Yes but still if you can suggest on it. On 22 Jun 2016 8:40 p.m., "David Charters" <da...@charterstechnologies.com> wrote:
> ** > Right, so change the url in the notification former. Are you familiar with > ITSM and it's configuration? > > > > Sent from my Verizon, Samsung Galaxy smartphone > > > -------- Original message -------- > From: Abhi$hek <abhi.masc...@gmail.com> > Date: 6/22/16 8:07 AM (GMT-05:00) > To: arslist@ARSLIST.ORG > Subject: Re: How to customize the CSAT survey url with the custom one > including the Request ID? > > ** > > Thanks for your response. > The only requirement is to accommodate the custom URL in place of the OOB > one with request I'd as prefix. > > Please provide your valuable input. > > Early response will be highly appreciated. > > Cheers, > Abhi. > On 22 Jun 2016 1:34 p.m., "Karicheti anil kumar" < > karicheti.anilku...@gmail.com> wrote: > >> ** >> You can have a HTML template designed with your own URL and add it to the >> respective notification tag message body used for survey. >> >> Notification Tag: SRM:SRV:IndividualSurveyMessage >> Filter: SRM:SRV:ModifySurvey_805_NotificationGenerator_PNPC`! >> >> >> Regards, >> Anil Kumar K >> https://www.facebook.com/RemedyRockStars/ >> >> On Wed, Jun 22, 2016 at 11:15 AM, Abhi$hek <abhi.masc...@gmail.com> >> wrote: >> >>> ** >>> >>> The requirement is to replace the CSAT survey url with the custom one >>> which user should receive when incident resolved.... >>> On 22 Jun 2016 10:28 a.m., "David Charters" < >>> da...@charterstechnologies.com> wrote: >>> >>>> ** >>>> >>>> If I understand you correctly you can just change the response text in >>>> the notification form. >>>> >>>> >>>> >>>> *From:* Action Request System discussion list(ARSList) [mailto: >>>> arslist@ARSLIST.ORG] *On Behalf Of *Abhi$hek >>>> *Sent:* Tuesday, June 21, 2016 11:11 PM >>>> *To:* arslist@ARSLIST.ORG >>>> *Subject:* Re: How to customize the CSAT survey url with the custom >>>> one including the Request ID? >>>> >>>> >>>> >>>> ** >>>> >>>> Thanks for the response. >>>> But the requirement is to have custom URL in the mail instead of the >>>> OOB with the request ID. >>>> >>>> Early response will be highly appreciated. >>>> >>>> Cheers, >>>> Abhi >>>> >>>> On 22 Jun 2016 3:39 a.m., "Joe D'Souza" <jdso...@shyle.net> wrote: >>>> >>>> Write a small redirection script to replace the window location to >>>> anything >>>> you want and use it as the error handler for page not found so it >>>> redirects >>>> it to the right page. Similar to when you do a redirection from http to >>>> https. >>>> >>>> Joe >>>> >>>> >>>> -----Original Message----- >>>> From: Action Request System discussion list(ARSList) >>>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand >>>> Sent: Tuesday, June 21, 2016 12:52 PM >>>> To: arslist@ARSLIST.ORG >>>> Subject: How to customize the CSAT survey url with the custom one >>>> including >>>> the Request ID? >>>> >>>> Hi Experts, >>>> >>>> How to customize the Remedy CSAT survey url with the custom one >>>> including >>>> the Request ID in 8.1.02 version? >>>> >>>> We are having a requirement in which we need to replace the OOB CSAT url >>>> with the custom one including the request id as post/pre fix. >>>> >>>> Please could you suggest on how to achieve it. >>>> >>>> Early response will be highly appreciated. >>>> >>>> Cheers, >>>> >>>> Abhi. >>>> >>>> >>>> _______________________________________________________________________________ >>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>>> "Where the Answers Are, and have been for 20 years" >>>> >>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
