Re: Several custom fields disapeared from our CHG:Infrastructure Change form

[Gordon Frank]

I want to thank everyone that responded. I found the problem. The "z2PH
ChangeInfo"  Page Holder has an attribute of Visible. Somehow it got it got
set to False (yeah, that will do it). The problem is it happened when I
wasn't logged on, so there might be a Active Link or Filter touching that
field.

Anyways, it works and Thanks

I owe you all a beer.


On Fri, Sep 11, 2015 at 12:33 PM, Gordon Frank  wrote:

> Did your Role mappings (or the groups that were mapped) change?
> Application states?
> (those are both odd things to have changed, but you never know)
>
> The State of the Application "Remedy Change Management" is Production.
>
> Groups and Roles haven't changed from OOTB I don't believe. What are the
> OOTB settings for these?
>
> On Fri, Sep 11, 2015 at 12:17 PM, Thad Esser  wrote:
>
>> **
>> Did your Role mappings (or the groups that were mapped) change?
>> Application states?
>> (those are both odd things to have changed, but you never know)
>>
>> -Thad
>>
>> On Fri, Sep 11, 2015 at 8:15 AM, Gordon Frank  wrote:
>>
>>> **
>>> All,
>>>
>>> I am working with CHG:Infrastructure Change with several custom Tabs
>>> added to the
>>>
>>> "z2PH ChangeInfo"  Page Holder.
>>>
>>> Everything in the Page Holder disappeared suddenly on both the
>>> web\MidTier client and Thick Client. This was not just the custom fields.
>>> The OOTB Tabs and fields disappeared as well.
>>>
>>> The contents can still be seen in Developers Studio.
>>>
>>> I'm at a loss for how this could have happened.
>>>
>>> Any ideas?
>>>
>>> --
>>>
>>>  [image: Crab]
>>> Gordon M. Frank
>>> ITIL V3 Foundation Certified
>>> Security + Certified
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
>
> --
>
>  [image: Crab]
> Gordon M. Frank
> ITIL V3 Foundation Certified
> Security + Certified
> Mobile: 410-689-9373
>



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 [image: Crab]
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Security + Certified
Mobile: 410-689-9373

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Re: Several custom fields disapeared from our CHG:Infrastructure Change form

[Gordon Frank]

I have flushed cache on browser, midtier and performed a hard cache flush.
Same result.

Thanks for the comeback.

Anyone else want to take a shot at this. I am thinking it might have to do
with overlays in 7.6.4 somehow.

Gordon

On Fri, Sep 11, 2015 at 11:36 AM, Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS  wrote:

> 1) Flush Cache on Midtier
> 2) Did you change the permissions on the tabs recently?
> 3) Flush your browser cache
>
> Lisa
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Gordon Frank
> Sent: Friday, September 11, 2015 11:15 AM
> To: arslist@ARSLIST.ORG
> Subject: Several custom fields disapeared from our CHG:Infrastructure
> Change form
>
> **
> All,
>
> I am working with CHG:Infrastructure Change with several custom Tabs added
> to the
>
> "z2PH ChangeInfo"  Page Holder.
>
> Everything in the Page Holder disappeared suddenly on both the web\MidTier
> client and Thick Client. This was not just the custom fields. The OOTB Tabs
> and fields disappeared as well.
>
> The contents can still be seen in Developers Studio.
>
> I'm at a loss for how this could have happened.
>
> Any ideas?
>
>
> --
>
>
>  Crab
>
> Gordon M. Frank
> ITIL V3 Foundation Certified
> Security + Certified
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>



-- 

 [image: Crab]
Gordon M. Frank
ITIL V3 Foundation Certified
Security + Certified
Mobile: 410-689-9373

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Re: Several custom fields disapeared from our CHG:Infrastructure Change form

[Gordon Frank]

Did your Role mappings (or the groups that were mapped) change?
Application states?
(those are both odd things to have changed, but you never know)

The State of the Application "Remedy Change Management" is Production.

Groups and Roles haven't changed from OOTB I don't believe. What are the
OOTB settings for these?

On Fri, Sep 11, 2015 at 12:17 PM, Thad Esser  wrote:

> **
> Did your Role mappings (or the groups that were mapped) change?
> Application states?
> (those are both odd things to have changed, but you never know)
>
> -Thad
>
> On Fri, Sep 11, 2015 at 8:15 AM, Gordon Frank  wrote:
>
>> **
>> All,
>>
>> I am working with CHG:Infrastructure Change with several custom Tabs
>> added to the
>>
>> "z2PH ChangeInfo"  Page Holder.
>>
>> Everything in the Page Holder disappeared suddenly on both the
>> web\MidTier client and Thick Client. This was not just the custom fields.
>> The OOTB Tabs and fields disappeared as well.
>>
>> The contents can still be seen in Developers Studio.
>>
>> I'm at a loss for how this could have happened.
>>
>> Any ideas?
>>
>> --
>>
>>  [image: Crab]
>> Gordon M. Frank
>> ITIL V3 Foundation Certified
>> Security + Certified
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 

 [image: Crab]
Gordon M. Frank
ITIL V3 Foundation Certified
Security + Certified
Mobile: 410-689-9373

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Re: Several custom fields disapeared from our CHG:Infrastructure Change form

[Gordon Frank]

If you are server grouped make sure when viewing from the "thick client"
you are logged into your primary server - definition cache interval may not
have taken place yet for secondary servers.

We are not server grouped and I mainly use the "thick client"
for convenience sometimes (Ctrl-T still works). We only have one DB server
(UNIX based), one Application Server (Windows based) and one MidTier server
(Windows based)

Thanks for the comeback

On Fri, Sep 11, 2015 at 11:40 AM, Brian Stone  wrote:

> If you are server grouped make sure when viewing from the "thick client"
> you are logged into your primary server - definition cache interval may not
> have taken place yet for secondary servers.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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>



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 [image: Crab]
Gordon M. Frank
ITIL V3 Foundation Certified
Security + Certified
Mobile: 410-689-9373

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Re: Several custom fields disapeared from our CHG:Infrastructure Change form

[Gordon Frank]

What permissions did you set on the new z2PH ChangeInfo"  Page Holder. ?

General Access and Public

On Fri, Sep 11, 2015 at 12:21 PM, Fannin, Teresa S. <
teresa.s.fan...@accenturefederal.com> wrote:

> **
>
> Thad,
>
> What permissions did you set on the new z2PH ChangeInfo"  Page Holder. ?
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Thad Esser
> *Sent:* Friday, September 11, 2015 11:17 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Several custom fields disapeared from our
> CHG:Infrastructure Change form
>
>
>
> **
>
> Did your Role mappings (or the groups that were mapped) change?
> Application states?
>
> (those are both odd things to have changed, but you never know)
>
>
>
> -Thad
>
>
>
> On Fri, Sep 11, 2015 at 8:15 AM, Gordon Frank  wrote:
>
> **
>
> All,
>
>
>
> I am working with CHG:Infrastructure Change with several custom Tabs added
> to the
>
>
>
> "z2PH ChangeInfo"  Page Holder.
>
>
>
> Everything in the Page Holder disappeared suddenly on both the web\MidTier
> client and Thick Client. This was not just the custom fields. The OOTB Tabs
> and fields disappeared as well.
>
>
>
> The contents can still be seen in Developers Studio.
>
>
>
> I'm at a loss for how this could have happened.
>
>
>
> Any ideas?
>
>
>
> --
>
>  [image: Crab]
>
> Gordon M. Frank
> ITIL V3 Foundation Certified
>
> Security + Certified
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>



-- 

 [image: Crab]
Gordon M. Frank
ITIL V3 Foundation Certified
Security + Certified
Mobile: 410-689-9373

___
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Re: Several custom fields disapeared from our CHG:Infrastructure Change form

[Gordon Frank]

Can you see the tabs in the thick client when using a Remedy Admin account?

No, the Tabs and fields are hidden as well

Thanks for the comeback!

On Fri, Sep 11, 2015 at 11:56 AM, JD Hood  wrote:

> **
> Web client usually doesn't suddenly change from login to login, unless the
> mid tier updates it's cache, so that's a head scratcher.
>
> The thick client *can* respond to sudden changes... Can you see the tabs
> in the thick client when using a Remedy Admin account? Perhaps the
> permissions (tabs, workflow) need to be verified?
>
> That's the first thing that comes to mind.
>
> Good luck with it!
> -JDHood
>
> On Fri, Sep 11, 2015 at 11:15 AM, Gordon Frank  wrote:
>
>> **
>> All,
>>
>> I am working with CHG:Infrastructure Change with several custom Tabs
>> added to the
>>
>> "z2PH ChangeInfo"  Page Holder.
>>
>> Everything in the Page Holder disappeared suddenly on both the
>> web\MidTier client and Thick Client. This was not just the custom fields.
>> The OOTB Tabs and fields disappeared as well.
>>
>> The contents can still be seen in Developers Studio.
>>
>> I'm at a loss for how this could have happened.
>>
>> Any ideas?
>>
>> --
>>
>>  [image: Crab]
>> Gordon M. Frank
>> ITIL V3 Foundation Certified
>> Security + Certified
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 

 [image: Crab]
Gordon M. Frank
ITIL V3 Foundation Certified
Security + Certified
Mobile: 410-689-9373

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Re: Several custom fields disapeared from our CHG:Infrastructure Change form

[Fannin, Teresa S.]

Thad,
What permissions did you set on the new z2PH ChangeInfo"  Page Holder. ?


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser
Sent: Friday, September 11, 2015 11:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Several custom fields disapeared from our CHG:Infrastructure 
Change form

**
Did your Role mappings (or the groups that were mapped) change?  Application 
states?
(those are both odd things to have changed, but you never know)

-Thad

On Fri, Sep 11, 2015 at 8:15 AM, Gordon Frank 
> wrote:
**
All,

I am working with CHG:Infrastructure Change with several custom Tabs added to 
the

"z2PH ChangeInfo"  Page Holder.

Everything in the Page Holder disappeared suddenly on both the web\MidTier 
client and Thick Client. This was not just the custom fields. The OOTB Tabs and 
fields disappeared as well.

The contents can still be seen in Developers Studio.

I'm at a loss for how this could have happened.

Any ideas?

--

 [Crab]
Gordon M. Frank
ITIL V3 Foundation Certified
Security + Certified
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Custom Filter Plug-In Failing

[Pospi ARSList]

Hi Jeff,

 

You may want to consider running a trace against the arplugin.exe process.

Looking at the details you provided it looks like you are on Windows. You 
should be able to get some debug/trace utilities on the internet that would be 
equivalent of trace/strace on UNIX servers.

It may give you some idea about what might be causing the plugin server to 
crash. You can try comparing the output taken when using the different versions 
of the executable (one that crashes and one that does not).

 

Hope this helps

 

Kind Regards

Jiri Pospisil

 

From: Jeff Lockemy [mailto:jlock...@gmail.com] 
Sent: 10 September 2015 16:49
Subject: Re: Custom Filter Plug-In Failing

 

** 

Thank you LJ

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, September 10, 2015 8:35 AM
To: arslist@ARSLIST.ORG  
Subject: Re: Custom Filter Plug-In Failing

 

** 

Obvious something is going on, I have no clue what out could be though.  BMC is 
going to beg your best bet at this point.

On Thu, Sep 10, 2015 at 4:15 AM, Jeff Lockemy  > wrote:

 

** 

 

Another side note, if the AR System is running a latest Service Pack (7.6.4 SP5 
or 8.1 SP2), but I downgrade just the “arplugin.exe” file to an earlier Service 
Pack version (7.6.4 SP3 or 8.1) then our custom plug-in runs just fine.

 

Thanks,

Jeff

 

From: Jeff Lockemy [mailto:jlock...@gmail.com] 
Sent: Thursday, September 10, 2015 6:45 AM
To: 'arslist@ARSLIST.ORG'  >
Subject: RE: Custom Filter Plug-In Failing

 

 

On both versions the AR System terminates when the plug-in is called.

 

Wed Sep 09 17:19:29 2015  390695 : AR System plug-in server terminated when a 
signal/exception was received by the server (ARNOTE 40)

Wed Sep 09 17:19:29 2015Code: c005

   Operation: ARFilterApiCall

   VendorName: QMX.ARF.MAKEFILE

   Plugin-Lib: arfilterapiskl.dll

   Access Addr: 016B45A0

   Stack Begin: 

  Addr: 77762990

  Addr: 77762C7A

  Addr: 77762B65

  Addr: 76B014AD

  Addr: 7C34218A

  Addr: 00404477

  Addr: 004041A6

  Addr: 0040F43A

  Addr: 004ACC0C

  Addr: 004B8766

  Addr: 7C349565

  Addr: 76B0336A

  Addr: 77769882

  Addr: 77769855

   Stack End 

 

Wed Sep 09 17:19:29 2015  390695 : AR System plug-in server terminated - fatal 
error occurred in plug-in server (ARNOTE 45)

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, September 9, 2015 5:18 PM
To: arslist@ARSLIST.ORG  
Subject: Re: Custom Filter Plug-In Failing

 

** 

What sort of problems is it reporting?

On Wed, Sep 09, 2015 at 2:15 PM, Jeff Lockemy  > wrote:

 

Good Afternoon List, 

Has any encountered an issue with a custom C filter plug-in that started 
with 7.6.4 SP5 or 8.1 SP1? 

We have a custom C filter plug-in that works fine on 7.6.4 SP3 and 8.1 (no 
service pack) but it fails on 7.6.4 SP5 and 8.1 SP1 and SP2.  Looking at the 
arplugin.exe, the file size increased a decent percentage from the version 
it works in to the version that it's now failing in.  So I suspect that BMC 
made some changes to the arplugin.exe in late 2013/early 2014 that is now 
causing our filter plug-in to fail. 

If anyone is experiencing the same issue and potential workaround, or has a 
custom C filter plug-in that runs successfully on 7.6.4 SP5 or 8.1 SP1 or 
SP2 that they could send me for comparison purposes that may help, I would 
really appreciate it. 

Best regards, 
Jeff 

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Re: Question on overlays - when?

[Wallace, Kelvin]

In the Master Index documentation for 7.6.4, several references to overlays are 
mentioned.  In 7.6.3’s Master Index documentation, there is no mention of 
overlays.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Friday, September 11, 2015 9:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question on overlays - when?

** Pretty sure it was 7.6.3.

Which was the weirdest - IMHO - it was such a big change (and possibly 
dangerous) it deserved a .0 release - like 8.0.

-John



On Friday, September 11, 2015, 
richard@bwc.state.oh.us 
> wrote:
**
In which version of ARserver/Remedy did the base and overlay forms
first appear?





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--

John Sundberg
Kinetic Data, Inc.
"Your business. Your process."

651-556-0930 I 
john.sundb...@kineticdata.com
www.kineticdata.com I 
community.kineticdata.com



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Re: Question on overlays - when?

[Saji Philip]

7.6.04

On Fri, Sep 11, 2015, 8:59 PM Wallace, Kelvin <
kelvin.wall...@freshfromflorida.com> wrote:

> **
>
> In the Master Index documentation for 7.6.4, several references to
> overlays are mentioned.  In 7.6.3’s Master Index documentation, there is no
> mention of overlays.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *John Sundberg
> *Sent:* Friday, September 11, 2015 9:25 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Question on overlays - when?
>
>
>
> ** Pretty sure it was 7.6.3.
>
>
>
> Which was the weirdest - IMHO - it was such a big change (and possibly
> dangerous) it deserved a .0 release - like 8.0.
>
>
>
> -John
>
>
>
>
>
>
> On Friday, September 11, 2015, richard@bwc.state.oh.us <
> richard@bwc.state.oh.us> wrote:
>
> **
>
> In which version of ARserver/Remedy did the base and overlay forms
>
> first appear?
>
>
>
>
>
>
>
>
>
>
>
> Portions of this message may be confidential under an exemption to Ohio's
> public records law or under a legal privilege. If you have received this
> message in error or due to an unauthorized transmission or interception,
> please delete all copies from your system without disclosing, copying, or
> transmitting this message. Portions of this message may be confidential
> under an exemption to Ohio's public records law or under a legal privilege.
> If you have received this message in error or due to an unauthorized
> transmission or interception, please delete all copies from your system
> without disclosing, copying, or transmitting this message. Portions of this
> message may be confidential under an exemption to Ohio's public records law
> or under a legal privilege. If you have received this message in error or
> due to an unauthorized transmission or interception, please delete all
> copies from your system without disclosing, copying, or transmitting this
> message.
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> --
>
> *John Sundberg*
>
> *Kinetic Data, Inc.*
>
> *"Your business. Your process."*
>
>
>
> 651-556-0930 I john.sundb...@kineticdata.com
>
> www.kineticdata.com I community.kineticdata.com
>
>
>
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Question on overlays - when?

[John Sundberg]

Pretty sure it was 7.6.3.

Which was the weirdest - IMHO - it was such a big change (and possibly
dangerous) it deserved a .0 release - like 8.0.

-John



On Friday, September 11, 2015, richard@bwc.state.oh.us <
richard@bwc.state.oh.us> wrote:

> **
>
> In which version of ARserver/Remedy did the base and overlay forms
>
> first appear?
>
>
>
>
>
>
>
>
>
>
> Portions of this message may be confidential under an exemption to Ohio's
> public records law or under a legal privilege. If you have received this
> message in error or due to an unauthorized transmission or interception,
> please delete all copies from your system without disclosing, copying, or
> transmitting this message. Portions of this message may be confidential
> under an exemption to Ohio's public records law or under a legal privilege.
> If you have received this message in error or due to an unauthorized
> transmission or interception, please delete all copies from your system
> without disclosing, copying, or transmitting this message. Portions of this
> message may be confidential under an exemption to Ohio's public records law
> or under a legal privilege. If you have received this message in error or
> due to an unauthorized transmission or interception, please delete all
> copies from your system without disclosing, copying, or transmitting this
> message.
> _ARSlist: "Where the Answers Are" and have been for 20 years_



-- 

*John Sundberg*
Kinetic Data, Inc.
"Your business. Your process."

651-556-0930 I john.sundb...@kineticdata.com
www.kineticdata.com I community.kineticdata.com

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Re: Question on overlays - when?

[Walters, Mark]

8.1

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us
Sent: 11 September 2015 15:47
To: arslist@ARSLIST.ORG
Subject: Question on overlays - when?

**
In which version of ARserver/Remedy did the base and overlay forms
first appear?





Portions of this message may be confidential under an exemption to Ohio's 
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Question on overlays - when?

[richard....@bwc.state.oh.us]

In which version of ARserver/Remedy did the base and overlay forms
first appear?





Portions of this message may be confidential under an exemption to Ohio's 
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message in error or due to an unauthorized transmission or interception, please 
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to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
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Re: Question on overlays - when?

[Stone, Brian]

Wouldn't that be 7.6

From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on 
behalf of Walters, Mark [mark_walt...@bmc.com]
Sent: Friday, September 11, 2015 10:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question on overlays - when?

**
8.1

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us
Sent: 11 September 2015 15:47
To: arslist@ARSLIST.ORG
Subject: Question on overlays - when?

**
In which version of ARserver/Remedy did the base and overlay forms
first appear?





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Several custom fields disapeared from our CHG:Infrastructure Change form

[Gordon Frank]

All,

I am working with CHG:Infrastructure Change with several custom Tabs added
to the

"z2PH ChangeInfo"  Page Holder.

Everything in the Page Holder disappeared suddenly on both the web\MidTier
client and Thick Client. This was not just the custom fields. The OOTB Tabs
and fields disappeared as well.

The contents can still be seen in Developers Studio.

I'm at a loss for how this could have happened.

Any ideas?

-- 

 [image: Crab]
Gordon M. Frank
ITIL V3 Foundation Certified
Security + Certified

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Re: Question on overlays - when?

[richard....@bwc.state.oh.us]

Thanks

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Walters, Mark
Sent: Friday, September 11, 2015 11:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question on overlays - when?

**
My bad - it was 7.6.04.

From: Walters, Mark
Sent: 11 September 2015 15:59
To: arslist@ARSLIST.ORG
Subject: RE: Question on overlays - when?

8.1

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us
Sent: 11 September 2015 15:47
To: arslist@ARSLIST.ORG
Subject: Question on overlays - when?

**
In which version of ARserver/Remedy did the base and overlay forms
first appear?





Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message. Portions of this message may be confidential under 
an exemption to Ohio's public records law or under a legal privilege. If you 
have received this message in error or due to an unauthorized transmission or 
interception, please delete all copies from your system without disclosing, 
copying, or transmitting this message.
_ARSlist: "Where the Answers Are" and have been for 20 years_
BMC Software Limited Registered Office: Building E2, Eskdale Road, Winnersh, 
Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in England No. 
1927903 The content of this email is confidential. If you are not the 
addressee, you may not distribute, copy or disclose any part of it. If you 
receive this message in error, please delete this from your system and notify 
the sender immediately.
_ARSlist: "Where the Answers Are" and have been for 20 years_
Portions of this message may be confidential under an exemption to Ohio's 
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message in error or due to an unauthorized transmission or interception, please 
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Re: Several custom fields disapeared from our CHG:Infrastructure Change form

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

1) Flush Cache on Midtier
2) Did you change the permissions on the tabs recently?
3) Flush your browser cache

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gordon Frank
Sent: Friday, September 11, 2015 11:15 AM
To: arslist@ARSLIST.ORG
Subject: Several custom fields disapeared from our CHG:Infrastructure Change 
form

** 
All,

I am working with CHG:Infrastructure Change with several custom Tabs added to 
the 

"z2PH ChangeInfo"  Page Holder.

Everything in the Page Holder disappeared suddenly on both the web\MidTier 
client and Thick Client. This was not just the custom fields. The OOTB Tabs and 
fields disappeared as well.

The contents can still be seen in Developers Studio. 

I'm at a loss for how this could have happened. 

Any ideas?


-- 


 Crab

Gordon M. Frank
ITIL V3 Foundation Certified
Security + Certified

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

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Re: Question on overlays - when?

[Carl Wilson]

7.6.x

Kind Regards,
Carl Wilson
On 11 Sep 2015 08:08, "Stone, Brian"  wrote:

> Wouldn't that be 7.6
> 
> From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG]
> on behalf of Walters, Mark [mark_walt...@bmc.com]
> Sent: Friday, September 11, 2015 10:58 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Question on overlays - when?
>
> **
> 8.1
>
> Mark
>
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us
> Sent: 11 September 2015 15:47
> To: arslist@ARSLIST.ORG
> Subject: Question on overlays - when?
>
> **
> In which version of ARserver/Remedy did the base and overlay forms
> first appear?
>
>
>
>
>
> Portions of this message may be confidential under an exemption to Ohio's
> public records law or under a legal privilege. If you have received this
> message in error or due to an unauthorized transmission or interception,
> please delete all copies from your system without disclosing, copying, or
> transmitting this message. Portions of this message may be confidential
> under an exemption to Ohio's public records law or under a legal privilege.
> If you have received this message in error or due to an unauthorized
> transmission or interception, please delete all copies from your system
> without disclosing, copying, or transmitting this message. Portions of this
> message may be confidential under an exemption to Ohio's public records law
> or under a legal privilege. If you have received this message in error or
> due to an unauthorized transmission or interception, please delete all
> copies from your system without disclosing, copying, or transmitting this
> message.
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> BMC Software Limited Registered Office: Building E2, Eskdale Road,
> Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in
> England No. 1927903 The content of this email is confidential. If you are
> not the addressee, you may not distribute, copy or disclose any part of it.
> If you receive this message in error, please delete this from your system
> and notify the sender immediately. _ARSlist: "Where the Answers Are" and
> have been for 20 years_
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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>

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Re: Question on overlays - when?

[Walters, Mark]

My bad - it was 7.6.04.

From: Walters, Mark
Sent: 11 September 2015 15:59
To: arslist@ARSLIST.ORG
Subject: RE: Question on overlays - when?

8.1

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us
Sent: 11 September 2015 15:47
To: arslist@ARSLIST.ORG
Subject: Question on overlays - when?

**
In which version of ARserver/Remedy did the base and overlay forms
first appear?





Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message. Portions of this message may be confidential under 
an exemption to Ohio's public records law or under a legal privilege. If you 
have received this message in error or due to an unauthorized transmission or 
interception, please delete all copies from your system without disclosing, 
copying, or transmitting this message.
_ARSlist: "Where the Answers Are" and have been for 20 years_
BMC Software Limited Registered Office: Building E2, Eskdale Road, Winnersh, 
Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in England No. 
1927903 The content of this email is confidential. If you are not the 
addressee, you may not distribute, copy or disclose any part of it. If you 
receive this message in error, please delete this from your system and notify 
the sender immediately.

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Re: Several custom fields disapeared from our CHG:Infrastructure Change form

[Brian Stone]

If you are server grouped make sure when viewing from the "thick client" you 
are logged into your primary server - definition cache interval may not have 
taken place yet for secondary servers.

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Re: Several custom fields disapeared from our CHG:Infrastructure Change form

[JD Hood]

Web client usually doesn't suddenly change from login to login, unless the
mid tier updates it's cache, so that's a head scratcher.

The thick client *can* respond to sudden changes... Can you see the tabs in
the thick client when using a Remedy Admin account? Perhaps the permissions
(tabs, workflow) need to be verified?

That's the first thing that comes to mind.

Good luck with it!
-JDHood

On Fri, Sep 11, 2015 at 11:15 AM, Gordon Frank  wrote:

> **
> All,
>
> I am working with CHG:Infrastructure Change with several custom Tabs added
> to the
>
> "z2PH ChangeInfo"  Page Holder.
>
> Everything in the Page Holder disappeared suddenly on both the web\MidTier
> client and Thick Client. This was not just the custom fields. The OOTB Tabs
> and fields disappeared as well.
>
> The contents can still be seen in Developers Studio.
>
> I'm at a loss for how this could have happened.
>
> Any ideas?
>
> --
>
>  [image: Crab]
> Gordon M. Frank
> ITIL V3 Foundation Certified
> Security + Certified
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
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Re: Question on overlays - when?

[LJ LongWing]

Yes, 7.6.03 did not have overlay, 7.6.04 did :)

On Fri, Sep 11, 2015 at 8:24 AM, Walters, Mark < mark_walt...@bmc.com 
[mark_walt...@bmc.com] > wrote:
**My bad – it was 7.6.04.



From: Walters, Mark
Sent: 11 September 2015 15:59
To: arslist@ARSLIST.ORG
Subject: RE: Question on overlays - when?



8.1



Mark



From: Action Request System discussion list(ARSList) [ 
mailto:arslist@ARSLIST.ORG [arslist@ARSLIST.ORG] ] On Behalf Of 
richard@bwc.state.oh.us [richard@bwc.state.oh.us]
Sent: 11 September 2015 15:47
To: arslist@ARSLIST.ORG [arslist@ARSLIST.ORG]
Subject: Question on overlays - when?



**

In which version of ARserver/Remedy did the base and overlay forms

first appear?











Portions of this message may be confidential under an exemption to Ohio's public
records law or under a legal privilege. If you have received this message in
error or due to an unauthorized transmission or interception, please delete all
copies from your system without disclosing, copying, or transmitting this
message. Portions of this message may be confidential under an exemption to
Ohio's public records law or under a legal privilege. If you have received this
message in error or due to an unauthorized transmission or interception, please
delete all copies from your system without disclosing, copying, or transmitting
this message. Portions of this message may be confidential under an exemption to
Ohio's public records law or under a legal privilege. If you have received this
message in error or due to an unauthorized transmission or interception, please
delete all copies from your system without disclosing, copying, or transmitting
this message.

_ARSlist: "Where the Answers Are" and have been for 20 years_

BMC Software Limited Registered Office: Building E2, Eskdale Road, Winnersh,
Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in England No. 1927903
The content of this email is confidential. If you are not the addressee, you may
not distribute, copy or disclose any part of it. If you receive this message in
error, please delete this from your system and notify the sender immediately.
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Several custom fields disapeared from our CHG:Infrastructure Change form

[Thad Esser]

Did your Role mappings (or the groups that were mapped) change?
Application states?
(those are both odd things to have changed, but you never know)

-Thad

On Fri, Sep 11, 2015 at 8:15 AM, Gordon Frank  wrote:

> **
> All,
>
> I am working with CHG:Infrastructure Change with several custom Tabs added
> to the
>
> "z2PH ChangeInfo"  Page Holder.
>
> Everything in the Page Holder disappeared suddenly on both the web\MidTier
> client and Thick Client. This was not just the custom fields. The OOTB Tabs
> and fields disappeared as well.
>
> The contents can still be seen in Developers Studio.
>
> I'm at a loss for how this could have happened.
>
> Any ideas?
>
> --
>
>  [image: Crab]
> Gordon M. Frank
> ITIL V3 Foundation Certified
> Security + Certified
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
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