Re: Fortify as Source Code Review Tool for Remedy?

[Daniel Wu]

Fortify is programming language code based, at least for the suite like Web
Inspect or the Code Analyzer. What are you trying to do ? To see the detail
underlying java code ?

When I say source code I mean *.java files, you mean use a decompiler to
read. However, most of the files in Remedy is more of already compiled code
- *.jar files. Something like a free tool called JavaDecompiler can
reconstruct the .java code, without 100% accuracy.

You can try to use that. If that's what you wanted to do, Fortify is not
the tool for that. If you only need to read the *.def file for various
objects, you can just use any enhanced text edit tool like Notepad++ to do
so.

On Monday, October 10, 2016, Raj <ravi6...@gmail.com> wrote:

> What would be the source code in this case, is it not the workflow for
> Active Links, Filters, etcthe source code?
> Please advise!
>
> On Monday, October 10, 2016 at 8:45:45 AM UTC-7, Daniel Wu wrote:
>>
>> ** If you have custom code in Remedy, it can help you review the custom
>> code. But for out of the box Remedy code, there is no way to see the source
>> code, unless you have the source code. Hopefully it helps.
>>
>> On Monday, October 10, 2016, Raj <ravi...@gmail.com> wrote:
>>
>>> **
>>> Hi All,
>>> I was wondering if it is possible to use Fortify as source code review
>>> tool for Remedy.
>>> Please advise.
>>> Thanks,
>>> Ravi
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>

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Re: Fortify as Source Code Review Tool for Remedy?

[Daniel Wu]

If you have custom code in Remedy, it can help you review the custom code.
But for out of the box Remedy code, there is no way to see the source code,
unless you have the source code. Hopefully it helps.

On Monday, October 10, 2016, Raj  wrote:

> **
> Hi All,
> I was wondering if it is possible to use Fortify as source code review
> tool for Remedy.
> Please advise.
> Thanks,
> Ravi
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[Daniel Wu]

Interesting read. Thanks for sharing.

On Thursday, September 15, 2016, Rabi Tripathi  wrote:

> **
> Dan,
> Thanks for keeping this community and this platform going for this long.
> You had the vision, you have had the dedication,  you've also had the
> tenacity to keep this amazing thing going steady. And you've kept the
> discipline on the list.
>
> I've been here since 1997, but since 2011 I have been an occasional
> lurker. Like an addict sniffing alcohol. I am glad I came in today to check.
>
> I accidentally stumbled into Remedy after college in 1996 and was still a
> Remedy guy till 2010. Sometimes I wonder what my career and my life would
> have been if I had made a different choice.
>
> After college, I was about to take a Visual C++ developer job at a bank in
> New York City. Out of the blue a company called RISC Management called to
> say they would make me a Remedy consultant and pay for travel around the
> country. I was sold. I didn't care what else they said and what Remedy was.
> One week of training and I was off in Atlanta helping I think it was Bell
> South, all expenses paid. Being paid a handsome $40,000 per year. I didn't
> know but I had  just switched to a track named Remedy for 14 years.
>
> Ok, I just reread what I wrote below and I warn you it has no point.
> Thinking of Remedy, ARSList and ARSListers brought back a lot of deep
> emotions and memories, so my mind wandered around.
>
> I have seen ARS 2.1 and beyond. No applications in the early days, each
> implementation started with building the app on the ARS engine you bought.
> Point and click customization, Rapid Application Development, process
> before the apps were the Remedy mantras. From Unix, the platform ported to
> Windows. Manualls were always green on black.
>
> I had to learn enough of SQL, Oracle, Sybase, Informix, and DB2 as
> sometimes there was no DBA. Went to Merril Lynch, JP Morgan, Motefiore
> Medical Center, Merial, Pitney Bowes, Uniliver, Down Jones, Gucci, Bureau
> of National Affairs, Celluar One, Heidrick and Struggles (Sears Tower),
> CIT, SIAC, Ameritech, Walgreens. Long ago, so I think statute of
> limitations on client disclosure has expired. I mostly did well on
> engagements, many solo, some in teams.
>
> Not always. I went to Compaq headquarters in Houston to port them from
> Unix to WinNT. I had trouble installing ARS. Pleas for help (text paging
> through a call, remember?) from my manager went unanswered (his dog ate his
> pager, literally, it turns out). I was sent back on the plane middle of the
> week, but I survived as I was very new (second or third gig). A client got
> upset for not knowing that macro files could be opened and customized.
> Mostly I wasn't this inept.
>
> ARS 3.x brought some apps. 4.x apps were more mature. I replaced a system
> in the literally deep, dark room under Wall street where a lot of circuits
> met (SIAC).
>
> I switched the company in 1.5 years, and started making $70,000. Got laid
> off in 10 months (red hot days of Remedy, but they didn't know how to get
> business), but quickly went back to work. The applications and the platform
> matured through the versions. ARWeb gave way to...forgot the name of the
> 1MB applet that had to be downloaded every time. Active Links became more
> active and Filters filtered more. Went to hospitals, banks, retailers
> (GUCCI, Walgreens),
>
> Escalations always confused people that if the Run If didn't match it did
> not fire Else code on each record, but fired it just once.
> Category/Type/Item were always problematic and everybody had an opinion. I
> had a gig just fixing the structure. I never understood why Remedy Notifier
> window was tiny and not resizable. Doug Mueller always said no when asked
> if he would consider an "undo" button in Remedy Admin.
>
> ARSList was always the best friend day and night. It multiplied your brain
> by a factor of 2000 or 3000. It was not only a tech forum, but a hangout.
> Reading the posts taught you 10 times what a training or one implementation
> would teach you.
>
> I never went to a RUG. Can't really explain why. No employer ever offered
> and I didn't try too hard. So I know the old timers mainly through their
> posts. Claire Sanford is a name I definitely remember. Dan's writings could
> be/are amusing, especially if he is writing about something he is not
> amused about.
>
> I became RAC certified. Wife was happy to use my mileage for free trips.
> Setup DSO in three continents. Did Unix scripting, C API programming, Perl
> scripting. In Detroit I worked a 24 hour day to troubleshoot an issue.
>
> Dark days of Peregrine took me to San Diego for Peregrine training. It was
> a waste, but wife got to come and we made it to Tiuana in Mexico.
>
> As Peregrine appeared to be going down, I bought $3000 worth of stock
> thinking I know the technology, it's good enough to make a come back. They
> went belly up and I got pennies back. This was a precursor to my 

Re: 9.1 Upgrade Change HostID

[Daniel Wu]

My understanding is that the license key and the host id is store on the
DB. If you are upgrading, whether or not you are upgrading on the same host
server or different, the store DB value will be taken over(updated) with
newest value of the MAC at the moment you launch the server license form.
The you must add the new license key to pair with the new Host ID, or it
will be recognized by the source code (internal program) that's a invalid
license key.

On Fri, Sep 2, 2016 at 11:15 AM, Frank Caruso 
wrote:

> I understand the MAC "could" change but the history of this server is that
> it has had the same license key (therefore MAC) for the last two years. It
> was only when the ARS 9.1 upgrade was run did the hostid change. When I
> checked BMCs web site I can find the original license key and host id and
> the hostid is different from what is being shown on the Add/Remove license
> screen.
>
> 
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Re: JOB: Remedy ITSM Expert Needed in Washington DC.

[Daniel Wu]

Rabi,
Where is the approximate work location? Remote available?

On Friday, August 26, 2016, Rabi Tripathi  wrote:

> **
> Hi all,
> There is an opening for a Remedy expert who can help an IT division use
> the Remedy ITSM 8.x (going to 9.x by year end) suite effectively.
>
> Federal client, so US Citizens only, existing secret clearance preferred.
> Permanent or contract position. No relocation or travel covered.
>
> No development, maintenance or deep configuration is involved because the
> division is a heavy user of Remedy (IM, PM, CM, KM, SLM, CMDB, Analytics),
> but does not maintain or own it.
>
> However, some knowledge/experience of development/configuration is
> preferred.
>
> Experience designing/generating metrics to measure contractually required
> metrics is highly preferred
>
> Solid experience in how techs use the ITSM modules, how SLM is configured,
> the ITSM data model and reporting through Analytics is a must.
>
> Effective verbal and communication skills required to advise mid-level
> leaders and train users.
>
> Please reply to ME DIRECTLY, with a quick blurb on your experience on the
> topics listed above.
>
> Thanks.
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: HTTPS Force Password Update

[Daniel Wu]

Could you go in to the User form to disable password change ?

On Tue, Jul 26, 2016 at 9:51 AM, Brian Pancia  wrote:

> We are setting up a BMC ITSM 9.1 system (we've had the same issue with
> previous versions.  We are using IIS and Tomcat with isapi_redirect.  Setup
> the system to force https.  The system works fine and redirects everything
> to https except the force password reset functionality.  For some reason
> that is trying to pop up in http.  Even with IIS being setup to force https
> and redirect all http requests to https, the force password reset
> functionality is still trying to come up http which errors out on the
> system.  Everything else works fine and we have been running this
> configuration for years.  Most of our users authenticate using LDAP, so
> this wasn't an issue.  We now have a group of external users that need to
> authenticate directly to remedy.  Has anyone seen and fixed this issue?
>
> Thanks,
>
> Brian
>
>
>
> DISCLAIMER: The information contained in this e-mail and its attachments
> contain confidential information belonging to the sender, which is legally
> privileged. The information is intended only for the use of the
> recipient(s) named above. If you are not the intended recipient, you are
> notified that any disclosure, copying, distribution or action in reliance
> upon the contents of the information transmitted is strictly prohibited. If
> you have received this information in error, please delete it immediately.
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Re: Mid Tier Install Prerequisite - TOMCAT

[Daniel Wu]

Would it be the same case if we use the bundled tomcat for SSO
implementation?

On Tuesday, July 12, 2016, Brian Pancia <panc...@finityit.com> wrote:

> Daniel,
>
> The Tomcat installation that comes with Mid-Tier is somewhat watered down
> from a full blown Tomcat installation.  With Mid-Tier it is just installing
> the essentials.  I always opt to install Tomcat prior to installing
> Mid-Tier.  However, Mid-Tier should work just fine if you used the packaged
> Tomcat that comes with Mid-Tier.
>
> Brian
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG <javascript:;>] On Behalf Of Daniel Wu
> Sent: Monday, July 11, 2016 12:10 PM
> To: arslist@ARSLIST.ORG <javascript:;>
> Subject: Re: Mid Tier Install Prerequisite - TOMCAT
>
> Correction, we did the tomcat installation during the mid tier
> installation, since it is included in the midtier.
>
>
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> contain confidential information belonging to the sender, which is legally
> privileged. The information is intended only for the use of the
> recipient(s) named above. If you are not the intended recipient, you are
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> upon the contents of the information transmitted is strictly prohibited. If
> you have received this information in error, please delete it immediately.
>
>
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Re: Mid Tier Install Prerequisite - TOMCAT

[Daniel Wu]

Here is what we have installed in sequence.
1.JDK 1.6u34
2.Mid Tier 7.6.04 along with tomcat 6
3.Config mid tier config tool
4.Restart mid tier server

I wander if there is more to do on the tomcat, other than changing the
server.xml for the port(what we prefer to do).

On Monday, July 11, 2016, Joe D'Souza <jdso...@shyle.net> wrote:

> Without a sense of what specific problem you are facing, its hard to guide
> you where you may or may not have missed something. But I can assure you
> that if you have followed all the steps as required as a part of
> pre-requisites before you stand up your system, there is not a lot you need
> to do to have the bundled Tomcat up and running.
>
> Joe
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG <javascript:;>] On Behalf Of Daniel Wu
> Sent: Monday, July 11, 2016 12:10 PM
> To: arslist@ARSLIST.ORG <javascript:;>
> Subject: Re: Mid Tier Install Prerequisite - TOMCAT
>
> Correction, we did the tomcat installation during the mid tier
> installation,
> since it is included in the midtier.
>
>
> 
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>
>
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Re: Mid Tier Install Prerequisite - TOMCAT

[Daniel Wu]

Correction, we did the tomcat installation during the mid tier installation, 
since it is included in the midtier.

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Mid Tier Install Prerequisite - TOMCAT

[Daniel Wu]

Was there any additional steps required for mid tier installation on the TOMCAT 
? 
We did a default tomcat install, then mid tier. Now we are missing a bunch of 
cookies.
I can see we are missing many folders on our tomcat instance including the 
rootmanager folder.

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Re: New Instance Setup

[Daniel Wu]

There is no reference to the old server. I figured out the issue is in the 
ar.cfg. The reference for approval server is either not correct or not exist. 
After updating ar.cfg, and restart, things are Ok now.

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ARS custom Java authentication guidance

[Daniel Wu]

We are trying to create our own custom Java authentication provider. I found a 
Java authenticator sample, but there is no documentation or guideline on where 
to put those compiled jar files or the properties files. If someone has any 
documentation on the custom Java, it would be greatly appreciated.

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Re: Goofy Error

[Daniel Wu]

What form did this occur?

On Thursday, February 11, 2016, Brittain, Mark 
wrote:

> **
>
> Hi All
>
>
>
> Has anyone seen this error before? I thought it was about a KB article
> with an expired review date. But after changing the review date I am still
> getting this error. Get this error in 5 times every minute. Can’t find an
> escalation or anything
>
>
>
> Thu Feb 11 16:35:21 2016  390603 : The SQL database operation failed. :
> ORA-01407: cannot update ("ARADMIN"."T1060"."C7") to NULL (ARERR 552
>
>
>
> ARS 7.6.04 SP5
>
> ITSM 7.6.04 SP2
>
>
>
> Mark
>
>
>
> *Mark Brittain*
>
> Sr. OSD Systems Engineer
>
> ITILv3 Foundation, Continual Service Improvement
>
> *NaviSite, Inc. – A Time Warner Cable Company*
>
> mbritt...@navisite.com
> 
>
> Office: 315.634.9337
>
> Mobile: 315.882.5360
>
> [image: navsig]
>
>
>
> --
>
> This E-mail and any of its attachments may contain Time Warner Cable
> proprietary information, which is privileged, confidential, or subject to
> copyright belonging to Time Warner Cable. This E-mail is intended solely
> for the use of the individual or entity to which it is addressed. If you
> are not the intended recipient of this E-mail, you are hereby notified that
> any dissemination, distribution, copying, or action taken in relation to
> the contents of and attachments to this E-mail is strictly prohibited and
> may be unlawful. If you have received this E-mail in error, please notify
> the sender immediately and permanently delete the original and any copy of
> this E-mail and any printout.
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Upgrade ITSM from 7.6.04 SP3 to 9.0.01

[Daniel Wu]

We will have to consider that now. I heard the custom form and overlay
naming conventions have changed. We have ton of +CUST:form123 type of forms
and objects. I wander how we are dealing those in 9.

On Tuesday, January 19, 2016, David Charters <da...@charterstechnologies.com>
wrote:

> **
>
> 9.x has a very cool data manger you will want to use for data. Custom
> objects export and import or if there are not too many do it by hand. 9.x
> is so different you might not want or need those customizations. Have you
> done a gap analysis yet to create the requirments?
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG <javascript:_e(%7B%7D,'cvml','arslist@ARSLIST.ORG');>]
> *On Behalf Of *Daniel Wu
> *Sent:* Tuesday, January 19, 2016 10:05 PM
> *To:* arslist@ARSLIST.ORG
> <javascript:_e(%7B%7D,'cvml','arslist@ARSLIST.ORG');>
> *Subject:* Re: Upgrade ITSM from 7.6.04 SP3 to 9.0.01
>
>
>
> ** Thank you, David. I think we are going to set up the new environment
> just as you described. My concern would be those overlays and custom
> objects. Would there be any major issues causing the obj import to fail, so
> we will have to recreate those objects? Also when you say "copy data", what
> did you mean by that? Is it export to arx then import?
>
> On Tuesday, January 19, 2016, David Charters <
> da...@charterstechnologies.com
> <javascript:_e(%7B%7D,'cvml','da...@charterstechnologies.com');>> wrote:
>
> My recommendation having done this would be to bring up a 9.x server
> fresh, copy data and cut over. Don't try to upgrade from 7.6.4 to 9.x. The
> ITSM and Remedy database models are too different.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Daniel Wu
> Sent: Tuesday, January 19, 2016 4:38 PM
> To: arslist@ARSLIST.ORG
> Subject: Upgrade ITSM from 7.6.04 SP3 to 9.0.01
>
> Is there any major issue upgrade from ARS 7.6.04 SP3 to 9.0.01 ?
> We are considering upgrade options. And we are debating from 8.1.02 vs.
> 9.0.01.
> Any help or guides is much appreciated.
>
> About our ITSM 7.6.04 SP3:
> sitting on unix based Oracle 11gR2 DB
> App Server is separated with Mid Tier server.
>
>
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Re: Upgrade ITSM from 7.6.04 SP3 to 9.0.01

[Daniel Wu]

Thanks Warren. I was posting a question on your chain at the same time. I
appreciate the link you sent. I'd be sure to check it out. You can answer
my question here in my posting chain, if you like.

In our particular environment, I will have to stance up another instance
and run in parallel to compare, then do the cut over. And that won't be the
live system.

On Wednesday, January 20, 2016, Warren R. Baltimore II <
warrenbaltim...@gmail.com> wrote:

> **
> Daniel,
>
> We just completed the upgrade from 7.6.04 to 9.0.01.  For the most part it
> was relatively easy albeit a VERY long process.  I strongly urget that you
> take a look at this link if you haven't.  We followed this process and
> found it to work quite well.
> https://docs.bmc.com/docs/display/public/brid90/Upgrading+from+a+version+7.6.04+or+8.0.xx
> .
>
> Some things to keep in mind.  When you are working on the Reconciliation,
> you must have a copy of your current installation running on a network that
> your development server can see.  This is necessary so that the developers
> studio can connect with both for the "compare and contrast" part of the
> show.  This part can take awhile depending on the number of customizations
> you have made.  Don't make the mistake that I made and not take the time to
> really look at them.  I ended up losing some things that I really needed
>
> The problems we have run into since Monday when we went live are these:
>
>- Reports can no longer be unlimited.  Even though the flags are set
>for the 3 properties in config.properties on the mid tier servers are set
>to 0, they seem to be interpreted as default which limits reports to 2000.
>I got around this issue by setting a ridiculously high number (2,000,000).
>- Email Servers are not leaving the "Waiting" State on the Failover
>Whiteboard.  Thus they don't send/receive.  If we manually set the primary
>to "Active" then they work fine.  I just have to monitor that till I get a
>fix from BMC.
>- I have a number of users who are no longer able to submit
>incidents.  Some are receiving error messages that they do not have the
>right permissions (they do) and one is being told to provide information
>for the ticket that no one else has ever been required to provide.  One
>other person cannot get to the people search form from the incident form.
>He is told that he doesn't have the appropriate permissions.
>- Some users are complaining that they are not receiving their
>notification  Not sure about this one.
>
> That said, this has been one of the easiest upgrades I've gone through
> (the actual upgrade of production).  We worked on it for a couple of
> months, and practiced quite a bit, but all of the preparation really helped.
>
> We started the actual work on last Friday at 6 pm and finished the last
> install at 6 pm on Sunday.  My partner and I worked the upgrade straight
> through (taking turns for some shut eye).  That was to upgrade 3 app
> servers and 3 mid tier servers.
> Hope that gives you some idea
>
>
> On Tue, Jan 19, 2016 at 11:51 PM, David Charters <
> da...@charterstechnologies.com
> <javascript:_e(%7B%7D,'cvml','da...@charterstechnologies.com');>> wrote:
>
>> **
>>
>> 9.x has a very cool data manger you will want to use for data. Custom
>> objects export and import or if there are not too many do it by hand. 9.x
>> is so different you might not want or need those customizations. Have you
>> done a gap analysis yet to create the requirments?
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG <javascript:_e(%7B%7D,'cvml','arslist@ARSLIST.ORG');>]
>> *On Behalf Of *Daniel Wu
>> *Sent:* Tuesday, January 19, 2016 10:05 PM
>> *To:* arslist@ARSLIST.ORG
>> <javascript:_e(%7B%7D,'cvml','arslist@ARSLIST.ORG');>
>> *Subject:* Re: Upgrade ITSM from 7.6.04 SP3 to 9.0.01
>>
>>
>>
>> ** Thank you, David. I think we are going to set up the new environment
>> just as you described. My concern would be those overlays and custom
>> objects. Would there be any major issues causing the obj import to fail, so
>> we will have to recreate those objects? Also when you say "copy data", what
>> did you mean by that? Is it export to arx then import?
>>
>> On Tuesday, January 19, 2016, David Charters <
>> da...@charterstechnologies.com
>> <javascript:_e(%7B%7D,'cvml','da...@charterstechnologies.com');>> wrote:
>>
>> My recommendation having done this would be to bring up a 9.x server
>> fresh, copy data and cut over. Don't try to upg

Re: Email Service is non functioning after upgrade to 9.0.01

[Daniel Wu]

Hi Warren,
I am curious when you "upgrade" to version 9. Did you really go through the
upgrade steps or you went new instance and cut over? I ask this because we
are also consider version 9. We are on 7.6.04.

On Wednesday, January 20, 2016, Warren R. Baltimore II <
warrenbaltim...@gmail.com> wrote:

> **
> Thanks for the replies everyone!  Sorry I didn't get back sooner.
>
> I spent quite a long time on the phone yesterday with Dolly from BMC.
> What we discovered was that while my email servers were coming up, the
> primary was not moving into an Active State, instead they were all in a
> Waiting state.
>
> We manually moved them to Active, and the primary one started functioning.
>
> We then made a change to the server and restarted the service, and it went
> back to waiting.  Dolly has my log files and is working with Engineering to
> find out what the cause might be.  In the meantime, I know now what is
> wrong and can take some easy steps to ensure it stays up and running until
> we find out how to fix the issue.
>
> On Tue, Jan 19, 2016 at 12:36 AM, Walunjkar, Parshuram <
> parshuram_walunj...@bmc.com
> > wrote:
>
>> **
>>
>> Warren,
>>
>> By looking your logs your email engine is up and running correctly.
>>
>>
>>
>> After 9.0 all Email Engines are running in server group env, and
>> following the service failover i.e sharing email engine load among them.
>>
>>
>>
>> You can follow the docs for more information about service failover.
>>
>>
>> https://docs.bmc.com/docs/display/public/ars9000/Email+engine+service+failover+in+a+server+group
>>
>>
>>
>> let me  know if you required any help.
>>
>> Hope this will help you.
>>
>>
>>
>> --Parshram
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG ]
>> *On Behalf Of *Warren R. Baltimore II
>> *Sent:* 18 January 2016 10:21 PM
>> *To:* arslist@ARSLIST.ORG
>> 
>> *Subject:* Email Service is non functioning after upgrade to 9.0.01
>>
>>
>>
>> **
>>
>> First, the technical stuff.
>>
>> AREmail is running on a MS Server 2008 SP2 (Virtual)
>>
>> We upgraded from ARS 7.6.04 to 9.0.01 in a 3 app server environment.
>>
>> Email is only currently running on one of the 3 app servers
>>
>> Java JRE is 8u66
>>
>> The Email service comes up, and the email log and email.lck file is
>> created...
>>
>> And then nothing.  We've checked the email_daemon.properties file, and it
>> looks good.
>>
>> Here is the log file.
>>
>>  /* Mon Jan 18 2016 11:26:09.969 */ Application has started Version:
>> 9.0.01 201508191530
>>  /* Mon Jan 18 2016 11:26:09.969 */ Checking connection to server:
>> ESA-REMAPP01.[ServerDomain] ...
>>  /* Mon Jan 18 2016 11:26:09.969 */ Using RMI Port 
>>  /* Mon Jan 18 2016 11:26:09.970 */ Using JRE: 1.8.0_66
>>  /* Mon Jan 18 2016 11:26:11.843 */ Successfully connected at Jan
>> 18, 2016 11:26:11 AM
>>  /* Mon Jan 18 2016 11:26:38.893 */ Email Engine asserting waiting
>> state for provider:[com.bmc.arsys.emaildaemon://incoming/AR_Incoming]
>>  /* Mon Jan 18 2016 11:26:38.894 */ Email Engine asserting waiting
>> state for provider:[com.bmc.arsys.emaildaemon://outgoing/ARSystem_Out]
>>
>> I've removed the domain name and rmi port for security reasons.
>>
>> Any help you can provide would be most appreciated.  We're supposed to go
>> live this afternoon, and we have to get email up!
>>
>> --
>>
>> Warren R. Baltimore II
>> Remedy Developer
>> 410-533-5367
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
>
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Upgrade ITSM from 7.6.04 SP3 to 9.0.01

[Daniel Wu]

Is there any major issue upgrade from ARS 7.6.04 SP3 to 9.0.01 ?
We are considering upgrade options. And we are debating from 8.1.02 vs. 9.0.01.
Any help or guides is much appreciated. 

About our ITSM 7.6.04 SP3:
sitting on unix based Oracle 11gR2 DB
App Server is separated with Mid Tier server. 

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Re: Upgrade ITSM from 7.6.04 SP3 to 9.0.01

[Daniel Wu]

Thank you, David. I think we are going to set up the new environment just
as you described. My concern would be those overlays and custom objects.
Would there be any major issues causing the obj import to fail, so we will
have to recreate those objects? Also when you say "copy data", what did you
mean by that? Is it export to arx then import?

On Tuesday, January 19, 2016, David Charters <da...@charterstechnologies.com>
wrote:

> My recommendation having done this would be to bring up a 9.x server
> fresh, copy data and cut over. Don't try to upgrade from 7.6.4 to 9.x. The
> ITSM and Remedy database models are too different.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG <javascript:;>] On Behalf Of Daniel Wu
> Sent: Tuesday, January 19, 2016 4:38 PM
> To: arslist@ARSLIST.ORG <javascript:;>
> Subject: Upgrade ITSM from 7.6.04 SP3 to 9.0.01
>
> Is there any major issue upgrade from ARS 7.6.04 SP3 to 9.0.01 ?
> We are considering upgrade options. And we are debating from 8.1.02 vs.
> 9.0.01.
> Any help or guides is much appreciated.
>
> About our ITSM 7.6.04 SP3:
> sitting on unix based Oracle 11gR2 DB
> App Server is separated with Mid Tier server.
>
>
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> Answers Are, and have been for 20 years"
>
>
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>

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Re: Move Objects on CHG:Infrastructure Change

[Daniel Wu]

7.6.04 is what we started with.

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Move Objects on CHG:Infrastructure Change

[Daniel Wu]

I am trying to move objects on the CHG:Infrastructure Change from current 
environment to a new environment. Both environments are pretty much the same. 
But i ran into same fields appear twice after the .def import. An example would 
be Field1 is on the current form, Field 1 is on new overlay. Field1 and Field 1 
are the same, but with different field ID. So it appeared as Field1 Field 1 in 
the new destination form, instead of just Field 1, which is what I want. 
 
How would I avoid that from happening, without blowing away the existing data 
in CHG:Infrastructure Change? 
If I have to delete the base form from Base Dev mode, the data will disappear. 
If I just simply just import, then the scenario like the above will happen. 
There is got to be an alternative. 

I am using ITSM 7.6.04.

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