Re: Create notification having subject and email body for different tickets

[Misi Mladoniczky]

Hi,

Are you using the FLTR/ESCL Notify Action, or are you Pushing data to AR System 
Email Messages?

Another common cause would be that you use (display-only) fields in the 
notification, that are changed AFTER you Push/Notify Action is executed. This 
would change the Notify/Push as these are run in a later filter phase.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
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Find these products, and many free tools and utilities, at http://rrr.se

February 24, 2017 11:09 PM, "Kaur"  wrote:
> Hello All,
> 
> I need help with email notifications.
> Though we are using ar system email messages but other intermediate 
> notification forms are all
> customized. Not having any other OOTB form.
> 
> Some email notifications sent to requester has subject line for different 
> ticket # and email body
> for different.
> Our exchange outgoing mailbox has correct subject and email body.
> This issue is random and happened for different clients.
> 
> Could it be related to upgrade from 7.6 to 9.0.1?
> Has anyone experienced similar problem?
> Please help!
> 
> Thanks!
> Kaur
> 
> ___
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Create notification having subject and email body for different tickets

[Kaur]

Hello All,

I need help with email notifications.
Though we are using ar system email messages but other intermediate 
notification forms are all customized. Not having any other OOTB form.

Some email notifications sent to requester has subject line for different 
ticket # and email body for different.
Our exchange outgoing mailbox has correct subject and email body.
This issue is random and happened for different clients.

Could it be related to upgrade from 7.6 to 9.0.1?
Has anyone experienced similar problem?
Please help!

Thanks!
Kaur

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Re: [EXTERNAL] Re: BMC Engage

[Sanford, Claire]

Flashback!

- Forwarded Message -
From: Phil Bautista >
To: arslist@ARSLIST.ORG
Sent: Sunday, April 9, 2006 10:56 PM
Subject: TRUG:Meeting Announcement - May 5th, 2006 in Austin, TX

For all of you who have been requesting that I get back to having TRUG 
meetings, I am excited to announce that we are having a gathering of Texas 
Remedy folks in Austin on May 5th, 2006 (Friday) at the Dave and Buster’s in 
the Arboretum.  We have a great day prepared for you with presentations by our 
sponsors Invoq Systems, Above All Software and Adapt LLC.  I will be presenting 
the CMDB, and have invited another veteran RAC to share his (continuing) real 
world experiences with the CMDB including patching up to the latest version.  
Other potential topics I have are “Sure Fire Ways to Kill and IT Project (and 
how to avoid them)” based upon many years of “experiences” in both Public and 
Private sector at various clients in addition to an “ITIL Primer”.  Those in 
attendance will get to decide what presentations we have and make additional 
discussion topic suggestions for the group.  There is wireless access 
throughout the facility so bring your laptop and connect (Tell your boss you 
won’t miss an SLA, or better yet bring them and let them hear how to solve the 
questions they keep asking you!).

Thanks to the generosity of our sponsors we will start the day will start with 
pastries and refreshments at 0830, meeting to commence at 0900, have a full hot 
buffet lunch from 1230-1330, and afternoon snacks ending at around 4 PM (but I 
know how you all like to stay around and share).  If you have not been to one 
of these full day affairs, you are in for a treat.  There is no cost to attend 
this meeting but you must register to attend so please RSVP at the link 
provided on 
http://www.bullcreek.com/bcd_pages/user_groups.htm
 under “Register Here” - (yes we do use the Remedy Mid-tier and AR System so 
you may need to enable cookies temporarily).  All current Remedy Users, 
Administrators, Managers, and Executive IT Staff are invited as well as anyone 
with interest in the AR System and its integrations.

We are expecting a full house with the inevitable discussions about the CMDB, 
AR System 7 and ITSM 7 and giving stuff away all day long so make sure you 
register early, seating is limited and we are less than a month away!

Please contact me directly with any questions, issues or concerns.

Sincerely,

Phil Bautista, Bull Creek Data
512-731-0304
bauti...@bullcreek.com


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Phil Bautista
Sent: Thursday, February 23, 2017 10:27 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: BMC Engage

**
Date:Fri, 10 Feb 2017 01:16:19 +
From:"Lucero, Michelle" 
>
Subject: Re: BMC Engage

Hi Michelle!

Those were the days, huh?  Bull Creek Data did one local User Group each 
quarter.  We had fun at Dave & Busters!

Well, with BMC now doing their single day "Exchange" series of local events, I 
am interested to see how many of us Remedy folks are interested in a multi-day 
event like the good old days.  I have created a survey to find out what people 
want to see, liked, hated, where they would want it held, etc.  I will put the 
link below and pass (or use) the data to see what can be done to help get an 
event on the calendar this year. Mind you, I am only one person but your input 
will be a big motivator and would clearly let people know what you want, don't 
want, and where you would like to see it.  Please take a moment to fill out the 
survey (if you haven't already) and let's see what data we get (after all DATA 
is King!).

Here is the link for general input:  
https://www.surveymonkey.com/r/268CJK3

Session Content:  
https://www.surveymonkey.com/r/LWB99FY

And if you are a company looking to sponsor:  

Re: Official announcement of BMC Exchanges replacement for BMC Engage

[Sanford, Claire]

https://twitter.com/BreakLineEdu


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hulmes, Timothy W CTR MDA/ICTO
Sent: Thursday, February 23, 2017 2:58 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: Official announcement of BMC Exchanges replacement for 
BMC Engage

**
Do you know where the Veteran sessions are being held?

Timothy Hulmes

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Thursday, February 23, 2017 1:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Official announcement of BMC Exchanges replacement for BMC Engage

**
They are also doing some kind of Veteran Retraining session (multi day) this 
week.  I saw a tweet about it and was very pleased that they are providing this 
to Vets for no cost!

Claire Sanford
ISD ITCC Technical Engineering
Lead Application Analyst

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Thursday, February 23, 2017 8:31 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: Official announcement of BMC Exchanges replacement for 
BMC Engage

**
BMC Also seems to be having some other events  BMC Day 2017 in Chicago

http://bmcdays.bmc.com/chicago/agenda?elqTrackId=3198073cda8d4ffd998ad40b2d3fca87=ee18ae36df4c490b9025d238b51748f2=2388=1=1651



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Wednesday, February 22, 2017 2:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Official announcement of BMC Exchanges replacement for BMC Engage

**
Well, I suppose if one lives in one of those cities, there would be no cost. 
For many of the rest of us, traveling for just one day isn't even worth 
requesting.
Rick

On Feb 22, 2017 12:47, "Jason Miller" 
> wrote:
**
https://communities.bmc.com/groups/bmc-global-services/blog/2017/02/22/bmc-exchange-coming-to-a-city-near-you

BMC Exchanges are one-day, no cost events where you will gain new insights 
about digital business, get up-to-date information about the latest BMC 
products and services, and network with your peers, BMC partners, and BMC 
experts.

Hosted in nine cities across four continents, we’ve made it easier than ever to 
attend a BMC Exchange event near you:
Washington, DC – June 7th
New York City – October 12th
San Francisco – October 25th
Singapore – October 31st
Beijing – November 2nd
Essen (Germany) – November 14th
London – November 16th
Sao Paulo – November 30th
Paris – January 25th (2018)


_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Official announcement of BMC Exchanges replacement for BMC Engage

[Sanford, Claire]

I hate it when I hit send before I am ready!

http://newsroom.bmc.com/phoenix.zhtml?c=253321=irol-newsArticle=2246106

https://twitter.com/BreakLineEdu


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hulmes, Timothy W CTR MDA/ICTO
Sent: Thursday, February 23, 2017 2:58 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: Official announcement of BMC Exchanges replacement for 
BMC Engage

**
Do you know where the Veteran sessions are being held?

Timothy Hulmes

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Thursday, February 23, 2017 1:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Official announcement of BMC Exchanges replacement for BMC Engage

**
They are also doing some kind of Veteran Retraining session (multi day) this 
week.  I saw a tweet about it and was very pleased that they are providing this 
to Vets for no cost!

Claire Sanford
ISD ITCC Technical Engineering
Lead Application Analyst

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Thursday, February 23, 2017 8:31 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: Official announcement of BMC Exchanges replacement for 
BMC Engage

**
BMC Also seems to be having some other events  BMC Day 2017 in Chicago

http://bmcdays.bmc.com/chicago/agenda?elqTrackId=3198073cda8d4ffd998ad40b2d3fca87=ee18ae36df4c490b9025d238b51748f2=2388=1=1651



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Wednesday, February 22, 2017 2:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Official announcement of BMC Exchanges replacement for BMC Engage

**
Well, I suppose if one lives in one of those cities, there would be no cost. 
For many of the rest of us, traveling for just one day isn't even worth 
requesting.
Rick

On Feb 22, 2017 12:47, "Jason Miller" 
> wrote:
**
https://communities.bmc.com/groups/bmc-global-services/blog/2017/02/22/bmc-exchange-coming-to-a-city-near-you

BMC Exchanges are one-day, no cost events where you will gain new insights 
about digital business, get up-to-date information about the latest BMC 
products and services, and network with your peers, BMC partners, and BMC 
experts.

Hosted in nine cities across four continents, we’ve made it easier than ever to 
attend a BMC Exchange event near you:
Washington, DC – June 7th
New York City – October 12th
San Francisco – October 25th
Singapore – October 31st
Beijing – November 2nd
Essen (Germany) – November 14th
London – November 16th
Sao Paulo – November 30th
Paris – January 25th (2018)


_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Old API header files anyone?

[Misi Mladoniczky]

Hi Phil,

It took you some time to see that post, it is almost a year old ;-)

I have seen your "museum" first hand, 9 years ago, after a Texas RUG meeting 
where I presume I talked about a bunch of different RRR helper tools I had 
developed.

Problems with the oldest stuff concern that that some media are on tapes etc...

Doug Mueller has gathered old media, and he say he got most of it. I am hoping 
to get a delivery of the api-files, at least header files, from these really 
old versions.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)

February 24, 2017 5:22 AM, "Phil Bautista"  wrote:

**Hi Misi,
Yes, my Remedy "Museum" is well stocked. I will be home from Santa Fe tomorrow 
and will look to see what I have for you :-)  _ARSlist: "Where the Answers Are" 
and have been for 20 years_

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