Re: Count CRQ related an INC in status=Completed
Hi Bruce, I tried what you recommend, but I got an error: Invalid column name 'INC2014000903'. (SQL Server 207) (ARERR 552). I'm trying to do this SQL Sentence: SELECT COUNT (*) FROM dbo.CHG_Association_ID02Join WHERE (Request_ID01 =$Incident Number$ AND RequestID02_Status=10) I will be grateful with your help Thanks Pamela ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Unable to setup data connection, which is preventing the application from working correctly. HTTP Communication Error : 403 (ARERR 9351)
Kindly refer below article written by mid-tier SME to understand probable causes behind this issue and solutions. https://communities.bmc.com/mobile/mobile-access.jspa#jive-content?content=%2Fapi%2Fcore%2Fv3%2Fcontents%2F195880 On 18-Jun-2015 11:39 pm, Agu, Chike U chike.u@jpmorgan.com wrote: ** Hi listers, I started getting this error yesterday after logging into our midtier server. Our home page loads some data after logging in through the midtier without any issues. But when I try to open other forms that loads data I start getting this error: Unable to setup data connection, which is preventing the application from working correctly. HTTP Communication Error : 403 (ARERR 9351) I have scoured the internet for answers but no cigar. Please let me know if you resolved this issue before. Regards, Chike This email is confidential and subject to important disclaimers and conditions including on offers for the purchase or sale of securities, accuracy and completeness of information, viruses, confidentiality, legal privilege, and legal entity disclaimers, available at http://www.jpmorgan.com/pages/disclosures/email _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Issue while assigning incident raised from BPPM event to remedy on the basis CI, Company,organization, oper. cat and service.
Hi Abhi, Can you confirm that op cats passed from bppm present in itsm? Also does BPPM has business services cause prod cat is mostly picked business service cis? You can configure the assignment routing app admin console to route your ticket to correct support group. Regards Shambo. On 19 Jun 2015 13:32, Abhishek Anand abhi.masc...@gmail.com wrote: We are trying to achieve the intelligent auto ticketing process. Once the incident ticket generated from BPPM into Remedy, the ticket should be auto routed to respective support group depends on CI Service,Organisation,Company, Operational Categories. We have created a component based enrichment policy to import CI attribute values from CMDB into BPPM. We are now able to pick the company value, but cannot import the Organisation,Service and Support group. Also we are adding the company and Operational categories with BPPM alert to generate incident. Incident is getting generated and company value also passed to remedy, but Opcats values failed to pass to remedy. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: People missing???
It looks like the core AR form is being created but apparently the people/itsm record isn’t. Also, looks like there are many more itsm records than AR/user records. Doesn’t seem like the two are “talking” to each other… From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Friday, June 19, 2015 8:39 AM To: arslist@ARSLIST.ORG Subject: Re: People missing??? ** As the User form is a core AR form? There's no out of box workflow to create a People record for it. However, if a People record is created, there is ITSM out of box workflow to create the people record. Perhaps you have some integration that is doing this? Sent from my iPhone On Jun 19, 2015, at 8:17 AM, richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us wrote: ** We are on a 7.6.04 system and are running into a very strange situation. If I go into the System Admin screen and look under Applications/users the person has a record shown. However, if I go into IT Service Mgt/people/view there is no listing shown for that person. It looks like there are more records shown in the “people” screen than are shown in the system admin “users” screen. Any thoughts? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: People missing???
If a CTM:People record is created that includes a Remedy Login ID Password, ITSM out of box workflow creates a User record. If a User record is added on the User form, no CTM:People record is created, i.e Demo is one example. Thank you, Sandra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Friday, June 19, 2015 9:03 AM To: arslist@ARSLIST.ORG Subject: Re: People missing??? ** It looks like the core AR form is being created but apparently the people/itsm record isn’t. Also, looks like there are many more itsm records than AR/user records. Doesn’t seem like the two are “talking” to each other… From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Friday, June 19, 2015 8:39 AM To: arslist@ARSLIST.ORG Subject: Re: People missing??? ** As the User form is a core AR form? There's no out of box workflow to create a People record for it. However, if a People record is created, there is ITSM out of box workflow to create the people record. Perhaps you have some integration that is doing this? Sent from my iPhone On Jun 19, 2015, at 8:17 AM, richard@bwc.state.oh.us richard@bwc.state.oh.us wrote: ** We are on a 7.6.04 system and are running into a very strange situation. If I go into the System Admin screen and look under Applications/users the person has a record shown. However, if I go into IT Service Mgt/people/view there is no listing shown for that person. It looks like there are more records shown in the “people” screen than are shown in the system admin “users” screen. Any thoughts? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Re: Unable to setup data connection, which is preventing the application from working correctly. HTTP Communication Error : 403 (ARERR 9351)
Hi Abhijit, Nilesh, Thanks for your reply. Keith from Fusion sent me this KB that resolved my issue. I am reposting here just in case it helps someone else. In our case, the second solution worked for us. We had turned off the load balancing functionality but were still seeing the error. Our server.xml file had the parameter maxHttpHeaderSize instead of Maxheadersize so make sure to look out for that if the first solution applies you. Problem Users are encountering the following error msg: Unable to setup data connection, which is preventing the application from working correctly (ARERR 9351) Solution 1 Problem due to Maxheadersize limits. The Server.xml file is set at 8k and the Load Balancers are set to 4K. Changing the Load Balancers to 8K resolves the issue Problem In this scenario a security component blocks the GET Requests from Midtier. For POST Requests there are no problems. It seems that Midtier decides, depending of the length (2047), whether a GET or POST will be used. Why are not all requests be sent via POST? Is there a way with which we could change GET request to POST? Solution 2 Kindly note that we do not recommend changing GET requests to POST as wherever GET request is necessary, it will be used which POST might not be able to substitute. If you still wish to use the POST requests instead of GET then you may alter Midtier's config.properties file. Below, is the parameter which you will need to modify in your Midtier's config.properties file: - Change, arsystem.xmlhttp.get=true to, arsystem.xmlhttp.get=false = This will require Restart of your Midtier server. - Note: This modification will be applicable for only Backchannel requests of Midtier. Regards, Chike Agu From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Abhijit Hendre Sent: Friday, June 19, 2015 2:34 AM To: arslist@ARSLIST.ORG Subject: Re: Unable to setup data connection, which is preventing the application from working correctly. HTTP Communication Error : 403 (ARERR 9351) ** Kindly refer below article written by mid-tier SME to understand probable causes behind this issue and solutions. https://communities.bmc.com/mobile/mobile-access.jspa#jive-content?content=%2Fapi%2Fcore%2Fv3%2Fcontents%2F195880 On 18-Jun-2015 11:39 pm, Agu, Chike U chike.u@jpmorgan.commailto:chike.u@jpmorgan.com wrote: ** Hi listers, I started getting this error yesterday after logging into our midtier server. Our home page loads some data after logging in through the midtier without any issues. But when I try to open other forms that loads data I start getting this error: Unable to setup data connection, which is preventing the application from working correctly. HTTP Communication Error : 403 (ARERR 9351) I have scoured the internet for answers but no cigar. Please let me know if you resolved this issue before. Regards, Chike This email is confidential and subject to important disclaimers and conditions including on offers for the purchase or sale of securities, accuracy and completeness of information, viruses, confidentiality, legal privilege, and legal entity disclaimers, available at http://www.jpmorgan.com/pages/disclosures/email _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email is confidential and subject to important disclaimers and conditions including on offers for the purchase or sale of securities, accuracy and completeness of information, viruses, confidentiality, legal privilege, and legal entity disclaimers, available at http://www.jpmorgan.com/pages/disclosures/email ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
People missing???
We are on a 7.6.04 system and are running into a very strange situation. If I go into the System Admin screen and look under Applications/users the person has a record shown. However, if I go into IT Service Mgt/people/view there is no listing shown for that person. It looks like there are more records shown in the people screen than are shown in the system admin users screen. Any thoughts? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Installing and upgrading to BMC Remedy 9
Hi Misi, Thanks for sharing this information. So just to confirm we don't have to convert any objects to Overlays first before importing to remedy 9 from our Remedy 7.1. OOB objects we will manually modify first and rest custom objects we will import them as it is. On Thu, Jun 18, 2015 at 1:27 PM, Jason Miller jason.mil...@gmail.com wrote: ** Crap! Good point! On Thu, Jun 18, 2015 at 12:00 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, If we go back to the original question about ARUser.exe, as Mark Walters pointed out, if you do an overlay of a form on a version 9 server, this will not be supported by ARUser.exe: https://kb.bmc.com/infocenter/index?page=contentid=S:KA427109 So this means that to support ARUser.exe, you might need to do your modifications of the User/Group form in Base Mode instead of Best Practice Mode. If these changes in any way reference your Custom forms or objects, they will not be available in Base Mode. The end result might be that you need to keep everything in Base Mode after all... To simplify getting rid of ARUser.exe, I have created a utility to convert your Menu Bar buttons into a Navigation Field instead. I made this tool when I had to convert about 150 Menu Bar forms to support Mid-Tier: https://rrr.se/cgi/tools/main?tool=rrrMenuToNav Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I agree! I don't think BPCU is worth the trouble for an ITSM system (assuming large amounts of non-modified objects are still reported as needing an overlay) let alone a custom system. Personally I would skip the whole BPCU part and manually re-customize the core forms by hand (using Best Practice mode of course. Jason On Wed, Jun 17, 2015 at 9:15 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, I presume that you do not have a lot of changes in User/Group. Maybe the simples way is to add the changes manually after installation. I have a utility called RRR|DefFieldDiff that is designed to find Data differences between forms. These differences are what you really need to add again. Importing def-files can be done via DevStudio. I have a utility called RRR|ImportDef that is designed to do this also. The good thing with RRR|ImportDef is that it gives you better logging to make sure you understand which error message belongs to which object. BPCU is not a utility to import def files, but a utility to compare your customized system to the BMC original and convert the appropriate stuff to Overlays/Custom. In your case where you have mostly custom, it might be easier to do this manually. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi Misi, Thanks a lot for explaining this , Now I got it. Also I just need to understand one more point : Can we use RRR|Chive tool to migrate remedy def files also or it's only to migrate the data. If not then we need to use BCPU utility to convert OOB objects to overlays first and then migrate to new environment . Or we need to manually do some stuff as you mentioned earlier. For eg. we have modified User form on 7.1, so do we need to modify user form on remedy9 manually or After converting 7.1 User form through BCPU utility will take care of that. ? Thanks, Anup On Tue, Jun 16, 2015 at 1:31 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, Maybe you have misunderstood something in the process. You can not do a DB Restore from your old server to your new server. You have to do one of the following: A - upgrade 1. Copy your prod db 2. Install/Upgrade the DB-copy using the Remedy installer 3. Use DDM or RRR|Chive to copy delta data when you switch your users to the new server B - new install 1. Install a new Remedy 9 on a new DB instance 2. Use DDM or RRR|Chive to copy the data from old to new system (will take a long time) 3. Use DDM or RRR|Chive to copy delta data when you switch your users to the new server I am talking about RRR|Chive as this is a free tool to migrate data and do delta data migrations. DDM has some limitations or disadvantages. If you are a custom shop, I think that RRR|Chive might be a better option, and that you should go with B - new install.
Re: People missing???
As the User form is a core AR form? There's no out of box workflow to create a People record for it. However, if a People record is created, there is ITSM out of box workflow to create the people record. Perhaps you have some integration that is doing this? Sent from my iPhone On Jun 19, 2015, at 8:17 AM, richard@bwc.state.oh.us richard@bwc.state.oh.us wrote: ** We are on a 7.6.04 system and are running into a very strange situation. If I go into the System Admin screen and look under Applications/users the person has a record shown. However, if I go into IT Service Mgt/people/view there is no listing shown for that person. It looks like there are more records shown in the “people” screen than are shown in the system admin “users” screen. Any thoughts? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Unable to setup data connection, which is preventing the application from working correctly. HTTP Communication Error : 403 (ARERR 9351)
Hi Chike, It's seems network issue. Could you please check with network team and get it resolved. Orelse Could you provide me the details of environment like: 1.which version of mid-tier 2.ARS 3. Is this server group environment ? Regards, T.E.A.M. = Together Everyone Achieves More! Thanks Regards, ___ Nilesh Janjire BMC Remedy Engineer Vyom Labs Pvt. Ltd. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Issue while assigning incident raised from BPPM event to remedy on the basis CI, Company,organization, oper. cat and service.
We are trying to achieve the intelligent auto ticketing process. Once the incident ticket generated from BPPM into Remedy, the ticket should be auto routed to respective support group depends on CI Service,Organisation,Company, Operational Categories. We have created a component based enrichment policy to import CI attribute values from CMDB into BPPM. We are now able to pick the company value, but cannot import the Organisation,Service and Support group. Also we are adding the company and Operational categories with BPPM alert to generate incident. Incident is getting generated and company value also passed to remedy, but Opcats values failed to pass to remedy. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
CI Question
All, My customer manages multiple programs which are hosted applications. The developers are required to document changes - code, scripts, etc. The customer wants to create a CI for each hosted application, a CRQ for each change, a CI to document to new code/script and relate the changes. The Hosted application will be added as a CI. Each new code/script will be a CI. The question is, which CI form records the hosted application and which CI form records the new script? Example: ITSM is a BMC_PRODUCT CI. There are several rabbit holes we can go down so , truly, your opinion based on experience is welcome. Thank you, Sandra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
JOB
GDIT is looking for a SR Remedy consultant to hire as an employee for DHS work at St. Elizabeth Campus SE Washington DC You must be a US citizen and previously had an EOD or have a current TS clearance and a DHS EOD. Must know ITSM, CMDB, ADDM and Analytics cold. Should have some working knowledge of PNET integrations, Work is on site SE D.C. some telecommuting is possible but 80% of the work is done on site. GDIT is the prime on this work and will make the hiring decision. Great benefits, 401k, healthcare and a salary of 145k plus for the right Remedy Guru. Long term gig. Needs 10 years of experience with Remedy and recent experience with version 8.01 Must be able to use ADDM and do integrations into CMDB on day one. We have a full ITSM suite implemented on an oracle ODA. michael.campbe...@gdit.commailto:michael.campbe...@gdit.com Hope to see everybody at Engage. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Jira?
All, I have need of accessing a Jira system available from the public internet for a project that I'm working on for Engage. I don't have Jira...I was wondering if anyone has one available on the internet, and if they would be willing to grant me access to said system so I can do some coding against it in terms of Resful API... Any and all assistance is appreciated ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: CI Question
Thank you, Tauf. That was where I was leaning. Sandra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Friday, June 19, 2015 1:39 PM To: arslist@ARSLIST.ORG Subject: Re: CI Question Sandra, If you wanted to capture the code changes or the scripts themselves as a CI, you could leverage the Document class within the CMDB and attach the scripts in the Work Info. Just need to build the business process around it. Sent from my iPhone On Jun 19, 2015, at 1:36 PM, Hennigan, Sandra, CTR, DSS sandra.hennigan@dss.mil wrote: Thank you, Roger. Sandra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, June 19, 2015 1:21 PM To: arslist@ARSLIST.ORG Subject: Re: CI Question ** application would work for the CI, there is no code concept in the CMDB. The Change with all the details including the Code changes will be related to the Application CI. -Original Message- From: Hennigan, Sandra, CTR, DSS, CTR, DSS sandra.hennigan@dss.mil To: arslist arslist@ARSLIST.ORG Sent: Fri, Jun 19, 2015 12:38 pm Subject: CI Question All, My customer manages multiple programs which are hosted applications. The developers are required to document changes - code, scripts, etc. The customer wants to create a CI for each hosted application, a CRQ for each change, a CI to document to new code/script and relate the changes. The Hosted application will be added as a CI. Each new code/script will be a CI. The question is, which CI form records the hosted application and which CI form records the new script? Example: ITSM is a BMC_PRODUCT CI. There are several rabbit holes we can go down so, truly, your opinion based on experience is welcome. Thank you, Sandra __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Re: CI Question
Thank you, Roger. Sandra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, June 19, 2015 1:21 PM To: arslist@ARSLIST.ORG Subject: Re: CI Question ** application would work for the CI, there is no code concept in the CMDB. The Change with all the details including the Code changes will be related to the Application CI. -Original Message- From: Hennigan, Sandra, CTR, DSS, CTR, DSS sandra.hennigan@dss.mil To: arslist arslist@ARSLIST.ORG Sent: Fri, Jun 19, 2015 12:38 pm Subject: CI Question All, My customer manages multiple programs which are hosted applications. The developers are required to document changes - code, scripts, etc. The customer wants to create a CI for each hosted application, a CRQ for each change, a CI to document to new code/script and relate the changes. The Hosted application will be added as a CI. Each new code/script will be a CI. The question is, which CI form records the hosted application and which CI form records the new script? Example: ITSM is a BMC_PRODUCT CI. There are several rabbit holes we can go down so, truly, your opinion based on experience is welcome. Thank you, Sandra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Re: CI Question
application would work for the CI, there is no code concept in the CMDB. The Change with all the details including the Code changes will be related to the Application CI. -Original Message- From: Hennigan, Sandra, CTR, DSS, CTR, DSS sandra.hennigan@dss.mil To: arslist arslist@ARSLIST.ORG Sent: Fri, Jun 19, 2015 12:38 pm Subject: CI Question All, My customer manages multiple programs which are hosted applications. The developers are required to document changes - code, scripts, etc. The customer wants to create a CI for each hosted application, a CRQ for each change, a CI to document to new code/script and relate the changes. The Hosted application will be added as a CI. Each new code/script will be a CI. The question is, which CI form records the hosted application and which CI form records the new script? Example: ITSM is a BMC_PRODUCT CI. There are several rabbit holes we can go down so , truly, your opinion based on experience is welcome. Thank you, Sandra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: CI Question
Sandra, If you wanted to capture the code changes or the scripts themselves as a CI, you could leverage the Document class within the CMDB and attach the scripts in the Work Info. Just need to build the business process around it. Sent from my iPhone On Jun 19, 2015, at 1:36 PM, Hennigan, Sandra, CTR, DSS sandra.hennigan@dss.mil wrote: Thank you, Roger. Sandra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, June 19, 2015 1:21 PM To: arslist@ARSLIST.ORG Subject: Re: CI Question ** application would work for the CI, there is no code concept in the CMDB. The Change with all the details including the Code changes will be related to the Application CI. -Original Message- From: Hennigan, Sandra, CTR, DSS, CTR, DSS sandra.hennigan@dss.mil To: arslist arslist@ARSLIST.ORG Sent: Fri, Jun 19, 2015 12:38 pm Subject: CI Question All, My customer manages multiple programs which are hosted applications. The developers are required to document changes - code, scripts, etc. The customer wants to create a CI for each hosted application, a CRQ for each change, a CI to document to new code/script and relate the changes. The Hosted application will be added as a CI. Each new code/script will be a CI. The question is, which CI form records the hosted application and which CI form records the new script? Example: ITSM is a BMC_PRODUCT CI. There are several rabbit holes we can go down so, truly, your opinion based on experience is welcome. Thank you, Sandra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
