AR Server Patch 008 Startup Time
Thursday we patched our development ARS 7.0.01 server to Patch 008 and immediately started seeing slower startup times. It's a Windows server and we performed the patch by doing file transfer as opposed to the installer and went from a 7 minute startup to a 12 minute startup. We are going against a remote oracle database. Has anyone else noticed similar results? Mike Bardsley Systems Admin ESPN, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Installing Remedy Knowledge Management
With 2 GB memory we found that we had to set the Tomcat Max and Min Java heap settings to 1024 and set the Tomcat Shutdown timeout to 120 seconds. Without these settings Tomcat crashed. Also, we were running RKM 7.2 and MT 7.1 on the same box so we needed to remove arapi.71.jar and arutil71.jar from Program Files\AR System\Mid-Tier\WEB-INF\lib to also prevent tomcat from crashing. These files were already in tomcat lib and having dups was causing an issue. Ultimately we went back to MT 7.0 because of a known MT BMC software bug for ARERR 9351 errors that our MT users started getting. Hope that helps. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Smith, Ron Sent: Thursday, May 08, 2008 1:09 PM To: arslist@ARSLIST.ORG Subject: Installing Remedy Knowledge Management HI all, I want to install the Remedy Knowledge Management Server 7.2 to have our Service Desk try it out, but I am a little confused with which one of my servers I need to install it on. Here is my Environment I have 3 servers: Application Server running AR Server 6.3 (Win 2k3) Database Server running SQL 2000 (Win 2k3) MidTier Server running MidTier 6.3 (Win 2K, Servlet Exec and IIS) Both Production and Development environments are the same configuration, but Dev is VMWare. I have all of the components with the exception of the SQL jdbc it talks about, but I can get that. Anyone set this up in this kind of environment? Let me know. Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR [EMAIL PROTECTED] 503-216-7866 DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Please consider the environment before printing this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Crystal Reports Server XI for Web Reporting
We have installed a Crystal Reports Server XI with a 60 trial license and have followed all the installation/configuration procedures per the Remedy Mid Tier 7.0.01 install guide for Web Reporting but when we try to view a report from the MT we receive error below. I found one article on the BO support site that has you check to see if the key code used is configured for Concurrent users or for Named User. But it instructs you to go into the CMC which does not look like it was installed with CRS. Failed to process the request!! All of your system's 0 Concurrent Access Licenses are in use at this time or your system's license key has expired. Try again later or contact your administrator to obtain additional licenses. com.crystaldecisions.sdk.occa.report.lib.ReportSDKEnterpriseLogonException: All of your system's 0 Concurrent Access Licenses are in use at this time or your system's license key has expired. Try again later or contact your administrator to obtain additional licenses. Error code:-2147217397 Error code name:enterpriseLogonFailed Michael Bardsley ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Crystal Reports Server XI for Web Reporting
So I am going to check of the Business Objects Enterprise XI radio button even though I have installed Crystal Reports Server XI? When I do that I get this error. Failed to process the request!! An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe -report C:\Program Files\AR System\Mid-Tier\reports\m11c23c11b16\676C737A168EFEA47E5CF37BFB82CD76\HPD5fDetail.rpt -newrpt -discard -version 1100 -thumbnail -outfile -token [EMAIL PROTECTED] FYI, we did install our own version of Tomcat beforehand. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Monday, June 02, 2008 12:49 PM To: arslist@ARSLIST.ORG Subject: Re: Crystal Reports Server XI for Web Reporting ** My experience with Crystal Report Server XI was that you would be unable to access the CMC web interface if you tried to install Crystal to use the tomcat instance installed by mid-tier. If it is installed with its own tomcat, or on IIS using .NET, the CMC web interface is accessible for applying the license. Make sure that the mid-tier is configured with the CMS Machine Connection Details for BOXI authentication, NOT Crystal Report Server XI. That should allow you to connect the way mid-tier wants to - using un-named user accounts - versus the default for CRS XI which is named accounts. BO changed the default license behavior in XI to the opposite of what previous versions used, and what mid-tier expects. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bardsley, Michael Sent: Monday, June 02, 2008 11:36 AM To: arslist@ARSLIST.ORG Subject: Crystal Reports Server XI for Web Reporting ** We have installed a Crystal Reports Server XI with a 60 trial license and have followed all the installation/configuration procedures per the Remedy Mid Tier 7.0.01 install guide for Web Reporting but when we try to view a report from the MT we receive error below. I found one article on the BO support site that has you check to see if the key code used is configured for Concurrent users or for Named User. But it instructs you to go into the CMC which does not look like it was installed with CRS. Failed to process the request!! All of your system's 0 Concurrent Access Licenses are in use at this time or your system's license key has expired. Try again later or contact your administrator to obtain additional licenses. com.crystaldecisions.sdk.occa.report.lib.ReportSDKEnterpriseLogonException: All of your system's 0 Concurrent Access Licenses are in use at this time or your system's license key has expired. Try again later or contact your administrator to obtain additional licenses. Error code:-2147217397 Error code name:enterpriseLogonFailed Michael Bardsley __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Please consider the environment before printing this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Windows Server issue?
We are also using prefetch, which I like a lot now in MT 7.1, but we keep seeing that memory grow to the max tomcat setting. We are on tomcat 5.5.17 so an upgrade sounds like it is in order. Another tricky thing we have going on here is that we have RKM 7.2 running on the same box. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Monday, April 21, 2008 2:18 PM To: arslist@ARSLIST.ORG Subject: Re: Windows Server issue? ** Server has 12 gb; mid-tier tomcat is set to 1536 - the 32-bit tomcat will not run at all if you set it to 2048. Kinetic tomcat is default settings, I believe. When I look at processes mid-tier tomcat is using 718,640 peak and Kinetic tomcat is using 212,596 peak, and they are fluctuating since they are being used. I don't recall seeing the mid-tier tomcat use much more that 7##,### even when I am running a full persistent prefetch. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bardsley, Michael Sent: Monday, April 21, 2008 12:14 PM To: arslist@ARSLIST.ORG Subject: Re: Windows Server issue? ** Christopher, How much memory do you have on the server to allow yourself to set initial and max to 1536? We have been wrestling with tomcat crashing some point after tomcat5.exe reaches the max. Mike From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Monday, April 21, 2008 12:41 PM To: arslist@ARSLIST.ORG Subject: Re: Windows Server issue? ** I found a working setup for R2 x64 last year, where I installed tomcat with mid-tier 7.1 and then set the service to run under a domain account that was added to the local power users group. I was already doing this on my non-R2 development mid-tier server, so maybe I just lucked out when I replicated the setup on the R2 production server. You would need to add that account to the tomcat-users.xml file with a role of manager, too. Permissions to run services appear to be tighter in R2, although the tomcat instance installed in the Kinetic Apps directory - 5.5.20 - which all the Kinetic applications are using, has never had any problem running under the LOCAL SYSTEM account's default permissions. I also had problems with mid-tier 7.1.x installing tomcat in \Program Files\ instead of the correct location \Program Files (x86)\ but you won't see that unless you are on x64 - it is not an R2-specific problem, I don't think. That still is not fixed in 7.1.00.002, which still installs tomcat 5.5.17 but frequently refuses to run with it. BMC Support had me manually install tomcat 5.5.26, which solved both the incorrect path for installation and whatever was going wrong with the patch 2 mid-tier. I still run the service under the domain user account with local power user permissions, and open the ports in the firewall (8080 and 8443). With 7.1.00.002 you have to be on java 1.5.0 - I installed 1.5.0_14 - and give it a nice chunk of memory if you will be using the persistent cache (an absolute necessity with ITSM 7). I have it set to 1536 initial and max and thread stack size 3000. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits Sent: Monday, April 21, 2008 10:54 AM To: arslist@ARSLIST.ORG Subject: Windows Server issue? ** Has anyone run into any problems/issues when installing MidTier or Tomcat on a Windows 2003 R2 server? I've tried various combinations of JDK and Tomcat but the Tomcat service starts and then stops right away Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: RKM 7.2 - Anyone integrated it with ITSM?
Has anyone tried to implement their Access Control Groups using the
Separation method?
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Jennifer Meyer
Sent: Tuesday, April 01, 2008 4:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: RKM 7.2 - Anyone integrated it with ITSM?
Alty,
RKM 7.2 is very robust and surprisingly easy to install. It is fully ITSM
integrated, and the integration process is exactly like the 6 and 7 versions.
If you've ever installed RKM before, you'll have no problems.
I had one issue with the war file because we have a lot of entries in our
company menu, and it confused RKM to deal with so many operating companies.
BMC got a new war file out to me in about a week's time, which fixed the issue
completely.
Jennifer Meyer
Data Manager
Mystikal Solutions
From: Action Request System discussion list(ARSList) on behalf of Consultant Al
Sent: Tue 01-Apr-08 12:37
To: arslist@ARSLIST.ORG
Subject: RKM 7.2 - Anyone integrated it with ITSM?
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Hi all,
Has anyone started using RKM 7.2 in a productive Envt? Also has it been
integrated with Remedy ITSM and are they any known issues while integrating?
Regards,
Alty
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Also has it been integrated with Remedy ITSM and are they any known issues
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Re: Email Engine Out of Box
I am looking for correct intended configuration because we have an email issue. We have an issue where if our database goes down and comes back up AR reconnects cleanly but the email engine starts tagging the queued up messages as Error and never sends them out. Upon investigating I noticed that the dependency was not there as it was in 6. Someone from support said the dependency should be and also suggested putting in an entry for email in armonitor.cfg. Just not sure what the proper config is. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, February 20, 2008 6:19 PM To: arslist@ARSLIST.ORG Subject: Re: Email Engine Out of Box ** Neither does my client here - and we are on windows.. But if it is critical that you need that dependency, its not hard to do from the registry if you are on windows.. I do not see it as a priority for us here as we have bigger issues than that :-) that we are dealing with.. If you need to know how let me know.. Cheers Joe - Original Message From: Brian Gillock [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, February 20, 2008 3:21:27 PM Subject: Re: Email Engine Out of Box ** Michael, If it helps I just did a brand new install of 7.1 and the EE and there is no entry in the armonitor.cfg and there is no dependency for the service. HTH, Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bardsley, Michael Sent: Wednesday, February 20, 2008 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: Email Engine Out of Box ** I was told by one support person and other users that the dependency should be there as it was in 6.3. I did not get a confident answer from support about the armonitor.cfg entry though. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hall Chad - chahal Sent: Wednesday, February 20, 2008 3:38 PM To: arslist@ARSLIST.ORG Subject: Re: Email Engine Out of Box ** I don’t recall the Email Engine ever being referenced in armonitor.cfg. It’s always been a separate service with the only dependency being defined in the registry to make the Email Engine service depend on the AR Server service. But in my last fresh 7.0.1 install even that dependency didn’t exist. I’m guessing BMC decided not to link the two any longer, although I don’t recall and documentation stating that. Chad Hall (501) 342-2650 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bardsley, Michael Sent: Wednesday, February 20, 2008 2:07 PM To: arslist@ARSLIST.ORG Subject: Email Engine Out of Box Can someone tell me if the Email Engine install should have created an entry in armonitor.cfg? This is for AR 7.0.01. I noticed that the install did not create a dependency between the BMC Remedy Action Request System Server service and BMC Remedy Email Engine service and am left wondering if it also failed to put an entry in armonitor.cfg. Thanks Michael Bardsley ESPN MIT Technical Services Applications Management ESPN Inc. *** The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank You. __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://us.rd.yahoo.com/evt=51733/*http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Email Engine Out of Box
Can someone tell me if the Email Engine install should have created an entry in armonitor.cfg? This is for AR 7.0.01. I noticed that the install did not create a dependency between the BMC Remedy Action Request System Server service and BMC Remedy Email Engine service and am left wondering if it also failed to put an entry in armonitor.cfg. Thanks Michael Bardsley ESPN MIT Technical Services Applications Management ESPN Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Email Engine Out of Box
I was told by one support person and other users that the dependency should be there as it was in 6.3. I did not get a confident answer from support about the armonitor.cfg entry though. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hall Chad - chahal Sent: Wednesday, February 20, 2008 3:38 PM To: arslist@ARSLIST.ORG Subject: Re: Email Engine Out of Box ** I don't recall the Email Engine ever being referenced in armonitor.cfg. It's always been a separate service with the only dependency being defined in the registry to make the Email Engine service depend on the AR Server service. But in my last fresh 7.0.1 install even that dependency didn't exist. I'm guessing BMC decided not to link the two any longer, although I don't recall and documentation stating that. Chad Hall (501) 342-2650 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bardsley, Michael Sent: Wednesday, February 20, 2008 2:07 PM To: arslist@ARSLIST.ORG Subject: Email Engine Out of Box Can someone tell me if the Email Engine install should have created an entry in armonitor.cfg? This is for AR 7.0.01. I noticed that the install did not create a dependency between the BMC Remedy Action Request System Server service and BMC Remedy Email Engine service and am left wondering if it also failed to put an entry in armonitor.cfg. Thanks Michael Bardsley ESPN MIT Technical Services Applications Management ESPN Inc. *** The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank You. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: arserver.exe Memory Usage 7.0.01
I was told by support that there is a known slow startup issue with a windows/remote oracle database configuration. We are looking at about 7 minutes startup. My db confirmed that at startup he see's the ARADMIN account pulling little bits of information at a slow pace from field_dispprop table. I was told that is the Data Definition files that AR holds in memory. We have also seen some database timeouts while saving changes in the Admin tool. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Thursday, February 14, 2008 2:37 AM To: arslist@ARSLIST.ORG Subject: Re: arserver.exe Memory Usage 7.0.01 ** We are running our AR Server at around that much (650,000 K) too. We are experiencing a lag of at least 15 minutes at the start of the services. We are currently working with BMC Support on that.. At Remedy supports suggestion, we tried a 1 GB connection @ Full Duplex between the AR Server and the DB and that didn't help much either. What is the average time you guys are experiencing on restart of AR Services? We are running all the ITSM apps, AIE, CMDB, SLM, BMC RKM, SRM on our AR Server. We have tried tuning the database with the help of our DBA's and none of our efforts produced any significant change in the performance during startup. Even after startup, it does take unreasonably long to save even a light form or save a filter or active link or menus even if we click on the server name on the server window so it doesn't refresh any lists after saving an object.. Is anyone else fighting a similar issue? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of strauss Sent: Wednesday, February 13, 2008 10:50 AM To: arslist@ARSLIST.ORG Subject: Re: arserver.exe Memory Usage 7.0.01 ** Typically ARS 7.1.00.001 runs at about 650,000 K on my Win2K3 x64 servers. The one I have up that has relatively steady development in Kinetic Request going on, plus daily testing of notifications and paging, shows a peak at 825,000 K - and it has been running without a restart since 16 January. The back end is SQL Server 2005 x64 on separate servers. It has been a while since I ran any 7.0.01 servers (patch 003, middle of last year), but I believe that 7.1 has a smaller memory footprint. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bardsley, Michael Sent: Wednesday, February 13, 2008 8:50 AM To: arslist@ARSLIST.ORG Subject: arserver.exe Memory Usage 7.0.01 ** Not sure if anyone will be able to provide me a direct answer on this but would anyone be able to tell me about how much memory arserver.exe should be consuming on the server after it has been running for a few days without restarting? I am running ARS 7.0.01 Patch 005 with the full ITSM 7.02 Suite, SLM 7.03, and CMDB 2 on a Windows server pointing to a remote Oracle 10G database. We just recently went live so we have been doing a lot of restarts as we have had to make system changes. I noticed that after a restart arserver.exe consumes about 700,000 K. After a few days of not restarting I am seeing that the memory footprint has grown to about 1,300,000 K which has me concerned about a memory leak. This may be normal and it may not grow much larger so I will continue to monitor but wanted to toss the question out there.. I understand that all environments are different and therefore no one instance is correct but just thought I would ask. Thanks, Michael Bardsley __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: arserver.exe Memory Usage 7.0.01
About the memory again. We also notice that even after a restart when the memory is at about 650,000 - 700,000 K, if you save something using the admin tool the memory footprint spikes up to about 1,200,000 K. It usually gives it back. Does that sound right? Mike From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, February 14, 2008 10:01 AM To: arslist@ARSLIST.ORG Subject: Re: arserver.exe Memory Usage 7.0.01 ** Remedy just needs to tune the startup of arserver. That's kind of where the problem lies. start arserver ... - fetch 100 of 5 records from feild_dispprop (read 6mb of data and use 20k) - process those 100 records - fetch next 100 of 5 records from feild_dispprop (read 6mb of data and use 20k) - process those 100 records - fetch next 100 of 5 records from feild_dispprop (read 6mb of data and use 20k) - process those 100 records ... No wonder it takes so long. How about fetching all the data at once, the processing it serially, or even better, in parallel. It is something that can be done, but the people at BMC have to be convinced that there is a benefit to the customers, and they probably have to be able to directly capitalize on it to get a direction from management, neither of which is probably going to happen. Axton Grams On Thu, Feb 14, 2008 at 9:02 AM, Bardsley, Michael [EMAIL PROTECTED] wrote: ** I was told by support that there is a known slow startup issue with a windows/remote oracle database configuration. We are looking at about 7 minutes startup. My db confirmed that at startup he see's the ARADMIN account pulling little bits of information at a slow pace from field_dispprop table. I was told that is the Data Definition files that AR holds in memory. We have also seen some database timeouts while saving changes in the Admin tool. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Thursday, February 14, 2008 2:37 AM To: arslist@ARSLIST.ORG Subject: Re: arserver.exe Memory Usage 7.0.01 ** We are running our AR Server at around that much (650,000 K) too. We are experiencing a lag of at least 15 minutes at the start of the services. We are currently working with BMC Support on that.. At Remedy supports suggestion, we tried a 1 GB connection @ Full Duplex between the AR Server and the DB and that didn't help much either. What is the average time you guys are experiencing on restart of AR Services? We are running all the ITSM apps, AIE, CMDB, SLM, BMC RKM, SRM on our AR Server. We have tried tuning the database with the help of our DBA's and none of our efforts produced any significant change in the performance during startup. Even after startup, it does take unreasonably long to save even a light form or save a filter or active link or menus even if we click on the server name on the server window so it doesn't refresh any lists after saving an object.. Is anyone else fighting a similar issue? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of strauss Sent: Wednesday, February 13, 2008 10:50 AM To: arslist@ARSLIST.ORG Subject: Re: arserver.exe Memory Usage 7.0.01 ** Typically ARS 7.1.00.001 runs at about 650,000 K on my Win2K3 x64 servers. The one I have up that has relatively steady development in Kinetic Request going on, plus daily testing of notifications and paging, shows a peak at 825,000 K - and it has been running without a restart since 16 January. The back end is SQL Server 2005 x64 on separate servers. It has been a while since I ran any 7.0.01 servers (patch 003, middle of last year), but I believe that 7.1 has a smaller memory footprint. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bardsley, Michael Sent: Wednesday, February 13, 2008 8:50 AM To: arslist@ARSLIST.ORG Subject: arserver.exe Memory Usage 7.0.01 ** Not sure if anyone will be able to provide me a direct answer on this but would anyone be able to tell me about how much memory arserver.exe should
arserver.exe Memory Usage 7.0.01
Not sure if anyone will be able to provide me a direct answer on this but would anyone be able to tell me about how much memory arserver.exe should be consuming on the server after it has been running for a few days without restarting? I am running ARS 7.0.01 Patch 005 with the full ITSM 7.02 Suite, SLM 7.03, and CMDB 2 on a Windows server pointing to a remote Oracle 10G database. We just recently went live so we have been doing a lot of restarts as we have had to make system changes. I noticed that after a restart arserver.exe consumes about 700,000 K. After a few days of not restarting I am seeing that the memory footprint has grown to about 1,300,000 K which has me concerned about a memory leak. This may be normal and it may not grow much larger so I will continue to monitor but wanted to toss the question out there.. I understand that all environments are different and therefore no one instance is correct but just thought I would ask. Thanks, Michael Bardsley ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Slow Email Engine
Does anyone know of any way to speed up the time it takes for the email engine to process outgoing messages between AR System Email Messages form and the Exchange server? When we went live with ITSM 7.0.2 we decided to go with the out of box email notifications which has caused a large spike in the number of outgoing emails our system generates. In our 5.6 system we did not generate quite as many outgoing group notifications as are created using the out of box notifications in 7. During heavy volume parts of the day our email engine is getting backed up and sends messages out at about a rate of 3 to 5 messages a second. If a few hundred messages get created over a few minutes period there ends up being a delay between the create time in AR System Email Messages and the time they are sent to the customers and users. There is no problem with the rate messages get created in the form just a slow up in getting them sent out. Support recommended that I patch the Email Engine up to Patch 005 which seems to have increased the amount of messages sent out by about 1 a second but this was not as much of an improvement as I would have liked to have seen. I played with NumberOfSenderTreads= setting in the EmailDaemon.Properties file but this seems to have no effect at all. I have played with the polling interval but the issue is not the rate of times the AR Server connects to the mail server but how many messages it can process once the connection is made. We are running ARS 7.0.01 ~Mike Bardsley ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Slow Email Engine
Yes I did try a restart after the config change. Can anyone else take a look at there outgoing messages and give me an estimate of how many are being sent a second? Thanks! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, February 06, 2008 8:29 AM To: arslist@ARSLIST.ORG Subject: Re: Slow Email Engine Mike, Just some thoughts I may be wrong... but I think NumberOfSenderTreads only becomes effective after the Email Engine is stop/started. Did you do that after making changes to that setting? Also... Another possible way to get the Email Engine to process more mail is to split the mail into separate Mailbox Configurations. Basically, my understanding is that the Email Engine processes each mailbox independent of the others, so if you had two mailboxes (instead of one) in theory the number of mails processed per second could double. (Assuming your SMTP server, and your network connection to it is not the bottleneck.) How to do that with OOB notifications I am not sure. I would hope that there is a template for all OOB notifications that you could update the data and drive them out through different mailbox's. But I do not know that it works that way. (Good luck) You might also add workflow to the AR System Email Messages form to update the mailbox info and spread the load from that form too. However, that likely would add a fair amount of overhead to that processing too, but it should work. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Feb 6, 2008 8:14 AM, Bardsley, Michael [EMAIL PROTECTED] wrote: ** Does anyone know of any way to speed up the time it takes for the email engine to process outgoing messages between AR System Email Messages form and the Exchange server? When we went live with ITSM 7.0.2 we decided to go with the out of box email notifications which has caused a large spike in the number of outgoing emails our system generates. In our 5.6 system we did not generate quite as many outgoing group notifications as are created using the out of box notifications in 7. During heavy volume parts of the day our email engine is getting backed up and sends messages out at about a rate of 3 to 5 messages a second. If a few hundred messages get created over a few minutes period there ends up being a delay between the create time in AR System Email Messages and the time they are sent to the customers and users. There is no problem with the rate messages get created in the form just a slow up in getting them sent out. Support recommended that I patch the Email Engine up to Patch 005 which seems to have increased the amount of messages sent out by about 1 a second but this was not as much of an improvement as I would have liked to have seen. I played with NumberOfSenderTreads= setting in the EmailDaemon.Properties file but this seems to have no effect at all. I have played with the polling interval but the issue is not the rate of times the AR Server connects to the mail server but how many messages it can process once the connection is made. We are running ARS 7.0.01 ~Mike Bardsley ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Error 1053: The service did not respond..
We have recently installed ARS 7 on a Windows 2003 Server into an Oracle 10G database that lives on a remote server. We have the full suite of products Incident/Problem/Change/Asset/SLM etc... We are now receiving an error at startup that I was hoping someone here could shed some light on. When we start the BMC Remedy Action Request Service we receive the following error: Could not start the BMC Remedy Action Request System Server service on Local Computer. Error 1053: The service did not respond to the start or control request in a timely fashion. The service does start but it is taking just over 6 minutes to actually do so. Remedy Support has told me that: The delay in startup appears to be just in the fact that the normal startup queries ARServer runs to the db to load the data dictionary information into memory are taking a bit of time to be returned from the db. Basically ARServer is just waiting for the db to return the full result set. Here is the query I am referring to: Jun 07 2007 10:58:51.7180 */SELECT schemaId,fieldId,vuiId,propShort,propLong FROM field_dispprop ORDER BY 1 ASC,2 ASC,3 ASC Jun 07 2007 10:58:51.7500 */OK Jun 07 2007 11:01:42.2340 */COMMIT WORK Their suggestion is to make sure that all NICs and Network Components are set to Full Duplex, yet they can not tell me why this would be the cause or the fix. Just that they have seen resolve the issue in some cases. In our environment that is easier said than done. Are switches run at Auto/Auto. We have ran sniffers and found that there is no packet loss at startup and there is no negotiation issues. My network folks can see no reason why the connection speeds would cause this issue. Has anyone else seen this in the 7.x environment and do you have some insight as to why? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Error 1053: The service did not respond..
I was told that this was found on when the DB was on a Remote Oracle server. But they could not answer why. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Wednesday, June 20, 2007 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: Error 1053: The service did not respond.. This must be some sort of an oracle thing, right? My ARS 7.x Servers with ITSM 7 -asset/SLM/RKM/EIE using an instance of SQL Server 2005 on a separate machine have about a 1 minute service startup time. The servers are on the same subnet and connect to the same gigabit switch, but I don't see where that would make the difference between 15 minutes, or 8, and one! Am I missing something here?? Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Wednesday, June 20, 2007 1:31 PM To: arslist@ARSLIST.ORG Subject: Re: Error 1053: The service did not respond.. Live with it? :-/ Quite a few people have gone through the same thing you just did and nobody has found a way to speed things up. It's just a huge query with all the fields of ITSM7. I also have Disable Cache VUI Display properties turned off. Some people on the list see 15 minute startup times... I see 8, and consider myself lucky. Probably not what you wanted to hear... but certainly let us know if you find a way to drop it to under 5 minues! :-) -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Bardsley, Michael [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/20/2007 01:22 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Error 1053: The service did not respond.. ** We have recently installed ARS 7 on a Windows 2003 Server into an Oracle 10G database that lives on a remote server. We have the full suite of products Incident/Problem/Change/Asset/SLM etc... We are now receiving an error at startup that I was hoping someone here could shed some light on. When we start the BMC Remedy Action Request Service we receive the following error: Could not start the BMC Remedy Action Request System Server service on Local Computer. Error 1053: The service did not respond to the start or control request in a timely fashion. The service does start but it is taking just over 6 minutes to actually do so. Remedy Support has told me that: ?The delay in startup appears to be just in the fact that the normal startup queries ARServer runs to the db to load the data dictionary information into memory are taking a bit of time to be returned from the db. Basically ARServer is just waiting for the db to return the full result set. Here is the query I am referring to: Jun 07 2007 10:58:51.7180 */SELECT schemaId,fieldId,vuiId,propShort,propLong FROM field_dispprop ORDER BY 1 ASC,2 ASC,3 ASC Jun 07 2007 10:58:51.7500 */OK Jun 07 2007 11:01:42.2340 */COMMIT WORK? Their suggestion is to make sure that all NICs and Network Components are set to Full Duplex, yet they can not tell me why this would be the cause or the fix. Just that they have seen resolve the issue in some cases. In our environment that is easier said than done. Are switches run at Auto/Auto. We have ran sniffers and found that there is no packet loss at startup and there is no negotiation issues. My network folks can see no reason why the connection speeds would cause this issue. Has anyone else seen this in the 7.x environment and do you have some insight as to why? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
