Re: [RSSO] Problem with some bypass URLs

[Thomas Miskiewicz]

Jarl,

that’s good question indeed. So far we tested in IE 11 only because that our 
corporations standard browser, so even if it worked with all the others…

We’re on Tomcat 8.


Thomas

> On Mar 9, 2018, at 8:21 AM, Jarl Grøneng  wrote:
> 
> 
> Do you get the same error in IE (not Edge), Firefox and Chrome?
> 
> Which version of Tomcat are you running?
> 
> Regards,
> Jarl
> 
> 2018-03-08 20:23 GMT+01:00 Thomas Miskiewicz  >:
> Hi Listers,
> 
> URLs like:
> http://our_domain:8080/rsso/start?bypass-auth=true&tenant=*&goto=http:// 
> our_domain
>  
> :8080/arsys/forms/ourars/
> http://our_domain:8080/rsso/start?bypass-auth=true&tenant=*&goto=http:/our_domain:8080/arsys/forms/ourars/User
>  
> 
> 
> 
> http:// 
> our_domain
>  
> :8080/rsso/start?bypass-auth=true&tenant=*&goto=http://our_domain
>  
> :8080/arsys/forms/ourars/AR+System+Midtier+Object+List/Default+Admin+View/
> http://our_domain:8080/rsso/start?bypass-auth=true&tenant=*&goto=http://our_domain:8080/arsys/forms/ourars/ABC%3AControlCenter/Default+Administrator+View/
>  
> 
> 
> give us HTTP 404.
> 
> It seems that the Tomcat / RSSO doesn’t like the blanks or colons in the goto 
> part. Any idea how to fix this?
> 
> Thanks
> Thomas
> 
> --
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> https://mailman.rrr.se/cgi/listinfo/arslist 
> 
> 
> 
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Re: [RSSO] Problem with some bypass URLs

[Jarl Grøneng]

Do you get the same error in IE (not Edge), Firefox and Chrome?

Which version of Tomcat are you running?

Regards,
Jarl

2018-03-08 20:23 GMT+01:00 Thomas Miskiewicz :

> Hi Listers,
>
> URLs like:
> http://our_domain:8080/rsso/start?bypass-auth=true&tenant=*&goto=http://
> 
> our_domain
> 
> :8080/arsys/forms/ourars/
> http://our_domain:8080/rsso/start?bypass-auth=true&tenant=
> *&goto=http:/our_domain:8080/arsys/forms/ourars/User
>
>
> http://
> 
> our_domain
> 
> :8080/rsso/start?bypass-auth=true&tenant=*&goto=http://our_domain
> 
> :8080/arsys/forms/ourars/AR+System+Midtier+Object+List/Default+Admin+View/
> http://our_domain:8080/rsso/start?bypass-auth=true&tenant=
> *&goto=http://our_domain:8080/arsys/forms/ourars/ABC%
> 3AControlCenter/Default+Administrator+View/
> 
>
> give us HTTP 404.
>
> It seems that the Tomcat / RSSO doesn’t like the blanks or colons in the
> goto part. Any idea how to fix this?
>
> Thanks
> Thomas
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
>
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RE: [RSSO] Problem with some bypass URLs

[Carl Wilson]

Hi Thomas,

If you navigate to the RSSO admin console, then to the "Realm > Authentication" 
and then ensure that you have the checkbox "Enable AR authentication for 
bypass" checked and then click on the tab "AR" - this will show you the bypass 
URL:



e.g. "Here is the bypass url format: 
http://{server.domain.com}:8090/rsso/start?bypass-auth=true&tenant=*&goto="



The bypass URL is a combination of the RSSO URL/Port plus then the URL/Port of 
the Mid Tier (all FQDN).



Example:





http://{domain.com}:8090/rsso/start?bypass-auth=true&tenant=*&goto=http://{domain.com}:8080/arsys



Obliviously if you have RSSO on a separate server and you have changed the 
default port from "8090", then you need to adjust accordingly.



There is a "hidden trick" with RSSO where if you navigate to the normal MT URL 
login page then you can do the following:



*   Navigate to the default MT login page (e.g. 
http://{domain.com}:8080/arsys/shared/login.jsp)
*   Enter your login details
*   The browser throws an error
*   Navigate again to the default MT login page (e.g. 
http://{domain.com}:8080/arsys/shared/login.jsp)
*   Enter your login details
*   Login is successful



HTH's



Cheers

--



Kind Regards,



Carl Wilson





From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas 
Miskiewicz
Sent: 08 March 2018 22:43
To: ARSList 
Subject: Re: [RSSO] Problem with some bypass URLs



Hi Carl,



cannyou give me a clue regarsing a córeczka bypass?



RSSO on port 8090? Where do you have that from? Why does it matter? I would 
appreciate if you could elaborate is that BMC documentation is still on open 
source level.



Thank you

Thomas


On 8. Mar 2018, at 22:59, Carl Wilson mailto:carlbwil...@gmail.com> > wrote:

Hi,

Seems like the first part of your RSSO bypass is not correct.

Usually RSSO is on port 8090, your URL shows 8080 for both RSSO and MT.



Cheers

Carl

On Thu, 8 Mar 2018, 21:56 Misi Mladoniczky, mailto:m...@rrr.se> > 
wrote:

Hi Thomas,

You should URL Encode the data part of your urls.

For example
http://our_domain:8080/arsys/forms/ourars/AR System Midtier Object List
http%3A%2F%2Four_domain%3A8080%2Farsys%2Fforms%2Fourars%2FAR%20System%20Midtier%20Object%20List

So the complete string would read:
http:// 

 our_domain 

 
:8080/rsso/start?bypass-auth=true&tenant=*&goto=http%3A%2F%2Four_domain%3A8080%2Farsys%2Fforms%2Fourars%2FAR%20System%20Midtier%20Object%20List

I used this site to do it now: https://meyerweb.com/eric/tools/dencoder/

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
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March 8, 2018 8:25 PM, "Thomas Miskiewicz" mailto:%22thomas%20miskiewicz%22%20%3ctmisk...@gmail.com%3E> > wrote:

Hi Listers,

URLs like:

http://our_domain:8080/rsso/start?bypass-auth=true 

 &tenant=*&goto=http://our_domain 

 :8080/arsys/forms/ourars/
http://our_domain:8080/rsso/start?bypass-auth=true 

 &tenant=*&goto=http:/our_domain:8080/arsys/forms/ourars/User


http:// 

 our_domain 

 :8080/rsso/start?bypass-auth=true&tenant=*&goto=http://our_domain 

 :8080/arsys/forms/ourars/AR+System+Midtier+Object+List/Default+Admin+View/
http://our_domain:8080/rsso/start?bypass-auth=true 

 
&tenant=*&goto=http://our_domain:8080/arsys/forms/ourars/ABC%3AControlCenter/Default+Administrator+View/

give us HTTP 404.

It seems that the Tomcat / RSSO doesn’t like th

Re: Pop-Up Messages in the Incident Module

[Misi Mladoniczky]

Hi,

Well, it is super simple. You specify the interval in seconds, if I remember 
right, and the ACTL will run every x seconds. If the run-if evaluates to true, 
the if-actions are run, otherwise any else-actions.

If you have three windows open of the form containing the ACTL, the ACTL will 
run separately for each of these windows.

If you want to test something on the server, as opposed to the local fields of 
the window/record on which the ACTL is running, you might need to create an 
ACTL guide and maybe do a service-call to the server that returns the result of 
what you need to check.

In other words these interval-ACTL:s are not similar to escalations. 
Escalations makes a query on the server to find one or more records. The ACTL 
only directly access the data of the record loaded in the client window.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
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March 8, 2018 11:54 PM, "Jared Dean"  wrote:
Thanks for confirming Doug. Do you have any resources that I can review to 
learn how to implement this?
-Jared 
On Mar 8, 2018, at 14:17, Mueller, Doug  wrote:
This capability is present in 7.6.04. It was introduced in 2002 (I know 
because it was introduced for me for an application I was building at the 
time….). So, it has been there since the mid 5.x releases. 

Doug Mueller 

From: ARSList [mailto:arslist-boun...@arslist.org 
(mailto:arslist-boun...@arslist.org)] On Behalf Of LJ LongWing
Sent: Thursday, March 08, 2018 11:08 AM
To: ARSList 
Subject: Re: Pop-Up Messages in the Incident Module 
Jared, 
I don't know if 7.6.04 has Interval execute condition for AL's, but I 
know 8.x and 9.x do.  
On Thu, Mar 8, 2018 at 11:53 AM, Jared Dean  wrote:  
-I'm wondering if there is the capability for a pop-message to run at a 
specific interval out of the box or does this need custom coding. I have the 
pop-up in Active Links and the interval in Escalations. I need to merge the 
two,lol 

Running AR 7.6.04 with customization 
--  
Regards, 
J. Dean
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Re: [RSSO] Problem with some bypass URLs

[Thomas Miskiewicz]

Thank you Misi!

I think there’s something fundamentally wrong with our bypass configuration as 
for instance:

http://ourdomain:8080/rsso/start?bypass-auth=true&tenant=*&goto=http://ourdomain:8080/arsys/forms/ourars/ABC:Form/

works but 

http://ourdomain:8080/rsso/start?bypass-auth=true&tenant=*&goto=http://ourdomain:8080/arsys/forms/ourars/AR+System+Email+Messages/

does not!

What exactly is wrong however is a mystery however because the BMC 
documentation is just to superficial and wrong to be of any help.

I tried to encode the URL manually in all possible ways. I mentioned above the 
only thing that worked. Otherwise it doesn’t care about my encoding. Even if it 
did I wouldn’t know how to convince RSSO and Tomcat to encode that goto url 
according to my liking.

I wonder why this RSSO cannot just work out of the box...


Thomas

> On 8. Mar 2018, at 22:52, Misi Mladoniczky  wrote:
> 
> Hi Thomas,
> 
> You should URL Encode the data part of your urls.
> 
> For example
> http://our_domain:8080/arsys/forms/ourars/AR System Midtier Object List
> http%3A%2F%2Four_domain%3A8080%2Farsys%2Fforms%2Fourars%2FAR%20System%20Midtier%20Object%20List
> 
> So the complete string would read:
> http://our_domain:8080/rsso/start?bypass-auth=true&tenant=*&goto=http%3A%2F%2Four_domain%3A8080%2Farsys%2Fforms%2Fourars%2FAR%20System%20Midtier%20Object%20List
> 
> I used this site to do it now: https://meyerweb.com/eric/tools/dencoder/
> 
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
> 
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
> 
> 
> 
> 
> March 8, 2018 8:25 PM, "Thomas Miskiewicz"  wrote:
> Hi Listers,
> URLs like:
> http://our_domain:8080/rsso/start?bypass-auth=true&tenant=*&goto=http://our_domain:8080/arsys/forms/ourars/
> http://our_domain:8080/rsso/start?bypass-auth=true&tenant=*&goto=http:/our_domain:8080/arsys/forms/ourars/User
> 
> http://our_domain:8080/rsso/start?bypass-auth=true&tenant=*&goto=http://our_domain:8080/arsys/forms/ourars/AR+System+Midtier+Object+List/Default+Admin+View/
> http://our_domain:8080/rsso/start?bypass-auth=true&tenant=*&goto=http://our_domain:8080/arsys/forms/ourars/ABC%3AControlCenter/Default+Administrator+View/
> give us HTTP 404.
> It seems that the Tomcat / RSSO doesn’t like the blanks or colons in the goto 
> part. Any idea how to fix this?
> Thanks
> Thomas
> -- 
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
-- 
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Re: Pop-Up Messages in the Incident Module

[Jared Dean]

Thanks for confirming Doug. Do you have any resources that I can review to 
learn how to implement this?

-Jared

> On Mar 8, 2018, at 14:17, Mueller, Doug  wrote:
> 
> This capability is present in 7.6.04.  It was introduced in 2002 (I know 
> because it was introduced for me for an application I was building at the 
> time….).  So, it has been there since the mid 5.x releases.
>  
> Doug Mueller
>  
> From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of LJ LongWing
> Sent: Thursday, March 08, 2018 11:08 AM
> To: ARSList 
> Subject: Re: Pop-Up Messages in the Incident Module
>  
> Jared,
> I don't know if 7.6.04 has Interval execute condition for AL's, but I know 
> 8.x and 9.x do.
>  
> On Thu, Mar 8, 2018 at 11:53 AM, Jared Dean  wrote:
> -I'm wondering if there is the capability for a pop-message to run at a 
> specific interval out of the box or does this need custom coding. I have the 
> pop-up in Active Links and the interval in Escalations. I need to merge the 
> two,lol
> 
> Running AR 7.6.04 with customization
> 
> --
> Regards,
> J. Dean
> 
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
> 
>  
> -- 
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Re: [RSSO] Problem with some bypass URLs

[Thomas Miskiewicz]

Hi Carl,

cannyou give me a clue regarsing a córeczka bypass?

RSSO on port 8090? Where do you have that from? Why does it matter? I would 
appreciate if you could elaborate is that BMC documentation is still on open 
source level.

Thank you
Thomas

> On 8. Mar 2018, at 22:59, Carl Wilson  wrote:
> 
> Hi,
> Seems like the first part of your RSSO bypass is not correct. 
> Usually RSSO is on port 8090, your URL shows 8080 for both RSSO and MT. 
> 
> Cheers 
> Carl
> 
>> On Thu, 8 Mar 2018, 21:56 Misi Mladoniczky,  wrote:
>> Hi Thomas,
>> 
>> You should URL Encode the data part of your urls.
>> 
>> For example
>> http://our_domain:8080/arsys/forms/ourars/AR System Midtier Object List
>> http%3A%2F%2Four_domain%3A8080%2Farsys%2Fforms%2Fourars%2FAR%20System%20Midtier%20Object%20List
>> 
>> So the complete string would read:
>> http://our_domain:8080/rsso/start?bypass-auth=true&tenant=*&goto=http%3A%2F%2Four_domain%3A8080%2Farsys%2Fforms%2Fourars%2FAR%20System%20Midtier%20Object%20List
>> 
>> I used this site to do it now: https://meyerweb.com/eric/tools/dencoder/
>> 
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>> 
>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
>> Find these products, and many free tools and utilities, at http://rrr.se
>> 
>> 
>> 
>> 
>> 
>> March 8, 2018 8:25 PM, "Thomas Miskiewicz"  wrote:
>> Hi Listers,
>> URLs like:
>> http://our_domain:8080/rsso/start?bypass-auth=true&tenant=*&goto=http://our_domain:8080/arsys/forms/ourars/
>> http://our_domain:8080/rsso/start?bypass-auth=true&tenant=*&goto=http:/our_domain:8080/arsys/forms/ourars/User
>> 
>> http://our_domain:8080/rsso/start?bypass-auth=true&tenant=*&goto=http://our_domain:8080/arsys/forms/ourars/AR+System+Midtier+Object+List/Default+Admin+View/
>> http://our_domain:8080/rsso/start?bypass-auth=true&tenant=*&goto=http://our_domain:8080/arsys/forms/ourars/ABC%3AControlCenter/Default+Administrator+View/
>> give us HTTP 404.
>> It seems that the Tomcat / RSSO doesn’t like the blanks or colons in the 
>> goto part. Any idea how to fix this?
>> Thanks
>> Thomas
>> --
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
> -- 
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Re: Issue with the Incident Management Console table data for the Assigned To All My Groups?

[Satya Miller]

Sorry for the delayed response!  From the Incident Management Console,
click on "More Filters" at the top to the right of the drop downs.  Ensure
that there are no items chosen in the drop downs all the tabs.  This is
what's being filtered.

On Wed, Mar 7, 2018 at 2:21 AM, Abhishek2019  wrote:

> Hi Satya, Please could you provide detail for your below input:- "Click on
> More Filters all the way to the right of the Search String. When we had
> this issue we had fields saved in here which was causing the issue. This
> needs to be fixed on each person's profile, if this is your issue." Early
> response will be highly appreciated. Cheers, AA
> --
> Sent from the ARS (Action Request System) mailing list archive
>  at Nabble.com.
>
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Re: [RSSO] Problem with some bypass URLs

[Carl Wilson]

Hi,
Seems like the first part of your RSSO bypass is not correct.
Usually RSSO is on port 8090, your URL shows 8080 for both RSSO and MT.

Cheers
Carl

On Thu, 8 Mar 2018, 21:56 Misi Mladoniczky,  wrote:

> Hi Thomas,
>
> You should URL Encode the data part of your urls.
>
> For example
> http://our_domain:8080/arsys/forms/ourars/AR System Midtier Object List
>
> http%3A%2F%2Four_domain%3A8080%2Farsys%2Fforms%2Fourars%2FAR%20System%20Midtier%20Object%20List
>
> So the complete string would read:
> http://
> 
> our_domain
> 
> :8080/rsso/start?bypass-auth=true&tenant=*&goto=
> http%3A%2F%2Four_domain%3A8080%2Farsys%2Fforms%2Fourars%2FAR%20System%20Midtier%20Object%20List
>
> I used this site to do it now: https://meyerweb.com/eric/tools/dencoder/
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
>
>
>
>
>
> March 8, 2018 8:25 PM, "Thomas Miskiewicz"  <%22thomas%20miskiewicz%22%20%3ctmisk...@gmail.com%3E>> wrote:
>
> Hi Listers,
> URLs like:
> http://our_domain:8080/rsso/start?bypass-auth=true&tenant=*&goto=http://
> 
> our_domain
> 
> :8080/arsys/forms/ourars/
>
> http://our_domain:8080/rsso/start?bypass-auth=true&tenant=*&goto=http:/our_domain:8080/arsys/forms/ourars/User
>
> http://
> 
> our_domain
> 
> :8080/rsso/start?bypass-auth=true&tenant=*&goto=http://our_domain
> 
> :8080/arsys/forms/ourars/AR+System+Midtier+Object+List/Default+Admin+View/
>
> http://our_domain:8080/rsso/start?bypass-auth=true&tenant=*&goto=http://our_domain:8080/arsys/forms/ourars/ABC%3AControlCenter/Default+Administrator+View/
> 
> give us HTTP 404.
> It seems that the Tomcat / RSSO doesn’t like the blanks or colons in the
> goto part. Any idea how to fix this?
> Thanks
> Thomas
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
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Re: [RSSO] Problem with some bypass URLs

[Misi Mladoniczky]

Hi Thomas,

You should URL Encode the data part of your urls.

For example
http://our_domain:8080/arsys/forms/ourars/AR System Midtier Object List
http%3A%2F%2Four_domain%3A8080%2Farsys%2Fforms%2Fourars%2FAR%20System%20Midtier%20Object%20List

So the complete string would read:
http:// 
(http://our_domain:8080/rsso/start?bypass-auth=true&tenant=*&goto=http://our_domain:8080/arsys/forms/ourars/AR+System+Midtier+Object+List/Default+Admin+View/)our_domain
 
(http://s999espmt001d.in.bundesbank.de:8080/rsso/start?bypass-auth=true&tenant=*&goto=http://s999espmt001d.in.bundesbank.de:8080/arsys/forms/arse7/):8080/rsso/start?bypass-auth=true&tenant=*&goto=http%3A%2F%2Four_domain%3A8080%2Farsys%2Fforms%2Fourars%2FAR%20System%20Midtier%20Object%20List

I used this site to do it now: https://meyerweb.com/eric/tools/dencoder/ 
(https://meyerweb.com/eric/tools/dencoder/)

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
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(http://rrr.se)
March 8, 2018 8:25 PM, "Thomas Miskiewicz"  wrote:
Hi Listers,
URLs like: 
 http://our_domain:8080/rsso/start?bypass-auth=true&tenant=*&goto=http:// 
(http://our_domain:8080/rsso/start?bypass-auth=true&tenant=*&goto=http://our_domain:8080/arsys/forms/ourars/)our_domain
 
(http://s999espmt001d.in.bundesbank.de:8080/rsso/start?bypass-auth=true&tenant=*&goto=http://s999espmt001d.in.bundesbank.de:8080/arsys/forms/arse7/):8080/arsys/forms/ourars/
http://our_domain:8080/rsso/start?bypass-auth=true&tenant=*&goto=http:/our_domain:8080/arsys/forms/ourars/User
 
(http://our_domain:8080/rsso/start?bypass-auth=true&tenant=*&goto=http:/our_domain:8080/arsys/forms/ourars/User)
  
http:// 
(http://our_domain:8080/rsso/start?bypass-auth=true&tenant=*&goto=http://our_domain:8080/arsys/forms/ourars/AR+System+Midtier+Object+List/Default+Admin+View/)our_domain
 
(http://s999espmt001d.in.bundesbank.de:8080/rsso/start?bypass-auth=true&tenant=*&goto=http://s999espmt001d.in.bundesbank.de:8080/arsys/forms/arse7/):8080/rsso/start?bypass-auth=true&tenant=*&goto=http://our_domain
 
(http://s999espmt001d.in.bundesbank.de:8080/rsso/start?bypass-auth=true&tenant=*&goto=http://s999espmt001d.in.bundesbank.de:8080/arsys/forms/arse7/):8080/arsys/forms/ourars/AR+System+Midtier+Object+List/Default+Admin+View/
http://our_domain:8080/rsso/start?bypass-auth=true&tenant=*&goto=http://our_domain:8080/arsys/forms/ourars/ABC%3AControlCenter/Default+Administrator+View/
 
(http://our_domain:8080/rsso/start?bypass-auth=true&tenant=*&goto=http://our_domain:8080/arsys/forms/ourars/ABC:ControlCenter/Default+Administrator+View/)
  
give us HTTP 404. 
It seems that the Tomcat / RSSO doesn’t like the blanks or colons in the goto 
part. Any idea how to fix this? 
Thanks 
Thomas
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Re: Difference in license usage according to BMC License Audit and User Log

[Misi Mladoniczky]

Hi,

Well, the user log and license tracking functionality has worked more or less 
ok in different versions.

I do not know how you are combining the user logs from your server group, but 
if it has a round robin load balancer the user logs are usually hard to 
combine. The numbers you see, "98 of 987 in use" reflects a single server only. 
The next can read "all in use" if the combined value of all server reaches 987.

The license tracking works better and better on more recent version, but I 
think that in 8.x it does not track Read (Floating) licenses. This is not a 
problem if you have enough licenses though.

We have a program called RRR|LicenseMonitor that we have used in some cases 
with server groups that connects to all servers and polls the active user list. 
This is not something you can download without contacting us.

We do not have any eval license, for RRR|License, but the the monitoring is 
free, which means that you can evaluate your situation and get the usage 
diagrams without buying RRR|License.

Finally you can decide if you want to buy more licenses from BMC or buy 
RRR|License at a fraction of the cost and optimize your licenses instead.

I suggest you turn on License Tracking in Admin Console -> System -> General -> 
Server Information -> Configuration and then use the data from the AR System 
Historical License Usage form with the free version of RRR|License to analyze 
your usage. If this does not give correct results you can use 
RRR|LicenseMonitor, which I can supply to you, to poll the uses of all 3 
servers into a single log.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
March 8, 2018 7:04 PM, "Thomas Miskiewicz"  wrote:
Hello Listers, 
we’re on AR 8.1.x (plain AR no BMC products on top) with a Server Group 
consisting of 3 AR Servers plus an Archive Server. 
How come that the according to the User Log we use significantly less licenses 
that according to the BMC License Audit? 
Sure off top of my head BMC needs to sell more licenses. LOL 
But on more serious note: any ideas? 
Thank you 
Thomas
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[RSSO] Problem with some bypass URLs

[Thomas Miskiewicz]

Hi Listers,

URLs like:
http://our_domain:8080/rsso/start?bypass-auth=true&tenant=*&goto=http://our_domain:8080/arsys/forms/ourars/
 
our_domain
 
:8080/arsys/forms/ourars/
http://our_domain:8080/rsso/start?bypass-auth=true&tenant=*&goto=http:/our_domain:8080/arsys/forms/ourars/User
 



http://our_domain:8080/rsso/start?bypass-auth=true&tenant=*&goto=http://our_domain:8080/arsys/forms/ourars/AR+System+Midtier+Object+List/Default+Admin+View/
 
our_domain
 
:8080/rsso/start?bypass-auth=true&tenant=*&goto=http://our_domain
 
:8080/arsys/forms/ourars/AR+System+Midtier+Object+List/Default+Admin+View/
http://our_domain:8080/rsso/start?bypass-auth=true&tenant=*&goto=http://our_domain:8080/arsys/forms/ourars/ABC%3AControlCenter/Default+Administrator+View/
 


give us HTTP 404.

It seems that the Tomcat / RSSO doesn’t like the blanks or colons in the goto 
part. Any idea how to fix this?

Thanks
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RE: Pop-Up Messages in the Incident Module

[Mueller, Doug]

This capability is present in 7.6.04.  It was introduced in 2002 (I know 
because it was introduced for me for an application I was building at the 
time….).  So, it has been there since the mid 5.x releases.

Doug Mueller

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of LJ LongWing
Sent: Thursday, March 08, 2018 11:08 AM
To: ARSList 
Subject: Re: Pop-Up Messages in the Incident Module

Jared,
I don't know if 7.6.04 has Interval execute condition for AL's, but I know 8.x 
and 9.x do.

On Thu, Mar 8, 2018 at 11:53 AM, Jared Dean 
mailto:jldea...@gmail.com>> wrote:
-I'm wondering if there is the capability for a pop-message to run at a 
specific interval out of the box or does this need custom coding. I have the 
pop-up in Active Links and the interval in Escalations. I need to merge the 
two,lol
Running AR 7.6.04 with customization

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Re: Pop-Up Messages in the Incident Module

[Jason Miller]

Oh yeah, it goes back to at least 7.0 (I am pretty sure) and maybe even
6.x. AL interval has been around quite a while.

Jason

On Thu, Mar 8, 2018 at 1:07 PM, LJ LongWing  wrote:

> Jared,
> I don't know if 7.6.04 has Interval execute condition for AL's, but I know
> 8.x and 9.x do.
>
> On Thu, Mar 8, 2018 at 11:53 AM, Jared Dean  wrote:
>
>> -I'm wondering if there is the capability for a pop-message to run at a
>> specific interval out of the box or does this need custom coding. I have
>> the pop-up in Active Links and the interval in Escalations. I need to merge
>> the two,lol
>>
>> Running AR 7.6.04 with customization
>>
>> --
>> Regards,
>> J. Dean
>>
>> --
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
>>
>>
>
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>
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Re: Pop-Up Messages in the Incident Module

[LJ LongWing]

Jared,
I don't know if 7.6.04 has Interval execute condition for AL's, but I know
8.x and 9.x do.

On Thu, Mar 8, 2018 at 11:53 AM, Jared Dean  wrote:

> -I'm wondering if there is the capability for a pop-message to run at a
> specific interval out of the box or does this need custom coding. I have
> the pop-up in Active Links and the interval in Escalations. I need to merge
> the two,lol
>
> Running AR 7.6.04 with customization
>
> --
> Regards,
> J. Dean
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
>
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Pop-Up Messages in the Incident Module

[Jared Dean]

-I'm wondering if there is the capability for a pop-message to run at a
specific interval out of the box or does this need custom coding. I have
the pop-up in Active Links and the interval in Escalations. I need to merge
the two,lol

Running AR 7.6.04 with customization

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RE: [Non-DoD Source] Difference in license usage according to BMC License Audit and User Log

[Mueller, Doug]

Thomas and Ryan,

Note that Thomas indicated he is NOT using the ITSM applications but just AR 
System as a platform.

So, the issue you describe where we optimized license consumption so that 
looking at an overview console does not obtain application licenses until you 
go into that application or actually open a ticket from that application does 
not apply to Thomas' situation.

Doug Mueller

-Original Message-
From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Nicosia, Ryan J 
CTR USSOCOM SOCOM J631
Sent: Thursday, March 08, 2018 10:11 AM
To: ARSList 
Subject: RE: [Non-DoD Source] Difference in license usage according to BMC 
License Audit and User Log

Thomas,

It is a known issue and Doug Mueller (BMC) even acknowledged it is a problem 
with how the consoles are causing license consumption even though a user isn't 
in that console.  For example, we found a number of users who were consuming 
asset licenses having never even logged into the asset management console.
We utilized the user tool from RRR a year ago to validate and pose the question 
to BMC.  Last I heard, it was fixed in 9.1.03

Ryan

-Original Message-
From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas 
Miskiewicz
Sent: Thursday, March 8, 2018 1:01 PM
To: ARSList 
Subject: [Non-DoD Source] Difference in license usage according to BMC License 
Audit and User Log

Hello Listers,


we’re on AR 8.1.x (plain AR no BMC products on top) with a Server Group 
consisting of 3 AR Servers plus an Archive Server.


How come that the according to the User Log we use significantly less licenses 
that according to the BMC License Audit?


Sure off top of my head BMC needs to sell more licenses. LOL


But on more serious note: any ideas?




Thank you
Thomas





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RE: Difference in license usage according to BMC License Audit and User Log

[Mueller, Doug]

Thomas,

Several things to put into the mix.


1)  The User Log is on a per server basis.  So, if you have 3 servers, you 
need 3 user logs for the same time period to track logins and logouts during 
that time


2)  Remember that the user log is tracking only logins and logouts that 
occur during that timeframe.  So, if you have users who were already on the 
system and who remained on the system during the interval, they would not show 
up in the user log although they are active.


3)  There is a screen named Manage Licenses that shows the current active 
users on the system.  You can look at registered users or active users and you 
can look at them by license type.  It is important to understand that when 
using this screen to look at current users, it shows the current users for ONE 
server – the one that you happen to be talking to.  So, the list of current 
users doesn’t reflect the entire load on the system.  You would have to make 
sure you are connected to each of the three servers and get lists from each and 
merge them.

NOTE: To make this screen work better, we have produced a new version of the 
screen for releases 9.1 sp4 and later.  There is a new Server Group 
Administration Console that is available in Communities.  It has a Manage 
Licenses screen in it that interacts with all the servers in the server group, 
gathers the user list from all of them, merges the list, and shows you a 
single, complete list of current users across your entire server group.  And, 
there is a column that tells you which server(s) the user is currently 
interacting with.  So, using this new screen (and you can tell it is the new 
one because there is a servers column in the table when looking at current 
users), you get a complete list of all current users across the entire 
environment.


4)  The License Audit feature will give you a count of registered users for 
Fixed licenses (that should match what is in all versions of the Manage 
Licenses screen).  It is a count of the current active floating users across 
servers – we have a coordination of these licenses to make sure a user is 
counted only one time even if they are touching different servers in the server 
group.

So, you can see where depending on what sources you are looking at – single 
server information or across server information – you can see differences in 
counts.  If you get information from cross-server sources (or merge the data 
across servers in the group), you should find that the numbers match what is 
reported by the license audit.

Doug Mueller

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of LJ LongWing
Sent: Thursday, March 08, 2018 10:06 AM
To: ARSList 
Subject: Re: Difference in license usage according to BMC License Audit and 
User Log

Ok...according to user logwhich user log from which server, during which 
time frame?  As I understand it the License audit runs during an interval and 
takes that as a samplingI know that it uses information from the machine 
the audit is run againstbut I don't know what details they are using 
unfortunately.

What sort of numbers are we talking about?Fixed, Floating...how off are 
your numbers from theirs?what tools are you utilizing to show how many 
users you are using?

On Thu, Mar 8, 2018 at 11:01 AM, Thomas Miskiewicz 
mailto:tmisk...@gmail.com>> wrote:
Hello Listers,

we’re on AR 8.1.x (plain AR no BMC products on top) with a Server Group 
consisting of 3 AR Servers plus an Archive Server.

How come that the according to the User Log we use significantly less licenses 
that according to the BMC License Audit?

Sure off top of my head BMC needs to sell more licenses. LOL

But on more serious note: any ideas?


Thank you
Thomas



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Re: [Non-DoD Source] Difference in license usage according to BMC License Audit and User Log

[Thomas Miskiewicz]

Thanks Ryan - Misi, Misi, Misi - can I have an eval license of the RRR please?


Thank you

Thomas

> On Mar 8, 2018, at 7:11 PM, Nicosia, Ryan J CTR USSOCOM SOCOM J631 
>  wrote:
> 
> Thomas,
> 
> It is a known issue and Doug Mueller (BMC) even acknowledged it is a problem 
> with how the consoles are causing license consumption even though a user 
> isn't in that console.  For example, we found a number of users who were 
> consuming asset licenses having never even logged into the asset management 
> console.We utilized the user tool from RRR a year ago to validate and 
> pose the question to BMC.  Last I heard, it was fixed in 9.1.03
> 
> Ryan

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RE: [Non-DoD Source] Difference in license usage according to BMC License Audit and User Log

[Nicosia, Ryan J CTR USSOCOM SOCOM J631]

Thomas,

It is a known issue and Doug Mueller (BMC) even acknowledged it is a problem 
with how the consoles are causing license consumption even though a user isn't 
in that console.  For example, we found a number of users who were consuming 
asset licenses having never even logged into the asset management console.
We utilized the user tool from RRR a year ago to validate and pose the question 
to BMC.  Last I heard, it was fixed in 9.1.03

Ryan

-Original Message-
From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas 
Miskiewicz
Sent: Thursday, March 8, 2018 1:01 PM
To: ARSList 
Subject: [Non-DoD Source] Difference in license usage according to BMC License 
Audit and User Log

Hello Listers,


we’re on AR 8.1.x (plain AR no BMC products on top) with a Server Group 
consisting of 3 AR Servers plus an Archive Server.


How come that the according to the User Log we use significantly less licenses 
that according to the BMC License Audit?


Sure off top of my head BMC needs to sell more licenses. LOL


But on more serious note: any ideas?




Thank you
Thomas





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Re: Difference in license usage according to BMC License Audit and User Log

[LJ LongWing]

Ok...according to user logwhich user log from which server, during
which time frame?  As I understand it the License audit runs during an
interval and takes that as a samplingI know that it uses information
from the machine the audit is run againstbut I don't know what details
they are using unfortunately.

What sort of numbers are we talking about?Fixed, Floating...how off are
your numbers from theirs?what tools are you utilizing to show how many
users you are using?

On Thu, Mar 8, 2018 at 11:01 AM, Thomas Miskiewicz 
wrote:

> Hello Listers,
>
> we’re on AR 8.1.x (plain AR no BMC products on top) with a Server
> Group consisting of 3 AR Servers plus an Archive Server.
>
> How come that the according to the User Log we use significantly less
> licenses that according to the BMC License Audit?
>
> Sure off top of my head BMC needs to sell more licenses. LOL
>
> But on more serious note: any ideas?
>
>
> Thank you
> Thomas
>
>
>
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Difference in license usage according to BMC License Audit and User Log

[Thomas Miskiewicz]

Hello Listers,

we’re on AR 8.1.x (plain AR no BMC products on top) with a Server Group 
consisting of 3 AR Servers plus an Archive Server.

How come that the according to the User Log we use significantly less licenses 
that according to the BMC License Audit?

Sure off top of my head BMC needs to sell more licenses. LOL

But on more serious note: any ideas?


Thank you
Thomas


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