Re: FTS Re-index issue

[Manoj Kumar]

Jithin,

Check in user form once if the permission exists and try to re-add the
permission.
We had same issue and it worked .

Thanks,
Manoj
+91 996 223 2006

Sent from my Moto Turbo smart phone
On 6 Oct 2015 11:33, "Jithin T.R"  wrote:

> **
> Hi All,
>
> Thanks a lot for your valuable time on this.
>
> *"The issue we are facing is when we try to assign a change request to
> change manager system throws an error stating Invalid change manager.  We
> have everything configured for that users.*
>
> *When we searched the record for that user in
>  CTM:SupportGroupFuncRoleLookUp using Login ID it retrieves all the
> records. However, when try it with full name no records found."*
>
> We are on Remedy 8.1 and have 2 servers.
>
> Both servers are configured as Server Group-Indexer in FTS Configuration
> form, there is no Server Group-Searcher defined and both servers have entry
> in Server Ranking form for FTS.
>
> Is this mandatory to have a Server Group-Searcher ? or based on ranking in
> Server Group Ranking form,  will lower ranked server automatically turns
> into Searcher ?
>
> Best Regards,
> Jithin
>
>
> On Tue, Oct 6, 2015 at 8:17 AM, William Rentfrow <
> wrentf...@stratacominc.com> wrote:
>
>> **
>>
>> We're in the process of testing version 9, so I can't comment on that yet.
>>
>>
>>
>> William Rentfrow
>>
>> wrentf...@stratacominc.com
>>
>> Office: 715-204-3061 or 701-232-5697x25
>>
>> Cell: 715-498-5056
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *Peter Romain
>> *Sent:* Monday, October 05, 2015 3:51 PM
>>
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: FTS Re-index issue
>>
>>
>>
>> **
>>
>> FTS has changed since Williams description.
>>
>>
>>
>> Indexes should now be on the disks of the servers doing the indexing for
>> improved performance.
>>
>> Each indexing server creates its own index that it uses for searches.
>>
>> Servers that are not indexers (those having no FTS record in the server
>> group ranking form) use the primary indexing server for searches. If this
>> server isn’t available the ranking form tells them which server to try next.
>>
>> Community posts discuss FTS, e.g.:
>>
>>
>> https://communities.bmc.com/community/bmcdn/bmc_remedy_ar_system/blog/2013/10/11/the-pulse-high-availability-for-fts-in-a-server-group
>>
>>
>>
>> The fortification does work to reduce the number of fields needing
>> indexing but we found that adding a customisation to, say, the incident
>> form caused the index information on indexed fields to propagate to
>> incident join forms and then be indexed.
>>
>> BMC was going to fix this but I’ve not tested this on the latest versions.
>>
>>
>>
>>
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [
>> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *William
>> Rentfrow
>> *Sent:* 05 October 2015 16:47
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: FTS Re-index issue
>>
>>
>>
>> **
>>
>> I disagree.  You do NOT want to re-index from every server.
>>
>>
>>
>> First of all - what version of ARS?  Let's assume it's version 8 or
>> later.
>>
>>
>>
>> Second - when you re-index there's a specific process.  You should
>> disable FTS on all servers and disable indexing on all servers.  Then shut
>> them all down.  Delete all of the index files from the shared index
>> location (see below).  Use a SQL tool and truncate the table FT_PENDING (or
>> write a Display Only form + workflow to do this, which is what I did for
>> long term ease of use). Then start the admin server and enable indexing.
>> Then start a re-index.  Start the other servers back up and turn FTS back
>> on when the re-index is done.
>>
>>
>>
>> Now as to configuration
>>
>>
>>
>> There's more than one way to do it but BMC definitely has a preferred way.
>>
>>
>>
>> In a server group BMC prefers you have a shared file location all servers
>> can access.  One server - usually the admin server for the server group -
>> is the indexing server.  It creates all of the index files and updates the
>> files when new requests are put into the FT_PENDING table.
>>
>>
>>
>> One of the other servers (or the other server if you only have two
>> servers) is the search server.  It should have FTS indexing disabled and
>> should be configured to retrieve all searches for FTS.  So all of the
>> plugins in the ar.conf/ar.cfg on every server should reference the search
>> server.  This prevents file locking problems.
>>
>>
>>
>> Also, there is an FTS fortifications patch out that removes a LOT of
>> extra/unused indexes and GREATLY reduces the amount of time it takes to do
>> a full re-index.  I highly recommend applying this if you have not.
>>
>>
>>
>> William Rentfrow
>>
>> wrentf...@stratacominc.com
>>
>> Office: 715-204-3061 or 701-232-5697x25
>>
>> Cell: 715-498-5056
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [
>> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Durga,
>> V H V Sekhar
>> *Sent:* Monday, October 05

Re: Logout user after session timeout.

[Abhishek Chaturvedi]

Hi,

Can I somehow reduce the license release time further from 30 sec.

Thanks,
Abhishek
On 06-Oct-2015 7:43 AM, "LJ LongWing"  wrote:

> **
>
> The problem with API is that it interacts with the server, not the client,
> and without a client component, you can't interact with it...So you could
> write some API thing, but would still need an AL that does the actual
> logout.
> On Mon, Oct 05, 2015 at 8:01 PM, Abhishek Chaturvedi <
> abhishekchat...@gmail.com> wrote:
>
> **
>
> Hi Joel
>
> Thanks for your reply, I was wondering if we can write an API to log out
> user when his session times out this can save us the overhead due to AL.
> Any idea regarding this ??
>
> Thanks,
> Abhishek
> On 06-Oct-2015 6:28 AM, "Joel Sender"  wrote:
>
>> **
>>
>> Abhishek,
>>
>> I don’t know if this violates the BMC EULA; you should check!
>>
>> In theory, you’re automating a user logout; which MAY be OK with the BMC
>> license *to which you have already agreed to comply**.*
>>
>> So, as an academic exercise:
>>
>> 1. Add a Global Date/Time (i.e. ‘LastAction’) field to all forms your
>> users may use (home page, HPD:HD, etc.)
>>
>> 2. On each form create an active link that sets the Global ‘LastAction’
>> to $TIMESTAMP$ upon (almost) all actions (submit, modify, search, etc.)
>>
>> 3. Also on all the forms, create an active link that runs every 7.5
>> minutes (450 seconds). RunIf ($TIMESTAMP$ - ‘Last Action’ > (450)). If true:
>>
>> a. Run process SET-CHANGE-FLAG 0 (prevents “OK to Close?” prompt)
>>
>> b. Run Process PERFORM-ACTION-EXIT-APP
>>
>> Note this will increase processing overhead, as all users on ‘all’ forms
>> will be running the A/L.
>>
>> *HTH,*
>>
>> *Joel*
>>
>> Joel Sender jdsen...@earthlink.net 310.829.5552
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *Abhishek Chaturvedi
>> *Sent:* Monday, October 05, 2015 3:04 PM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: Logout user after session timeout.
>>
>> **
>>
>> Hi Misi,
>>
>> Thanks for your reply, I have a session timeout for 15 min and what i
>> want is the user should be logged out immediately after 15 min cannot wait
>> for 60 min, do you have any idea how this can be achieved out of the box or
>> customized.
>>
>> Thanks,
>> Abhishek
>>
>> On 06-Oct-2015 1:18 AM, "Misi Mladoniczky"  wrote:
>>
>> Hi,
>>
>> You can lower the logout timeout to 1 hour, and if you set the same thing
>> for
>> the session timeout, you should get what you want.
>>
>> You can not lower the timeout below 1 hour, as this would affect license
>> usage. If BMC lowered the minimum time, they would also need to increase
>> their
>> license fees to get the same amount of money from us.
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>
>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
>> Find these products, and many free tools and utilities, at http://rrr.se.
>>
>> > Hi team I need to automatically logout a user after his session is timed
>> > out,
>> > do you have suggestions on this.
>> >
>> > Thanks,
>> > Abhishek.
>> >
>> >
>> ___
>> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> > "Where the Answers Are, and have been for 20 years"
>> >
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>> --
>> [image: Avast logo] 
>>
>> This email has been checked for viruses by Avast antivirus software.
>> www.avast.com 
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: FTS Re-index issue

[Jithin T.R]

Hi All,

Thanks a lot for your valuable time on this.

*"The issue we are facing is when we try to assign a change request to
change manager system throws an error stating Invalid change manager.  We
have everything configured for that users.*

*When we searched the record for that user in
 CTM:SupportGroupFuncRoleLookUp using Login ID it retrieves all the
records. However, when try it with full name no records found."*

We are on Remedy 8.1 and have 2 servers.

Both servers are configured as Server Group-Indexer in FTS Configuration
form, there is no Server Group-Searcher defined and both servers have entry
in Server Ranking form for FTS.

Is this mandatory to have a Server Group-Searcher ? or based on ranking in
Server Group Ranking form,  will lower ranked server automatically turns
into Searcher ?

Best Regards,
Jithin


On Tue, Oct 6, 2015 at 8:17 AM, William Rentfrow  wrote:

> **
>
> We're in the process of testing version 9, so I can't comment on that yet.
>
>
>
> William Rentfrow
>
> wrentf...@stratacominc.com
>
> Office: 715-204-3061 or 701-232-5697x25
>
> Cell: 715-498-5056
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Peter Romain
> *Sent:* Monday, October 05, 2015 3:51 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: FTS Re-index issue
>
>
>
> **
>
> FTS has changed since Williams description.
>
>
>
> Indexes should now be on the disks of the servers doing the indexing for
> improved performance.
>
> Each indexing server creates its own index that it uses for searches.
>
> Servers that are not indexers (those having no FTS record in the server
> group ranking form) use the primary indexing server for searches. If this
> server isn’t available the ranking form tells them which server to try next.
>
> Community posts discuss FTS, e.g.:
>
>
> https://communities.bmc.com/community/bmcdn/bmc_remedy_ar_system/blog/2013/10/11/the-pulse-high-availability-for-fts-in-a-server-group
>
>
>
> The fortification does work to reduce the number of fields needing
> indexing but we found that adding a customisation to, say, the incident
> form caused the index information on indexed fields to propagate to
> incident join forms and then be indexed.
>
> BMC was going to fix this but I’ve not tested this on the latest versions.
>
>
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *William
> Rentfrow
> *Sent:* 05 October 2015 16:47
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: FTS Re-index issue
>
>
>
> **
>
> I disagree.  You do NOT want to re-index from every server.
>
>
>
> First of all - what version of ARS?  Let's assume it's version 8 or
> later.
>
>
>
> Second - when you re-index there's a specific process.  You should disable
> FTS on all servers and disable indexing on all servers.  Then shut them all
> down.  Delete all of the index files from the shared index location (see
> below).  Use a SQL tool and truncate the table FT_PENDING (or write a
> Display Only form + workflow to do this, which is what I did for long term
> ease of use). Then start the admin server and enable indexing.  Then start
> a re-index.  Start the other servers back up and turn FTS back on when the
> re-index is done.
>
>
>
> Now as to configuration
>
>
>
> There's more than one way to do it but BMC definitely has a preferred way.
>
>
>
> In a server group BMC prefers you have a shared file location all servers
> can access.  One server - usually the admin server for the server group -
> is the indexing server.  It creates all of the index files and updates the
> files when new requests are put into the FT_PENDING table.
>
>
>
> One of the other servers (or the other server if you only have two
> servers) is the search server.  It should have FTS indexing disabled and
> should be configured to retrieve all searches for FTS.  So all of the
> plugins in the ar.conf/ar.cfg on every server should reference the search
> server.  This prevents file locking problems.
>
>
>
> Also, there is an FTS fortifications patch out that removes a LOT of
> extra/unused indexes and GREATLY reduces the amount of time it takes to do
> a full re-index.  I highly recommend applying this if you have not.
>
>
>
> William Rentfrow
>
> wrentf...@stratacominc.com
>
> Office: 715-204-3061 or 701-232-5697x25
>
> Cell: 715-498-5056
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Durga, V
> H V Sekhar
> *Sent:* Monday, October 05, 2015 8:59 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: FTS Re-index issue
>
>
>
> **
>
> You need to re-index from both the indexer servers.
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Jithin
> T.R
> *Sent:* 05 October 2015 06:55
> *To:* arslist@ARSLIST.ORG
> *Subject:* FTS Re-index issue
>
>
>
> **
>
> Hi Team,
>
>
>
> We have an issue, I cannot search using full name (Change M

Re: FTS Re-index issue

[William Rentfrow]

We're in the process of testing version 9, so I can't comment on that yet.

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain
Sent: Monday, October 05, 2015 3:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: FTS Re-index issue

**
FTS has changed since Williams description.

Indexes should now be on the disks of the servers doing the indexing for 
improved performance.
Each indexing server creates its own index that it uses for searches.
Servers that are not indexers (those having no FTS record in the server group 
ranking form) use the primary indexing server for searches. If this server 
isn’t available the ranking form tells them which server to try next.
Community posts discuss FTS, e.g.:
https://communities.bmc.com/community/bmcdn/bmc_remedy_ar_system/blog/2013/10/11/the-pulse-high-availability-for-fts-in-a-server-group

The fortification does work to reduce the number of fields needing indexing but 
we found that adding a customisation to, say, the incident form caused the 
index information on indexed fields to propagate to incident join forms and 
then be indexed.
BMC was going to fix this but I’ve not tested this on the latest versions.



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: 05 October 2015 16:47
To: arslist@ARSLIST.ORG
Subject: Re: FTS Re-index issue

**
I disagree.  You do NOT want to re-index from every server.

First of all - what version of ARS?  Let's assume it's version 8 or later.

Second - when you re-index there's a specific process.  You should disable FTS 
on all servers and disable indexing on all servers.  Then shut them all down.  
Delete all of the index files from the shared index location (see below).  Use 
a SQL tool and truncate the table FT_PENDING (or write a Display Only form + 
workflow to do this, which is what I did for long term ease of use). Then start 
the admin server and enable indexing.  Then start a re-index.  Start the other 
servers back up and turn FTS back on when the re-index is done.

Now as to configuration

There's more than one way to do it but BMC definitely has a preferred way.

In a server group BMC prefers you have a shared file location all servers can 
access.  One server - usually the admin server for the server group - is the 
indexing server.  It creates all of the index files and updates the files when 
new requests are put into the FT_PENDING table.

One of the other servers (or the other server if you only have two servers) is 
the search server.  It should have FTS indexing disabled and should be 
configured to retrieve all searches for FTS.  So all of the plugins in the 
ar.conf/ar.cfg on every server should reference the search server.  This 
prevents file locking problems.

Also, there is an FTS fortifications patch out that removes a LOT of 
extra/unused indexes and GREATLY reduces the amount of time it takes to do a 
full re-index.  I highly recommend applying this if you have not.

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Durga, V H V Sekhar
Sent: Monday, October 05, 2015 8:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: FTS Re-index issue

**
You need to re-index from both the indexer servers.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jithin T.R
Sent: 05 October 2015 06:55
To: arslist@ARSLIST.ORG
Subject: FTS Re-index issue

**
Hi Team,

We have an issue, I cannot search using full name (Change Manager) and throwing 
error.

This we have fixed by re-indexing.  However, no we have an issue when we run 
re-index(only on primary server) it works fine  in that server but not in other 
server.

What is the procedure to FTS re-index in a server group environment ?

We have 2 server both are configured as Server Group Indexer.

Ranked the servers in Ranking form.

Do we need to re-index each server ?


Thanks & Regards,
Jithin Radhakrishnan
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Checked by AVG - www.avg.com
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_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

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_ARSlist: "Where the Answers Are" and have been for 20 years_

___

Re: Logout user after session timeout.

[LJ LongWing]

The problem with API is that it interacts with the server, not the client, and
without a client component, you can't interact with it...So you could write some
API thing, but would still need an AL that does the actual logout.

On Mon, Oct 05, 2015 at 8:01 PM, Abhishek Chaturvedi < 
abhishekchat...@gmail.com [abhishekchat...@gmail.com] > wrote:
**Hi Joel

Thanks for your reply, I was wondering if we can write an API to log out user
when his session times out this can save us the overhead due to AL. Any idea
regarding this ??

Thanks,
Abhishek

On 06-Oct-2015 6:28 AM, "Joel Sender" < jdsen...@earthlink.net 
[jdsen...@earthlink.net] > wrote:
**Abhishek,

I don’t know if this violates the BMC EULA; you should check!

In theory, you’re automating a user logout; which MAY be OK with the BMC 
license to which you have already agreed to comply .



So, as an academic exercise:

1. Add a Global Date/Time (i.e. ‘LastAction’) field to all forms your users may
use (home page, HPD:HD, etc.)

2. On each form create an active link that sets the Global ‘LastAction’ to
$TIMESTAMP$ upon (almost) all actions (submit, modify, search, etc.)

3. Also on all the forms, create an active link that runs every 7.5 minutes (450
seconds). RunIf ($TIMESTAMP$ - ‘Last Action’ > (450)). If true:

a. Run process SET-CHANGE-FLAG 0 (prevents “OK to Close?” prompt)

b. Run Process PERFORM-ACTION-EXIT-APP

Note this will increase processing overhead, as all users on ‘all’ forms will be
running the A/L.



HTH,

Joel

Joel Sender jdsen...@earthlink.net [jdsen...@earthlink.net] 310.829.5552



From: Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG [arslist@ARSLIST.ORG] ] On Behalf Of Abhishek Chaturvedi
Sent: Monday, October 05, 2015 3:04 PM
To: arslist@ARSLIST.ORG [arslist@ARSLIST.ORG]
Subject: Re: Logout user after session timeout.



**

Hi Misi,

Thanks for your reply, I have a session timeout for 15 min and what i want is
the user should be logged out immediately after 15 min cannot wait for 60 min,
do you have any idea how this can be achieved out of the box or customized.

Thanks,
Abhishek

On 06-Oct-2015 1:18 AM, "Misi Mladoniczky" < m...@rrr.se [m...@rrr.se] > wrote:

Hi,

You can lower the logout timeout to 1 hour, and if you set the same thing for
the session timeout, you should get what you want.

You can not lower the timeout below 1 hour, as this would affect license
usage. If BMC lowered the minimum time, they would also need to increase their
license fees to get the same amount of money from us.

Best Regards - Misi, RRR AB, http://www.rrr.se [http://www.rrr.se] (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se 
[http://rrr.se] .

> Hi team I need to automatically logout a user after his session is timed
> out,
> do you have suggestions on this.
>
> Thanks,
> Abhishek.
>
>
___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> [http://www.arslist.org]
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
[http://www.arslist.org]
"Where the Answers Are, and have been for 20 years"

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the Answers Are" and have been for 20 years_

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UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Logout user after session timeout.

[Abhishek Chaturvedi]

Hi Joel

Thanks for your reply, I was wondering if we can write an API to log out
user when his session times out this can save us the overhead due to AL.
Any idea regarding this ??

Thanks,
Abhishek
On 06-Oct-2015 6:28 AM, "Joel Sender"  wrote:

> **
>
> Abhishek,
>
> I don’t know if this violates the BMC EULA; you should check!
>
> In theory, you’re automating a user logout; which MAY be OK with the BMC
> license *to which you have already agreed to comply**.*
>
>
>
> So, as an academic exercise:
>
> 1.   Add a Global Date/Time (i.e. ‘LastAction’) field to all forms
> your users may use (home page, HPD:HD, etc.)
>
> 2.   On each form create an active link that sets the Global
> ‘LastAction’ to $TIMESTAMP$ upon (almost) all actions (submit, modify,
> search, etc.)
>
> 3.   Also on all the forms, create an active link that runs every 7.5
> minutes (450 seconds). RunIf ($TIMESTAMP$ - ‘Last Action’ > (450)). If true:
>
> a.   Run process SET-CHANGE-FLAG 0  (prevents “OK to Close?” prompt)
>
> b.  Run Process PERFORM-ACTION-EXIT-APP
>
> Note this will increase processing overhead, as all users on ‘all’ forms
> will be running the A/L.
>
>
>
> *HTH,*
>
> *Joel*
>
> Joel Senderjdsen...@earthlink.net310.829.5552
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Abhishek Chaturvedi
> *Sent:* Monday, October 05, 2015 3:04 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Logout user after session timeout.
>
>
>
> **
>
> Hi Misi,
>
> Thanks for your reply, I have a session timeout for 15 min and what i want
> is the user should be logged out immediately after 15 min cannot wait for
> 60 min, do you have any idea how this can be achieved out of the box or
> customized.
>
> Thanks,
> Abhishek
>
> On 06-Oct-2015 1:18 AM, "Misi Mladoniczky"  wrote:
>
> Hi,
>
> You can lower the logout timeout to 1 hour, and if you set the same thing
> for
> the session timeout, you should get what you want.
>
> You can not lower the timeout below 1 hour, as this would affect license
> usage. If BMC lowered the minimum time, they would also need to increase
> their
> license fees to get the same amount of money from us.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
> > Hi team I need to automatically logout a user after his session is timed
> > out,
> > do you have suggestions on this.
> >
> > Thanks,
> > Abhishek.
> >
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > "Where the Answers Are, and have been for 20 years"
> >
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> --
> [image: Avast logo] 
>
> This email has been checked for viruses by Avast antivirus software.
> www.avast.com 
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Logout user after session timeout.

[Joel Sender]

Abhishek,

I don’t know if this violates the BMC EULA; you should check!

In theory, you’re automating a user logout; which MAY be OK with the BMC 
license to which you have already agreed to comply.



So, as an academic exercise:

1.   Add a Global Date/Time (i.e. ‘LastAction’) field to all forms your 
users may use (home page, HPD:HD, etc.)

2.   On each form create an active link that sets the Global ‘LastAction’ 
to $TIMESTAMP$ upon (almost) all actions (submit, modify, search, etc.)

3.   Also on all the forms, create an active link that runs every 7.5 
minutes (450 seconds). RunIf ($TIMESTAMP$ - ‘Last Action’ > (450)). If true:

a.   Run process SET-CHANGE-FLAG 0  (prevents “OK to Close?” prompt)

b.  Run Process PERFORM-ACTION-EXIT-APP

Note this will increase processing overhead, as all users on ‘all’ forms will 
be running the A/L.



HTH,

Joel

Joel Senderjdsen...@earthlink.net310.829.5552



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Chaturvedi
Sent: Monday, October 05, 2015 3:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Logout user after session timeout.



**

Hi Misi,

Thanks for your reply, I have a session timeout for 15 min and what i want is 
the user should be logged out immediately after 15 min cannot wait for 60 min, 
do you have any idea how this can be achieved out of the box or customized.

Thanks,
Abhishek

On 06-Oct-2015 1:18 AM, "Misi Mladoniczky"  wrote:

Hi,

You can lower the logout timeout to 1 hour, and if you set the same thing for
the session timeout, you should get what you want.

You can not lower the timeout below 1 hour, as this would affect license
usage. If BMC lowered the minimum time, they would also need to increase their
license fees to get the same amount of money from us.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hi team I need to automatically logout a user after his session is timed
> out,
> do you have suggestions on this.
>
> Thanks,
> Abhishek.
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: Logout user after session timeout.

[Abhishek Chaturvedi]

Hi Misi,

Thanks for your reply, I have a session timeout for 15 min and what i want
is the user should be logged out immediately after 15 min cannot wait for
60 min, do you have any idea how this can be achieved out of the box or
customized.

Thanks,
Abhishek
On 06-Oct-2015 1:18 AM, "Misi Mladoniczky"  wrote:

> Hi,
>
> You can lower the logout timeout to 1 hour, and if you set the same thing
> for
> the session timeout, you should get what you want.
>
> You can not lower the timeout below 1 hour, as this would affect license
> usage. If BMC lowered the minimum time, they would also need to increase
> their
> license fees to get the same amount of money from us.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
> > Hi team I need to automatically logout a user after his session is timed
> > out,
> > do you have suggestions on this.
> >
> > Thanks,
> > Abhishek.
> >
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > "Where the Answers Are, and have been for 20 years"
> >
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: FTS Re-index issue

[Peter Romain]

FTS has changed since Williams description.

 

Indexes should now be on the disks of the servers doing the indexing for 
improved performance.

Each indexing server creates its own index that it uses for searches.

Servers that are not indexers (those having no FTS record in the server group 
ranking form) use the primary indexing server for searches. If this server 
isn’t available the ranking form tells them which server to try next.

Community posts discuss FTS, e.g.:

https://communities.bmc.com/community/bmcdn/bmc_remedy_ar_system/blog/2013/10/11/the-pulse-high-availability-for-fts-in-a-server-group

 

The fortification does work to reduce the number of fields needing indexing but 
we found that adding a customisation to, say, the incident form caused the 
index information on indexed fields to propagate to incident join forms and 
then be indexed.

BMC was going to fix this but I’ve not tested this on the latest versions.

 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: 05 October 2015 16:47
To: arslist@ARSLIST.ORG
Subject: Re: FTS Re-index issue

 

** 

I disagree.  You do NOT want to re-index from every server.

 

First of all - what version of ARS?  Let's assume it's version 8 or later.  

 

Second - when you re-index there's a specific process.  You should disable FTS 
on all servers and disable indexing on all servers.  Then shut them all down.  
Delete all of the index files from the shared index location (see below).  Use 
a SQL tool and truncate the table FT_PENDING (or write a Display Only form + 
workflow to do this, which is what I did for long term ease of use). Then start 
the admin server and enable indexing.  Then start a re-index.  Start the other 
servers back up and turn FTS back on when the re-index is done.

 

Now as to configuration

 

There's more than one way to do it but BMC definitely has a preferred way.

 

In a server group BMC prefers you have a shared file location all servers can 
access.  One server - usually the admin server for the server group - is the 
indexing server.  It creates all of the index files and updates the files when 
new requests are put into the FT_PENDING table.  

 

One of the other servers (or the other server if you only have two servers) is 
the search server.  It should have FTS indexing disabled and should be 
configured to retrieve all searches for FTS.  So all of the plugins in the 
ar.conf/ar.cfg on every server should reference the search server.  This 
prevents file locking problems.

 

Also, there is an FTS fortifications patch out that removes a LOT of 
extra/unused indexes and GREATLY reduces the amount of time it takes to do a 
full re-index.  I highly recommend applying this if you have not.

 

William Rentfrow

wrentf...@stratacominc.com  

Office: 715-204-3061 or 701-232-5697x25

Cell: 715-498-5056

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Durga, V H V Sekhar
Sent: Monday, October 05, 2015 8:59 AM
To: arslist@ARSLIST.ORG  
Subject: Re: FTS Re-index issue

 

** 

You need to re-index from both the indexer servers.

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jithin T.R
Sent: 05 October 2015 06:55
To: arslist@ARSLIST.ORG  
Subject: FTS Re-index issue

 

** 

Hi Team,

 

We have an issue, I cannot search using full name (Change Manager) and throwing 
error.

 

This we have fixed by re-indexing.  However, no we have an issue when we run 
re-index(only on primary server) it works fine  in that server but not in other 
server. 

 

What is the procedure to FTS re-index in a server group environment ?

 

We have 2 server both are configured as Server Group Indexer.

 

Ranked the servers in Ranking form.

 

Do we need to re-index each server ?

 

 

Thanks & Regards,

Jithin Radhakrishnan

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

  _  

No virus found in this message.
Checked by AVG - www.avg.com  
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Adding fields to the CMDB

[Gordon Frank]

What is the best document discussing the addition of new fields to the CMDB?

Thanks up front, Gordon

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Re: Logout user after session timeout.

[Misi Mladoniczky]

Hi,

You can lower the logout timeout to 1 hour, and if you set the same thing for
the session timeout, you should get what you want.

You can not lower the timeout below 1 hour, as this would affect license
usage. If BMC lowered the minimum time, they would also need to increase their
license fees to get the same amount of money from us.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hi team I need to automatically logout a user after his session is timed
> out,
> do you have suggestions on this.
>
> Thanks,
> Abhishek.
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: Looking for new position

[Richter, Howard (CEI-Atlanta)]

I think at one point Column was looking.

Good luck.

Howard Richter, Senior System Administrator

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Adrian Conway
Sent: Monday, October 05, 2015 1:15 PM
To: arslist@ARSLIST.ORG
Subject: [arslist] Looking for new position

All,

I am looking for a new position in Remedy leadership or training.  Below is my 
information:

   
Summary of Qualifications:
•   Skilled IT Manager with a total of 10 years of experience with teams 
ranging in size from 10 to 20+ 
•   10 years of ITIL process implementation
•   ITSM implementations that support ITIL Incident, Change, Problem, 
Release and Configuration Management
•   9 years of Agile development and project management experience (XP, 
SRUM)
•   Developed and designed multiple ITIL process solutions utilizing a 
variety of technologies
•   6+ years of Remedy end user training experience
•   6+ years Instructional design experience
•   Developed web based, classroom and virtual classroom curricula 
•   Developed professional web based and classroom training materials
•   Well-rounded IT Management background with teams that specialize in 
multiple disciplines (Oracle, Java, .Net, C#, Web applications, Remedy, Netcool 
(IBM Tivoli), CA eHealth Performance management)
  
Skill Set:
Remedy; MS-SQL; Adobe Captivate; Camtasia Studio; Prezi; SQL; Systems Analysis 
and Design; Business Analysis; Budgeting and Planning; 

Experience:
ActioNet
Project Manager/Sr. Trainer Jan 2011 – Present
•   Responsible for training FAA employees and contractors on all aspects 
of ITSM
•   Established ITSM training program to support ITIL best practices
•   Utilized multiple delivery channels and adult learning principles to 
deliver training
•   Created Web Based training for Incident, Change, Asset and Knowledge 
Management for the FAA
•   Developed assessments in order to evaluate effectiveness of training 
program
•   Created Web Based training utilizing Adobe Captivate, Camtasia, Viso, 
and Prezi 
•   Developed Training SharePoint site to provide FAQ’s, Self-paced 
training and BMC refresher WBT’s
•   Project Manager for the implementation of Knowledge Management and 
Self-help based on ITIL best practices
•   Developed job aids and user guides for the implementation of Knowledge 
Management and Self-help based on ITIL best practices
•   Project Manager for FAA Human Resource service desk ITSM Remedy 
enablement
•   Managed day to day team operations
•   Relationship manager to FAA Asset, Configuration, and Software 
management teams

Software Transformations, Inc
ITSM 7.x Trainer May 2010 – Dec 2010
•   Responsible for training Chevron IT employees in Incident, Change and 
Release Management
•   Created and edited ITSM training materials for Chevron IT
•   Developed and provided training to international Chevron IT staff 
•   Trained classes of sizes from 5 to 20
•   Trained classes to Chevron desktop support and IT network operation 
groups
•   Provided ITIL overview training to Chevron IT members 
•   Created and edited ITSM ITIL best practice education materials for 
Chevron IT





US Cellular
 Software Development Manager Nov 2007 – Apr 2010
•   Introduced ITIL concepts to IT teams and key business stakeholder
•   Built business relationships between IT and Engineering/Operations 
organization
•   Created Incident Management roadmap to enable ITIL best practices
•   Created Change Management roadmap to enable ITIL best practices 
•   Utilized ITIL best practices to develop ITSM Incident Management 
architecture 
•   Utilized ITIL best practices to develop ITSM Change Management 
architecture 
•   Established ITIL based Problem Management process to develop IT 
improvements
•   Introduced metrics to evaluate ITIL process for continuous improvement 
efforts
•   Provided high delivery of business functionality through SCRUM 
methodology 
•   Developed integrated service management road map/architecture
•   Doubled team productivity by implementing Agile (specifically SCRUM) 
development methodology
•   Created initial roadmap for the implementation of SCRUM for the 
application development department
•   Set strategic direction to modernize Web interfaces
•   Architected Remedy hardware environment to include training and testing 
instances

Qwest Communications
Software Development Manager Jun 2001 – Mar 2007
•   Provided Remedy ITSM enterprise solutions for fortune 500 company
•   Designed Remedy ITSM solutions to replace multiple legacy REMEDY 
solutions. 
•   Delivered RDBMS based fail over and reporting environment 
•   Managed solutions utilizing multiple technologies such as (XML, Tibco, 
.Net etc...) 
•   Performed employee performance evaluations that encouraged empl

Looking for new position

[Adrian Conway]

All,

I am looking for a new position in Remedy leadership or training.  Below is my 
information:

   
Summary of Qualifications:
•   Skilled IT Manager with a total of 10 years of experience with teams 
ranging in size from 10 to 20+ 
•   10 years of ITIL process implementation
•   ITSM implementations that support ITIL Incident, Change, Problem, 
Release and Configuration Management
•   9 years of Agile development and project management experience (XP, 
SRUM)
•   Developed and designed multiple ITIL process solutions utilizing a 
variety of technologies
•   6+ years of Remedy end user training experience
•   6+ years Instructional design experience
•   Developed web based, classroom and virtual classroom curricula 
•   Developed professional web based and classroom training materials
•   Well-rounded IT Management background with teams that specialize in 
multiple disciplines (Oracle, Java, .Net, C#, Web applications, Remedy, Netcool 
(IBM Tivoli), CA eHealth Performance management)
  
Skill Set:
Remedy; MS-SQL; Adobe Captivate; Camtasia Studio; Prezi; SQL; Systems Analysis 
and Design; Business Analysis; Budgeting and Planning; 

Experience:
ActioNet
Project Manager/Sr. Trainer Jan 2011 – Present
•   Responsible for training FAA employees and contractors on all aspects 
of ITSM
•   Established ITSM training program to support ITIL best practices
•   Utilized multiple delivery channels and adult learning principles to 
deliver training
•   Created Web Based training for Incident, Change, Asset and Knowledge 
Management for the FAA
•   Developed assessments in order to evaluate effectiveness of training 
program
•   Created Web Based training utilizing Adobe Captivate, Camtasia, Viso, 
and Prezi 
•   Developed Training SharePoint site to provide FAQ’s, Self-paced 
training and BMC refresher WBT’s
•   Project Manager for the implementation of Knowledge Management and 
Self-help based on ITIL best practices
•   Developed job aids and user guides for the implementation of Knowledge 
Management and Self-help based on ITIL best practices
•   Project Manager for FAA Human Resource service desk ITSM Remedy 
enablement
•   Managed day to day team operations
•   Relationship manager to FAA Asset, Configuration, and Software 
management teams

Software Transformations, Inc
ITSM 7.x Trainer May 2010 – Dec 2010
•   Responsible for training Chevron IT employees in Incident, Change and 
Release Management
•   Created and edited ITSM training materials for Chevron IT
•   Developed and provided training to international Chevron IT staff 
•   Trained classes of sizes from 5 to 20
•   Trained classes to Chevron desktop support and IT network operation 
groups
•   Provided ITIL overview training to Chevron IT members 
•   Created and edited ITSM ITIL best practice education materials for 
Chevron IT





US Cellular
 Software Development Manager Nov 2007 – Apr 2010
•   Introduced ITIL concepts to IT teams and key business stakeholder
•   Built business relationships between IT and Engineering/Operations 
organization
•   Created Incident Management roadmap to enable ITIL best practices
•   Created Change Management roadmap to enable ITIL best practices 
•   Utilized ITIL best practices to develop ITSM Incident Management 
architecture 
•   Utilized ITIL best practices to develop ITSM Change Management 
architecture 
•   Established ITIL based Problem Management process to develop IT 
improvements
•   Introduced metrics to evaluate ITIL process for continuous improvement 
efforts
•   Provided high delivery of business functionality through SCRUM 
methodology 
•   Developed integrated service management road map/architecture
•   Doubled team productivity by implementing Agile (specifically SCRUM) 
development methodology
•   Created initial roadmap for the implementation of SCRUM for the 
application development department
•   Set strategic direction to modernize Web interfaces
•   Architected Remedy hardware environment to include training and testing 
instances

Qwest Communications
Software Development Manager Jun 2001 – Mar 2007
•   Provided Remedy ITSM enterprise solutions for fortune 500 company
•   Designed Remedy ITSM solutions to replace multiple legacy REMEDY 
solutions. 
•   Delivered RDBMS based fail over and reporting environment 
•   Managed solutions utilizing multiple technologies such as (XML, Tibco, 
.Net etc...) 
•   Performed employee performance evaluations that encouraged employee 
growth and development.  Encouraged employee growth through providing 
promotions and disciple when needed.
•   Negotiated  vendor contracts for software and licensing purchases with 
several COTS development companies
•   Wrote statements of work between consulting companies and Qwest 
Communications Corp.
•   Oversaw outso

OOTB Getlist Webservice Issue

[Dinesh Kumar]

Hi Team,

We are getting the below error in SOAP UI(Always Validate Response messages
in Editor settings Soap UI Preferences) when we try to use the OOTB
Webservie "HelpDesk_QueryList_Service"

[image: Inline image 1]

line 5: Element not allowed: Assigned_Group@urn:HPD_IncidentInterface_WS in
element getListValues@urn:HPD_IncidentInterface_WS
line 6: Element not allowed:
Assigned_Support_Company@urn:HPD_IncidentInterface_WS
in element getListValues@urn:HPD_IncidentInterface_WS
line 7: Element not allowed:
Assigned_Support_Organization@urn:HPD_IncidentInterface_WS
in element getListValues@urn:HPD_IncidentInterface_WS
line 8: Element not allowed: Assignee@urn:HPD_IncidentInterface_WS in
element getListValues@urn:HPD_IncidentInterface_WS
line 9: Element not allowed: Categorization_Tier_1@urn:HPD_IncidentInterface_WS
in element getListValues@urn:HPD_IncidentInterface_WS
line 10: Element not allowed:
Categorization_Tier_2@urn:HPD_IncidentInterface_WS
in element getListValues@urn:HPD_IncidentInterface_WS
line 11: Element not allowed:
Categorization_Tier_3@urn:HPD_IncidentInterface_WS
in element getListValues@urn:HPD_IncidentInterface_WS
line 12: Element not allowed: City@urn:HPD_IncidentInterface_WS in element
getListValues@urn:HPD_IncidentInterface_WS


Has anyone come across these errors, If Yes what will be the reason for
this ?

If i use the same for Create incident web service i didn't find any errors .

Kindly let me know if any other information required.

Thanks,
Dinesh kumar.

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Re: Remedy Developer / Engineer Position in AZ

[Ryan Nicosia]

Full time position.  Contact jasonluithle2...@gmail.com for any other questions.

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Re: Remedy Developer / Engineer Position in AZ

[Joseph]

Is it contract or full time job? 



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ryan Nicosia
Sent: Monday, October 05, 2015 12:44 PM
To: arslist@ARSLIST.ORG
Subject: Remedy Developer / Engineer Position in AZ

Contact jasonluithle2...@gmail.com


Preferred Education and Experience:

 
•Training and expertise in BMC Remedy IT Service Management (ITSM) version 7.x 
and 8.x BMC 8.x Accredited Administrator, BMC 8. X AtriumCore Administrator, 
BMC 8.x ITSM Administrator, BMC 9.x BPPM Administrator, BMC 9.x Atrium 
Discovery and Dependency Administrator, Remedy AR System 7.5 or higher and ITIL 
2011 Foundations.
•Working knowledge and experience in configuring, installing, testing, 
documenting, and training on ITSM products, with emphasis on the full suite of 
ITSM.
•Working knowledge and understanding of enterprise NetOps tools, procedures, 
and operational constructs. Working knowledge of how NetOps products and 
services interrelate in order to support the NetOps LandWarNet mission.

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Are, and have been for 20 years"

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Remedy Developer / Engineer Position in AZ

[Ryan Nicosia]

Contact jasonluithle2...@gmail.com


Preferred Education and Experience:

 
•Training and expertise in BMC Remedy IT Service Management (ITSM) version 7.x 
and 8.x BMC 8.x Accredited Administrator, BMC 8. X AtriumCore Administrator, 
BMC 8.x ITSM Administrator, BMC 9.x BPPM Administrator, BMC 9.x Atrium 
Discovery and Dependency Administrator, Remedy AR System 7.5 or higher and ITIL 
2011 Foundations.
•Working knowledge and experience in configuring, installing, testing, 
documenting, and training on ITSM products, with emphasis on the full suite of 
ITSM.
•Working knowledge and understanding of enterprise NetOps tools, procedures, 
and operational constructs. Working knowledge of how NetOps products and 
services interrelate in order to support the NetOps LandWarNet mission.

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Logout user after session timeout.

[Abhishek Chaturvedi]

Hi team I need to automatically logout a user after his session is timed
out,
do you have suggestions on this.

Thanks,
Abhishek.

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Re: FTS Re-index issue

[William Rentfrow]

I disagree.  You do NOT want to re-index from every server.

First of all - what version of ARS?  Let's assume it's version 8 or later.

Second - when you re-index there's a specific process.  You should disable FTS 
on all servers and disable indexing on all servers.  Then shut them all down.  
Delete all of the index files from the shared index location (see below).  Use 
a SQL tool and truncate the table FT_PENDING (or write a Display Only form + 
workflow to do this, which is what I did for long term ease of use). Then start 
the admin server and enable indexing.  Then start a re-index.  Start the other 
servers back up and turn FTS back on when the re-index is done.

Now as to configuration

There's more than one way to do it but BMC definitely has a preferred way.

In a server group BMC prefers you have a shared file location all servers can 
access.  One server - usually the admin server for the server group - is the 
indexing server.  It creates all of the index files and updates the files when 
new requests are put into the FT_PENDING table.

One of the other servers (or the other server if you only have two servers) is 
the search server.  It should have FTS indexing disabled and should be 
configured to retrieve all searches for FTS.  So all of the plugins in the 
ar.conf/ar.cfg on every server should reference the search server.  This 
prevents file locking problems.

Also, there is an FTS fortifications patch out that removes a LOT of 
extra/unused indexes and GREATLY reduces the amount of time it takes to do a 
full re-index.  I highly recommend applying this if you have not.

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Durga, V H V Sekhar
Sent: Monday, October 05, 2015 8:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: FTS Re-index issue

**
You need to re-index from both the indexer servers.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jithin T.R
Sent: 05 October 2015 06:55
To: arslist@ARSLIST.ORG
Subject: FTS Re-index issue

**
Hi Team,

We have an issue, I cannot search using full name (Change Manager) and throwing 
error.

This we have fixed by re-indexing.  However, no we have an issue when we run 
re-index(only on primary server) it works fine  in that server but not in other 
server.

What is the procedure to FTS re-index in a server group environment ?

We have 2 server both are configured as Server Group Indexer.

Ranked the servers in Ranking form.

Do we need to re-index each server ?


Thanks & Regards,
Jithin Radhakrishnan
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: FTS Re-index issue

[Durga, V H V Sekhar]

You need to re-index from both the indexer servers.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jithin T.R
Sent: 05 October 2015 06:55
To: arslist@ARSLIST.ORG
Subject: FTS Re-index issue

**
Hi Team,

We have an issue, I cannot search using full name (Change Manager) and throwing 
error.

This we have fixed by re-indexing.  However, no we have an issue when we run 
re-index(only on primary server) it works fine  in that server but not in other 
server.

What is the procedure to FTS re-index in a server group environment ?

We have 2 server both are configured as Server Group Indexer.

Ranked the servers in Ranking form.

Do we need to re-index each server ?


Thanks & Regards,
Jithin Radhakrishnan
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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FTS Re-index issue

[Jithin T.R]

Hi Team,

We have an issue, I cannot search using full name (Change Manager) and
throwing error.

This we have fixed by re-indexing.  However, no we have an issue when we
run re-index(only on primary server) it works fine  in that server but not
in other server.

What is the procedure to FTS re-index in a server group environment ?

We have 2 server both are configured as Server Group Indexer.

Ranked the servers in Ranking form.

Do we need to re-index each server ?


Thanks & Regards,
Jithin Radhakrishnan

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