Re: How to - Remove all Overlays from a Form

[Joe D'Souza]

Despite being comfortable with the labels personally, I do think there is a
point to all this.

 

But until that becomes a reality, just know that when you are in the best
practice mode, the deletion of base objects is not allowed by the tool. So
there is nothing to fear there.

 

It's only when you switch the mode to Base Development that you risk loosing
stuff.

 

As a practice, YOU SHOULD NEVER be in the Base Development mode if you are
using ITSM or any of the OTB Remedy applications. It offers you no benefit
at all to be in the Base Development mode, UNLESS you are on one of the
following exceptional cases:

1)   Fixing a bug in the base object with BMC Remedy Support
recommending that fix. So if you do not want to unnecessarily create an
overlay because BMC Support explicitly tells you that they will be fixing
that in an upcoming patch or release, feel free to modify the base object.

2)   For whatever reason best known to you, you are in the need of
creating a new base object which you know will not interfere with BMC
developed objects because of the way your object is named (names using a
prefix that identify your company, etc.)

 

There is no other reason why you should be using the Base Development mode
in my opinion. If you do so, you are violating one basic assumption BMC is
making in order to make your upgrades an easier experience.

 

An easy way to differentiate between the Best Practice mode and the Base
Development mode is the message that occupies the bar below the menu bar
that states that "All customization done in the Base Development mode might
be lost during upgrade." If you see that message which occupies a visible
and significant area, you are in a mode that is not recommended. Switch out.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Monday, April 27, 2015 4:24 PM

To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

 

** 

"especially if your users are point-blank telling you it matters"

 

I think that is what I find the most humours (in a not so funny way). Here
are numerous users relaying our experience, thoughts and feelings here and
are told it is fine as is. For a BMC engineer, yes maybe. Real-world people
using the tool, not so much.

 

Any one of us that builds home-grown apps or customizations (extends) ITSM
has come up with a great solution in the past; something that makes complete
sense to us. But then roll it out and the users don't seem to see it the
same way we do.

 

This is one of those situations. The designers/developers of a tool do not
see the tool the same way as users, they just don't. Developer/designers are
in too deep and have too much understanding of beneath the covers. With that
level of knowledge of a tool, yes it makes sense. But your users don't and
will likely never lave that level of knowledge about the tool.

 

I like your description "litany of little terrors." Have you ever noticed IT
people/developers so damn gunshy to give a response. They have been beat too
many times and live in terror. Give the wrong answer and you will be beat.
After a decade or two (probably much less) it really does change a person.

 

Jason

 

On Mon, Apr 27, 2015 at 11:23 AM, Andrew Hicox  wrote:

** 

Yes indeed!

Holy moley, having to click delete on a core form on production server
during a maintenance window, with absolutely zero indication in the GUI that
you are not, in fact, deleting and/or fouling the form ... especially if the
GUI behaves as if that is exactly what you have just done ... right down to
pausing and going unresponsove for a very long time ... while simultaneously
knowing that your ability to continue supporting your family may well be on
the line ... and especially if you have lived through legitimately making
that mistake in the past (I have, it wasn't pleasent) ... look ...

It borders on psychological abuse, and I'm really not joking about that. 

Poorly designed industrial tools injure their users all the time. since the
injuries are physical, they are hard to ignore, hence there are regulatory
agencies like OSHA, etc. 

There is no such thing to protect IT workers, but I am of the opinion that
the litany of little terrors that exist in our world like this, do take a
toll after the decades we spend enduring them.

Bottom line: be considerate to your users. Everything matters, especially if
your users are point-blank telling you it matters.

-Andy

On Apr 27, 2015 12:57 PM, "Jason Miller"  wrote:

** 

Thanks Lisa!

 

I understand the logic the BMC dev team is using however now that people
have some real-world experience working overlays there are enough people
pointing out their discomfort in the verbiage "delete" meaning delete
overlay and delete base. As Lisa pointed out there are times where we work
in base mode and if for whatever reason we forget we are in base (I am sure
I am not the only person tha

Re: Sample application - data-driven field auditing

[Jason Miller]

Hi David or Gidd,

Bring out one from the archives... I am trying to find an example of
data-driven auditing. Both websites listed have been revamped over the
years and the links no longer work. Do either of you still have this app
posted or can you post it somewhere?

Or if anybody else has it want wants to send it to me I would be grateful!
I am sure I downloaded it back in '09 (almost no sample apps/utilities go
undownloaded) the trick is which hard drive, CD or DVD is it on?

I have made data-driven archiving in the past but I am having trouble
remembering which Run Processes I need to use and how it all comes
together. An example app would be wonderful!

Thanks!
Jason

On Wed, Apr 15, 2009 at 10:01 AM, David Sanders <
david.sand...@westoverconsulting.co.uk> wrote:

> **
>
> Hi All
>
>
>
> Here is a link to a small free application download to demonstrate a
> data-driven approach to field data auditing which I hope will be of use to
> some of you.
>
>
>
> The sample application demonstrates how changes to field data can be
> recorded. Rather than creating separate filters for each field to be
> audited, the application uses a data-driven approach where fields can be
> added to or removed from the list being audited without requiring any
> workflow changes.
>
> The audit of data changes can either be stored in an Audit Trail (diary)
> field on the data record, or stored as separate change records in a Change
> Log form.
>
> Only changed fields are audited for each transaction, and the audit log
> produced includes the user who made the change, time of the change, as well
> as the original and changed field values. All audited changes in a single
> transaction are included in a single log entry, rather than a separate
> entry for each field being changed.
>
> The documentation provided with the sample application explains how to add
> this field data auditing functionality to any existing Remedy data form.
>
>
>
> http://www.westoverconsulting.co.uk/utilitiesAudit.html
>
>
>
> or
>
>
>
> http://www.buoyantsolutions.net under the Downloads…ARS 7.x section
>
>
>
> Regards
>
>
>
> David Sanders
>
> Remedy Solution Architect
>
> *Enterprise** Service Suite @ Work*
>
> ==
>
>
>
> tel +44 1494 468980
>
> mobile +44 7710 377761
>
> email david.sand...@westoverconsulting.co.uk
>
>
>
> web http://www.westoverconsulting.co.uk
>
>
>
>
>   _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the
> Answers Are"_

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Re: CTM:Support Group Relationship to AR Group Form

[Joe D'Souza]

Your problem may be just a little more complex than just touching this data
in the foundation layer. You might have too look at other application areas
too where that data was set. And that might be the more difficult part as in
some of those areas, you might not have the Group ID stored on that form to
relate it to make that change. Unless off course correcting that information
in your application data forms is not important to you given the way you use
your systems.

 

If that data is important to you AND if you have an EXACT record of the
EXACT changes you have made to the group names, to create a temporary
external table in the AR System tablespace, that has 3 columns, Group ID,
Old Group Name, New Group Name. And then use this table as the lookup table
to write a script to make your corrections. If you do not have an exact
record of these changes, I would leave it as is instead of attempting to
correct it as you might mess it up even more for those groups that you do
not know the exact previous names

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser
Sent: Monday, April 27, 2015 6:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: CTM:Support Group Relationship to AR Group Form

 

** 

Jamie,

 

Take a look at the "CTM:SYS-Access Permission Grps" form.  The "Permission
Group ID" field has the AR Group form id.  The "Support Group ID" field has,
well, the support group id (SGP).

 

Thad

P.S.  arinside is a handy (and free) tool for helping trace through
workflow.  http://arinside.org/

 

On Mon, Apr 27, 2015 at 1:36 PM, Jamie  wrote:

Hey everyone,

I"m looking for a way to relate support group entries to the AR Group
entries.  Over the past many years, we have been renaming support groups via
the Data Wizard, without realizing that the AR Group form is not updated.
We have a few hundred instances where the Long Name on the AR Group form
does not match the CTM:Support Group Hierarchy.  I'm looking for a way to
tie the support group and ar group entry together.  I was able to identify
all of the support group entries that exist that to not line up with an AR
group entry based on Long Name, but that only gives me a picture of how big
of a mess I have:

select SP.COMPANY,
SP.SUPPORT_ORGANIZATION,
SP.SUPPORT_GROUP_NAME
from ctm_support_group sp
where SP.STATUS = 1
AND (SP.COMPANY || '->' || SP.SUPPORT_ORGANIZATION || '->' ||
SP.SUPPORT_GROUP_NAME)
not in
(select G.LONG_GROUP_NAME from group_x g)
order by SP.COMPANY asc, SP.SUPPORT_ORGANIZATION asc, SP.SUPPORT_GROUP_NAME
asc


I now need the ability to have a 1 to 1 entry relationship between the
CTM:Support Group and Group form so I know which group entry to update for
the associated Support Group.  I've been banging my head around for a while
now, and figured I would reach out to the community in parallel for help.

Thanks!
Jamie


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_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: CTM:Support Group Relationship to AR Group Form

[Thad Esser]

Jamie,

Take a look at the "CTM:SYS-Access Permission Grps" form.  The "Permission
Group ID" field has the AR Group form id.  The "Support Group ID" field
has, well, the support group id (SGP).

Thad
P.S.  arinside is a handy (and free) tool for helping trace through
workflow.  http://arinside.org/

On Mon, Apr 27, 2015 at 1:36 PM, Jamie  wrote:

> Hey everyone,
>
> I"m looking for a way to relate support group entries to the AR Group
> entries.  Over the past many years, we have been renaming support groups
> via the Data Wizard, without realizing that the AR Group form is not
> updated.  We have a few hundred instances where the Long Name on the AR
> Group form does not match the CTM:Support Group Hierarchy.  I'm looking for
> a way to tie the support group and ar group entry together.  I was able to
> identify all of the support group entries that exist that to not line up
> with an AR group entry based on Long Name, but that only gives me a picture
> of how big of a mess I have:
>
> select SP.COMPANY,
> SP.SUPPORT_ORGANIZATION,
> SP.SUPPORT_GROUP_NAME
> from ctm_support_group sp
> where SP.STATUS = 1
> AND (SP.COMPANY || '->' || SP.SUPPORT_ORGANIZATION || '->' ||
> SP.SUPPORT_GROUP_NAME)
> not in
> (select G.LONG_GROUP_NAME from group_x g)
> order by SP.COMPANY asc, SP.SUPPORT_ORGANIZATION asc,
> SP.SUPPORT_GROUP_NAME asc
>
>
> I now need the ability to have a 1 to 1 entry relationship between the
> CTM:Support Group and Group form so I know which group entry to update for
> the associated Support Group.  I've been banging my head around for a while
> now, and figured I would reach out to the community in parallel for help.
>
> Thanks!
> Jamie
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: CTM:Support Group Relationship to AR Group Form

[Roger Justice]

There is a relationship that is most likely a hidden field. Do you have a 
compelling reason for determining which AR Group is tied to the Support Group.
 
 
-Original Message-
From: Jamie 
To: arslist 
Sent: Mon, Apr 27, 2015 4:36 pm
Subject: CTM:Support Group Relationship to AR Group Form


Hey everyone,

I"m looking for a way to relate support group entries to the AR
Group entries.  Over the past many years, we have been renaming support groups
via the Data Wizard, without realizing that the AR Group form is not updated. 
We have a few hundred instances where the Long Name on the AR Group form does
not match the CTM:Support Group Hierarchy.  I'm looking for a way to tie the
support group and ar group entry together.  I was able to identify all of the
support group entries that exist that to not line up with an AR group entry
based on Long Name, but that only gives me a picture of how big of a mess I
have:

select SP.COMPANY,
SP.SUPPORT_ORGANIZATION,
   
SP.SUPPORT_GROUP_NAME
from ctm_support_group sp
where SP.STATUS = 1
AND
(SP.COMPANY || '->' || SP.SUPPORT_ORGANIZATION || '->' || SP.SUPPORT_GROUP_NAME)

not in
(select G.LONG_GROUP_NAME from group_x g) 
order by
SP.COMPANY asc, SP.SUPPORT_ORGANIZATION asc, SP.SUPPORT_GROUP_NAME asc


I
now need the ability to have a 1 to 1 entry relationship between the CTM:Support
Group and Group form so I know which group entry to update for the associated
Support Group.  I've been banging my head around for a while now, and figured I
would reach out to the community in parallel for
help.

Thanks!
Jamie

___
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or access ARSlist Archives at www.arslist.org
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been for 20 years"

 

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CTM:Support Group Relationship to AR Group Form

[Jamie]

Hey everyone,

I"m looking for a way to relate support group entries to the AR Group entries.  
Over the past many years, we have been renaming support groups via the Data 
Wizard, without realizing that the AR Group form is not updated.  We have a few 
hundred instances where the Long Name on the AR Group form does not match the 
CTM:Support Group Hierarchy.  I'm looking for a way to tie the support group 
and ar group entry together.  I was able to identify all of the support group 
entries that exist that to not line up with an AR group entry based on Long 
Name, but that only gives me a picture of how big of a mess I have:

select SP.COMPANY,
SP.SUPPORT_ORGANIZATION,
SP.SUPPORT_GROUP_NAME
from ctm_support_group sp
where SP.STATUS = 1
AND (SP.COMPANY || '->' || SP.SUPPORT_ORGANIZATION || '->' || 
SP.SUPPORT_GROUP_NAME) 
not in
(select G.LONG_GROUP_NAME from group_x g) 
order by SP.COMPANY asc, SP.SUPPORT_ORGANIZATION asc, SP.SUPPORT_GROUP_NAME asc


I now need the ability to have a 1 to 1 entry relationship between the 
CTM:Support Group and Group form so I know which group entry to update for the 
associated Support Group.  I've been banging my head around for a while now, 
and figured I would reach out to the community in parallel for help.

Thanks!
Jamie

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Re: How to - Remove all Overlays from a Form

[Jason Miller]

"especially if your users are point-blank telling you it matters"

I think that is what I find the most humours (in a not so funny way). Here
are numerous users relaying our experience, thoughts and feelings here and
are told it is fine as is. For a BMC engineer, yes maybe. Real-world people
using the tool, not so much.

Any one of us that builds home-grown apps or customizations (extends) ITSM
has come up with a great solution in the past; something that makes
complete sense to us. But then roll it out and the users don't seem to see
it the same way we do.

This is one of those situations. The designers/developers of a tool do not
see the tool the same way as users, they just don't. Developer/designers
are in too deep and have too much understanding of beneath the covers. With
that level of knowledge of a tool, yes it makes sense. But your users don't
and will likely never lave that level of knowledge about the tool.

I like your description "litany of little terrors." Have you ever noticed
IT people/developers so damn gunshy to give a response. They have been beat
too many times and live in terror. Give the wrong answer and you will be
beat. After a decade or two (probably much less) it really does change a
person.

Jason

On Mon, Apr 27, 2015 at 11:23 AM, Andrew Hicox  wrote:

> **
>
> Yes indeed!
>
> Holy moley, having to click delete on a core form on production server
> during a maintenance window, with absolutely zero indication in the GUI
> that you are not, in fact, deleting and/or fouling the form ... especially
> if the GUI behaves as if that is exactly what you have just done ... right
> down to pausing and going unresponsove for a very long time ... while
> simultaneously knowing that your ability to continue supporting your family
> may well be on the line ... and especially if you have lived through
> legitimately making that mistake in the past (I have, it wasn't pleasent)
> ... look ...
>
> It borders on psychological abuse, and I'm really not joking about that.
>
> Poorly designed industrial tools injure their users all the time. since
> the injuries are physical, they are hard to ignore, hence there are
> regulatory agencies like OSHA, etc.
>
> There is no such thing to protect IT workers, but I am of the opinion that
> the litany of little terrors that exist in our world like this, do take a
> toll after the decades we spend enduring them.
>
> Bottom line: be considerate to your users. Everything matters, especially
> if your users are point-blank telling you it matters.
>
> -Andy
>  On Apr 27, 2015 12:57 PM, "Jason Miller"  wrote:
>
>> **
>> Thanks Lisa!
>>
>> I understand the logic the BMC dev team is using however now that people
>> have some real-world experience working overlays there are enough people
>> pointing out their discomfort in the verbiage "delete" meaning delete
>> overlay and delete base. As Lisa pointed out there are times where we work
>> in base mode and if for whatever reason we forget we are in base (I am sure
>> I am not the only person that gets distracted mid-development and have to
>> remember where I left off) and delete something, then we may have just
>> ruined our whole day, week or even maybe our employment situation (if we
>> were in production).
>>
>> If the logic is that a customer should never be in base mode then why can
>> we switch to base mode? Because there are valid use cases for being in base
>> mode. Therefore there is a valid use case for having different verbiage.
>>
>> I was at BMC's office last month and talking with some of the ITSM
>> developers they pointed out they have to opposite problem we have with
>> overlays. Their normal day is to work in base mode. If they start to
>> develop a feature, patch, enhancement and don't realize they are in best
>> practice they have to go back into base and rebuild their changes in base
>> (ok, ultimately I wouldn't be surprised if they have some kind of merge
>> tool). If the delete verbiage was different between base and best practice
>> it would be one more visual indicator of "oh crap, I am in the wrong mode."
>>
>> Jason
>>
>> On Mon, Apr 27, 2015 at 9:44 AM, Kemes, Lisa A DLA CTR INFORMATION
>> OPERATIONS  wrote:
>>
>>> Created new idea if you would like to vote for it:
>>>
>>> https://communities.bmc.com/ideas/10022
>>>
>>> Thanks everyone!
>>>
>>> Lisa
>>>
>>> -Original Message-
>>> From: Action Request System discussion list(ARSList) [mailto:
>>> arslist@ARSLIST.ORG] On Behalf Of Harsh
>>> Sent: Monday, April 27, 2015 10:46 AM
>>> To: arslist@ARSLIST.ORG
>>> Subject: Re: How to - Remove all Overlays from a Form
>>>
>>> **
>>>
>>> Yes William,
>>>
>>> Sometime it really do paranormal activity like forms overlay from
>>> backend doesn't get deleted and makes the form corrupted then really it's
>>> such a pain to delete the overlay references from database to restore the
>>> base form. Even backup doesn't works in that case.
>>>
>>> Regards,
>>> Harsh
>>>
>>>
>>> On Mon 27 Apr, 2015 8:

SOLVED: Spoon Troubleshooting

[Pierson, Shawn]

Good afternoon,

With some help from some off-list emails, a solution was discovered.  Even 
though we were using a custom Connection in our CMDBOutput steps, apparently 
you still have to use the PDIREPO_server_port connections in some way.  After 
opening the one for the same server as my custom one, I found the former 
consultant’s login name hardcoded there, and was able to change it back to 
Remedy Application Service, and everything started working again.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer


Private and confidential as detailed here: 
http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot access the 
link, please e-mail sender.

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Re: How to - Remove all Overlays from a Form

[Andrew Hicox]

Yes indeed!

Holy moley, having to click delete on a core form on production server
during a maintenance window, with absolutely zero indication in the GUI
that you are not, in fact, deleting and/or fouling the form ... especially
if the GUI behaves as if that is exactly what you have just done ... right
down to pausing and going unresponsove for a very long time ... while
simultaneously knowing that your ability to continue supporting your family
may well be on the line ... and especially if you have lived through
legitimately making that mistake in the past (I have, it wasn't pleasent)
... look ...

It borders on psychological abuse, and I'm really not joking about that.

Poorly designed industrial tools injure their users all the time. since the
injuries are physical, they are hard to ignore, hence there are regulatory
agencies like OSHA, etc.

There is no such thing to protect IT workers, but I am of the opinion that
the litany of little terrors that exist in our world like this, do take a
toll after the decades we spend enduring them.

Bottom line: be considerate to your users. Everything matters, especially
if your users are point-blank telling you it matters.

-Andy
 On Apr 27, 2015 12:57 PM, "Jason Miller"  wrote:

> **
> Thanks Lisa!
>
> I understand the logic the BMC dev team is using however now that people
> have some real-world experience working overlays there are enough people
> pointing out their discomfort in the verbiage "delete" meaning delete
> overlay and delete base. As Lisa pointed out there are times where we work
> in base mode and if for whatever reason we forget we are in base (I am sure
> I am not the only person that gets distracted mid-development and have to
> remember where I left off) and delete something, then we may have just
> ruined our whole day, week or even maybe our employment situation (if we
> were in production).
>
> If the logic is that a customer should never be in base mode then why can
> we switch to base mode? Because there are valid use cases for being in base
> mode. Therefore there is a valid use case for having different verbiage.
>
> I was at BMC's office last month and talking with some of the ITSM
> developers they pointed out they have to opposite problem we have with
> overlays. Their normal day is to work in base mode. If they start to
> develop a feature, patch, enhancement and don't realize they are in best
> practice they have to go back into base and rebuild their changes in base
> (ok, ultimately I wouldn't be surprised if they have some kind of merge
> tool). If the delete verbiage was different between base and best practice
> it would be one more visual indicator of "oh crap, I am in the wrong mode."
>
> Jason
>
> On Mon, Apr 27, 2015 at 9:44 AM, Kemes, Lisa A DLA CTR INFORMATION
> OPERATIONS  wrote:
>
>> Created new idea if you would like to vote for it:
>>
>> https://communities.bmc.com/ideas/10022
>>
>> Thanks everyone!
>>
>> Lisa
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] On Behalf Of Harsh
>> Sent: Monday, April 27, 2015 10:46 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: How to - Remove all Overlays from a Form
>>
>> **
>>
>> Yes William,
>>
>> Sometime it really do paranormal activity like forms overlay from backend
>> doesn't get deleted and makes the form corrupted then really it's such a
>> pain to delete the overlay references from database to restore the base
>> form. Even backup doesn't works in that case.
>>
>> Regards,
>> Harsh
>>
>>
>> On Mon 27 Apr, 2015 8:06 pm William Rentfrow 
>> wrote:
>>
>>
>> That's a good nomination for a product upgrade.  In BP mode the
>> delete really should be "Delete all overlays".
>>
>> You should put that in the communities - I'd upvote it.  Even
>> though I know it's only going to delete the overlays I REALLY dislike
>> clicking the delete.  I normally make a backup first just due to
>> paranoia/experience (pick one :)
>>
>> William Rentfrow
>> wrentf...@stratacominc.com
>> Office: 715-204-3061 or 701-232-5697x25
>> Cell: 715-498-5056
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION
>> OPERATIONS
>> Sent: Monday, April 27, 2015 9:23 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: How to - Remove all Overlays from a Form
>>
>> Then when in Best Practice, can the Delete be called Delete
>> Overlay?  That seems so easy to do and assures us that we would be deleting
>> the overlay and not the form.  Sometimes I'm in Base and mean to be in Best
>> Practice (doing research or something).
>>
>> Lisa
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
>> Sent: Monday, April 27, 2015

Re: How to - Remove all Overlays from a Form

[Jason Miller]

Thanks Lisa!

I understand the logic the BMC dev team is using however now that people
have some real-world experience working overlays there are enough people
pointing out their discomfort in the verbiage "delete" meaning delete
overlay and delete base. As Lisa pointed out there are times where we work
in base mode and if for whatever reason we forget we are in base (I am sure
I am not the only person that gets distracted mid-development and have to
remember where I left off) and delete something, then we may have just
ruined our whole day, week or even maybe our employment situation (if we
were in production).

If the logic is that a customer should never be in base mode then why can
we switch to base mode? Because there are valid use cases for being in base
mode. Therefore there is a valid use case for having different verbiage.

I was at BMC's office last month and talking with some of the ITSM
developers they pointed out they have to opposite problem we have with
overlays. Their normal day is to work in base mode. If they start to
develop a feature, patch, enhancement and don't realize they are in best
practice they have to go back into base and rebuild their changes in base
(ok, ultimately I wouldn't be surprised if they have some kind of merge
tool). If the delete verbiage was different between base and best practice
it would be one more visual indicator of "oh crap, I am in the wrong mode."

Jason

On Mon, Apr 27, 2015 at 9:44 AM, Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS  wrote:

> Created new idea if you would like to vote for it:
>
> https://communities.bmc.com/ideas/10022
>
> Thanks everyone!
>
> Lisa
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Harsh
> Sent: Monday, April 27, 2015 10:46 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: How to - Remove all Overlays from a Form
>
> **
>
> Yes William,
>
> Sometime it really do paranormal activity like forms overlay from backend
> doesn't get deleted and makes the form corrupted then really it's such a
> pain to delete the overlay references from database to restore the base
> form. Even backup doesn't works in that case.
>
> Regards,
> Harsh
>
>
> On Mon 27 Apr, 2015 8:06 pm William Rentfrow 
> wrote:
>
>
> That's a good nomination for a product upgrade.  In BP mode the
> delete really should be "Delete all overlays".
>
> You should put that in the communities - I'd upvote it.  Even
> though I know it's only going to delete the overlays I REALLY dislike
> clicking the delete.  I normally make a backup first just due to
> paranoia/experience (pick one :)
>
> William Rentfrow
> wrentf...@stratacominc.com
> Office: 715-204-3061 or 701-232-5697x25
> Cell: 715-498-5056
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION
> OPERATIONS
> Sent: Monday, April 27, 2015 9:23 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: How to - Remove all Overlays from a Form
>
> Then when in Best Practice, can the Delete be called Delete
> Overlay?  That seems so easy to do and assures us that we would be deleting
> the overlay and not the form.  Sometimes I'm in Base and mean to be in Best
> Practice (doing research or something).
>
> Lisa
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
> Sent: Monday, April 27, 2015 6:22 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: How to - Remove all Overlays from a Form
>
> **
>
> Update: I did talk to product development team in this regards,
> developers mentioned that , whatever we do within Best Practice
> Customization Mode is all overlay, so whatever the options you see,
> add/delete/create etc . they are only applicable to the overlay objects..
> if the object/s  is/are non-overlay then you won’t see delete option unless
> you are in Base mode. This being the reason there is no need to label the
> options explicitly for overlay as a person who is dealing with developer
> studio know what he/she is doing and what is the significance of each mode.
>
>
>
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Jason Miller
> Sent: 23 April 2015 20:30
> To: arslist@ARSLIST.ORG
> Subject: Re: How to - Remove all Overlays from a Form
>
>
>
> **
>
> That would be great!
>
>
>
> I am glad to see I am not alone in thinking there should be
> difference verbiage. I mentioned it in either the 7.6.03 (before it was
> pulled from that version) or 7.6.04 beta; before this features was GA but
> it went forward as is.
>
>
>
> On Thu, Apr 23, 2015 at 6:37 AM, Kemes, Lisa A DLA CTR INFORMATION
> O

Re: Remedy Upgrade

[James Smith]

You have shared the information which I was not aware. Thanks a billion for it 
but still have couple of questions.

If AR Server service is down then how will the installer verifies the Remedy 
user credentials used during installation? Installation may fail here.
Do I have to stop the service from Services.msc console or kill any process?
I could not find the information of installing ARS on secondary server, can you 
share any documents or URL ?

Thank you for inputs.

James

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Re: How to - Remove all Overlays from a Form

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Created new idea if you would like to vote for it:

https://communities.bmc.com/ideas/10022

Thanks everyone!

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Harsh
Sent: Monday, April 27, 2015 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

** 

Yes William,

Sometime it really do paranormal activity like forms overlay from backend 
doesn't get deleted and makes the form corrupted then really it's such a pain 
to delete the overlay references from database to restore the base form. Even 
backup doesn't works in that case.

Regards,
Harsh


On Mon 27 Apr, 2015 8:06 pm William Rentfrow  wrote:


That's a good nomination for a product upgrade.  In BP mode the delete 
really should be "Delete all overlays".

You should put that in the communities - I'd upvote it.  Even though I 
know it's only going to delete the overlays I REALLY dislike clicking the 
delete.  I normally make a backup first just due to paranoia/experience (pick 
one :)

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: Monday, April 27, 2015 9:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

Then when in Best Practice, can the Delete be called Delete Overlay?  
That seems so easy to do and assures us that we would be deleting the overlay 
and not the form.  Sometimes I'm in Base and mean to be in Best Practice (doing 
research or something).

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
Sent: Monday, April 27, 2015 6:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

**

Update: I did talk to product development team in this regards, 
developers mentioned that , whatever we do within Best Practice Customization 
Mode is all overlay, so whatever the options you see, add/delete/create etc . 
they are only applicable to the overlay objects.. if the object/s  is/are 
non-overlay then you won’t see delete option unless you are in Base mode. This 
being the reason there is no need to label the options explicitly for overlay 
as a person who is dealing with developer studio know what he/she is doing and 
what is the significance of each mode.



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: 23 April 2015 20:30
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form



**

That would be great!



I am glad to see I am not alone in thinking there should be difference 
verbiage. I mentioned it in either the 7.6.03 (before it was pulled from that 
version) or 7.6.04 beta; before this features was GA but it went forward as is.



On Thu, Apr 23, 2015 at 6:37 AM, Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS  wrote:

Wow thanks Kiran!  That would be great!


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
Sent: Thursday, April 23, 2015 4:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

I am providing this feedback to our development team to see if 
this enhancement can be incorporated in developer studio.
I will update you all.

Regards
Kiran
BMC Software
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: 22 April 2015 22:05
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

It looks like "Delete" with no "overlay" label.

It's really scary when I delete an overlay using this, because 
I'm always scared that I'm going to be deleting the form.  But if it's 
overlaid, then you will only be deleting the overlay of the form.

Lisa

-Original Message-
From: Action Request System discussi

Re: View Forms and Attachments

[Timothy Powell]

Thanks Doug. I did open a support ticket.

 

As a follow-up.

 

I added the extra step of doing a set fields FROM the view form TO the staging 
form where View Form Request ID (VFRI) = the stored value of the VFRI on the 
staging form and setting the attachment. That works. Sort of.

I have an attachment on the staging form now, but ARS doesn’t know what it is 
(in terms of a file type), isn’t showing the right file name or file size and 
can’t open it (again because it doesn’t know what the file is and thus doesn’t 
know what to use to open it). 

I thought the API would “get” all the file attributes.

 

SQL view of attachment data for this record (staging form):

 

Attachment details table

Shown as Column/Value:

 

C1

003 

 

C103962

142832058031219_File1BinaryData

 

CO103962   

2

 

CC103962

2

 

Attachment data table:

 

entryId 

003 

 

C103962

0x1F8C020002000BD103006087D843

 

Tim

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug
Sent: Friday, April 24, 2015 4:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: View Forms and Attachments

 

** 

Timothy,

 

I will start with the statement that a crash is NEVER EVER an INTENDED 
consequence.  So, by definition, it is an un-intended consequence.

 

Attachment fields have a very specific storage format in the AR System.  My 
guess is that when we map a view field including attachments, there was work 
done to allow for that, but there was not testing done to see what if you now 
try to use that attachment on a view as a source or target of workflow 
assignment.  I am not saying that this should not have been tested, but I 
suspect it was not and you have found a bug in this operation as LJ has 
indicated.

 

I would open a support case with the specific operation you are attempting.

 

There should be no reason for the logic not to work.  And, it is never 
acceptable for the server to crash.

 

Doug Mueller

 

From: Action Request System discussion list(ARSList) [ 
 mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy 
Powell
Sent: Friday, April 24, 2015 11:54 AM
To:   arslist@ARSLIST.ORG
Subject: Re: View Forms and Attachments

 

** 

LJ, 

Thanks for the quick reply.

Ok, so you’re saying that I am doing this correctly and the crash is an 
un-intended consequence?

 

TP

 

From: Action Request System discussion list(ARSList) [ 
 mailto:arslist@ARSLIST.ORG] On Behalf Of LJ 
LongWing
Sent: Friday, April 24, 2015 2:16 PM
To:   arslist@ARSLIST.ORG
Subject: Re: View Forms and Attachments

 

** 

Tim,

I regret to inform you that you have found a bug in BMC's server.  You should 
not be able to do anything to crash a server, period.  I see that you are 
already running the latest SP of your version, so I can't recommend doing 
anything other than contacting BMC and hope for a hotfix that addresses your 
issue.  :)

 

On Fri, Apr 24, 2015 at 12:00 PM, Timothy Powell 
mailto:timothy.pow...@pbs-consulting.com> > 
wrote:

** 

ARS 7.6.04 SP5

Microsoft SQL Server 2008 R2 (SP1)

 

Concept:

I have an external web form. People enter data into said form. That data 
includes attachments.

That data is posted to a database residing on the same database instance the 
ARSystem DB resides on.

Attachment data is posted to a SQL Image column.

 

I have created a view form to see the posted data. Per page 190 of the 7.6.04 
Integrations Guide:

# Beginning with release 7.6.02, view forms support additional data types. This 
includes blobs (DB2, Oracle, and Informix) and images (Microsoft SQL Server and 
Sybase), which map to an attachment field

 

When I add the external columns to my view form, the ARSystem does indeed 
automatically create an attachment field inside of an attachment pool for the 
SQL Image column.

 

I can see all data stored on the external DB including the image data (although 
the properties are not displayed properly).

 



Next step:

Now I want to move that external posted data from the view form and into a 
native ARS staging form where I can massage the data and move it to its final 
destination within the ARSystem application.

 

I created a filter to push the data from the external DB to my ARS staging 
form. 

When I map the fields, if I leave the attachment field out of the Push Fields 
mapping, everything works great.

When I map the fields and I INCLUDE pushing the image data to an attachment 
field on the ARS staging form, the system throws a Signal and dies; error below:

 

Fri Apr 24 11:57:01 2015  390620 : AR System server terminated — fatal error 
occurred in ARSERVER (ARNOTE 21)

Fri Apr 24 12:02:46 2015: AR System server terminated when a signal/exception 
was received by the server (ARNOTE  20)

 

   Thread Id: 2856

   Version: 7.6.04 SP5 2

Re: Anything to watch out for when changing from IPv4 to IPv6??

[Joe D'Souza]

While that looks  like the logical way to reach that conclusion, I was
wondering if that value of the NIC had some sort of a internal algorithm
that calculates it based on the output of what you receive on a ipconfig
/all for Physical Address. While this value is of the format
XX:XX:XX:XX:XX:XX for IPv4, it is of the format XX:XX:XX:XX:XX:XX:XX:XX on
IPv6 settings. So I suspect it might be a different value the way IPv6
interprets the identifier of the network card.

 

I may be way off with my conclusions and it may stay the same, but wanted to
be prepared and prepare my customer for that change so there are no
surprises later. Rather be prepared for that storm and have the storm not
happen than to not be prepared :-)

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Monday, April 27, 2015 12:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Anything to watch out for when changing from IPv4 to IPv6??

 

** 

I've yet to run a server with no v4, but I don't expect that to impact MAC,
that is associated with the nic, not the protocol in use :)

On Apr 27, 2015 9:44 AM, "Joe D'Souza"  wrote:

** 

I'm looking for your experiences out there when you have moved your existing
AR System platform from IPv4 to IPv6?

 

I was wondering if the Physical (MAC) Address changes? That would impact the
AR Server Licenses. Would the Physical Address change? Can it be spoofed
back to the old address like we could for IPv4 and still have things work?

 

Is there anything else to watch out for? Any of the existing supported apps
have a problem with IPv6 (I'm assuming no but thought I would ask for your
experiences anyway).

 

Have you'll faced any problem with any of the supported web servers after
switching to IPv6?

 

Have you'll faced any issues with the Mid-Tier application?

 

Have you'll faced any problem with supported DB clients and their
connectivity to the database?

 

Have you'll had to reconfigure anything at all on your Firewall or your Load
Balancers (specifically F5)?

 

The above are just examples of questions I'm looking for answers to. If
you'll have any gotchas outside of these questions, please share as it might
help me with planning out an upgrade I am tasked with.

 

Cheers

 

Joe

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: Anything to watch out for when changing from IPv4 to IPv6??

[LJ LongWing]

I've yet to run a server with no v4, but I don't expect that to impact MAC,
that is associated with the nic, not the protocol in use :)
On Apr 27, 2015 9:44 AM, "Joe D'Souza"  wrote:

> **
>
> I’m looking for your experiences out there when you have moved your
> existing AR System platform from IPv4 to IPv6?
>
>
>
> I was wondering if the Physical (MAC) Address changes? That would impact
> the AR Server Licenses. Would the Physical Address change? Can it be
> spoofed back to the old address like we could for IPv4 and still have
> things work?
>
>
>
> Is there anything else to watch out for? Any of the existing supported
> apps have a problem with IPv6 (I’m assuming no but thought I would ask for
> your experiences anyway).
>
>
>
> Have you’ll faced any problem with any of the supported web servers after
> switching to IPv6?
>
>
>
> Have you’ll faced any issues with the Mid-Tier application?
>
>
>
> Have you’ll faced any problem with supported DB clients and their
> connectivity to the database?
>
>
>
> Have you’ll had to reconfigure anything at all on your Firewall or your
> Load Balancers (specifically F5)?
>
>
>
> The above are just examples of questions I’m looking for answers to. If
> you’ll have any gotchas outside of these questions, please share as it
> might help me with planning out an upgrade I am tasked with.
>
>
>
> Cheers
>
>
>
> Joe
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Spoon Troubleshooting

[Pierson, Shawn]

Upon further testing I haven’t actually resolved this.  Somehow the account of 
the consultant that left is tied to it because the jobs only run when he has a 
User record.  I guess I’ll just open a ticket with BMC support to see if I can 
get it resolved that way because I can’t find any reference to that account 
anywhere in the jobs themselves or the database connections.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mitcham, Ross
Sent: Monday, April 27, 2015 10:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Spoon Troubleshooting

**
What is the transformation you are running, is this AI transformation via 
ITSM/UDM?  Or directly from Atrium Integrator?





Ross Mitcham

Lead Product Developer

Direct



+1 905.707.3534


50 Minthorn Bvld.
Suite 200
Markham, ON L3T 7X8
Canada

[BMC Communities]

[Twitter]

[Facebook]

[YouTube]

[LinkedIn]

[Communities]



[BMC Software|Bring IT to Life]





From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Monday, April 27, 2015 10:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Spoon Troubleshooting

**
Thanks.  Changing that seems to make no difference on my production box, but I 
was able to get a different error when the value was invalid on my test box, 
which makes me think that this is trying to pass an invalid AR User account 
somewhere.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Monday, April 27, 2015 9:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Spoon Troubleshooting

**
Shawn,
If I'm not mistaken, the AI utilizes the password stored in UDM:RAppPassword 
for running jobs...this should be the "Application Service Password" if I'm not 
mistakenset this properly and verify if it starts working.

On Mon, Apr 27, 2015 at 7:58 AM, Pierson, Shawn 
mailto:shawn.pier...@energytransfer.com>> 
wrote:
**
Good morning,

I’m not the most knowledgeable when it comes to Atrium Integrator, and I’m not 
really able to find much specific information about it in BMC’s documentation.  
Basically, I have a job that fails with errors such as the following:

2015/04/27 08:39:11 - ARDatabase - ERROR (version 4.1.0, build 1 from 
2012-11-06 13.20.53) : Authentication failed
2015/04/27 08:39:11 - ARDatabase - ERROR (version 4.1.0, build 1 from 
2012-11-06 13.20.53) : ERROR (623): Authentication failed;

This makes me think it’s unable to connect to Remedy, and in my job I have a 
CMDBOutput step that I connect to the server.  When I go into that step and 
look at the Database Connection, it appears to have the right servername and 
port, and the User Name is “Remedy Application Service”.  I have no idea if the 
password for that is correct in UDM:RAppPassword but nobody has changed it in 
the past week so I assume it’s correct.  Also, if I click on the “Test” button 
on the Database Connection screen it works, but it seems to work even if I 
change the User Name to random text.  I don’t think that either Test or Explore 
work correctly because they seem to always work.

Also, if I try manually running the job on the Execute a transformation screen 
I hardcode the AR_PASS, AR_SERVER, AR_TCP_PORT, and AR_USER to values that I 
know work and still see the error.  Do you all have any ideas of where else I 
could troubleshoot these problems?  The log files are not very helpful, 
especially since it can’t write to the UDM:TransformationLog file since the job 
can’t connect to the server.

One other thing is that it ran successfully last Monday.  Since then, we’ve 
disabled the account of the consultant that set up the AI jobs for us.  I can’t 
find his credentials hardcoded anywhere though.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

Private and confidential as detailed here: 
http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot access the 
link, please e-mail sender.

_

Anything to watch out for when changing from IPv4 to IPv6??

[Joe D'Souza]

I'm looking for your experiences out there when you have moved your existing
AR System platform from IPv4 to IPv6?

 

I was wondering if the Physical (MAC) Address changes? That would impact the
AR Server Licenses. Would the Physical Address change? Can it be spoofed
back to the old address like we could for IPv4 and still have things work?

 

Is there anything else to watch out for? Any of the existing supported apps
have a problem with IPv6 (I'm assuming no but thought I would ask for your
experiences anyway).

 

Have you'll faced any problem with any of the supported web servers after
switching to IPv6?

 

Have you'll faced any issues with the Mid-Tier application?

 

Have you'll faced any problem with supported DB clients and their
connectivity to the database?

 

Have you'll had to reconfigure anything at all on your Firewall or your Load
Balancers (specifically F5)?

 

The above are just examples of questions I'm looking for answers to. If
you'll have any gotchas outside of these questions, please share as it might
help me with planning out an upgrade I am tasked with.

 

Cheers

 

Joe


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Spoon Troubleshooting

[Pierson, Shawn]

Directly from Atrium Integrator.  It’s a job to import spreadsheets into the 
CMDB.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mitcham, Ross
Sent: Monday, April 27, 2015 10:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Spoon Troubleshooting

**
What is the transformation you are running, is this AI transformation via 
ITSM/UDM?  Or directly from Atrium Integrator?





Ross Mitcham

Lead Product Developer

Direct



+1 905.707.3534


50 Minthorn Bvld.
Suite 200
Markham, ON L3T 7X8
Canada

[BMC Communities]

[Twitter]

[Facebook]

[YouTube]

[LinkedIn]

[Communities]



[BMC Software|Bring IT to Life]





From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Monday, April 27, 2015 10:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Spoon Troubleshooting

**
Thanks.  Changing that seems to make no difference on my production box, but I 
was able to get a different error when the value was invalid on my test box, 
which makes me think that this is trying to pass an invalid AR User account 
somewhere.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Monday, April 27, 2015 9:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Spoon Troubleshooting

**
Shawn,
If I'm not mistaken, the AI utilizes the password stored in UDM:RAppPassword 
for running jobs...this should be the "Application Service Password" if I'm not 
mistakenset this properly and verify if it starts working.

On Mon, Apr 27, 2015 at 7:58 AM, Pierson, Shawn 
mailto:shawn.pier...@energytransfer.com>> 
wrote:
**
Good morning,

I’m not the most knowledgeable when it comes to Atrium Integrator, and I’m not 
really able to find much specific information about it in BMC’s documentation.  
Basically, I have a job that fails with errors such as the following:

2015/04/27 08:39:11 - ARDatabase - ERROR (version 4.1.0, build 1 from 
2012-11-06 13.20.53) : Authentication failed
2015/04/27 08:39:11 - ARDatabase - ERROR (version 4.1.0, build 1 from 
2012-11-06 13.20.53) : ERROR (623): Authentication failed;

This makes me think it’s unable to connect to Remedy, and in my job I have a 
CMDBOutput step that I connect to the server.  When I go into that step and 
look at the Database Connection, it appears to have the right servername and 
port, and the User Name is “Remedy Application Service”.  I have no idea if the 
password for that is correct in UDM:RAppPassword but nobody has changed it in 
the past week so I assume it’s correct.  Also, if I click on the “Test” button 
on the Database Connection screen it works, but it seems to work even if I 
change the User Name to random text.  I don’t think that either Test or Explore 
work correctly because they seem to always work.

Also, if I try manually running the job on the Execute a transformation screen 
I hardcode the AR_PASS, AR_SERVER, AR_TCP_PORT, and AR_USER to values that I 
know work and still see the error.  Do you all have any ideas of where else I 
could troubleshoot these problems?  The log files are not very helpful, 
especially since it can’t write to the UDM:TransformationLog file since the job 
can’t connect to the server.

One other thing is that it ran successfully last Monday.  Since then, we’ve 
disabled the account of the consultant that set up the AI jobs for us.  I can’t 
find his credentials hardcoded anywhere though.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.
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Re: Spoon Troubleshooting

[Mitcham, Ross]

What is the transformation you are running, is this AI transformation via 
ITSM/UDM?  Or directly from Atrium Integrator?





Ross Mitcham

Lead Product Developer

Direct



+1 905.707.3534


50 Minthorn Bvld.
Suite 200
Markham, ON L3T 7X8
Canada

[BMC Communities]

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[BMC Software|Bring IT to Life]





From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Monday, April 27, 2015 10:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Spoon Troubleshooting

**
Thanks.  Changing that seems to make no difference on my production box, but I 
was able to get a different error when the value was invalid on my test box, 
which makes me think that this is trying to pass an invalid AR User account 
somewhere.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Monday, April 27, 2015 9:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Spoon Troubleshooting

**
Shawn,
If I'm not mistaken, the AI utilizes the password stored in UDM:RAppPassword 
for running jobs...this should be the "Application Service Password" if I'm not 
mistakenset this properly and verify if it starts working.

On Mon, Apr 27, 2015 at 7:58 AM, Pierson, Shawn 
mailto:shawn.pier...@energytransfer.com>> 
wrote:
**
Good morning,

I’m not the most knowledgeable when it comes to Atrium Integrator, and I’m not 
really able to find much specific information about it in BMC’s documentation.  
Basically, I have a job that fails with errors such as the following:

2015/04/27 08:39:11 - ARDatabase - ERROR (version 4.1.0, build 1 from 
2012-11-06 13.20.53) : Authentication failed
2015/04/27 08:39:11 - ARDatabase - ERROR (version 4.1.0, build 1 from 
2012-11-06 13.20.53) : ERROR (623): Authentication failed;

This makes me think it’s unable to connect to Remedy, and in my job I have a 
CMDBOutput step that I connect to the server.  When I go into that step and 
look at the Database Connection, it appears to have the right servername and 
port, and the User Name is “Remedy Application Service”.  I have no idea if the 
password for that is correct in UDM:RAppPassword but nobody has changed it in 
the past week so I assume it’s correct.  Also, if I click on the “Test” button 
on the Database Connection screen it works, but it seems to work even if I 
change the User Name to random text.  I don’t think that either Test or Explore 
work correctly because they seem to always work.

Also, if I try manually running the job on the Execute a transformation screen 
I hardcode the AR_PASS, AR_SERVER, AR_TCP_PORT, and AR_USER to values that I 
know work and still see the error.  Do you all have any ideas of where else I 
could troubleshoot these problems?  The log files are not very helpful, 
especially since it can’t write to the UDM:TransformationLog file since the job 
can’t connect to the server.

One other thing is that it ran successfully last Monday.  Since then, we’ve 
disabled the account of the consultant that set up the AI jobs for us.  I can’t 
find his credentials hardcoded anywhere though.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.
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Re: Netcool - Remedy integration

[Grooms, Frederick W]

The original Netcool gateway uses the Alert/Notifier to receive data back from 
the AR System.

Do you have a specific port set up in the ARS Administration Console for Alert 
Outbound Port?

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of MalviyaSaurabh
Sent: Monday, April 27, 2015 7:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Netcool - Remedy integration

** Hi All, We have Netcool/OMNIbus SMP Gateway Server - Version 7, which we are 
trying to configure it to connect to our Remedy server 8.1.02 201408260235 on 
Linux 2.6.32-431.29.2.el6.x86_64 and Oracle DB. The gateway config contains 
below : TCP_FLAG = TRUE, AR_TCP_PORT = 7601, ARS_PORT =7601 After starting the 
gateway I could see the log containing Apr 21 11:45:19 2015:[DEBUG]: Using port 
7601 to connect to ARS server. Apr 21 11:45:19 2015:[DEBUG]: Setting NTTCPPORT 
to port 0. Apr 21 11:45:19 2015:[DEBUG]: Setting NTTCPCLIENTPORT to port 0. Apr 
21 11:47:14 2015:[ERROR]: Failed to register for notifications with the 
notification server on remedyserver.abc.xyx.com. Apr 21 11:47:14 2015:[ERROR]: 
NT ERROR 90: Cannot open catalog; Message number = 90 Apr 21 11:47:14 
2015:[DEBUG]: Reconnection attempt number 1. Any help on this please. Regards, 
Saurabh



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Re: How to - Remove all Overlays from a Form

[Harsh]

Yes William,

Sometime it really do paranormal activity like forms overlay from backend
doesn't get deleted and makes the form corrupted then really it's such a
pain to delete the overlay references from database to restore the base
form. Even backup doesn't works in that case.

Regards,
Harsh

On Mon 27 Apr, 2015 8:06 pm William Rentfrow 
wrote:

> That's a good nomination for a product upgrade.  In BP mode the delete
> really should be "Delete all overlays".
>
> You should put that in the communities - I'd upvote it.  Even though I
> know it's only going to delete the overlays I REALLY dislike clicking the
> delete.  I normally make a backup first just due to paranoia/experience
> (pick one :)
>
> William Rentfrow
> wrentf...@stratacominc.com
> Office: 715-204-3061 or 701-232-5697x25
> Cell: 715-498-5056
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION
> OPERATIONS
> Sent: Monday, April 27, 2015 9:23 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: How to - Remove all Overlays from a Form
>
> Then when in Best Practice, can the Delete be called Delete Overlay?  That
> seems so easy to do and assures us that we would be deleting the overlay
> and not the form.  Sometimes I'm in Base and mean to be in Best Practice
> (doing research or something).
>
> Lisa
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
> Sent: Monday, April 27, 2015 6:22 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: How to - Remove all Overlays from a Form
>
> **
>
> Update: I did talk to product development team in this regards, developers
> mentioned that , whatever we do within Best Practice Customization Mode is
> all overlay, so whatever the options you see, add/delete/create etc . they
> are only applicable to the overlay objects.. if the object/s  is/are
> non-overlay then you won’t see delete option unless you are in Base mode.
> This being the reason there is no need to label the options explicitly for
> overlay as a person who is dealing with developer studio know what he/she
> is doing and what is the significance of each mode.
>
>
>
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Jason Miller
> Sent: 23 April 2015 20:30
> To: arslist@ARSLIST.ORG
> Subject: Re: How to - Remove all Overlays from a Form
>
>
>
> **
>
> That would be great!
>
>
>
> I am glad to see I am not alone in thinking there should be difference
> verbiage. I mentioned it in either the 7.6.03 (before it was pulled from
> that version) or 7.6.04 beta; before this features was GA but it went
> forward as is.
>
>
>
> On Thu, Apr 23, 2015 at 6:37 AM, Kemes, Lisa A DLA CTR INFORMATION
> OPERATIONS  wrote:
>
> Wow thanks Kiran!  That would be great!
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
> Sent: Thursday, April 23, 2015 4:34 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: How to - Remove all Overlays from a Form
>
> I am providing this feedback to our development team to see if
> this enhancement can be incorporated in developer studio.
> I will update you all.
>
> Regards
> Kiran
> BMC Software
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION
> OPERATIONS
> Sent: 22 April 2015 22:05
> To: arslist@ARSLIST.ORG
> Subject: Re: How to - Remove all Overlays from a Form
>
> It looks like "Delete" with no "overlay" label.
>
> It's really scary when I delete an overlay using this, because I'm
> always scared that I'm going to be deleting the form.  But if it's
> overlaid, then you will only be deleting the overlay of the form.
>
> Lisa
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of San Diego
> Sent: Wednesday, April 22, 2015 11:41 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: How to - Remove all Overlays from a Form
>
> **
>
> Sorry, while creating overlay is in the form menu, delete form
> overlay is NOT, else I would not have posted.  Thanks, though.
>
> On Apr 22, 2015 10:38 AM, "Hullule, Kiran" 
> wrote:
>
>
>  create and delete view overlay option can be found under
> Form menu -- deleting the view will only delete the overlay of the view.
>
> hth
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Tim Genworth
> Sent: 22 April 2015 20:25
>  

Re: Spoon Troubleshooting

[Pierson, Shawn]

Thanks.  I’m going to give this a try.  I was just able to get it working using 
an account from the User form that has the right permissions, so I now know 
that I can at least connect.  I’ll try fixing it and running it again to see if 
it still works.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Virgilio Felonia
Sent: Monday, April 27, 2015 9:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Spoon Troubleshooting

**
I have this kind of error before and what I did is open the ar.cfg file and 
copy the long string password on line "Remedy-App-Service-Password: 
and open UDM:RAppPassword and paste it on RApp Password field and make sure you 
have the correct Server Name.

Virg

On Mon, Apr 27, 2015 at 8:16 AM, Pierson, Shawn 
mailto:shawn.pier...@energytransfer.com>> 
wrote:
**
Thanks.  Changing that seems to make no difference on my production box, but I 
was able to get a different error when the value was invalid on my test box, 
which makes me think that this is trying to pass an invalid AR User account 
somewhere.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ 
LongWing
Sent: Monday, April 27, 2015 9:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Spoon Troubleshooting

**
Shawn,
If I'm not mistaken, the AI utilizes the password stored in UDM:RAppPassword 
for running jobs...this should be the "Application Service Password" if I'm not 
mistakenset this properly and verify if it starts working.

On Mon, Apr 27, 2015 at 7:58 AM, Pierson, Shawn 
mailto:shawn.pier...@energytransfer.com>> 
wrote:
**
Good morning,

I’m not the most knowledgeable when it comes to Atrium Integrator, and I’m not 
really able to find much specific information about it in BMC’s documentation.  
Basically, I have a job that fails with errors such as the following:

2015/04/27 08:39:11 - ARDatabase - ERROR (version 4.1.0, build 1 from 
2012-11-06 13.20.53) : Authentication failed
2015/04/27 08:39:11 - ARDatabase - ERROR (version 4.1.0, build 1 from 
2012-11-06 13.20.53) : ERROR (623): Authentication failed;

This makes me think it’s unable to connect to Remedy, and in my job I have a 
CMDBOutput step that I connect to the server.  When I go into that step and 
look at the Database Connection, it appears to have the right servername and 
port, and the User Name is “Remedy Application Service”.  I have no idea if the 
password for that is correct in UDM:RAppPassword but nobody has changed it in 
the past week so I assume it’s correct.  Also, if I click on the “Test” button 
on the Database Connection screen it works, but it seems to work even if I 
change the User Name to random text.  I don’t think that either Test or Explore 
work correctly because they seem to always work.

Also, if I try manually running the job on the Execute a transformation screen 
I hardcode the AR_PASS, AR_SERVER, AR_TCP_PORT, and AR_USER to values that I 
know work and still see the error.  Do you all have any ideas of where else I 
could troubleshoot these problems?  The log files are not very helpful, 
especially since it can’t write to the UDM:TransformationLog file since the job 
can’t connect to the server.

One other thing is that it ran successfully last Monday.  Since then, we’ve 
disabled the account of the consultant that set up the AI jobs for us.  I can’t 
find his credentials hardcoded anywhere though.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.
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_ARSlist: "Where the Answers Are" and have been for 20 years_

Private and confidential as detailed here: 
http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot access the 
link, please e-mail sender.

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Re: Spoon Troubleshooting

[Virgilio Felonia]

I have this kind of error before and what I did is open the ar.cfg file and
copy the long string password on line "Remedy-App-Service-Password: 
and open UDM:RAppPassword and paste it on RApp Password field and make sure
you have the correct Server Name.

Virg

On Mon, Apr 27, 2015 at 8:16 AM, Pierson, Shawn <
shawn.pier...@energytransfer.com> wrote:

> **
>
> Thanks.  Changing that seems to make no difference on my production box,
> but I was able to get a different error when the value was invalid on my
> test box, which makes me think that this is trying to pass an invalid AR
> User account somewhere.
>
>
>
> Thanks,
>
>
>
> *Shawn Pierson *
>
> Remedy Developer | Energy Transfer
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
> *Sent:* Monday, April 27, 2015 9:07 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Spoon Troubleshooting
>
>
>
> **
>
> Shawn,
>
> If I'm not mistaken, the AI utilizes the password stored in
> UDM:RAppPassword for running jobs...this should be the "Application Service
> Password" if I'm not mistakenset this properly and verify if it starts
> working.
>
>
>
> On Mon, Apr 27, 2015 at 7:58 AM, Pierson, Shawn <
> shawn.pier...@energytransfer.com> wrote:
>
> **
>
> Good morning,
>
>
>
> I’m not the most knowledgeable when it comes to Atrium Integrator, and I’m
> not really able to find much specific information about it in BMC’s
> documentation.  Basically, I have a job that fails with errors such as the
> following:
>
>
>
> 2015/04/27 08:39:11 - ARDatabase - ERROR (version 4.1.0, build 1 from
> 2012-11-06 13.20.53) : Authentication failed
>
> 2015/04/27 08:39:11 - ARDatabase - ERROR (version 4.1.0, build 1 from
> 2012-11-06 13.20.53) : ERROR (623): Authentication failed;
>
>
>
> This makes me think it’s unable to connect to Remedy, and in my job I have
> a CMDBOutput step that I connect to the server.  When I go into that step
> and look at the Database Connection, it appears to have the right
> servername and port, and the User Name is “Remedy Application Service”.  I
> have no idea if the password for that is correct in UDM:RAppPassword but
> nobody has changed it in the past week so I assume it’s correct.  Also, if
> I click on the “Test” button on the Database Connection screen it works,
> but it seems to work even if I change the User Name to random text.  I
> don’t think that either Test or Explore work correctly because they seem to
> always work.
>
>
>
> Also, if I try manually running the job on the Execute a transformation
> screen I hardcode the AR_PASS, AR_SERVER, AR_TCP_PORT, and AR_USER to
> values that I know work and still see the error.  Do you all have any ideas
> of where else I could troubleshoot these problems?  The log files are not
> very helpful, especially since it can’t write to the UDM:TransformationLog
> file since the job can’t connect to the server.
>
>
>
> One other thing is that it ran successfully last Monday.  Since then,
> we’ve disabled the account of the consultant that set up the AI jobs for
> us.  I can’t find his credentials hardcoded anywhere though.
>
>
>
> Thanks,
>
>
>
> *Shawn Pierson *
>
> Remedy Developer | Energy Transfer
>
>
>
> Private and confidential as detailed here
> . If you cannot
> access hyperlink, please e-mail sender.
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>  Private and confidential as detailed here
> . If you cannot
> access hyperlink, please e-mail sender.
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: How to - Remove all Overlays from a Form

[William Rentfrow]

That's a good nomination for a product upgrade.  In BP mode the delete really 
should be "Delete all overlays".

You should put that in the communities - I'd upvote it.  Even though I know 
it's only going to delete the overlays I REALLY dislike clicking the delete.  I 
normally make a backup first just due to paranoia/experience (pick one :)

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: Monday, April 27, 2015 9:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

Then when in Best Practice, can the Delete be called Delete Overlay?  That 
seems so easy to do and assures us that we would be deleting the overlay and 
not the form.  Sometimes I'm in Base and mean to be in Best Practice (doing 
research or something).

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
Sent: Monday, April 27, 2015 6:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

** 

Update: I did talk to product development team in this regards, developers 
mentioned that , whatever we do within Best Practice Customization Mode is all 
overlay, so whatever the options you see, add/delete/create etc . they are only 
applicable to the overlay objects.. if the object/s  is/are non-overlay then 
you won’t see delete option unless you are in Base mode. This being the reason 
there is no need to label the options explicitly for overlay as a person who is 
dealing with developer studio know what he/she is doing and what is the 
significance of each mode. 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: 23 April 2015 20:30
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

 

** 

That would be great!

 

I am glad to see I am not alone in thinking there should be difference 
verbiage. I mentioned it in either the 7.6.03 (before it was pulled from that 
version) or 7.6.04 beta; before this features was GA but it went forward as is.

 

On Thu, Apr 23, 2015 at 6:37 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS 
 wrote:

Wow thanks Kiran!  That would be great!


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
Sent: Thursday, April 23, 2015 4:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

I am providing this feedback to our development team to see if this 
enhancement can be incorporated in developer studio.
I will update you all.

Regards
Kiran
BMC Software
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: 22 April 2015 22:05
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

It looks like "Delete" with no "overlay" label.

It's really scary when I delete an overlay using this, because I'm 
always scared that I'm going to be deleting the form.  But if it's overlaid, 
then you will only be deleting the overlay of the form.

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of San Diego
Sent: Wednesday, April 22, 2015 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

**

Sorry, while creating overlay is in the form menu, delete form overlay 
is NOT, else I would not have posted.  Thanks, though.

On Apr 22, 2015 10:38 AM, "Hullule, Kiran"  
wrote:


 create and delete view overlay option can be found under Form 
menu -- deleting the view will only delete the overlay of the view.

hth

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tim Genworth
Sent: 22 April 2015 20:25
To: arslist@ARSLIST.ORG
Subject: How to - Remove all Overlays from a Form

How do I remove all view and permission overlays from a form?  
I'm in Dev Studio and don't see a command or function for doing so.  I could 
manually remove permissions, but the view overlay appears to be permanent???

TIA

Re: Remedy Upgrade

[William Rentfrow]

I am not talking about moving binaries.  I am talking about how the installer 
works on secondary installs.

When you install the first server in a server group the arserverd process 
should be up and running.  The installer does the file system upgrade and the 
db changes.

On the second (and all others) server the arserverd process should be DOWN when 
you run the installer.  The installer then only lays down the binaries and does 
not try to make any other changes to the database.

There are of course instances in the various installs where it still does 
connect to the database via the ar server and check stuff.

And, on top of that - there's a whole bunch of configuration you need to do to 
the servers prior to the upgrade.  You have to take them out of the server 
group, give them back their "real" names", etc.  

The upgrade manual covers all of this in excruciating detail (bring coffee).

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056


-Original Message-
From: James Smith [mailto:bmcremedyarslis...@gmail.com] 
Sent: Saturday, April 25, 2015 11:37 PM
To: arslist@ARSLIST.ORG; William Rentfrow
Cc: James Smith
Subject: Re: Remedy Upgrade

Hello Willia ,

Moving binaries on servers is not an option for me since I am installing 8.1. I 
have read the docs page which says installation has to be done on all servers.

https://docs.bmc.com/docs/display/public/ars81/Upgrading+server+groups#Upgradingservergroups-Toperformanin-placeupgrade

James


-
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Re: Spoon Troubleshooting

[Rick Cook]

Fwiw, you'll find the most useful information on Spoon on the Pentaho Web
site, not BMC.  Just like Apache or Java.

Rick
On Apr 27, 2015 6:58 AM, "Pierson, Shawn" 
wrote:

> **
>
> Good morning,
>
>
>
> I’m not the most knowledgeable when it comes to Atrium Integrator, and I’m
> not really able to find much specific information about it in BMC’s
> documentation.  Basically, I have a job that fails with errors such as the
> following:
>
>
>
> 2015/04/27 08:39:11 - ARDatabase - ERROR (version 4.1.0, build 1 from
> 2012-11-06 13.20.53) : Authentication failed
>
> 2015/04/27 08:39:11 - ARDatabase - ERROR (version 4.1.0, build 1 from
> 2012-11-06 13.20.53) : ERROR (623): Authentication failed;
>
>
>
> This makes me think it’s unable to connect to Remedy, and in my job I have
> a CMDBOutput step that I connect to the server.  When I go into that step
> and look at the Database Connection, it appears to have the right
> servername and port, and the User Name is “Remedy Application Service”.  I
> have no idea if the password for that is correct in UDM:RAppPassword but
> nobody has changed it in the past week so I assume it’s correct.  Also, if
> I click on the “Test” button on the Database Connection screen it works,
> but it seems to work even if I change the User Name to random text.  I
> don’t think that either Test or Explore work correctly because they seem to
> always work.
>
>
>
> Also, if I try manually running the job on the Execute a transformation
> screen I hardcode the AR_PASS, AR_SERVER, AR_TCP_PORT, and AR_USER to
> values that I know work and still see the error.  Do you all have any ideas
> of where else I could troubleshoot these problems?  The log files are not
> very helpful, especially since it can’t write to the UDM:TransformationLog
> file since the job can’t connect to the server.
>
>
>
> One other thing is that it ran successfully last Monday.  Since then,
> we’ve disabled the account of the consultant that set up the AI jobs for
> us.  I can’t find his credentials hardcoded anywhere though.
>
>
>
> Thanks,
>
>
>
> *Shawn Pierson *
>
> Remedy Developer | Energy Transfer
>
>
>  Private and confidential as detailed here
> . If you cannot
> access hyperlink, please e-mail sender.
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: How to - Remove all Overlays from a Form

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Then when in Best Practice, can the Delete be called Delete Overlay?  That 
seems so easy to do and assures us that we would be deleting the overlay and 
not the form.  Sometimes I'm in Base and mean to be in Best Practice (doing 
research or something).

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
Sent: Monday, April 27, 2015 6:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

** 

Update: I did talk to product development team in this regards, developers 
mentioned that , whatever we do within Best Practice Customization Mode is all 
overlay, so whatever the options you see, add/delete/create etc . they are only 
applicable to the overlay objects.. if the object/s  is/are non-overlay then 
you won’t see delete option unless you are in Base mode. This being the reason 
there is no need to label the options explicitly for overlay as a person who is 
dealing with developer studio know what he/she is doing and what is the 
significance of each mode. 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: 23 April 2015 20:30
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

 

** 

That would be great!

 

I am glad to see I am not alone in thinking there should be difference 
verbiage. I mentioned it in either the 7.6.03 (before it was pulled from that 
version) or 7.6.04 beta; before this features was GA but it went forward as is.

 

On Thu, Apr 23, 2015 at 6:37 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS 
 wrote:

Wow thanks Kiran!  That would be great!


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
Sent: Thursday, April 23, 2015 4:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

I am providing this feedback to our development team to see if this 
enhancement can be incorporated in developer studio.
I will update you all.

Regards
Kiran
BMC Software
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: 22 April 2015 22:05
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

It looks like "Delete" with no "overlay" label.

It's really scary when I delete an overlay using this, because I'm 
always scared that I'm going to be deleting the form.  But if it's overlaid, 
then you will only be deleting the overlay of the form.

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of San Diego
Sent: Wednesday, April 22, 2015 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

**

Sorry, while creating overlay is in the form menu, delete form overlay 
is NOT, else I would not have posted.  Thanks, though.

On Apr 22, 2015 10:38 AM, "Hullule, Kiran"  
wrote:


 create and delete view overlay option can be found under Form 
menu -- deleting the view will only delete the overlay of the view.

hth

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tim Genworth
Sent: 22 April 2015 20:25
To: arslist@ARSLIST.ORG
Subject: How to - Remove all Overlays from a Form

How do I remove all view and permission overlays from a form?  
I'm in Dev Studio and don't see a command or function for doing so.  I could 
manually remove permissions, but the view overlay appears to be permanent???

TIA


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Re: Spoon Troubleshooting

[Pierson, Shawn]

Thanks.  Changing that seems to make no difference on my production box, but I 
was able to get a different error when the value was invalid on my test box, 
which makes me think that this is trying to pass an invalid AR User account 
somewhere.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Monday, April 27, 2015 9:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Spoon Troubleshooting

**
Shawn,
If I'm not mistaken, the AI utilizes the password stored in UDM:RAppPassword 
for running jobs...this should be the "Application Service Password" if I'm not 
mistakenset this properly and verify if it starts working.

On Mon, Apr 27, 2015 at 7:58 AM, Pierson, Shawn 
mailto:shawn.pier...@energytransfer.com>> 
wrote:
**
Good morning,

I’m not the most knowledgeable when it comes to Atrium Integrator, and I’m not 
really able to find much specific information about it in BMC’s documentation.  
Basically, I have a job that fails with errors such as the following:

2015/04/27 08:39:11 - ARDatabase - ERROR (version 4.1.0, build 1 from 
2012-11-06 13.20.53) : Authentication failed
2015/04/27 08:39:11 - ARDatabase - ERROR (version 4.1.0, build 1 from 
2012-11-06 13.20.53) : ERROR (623): Authentication failed;

This makes me think it’s unable to connect to Remedy, and in my job I have a 
CMDBOutput step that I connect to the server.  When I go into that step and 
look at the Database Connection, it appears to have the right servername and 
port, and the User Name is “Remedy Application Service”.  I have no idea if the 
password for that is correct in UDM:RAppPassword but nobody has changed it in 
the past week so I assume it’s correct.  Also, if I click on the “Test” button 
on the Database Connection screen it works, but it seems to work even if I 
change the User Name to random text.  I don’t think that either Test or Explore 
work correctly because they seem to always work.

Also, if I try manually running the job on the Execute a transformation screen 
I hardcode the AR_PASS, AR_SERVER, AR_TCP_PORT, and AR_USER to values that I 
know work and still see the error.  Do you all have any ideas of where else I 
could troubleshoot these problems?  The log files are not very helpful, 
especially since it can’t write to the UDM:TransformationLog file since the job 
can’t connect to the server.

One other thing is that it ran successfully last Monday.  Since then, we’ve 
disabled the account of the consultant that set up the AI jobs for us.  I can’t 
find his credentials hardcoded anywhere though.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

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http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot access the 
link, please e-mail sender.

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Re: Spoon Troubleshooting

[LJ LongWing]

Shawn,
If I'm not mistaken, the AI utilizes the password stored in
UDM:RAppPassword for running jobs...this should be the "Application Service
Password" if I'm not mistakenset this properly and verify if it starts
working.

On Mon, Apr 27, 2015 at 7:58 AM, Pierson, Shawn <
shawn.pier...@energytransfer.com> wrote:

> **
>
> Good morning,
>
>
>
> I’m not the most knowledgeable when it comes to Atrium Integrator, and I’m
> not really able to find much specific information about it in BMC’s
> documentation.  Basically, I have a job that fails with errors such as the
> following:
>
>
>
> 2015/04/27 08:39:11 - ARDatabase - ERROR (version 4.1.0, build 1 from
> 2012-11-06 13.20.53) : Authentication failed
>
> 2015/04/27 08:39:11 - ARDatabase - ERROR (version 4.1.0, build 1 from
> 2012-11-06 13.20.53) : ERROR (623): Authentication failed;
>
>
>
> This makes me think it’s unable to connect to Remedy, and in my job I have
> a CMDBOutput step that I connect to the server.  When I go into that step
> and look at the Database Connection, it appears to have the right
> servername and port, and the User Name is “Remedy Application Service”.  I
> have no idea if the password for that is correct in UDM:RAppPassword but
> nobody has changed it in the past week so I assume it’s correct.  Also, if
> I click on the “Test” button on the Database Connection screen it works,
> but it seems to work even if I change the User Name to random text.  I
> don’t think that either Test or Explore work correctly because they seem to
> always work.
>
>
>
> Also, if I try manually running the job on the Execute a transformation
> screen I hardcode the AR_PASS, AR_SERVER, AR_TCP_PORT, and AR_USER to
> values that I know work and still see the error.  Do you all have any ideas
> of where else I could troubleshoot these problems?  The log files are not
> very helpful, especially since it can’t write to the UDM:TransformationLog
> file since the job can’t connect to the server.
>
>
>
> One other thing is that it ran successfully last Monday.  Since then,
> we’ve disabled the account of the consultant that set up the AI jobs for
> us.  I can’t find his credentials hardcoded anywhere though.
>
>
>
> Thanks,
>
>
>
> *Shawn Pierson *
>
> Remedy Developer | Energy Transfer
>
>
>  Private and confidential as detailed here
> . If you cannot
> access hyperlink, please e-mail sender.
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Spoon Troubleshooting

[Pierson, Shawn]

Good morning,

I'm not the most knowledgeable when it comes to Atrium Integrator, and I'm not 
really able to find much specific information about it in BMC's documentation.  
Basically, I have a job that fails with errors such as the following:

2015/04/27 08:39:11 - ARDatabase - ERROR (version 4.1.0, build 1 from 
2012-11-06 13.20.53) : Authentication failed
2015/04/27 08:39:11 - ARDatabase - ERROR (version 4.1.0, build 1 from 
2012-11-06 13.20.53) : ERROR (623): Authentication failed;

This makes me think it's unable to connect to Remedy, and in my job I have a 
CMDBOutput step that I connect to the server.  When I go into that step and 
look at the Database Connection, it appears to have the right servername and 
port, and the User Name is "Remedy Application Service".  I have no idea if the 
password for that is correct in UDM:RAppPassword but nobody has changed it in 
the past week so I assume it's correct.  Also, if I click on the "Test" button 
on the Database Connection screen it works, but it seems to work even if I 
change the User Name to random text.  I don't think that either Test or Explore 
work correctly because they seem to always work.

Also, if I try manually running the job on the Execute a transformation screen 
I hardcode the AR_PASS, AR_SERVER, AR_TCP_PORT, and AR_USER to values that I 
know work and still see the error.  Do you all have any ideas of where else I 
could troubleshoot these problems?  The log files are not very helpful, 
especially since it can't write to the UDM:TransformationLog file since the job 
can't connect to the server.

One other thing is that it ran successfully last Monday.  Since then, we've 
disabled the account of the consultant that set up the AI jobs for us.  I can't 
find his credentials hardcoded anywhere though.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer


Private and confidential as detailed here: 
http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot access the 
link, please e-mail sender.

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Re: Question on Languages and ITSM 8.1

[Jamie]

Thanks for the detailed explanation Doug.  I must of misunderstood your 
original post, I was thinking there were clients utilizing automated language 
translation software without customizing the Remedy application.  I guess in my 
mind I had envisioned a piece of software that could translate any blob of 
character data within a website or application.  Something that you could just 
highlight a piece of text and hit a "translate" button.  I imagine something 
like does exist (if not, maybe I can make a pitch to Shark Tank ;) ); I'll do 
some investigation and see whats out there.

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Re: Netcool - Remedy integration

[MalviyaSaurabh]

Hi All, We have Netcool/OMNIbus SMP Gateway Server - Version 7, which we are
trying to configure it to connect to our Remedy server 8.1.02 201408260235
on Linux 2.6.32-431.29.2.el6.x86_64 and Oracle DB. The gateway config
contains below :  TCP_FLAG = TRUE,  AR_TCP_PORT = 7601, 
ARS_PORT =7601 After starting the gateway I could see the log containing Apr
21 11:45:19 2015:[DEBUG]: Using port 7601 to connect to ARS server.Apr 21
11:45:19 2015:[DEBUG]: Setting NTTCPPORT to port 0.Apr 21 11:45:19
2015:[DEBUG]: Setting NTTCPCLIENTPORT to port 0.Apr 21 11:47:14
2015:[ERROR]: Failed to register for notifications with the notification
server on remedyserver.abc.xyx.com.Apr 21 11:47:14 2015:[ERROR]: NT ERROR
90: Cannot open catalog; Message number = 90Apr 21 11:47:14 2015:[DEBUG]:
Reconnection attempt number 1.Any help on this please.Regards,Saurabh



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Netcool - Remedy integration

[MalviyaSaurabh]

Hi All, We have Netcool/OMNIbus SMP Gateway Server - Version 7, which we are
trying to configure it to connect to our Remedy server 8.1.02 201408260235
on Linux 2.6.32-431.29.2.el6.x86_64 and Oracle DB. The gateway config
contains below :  TCP_FLAG = TRUE,  AR_TCP_PORT = 7601, 
ARS_PORT =7601 After starting the gateway I could see the log containing Apr
21 11:45:19 2015:[DEBUG]: Using port 7601 to connect to ARS server.Apr 21
11:45:19 2015:[DEBUG]: Setting NTTCPPORT to port 0.Apr 21 11:45:19
2015:[DEBUG]: Setting NTTCPCLIENTPORT to port 0.Apr 21 11:47:14
2015:[ERROR]: Failed to register for notifications with the notification
server on remedyserver.abc.xyx.com.Apr 21 11:47:14 2015:[ERROR]: NT ERROR
90: Cannot open catalog; Message number = 90Apr 21 11:47:14 2015:[DEBUG]:
Reconnection attempt number 1.Any help on this please.Regards,Saurabh



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Re: How to - Remove all Overlays from a Form

[Harsh]

Hi Kiran/Tim,

Actually if you are in best practice customization mode, you wont be
allowed to delete a base form/workflow, this how it was designed. So your
delete option will only available for overlaid objects in best practice
customization mode.

Regards,
Harsh

On Mon, Apr 27, 2015 at 3:52 PM, Hullule, Kiran 
wrote:

> **
>
> Update: I did talk to product development team in this regards, developers
> mentioned that , whatever we do within Best Practice Customization Mode is
> all overlay, so whatever the options you see, add/delete/create etc . they
> are only applicable to the overlay objects.. if the object/s  is/are
> non-overlay then you won’t see delete option unless you are in Base mode.
> This being the reason there is no need to label the options explicitly for
> overlay as a person who is dealing with developer studio know what he/she
> is doing and what is the significance of each mode.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
> *Sent:* 23 April 2015 20:30
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: How to - Remove all Overlays from a Form
>
>
>
> **
>
> That would be great!
>
>
>
> I am glad to see I am not alone in thinking there should be difference
> verbiage. I mentioned it in either the 7.6.03 (before it was pulled from
> that version) or 7.6.04 beta; before this features was GA but it went
> forward as is.
>
>
>
> On Thu, Apr 23, 2015 at 6:37 AM, Kemes, Lisa A DLA CTR INFORMATION
> OPERATIONS  wrote:
>
> Wow thanks Kiran!  That would be great!
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
> Sent: Thursday, April 23, 2015 4:34 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: How to - Remove all Overlays from a Form
>
> I am providing this feedback to our development team to see if this
> enhancement can be incorporated in developer studio.
> I will update you all.
>
> Regards
> Kiran
> BMC Software
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION
> OPERATIONS
> Sent: 22 April 2015 22:05
> To: arslist@ARSLIST.ORG
> Subject: Re: How to - Remove all Overlays from a Form
>
> It looks like "Delete" with no "overlay" label.
>
> It's really scary when I delete an overlay using this, because I'm always
> scared that I'm going to be deleting the form.  But if it's overlaid, then
> you will only be deleting the overlay of the form.
>
> Lisa
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of San Diego
> Sent: Wednesday, April 22, 2015 11:41 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: How to - Remove all Overlays from a Form
>
> **
>
> Sorry, while creating overlay is in the form menu, delete form overlay is
> NOT, else I would not have posted.  Thanks, though.
>
> On Apr 22, 2015 10:38 AM, "Hullule, Kiran"  wrote:
>
>
>  create and delete view overlay option can be found under Form
> menu -- deleting the view will only delete the overlay of the view.
>
> hth
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Tim Genworth
> Sent: 22 April 2015 20:25
> To: arslist@ARSLIST.ORG
> Subject: How to - Remove all Overlays from a Form
>
> How do I remove all view and permission overlays from a form?  I'm
> in Dev Studio and don't see a command or function for doing so.  I could
> manually remove permissions, but the view overlay appears to be permanent???
>
> TIA
>
>
> ___
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> the Answers Are, and have been for 20 years"
>
>
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>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> ___
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>
>
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> Answers Are, and have been for 20 years"
>
>
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>
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-- 
*Thanks & re

Re: How to - Remove all Overlays from a Form

[Hullule, Kiran]

Update: I did talk to product development team in this regards, developers 
mentioned that , whatever we do within Best Practice Customization Mode is all 
overlay, so whatever the options you see, add/delete/create etc . they are only 
applicable to the overlay objects.. if the object/s  is/are non-overlay then 
you won’t see delete option unless you are in Base mode. This being the reason 
there is no need to label the options explicitly for overlay as a person who is 
dealing with developer studio know what he/she is doing and what is the 
significance of each mode.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: 23 April 2015 20:30
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

**
That would be great!

I am glad to see I am not alone in thinking there should be difference 
verbiage. I mentioned it in either the 7.6.03 (before it was pulled from that 
version) or 7.6.04 beta; before this features was GA but it went forward as is.

On Thu, Apr 23, 2015 at 6:37 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS 
mailto:lisa.kemes@dla.mil>> wrote:
Wow thanks Kiran!  That would be great!

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, 
Kiran
Sent: Thursday, April 23, 2015 4:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

I am providing this feedback to our development team to see if this enhancement 
can be incorporated in developer studio.
I will update you all.

Regards
Kiran
BMC Software
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, 
Lisa A DLA CTR INFORMATION OPERATIONS
Sent: 22 April 2015 22:05
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

It looks like "Delete" with no "overlay" label.

It's really scary when I delete an overlay using this, because I'm always 
scared that I'm going to be deleting the form.  But if it's overlaid, then you 
will only be deleting the overlay of the form.

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of San Diego
Sent: Wednesday, April 22, 2015 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

**

Sorry, while creating overlay is in the form menu, delete form overlay is NOT, 
else I would not have posted.  Thanks, though.

On Apr 22, 2015 10:38 AM, "Hullule, Kiran" 
mailto:kiran_hull...@bmc.com>> wrote:


 create and delete view overlay option can be found under Form menu -- 
deleting the view will only delete the overlay of the view.

hth

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tim 
Genworth
Sent: 22 April 2015 20:25
To: arslist@ARSLIST.ORG
Subject: How to - Remove all Overlays from a Form

How do I remove all view and permission overlays from a form?  I'm in 
Dev Studio and don't see a command or function for doing so.  I could manually 
remove permissions, but the view overlay appears to be permanent???

TIA


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