Re: ARERR 8958 The Date Value is Invalid

2014-02-10 Thread uday kiran
Thank you this is helpful

Regards,
Uday


On Wed, Jan 8, 2014 at 9:23 PM, Bryan Waters bryancwat...@gmail.com wrote:

 **

 We discovered an issue with the Application Business Time process which
 would generate this error when calculating dates in 2014.  This is a known
 issue/defect with ARS v 7.1.x, 7.5.x, and earlier versions of 7.6.04(see
 below).  We were able to get a hotfix from BMC for ARS v7.1.  You should be
 able to support a request to BMC Support and get the appropriate hotfix for
 your environment.



 
 KA407525
 Problem

 Following is a filter logging excerpt with an example of a service target
 due date year that is incorrectly calculated to be 1969 rather than 2014:

  FLTR Checking
 SLM:Measurement:ReqProcOverallStartTimeUpdateSLODueDateX (0)
  FLTR -- Passed -- perform actions
  FLTR 0: Set Fields
  FLTR Application-Bus-Time2-Assoc-Add 1386103010 2592000 1   -e
 
  FLTR Exit code: 0 Value: 0
  FLTR SVTDueDate (300364900) = 12/31/69 17:00:00

 The expectation is that 30 days (2592000 seconds) will be added to 3 Dec
 2013 20:36:50 UTC (1386103010) with a calculated due date of 2 Jan 2014
 20:36:50 UTC (1386103010 + 2592000 = 1388695010).  Instead, the date is
 calculated to 31 Dec 1969 17:00:00


 *Solution*

 There is a known defect with business time calculation of a date past
 12/31/2013 8:00:00 UTC because of a hard limit of 31 Dec 2013 08:00:00 UTC:
 please reference SW00379074.  This has been fixed in v7.6.04 SP5 and later
 releases of ARServer.  There will be no backport of this fix to earlier
 releases and resolution of this problem is upgrade to a version of ARServer
 where the hard limit with business time calculation is no longer in effect.

 Please note that the problem is with ARServer business time functions and
 is not an SLM workflow issue, which simply leverages those business time
 functions in workflow where service target and other SLM dates are
 calculated.

 The attached document describes a workaround which could help in some
 issues where a hotfix is not currently available (such as in version 7.6.03)

 





 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Ramesh Alla
 *Sent:* Tuesday, January 07, 2014 7:14 AM
 *To:* arslist@ARSLIST.ORG

 *Subject:* Re: ARERR 8958 The Date Value is Invalid



 **

 I guess, the business time segments related to this specific support group
 have invalid dates?
 --

 Date: Fri, 3 Jan 2014 15:27:46 +
 From: mm3...@att.com
 Subject: Re: ARERR 8958 The Date Value is Invalid
 To: arslist@ARSLIST.ORG

 **

 Have you checked the field type to see if it is valid?



 *From:* Action Request System discussion list(ARSList) [
 mailto:arslist@arslist.org arslist@arslist.org] *On Behalf Of *uday
 kiran
 *Sent:* Thursday, January 02, 2014 1:34 PM
 *To:* arslist@arslist.org
 *Subject:* ARERR 8958 The Date Value is Invalid



 **

 Hi Team,



 I am seeing ARERR 8985 The Date Value is Invalid Error while re-assigning
 an incident to a specific Support Group.



 It is giving error only for a specific support group .



 CLM:Measurement:ReqProcOverallStartTime   filter is not giving the right
 answer.



 Remedy 7.1



 Any Ideas on how to resolve this issue?



 Regards,

 Uday

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AREA LDAP SSL

2014-02-10 Thread Daniel Pritchard
We are running ARS 7.6.04 SP2 on a Windows 2008 Server.

Our LDAP servers were changed to require SSL connections to LDAP yesterday, 
without any warning.  Our remedy servers will no longer let users in.  I need 
to enable SSL in LDAP but am having trouble finding out how to create the 
certificate database.  We are running on a Secure system so I am unable to 
download any additional software to do this.  

Is there a way to create the cert7.db file using software from the windows 2008 
server or remedy?


Dan

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Re: AREA LDAP SSL

2014-02-10 Thread Karthik
Dan,

check this link

https://kb.bmc.com/infocenter/index?page=contentid=S%3AKA319087

- Karthik


-- Forwarded message --
From: Daniel Pritchard daniel.b.pritch...@gmail.com
Date: 10 February 2014 15:05
Subject: AREA LDAP SSL
To: arslist@arslist.org


We are running ARS 7.6.04 SP2 on a Windows 2008 Server.

Our LDAP servers were changed to require SSL connections to LDAP yesterday,
without any warning.  Our remedy servers will no longer let users in.  I
need to enable SSL in LDAP but am having trouble finding out how to create
the certificate database.  We are running on a Secure system so I am unable
to download any additional software to do this.

Is there a way to create the cert7.db file using software from the windows
2008 server or remedy?


Dan

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-- 
- Karthik

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Re: AREA LDAP SSL

2014-02-10 Thread munesh konda
Hello Dan,

Please refer BMC 7.6.04 Integration document page 402,

About certificate databases:

AR System uses the Mozilla C-LDAP libraries to support LDAP plug-ins and
remote authentication. These libraries enable LDAP plug-ins to use NSS to
establish Secure Sockets Layer (SSL) connections with LDAP servers. To do
this,NSS requires the LDAP server's certification authority (CA)
certificate to be in a certificate database (cert8.db file).


To perform the procedures in this appendix, use the command-line certutil
utility, which is included in the Mozilla NSS security tools set (see
http://www.mozilla.org/projects/security/pki/nss/tools/).

So I don't think you have any option from Windows or Remedy to create the
cert db file.

Thanks.

Regards
Munesh


On Mon, Feb 10, 2014 at 3:05 PM, Daniel Pritchard 
daniel.b.pritch...@gmail.com wrote:

 We are running ARS 7.6.04 SP2 on a Windows 2008 Server.

 Our LDAP servers were changed to require SSL connections to LDAP
 yesterday, without any warning.  Our remedy servers will no longer let
 users in.  I need to enable SSL in LDAP but am having trouble finding out
 how to create the certificate database.  We are running on a Secure system
 so I am unable to download any additional software to do this.

 Is there a way to create the cert7.db file using software from the windows
 2008 server or remedy?


 Dan


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Remedy Form Archiving

2014-02-10 Thread Nesma ElShal, Vodafone Egypt
Dear Team,

Please support me in this case:

I'm trying to archive a form from form properties. And selected the archive 
and delete from source option. But the record is archived and isn't deleted 
from the source. What about this issue?

Thanks.


Nesma Elshal
SYSTEM ANALYST
Products  Services Delivery
Vodafone Egypt
Mobile: +20 (10) 02861931
Email: nesma.els...@vodafone.commailto:nesma.els...@vodafone.com


[Description: Vodafone]http://www.vodafone.com.eg/

Vodafone Egypt, Smart Village : Vodafone C3 Building, Cairo/Alex. Desert Road 
KM 28- 6th of October City, Egypt
vodafone.com.eghttp://www.vodafone.com.eg





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inline: image001.gif

Re: error while installing BMC Atrium Core 7.6.04

2014-02-10 Thread BradRemedy
Hi Mahmoud

I am having the same problem when installing CMDB 8.1 where the installer
says that it cannot access tomcat and that I need to verify that the tomcat
is running.

Please can you let me know if you were able to resolve this problem and if
so, how.

Thanks in advance for any assistance
Brad


On Wed, Jun 5, 2013 at 9:47 AM, Mahmoud Mahdy-Mohamed, Vodafone Egypt 
mahmoud.mahdy-moha...@vodafone.com wrote:

 **

 Dears,

 Please help, I'm facing error while installing BMC Atrium Core 7.6.04
 the error message Can't Access Tomcat Parameter. Verify that Tomcat is
 running when I'm asked to set java home used by Tomcat although I
 entered the same java home used in Tomcat installation while I was
 installing Mid-tier



 *Thanks,*

 *Best Regards,*



 *Mahmoud Mahdy Mohammed,PMP* | Business Process Automation
 *Technology | Products  Services Delivery*
 *Phone:* +20(0)1004999638
 * Mail:* *mahmoud.mahdy-moha...@vodafone.com
 mohamed.abdel-haf...@vodafone.com*




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 Confidential and Proprietary Information.

 The recipient hereby is committed to hold in strict confidence the
 contents of this (e-mail, document, information) and not to disclose to any
 third party without the prior written consent of Vodafone Egypt S.A.E.
 Recipient will be held liable for any unauthorized disclosure.

 If you have received this message in error, please notify the sender by
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 http://www.vodafone.com.eg


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Re: AREA LDAP SSL

2014-02-10 Thread Daniel Pritchard
Thanks for the help.  I finally got the Mozilla tools downloaded and installed 
and created the cert8.db file and it works

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Re: error while installing BMC Atrium Core 7.6.04

2014-02-10 Thread Karthik
It needs a second tomcat if all components are selected. BMC recommends
installing few components like web service infra on a second machine.

When prompted, chose to install a new tomcat and it works.

- Karthik
On Feb 10, 2014 6:31 PM, BradRemedy bradrem...@gmail.com wrote:

 **
 Hi Mahmoud

 I am having the same problem when installing CMDB 8.1 where the installer
 says that it cannot access tomcat and that I need to verify that the tomcat
 is running.

 Please can you let me know if you were able to resolve this problem and if
 so, how.

 Thanks in advance for any assistance
 Brad


 On Wed, Jun 5, 2013 at 9:47 AM, Mahmoud Mahdy-Mohamed, Vodafone Egypt 
 mahmoud.mahdy-moha...@vodafone.com wrote:

 **

 Dears,

 Please help, I'm facing error while installing BMC Atrium Core 7.6.04
 the error message Can't Access Tomcat Parameter. Verify that Tomcat is
 running when I'm asked to set java home used by Tomcat although I
 entered the same java home used in Tomcat installation while I was
 installing Mid-tier



 *Thanks,*

 *Best Regards,*



 *Mahmoud Mahdy Mohammed,PMP* | Business Process Automation
 *Technology | Products  Services Delivery*
 *Phone:* +20(0)1004999638
 * Mail:* *mahmoud.mahdy-moha...@vodafone.com
 mohamed.abdel-haf...@vodafone.com*




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 Confidential and Proprietary Information.

 The recipient hereby is committed to hold in strict confidence the
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 third party without the prior written consent of Vodafone Egypt S.A.E.
 Recipient will be held liable for any unauthorized disclosure.

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Re: AREA LDAP SSL

2014-02-10 Thread Miller, Karl
This may be of some help.  The NSS Tools were installed as a Linux package, but 
since these are used only to create the .DB files (which you can move to the 
correct locations on your Windows systems), they may help.

https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/03/13/remedy-8--digital-certificates




Karl Miller |  Principal Product Manager - Remedy Platform | BMC Software  
W  678-779-4998  |  C  678-779-4998 

The industry’s leading ITSM solution now available via Software as a Service 
(SaaS)

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Pritchard
Sent: Monday, February 10, 2014 4:36 AM
To: arslist@ARSLIST.ORG
Subject: AREA LDAP SSL

We are running ARS 7.6.04 SP2 on a Windows 2008 Server.

Our LDAP servers were changed to require SSL connections to LDAP yesterday, 
without any warning.  Our remedy servers will no longer let users in.  I need 
to enable SSL in LDAP but am having trouble finding out how to create the 
certificate database.  We are running on a Secure system so I am unable to 
download any additional software to do this.  

Is there a way to create the cert7.db file using software from the windows 2008 
server or remedy?


Dan

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Incident Work Log No More Summary

2014-02-10 Thread Cecil, Ken
We in the middle of 7.6.0 to 8.1

We got the upgrade installs complete overlays created, reconciliation done an 
delta data migration complete.

One thing I wasn't prepared for though was that they are no longer using and 
populating the Summary field for HPD:Worklog (ie Incident Work Info) entries. 
(Using just Notes instead of Summary and Notes field) That simplifies things 
but we had data in both fields.

So it looks to me like if any work log entry only had data in the Summary and 
nothing in the Notes, then the data from the Summary field gets copied into the 
Notes Field during the upgrade/migration process. However, if there was data in 
both then they do nothing special. So on those work log entries we lose 
visibility to what the Summary originally said (which could be key information).

My thought was to prefix the summary onto the Notes field for all the existing 
Worklog entries unless the Summary and Notes fields are already the same. 
However, since the Notes field Datatype is Text in SQL Server it is not 
possible to do the comparison (afaik). Any ideas on what to do?



Ken Cecil




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Re: Incident Work Log No More Summary

2014-02-10 Thread Roger Justice
Review the data using a SQL query and you will see that the first 128 
characters of the Notes has been moved to the summary field.



-Original Message-
From: Cecil, Ken kce...@hubbell.com
To: arslist arslist@ARSLIST.ORG
Sent: Mon, Feb 10, 2014 9:51 am
Subject: Incident Work Log No More Summary


** 

We in the middle of 7.6.0 to 8.1
 
We got the upgrade installs complete overlays created, reconciliation done an 
delta data migration complete.
 
One thing I wasn’t prepared for though was that they are no longer using and 
populating the Summary field for HPD:Worklog (ie Incident Work Info) entries. 
(Using just Notes instead of Summary and Notes field) That simplifies things 
but we had data in both fields.
 
So it looks to me like if any work log entry only had data in the Summary and 
nothing in the Notes, then the data from the Summary field gets copied into the 
Notes Field during the upgrade/migration process. However, if there was data in 
both then they do nothing special. So on those work log entries we lose 
visibility to what the Summary originally said (which could be key 
information). 
 
My thought was to prefix the summary onto the Notes field for all the existing 
Worklog entries unless the Summary and Notes fields are already the same. 
However, since the Notes field Datatype is “Text” in SQL Server it is not 
possible to do the comparison (afaik). Any ideas on what to do?
 
 
 
Ken Cecil
 





 

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is strictly prohibited.  If you have received this communication in error, 
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Re: Remedy Form Archiving

2014-02-10 Thread Charlie Lotridge
Hi Nesma,

That's a good one.  The only thing I can think of is that you have some
workflow throwing an error and preventing the operation.  If this is the
case, here are a few thoughts on how you can locate the problem:

First, look for filters that Execute On on Delete and see if any of them
directly or indirectly trigger an Error type Message operation.

If this is happening, then due to the background nature of the archiving
mechanism, the message is not displayed for anyone anywhere.  I'm pretty
sure, though, that it'll be dumped into the arerror.log, so look there for
an indication of the problem.

Finally, failing all else, turn on filter logging and try deleting the
record manually...this may reveal the problem.

I hope something here helps.

Thanks,
Charlie


On Mon, Feb 10, 2014 at 3:54 AM, Nesma ElShal, Vodafone Egypt 
nesma.els...@vodafone.com wrote:

 **

 Dear Team,



 Please support me in this case:



 I'm trying to archive a form from form properties. And selected the
 archive and delete from source option. But the record is archived and
 isn't deleted from the source. What about this issue?



 Thanks.





 *Nesma Elshal*
 SYSTEM ANALYST
 Products  Services Delivery
 Vodafone Egypt
 Mobile: +20 (10) 02861931
 Email: nesma.els...@vodafone.com


 [image: Description: Vodafone] http://www.vodafone.com.eg/

 Vodafone Egypt, Smart Village : Vodafone C3 Building, Cairo/Alex. Desert
 Road KM 28- 6th of October City, Egypt

 *vodafone.com.eg* http://www.vodafone.com.eg








 *

 The content of this document is classified as Vodafone Egypt S.A.E.
 Confidential and Proprietary Information.

 The recipient hereby is committed to hold in strict confidence the
 contents of this (e-mail, document, information) and not to disclose to any
 third party without the prior written consent of Vodafone Egypt S.A.E.
 Recipient will be held liable for any unauthorized disclosure.

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image001.gif

Dynamically setting a menu value

2014-02-10 Thread Brian Goralczyk
I need some assistance.  I seem to be missing a very basic step in this
process.

I have created a field with a menu attached to it.

I think have an active link that changes the menu name based on a value in
a column.

The problem is, it doesn't.

I have tried every combination that I can think of and it is just refusing
to agree with me.  I even copied the value from the column to a text field.
 I have tried identifying the field by field ID and by field name.

Any suggestions or assistance would be greatly appreciated.

TIA,

Brian Goralczyk

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ARS 8.1 with 7.6.04 apps?

2014-02-10 Thread William Rentfrow
Is anyone running Linux ARS 8.1 with 7.6.04 version of

-ITSM
-SRM
-SLM
-RKM

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061
Cell: 715-398-5056


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Re: Dynamically setting a menu value

2014-02-10 Thread Grooms, Frederick W
Just to double check...

You have a field and you want to change the menu on it when someone selects a 
row in a table.

Are the menus set for On Open or On Connect?

Fred


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Goralczyk
Sent: Monday, February 10, 2014 10:28 AM
To: arslist@ARSLIST.ORG
Subject: Dynamically setting a menu value

**
I need some assistance.  I seem to be missing a very basic step in this process.

I have created a field with a menu attached to it.

I think have an active link that changes the menu name based on a value in a 
column.

The problem is, it doesn't.

I have tried every combination that I can think of and it is just refusing to 
agree with me.  I even copied the value from the column to a text field.  I 
have tried identifying the field by field ID and by field name.

Any suggestions or assistance would be greatly appreciated.

TIA,

Brian Goralczyk




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Re: Dynamically setting a menu value

2014-02-10 Thread Brian Goralczyk
Fred,

Yep.  That is the gist of it.  And On Open.

Brian Goralczyk


On Mon, Feb 10, 2014 at 12:15 PM, Grooms, Frederick W 
frederick.w.gro...@xo.com wrote:

 **

 Just to double check...



 You have a field and you want to change the menu on it when someone
 selects a row in a table.



 Are the menus set for On Open or On Connect?



 Fred





 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Brian Goralczyk
 *Sent:* Monday, February 10, 2014 10:28 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Dynamically setting a menu value



 **

 I need some assistance.  I seem to be missing a very basic step in this
 process.



 I have created a field with a menu attached to it.



 I think have an active link that changes the menu name based on a value in
 a column.



 The problem is, it doesn't.



 I have tried every combination that I can think of and it is just refusing
 to agree with me.  I even copied the value from the column to a text field.
  I have tried identifying the field by field ID and by field name.



 Any suggestions or assistance would be greatly appreciated.



 TIA,



 Brian Goralczyk






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Windows 7 w/ Dev 8

2014-02-10 Thread Ron Young
I had to convert my XP machine to Win 7. I then loaded Dev 8.1 and then 
downloaded Java 7. I now get this error when trying to finish installing Dev 
8.1:

   You have selected an incorrect 64-bit JRE path. Please select the correct 
JRE path and continue.

I have the path set like this: C:\Program Files\Java\jre7

Now also my c drive is being encrypted at this time so I am not sure if that 
could be stopping it from being loaded or what. Let me know if you can help.

Ron

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reporting methods for ARS 8.1

2014-02-10 Thread patrick zandi
CR 2008 server (old and most likely not security compliant) -- is there
anything newer that is compatible?

Analytics (that cannot do reports from the web like CR just
email/sharepoint - and login)  and is close to not being security compliant
(JAVA VERSIONS).

BIRT (older version 2.5 -- but not the latest ) Again security problems?

Adhoc (yuk)

Anyone got any good answers?

-- 
Patrick Zandi

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Custom Notifications

2014-02-10 Thread Simon Ellis
Haven't looked to far into this as yet, thought i'd ask if it was feasible 
before plodding into it  Wondering if it was possible to setup a custom 
notification against normalization to tell me whether a job has actually run or 
not, rather than having to go and check each time. Normalization Job Run form 
records the info i need access to. Just wonder if a notification can be setup 
against this form that i can check if a job has run or completed

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Join us at BMC Engage -- Oct 13-16 in Orlando, Florida

2014-02-10 Thread Mueller, Doug
Everyone,

BMC wants to invite you all to its global user conference, BMC Engage.  It will 
be held October 13 thru 16
in Orlando, Florida.

This will be THE gathering of BMC customers of the year.  Products across the 
spectrum will be discussed
with sessions, BMC experts, and customers presenting and educating.  If you use 
BMC products and want
tips on use, to talk with other customers, to get some training, and to have a 
bit of fun, this is the event
you want to plan to attend.

There will be lots of Remedy oriented sessions and discussions and of course 
your old favorites like
Birds of a Feather and Evening with Engineering sessions.  The flavor and 
attitude of the WWRUG events
will continue.

Sign up for early notification on conference pricing, hotel discounts, and more 
at http://engage.bmc.com.

Please hold the dates and get on the schedule for this event in October.  As 
always, we expect that the
people who attend will feel the time spent has been more that worthwhile.

OK, yes, it is at Disney World (you don't have to tell your boss that 
detail).   But, even with this, we want to
make sure that there is so much value in the conference itself, that we get 
comments from the attendees
just like we did when Remedy had the conference there in 2000...

The only complaint I have about the conference is that there was so much to do 
and so many sessions that
were interesting and useful that I didn't have any time to get to Disney World!

We will work in the usual fun within all the activities at the conference; but 
we cannot guarantee that you will
be able to find the time for Disney World visits (you may want to plan an extra 
day or two in your trip to
ensure there is time for that).

Even though we are just announcing the event, we already have a special kudos 
to go out to one of our
Remedy community members.  Scott Thatcher from Solvay Information Services 
helped us with the name of
the conference.  He will receive one free full conference pass.  
Congratulations Scott, and thanks for the
assist.

We look forward to seeing you all in October.

Doug Mueller for the BMC team

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Getting an error when flushing the midtier cache Failed to Flush Cache. Preload or Prefetch is currently running

2014-02-10 Thread Emad Mohammed
Hello,
We are in the process of upgrading from 7.6.04 to 8.1. When trying to flush 
cache, we get the following error Failed to Flush Cache. Preload or Prefetch 
is currently running. Any ideas?

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Re: [EXTERNAL] reporting methods for ARS 8.1

2014-02-10 Thread Stroud, Natalie K
I am unclear what question you are asking, Patrick.  Are you asking which 
reporting methods compatible with 8.1 are the most secure/security compliant?

Thanks,

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.govmailto:nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008




From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Monday, February 10, 2014 1:47 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] reporting methods for ARS 8.1

**
CR 2008 server (old and most likely not security compliant) -- is there 
anything newer that is compatible?
Analytics (that cannot do reports from the web like CR just email/sharepoint - 
and login)  and is close to not being security compliant (JAVA VERSIONS).
BIRT (older version 2.5 -- but not the latest ) Again security problems?
Adhoc (yuk)
Anyone got any good answers?

--
Patrick Zandi
_ARSlist: Where the Answers Are and have been for 20 years_

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Re: Getting an error when flushing the midtier cache Failed to Flush Cache. Preload or Prefetch is currently running

2014-02-10 Thread Hamsagar, Ravindra
Hi,
Ideally this error occurs when trying to flush the cache when the preload is 
still in progress (as preload activity is currently running) Make sure the 
preload is completed and then flush the cache.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Emad Mohammed
Sent: 11 February 2014 03:16
To: arslist@ARSLIST.ORG
Subject: Getting an error when flushing the midtier cache Failed to Flush 
Cache. Preload or Prefetch is currently running

Hello,
We are in the process of upgrading from 7.6.04 to 8.1. When trying to flush 
cache, we get the following error Failed to Flush Cache. Preload or Prefetch 
is currently running. Any ideas?

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Are, and have been for 20 years

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