Re: Removing Asset....?

[Chris While]

OK, I took a blunt approach!

The advice was we would have to start from scratch again!!! With that in
mind I thought, l"et's give it a go" And... IT WORKED!!! (or at least so
far!!)

Essentially I went through the CMDB forms, in alphbetical order! Then
proceeded through the asset (AST) forms...

If there was a warning about dependant forms I did not delete, paring them
down as I went has left 2CMDB and 10 AST forms. With further Panacea
analysis I might be able to further reduce them!

So far, all is well. We are going to run with this for a week, if we have no
issues then we go with this on the live platform...!!!

...Pass the Jackhammer here!


I'll keep you posted!

Thanks for assistance so far...

Chris


On Jan 30, 2008 4:12 PM, Robert Molenda <[EMAIL PROTECTED]> wrote:

> ** I came up with a "Check list" of things (forms, tables, workflow,
> import-definitions [groups, etc]) which had to be deleted, however it was
> quite extensive... Then resulted in tons of manual effort to perform the
> "uninstall"
>
> As a rule of thumb, if it can be "installed" it can "somehow" be
> de-installed, however "unpretty" it must be "jack-hammered" from the
> system...
>
> We succesfully removed Asset 4X which was integreated into 4X IM/CM, then
> installed CMDB 1.2, and then Asset 6x, and then integrated Asset 6X into
> IM/CM 4X manually... Quite a FUN project!
> What version(s) of applications are you on?
>
> Robert Molenda
> On Jan 30, 2008 7:55 AM, Rune Sorlid <[EMAIL PROTECTED]> wrote:
>
> > **
> > Hi.
> >
> > That is not an option. I had a discussion with BMC Support on this, and
> > the only option is to rollback to the backup you hopefully took before
> > installing Asset...
> >
> > We had to disable workflow that looked for Asset Licenses.
> >
> > /Rune Sorlid
> >
> >
> >
> >
> > 2008/1/30, Chris While <[EMAIL PROTECTED]>:
> >
> > > ** Hi Listers.
> > >
> > > Has anyone ever had experience of uninstalling asset? How did it go ?
> > >
> > > Thanks
> > >
> > > Chris
> > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> > > html___
> >
> >
> > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> > html___
> >
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
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>

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Removing Asset....?

[Chris While]

Hi Listers.

Has anyone ever had experience of uninstalling asset? How did it go ?

Thanks

Chris

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Re: Server woe... SOLVED

[Chris While]

Bit of a timing issue here...

Thanks for your answers. Looks like the app server came up just before the
DB, causing odd results in arerror.log

Have restarted Remedy again, and all seems well.

Thanks again

Chris

On Jan 16, 2008 3:59 PM, Mike White <[EMAIL PROTECTED]> wrote:

> **
>
> More of a punt than diagnosis, but you can try clearing cache
>
> Mike White
> Office: 813-978-2192
> E-mail: [EMAIL PROTECTED]
> [image: Inactive hide details for Chris While
> <[EMAIL PROTECTED]>]Chris While <[EMAIL PROTECTED]>
>
>
>
>
>
> *Chris While <[EMAIL PROTECTED]>*
> Sent by: "Action Request System discussion
> list(ARSList)" 
>
> 01/16/2008 10:37
> Please respond to arslist
>
>
>
>  To: arslist@ARSLIST.ORG
>  cc:
>  Subject: Server woe...
>
> ** Hi,
>
> Got an interesting one. I have a form which I can see and edit in Admin
> Tool. When I go to the user tool, I cannot open it. Checked permissions,
> restarted both app and DB, still nothing.
>
> We are running 7.0.1 Patch 003
>
> When trying to run export from command line, both Form and Active Links
> were not brought across!
>
> Any suggestions ?
>
> Thanks
>
> Chris
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
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> html___
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Server woe...

[Chris While]

Hi,

Got an interesting one. I have a form which I can see and edit in Admin
Tool. When I go to the user tool, I cannot open it. Checked permissions,
restarted both app and DB, still nothing.

We are running 7.0.1 Patch 003

When trying to run export from command line, both Form and Active Links were
not brought across!

Any suggestions ?

Thanks

Chris

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Re: Has anyone tried running Remedy ARS on Vista Home Edition?

[Chris While]

I installed 7.0.1

I used Oracle though, I have no experience of insallting on Vista using
MSSQL - it should be more compatible though, right ? :-)

One thing I have noticed (and this may be down to my install prefs with
Vista) is that although I  logged in as an Administrator, I still needed to
run the programs/batches as Administrator.

Good luck.

On Dec 31, 2007 9:43 AM, Remedy <[EMAIL PROTECTED]> wrote:

> ** Chris,
> Thanks for your response. Sounds good you were able to install
> them. Which version of ARS did you install? I am looking to use MS SQL
> developer edition as the database and i will be installing under the
> administrator account. Anything else that i need to take care of?
>
>
>
> On 31/12/2007, Chris While <[EMAIL PROTECTED]> wrote:
> >
> > ** Hi.
> >
> >
> > It was OK, a little problematic (as usual with Vista). Need to run the
> > installer in compatability mode, running as Admin. Also, when I start Oracle
> > I need to to it as Admin, before starting ARS as admin also.
> > It runs OK.
> >
> > Chris
> >
> > On Dec 31, 2007 9:28 AM, Arnab Baral <[EMAIL PROTECTED]> wrote:
> >
> > > ** Hi,
> > > I did and it did not allow me to install.
> > >
> > > Arnab
> > >
> > >
> > >   On 12/31/07, Remedy <[EMAIL PROTECTED] > wrote:
> > > >
> > > > ** Hi all,
> > > > I would like to know if anyone has successfully tried to
> > > > install & run Remedy ARS 6/7.x on Windows Vista Home edition? were 
> > > > there any
> > > > issues/concerns?
> > > >
> > > >
> > > > __20060125___This posting was submitted with
> > > > HTML in it___
> > >
> > >
> > > __20060125___This posting was submitted with HTML
> > > in it___
> > >
> >
> > __20060125___This posting was submitted with HTML in
> > it___
> >
>
> __20060125___This posting was submitted with HTML in
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Re: Has anyone tried running Remedy ARS on Vista Home Edition?

[Chris While]

I managed to get it installed OK. The most annoying problem was getting SQL
insert errors when trying to create new records. This was traced to Oracle
needing to be run as an Administrator.

Aside from the Vista-specific issues, the install ran as any other Windows
install I have done.

On Dec 31, 2007 9:38 AM, Remedy <[EMAIL PROTECTED]> wrote:

> ** Thanks for your response. What sort of problems did you see?
>
>
>
> On 31/12/2007, Arnab Baral <[EMAIL PROTECTED]> wrote:
> >
> > ** Hi,
> > I did and it did not allow me to install.
> >
> > Arnab
> >
> >
> > On 12/31/07, Remedy <[EMAIL PROTECTED] > wrote:
> > >
> > > ** Hi all,
> > > I would like to know if anyone has successfully tried to
> > > install & run Remedy ARS 6/7.x on Windows Vista Home edition? were there 
> > > any
> > > issues/concerns?
> > >
> > >
> > > __20060125___This posting was submitted with HTML
> > > in it___
> >
> >
> > __20060125___This posting was submitted with HTML in
> > it___
>
>
> __20060125___This posting was submitted with HTML in
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Re: Has anyone tried running Remedy ARS on Vista Home Edition?

[Chris While]

Hi.

It was OK, a little problematic (as usual with Vista). Need to run the
installer in compatability mode, running as Admin. Also, when I start Oracle
I need to to it as Admin, before starting ARS as admin also.
It runs OK.

Chris

On Dec 31, 2007 9:28 AM, Arnab Baral <[EMAIL PROTECTED]> wrote:

> ** Hi,
> I did and it did not allow me to install.
>
> Arnab
>
>
> On 12/31/07, Remedy <[EMAIL PROTECTED]> wrote:
> >
> > ** Hi all,
> > I would like to know if anyone has successfully tried to install
> > & run Remedy ARS 6/7.x on Windows Vista Home edition? were there any
> > issues/concerns?
> >
> >
> > __20060125___This posting was submitted with HTML in
> > it___
>
>
> __20060125___This posting was submitted with HTML in
> it___
>

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Re: CMDB in the Real World

[Chris While]

First one was used by a project team. An item was changed out on the telecom
switch complete with software update. On a selectable basis (nightly,
weekly, monthly) the switch was polled and a download made overnight.

This was then visible the next working day.

We had around 120,000 - 150,000 individual CI's and components
(Shelves/Cards/Ports etc) and it was very successful in terms of asset
identification. Within the first operational month we had increased our bill
by £60,000 ($120,000) over the duration of the contract remainder.

Remedy would call a C program which was controlled by a script (which was
modifiable by Remedy prior to the run) that downloaded the switch configs to
csv files, arimport into remedy.

This has since been replaced by XML calls to some extent.

The second one I am currently building, it will be used by everyone in time,
currently just the data engineers.

Thanks

Chris

On Nov 29, 2007 3:42 PM, Kaiser Norm E CIV USAF 96 CS/SCCE <
[EMAIL PROTECTED]> wrote:

> And how were the two CMDBs used? Who used them? How frequently? How was
> the data kept up-to-snuff?
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Chris While
> Sent: Thursday, November 29, 2007 9:39 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: CMDB in the Real World
>
> ** No, I have worked on two production CMDB's.
>
> In the short term, manual population is OK. Very soon a plan should be
> formulated (in fact it should be at the design of the data model stage)
> for auto population though, if for nothing else, verification purposes.
>
> They are complex to set up, mostly at the modelling stage - building is
> the least of the problem!
>
> Chris
>
>
> On Nov 29, 2007 3:31 PM, Kaiser Norm E CIV USAF 96 CS/SCCE <
> [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > wrote:
>
>
>Thanks, Jason.  So you're committed to doing all of the
> population
>manually? You're not worried that the whole thing will become
>unmanageable and the data become stale?
>
>Anybody else? Who else has a full-blown CMDB in production?
> Should I
>interpret the silence as an indication that *no one* has a real
> world
>CMDB in production?!
>
>
>-Original Message-
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller
>
>Sent: Wednesday, November 28, 2007 4:33 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: CMDB in the Real World
>
>We currently only have a few thousand (less than 5k) CIs however
> a large
>inventorying initiative is currently underway and we are
> expecting to
>start
>receiving spreadsheets to import soon. I expect that we will hit
> the
>tens of
>thousands fairly soon and then taper off for a bit.
>
>Yes, we have IT related CIs and other specialty CIs all in the
> Computer
>System class. One of the enhancements we made was to add a
> project name
>field and row level security is base on the project that is
> selected. So
>if
>a tech is on a more IT-centric project that person would never
> know that
>there are radars in the system other then it being listed in the
> CTIs.
>
>-Original Message-
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF
> 96
>CS/SCCE
>Sent: Wednesday, November 28, 2007 11:36 AM
>To: arslist@ARSLIST.ORG
>Subject: Re: CMDB in the Real World
>
>Thanks for the great examples! I have a question since you
> brought up
>the idea of autodiscovery (or the lack thereof)--how many CIs
> (ballpark)
>do you have?
>
>And do you have IT-related CIs mixed in with non-IT stuff?
> Computer
>systems along with RADAR, etc.?
>
>-Original Message-
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller
>Sent: Wednesday, November 28, 2007 1:00 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: CMDB in the Real World
>
>**
>
>Hi Norm,
>
>
>
>We have a CMDB (1.1 with ITSM 6) and we pretty much use it like
> Asset
>Management 4 (I haven't worked with 5.x but I don't think it was
> too
>much different from 4). We have hidden most of the classes and
> use the
>BMC_ComputerSystem for most everything from typical IT resources
> to more
>

Re: CMDB in the Real World

[Chris While]

No, I have worked on two production CMDB's.

In the short term, manual population is OK. Very soon a plan should be
formulated (in fact it should be at the design of the data model stage) for
auto population though, if for nothing else, verification purposes.

They are complex to set up, mostly at the modelling stage - building is the
least of the problem!

Chris

On Nov 29, 2007 3:31 PM, Kaiser Norm E CIV USAF 96 CS/SCCE <
[EMAIL PROTECTED]> wrote:

> Thanks, Jason.  So you're committed to doing all of the population
> manually? You're not worried that the whole thing will become
> unmanageable and the data become stale?
>
> Anybody else? Who else has a full-blown CMDB in production? Should I
> interpret the silence as an indication that *no one* has a real world
> CMDB in production?!
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller
> Sent: Wednesday, November 28, 2007 4:33 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: CMDB in the Real World
>
> We currently only have a few thousand (less than 5k) CIs however a large
> inventorying initiative is currently underway and we are expecting to
> start
> receiving spreadsheets to import soon. I expect that we will hit the
> tens of
> thousands fairly soon and then taper off for a bit.
>
> Yes, we have IT related CIs and other specialty CIs all in the Computer
> System class. One of the enhancements we made was to add a project name
> field and row level security is base on the project that is selected. So
> if
> a tech is on a more IT-centric project that person would never know that
> there are radars in the system other then it being listed in the CTIs.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
> CS/SCCE
> Sent: Wednesday, November 28, 2007 11:36 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: CMDB in the Real World
>
> Thanks for the great examples! I have a question since you brought up
> the idea of autodiscovery (or the lack thereof)--how many CIs (ballpark)
> do you have?
>
> And do you have IT-related CIs mixed in with non-IT stuff? Computer
> systems along with RADAR, etc.?
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller
> Sent: Wednesday, November 28, 2007 1:00 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: CMDB in the Real World
>
> **
>
> Hi Norm,
>
>
>
> We have a CMDB (1.1 with ITSM 6) and we pretty much use it like Asset
> Management 4 (I haven't worked with 5.x but I don't think it was too
> much different from 4). We have hidden most of the classes and use the
> BMC_ComputerSystem for most everything from typical IT resources to more
> specialized DoD resources. All of the classification is done by CTI just
> like the old days.
>
>
>
> When we started on our journey we decide with all of the specialized
> equipment that we were not going to build classes for everything (radar,
> cameras, protective clothing, etc). Since this is not a typical IT
> environment where the staff is intimately familiar with Remedy we needed
> to keep it as simple as possible and not have menu of classes that
> scroll off the screen when you want to create/modify/search for an
> asset, this is one stop shopping. We do use a handful of other classes
> such as BMC_BulkInventory, BMC_InventoryStorage and plan on using some
> of the software/application classes in the future.
>
>
>
> Unfortunately because CI's are located on other DoD networks where we
> would not be able to discover them or they are not even discoverable
> items, all of the discovery and updating is done manually. Not the most
> ideal situation but is a step in the right direction for our project.
>
>
>
> Jason
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
> CS/SCCE
> Sent: Wednesday, November 28, 2007 7:39 AM
> To: arslist@ARSLIST.ORG
> Subject: CMDB in the Real World
>
>
>
> **
>
> With the ongoing discussion of the OOB CMDB vs. a custom CMDB, I am very
> interested in discussing how CMDB's are actually being used in the
> field.
>
>
>
> In other words, for those who have implemented CMDBs and have them
> populated, what is being done with the data? Who looks at it? How is it
> refreshed?
>
>
>
> I am particularly interested in real world use, not theory.
>
> __20060125___This posting was submitted with HTML in
> it___
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> __20060125___This posting was submitted with HTML in
> it___
>
> 
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Re: Customized CMDB

[Chris While]

It's a tough call.

Hope I've at least not muddied the water futher !

Chris

On Nov 28, 2007 3:47 PM, Kathy Morris <[EMAIL PROTECTED]> wrote:

> ** The company has fully customized incident and change.  I can not even
> call what was built a change management or incident management application
> because the customized version is not managing the changes or incidences.
> Its more like a repository of incidence and changes.  There is no tasks, no
> relationship between CRs, not really an approval engine; we have a very
> skeletal version of change and incident-tracking.  One issue is none of the
> applications are integrated, we are not able to see the full change life
> cycle, because there are all these separate custom change applications; and
> the company is trying to adopt ITIL processes on paper, but somehow the
> thinking has not changed towards ITIL.
>
> On top of these customized change/incident applications within AR System,
> they would like to build a custom CMDB.
>
> In have my concerns about going down the fully customization route which
> is why I wanted to find out about other people's experiences .
>
>
>
>
> --
> Check out AOL Money & Finance's list of the hottest 
> productsand
>  top
> money 
> wastersof
>  2007.
> __20060125___This posting was submitted with HTML in
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Re: Customized CMDB

[Chris While]

Took about 2-3 Months to get an auto discovery tool in there along with the
initial build for the first one. It's been added to over time, probably
total time around 6 months.

That's taking it way beyone initial scope though.

The one I am developing one now is manually populated (for the moment at
least) - to get it to a stage where users could enter data and relate, was
around 4 weeks.

Still at an early stage, but I estimate total time will be around 7-10
weeks. Then the real work start when we integrate into existing business
models !

Chris

On Nov 28, 2007 3:37 PM, Kathy Morris <[EMAIL PROTECTED]> wrote:

> ** The client has fully customized, a
>
>
>
> --
> Check out AOL Money & Finance's list of the hottest 
> productsand
>  top
> money 
> wastersof
>  2007.
> __20060125___This posting was submitted with HTML in
> it___
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Re: Customized CMDB

[Chris While]

Hi,

I have built 2 CMDBs and I hold another opinion. CMDBs in themselves are
fairly simple entities. Building a system which allows the user to build
relationships between various objects is straightforward.

The great difficulty comes with the rules around how the CMDB is used in
conjunction with the rest of the business. In my experience it is often
harder to get a business to decide what the end game of CMDB is, than
actually building it.

The key in both CMDB's I have been involved with is the data model. Keep it
simple and clear and define individual objects by the data within the model,
rather than by the additon of more form objects.

My current company has just gone through the compare and contrast. We came
to the conculsion that the amount of additional roles the Asset module
introduced put the whole system in the "operationally challenging" pile, not
to mention the additional bespoke plug in's which would have been required.

Hope this gives a little more into the debate

Chris

On Nov 28, 2007 1:20 PM, Carey Matthew Black <[EMAIL PROTECTED]> wrote:

> Kathy,
>
> While it is far from a CMDB I can say that I have seen applications
> developed to store data like Network devices (and their
> configuration), People information, Incidents, Problems, etc... all
> custom developed based on the base ARS tool set. So I have to say that
> it can be done. However, there are bound to be quiet a few
> differences/details in the administration and development that would
> be quite different between a home grown CMDB and an ARS application to
> hold the same kind of data. Some of those differences might be
> "better" in the custom application case, but I suspect that not all of
> them would be.
>
>
> Before making that decision I would suggest that you give some serious
> consideration to the secondary benefits of using the OOB BMC CMDB.
> Like (for example and not limited to) access to AIE (Atrum Integration
> Engine) to populate the CMDB from other data source in your buisness.
> Yes you can build an "AIE" too. However, it is likely a part of the
> custom build that you have not yet considered. Also consider that if
> you buy "Service Desk" or "Change Management" or "Asset Management"
> then you kill several birds with one stone. Then there is the fact
> that BMC has published a CMDB API  too. (BTW: The CMDB API sets on top
> of the ARS API, so it is a wrapper of sorts.)
>
> Also be aware that BMC's decision to package any of their products
> with any of there other products could be changed at any time. [more
> likely between versions/releases] Also the terms of "how you can use"
> such applications with custom applications could also be changed.  For
> example, it is possible that BMC would allow you to have a "basic" (As
> defined by them) CMDB for use with their applications "at no
> additional cost", but they could also restrict your ability to
> customize it at some point in the future too. However, to be very
> clear, I know of no such intentions from BMC at this time. I have even
> heard some current high level people make statements about the idea
> that the OOB apps "will likely never" be deployed as "locked
> applications". As long as that attitude prevails, then I would expect
> the ability to customize any OOB application (or purchased sub
> component) to persist.  (So I can see a good reason to _not_ buy such
> an important part of your IT infrastructure from any vendor that would
> later determine the rules for how you can or can not do things in the
> future too. But that is more of a business risk assessment. You could
> also choose to develop from scratch at a later point in time too. Then
> it could be a "panic" implementation instead of a "planned" choice.)
>
> ( As usual it comes down to a build vs buy decision for your business. )
>
> In summary:
>  If your management is in the mood to build, then go build.
>  Almost no decision you make today will prevent you from doing the
> exact opposite tomorrow.
>
>  I believe that buying "ITIL processes" is not such a great thing.
> Buying technologies that allow you to quickly implement ITIL practices
> is a better approach. At the worst case you spend a lot of time and
> effort to find out how much work the OOB CMDB is really worth to you
> and you can later go buy the features (AKA: The right CMDB for your
> needs) that you are struggling to implement. At the best case you are
> able to build only the feature you need for today and later can either
> move to or integrate with an OOB CMDB (maybe in ARS, maybe in other
> technologies.)
>
> HTH.
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
> On Nov 27, 2007 2:13 PM, Kathy Morris <[EMAIL PROTECTED]> wrote:
> > **
> > We are trying to build from scratch the functionality that Remedy offers
> > with the out-of-box CMDB application.
> >
> > Has

Re: Workflow problem

[Chris While]

Hi,

You can loop the results into a single field.

For example if the single field is field is $Mail_Output$ and the
column is $TableFieldColumn$, the set fields on the table loop would
be;

$Mail_Output$ = $Mail_Output$ + ""+$TableFieldColumn$

That way each row in the table would be given it's own output line -
once table loop complete, then push contents of $Mail_Output$ in an
e-mail

Chris

On Nov 15, 2007 8:34 AM, Chris While <[EMAIL PROTECTED]> wrote:
> Hi,
>
> You can loop the results into a single field?
>
> For example if the single field is field is $Mail_Output$ and the
> column is $TableFieldColumn$, the set fields on the table loop would
> be;
>
> $Mail_Output$ = $Mail_Output$ + ""+$TableFieldColumn$
>
> That way each row in the table would be given it's own output line -
> once table loop complete, then push contents of $Mail_Output$ in an
> e-mail
>
> Chris
>
>
> On Mar 14, 2007 7:13 PM, Patrick St-Pierre <[EMAIL PROTECTED]> wrote:
> > Hi, i have to send a email every 15 minutes, that email contains a summary
> > of the ticket and a link (to the mide tier) of the ticket, but in this
> > email i cna have 4-7 or 20 ticket = 20 link 
> >
> > I don't know how to do that ...
> >
> > i try with a filter guide that loops on a table that contains the ticket
> > info .. but after where i stock information to get all in the same email ?
> >
> > like that
> >
> >
> > Ticket is open problem network http://server/midtier/shared/serverHD033
> > Ticket open printer failed http://server/midtier/shared/serverHD02525
> > Ticket open server down http://server/midtier/shared/serverHD77878
> >
> > all in the same email
> >
> > thanks
> >
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> >
>

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