AR Log analyser

[Frex Popo]

Hi everyone,
I need to analyse some workflow server logs but still have the old LogAnalyzer 
but not sure if I could trust it to produce an accurate report with ARS8.1. 
Any utilities you would recomend.
Cheersfrex




 
  

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Re: AR Log analyser

[Misi Mladoniczky]

Hi,

ADV: I would recommend RRR|Log...

On the other hand, if LogAnlyzer meets your needs, nothing much has changed
with the log format in 8.1, so there is no reason why an old utility should
not work.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hi everyone,
> I need to analyse some workflow server logs but still have the old LogAnalyzer
> but not sure if I could trust it to produce an accurate report with ARS8.1.
> Any utilities you would recomend.
> Cheersfrex
>
>
>
>
>  
>  
>
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> "Where the Answers Are, and have been for 20 years"
>

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Re: AR Log analyser

[LJ LongWing]

Frex,
I concur with Misi...I use the latest ARLogAnalyzer against my 8.1 server
without issue.

On Thu, Jan 22, 2015 at 3:10 AM, Frex Popo  wrote:

> **
> Hi everyone,
>
> I need to analyse some workflow server logs but still have the old
> LogAnalyzer but not sure if I could trust it to produce an accurate report
> with ARS8.1.
> Any utilities you would recomend.
>
> Cheers
> frex
>
>
>
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: AR Log analyser

[Brian Goralczyk]

Seconded.  I use it regularly.

Brian Goralczyk
Phone 574-643-1144
Email bgoralc...@gmail.com

On Thu, Jan 22, 2015 at 10:04 AM, LJ LongWing  wrote:

> **
> Frex,
> I concur with Misi...I use the latest ARLogAnalyzer against my 8.1 server
> without issue.
>
> On Thu, Jan 22, 2015 at 3:10 AM, Frex Popo  wrote:
>
>> **
>> Hi everyone,
>>
>> I need to analyse some workflow server logs but still have the old
>> LogAnalyzer but not sure if I could trust it to produce an accurate report
>> with ARS8.1.
>> Any utilities you would recomend.
>>
>> Cheers
>> frex
>>
>>
>>
>>
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: AR Log analyser

[William Rentfrow]

I routinely use AR Log Analyzer as well.

There's a python version that gives you some more detail, and I use that one  
as well when I'm troubleshooting performance problems.  You can find it here:

https://communities.bmc.com/docs/DOC-16470

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Goralczyk
Sent: Thursday, January 22, 2015 9:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR Log analyser

**
Seconded.  I use it regularly.

Brian Goralczyk
Phone 574-643-1144
Email bgoralc...@gmail.com

On Thu, Jan 22, 2015 at 10:04 AM, LJ LongWing 
mailto:lj.longw...@gmail.com>> wrote:
**
Frex,
I concur with Misi...I use the latest ARLogAnalyzer against my 8.1 server 
without issue.

On Thu, Jan 22, 2015 at 3:10 AM, Frex Popo 
mailto:frexp...@yahoo.fr>> wrote:
**
Hi everyone,

I need to analyse some workflow server logs but still have the old LogAnalyzer 
but not sure if I could trust it to produce an accurate report with ARS8.1.
Any utilities you would recomend.

Cheers
frex






_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

No virus found in this message.
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Process Designer ?

[Terri Lockwood]

Do those of you who have used it recommend the Process Designer in ITSM 8?

~~~
Terri

ARS 8.1
ITSM 8.1
Midtier 8.1
Windows 2008
MS SQL 2008 R2 SP2



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Re: Process Designer ?

[John Sundberg]

If you are looking to build process automation (not Remedy workflow) — you
might want to look at the Kinetic Task Engine.

http://www.kineticdata.com/products/task/

Email me if you are interested in a walkthrough.

-John

On Thu, Jan 22, 2015 at 11:02 AM, Terri Lockwood <
teresa.lockw...@sungard.com> wrote:

> **
>
> Do those of you who have used it recommend the Process Designer in ITSM 8?
>
>
>
> ~~~
>
> Terri
>
>
>
> ARS 8.1
>
> ITSM 8.1
>
> Midtier 8.1
>
> Windows 2008
>
> MS SQL 2008 R2 SP2
>
>
>
>
>  _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 

*John Sundberg*
Kinetic Data, Inc.
"Your business. Your process."

651-556-0930 I john.sundb...@kineticdata.com
www.kineticdata.com I community.kineticdata.com

-- 
 

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Re: Process Designer ?

[Raj]

8.3.04 is latest released version – but I would recommend it for 8.1 SP1 stack.
Also, PD 9.0 – has a lot of work put in – it is in Beta Release phase right now.

-Raj




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Re: Process Designer ?

[Ray Gellenbeck]

Teri,

I used it as a standalone when it was Abydos.  Pretty good, but tasking was 
sometimes an issue.  I hate to bag on BMC, but it does appear to be another 
case where they tried to just buy sometime and bolt it in with limited 
resources and limited success.  We never had it work properly at the last 
client site that tried to use it.  I counsel clients away from it.

So what are your choices?  Well, plunk down thousands more on another 3rd party 
solution, adapt to the limitations in the OOTB flow or go custom development.  
None of those choices are pretty.

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CMDB Reconciliation - Dataset Precedence & Comparisons

[Ray Gellenbeck]

Caveat:  yes, I know how to set/edit Dataset precedence in the Reconciliation 
tool.

My question is a bit more general:  is there a published list of what 
attributes are compared during reconciliation?

Client has multiple source data sets.  Sometimes a subset of records in one of 
the data sets is not as complete as desired (long story, don't go there).

They will then run a manual CSV of those records and import them into a new 
dataset and set it higher precedence than the original so that matches go into 
Asset and over-write the less-complete set's records.

The problem is that they use spoon and leave a lot of fields default, resulting 
in items like Type or Item not exactly matching.  You know what happens 
then...instead of over-writing the Asset record, a SECOND record is created in 
Asset.  No bueno.

So the customer came back with the question "ok, so where is the list of all 
the attributes that are compared so I can ensure we have exact matches or we 
are filling in the blanks?"  Short of manually setting precendence rules for 
each attribute, I don't have the answer myself.

Anybody got a handy "default" list for BMC.Core or BMC.ComputerSystem 
attributes compared?  I'm sure I"m overlooking something simple...blame it on 
the flu...and thanks in advance.

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Re: BMC Support / On Site Visits

[Carin Grobler]

Premier Support does do onsite visits for customers

On Wed, Jan 21, 2015 at 1:57 PM, Ray Gellenbeck <
ray.gellenb...@redmangollc.com> wrote:

> 1.  The recent posts on this thread are a bit of a topic hijack.  Let's
> reign it in?
>
> 2.  The original hijack question was whether anyone had a positive
> experience with PD.  The forum was silent to that question.  You have the
> answer to that question.
>
> 3.  The *original* question was a good one, but the answer is equally
> universal.  For a brief time, BMC tried to present a "technical rep" to a
> previous client site I worked at, but when the topics got into actual
> broken product issues instead of the easier bunny-hop stuff that could be
> answered in a simple inquiry ticket to BMC Support, the "rep" backed off
> and claimed to be more of a design/consulting resource, not an
> account-dedicated go-to for technical problems, which was what was
> originally pitched.
>
> That being said, your sales rep is your sole face to BMC.  Lots of others
> might sit in on con-calls, especially if you are having issues with a
> portion of their service.  The Remedy OnDemand to a previous client was in
> a challenged state to the point where monthly "Executive Overview" calls
> were scheduled that included the lead for Support and the lead for
> OnDemand, but after a couple months, those leads were "unable to attend"
> and it devolved back down to another call with the sales rep and the Remedy
> OnDemand account rep/contact.  Not trying to bash, just giving it un-washed
> and honest.
>
> I think BMC is praying hard on the newer interface to be a silver bullet,
> but they clearly have some room for improvement on the client relationship
> and support model, at least on some of their products that I work with
> regularly.  You can make all the cool whiz-bang stuff in the world, but if
> your customer base is feeling soured from past experiences in support
> and/or relationship maintenance, your only buyers for the new toys will be
> new customers because the rest will feel "once bitten, twice shy."
>
> /endsoapbox
>
>
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Re: Process Designer ?

[Jason Miller]

We used PD for one specific SRM SRD that could not be done in SRM 7.6.04
because we needed conditional component based on a question's answer.  The
SRD was built using Process Designer by the time we went live we had
upgraded to 8.0.  After working with Support to try and figure out why 1)
the Work Info records added by the requester in SRM didn't show up in the
fulfillment app (and vice versa) along with 2) the fulfillment app was not
updating the status in SRM when completed (yeah, we missed those in
testing) we found that PD doesn't create the 'SRM:AppInstanceBridge' record
that links SRM and a fulfillment app.  I know what I am about to say next
will shock you  let's say it together everybody...  it was working as
designed. You can see in the Communities we were not the only ones to stop
using PD (https://communities.bmc.com/message/289470#289470) due to this
oversight.

Support did ask why we were using PD and not just using an autofill
response.  We had overlooked that new feature in 8.0.  Once we knew about
autofill we recreated the SRD and that was the last time we used PD.

Jason

On Thu, Jan 22, 2015 at 10:38 AM, Ray Gellenbeck <
ray.gellenb...@redmangollc.com> wrote:

> Teri,
>
> I used it as a standalone when it was Abydos.  Pretty good, but tasking
> was sometimes an issue.  I hate to bag on BMC, but it does appear to be
> another case where they tried to just buy sometime and bolt it in with
> limited resources and limited success.  We never had it work properly at
> the last client site that tried to use it.  I counsel clients away from it.
>
> So what are your choices?  Well, plunk down thousands more on another 3rd
> party solution, adapt to the limitations in the OOTB flow or go custom
> development.  None of those choices are pretty.
>
>
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>

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Re: Need Suggestion

[Omega LiPO]

Could not agree more.  

Remark: I was the lucky guy that got the chance to integrate the telalert and 
netcool in those days. 

Cheers, 

-Original Message-
From: "Ray Gellenbeck" 
Sent: ‎22/‎01/‎2015 04:13
To: "arslist@ARSLIST.ORG" 
Subject: Re: Need Suggestion

Greater minds than me have pointed out the main issues with the stated 
approach...I lived it in the old TelAlert and NetCool gateway days (shudder).

1.  Notifications for alarms should be outsourced to the related application, 
not stuck onto Remedy.  Remedy CAN do it, but it's main focus is processing 
workflow, notifications should be the exception, not the main bulk of its 
focused work.

2.  By putting this load on ARS instead, more resources will have to be devoted 
to scaling ARS appropriately AND its underlying DB cluster.  How is it they 
think they are saving money by doing this?  Reduced headcount because they 
think a dedicated notification person would be needed otherwise?  I hope nobody 
would be that short-sighted.

Here's another simpler thought:  SMS notifications quickly turn into ignored 
white noise by most all that receive them as the volume increases.  There are a 
lot of good bolt-on solutions for this topic, including ones that let 
individuals select when, what and how they get notifications.  Remedy does the 
basics for all 3, but not as well.

A good consultant will first try to sway the customer from this approach, but 
if that doesn't happen, ARS can handle it and someone will make a LOT of money 
from the ongoing care and feeding it will likely require.

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Re: Process Designer ?

[Raj]

Thank Jason,

In the upcoming 90 Release of PD (released as Beta currently) :


1.   When you add work info into SRM – it gets propagated to child requests

2.   With slight configuration change, when all tasks are completed – SRM 
gets completed.

-Raj

From: Jason Miller-3 [via ARS (Action Request System)] 
[mailto:ml-node+s1n120409...@n7.nabble.com]
Sent: Friday, January 23, 2015 05:46
To: Hiremath, Raj
Subject: Re: Process Designer ?

**
We used PD for one specific SRM SRD that could not be done in SRM 7.6.04 
because we needed conditional component based on a question's answer.  The SRD 
was built using Process Designer by the time we went live we had upgraded to 
8.0.  After working with Support to try and figure out why 1) the Work Info 
records added by the requester in SRM didn't show up in the fulfillment app 
(and vice versa) along with 2) the fulfillment app was not updating the status 
in SRM when completed (yeah, we missed those in testing) we found that PD 
doesn't create the 'SRM:AppInstanceBridge' record that links SRM and a 
fulfillment app.  I know what I am about to say next will shock you  let's 
say it together everybody...  it was working as designed. You can see in the 
Communities we were not the only ones to stop using PD 
(https://communities.bmc.com/message/289470#289470) due to this oversight.

Support did ask why we were using PD and not just using an autofill response.  
We had overlooked that new feature in 8.0.  Once we knew about autofill we 
recreated the SRD and that was the last time we used PD.

Jason

On Thu, Jan 22, 2015 at 10:38 AM, Ray Gellenbeck <[hidden 
email]> wrote:
Teri,

I used it as a standalone when it was Abydos.  Pretty good, but tasking was 
sometimes an issue.  I hate to bag on BMC, but it does appear to be another 
case where they tried to just buy sometime and bolt it in with limited 
resources and limited success.  We never had it work properly at the last 
client site that tried to use it.  I counsel clients away from it.

So what are your choices?  Well, plunk down thousands more on another 3rd party 
solution, adapt to the limitations in the OOTB flow or go custom development.  
None of those choices are pretty.

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Re: CMDB Reconciliation - Dataset Precedence & Comparisons

[Mueller, Doug]

Ray,

There are three types of reconciliation

Reconciliation Identity -- where you are looking for CIs/relationships in 
different datasets that are the same object.  You control and specify what 
fields are compared in the reconciliation identity rules

Reconciliation merge -- where you are combining different CIs/relationships 
from different datasets into a single CI.  The ONLY field that is used in this 
operation to select CIs and relationships is the reconciliation ID.  Entities 
with matching reconciliation IDs are merged according to your precedence rules.

Reconciliation compare -- where you are comparing two datasets to look for 
differences between CIs and relationships.  The ONLY field that is used in this 
operation to select CIs and relationships is the reconciliation ID.  Entities 
with matching reconciliation IDs are compared.


I suspect you are talking about the Merge operation.  So, the only field used 
is the reconciliation ID.  That means that only CIs and relationships that have 
been through the reconciliation identify process will have reconciliation IDs 
to be able to be merged.

Since data is merging and you are getting results, there must be reconciliation 
IDs present.  Make sure that those rules are properly linking the common items 
and that the identity rules are not giving the same item in different datasets 
different IDs -- that would give you duplicates like you indicate may be 
happening when you say a SECOND record is created.  The problem here would be 
that the reconciliation identity rules may not be complete enough and you need 
to review and maybe revise those rules.


If you have data sources that are sparse, the attributes don't default, they 
are just NULL.  If the field is a required field, it cannot be NULL.  You would 
either need to allow it to be NULL by not being required or supply a value.

There is a configuration option that says to "ignore null values" in the 
precedence definition.  That would mean that if dataset A and B both had a copy 
of the CI but you defined A as the winner in precedence, values of attributes 
from A would win.  BUT, if an attribute was NULL, this setting says to ignore 
it and move to the next in line and get the value from the next item (and so on 
until it gets a non-null value).

You can set the precedence at the class level or at the attribute level.  So, 
you can different attributes win from different datasets or you can have the 
entire set win from one dataset over another.

From what you are describing, you are not using the "ignore null values" (note 
that I don't remember if it is called exactly that, but it is close to that).  
That would fix the overwrite of data with NULL values.  You may have a load 
issue with defaults flowing in rather than NULL values for missing data.  
Missing data should be NULL in the CMDB not defaulted.  And, you may have a 
reconciliation identify problem where the rules there -- and you pick what 
fields are tested for matching because you specify the search criteria for 
determining the match of CIs and relationships.  That would require a review of 
the rules there and fixing them as needed so that the same object in multiple 
discovery datasets get the same reconciliation ID so that they are merged 
and/or compared correctly.


Then, there is one final area around Normalization.  You may get slightly 
different spellings or flavors or whatever of values.  Normalization allows you 
to say that if you get any of the flavors, assign a single common value -- like 
if company is Microsoft, Microsoft Corp, MSFT, ..  then set the field to 
Microsoft) so that you get consistent data.  This is run BEFORE any of the 
reconciliation steps above so that when you try and identify, you don't 
mismatch on different flavors of the same thing.  This is all about data 
cleanliness.  One more thing to consider if the identify is not linking items 
due to this type of data inconsistency.


I hope this has given you (and others) some understanding of the process and 
some ideas to look at.  And, maybe an option or two that you may not have been 
aware of that may help your situation.

Doug Mueller

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck
Sent: Thursday, January 22, 2015 10:54 AM
To: arslist@ARSLIST.ORG
Subject: CMDB Reconciliation - Dataset Precedence & Comparisons

Caveat:  yes, I know how to set/edit Dataset precedence in the Reconciliation 
tool.

My question is a bit more general:  is there a published list of what 
attributes are compared during reconciliation?

Client has multiple source data sets.  Sometimes a subset of records in one of 
the data sets is not as complete as desired (long story, don't go there).

They will then run a manual CSV of those records and import them into a new 
dataset and set it higher precedence than the original so that matches go into 
Asset and over-write the less-comp

Importing Overlays Error - Remedy 8.1 SP2

[BradRemedy]

Hi

Thought I would post this here just in case someone has a idea who is not
part of the remedy community.


*Original Posting:*

https://communities.bmc.com/thread/122426





We have 2 environments which are running ITSM 8.1 SP2. One of the
environments is a out-the-box install with no customization's (*Server A)*.
The second server (*Server B*) has customization's in ITSM and some corrupt
data which is why we want to migrate to the clean environment. We are
trying to export our customization (which are overlaid) to our new clean
install environment.



One would think that this would be a quick and easy process.



I have started with the HPD:Help Desk form which is overlaid. I export the
form from *server B* and open the import file on the *server A*



When I open that definition file that I exported from the old server on the
new server I can correctly see the following 2 forms:

   - HPD:Help Desk
   - HPD:Help Desk_o



When I try and run the import, with the option to replace / overwrite the
forms on the target server as per the screen shot below:



[image: ImportOptions.jpg]




we click on FINISH and the progress bar on the developer tool appears and
runs for about a minute. We are then presented with this fun message:

[image: ImportError.jpg]






I have tried numerous ways such as trying to import the base form first and
then the overlay and vice versa with the same result. I have even switched
to base development mode on the developer tool and tried to import the
definition file with the same error.



The fact that I am importing a definition file with the “Replace with new
type” option means that it should overwrite anything that is there. I am
not sure why it is complaining about a form type being changed.


Are there any suggestions ? I have asked our support partner to log this
with BMC Support as critical however I am interested to know if anyone else
has experience anything similar?


Thanks in advance

Brad

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