SLM+Problem integration in ARS7604

[kiran]

Hi,



I have integrated SLM with problem management and the SLAs are working fine.



The doubt is on how to view the SLA status from a problem ticket ?



Like in Incident, there is no SLA tab for problem tickets.



Kindly let me know whether we need to manually add the SLA status DVF
fields to problem as well



Regards,

Kiran

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: AR System 8.1 on AIX

[Patil, Vivek]

The 8.1.01.001 [  which is 8.1 SP1 Patch1 ]  contains only MidTier fixes. When 
8.1 Sp1 Patch1 was planned ,  critical fixes were shipped as part of it ;  all 
of them being MidTier  in Patch1

@Frank :  The AR Server Patch Project consists of multiple features / 
components  viz. AR Server , Approval , Assignment Engine , Email Engine , 
MidTier , Developer Studio.
So the installer name is AR Patch but it has updates only for midTier.  Lets 
say if in future 8.1 SP1 Patch2 is shipped for AR , Approval fixes then they 
will be part of same installer called as AR System Patch Installer 8.1.01.002 . 
 Please excuse me as I may not write exact name seen on installer title.

Do you have any specific query here ?  which is still un-answered ?

Thanks,
  Vivek

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso
Sent: Friday, May 30, 2014 12:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 8.1 on AIX

We are working through the same issue RHEL/Oracle. 8.1.01.001  says it contains 
server updates but the installer says its only for midtier. Back and force a 
bunch of times with support but still no solution. Actually, more confused then 
when I started.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: AR System 8.1 on AIX

[Frank Caruso]

We are working through the same issue RHEL/Oracle. 8.1.01.001  says it contains 
server updates but the installer says its only for midtier. Back and force a 
bunch of times with support but still no solution. Actually, more confused then 
when I started.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: error while opening "Configuration Tool" 7.6.04 SP4 IIS-Tomcat

[Frank Caruso]

Check the URL you are using. It should be something like: 

http:///arsys
or
http://:8080/arsys
or
http://:8080/midtier

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Error when migrating Change Templates with Task Groups\Task Templates across environments

[Gordon Frank]

I recently ran into an interesting migration problem with Task Groups. The
error I got when I was opening a new Change Template was the following:

"The Assignment Information is not valid. Please use the menus provided on
the 'Assignee Company', 'Assignee Organization' and 'Assignee Group' or the
type ahead return function on the 'Assignee Group' field to select this
information. (ARERR 1) "

If you search communities, et.al, this boils down to the Site not being
populated.

Since I developed this from scratch, Site was populated on my Development
Server. However, trying to be efficient, I dumped all of my Tasks to a
".arx" and loaded them in using Data Import. When I tried it on my
Production Server, I got this error. I had to go into each Task and
re-register every Assignment. This wasn't too bad because I only had 10
tasks. But I could foresee a Task Group, with several decisions (Variable
Templates don't transfer at all), and 100+ Tasks.

I thought I'd let you all know in case you run into this in the future. Of
course I know there are a few of you which will say, Naturally! :)

This also registers this as a possible fix if someone Googles the error.
Right Dan??? or maybe its Matt??

-- 

 [image: Crab]
Gordon M. Frank
ITIL V3 Foundation Certified
Security + Certified
Mobile: 410-689-9373

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Email Notification with HTML format.

[Arner, Todd]

Hi Suresh,
In the HTML template you need to encapsulate the fields with #$$Field.Name$$#.  
I also needed to set the field permissions on the form  to public on the fields 
included in the template.  In addition, I needed to add the fields in the 
template to the Fields Section on the notify filter.  Change the drop-down to 
Selected and then click on the add button to add the fields that will display 
in the template.  This is what worked for me.

Hope that helps!
Todd Arner


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of ersureshbe
Sent: Thursday, May 29, 2014 8:32 AM
To: arslist@ARSLIST.ORG
Subject: Email Notification with HTML format.

Hi Team,

I have created an filter to trigger an email notification for Assigned Group 
change. Used only "Notify" action and not used "Sys:Notification Message"
form. In that "Notify" action text field i mentioned the email notes. It's 
working fine. But, we need a HTML related notification. I have tried the 
following to get HTML related email template.

1. Created a HTML Page, What i want as Email notes.


 

2. Added into ARSystem Email Template form.

3. Called this template name into created Filter.

4. Triggering an email template but not contain exact value of the field.
Please refer above screen shot. Instaed of $Value$ needs to show exact value of 
that field.

Can you please help to fix this requirement.

Regards,

Suresh Loganathan.



--
View this message in context: 
http://ars-action-request-system.1093659.n2.nabble.com/Email-Notification-with-HTML-format-tp7596877.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

--
The information contained in this communication may be confidential, is 
intended only for the use of the recipient(s) named above, and may be legally 
privileged. If the reader of this message is not the intended recipient, you 
are hereby notified that any dissemination, distribution, or copying of this 
communication, or any of its contents, is strictly prohibited. If you have 
received this communication in error, please notify the sender immediately and 
destroy or delete the original message and any copy of it from your computer 
system. If you have any questions concerning this message, please contact the 
sender.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: No Impact Change Request Next stage issue

[Jason Miller]

Yes, we are also on 8.1 and that defect is associated with out Support
Issue.  Maybe it applies to both 8.0 and 8.1?

Jason


On Wed, May 28, 2014 at 11:25 AM, Dinesh Kumar  wrote:

> **
> Hi Jason,
>
> I hope that issue is for 8.0 ITSM but ours is 8.1, Will it be same issue
> in 8.1 also ?
>
> Hi Candace,
>
> If that's the case the same scenario should not work on Normal changes
> also right, But in normal changes request i'm able to save it and move to
> next stage. As far as i know till the change is in Draft status we can
> modify any thing regardless of the assigne.
> Correct me if i'm wrong.
>
> Thanks,
> Dinesh kumar.
>
>
>
>
>
> On Wed, May 28, 2014 at 11:15 PM, Jason Miller 
> wrote:
>
>> **
>> One of our Support issues was assigned defect SW00439527.  The defect
>> sounds similar to yours where users receive this error when trying to
>> assign a CRQ to a different group.
>>
>> Jason
>>
>>
>> On Wed, May 28, 2014 at 8:13 AM, Dinesh Kumar  wrote:
>>
>>> Hi All,
>>>
>>> We are creating one No Impact change request and assigning to different
>>> team(Not yours), if we click the Next stage button without saving the
>>> change the change request is moving to the next stage(scheduled) but if we
>>> save the change request and try to move the change request to next stage we
>>> are getting "You do not have access to modify this request. (ARERR 48731)"
>>> error and CR remains in Draft status . We have not configured any approval
>>> process for No Impact change.
>>> Status Transition: Draft > Scheduled > Implementation In Progress >
>>> Completed > Closed .
>>>
>>> I'm not facing any issues in Normal Change request.
>>>
>>> Is that the correct behavior ? or something missing ?
>>>
>>>
>>> ITSM 8.1
>>>
>>> Thanks,
>>> Dinesh kumar.
>>>
>>>
>>> ___
>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> "Where the Answers Are, and have been for 20 years"
>>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: AR System 8.1 on AIX

[Susan Bisanti]

We are still running 7.5.4 in production in our 100% custom shop on AIX only 
because we need to continue to use Sybase as our underlying database and I 
don't see that moving forward with an unstable  8.1 upgrade for production 
actually buys us anything other than grief.

If ARS on Sybase was supported on commodity hardware with some flavour of 
Linux, we would be all over it.

Regards,

Susan Bisanti - B. Comp Sci., MBA

Chef d’équipe, Direction général des opérations
Service partagé Canada / Gouvernement du Canada
susan.bisa...@ssc-spc.gc.ca / Tél.: 514-421-4666 
Team Leader, Operations Branch 
Shared Services Canada / Government of Canada
susan.bisa...@ssc-spc.gc.ca  / Tel.: 514-421-4666 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of D Dussie
Sent: May 29, 2014 10:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 8.1 on AIX

Mike, 

I'm living your frustration. We have the similar setup. NO OOB/ITSM. Custom 
environment since 1.0 roughly. Just ARSystem!

Our production is still at 7.5P4 because i'm not confident in the upgrade to 
8.1.00 P2 with various hotfixes from BMC.  We are trying to get it as stable as 
possible, so we can be on a supported version. We too have been practicing in 
test; we mirrored production, etc. - atleast 6 iteration, and still running 
into small errors. 

In short years working with this product, well most of the products I support, 
I have noticed that these software companies don't have AIX test environment. 
It is the most frustrating thing. 

I will watch for the increase in memory usage as we go forward.

We have deployed a stable Version 8.1.00 201401101150 Hotfix MT on WebSphere 
8.5 on AIX 7.1 Clustered + 2 Http Servers + BigIp. 

Our issues is with Single instance 8.1.00.002 201308272305Hotfix ARS on 11g - 
and continuously trying to get it stable, without to much outage time.
 
We ran into a ServerAdmin and plugin issue.  Where the ports and queue was 
blank; it turned out the activelinks cannot process order of operation if is 
has 2 and more actions; which we pointed out,  they took that  info - create a 
fix - basically going throught the ServerAdmin.def and separating the actions 
into multiple setfields. What they could not tell me if there wasnot an 
underlining issue, that would affect - our custom environment that have 
setfields with multiple actions. But so far those are fine, so i'm chalking it 
up to issue specific to serveradmin.def.

Just yesterday, the USER form , does not inherit the permissions from the 
previous in an upgrade. So a tester, ran into issues where they could not 
retrieved from USER because the access was missing.  So we spent time, going 
thru ensuring the system forms and our custom stuff  - inherited the 
permissions. Such a freaking pain. 

This upgrade in gong to painful.

Sharing you frustration, D.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: AR System 8.1 on AIX

[D Dussie]

Mike, 

I'm living your frustration. We have the similar setup. NO OOB/ITSM. Custom 
environment since 1.0 roughly. Just ARSystem!

Our production is still at 7.5P4 because i'm not confident in the upgrade to 
8.1.00 P2 with various hotfixes from BMC.  We are trying to get it as stable as 
possible, so we can be on a supported version. We too have been practicing in 
test; we mirrored production, etc. - atleast 6 iteration, and still running 
into small errors. 

In short years working with this product, well most of the products I support, 
I have noticed that these software companies don't have AIX test environment. 
It is the most frustrating thing. 

I will watch for the increase in memory usage as we go forward.

We have deployed a stable Version 8.1.00 201401101150 Hotfix MT on WebSphere 
8.5 on AIX 7.1 Clustered + 2 Http Servers + BigIp. 

Our issues is with Single instance 8.1.00.002 201308272305Hotfix ARS on 11g - 
and continuously trying to get it stable, without to much outage time.
 
We ran into a ServerAdmin and plugin issue.  Where the ports and queue was 
blank; it turned out the activelinks cannot process order of operation if is 
has 2 and more actions; which we pointed out,  they took that  info - create a 
fix - basically going throught the ServerAdmin.def and separating the actions 
into multiple setfields. What they could not tell me if there wasnot an 
underlining issue, that would affect - our custom environment that have 
setfields with multiple actions. But so far those are fine, so i'm chalking it 
up to issue specific to serveradmin.def.

Just yesterday, the USER form , does not inherit the permissions from the 
previous in an upgrade. So a tester, ran into issues where they could not 
retrieved from USER because the access was missing.  So we spent time, going 
thru ensuring the system forms and our custom stuff  - inherited the 
permissions. Such a freaking pain. 

This upgrade in gong to painful.

Sharing you frustration, D.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

error while opening "Configuration Tool" 7.6.04 SP4 IIS-Tomcat

[Mahmoud Mahdy-Mohamed, Vodafone Egypt]

Dears,
I'm facing the below error after Mid-tier installation 7.6.04 SP4 IIS  (Web 
server) Tomcat (JSP Engine).

"HTTP Error 404.0 - Not Found"


Thanks,
Best Regards,

Mahmoud Mahdy Mohammed,PMP | Business Process Automation
Technology | Products & Services Delivery
Phone: +20(0)1004999638
Mail: 
mahmoud.mahdy-moha...@vodafone.com


*

The content of this document is classified as Vodafone Egypt S.A.E. 
Confidential and Proprietary Information.

The recipient hereby is committed to hold in strict confidence the contents of 
this (e-mail, document, information) and not to disclose to any third party 
without the prior written consent of Vodafone Egypt S.A.E. Recipient will be 
held liable for any unauthorized disclosure.

If you have received this message in error, please notify the sender by return 
e-mail and delete the message in its entirety, including any attachments.

http://www.vodafone.com.eg

*

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Notification needs to send every assignment changes into task.

[ersureshbe]

Team,

Issue has been fixed. Thanks for all...

Regards,

Suresh Loganathan :)



--
View this message in context: 
http://ars-action-request-system.1093659.n2.nabble.com/Notification-needs-to-send-every-assignment-changes-into-task-tp7596639p7596878.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Email Notification with HTML format.

[ersureshbe]

Hi Team,

I have created an filter to trigger an email notification for Assigned Group
change. Used only "Notify" action and not used "Sys:Notification Message"
form. In that "Notify" action text field i mentioned the email notes. It's
working fine. But, we need a HTML related notification. I have tried the
following to get HTML related email template.

1. Created a HTML Page, What i want as Email notes.


 

2. Added into ARSystem Email Template form.

3. Called this template name into created Filter.

4. Triggering an email template but not contain exact value of the field.
Please refer above screen shot. Instaed of $Value$ needs to show exact value
of that field.

Can you please help to fix this requirement.

Regards,

Suresh Loganathan.



--
View this message in context: 
http://ars-action-request-system.1093659.n2.nabble.com/Email-Notification-with-HTML-format-tp7596877.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: AR System 8.1 on AIX

[tboot...@objectpath.com]

**
Hi Mike:
 
I share your frustration.
 
I have seen many times where a "windows install" goes seamlessly and the *nix install fails or gives errors for both applications and interfaces.  Can't imagine what it would be like for AIX.
 
BTW, confirm that the ARSystem 8.1 SP1 Patch 001 was only a Mid-tier fix.
 
Sorry, can't help you out more on your AIX woes.
 
Terry
 
 
 
 

on May 29, 2014, Mike DeBord  wrote:
Hello list,Been reading but have not posted anything in years.After reading the "Content Missing" thread yesterday and my latest round with support, I felt the need to vent a little and reach out to other AIX admins.We upgraded from 7.5 to 8.1 in November. Was not overly difficult but after 6 hours we were up and running. Of course we practiced this several time in our test environment to make sure our procedure was correct. Everything we do is custom, no ITSM or any OOB anything.With some minor inconvenience that we worked through all has been good until last week our AIX admin discovered that arserverd had increased to 20+ GB memory since Feburary 17th. Contacted support and reported. Tech. mentioned that other AIX admins had reported same issue. In preparation for deeper analysis, I installed 8.1 SP1 and I am trying to install patch1 on our test box to check arserverd at latest software level. I go to EPD downloads and the patches tab and patch1 for SP1 (says AR System, Approval, assignment etc.) but when I download it and run it, it says it's only a mid-tier patch. (What??) I contact support again about the file. They of course do not believe me and need to have WebEx. So tech. sends me new file. SAME FILE again. HUH??? Now I have to reprove that it is the same file all over again. Really??Apparently they do not have an AIX system to test on. WHAT??? I have to do there testing for them??Oh yeah, and apparently 8.1 patch2 files are apparently not included in 8.1 SP1. I have 2 files (ServerAdmin.a and plugin) from 8.1 patch2 on my server to fix the Server Administration GUI that reads the ar.conf file. Hope they are in SP1 Patch1 if I ever get the correct file……….Really frustrated right nowIt seems that Remedy on AIX is not as popular as it once was. Are there any other AIX systems out there on 8.1 or above or planning on upgrading?? ThanksMike.___UNSUBSCRIBE or access ARSlist Archives at www.arslist.org"Where the Answers Are, and have been for 20 years"

_ARSlist: "Where the Answers Are" and have been for 20 years_

AR System 8.1 on AIX

[Mike DeBord]

Hello list,
Been reading but have not posted anything in years.
After reading the "Content Missing" thread yesterday and my latest round with 
support, I felt the need to vent a little and reach out to other AIX admins.
We upgraded from 7.5 to 8.1 in November.  Was not overly difficult but after 6 
hours we were up and running.  Of course we practiced this several time in our 
test environment to make sure our procedure was correct. Everything we do is 
custom, no ITSM or any OOB anything.
With some minor inconvenience that we worked through all has been good until 
last week our AIX admin discovered that arserverd had increased to 20+ GB 
memory since Feburary 17th.  Contacted support and reported.  Tech. mentioned 
that other AIX admins had reported same issue. In preparation for deeper 
analysis, I installed 8.1 SP1 and I am trying to install patch1 on our test box 
to check arserverd at latest software level.  I go to EPD downloads and the 
patches tab and patch1 for SP1 (says AR System, Approval, assignment etc.) but 
when I download it and run it, it says it's only a mid-tier patch.  (What??)  I 
contact support again about the file.  They of course do not believe me and 
need to have  WebEx.  So tech. sends me new file.  SAME FILE again. HUH???  Now 
I have to reprove that it is the same file all over again. Really??
Apparently they do not have an AIX system to test on.   WHAT???   I have to do 
there testing for them??
Oh yeah, and apparently 8.1 patch2 files are apparently not included in 8.1 
SP1. I have 2 files (ServerAdmin.a and plugin) from 8.1 patch2 on my server to 
fix the Server Administration GUI that reads the ar.conf file. Hope they are in 
SP1 Patch1 if I ever get the correct file……….
Really frustrated right now
It seems that Remedy on AIX is not as popular as it once was.  Are there any 
other AIX systems out there on 8.1 or above or planning on upgrading??  

Thanks
Mike.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Application List from SHR:Landing Console

[Suresh Loganathan]

Rafel,

Thanks for your awesome input. Have fixed an issue now. Created an active
link, but not called "ANA:Analytics: OpenURL".

Called an active link, what I have created. It worked...:)

Thanks a ton...

Regards,

Suresh Loganathan
On May 29, 2014 4:34 PM, "Rafael Rodriguez"  wrote:

> **
>
> Hello Suresh,
>
> If you installed Analytics it should have created a shell form called
> ANA:Analytics. The form already has an Entry Point Label created that is
> the
> reason why you see the Analytics label in the flyout application list. As
> part of the Analytics install an active link should have been created
> called
>
> "ANA:Analytics:OpenURL".
>
> NOTE: If this Active Link does not exists you can create it based off the
> form above with the following criteria:
> 1) Execute On should be "None" (no options selected).
> 2) Run If  should be blank
> 3) If Action - Run Process PERFORM-ACTION-OPEN-URL new http://yoururlhere
> 4) Permissions should be set to "Public".
>
> HTH
>
> Rafael
> On May 27, 2014 9:41 AM, "ersureshbe"  wrote:
>
>> Hi Team,
>>
>> We have an issue with to access with "Analytics". When i clicked it's not
>> going to "Analytics link".Please refer below screen shot.
>>
>> <
>> http://ars-action-request-system.1093659.n2.nabble.com/file/n7596850/Application_List.bmp
>> >
>>
>> Have created the Active link. USed action as "Run Prcoess" and called
>> "Perform Action Open URL" and used that URL. but,i need to call
>> Button/Menu
>> Field.
>>
>> This Button/Menu field need call from Application list. Please refer the
>> high lighted. Can't find that values from Application List.Have tried with
>> Developer studio, it showing only border. There is no value init. Where i
>> can refer the "Analytics" from Application List.
>>
>> Please advise to fix this issue.
>>
>> Regards,
>>
>> Suresh Loganathan
>>
>>
>>
>> --
>> View this message in context:
>> http://ars-action-request-system.1093659.n2.nabble.com/Application-List-from-SHR-Landing-Console-tp7596850.html
>> Sent from the ARS (Action Request System) mailing list archive at
>> Nabble.com.
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Application List from SHR:Landing Console

[Rafael Rodriguez]

Hello Suresh,

If you installed Analytics it should have created a shell form called
ANA:Analytics. The form already has an Entry Point Label created that is the
reason why you see the Analytics label in the flyout application list. As
part of the Analytics install an active link should have been created called

"ANA:Analytics:OpenURL".

NOTE: If this Active Link does not exists you can create it based off the
form above with the following criteria:
1) Execute On should be "None" (no options selected).
2) Run If  should be blank
3) If Action - Run Process PERFORM-ACTION-OPEN-URL new http://yoururlhere
4) Permissions should be set to "Public".

HTH

Rafael
On May 27, 2014 9:41 AM, "ersureshbe"  wrote:

> Hi Team,
>
> We have an issue with to access with "Analytics". When i clicked it's not
> going to "Analytics link".Please refer below screen shot.
>
> <
> http://ars-action-request-system.1093659.n2.nabble.com/file/n7596850/Application_List.bmp
> >
>
> Have created the Active link. USed action as "Run Prcoess" and called
> "Perform Action Open URL" and used that URL. but,i need to call Button/Menu
> Field.
>
> This Button/Menu field need call from Application list. Please refer the
> high lighted. Can't find that values from Application List.Have tried with
> Developer studio, it showing only border. There is no value init. Where i
> can refer the "Analytics" from Application List.
>
> Please advise to fix this issue.
>
> Regards,
>
> Suresh Loganathan
>
>
>
> --
> View this message in context:
> http://ars-action-request-system.1093659.n2.nabble.com/Application-List-from-SHR-Landing-Console-tp7596850.html
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"