How to retrieve a report consisting of the last logged in users in remedy 8.1
Hi Experts, Please guide us on how to fetch a report consisting of the users who last logged in with there timestamp in remedy 8.1. Early help will be highly appreciated. Cheers, Abhi.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
BMC MyIT MongoDB Parameters
Hi, I posted this in the MYIT communities however thought I would also post it here as it is pretty urgent. https://communities.bmc.com/message/558039#558039 Hi I am busy setting up a MYIT 2.5 environment on a new virtual server and I am running into a problem which I am hoping someone can help with. During the running of the installer, I get to the section that is the Smart IT / MYIT MongoDB Parameters where I enter the information for my mongodb setup. I have setup a mongodb cluster which is responding to shell queries and i can even connect to it using Robomongo 0.8.5 which is a GUI interface for it. I enter the information for my primary mongodb server, specifiy the port and leave the default database as social. I then select the mongodb authentication required tick box and enter the credentials of siteRootAdmin along with the password. (siteRootAdmin was created as per the BMC documentation and has a role of root) When I click next, I am presented with a error message Supplied authorization params is wrong for MongoDB instance/db I have tried different parameters and even created a new admin or root user to try with. It will not accept the params. I have followed the documentation during the installation (Configuring MongoDB for BMC MyIT - BMC MyIT 2.5 - BMC Documentation https://docs.bmc.com/docs/display/public/myit25/Configuring+MongoDB+for+BMC+MyIT?src=searchsrc=search) which went through with no problems. Any ideas on what I should look out for next? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARERR 9755 - any experience with this error?
Have you looked at this KB and the listed references. It may be not all of the scripts and background entries got the server name change. https://kb.bmc.com/infocenter/index?page=contentid=KA364225actp=searchviewlocale=en_USsearchid=1439998818504 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ARERR 9755 - any experience with this error?
Hi Folks, Just received the following error even through a process restart and a server restart: 9755 Error Error encountered while initializing (Initialization routine) the shared library. On server startup, an initialization routine runs for all shared extension libraries that are loaded. The initialization routine returned an error, and the shared library was unloaded from memory. The server functions, but any functionality associated with the shared library is unavailable. To resolve the problem, check the implementation of the routine and make any necessary corrections. Server Cent OS 2.6.32-504.3.3.el6.x86_64 DB Oracle 11.2.0 ARS/ITSM 8.1.0 (unpatched) Any help would be appreciated. Especially how to check the implementation and make any necessary corrections J The server doesn't function altogether well either J I can do simple queries but cannot pick up the a bunch of Schema info real fast. That puts it out altogether it would seem. I'd hate to go back to a very old snapshot J It is a host that was replicated from a running system and then had a host name change - which was not altogether successful but was working enough to do writes and set create Archive forms. Cheers Ben Chernys www.softwaretoolhouse.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Re: ARS 8.0. RedHat 5 = 6 migration
HiI had major problems with Java 8. After talking to BMC Support I had to go back to v6. I don't know if this has been fixed in the meantime. Shafqat Ayaz From: frex popo frexpo...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, August 19, 2015 11:11 AM Subject: Re: ARS 8.0. RedHat 5 = 6 migration **Thanks JasonI checked the Knowlege Base and saw few issues with Java8 and ARS8.1 and other issues but nothing related to ARS8.0...So still investigating. Thanks On Wed, Aug 19, 2015 at 9:10 AM, Jason Miller jason.mil...@gmail.com wrote: **I remember seeing something in the past about Java 8 and ARS and/or ITSM 8.x incompatibility. Is java 8 listed on the comparability matrix for Remedy 8? It may have been addressed in an update but wanted give a heads up. I don't remember the exact details. It is either mentioned her on the list or the BMC Communities (well and kb.bmc.com probably). Jason On Tue, Aug 18, 2015 at 11:38 PM, frex popo frexpo...@gmail.com wrote: **We are migrating ARS/ITSM 8.0 OS from Linux RedHat5 to Linux 6 and all the rest stays the same, apart from Java We are planning on installing Java v8 instead of the current version Java v6. Anyone encounters some problems with having ARS/ITSM 8.0 running Java v8? Best Regardsfrex_ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARERR 9755 - any experience with this error?
Not sure if this is your issue When I was testing 8.1 on CentOS I had an issue where the libfreebl3.so from BMC (in the bin directory) was from an older version and that caused the system not to start. I renamed that file so the arserverd process would find the one in the system library folder instead and that solved my issue. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys Sent: Wednesday, August 19, 2015 10:26 AM To: arslist@ARSLIST.ORG Subject: ARERR 9755 - any experience with this error? ** Hi Folks, Just received the following error even through a process restart and a server restart: 9755 Error Error encountered while initializing (Initialization routine) the shared library. On server startup, an initialization routine runs for all shared extension libraries that are loaded. The initialization routine returned an error, and the shared library was unloaded from memory. The server functions, but any functionality associated with the shared library is unavailable. To resolve the problem, check the implementation of the routine and make any necessary corrections. Server Cent OS 2.6.32-504.3.3.el6.x86_64 DB Oracle 11.2.0 ARS/ITSM 8.1.0 (unpatched) Any help would be appreciated. Especially how to check the implementation and make any necessary corrections :) The server doesn't function altogether well either :) I can do simple queries but cannot pick up the a bunch of Schema info real fast. That puts it out altogether it would seem. I'd hate to go back to a very old snapshot :) It is a host that was replicated from a running system and then had a host name change - which was not altogether successful but was working enough to do writes and set create Archive forms. Cheers Ben Chernys www.softwaretoolhouse.comhttp://www.softwaretoolhouse.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: a thread I haven't seen yet about BMC:Engage
see you all there! :) On Saturday, August 15, 2015 at 3:10:44 PM UTC-4, arslist owner wrote: ** The conference is less than a month away, and I haven’t seen much in the way of folks saying they will be there? For those that are on the ARSlist I will have the ARSlist buttons and hats there this year. Hats are limited. Not sure when or how they will be given out and this will be the last time I bring them along, so be there and get your limited edition memorabilia. I thought the content looked much improved over last year and I am looking forward to catching more sessions than I have even been to before. (granted, in my case getting to 5 sessions would be a record, seems to take a long time to get from one room to the next when there are 10 people to talk to in between, best reason to be there though!) Cheers Dan _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC MyIT MongoDB Parameters
Hi Brad, I had the same issue so I installed MyIT without authentication. In theory you can re-enable authentication in the config.js file but I didn’t get this to work the first time then ran out of time to test it further. The password in this file should be encrypted which you can do by: - Open a command prompt and navigate to D:\ProgramFiles\BMCSoftware\Smart_IT_MyIT\Smart_IT_MyIT\node - Run the following command: node.exe D:\ProgramFiles\BMCSoftware\Smart_IT_MyIT\Smart_IT_MyIT\social\scripts\setmongodbpassword.js social_admin unencrypted password - Open the file D:\ProgramFiles\BMCSoftware\Smart_IT_MyIT\Smart_IT_MyIT\config.js and copy the following lines: db_auth: true, db_username: social_admin, db_pw: Encrypted Password, - Open the file D:\ProgramFiles\BMCSoftware\Smart_IT_MyIT\Smart_IT_MyIT\social\config.js and replace the following lines with the lines copied above: db_auth: false, db_username: , db_pw: , I think that the latest BMC documentation covers this as well. Cheers Peter From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of BradRemedy Sent: 19 August 2015 13:33 To: arslist@ARSLIST.ORG Subject: BMC MyIT MongoDB Parameters ** Hi, I posted this in the MYIT communities however thought I would also post it here as it is pretty urgent. https://communities.bmc.com/message/558039#558039 Hi I am busy setting up a MYIT 2.5 environment on a new virtual server and I am running into a problem which I am hoping someone can help with. During the running of the installer, I get to the section that is the Smart IT / MYIT MongoDB Parameters where I enter the information for my mongodb setup. I have setup a mongodb cluster which is responding to shell queries and i can even connect to it using Robomongo 0.8.5 which is a GUI interface for it. I enter the information for my primary mongodb server, specifiy the port and leave the default database as social. I then select the mongodb authentication required tick box and enter the credentials of siteRootAdmin along with the password. (siteRootAdmin was created as per the BMC documentation and has a role of root) When I click next, I am presented with a error message Supplied authorization params is wrong for MongoDB instance/db I have tried different parameters and even created a new admin or root user to try with. It will not accept the params. I have followed the documentation during the installation ( https://docs.bmc.com/docs/display/public/myit25/Configuring+MongoDB+for+BMC+MyIT?src=searchsrc=search Configuring MongoDB for BMC MyIT - BMC MyIT 2.5 - BMC Documentation) which went through with no problems. Any ideas on what I should look out for next? _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Barcode Integration (Recommendation)
Listers: Having gone through this exercise recently I thought I would pass this along in case someone else is searching for barcode integration. First off it is a shootout to find barcode fonts that are reasonably affordable. I have seen pricing for individual BC fonts in extremes. So if you need to produce a barcode on a form and then have the ability to produce a report with a barcode on the report then take a look at these folks: http://www.java4less.com/ Their J4L Barcode Suite is $180/US and includes BOTH 1D and 2D barcodes. Their integration possibilities include .NET, AJAX/JavaScript, JAVA and more. We recently installed their package using web services. They have evaluation packages for you to download and test. Great solution with a reasonable pricing structure and super support. Regards.Gidd Glidden L. Calden Description: Description: cid:image001.png@01CE55F4.8A02E5F0 Office ( 916.900.1222 Web 8 http://www.e-servicesuite.com/ http://www.e-servicesuite.com E-mail + mailto:g...@e-servicesuite.com mailto:g...@e-servicesuite.com P Please consider the environment before printing this e-mail This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image003.png Description: Binary data
High volume email inbox
Just wondering … who feels they have a “high-volume” inbox for their IT group? And if so — how many incoming mails do you get a day??? And … roughly -what % are “good” And — generically - how do the “non-good” emails breakout? - bounces? - auto-response? - spam? Or anything else that would be good Thanks, -John -- *John Sundberg* Kinetic Data, Inc. Your business. Your process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARS 8.0. RedHat 5 = 6 migration
Yeah, I agree. I am thinking with ARS/ITSM 8.x that Java 7 is the safe bet. If you were looking at ARS/ITSM 9 then I would say give Java 8 serious consideration. Jason On Wed, Aug 19, 2015 at 7:30 AM, Shafqat Ayaz shafq...@yahoo.com wrote: ** Hi I had major problems with Java 8. After talking to BMC Support I had to go back to v6. I don't know if this has been fixed in the meantime. *Shafqat Ayaz* -- *From:* frex popo frexpo...@gmail.com *To:* arslist@ARSLIST.ORG *Sent:* Wednesday, August 19, 2015 11:11 AM *Subject:* Re: ARS 8.0. RedHat 5 = 6 migration ** Thanks Jason I checked the Knowlege Base and saw few issues with Java8 and ARS8.1 and other issues but nothing related to ARS8.0...So still investigating. Thanks On Wed, Aug 19, 2015 at 9:10 AM, Jason Miller jason.mil...@gmail.com wrote: ** I remember seeing something in the past about Java 8 and ARS and/or ITSM 8.x incompatibility. Is java 8 listed on the comparability matrix for Remedy 8? It may have been addressed in an update but wanted give a heads up. I don't remember the exact details. It is either mentioned her on the list or the BMC Communities (well and kb.bmc.com probably). Jason On Tue, Aug 18, 2015 at 11:38 PM, frex popo frexpo...@gmail.com wrote: ** We are migrating ARS/ITSM 8.0 OS from Linux RedHat5 to Linux 6 and all the rest stays the same, apart from Java We are planning on installing Java v8 instead of the current version Java v6. Anyone encounters some problems with having ARS/ITSM 8.0 running Java v8? Best Regards frex _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: High volume email inbox
John, I don’t know if we have a “high-volume” but I just ran a report and this is what I show over the past 2 weeks, excluding weekends. We averaged 2,454 emails per day with our lowest day being 1,806 and our highest being 2,998. For “good” emails we averaged 95.6% with our lowest being 94.3% and our highest being 97.0%. The only real “non-good” types of emails we have are when someone is trying to update a specific ticket with a reply and the subject line is formatted improperly to allow the ticket # to be pulled out. We accomplish this by filtering out almost all other “non-good” types of emails on the mail server. All spam is filtered at the corporate messaging level so we do not handle that, I suppose a few might slip through the cracks. All bounce-backs and auto-replies are automatically deleted on the mailbox side, with the exception being if there is a ticket number in the subject line to update the ticket. This allows a support staff member who is trying to troubleshoot an issue know if the person they are trying to contact is out of the office. For giggles below is my quick/dirty spreadsheet of the data. Date Incoming Outgoing Update Bad Good Average 8/4/2015 2395 20909 1585 98 95.9% 8/5/2015 2602 21934 1766 77 97.0% 8/6/2015 2423 18722 1601 96 96.0% 8/7/2015 1977 15308 1372 82 95.9% 8/10/2015 2820 22292 1835 109 96.1% 8/11/2015 2661 22410 1686 151 94.3% 8/12/2015 2998 22451 2133 114 96.2% 8/13/2015 2494 21355 1726 111 95.5% 8/14/2015 1806 14930 1250 93 94.9% 8/17/2015 2607 22212 1664 136 94.8% 8/18/2015 2725 22895 1766 136 95.0% 8/19/2015 1945 15853 1312 82 95.8% Average 2454 20106 1641 107 I hope that helps or answers your question. Levi Lippincott / Remedy Administrator +1 402 561 7014 office +1 402 321 5421 mobile levi.lippinc...@interpublic.commailto:levi.lippinc...@interpublic.com Interpublic Group 6825 Pine Street, Omaha, NE 68106 Talent is a Gift; But Character is a Choice. -Matt Grotewold- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Wednesday, August 19, 2015 11:54 AM To: arslist@ARSLIST.ORG Subject: High volume email inbox ** Just wondering … who feels they have a “high-volume” inbox for their IT group? And if so — how many incoming mails do you get a day??? And … roughly -what % are “good” And — generically - how do the “non-good” emails breakout? - bounces? - auto-response? - spam? Or anything else that would be good Thanks, -John -- John Sundberg Kinetic Data, Inc. Your business. Your process. 651-556-0930 I john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com www.kineticdata.comhttp://www.kineticdata.com/ I community.kineticdata.comhttp://community.kineticdata.com/ _ARSlist: Where the Answers Are and have been for 20 years_ This message contains information which may be confidential and privileged. Unless you are the intended recipient (or authorized to receive this message for the intended recipient), you may not use, copy, disseminate or disclose to anyone the message or any information contained in the message. If you have received the message in error, please advise the sender by reply e-mail, and delete the message. Thank you very much. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: High volume email inbox
Levi, Great stuff. So - in general it seems as if the incoming mail is pretty highly standardized and is reasonable to automate (in terms of updating tickets ???) Would you say you use the inbox for a “variety” of “routes” — or do you have different email accounts for different functions? (I am just trying to get my head around using email for automation) -John On Wed, Aug 19, 2015 at 2:40 PM, Lippincott, Levi (OMA-GIS) levi.lippinc...@interpublic.com wrote: ** John, I don’t know if we have a “high-volume” but I just ran a report and this is what I show over the past 2 weeks, excluding weekends. We averaged 2,454 emails per day with our lowest day being 1,806 and our highest being 2,998. For “good” emails we averaged 95.6% with our lowest being 94.3% and our highest being 97.0%. The only real “non-good” types of emails we have are when someone is trying to update a specific ticket with a reply and the subject line is formatted improperly to allow the ticket # to be pulled out. We accomplish this by filtering out almost all other “non-good” types of emails on the mail server. All spam is filtered at the corporate messaging level so we do not handle that, I suppose a few might slip through the cracks. All bounce-backs and auto-replies are automatically deleted on the mailbox side, with the exception being if there is a ticket number in the subject line to update the ticket. This allows a support staff member who is trying to troubleshoot an issue know if the person they are trying to contact is out of the office. For giggles below is my quick/dirty spreadsheet of the data. *Date* *Incoming* *Outgoing* *Update* *Bad* *Good Average* 8/4/2015 2395 20909 1585 98 95.9% 8/5/2015 2602 21934 1766 77 97.0% 8/6/2015 2423 18722 1601 96 96.0% 8/7/2015 1977 15308 1372 82 95.9% 8/10/2015 2820 22292 1835 109 96.1% 8/11/2015 2661 22410 1686 151 94.3% 8/12/2015 2998 22451 2133 114 96.2% 8/13/2015 2494 21355 1726 111 95.5% 8/14/2015 1806 14930 1250 93 94.9% 8/17/2015 2607 22212 1664 136 94.8% 8/18/2015 2725 22895 1766 136 95.0% 8/19/2015 1945 15853 1312 82 95.8% Average 2454 20106 1641 107 I hope that helps or answers your question. *Levi Lippincott / *Remedy Administrator +1 402 561 7014 office +1 402 321 5421 mobile levi.lippinc...@interpublic.com *Interpublic Group* 6825 Pine Street, Omaha, NE 68106 *Talent is a Gift; But Character is a Choice. -Matt Grotewold-* *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Sundberg *Sent:* Wednesday, August 19, 2015 11:54 AM *To:* arslist@ARSLIST.ORG *Subject:* High volume email inbox ** Just wondering … who feels they have a “high-volume” inbox for their IT group? And if so — how many incoming mails do you get a day??? And … roughly -what % are “good” And — generically - how do the “non-good” emails breakout? - bounces? - auto-response? - spam? Or anything else that would be good Thanks, -John -- *John Sundberg* *Kinetic Data, Inc.* *Your business. Your process.* 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _ARSlist: Where the Answers Are and have been for 20 years_ This message contains information which may be confidential and privileged. Unless you are the intended recipient (or authorized to receive this message for the intended recipient), you may not use, copy, disseminate or disclose to anyone the message or any information contained in the message. If you have received the message in error, please advise the sender by reply e-mail, and delete the message. Thank you very much. _ARSlist: Where the Answers Are and have been for 20 years_ -- *John Sundberg* Kinetic Data, Inc. Your business. Your process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
High volume email inbox
John Funny you should say that. I went for a shower this morning and received 14 by the time I got out. I genuinely sighed. :) I had dinner earlier and received 21 in the process - my missus has banned my iPhone from the tabel. I'm at the end of the JSS support inbox so people email me - but my categorisation is often JSS issue and BMC support not delivering, often with quite an even split. I bet your support team have similar categorisations :) I've had over a hundred since midnight and there's still a few hours of the US working day to go... John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARERR 9755 - any experience with this error?
Thanks Fred, I see a whack of the same ones under bmc and a slightly more modern one under /lic64. So, I'll give it a test tomorrow (It's 22:00 here now J) However, no files were changed and this only recently started happening J root@cent_9 bmc]# ls -l $x -rwxrwxr-x. 1 ARS ARS 426010 Jan 25 2013 ./ARSystem/bin/libfreebl3.so -rwxrwxr-x. 1 ARS ARS 426010 Jan 25 2013 ./ARSystem/plugins/ardbcldap/linux/libfreebl3.so -rwxrwxr-x. 1 ARS ARS 426010 Jan 25 2013 ./ARSystem/plugins/arealdap/linux/libfreebl3.so -rwxrwxr-x. 1 ARS ARS 426010 Jan 25 2013 ./ARSystem/plugins/atriumsso/linux/libfreebl3.so -rwxrwxr-x. 1 ARS ARS 426010 Jan 25 2013 ./ARSystem/plugins/ssoldap/linux/libfreebl3.so lrwxrwxrwx. 1 root root 25 Dec 23 2014 /usr/lib64/libfreebl3.so - ../../lib64/libfreebl3.so [root@cent_9 bmc]# ls -l /lib64/libfreebl3.so -rwxr-xr-x. 1 root root 480288 Nov 18 2014 /lib64/libfreebl3.so I'll post the response tomorrow. Thanks again, Ben From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: August-19-15 18:43 To: arslist@ARSLIST.ORG Subject: Re: ARERR 9755 - any experience with this error? ** Not sure if this is your issue.. When I was testing 8.1 on CentOS I had an issue where the libfreebl3.so from BMC (in the bin directory) was from an older version and that caused the system not to start. I renamed that file so the arserverd process would find the one in the system library folder instead and that solved my issue. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys Sent: Wednesday, August 19, 2015 10:26 AM To: arslist@ARSLIST.ORG Subject: ARERR 9755 - any experience with this error? ** Hi Folks, Just received the following error even through a process restart and a server restart: 9755 Error Error encountered while initializing (Initialization routine) the shared library. On server startup, an initialization routine runs for all shared extension libraries that are loaded. The initialization routine returned an error, and the shared library was unloaded from memory. The server functions, but any functionality associated with the shared library is unavailable. To resolve the problem, check the implementation of the routine and make any necessary corrections. Server Cent OS 2.6.32-504.3.3.el6.x86_64 DB Oracle 11.2.0 ARS/ITSM 8.1.0 (unpatched) Any help would be appreciated. Especially how to check the implementation and make any necessary corrections J The server doesn't function altogether well either J I can do simple queries but cannot pick up the a bunch of Schema info real fast. That puts it out altogether it would seem. I'd hate to go back to a very old snapshot J It is a host that was replicated from a running system and then had a host name change - which was not altogether successful but was working enough to do writes and set create Archive forms. Cheers Ben Chernys www.softwaretoolhouse.com _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Re: How to retrieve a report consisting of the last logged in users in remedy 8.1
Hi, I would turn on License Tracking, which creates a record in AR System Historical License Usage upon each session. There you have the login date. Make sure to truncate old data, as the number of records grow. You can create a filter to that form that updates a custom form of yours with the last logged in user. It is enough with just a single record in that custom form. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi Experts, Please guide us on how to fetch a report consisting of the users who last logged in with there timestamp in remedy 8.1. Early help will be highly appreciated. Cheers, Abhi.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: High volume email inbox
John — thx … However — I was thinking more of a larger corporate service desk :) Thanks though, -John On Wed, Aug 19, 2015 at 2:36 PM, John Baker jba...@javasystemsolutions.com wrote: John Funny you should say that. I went for a shower this morning and received 14 by the time I got out. I genuinely sighed. :) I had dinner earlier and received 21 in the process - my missus has banned my iPhone from the tabel. I'm at the end of the JSS support inbox so people email me - but my categorisation is often JSS issue and BMC support not delivering, often with quite an even split. I bet your support team have similar categorisations :) I've had over a hundred since midnight and there's still a few hours of the US working day to go... John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *John Sundberg* Kinetic Data, Inc. Your business. Your process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: High volume email inbox
Great timing for this conversation. Just this week I started building an app so we can start to transition from our one-off filters on the AR System Email Messages for into a data-driven process. I don't consider our system to be particularly high-volume for incoming messages though. Taking a quick look (Crystal Report) we have been averaging about 300-400 incoming emails a day during the workweek for a few weeks. Back in July we have a few 800-900 incoming email days. We haven't really had a way to quantify like Levi does regarding good vs. bad. I am interested to know more how he is doing that. I did a spot check on a few of the 900 days and it did look like a large majority were valid system emails that should create Incidents. I would be curious to see if we are getting spam. There are many cases where people reply to the emails that say DO NOT REPLY and we have never had workflow to update requests (yet). I also tend to see a fair number of out of office replies when I take a look at what has been coming in. Up to this point we use only one incoming address and workflow handles it from there. I am building the new app to capture what inbox the message came in to so we can start separating processes/rules by inbox in the future if we want to. Jason On Wed, Aug 19, 2015 at 1:14 PM, John Sundberg john.sundb...@kineticdata.com wrote: ** Levi, Great stuff. So - in general it seems as if the incoming mail is pretty highly standardized and is reasonable to automate (in terms of updating tickets ???) Would you say you use the inbox for a “variety” of “routes” — or do you have different email accounts for different functions? (I am just trying to get my head around using email for automation) -John On Wed, Aug 19, 2015 at 2:40 PM, Lippincott, Levi (OMA-GIS) levi.lippinc...@interpublic.com wrote: ** John, I don’t know if we have a “high-volume” but I just ran a report and this is what I show over the past 2 weeks, excluding weekends. We averaged 2,454 emails per day with our lowest day being 1,806 and our highest being 2,998. For “good” emails we averaged 95.6% with our lowest being 94.3% and our highest being 97.0%. The only real “non-good” types of emails we have are when someone is trying to update a specific ticket with a reply and the subject line is formatted improperly to allow the ticket # to be pulled out. We accomplish this by filtering out almost all other “non-good” types of emails on the mail server. All spam is filtered at the corporate messaging level so we do not handle that, I suppose a few might slip through the cracks. All bounce-backs and auto-replies are automatically deleted on the mailbox side, with the exception being if there is a ticket number in the subject line to update the ticket. This allows a support staff member who is trying to troubleshoot an issue know if the person they are trying to contact is out of the office. For giggles below is my quick/dirty spreadsheet of the data. *Date* *Incoming* *Outgoing* *Update* *Bad* *Good Average* 8/4/2015 2395 20909 1585 98 95.9% 8/5/2015 2602 21934 1766 77 97.0% 8/6/2015 2423 18722 1601 96 96.0% 8/7/2015 1977 15308 1372 82 95.9% 8/10/2015 2820 22292 1835 109 96.1% 8/11/2015 2661 22410 1686 151 94.3% 8/12/2015 2998 22451 2133 114 96.2% 8/13/2015 2494 21355 1726 111 95.5% 8/14/2015 1806 14930 1250 93 94.9% 8/17/2015 2607 22212 1664 136 94.8% 8/18/2015 2725 22895 1766 136 95.0% 8/19/2015 1945 15853 1312 82 95.8% Average 2454 20106 1641 107 I hope that helps or answers your question. *Levi Lippincott / *Remedy Administrator +1 402 561 7014 office +1 402 321 5421 mobile levi.lippinc...@interpublic.com *Interpublic Group* 6825 Pine Street, Omaha, NE 68106 *Talent is a Gift; But Character is a Choice. -Matt Grotewold-* *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Sundberg *Sent:* Wednesday, August 19, 2015 11:54 AM *To:* arslist@ARSLIST.ORG *Subject:* High volume email inbox ** Just wondering … who feels they have a “high-volume” inbox for their IT group? And if so — how many incoming mails do you get a day??? And … roughly -what % are “good” And — generically - how do the “non-good” emails breakout? - bounces? - auto-response? - spam? Or anything else that would be good Thanks, -John -- *John Sundberg* *Kinetic Data, Inc.* *Your business. Your process.* 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _ARSlist: Where the Answers Are and have been for 20 years_ This message contains information which may be confidential and privileged. Unless you are the intended recipient (or authorized to
Re: ARS 8.0. RedHat 5 = 6 migration
So it would be good to know of any problems before I get started. I will be installing the whole lot ARS/ITSM/SRM/SMARTIT etc etc.. so a lots of work and disappointment if afterwards something doesn't work as expected :) On Wed, Aug 19, 2015 at 12:11 PM, frex popo frexpo...@gmail.com wrote: Thanks Jason I checked the Knowlege Base and saw few issues with Java8 and ARS8.1 and other issues but nothing related to ARS8.0...So still investigating. Thanks On Wed, Aug 19, 2015 at 9:10 AM, Jason Miller jason.mil...@gmail.com wrote: ** I remember seeing something in the past about Java 8 and ARS and/or ITSM 8.x incompatibility. Is java 8 listed on the comparability matrix for Remedy 8? It may have been addressed in an update but wanted give a heads up. I don't remember the exact details. It is either mentioned her on the list or the BMC Communities (well and kb.bmc.com probably). Jason On Tue, Aug 18, 2015 at 11:38 PM, frex popo frexpo...@gmail.com wrote: ** We are migrating ARS/ITSM 8.0 OS from Linux RedHat5 to Linux 6 and all the rest stays the same, apart from Java We are planning on installing Java v8 instead of the current version Java v6. Anyone encounters some problems with having ARS/ITSM 8.0 running Java v8? Best Regards frex _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARS 8.0. RedHat 5 = 6 migration
Sorry Jason didn't answer your question. For ARS8.0 the compatibility matrix states there is support for Java6 and higher, which means 7 and 8 should in theory be supported as well?! Windows, Solaris, Linux (Red Hat and SUSE) Oracle Java SE 6 Update 17 On Wed, Aug 19, 2015 at 12:14 PM, frex popo frexpo...@gmail.com wrote: So it would be good to know of any problems before I get started. I will be installing the whole lot ARS/ITSM/SRM/SMARTIT etc etc.. so a lots of work and disappointment if afterwards something doesn't work as expected :) On Wed, Aug 19, 2015 at 12:11 PM, frex popo frexpo...@gmail.com wrote: Thanks Jason I checked the Knowlege Base and saw few issues with Java8 and ARS8.1 and other issues but nothing related to ARS8.0...So still investigating. Thanks On Wed, Aug 19, 2015 at 9:10 AM, Jason Miller jason.mil...@gmail.com wrote: ** I remember seeing something in the past about Java 8 and ARS and/or ITSM 8.x incompatibility. Is java 8 listed on the comparability matrix for Remedy 8? It may have been addressed in an update but wanted give a heads up. I don't remember the exact details. It is either mentioned her on the list or the BMC Communities (well and kb.bmc.com probably). Jason On Tue, Aug 18, 2015 at 11:38 PM, frex popo frexpo...@gmail.com wrote: ** We are migrating ARS/ITSM 8.0 OS from Linux RedHat5 to Linux 6 and all the rest stays the same, apart from Java We are planning on installing Java v8 instead of the current version Java v6. Anyone encounters some problems with having ARS/ITSM 8.0 running Java v8? Best Regards frex _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: What is it about the ARSlist that keeps you here rather than Communities
What Rick said! Me Too! AOL will Rule the world! Seriously, I can get an answer here at 3am if I am in trouble. I don’t have to wonder what community it should go in and I know the answers are coming from people who have walked the walk and lived to tell! Yes, it is 1:21am and I am working! Claire From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Tuesday, August 18, 2015 2:50 PM To: arslist@ARSLIST.ORG Subject: Re: What is it about the ARSlist that keeps you here rather than Communities ** It's the convenience, the fact that I can easily find what I'm looking for, and frankly, the people. Like Joe said, they are people I know. And like. Rick On Aug 18, 2015 12:41 PM, remedy...@gmail.commailto:remedy...@gmail.com wrote: ** I use list because it is in email format Why: because I can search gmail anytime without an account login, it is easy in Google and BMC cannot remove the information. I can use from my iPhone I am not dependent on another company just google. When BMC is down Google is up? And last ; I am as 90% of all Americans -- resistant to change. Sent from my iPhone On Aug 18, 2015, at 12:52 PM, Daniel daniel.bl...@danielbloom.camailto:daniel.bl...@danielbloom.ca wrote: ** I know many of us go to both, I am especially interested in those that are here and not on communities or more active her. Why are you more active here? What makes the ARSlist different\unique\special versus Communities. Do you miss the ARSlist Awards and sessions or see this list as a commodity now and just want to use it. Yes there is a purpose and an end goal here. If there is a company interested in sponsoring the ARSlist in it’s current form, and\or having a partnership with WWRUG, I would be happy to hear from you. Cheers Dan Creator of the ARSlist _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
OT: What is it about the ARSlist that keeps you here rather than Communities
Stop working :) On Tue, Aug 18, 2015 at 11:21 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** What Rick said! Me Too! AOL will Rule the world! Seriously, I can get an answer here at 3am if I am in trouble. I don’t have to wonder what community it should go in and I know the answers are coming from people who have walked the walk and lived to tell! Yes, it is 1:21am and I am working! Claire *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook *Sent:* Tuesday, August 18, 2015 2:50 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: What is it about the ARSlist that keeps you here rather than Communities ** It's the convenience, the fact that I can easily find what I'm looking for, and frankly, the people. Like Joe said, they are people I know. And like. Rick On Aug 18, 2015 12:41 PM, remedy...@gmail.com wrote: ** I use list because it is in email format Why: because I can search gmail anytime without an account login, it is easy in Google and BMC cannot remove the information. I can use from my iPhone I am not dependent on another company just google. When BMC is down Google is up? And last ; I am as 90% of all Americans -- resistant to change. Sent from my iPhone On Aug 18, 2015, at 12:52 PM, Daniel daniel.bl...@danielbloom.ca wrote: ** I know many of us go to both, I am especially interested in those that are here and not on communities or more active her. Why are you more active here? What makes the ARSlist different\unique\special versus Communities. Do you miss the ARSlist Awards and sessions or see this list as a commodity now and just want to use it. Yes there is a purpose and an end goal here. If there is a company interested in sponsoring the ARSlist in it’s current form, and\or having a partnership with WWRUG, I would be happy to hear from you. Cheers Dan Creator of the ARSlist _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Error: Validation of rules failed.
Hello Team, Can you please help me understand why one of our integration for PC update data is not working? Basically I need to add new set of field and the way this works is that the integration is setup on the AIE engine for Asset Management System (AMS) running on Remedy platform v7.1. The source is from another system/website that has SQL as the backend and is being pulled to AMS. However, when I tried running the job again after adding the new fields, I'm getting these errors. Please help advise. Thank you very much! [Wed Aug 19 2015 01:22:06.3620] - TID: 001 ERR*** Error: Validation of rules failed. No data exchange will start until the problem is fixed. [Wed Aug 19 2015 01:22:06.3780] - TID: 001 STSStopDataHandlers: Disconnected from both AR/CMDB and Vendor application. [Wed Aug 19 2015 01:22:06.3780] - TID: 001 ERR*** Unable to transfer data. Field mapping errors must be corrected. *** Above snippet came from attached file found from the server where AIE is hosted/install. Regards, Jojo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years [Tue Aug 18 2015 22:02:03.3100] - TID: 001 DTL Rule 14: Company (id: 11) set to 'Texas Instruments' [Tue Aug 18 2015 22:02:03.3100] - TID: 001 DTL Rule 15: SiteGroup (id: 20007) set to 'AIZU' [Tue Aug 18 2015 22:02:03.3100] - TID: 001 DTL Rule 16: Floor (id: 26004) set to 'WP2F' [Tue Aug 18 2015 22:02:03.3100] - TID: 001 DTL Rule 17: SystemRole (id: 26002) set to 'FAB/Clean Room' [Tue Aug 18 2015 22:02:03.3100] - TID: 001 DTL Rule 18: UserDefined1 (id: 75004) set to '' [Tue Aug 18 2015 22:02:03.3100] - TID: 001 DTL Rule 19: UserDefined2 (id: 75005) set to '' [Tue Aug 18 2015 22:02:03.3100] - TID: 001 DTL Rule 20: WarrantyStartDate (id: 536871927) set to '04/21/2015 00:00:00' [Tue Aug 18 2015 22:02:03.3100] - TID: 001 DTL Rule 21: WarrantyEndDate (id: 536871931) set to '04/22/2018 00:00:00' [Tue Aug 18 2015 22:02:03.3100] - TID: 001 DTL Rule 22: OrderID (id: 26034) set to '' [Tue Aug 18 2015 22:02:03.3100] - TID: 001 DTL Rule 23: LocalTagNumber (id: 75000) set to '' [Tue Aug 18 2015 22:02:03.3100] - TID: 001 DTL Key Rule 1 : SerialNumber (id: 20001) set to 'D59PY42' [Tue Aug 18 2015 22:02:03.3100] - TID: 001 DTL Key Rule 3 : Name (id: 20020) set to 'PCDS1020' [Tue Aug 18 2015 22:02:03.3100] - TID: 001 SUMM Creating Class 'BMC.CORE:BMC_ComputerSystem' instance for Key [D59PY42,E014910900,PCDS1020] [Tue Aug 18 2015 22:02:03.3100] - TID: 001 API+ CMDBCreateInstance -- Class [BMC.CORE:BMC_ComputerSystem] Key [D59PY42,E014910900,PCDS1020] [Tue Aug 18 2015 22:02:03.4980] - TID: 001 API- CMDBCreateInstance OK Instance [OI-1228200A942A4F84A421BBC49B8F16E9] [Tue Aug 18 2015 22:02:03.4980] - TID: 001 SUMM Creating Class instance OK Instance [OI-1228200A942A4F84A421BBC49B8F16E9] [Tue Aug 18 2015 22:02:03.4980] - TID: 001 DTLEntry D59PY42,E014910900,PCDS1020 was added to AR [Tue Aug 18 2015 22:02:03.4980] - TID: 001 SQL+ Get Data SQL command : SELECT [Computer], [ExpenseTag], [SerialNumber], [Manufacturer], [Model], [Status], [UserName], [Type], [SupportGroup], [UserManagerName], [SiteCode], [Location], [SystemRole], [UserDefined1], [UserDefined2], convert(varchar, [WarrantyStartDate], 101) + ' ' + convert(varchar, [WarrantyStartDate], 108), convert(varchar, [WarrantyEndDate], 101) + ' ' + convert(varchar, [WarrantyEndDate], 108), [PO], [LocalTagNumber], [SerialNumber], [Computer] FROM [dbo].[TI_vwAMSSync] WITH (NOLOCK) WHERE [SerialNumber] = 'DD5RM12' AND [ExpenseTag] = 'E014901400' AND [Computer] = 'PABS0040' [Tue Aug 18 2015 22:02:03.5290] - TID: 001 SQL- Get Data SQL command OK [Tue Aug 18 2015 22:02:03.5290] - TID: 001 DTLData obtained from Source for mappings: 'Personal Computer Update' [Tue Aug 18 2015 22:02:03.5290] - TID: 001 DTL Rule 1 : 'function|lower($Computer$)', Value: 'pabs0040' [Tue Aug 18 2015 22:02:03.5290] - TID: 001 DTL Rule 2 : 'ExpenseTag', Value: 'E014901400' [Tue Aug 18 2015 22:02:03.5290] - TID: 001 DTL Rule 3 : 'function|lower($SerialNumber$)', Value: 'dd5rm12' [Tue Aug 18 2015 22:02:03.5290] - TID: 001 DTL Rule 4 : 'Manufacturer', Value: 'Dell' [Tue Aug 18 2015 22:02:03.5290] - TID: 001 DTL Rule 5 : 'Model', Value: 'Latitude E5440' [Tue Aug 18 2015 22:02:03.5290] - TID: 001 DTL Rule 6 : 'Status', Value: 'Deployed' [Tue Aug 18 2015 22:02:03.5290] - TID: 001 DTL Rule 7 : 'function|lower($UserName$)', Value: 'a0601634' [Tue Aug 18 2015 22:02:03.5290] - TID: 001 DTL Rule 8 : 'constant|Expense', Value: 'Expense' [Tue Aug 18 2015 22:02:03.5290] - TID: 001 DTL Rule 9 :
ARS 8.0. RedHat 5 = 6 migration
We are migrating ARS/ITSM 8.0 OS from Linux RedHat5 to Linux 6 and all the rest stays the same, apart from Java We are planning on installing Java v8 instead of the current version Java v6. Anyone encounters some problems with having ARS/ITSM 8.0 running Java v8? Best Regards frex ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARS 8.0. RedHat 5 = 6 migration
I remember seeing something in the past about Java 8 and ARS and/or ITSM 8.x incompatibility. Is java 8 listed on the comparability matrix for Remedy 8? It may have been addressed in an update but wanted give a heads up. I don't remember the exact details. It is either mentioned her on the list or the BMC Communities (well and kb.bmc.com probably). Jason On Tue, Aug 18, 2015 at 11:38 PM, frex popo frexpo...@gmail.com wrote: ** We are migrating ARS/ITSM 8.0 OS from Linux RedHat5 to Linux 6 and all the rest stays the same, apart from Java We are planning on installing Java v8 instead of the current version Java v6. Anyone encounters some problems with having ARS/ITSM 8.0 running Java v8? Best Regards frex _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARS 8.0. RedHat 5 = 6 migration
Thanks Jason I checked the Knowlege Base and saw few issues with Java8 and ARS8.1 and other issues but nothing related to ARS8.0...So still investigating. Thanks On Wed, Aug 19, 2015 at 9:10 AM, Jason Miller jason.mil...@gmail.com wrote: ** I remember seeing something in the past about Java 8 and ARS and/or ITSM 8.x incompatibility. Is java 8 listed on the comparability matrix for Remedy 8? It may have been addressed in an update but wanted give a heads up. I don't remember the exact details. It is either mentioned her on the list or the BMC Communities (well and kb.bmc.com probably). Jason On Tue, Aug 18, 2015 at 11:38 PM, frex popo frexpo...@gmail.com wrote: ** We are migrating ARS/ITSM 8.0 OS from Linux RedHat5 to Linux 6 and all the rest stays the same, apart from Java We are planning on installing Java v8 instead of the current version Java v6. Anyone encounters some problems with having ARS/ITSM 8.0 running Java v8? Best Regards frex _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How to retrieve a report consisting of the last logged in users in remedy 8.1
How to turn on the licence tracking in ar system.? Is there any OOB mechanism to achieve this requirement. Regards, Abhi On 20 Aug 2015 01:46, Misi Mladoniczky m...@rrr.se wrote: Hi, I would turn on License Tracking, which creates a record in AR System Historical License Usage upon each session. There you have the login date. Make sure to truncate old data, as the number of records grow. You can create a filter to that form that updates a custom form of yours with the last logged in user. It is enough with just a single record in that custom form. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi Experts, Please guide us on how to fetch a report consisting of the users who last logged in with there timestamp in remedy 8.1. Early help will be highly appreciated. Cheers, Abhi.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
