Issue in modifying records in BMC_COMPUTERSYSTEM form
Hello Experts, We are experiencing an issue while modifying or creating records in to BMC_COMPUTERSYSTEM form. Error Message: Could not find a class with ClassId: BMC_COMPUTERSYSTEM (ARERR 120527) Thanks in advance! Regards, Shashi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Partial upgrade from 8.1 to 8.1 SP1
Given the amount of time it takes to update an entire suite (AR server, CMDB, AIE, ITSM, SRM, SLM, Migrator, Midtier), we were thinking of splitting the installs into two separate days. One being AR Server, CMDB, AIE, and Midtier. Then the next weekend being the remaining of the list above). BMC has given us the indication that this will cause no problems. We have a server group with one primary AR server and three secondary servers. We did discover that you are unable to install the secondaries at the same time because of an install user that is created in the database then removed during the ARserver and CMDB installs). Has anyone attempted this? If so, what has your result been? Any tips or suggestions? Thank you. -- This email message and any attachments are for the sole use of the intended recipient(s). Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message and any attachments. -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Partial-upgrade-from-8-1-to-8-1-SP1-tp117803.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Partial upgrade from 8.1 to 8.1 SP1
Hello Rebecca, We have done this in staging and from what we saw, everything seemed to work. Although, we didn't have much time testing it. I would recommend you do it in an testing environment first and see if everything is working and to your satisfaction. On Jul 15, 2014 7:52 AM, rebecca.beatty rebecca.bea...@windstream.com wrote: ** Given the amount of time it takes to update an entire suite (AR server, CMDB, AIE, ITSM, SRM, SLM, Migrator, Midtier), we were thinking of splitting the installs into two separate days. One being AR Server, CMDB, AIE, and Midtier. Then the next weekend being the remaining of the list above). BMC has given us the indication that this will cause no problems. We have a server group with one primary AR server and three secondary servers. We did discover that you are unable to install the secondaries at the same time because of an install user that is created in the database then removed during the ARserver and CMDB installs). Has anyone attempted this? If so, what has your result been? Any tips or suggestions? Thank you. -- This email message and any attachments are for the sole use of the intended recipient(s). Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message and any attachments. -- View this message in context: Partial upgrade from 8.1 to 8.1 SP1 http://ars-action-request-system.1.n7.nabble.com/Partial-upgrade-from-8-1-to-8-1-SP1-tp117803.html Sent from the ARS (Action Request System) mailing list archive http://ars-action-request-system.1.n7.nabble.com/ at Nabble.com. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Partial upgrade from 8.1 to 8.1 SP1
I did this (prior to SP1) I want to say just after Thanksgiving last year, then installed all the apps early this year. The CMDB upgrade is a bear sometimes so it's better to break the installs up like you mentioned. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of rebecca.beatty Sent: Tuesday, July 15, 2014 7:42 AM To: arslist@ARSLIST.ORG Subject: Partial upgrade from 8.1 to 8.1 SP1 ** Given the amount of time it takes to update an entire suite (AR server, CMDB, AIE, ITSM, SRM, SLM, Migrator, Midtier), we were thinking of splitting the installs into two separate days. One being AR Server, CMDB, AIE, and Midtier. Then the next weekend being the remaining of the list above). BMC has given us the indication that this will cause no problems. We have a server group with one primary AR server and three secondary servers. We did discover that you are unable to install the secondaries at the same time because of an install user that is created in the database then removed during the ARserver and CMDB installs). Has anyone attempted this? If so, what has your result been? Any tips or suggestions? Thank you. This email message and any attachments are for the sole use of the intended recipient(s). Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message and any attachments. View this message in context: Partial upgrade from 8.1 to 8.1 SP1http://ars-action-request-system.1.n7.nabble.com/Partial-upgrade-from-8-1-to-8-1-SP1-tp117803.html Sent from the ARS (Action Request System) mailing list archivehttp://ars-action-request-system.1.n7.nabble.com/ at Nabble.com. _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Drag drop attachments not working in ARS 7.1 WUT
Thanks Rick, I was already dragging files (not shortcuts) from the desktop. The most common usage of this is dragging a message from Outlook to the desktop to create an MSG file, then dragging that onto an attachment pool. I am able to do this from another machine so I first tried running the WUT on my laptop as administrator but that didn’t help. The cursor does change to have the “+” icon but when I drop the file doesn’t fall into the pool (so to speak). I’ll open a case with BMC to see if they can help, if it’s a problem with the interaction between Win7 and the WUT they might not have much on file though. -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, July 14, 2014 4:00 PM To: arslist@ARSLIST.ORG Subject: Re: Drag drop attachments not working in ARS 7.1 WUT ** With some files on some OS, you can't DnD directly. You have to drag the file to the Desktop, then from the Desktop to the attachment field. It's a Windows issue. Rick On Mon, Jul 14, 2014 at 3:55 PM, Rick Westbrock rwestbr...@24hourfit.commailto:rwestbr...@24hourfit.com wrote: ** Hi all- I have a few users (myself included) who cannot drag files onto an attachment pool in the 7.1 WUT (fat client). We can right-click to attach files but other users have no problem with drag drop attachments. I know a lot of you retired the WUT for end-users already but does anybody remember seeing this problem in the past? This appears to be a machine-specific problem as I can drag drop from a Windows server but not on my Win7 64-bit laptop. I am thinking that it is probably an OS-level permissions issue or something like that but haven’t been able to figure it out yet. I have already hit the BMC KB and couldn't find anything about it. Thanks, Rick _ Rick Westbrock AppOps Engineer | IT Department 24 Hour Fitness USA, Inc. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Drag drop attachments not working in ARS 7.1 WUT
Temp folder? Reinstall? My two off the cuff Also ensure the user profile or even the whole application is installed in user home directory for permissions Hope that help a Sent from my iPhone On Jul 14, 2014, at 6:55 PM, Rick Westbrock rwestbr...@24hourfit.com wrote: ** Hi all- I have a few users (myself included) who cannot drag files onto an attachment pool in the 7.1 WUT (fat client). We can right-click to attach files but other users have no problem with drag drop attachments. I know a lot of you retired the WUT for end-users already but does anybody remember seeing this problem in the past? This appears to be a machine-specific problem as I can drag drop from a Windows server but not on my Win7 64-bit laptop. I am thinking that it is probably an OS-level permissions issue or something like that but haven’t been able to figure it out yet. I have already hit the BMC KB and couldn't find anything about it. Thanks, Rick _ Rick Westbrock AppOps Engineer | IT Department 24 Hour Fitness USA, Inc. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Drag drop attachments not working in ARS 7.1 WUT
Thanks, my user profile is in my C:\users\username\ directory already but I will try uninstalling reinstalling the client to see if that makes any difference. I was using the default user pointed to my own user directory but created another one for my Remedy login but that didn’t help. I hadn’t ever thought of installing the entire application in my home directory so I will give that a shot when I install again. Not sure what you think might be wrong with the temp folder though. -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Zandi Sent: Tuesday, July 15, 2014 7:22 AM To: arslist@ARSLIST.ORG Subject: Re: Drag drop attachments not working in ARS 7.1 WUT ** Temp folder? Reinstall? My two off the cuff Also ensure the user profile or even the whole application is installed in user home directory for permissions Hope that help a Sent from my iPhone On Jul 14, 2014, at 6:55 PM, Rick Westbrock rwestbr...@24hourfit.commailto:rwestbr...@24hourfit.com wrote: ** Hi all- I have a few users (myself included) who cannot drag files onto an attachment pool in the 7.1 WUT (fat client). We can right-click to attach files but other users have no problem with drag drop attachments. I know a lot of you retired the WUT for end-users already but does anybody remember seeing this problem in the past? This appears to be a machine-specific problem as I can drag drop from a Windows server but not on my Win7 64-bit laptop. I am thinking that it is probably an OS-level permissions issue or something like that but haven’t been able to figure it out yet. I have already hit the BMC KB and couldn't find anything about it. Thanks, Rick _ Rick Westbrock AppOps Engineer | IT Department 24 Hour Fitness USA, Inc. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Drag drop attachments not working in ARS 7.1 WUT
Yeah, the Outlook issue has been around since v6, I think. It's not anything BMC has any control over. There may be a Windows-based fix for it, but I haven't looked at it in a while. Rick On Tue, Jul 15, 2014 at 7:17 AM, Rick Westbrock rwestbr...@24hourfit.com wrote: ** Thanks Rick, I was already dragging files (not shortcuts) from the desktop. The most common usage of this is dragging a message from Outlook to the desktop to create an MSG file, then dragging that onto an attachment pool. I am able to do this from another machine so I first tried running the WUT on my laptop as administrator but that didn’t help. The cursor does change to have the “+” icon but when I drop the file doesn’t fall into the pool (so to speak). I’ll open a case with BMC to see if they can help, if it’s a problem with the interaction between Win7 and the WUT they might not have much on file though. -Rick *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook *Sent:* Monday, July 14, 2014 4:00 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Drag drop attachments not working in ARS 7.1 WUT ** With some files on some OS, you can't DnD directly. You have to drag the file to the Desktop, then from the Desktop to the attachment field. It's a Windows issue. Rick On Mon, Jul 14, 2014 at 3:55 PM, Rick Westbrock rwestbr...@24hourfit.com wrote: ** Hi all- I have a few users (myself included) who cannot drag files onto an attachment pool in the 7.1 WUT (fat client). We can right-click to attach files but other users have no problem with drag drop attachments. I know a lot of you retired the WUT for end-users already but does anybody remember seeing this problem in the past? This appears to be a machine-specific problem as I can drag drop from a Windows server but not on my Win7 64-bit laptop. I am thinking that it is probably an OS-level permissions issue or something like that but haven’t been able to figure it out yet. I have already hit the BMC KB and couldn't find anything about it. Thanks, Rick *_* *Rick Westbrock *AppOps Engineer | IT Department 24 Hour Fitness USA, Inc. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Introduction and Career Opportunities
Good Morning Everyone! I wanted to take time to introduce myself. My name is Rachna Soni. I am the Corporate Recruiter for Column Technologies. I will be helping this great company fill permanent direct hire positions in North America and Canada. I wanted to start networking with you all to get the word out. We are looking for dedicated, hard working, passionate professionals like yourself to join our team. Currently, we are looking for Jr BMC Developer in New York Sr. BMC Consultant in New York Jr BMC Consultant in New York and Chicago Please reach out to me if you would like to learn more, or pass the information along to your network if you know of anyone looking for opportunities. I look forward to speaking with you. Rachna Soni Corporate Recruiter Column Technologies rs_employm...@columnit.com www.columnit.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Drag drop attachments not working in ARS 7.1 WUT
(Sorry about that ... I really hate Outlook 2013 and HTML at times ;) You say you are using the 7.1 User Tool. Have you tried the last 7.6 User Tool (which I believe is 7.06.04.05) on your win7 64bit machine? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Tuesday, July 15, 2014 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: Drag drop attachments not working in ARS 7.1 WUT ** Thanks Rick, I was already dragging files (not shortcuts) from the desktop. The most common usage of this is dragging a message from Outlook to the desktop to create an MSG file, then dragging that onto an attachment pool. I am able to do this from another machine so I first tried running the WUT on my laptop as administrator but that didn’t help. The cursor does change to have the “+” icon but when I drop the file doesn’t fall into the pool (so to speak). I’ll open a case with BMC to see if they can help, if it’s a problem with the interaction between Win7 and the WUT they might not have much on file though. -Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, July 14, 2014 4:00 PM To: arslist@ARSLIST.ORG Subject: Re: Drag drop attachments not working in ARS 7.1 WUT ** With some files on some OS, you can't DnD directly. You have to drag the file to the Desktop, then from the Desktop to the attachment field. It's a Windows issue. Rick -Original Message- On Mon, Jul 14, 2014 at 3:55 PM, Rick Westbrock wrote: ** Hi all- I have a few users (myself included) who cannot drag files onto an attachment pool in the 7.1 WUT (fat client). We can right-click to attach files but other users have no problem with drag drop attachments. I know a lot of you retired the WUT for end-users already but does anybody remember seeing this problem in the past? This appears to be a machine-specific problem as I can drag drop from a Windows server but not on my Win7 64-bit laptop. I am thinking that it is probably an OS-level permissions issue or something like that but haven’t been able to figure it out yet. I have already hit the BMC KB and couldn't find anything about it. Thanks, Rick _ Rick Westbrock AppOps Engineer | IT Department 24 Hour Fitness USA, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Issue in modifying records in BMC_COMPUTERSYSTEM form
Hi Shashi, Can you please one dummy record from Asset form from Computer System. Take a report from User Tool and check the Class Id field. The Same record will popup into BMC_ComputerSystem from CMDB form. if nothing happen,thn Atrium console and delete the record from Purge job and do the same activity. it will show the record with that class. Regards, Suresh Loganathan On Tue, Jul 15, 2014 at 4:33 PM, shashidhar M S shashi.catch...@gmail.com wrote: Hello Experts, We are experiencing an issue while modifying or creating records in to BMC_COMPUTERSYSTEM form. Error Message: Could not find a class with ClassId: BMC_COMPUTERSYSTEM (ARERR 120527) Thanks in advance! Regards, Shashi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Issue in modifying records in BMC_COMPUTERSYSTEM form
Hi Shashi, From where you are trying to create the CI(Asset form or BMC.CORE:BMC_ComputerSystem form) ? Thanks, Dinesh kumar. On Tue, Jul 15, 2014 at 8:56 PM, Suresh Loganathan ersures...@gmail.com wrote: ** Hi Shashi, Can you please one dummy record from Asset form from Computer System. Take a report from User Tool and check the Class Id field. The Same record will popup into BMC_ComputerSystem from CMDB form. if nothing happen,thn Atrium console and delete the record from Purge job and do the same activity. it will show the record with that class. Regards, Suresh Loganathan On Tue, Jul 15, 2014 at 4:33 PM, shashidhar M S shashi.catch...@gmail.com wrote: Hello Experts, We are experiencing an issue while modifying or creating records in to BMC_COMPUTERSYSTEM form. Error Message: Could not find a class with ClassId: BMC_COMPUTERSYSTEM (ARERR 120527) Thanks in advance! Regards, Shashi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: CMDB and Remedy 8.1 Upgrade
Roger, For your questions: 1. For changes to OOB modules done in Best Practices mode what happens to those changes during an upgrade to 8.1. Are they preserved or do they need to be recreated? If you have things in the overlay layer (Best Practices mode), no custom object or overlay in that layer will be changed. All the definitions will remain in place and be present after the upgrade. Well, there is one exception If the underlying definition is deleted, overlays on that definition are deleted as well. So, in the case of a field or form or piece of workflow being deleted, any overlay on that is deleted. This in general is not an issue as if that item is gone, your overlay is not really meaningful, but there are always exceptions -- like the fact that Approval Central deleted and recreated the console form rather than an upgrade in place like they were supposed to... but that has been fixed in the installer and was simply an error where the rules were not followed by the development team. So, things in that layer remain. This does not mean that you don't have to look at things to see that what is in the overlay layer does not have issues with or conflict with things that are changed. But, the changes you made are there to allow you to fix them if needed. 2. I have the same question as above for changes made in Base Development mode. Of course you will not have made any changes in the Base layer so there is no real issue here What happens is that they are Deleted/overwritten and they are gone. You should assume that NOTHING that you have changed in Base is preserved. NOTE: I mean nothing changed by YOU. If BMC made the change -- like through SLM or Approval creating filters or CMDB changing definitions, those are all preserved as they are changed by configuration within those applications and then put into and preserved in base mode. Those are all retained. But, any change you made to a definition will be overwritten. 3. Does anyone have a list of processes or gotchas for upgrade the CMDB? From 7.6.04 to 8.1, the upgrade of the CMDB itself is pretty straight-forward. There are no significant changes to the class model or to the interfaces. HOWEVER, when you upgrade the ITSM application, you will generate a significant change to the CMDB. About 100 attributes are removed from the CDMB and put into a new Asset table named AST:Attributes. This is part of the ITSM upgrade rather than the CMDB upgrade although it does make significant changes to the CMDB. So, there is some extra time involved here but it should be an automatic process. The biggest issue with this change are potential impacts on any customizations in Asset or any integrations that loaded lifecycle data into the attributes that are now moving out of the CMDB. I hope this helps, Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Nall Sent: Monday, July 14, 2014 3:07 PM To: arslist@ARSLIST.ORG Subject: CMDB and Remedy 8.1 Upgrade Greetings everyone. It has been way to long but hopefully I am back for a while. I have a chance at a position in North Texas. This position will be upgrading a 7.6.4 system to 8.1. The system is mostly custom but also includes the Asset Management module and CMDB. As someone who has only worked on 100% custom systems this could present a problem. Here are my questions: 1. For changes to OOB modules done in Best Practices mode what happens to those changes during an upgrade to 8.1. Are they preserved or do they need to be recreated? 2. I have the same question as above for changes made in Base Development mode. 3. Does anyone have a list of processes or gotchas for upgrade the CMDB? Any assistance will be greatly appreciated. Thanks, Roger Nall ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
BMC.ASSET
We are seeing strange behavior. We are getting ARERR 303 Form does not exist when update/create in BMC_COMPUTERSYSTEM in BMC.ASSET. It works fine in other classes or another dataset in BMC_COMPUTERSYSTEM. Has anyone seen this? ANy help would be appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Partial upgrade from 8.1 to 8.1 SP1
One of this lists members, Sabyson Fernandes, recently had a problem with 8.1 behind a server group not releasing floating licenses or something to that effect which resulted in that all familiar error connected from another machine. I do not recall his complete environment, but I do recall him mention the F5 load balancer to be a part of the equation. BMC has a hot fix for it. If that could be a potential problem for you, you may want to investigate and make necessary arrangements to get that fix from BMC pre-upgrade. Hope this helps and is within the context of your forthcoming tasks. Cheers Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of rebecca.beatty Sent: Tuesday, July 15, 2014 8:42 AM To: arslist@ARSLIST.ORG Subject: Partial upgrade from 8.1 to 8.1 SP1 ** Given the amount of time it takes to update an entire suite (AR server, CMDB, AIE, ITSM, SRM, SLM, Migrator, Midtier), we were thinking of splitting the installs into two separate days. One being AR Server, CMDB, AIE, and Midtier. Then the next weekend being the remaining of the list above). BMC has given us the indication that this will cause no problems. We have a server group with one primary AR server and three secondary servers. We did discover that you are unable to install the secondaries at the same time because of an install user that is created in the database then removed during the ARserver and CMDB installs). Has anyone attempted this? If so, what has your result been? Any tips or suggestions? Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Information on some miscellaneous, hidden or out of view fields found in COM:Company..
There are some fields found in COM:Company, either found in the Miscellaneous tab, or hidden or both, or out of all views, that I would like to know if they served any real functional purpose in ITSM. Company ID - Field ID 26032 This is an indexed field so may probably be used in some of the searches in workflow. Is it used for anything other than a manual search for a company name by its ID? We do use it internally here for reporting and other things but wanted to know the application specific purpose of it if there is. Lead Time (Days) - Field ID 26013 Really??? Lead time for what? I could understand if it was a part of an asset - where you can have lead time for delivery or installation or both.. But for a company? I'm guessing its one of those fields that may have crept in as a part of a copy paste operation while creating fields for the COM:Company form and remained there as a ghost field and then got hidden. Or does it have a real purpose? And if so what is it? Navigation Menu04 - Field ID 104045 This field is out of all views. It looks like it was intended to be the 4th tier on the navigational menus for companies. Is this actually functional if populated? From the field ID it was probably not even created at the same time as the other 3 related fields, as those field ID's are sequential but this one is out of sequence.. Company Web ID - Field ID 101799 What is this supposed to contain? It's a hidden field, optional. Does it serve any kind of a purpose? Parent Company - Field ID 303604300 This field is out of all views. While it's fairly obvious what it can be used for, does it serve any functional purpose in ITSM at all? Or is it just one of those extra pieces of information that you could load if you want. It is probably not a part of any searches as it does not feature in any of the indexes built, and if it is, then that search may not be a very efficient search... Manufacturer Data Status - Field ID 42497 This is a hidden selection field having 6 values - New, Processed, Delete, Update, Invalid, Inactive. This appears to be a field that might have been mistakenly copied from the foundation load data forms?? Manufacturer Creator - Field ID 42498 Again a hidden field. Possibly copied on this form again by error from the load form? Manufacturer Source Dataset - Field ID 42499 Hidden field again - maybe a part of the load form and should not have been here? Are any of these fields apart from Company ID useful? Or do they serve no purpose at all and should not have been there to begin with? Joe PS: By the way none of these feature in the data load form.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Drag drop attachments not working in ARS 7.1 WUT
Good point Fred, I hadn't thought of using a newer version even though I know they are always backwards compatible. If a re-install doesn't help then I'll give 7.6.04 a shot. Thanks, Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, July 15, 2014 7:35 AM To: arslist@ARSLIST.ORG Subject: Re: Drag drop attachments not working in ARS 7.1 WUT (Sorry about that ... I really hate Outlook 2013 and HTML at times ;) You say you are using the 7.1 User Tool. Have you tried the last 7.6 User Tool (which I believe is 7.06.04.05) on your win7 64bit machine? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Tuesday, July 15, 2014 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: Drag drop attachments not working in ARS 7.1 WUT ** Thanks Rick, I was already dragging files (not shortcuts) from the desktop. The most common usage of this is dragging a message from Outlook to the desktop to create an MSG file, then dragging that onto an attachment pool. I am able to do this from another machine so I first tried running the WUT on my laptop as administrator but that didn’t help. The cursor does change to have the “+” icon but when I drop the file doesn’t fall into the pool (so to speak). I’ll open a case with BMC to see if they can help, if it’s a problem with the interaction between Win7 and the WUT they might not have much on file though. -Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, July 14, 2014 4:00 PM To: arslist@ARSLIST.ORG Subject: Re: Drag drop attachments not working in ARS 7.1 WUT ** With some files on some OS, you can't DnD directly. You have to drag the file to the Desktop, then from the Desktop to the attachment field. It's a Windows issue. Rick -Original Message- On Mon, Jul 14, 2014 at 3:55 PM, Rick Westbrock wrote: ** Hi all- I have a few users (myself included) who cannot drag files onto an attachment pool in the 7.1 WUT (fat client). We can right-click to attach files but other users have no problem with drag drop attachments. I know a lot of you retired the WUT for end-users already but does anybody remember seeing this problem in the past? This appears to be a machine-specific problem as I can drag drop from a Windows server but not on my Win7 64-bit laptop. I am thinking that it is probably an OS-level permissions issue or something like that but haven’t been able to figure it out yet. I have already hit the BMC KB and couldn't find anything about it. Thanks, Rick _ Rick Westbrock AppOps Engineer | IT Department 24 Hour Fitness USA, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Information on some miscellaneous, hidden or out of view fields found in COM:Company..
Does an ARInside of those fields show anything interesting? On Tue, Jul 15, 2014 at 1:10 PM, Joe D'Souza jdso...@shyle.net wrote: ** There are some fields found in COM:Company, either found in the Miscellaneous tab, or hidden or both, or out of all views, that I would like to know if they served any real functional purpose in ITSM. *Company ID** – Field ID 26032* This is an indexed field so may probably be used in some of the searches in workflow. Is it used for anything other than a manual search for a company name by its ID? We do use it internally here for reporting and other things but wanted to know the application specific purpose of it if there is. *Lead Time (Days)** – Field ID 26013* Really??? Lead time for what? I could understand if it was a part of an asset – where you can have lead time for delivery or installation or both.. But for a company? I’m guessing its one of those fields that may have crept in as a part of a copy paste operation while creating fields for the COM:Company form and remained there as a ghost field and then got hidden. Or does it have a real purpose? And if so what is it? *Navigation Menu04** – Field ID 104045* This field is out of all views. It looks like it was intended to be the 4 th tier on the navigational menus for companies. Is this actually functional if populated? From the field ID it was probably not even created at the same time as the other 3 related fields, as those field ID’s are sequential but this one is out of sequence.. *Company Web ID** – Field ID 101799* What is this supposed to contain? It’s a hidden field, optional. Does it serve any kind of a purpose? *Parent Company** – Field ID 303604300* This field is out of all views. While it’s fairly obvious what it can be used for, does it serve any functional purpose in ITSM at all? Or is it just one of those extra pieces of information that you could load if you want. It is probably not a part of any searches as it does not feature in any of the indexes built, and if it is, then that search may not be a very efficient search... *Manufacturer Data Status** – Field ID 42497* This is a hidden selection field having 6 values – New, Processed, Delete, Update, Invalid, Inactive. This appears to be a field that might have been mistakenly copied from the foundation load data forms?? *Manufacturer Creator** – Field ID 42498* Again a hidden field. Possibly copied on this form again by error from the load form? *Manufacturer Source Dataset** – Field ID 42499* Hidden field again – maybe a part of the load form and should not have been here? Are any of these fields apart from Company ID useful? Or do they serve no purpose at all and should not have been there to begin with? Joe PS: By the way none of these feature in the data load form.. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Information on some miscellaneous, hidden or out of view fields found in COM:Company..
I do not actually have that tool anymore - I used to have it during the 6.3 days :-) for some documentation work that I needed to do. Mark Brittain, who is currently working with the client I'm with on this engagement, made a mention of AR Utilities yesterday. I think he does have it so will ask him if he can. Meanwhile, I was thinking of enabling Object Relationships at some point later, as it has not yet been on development here. But since it's a one time high cost operation, have not got down to getting permission to get it done - mostly because I have not started with any real development work yet. I'm suspecting all of these fields with the exception of Company ID, are fields that were created either as a part of a copy paste operation and intended to be deleted later, but never were.. There is even a z1D Company Type field on there that is optional when it probably should have been a display only field. I won't swear it should have been a Display Only field though as I have not checked its underlying workflow as well.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, July 15, 2014 3:16 PM To: arslist@ARSLIST.ORG Subject: Re: Information on some miscellaneous, hidden or out of view fields found in COM:Company.. ** Does an ARInside of those fields show anything interesting? On Tue, Jul 15, 2014 at 1:10 PM, Joe D'Souza jdso...@shyle.net wrote: ** There are some fields found in COM:Company, either found in the Miscellaneous tab, or hidden or both, or out of all views, that I would like to know if they served any real functional purpose in ITSM. Company ID - Field ID 26032 This is an indexed field so may probably be used in some of the searches in workflow. Is it used for anything other than a manual search for a company name by its ID? We do use it internally here for reporting and other things but wanted to know the application specific purpose of it if there is. Lead Time (Days) - Field ID 26013 Really??? Lead time for what? I could understand if it was a part of an asset - where you can have lead time for delivery or installation or both.. But for a company? I'm guessing its one of those fields that may have crept in as a part of a copy paste operation while creating fields for the COM:Company form and remained there as a ghost field and then got hidden. Or does it have a real purpose? And if so what is it? Navigation Menu04 - Field ID 104045 This field is out of all views. It looks like it was intended to be the 4th tier on the navigational menus for companies. Is this actually functional if populated? From the field ID it was probably not even created at the same time as the other 3 related fields, as those field ID's are sequential but this one is out of sequence.. Company Web ID - Field ID 101799 What is this supposed to contain? It's a hidden field, optional. Does it serve any kind of a purpose? Parent Company - Field ID 303604300 This field is out of all views. While it's fairly obvious what it can be used for, does it serve any functional purpose in ITSM at all? Or is it just one of those extra pieces of information that you could load if you want. It is probably not a part of any searches as it does not feature in any of the indexes built, and if it is, then that search may not be a very efficient search... Manufacturer Data Status - Field ID 42497 This is a hidden selection field having 6 values - New, Processed, Delete, Update, Invalid, Inactive. This appears to be a field that might have been mistakenly copied from the foundation load data forms?? Manufacturer Creator - Field ID 42498 Again a hidden field. Possibly copied on this form again by error from the load form? Manufacturer Source Dataset - Field ID 42499 Hidden field again - maybe a part of the load form and should not have been here? Are any of these fields apart from Company ID useful? Or do they serve no purpose at all and should not have been there to begin with? Joe PS: By the way none of these feature in the data load form.. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Information on some miscellaneous, hidden or out of view fields found in COM:Company..
Well, there's no time like the present to download a new copy :) http://arinside.com/ Check out the beta, new features, and no current problems reported :) On Tue, Jul 15, 2014 at 1:41 PM, Joe D'Souza jdso...@shyle.net wrote: ** I do not actually have that tool anymore – I used to have it during the 6.3 days J for some documentation work that I needed to do. Mark Brittain, who is currently working with the client I’m with on this engagement, made a mention of AR Utilities yesterday. I think he does have it so will ask him if he can. Meanwhile, I was thinking of enabling Object Relationships at some point later, as it has not yet been on development here. But since it’s a one time high cost operation, have not got down to getting permission to get it done – mostly because I have not started with any real development work yet. I’m suspecting all of these fields with the exception of Company ID, are fields that were created either as a part of a copy paste operation and intended to be deleted later, but never were.. There is even a *z1D Company Type* field on there that is optional when it probably should have been a display only field. I won’t swear it should have been a Display Only field though as I have not checked its underlying workflow as well.. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Tuesday, July 15, 2014 3:16 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Information on some miscellaneous, hidden or out of view fields found in COM:Company.. ** Does an ARInside of those fields show anything interesting? On Tue, Jul 15, 2014 at 1:10 PM, Joe D'Souza jdso...@shyle.net wrote: ** There are some fields found in COM:Company, either found in the Miscellaneous tab, or hidden or both, or out of all views, that I would like to know if they served any real functional purpose in ITSM. *Company ID** – Field ID 26032* This is an indexed field so may probably be used in some of the searches in workflow. Is it used for anything other than a manual search for a company name by its ID? We do use it internally here for reporting and other things but wanted to know the application specific purpose of it if there is. *Lead Time (Days)** – Field ID 26013* Really??? Lead time for what? I could understand if it was a part of an asset – where you can have lead time for delivery or installation or both.. But for a company? I’m guessing its one of those fields that may have crept in as a part of a copy paste operation while creating fields for the COM:Company form and remained there as a ghost field and then got hidden. Or does it have a real purpose? And if so what is it? *Navigation Menu04** – Field ID 104045* This field is out of all views. It looks like it was intended to be the 4 th tier on the navigational menus for companies. Is this actually functional if populated? From the field ID it was probably not even created at the same time as the other 3 related fields, as those field ID’s are sequential but this one is out of sequence.. *Company Web ID** – Field ID 101799* What is this supposed to contain? It’s a hidden field, optional. Does it serve any kind of a purpose? *Parent Company** – Field ID 303604300* This field is out of all views. While it’s fairly obvious what it can be used for, does it serve any functional purpose in ITSM at all? Or is it just one of those extra pieces of information that you could load if you want. It is probably not a part of any searches as it does not feature in any of the indexes built, and if it is, then that search may not be a very efficient search... *Manufacturer Data Status** – Field ID 42497* This is a hidden selection field having 6 values – New, Processed, Delete, Update, Invalid, Inactive. This appears to be a field that might have been mistakenly copied from the foundation load data forms?? *Manufacturer Creator** – Field ID 42498* Again a hidden field. Possibly copied on this form again by error from the load form? *Manufacturer Source Dataset** – Field ID 42499* Hidden field again – maybe a part of the load form and should not have been here? Are any of these fields apart from Company ID useful? Or do they serve no purpose at all and should not have been there to begin with? Joe PS: By the way none of these feature in the data load form.. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ARSList Awards this year?
Daniel, Are there any intentions of running an ARSList awards at this years 'BMC Engage'? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Information on some miscellaneous, hidden or out of view fields found in COM:Company..
This may be a silly question. This is the Latest Downloads table I copied from the web page. Description ARAPI used supported server version Recommended ARInside-3.0.3-win32-binary http://arinside.org/downloads/32 7.6 6.3 - 7.6 Yes ARInside-3.0.3-win64-binary http://arinside.org/downloads/31 7.6 6.3 - 7.6 ARInside-3.0.3-solaris10sparc-binary http://arinside.org/downloads/34 7.6 6.3 - 7.6 ARInside-3.0.3-linux-binary http://arinside.org/downloads/35 7.6 6.3 - 7.6 ARInside-3.0.3-source-code http://arinside.org/downloads/33 Does this mean it is recommended to use the 32 bit windows version over the 64? What may go wrong with the 64 if I selected that? I'm on a 64 bit Windows 7 Home Edition on my personal laptop that I would be using. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, July 15, 2014 3:49 PM To: arslist@ARSLIST.ORG Subject: Re: Information on some miscellaneous, hidden or out of view fields found in COM:Company.. ** Well, there's no time like the present to download a new copy :) http://arinside.com/ Check out the beta, new features, and no current problems reported :) On Tue, Jul 15, 2014 at 1:41 PM, Joe D'Souza jdso...@shyle.net wrote: ** I do not actually have that tool anymore - I used to have it during the 6.3 days :-) for some documentation work that I needed to do. Mark Brittain, who is currently working with the client I'm with on this engagement, made a mention of AR Utilities yesterday. I think he does have it so will ask him if he can. Meanwhile, I was thinking of enabling Object Relationships at some point later, as it has not yet been on development here. But since it's a one time high cost operation, have not got down to getting permission to get it done - mostly because I have not started with any real development work yet. I'm suspecting all of these fields with the exception of Company ID, are fields that were created either as a part of a copy paste operation and intended to be deleted later, but never were.. There is even a z1D Company Type field on there that is optional when it probably should have been a display only field. I won't swear it should have been a Display Only field though as I have not checked its underlying workflow as well.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, July 15, 2014 3:16 PM To: arslist@ARSLIST.ORG Subject: Re: Information on some miscellaneous, hidden or out of view fields found in COM:Company.. ** Does an ARInside of those fields show anything interesting? On Tue, Jul 15, 2014 at 1:10 PM, Joe D'Souza jdso...@shyle.net wrote: ** There are some fields found in COM:Company, either found in the Miscellaneous tab, or hidden or both, or out of all views, that I would like to know if they served any real functional purpose in ITSM. Company ID - Field ID 26032 This is an indexed field so may probably be used in some of the searches in workflow. Is it used for anything other than a manual search for a company name by its ID? We do use it internally here for reporting and other things but wanted to know the application specific purpose of it if there is. Lead Time (Days) - Field ID 26013 Really??? Lead time for what? I could understand if it was a part of an asset - where you can have lead time for delivery or installation or both.. But for a company? I'm guessing its one of those fields that may have crept in as a part of a copy paste operation while creating fields for the COM:Company form and remained there as a ghost field and then got hidden. Or does it have a real purpose? And if so what is it? Navigation Menu04 - Field ID 104045 This field is out of all views. It looks like it was intended to be the 4th tier on the navigational menus for companies. Is this actually functional if populated? From the field ID it was probably not even created at the same time as the other 3 related fields, as those field ID's are sequential but this one is out of sequence.. Company Web ID - Field ID 101799 What is this supposed to contain? It's a hidden field, optional. Does it serve any kind of a purpose? Parent Company - Field ID 303604300 This field is out of all views. While it's fairly obvious what it can be used for, does it serve any functional purpose in ITSM at all? Or is it just one of those extra pieces of information that you could load if you want. It is probably not a part of any searches as it does not feature in any of the indexes built, and if it is, then that search may not be a very efficient search... Manufacturer Data Status - Field ID 42497 This is a hidden selection field having 6 values - New, Processed, Delete, Update, Invalid, Inactive. This appears to be a field that might have been mistakenly
Re: Information on some miscellaneous, hidden or out of view fields found in COM:Company..
I would personally download from Latest Beta Versions Check out the What's New http://arinside.com/wiki/ARInsideWhatsNew310 section, to find out more informations about the changes in the recent beta version. *Description**ARAPI used**supported server version**Recommended* ARInside-3.1.0-beta-win32 http://arinside.org/downloads/378.16.3 - 8.1Yes ARInside-3.1.0-beta-win64 http://arinside.org/downloads/368.16.3 - 8.1 and I use the 64 bit version here at workI wouldn't expect it to work better or worse, just more memory allocation :)...which isn't really needed. On Tue, Jul 15, 2014 at 2:01 PM, Joe D'Souza jdso...@shyle.net wrote: ** This may be a silly question. This is the *Latest Downloads* table I copied from the web page. *Description* *ARAPI used* *supported server version* *Recommended* ARInside-3.0.3-win32-binary http://arinside.org/downloads/32 7.6 6.3 - 7.6 Yes ARInside-3.0.3-win64-binary http://arinside.org/downloads/31 7.6 6.3 - 7.6 ARInside-3.0.3-solaris10sparc-binary http://arinside.org/downloads/34 7.6 6.3 - 7.6 ARInside-3.0.3-linux-binary http://arinside.org/downloads/35 7.6 6.3 - 7.6 ARInside-3.0.3-source-code http://arinside.org/downloads/33 Does this mean it is recommended to use the 32 bit windows version over the 64? What may go wrong with the 64 if I selected that? I’m on a 64 bit Windows 7 Home Edition on my personal laptop that I would be using. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Tuesday, July 15, 2014 3:49 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Information on some miscellaneous, hidden or out of view fields found in COM:Company.. ** Well, there's no time like the present to download a new copy :) http://arinside.com/ Check out the beta, new features, and no current problems reported :) On Tue, Jul 15, 2014 at 1:41 PM, Joe D'Souza jdso...@shyle.net wrote: ** I do not actually have that tool anymore – I used to have it during the 6.3 days J for some documentation work that I needed to do. Mark Brittain, who is currently working with the client I’m with on this engagement, made a mention of AR Utilities yesterday. I think he does have it so will ask him if he can. Meanwhile, I was thinking of enabling Object Relationships at some point later, as it has not yet been on development here. But since it’s a one time high cost operation, have not got down to getting permission to get it done – mostly because I have not started with any real development work yet. I’m suspecting all of these fields with the exception of Company ID, are fields that were created either as a part of a copy paste operation and intended to be deleted later, but never were.. There is even a *z1D Company Type* field on there that is optional when it probably should have been a display only field. I won’t swear it should have been a Display Only field though as I have not checked its underlying workflow as well.. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Tuesday, July 15, 2014 3:16 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Information on some miscellaneous, hidden or out of view fields found in COM:Company.. ** Does an ARInside of those fields show anything interesting? On Tue, Jul 15, 2014 at 1:10 PM, Joe D'Souza jdso...@shyle.net wrote: ** There are some fields found in COM:Company, either found in the Miscellaneous tab, or hidden or both, or out of all views, that I would like to know if they served any real functional purpose in ITSM. *Company ID** – Field ID 26032* This is an indexed field so may probably be used in some of the searches in workflow. Is it used for anything other than a manual search for a company name by its ID? We do use it internally here for reporting and other things but wanted to know the application specific purpose of it if there is. *Lead Time (Days)** – Field ID 26013* Really??? Lead time for what? I could understand if it was a part of an asset – where you can have lead time for delivery or installation or both.. But for a company? I’m guessing its one of those fields that may have crept in as a part of a copy paste operation while creating fields for the COM:Company form and remained there as a ghost field and then got hidden. Or does it have a real purpose? And if so what is it? *Navigation Menu04** – Field ID 104045* This field is out of all views. It looks like it was intended to be the 4 th tier on the navigational menus for companies. Is this actually functional if populated? From the field ID it was probably not even created at the same time as the other 3 related fields, as those field ID’s are sequential but this one is out of sequence..
Re: Information on some miscellaneous, hidden or out of view fields found in COM:Company..
We are still on 7.6.04 SP3 though - they intend to go to the later patch as its recommended. Is it backward compatible with 7.6.04 if I download the version meant for 8.1? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, July 15, 2014 4:27 PM To: arslist@ARSLIST.ORG Subject: Re: Information on some miscellaneous, hidden or out of view fields found in COM:Company.. ** I would personally download from Latest Beta Versions Check out the http://arinside.com/wiki/ARInsideWhatsNew310 What's New section, to find out more informations about the changes in the recent beta version. Description ARAPI used supported server version Recommended http://arinside.org/downloads/37 ARInside-3.1.0-beta-win32 8.1 6.3 - 8.1 Yes http://arinside.org/downloads/36 ARInside-3.1.0-beta-win64 8.1 6.3 - 8.1 and I use the 64 bit version here at workI wouldn't expect it to work better or worse, just more memory allocation :)...which isn't really needed. On Tue, Jul 15, 2014 at 2:01 PM, Joe D'Souza jdso...@shyle.net wrote: ** This may be a silly question. This is the Latest Downloads table I copied from the web page. Description ARAPI used supported server version Recommended ARInside-3.0.3-win32-binary http://arinside.org/downloads/32 7.6 6.3 - 7.6 Yes ARInside-3.0.3-win64-binary http://arinside.org/downloads/31 7.6 6.3 - 7.6 ARInside-3.0.3-solaris10sparc-binary http://arinside.org/downloads/34 7.6 6.3 - 7.6 ARInside-3.0.3-linux-binary http://arinside.org/downloads/35 7.6 6.3 - 7.6 ARInside-3.0.3-source-code http://arinside.org/downloads/33 Does this mean it is recommended to use the 32 bit windows version over the 64? What may go wrong with the 64 if I selected that? I'm on a 64 bit Windows 7 Home Edition on my personal laptop that I would be using. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, July 15, 2014 3:49 PM To: arslist@ARSLIST.ORG Subject: Re: Information on some miscellaneous, hidden or out of view fields found in COM:Company.. ** Well, there's no time like the present to download a new copy :) http://arinside.com/ Check out the beta, new features, and no current problems reported :) On Tue, Jul 15, 2014 at 1:41 PM, Joe D'Souza jdso...@shyle.net wrote: ** I do not actually have that tool anymore - I used to have it during the 6.3 days :-) for some documentation work that I needed to do. Mark Brittain, who is currently working with the client I'm with on this engagement, made a mention of AR Utilities yesterday. I think he does have it so will ask him if he can. Meanwhile, I was thinking of enabling Object Relationships at some point later, as it has not yet been on development here. But since it's a one time high cost operation, have not got down to getting permission to get it done - mostly because I have not started with any real development work yet. I'm suspecting all of these fields with the exception of Company ID, are fields that were created either as a part of a copy paste operation and intended to be deleted later, but never were.. There is even a z1D Company Type field on there that is optional when it probably should have been a display only field. I won't swear it should have been a Display Only field though as I have not checked its underlying workflow as well.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, July 15, 2014 3:16 PM To: arslist@ARSLIST.ORG Subject: Re: Information on some miscellaneous, hidden or out of view fields found in COM:Company.. ** Does an ARInside of those fields show anything interesting? On Tue, Jul 15, 2014 at 1:10 PM, Joe D'Souza jdso...@shyle.net wrote: ** There are some fields found in COM:Company, either found in the Miscellaneous tab, or hidden or both, or out of all views, that I would like to know if they served any real functional purpose in ITSM. Company ID - Field ID 26032 This is an indexed field so may probably be used in some of the searches in workflow. Is it used for anything other than a manual search for a company name by its ID? We do use it internally here for reporting and other things but wanted to know the application specific purpose of it if there is. Lead Time (Days) - Field ID 26013 Really??? Lead time for what? I could understand if it was a part of an asset - where you can have lead time for delivery or installation or both.. But for a company? I'm guessing its one of those fields that may have crept in as a part of a copy paste operation while creating fields for the COM:Company form and remained there as a ghost field and then got hidden. Or does it have a real purpose? And if so what is it?
Re: Information on some miscellaneous, hidden or out of view fields found in COM:Company..
YupI'm using that Beta against my 76.04 server without issue :) On Tue, Jul 15, 2014 at 2:31 PM, Joe D'Souza jdso...@shyle.net wrote: ** We are still on 7.6.04 SP3 though – they intend to go to the later patch as its recommended. Is it backward compatible with 7.6.04 if I download the version meant for 8.1? Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Tuesday, July 15, 2014 4:27 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Information on some miscellaneous, hidden or out of view fields found in COM:Company.. ** I would personally download from *Latest Beta Versions* Check out the What's New http://arinside.com/wiki/ARInsideWhatsNew310 section, to find out more informations about the changes in the recent beta version. *Description* *ARAPI used* *supported server version* *Recommended* ARInside-3.1.0-beta-win32 http://arinside.org/downloads/37 8.1 6.3 - 8.1 Yes ARInside-3.1.0-beta-win64 http://arinside.org/downloads/36 8.1 6.3 - 8.1 and I use the 64 bit version here at workI wouldn't expect it to work better or worse, just more memory allocation :)...which isn't really needed. On Tue, Jul 15, 2014 at 2:01 PM, Joe D'Souza jdso...@shyle.net wrote: ** This may be a silly question. This is the *Latest Downloads* table I copied from the web page. *Description* *ARAPI used* *supported server version* *Recommended* ARInside-3.0.3-win32-binary http://arinside.org/downloads/32 7.6 6.3 - 7.6 Yes ARInside-3.0.3-win64-binary http://arinside.org/downloads/31 7.6 6.3 - 7.6 ARInside-3.0.3-solaris10sparc-binary http://arinside.org/downloads/34 7.6 6.3 - 7.6 ARInside-3.0.3-linux-binary http://arinside.org/downloads/35 7.6 6.3 - 7.6 ARInside-3.0.3-source-code http://arinside.org/downloads/33 Does this mean it is recommended to use the 32 bit windows version over the 64? What may go wrong with the 64 if I selected that? I’m on a 64 bit Windows 7 Home Edition on my personal laptop that I would be using. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Tuesday, July 15, 2014 3:49 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Information on some miscellaneous, hidden or out of view fields found in COM:Company.. ** Well, there's no time like the present to download a new copy :) http://arinside.com/ Check out the beta, new features, and no current problems reported :) On Tue, Jul 15, 2014 at 1:41 PM, Joe D'Souza jdso...@shyle.net wrote: ** I do not actually have that tool anymore – I used to have it during the 6.3 days J for some documentation work that I needed to do. Mark Brittain, who is currently working with the client I’m with on this engagement, made a mention of AR Utilities yesterday. I think he does have it so will ask him if he can. Meanwhile, I was thinking of enabling Object Relationships at some point later, as it has not yet been on development here. But since it’s a one time high cost operation, have not got down to getting permission to get it done – mostly because I have not started with any real development work yet. I’m suspecting all of these fields with the exception of Company ID, are fields that were created either as a part of a copy paste operation and intended to be deleted later, but never were.. There is even a *z1D Company Type* field on there that is optional when it probably should have been a display only field. I won’t swear it should have been a Display Only field though as I have not checked its underlying workflow as well.. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Tuesday, July 15, 2014 3:16 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Information on some miscellaneous, hidden or out of view fields found in COM:Company.. ** Does an ARInside of those fields show anything interesting? On Tue, Jul 15, 2014 at 1:10 PM, Joe D'Souza jdso...@shyle.net wrote: ** There are some fields found in COM:Company, either found in the Miscellaneous tab, or hidden or both, or out of all views, that I would like to know if they served any real functional purpose in ITSM. *Company ID** – Field ID 26032* This is an indexed field so may probably be used in some of the searches in workflow. Is it used for anything other than a manual search for a company name by its ID? We do use it internally here for reporting and other things but wanted to know the application specific purpose of it if there is. *Lead Time (Days)** – Field ID 26013* Really??? Lead time for what? I could understand if it was a part of an asset – where you can have lead
Re: ARSList Awards this year?
They probably won't have time to do so. They have already cut a full day out. From: LJ LongWing lj.longw...@gmail.com To: arslist@ARSLIST.ORG Sent: Tuesday, July 15, 2014 3:52 PM Subject: ARSList Awards this year? ** Daniel, Are there any intentions of running an ARSList awards at this years 'BMC Engage'? _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Restrict a specific users or group for Adding/Deleting in Attachment Pool field
Hi All. Is there any way to restrict a specific users or group for Adding/Deleting files in Attachment Pool field? I have tried one solution like Removing 'Delete' from 'Display Labels in View' in Field Properties, but it restricts all the users. Please provide your suggestion on this. *Regards,* *Karthick Sundararajan* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Issue in modifying records in BMC_COMPUTERSYSTEM form
Hi Dinesh, We tried in both forms and experiencing the issue. Regards, Shashi On Tue, Jul 15, 2014 at 9:19 PM, Dinesh Kumar guru...@gmail.com wrote: ** Hi Shashi, From where you are trying to create the CI(Asset form or BMC.CORE:BMC_ComputerSystem form) ? Thanks, Dinesh kumar. On Tue, Jul 15, 2014 at 8:56 PM, Suresh Loganathan ersures...@gmail.com wrote: ** Hi Shashi, Can you please one dummy record from Asset form from Computer System. Take a report from User Tool and check the Class Id field. The Same record will popup into BMC_ComputerSystem from CMDB form. if nothing happen,thn Atrium console and delete the record from Purge job and do the same activity. it will show the record with that class. Regards, Suresh Loganathan On Tue, Jul 15, 2014 at 4:33 PM, shashidhar M S shashi.catch...@gmail.com wrote: Hello Experts, We are experiencing an issue while modifying or creating records in to BMC_COMPUTERSYSTEM form. Error Message: Could not find a class with ClassId: BMC_COMPUTERSYSTEM (ARERR 120527) Thanks in advance! Regards, Shashi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
