Re: Cancelling Service Requests
Hi Irina, There would be some network glitches due to which it got stuck in submitted status. Follow the below steps to cancel it : 1. Go to SRM :AppInstanceBridge and search the Request by request number. 2. Move the status from submitted to cancelled. Thanks, Ashish Pandey Specialist - ITSM Tools On 03-Sep-2014 11:23 am, Irina Solarcuka irinase...@gmail.com wrote: ** Hi Tauf, I'm trying to move from Submitted-Cancelled. I've tried to perform your suggested scenario but this fault with the same error. BR, Irina 2014-09-02 17:15 GMT+03:00 Tauf Chowdhury taufc...@gmail.com: ** Are you trying to do this straight from the SRM:requests form? If so, you have to go from pending to in progress, and then cancelled. That is, if you want to follow the workflow rules. If you go straight to cancelled or closed, you will probably get the error. Sent from my iPhone On Sep 2, 2014, at 9:39 AM, Irina Solarcuka irinase...@gmail.com wrote: ** Hi, I've tried to perform the subject with Admin permissions but I got the following: You do not have permission to move to the status of Cancelled. Enter a valid Status in the Status field. (ARERR 1291115) Does somebody know what permission I need? BR, Irina Solarcuka _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Unable to search the published Knowledge Articles in RKM 8.1.01
Hi Team, Is there any config. in RKM:KnowledgeArticleManager form so that we can access the KA's irrespective of the KA status. Or any config some where else so that i can restrict the KA search in accordance to the status of KA. Currently i can search only published KA and the KA is global one with required visibility access settings. Please help out to how can i access all the KA irrespective of its status. Early response will be highly appreciated. -Abhi On Wed, Sep 3, 2014 at 11:14 AM, Abhi$hek abhi.masc...@gmail.com wrote: Also how can i view all the KA's of any status...draft,published...etc. Currently i can view only published KA's with having all the required permissions and visibility well defined. On Wed, Sep 3, 2014 at 11:03 AM, Abhi$hek abhi.masc...@gmail.com wrote: Its 8.1.01 version. And not working for long. And its OOTB only. On Wed, Sep 3, 2014 at 9:58 AM, Mayuresh Wagh mayurbw...@gmail.com wrote: ** what is the AR server version patch you have? Any fixes/hot fixes applied? Was it working fine? If yes, then what are the known changes made to the configuration or environment? On Tue, Sep 2, 2014 at 6:20 PM, Abhi$hek abhi.masc...@gmail.com wrote: ** The concern now is that only KA's which are one day old are searchable only and recent created KA's are still not searchable. On Tue, Sep 2, 2014 at 1:20 PM, Abhi$hek abhi.masc...@gmail.com wrote: Any clue on how to resolve it? On Tue, Sep 2, 2014 at 1:11 PM, Mayuresh Wagh mayurbw...@gmail.com wrote: ** It could be problem with the FTS writer server plugin performance. sent using Galaxy Nexus On Sep 2, 2014 11:26 AM, Abhi$hek abhi.masc...@gmail.com wrote: ** FTS is working fine as required for the old articles but not working for the newly created articles. And also one thing noticed that the articles which are created yesterday are now searchable. But still the Articles which are created today are not searchable as of now. On Tue, Sep 2, 2014 at 7:10 AM, Mayuresh Wagh mayurbw...@gmail.com wrote: ** check the FTS logging to find out whether the index is created for this record or not. Also is it a server group? Is it the case Article is searchable from 1 server not from other(s)? On Mon, Sep 1, 2014 at 5:40 PM, Abhishek Anand abhi.masc...@gmail.com wrote: Hi Team, We have created the KA in Knowledge mgmt. app. and even after changing the status to Published. Not able to search them in the list. Also other related articles are searched at ease but the newly created were not retrieved in the list. Regards, Abhishek Anand ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ -- Regards, Abhishek Anand http://www.vyomlabs.com/ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Regards, Abhishek Anand http://www.vyomlabs.com/ -- Regards, Abhishek Anand http://www.vyomlabs.com/ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Regards, Abhishek Anand http://www.vyomlabs.com/ -- Regards, Abhishek Anand http://www.vyomlabs.com/ -- Regards, Abhishek Anand http://www.vyomlabs.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Cancelling Service Requests
Hi Ashish, No entries was found in that form that would have the necessary SR ID. BR, Irina 2014-09-03 9:06 GMT+03:00 Ashish Pandey ashish.gt...@gmail.com: ** Hi Irina, There would be some network glitches due to which it got stuck in submitted status. Follow the below steps to cancel it : 1. Go to SRM :AppInstanceBridge and search the Request by request number. 2. Move the status from submitted to cancelled. Thanks, Ashish Pandey Specialist - ITSM Tools On 03-Sep-2014 11:23 am, Irina Solarcuka irinase...@gmail.com wrote: ** Hi Tauf, I'm trying to move from Submitted-Cancelled. I've tried to perform your suggested scenario but this fault with the same error. BR, Irina 2014-09-02 17:15 GMT+03:00 Tauf Chowdhury taufc...@gmail.com: ** Are you trying to do this straight from the SRM:requests form? If so, you have to go from pending to in progress, and then cancelled. That is, if you want to follow the workflow rules. If you go straight to cancelled or closed, you will probably get the error. Sent from my iPhone On Sep 2, 2014, at 9:39 AM, Irina Solarcuka irinase...@gmail.com wrote: ** Hi, I've tried to perform the subject with Admin permissions but I got the following: You do not have permission to move to the status of Cancelled. Enter a valid Status in the Status field. (ARERR 1291115) Does somebody know what permission I need? BR, Irina Solarcuka _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Unable to search the published Knowledge Articles in RKM 8.1.01
Also is it possible to add KA's in the overview console search list as it is working for rest all applications. Early response is highly appreciated. -Abhi On Wed, Sep 3, 2014 at 12:31 PM, Abhi$hek abhi.masc...@gmail.com wrote: Hi Team, Is there any config. in RKM:KnowledgeArticleManager form so that we can access the KA's irrespective of the KA status. Or any config some where else so that i can restrict the KA search in accordance to the status of KA. Currently i can search only published KA and the KA is global one with required visibility access settings. Please help out to how can i access all the KA irrespective of its status. Early response will be highly appreciated. -Abhi On Wed, Sep 3, 2014 at 11:14 AM, Abhi$hek abhi.masc...@gmail.com wrote: Also how can i view all the KA's of any status...draft,published...etc. Currently i can view only published KA's with having all the required permissions and visibility well defined. On Wed, Sep 3, 2014 at 11:03 AM, Abhi$hek abhi.masc...@gmail.com wrote: Its 8.1.01 version. And not working for long. And its OOTB only. On Wed, Sep 3, 2014 at 9:58 AM, Mayuresh Wagh mayurbw...@gmail.com wrote: ** what is the AR server version patch you have? Any fixes/hot fixes applied? Was it working fine? If yes, then what are the known changes made to the configuration or environment? On Tue, Sep 2, 2014 at 6:20 PM, Abhi$hek abhi.masc...@gmail.com wrote: ** The concern now is that only KA's which are one day old are searchable only and recent created KA's are still not searchable. On Tue, Sep 2, 2014 at 1:20 PM, Abhi$hek abhi.masc...@gmail.com wrote: Any clue on how to resolve it? On Tue, Sep 2, 2014 at 1:11 PM, Mayuresh Wagh mayurbw...@gmail.com wrote: ** It could be problem with the FTS writer server plugin performance. sent using Galaxy Nexus On Sep 2, 2014 11:26 AM, Abhi$hek abhi.masc...@gmail.com wrote: ** FTS is working fine as required for the old articles but not working for the newly created articles. And also one thing noticed that the articles which are created yesterday are now searchable. But still the Articles which are created today are not searchable as of now. On Tue, Sep 2, 2014 at 7:10 AM, Mayuresh Wagh mayurbw...@gmail.com wrote: ** check the FTS logging to find out whether the index is created for this record or not. Also is it a server group? Is it the case Article is searchable from 1 server not from other(s)? On Mon, Sep 1, 2014 at 5:40 PM, Abhishek Anand abhi.masc...@gmail.com wrote: Hi Team, We have created the KA in Knowledge mgmt. app. and even after changing the status to Published. Not able to search them in the list. Also other related articles are searched at ease but the newly created were not retrieved in the list. Regards, Abhishek Anand ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ -- Regards, Abhishek Anand http://www.vyomlabs.com/ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Regards, Abhishek Anand http://www.vyomlabs.com/ -- Regards, Abhishek Anand http://www.vyomlabs.com/ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Regards, Abhishek Anand http://www.vyomlabs.com/ -- Regards, Abhishek Anand http://www.vyomlabs.com/ -- Regards, Abhishek Anand http://www.vyomlabs.com/ -- Regards, Abhishek Anand http://www.vyomlabs.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Cancelling Service Requests
Hi Irina, Move it Submitted =Planning and thn cancel from SRM:Request form. Br, On 3 September 2014 10:39, Irina Solarcuka irinase...@gmail.com wrote: ** Hi Ashish, No entries was found in that form that would have the necessary SR ID. BR, Irina 2014-09-03 9:06 GMT+03:00 Ashish Pandey ashish.gt...@gmail.com: ** Hi Irina, There would be some network glitches due to which it got stuck in submitted status. Follow the below steps to cancel it : 1. Go to SRM :AppInstanceBridge and search the Request by request number. 2. Move the status from submitted to cancelled. Thanks, Ashish Pandey Specialist - ITSM Tools On 03-Sep-2014 11:23 am, Irina Solarcuka irinase...@gmail.com wrote: ** Hi Tauf, I'm trying to move from Submitted-Cancelled. I've tried to perform your suggested scenario but this fault with the same error. BR, Irina 2014-09-02 17:15 GMT+03:00 Tauf Chowdhury taufc...@gmail.com: ** Are you trying to do this straight from the SRM:requests form? If so, you have to go from pending to in progress, and then cancelled. That is, if you want to follow the workflow rules. If you go straight to cancelled or closed, you will probably get the error. Sent from my iPhone On Sep 2, 2014, at 9:39 AM, Irina Solarcuka irinase...@gmail.com wrote: ** Hi, I've tried to perform the subject with Admin permissions but I got the following: You do not have permission to move to the status of Cancelled. Enter a valid Status in the Status field. (ARERR 1291115) Does somebody know what permission I need? BR, Irina Solarcuka _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- BEST REGARDS Abdul Haque +966531861850 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Cancelling Service Requests
Thank you Abdul. Solved. BR, Irina 2014-09-03 12:59 GMT+03:00 Abdul Haque Mohd. Farooque abdulhaqu...@gmail.com: ** Hi Irina, Move it Submitted =Planning and thn cancel from SRM:Request form. Br, On 3 September 2014 10:39, Irina Solarcuka irinase...@gmail.com wrote: ** Hi Ashish, No entries was found in that form that would have the necessary SR ID. BR, Irina 2014-09-03 9:06 GMT+03:00 Ashish Pandey ashish.gt...@gmail.com: ** Hi Irina, There would be some network glitches due to which it got stuck in submitted status. Follow the below steps to cancel it : 1. Go to SRM :AppInstanceBridge and search the Request by request number. 2. Move the status from submitted to cancelled. Thanks, Ashish Pandey Specialist - ITSM Tools On 03-Sep-2014 11:23 am, Irina Solarcuka irinase...@gmail.com wrote: ** Hi Tauf, I'm trying to move from Submitted-Cancelled. I've tried to perform your suggested scenario but this fault with the same error. BR, Irina 2014-09-02 17:15 GMT+03:00 Tauf Chowdhury taufc...@gmail.com: ** Are you trying to do this straight from the SRM:requests form? If so, you have to go from pending to in progress, and then cancelled. That is, if you want to follow the workflow rules. If you go straight to cancelled or closed, you will probably get the error. Sent from my iPhone On Sep 2, 2014, at 9:39 AM, Irina Solarcuka irinase...@gmail.com wrote: ** Hi, I've tried to perform the subject with Admin permissions but I got the following: You do not have permission to move to the status of Cancelled. Enter a valid Status in the Status field. (ARERR 1291115) Does somebody know what permission I need? BR, Irina Solarcuka _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- BEST REGARDS Abdul Haque +966531861850 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARInside 3.1.1 released
I started using it :) I know it will extract all the objects from server but It would be good if you can include in documentation that what all objects it will extract from Server. On Tue, Sep 2, 2014 at 9:19 PM, Luthgers, John jl...@gmx.net wrote: ** Like others have already pointed out, the released version should work on server version 6.3 and we’ve it running on a daily basis for an old 6.3 system too. If you look at the download section on the arinside.org website, there is a “supported server version” column next to each download. So that’s the information you’re looking for. Just keep in mind, the development and testing focues mainly on 7.6.04 and newer versions. In case you face any trouble, let me know off list and I’ll try to help. To all the others who did respond: Thanks for the kind feedback. Good to know... :-) p.s.: Download of Solaris version is available now. -John- *From:* Hon Li omegal...@gmail.com *Sent:* Tuesday, September 2, 2014 10:14 AM *Newsgroups:* gmane.comp.crm.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: ARInside 3.1.1 released ** I wonder if this version supports ARS v6.3 ? Otherwise, which is the version for supporting ARS V6.3. Many thanks. OmegaLi 2014-09-01 22:13 GMT+08:00 Luthgers, John jl...@gmx.net: ** Hello List, today I’m announcing the release of ARInside 3.1.1. The 3.1.x version focuses on redesign of the documentation layout and more dynamic functionality. Currently only the schema page is redesigned but everything else will follow and will receive further improvements. And it has updated support for ARS version 8.1. You could find the download and the changes of this version at the ARInside website (http://arinside.org). -John- _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
FW: ENGAGE
Ready, Fire, Aim! Jim Coryat From: Lynn Larsen [mailto:lynn_lar...@mmi.net] Sent: Tuesday, September 02, 2014 1:47 PM Subject: Re: ENGAGE ** I know mine did. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Tuesday, September 02, 2014 2:30 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ENGAGE ** Earlybird is being offered in this email. I am going to have to check. My window of opportunity may have already closed. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, September 02, 2014 2:16 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ENGAGE ** Too late for the 'early bird' rate, or too late to attend at all? On Tue, Sep 2, 2014 at 1:07 PM, Sanford, Claire claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org wrote: ** Wow! This email is just a little too late! An excerpt from the email I received from BMC today! Unparalleled access to BMC product experts, partners, service providers, and customers for in-depth user sessions and learning labs on technical topics • Evening with the Experts hosted by Doug Mueller, BMC Corporate Architect and co-founder of Remedy Corporation • Over 50 breakout sessions for Remedy customers featuring favorite speakers like Lenny Warren, Kelly Deaver, Peter Adams, LJ LongWing, and more • A special lunchtime event that will transform everything you know about Remedy _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Note: This e-mail and any attachments may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of this e-mail and any attachments is strictly prohibited. If you have received this e-mail in error, please notify us immediately by returning it to the sender and deleting it from your computer system. Thank you for your cooperation. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ENGAGE
Its going to be fun… From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jim Coryat (jcoryat) Sent: Wednesday, September 03, 2014 10:20 AM To: arslist@ARSLIST.ORG Subject: [arslist] FW: ENGAGE ** Ready, Fire, Aim! Jim Coryat From: Lynn Larsen [mailto:lynn_lar...@mmi.net] Sent: Tuesday, September 02, 2014 1:47 PM Subject: Re: ENGAGE ** I know mine did. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Tuesday, September 02, 2014 2:30 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ENGAGE ** Earlybird is being offered in this email. I am going to have to check. My window of opportunity may have already closed. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, September 02, 2014 2:16 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ENGAGE ** Too late for the 'early bird' rate, or too late to attend at all? On Tue, Sep 2, 2014 at 1:07 PM, Sanford, Claire claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org wrote: ** Wow! This email is just a little too late! An excerpt from the email I received from BMC today! Unparalleled access to BMC product experts, partners, service providers, and customers for in-depth user sessions and learning labs on technical topics • Evening with the Experts hosted by Doug Mueller, BMC Corporate Architect and co-founder of Remedy Corporation • Over 50 breakout sessions for Remedy customers featuring favorite speakers like Lenny Warren, Kelly Deaver, Peter Adams, LJ LongWing, and more • A special lunchtime event that will transform everything you know about Remedy _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Note: This e-mail and any attachments may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of this e-mail and any attachments is strictly prohibited. If you have received this e-mail in error, please notify us immediately by returning it to the sender and deleting it from your computer system. Thank you for your cooperation. _ARSlist: Where the Answers Are and have been for 20 years_ Click herehttps://www.mailcontrol.com/sr/eVjFpROL3NzGX2PQPOmvUhbKKPHn4qwNyDT71SKz2h5LNjgtpawcdP1bvoscNxXQYrg+B0Opt!ZfcZxYauAECA== to report this email as spam. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARInside 3.1.1 released
We've been using it regularly on 6.3, 7.5 and 7.6.04 servers and are soon to be running 8.1 - good to see that it is being updated, much appreciated. Regards Dave On 3 September 2014 11:35, jayesh panchal jhpancha...@gmail.com wrote: ** I started using it :) I know it will extract all the objects from server but It would be good if you can include in documentation that what all objects it will extract from Server. On Tue, Sep 2, 2014 at 9:19 PM, Luthgers, John jl...@gmx.net wrote: ** Like others have already pointed out, the released version should work on server version 6.3 and we’ve it running on a daily basis for an old 6.3 system too. If you look at the download section on the arinside.org website, there is a “supported server version” column next to each download. So that’s the information you’re looking for. Just keep in mind, the development and testing focues mainly on 7.6.04 and newer versions. In case you face any trouble, let me know off list and I’ll try to help. To all the others who did respond: Thanks for the kind feedback. Good to know... :-) p.s.: Download of Solaris version is available now. -John- *From:* Hon Li omegal...@gmail.com *Sent:* Tuesday, September 2, 2014 10:14 AM *Newsgroups:* gmane.comp.crm.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: ARInside 3.1.1 released ** I wonder if this version supports ARS v6.3 ? Otherwise, which is the version for supporting ARS V6.3. Many thanks. OmegaLi 2014-09-01 22:13 GMT+08:00 Luthgers, John jl...@gmx.net: ** Hello List, today I’m announcing the release of ARInside 3.1.1. The 3.1.x version focuses on redesign of the documentation layout and more dynamic functionality. Currently only the schema page is redesigned but everything else will follow and will receive further improvements. And it has updated support for ARS version 8.1. You could find the download and the changes of this version at the ARInside website (http://arinside.org). -John- _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Exporting Images from v8.1 RKM
Hello Listers, Has anyone pulled images out of RKM in v8.1. If so, how? My current approach will be to export the data directly from the B tables. I am kinda hoping that someone has written a utility for this. Any help will be greatly appreciated. Tom Shurmur CareTech Solution ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Why should you ENGAGE?
Everyone, I just wanted to send a quick note about the ENGAGE conference coming up next month. Why should you go... It is at DisneyWorld, do you need another reason? OK, probably not the best business reason you could have. And, I probably won't make it to the park because there are too many other valuable things to do at the conference. And, I guess we really need some reasons the boss would support. ENGAGE is BMC's return to having a World Wide user conference. And, to have a conference that is inclusive of all the BMC products and their interactions. This last area is one where I see a lot of opportunity - to be able to see beyond a single product and see how different products interact to add value to each other. At the end of the day, the goal is to better serve the customer of IT. They don't care if product A or B or C is doing the job, just that what they want is done in an efficient and timely way so that they can continue with their jobs. At the same time, there needs to be depth in specific product areas. I think if you take a look at the agenda, there are more talks involving the Remedy product line than any other product line. There are talks ranging from what is coming to customer experiences to technical details about the applications and platform. There are talks that are aimed at the new administrator and ones aimed at the administrator who has been around a while. I understand that when the preliminary agenda was posted, it was not complete and did not have all the talks listed that are now on the list. Although it has taken a little time to get locked down, I think you will find that the final list of talks and topics has that mixture of things for everyone. As you look at the agenda, I strongly encourage you to look for those opportunities to find a talk that may be about adjacent/integrated interaction rather than ones that are strictly within the product itself. I think you may find some very valuable insight into where you can take the solution for your organization by expanding horizons. Then, combine those talks with one of the most often overlooked values of a user conference - casual conversations with BMC employees and with other customers. I cannot tell you the number of times I have heard that a hallway conversation has opened up new ideas and opportunities or has provided a solution to a longstanding problem or challenge. So, I encourage you all to find your way to Orlando in October to join us at this event. I know that folks who have attended in the past have gotten significant value from their attendance and have brought back new ideas and solutions that have moved them forward once back home. I and a bunch of other engineers will be there waiting to host you for the event. We will work to keep any sales types locked in the Vendor Fair and any marketing types busy manning the registration booth or making sure that lunch is served on time and that breaks are well stocked. Let me know if you have any questions/suggestions and I will make sure they are responded to. I hope to see you all in Orlando - I will probably be the one in some ridiculous costume or hat or some other such apparel who just may be carrying around a tray of appetizers or desserts for your dining pleasure. Doug Mueller ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Why should you ENGAGE?
Doug, Just one more compelling reason . Butterbeer at Universal ;-) Carin On Wed, Sep 3, 2014 at 1:39 PM, Mueller, Doug doug_muel...@bmc.com wrote: ** Everyone, I just wanted to send a quick note about the ENGAGE conference coming up next month. Why should you go… It is at DisneyWorld, do you need another reason? OK, probably not the best business reason you could have. And, I probably won't make it to the park because there are too many other valuable things to do at the conference. And, I guess we really need some reasons the boss would support. ENGAGE is BMC's return to having a World Wide user conference. And, to have a conference that is inclusive of all the BMC products and their interactions. This last area is one where I see a lot of opportunity – to be able to see beyond a single product and see how different products interact to add value to each other. At the end of the day, the goal is to better serve the customer of IT. They don't care if product A or B or C is doing the job, just that what they want is done in an efficient and timely way so that they can continue with their jobs. At the same time, there needs to be depth in specific product areas. I think if you take a look at the agenda, there are more talks involving the Remedy product line than any other product line. There are talks ranging from what is coming to customer experiences to technical details about the applications and platform. There are talks that are aimed at the new administrator and ones aimed at the administrator who has been around a while. I understand that when the preliminary agenda was posted, it was not complete and did not have all the talks listed that are now on the list. Although it has taken a little time to get locked down, I think you will find that the final list of talks and topics has that mixture of things for everyone. As you look at the agenda, I strongly encourage you to look for those opportunities to find a talk that may be about adjacent/integrated interaction rather than ones that are strictly within the product itself. I think you may find some very valuable insight into where you can take the solution for your organization by expanding horizons. Then, combine those talks with one of the most often overlooked values of a user conference – casual conversations with BMC employees and with other customers. I cannot tell you the number of times I have heard that a hallway conversation has opened up new ideas and opportunities or has provided a solution to a longstanding problem or challenge. So, I encourage you all to find your way to Orlando in October to join us at this event. I know that folks who have attended in the past have gotten significant value from their attendance and have brought back new ideas and solutions that have moved them forward once back home. I and a bunch of other engineers will be there waiting to host you for the event. We will work to keep any sales types locked in the Vendor Fair and any marketing types busy manning the registration booth or making sure that lunch is served on time and that breaks are well stocked. Let me know if you have any questions/suggestions and I will make sure they are responded to. I hope to see you all in Orlando – I will probably be the one in some ridiculous costume or hat or some other such apparel who just may be carrying around a tray of appetizers or desserts for your dining pleasure. Doug Mueller _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
process designer questions
Hi there i'm starting to work with PD associated to ITSM particularly incident module and i'm wondering if somebody can help me with some questions regarding this tool 1. how does the multitenant feature works? i mean the same process can exists for example for global and a particular company? if so how precedence works? i mean if mapping conditions are the same which process execute. 2. when a process is attached to an incident can i still add ad hoc tasks? 3. is there any documentation that states how the PD affects the global performance of the applications? i mean how can affect application performance be affected based in the fact that we can have complex process attached to an incident and there will be many process executing at same time? thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SLA Data Sources
i'm not an expert but i don't think you can achieve this through data source configuration. the only way i can figure it out is that you create a custom field on your form the the workflow to populate the field with the right date based on the conditions needed, then go to data source and set the custom field in the configuration. 2014-09-02 13:33 GMT-05:00 Dave Shepard seanhea...@hotmail.com: SLM 7.6.04 Is it possible to Configure the Data Source on SLM:ConfigDataSource for a custom date field for one Service Target only. Currently all Service Targets we are using use Reported Date+. We don't want this to change. We would like one particular Service Target to use a custom date field sent to us from the NOC when creating an Incident. Is it possible to configure Data Sources for this one SLA to use the custom date field, or do i have to change this for all SLAs? Thanks Dave ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Exporting Images from v8.1 RKM
Tom, According to a post https://communities.bmc.com/thread/73500 'Steve Ghost' has written a java program that will pull Remedy attachments out of the DB directly, without involving a Remedy server, or the API http://pastebin.com/LHGkSMDZ I've never used this code, and I can't confirm or deny that it works...but if you are wanting to get it directly from the DB, then this is one possible method to try. On Wed, Sep 3, 2014 at 12:37 PM, T Shurmur tshur...@yahoo.com wrote: Hello Listers, Has anyone pulled images out of RKM in v8.1. If so, how? My current approach will be to export the data directly from the B tables. I am kinda hoping that someone has written a utility for this. Any help will be greatly appreciated. Tom Shurmur CareTech Solution ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: process designer questions
Answers inline. 1. how does the multitenant feature works? i mean the same process can exists for example for global and a particular company? if so how precedence works? i mean if mapping conditions are the same which process execute. The mapping is explicitly selected in the mapping form, so if you select Global Company – it will pick Global company process and if you selected your specific company, your specific company process will be selected for trigger. If you have selected both the companies, there is a sort order field based on which the choice is made. 2. when a process is attached to an incident can i still add ad hoc tasks? Not today, but an enhancement request can be made for this and possibly get addressed soon. 2. is there any documentation that states how the PD affects the global performance of the applications? i mean how can affect application performance be affected based in the fact that we can have complex process attached to an incident and there will be many process executing at same time? Where did you hear about that? PD is a combination of few filters and a filter plugin code. Filters would not affect the performance greatly. Filter plugin is configurable for number of threads and use of private queue and the same can be fine-tuned in case you find performance if needed, although I have not heard of explicit performance degradation due to PD. BTW – PD Processes execute in async manner in different threads and hence don’t give direct impact on parent requests. -Raj From: andres tamayo [via ARS (Action Request System)] [mailto:ml-node+s1n118759...@n7.nabble.com] Sent: Thursday, September 04, 2014 01:16 To: Hiremath, Raj Subject: process designer questions ** Hi there i'm starting to work with PD associated to ITSM particularly incident module and i'm wondering if somebody can help me with some questions regarding this tool 1. how does the multitenant feature works? i mean the same process can exists for example for global and a particular company? if so how precedence works? i mean if mapping conditions are the same which process execute. The mapping is explicitly selected in the mapping form, so if you select Global Company – it will pick Global company process and if you selected your specific company, your specific company process will be selected for trigger. If you have selected both the companies, there is a sort order field based on which the choice is made. 2. when a process is attached to an incident can i still add ad hoc tasks? Not today, but an enhancement request can be made for this and possibly get addressed soon. 2. is there any documentation that states how the PD affects the global performance of the applications? i mean how can affect application performance be affected based in the fact that we can have complex process attached to an incident and there will be many process executing at same time? Where did you hear about that? PD is a combination of few filters and a filter plugin code. Filters would not affect the performance greatly. Filter plugin is configurable for number of threads and use of private queue and the same can be fine-tuned in case you find performance if needed, although I have not heard of explicit performance degradation due to PD. BTW – PD Processes execute in async manner in different threads and hence don’t give direct impact on parent requests. thanks _ARSlist: Where the Answers Are and have been for 20 years_ If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1.n7.nabble.com/process-designer-questions-tp118759.html To start a new topic under ARS (Action Request System), email ml-node+s1n2...@n7.nabble.commailto:ml-node+s1n2...@n7.nabble.com To unsubscribe from ARS (Action Request System), click herehttp://ars-action-request-system.1.n7.nabble.com/template/NamlServlet.jtp?macro=unsubscribe_by_codenode=2code=UmFqYXNoZWtoYXJfSGlyZW1hdGhAYm1jLmNvbXwyfC0xNDIxMzkxMzE0. NAMLhttp://ars-action-request-system.1.n7.nabble.com/template/NamlServlet.jtp?macro=macro_viewerid=instant_html%21nabble%3Aemail.namlbase=nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.view.web.template.NodeNamespacebreadcrumbs=notify_subscribers%21nabble%3Aemail.naml-instant_emails%21nabble%3Aemail.naml-send_instant_email%21nabble%3Aemail.naml - -rAJ -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/process-designer-questions-tp118759p118762.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Unable to search the published Knowledge Articles in RKM 8.1.01
You may want to log a Issue with BMC Remedy Support. I think this issue requires configuration check. Support should look at the arftsindex logging for find out what's happening. On Wed, Sep 3, 2014 at 11:03 AM, Abhi$hek abhi.masc...@gmail.com wrote: ** Its 8.1.01 version. And not working for long. And its OOTB only. On Wed, Sep 3, 2014 at 9:58 AM, Mayuresh Wagh mayurbw...@gmail.com wrote: ** what is the AR server version patch you have? Any fixes/hot fixes applied? Was it working fine? If yes, then what are the known changes made to the configuration or environment? On Tue, Sep 2, 2014 at 6:20 PM, Abhi$hek abhi.masc...@gmail.com wrote: ** The concern now is that only KA's which are one day old are searchable only and recent created KA's are still not searchable. On Tue, Sep 2, 2014 at 1:20 PM, Abhi$hek abhi.masc...@gmail.com wrote: Any clue on how to resolve it? On Tue, Sep 2, 2014 at 1:11 PM, Mayuresh Wagh mayurbw...@gmail.com wrote: ** It could be problem with the FTS writer server plugin performance. sent using Galaxy Nexus On Sep 2, 2014 11:26 AM, Abhi$hek abhi.masc...@gmail.com wrote: ** FTS is working fine as required for the old articles but not working for the newly created articles. And also one thing noticed that the articles which are created yesterday are now searchable. But still the Articles which are created today are not searchable as of now. On Tue, Sep 2, 2014 at 7:10 AM, Mayuresh Wagh mayurbw...@gmail.com wrote: ** check the FTS logging to find out whether the index is created for this record or not. Also is it a server group? Is it the case Article is searchable from 1 server not from other(s)? On Mon, Sep 1, 2014 at 5:40 PM, Abhishek Anand abhi.masc...@gmail.com wrote: Hi Team, We have created the KA in Knowledge mgmt. app. and even after changing the status to Published. Not able to search them in the list. Also other related articles are searched at ease but the newly created were not retrieved in the list. Regards, Abhishek Anand ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ -- Regards, Abhishek Anand http://www.vyomlabs.com/ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Regards, Abhishek Anand http://www.vyomlabs.com/ -- Regards, Abhishek Anand http://www.vyomlabs.com/ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Regards, Abhishek Anand http://www.vyomlabs.com/ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
