refresh cache, and the way the Mid Tier is designed that becomes a big issue. However, we also have run into issues with 7.6.4 that are worse on 8.1 with specific user's cache on the Mid Tier becoming corrupt somehow and generating errors. The only way to resolve those is to flush the cache on the Mid Tier, but doing so messes up a small but vocal percentage of other people who have to clear their IE browser cache. So based on the suggestion below, I am planning on looking into the Mid Tier hotfix. I'll open a ticket with BMC tomorrow if my system is still unstable after the Tomcat upgrade and try to get that hotfix but I have an I.T. form of PTSD because our implementation of 7.6.4 a couple years ago was delayed a few months due to BMC support not being helpful with Mid Tier issues (which resulted in a custom Mid Tier patch for us, which so far hadn't been necessary on 8.1.) So with all that said, I tried to guess the 8.1 path on the FTP site below but couldn't find one that worked. I also tried searching their Knowledge Base because I often find hotfixes in there, including several that have gone in with my 8.1 install. Thanks, *Shawn Pierson * Remedy Developer | Energy Transfer *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Pargeter, Christie :CO IS *Sent:* Tuesday, February 04, 2014 4:51 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Caught Exception issue... ** There is a way if you know the secret path. I don't know if for 8.1 but here is the format for 7.6.4 SP 4 to give you an idea
Caught Exception issue...
I recently diagnosed the most basic of design failures in Mid Tier 8.1. ehcache, the open source caching tool used to underpin the cache 'framework' uses Java serialisation. If you change the JRE version, it can't unserialise the cache. Instead of dealing with this neatly, Mid Tier threw NullPointerExceptions. The only solution was to nuke the cache directory - fine, that's a reasonable solution, but it's a basic programming error that should have been neatly handled. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
CMDB Field audit
Hi Listers! Just to check with you a assumption of mine, Is it possible to enable the audit for Create Date, Last Modified Date and Last Modify By fields on Atrium (BMC Computer System Class).. My understanding is that those fields are not in the scope of the audit since those fields are not implicit get modified by user, system update their values on submit/modify operations. Is this correct? Thanks Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
