Change of Email Address

[Ali Musa]

Dear,

I would like to inform you that my email is change:

From: aam...@stc.com.sa 
To: amus...@stc.com.sa

Best regards.

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Re: MidTer giving error - "No Preference servers or Configuration Home Page Server. Home Page needs a server"

[Ali Musa]

http://ServerName:PORT/arsys/shared/login.jsp

http://ServerName:PORT/arsys/home



arsys - is like AR-Server name , depending on the name you chosen

check: http:// 
ServerName:PORT/arsys/shared/config/config.jsp




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Vaibhav Singhal
Sent: Monday, December 13, 2010 7:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: MidTer giving error - "No Preference servers or Configuration Home 
Page Server. Home Page needs a server"

**
Platform is AIX

Regards,
Vaibhav


From: Vaibhav Singhal
Sent: Monday, December 13, 2010 9:18 AM
To: arslist@ARSLIST.ORG
Subject: MidTer giving error - "No Preference servers or Configuration Home 
Page Server. Home Page needs a server"

Hi List,





I am setting up new ITSM 7.6 environment.



Web Application Server - IBM WebSphere,

Platform - AUX





I installed AR Server, and then deployed MidTier.was in WebSphere.

When I try  following -



http://ServerName:PORT/shared/login.jsp?/home



I can see the login screen and on logging in by Demo account, I get following 
error -





ARERR [9341]
No Preference servers or Configuration Home Page Server. Home Page needs a 
server.









Please comment where I am missing the configuration.

We are not using Crystel Reporting.





Regards,

Vaibhav


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Re: Merry Christmas and 0Happy New Year

[Ali Musa]

I wish all of you a pleasant time, happiness and enjoyment of Merry Christmas.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Tuesday, December 29, 2009 5:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: Merry Christmas and 0Happy New Year

**
Merry Christmas and a very Happy New Year to everyone!

I am so looking forward to WWRUG2010 !!

Susan
On Thu, Dec 24, 2009 at 11:26 AM, Shellman, David 
mailto:dave.shell...@tycoelectronics.com>> 
wrote:
To those I meet at RUG09, it was a pleasure to share a glass with you. 
Especially Dan, Lenny, Arthur, Kelly, Phil, Carin, Linda, Tami, Hugo, Misi, 
Susan, Doug Blair and Ed Reynolds to name a few.  Let's do it again next year.

To all here is a wish for a Merry Christmas and a Happy New Year.



Dave
-
dave.shell...@tycoelectronics.com
(Wireless)

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المرسلة لهم فقط ولا يصرح لأي شخص آخر الاطلاع عليها، وفي حال استلام
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مباشر. وأي تسريب لتلك المعلومات أو نسخها أو نشرها يعد أمراً مخالفاً
وقد يؤدي إلى المسائلة القانونية، كما أن الآراء المذكورة بهذا البريد
تمثل رأي مرسلها ولا تعبر بالضرورة عن رأي شركة الاتصالات السعودية.

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Re: Suggestions wanted for backing up....

[Ali Musa]

My advice for you to do REMEDY recovery to do the following


 1.  Use REMEDY Migrator
 2.  Use traditional process of backup
*   Backup Definitions each in a single .def file (i.e. forms, 
active-links, filter, etc )
*   Backup Data using third-party utilities such as (fast-Export) to do 
Copy-from-schema to identical schema.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Webster, Basil
Sent: Wednesday, March 04, 2009 12:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Suggestions wanted for backing up

Hi Richard,

We have a similar situation. I have no idea of how Tivoli operates but we are 
using a network backup product called NetBackup. Having had the unfortunate 
experience of having to recover from a hardware failure, I got the bad news 
that the backup guys could not "create" a server in the state of the last 
successful backup, they could only dump data contained in the directories. So I 
had to do a full OS install with all the apps etc and them took specific data 
contained in the backups and used it, like the AR licensing, config etc. This 
took me nearly a week. To say that the business was not happy would be an 
understatement.

There are a few virtual products availabe, we are now moving to the VMWare 
environment. This now brings along the possibilities of snap shots. This means 
that if your vm server instance dies, using the snap shot you basically have an 
image of it and it can be used to rebuild the exact server as it was (at the 
time of the snap shot). Having a snap shot is great but I believe that it 
requires the same space allocation that the original server has. This is where 
I am having a battle with my server guys.

You could also look at server groups. Having more than one app server under a 
load balancer would allow you to operate on the balance of the servers if one 
was to become inoperable. It's a cash thing though.

I have put the ball back in the businesses court requesting that they need to 
determine the max downtime of a critical service and then based on that, what 
are they prepared to pay to make it possible, or pay in penalties.


Kind Regards,
Basil Webster
Remedy Developer

Siemens Southern Africa
IT Solutions and Services (Pty) Ltd
Infrastructure Operations
300 Janadel Avenue, Halfway House, 1685
T : +27 11 652 7523
F : +27 86 506 2883
M : +27 82 452 9389
basil.webs...@siemens.com
www.siemens.co.za

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Richard Copits
Sent: 03 March 2009 20:13
To: arslist@ARSLIST.ORG
Subject: Suggestions wanted for backing up

We are in the final stages of getting our Remedy 7.1 ITSM application ready to 
go to production status. We have an application server, a
Web server and a Database server. The application and web servers are on 
virtual servers.  We currently use Tivoli to do backups of the
Other servers that we have. I'd like to see if we can use Tivoli to backup our 
Remedy system but I'm not sure of just "what" needs to
Be backed up on the app and web servers. The SQL database is backed up by the 
database group so that's no worry. However, I want
To be sure that I get what needs to be backed up for the app and web servers to 
be recoverable. I don't want to spend another two or
Three days rebuilding everything if the MS server that hosts the vm's goes 
down. So, what should I be backing up? Best practices? Are
There any good documents I should be reading to make the systems reasonably 
easy to recover? Thank you!!

Portions of this message may be confidential under an exemption to Ohio's 
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and/or it

.NET Fast-Export BMC-Remedy Export Utility

[Ali Musa]

Hi all:
Please find attached the latest version of .NET fast-Export utility,
since I was not able to upload it on BMC community-site.
Fast Export .NET is a migration utility tools that copy a data of a
schema from server to server for an identical schema (schema-to-schema)
or as a normal export utility (schema-to-file) send output to  (.arx)
file that can be imported by Remedy Import.  Able to migrate data
generated in AR3-7 and was developed using features of both API 4.5.2
and API 5.1.2 libraries. and latest version of C# a .NET programming
language for Window and WEB. 
Please not that in the documentation page there is no html all I c
hanged to .exe fro security, the only html page is README.htm that
instruct you how to use the page.
I would like to thank you all in anticipation and the arslist management
for overing me this chance to present my product and I look forward to
hearing your feed-back and comments.
Ali. 
 


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Re: Escalations ARS 7.x

[Ali Musa]

I am with you but, you may need also to specify once, a definite number
of times or always.
 
  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Tuesday, February 19, 2008 12:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Escalations ARS 7.x
 
On my wish list (for years), I want to be able to right-click any
escalation and select Run Now. Maybe in a later version of ARS.
 
You could create a separate regular form to hold your "escalations"
which has filters attached to it.  An escalation would then check this
small form every 1 minute to see if anything needs to be done. If so,
then the escalation would push a value to the Status field, which would
run the filters and update the schedule for the next run.
 
With your escalations in a separate form you could then test any
escalation by manually updating the Status field.
 
HTH
 
Stephen
Remedy Skilled Professional
 
  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Friday, February 15, 2008 5:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Escalations ARS 7.x
 
If that's the case I do agree that sucks especially if you have the need
to run that one time escalation over lets say 500 K records.. It would
be harder to design one in a minutes interval. The workaround would be
to create a flag that the escalation would set after its run on a
record..
 
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Russ Grant
Sent: Friday, February 15, 2008 5:10 PM
To: arslist@ARSLIST.ORG
Subject: Escalations ARS 7.x
** Apparently there is a change to the way Escalations execute
in ARS 7.x. In previous versions of ARS, going back MANY years, when you
created an escalation which runs on an interval - it would execute upon
saving it and then on the interval. In version 7.1 the escalation will
not execute immediately but will wait until the interval time to
execute. While I can appreciate that people might want to wait until the
interval time has expired before running the escalation I wish that
Remedy would have made it an option, I want it to run immediately so I
can test the results. I realize I can set a short interval, test the
results, then reset the interval but in many cases I only want to run
the escalation once to clean up data, in which case I would set the
interval to 99 days (just in case I get side tracked , I still have 99
days to turn off the escalation).

Russ
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Re: script for checking arserverd growth

[Ali Musa]

You can build a shell-script around top, vmstat or sar to obtain this
information, however if you have IBM_TIVOLI or BMC-Patrol can do this
for you. 

I have developed the script and gave me the result your looking for but,
frankly speaking I do not know where in my archive if I got it I will
send it to you.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Wednesday, December 12, 2007 5:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: script for checking arserverd growth

http://groups.google.com/group/comp.sys.hp.hpux/browse_thread/thread/69c
cd94e7ff9d471/eb86d69722804835%23eb86d69722804835

Sorry, not too familiar with HPUX specifics.  awk/sed with something
that gives the data you want (hpux specific).

Axton

On Dec 11, 2007 8:15 PM, Anoop Sasidharan <[EMAIL PROTECTED]>
wrote:
>
> Axton
> We are having some memory leakage issue. So I would like to check
memory utilization at regular interval of time and I need a unix script
that would capture the time and the corresponding arserverd memory
utilization. The application is installed on HPUX.
>
> Thanks
> Anoop> Date: Tue, 11 Dec 2007 19:59:04 -0500> From:
[EMAIL PROTECTED]>
>

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Re: FW: Copy of Production Database for Testing

[Ali Musa]

Admin Tool --> Server Information --> Configuration --> Enable Archive
and then go to each form and find where you want your archive.
 
The fastExport utility will do the same activity you can run it as
batch, online using C#-Form or as Web-Application using C#-Web-Page.
This utility at BMC-REMEDY Customer web-site.
 
  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Clarkson, Timothy
Sent: Monday, October 22, 2007 11:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: FW: Copy of Production Database for Testing
 
** 
Ok,
 
I will explain a bit better.
 
I have a production server with  a license and this is working fine.
 
I have a testing server with a separate license running on the test
server, I have installed all the component and checked that it is all
working.
 
I am now looking to get the database from the Production server to the
test server and document this process so I can use it for testing in the
future.
 
Issue:
When I copy the production database to the test server it comes up in
demo mode, so I am missing something in the copy/setup to allow me to
take a copy of the Remedy database between two licensed servers.
 
Regards
 
__20060125___This posting was submitted with HTML in
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Re: Need Help Getting a WSDL Consumed with .NET C#

[Ali Musa]

Its working fine I never face a problem like what you said:

ServisesList = proxy.jwlGetListOnly(Customer_No,"");
//
NoRec_Serv = ServisesList.Length;
if (NoRec_Serv <= 0 ) 
   xx
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chris Woyton
Sent: 04-29-2007 06:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: Need Help Getting a WSDL Consumed with .NET C#

Candace, 
 
This issue is related to an object variable in your code not being
initialized. You should have created the object using syntax like this:
 
YourClass oVariable = new YourClass("Constructor Params");
 
Then you can use the methods of that variable at will -
oVariable.DoSomething() or whatever. 
 
You can also test to make sure your object variables are properly
referenced
in your code by comparing them to null and then running exception code
in
the event you have a null reference (or you could use proper programming
methods and throw an exception, of course). This is handy if you're
depending on an object being instantiated by another library (for
example,
returning a proper XML DOM Document from a Web Service call):
 
if(oVariable = null)
 { Console.Writeline("Null oVariable"); }
 
If you send your code, we'd probably be able to help you quite a bit
more.
 
Chris

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Candace DeCou
Sent: Friday, April 27, 2007 3:14 PM
To: arslist@ARSLIST.ORG
Subject: Need Help Getting a WSDL Consumed with .NET C#


** 

ARS 6.3 Patch 20

Mid-Tier 6.3 Patch 20

MS SQL 2000

 

I have built a web service for opGetList operations.  The WSDL is
working
correctly and we can see the resulting values in mid-tier logs.
However, in
trying to consume my web service using .NET C# Visual Studio, we are
getting
NULL results and the following error in the .NET side of things:

 

Unhandled Exception: System.NullReferenceException: Object reference not
set
to an instance of an object.

   at RemedyTest.Program.Main(String[] args) in
C:\c.projects\rem\RemedyTest\Rem edyTest\Program.cs:line 29 Press any
key to
continue

 

Does anyone out there have a sample of .NET C# code that does work with
a
Remedy web service, or any other hints on what we might look for.

 

Thanks in advance for any help.

 

Candace DeCou

Applications Support Analyst 
Silicon Valley Bank 
Office: 408-654-6358 
Email: [EMAIL PROTECTED]   

 

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Re: imcoming HTML email

[Ali Musa]

You can make a listener using a filter to the incoming email  on "AR
System Email Messages" and then build API over that and exute using "RUN
Process" to do the conversion.
 
  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Fannin, Teresa
Sent: 04-29-2007 03:26 PM
To: arslist@ARSLIST.ORG
Subject: imcoming HTML email
 
Dear Group,
Anybody know of a way to convert HTML email to text so that the text
could be stored in an Incident?
 
We are using remedy 7.0.1 patch 2 and we have a process where incoming
email can become part of an Incident.   I am not using any templates or
any kind or instructions.  The email comes in to the AR System Messages
form and based on that happening we take the email information and store
that in an Incident if we want to.   Anyway the problem I am running
into is if the email is in HTML format and if I save the HTML contents
in the Notes field I get all the HTML coding with it. So I made an
HTML button so if they want to see what the HTML looks like I copy the
Notes field  into a View field and they can see the pretty version of
the what the email looks like. The problem is if the Notes fields is
ever used in a report  then you are back to the all the embedded code
showing up.
Teresa
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Re: Sending notification via SMS

[Ali Musa]

Since your release is > 5 you can use active link "Run Process:
PERFORM-ACTION-OPEN-URL http://www.tops.com.pl/en/products.html"; to
perform your task.
 
 
  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Remedy Developer
Sent: 04-25-2007 01:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sending notification via SMS
 
** 
Hi Daniel,
   Thanks for quick response. The Remedy Server is on Solaris.
Will this still work since you've mentioned VBS working in Win
environment.
 
Rgds,
Frank

 
On 4/25/07, CONDREA, Daniel <[EMAIL PROTECTED]> wrote: 
** 
Hi All,
 
I am using an ActiveX made by TOPS -
http://www.tops.com.pl/en/products.html
 
Build a Visual Basic Script that sends SMSs to a SMSC server. From a
filter run VBS script that sends SMS to a mobile number. I am using this
solution for over a year. 
 
VBS can be used from any place as long as script is run from a Win
environment.
 
Best regards,
Daniel
 
  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Remedy Developer
Sent: Wednesday, April 25, 2007 12:11 PM
To: arslist@ARSLIST.ORG 
Subject: Re: Sending notification via SMS

 
** 
Hi All,
 I need help for notification via SMS (Short Messaging Service)
to mobile phone from HPD:Help Desk form. All I have is a url link which
when opened from  a browser sends sms.
The Remedy ARS version is 6.3, HD 6.0, Email Engine 6.3 on Solaris 5.9.
I tried sending a sms using the url from the browser from Remedy server.
It went through. How do I send a sms notification from HPD:Help Desk
form to mobile phone. 
One of my colleagues asked me to create a field and then set the URL
static values to that field and then concatenate the dynamic values like
mobile no. and text with the same.
 
Please help me.
 
 
Rgds,
Frank
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Re: Migrate Archived Data

[Ali Musa]

To obtain fastExport
 
http://www.bmc.com/arsystem/dev_community/ --> Community download
 
or
 
http://liberty.remedy.com/cgi-bin/sso/sso_login.cgi?from=devdown
 
 
  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Franncois F. Seegers
Sent: 01-22-2007 08:46 AM
To: arslist@ARSLIST.ORG
Subject: Migrate Archived Data
 
Hi All,
 
I need some help on migrating archived data that was archived to a
remedy archive form.  We migrate Oracle to SQL Server and when i try to
import the records i have exported using the Remedy Import tool, then i
receive an error stating that i cannot create or modify records in a
archive or audit form (ARERR 8998).
 
Can anyone point me in the right direction going about migrating?
 
THX
Francois
__20060125___This posting was submitted with HTML in
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Re: Migrate Archived Data

[Ali Musa]

Download fastExport utility will help you do so
 
  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Franncois F. Seegers
Sent: 01-22-2007 08:46 AM
To: arslist@ARSLIST.ORG
Subject: Migrate Archived Data
 
Hi All,
 
I need some help on migrating archived data that was archived to a
remedy archive form.  We migrate Oracle to SQL Server and when i try to
import the records i have exported using the Remedy Import tool, then i
receive an error stating that i cannot create or modify records in a
archive or audit form (ARERR 8998).
 
Can anyone point me in the right direction going about migrating?
 
THX
Francois
__20060125___This posting was submitted with HTML in
it___


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is intended only for the addressee and may contain confidential and/or 
privileged material.
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error,
please contact the sender immediately and delete the material from any computer.
If you are not the intended recipient, any disclosure, copying, distribution or
any action taken or omitted to be taken in reliance on it, is strictly 
prohibited.
Statement and opinions expressed in this e-mail are those of the sender, and do 
not
necessarily reflect those of STC.

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Re: Runmacro and runmacro.cat file on Linux - can not open catalog file

[Ali Musa]

Why if you use the RunWoMacro api in the user community that does not
need all the configuration setup.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen
Sent: 10-17-2006 03:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Runmacro and runmacro.cat file on Linux - can not open
catalog file

You have to copy the api directory from the linux server installation
file to this machine. This will allow you to use runmacro.
There used to be a KB entry for this as well but due to the current
problems with the BMC support website I guess it might be difficult to
get to that.

Kind regards,

Michiel

On 10/16/06, sssrae <[EMAIL PROTECTED]> wrote:
> Hi,
>
> Trying to run runmacro from a Linux ES3 box. Took the binary and cat
files
> from installation archive.
>
> Having problems with runmacro binary not able to locate the
runmacro.cat
> file. Can anyone maybe help me of what Im doing wrong?!
>
> Thanks!!
>
> Best regards,
> Rasmus
>
> Adding a scenario showing my problem:
>
> # locale
> LANG=C
> LC_CTYPE="C"
> LC_NUMERIC="C"
> LC_TIME="C"
> LC_COLLATE="C"
> LC_MONETARY="C"
> LC_MESSAGES="C"
> LC_PAPER="C"
> LC_NAME="C"
> LC_ADDRESS="C"
> LC_TELEPHONE="C"
> LC_MEASUREMENT="C"
> LC_IDENTIFICATION="C"
> LC_ALL=
>
> # ls /arsystem/linux/locale/C
> arsystem.cat  runmacro.cat
>
> # export NLSPATH=/arsystem/linux/locale/C
>
> # ./runmacro -h /dummy-to-test-if-bin-can-find-cat-file
> Action Request System  Unix Runmacro Version 6.3
> Copyright (c) BMC Software, Inc. 1991-2005. All rights reserved.
>
> Can not open catalog file runmacro.cat.
> --
> View this message in context:
http://www.nabble.com/Runmacro-and-runmacro.cat-file-on-Linux---can-not-
open-catalog-file-tf2451833.html#a6833360
> Sent from the ARS (Action Request System) mailing list archive at
Nabble.com.
>
>

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>


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