Re: Regarding the FTS issue on 8.1.01 ITSM server.

[Abhi$hek]

Hi Mayuresh,

Thanks for your kind response.
PFB my inline comment for your queries.


On Mon, Jun 2, 2014 at 2:21 PM, Mayuresh Wagh  wrote:

> **
> Hi Abhishek,
>
> Check below things -
>
> 1. Is your FTS Plugin config running? YES
>
> 2. Do you see any records in ft_pending table at DB side? If you have
> large number of records try deleting them & commit the change & retry the
> operation.
>
>   900 records are present in FT pending so does it require any
deletion operation.


> 3. Check FTS related entries in ar.conf.
> Its configured properly.
>


> 4. If you can share arftsplugin.log, ar,conf, arerror.log then it would be
> great.
>
  I checked all the above logs but no luck till now.

>
> Regards,
> Mayuresh
> On Mon, Jun 2, 2014 at 2:02 PM, Abhishek Anand 
> wrote:
>
>> Sub – Reg. the FTS issue.
>>
>> Steps to Reproduce – While navigating to the Server Info ->  FTS tab ->
>> Reindex check box.
>> On applying the Reindex we are getting the error:-
>>
>> Full text indexing is disabled --
>> turn on full text indexing and retry your operation :
>> 234 (ARERR 678)
>>
>> Analysis completed –
>>
>> 1.  The FTS config. Is enabled in ar.conf. file and it’s a  single
>> server environment.
>>
>> 2.  Also while navigating to the AR System config. Page -> FTS Config
>> – the config is present for the single server as required(searcher/indexer).
>>
>> 3.  The directory for the FTS Collection/config. is also configured
>> as required.
>>
>> Also no trace route in the corresponding FTS
>> indexer/arftsindex/arerr/arftsplugin.log.
>>
>> Any support will be highly appreciated.
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 



Regards,
Abhishek Anand

 

___
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Re: Regarding the FTS issue on 8.1.01 ITSM server.

[Abhi$hek]

Sorry i am not getting  *Full-Text-Server-Name parameter in ar.conf file.*


On Mon, Jun 2, 2014 at 2:55 PM, Mayuresh Wagh  wrote:

> **
> what's the value of below parameter in ar.conf?
>
>
>
>
> *Full-Text-Server-Name: *
>
> *I hope this name is correct. *
>
>
> On Mon, Jun 2, 2014 at 2:37 PM, Abhi$hek  wrote:
>
>> **
>> Hi Mayuresh,
>>
>> Thanks for your kind response.
>> PFB my inline comment for your queries.
>>
>>
>> On Mon, Jun 2, 2014 at 2:21 PM, Mayuresh Wagh 
>> wrote:
>>
>>> **
>>> Hi Abhishek,
>>>
>>> Check below things -
>>>
>>> 1. Is your FTS Plugin config running? YES
>>>
>>> 2. Do you see any records in ft_pending table at DB side? If you have
>>> large number of records try deleting them & commit the change & retry the
>>> operation.
>>>
>>>   900 records are present in FT pending so does it require any
>> deletion operation.
>>
>>
>>> 3. Check FTS related entries in ar.conf.
>>> Its configured properly.
>>>
>>
>>
>>> 4. If you can share arftsplugin.log, ar,conf, arerror.log then it would
>>> be great.
>>>
>>   I checked all the above logs but no luck till now.
>>
>>>
>>> Regards,
>>> Mayuresh
>>> On Mon, Jun 2, 2014 at 2:02 PM, Abhishek Anand 
>>> wrote:
>>>
>>>> Sub – Reg. the FTS issue.
>>>>
>>>> Steps to Reproduce – While navigating to the Server Info ->  FTS tab ->
>>>> Reindex check box.
>>>> On applying the Reindex we are getting the error:-
>>>>
>>>> Full text indexing is disabled --
>>>> turn on full text indexing and retry your operation :
>>>> 234 (ARERR 678)
>>>>
>>>> Analysis completed –
>>>>
>>>> 1.  The FTS config. Is enabled in ar.conf. file and it’s a  single
>>>> server environment.
>>>>
>>>> 2.  Also while navigating to the AR System config. Page -> FTS
>>>> Config – the config is present for the single server as
>>>> required(searcher/indexer).
>>>>
>>>> 3.  The directory for the FTS Collection/config. is also configured
>>>> as required.
>>>>
>>>> Also no trace route in the corresponding FTS
>>>> indexer/arftsindex/arerr/arftsplugin.log.
>>>>
>>>> Any support will be highly appreciated.
>>>>
>>>>
>>>> ___
>>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>>> "Where the Answers Are, and have been for 20 years"
>>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>>
>>
>> --
>>
>>
>>
>> Regards,
>> Abhishek Anand
>>
>>  <http://www.vyomlabs.com/>
>>
>>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>



-- 



Regards,
Abhishek Anand

 <http://www.vyomlabs.com/>

___
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Re: Regarding the FTS issue on 8.1.01 ITSM server.

[Abhi$hek]

Where can i trace the parameter and if not found where can i mention it in
ar.conf file.


On Mon, Jun 2, 2014 at 3:14 PM, Abhi$hek  wrote:

> Sorry i am not getting  *Full-Text-Server-Name parameter in ar.conf file.*
>
>
> On Mon, Jun 2, 2014 at 2:55 PM, Mayuresh Wagh 
> wrote:
>
>> **
>> what's the value of below parameter in ar.conf?
>>
>>
>>
>>
>> *Full-Text-Server-Name: *
>>
>> *I hope this name is correct. *
>>
>>
>> On Mon, Jun 2, 2014 at 2:37 PM, Abhi$hek  wrote:
>>
>>> **
>>> Hi Mayuresh,
>>>
>>> Thanks for your kind response.
>>> PFB my inline comment for your queries.
>>>
>>>
>>> On Mon, Jun 2, 2014 at 2:21 PM, Mayuresh Wagh 
>>> wrote:
>>>
>>>> **
>>>> Hi Abhishek,
>>>>
>>>> Check below things -
>>>>
>>>> 1. Is your FTS Plugin config running? YES
>>>>
>>>> 2. Do you see any records in ft_pending table at DB side? If you have
>>>> large number of records try deleting them & commit the change & retry the
>>>> operation.
>>>>
>>>>   900 records are present in FT pending so does it require any
>>> deletion operation.
>>>
>>>
>>>> 3. Check FTS related entries in ar.conf.
>>>> Its configured properly.
>>>>
>>>
>>>
>>>> 4. If you can share arftsplugin.log, ar,conf, arerror.log then it would
>>>> be great.
>>>>
>>>   I checked all the above logs but no luck till now.
>>>
>>>>
>>>> Regards,
>>>> Mayuresh
>>>> On Mon, Jun 2, 2014 at 2:02 PM, Abhishek Anand 
>>>> wrote:
>>>>
>>>>> Sub – Reg. the FTS issue.
>>>>>
>>>>> Steps to Reproduce – While navigating to the Server Info ->  FTS tab
>>>>> -> Reindex check box.
>>>>> On applying the Reindex we are getting the error:-
>>>>>
>>>>> Full text indexing is disabled --
>>>>> turn on full text indexing and retry your operation :
>>>>> 234 (ARERR 678)
>>>>>
>>>>> Analysis completed –
>>>>>
>>>>> 1.  The FTS config. Is enabled in ar.conf. file and it’s a  single
>>>>> server environment.
>>>>>
>>>>> 2.  Also while navigating to the AR System config. Page -> FTS
>>>>> Config – the config is present for the single server as
>>>>> required(searcher/indexer).
>>>>>
>>>>> 3.  The directory for the FTS Collection/config. is also
>>>>> configured as required.
>>>>>
>>>>> Also no trace route in the corresponding FTS
>>>>> indexer/arftsindex/arerr/arftsplugin.log.
>>>>>
>>>>> Any support will be highly appreciated.
>>>>>
>>>>>
>>>>> ___
>>>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>>>> "Where the Answers Are, and have been for 20 years"
>>>>>
>>>>
>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>>
>>>
>>>
>>> --
>>>
>>>
>>>
>>> Regards,
>>> Abhishek Anand
>>>
>>>  <http://www.vyomlabs.com/>
>>>
>>>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
>
>
> --
>
>
>
> Regards,
> Abhishek Anand
>
>  <http://www.vyomlabs.com/>
>
>


-- 



Regards,
Abhishek Anand

 <http://www.vyomlabs.com/>

___
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Re: Reg. the DMT job console issue on 8.1.01 ITSM server.

[Abhi$hek]

Hi Julie,

Thanks for your kind input.
The Atrium Integrator Engine Server Name and Host name are the same as of
the ARS server.

-Abhishek A

---


On Tue, Jun 3, 2014 at 3:16 AM, Brady, Julie A  wrote:

> Abhishek,
>
> Check the records in UDM:Config.  The Atrium Integrator Engine Server Name
> and Host should be the name of your ARS server.
>
> Julie Brady
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
> Sent: Monday, June 02, 2014 2:46 AM
> To: arslist@ARSLIST.ORG
> Subject: Reg. the DMT job console issue on 8.1.01 ITSM server.
>
> Hi Team,
>
> 1.  We created a DMT job and tried to load in  server.
>
> 2.  While trying to execute the job, we got an error message : “Data
> management process flow is currently being initialized or rebuilt, this
> will finish shortly, please run the job in a few minutes (ARERR 48698)”
>
> è   We waited for 10-15 mins before rerun as per BMC documentation.
>
> We also tried to “Rebuild Sequence Table”  in
> DMT:SYS:StagingFormDependency form as per workaround mention in the
> document but it didn’t work as well as we are getting Time out error
> whenever we perform that activity.
>
> è   We tried to search  for similar issue and found the same
> workaround that is in BMC document but asked to disable the server logs.
>
> è   We checked in AR System Admin Console, and found no log is enabled
> during execution of the activity.
>
> Any needful suggestion is highly appreciated.
>
> Regards,
> Abhishek A
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the
> Answers Are, and have been for 20 years"
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>



-- 



Regards,
Abhishek Anand

 

___
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Re: Regarding the FTS issue on 8.1.01 ITSM server.

[Abhi$hek]

Hi Suresh,

Thanks for your kind input.
I have checked the file armonitor.cfg and found two threads for FTS:-
FTS Primary is enabled but FTS Secondary is commented there.

So do i need to uncomment the secondary also.

-Abhishek A


On Mon, Jun 2, 2014 at 10:53 PM, Suresh Loganathan 
wrote:

> **
>
> Can you please try armonitor.cfg file and check the any comment line
> mentioned into FTS service. if yes. enable the services and check the
> status.
>
> Regards,
>
> Suresh Loganathan
> On Jun 2, 2014 2:37 PM, "Abhi$hek"  wrote:
>
>> **
>> Hi Mayuresh,
>>
>> Thanks for your kind response.
>> PFB my inline comment for your queries.
>>
>>
>> On Mon, Jun 2, 2014 at 2:21 PM, Mayuresh Wagh 
>> wrote:
>>
>>> **
>>> Hi Abhishek,
>>>
>>> Check below things -
>>>
>>> 1. Is your FTS Plugin config running? YES
>>>
>>> 2. Do you see any records in ft_pending table at DB side? If you have
>>> large number of records try deleting them & commit the change & retry the
>>> operation.
>>>
>>>   900 records are present in FT pending so does it require any
>> deletion operation.
>>
>>
>>> 3. Check FTS related entries in ar.conf.
>>> Its configured properly.
>>>
>>
>>
>>> 4. If you can share arftsplugin.log, ar,conf, arerror.log then it would
>>> be great.
>>>
>>   I checked all the above logs but no luck till now.
>>
>>>
>>> Regards,
>>> Mayuresh
>>> On Mon, Jun 2, 2014 at 2:02 PM, Abhishek Anand 
>>> wrote:
>>>
>>>> Sub – Reg. the FTS issue.
>>>>
>>>> Steps to Reproduce – While navigating to the Server Info ->  FTS tab ->
>>>> Reindex check box.
>>>> On applying the Reindex we are getting the error:-
>>>>
>>>> Full text indexing is disabled --
>>>> turn on full text indexing and retry your operation :
>>>> 234 (ARERR 678)
>>>>
>>>> Analysis completed –
>>>>
>>>> 1.  The FTS config. Is enabled in ar.conf. file and it’s a  single
>>>> server environment.
>>>>
>>>> 2.  Also while navigating to the AR System config. Page -> FTS
>>>> Config – the config is present for the single server as
>>>> required(searcher/indexer).
>>>>
>>>> 3.  The directory for the FTS Collection/config. is also configured
>>>> as required.
>>>>
>>>> Also no trace route in the corresponding FTS
>>>> indexer/arftsindex/arerr/arftsplugin.log.
>>>>
>>>> Any support will be highly appreciated.
>>>>
>>>>
>>>> ___
>>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>>> "Where the Answers Are, and have been for 20 years"
>>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>>
>>
>> --
>>
>>
>>
>> Regards,
>> Abhishek Anand
>>
>>  <http://www.vyomlabs.com/>
>>
>>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>



-- 



Regards,
Abhishek Anand

 <http://www.vyomlabs.com/>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Regarding the FTS issue on 8.1.01 ITSM server.

[Abhi$hek]

Yes the server name on both the threads are same for the FTS.
But the secondary FTS are commented.


On Tue, Jun 3, 2014 at 12:25 PM, Suresh Loganathan 
wrote:

> **
>
> Welcome. kindly check and compare the service name both primary and
> secondary. check any LB Name or individual server name available.
>
> Regards,
>
> Suresh Loganathan..
> On Jun 3, 2014 12:17 PM, "Abhi$hek"  wrote:
>
>> **
>> Hi Suresh,
>>
>> Thanks for your kind input.
>> I have checked the file armonitor.cfg and found two threads for FTS:-
>> FTS Primary is enabled but FTS Secondary is commented there.
>>
>> So do i need to uncomment the secondary also.
>>
>> -Abhishek A
>>
>>
>> On Mon, Jun 2, 2014 at 10:53 PM, Suresh Loganathan 
>> wrote:
>>
>>> **
>>>
>>> Can you please try armonitor.cfg file and check the any comment line
>>> mentioned into FTS service. if yes. enable the services and check the
>>> status.
>>>
>>> Regards,
>>>
>>> Suresh Loganathan
>>> On Jun 2, 2014 2:37 PM, "Abhi$hek"  wrote:
>>>
>>>> **
>>>> Hi Mayuresh,
>>>>
>>>> Thanks for your kind response.
>>>> PFB my inline comment for your queries.
>>>>
>>>>
>>>> On Mon, Jun 2, 2014 at 2:21 PM, Mayuresh Wagh 
>>>> wrote:
>>>>
>>>>> **
>>>>> Hi Abhishek,
>>>>>
>>>>> Check below things -
>>>>>
>>>>> 1. Is your FTS Plugin config running? YES
>>>>>
>>>>> 2. Do you see any records in ft_pending table at DB side? If you have
>>>>> large number of records try deleting them & commit the change & retry the
>>>>> operation.
>>>>>
>>>>>   900 records are present in FT pending so does it require any
>>>> deletion operation.
>>>>
>>>>
>>>>> 3. Check FTS related entries in ar.conf.
>>>>> Its configured properly.
>>>>>
>>>>
>>>>
>>>>> 4. If you can share arftsplugin.log, ar,conf, arerror.log then it
>>>>> would be great.
>>>>>
>>>>   I checked all the above logs but no luck till now.
>>>>
>>>>>
>>>>> Regards,
>>>>> Mayuresh
>>>>> On Mon, Jun 2, 2014 at 2:02 PM, Abhishek Anand >>>> > wrote:
>>>>>
>>>>>> Sub – Reg. the FTS issue.
>>>>>>
>>>>>> Steps to Reproduce – While navigating to the Server Info ->  FTS tab
>>>>>> -> Reindex check box.
>>>>>> On applying the Reindex we are getting the error:-
>>>>>>
>>>>>> Full text indexing is disabled --
>>>>>> turn on full text indexing and retry your operation :
>>>>>> 234 (ARERR 678)
>>>>>>
>>>>>> Analysis completed –
>>>>>>
>>>>>> 1.  The FTS config. Is enabled in ar.conf. file and it’s a
>>>>>>  single server environment.
>>>>>>
>>>>>> 2.  Also while navigating to the AR System config. Page -> FTS
>>>>>> Config – the config is present for the single server as
>>>>>> required(searcher/indexer).
>>>>>>
>>>>>> 3.  The directory for the FTS Collection/config. is also
>>>>>> configured as required.
>>>>>>
>>>>>> Also no trace route in the corresponding FTS
>>>>>> indexer/arftsindex/arerr/arftsplugin.log.
>>>>>>
>>>>>> Any support will be highly appreciated.
>>>>>>
>>>>>>
>>>>>> ___
>>>>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>>>>> "Where the Answers Are, and have been for 20 years"
>>>>>>
>>>>>
>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>>
>>>>
>>>> Regards,
>>>> Abhishek Anand
>>>>
>>>>  <http://www.vyomlabs.com/>
>>>>
>>>>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>
>>
>>
>> --
>>
>>
>>
>> Regards,
>> Abhishek Anand
>>
>>  <http://www.vyomlabs.com/>
>>
>>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>



-- 



Regards,
Abhishek Anand

 <http://www.vyomlabs.com/>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Re: Reg. the DMT job console issue on 8.1.01 ITSM server.

[Abhi$hek]

Hi Dinesh,

Thanks for your kind response.

We have checked the logs mentioned by you but no solution yet.
Also the escalations are running fine.

Regards,
Abhishek A


On Tue, Jun 3, 2014 at 11:47 PM, Dinesh Kumar  wrote:

> **
> Hi Abhishek,
>
> Check the arerror /arjavaplugin /carte server logs and also check the
> escalation is not disabled in that server from where you are trying to run
> the job.
>
> Regards,
> Dinesh kumar.
>
>
> On Tue, Jun 3, 2014 at 12:03 PM, Abhi$hek  wrote:
>
>> **
>> Hi Julie,
>>
>> Thanks for your kind input.
>> The Atrium Integrator Engine Server Name and Host name are the same as of
>> the ARS server.
>>
>> -Abhishek A
>>
>>
>> ---
>>
>>
>> On Tue, Jun 3, 2014 at 3:16 AM, Brady, Julie A 
>> wrote:
>>
>>> Abhishek,
>>>
>>> Check the records in UDM:Config.  The Atrium Integrator Engine Server
>>> Name and Host should be the name of your ARS server.
>>>
>>> Julie Brady
>>>
>>>
>>> -Original Message-
>>> From: Action Request System discussion list(ARSList) [mailto:
>>> arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
>>> Sent: Monday, June 02, 2014 2:46 AM
>>> To: arslist@ARSLIST.ORG
>>> Subject: Reg. the DMT job console issue on 8.1.01 ITSM server.
>>>
>>> Hi Team,
>>>
>>> 1.  We created a DMT job and tried to load in  server.
>>>
>>> 2.  While trying to execute the job, we got an error message : “Data
>>> management process flow is currently being initialized or rebuilt, this
>>> will finish shortly, please run the job in a few minutes (ARERR 48698)”
>>>
>>> è   We waited for 10-15 mins before rerun as per BMC documentation.
>>>
>>> We also tried to “Rebuild Sequence Table”  in
>>> DMT:SYS:StagingFormDependency form as per workaround mention in the
>>> document but it didn’t work as well as we are getting Time out error
>>> whenever we perform that activity.
>>>
>>> è   We tried to search  for similar issue and found the same
>>> workaround that is in BMC document but asked to disable the server logs.
>>>
>>> è   We checked in AR System Admin Console, and found no log is
>>> enabled during execution of the activity.
>>>
>>> Any needful suggestion is highly appreciated.
>>>
>>> Regards,
>>> Abhishek A
>>>
>>>
>>> ___
>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the
>>> Answers Are, and have been for 20 years"
>>>
>>>
>>> ___
>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> "Where the Answers Are, and have been for 20 years"
>>>
>>
>>
>>
>> --
>>
>>
>>
>> Regards,
>> Abhishek Anand
>>
>>  <http://www.vyomlabs.com/>
>>
>>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 



Regards,
Abhishek Anand

 <http://www.vyomlabs.com/>

___
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Re: DMT data upload issue.

[Abhi$hek]

Hi Dinesh,

Thanks for your kind response.
And for the single server i already checked UDM Config and arcarte log is
already provided in discussion.
Its a single server env.

Regards,
Abhishek A


On Wed, Jun 25, 2014 at 9:05 PM, Dinesh Kumar  wrote:

> Hi Abhishek,
>
> Are you running the job in server group environment. If yes please check
> arcarte.log and UDM:Config form, the job may be get transferred to one
> carte server to another carte server, From there it cannot access file
> where it got uploaded. Try to keep one entry in the UDM:Config form and run
> the job in that server.
>
> Thanks,
> Dinesh kumar.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>



-- 



Regards,
Abhishek Anand

 

___
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Re: DMT data upload issue.

[Abhi$hek]

Hi Experts,

Thanks for your kind response.

The escalations are enabled on the server but still the issue exists.
Early response is highly appreciated.

Regards,
Abhishek A




On Fri, Jun 27, 2014 at 7:49 AM, Saji Philip  wrote:

> **
>
> I had issues with one of our environments and it was because escalations
> were disabled.
> On Jun 25, 2014 6:09 AM, "Abhishek Anand"  wrote:
>
>> **
>>
>> Hi Team,
>>
>> After creating a new job in DMT.
>>
>> And than attaching the people file as provided in default BMC template in
>> .xls format.
>>
>> The Load is getting stuck in In Progress state as shown below:-
>>
>> PFA for the error and snap.
>>
>> Also in arcarte log below error can be noticed:-
>>
>> ERROR 25-06 11:26:59,434 - Check for Error Results - Source folder/file
>> [/opt/jdk1.7.0_45_x64/jre/bin/${JOBDIR}] can not be found! ERROR 25-06
>> 11:26:59,867 - AROutput - Error in BULK ENTRY Transaction : ERROR (525):
>> File is not allowed to be uploaded.; Files without extenstions are not
>> allowed ERROR 25-06 11:26:59,874 - AROutput - Error in AROutput Step ERROR
>> 25-06 11:26:59,874 - AROutput - ERROR (525): File is not allowed to be
>> uploaded.; Files without extenstions are not allowed
>> com.bmc.arsys.apitransport.ApiProxyJRpcBase.verifyStatus(Unknown Source)
>> com.bmc.arsys.apitransport.ApiProxyJRpcBase.a(Unknown Source)
>>
>> Please suggest the needful to resolve it.
>>
>> Regards, Abhishek A
>>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>



-- 



Regards,
Abhishek Anand

 

___
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Re: DMT data upload issue.

[Abhi$hek]

Hi Expert,

Thanks for your kind response.
No data is getting loaded successfully.

Also the file is provided by BMC only.

Early response will be highly appreciated.

Regards,
Abhishek A


On Tue, Jul 1, 2014 at 11:00 PM, Dinesh Kumar  wrote:

> **
> Hi Abhishek,
>
> Is other data load jobs are getting successful other than people data ?
>
> If yes can you please send me the Excel sheet that you are using to load
> for people data.
>
> Regards,
> Dinesh kumar.
>
>
>
>
> On Tue, Jul 1, 2014 at 12:40 PM, Abhishek Anand 
> wrote:
>
>> Hi Expert,
>>
>> Now the condition is that the jobs getting stuck in In Progress status as
>> sown in attached file.
>> But the data are pushed to CTM:LoadPeople.
>>
>> jobs stucked in In progress mode.jpg
>>
>> Also in arcarte log below log can be seen:-
>>
>> INFO  30-06 18:21:59,764 - Carte - Created listener for webserver @
>> address : .corp.*.com:**
>> INFO  30-06 18:47:37,333 - RepositoriesMeta - Reading repositories
>> information from UDM:Config
>> INFO  30-06 18:47:38,090 - People - Start of job execution
>> INFO  30-06 18:47:41,137 - People - Job execution finished
>> INFO  01-07 12:16:47,710 - RepositoriesMeta - Reading repositories
>> information from UDM:Config
>> INFO  01-07 12:16:48,085 - People - Start of job execution
>> INFO  01-07 12:16:49,953 - People - Job execution finished
>>
>> Early response in highly appreciated.
>>
>> Regards,
>> Abhishek A
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>



-- 



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Abhishek Anand

 

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Re: DMT data upload issue.

[Abhi$hek]

Hi Anuj,

Thanks for your kind response.

No entry in DLD:Lock.
No entry in DLD:ThreadManage.

No improvement even after rebuild sequencing and still job getting stuck in
In Progress.

Early response will be highly appreciated.

Regards,
Abhishek A



On Thu, Jul 3, 2014 at 12:30 PM, Anuj Chaba  wrote:

> **
> HI Abhishek
>
> Can you please try the below steps and check if this can help to solve the
> issue
> Check the given forms.
> DLD:Lock-if any entry here, then delete those entry and run again
>
>
> View audit log-to check what process was running last time.
>
> DLD:ThreadManager-to check any entry for Data load console, if any error
> takes place, check this form.
>
> or you can navigate to DMT:SYS:StagingFormDependency form and click
> Rebuild Sequence Table. You can then return your job and try running it
> again.
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>



-- 



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Abhishek Anand

 

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Re: DMT data upload issue.

[Abhi$hek]

Hi Suresh,

Thanks for your kind response.
Are you highlighting the SYS:System Settings form but it will contain only
DMT file path and not server details.

Please navigate to the exact location where you want to cross check the
server name.

Early response will be highly appreciated.

Regards,
Abhishek A


On Thu, Jul 3, 2014 at 2:11 PM, Suresh Loganathan 
wrote:

> **
>
> Hi Abishek,
>
> Can you please check the server setting form. it contain DMT file path
> field. Please cross check the server name into path as per ar.cfg.
>
> if any wrong, change the correct one. if not fixed, change the path and
> try again.
>
> Regards,
>
> Suresh Loganathan
> On Jul 3, 2014 1:04 PM, "Abhi$hek"  wrote:
>
>> **
>> Hi Anuj,
>>
>> Thanks for your kind response.
>>
>> No entry in DLD:Lock.
>> No entry in DLD:ThreadManage.
>>
>> No improvement even after rebuild sequencing and still job getting stuck
>> in In Progress.
>>
>> Early response will be highly appreciated.
>>
>> Regards,
>> Abhishek A
>>
>>
>>
>> On Thu, Jul 3, 2014 at 12:30 PM, Anuj Chaba  wrote:
>>
>>> **
>>> HI Abhishek
>>>
>>> Can you please try the below steps and check if this can help to solve
>>> the issue
>>> Check the given forms.
>>> DLD:Lock-if any entry here, then delete those entry and run again
>>>
>>>
>>> View audit log-to check what process was running last time.
>>>
>>> DLD:ThreadManager-to check any entry for Data load console, if any error
>>> takes place, check this form.
>>>
>>> or you can navigate to DMT:SYS:StagingFormDependency form and click
>>> Rebuild Sequence Table. You can then return your job and try running it
>>> again.
>>>
>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>
>>
>>
>> --
>>
>>
>>
>> Regards,
>> Abhishek Anand
>>
>>  <http://www.vyomlabs.com/>
>>
>>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>



-- 



Regards,
Abhishek Anand

 <http://www.vyomlabs.com/>

___
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Re: Unable to search the published Knowledge Articles in RKM 8.1.01

[Abhi$hek]

yes


On Mon, Sep 1, 2014 at 6:02 PM, Tauf Chowdhury  wrote:

> Also, .. Can the admin see it in the KM console view?
>
> Sent from my iPhone
>
> > On Sep 1, 2014, at 8:10 AM, Abhishek Anand 
> wrote:
> >
> > Hi Team,
> >
> >
> > We have created the KA in Knowledge mgmt. app. and even after changing
> the status to Published.
> > Not able to search them in the list.
> > Also other related articles are searched at ease but the newly created
> were not retrieved in the list.
> >
> >
> > Regards,
> > Abhishek Anand
> >
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > "Where the Answers Are, and have been for 20 years"
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>



-- 



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Abhishek Anand

 

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Re: Unable to search the published Knowledge Articles in RKM 8.1.01

[Abhi$hek]

Visibility group is set fine and also FTS indexer is working fine.
But still the problem exists.


On Mon, Sep 1, 2014 at 6:53 PM, Tauf Chowdhury  wrote:

> **
> Then it's probably the visibility groups within the article or your FTS
> indexer is stopped or errored out before indexing the article for searching
>
> Sent from my iPhone
>
> On Sep 1, 2014, at 9:14 AM, Abhi$hek  wrote:
>
> **
> yes
>
>
> On Mon, Sep 1, 2014 at 6:02 PM, Tauf Chowdhury  wrote:
>
>> Also, .. Can the admin see it in the KM console view?
>>
>> Sent from my iPhone
>>
>> > On Sep 1, 2014, at 8:10 AM, Abhishek Anand 
>> wrote:
>> >
>> > Hi Team,
>> >
>> >
>> > We have created the KA in Knowledge mgmt. app. and even after changing
>> the status to Published.
>> > Not able to search them in the list.
>> > Also other related articles are searched at ease but the newly created
>> were not retrieved in the list.
>> >
>> >
>> > Regards,
>> > Abhishek Anand
>> >
>> >
>> ___
>> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> > "Where the Answers Are, and have been for 20 years"
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
>
>
> --
>
>
>
> Regards,
> Abhishek Anand
>
>  <http://www.vyomlabs.com/>
>
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 



Regards,
Abhishek Anand

 <http://www.vyomlabs.com/>

___
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Re: Unable to search the published Knowledge Articles in RKM 8.1.01

[Abhi$hek]

FTS is working fine as required for the old articles but not working for
the newly created articles.
And also one thing noticed that the articles which are created yesterday
are now searchable.

But still the Articles which are created today are not searchable as of now.



On Tue, Sep 2, 2014 at 7:10 AM, Mayuresh Wagh  wrote:

> **
> check the FTS logging to find out whether the index is created for this
> record or not. Also is it a server group? Is it the case Article is
> searchable from 1 server & not from other(s)?
>
>
>
> On Mon, Sep 1, 2014 at 5:40 PM, Abhishek Anand 
> wrote:
>
>> Hi Team,
>>
>>
>> We have created the KA in Knowledge mgmt. app. and even after changing
>> the status to Published.
>> Not able to search them in the list.
>> Also other related articles are searched at ease but the newly created
>> were not retrieved in the list.
>>
>>
>> Regards,
>> Abhishek Anand
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>



-- 



Regards,
Abhishek Anand

 

___
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Re: Unable to search the published Knowledge Articles in RKM 8.1.01

[Abhi$hek]

Also one query is that KA's are searchable only when published or
else.. please respond asap...?


On Tue, Sep 2, 2014 at 11:26 AM, Abhi$hek  wrote:

> FTS is working fine as required for the old articles but not working for
> the newly created articles.
> And also one thing noticed that the articles which are created yesterday
> are now searchable.
>
> But still the Articles which are created today are not searchable as of
> now.
>
>
>
> On Tue, Sep 2, 2014 at 7:10 AM, Mayuresh Wagh 
> wrote:
>
>> **
>> check the FTS logging to find out whether the index is created for this
>> record or not. Also is it a server group? Is it the case Article is
>> searchable from 1 server & not from other(s)?
>>
>>
>>
>> On Mon, Sep 1, 2014 at 5:40 PM, Abhishek Anand 
>> wrote:
>>
>>> Hi Team,
>>>
>>>
>>> We have created the KA in Knowledge mgmt. app. and even after changing
>>> the status to Published.
>>> Not able to search them in the list.
>>> Also other related articles are searched at ease but the newly created
>>> were not retrieved in the list.
>>>
>>>
>>> Regards,
>>> Abhishek Anand
>>>
>>>
>>> ___
>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> "Where the Answers Are, and have been for 20 years"
>>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
>
>
> --
>
>
>
> Regards,
> Abhishek Anand
>
>  <http://www.vyomlabs.com/>
>
>


-- 



Regards,
Abhishek Anand

 <http://www.vyomlabs.com/>

___
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Re: Unable to search the published Knowledge Articles in RKM 8.1.01

[Abhi$hek]

Any clue on how to resolve it?


On Tue, Sep 2, 2014 at 1:11 PM, Mayuresh Wagh  wrote:

> **
>
> It could be problem with the FTS writer server plugin performance.
>
> sent using Galaxy Nexus
> On Sep 2, 2014 11:26 AM, "Abhi$hek"  wrote:
>
>> **
>> FTS is working fine as required for the old articles but not working for
>> the newly created articles.
>> And also one thing noticed that the articles which are created yesterday
>> are now searchable.
>>
>> But still the Articles which are created today are not searchable as of
>> now.
>>
>>
>>
>> On Tue, Sep 2, 2014 at 7:10 AM, Mayuresh Wagh 
>> wrote:
>>
>>> **
>>> check the FTS logging to find out whether the index is created for this
>>> record or not. Also is it a server group? Is it the case Article is
>>> searchable from 1 server & not from other(s)?
>>>
>>>
>>>
>>> On Mon, Sep 1, 2014 at 5:40 PM, Abhishek Anand 
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>>
>>>> We have created the KA in Knowledge mgmt. app. and even after changing
>>>> the status to Published.
>>>> Not able to search them in the list.
>>>> Also other related articles are searched at ease but the newly created
>>>> were not retrieved in the list.
>>>>
>>>>
>>>> Regards,
>>>> Abhishek Anand
>>>>
>>>>
>>>> ___
>>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>>> "Where the Answers Are, and have been for 20 years"
>>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>
>>
>>
>> --
>>
>>
>>
>> Regards,
>> Abhishek Anand
>>
>>  <http://www.vyomlabs.com/>
>>
>>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>



-- 



Regards,
Abhishek Anand

 <http://www.vyomlabs.com/>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Re: Unable to search the published Knowledge Articles in RKM 8.1.01

[Abhi$hek]

The concern now is that only KA's which are one day old are searchable only
and recent created KA's are still not searchable.


On Tue, Sep 2, 2014 at 1:20 PM, Abhi$hek  wrote:

> Any clue on how to resolve it?
>
>
> On Tue, Sep 2, 2014 at 1:11 PM, Mayuresh Wagh 
> wrote:
>
>> **
>>
>> It could be problem with the FTS writer server plugin performance.
>>
>> sent using Galaxy Nexus
>> On Sep 2, 2014 11:26 AM, "Abhi$hek"  wrote:
>>
>>> **
>>> FTS is working fine as required for the old articles but not working for
>>> the newly created articles.
>>> And also one thing noticed that the articles which are created yesterday
>>> are now searchable.
>>>
>>> But still the Articles which are created today are not searchable as of
>>> now.
>>>
>>>
>>>
>>> On Tue, Sep 2, 2014 at 7:10 AM, Mayuresh Wagh 
>>> wrote:
>>>
>>>> **
>>>> check the FTS logging to find out whether the index is created for this
>>>> record or not. Also is it a server group? Is it the case Article is
>>>> searchable from 1 server & not from other(s)?
>>>>
>>>>
>>>>
>>>> On Mon, Sep 1, 2014 at 5:40 PM, Abhishek Anand 
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>>
>>>>> We have created the KA in Knowledge mgmt. app. and even after changing
>>>>> the status to Published.
>>>>> Not able to search them in the list.
>>>>> Also other related articles are searched at ease but the newly created
>>>>> were not retrieved in the list.
>>>>>
>>>>>
>>>>> Regards,
>>>>> Abhishek Anand
>>>>>
>>>>>
>>>>> ___
>>>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>>>> "Where the Answers Are, and have been for 20 years"
>>>>>
>>>>
>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>
>>>
>>>
>>>
>>> --
>>>
>>>
>>>
>>> Regards,
>>> Abhishek Anand
>>>
>>>  <http://www.vyomlabs.com/>
>>>
>>>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
>
>
> --
>
>
>
> Regards,
> Abhishek Anand
>
>  <http://www.vyomlabs.com/>
>
>


-- 



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Abhishek Anand

 <http://www.vyomlabs.com/>

___
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Re: Unable to search the published Knowledge Articles in RKM 8.1.01

[Abhi$hek]

Its 8.1.01 version.
And not working for long.
And its OOTB only.


On Wed, Sep 3, 2014 at 9:58 AM, Mayuresh Wagh  wrote:

> **
> what is the AR server version & patch you have? Any fixes/hot fixes
> applied? Was it working fine? If yes, then what are the known changes made
> to the configuration or environment?
>
>
> On Tue, Sep 2, 2014 at 6:20 PM, Abhi$hek  wrote:
>
>> **
>> The concern now is that only KA's which are one day old are searchable
>> only and recent created KA's are still not searchable.
>>
>>
>> On Tue, Sep 2, 2014 at 1:20 PM, Abhi$hek  wrote:
>>
>>> Any clue on how to resolve it?
>>>
>>>
>>> On Tue, Sep 2, 2014 at 1:11 PM, Mayuresh Wagh 
>>> wrote:
>>>
>>>> **
>>>>
>>>> It could be problem with the FTS writer server plugin performance.
>>>>
>>>> sent using Galaxy Nexus
>>>> On Sep 2, 2014 11:26 AM, "Abhi$hek"  wrote:
>>>>
>>>>> **
>>>>> FTS is working fine as required for the old articles but not working
>>>>> for the newly created articles.
>>>>> And also one thing noticed that the articles which are created
>>>>> yesterday are now searchable.
>>>>>
>>>>> But still the Articles which are created today are not searchable as
>>>>> of now.
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Sep 2, 2014 at 7:10 AM, Mayuresh Wagh 
>>>>> wrote:
>>>>>
>>>>>> **
>>>>>> check the FTS logging to find out whether the index is created for
>>>>>> this record or not. Also is it a server group? Is it the case Article is
>>>>>> searchable from 1 server & not from other(s)?
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Sep 1, 2014 at 5:40 PM, Abhishek Anand <
>>>>>> abhi.masc...@gmail.com> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>>
>>>>>>> We have created the KA in Knowledge mgmt. app. and even after
>>>>>>> changing the status to Published.
>>>>>>> Not able to search them in the list.
>>>>>>> Also other related articles are searched at ease but the newly
>>>>>>> created were not retrieved in the list.
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>> Abhishek Anand
>>>>>>>
>>>>>>>
>>>>>>> ___
>>>>>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>>>>>> "Where the Answers Are, and have been for 20 years"
>>>>>>>
>>>>>>
>>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>> Abhishek Anand
>>>>>
>>>>>  <http://www.vyomlabs.com/>
>>>>>
>>>>>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>>
>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>
>>>
>>>
>>>
>>> --
>>>
>>>
>>>
>>> Regards,
>>> Abhishek Anand
>>>
>>>  <http://www.vyomlabs.com/>
>>>
>>>
>>
>>
>> --
>>
>>
>>
>> Regards,
>> Abhishek Anand
>>
>>  <http://www.vyomlabs.com/>
>>
>>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>



-- 



Regards,
Abhishek Anand

 <http://www.vyomlabs.com/>

___
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Re: Unable to search the published Knowledge Articles in RKM 8.1.01

[Abhi$hek]

Also how can i view all the KA's of any status...draft,published...etc.

Currently i can view only published KA's with having all the required
permissions and visibility well defined.


On Wed, Sep 3, 2014 at 11:03 AM, Abhi$hek  wrote:

> Its 8.1.01 version.
> And not working for long.
> And its OOTB only.
>
>
> On Wed, Sep 3, 2014 at 9:58 AM, Mayuresh Wagh 
> wrote:
>
>> **
>> what is the AR server version & patch you have? Any fixes/hot fixes
>> applied? Was it working fine? If yes, then what are the known changes made
>> to the configuration or environment?
>>
>>
>> On Tue, Sep 2, 2014 at 6:20 PM, Abhi$hek  wrote:
>>
>>> **
>>> The concern now is that only KA's which are one day old are searchable
>>> only and recent created KA's are still not searchable.
>>>
>>>
>>> On Tue, Sep 2, 2014 at 1:20 PM, Abhi$hek  wrote:
>>>
>>>> Any clue on how to resolve it?
>>>>
>>>>
>>>> On Tue, Sep 2, 2014 at 1:11 PM, Mayuresh Wagh 
>>>> wrote:
>>>>
>>>>> **
>>>>>
>>>>> It could be problem with the FTS writer server plugin performance.
>>>>>
>>>>> sent using Galaxy Nexus
>>>>> On Sep 2, 2014 11:26 AM, "Abhi$hek"  wrote:
>>>>>
>>>>>> **
>>>>>> FTS is working fine as required for the old articles but not working
>>>>>> for the newly created articles.
>>>>>> And also one thing noticed that the articles which are created
>>>>>> yesterday are now searchable.
>>>>>>
>>>>>> But still the Articles which are created today are not searchable as
>>>>>> of now.
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Tue, Sep 2, 2014 at 7:10 AM, Mayuresh Wagh 
>>>>>> wrote:
>>>>>>
>>>>>>> **
>>>>>>> check the FTS logging to find out whether the index is created for
>>>>>>> this record or not. Also is it a server group? Is it the case Article is
>>>>>>> searchable from 1 server & not from other(s)?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Sep 1, 2014 at 5:40 PM, Abhishek Anand <
>>>>>>> abhi.masc...@gmail.com> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>>
>>>>>>>> We have created the KA in Knowledge mgmt. app. and even after
>>>>>>>> changing the status to Published.
>>>>>>>> Not able to search them in the list.
>>>>>>>> Also other related articles are searched at ease but the newly
>>>>>>>> created were not retrieved in the list.
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Abhishek Anand
>>>>>>>>
>>>>>>>>
>>>>>>>> ___
>>>>>>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>>>>>>> "Where the Answers Are, and have been for 20 years"
>>>>>>>>
>>>>>>>
>>>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>> Abhishek Anand
>>>>>>
>>>>>>  <http://www.vyomlabs.com/>
>>>>>>
>>>>>>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>>>
>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>>
>>>>
>>>> Regards,
>>>> Abhishek Anand
>>>>
>>>>  <http://www.vyomlabs.com/>
>>>>
>>>>
>>>
>>>
>>> --
>>>
>>>
>>>
>>> Regards,
>>> Abhishek Anand
>>>
>>>  <http://www.vyomlabs.com/>
>>>
>>>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
>
>
> --
>
>
>
> Regards,
> Abhishek Anand
>
>  <http://www.vyomlabs.com/>
>
>


-- 



Regards,
Abhishek Anand

 <http://www.vyomlabs.com/>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Unable to search the published Knowledge Articles in RKM 8.1.01

[Abhi$hek]

Hi Team,

Is there any config. in RKM:KnowledgeArticleManager form so that we can
access the KA's irrespective of the KA status.
Or any config some where else so that i can restrict the KA search in
accordance to the status of KA.

Currently i can search only published KA and the KA is global one with
required visibility access settings.
Please help out to how can i access all the KA irrespective of its status.

Early response will be highly appreciated.

-Abhi


On Wed, Sep 3, 2014 at 11:14 AM, Abhi$hek  wrote:

> Also how can i view all the KA's of any status...draft,published...etc.
>
> Currently i can view only published KA's with having all the required
> permissions and visibility well defined.
>
>
> On Wed, Sep 3, 2014 at 11:03 AM, Abhi$hek  wrote:
>
>> Its 8.1.01 version.
>> And not working for long.
>> And its OOTB only.
>>
>>
>> On Wed, Sep 3, 2014 at 9:58 AM, Mayuresh Wagh 
>> wrote:
>>
>>> **
>>> what is the AR server version & patch you have? Any fixes/hot fixes
>>> applied? Was it working fine? If yes, then what are the known changes made
>>> to the configuration or environment?
>>>
>>>
>>> On Tue, Sep 2, 2014 at 6:20 PM, Abhi$hek  wrote:
>>>
>>>> **
>>>> The concern now is that only KA's which are one day old are searchable
>>>> only and recent created KA's are still not searchable.
>>>>
>>>>
>>>> On Tue, Sep 2, 2014 at 1:20 PM, Abhi$hek 
>>>> wrote:
>>>>
>>>>> Any clue on how to resolve it?
>>>>>
>>>>>
>>>>> On Tue, Sep 2, 2014 at 1:11 PM, Mayuresh Wagh 
>>>>> wrote:
>>>>>
>>>>>> **
>>>>>>
>>>>>> It could be problem with the FTS writer server plugin performance.
>>>>>>
>>>>>> sent using Galaxy Nexus
>>>>>> On Sep 2, 2014 11:26 AM, "Abhi$hek"  wrote:
>>>>>>
>>>>>>> **
>>>>>>> FTS is working fine as required for the old articles but not working
>>>>>>> for the newly created articles.
>>>>>>> And also one thing noticed that the articles which are created
>>>>>>> yesterday are now searchable.
>>>>>>>
>>>>>>> But still the Articles which are created today are not searchable as
>>>>>>> of now.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Tue, Sep 2, 2014 at 7:10 AM, Mayuresh Wagh 
>>>>>>> wrote:
>>>>>>>
>>>>>>>> **
>>>>>>>> check the FTS logging to find out whether the index is created for
>>>>>>>> this record or not. Also is it a server group? Is it the case Article 
>>>>>>>> is
>>>>>>>> searchable from 1 server & not from other(s)?
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, Sep 1, 2014 at 5:40 PM, Abhishek Anand <
>>>>>>>> abhi.masc...@gmail.com> wrote:
>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> We have created the KA in Knowledge mgmt. app. and even after
>>>>>>>>> changing the status to Published.
>>>>>>>>> Not able to search them in the list.
>>>>>>>>> Also other related articles are searched at ease but the newly
>>>>>>>>> created were not retrieved in the list.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Abhishek Anand
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> ___
>>>>>>>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>>>>>>>> "Where the Answers Are, and have been for 20 years"
>>>>>>>>>
>>>>>>>>
>>>>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>> Abhishek Anand
>>>>>>>
>>>>>>>  <http://www.vyomlabs.com/>
>>>>>>>
>>>>>>>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>>>>
>>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>> Abhishek Anand
>>>>>
>>>>>  <http://www.vyomlabs.com/>
>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>>
>>>>
>>>>
>>>> Regards,
>>>> Abhishek Anand
>>>>
>>>>  <http://www.vyomlabs.com/>
>>>>
>>>>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>
>>
>>
>> --
>>
>>
>>
>> Regards,
>> Abhishek Anand
>>
>>  <http://www.vyomlabs.com/>
>>
>>
>
>
> --
>
>
>
> Regards,
> Abhishek Anand
>
>  <http://www.vyomlabs.com/>
>
>


-- 



Regards,
Abhishek Anand

 <http://www.vyomlabs.com/>

___
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Re: Unable to search the published Knowledge Articles in RKM 8.1.01

[Abhi$hek]

Also is it possible to add KA's in the overview console search list as it
is working for rest all applications.



Early response is highly appreciated.



-Abhi


On Wed, Sep 3, 2014 at 12:31 PM, Abhi$hek  wrote:

> Hi Team,
>
> Is there any config. in RKM:KnowledgeArticleManager form so that we can
> access the KA's irrespective of the KA status.
> Or any config some where else so that i can restrict the KA search in
> accordance to the status of KA.
>
> Currently i can search only published KA and the KA is global one with
> required visibility access settings.
> Please help out to how can i access all the KA irrespective of its status.
>
> Early response will be highly appreciated.
>
> -Abhi
>
>
> On Wed, Sep 3, 2014 at 11:14 AM, Abhi$hek  wrote:
>
>> Also how can i view all the KA's of any status...draft,published...etc.
>>
>> Currently i can view only published KA's with having all the required
>> permissions and visibility well defined.
>>
>>
>> On Wed, Sep 3, 2014 at 11:03 AM, Abhi$hek  wrote:
>>
>>> Its 8.1.01 version.
>>> And not working for long.
>>> And its OOTB only.
>>>
>>>
>>> On Wed, Sep 3, 2014 at 9:58 AM, Mayuresh Wagh 
>>> wrote:
>>>
>>>> **
>>>> what is the AR server version & patch you have? Any fixes/hot fixes
>>>> applied? Was it working fine? If yes, then what are the known changes made
>>>> to the configuration or environment?
>>>>
>>>>
>>>> On Tue, Sep 2, 2014 at 6:20 PM, Abhi$hek 
>>>> wrote:
>>>>
>>>>> **
>>>>> The concern now is that only KA's which are one day old are searchable
>>>>> only and recent created KA's are still not searchable.
>>>>>
>>>>>
>>>>> On Tue, Sep 2, 2014 at 1:20 PM, Abhi$hek 
>>>>> wrote:
>>>>>
>>>>>> Any clue on how to resolve it?
>>>>>>
>>>>>>
>>>>>> On Tue, Sep 2, 2014 at 1:11 PM, Mayuresh Wagh 
>>>>>> wrote:
>>>>>>
>>>>>>> **
>>>>>>>
>>>>>>> It could be problem with the FTS writer server plugin performance.
>>>>>>>
>>>>>>> sent using Galaxy Nexus
>>>>>>> On Sep 2, 2014 11:26 AM, "Abhi$hek"  wrote:
>>>>>>>
>>>>>>>> **
>>>>>>>> FTS is working fine as required for the old articles but not
>>>>>>>> working for the newly created articles.
>>>>>>>> And also one thing noticed that the articles which are created
>>>>>>>> yesterday are now searchable.
>>>>>>>>
>>>>>>>> But still the Articles which are created today are not searchable
>>>>>>>> as of now.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Tue, Sep 2, 2014 at 7:10 AM, Mayuresh Wagh >>>>>>> > wrote:
>>>>>>>>
>>>>>>>>> **
>>>>>>>>> check the FTS logging to find out whether the index is created for
>>>>>>>>> this record or not. Also is it a server group? Is it the case Article 
>>>>>>>>> is
>>>>>>>>> searchable from 1 server & not from other(s)?
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Mon, Sep 1, 2014 at 5:40 PM, Abhishek Anand <
>>>>>>>>> abhi.masc...@gmail.com> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Team,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> We have created the KA in Knowledge mgmt. app. and even after
>>>>>>>>>> changing the status to Published.
>>>>>>>>>> Not able to search them in the list.
>>>>>>>>>> Also other related articles are searched at ease but the newly
>>>>>>>>>> created were not retrieved in the list.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>> Abhishek Anand
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> ___
>>>>>>>>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>>>>>>>>> "Where the Answers Are, and have been for 20 years"
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Abhishek Anand
>>>>>>>>
>>>>>>>>  <http://www.vyomlabs.com/>
>>>>>>>>
>>>>>>>>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>>>>>
>>>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>> Abhishek Anand
>>>>>>
>>>>>>  <http://www.vyomlabs.com/>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>> Abhishek Anand
>>>>>
>>>>>  <http://www.vyomlabs.com/>
>>>>>
>>>>>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>>
>>>>
>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>
>>>
>>>
>>>
>>> --
>>>
>>>
>>>
>>> Regards,
>>> Abhishek Anand
>>>
>>>  <http://www.vyomlabs.com/>
>>>
>>>
>>
>>
>> --
>>
>>
>>
>> Regards,
>> Abhishek Anand
>>
>>  <http://www.vyomlabs.com/>
>>
>>
>
>
> --
>
>
>
> Regards,
> Abhishek Anand
>
>  <http://www.vyomlabs.com/>
>
>


-- 



Regards,
Abhishek Anand

 <http://www.vyomlabs.com/>

___
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Re: Need help on My IT POC to integrate with custom application.

[Abhi$hek]

Hi Folk,

PFB link which can be useful for your scenario:-

https://docs.bmc.com/docs/display/public/myit15/Integrating+third-party+applications+to+monitor+services+and+provide+status+updates

Regards,
Abhishek A
08806062354

On Mon, Dec 29, 2014 at 4:14 PM, shambo maitra  wrote:
> **
> Hello Everyone,
>
> Please let me know if anyone has ever worked on My-IT custom application
> integration.
> Any kind of help is really appreciated.
>
> Regards,
> Shambo Maitra.
>
>
> On Fri, Dec 26, 2014 at 5:37 PM, shambo maitra  wrote:
>>
>> Greetings All,
>>
>> In continuation to my previous post, the custom remedy AR application that
>> we are planning to use  will be created in existing ITSM 8.1 version.
>>
>> Regards,
>> Shambo Maitra.
>>
>> On Fri, Dec 26, 2014 at 4:32 PM, Shambo Maitra  wrote:
>>>
>>> Hello Everyone,
>>>
>>> We are doing a POC using My IT.
>>>
>>> In the POC we need to enable customers to create service request by
>>> providing input to list of questionnaires.
>>>
>>> The main challenge is that the customer doesn't have SRM and we need to
>>> use a custom application for the same and integrate with My -IT.
>>>
>>> Please let us know if anyone has worked similar kind of project before.
>>>
>>> MY-IT version -2.0 or 2.0.1
>>>
>>> ITSM and AR Server version : 8.1
>>>
>>>
>>> Thanks,
>>> Shambo Maitra.
>>>
>>>
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_



-- 



Regards,
Abhishek Anand

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Re: Uploading CI Relationship data using Spoon tool.

[Abhi$hek]

It's direct data load in cmdb
On 29 Jul 2015 16:19, "shambo maitra"  wrote:

> **
>
> Hi Abhi,
> Please let me know if you are using CMDB direct data load or using Ar form.
> If Direct to CMDB then use AI job.
> If you want you can open the job and edit it.
> There are some sample csv available from BMC.
> Use the relationship class as destination.
> Regards
> Shambo Maitra.
> On 29 Jul 2015 15:57, "Abhishek Anand"  wrote:
>
>> Hi Experts,
>>
>>
>>
>> We are having a requirement to upload the CI relationship data (used
>> by/owned by) in Atrium using spoon job.
>>
>> Anyone having any expertise on it please share and will be highly
>> appreciated.
>>
>>
>>
>> Regards,
>>
>> Abhi..
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: The Filter By menu may not be cleared, please only select valid search filters (ARWARN 48440)

[Abhi$hek]

It's happening not only for clear option but for any option
On 12 Aug 2015 21:45, "Joe D'Souza"  wrote:

> **
>
> The  (clear) option is to clear a value previously set in that field
> during a submit or modify transaction – not for use during a search
> transaction to search for NULL values. If you want to search for a null
> value, you would be better off using the Advanced Query Bar and specify
> ‘Field’ = $NULL$ in your search.
>
>
>
> Joe
> --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Candace DeCou
> *Sent:* Wednesday, August 12, 2015 7:28 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: The Filter By menu may not be cleared, please only select
> valid search filters (ARWARN 48440)
>
>
>
> **
>
> Abhi - that error occurs if you inadvertently select the (clear) option
> from the Filter By dropdown menu.  All it means is that you must select a
> real value from the Defined Searches - By Status area.  There is also a
> (clear) option under both the Show and the Roles menus, but they also
> cannot be set to (clear) and will present another, but similar error.
>
> So why BMC has a (clear) option on 3 menus for the console where (clear)
> isn't allowed is beyond me, but that is what I see.  As for how you are
> selecting a real value from the Filter By menu and then getting the error
> is beyond me to explain (if that is what is happening).  I might guess that
> (clear) was selected but the value shown in the field didn't actually
> change to clear.
>
> I would recommend that you precisely select a real value (not the clear
> option) from each of the 3 menu selections on the console and check also
> the More Filters and make sure to Clear All there, just in case there was
> something making a call in that area.
>
> Hope this helps
>
> Candace
>
>
>
> On Wed, Aug 12, 2015 at 1:55 AM, Abhishek Anand 
> wrote:
>
> Hi Experts,
>
>
>
> We are getting warning messages whenever trying out the search by filters
> in change management console (version 8.1).
>
>
>
> The Filter By menu may not be cleared, please only select valid search
> filters (ARWARN 48440).
>
> Also sometime its even not retaining the selected values from the drop
> down like Filter By - By Status > All Open Changes.
>
>
>
> Early response will be highly appreciated.
>
>
>
> Regards,
>
> Abhi..
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: How to retrieve a report consisting of the last logged in users in remedy 8.1

[Abhi$hek]

How to turn on the licence tracking in ar system.?
Is there any OOB mechanism to achieve this requirement.

Regards,
Abhi
On 20 Aug 2015 01:46, "Misi Mladoniczky"  wrote:

> Hi,
>
> I would turn on License Tracking, which creates a record in AR System
> Historical License Usage upon each session. There you have the login date.
> Make sure to truncate old data, as the number of records grow.
>
> You can create a filter to that form that updates a custom form of yours
> with
> the last logged in user. It is enough with just a single record in that
> custom
> form.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
> > Hi Experts,
> >
> >
> > Please guide us on how to fetch a report consisting of the users who last
> > logged in with there timestamp in remedy 8.1.
> >
> >
> > Early help will be highly appreciated.
> >
> >
> > Cheers,
> >
> > Abhi..
> >
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > "Where the Answers Are, and have been for 20 years"
> >
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: How to Promote a single CI with relationships from other Dataset to BMC.Asset or Sandbox?

[Abhi$hek]

But how Recon job will take care of the CI with its relationships..?
On 9 Nov 2015 21:39, "Peter Romain" 
wrote:

> Can't you create a reconciliation job to do this?
> You can add a qualification to merge only the CIs you want.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
> Sent: 09 November 2015 14:38
> To: arslist@ARSLIST.ORG
> Subject: How to Promote a single CI with relationships from other Dataset
> to BMC.Asset or Sandbox?
>
> Hi Experts,
>
>
>
>
>
> We are having a requirement to promote some of the CI's with the
> relationships from different Dataset to BMC.Asset or Sandbox.
>
> Please suggest for the same as how to achieve it.
>
>
>
> Early response will be highly appreciated.
>
>
>
> Cheers,
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the
> Answers Are, and have been for 20 years"
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: How to Promote a single CI with relationships from other Dataset to BMC.Asset or Sandbox?

[Abhi$hek]

Yes my requirement is to copy some of the CI's along with business
components relationship to another dataset which can be sandbox or asset.

Please could you provide steps with example for the same.

Early response will be highly appreciated.
On 9 Nov 2015 22:44, "Peter Romain" 
wrote:

> **
>
> A recon job will merge a CI and all other CIs that are related to it by
> weak relationships.
>
>
>
> Is this what you want to do?
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Abhi$hek
> *Sent:* 09 November 2015 16:36
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: How to Promote a single CI with relationships from other
> Dataset to BMC.Asset or Sandbox?
>
>
>
> **
>
> But how Recon job will take care of the CI with its relationships..?
>
> On 9 Nov 2015 21:39, "Peter Romain" 
> wrote:
>
> Can't you create a reconciliation job to do this?
> You can add a qualification to merge only the CIs you want.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
> Sent: 09 November 2015 14:38
> To: arslist@ARSLIST.ORG
> Subject: How to Promote a single CI with relationships from other Dataset
> to BMC.Asset or Sandbox?
>
> Hi Experts,
>
>
>
>
>
> We are having a requirement to promote some of the CI's with the
> relationships from different Dataset to BMC.Asset or Sandbox.
>
> Please suggest for the same as how to achieve it.
>
>
>
> Early response will be highly appreciated.
>
>
>
> Cheers,
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the
> Answers Are, and have been for 20 years"
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: How to Promote a single CI with relationships from other Dataset to BMC.Asset or Sandbox?

[Abhi$hek]

Will it transfer all its relationships also from one dataset to another?
On 9 Nov 2015 23:29, "Peter Romain" 
wrote:

> **
>
> Create a reconciliation job in the Atrium Console with a merge activity to
> merge CIs from the source to the target dataset.
>
> Add a qualification to the activity to merge only the main CI(s) that you
> want – I presume they will be computer system CIs.
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Abhi$hek
> *Sent:* 09 November 2015 17:42
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: How to Promote a single CI with relationships from other
> Dataset to BMC.Asset or Sandbox?
>
>
>
> **
>
> Yes my requirement is to copy some of the CI's along with business
> components relationship to another dataset which can be sandbox or asset.
>
> Please could you provide steps with example for the same.
>
> Early response will be highly appreciated.
>
> On 9 Nov 2015 22:44, "Peter Romain" 
> wrote:
>
> **
>
> A recon job will merge a CI and all other CIs that are related to it by
> weak relationships.
>
>
>
> Is this what you want to do?
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Abhi$hek
> *Sent:* 09 November 2015 16:36
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: How to Promote a single CI with relationships from other
> Dataset to BMC.Asset or Sandbox?
>
>
>
> **
>
> But how Recon job will take care of the CI with its relationships..?
>
> On 9 Nov 2015 21:39, "Peter Romain" 
> wrote:
>
> Can't you create a reconciliation job to do this?
> You can add a qualification to merge only the CIs you want.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
> Sent: 09 November 2015 14:38
> To: arslist@ARSLIST.ORG
> Subject: How to Promote a single CI with relationships from other Dataset
> to BMC.Asset or Sandbox?
>
> Hi Experts,
>
>
>
>
>
> We are having a requirement to promote some of the CI's with the
> relationships from different Dataset to BMC.Asset or Sandbox.
>
> Please suggest for the same as how to achieve it.
>
>
>
> Early response will be highly appreciated.
>
>
>
> Cheers,
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the
> Answers Are, and have been for 20 years"
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Something to be aware of - the User Tool cannot work with overlaid forms on a 9.0 server - FIXED

[Abhi$hek]

On 18 Dec 2015 14:15, "Walters, Mark"  wrote:

> **
>
> *UPDATE – this was fixed in the 9.0 SP1 server – the User Tool can use
> overlaid forms again.*
>
>
>
> Knowledge Base article KA427109
> 
>
>
>
> Some changes in the server in version 9.0 mean that the User Tool is
> unable to work with overlaid forms.  Searches, creates and modifies result
> in a 303 Form does not exist on server error as the client references the
> form name with the __o extension which the server does not recognise.
>
>
>
> Mark
>
>
>
> *Knowledge Article ID:*
>
>
>
> KA427109
>
> *Version:*
>
>
>
> 0.1
>
> *Available To:*
>
>
>
> External
>
> *Status:*
>
>
>
> Unpublished
>
> *Updated:*
>
>
>
> 06/15/2015
>
>
>
>
>
> *Problem*
>
> The Remedy User Tool client is unable to create records or perform
> searches when using overlaid forms from an ARS 9.0 server.  The form can be
> opened but any other operations result in an ARERR 303 Form does not exist
> on server error.
>
> *Solution*
>
>  This is due to changes in the way overlays are stored in the 9.0
> metadata. The __o extension is no longer used but the .arf form definition
> which is exported by the server, and used by the User Tool, still includes
> it.  The client tries to use the form name from the .arf file when sending
> API calls to the server but the server does not recognise the name and
> returns the 303 error.
>
> A defect has been created to track this (SW00490959) but, as the User Tool
> is no longer supported, it is not clear whether this will be addressed.
>
>
> --
>
> *Mark Walters*
>
> Lead Technical Support Analyst
>
> *Direct*
>
>
>
> +44 (0)118 921 8379
>
>
>
>
>
>
>
> E2
>
> Eskdale Road
>
> Winnersh, RG41 5TS
>
> UK
>
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>
>
>
>
> BMC Software Limited Registered Office: Building E2, Eskdale Road,
> Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in
> England No. 1927903 The content of this email is confidential. If you are
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Re: How to migrate any Service Now project to Remedy?

[Abhi$hek]

Yes SNOW is on premise and migration will be from SNOW to Remedy ITSM

Cheers,
Abhi
On 12 Jan 2016 22:57, "Joe D'Souza"  wrote:

> Is SNOW on premise?
>
> Cheers
>
> Joe
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Stan Feinstein
> Sent: Tuesday, January 12, 2016 10:22 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: How to migrate any Service Now project to Remedy?
>
> Abhi,
>
> Is your client using Service Now's project management functionality?  If
> so,
> please call me at 310-230-1722.  Project Remedies' ActionProgram Manager
> Plus is Remedy-based and better / richer than Service Now's capabilities in
> this area.
>
> Stan
> w. 310-230-1722.
> c. 310-428-5748.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
> Sent: Tuesday, January 12, 2016 6:58 AM
> To: arslist@ARSLIST.ORG
> Subject: How to migrate any Service Now project to Remedy?
>
> Hi Team,
>
>
>
> We are having the requirement for migration of the Service Now project to
> Remedy.
>
> Anyone having any high level view on the same.
>
>
>
> Early response will be highly appreciated.
>
>
>
> Cheers,
>
> Abhi.
>
>
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the
> Answers
> Are, and have been for 20 years"
>
>
> 
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Re: How to list down all the custom fields on ITSM forms?

[Abhi$hek]

Sorry but not able to collect it as it was done long back.
On 2 Mar 2016 8:32 p.m., "Grooms, Frederick W" 
wrote:

> If you know the range of Field IDs you used you could query the   AR
> System Metadata: field   form
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
> Sent: Wednesday, March 02, 2016 8:44 AM
> To: arslist@ARSLIST.ORG
> Subject: How to list down all the custom fields on ITSM forms?
>
> Hi Experts,
>
> Please could you guide me for any technique to list down the name of all
> the custom fields in whole ITSM related forms?
>
> As we are soon upgrading to ITSM 9.0 and will be using SMART Reporting
> moving ahead so we require it.
>
> We require the list of custom fields from whole ITSM related forms to
> analyse it and accomodate it for the SMART Reporting.
>
> Ealry response will be highly appreciated.
>
> Cheers,
>
> AA
>
>
>
>
> ___
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>

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Re: Housekeeping & monitoring check on the FT_Pending & FTS /collection/ folder for the FTS Failure issue?

[Abhi$hek]

Remedy 8.1.02
On 16 Jun 2016 7:05 p.m., "Gadgil, Abhijeet" 
wrote:

> **
> What version of Remedy stack are you on?
>
> -Original Message-
> *From:* Abhishek Anand [abhi.masc...@gmail.com]
> *Received:* Thursday, 16 Jun 2016, 6:07PM
> *To:* arslist@ARSLIST.ORG [arslist@ARSLIST.ORG]
> *Subject:* Housekeeping & monitoring check on the FT_Pending & FTS
> /collection/ folder for the FTS Failure issue?
>
> Hi Experts,
>
>
>
> We are facing frequent FTS failure issues with global as well as local
> search.
>
> And records are getting piled up in FT_Pending table as well.
>
>
>
> So we are planning to implement monitoring alerts on the FT_Pending as
> well as FTS /collection/ folder to proactively manage FTS issues.
>
>
>
> Please provide your valuable suggestion on it.
>
> Early response will be highly appreciated.
>
>
>
> Cheers,
>
> AA
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Re: How to customize the CSAT survey url with the custom one including the Request ID?

[Abhi$hek]

Thanks for the response.
But the requirement is to have custom URL in the mail instead of the OOB
with the request ID.

Early response will be highly appreciated.

Cheers,
Abhi
On 22 Jun 2016 3:39 a.m., "Joe D'Souza"  wrote:

Write a small redirection script to replace the window location to anything
you want and use it as the error handler for page not found so it redirects
it to the right page. Similar to when you do a redirection from http to
https.

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
Sent: Tuesday, June 21, 2016 12:52 PM
To: arslist@ARSLIST.ORG
Subject: How to customize the CSAT survey url with the custom one including
the Request ID?

Hi Experts,

How to customize the Remedy CSAT survey url with the custom one including
the Request ID in 8.1.02 version?

We are having a requirement in which we need to replace the OOB CSAT url
with the custom one including the request id as post/pre fix.

Please could you suggest on how to achieve it.

Early response will be highly appreciated.

Cheers,

Abhi.

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Re: How to customize the CSAT survey url with the custom one including the Request ID?

[Abhi$hek]

The requirement is to replace the CSAT survey url  with the custom one
which user should receive when incident resolved
On 22 Jun 2016 10:28 a.m., "David Charters" 
wrote:

> **
>
> If I understand you correctly you can just change the response text in the
> notification form.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Abhi$hek
> *Sent:* Tuesday, June 21, 2016 11:11 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: How to customize the CSAT survey url with the custom one
> including the Request ID?
>
>
>
> **
>
> Thanks for the response.
> But the requirement is to have custom URL in the mail instead of the OOB
> with the request ID.
>
> Early response will be highly appreciated.
>
> Cheers,
> Abhi
>
> On 22 Jun 2016 3:39 a.m., "Joe D'Souza"  wrote:
>
> Write a small redirection script to replace the window location to anything
> you want and use it as the error handler for page not found so it redirects
> it to the right page. Similar to when you do a redirection from http to
> https.
>
> Joe
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
> Sent: Tuesday, June 21, 2016 12:52 PM
> To: arslist@ARSLIST.ORG
> Subject: How to customize the CSAT survey url with the custom one including
> the Request ID?
>
> Hi Experts,
>
> How to customize the Remedy CSAT survey url with the custom one including
> the Request ID in 8.1.02 version?
>
> We are having a requirement in which we need to replace the OOB CSAT url
> with the custom one including the request id as post/pre fix.
>
> Please could you suggest on how to achieve it.
>
> Early response will be highly appreciated.
>
> Cheers,
>
> Abhi.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
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Re: How to customize the CSAT survey url with the custom one including the Request ID?

[Abhi$hek]

Thanks for your response.
The only requirement is to accommodate the custom URL in place of the OOB
one with request I'd as prefix.

Please provide your valuable input.

Early response will be highly appreciated.

Cheers,
Abhi.
On 22 Jun 2016 1:34 p.m., "Karicheti anil kumar" <
karicheti.anilku...@gmail.com> wrote:

> **
> You can have a HTML template designed with your own URL and add it to the
> respective notification tag message body used for survey.
>
> Notification Tag: SRM:SRV:IndividualSurveyMessage
> Filter: SRM:SRV:ModifySurvey_805_NotificationGenerator_PNPC`!
>
>
> Regards,
> Anil Kumar K
> https://www.facebook.com/RemedyRockStars/
>
> On Wed, Jun 22, 2016 at 11:15 AM, Abhi$hek  wrote:
>
>> **
>>
>> The requirement is to replace the CSAT survey url  with the custom one
>> which user should receive when incident resolved
>> On 22 Jun 2016 10:28 a.m., "David Charters" <
>> da...@charterstechnologies.com> wrote:
>>
>>> **
>>>
>>> If I understand you correctly you can just change the response text in
>>> the notification form.
>>>
>>>
>>>
>>> *From:* Action Request System discussion list(ARSList) [mailto:
>>> arslist@ARSLIST.ORG] *On Behalf Of *Abhi$hek
>>> *Sent:* Tuesday, June 21, 2016 11:11 PM
>>> *To:* arslist@ARSLIST.ORG
>>> *Subject:* Re: How to customize the CSAT survey url with the custom one
>>> including the Request ID?
>>>
>>>
>>>
>>> **
>>>
>>> Thanks for the response.
>>> But the requirement is to have custom URL in the mail instead of the OOB
>>> with the request ID.
>>>
>>> Early response will be highly appreciated.
>>>
>>> Cheers,
>>> Abhi
>>>
>>> On 22 Jun 2016 3:39 a.m., "Joe D'Souza"  wrote:
>>>
>>> Write a small redirection script to replace the window location to
>>> anything
>>> you want and use it as the error handler for page not found so it
>>> redirects
>>> it to the right page. Similar to when you do a redirection from http to
>>> https.
>>>
>>> Joe
>>>
>>>
>>> -Original Message-
>>> From: Action Request System discussion list(ARSList)
>>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
>>> Sent: Tuesday, June 21, 2016 12:52 PM
>>> To: arslist@ARSLIST.ORG
>>> Subject: How to customize the CSAT survey url with the custom one
>>> including
>>> the Request ID?
>>>
>>> Hi Experts,
>>>
>>> How to customize the Remedy CSAT survey url with the custom one including
>>> the Request ID in 8.1.02 version?
>>>
>>> We are having a requirement in which we need to replace the OOB CSAT url
>>> with the custom one including the request id as post/pre fix.
>>>
>>> Please could you suggest on how to achieve it.
>>>
>>> Early response will be highly appreciated.
>>>
>>> Cheers,
>>>
>>> Abhi.
>>>
>>>
>>> ___
>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> "Where the Answers Are, and have been for 20 years"
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: How to customize the CSAT survey url with the custom one including the Request ID?

[Abhi$hek]

Yes but still if you can suggest on it.
On 22 Jun 2016 8:40 p.m., "David Charters" 
wrote:

> **
> Right, so change the url in the notification former. Are you familiar with
> ITSM and it's configuration?
>
>
>
> Sent from my Verizon, Samsung Galaxy smartphone
>
>
> -------- Original message 
> From: Abhi$hek 
> Date: 6/22/16 8:07 AM (GMT-05:00)
> To: arslist@ARSLIST.ORG
> Subject: Re: How to customize the CSAT survey url with the custom one
> including the Request ID?
>
> **
>
> Thanks for your response.
> The only requirement is to accommodate the custom URL in place of the OOB
> one with request I'd as prefix.
>
> Please provide your valuable input.
>
> Early response will be highly appreciated.
>
> Cheers,
> Abhi.
> On 22 Jun 2016 1:34 p.m., "Karicheti anil kumar" <
> karicheti.anilku...@gmail.com> wrote:
>
>> **
>> You can have a HTML template designed with your own URL and add it to the
>> respective notification tag message body used for survey.
>>
>> Notification Tag: SRM:SRV:IndividualSurveyMessage
>> Filter: SRM:SRV:ModifySurvey_805_NotificationGenerator_PNPC`!
>>
>>
>> Regards,
>> Anil Kumar K
>> https://www.facebook.com/RemedyRockStars/
>>
>> On Wed, Jun 22, 2016 at 11:15 AM, Abhi$hek 
>> wrote:
>>
>>> **
>>>
>>> The requirement is to replace the CSAT survey url  with the custom one
>>> which user should receive when incident resolved
>>> On 22 Jun 2016 10:28 a.m., "David Charters" <
>>> da...@charterstechnologies.com> wrote:
>>>
>>>> **
>>>>
>>>> If I understand you correctly you can just change the response text in
>>>> the notification form.
>>>>
>>>>
>>>>
>>>> *From:* Action Request System discussion list(ARSList) [mailto:
>>>> arslist@ARSLIST.ORG] *On Behalf Of *Abhi$hek
>>>> *Sent:* Tuesday, June 21, 2016 11:11 PM
>>>> *To:* arslist@ARSLIST.ORG
>>>> *Subject:* Re: How to customize the CSAT survey url with the custom
>>>> one including the Request ID?
>>>>
>>>>
>>>>
>>>> **
>>>>
>>>> Thanks for the response.
>>>> But the requirement is to have custom URL in the mail instead of the
>>>> OOB with the request ID.
>>>>
>>>> Early response will be highly appreciated.
>>>>
>>>> Cheers,
>>>> Abhi
>>>>
>>>> On 22 Jun 2016 3:39 a.m., "Joe D'Souza"  wrote:
>>>>
>>>> Write a small redirection script to replace the window location to
>>>> anything
>>>> you want and use it as the error handler for page not found so it
>>>> redirects
>>>> it to the right page. Similar to when you do a redirection from http to
>>>> https.
>>>>
>>>> Joe
>>>>
>>>>
>>>> -Original Message-
>>>> From: Action Request System discussion list(ARSList)
>>>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
>>>> Sent: Tuesday, June 21, 2016 12:52 PM
>>>> To: arslist@ARSLIST.ORG
>>>> Subject: How to customize the CSAT survey url with the custom one
>>>> including
>>>> the Request ID?
>>>>
>>>> Hi Experts,
>>>>
>>>> How to customize the Remedy CSAT survey url with the custom one
>>>> including
>>>> the Request ID in 8.1.02 version?
>>>>
>>>> We are having a requirement in which we need to replace the OOB CSAT url
>>>> with the custom one including the request id as post/pre fix.
>>>>
>>>> Please could you suggest on how to achieve it.
>>>>
>>>> Early response will be highly appreciated.
>>>>
>>>> Cheers,
>>>>
>>>> Abhi.
>>>>
>>>>
>>>> ___
>>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>>> "Where the Answers Are, and have been for 20 years"
>>>>
>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
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Re: How to customize the CSAT survey url with the custom one including the Request ID?

[Abhi$hek]

Let us clarify the requirement details:-

For company A , there should be custom URL with custom template CSAT survey
instead of the OOB ...bust rest all notification process should be same
respective of incident resolved/closed.

Early response will be highly appreciated.

Cheers,
Abhi.
On 23 Jun 2016 3:20 a.m., "Joel Sender"  wrote:

**

If you still want to do it the hard way:

Add a filter, on submit, to the email message form that REPLACES (“OOB
URL”, “Custom URL”)

HTH,

*Joel*

Joel Senderjdsen...@earthlink.net310.829.5552







*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Abhi$hek
*Sent:* Wednesday, June 22, 2016 4:27 AM

*To:* arslist@ARSLIST.ORG
*Subject:* Re: How to customize the CSAT survey url with the custom one
including the Request ID?



**

Thanks for your response.
The only requirement is to accommodate the custom URL in place of the OOB
one with request I'd as prefix.

Please provide your valuable input.

Early response will be highly appreciated.

Cheers,
Abhi.

On 22 Jun 2016 1:34 p.m., "Karicheti anil kumar" <
karicheti.anilku...@gmail.com> wrote:

**

You can have a HTML template designed with your own URL and add it to the
respective notification tag message body used for survey.



Notification Tag: SRM:SRV:IndividualSurveyMessage

Filter: SRM:SRV:ModifySurvey_805_NotificationGenerator_PNPC`!





Regards,

Anil Kumar K

https://www.facebook.com/RemedyRockStars/



On Wed, Jun 22, 2016 at 11:15 AM, Abhi$hek  wrote:

**

The requirement is to replace the CSAT survey url  with the custom one
which user should receive when incident resolved

On 22 Jun 2016 10:28 a.m., "David Charters" 
wrote:

**

If I understand you correctly you can just change the response text in the
notification form.



*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Abhi$hek
*Sent:* Tuesday, June 21, 2016 11:11 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: How to customize the CSAT survey url with the custom one
including the Request ID?



**

Thanks for the response.
But the requirement is to have custom URL in the mail instead of the OOB
with the request ID.

Early response will be highly appreciated.

Cheers,
Abhi

On 22 Jun 2016 3:39 a.m., "Joe D'Souza"  wrote:

Write a small redirection script to replace the window location to anything
you want and use it as the error handler for page not found so it redirects
it to the right page. Similar to when you do a redirection from http to
https.

Joe


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
Sent: Tuesday, June 21, 2016 12:52 PM
To: arslist@ARSLIST.ORG
Subject: How to customize the CSAT survey url with the custom one including
the Request ID?

Hi Experts,

How to customize the Remedy CSAT survey url with the custom one including
the Request ID in 8.1.02 version?

We are having a requirement in which we need to replace the OOB CSAT url
with the custom one including the request id as post/pre fix.

Please could you suggest on how to achieve it.

Early response will be highly appreciated.

Cheers,

Abhi.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_



_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Can we schedule AR Reports & send it to third party via web service?

[Abhi$hek]

We can't update the server settings as it's applied for the server
performance only.

On 13-Jun-2017 7:51 PM, "Kevin Shaffer"  wrote:

> **
> I believe you  can change the config.properties to allow more than 2000.
>
> Get Outlook for Android 
>
> --
> *From:* Action Request System discussion list(ARSList) <
> arslist@ARSLIST.ORG> on behalf of Abhishek Anand 
> *Sent:* Tuesday, June 13, 2017 4:27:17 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Can we schedule AR Reports & send it to third party via web
> service?
>
> Hi Experts,
>
> Can we schedule AR Reports & send it to third party via web service?
> As we are having the 2000 rows restrictions at server level so unable to
> achieve it via AR System Report console.
>
> Early response will be highly appreciated.
>
> Regards,
> AA
>
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Re: Can we schedule AR Reports & send it to third party via web service?

[Abhi$hek]

Thanks for your response.

Please could you guide with the steps to design a sample SQL query and how
to schedule it.

Regards,
Abhishek

On 13-Jun-2017 9:11 PM, "Sivarama Velicheti"  wrote:

> **
> Abhishek,
>
>  The easiest method that I usually follow to go around the entries
> returned restriction, is that I build SQL queries which retrieve the data
> directly from AR database. I usually run the queries ad-hoc and provide the
> reports as needed. For the scheduled reports I usually have the script
> configured in the SQL server to send out reports at specific times to the
> intended audience.
>
> Thanks
> Shiva Velicheti
>
> On Tue, Jun 13, 2017 at 9:35 AM, Abhi$hek  wrote:
>
>> **
>> We can't update the server settings as it's applied for the server
>> performance only.
>>
>> On 13-Jun-2017 7:51 PM, "Kevin Shaffer"  wrote:
>>
>>> **
>>> I believe you  can change the config.properties to allow more than 2000.
>>>
>>> Get Outlook for Android <https://aka.ms/ghei36>
>>>
>>> --
>>> *From:* Action Request System discussion list(ARSList) <
>>> arslist@ARSLIST.ORG> on behalf of Abhishek Anand >> >
>>> *Sent:* Tuesday, June 13, 2017 4:27:17 AM
>>> *To:* arslist@ARSLIST.ORG
>>> *Subject:* Can we schedule AR Reports & send it to third party via web
>>> service?
>>>
>>> Hi Experts,
>>>
>>> Can we schedule AR Reports & send it to third party via web service?
>>> As we are having the 2000 rows restrictions at server level so unable to
>>> achieve it via AR System Report console.
>>>
>>> Early response will be highly appreciated.
>>>
>>> Regards,
>>> AA
>>>
>>> 
>>> ___
>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> "Where the Answers Are, and have been for 20 years"
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
>
>
> --
> Thanks
> Shiva
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Re: Can we schedule AR Reports & send it to third party via web service?

[Abhi$hek]

Thanks for your kind response.

If possible please could you provide me the steps to schedule any report
query in db.

Regards,
Abhishek

On 13-Jun-2017 11:37 PM, "Sivarama Velicheti"  wrote:

> **
> Abhishek,
>
>The query on the incident form could be along the lines of
>
>SELECT [column name 1], [column name 2], [column name 3] [column
> name n] FROM HPD_Help_Desk {WHERE CLAUSE}
>
>You would require knowledge of how the AR Tables are structured within
> the database. All the column names would be the DB names and not the Label
> Names of the field. Below is a sample query in SQL that I wrote. Once you
> know the underlying table structure you should be able to construct a lot
> of complex queries/reports not possible within the Application UI.
>
> -- List of Open Tasks for Changes in "Scheduled" or "Implementaion In
> Progress" status.
>
> SELECT
> T.Task_ID,
> Task_Status =
>CASE
>  WHEN T.Status = 1000 THEN 'Staged'
> WHEN T.Status = 2000 THEN 'Assigned'
>  WHEN T.Status = 3000 THEN 'Pending'
>  WHEN T.Status = 4000 THEN 'Work In Progress'
>  WHEN T.Status = 5000 THEN 'Waiting'
>  WHEN T.Status = 6000 THEN 'Closed'
>  WHEN T.Status = 7000 THEN 'Bypassed'
>  END,
> T.Location_Company AS Company,
> T.Summary,
> (DATEADD(s, T.Scheduled_Start_Date, '1969-12-31 19:00:00')) AS
> Task_Scheduled_Start_Date,
> (DATEADD(s, T.Scheduled_End_Date, '1969-12-31 19:00:00')) AS
> Task_Scheduled_End_Date,
> CURRENT_TIMESTAMP AS Todays_Date,
> (DATEDIFF(DAY, (DATEADD(s, T.Scheduled_End_Date, '1969-12-31
> 19:00:00')), CURRENT_TIMESTAMP)) AS Days_Past_The_End_Date,
> T.Assignee_Group,
> T.Assignee,
> C.Infrastructure_Change_ID,
> Change_Request_Status =
> CASE
>  WHEN C.Change_Request_Status = 0 THEN 'Draft'
> WHEN C.Change_Request_Status = 1 THEN 'Request For
> Authorization'
>  WHEN C.Change_Request_Status = 2 THEN 'Request For Change'
>  WHEN C.Change_Request_Status = 3 THEN 'Planning In
> Progress'
>  WHEN C.Change_Request_Status = 4 THEN 'Scheduled For
> Review'
>  WHEN C.Change_Request_Status = 5 THEN 'Scheduled For
> Approval'
>  WHEN C.Change_Request_Status = 6 THEN 'Scheduled'
>  WHEN C.Change_Request_Status = 7 THEN 'Implementation In
> Progress'
>  WHEN C.Change_Request_Status = 8 THEN 'Pending'
>  WHEN C.Change_Request_Status = 9 THEN 'Rejected'
>  WHEN C.Change_Request_Status = 10 THEN 'Completed'
>  WHEN C.Change_Request_Status = 11 THEN 'Closed'
>  WHEN C.Change_Request_Status = 12 THEN 'Cancelled'
>  ELSE NULL
> END,
> (DATEADD(s, C.Scheduled_Start_Date, '1969-12-31 19:00:00')) AS
> Change_Scheduled_Start_Date,
> (DATEADD(s, C.Scheduled_End_Date, '1969-12-31 19:00:00')) AS
> Change_Scheduled_End_Date
> FROM TMS_Task T
> INNER JOIN CHG_Infrastructure_Change C ON T.RootRequestID =
> C.Infrastructure_Change_ID
> WHERE (C.Change_Request_Status = 6 OR C.Change_Request_Status = 7) AND
> T.Status < 6000 AND T.Support_Company = 
>
>  Your DBA should be able to help you with scheduling the report or run
> you through the steps of scheduling one.
>
> Thanks
> Shiva Velicheti
>
>
> On Tue, Jun 13, 2017 at 12:09 PM, Abhi$hek  wrote:
>
>> **
>> Thanks for your response.
>>
>> Please could you guide with the steps to design a sample SQL query and
>> how to schedule it.
>>
>> Regards,
>> Abhishek
>>
>> On 13-Jun-2017 9:11 PM, "Sivarama Velicheti"  wrote:
>>
>>> **
>>> Abhishek,
>>>
>>>  The easiest method that I usually follow to go around the entries
>>> returned restriction, is that I build SQL queries which retrieve the data
>>> directly from AR database. I usually run the queries ad-hoc and provide the
>>> reports as needed. For the scheduled reports I usually have the script
>>> configured in the SQL server to send out reports at specific times to the
>>> intended audience.
>>>
>>> Thanks
>>> Shiva Velicheti
>>>
>>> On Tue, Jun 13,

Re: How to perform the Integration for third party using the Web Service?

[Abhi$hek]

Please provide details.

On 14-Jun-2017 2:16 PM, "Mark Herring"  wrote:

**
Hi Abhi,

Depending on the third-party platform, you can do most of this using ITSM
Bridge which uses web services for integration with other platforms.  The
rules for contact creation can be defined within the tool.

Let me know if you need more information.

Regards
Mark




On 13 Jun 2017, at 23:00, arslist automatic digest system <
lists...@arslist.org > wrote:

How to perform the Integration for third party using the Web Service?


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Re: How to transfer an attachment via SFTP in remedy?

[Abhi$hek]

Please suggest the feasible option only using Atrium Integrator.

Regards,
AA

On 19-Jun-2017 12:18 PM, "Ali A. Musa"  wrote:

> Dear:
> Just install Cygwin and you can start  the SSH Daemon that enable SFTP
>
>
>
> Thanks & Regards
>
> Ali A. Musa
> RTTS Operations Support
>
>
> Tel: +966114525539
> Mobile: +966550570742
> Email: amus...@stc.com.sa
> er
>
>
>
>
>
>
>
>
>
>
> stc.com.sa
>
>
>
>
>
>
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
> Sent: Thursday, June 15, 2017 12:12 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: How to transfer an attachment via SFTP in remedy?
>
> Thanks for the response.
>
> Please could you guide me with the steps for how to transfer a
> file/report(excel/csv) via SFTP from one server to another & all on windows.
> Please suggest the most feasible approach.
>
> Early response will be highly appreciated.
>
> Cheers,
> Abhi.
>
> 
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Re: How to transfer a file to a specific folder via Atrium Integrator?

[Abhi$hek]

Thanks for your kind update, I will check it n will revert back shortly.

Regards,
AA

On 19-Jun-2017 5:54 PM, "Jamie"  wrote:

> Hello Abhishek,
>
> There are various steps within Atrium Integrator Spoon client under the
> folder of 'File management' for AI jobs (you need to do this from Jobs, not
> transformations).  Depending on what you're looking to do you could either
> use 'Copy Files' or 'Move Files'.  For most of my jobs where I wanted to
> move files, I have just used the 'Copy Files' step as I wanted the file I
> was moving to remain in the location it was and just create a copy of it in
> a different location.
>
> Once you have created the AI job with the steps, you can then create a
> schedule for it within the Atrium Integrator console in midtier.  See docs
> link below:
> https://docs.bmc.com/docs/display/public/ac91/Managing+
> Atrium+Integrator+job+schedule
>
> 
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Re: How to transfer a file to a specific folder via Atrium Integrator?

[Abhi$hek]

Please could you provide me with the steps to achieve it as I haven't
worked on spoon yet.

On 19-Jun-2017 6:03 PM, "Kunal Shah"  wrote:

> **
> Hi Abhishek,
>
> You need create the custom spoon transformation using the text output file
> step.  After that you can scheduled that job through AI console.
>
>
> Regards
> Kunal Shah
>
> On Sun, Jun 18, 2017 at 7:25 PM, Abhishek Anand 
> wrote:
>
>> Hi Experts,
>>
>> Please could you let me know that How to transfer a file on daily basis
>> to a specific folder via Atrium Integrator?
>> The requirement is to transfer a file to a folder outside remedy 8.1
>> with the help of AI & it should be automated on daily basis.ex a report
>> consisting of weekly Incident assigned to a particular support group.
>>
>> Early response will be highly appreciated.
>>
>> Cheers,
>> AA
>>
>> 
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>>
>
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Re: Issue while parsing the WSDL file with the Filter set field action.

[Abhi$hek]

Thanks for your kind response.
Let me check it out and will revert back shortly.

Cheers,
AA

On 10-Jul-2017 3:47 PM, "Gadgil, Abhijeet"  wrote:

> **
>
> Abhishek, you will need to make following changes to your webservice
>
>
>
> 1.   Have one part element per message. See how I have created a
> different message element for header element. So in WSDL it will look like
> below –
>
>
>
> <*wsdl:message* name="HEADER">
>
> <*wsdl:part* name="osHeader" element="osXSD:OS_Header"/>
>
> 
>
>
>
> <*wsdl:message* name="CREATE-SERVICE">
>
>  <*wsdl:documentation*>CREATE-SERVICE request message. *wsdl:documentation*>
>
>  <*wsdl:part* name="osBody" element="osXSD:CREATE-SERVICE"/>
>
> 
>
>
>
> <*wsdl:message* name="CREATE-SERVICEResponse">
>
>   <*wsdl:documentation*>CREATE-SERVICE Response message. *wsdl:documentation*>
>
>   <*wsdl:part* name="osBody" element="osXSD:CREATE-SERVICEResponse"/>
>
>  
>
>
>
> 2.   Change operation definition in  element like below
> for CREATE-SERVICE operation.
>
> <*wsdl:input*>
>
> <*soap:header* message="osWS: HEADER" part="osHeader" use
> ="literal"/>
>
> <*soap:body* parts="osBody" namespace="os.ws.v1" use
> ="literal"/>
>
> 
>
> <*wsdl:output*>
>
> <*soap:body* parts="osBody" namespace="os.ws.v1" use
> ="literal"/>
>
> 
>
>
>
> Regards,
>
> Abhijeet
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Abhishek Anand
> *Sent:* 09 July 2017 13:53
> *To:* arslist@ARSLIST.ORG
> *Subject:* Issue while parsing the WSDL file with the Filter set field
> action.
>
>
>
> ** Hi Experts, We are facing issue while trying to consume a WSDL file via
> the Filter set field action. Attached is the sample WSDL with three
> operations. Filter is able to parse the operations but not able to read the
> parameters within the operations:- Early response is highly appreciated.
> Cheers, AA _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: How to send the Incident Work log, Status ...etc updates to third part via web service?

[Abhi$hek]

Seperate entry.

On 17-Jul-2017 6:57 PM, "Grooms, Frederick W" 
wrote:

> It really depends on how the 3rd party requires the data.
> I.e.  Does it want the updates in 1 large field or each update as a
> separate entry?
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
> Sent: Monday, July 17, 2017 7:52 AM
> To: arslist@ARSLIST.ORG
> Subject: How to send the Incident Work log, Status ...etc updates to third
> part via web service?
>
> Hi Experts,
>
> Please could you assist in designing the flow for below scenario in Remedy
> 8.1.02:-
>
> How to send the Incident Work log, Status ...etc updates to third part via
> web service?
>
> Early response will be highly appreciated.
>
> Cheers,
> AA.
>
> 
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Re: How to send the Incident Work log, Status ...etc updates to third part via web service?

[Abhi$hek]

Can we achieve it with the help of single filter only so as to accommodate
both status as well as worklog update towards third party.

On 18-Jul-2017 8:06 AM, "Suresh Loganathan"  wrote:

> **
> Hello Abishek,
>
> Can you please create a 2 filter based on the 3rd party wsdl. One filter
> related to HPD:HELP DESK and another one for HPD:WORK LOG.
>
> Regards,
> Suresh L
>
> On 17 Jul 2017 6:24 p.m., "Abhishek Anand"  wrote:
>
>> Hi Experts,
>>
>> Please could you assist in designing the flow for below scenario in
>> Remedy 8.1.02:-
>>
>> How to send the Incident Work log, Status ...etc updates to third part
>> via web service?
>>
>> Early response will be highly appreciated.
>>
>> Cheers,
>> AA.
>>
>> 
>> ___
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>>
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Re: Can we call shell script on remote server via AL run process command?

[Abhi$hek]

If trying via plink on CMD line it's working fine but not working via AL or
filter. Please suggest.

On 13-Sep-2017 5:56 PM, "Grooms, Frederick W" 
wrote:

> What happens if you run the plink command in a CMD window on the server?
>
> Fred
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
> Sent: Wednesday, September 13, 2017 3:03 AM
> To: arslist@ARSLIST.ORG
> Subject: Can we call shell script on remote server via AL run process
> command?
>
> Hi Experts,
>
> Please could you assist in below scenario:-
>
>
> Requirement is  stated as below:-
>
> 1. On the change in Status of a field to CLOSE in one of the form , it
> should trigger a script residing in a remote unix box.
>
>
> I am using below logic:-
>
> Created an AL with Run process Command Line as shown below:-
> @@: c:/test.bat _"$Request ID$"
>
> Also test.bat consist of the below lines:-
>
> D:\putty\plink.exe  /usr/opt/xxx/Runtime/test.sh
> CLOSE "%1"
>
> Remote server script path - /usr/opt/xxx/Runtime/test.sh
>
> The unix box as well as script is accessible via putty on the windows box
> where remedy is installed.
>
> But its not working.
>
>
> Early response will be highly appreciated.
>
> Regards,
> AA
>
> 
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Re: Can we call shell script on remote server via AL run process command?

[Abhi$hek]

Yes I can access the specified script from putty on Remedy server as well,
also user is having admin access in Remedy n server as well.

But still no luck also I believe calling bat file in Al or filter require
some specific format which I am missing.

On 13-Sep-2017 8:32 PM, "LJ LongWing"  wrote:

> **
> So, if it works fine from command line on the server, but not from
> Remedyyou then need to start the troubleshooting there.when you are
> executing it on the server, are you logged onto the server as the user that
> Remedy is logged in as?  Are you executing the command line in a fashion
> that works no matter the folder you are in, so in short...is everything
> fully qualified as far as paths and such go to ensure that nothing is
> getting lost in translationensure that the user that Remedy is running
> as has permissions to the folders in question and can execute what's being
> requested....
>
> On Wed, Sep 13, 2017 at 10:06 AM, Abhi$hek  wrote:
>
>> **
>> If trying via plink on CMD line it's working fine but not working via AL
>> or filter. Please suggest.
>>
>> On 13-Sep-2017 5:56 PM, "Grooms, Frederick W" 
>> wrote:
>>
>>> What happens if you run the plink command in a CMD window on the server?
>>>
>>> Fred
>>>
>>> -Original Message-
>>> From: Action Request System discussion list(ARSList) [mailto:
>>> arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
>>> Sent: Wednesday, September 13, 2017 3:03 AM
>>> To: arslist@ARSLIST.ORG
>>> Subject: Can we call shell script on remote server via AL run process
>>> command?
>>>
>>> Hi Experts,
>>>
>>> Please could you assist in below scenario:-
>>>
>>>
>>> Requirement is  stated as below:-
>>>
>>> 1. On the change in Status of a field to CLOSE in one of the form , it
>>> should trigger a script residing in a remote unix box.
>>>
>>>
>>> I am using below logic:-
>>>
>>> Created an AL with Run process Command Line as shown below:-
>>> @@: c:/test.bat _"$Request ID$"
>>>
>>> Also test.bat consist of the below lines:-
>>>
>>> D:\putty\plink.exe  /usr/opt/xxx/Runtime/test.sh
>>> CLOSE "%1"
>>>
>>> Remote server script path - /usr/opt/xxx/Runtime/test.sh
>>>
>>> The unix box as well as script is accessible via putty on the windows
>>> box where remedy is installed.
>>>
>>> But its not working.
>>>
>>>
>>> Early response will be highly appreciated.
>>>
>>> Regards,
>>> AA
>>>
>>> 
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Re: Can we call shell script on remote server via AL run process command?

[Abhi$hek]

But I  am providing the credentials for the box as well.

On 13-Sep-2017 8:38 PM, "Jason Miller"  wrote:

> **
> Does your AR System service run as a different user then you have tested
> plink as?
>
> Often the first time you connect to a UNIX host via plink, putty, etc, you
> need to accept the remote host's keys. If you did that as yourself logged
> into Windows and the server runs as a different account then it also needs
> to be done under that account.
>
> There is some info on it here: https://forums.ni.com/t5/LabVIEW/How-to-
> automatically-accept-ssh-host-key/td-p/1223974
>
> Jason
>
> On Wed, Sep 13, 2017 at 11:06 AM, Abhi$hek  wrote:
>
>> **
>> If trying via plink on CMD line it's working fine but not working via AL
>> or filter. Please suggest.
>>
>> On 13-Sep-2017 5:56 PM, "Grooms, Frederick W" 
>> wrote:
>>
>>> What happens if you run the plink command in a CMD window on the server?
>>>
>>> Fred
>>>
>>> -Original Message-
>>> From: Action Request System discussion list(ARSList) [mailto:
>>> arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
>>> Sent: Wednesday, September 13, 2017 3:03 AM
>>> To: arslist@ARSLIST.ORG
>>> Subject: Can we call shell script on remote server via AL run process
>>> command?
>>>
>>> Hi Experts,
>>>
>>> Please could you assist in below scenario:-
>>>
>>>
>>> Requirement is  stated as below:-
>>>
>>> 1. On the change in Status of a field to CLOSE in one of the form , it
>>> should trigger a script residing in a remote unix box.
>>>
>>>
>>> I am using below logic:-
>>>
>>> Created an AL with Run process Command Line as shown below:-
>>> @@: c:/test.bat _"$Request ID$"
>>>
>>> Also test.bat consist of the below lines:-
>>>
>>> D:\putty\plink.exe  /usr/opt/xxx/Runtime/test.sh
>>> CLOSE "%1"
>>>
>>> Remote server script path - /usr/opt/xxx/Runtime/test.sh
>>>
>>> The unix box as well as script is accessible via putty on the windows
>>> box where remedy is installed.
>>>
>>> But its not working.
>>>
>>>
>>> Early response will be highly appreciated.
>>>
>>> Regards,
>>> AA
>>>
>>> 
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>>>
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Re: Can we call shell script on remote server via AL run process command?

[Abhi$hek]

Thanks for your kind response.
I have already tried with the simple text file creation and it worked
perfectly.

But it's still fails when I am trying out the required scenario with the
help of AL or filter.

Also via putty the Linux box as well as script is accessible from windows
Remedy server.

On 14-Sep-2017 8:00 PM, "Frank Caruso"  wrote:

> Have you tried turning on Active Link logging? It may show you whats wrong.
>
> Also, what I look to do in situations like this is take the task back to
> simple steps. Forget about the remote call to the server. Just create a
> simple batch file that creates a text file in the calling directory.
> Something like this: echo Hello World  > test.txt. That way you can figure
> out more clearly where your program is not working.
>
> Also, this type of logic is better suited for filters than active links.
> What will happen if your active link does run and calls the remote program
> but then a filter runs that stops the submit/modify process for whatever
> reason. Your ALink will then run again which may pose a problem.
>
> HTH
>
> Frank Caruso
>
> 
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Re: Can we call shell script on remote server via AL run process command?

[Abhi$hek]

Yes it seems no space but please could you provide me any sample format for
the bat file which will call .sh file from remote server.

On 15-Sep-2017 10:30 AM, "Jean-Louis Halleux"  wrote:

> **
> Dear AA,
>
> Can you confirm you pass username and password (with -u and -pw) on the
> command line of plink ? Are there spaces in any of them ?
>
> Best regards,
> Jean-Louis Halleux
> ARSmarts Support
>
> On 14 Sep 2017, at 22:46, Jaffer Mahsoob  > wrote:
>
> **
> Have you tried running the plink command using psexec (from
> sysinternals/Microsoft) as the system account and seeing if it still
> works?  I assume the AR Server is running as system, so it may be that the
> putty session info isn't available to system, etc...  Something like psexec
> -s plink (whatever the args are), see if plink, when run as system can
> actually execute in the manner you require...
>
> Just a thought...
> -Jaffer
>
> On Thu, Sep 14, 2017 at 12:52 PM, Abhi$hek  wrote:
>
>> **
>> Thanks for your kind response.
>> I have already tried with the simple text file creation and it worked
>> perfectly.
>>
>> But it's still fails when I am trying out the required scenario with the
>> help of AL or filter.
>>
>> Also via putty the Linux box as well as script is accessible from windows
>> Remedy server.
>>
>> On 14-Sep-2017 8:00 PM, "Frank Caruso"  wrote:
>>
>>> Have you tried turning on Active Link logging? It may show you whats
>>> wrong.
>>>
>>> Also, what I look to do in situations like this is take the task back to
>>> simple steps. Forget about the remote call to the server. Just create a
>>> simple batch file that creates a text file in the calling directory.
>>> Something like this: echo Hello World  > test.txt. That way you can figure
>>> out more clearly where your program is not working.
>>>
>>> Also, this type of logic is better suited for filters than active links.
>>> What will happen if your active link does run and calls the remote program
>>> but then a filter runs that stops the submit/modify process for whatever
>>> reason. Your ALink will then run again which may pose a problem.
>>>
>>> HTH
>>>
>>> Frank Caruso
>>>
>>> 
>>> ___
>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> <https://u1941115.ct.sendgrid.net/wf/click?upn=7VZ2B1f3jupFzogQeIN6tg9L5UVbpPDRqiKFBJDoW7M-3D_cufojti4v5Gi1CwX3FSQ1oz2a-2Fp0jHyKJq2uc6Mms38vArSk9koEXtTgWtBS9eVSnp9yUTqZDN8Lrr3hi37R3ZZJRQOW089QvQ3RnZmoFbjAhSUKD5HTH7c8pIbQ5DSBkrq7UwShDlKlA5RB-2FpX-2FSAuWL67e6jeuQKOUWT7KT-2FKWcTaYobKLFmmymZGoNUvWWk-2FsG7c6iaIFGArV9AW48w-3D-3D>
>>> "Where the Answers Are, and have been for 20 years"
>>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Can we call shell script on remote server via AL run process command?

[Abhi$hek]

No it's not asking for credentials.

On 15-Sep-2017 11:25 AM, "Jean-Louis Halleux"  wrote:

> **
> When you run the bat you created, does it prompt for username and password
> ?
>
> Example of line in your bat:
> D:\putty\plink.exe -l  -pw  
> /usr/opt/xxx/Runtime/test.sh CLOSE "%1”
>
>
>
>
> On 15 Sep 2017, at 09:09, Abhi$hek  > wrote:
>
> **
> Yes it seems no space but please could you provide me any sample format
> for the bat file which will call .sh file from remote server.
>
> On 15-Sep-2017 10:30 AM, "Jean-Louis Halleux" 
> wrote:
>
>> **
>> Dear AA,
>>
>> Can you confirm you pass username and password (with -u and -pw) on the
>> command line of plink ? Are there spaces in any of them ?
>>
>> Best regards,
>> Jean-Louis Halleux
>> ARSmarts Support
>>
>> On 14 Sep 2017, at 22:46, Jaffer Mahsoob > > wrote:
>>
>> **
>> Have you tried running the plink command using psexec (from
>> sysinternals/Microsoft) as the system account and seeing if it still
>> works?  I assume the AR Server is running as system, so it may be that the
>> putty session info isn't available to system, etc...  Something like psexec
>> -s plink (whatever the args are), see if plink, when run as system can
>> actually execute in the manner you require...
>>
>> Just a thought...
>> -Jaffer
>>
>> On Thu, Sep 14, 2017 at 12:52 PM, Abhi$hek 
>> wrote:
>>
>>> **
>>> Thanks for your kind response.
>>> I have already tried with the simple text file creation and it worked
>>> perfectly.
>>>
>>> But it's still fails when I am trying out the required scenario with the
>>> help of AL or filter.
>>>
>>> Also via putty the Linux box as well as script is accessible from
>>> windows Remedy server.
>>>
>>> On 14-Sep-2017 8:00 PM, "Frank Caruso"  wrote:
>>>
>>>> Have you tried turning on Active Link logging? It may show you whats
>>>> wrong.
>>>>
>>>> Also, what I look to do in situations like this is take the task back
>>>> to simple steps. Forget about the remote call to the server. Just create a
>>>> simple batch file that creates a text file in the calling directory.
>>>> Something like this: echo Hello World  > test.txt. That way you can figure
>>>> out more clearly where your program is not working.
>>>>
>>>> Also, this type of logic is better suited for filters than active
>>>> links. What will happen if your active link does run and calls the remote
>>>> program but then a filter runs that stops the submit/modify process for
>>>> whatever reason. Your ALink will then run again which may pose a problem.
>>>>
>>>> HTH
>>>>
>>>> Frank Caruso
>>>>
>>>> 
>>>> ___
>>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>>> <https://u1941115.ct.sendgrid.net/wf/click?upn=3EBUBmWICIYyZkm1MAWufUNWn78afQ4754FPHNDp-2BUUxJjDOQUTx0wm5fRlf0YBAl7ol15k-2FOfHmZW5gcCrKfYzNuG9-2BF0C9p-2BRfl2pZg99R-2BMR5ebZCA-2BJOsKHstGL-2FYxAyo7KEVw9aZeQnXPfZ5C1Pp-2BGqK19YODj3-2FJ9-2F59zhvav4Q2-2F0MAq-2BIGmEVjse05s2jXdbQu1a6vpzxzFe6vdYOW00rPK1JPkuIKCPzbHVl-2FwiJDdXTdChksNa2LN6uxI1VrGRS-2B8jJvhDBZIQl2x0hMxTKS1SdURCaMJJj-2Fd6k8xXSD-2BvbiEZZRrnhtFQawPqjfxA2ckFeJ5dvTNMeKg52H8ECEZq5GmXMcTqyy9eEqAsJ1fDzpLqC0bNKLBtvCDdHMWcl6pKfOYpSTk8yCD-2Bmix3-2Bf10AQiIVs-2FXG665A3zv-2BH0JExUWbowvjA9V_cufojti4v5Gi1CwX3FSQ1oz2a-2Fp0jHyKJq2uc6Mms38gn2HMdcagZgT-2BSMm0oMxG6eZv30lzmmwBHyQPydxmkra7AwhuQhgWfwaBKhjcj8N-2FnuqK18jktmoJ33hhABGSm5kHLjvwv3dMkejLlHrBosqEgeidfWViru8sINScIu-2BEx-2FYzDTfTNRPaqzoru9QPvpXF9m2WOSt5uvVGu-2FdPpA-3D-3D>
>>>> "Where the Answers Are, and have been for 20 years"
>>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Can we call shell script on remote server via AL run process command?

[Abhi$hek]

Because I am passing them in command line.

On 15-Sep-2017 1:27 PM, "Jean-Louis Halleux"  wrote:

> **
> Because you pass them on the command line or is there a kind of single
> sign on mechanism ?
>
> On 15 Sep 2017, at 09:28, Abhi$hek  > wrote:
>
> **
> No it's not asking for credentials.
>
> On 15-Sep-2017 11:25 AM, "Jean-Louis Halleux" 
> wrote:
>
>> **
>> When you run the bat you created, does it prompt for username and
>> password ?
>>
>> Example of line in your bat:
>> D:\putty\plink.exe -l  -pw  
>> /usr/opt/xxx/Runtime/test.sh CLOSE "%1”
>>
>>
>>
>>
>> On 15 Sep 2017, at 09:09, Abhi$hek > > wrote:
>>
>> **
>> Yes it seems no space but please could you provide me any sample format
>> for the bat file which will call .sh file from remote server.
>>
>> On 15-Sep-2017 10:30 AM, "Jean-Louis Halleux" 
>> wrote:
>>
>>> **
>>> Dear AA,
>>>
>>> Can you confirm you pass username and password (with -u and -pw) on the
>>> command line of plink ? Are there spaces in any of them ?
>>>
>>> Best regards,
>>> Jean-Louis Halleux
>>> ARSmarts Support
>>>
>>> On 14 Sep 2017, at 22:46, Jaffer Mahsoob >> > wrote:
>>>
>>> **
>>> Have you tried running the plink command using psexec (from
>>> sysinternals/Microsoft) as the system account and seeing if it still
>>> works?  I assume the AR Server is running as system, so it may be that the
>>> putty session info isn't available to system, etc...  Something like psexec
>>> -s plink (whatever the args are), see if plink, when run as system can
>>> actually execute in the manner you require...
>>>
>>> Just a thought...
>>> -Jaffer
>>>
>>> On Thu, Sep 14, 2017 at 12:52 PM, Abhi$hek 
>>> wrote:
>>>
>>>> **
>>>> Thanks for your kind response.
>>>> I have already tried with the simple text file creation and it worked
>>>> perfectly.
>>>>
>>>> But it's still fails when I am trying out the required scenario with
>>>> the help of AL or filter.
>>>>
>>>> Also via putty the Linux box as well as script is accessible from
>>>> windows Remedy server.
>>>>
>>>> On 14-Sep-2017 8:00 PM, "Frank Caruso"  wrote:
>>>>
>>>>> Have you tried turning on Active Link logging? It may show you whats
>>>>> wrong.
>>>>>
>>>>> Also, what I look to do in situations like this is take the task back
>>>>> to simple steps. Forget about the remote call to the server. Just create a
>>>>> simple batch file that creates a text file in the calling directory.
>>>>> Something like this: echo Hello World  > test.txt. That way you can figure
>>>>> out more clearly where your program is not working.
>>>>>
>>>>> Also, this type of logic is better suited for filters than active
>>>>> links. What will happen if your active link does run and calls the remote
>>>>> program but then a filter runs that stops the submit/modify process for
>>>>> whatever reason. Your ALink will then run again which may pose a problem.
>>>>>
>>>>> HTH
>>>>>
>>>>> Frank Caruso
>>>>>
>>>>> 
>>>>> ___
>>>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>>>> <https://u1941115.ct.sendgrid.net/wf/click?upn=3EBUBmWICIYyZkm1MAWufUNWn78afQ4754FPHNDp-2BUUxJjDOQUTx0wm5fRlf0YBAUa-2FFQCyo7lToztcnv9YKY-2BztuAXWfjW8EhuG-2F-2FHLqx7-2BwIW7q8J0U-2F6t9vFOtrUYP-2FuFUIHatLqJABfoExgd-2FD1kG4-2FqDMFvyu00UL1P5lXUv1ePB4wMlVTFDeLym37UwRI9g-2B6qEaK1hrm3tLQhuEOwSPuMuNL-2FFSImrF2Wo22pGnaA5y-2FAvIdsxlvS-2B-2FRsXVqZjFQxX-2BBisTs8BNOisjzCKwThbEpllv2yOphtF-2FeIu1RJFdn5QYyD9SaGXofXjQDNxNs6jhXJpfzahgo7O0znEBcFnjyWHuEHMnTcjAHxJfeKD6D7PRUpcmFol9SHmUet86qrDAhtYI-2BERrjUHI43HDOoOrrnHPRw0EvG6THJR-2FcitkqzC2Sl44eopxM56p6Mcc486JSKWaMo-2BJoArQhxnC5G-2BEz36oL9kENGJHN-2BL1k-2FxjsxHogo-2F6vNdZL74gjpfKIRi93Xfgtymq1aDWZ-2BLzGegutCNwhjrhgMGjBgp9UMdzBWjQ7v9k6ptInogSWgy4IChK86tn13ggVwMVXKpM544azTok5HjLU6vq0a7gJRdWUFUYf19ZSpYSYDAiQoaOgSarD-2B6QvtfccoKlarRn-2BRE25yNyo24v5M1Yq09nBeppVc2D3Ge3RxXmnEba9p1lzmrvqke3QvmfGwIMxx0EFv-2FHRBk96zWSTiWzUBq23LrBRCoHVteyjM3ro2RiH8XnQhSUycRSvTPEATXD8KrmHWFevJjgn35LKBMcanRjjEtXqDk0RNHt1YDjrX4ZrM3Kvzt0R1okTae0z4-2BE4-2FmMlBomIhtqdI4F7

Re: Getting error of duplicate contact info while trying to submit service request.

[Abhi$hek]

Can you please provide the link for the hot fix also is it applicable for
ITSM 8.1 as well??

On 03-Oct-2017 7:57 PM, "André Lalonde"  wrote:

> Hi Abhishek,
> I just dealt with this issue for one of our clients in a 9.1.01
> environment. There's a hotfix available for defect SW00454566 that should
> resolve the problem: contact BMC to have it made available.
>
>
> ANDRÉ LALONDE | Team Lead, Support Services / Chef d’équipe, soutien
> technique
> RjR INNOVATIONS INC. | Connect your Business … All of IT / Branchez votre
> entreprise ... en enTIer
> www.RjRInnovations.com
> Office/Bureau: (613) 233-1915 x 555 | Fax/Télécopieur: (514) 372-1919 |
> Email/Courriel: alalo...@rjrinnovations.com
>
>
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
> Sent: October-03-17 11:07 AM
> To: arslist@ARSLIST.ORG
> Subject: Getting error of duplicate contact info while trying to submit
> service request.
>
> Hi Experts,
>
> We are trying to submit service request from the request entry console
> with users profile having same Fname, Lname as well as email id.
> The Incident is not getting generated with the error:-
>
> 48255: "", "2 records have been found for the Incident contact information
> you have provided.  Please talk to your data administrator to make this
> data unique.";
>
> We are having multiple profiles with same fname,lname as well as same
> email id but its as per business requirement.
> So please assist how to overcome it so that such users can also submit the
> request successfully with fulfillment ids getting generated.
>
> Regards,
> AA
>
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the
> Answers Are, and have been for 20 years"
>
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: Getting error of duplicate contact info while trying to submit service request.

[Abhi$hek]

Can you please provide detail as in our scenario , it can be the case that
fname ,lname ,email id can be duplicated as per business requirements.

So we need the solution to avoid the error and end user can easily raise
request via service request.

On 03-Oct-2017 7:26 PM, "Carl Wilson"  wrote:

> Hi,
> The behaviour is dependent on the version of SRM/ITSM you have installed.
> Some person lookups include additional fields such as Corporate ID, etc,
> so you need to look at the underlying code on the Interface_Create form
> performing the lookup to see what additional values you can supply to make
> the search unique.
> By default the Interface_Create form only need First Name and Last Name,
> however if you supply additional information (see point above) it will be
> used in the lookup to uniquely identify and individual.
>
> You can also add a "middle" name to the First or Last Names in the profile
> to make unique, but other than adding in the additional values to the
> search you would need to modify the underlying person lookup code to get
> round your issue.
>
> --
>
> Kind Regards,
>
> Carl Wilson
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
> Sent: 03 October 2017 16:07
> To: arslist@ARSLIST.ORG
> Subject: Getting error of duplicate contact info while trying to submit
> service request.
>
> Hi Experts,
>
> We are trying to submit service request from the request entry console
> with users profile having same Fname, Lname as well as email id.
> The Incident is not getting generated with the error:-
>
> 48255: "", "2 records have been found for the Incident contact information
> you have provided.  Please talk to your data administrator to make this
> data unique.";
>
> We are having multiple profiles with same fname,lname as well as same
> email id but its as per business requirement.
> So please assist how to overcome it so that such users can also submit the
> request successfully with fulfillment ids getting generated.
>
> Regards,
> AA
>
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the
> Answers Are, and have been for 20 years"
>
>
> ---
> This email has been checked for viruses by Avast antivirus software.
> https://www.avast.com/antivirus
>
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: Mongo DB & its role while upgrading to ITSM 8.1-> 9.1

[Abhi$hek]

I doubt the expertise level for the same in case of any issue at mongo db
level.
Also is it used only with myit & smart it?



On 11-Oct-2017 12:07 PM, "Hari Vishwakarma"  wrote:

> **
> Hi Abhishek,
>
> You are correct.
> Mongo DB is the back end for MyIT & SmartIT.
> Its comes bundled with MyIT/SmartIT installer and it is the default
> offering. If you are thinking of using some other DB similar to MongoDb,
> then, implemented functionality for MyIT will not work. For more details,
> you can log a case with Bmc Support for more assistance.
>
> Regards
> Hari Vishwakarma
>
> On Oct 11, 2017 13:20, "Abhishek Anand"  wrote:
>
>> Hi Experts,
>>
>> Please could you guide me with the role of Mongo DB while upgrading from
>> 8.1.02 to 9.1.
>> We believe that mongo db is required only when we are using My
>> IT/SmartIT, but please provide insight on it.
>>
>> Also is it possible to use some other relational DB in place od Mongo DB
>> as we are not familiar with it & in case of issue it might create problem.
>>
>> Early response will be highly appreciated.
>>
>> Cheers,
>> AA
>>
>> 
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

[Abhi$hek]

Thanks for your kind response.
Yes normal TXT files creation is working fine and u can see in my earlier
mail that already authentication are provided for the Unix box location.

Please suggest on how to achieve the filter run process part with the help
of any sample

On 16-Oct-2017 2:28 PM, "Misi Mladoniczky"  wrote:

Hi,

So does this script run as expected when you run it manually?

You have to configure sshd on the unix box to allow remote calls, and you
need to set it up with public-key authentication without a passphrase. Or
something like that... There are ample instructions on the internet for
this.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se


October 15, 2017 8:45 AM, "Abhishek Anand"  wrote:

> Hi Experts,
>
> How to call a .sh script located in remote unix box from the remedy
server 8.1 on windows using the
> FILTER Run Process command?
>
> I have designed the close_tt.bat file in my local system which in turn is
calling below script
> residing on remote server:-
>
> C:\plink -l  -pw * stemipt /usr/opt/temip_tttls/Runtime/OpenCTI.sh
CLOSE "$Request ID$"
>
> I am using below logic in FILTER Run Process command line but its failing
:-
>
> cmd /c C:\Users\An**\Desktop\close_tt.bat "$Request ID$"
>
> Early response will be highly appreciated.
>
> Regards,
> AA
>
> 
___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

[Abhi$hek]

It's I think as per the location to be retrieved

On 16-Oct-2017 6:47 PM, "Rajesh Nair"  wrote:

> **
> Why c:\plink?
> Just a question
>
> On 16 Oct 2017 4:55 p.m., "Jean-Louis Halleux" 
> wrote:
>
>> **
>>
>> $PROCESS$ fullpathto.bat
>>
>> In the bat file: c:\plink -batch -l *** -pw  -m pathto.sh
>>
>> Jean-Louis
>>
>> On 16 Oct 2017, at 13:17, Abhishek Anand  wrote:
>>
>> Thanks for your prompt response. Please could you highlight the syntax
>> for the scenario below:-
>>
>> Calling the BAT file via filter RUN Process – $$PROCESS$ command.
>>
>> I think some thing is wrong in the syntax as i am able to reach the
>> desired location so no access issue.
>>
>> Please suggest on it.
>>
>> Cheers, AA.
>>
>>
>> **_
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org “Where the
>> Answers Are, and have been for 20 years”
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

[Abhi$hek]

It's not asking as already I am passing credentials.

On 16-Oct-2017 7:15 PM, "Rajesh Nair"  wrote:

**
You dont have drives in unix
Its just /
Try running the command in script on cmd on windows and check if aks for
user name and password with sudo command

On 16 Oct 2017 8:39 p.m., "Abhi$hek"  wrote:

**
It's I think as per the location to be retrieved

On 16-Oct-2017 6:47 PM, "Rajesh Nair"  wrote:

> **
> Why c:\plink?
> Just a question
>
> On 16 Oct 2017 4:55 p.m., "Jean-Louis Halleux" 
> wrote:
>
>> **
>>
>> $PROCESS$ fullpathto.bat
>>
>> In the bat file: c:\plink -batch -l *** -pw  -m pathto.sh
>>
>> Jean-Louis
>>
>> On 16 Oct 2017, at 13:17, Abhishek Anand  wrote:
>>
>> Thanks for your prompt response. Please could you highlight the syntax
>> for the scenario below:-
>>
>> Calling the BAT file via filter RUN Process – $$PROCESS$ command.
>>
>> I think some thing is wrong in the syntax as i am able to reach the
>> desired location so no access issue.
>>
>> Please suggest on it.
>>
>> Cheers, AA.
>>
>>
>> **_
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org “Where the
>> Answers Are, and have been for 20 years”
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
_ARSlist: "Where the Answers Are" and have been for 20 years_


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Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

[Abhi$hek]

Yes putty is present

On 16-Oct-2017 7:33 PM, "Rajesh Nair"  wrote:

> **
> Do you have putty on windows systems
> You cannot call directly to unix from windows without a middle ware
>
> On 16 Oct 2017 8:51 p.m., "Abhi$hek"  wrote:
>
>> **
>> It's not asking as already I am passing credentials.
>>
>> On 16-Oct-2017 7:15 PM, "Rajesh Nair"  wrote:
>>
>> **
>> You dont have drives in unix
>> Its just /
>> Try running the command in script on cmd on windows and check if aks for
>> user name and password with sudo command
>>
>> On 16 Oct 2017 8:39 p.m., "Abhi$hek"  wrote:
>>
>> **
>> It's I think as per the location to be retrieved
>>
>> On 16-Oct-2017 6:47 PM, "Rajesh Nair"  wrote:
>>
>>> **
>>> Why c:\plink?
>>> Just a question
>>>
>>> On 16 Oct 2017 4:55 p.m., "Jean-Louis Halleux" 
>>> wrote:
>>>
>>>> **
>>>>
>>>> $PROCESS$ fullpathto.bat
>>>>
>>>> In the bat file: c:\plink -batch -l *** -pw  -m pathto.sh
>>>>
>>>> Jean-Louis
>>>>
>>>> On 16 Oct 2017, at 13:17, Abhishek Anand 
>>>> wrote:
>>>>
>>>> Thanks for your prompt response. Please could you highlight the syntax
>>>> for the scenario below:-
>>>>
>>>> Calling the BAT file via filter RUN Process – $$PROCESS$ command.
>>>>
>>>> I think some thing is wrong in the syntax as i am able to reach the
>>>> desired location so no access issue.
>>>>
>>>> Please suggest on it.
>>>>
>>>> Cheers, AA.
>>>>
>>>>
>>>> **_
>>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org “Where the
>>>> Answers Are, and have been for 20 years”
>>>>
>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
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Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

[Abhi$hek]

Yes connectivity is all working.

On 16-Oct-2017 8:14 PM, "Rajesh Nair"  wrote:

> **
> Than in that case..start putty and from putty connect to the unix
> box..this should work
>
> On 16 Oct 2017 21:22, "Abhi$hek"  wrote:
>
>> **
>> Yes putty is present
>>
>> On 16-Oct-2017 7:33 PM, "Rajesh Nair"  wrote:
>>
>>> **
>>> Do you have putty on windows systems
>>> You cannot call directly to unix from windows without a middle ware
>>>
>>> On 16 Oct 2017 8:51 p.m., "Abhi$hek"  wrote:
>>>
>>>> **
>>>> It's not asking as already I am passing credentials.
>>>>
>>>> On 16-Oct-2017 7:15 PM, "Rajesh Nair" 
>>>> wrote:
>>>>
>>>> **
>>>> You dont have drives in unix
>>>> Its just /
>>>> Try running the command in script on cmd on windows and check if aks
>>>> for user name and password with sudo command
>>>>
>>>> On 16 Oct 2017 8:39 p.m., "Abhi$hek"  wrote:
>>>>
>>>> **
>>>> It's I think as per the location to be retrieved
>>>>
>>>> On 16-Oct-2017 6:47 PM, "Rajesh Nair" 
>>>> wrote:
>>>>
>>>>> **
>>>>> Why c:\plink?
>>>>> Just a question
>>>>>
>>>>> On 16 Oct 2017 4:55 p.m., "Jean-Louis Halleux" 
>>>>> wrote:
>>>>>
>>>>>> **
>>>>>>
>>>>>> $PROCESS$ fullpathto.bat
>>>>>>
>>>>>> In the bat file: c:\plink -batch -l *** -pw  -m pathto.sh
>>>>>>
>>>>>> Jean-Louis
>>>>>>
>>>>>> On 16 Oct 2017, at 13:17, Abhishek Anand 
>>>>>> wrote:
>>>>>>
>>>>>> Thanks for your prompt response. Please could you highlight the
>>>>>> syntax for the scenario below:-
>>>>>>
>>>>>> Calling the BAT file via filter RUN Process – $$PROCESS$ command.
>>>>>>
>>>>>> I think some thing is wrong in the syntax as i am able to reach the
>>>>>> desired location so no access issue.
>>>>>>
>>>>>> Please suggest on it.
>>>>>>
>>>>>> Cheers, AA.
>>>>>>
>>>>>>
>>>>>> **_
>>>>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org “Where the
>>>>>> Answers Are, and have been for 20 years”
>>>>>>
>>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>>
>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>>
>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>
>>>>
>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>
>>>>
>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
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Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

[Abhi$hek]

Hi Rajesh,

I will reiterate the required scenario:-

On change of status on a form , we need to call the script.
The connectivity is fine n also while performing the same via AL it's
working fine.
But the requirement is to perform it via filter only as no manual
intervention required.

So I have already posted the complete filter run process command which I am
trying but it's failing.

Please suggest on how to achieve it.

Cheers,
AA

On 16-Oct-2017 8:27 PM, "Rajesh Nair"  wrote:

**
Incorporate this in your script


On 16 Oct 2017 21:48, "Abhi$hek"  wrote:

**
Yes connectivity is all working.

On 16-Oct-2017 8:14 PM, "Rajesh Nair"  wrote:

> **
> Than in that case..start putty and from putty connect to the unix
> box..this should work
>
> On 16 Oct 2017 21:22, "Abhi$hek"  wrote:
>
>> **
>> Yes putty is present
>>
>> On 16-Oct-2017 7:33 PM, "Rajesh Nair"  wrote:
>>
>>> **
>>> Do you have putty on windows systems
>>> You cannot call directly to unix from windows without a middle ware
>>>
>>> On 16 Oct 2017 8:51 p.m., "Abhi$hek"  wrote:
>>>
>>>> **
>>>> It's not asking as already I am passing credentials.
>>>>
>>>> On 16-Oct-2017 7:15 PM, "Rajesh Nair" 
>>>> wrote:
>>>>
>>>> **
>>>> You dont have drives in unix
>>>> Its just /
>>>> Try running the command in script on cmd on windows and check if aks
>>>> for user name and password with sudo command
>>>>
>>>> On 16 Oct 2017 8:39 p.m., "Abhi$hek"  wrote:
>>>>
>>>> **
>>>> It's I think as per the location to be retrieved
>>>>
>>>> On 16-Oct-2017 6:47 PM, "Rajesh Nair" 
>>>> wrote:
>>>>
>>>>> **
>>>>> Why c:\plink?
>>>>> Just a question
>>>>>
>>>>> On 16 Oct 2017 4:55 p.m., "Jean-Louis Halleux" 
>>>>> wrote:
>>>>>
>>>>>> **
>>>>>>
>>>>>> $PROCESS$ fullpathto.bat
>>>>>>
>>>>>> In the bat file: c:\plink -batch -l *** -pw  -m pathto.sh
>>>>>>
>>>>>> Jean-Louis
>>>>>>
>>>>>> On 16 Oct 2017, at 13:17, Abhishek Anand 
>>>>>> wrote:
>>>>>>
>>>>>> Thanks for your prompt response. Please could you highlight the
>>>>>> syntax for the scenario below:-
>>>>>>
>>>>>> Calling the BAT file via filter RUN Process – $$PROCESS$ command.
>>>>>>
>>>>>> I think some thing is wrong in the syntax as i am able to reach the
>>>>>> desired location so no access issue.
>>>>>>
>>>>>> Please suggest on it.
>>>>>>
>>>>>> Cheers, AA.
>>>>>>
>>>>>>
>>>>>> **_
>>>>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org “Where the
>>>>>> Answers Are, and have been for 20 years”
>>>>>>
>>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>>
>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>>
>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>
>>>>
>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>
>>>>
>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

[Abhi$hek]

I am using filter run process and path is accessible from windows.

On 16-Oct-2017 9:12 PM, "Thad Esser"  wrote:

> **
> If I understand your situation, you have a Remedy server on Windows, from
> which you want to call a batch file, and that batch file calls another
> script on a remote Unix server.  Your batch file works (successfully runs
> the remote Unix script) when executed manually.  And you are having trouble
> getting Remedy to call the batch file?
>
> Are you using a "Run Process" action in your filter, or is it a "Set
> Fields" action?  Some of the other responses have referenced the $PROCESS$
> keyword, which would be used in a "Set Fields" action, but not in a "Run
> Process" action.
>
> I notice your batch file is located in C:\Users\An***\Desktop.  Does your
> Remedy server have access to that file location?  (also keep in mind that
> if the path to your script has any spaces, it should be double quoted).
>
> -Thad
>
>
>
> On Sat, Oct 14, 2017 at 11:42 PM, Abhishek Anand 
> wrote:
>
>> Hi  Experts,
>>
>>
>> How to call a .sh script located in remote unix box  from the  remedy
>> server 8.1  on windows using the FILTER Run Process command?
>>
>> I have designed the close_tt.bat file in my local system which in turn is
>> calling below script residing on remote server:-
>>
>> C:\plink -l  -pw * stemipt /usr/opt/temip_tttls/Runtime/OpenCTI.sh
>> CLOSE "$Request ID$"
>>
>> I am using below logic in FILTER Run Process command line but its failing
>> :-
>>
>> cmd /c C:\Users\An**\Desktop\close_tt.bat "$Request ID$"
>>
>> Early response will be highly appreciated.
>>
>> Regards,
>> AA
>>
>> 
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
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Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

[Abhi$hek]

Can you please update with any sample batch file like new TXT files
creation via filter run process as I am not familiar with it.

On 16-Oct-2017 9:29 PM, "Thad Esser"  wrote:

> **
> Are you getting any errors, or is it just not running?  Can you get any
> batch file to execute from Remedy?​
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

[Abhi$hek]

Can you please update with the complete command which can be used in filter
run process so that can be tested.

On 16-Oct-2017 9:31 PM, "Murnane, Phil"  wrote:

**

Hi Abishek,


To echo an earlier commenter, I'd try removing the double-quotes from
around $Request ID$ because when ARServer writes the output it will
substitute a ticket number for the token ($Request ID$), and ticket numbers
usually do not contain spaces, so no double-quotes are normally required.


Also, turn on filter logging to see the exact command being generated --
perhaps this will shed light on the problem.


Also, append " 1> output.msg 2>&1" to the command to redirect std out and
err out to a text file and inspect the contents of the resulting text file
(see https://support.microsoft.com/en-us/help/110930/redirecting-
error-messages-from-command-prompt-stderr-stdout) to see if any clue is
given.


HTH,

--Phil


--
*From:* Action Request System discussion list(ARSList) 
on behalf of Abhi$hek 
*Sent:* Monday, October 16, 2017 1:16 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: How to call a .sh script located in remote unix box from the
remedy server 8.1 on windows using the FILTER Run Process command?

**
I am using filter run process and path is accessible from windows.

On 16-Oct-2017 9:12 PM, "Thad Esser"  wrote:

> **
> If I understand your situation, you have a Remedy server on Windows, from
> which you want to call a batch file, and that batch file calls another
> script on a remote Unix server.  Your batch file works (successfully runs
> the remote Unix script) when executed manually.  And you are having trouble
> getting Remedy to call the batch file?
>
> Are you using a "Run Process" action in your filter, or is it a "Set
> Fields" action?  Some of the other responses have referenced the $PROCESS$
> keyword, which would be used in a "Set Fields" action, but not in a "Run
> Process" action.
>
> I notice your batch file is located in C:\Users\An***\Desktop.  Does your
> Remedy server have access to that file location?  (also keep in mind that
> if the path to your script has any spaces, it should be double quoted).
>
> -Thad
>
>
>
> On Sat, Oct 14, 2017 at 11:42 PM, Abhishek Anand 
> wrote:
>
>> Hi  Experts,
>>
>>
>> How to call a .sh script located in remote unix box  from the  remedy
>> server 8.1  on windows using the FILTER Run Process command?
>>
>> I have designed the close_tt.bat file in my local system which in turn is
>> calling below script residing on remote server:-
>>
>> C:\plink -l  -pw * stemipt /usr/opt/temip_tttls/Runtime/OpenCTI.sh
>> CLOSE "$Request ID$"
>>
>> I am using below logic in FILTER Run Process command line but its failing
>> :-
>>
>> cmd /c C:\Users\An**\Desktop\close_tt.bat "$Request ID$"
>>
>> Early response will be highly appreciated.
>>
>> Regards,
>> AA
>>
>> 
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

[Abhi$hek]

Filter just showing that it's passed but nothing happens.

On 16-Oct-2017 9:46 PM, "Thad Esser"  wrote:

> **
> Something as simple as:
>
> echo Hello World > out.txt
>
> would work as a test batch file.
>
> But as Phil said, at this point it would be best turn on filter logging
> and see what it says when your filter runs.  If you can, post that snippet
> of the log file.
>
> -Thad
>
> On Mon, Oct 16, 2017 at 10:37 AM, Abhi$hek  wrote:
>
>> **
>> Can you please update with any sample batch file like new TXT files
>> creation via filter run process as I am not familiar with it.
>>
>> On 16-Oct-2017 9:29 PM, "Thad Esser"  wrote:
>>
>>> **
>>> Are you getting any errors, or is it just not running?  Can you get any
>>> batch file to execute from Remedy?​
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
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Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

[Abhi$hek]

Thanks for your response & will check & revert back shortly.

On 17-Oct-2017 4:32 PM, "Murnane, Phil"  wrote:

**

That helps, Abhishek.


Try updating the run process command to the following and then see if any
helpful text is in the resulting close_tt-out.txt file:

   cmd /c C:\Users\AnandAb\Desktop\close_tt.bat "$Request ID$" 1>
C:\Users\AnandAb\Desktop\close_tt-out.txt 2>&1


HTH,

--Phil


--
*From:* Action Request System discussion list(ARSList) 
on behalf of Abhishek Anand 
*Sent:* Tuesday, October 17, 2017 1:45 AM

*To:* arslist@ARSLIST.ORG
*Subject:* Re: How to call a .sh script located in remote unix box from the
remedy server 8.1 on windows using the FILTER Run Process command?

PFB the  filter log  but its not highlighting any glitch just showing the
full command in the RUN PROCESS.



Tue Oct 17 2017 13:07:11.3430 */  Checking "Temip_TT_Filter_CaseClose_Test"
   
   0: Process
   
 cmd /c 
> C:\Users\AnandAb\Desktop\close_tt.bat
"020"
   
   /* Tue Oct 17 2017 13:07:11.3430 */ End
of filter processing (phase 3) on TeMIP_TroubleTicket_Case – 020


RUN PROCESS COMMAND - cmd /c C:\Users\AnandAb\Desktop\close_tt.bat
"$Request ID$"

And it will trigger on change of the status to "Closed" on a form.


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Re: How to schedule a report in remedy date range wise?

[Abhi$hek]

But how can we schedule it from report console??

On 18-Oct-2017 5:27 PM, "SriSamSri Appecherla" 
wrote:

> **
> Hi Abhishek
>
> You could use the advanced filter criteria on AR System Report Console and
> define criteria based on the schedule. For ex: if your report is scheduled
> for 1900hrs, 'Create Date' > $TIMESTAMP$ - (11*60*60) AND 'Create Date' <
> $TIMESTAMP$ - (1*60*60).
>
> Based on the schedule of 1900hrs, here $TIMESTAMP$ - (11*60*60) = 0800hrs
> and $TIMESTAMP$ - (1*60*60) =1800hrs
>
> ​Regards,
>
> ​Sam Appecherla
>
>
> On Wed, Oct 18, 2017 at 4:33 PM, Abhishek Anand 
> wrote:
>
>> Hi Experts,
>>
>> We are trying to schedule a report on daily basis time range based like:-
>>
>> All the resolved cases daily between 08:00 - 18:00
>>
>> But scheduling the AR Report is not fulfilling the requirement as its not
>> having any filter criteria.
>>
>> So please could you suggest on it.
>>
>> Early response will be highly appreciated.
>>
>> Cheers,
>> AA.
>>
>> 
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
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Re: How to schedule a report in remedy date range wise?

[Abhi$hek]

When you will try to schedule it using that icon then you will not get the
advance qualifications for the report so as to define any date range.

On 18-Oct-2017 7:10 PM, "Boyd, Rebecca"  wrote:

> **
> Do you see these icons in the upper right hand corner of the report
> console?
>
> The second one from the left is the report scheduler.
>
> If you don't see that icon we need to figure out the permissions.
>
> [image: Inline image 1]
>
> On Wed, Oct 18, 2017 at 10:12 AM, Abhi$hek  wrote:
>
>> **
>> But how can we schedule it from report console??
>>
>> On 18-Oct-2017 5:27 PM, "SriSamSri Appecherla" 
>> wrote:
>>
>>> **
>>> Hi Abhishek
>>>
>>> You could use the advanced filter criteria on AR System Report Console
>>> and define criteria based on the schedule. For ex: if your report is
>>> scheduled for 1900hrs, 'Create Date' > $TIMESTAMP$ - (11*60*60) AND 'Create
>>> Date' < $TIMESTAMP$ - (1*60*60).
>>>
>>> Based on the schedule of 1900hrs, here $TIMESTAMP$ - (11*60*60) =
>>> 0800hrs and $TIMESTAMP$ - (1*60*60) =1800hrs
>>>
>>> ​Regards,
>>>
>>> ​Sam Appecherla
>>>
>>>
>>> On Wed, Oct 18, 2017 at 4:33 PM, Abhishek Anand 
>>> wrote:
>>>
>>>> Hi Experts,
>>>>
>>>> We are trying to schedule a report on daily basis time range based
>>>> like:-
>>>>
>>>> All the resolved cases daily between 08:00 - 18:00
>>>>
>>>> But scheduling the AR Report is not fulfilling the requirement as its
>>>> not having any filter criteria.
>>>>
>>>> So please could you suggest on it.
>>>>
>>>> Early response will be highly appreciated.
>>>>
>>>> Cheers,
>>>> AA.
>>>>
>>>> 
>>>> ___
>>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>>> "Where the Answers Are, and have been for 20 years"
>>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
>
> --
> Rebecca Boyd
> Application Administrator
> Wake Forest University
> Information Systems
> 1100 Reynolds Blvd.
> <https://maps.google.com/?q=1100+Reynolds+Blvd.Winston-Salem,+NC&entry=gmail&source=g>
> Winston-Salem, NC
> <https://maps.google.com/?q=1100+Reynolds+Blvd.Winston-Salem,+NC&entry=gmail&source=g>
> 336-758-5671 <(336)%20758-5671>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: How to schedule a report in remedy date range wise?

[Abhi$hek]

Ok but after saving the report with advanced qualifications how we can
schedule it.??

On 18-Oct-2017 7:54 PM, "Boyd, Rebecca"  wrote:

> **
> Open the report itself. You save the qualifications with the report, not
> the schedule.
>
> [image: Inline image 1]
>
> On Wed, Oct 18, 2017 at 11:23 AM, Abhi$hek  wrote:
>
>> **
>> When you will try to schedule it using that icon then you will not get
>> the advance qualifications for the report so as to define any date range.
>>
>> On 18-Oct-2017 7:10 PM, "Boyd, Rebecca"  wrote:
>>
>>> **
>>> Do you see these icons in the upper right hand corner of the report
>>> console?
>>>
>>> The second one from the left is the report scheduler.
>>>
>>> If you don't see that icon we need to figure out the permissions.
>>>
>>> [image: Inline image 1]
>>>
>>> On Wed, Oct 18, 2017 at 10:12 AM, Abhi$hek 
>>> wrote:
>>>
>>>> **
>>>> But how can we schedule it from report console??
>>>>
>>>> On 18-Oct-2017 5:27 PM, "SriSamSri Appecherla" <
>>>> appecherla@gmail.com> wrote:
>>>>
>>>>> **
>>>>> Hi Abhishek
>>>>>
>>>>> You could use the advanced filter criteria on AR System Report Console
>>>>> and define criteria based on the schedule. For ex: if your report is
>>>>> scheduled for 1900hrs, 'Create Date' > $TIMESTAMP$ - (11*60*60) AND 
>>>>> 'Create
>>>>> Date' < $TIMESTAMP$ - (1*60*60).
>>>>>
>>>>> Based on the schedule of 1900hrs, here $TIMESTAMP$ - (11*60*60) =
>>>>> 0800hrs and $TIMESTAMP$ - (1*60*60) =1800hrs
>>>>>
>>>>> ​Regards,
>>>>>
>>>>> ​Sam Appecherla
>>>>>
>>>>>
>>>>> On Wed, Oct 18, 2017 at 4:33 PM, Abhishek Anand <
>>>>> abhi.masc...@gmail.com> wrote:
>>>>>
>>>>>> Hi Experts,
>>>>>>
>>>>>> We are trying to schedule a report on daily basis time range based
>>>>>> like:-
>>>>>>
>>>>>> All the resolved cases daily between 08:00 - 18:00
>>>>>>
>>>>>> But scheduling the AR Report is not fulfilling the requirement as its
>>>>>> not having any filter criteria.
>>>>>>
>>>>>> So please could you suggest on it.
>>>>>>
>>>>>> Early response will be highly appreciated.
>>>>>>
>>>>>> Cheers,
>>>>>> AA.
>>>>>>
>>>>>> 
>>>>>> ___
>>>>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>>>>> "Where the Answers Are, and have been for 20 years"
>>>>>>
>>>>>
>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>
>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>>
>>>
>>>
>>> --
>>> Rebecca Boyd
>>> Application Administrator
>>> Wake Forest University
>>> Information Systems
>>> 1100 Reynolds Blvd.
>>> <https://maps.google.com/?q=1100+Reynolds+Blvd.Winston-Salem,+NC&entry=gmail&source=g>
>>> Winston-Salem, NC
>>> <https://maps.google.com/?q=1100+Reynolds+Blvd.Winston-Salem,+NC&entry=gmail&source=g>
>>> 336-758-5671 <(336)%20758-5671>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
>
> --
> Rebecca Boyd
> Application Administrator
> Wake Forest University
> Information Systems
> 1100 Reynolds Blvd.
> <https://maps.google.com/?q=1100+Reynolds+Blvd.Winston-Salem,+NC+%3Chttps://maps.google.com/?q%3D1100%2BReynolds%2BBlvd.Winston-Salem,%2BNC%26entry%3Dgmail%26source%3Dg%3E&entry=gmail&source=g>
> Winston-Salem, NC
> <https://maps.google.com/?q=1100+Reynolds+Blvd.Winston-Salem,+NC+%3Chttps://maps.google.com/?q%3D1100%2BReynolds%2BBlvd.Winston-Salem,%2BNC%26entry%3Dgmail%26source%3Dg%3E&entry=gmail&source=g>
> 336-758-5671 <(336)%20758-5671>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: How to schedule a report in remedy date range wise?

[Abhi$hek]

Thanks for your kind response.
Let me try it tomorrow & will keep you posted on it.

On 18-Oct-2017 10:30 PM, "Boyd, Rebecca"  wrote:

> **
> Save the report, close the report window so you are back at the Report
> Console.
>
> Look in the upper right hand corner of the console. It's the icon 2nd from
> the left.
>
> [image: Inline image 1]
>
> On Wed, Oct 18, 2017 at 12:24 PM, Abhi$hek  wrote:
>
>> **
>> Ok but after saving the report with advanced qualifications how we can
>> schedule it.??
>>
>> On 18-Oct-2017 7:54 PM, "Boyd, Rebecca"  wrote:
>>
>>> **
>>> Open the report itself. You save the qualifications with the report, not
>>> the schedule.
>>>
>>> [image: Inline image 1]
>>>
>>> On Wed, Oct 18, 2017 at 11:23 AM, Abhi$hek 
>>> wrote:
>>>
>>>> **
>>>> When you will try to schedule it using that icon then you will not get
>>>> the advance qualifications for the report so as to define any date range.
>>>>
>>>> On 18-Oct-2017 7:10 PM, "Boyd, Rebecca"  wrote:
>>>>
>>>>> **
>>>>> Do you see these icons in the upper right hand corner of the report
>>>>> console?
>>>>>
>>>>> The second one from the left is the report scheduler.
>>>>>
>>>>> If you don't see that icon we need to figure out the permissions.
>>>>>
>>>>> [image: Inline image 1]
>>>>>
>>>>> On Wed, Oct 18, 2017 at 10:12 AM, Abhi$hek 
>>>>> wrote:
>>>>>
>>>>>> **
>>>>>> But how can we schedule it from report console??
>>>>>>
>>>>>> On 18-Oct-2017 5:27 PM, "SriSamSri Appecherla" <
>>>>>> appecherla@gmail.com> wrote:
>>>>>>
>>>>>>> **
>>>>>>> Hi Abhishek
>>>>>>>
>>>>>>> You could use the advanced filter criteria on AR System Report
>>>>>>> Console and define criteria based on the schedule. For ex: if your 
>>>>>>> report
>>>>>>> is scheduled for 1900hrs, 'Create Date' > $TIMESTAMP$ - (11*60*60) AND
>>>>>>> 'Create Date' < $TIMESTAMP$ - (1*60*60).
>>>>>>>
>>>>>>> Based on the schedule of 1900hrs, here $TIMESTAMP$ - (11*60*60) =
>>>>>>> 0800hrs and $TIMESTAMP$ - (1*60*60) =1800hrs
>>>>>>>
>>>>>>> ​Regards,
>>>>>>>
>>>>>>> ​Sam Appecherla
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Oct 18, 2017 at 4:33 PM, Abhishek Anand <
>>>>>>> abhi.masc...@gmail.com> wrote:
>>>>>>>
>>>>>>>> Hi Experts,
>>>>>>>>
>>>>>>>> We are trying to schedule a report on daily basis time range based
>>>>>>>> like:-
>>>>>>>>
>>>>>>>> All the resolved cases daily between 08:00 - 18:00
>>>>>>>>
>>>>>>>> But scheduling the AR Report is not fulfilling the requirement as
>>>>>>>> its not having any filter criteria.
>>>>>>>>
>>>>>>>> So please could you suggest on it.
>>>>>>>>
>>>>>>>> Early response will be highly appreciated.
>>>>>>>>
>>>>>>>> Cheers,
>>>>>>>> AA.
>>>>>>>>
>>>>>>>> 
>>>>>>>> ___
>>>>>>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>>>>>>> "Where the Answers Are, and have been for 20 years"
>>>>>>>>
>>>>>>>
>>>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>>>
>>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> Rebecca Boyd
>>>>> Application Administrator
>>>>> Wake Forest University
>>>&g

Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

[Abhi$hek]

Ok I will try it now & will update shortly.

On 23-Oct-2017 2:32 PM, "Misi Mladoniczky"  wrote:

> Yes.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
>
>
> October 23, 2017 10:12 AM, "Abhishek Anand" 
> wrote:
>
> > Are you pointing to use below command in the Filter Run Process:-
> >
> > A workaround I saw on the net goes like this, and would requires a
> slight change to your bat file:
> > cmd.exe /c echo y | C:\plink -l  -pw * stemipt
> /usr/opt/temip_tttls/Runtime/OpenCTI.sh
> > CLOSE "$Request ID$"
> >
> > Cheers,
> > Abhi.
> >
> > 
> ___
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> > "Where the Answers Are, and have been for 20 years"
>
> 
> ___
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Re: How to schedule a report in remedy date range wise?

[Abhi$hek]

Thanks for your kind response & not able to apply the last suggested logic
bcoz our Remedy email engine is causing loads of latency.

So do you foresee any other option to achieve it without touching the email
engine.

Early response will be highly appreciated.

Regards,
Abhishek Anand

On 18-Oct-2017 10:53 PM, "Abhi$hek"  wrote:

> Thanks for your kind response.
> Let me try it tomorrow & will keep you posted on it.
>
> On 18-Oct-2017 10:30 PM, "Boyd, Rebecca"  wrote:
>
>> **
>> Save the report, close the report window so you are back at the Report
>> Console.
>>
>> Look in the upper right hand corner of the console. It's the icon 2nd
>> from the left.
>>
>> [image: Inline image 1]
>>
>> On Wed, Oct 18, 2017 at 12:24 PM, Abhi$hek 
>> wrote:
>>
>>> **
>>> Ok but after saving the report with advanced qualifications how we can
>>> schedule it.??
>>>
>>> On 18-Oct-2017 7:54 PM, "Boyd, Rebecca"  wrote:
>>>
>>>> **
>>>> Open the report itself. You save the qualifications with the report,
>>>> not the schedule.
>>>>
>>>> [image: Inline image 1]
>>>>
>>>> On Wed, Oct 18, 2017 at 11:23 AM, Abhi$hek 
>>>> wrote:
>>>>
>>>>> **
>>>>> When you will try to schedule it using that icon then you will not get
>>>>> the advance qualifications for the report so as to define any date range.
>>>>>
>>>>> On 18-Oct-2017 7:10 PM, "Boyd, Rebecca"  wrote:
>>>>>
>>>>>> **
>>>>>> Do you see these icons in the upper right hand corner of the report
>>>>>> console?
>>>>>>
>>>>>> The second one from the left is the report scheduler.
>>>>>>
>>>>>> If you don't see that icon we need to figure out the permissions.
>>>>>>
>>>>>> [image: Inline image 1]
>>>>>>
>>>>>> On Wed, Oct 18, 2017 at 10:12 AM, Abhi$hek 
>>>>>> wrote:
>>>>>>
>>>>>>> **
>>>>>>> But how can we schedule it from report console??
>>>>>>>
>>>>>>> On 18-Oct-2017 5:27 PM, "SriSamSri Appecherla" <
>>>>>>> appecherla@gmail.com> wrote:
>>>>>>>
>>>>>>>> **
>>>>>>>> Hi Abhishek
>>>>>>>>
>>>>>>>> You could use the advanced filter criteria on AR System Report
>>>>>>>> Console and define criteria based on the schedule. For ex: if your 
>>>>>>>> report
>>>>>>>> is scheduled for 1900hrs, 'Create Date' > $TIMESTAMP$ - (11*60*60) AND
>>>>>>>> 'Create Date' < $TIMESTAMP$ - (1*60*60).
>>>>>>>>
>>>>>>>> Based on the schedule of 1900hrs, here $TIMESTAMP$ - (11*60*60) =
>>>>>>>> 0800hrs and $TIMESTAMP$ - (1*60*60) =1800hrs
>>>>>>>>
>>>>>>>> ​Regards,
>>>>>>>>
>>>>>>>> ​Sam Appecherla
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, Oct 18, 2017 at 4:33 PM, Abhishek Anand <
>>>>>>>> abhi.masc...@gmail.com> wrote:
>>>>>>>>
>>>>>>>>> Hi Experts,
>>>>>>>>>
>>>>>>>>> We are trying to schedule a report on daily basis time range based
>>>>>>>>> like:-
>>>>>>>>>
>>>>>>>>> All the resolved cases daily between 08:00 - 18:00
>>>>>>>>>
>>>>>>>>> But scheduling the AR Report is not fulfilling the requirement as
>>>>>>>>> its not having any filter criteria.
>>>>>>>>>
>>>>>>>>> So please could you suggest on it.
>>>>>>>>>
>>>>>>>>> Early response will be highly appreciated.
>>>>>>>>>
>>>>>>>>> Cheers,
>>>>>>>>> AA.
>>>>>>>>>
>>>>>>>>> 
>>>>>>>>> ___
>>>>>>>>

Re: How calculate the Aging of an Incident & show it in overview console?

[Abhi$hek]

Thanks JD for your kind response.

Please could you elaborate on your first approach to achieve it via AL.

Escalation can be created for it but suppose my escalation run every mid
night then the incidents raised after mid night will be missed during
calculation

Also the motive of business is too just prioritize the aged incidents first
of all by catching them in the overview console table only so that
proactively it can be managed.

On 05-Feb-2018 6:36 PM, "JD Hood"  wrote:

> Hi AA,
>
> Off the top of my head, you are looking at either adding a "Refresh Aging"
> button on the console and/or firing an active link on Window Open/Display
> to trigger the stack of workflow needed to re-calculate the field/column on
> each Incident record and then refresh the table at the end. The workflow
> has great potential to be ugly and costly. I would probably suggest using
> the incident table qual so the workflow only updates the tickets that the
> user needs to see to keep performance hit as low as possible for the
> real-time update. Better hope they don't have a ton of tickets open...
> -VS-
> Run an escalation once per day to update the number of days "aging" on
> open tickets only. If for some reason they need to know a more granular
> amount of time (hours? minutes? How much do they micro-manage?), then you
> are either going to run the escalation more often or do something like the
> above option. Then the value would be available for display in the incident
> table on the console -and- for reporting. I'm not sure what the objection
> is to precluding escalations, but I have a feeling they've encountered or
> built a particularly bad one in the past and now feel all escalations are
> risky. Which is silly.
> -VS-
> Just display the Submit-Date field on the Incident table and highlight
> tickets open more than 5 days (or whatever). Or they could just see the
> submit date and do the easy math in their head.
>
> Good luck with it!
> -JDHood
>
>
> On Mon, Feb 5, 2018 at 7:25 AM, Abhishek2019 
> wrote:
>
>>
>>
>> Yes it  should be.
>>
>>
>>
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Re: How calculate the Aging of an Incident & show it in overview console?

[Abhi$hek]

Thanks JD for your kind response.
But we need to show the aging in numbers as well so that support staff can
take proper action as per the aging.

On 06-Feb-2018 6:31 PM, "JD Hood"  wrote:

> If you just want the incident table sorted in order of older INC's at the
> top, you can sort by incident ID# or Submit time and accomplish that. No
> workflow or fields needed, just a wee bit of training. Standard column sort
> behavior should already work on the table -- click the Inc# column header
> to sort ascending; click the Inc# column header again to sort descending.
> Unless you have support staffers who open a new Incident window first thing
> in the morning and let it sit for hours/days before actually submitting it
> (although possible, should be the rare, unusual case), then the lowest
> Inc# should have the oldest submit date (or if not, it should be reasonably
> close).
>
> If I'm understanding the need correctly, I don't see any compelling reason
> to modify the system in this case, when a bit of user training should
> suffice.
>
> Thanks,
> -JDHood
>
>
>
> On Tue, Feb 6, 2018 at 6:11 AM, Abhishek2019 
> wrote:
>
>> Hi JD,
>>
>> Thanks for your kind response.
>>
>> The requirement is just to show the older/aged incidents on top of the
>> overview console table for the support staff attention only to proactively
>> manage the SLA.
>>
>> I can create a custom field in hpd:help desk which will calculate the
>> DATEDIFF for the submit date & current date, so that aging can be fetched
>> out.
>>
>> After that i can extend that custom field on to the overview console
>> table.
>>
>> The only concern which i am having is that how to trigger that custom
>> field
>> value to capture in it the real time aging of the incident.
>>
>> Option1 - To capture the value using escalation which will run every
>> midnight & will calculate the value for the custom field.But it will miss
>> the incidents raised after midnight.
>>
>> Option2 - Using AL on to the Overview console table which will fire the
>> workflow on row level select in the Overview Console table - > but still i
>> am exploring it completely.
>>
>> Any response will be highly appreciated.
>>
>> Cheers,
>> AA
>>
>>
>>
>>
>> --
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>>
>
>
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Re: How calculate the Aging of an Incident & show it in overview console?

[Abhi$hek]

We can consider simple hours as well.

On 06-Feb-2018 10:02 PM, "Dave Shellman"  wrote:

> Sort on Submit Date/Time will rank the records which is used in the aging
> calculation.
>
> Should the aging calculation use business time or simple hours open?  If
> business time then holidays would need to be considered which leads to
> regional  holidays in a global environment.
>
> Dave
>
> On Tue, Feb 6, 2018 at 12:44 PM Jason Miller 
> wrote:
>
>> Once case where you can see drastically different out of order Case ID's
>> in a server group is if Incident(s) are created on a non-user facing admin
>> server that has been up for  a while (months). An example is UDM is used to
>> create a bunch of request for a project and the admin server is used for
>> the load. I ran across this a while ago and scratched my head for a few
>> minutes until I realized they were created on a admin server that had been
>> up for a while, that server rarely submits and Incident.
>>
>> That is edge use case but an example of how Case ID isn't a great option
>> for time sensitive matters.
>>
>>
>> Jason
>>
>> On Tue, Feb 6, 2018 at 4:21 AM, JD Hood  wrote:
>>
>>> Hi AA,
>>>
>>> Presuming I understand correctly and the main point of the business
>>> requirement is to just prioritize the aged incidents first in the
>>> Incident table on the overview console, then couldn't you just sort the
>>> table by Incident Number? Granted with blocks of ID's and a high ticket
>>> flow it is possible that a higher INC# could have a submit date slightly
>>> before a lower INC#, but I would think they would be created so close
>>> together that it would not be a significant difference. Or where there may
>>> be a bigger difference would be the rare case, if ever. Again, this is if I
>>> understand correctly (and I'm not 100% sure) and the business need is
>>> actually just to present the tickets sorted by oldest first in the table.
>>>
>>> So, just to be clear, disregard specific design ideas or workflow
>>> specifics. There are usually different ways to meet a requirement with ARS,
>>> so first things first:
>>> What is the business need here, or if it's easier, what problem is the
>>> business is trying to solve? Something like:
>>>
>>> "...We're missing SLA's more often than we are meeting them because
>>> support staff won't work older tickets before newer tickets. Is there some
>>> way Remedy can help the support staff work tickets in the order of oldest
>>> to newest so we have a better chance to stop missing SLA's?..."
>>>
>>> If the problem to be solved is as simple as that, the solution could be
>>> more workflow/functionality, or perhaps just a bit of training. You'd
>>> probably get more "bang for the buck" with training in that case.
>>>
>>> Thanks,
>>> -JDHood
>>>
>>> On Tue, Feb 6, 2018 at 2:06 AM, Abhishek2019 
>>> wrote:
>>>

 Thanks for your kind response.

 As the requirement is to show the Incident Aging  in overview console
 table
 only so i doubt DB View will not suffice it. Also please could you
 elaborate
 it more as what will be the trigger point(Execute on condition) for the
 Custom field calculation on the DB view.

 Please provide detail for your DB view approach.

 Cheers,
 AA



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 --
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 https://mailman.rrr.se/cgi/listinfo/arslist

>>>
>>>
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>>>
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Re: How calculate the Aging of an Incident & show it in overview console?

[Abhi$hek]

Can you please provide detail on how to achieve it and show the aging in
the overview console table .

On 06-Feb-2018 10:49 PM, "Dave Shellman"  wrote:

> If you need to make the calculation and it needs to be current, the only
> logical trigger is with the table refresh.
>
> Dave
>
> On Tue, Feb 6, 2018 at 1:29 PM Abhi$hek  wrote:
>
>> We can consider simple hours as well.
>>
>> On 06-Feb-2018 10:02 PM, "Dave Shellman"  wrote:
>>
>>> Sort on Submit Date/Time will rank the records which is used in the
>>> aging calculation.
>>>
>>> Should the aging calculation use business time or simple hours open?  If
>>> business time then holidays would need to be considered which leads to
>>> regional  holidays in a global environment.
>>>
>>> Dave
>>>
>>> On Tue, Feb 6, 2018 at 12:44 PM Jason Miller 
>>> wrote:
>>>
>>>> Once case where you can see drastically different out of order Case
>>>> ID's in a server group is if Incident(s) are created on a non-user facing
>>>> admin server that has been up for  a while (months). An example is UDM is
>>>> used to create a bunch of request for a project and the admin server is
>>>> used for the load. I ran across this a while ago and scratched my head for
>>>> a few minutes until I realized they were created on a admin server that had
>>>> been up for a while, that server rarely submits and Incident.
>>>>
>>>> That is edge use case but an example of how Case ID isn't a great
>>>> option for time sensitive matters.
>>>>
>>>>
>>>> Jason
>>>>
>>>> On Tue, Feb 6, 2018 at 4:21 AM, JD Hood  wrote:
>>>>
>>>>> Hi AA,
>>>>>
>>>>> Presuming I understand correctly and the main point of the business
>>>>> requirement is to just prioritize the aged incidents first in the
>>>>> Incident table on the overview console, then couldn't you just sort the
>>>>> table by Incident Number? Granted with blocks of ID's and a high ticket
>>>>> flow it is possible that a higher INC# could have a submit date slightly
>>>>> before a lower INC#, but I would think they would be created so close
>>>>> together that it would not be a significant difference. Or where there may
>>>>> be a bigger difference would be the rare case, if ever. Again, this is if 
>>>>> I
>>>>> understand correctly (and I'm not 100% sure) and the business need is
>>>>> actually just to present the tickets sorted by oldest first in the table.
>>>>>
>>>>> So, just to be clear, disregard specific design ideas or workflow
>>>>> specifics. There are usually different ways to meet a requirement with 
>>>>> ARS,
>>>>> so first things first:
>>>>> What is the business need here, or if it's easier, what problem is the
>>>>> business is trying to solve? Something like:
>>>>>
>>>>> "...We're missing SLA's more often than we are meeting them because
>>>>> support staff won't work older tickets before newer tickets. Is there some
>>>>> way Remedy can help the support staff work tickets in the order of oldest
>>>>> to newest so we have a better chance to stop missing SLA's?..."
>>>>>
>>>>> If the problem to be solved is as simple as that, the solution could
>>>>> be more workflow/functionality, or perhaps just a bit of training. You'd
>>>>> probably get more "bang for the buck" with training in that case.
>>>>>
>>>>> Thanks,
>>>>> -JDHood
>>>>>
>>>>> On Tue, Feb 6, 2018 at 2:06 AM, Abhishek2019 
>>>>> wrote:
>>>>>
>>>>>>
>>>>>> Thanks for your kind response.
>>>>>>
>>>>>> As the requirement is to show the Incident Aging  in overview console
>>>>>> table
>>>>>> only so i doubt DB View will not suffice it. Also please could you
>>>>>> elaborate
>>>>>> it more as what will be the trigger point(Execute on condition) for
>>>>>> the
>>>>>> Custom field calculation on the DB view.
>>>>>>
>>>>>> Please provide detail for your DB view approach.
>>>>>>
>>>>>> Cheers,
>>>>>> AA
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Sent from: http://ars-action-request-system.1.n7.nabble.com/
>>>>>> --
>>>>>> ARSList mailing list
>>>>>> ARSList@arslist.org
>>>>>> https://mailman.rrr.se/cgi/listinfo/arslist
>>>>>>
>>>>>
>>>>>
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>>>>>
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Re: How calculate the Aging of an Incident & show it in overview console?

[Abhi$hek]

But LJ the table is overview console table only which is a bit complex one
and we need to show the incidents aging in it.

On 06-Feb-2018 11:04 PM, "LJ LongWing"  wrote:

> It's not too complicated
>
> 1 - Create a display only field on the form that contains the table field
> 2 - Add that column as a column in the table
> 3 - Write an AL Guide that loops through the table and does the
> calculation needed, and sets the column in the table with the value you
> want, looping through all records in the table.
>
> That's itit works, I've done it beforethe down side is that every
> time the table is refreshed, that ALG needs to be called to populate the
> table, which is time consumingto avoid HUGE delays, you need to chunk
> the table to a very small number...I would say a chunk of around 50 works
> well...anything larger than that makes it take too much time to populate
> the display only field on refresh.
>
> On Tue, Feb 6, 2018 at 11:52 AM, Abhi$hek  wrote:
>
>> Can you please provide detail on how to achieve it and show the aging in
>> the overview console table .
>>
>> On 06-Feb-2018 10:49 PM, "Dave Shellman"  wrote:
>>
>>> If you need to make the calculation and it needs to be current, the only
>>> logical trigger is with the table refresh.
>>>
>>> Dave
>>>
>>> On Tue, Feb 6, 2018 at 1:29 PM Abhi$hek  wrote:
>>>
>>>> We can consider simple hours as well.
>>>>
>>>> On 06-Feb-2018 10:02 PM, "Dave Shellman"  wrote:
>>>>
>>>>> Sort on Submit Date/Time will rank the records which is used in the
>>>>> aging calculation.
>>>>>
>>>>> Should the aging calculation use business time or simple hours open?
>>>>> If business time then holidays would need to be considered which leads to
>>>>> regional  holidays in a global environment.
>>>>>
>>>>> Dave
>>>>>
>>>>> On Tue, Feb 6, 2018 at 12:44 PM Jason Miller 
>>>>> wrote:
>>>>>
>>>>>> Once case where you can see drastically different out of order Case
>>>>>> ID's in a server group is if Incident(s) are created on a non-user facing
>>>>>> admin server that has been up for  a while (months). An example is UDM is
>>>>>> used to create a bunch of request for a project and the admin server is
>>>>>> used for the load. I ran across this a while ago and scratched my head 
>>>>>> for
>>>>>> a few minutes until I realized they were created on a admin server that 
>>>>>> had
>>>>>> been up for a while, that server rarely submits and Incident.
>>>>>>
>>>>>> That is edge use case but an example of how Case ID isn't a great
>>>>>> option for time sensitive matters.
>>>>>>
>>>>>>
>>>>>> Jason
>>>>>>
>>>>>> On Tue, Feb 6, 2018 at 4:21 AM, JD Hood  wrote:
>>>>>>
>>>>>>> Hi AA,
>>>>>>>
>>>>>>> Presuming I understand correctly and the main point of the business
>>>>>>> requirement is to just prioritize the aged incidents first in the
>>>>>>> Incident table on the overview console, then couldn't you just sort the
>>>>>>> table by Incident Number? Granted with blocks of ID's and a high ticket
>>>>>>> flow it is possible that a higher INC# could have a submit date slightly
>>>>>>> before a lower INC#, but I would think they would be created so close
>>>>>>> together that it would not be a significant difference. Or where there 
>>>>>>> may
>>>>>>> be a bigger difference would be the rare case, if ever. Again, this is 
>>>>>>> if I
>>>>>>> understand correctly (and I'm not 100% sure) and the business need
>>>>>>> is actually just to present the tickets sorted by oldest first in the
>>>>>>> table.
>>>>>>>
>>>>>>> So, just to be clear, disregard specific design ideas or workflow
>>>>>>> specifics. There are usually different ways to meet a requirement with 
>>>>>>> ARS,
>>>>>>> so first things first:
>>>>>>> What is the business need here, or if it's easier, what problem is
&

Re: How to Retrieve the Attachments from WorkInfo of CRQ using Atrium Integrator (Spoon)?

[Abhi$hek]

Please could someone send me the link to login to the arslist forum as i am
unable to find it now?

On Mon, Apr 16, 2018 at 11:29 AM, Abhishek2019 
wrote:

> Hi Experts,
>
> Please could you provide details for the below scenario:-
>
> Using Spoon we need to retrieve the attachments from the corresponding CRQs
> in ITSM 9.1.
>
> Early response will be highly appreciated.
>
> Regards,
> AA
>
>
>
> --
> Sent from: http://ars-action-request-system.1.n7.nabble.com/
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>



-- 



Regards,
Abhishek Anand

 
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: How to Retrieve the Attachments from WorkInfo of CRQ using Atrium Integrator (Spoon)?

[Abhi$hek]

Thanks Jason for your kind response.
But please could you check my profile as still i am unable to navigate to
the landing page to post/view queries & getting redirected to the settings
only via  http://arslist.org also.

On Wed, Apr 18, 2018 at 7:09 PM, Jason Miller 
wrote:

> The landing page for ARSlist is here:  http://arslist.org
>
> The archives are here:  https://mailman.rrr.se/arslist/
>
> You can get to your settings here:  https://mailman.rrr.se/
> cgi/options/arslist
>
> Jason
>
> On Tue, Apr 17, 2018 at 2:47 AM, Abhi$hek  wrote:
>
>> Please could someone send me the link to login to the arslist forum as i
>> am unable to find it now?
>>
>> On Mon, Apr 16, 2018 at 11:29 AM, Abhishek2019 
>> wrote:
>>
>>> Hi Experts,
>>>
>>> Please could you provide details for the below scenario:-
>>>
>>> Using Spoon we need to retrieve the attachments from the corresponding
>>> CRQs
>>> in ITSM 9.1.
>>>
>>> Early response will be highly appreciated.
>>>
>>> Regards,
>>> AA
>>>
>>>
>>>
>>> --
>>> Sent from: http://ars-action-request-system.1.n7.nabble.com/
>>> --
>>> ARSList mailing list
>>> ARSList@arslist.org
>>> https://mailman.rrr.se/cgi/listinfo/arslist
>>>
>>
>>
>>
>> --
>>
>>
>>
>> Regards,
>> Abhishek Anand
>>
>>  <http://www.vyomlabs.com/>
>>
>>
>> --
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
>>
>>
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
>


-- 



Regards,
Abhishek Anand

 <http://www.vyomlabs.com/>
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: How to Retrieve the Attachments from WorkInfo of CRQ using Atrium Integrator (Spoon)?

[Abhi$hek]

But Misi i have created some post from the arslist page as well as
responded to some.
But just from few weeks i am unable to do that.
Searching in the archives is tedious but searching in the console itself is
easy & we can create post & respond as well.

Please could you assist in getting to that arslist landing page.

On Thu, Apr 19, 2018 at 8:32 PM, Misi Mladoniczky  wrote:

> Hi,
>
> There is no longer a web interface to create posts or replies to the list.
> You have to use email.
>
> If you want to search, you go to the archive.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
>
>
>
>
>
> April 19, 2018 8:26 AM, "Abhi$hek"  <%22abhi%24hek%22%20%3cabhi.masc...@gmail.com%3E>> wrote:
>
> Thanks Jason for your kind response.
> But please could you check my profile as still i am unable to navigate to
> the landing page to post/view queries & getting redirected to the settings
> only via http://arslist.org also.
> On Wed, Apr 18, 2018 at 7:09 PM, Jason Miller 
> wrote:
>
> The landing page for ARSlist is here: http://arslist.org
> The archives are here: https://mailman.rrr.se/arslist/
> You can get to your settings here: https://mailman.rrr.se/cgi/
> options/arslist
> Jason
> On Tue, Apr 17, 2018 at 2:47 AM, Abhi$hek  wrote:
>
> Please could someone send me the link to login to the arslist forum as i
> am unable to find it now?
> On Mon, Apr 16, 2018 at 11:29 AM, Abhishek2019 
> wrote:
>
> Hi Experts,
>
> Please could you provide details for the below scenario:-
>
> Using Spoon we need to retrieve the attachments from the corresponding CRQs
> in ITSM 9.1.
>
> Early response will be highly appreciated.
>
> Regards,
> AA
>
>
>
> --
> Sent from: http://ars-action-request-system.1.n7.nabble.com/
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
> --
> Regards,
> Abhishek Anand
>
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
> --
> Regards,
> Abhishek Anand
>
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
>


-- 



Regards,
Abhishek Anand

 <http://www.vyomlabs.com/>
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

How to integrate the RSSO 9.1.01 using the SAML authentication method

[Abhi$hek]

Hi Experts,

Need your kind assistance for the below requirement:-

How to integrate the RSSO 9.1.01 using the SAML authentication method for
the existing AR & ITSM 8.1.01 v.

Early response will be highly appreciated.

Cheers,
AA
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: How to integrate the RSSO 9.1.01 using the SAML authentication method

[Abhi$hek]

I am trying to search but still no luck for required docs, if possible
please could you assist with the link.

On Fri 13 Jul, 2018, 1:03 AM Joel D Sender,  wrote:

> AA,
>
> A good place to start is a search in google, yahoo, duckduckgo, etc.
>
> A search for:
>
>
>
> “RSSO 9.1.01 using SAML existing ARS 8.1.01”
>
>
>
> Will have everything you’ll need
>
> HTH,
>
> *Joel*
>
> Joel Sender  *   jdsen...@earthlink.net
>
>
>
> *From:* ARSList [mailto:arslist-boun...@arslist.org] *On Behalf Of *
> Abhi$hek
> *Sent:* Thursday, July 12, 2018 6:16 AM
> *To:* ARSList
> *Subject:* How to integrate the RSSO 9.1.01 using the SAML authentication
> method
>
>
>
> Hi Experts,
>
>
>
> Need your kind assistance for the below requirement:-
>
>
>
> How to integrate the RSSO 9.1.01 using the SAML authentication method for
> the existing AR & ITSM 8.1.01 v.
>
>
>
> Early response will be highly appreciated.
>
>
>
> Cheers,
>
> AA
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient&utm_term=icon>
>  Virus-free.
> www.avast.com
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient&utm_term=link>
> <#m_1542626602049160068_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
-- 
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ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: How to integrate the RSSO 9.1.01 using the SAML authentication method

[Abhi$hek]

Thanks for your kind response.

I m exploring other options as well like LDAP authentication for RSSO but
having some queries:-
1. Using the LDAP authentication can we directly navigate to the ITSM home
page or we have to provide the credentials to RSSO login page?
2. If we want to navigate directly to ITSM. Is it possible?

Early response will be highly appreciated.

Cheers,
AA

On Fri 13 Jul, 2018, 11:30 AM Joel D Sender,  wrote:

>
> https://www.google.com/search?rlz=1C2AVNE_enUS684US684&ei=Gj9IW92eJMbj_Abj75KoCw&q=RSSO+9.1.01+using+SAML++ARS+8.1.01&oq=RSSO+9.1.01+using+SAML++ARS+8.1.01&gs_l=psy-ab.12...11520.11520.0.20777.0.0.0.0.0.0.0.0..0.00...1c.1.64.psy-ab..0.0.00.MupHlIygi18
>
>
>
>
>
> *Joel*
>
> Joel Sender  *   jdsen...@earthlink.net
>
>
>
> *From:* ARSList [mailto:arslist-boun...@arslist.org] *On Behalf Of *
> Abhi$hek
> *Sent:* Thursday, July 12, 2018 6:12 PM
> *To:* ARSList
> *Subject:* Re: How to integrate the RSSO 9.1.01 using the SAML
> authentication method
>
>
>
> I am trying to search but still no luck for required docs, if possible
> please could you assist with the link.
>
>
>
> On Fri 13 Jul, 2018, 1:03 AM Joel D Sender, 
> wrote:
>
> AA,
>
> A good place to start is a search in google, yahoo, duckduckgo, etc.
>
> A search for:
>
>
>
> “RSSO 9.1.01 using SAML existing ARS 8.1.01”
>
>
>
> Will have everything you’ll need
>
> HTH,
>
> *Joel*
>
> Joel Sender  *   jdsen...@earthlink.net
>
>
>
> *From:* ARSList [mailto:arslist-boun...@arslist.org] *On Behalf Of *
> Abhi$hek
> *Sent:* Thursday, July 12, 2018 6:16 AM
> *To:* ARSList
> *Subject:* How to integrate the RSSO 9.1.01 using the SAML authentication
> method
>
>
>
> Hi Experts,
>
>
>
> Need your kind assistance for the below requirement:-
>
>
>
> How to integrate the RSSO 9.1.01 using the SAML authentication method for
> the existing AR & ITSM 8.1.01 v.
>
>
>
> Early response will be highly appreciated.
>
>
>
> Cheers,
>
> AA
>
>
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient&utm_term=icon>
>
> Virus-free. www.avast.com
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient&utm_term=link>
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
> --
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> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
-- 
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https://mailman.rrr.se/cgi/listinfo/arslist

Re: Permanent Remedy and ADDM Consultant

[Abhi$hek]

Yes I am interested.

On Mon 6 Aug, 2018, 6:19 PM Kamiya Mehta, 
wrote:

> Hi all,
>
>
>
> We have recently been involved in lots of ADDM projects in the US and the
> business has decided to hire an ADDM Consultant (permanent) who also has
> good Remedy skills who can help out on various ADDM and Remedy projects
> that we get involved in.
>
>
>
> An ideal resource must be able to do workshops, design and build work for
> both ADDM and Remedy.
>
>
>
> Wondered if there is anyone who has experience in both skills and is
> currently looking for new opportunities.
>
>
>
> Please get back to me if interested.
>
>
>
> Many thanks,
>
> Kamiya
>
> *Kamiya Mehta*
>
> *Resource Manager*
> M: +44 7812 041 293
> T: +44 2088 144 888
> www.FusionGBS.com 
> 
> 
> 
> This email message and accompanying data
> are for the sole use of the intended recipient(s) and may contain
> information that is confidential. If you are not the intended recipient,
> you are notified that any use, dissemination, distribution or copying of
> this message or data is prohibited. If you received this email message in
> error, please notify us immediately at
> https://www.fusiongbs.com/contact-us/ and erase all copies of this
> message and attachments. Please note that Fusion Global Business Solutions
> monitors incoming and outgoing mail for compliance with its Security
> Policy. This will include scanning incoming emails to detect viruses and
> archiving all email correspondence. Fusion Business Solutions (UK) LTD
> registered in England and Wales (company number 03508523). Our registered
> office is at: 2 Clarendon Road, Ashford, Middlesex, TW15 2QE. Switchboard:
> +44 20 8814 4888 FAX: +44 20 8570 8240
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Can anyone suggest on the bidirectional integration between remedy & service now?

[Abhi$hek]

Hi Experts,



I am working on a requirement for the bidirectional integration between
remedy & service now.

Can anyone provide useful suggestion on it & will be highly appreciated.



Regards,

AA

-- 



Regards,
Abhishek Anand

 
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Can anyone suggest on the bidirectional integration between remedy & service now?

[Abhi$hek]

Thanks for your kind response.
To be specific we are on remedy 8.1 & incidents bidirectional integration
required with service now using the Web service only.
Please could you provide detail on the same.

On Tue 20 Nov, 2018, 7:06 PM Roger Justice via ARSList, 
wrote:

> I was involved in a SN to SN integration and the two systems had very
> different state values that required mapping and workflow to set the target
> system value properly. Any field that has predetermined values will need
> this mapping.
>
>
> -Original Message-
> From: Abhi$hek 
> To: ARSList 
> Sent: Tue, Nov 20, 2018 4:22 am
> Subject: Can anyone suggest on the bidirectional integration between
> remedy & service now?
>
> Hi Experts,
>
> I am working on a requirement for the bidirectional integration between
> remedy & service now.
> Can anyone provide useful suggestion on it & will be highly appreciated.
>
> Regards,
> AA
>
> --
>
>
> Regards,
> Abhishek Anand
>
>  <http://www.vyomlabs.com/>
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
-- 
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Re: Can anyone suggest on the bidirectional integration between remedy & service now?

[Abhi$hek]

We are on remedy 8.1 version so I believe multi cloud option can't be
applied so if possible please suggest on bidirectional integration for
service requests in remedy & service now.

On Tue 20 Nov, 2018, 9:32 PM Kumar, Pradeep,  wrote:

> Use BMC Multi-Cloud Service Management (MCSM). MCSM supports
> bi-directional ticket synch use cases for other SD out of the box. Most of
> these components can be re-used for Service Now.
>
> Sent from my iPhone
>
> On Nov 20, 2018, at 2:53 PM, Abhi$hek  wrote:
>
> Hi Experts,
>
>
>
> I am working on a requirement for the bidirectional integration between
> remedy & service now.
>
> Can anyone provide useful suggestion on it & will be highly appreciated.
>
>
>
> Regards,
>
> AA
>
> --
>
>
>
> Regards,
> Abhishek Anand
>
>  
> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.vyomlabs.com_&d=DwMFaQ&c=UrUhmHsiTVT5qkaA4d_oSzcamb9hmamiCDMzBAEwC7E&r=CD3WMmh5yW7NP8yKEJlsbniWYXTUHjrcf97AI6BsB4Q&m=jcgeH1r-AmWA9e7i-IhoyIpbyk_hd-KDnlu_USONwBc&s=z8Drq-CTGZhj5twhcW-oou2DTU08EJ-d_8yHoIV_D5Y&e=>
>
> --
> ARSList mailing list
> ARSList@arslist.org
>
> https://urldefense.proofpoint.com/v2/url?u=https-3A__mailman.rrr.se_cgi_listinfo_arslist&d=DwICAg&c=UrUhmHsiTVT5qkaA4d_oSzcamb9hmamiCDMzBAEwC7E&r=CD3WMmh5yW7NP8yKEJlsbniWYXTUHjrcf97AI6BsB4Q&m=jcgeH1r-AmWA9e7i-IhoyIpbyk_hd-KDnlu_USONwBc&s=QYR5IbgKU9eu722JINekdzVdsrkdi55nVE597M4Cmno&e=
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
-- 
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Re: Can anyone suggest on the bidirectional integration between remedy & service now?

[Abhi$hek]

Thanks for your kind response.

But I am looking out for solution within SN & remedy & without using any
third party tool.

On Wed 21 Nov, 2018, 9:24 PM Ben Chernys, 
wrote:

> Meta-Update will handle direct Remedy ßà SN integration including all
> mappings, attachments, etc as required.
>
>
>
> Please contact us off-list for more information or a trial.
>
>
>
>
>
> Cheers,
>
> Ben Chernys
> Senior Software Architect
> [image: logoSthInc-sm]
>
> Canada / Deutschland
> Mobile:+49 171 380 2329   GMT - 7 + [ DST ]
>
> Mobile +1 403  554 0887
> Email:   ben.cher...@softwaretoolhouse.com
> Web: www.softwaretoolhouse.com
>
> We are a BMC Technology Alliance Partner
>
>
>
>
>
> Check out Software Tool House's free Diary Editor and our  Freebies
> Section for ITSM Forms and Fields spreadsheet.
>
> *Meta-Update <http://www.softwaretoolhouse.com/product/SthMupd/index.html>*
> *,* our premium ARS Data tool, lets you automate your imports,
> migrations, *in no time at all*, without programming, without staging
> forms, without merge workflow.
>
>
>
> *Meta-Archive
> <http://www.softwaretoolhouse.com/product/SthArch/index.html>* does ITSM
> Archiving your way: with your forms and your multi-tenant rules, treating
> each root request as a complete tree and checking associatuions.  Archive
> output to different servers, HTML pages with links to attachments or
> archive forms.
>
>
>
> *Meta-Databot
> <http://www.softwaretoolhouse.com/product/Databot/index.html>* is an
> automated, extensible BMC Data Wizard.  It reads a file of data changes and
> sports an Undo feature.
>
>
>
> Pre ITSM 9.1.04?  Clarify?  HP? Roll your own?  No problem!  You can keep
> your valuable data!
>
>
> http://www.softwaretoolhouse.com/
>
>
>
>
>
>
>
>
>
>
>
> *From:* ARSList  *On Behalf Of *Roger
> Justice via ARSList
> *Sent:* November-20-18 6:34 AM
> *To:* arslist@arslist.org
> *Cc:* rjust2...@aol.com
> *Subject:* Re: Can anyone suggest on the bidirectional integration
> between remedy & service now?
>
>
>
> I was involved in a SN to SN integration and the two systems had very
> different state values that required mapping and workflow to set the target
> system value properly. Any field that has predetermined values will need
> this mapping.
>
> -Original Message-
> From: Abhi$hek 
> To: ARSList 
> Sent: Tue, Nov 20, 2018 4:22 am
> Subject: Can anyone suggest on the bidirectional integration between
> remedy & service now?
>
> Hi Experts,
>
>
>
> I am working on a requirement for the bidirectional integration between
> remedy & service now.
>
> Can anyone provide useful suggestion on it & will be highly appreciated.
>
>
>
> Regards,
>
> AA
>
>
>
> --
>
>
>
>
>
> Regards,
> Abhishek Anand
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
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Re: Can anyone suggest on the bidirectional integration between remedy & service now?

[Abhi$hek]

Hi Experts,

If anyone can provide high level approach to achieve the bidirectional
integration of service now with Remedy 8.1.

On Thu 22 Nov, 2018, 2:37 PM Tzachi Shaiovitch, 
wrote:

> Hi,
> We achived this type of bi directional integration. You can contact me
> directly at tzach...@matrix.co.il
>
> Get Outlook for Android <https://aka.ms/ghei36>
>
> --
> *From:* ARSList  on behalf of Abhi$hek <
> abhi.masc...@gmail.com>
> *Sent:* Wednesday, November 21, 2018 7:40:27 AM
> *To:* ARSList
> *Subject:* Re: Can anyone suggest on the bidirectional integration
> between remedy & service now?
>
> We are on remedy 8.1 version so I believe multi cloud option can't be
> applied so if possible please suggest on bidirectional integration for
> service requests in remedy & service now.
>
> On Tue 20 Nov, 2018, 9:32 PM Kumar, Pradeep, 
> wrote:
>
>> Use BMC Multi-Cloud Service Management (MCSM). MCSM supports
>> bi-directional ticket synch use cases for other SD out of the box. Most of
>> these components can be re-used for Service Now.
>>
>> Sent from my iPhone
>>
>> On Nov 20, 2018, at 2:53 PM, Abhi$hek  wrote:
>>
>> Hi Experts,
>>
>>
>>
>> I am working on a requirement for the bidirectional integration between
>> remedy & service now.
>>
>> Can anyone provide useful suggestion on it & will be highly appreciated.
>>
>>
>>
>> Regards,
>>
>> AA
>>
>> --
>>
>>
>>
>> Regards,
>> Abhishek Anand
>>
>>  
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Re:

[Abhi$hek]

Happy new year.

Just we are warming up post vacation.
Will switch gears soon.

On Tue 8 Jan, 2019, 8:52 AM BradRemedy,  wrote:

> Hello everyone
>
> All the best for 2019.
>
> Just moved to Australia and wanted to know if there were any user groups
> still going ? Had a look on the communities site and seems that these have
> died down - is that correct ?
>
> Cheers
> Brad
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