Re: What is it about the ARSlist that keeps you here rather than Communities
I'm not extremely active because I am juggling several major projects at the moment but I'd like to chime in for this. Also, thank you for maintaining the list and keeping it available to us this long. *Why are you more active here? I'm not especially active on either forum at the moment because of my workload, but I read the ARSList on a regular basis because it's easier. *What makes the ARSlist different\unique\special versus Communities. This is much easier to use for me. I feel like part of the problem is how things have to be categorized on BMCDN to a very granular degree. It's not hard to use, but requires a little more thought than an email does. Plus, there is the sticky aspect that I see things appear here from people that I know are knowledgeable. Email is also a lot easier to consume so I can passively scan large volumes of ARSList postings where I can't do that on BMCDN. *Do you miss the ARSlist Awards and sessions or see this list as a commodity now and just want to use it. I've never really participated in the awards either way. I think community building is great but I barely have much time to participate. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Remedy Web Developer Opportunity
All- I have an immediate Full Time opportunity in the Denver (Lakewood) area. This is working on a government contract. You can find the posting here: Remedy Administrator/Developer-Valdezhttps://careers-valdezicorp.icims.com/jobs/1097/remedy-administrator--developer/job Job details: Overview: Valdez International Corporation is a Hispanic, woman-owned Government Contractor. Valdez provides global Information Technology (IT) and professional engineering services. We are headquarted in Colorado Springs, and have two corporate offices in Oklahoma City (OK) and Denver (CO). We are looking for the ideal candidate to provide Sr. administration for BMC Remedy Incident product. Responsibilities: The ideal candidate shall conduct the following duties in relation to the BMC Incident Software: * Maintenance and problem resolution of call center software, email notification software, GUI interface software, and applicable webpage software. * Analyzes business or operating procedures to devise the most efficient method of accomplishing work. * Provides system maintenance and resolves issues reported by helpdesk staff, managers, and clients. * Coordinate with the end user for satisfaction on application requirements. * Make recommendations for major application installations/upgrades. * Corrects errors to maintain applications after implementation/upgrades. * Reviews computer system/application capabilities, workflow, and scheduling limitations to determine if requested program or program change is possible within existing system/application. If it is not possible, develops and implements feasible alternatives as required. * Research's, designs, develop, and/or modifies enterprise-wide Remedy systems in order to meet System Owner or Customer requirements. * Plans for system and development deployment as well as responsible for meeting software compliance standards for the entire Remedy System. * Works on Tier II trouble ticket management for the Remedy System. * Uses his/her experience in ITIL processes to manage the interfaces into other management systems such as configuration, change and problem management. Qualifications: * Ability to work collaboratively * At least 5 years' experience in the use of BMC Remedy applications is preferred * The contractor shall have an in-depth knowledge, expertise and proven experience in assisting large, complex organizations in the adoption and transition to the following BMC products: oBMC Remedy Change oBMC Remedy Incident Valdez International Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Valdez International Corporation complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Thanks, Jeramie Crabtree Valdez International Corp Phone: 719-271-6004 Fax: 719-694-2717 jeramie.crabt...@valdezicorp.commailto:jeramie.crabt...@valdezicorp.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: What is it about the ARSlist that keeps you here rather than Communities
Hello Dan, My answers too reflect what others (Tauf Chowdhury, John Baker, Shawn Pierson, Warren) have already given. Where I think Warren meant the ARS List is a simple thing if you read into what he really meant.. Why are you more active here? It's Email. Its something I may be stuck with for the rest of my life. I may not have the choice to not check it anymore while I am still alive. And while there is no escape from it I might as well use it for some useful stuff like the ARS List. IF a better means of documented/archive-able electronics communications emerge that makes email obsolete, I might find the value of the ARS List slightly diminish. But until then it's the best out there. I think a better question would be why am I not so active on the Communities?? Why the extra effort to login into something if I can get the same or maybe sometimes even better and quicker response - from people I have actually met, wined and dined with? There is almost no added value in the Communities that I can see even if it were non-censored. And if what I just read that it is censored is really true, (which I assumed it was be even before John made that statement a few minutes ago), I find it even less valuable than before. As long as the Communities is owned by BMC, even if they were to solemnly swear that they would never censor anything from it, I think personally I would still not be totally sold on it - but that's me, not the credibility of BMC. I would add to say they are a very credible organization - but that's sometimes not enough to convince an individual like me. :-). I prefer an unbiased end user opinion of a product I wish to buy or use or continue to use rather than hear a opinion that meets the approval of the company that made the product. What makes the ARSlist different\unique\special versus Communities. No login required other than the credentials for email - and email is something is a given these days. It makes it much more easily accessible than the Communities. I for one in fact am surprised the Communities got as far as it did. But then again I was surprised with the success of Facebook and Instagram too - and they are a success. The communities is the Facebook of the Remedy world. ARS List is just good old email.. It might get popular but the idea will still not get sold to an individual like me who opened a Facebook account only after being peer pressured into it. Why are you more active here? I'm not as active as I used to be in the past - but that's no reflection on the quality of the list or my interest in the subject. It's just that I too juggle with too many things on my free time these days which includes my motorcycle :-). But I am certainly more active here than on communities where I might read or post something once a month or less. Why?? THIS IS SIMPLE. A 3 year old could do this. And I am just 4. Do you miss the ARSlist Awards and sessions or see this list as a commodity now and just want to use it. Yes I do miss those awards. It was a good practice to acknowledge some of the individuals that spend so much of their time on the list with no expectation of any rewards - sometimes not so much as a thank you - that helped. But that still doesn't drive down the interest some have on this list which I think is quite a valuable thing. The awards also added a social aspect to the list and its absence may perhaps make this just another commodity. I think even if not within the framework of a WWRUG, it may be great to have an acknowledgement of such persons annually. Would I be interested in a separate RUG not hosted by BMC.. I think I would especially if it has the same structural organization as it did in the past before BMC took over. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Sent: Tuesday, August 18, 2015 12:52 PM To: arslist@ARSLIST.ORG Subject: What is it about the ARSlist that keeps you here rather than Communities I know many of us go to both, I am especially interested in those that are here and not on communities or more active her. Why are you more active here? What makes the ARSlist different\unique\special versus Communities. Do you miss the ARSlist Awards and sessions or see this list as a commodity now and just want to use it. Yes there is a purpose and an end goal here. If there is a company interested in sponsoring the ARSlist in it's current form, and\or having a partnership with WWRUG, I would be happy to hear from you. Cheers Dan Creator of the ARSlist _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
What is it about the ARSlist that keeps you here rather than Communities
Shawn noted: I'm not extremely active because I am juggling several major projects at the moment but I'd like to chime in for this. Also, thank you for maintaining the list and keeping it available to us this long. Indeed, thank you Daniel. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
What is it about the ARSlist that keeps you here rather than Communities
Would you believe it, but BMC still censor posts on BMC Communities? Dare I mention any other SSO solution than AtriumSSO, which every man and his dog within BMC knows has been a complete shambles, they'll delete my post! Even if I point someone with a small budget at the 'open source' SSO solution for AR System, their moderators become quite cross. So Daniel, despite our famous rows, I still prefer reading ARSlist for the BMC gossip :) By the way, whilst I'm posting, I'll add a shamlesss plug. BMC's current 'front page' success story at Vodafone (http://www.bmcsoftware.uk/customers/vodafone.html) is deployed with the JSS SSO Plugin. :) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: What is it about the ARSlist that keeps you here rather than Communities
My responses.. and I would be interested in hearing about sponsorship options Dan. Why are you more active here? It's easy. It's email. It's simple. I have logins and apps for a billion other things that are mission critical in my life. I can't say that BMC Communities is one of them. ARSlist is tied into my email and I can (and do) mostly respond from my phone... except for this one! What makes the ARSlist different\unique\special versus Communities. - Keeping it simple. Got a question, ask it, get a bunch of answers related.. or loosely related to what you asked.. and get it quickly. I also don't get distracted by badges, points, other activities that I need to address in Communities. Do you miss the ARSlist Awards and sessions or see this list as a commodity now and just want to use it. - I miss the awards and sessions. I think the WWRUG team did a good job at trimming a lot of the marketing crap from the session content. The awards were just goofy as hell and a good time. I'd rather spend 60 minutes hearing about that then learning about how circuits are going to take over the world and oil becomes unnecessary and somehow that is supposed to get me excited about BMC. Hope you appreciate the candor. Thanks! On Tue, Aug 18, 2015 at 12:52 PM, Daniel daniel.bl...@danielbloom.ca wrote: ** I know many of us go to both, I am especially interested in those that are here and not on communities or more active her. Why are you more active here? What makes the ARSlist different\unique\special versus Communities. Do you miss the ARSlist Awards and sessions or see this list as a commodity now and just want to use it. Yes there is a purpose and an end goal here. If there is a company interested in sponsoring the ARSlist in it’s current form, and\or having a partnership with WWRUG, I would be happy to hear from you. Cheers Dan Creator of the ARSlist _ARSlist: Where the Answers Are and have been for 20 years_ -- *Tauf Chowdhury* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: What is it about the ARSlist that keeps you here rather than Communities
Daniel, While I do utilize the community a bit (not much) it's a simple thing for me. This is easier, it is tried and true. Frankly, I find the whole community site a horrid pain. Very confusing and not user friendly. On Tue, Aug 18, 2015 at 2:51 PM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** I’m not extremely active because I am juggling several major projects at the moment but I’d like to chime in for this. Also, thank you for maintaining the list and keeping it available to us this long. *Why are you more active here? I’m not especially active on either forum at the moment because of my workload, but I read the ARSList on a regular basis because it’s easier. *What makes the ARSlist different\unique\special versus Communities. This is much easier to use for me. I feel like part of the problem is how things have to be categorized on BMCDN to a very granular degree. It’s not hard to use, but requires a little more thought than an email does. Plus, there is the “sticky” aspect that I see things appear here from people that I know are knowledgeable. Email is also a lot easier to consume so I can passively scan large volumes of ARSList postings where I can’t do that on BMCDN. *Do you miss the ARSlist Awards and sessions or see this list as a commodity now and just want to use it. I’ve never really participated in the awards either way. I think community building is great but I barely have much time to participate. Thanks, *Shawn Pierson * Remedy Developer | Energy Transfer Private and confidential as detailed here http://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: What is it about the ARSlist that keeps you here rather than Communities
I use list because it is in email format Why: because I can search gmail anytime without an account login, it is easy in Google and BMC cannot remove the information. I can use from my iPhone I am not dependent on another company just google. When BMC is down Google is up? And last ; I am as 90% of all Americans -- resistant to change. Sent from my iPhone On Aug 18, 2015, at 12:52 PM, Daniel daniel.bl...@danielbloom.ca wrote: ** I know many of us go to both, I am especially interested in those that are here and not on communities or more active her. Why are you more active here? What makes the ARSlist different\unique\special versus Communities. Do you miss the ARSlist Awards and sessions or see this list as a commodity now and just want to use it. Yes there is a purpose and an end goal here. If there is a company interested in sponsoring the ARSlist in it’s current form, and\or having a partnership with WWRUG, I would be happy to hear from you. Cheers Dan Creator of the ARSlist _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
What is it about the ARSlist that keeps you here rather than Communities
LJ I don't want this thread to be hijacked - but a point on censorship. If something doesn't work, it doesn't work. Deleting posts has got little to do with machetes and more to do with an admission of failure. If someone is wrong and made some statemnt (X doesn't work), why not correct them? For example, BMC claim AtriumSSO provides a secure implementation for CA SiteMinder, yet reviewing the OpenAM source code demonstrates that it doesn't fully implement the SiteMinder protocol. Sharing this fact on BMC Communities was apparently 'offensive' - however others may conclude that misleading customers over the security aspects of a product is a somewhat greater crime. Here's the value of ARSList. BMC can't take away an email making an assertion that they dislike. Once upon a time, BMC were the masters of all they surveyed, but the wheels are now falling off the wagon. Repeated warnings about product quality - often made on this list - have been ignored. BMC are welcome to censor postings on Communities if it makes them feel better, but those ARSlist warnings will persist forever. But getting back to the original point: It's not just censorship, ARSlist is easy to use and I can read the emails on my iPhone wherever I may be regardless of whether I have any 3g. That's a big bonus. Also, ARSlist seems to attract the brigher BMC bods - probably because it's been around forever. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: What is it about the ARSlist that keeps you here rather than Communities
I 2nd this. I use both, but I find the list is much easier to use. I can scan it quickly looking for topics that interest me. I can post to it quickly. I get answers quickly. Fancy graphics, contributor points and “participation badges” are fluff. To answer that lady from the old Wendy’s commercials: THIS is where the beef is…. Tim From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Tuesday, August 18, 2015 3:06 PM To: arslist@ARSLIST.ORG Subject: Re: What is it about the ARSlist that keeps you here rather than Communities ** Daniel, While I do utilize the community a bit (not much) it's a simple thing for me. This is easier, it is tried and true. Frankly, I find the whole community site a horrid pain. Very confusing and not user friendly. On Tue, Aug 18, 2015 at 2:51 PM, Pierson, Shawn shawn.pier...@energytransfer.com mailto:shawn.pier...@energytransfer.com wrote: ** I’m not extremely active because I am juggling several major projects at the moment but I’d like to chime in for this. Also, thank you for maintaining the list and keeping it available to us this long. *Why are you more active here? I’m not especially active on either forum at the moment because of my workload, but I read the ARSList on a regular basis because it’s easier. *What makes the ARSlist different\unique\special versus Communities. This is much easier to use for me. I feel like part of the problem is how things have to be categorized on BMCDN to a very granular degree. It’s not hard to use, but requires a little more thought than an email does. Plus, there is the “sticky” aspect that I see things appear here from people that I know are knowledgeable. Email is also a lot easier to consume so I can passively scan large volumes of ARSList postings where I can’t do that on BMCDN. *Do you miss the ARSlist Awards and sessions or see this list as a commodity now and just want to use it. I’ve never really participated in the awards either way. I think community building is great but I barely have much time to participate. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: What is it about the ARSlist that keeps you here rather than Communities
It's the convenience, the fact that I can easily find what I'm looking for, and frankly, the people. Like Joe said, they are people I know. And like. Rick On Aug 18, 2015 12:41 PM, remedy...@gmail.com wrote: ** I use list because it is in email format Why: because I can search gmail anytime without an account login, it is easy in Google and BMC cannot remove the information. I can use from my iPhone I am not dependent on another company just google. When BMC is down Google is up? And last ; I am as 90% of all Americans -- resistant to change. Sent from my iPhone On Aug 18, 2015, at 12:52 PM, Daniel daniel.bl...@danielbloom.ca wrote: ** I know many of us go to both, I am especially interested in those that are here and not on communities or more active her. Why are you more active here? What makes the ARSlist different\unique\special versus Communities. Do you miss the ARSlist Awards and sessions or see this list as a commodity now and just want to use it. Yes there is a purpose and an end goal here. If there is a company interested in sponsoring the ARSlist in it’s current form, and\or having a partnership with WWRUG, I would be happy to hear from you. Cheers Dan Creator of the ARSlist _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: EXTERNAL: What is it about the ARSlist that keeps you here rather than Communities
Why are you more active here? We get answers to our questions, even the dumb ones. Arslist.org is always open in a browser on my PC. What makes the ARSlist different\unique\special versus Communities. Communities lets your search for a keyword. Bad thing? No but it is bad when it takes to one of the many flavors of BMC when I'm looking for Remedy AR System. Even though a lot of stuff here goes over my head with ITSM and CMDB talk, it still keeps me aware of what goes on. Do you miss the ARSlist Awards and sessions or see this list as a commodity now and just want to use it. Haven't been to Engage or WWWRug. My RUG experiences were Remedy RUG only. I did always enjoy nominating and voting though. Thank you, --- John J. Reiser Building 760-J202 Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MST Moorestown Region The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Sent: Tuesday, August 18, 2015 12:52 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: What is it about the ARSlist that keeps you here rather than Communities ** I know many of us go to both, I am especially interested in those that are here and not on communities or more active her. Why are you more active here? What makes the ARSlist different\unique\special versus Communities. Do you miss the ARSlist Awards and sessions or see this list as a commodity now and just want to use it. Yes there is a purpose and an end goal here. If there is a company interested in sponsoring the ARSlist in it's current form, and\or having a partnership with WWRUG, I would be happy to hear from you. Cheers Dan Creator of the ARSlist _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Communicating between ARS Servers 7.6.04 and 8.1.2 using WSDL...
There should not be any changes in there. As a side note. It is the complexity of the XML parsing that will affect MidTier more than the size. I had a case with an external app calling one of my services more than 50 times in a couple of hours pushing over 3.6 Meg per XML payload. MidTier 7.6.04 didn't have a problem. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, August 18, 2015 11:41 AM To: arslist@ARSLIST.ORG Subject: Re: Communicating between ARS Servers 7.6.04 and 8.1.2 using WSDL... ** This should not change much as the XSD's structure hasn't changed since 7.1.0, but I made a small error when stating the versions we would need to design a bidirectional communication between. It is 7.6.0 to 8.1.2 NOT 7.6.4 to 8.1.2. Any changes in the XSD's between these?? Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terry Bootsma Sent: Monday, August 17, 2015 8:14 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Communicating between ARS Servers 7.6.04 and 8.1.2 using WSDL... Just a note Joe. Depending upon the amount of data and the frequency of the synchronization, you may want to consider another technology other than web services. I was doing some load testing earlier this year and found that the mid-tier didn't scale very well when extracting large amounts of data via a programattic interface. This makes sense since all the parsing of XML/SOAP that the midtier has to do when converting/unconverting the data. Note, that this was not a Remedy ARSystem bottleneck, but the midtier.I worked with BMC support on this and it is something that they hope to fix in Remedy 9. :-) Terry From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: August-17-15 3:48 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Communicating between ARS Servers 7.6.04 and 8.1.2 using WSDL... ** It had to do with the change in the 7.1 patch where the namespace structure changed. I think prior to the 7.1 patch there was no namespace and after the patch there was. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Monday, August 17, 2015 2:04 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Communicating between ARS Servers 7.6.04 and 8.1.2 using WSDL... ** Sally, Thanks for your reply. From what I recollect (very vaguely) it wasn't as much to do with code change inside the AR layer as much it had to do with the structure of the WSDL's itself having changed with some new constructs added, that were not understood by the other system. I wish I had more details to share about that problem. But I do remember BMC Support calling it as a known limitation between those two versions saying that the WSDL would need to be manually tweaked for it to work. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ludwig, Sally Sent: Monday, August 17, 2015 2:45 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Communicating between ARS Servers 7.6.04 and 8.1.2 using WSDL... Hi Joe, There was a significant code change for web services between 6.3 and 7.6.04 which would have generated the problems you encountered.To be specific, it was at the 7.0.1 patch 004 level. At that point, all components ( Dev Studio, Midtier and AR server) needed to be at 7.0.1 patch 004 or better). There has not been any major changes between 7.6.04 and 8.1.02, so they should work in either direction. Best regards Sally Ludwig From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Monday, August 17, 2015 1:40 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Communicating between ARS Servers 7.6.04 and 8.1.2 using WSDL... Importance: High ** On paper - the easy answer is this should work. However a few years ago (maybe 3 years ago) I was attempting to prototype communication between a 7.6.04 system and a 6.3 system, something failed, of which I do not recall details. It had something to do with one system not recognizing certain constructs in the WSDL in the other system. I am inclined to think it was the 6.3 system that could not understand the 7.6.04 WSDL completely. Hence the intent behind this post - has anyone attempted a unidirectional or a bi directional sync of data between a 7.6.04 system and a 8.1.2 system? I might have to use search options too apart from create and modify options. Has anyone done this? Did you'll use the WSDL that was generated OTB by the Developer Studio? Or did you'll need to modify it in order for it to work? Joe
Re: What is it about the ARSlist that keeps you here rather than Communities
This was recommended to me at WWRUG2013, before that I didn't know about ARSlist. I am able to find information and get responses much faster here than on the Communities. I will be at Engage this year and depending on how that goes I might be interested in seeing another WWRUG if it does not provide the type of information that I need. Levi Lippincott / Remedy Administrator +1 402 561 7014 office +1 402 321 5421 mobile levi.lippinc...@interpublic.commailto:levi.lippinc...@interpublic.com Interpublic Group 6825 Pine Street, Omaha, NE 68106 Talent is a Gift; But Character is a Choice. -Matt Grotewold- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Sent: Tuesday, August 18, 2015 11:52 AM To: arslist@ARSLIST.ORG Subject: What is it about the ARSlist that keeps you here rather than Communities ** I know many of us go to both, I am especially interested in those that are here and not on communities or more active her. Why are you more active here? What makes the ARSlist different\unique\special versus Communities. Do you miss the ARSlist Awards and sessions or see this list as a commodity now and just want to use it. Yes there is a purpose and an end goal here. If there is a company interested in sponsoring the ARSlist in it's current form, and\or having a partnership with WWRUG, I would be happy to hear from you. Cheers Dan Creator of the ARSlist _ARSlist: Where the Answers Are and have been for 20 years_ This message contains information which may be confidential and privileged. Unless you are the intended recipient (or authorized to receive this message for the intended recipient), you may not use, copy, disseminate or disclose to anyone the message or any information contained in the message. If you have received the message in error, please advise the sender by reply e-mail, and delete the message. Thank you very much. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: a thread I haven't seen yet about BMC:Engage
Oh, gosh! I have been heads-down (well, only one head, really) pounding away at an ancient keyboard (I work in an operating museum) with big deliverables for weeks and almost missed this thread. I will surface long enough to come to Engage 2015, and wouldn’t miss it! Why am I coming up for air? Simple: YOU! Over the many years I have had one on one conversations with hundreds of people on this list at BMC Engage, WWRUG’s, BMC User World and the original RUG’s. In almost every one of these myriad dialogs I have learned something! There are billions of people, yet only a few thousand who practice this art, and those who really care will be at this annual meeting, sort of like the Convocation of Wizards. It’s a precious experience, and I look forward to seeing you again, hearing about your experiences, and learning something new. I should point out that not all of the things I have learned have been job related or career enhancements. The impromptu studies of the trajectory stability of airborne snack cakes, for example, have nothing to do with the Action Request System and everything to do with the spirit of the practitioners. Duck! Doug -- Doug Blair d...@blairing.com +1 224-558-5462 1208 East Fremont Street Arlington Heights, Illinois 60004 On Aug 17, 2015, at 2:08 PM, arslist arsl...@danielbloom.ca wrote: ** It was one of those weeks that we automatically excluded for WWRUG events. Along with Canadian Thanksgiving (which of course BMC:Engage landed on last year). I am flying out first thing Monday, so much for Labour Day. Dan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: EXTERNAL: What is it about the ARSlist that keeps you here rather than Communities
Why are you more active here? An email list is much more convenient as Outlook is always running and keeping a browser open to a webpage is not practical for me. What makes the ARSlist different\unique\special versus Communities. Again, I don't have to go and open up a web browser to find something. Do you miss the ARSlist Awards and sessions or see this list as a commodity now and just want to use it. While I have only been able to make 1 RUG I do miss the awards. It is always good to acknowledge and thank someone for helping you out. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Sent: Tuesday, August 18, 2015 12:52 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: EXTERNAL: What is it about the ARSlist that keeps you here rather than Communities ** I know many of us go to both, I am especially interested in those that are here and not on communities or more active her. Why are you more active here? What makes the ARSlist different\unique\special versus Communities. Do you miss the ARSlist Awards and sessions or see this list as a commodity now and just want to use it. Yes there is a purpose and an end goal here. If there is a company interested in sponsoring the ARSlist in it's current form, and\or having a partnership with WWRUG, I would be happy to hear from you. Cheers Dan Creator of the ARSlist ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: What is it about the ARSlist that keeps you here rather than Communities
I too have been in a number of those conversations. LJ stated it very well and I agree. The issue is not with you mentioning your product. Quite contrary in some of these discussions there has been mention of how it is sad the approach you often use overshadows the product you have to offer, and flat out leaves JSS with a black eye. I remember in one post you ripped ASSO to shreads techincally. While there were a few BMCers that became defensive you made a very well stated, technical-based post that could not be argued with. As much as a person or two wanted to delete the post it remained. Just to throw this out there for everybody, there are customers like LJ and myself that are moderators on the BMC Communities. We are involved in the backchannel conversations (like mentioned above) that are not publicly seen. It is not just BMC at the wheel there. Of course the platform being provided by BMC gives them ultimate power but us customers are not afraid to call them out when we feel somebody is being heavy-handed in the BMC Communities. Sure they could kick us out of our role however I think there are enough reasonable BMCers involved in BMC Communities that recognise the value of outside moderators. Yes, I have upset some BMCers with my outsider view in the Communities and so far I haven't been uninvited from the party. However I also don't start with a machete. I typically start with a small dead blow and work my way up from there if needed. Jason On Tue, Aug 18, 2015 at 12:44 PM, LJ LongWing lj.longw...@gmail.com wrote: ** John, I was involved in some of the discussions about what you had said on the communities that may have been edited/deletedI don't recall any of the specifics, but I can tell you that the discussion was around whether or not your statements were purely inflammatory in nature or not. I do recall some discussion regarding your stance on just about everything 'BMC' which in almost every forum I have experienced it is hostile at bestI personally feel that your words would come across better if you didn't have a machete in hand slashing around at everything around you while you were saying them :) On Tue, Aug 18, 2015 at 11:47 AM, John Baker jba...@javasystemsolutions.com wrote: Would you believe it, but BMC still censor posts on BMC Communities? Dare I mention any other SSO solution than AtriumSSO, which every man and his dog within BMC knows has been a complete shambles, they'll delete my post! Even if I point someone with a small budget at the 'open source' SSO solution for AR System, their moderators become quite cross. So Daniel, despite our famous rows, I still prefer reading ARSlist for the BMC gossip :) By the way, whilst I'm posting, I'll add a shamlesss plug. BMC's current 'front page' success story at Vodafone (http://www.bmcsoftware.uk/customers/vodafone.html) is deployed with the JSS SSO Plugin. :) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: EXTERNAL: What is it about the ARSlist that keeps you here rather than Communities
Hi, Dan: I will always appreciate the ARSList. I've signed up as soon as learned about it, last century. Is it possible that the responses are divided based on longevity of ARSList membership? Is it possible that some of us have fallen into the tried and true technology trap. Or, dare I say, Well we've always done it that way. Why change it? Although my activity in BMC Communities is mediocre, especially when compared to Jason Miller and LJ Longwing, I do like having both options. They both serve a purpose. The main reason I started to become more active in BMC Communities two years ago is because BMC directed me to submit Ideas, when I reported certain items as defects that they felt were working as designed. This coincides with their process change from internal enhancement requests to community votes. Overall, the BMC Communities presentation layer is pretty. However, I can't seem to give up the list. I just can't. - Ditto Fred Groom's responses to your questions. My two cents, Michelle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, August 18, 2015 5:05 PM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: What is it about the ARSlist that keeps you here rather than Communities ** Why are you more active here? An email list is much more convenient as Outlook is always running and keeping a browser open to a webpage is not practical for me. What makes the ARSlist different\unique\special versus Communities. Again, I don't have to go and open up a web browser to find something. Do you miss the ARSlist Awards and sessions or see this list as a commodity now and just want to use it. While I have only been able to make 1 RUG I do miss the awards. It is always good to acknowledge and thank someone for helping you out. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Sent: Tuesday, August 18, 2015 12:52 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: EXTERNAL: What is it about the ARSlist that keeps you here rather than Communities ** I know many of us go to both, I am especially interested in those that are here and not on communities or more active her. Why are you more active here? What makes the ARSlist different\unique\special versus Communities. Do you miss the ARSlist Awards and sessions or see this list as a commodity now and just want to use it. Yes there is a purpose and an end goal here. If there is a company interested in sponsoring the ARSlist in it's current form, and\or having a partnership with WWRUG, I would be happy to hear from you. Cheers Dan Creator of the ARSlist _ARSlist: Where the Answers Are and have been for 20 years_ -- This message, and any attachments, is for the intended recipient(s) only, may contain information that is privileged, confidential and/or proprietary and subject to important terms and conditions available at http://www.bankofamerica.com/emaildisclaimer. If you are not the intended recipient, please delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Communicating between ARS Servers 7.6.04 and 8.1.2 using WSDL...
I hit send too soon. When you mentioned your concern about extracting large amounts of data using WSDL, did you mean large number of rows at a time? Or records with a large size? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terry Bootsma Sent: Monday, August 17, 2015 8:14 PM To: arslist@ARSLIST.ORG Subject: Re: Communicating between ARS Servers 7.6.04 and 8.1.2 using WSDL... Just a note Joe. Depending upon the amount of data and the frequency of the synchronization, you may want to consider another technology other than web services. I was doing some load testing earlier this year and found that the mid-tier didn't scale very well when extracting large amounts of data via a programattic interface. This makes sense since all the parsing of XML/SOAP that the midtier has to do when converting/unconverting the data. Note, that this was not a Remedy ARSystem bottleneck, but the midtier.I worked with BMC support on this and it is something that they hope to fix in Remedy 9. :-) Terry _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: August-17-15 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: Communicating between ARS Servers 7.6.04 and 8.1.2 using WSDL... ** It had to do with the change in the 7.1 patch where the namespace structure changed. I think prior to the 7.1 patch there was no namespace and after the patch there was. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Monday, August 17, 2015 2:04 PM To: arslist@ARSLIST.ORG Subject: Re: Communicating between ARS Servers 7.6.04 and 8.1.2 using WSDL... ** Sally, Thanks for your reply. From what I recollect (very vaguely) it wasn't as much to do with code change inside the AR layer as much it had to do with the structure of the WSDL's itself having changed with some new constructs added, that were not understood by the other system. I wish I had more details to share about that problem. But I do remember BMC Support calling it as a known limitation between those two versions saying that the WSDL would need to be manually tweaked for it to work. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ludwig, Sally Sent: Monday, August 17, 2015 2:45 PM To: arslist@ARSLIST.ORG Subject: Re: Communicating between ARS Servers 7.6.04 and 8.1.2 using WSDL... Hi Joe, There was a significant code change for web services between 6.3 and 7.6.04 which would have generated the problems you encountered.To be specific, it was at the 7.0.1 patch 004 level. At that point, all components ( Dev Studio, Midtier and AR server) needed to be at 7.0.1 patch 004 or better). There has not been any major changes between 7.6.04 and 8.1.02, so they should work in either direction. Best regards Sally Ludwig From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Monday, August 17, 2015 1:40 PM To: arslist@ARSLIST.ORG Subject: Communicating between ARS Servers 7.6.04 and 8.1.2 using WSDL... Importance: High ** On paper - the easy answer is this should work. However a few years ago (maybe 3 years ago) I was attempting to prototype communication between a 7.6.04 system and a 6.3 system, something failed, of which I do not recall details. It had something to do with one system not recognizing certain constructs in the WSDL in the other system. I am inclined to think it was the 6.3 system that could not understand the 7.6.04 WSDL completely. Hence the intent behind this post - has anyone attempted a unidirectional or a bi directional sync of data between a 7.6.04 system and a 8.1.2 system? I might have to use search options too apart from create and modify options. Has anyone done this? Did you'll use the WSDL that was generated OTB by the Developer Studio? Or did you'll need to modify it in order for it to work? Joe _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Communicating between ARS Servers 7.6.04 and 8.1.2 using WSDL...
Thanks for that insight. We might not face that particular bottleneck as the requirement here is a very temp solution while on-boarding users to a newer version of the Remedy systems. Instead of a BB approach, we have decided to run 7.6.04 parallel to 8.1.2 and onboard smaller groups first with fewer users followed by larger groups. So the tickets would be raised by a group either on 7.6.04 or 8.1.2, depending on where they are supposed to be. And if the ticket has to be transferred to a group that is on the other version, that's where there is that data transfer. Else it stays on the system it was raised in. We are attempting to solution that problem, and given our processing power (# of AR Servers, mid tiers, size of machines, etc.), I think we may not have problem with the system unable to process data transferred through WSDL efficiently. But a good thought and I'll keep that in mind in case we need to design searches to extract data. For the moment, I would think we may require a search only if we want to look up the corresponding ticket on the other system - especially work log from the other system prior to the ticket being transferred. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terry Bootsma Sent: Monday, August 17, 2015 8:14 PM To: arslist@ARSLIST.ORG Subject: Re: Communicating between ARS Servers 7.6.04 and 8.1.2 using WSDL... Just a note Joe. Depending upon the amount of data and the frequency of the synchronization, you may want to consider another technology other than web services. I was doing some load testing earlier this year and found that the mid-tier didn't scale very well when extracting large amounts of data via a programattic interface. This makes sense since all the parsing of XML/SOAP that the midtier has to do when converting/unconverting the data. Note, that this was not a Remedy ARSystem bottleneck, but the midtier.I worked with BMC support on this and it is something that they hope to fix in Remedy 9. :-) Terry _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: August-17-15 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: Communicating between ARS Servers 7.6.04 and 8.1.2 using WSDL... ** It had to do with the change in the 7.1 patch where the namespace structure changed. I think prior to the 7.1 patch there was no namespace and after the patch there was. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Monday, August 17, 2015 2:04 PM To: arslist@ARSLIST.ORG Subject: Re: Communicating between ARS Servers 7.6.04 and 8.1.2 using WSDL... ** Sally, Thanks for your reply. From what I recollect (very vaguely) it wasn't as much to do with code change inside the AR layer as much it had to do with the structure of the WSDL's itself having changed with some new constructs added, that were not understood by the other system. I wish I had more details to share about that problem. But I do remember BMC Support calling it as a known limitation between those two versions saying that the WSDL would need to be manually tweaked for it to work. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ludwig, Sally Sent: Monday, August 17, 2015 2:45 PM To: arslist@ARSLIST.ORG Subject: Re: Communicating between ARS Servers 7.6.04 and 8.1.2 using WSDL... Hi Joe, There was a significant code change for web services between 6.3 and 7.6.04 which would have generated the problems you encountered.To be specific, it was at the 7.0.1 patch 004 level. At that point, all components ( Dev Studio, Midtier and AR server) needed to be at 7.0.1 patch 004 or better). There has not been any major changes between 7.6.04 and 8.1.02, so they should work in either direction. Best regards Sally Ludwig From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Monday, August 17, 2015 1:40 PM To: arslist@ARSLIST.ORG Subject: Communicating between ARS Servers 7.6.04 and 8.1.2 using WSDL... Importance: High ** On paper - the easy answer is this should work. However a few years ago (maybe 3 years ago) I was attempting to prototype communication between a 7.6.04 system and a 6.3 system, something failed, of which I do not recall details. It had something to do with one system not recognizing certain constructs in the WSDL in the other system. I am inclined to think it was the 6.3 system that could not understand the 7.6.04 WSDL completely. Hence the intent behind this post - has anyone attempted a unidirectional or a bi directional sync of data between a 7.6.04 system and a 8.1.2 system? I might have to use search options too apart from create and modify options. Has anyone done this? Did
Re: Smart IT Issue - Relating CIs
I'm on the same version, and logged in as myself with admin rights so I can see more datasets than most people, but still most of I.T. has access to at least two datasets here. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jamie Sent: Tuesday, August 18, 2015 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: Smart IT Issue - Relating CIs Shawn, What version of Smart IT are you using? I'm working through a project to implement Smart IT and I'm using Smart IT 1.1 Patch 01 and could not replicate your issue. See attached image of my search on one of our servers where I did not return multiple results, just one. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Communicating between ARS Servers 7.6.04 and 8.1.2 using WSDL...
This should not change much as the XSD's structure hasn't changed since 7.1.0, but I made a small error when stating the versions we would need to design a bidirectional communication between. It is 7.6.0 to 8.1.2 NOT 7.6.4 to 8.1.2. Any changes in the XSD's between these?? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terry Bootsma Sent: Monday, August 17, 2015 8:14 PM To: arslist@ARSLIST.ORG Subject: Re: Communicating between ARS Servers 7.6.04 and 8.1.2 using WSDL... Just a note Joe. Depending upon the amount of data and the frequency of the synchronization, you may want to consider another technology other than web services. I was doing some load testing earlier this year and found that the mid-tier didn't scale very well when extracting large amounts of data via a programattic interface. This makes sense since all the parsing of XML/SOAP that the midtier has to do when converting/unconverting the data. Note, that this was not a Remedy ARSystem bottleneck, but the midtier.I worked with BMC support on this and it is something that they hope to fix in Remedy 9. :-) Terry _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: August-17-15 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: Communicating between ARS Servers 7.6.04 and 8.1.2 using WSDL... ** It had to do with the change in the 7.1 patch where the namespace structure changed. I think prior to the 7.1 patch there was no namespace and after the patch there was. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Monday, August 17, 2015 2:04 PM To: arslist@ARSLIST.ORG Subject: Re: Communicating between ARS Servers 7.6.04 and 8.1.2 using WSDL... ** Sally, Thanks for your reply. From what I recollect (very vaguely) it wasn't as much to do with code change inside the AR layer as much it had to do with the structure of the WSDL's itself having changed with some new constructs added, that were not understood by the other system. I wish I had more details to share about that problem. But I do remember BMC Support calling it as a known limitation between those two versions saying that the WSDL would need to be manually tweaked for it to work. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ludwig, Sally Sent: Monday, August 17, 2015 2:45 PM To: arslist@ARSLIST.ORG Subject: Re: Communicating between ARS Servers 7.6.04 and 8.1.2 using WSDL... Hi Joe, There was a significant code change for web services between 6.3 and 7.6.04 which would have generated the problems you encountered.To be specific, it was at the 7.0.1 patch 004 level. At that point, all components ( Dev Studio, Midtier and AR server) needed to be at 7.0.1 patch 004 or better). There has not been any major changes between 7.6.04 and 8.1.02, so they should work in either direction. Best regards Sally Ludwig From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Monday, August 17, 2015 1:40 PM To: arslist@ARSLIST.ORG Subject: Communicating between ARS Servers 7.6.04 and 8.1.2 using WSDL... Importance: High ** On paper - the easy answer is this should work. However a few years ago (maybe 3 years ago) I was attempting to prototype communication between a 7.6.04 system and a 6.3 system, something failed, of which I do not recall details. It had something to do with one system not recognizing certain constructs in the WSDL in the other system. I am inclined to think it was the 6.3 system that could not understand the 7.6.04 WSDL completely. Hence the intent behind this post - has anyone attempted a unidirectional or a bi directional sync of data between a 7.6.04 system and a 8.1.2 system? I might have to use search options too apart from create and modify options. Has anyone done this? Did you'll use the WSDL that was generated OTB by the Developer Studio? Or did you'll need to modify it in order for it to work? Joe _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
What is it about the ARSlist that keeps you here rather than Communities
I know many of us go to both, I am especially interested in those that are here and not on communities or more active her. Why are you more active here? What makes the ARSlist different\unique\special versus Communities. Do you miss the ARSlist Awards and sessions or see this list as a commodity now and just want to use it. Yes there is a purpose and an end goal here. If there is a company interested in sponsoring the ARSlist in it's current form, and\or having a partnership with WWRUG, I would be happy to hear from you. Cheers Dan Creator of the ARSlist ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: What is it about the ARSlist that keeps you here rather than Communities
John, I was involved in some of the discussions about what you had said on the communities that may have been edited/deletedI don't recall any of the specifics, but I can tell you that the discussion was around whether or not your statements were purely inflammatory in nature or not. I do recall some discussion regarding your stance on just about everything 'BMC' which in almost every forum I have experienced it is hostile at bestI personally feel that your words would come across better if you didn't have a machete in hand slashing around at everything around you while you were saying them :) On Tue, Aug 18, 2015 at 11:47 AM, John Baker jba...@javasystemsolutions.com wrote: Would you believe it, but BMC still censor posts on BMC Communities? Dare I mention any other SSO solution than AtriumSSO, which every man and his dog within BMC knows has been a complete shambles, they'll delete my post! Even if I point someone with a small budget at the 'open source' SSO solution for AR System, their moderators become quite cross. So Daniel, despite our famous rows, I still prefer reading ARSlist for the BMC gossip :) By the way, whilst I'm posting, I'll add a shamlesss plug. BMC's current 'front page' success story at Vodafone (http://www.bmcsoftware.uk/customers/vodafone.html) is deployed with the JSS SSO Plugin. :) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Overview Console Issue
Mark, The display of tickets on the Overview console is determined by the user's Application Preferences, form CTM:CFG-ApplicationPreferences. You can set a System default set of preferences for all users and each user can set their own. Thank you, Sandra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Tuesday, August 18, 2015 11:22 AM To: arslist@ARSLIST.ORG Subject: Overview Console Issue ** Hi All, Seeing an issue with the overview console. When logging on the console correctly displays Assigned to Me. Selecting All My Groups works but then when going back to something else, all open Incidents, Changes, Tasks, and Work Orders are displayed. Has anyone seen this happen? Better yet, can anyone tell me how the queries are built? Have tried digging through the workflow and logs and have not hit on how it works yet. ARS 7.6.04 SP5 ITSM 7.6.04 SP2 Mid-Tier 7.6.04 SP5 Thanks Mark Mark Brittain Sr. OSD Systems Engineer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. - A Time Warner Cable Company mbritt...@navisite.com mailto:mbritt...@navisite.com Office: 315.634.9337 Mobile: 315.882.5360 navsig This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
JOB: Full-time Remedy Developer on 8.x - ActioNet, Inc.
Hello Listers, I'm looking for a full-time Remedy Developer with 8.x AR platform administrator and developer experience. Full-time ActioNet employee with benefits, competitive salary, and paid BMC training. Located at customer site in Aurora, CO. Must be a US citizen with ability to pass Federal Government clearance. If interested, please E-mail me at echast...@actionet.com Regards, Eric Chasteen ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Overview Console Issue
Hi All, Seeing an issue with the overview console. When logging on the console correctly displays Assigned to Me. Selecting All My Groups works but then when going back to something else, all open Incidents, Changes, Tasks, and Work Orders are displayed. Has anyone seen this happen? Better yet, can anyone tell me how the queries are built? Have tried digging through the workflow and logs and have not hit on how it works yet. ARS 7.6.04 SP5 ITSM 7.6.04 SP2 Mid-Tier 7.6.04 SP5 Thanks Mark Mark Brittain Sr. OSD Systems Engineer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315.634.9337 Mobile: 315.882.5360 [cid:image001.gif@01D0D9A7.D5B04810] This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Communicating between ARS Servers 7.6.04 and 8.1.2 using WSDL...
To answer your question... either. We've experienced that the midtier single-threads these web-service queries when they come through the midtier. Thus, if you have multiple people querying the same web service simultaneously, the second is blocked until the first is completed. Midtier 8.1.01 Terry On 2015-08-18 11:13, Joe D'Souza wrote: ** I hit send too soon. When you mentioned your concern about extracting large amounts of data using WSDL, did you mean large number of rows at a time? Or records with a large size? Joe - FROM: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] ON BEHALF OF Terry Bootsma SENT: Monday, August 17, 2015 8:14 PM TO: arslist@ARSLIST.ORG SUBJECT: Re: Communicating between ARS Servers 7.6.04 and 8.1.2 using WSDL... Just a note Joe. Depending upon the amount of data and the frequency of the synchronization, you may want to consider another technology other than web services. I was doing some load testing earlier this year and found that the mid-tier didn't scale very well when extracting large amounts of data via a programattic interface. This makes sense since all the parsing of XML/SOAP that the midtier has to do when converting/unconverting the data. Note, that this was not a Remedy ARSystem bottleneck, but the midtier. I worked with BMC support on this and it is something that they hope to fix in Remedy 9. :-) Terry - FROM: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] ON BEHALF OF Grooms, Frederick W SENT: August-17-15 3:48 PM TO: arslist@ARSLIST.ORG SUBJECT: Re: Communicating between ARS Servers 7.6.04 and 8.1.2 using WSDL... ** It had to do with the change in the 7.1 patch where the namespace structure changed. I think prior to the 7.1 patch there was no namespace and after the patch there was. Fred FROM: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] ON BEHALF OF Joe D'Souza SENT: Monday, August 17, 2015 2:04 PM TO: arslist@ARSLIST.ORG SUBJECT: Re: Communicating between ARS Servers 7.6.04 and 8.1.2 using WSDL... ** Sally, Thanks for your reply. From what I recollect (very vaguely) it wasn't as much to do with code change inside the AR layer as much it had to do with the structure of the WSDL's itself having changed with some new constructs added, that were not understood by the other system. I wish I had more details to share about that problem. But I do remember BMC Support calling it as a known limitation between those two versions saying that the WSDL would need to be manually tweaked for it to work. Joe - FROM: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] ON BEHALF OF Ludwig, Sally SENT: Monday, August 17, 2015 2:45 PM TO: arslist@ARSLIST.ORG SUBJECT: Re: Communicating between ARS Servers 7.6.04 and 8.1.2 using WSDL... Hi Joe, There was a significant code change for web services between 6.3 and 7.6.04 which would have generated the problems you encountered. To be specific, it was at the 7.0.1 patch 004 level. At that point, all components ( Dev Studio, Midtier and AR server) needed to be at 7.0.1 patch 004 or better). There has not been any major changes between 7.6.04 and 8.1.02, so they should work in either direction. Best regards Sally Ludwig FROM: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] ON BEHALF OF Joe D'Souza SENT: Monday, August 17, 2015 1:40 PM TO: arslist@ARSLIST.ORG SUBJECT: Communicating between ARS Servers 7.6.04 and 8.1.2 using WSDL... IMPORTANCE: High ** On paper - the easy answer is this should work. However a few years ago (maybe 3 years ago) I was attempting to prototype communication between a 7.6.04 system and a 6.3 system, something failed, of which I do not recall details. It had something to do with one system not recognizing certain constructs in the WSDL in the other system. I am inclined to think it was the 6.3 system that could not understand the 7.6.04 WSDL completely. Hence the intent behind this post - has anyone attempted a unidirectional or a bi directional sync of data between a 7.6.04 system and a 8.1.2 system? I might have to use search options too apart from create and modify options. Has anyone done this? Did you'll use the WSDL that was generated OTB by the Developer Studio? Or did you'll need to modify it in order for it to work? Joe _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for
Re: Smart IT Issue - Relating CIs
That is a bit odd, as I'm also listed as an Administrator on my environment. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
