Re: Anyone up for a MWRUG get together?

[Estrella, Lisa]

Yes, I would attend!

Best Regards,
Lisa

From: Roys, Eric D [mailto:eric.r...@verizonbusiness.com]
Sent: Monday, April 25, 2011 11:50 PM
Subject: Re: Anyone up for a MWRUG get together?

**
Count me in :-)

Kind Regards,

Eric Roys
System Analyst/Programmer
Information Technology
Verizon Business

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
Sent: Sunday, April 24, 2011 12:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Anyone up for a MWRUG get together?
**
Hi Matt,

Would love to see everyone again!!  Someone will have to pick up the organizing 
duties but I'm certainly willing to attend and enjoy.  I need to spend some 
time with Remedy-ites!

Thanks,
Susan

Sussan Palmer
ShopperTrak
200 W Monroe St 11th Floor
Chicago, IL  60606
312-529-5325 office
312-502-7687 cell
spal...@shoppertrak.com
On Fri, Apr 22, 2011 at 11:32 AM, Matt Reinfeldt 
mailto:arsl...@mattreinfeldt.com>> wrote:
**
Folks,

I've had to migrate the RemedyUserGroups.com website to a new host, so I took 
the opportunity to revamp the site a little bit... :-)

I've only gotten a few of the User Groups listed currently, but if there are 
others out there who want more information about their groups posted, please 
contact me and we'll get you all set up!

Additionally, I am 'feeling the waters' to see who'd be interested in getting a 
MWRUG meeting together (see 
http://www.remedyusergroups.com !).  Please 
leave your thoughts/feedback on the site!

Thank you and have a great weekend!

Matt Reinfeldt


_attend WWRUG11 www.wwrug.com ARSlist: "Where the 
Answers Are"_

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_


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Re: Microsoft Operations Manager w/ARS connector (U)

[Estrella, Lisa]

Hi Sandra,

So you just submit the tickets via email then...right?  I was wondering
if that was an option and I guess it is.  Thanks!

Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO
Sent: Monday, April 02, 2007 10:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Microsoft Operations Manager w/ARS connector (U)

UNCLASSIFIED

We are using MOM as well. The threshold for alerts has been set and our
Remedy email account added to the email alert list.  Upon receipt of the
message, Remedy submits a ticket for the alert. Our SLAs take it from
there.

Sandra Hennigan

OSD Remedy Administrator
Office # 703-602-0980 x174
CACI - Ever Vigilant(tm)

Apparently, there is nothing that cannot happen today.  Mark Twain

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Estrella, Lisa
Sent: Monday, April 02, 2007 10:53 AM
To: arslist@ARSLIST.ORG
Subject: Microsoft Operations Manager w/ARS connector


** 

Hi,

 

We are currently using Microsoft Operations Manager (MOM) to monitor our
servers and network.  We want to create new remedy tickets based off the
alerts that MOM produces.  I have found a couple of companies that will
sell you their product which integrates MOM with ARS...however; I'm
trying to figure out if that is the best way to go.  If anyone currently
has integrated MOM with ARS; did you write your own code or create your
own connector?  Or did you just purchase a third party connector?  Do
you have any recommendations?

 

I am running ARS 6.3 (patch 20), Win 2003 Server, MS SQL 2000 (remote),
Remedy Helpdesk and Change Management 5.6.

 

Thanks!
Lisa

 

___
Lisa Estrella
Remedy Administrator/Developer


222 Merchandise Mart Ste 900, Chicago, IL 60654
P: 312.894.7331
F: 312.894.7050
[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> 

 

  _  

The information contained in this communication may be CONFIDENTIAL and
is intended only for the use of the recipient(s) named above. If you are
not the intended recipient, you are hereby notified that any
dissemination, distribution, or copying of this communication, or any of
its contents, is strictly prohibited. If you have received this
communication in error, please notify the sender and delete/destroy the
original message and any copy of it from your computer or paper files. 

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Microsoft Operations Manager w/ARS connector

[Estrella, Lisa]

Hi,

 

We are currently using Microsoft Operations Manager (MOM) to monitor our
servers and network.  We want to create new remedy tickets based off the
alerts that MOM produces.  I have found a couple of companies that will
sell you their product which integrates MOM with ARS...however; I'm
trying to figure out if that is the best way to go.  If anyone currently
has integrated MOM with ARS; did you write your own code or create your
own connector?  Or did you just purchase a third party connector?  Do
you have any recommendations?

 

I am running ARS 6.3 (patch 20), Win 2003 Server, MS SQL 2000 (remote),
Remedy Helpdesk and Change Management 5.6.

 

Thanks!
Lisa

 

___
Lisa Estrella
Remedy Administrator/Developer

 
222 Merchandise Mart Ste 900, Chicago, IL 60654
P: 312.894.7331
F: 312.894.7050
[EMAIL PROTECTED]  

 



The information contained in this communication may be CONFIDENTIAL and is 
intended only for the use of the recipient(s) named above.  If you are not the 
intended recipient, you are hereby notified that any dissemination, 
distribution, or copying of this communication, or any of its contents, is 
strictly prohibited.  If you have received this communication in error, please 
notify the sender and delete/destroy the original message and any copy of it 
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<>

Re: MID-TIER Patch 21 problem!

[Estrella, Lisa]

I am having the same problem.  I am on patch 20 though.  I did notice
that I only get the error when I login to the midtier using IE.  If I
use firefox, I don't get the error

 

Thanks,

Lisa



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pickering, Christopher
Sent: Tuesday, March 06, 2007 9:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem!

 

We also have the same problem and we jumped from 6.03 P16 to P21.

 

Chris Pickering

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie
Sent: Tuesday, March 06, 2007 10:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem!

** 

I did check and I'm even checking one more time.

But the problem did not happen until I applied Mid-Tier patch 21 we were
on patch 5 before so it was a big jump/

 

 

Dan Caissie

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Tuesday, March 06, 2007 10:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem!

 

Are you super duper sure you do not have a hidden field that is
populating with some data.  If so, you will need to check the "Disable
Change Flag" checkbox on the field.

 

I'm sure this is not the problem, but just checking.

 

Lisa

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie
Sent: Tuesday, March 06, 2007 9:54 AM
To: arslist@ARSLIST.ORG
Subject: MID-TIER Patch 21 problem!

** 

Ok Control we do have a problem here :-(

 

When logged into the Mid-Tier and going into the Remedy Support, Remedy
Requester or Remedy Management and clicking on the logout button I keep
getting this popup window.

Confirm Save Request - Web Page Dialog

Your changes have not been saved or sent Do you really want to close the
window?

 

 

 

The only thing that was done is to logon to the Mid-tier and opened the
Remedy Support page.

 

So since Remedy thinks every user is making a change when they logon
it's sucking up all of the floating user license and this is causing as
you can see.

 

I should also note this did not happen until I applied patch 21 on the
Mid-tier..

 

 

AR server 6.3 patch 21

Mid-Tier Patch 21 

 

 

I feel like a BATA tester.

Dan Caissie

United Natural Foods

 

__20060125___This posting was submitted with HTML in
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Re: Patch 20 and 21

[Estrella, Lisa]

That's weird.  I just called Remedy support and they said client 20 was
not needed for DST.  Just the server and midtier...

 

Now what?

 

Thanks,

Lisa



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Thursday, March 01, 2007 11:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Patch 20 and 21

 

** I did check.. The Client 20 is indeed needed for DST.. 

On 3/1/07, Christopher Michaud <[EMAIL PROTECTED]>
wrote: 

The reason I asked this question is according to BMC's DST White Paper,
there is no client patch... 

"Q. Is the BMC Remedy User executable affected? Do I have to really
re-distribute BMC Remedy User to all my users to correct this DST issue?
A. Only the mid tier and server executables contain DST fixes. However, 
BMC
does not recommend applying only a portion of a provided patch.
Customers
loading the 6.03 Patch 020 or 7.0.01 Patch 001 are strongly encouraged
to
install the
patches in their entirety."

However, David's last message seemed to infer that there was. Maybe I'm 
misinterpreting what he's saying.

Best Regards,

Christopher Michaud
Houston, BH2, 1434D
Phone: (713) 431-0144
E-mail: [EMAIL PROTECTED] 



patrick zandi <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"


03/01/2007 07:35 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Patch 20 and 21






** Thought David already answered that.. patch 20 client is needed.. for
dst.

On 3/1/07, Christopher Michaud < [EMAIL PROTECTED]
 > wrote:

**
David,

Were any of the changes in Client Patch 20, DST related?

Thanks for all of the info on the DST topic,


Christopher Michaud



"Easter, David" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)" <
arslist@ARSLIST.ORG>
02/28/2007 06:24 PM

Please respond to
arslist@ARSLIST.ORG



To
arslist@ARSLIST.ORG 
cc

Subject
Re: Patch 20 and 21









**
No client changes were made in Patch 21 - which is why that folder is
not
included.  The fixes in the areas provided (server, E-mail, Mid-Tier)
are 
cumulative so if you load those areas from Patch 21, you do not need to
load those areas from Patch 20.

Thanks,

-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc. 

The opinions, statements, and/or suggested courses of action expressed
in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role
as 
a spokesperson, liaison or public relations representative for BMC
Software, Inc.


From: Action Request System discussion list(ARSList) [mailto:


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JOB: Remedy Developer position in Miami,FL

[Estrella, Lisa]

Hi,

 

I received this today and thought that I would forward it onto the
list...please respond to Matthew Longo as I don't know anything about
the job except for what is in the email.  

 

Thanks,
Lisa


+

 

Hello,

 

My name is Matthew Longo; I am a Technical Recruiter at Consultis of
South Florida.  We are an IT/IS Specialty Recruiting Firm that provides
leading, cutting edge technology firms in South Florida.  I am currently
recruiting for a Remedy Developer position in Miami.

Below please find the job description for the position that we currently
have open.  If you have an interest or if you know anyone that would be
interested in this or similar positions please forward this email on to
him/her.  I greatly appreciate your assistance, please feel free to
address any inquires to me.  I can be reached at the contact information
provided at the close of this email.  


JOB DESCRIPTION:
This is a contract to hire opportunity with one of our well known South
Florida Clients. 

Must have at least 2 years of work experience as a Remedy
Developer/Programmer.
Remedy Development 6.x or higher and Oracle backend.
Experience with Remedy's ARS.
Experience with IT Service Management applications.
Oracle 9i.
Remedy integration experience to Tivoli or SMS is a plus.
Experience with Remedy CMDB is a plus.


Thank you for your help, 

Best regards, 

Matthew Longo
Technical Recruiter
[EMAIL PROTECTED]
4401 N. Federal Hwy.  Suite 100  Boca Raton, FL 33431
561-750-8745 Phone





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Re: Login problems using AREA LDAP Authentication

[Estrella, Lisa]

OK...that makes sense now.  I am using the AREA LDAP for workflow I have
that is gathering user's data and populating the people form.  Sorry...I
guess I was confused also about which form was used for the
authentication.  My ARDBC LDAP is set up correct too...I will check with
my sys admin guys for more info about which server has the global
catalog like the other person suggested.

 

Thanks,

Lisa



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Thursday, January 25, 2007 10:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Login problems using AREA LDAP Authentication

 

** 

I messed up.. I am sorry, 

I thought data was being retrieved.. this is the purpose of AREA..

 

 I saw the SECOND email sent with AREA settings.. and went in that
direction, my bad.. 

AREA is used for DATA retrieval/Update , not authentication.

ARDBC LDAP Confiration is all that is needed for Authentication.. 

 

Thank you .. the original message was fine.. the Second message got me
off track.. 

AREA is not needed. at all.

Sorry.. 




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Re: Login problems using AREA LDAP Authentication

[Estrella, Lisa]

OK...I'll find out from my sys admins which one that is...

 

Thanks,

Lisa



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of ARSList
Sent: Thursday, January 25, 2007 10:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Login problems using AREA LDAP Authentication

 

I believe you want to go after a Domain Controller that has the Global
Catalog (GC).

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Estrella, Lisa
Sent: Thursday, January 25, 2007 8:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Login problems using AREA LDAP Authentication

 

Hi,

 

Yep...It's the same.  I did notice that the users account is on a
different AD server (HQDC2)...so maybe it's something with that.  It
shouldn't make a difference since it should be replicating...but, you
never know

 

Thanks,

Lisa



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Thursday, January 25, 2007 10:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: Login problems using AREA LDAP Authentication

 

** 

Open Hyena, and go to your users directory, 

fine a customer, and double click / or right mouse properties

.. now under the customer there is an ObjectTab.. 

Select it .. and look at the field : Full object Direcotry Path.

Now:: copy and paste to a note pad..

REMOVE  ldap:// blah blah/Username / 

you will be left with ou=_somthing,ou=Somethingelse,dc=whatever..

That is what you want in that field...

Check to see if they are the same.. 

 

On 1/24/07, Estrella, Lisa <[EMAIL PROTECTED]> wrote: 

** 

Good afternoon,

 

Has anyone who is using AREA LDAP authentication experienced the
following problem?  And if so, were you able to fix it?

 

Sometimes when a user is prompted to change their network password (and
they change it) they are no longer able to log into the midtier.  They
receive the standard authentication error.  If our helpdesk resets the
password for them, then they are able to login just fine.  I know that
sometimes it can take up to 15 minutes to replicate between AD servers,
but I still don't understand why this is happening with some of my users
when they manually change their password. 

 

I just wanted to see if anyone else has experienced this.

 

Thanks,

Lisa

 

ARS 6.3 patch 18

HD 6.0

CM 6.0

SQL

Win Server 2003

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Re: Login problems using AREA LDAP Authentication

[Estrella, Lisa]

Hi,

 

Yep...It's the same.  I did notice that the users account is on a
different AD server (HQDC2)...so maybe it's something with that.  It
shouldn't make a difference since it should be replicating...but, you
never know

 

Thanks,

Lisa



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Thursday, January 25, 2007 10:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: Login problems using AREA LDAP Authentication

 

** 

Open Hyena, and go to your users directory, 

fine a customer, and double click / or right mouse properties

.. now under the customer there is an ObjectTab.. 

Select it .. and look at the field : Full object Direcotry Path.

Now:: copy and paste to a note pad..

REMOVE  ldap:// blah blah/Username / 

you will be left with ou=_somthing,ou=Somethingelse,dc=whatever..

That is what you want in that field...

Check to see if they are the same.. 

 

On 1/24/07, Estrella, Lisa <[EMAIL PROTECTED]> wrote: 

** 

Good afternoon,

 

Has anyone who is using AREA LDAP authentication experienced the
following problem?  And if so, were you able to fix it?

 

Sometimes when a user is prompted to change their network password (and
they change it) they are no longer able to log into the midtier.  They
receive the standard authentication error.  If our helpdesk resets the
password for them, then they are able to login just fine.  I know that
sometimes it can take up to 15 minutes to replicate between AD servers,
but I still don't understand why this is happening with some of my users
when they manually change their password. 

 

I just wanted to see if anyone else has experienced this.

 

Thanks,

Lisa

 

ARS 6.3 patch 18

HD 6.0

CM 6.0

SQL

Win Server 2003

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Re: Login problems using AREA LDAP Authentication

[Estrella, Lisa]

Hi,

 

I used to have it like that, but was running into some problems.  So,
after talking to remedy support, he (I can't remember his name, but he
was very helpful) recommended that I used the samaccountname.  I haven't
encountered any problems except for this one which is more of an
annoyance then a problem since I can't duplicate it...

 

 

Thanks,

Lisa



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Thursday, January 25, 2007 10:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Login problems using AREA LDAP Authentication

 

** 

Lisa, 

is it possible to narrow this by adding in an ou ?

like

 

ou=rrs all users,ou=rmWould be for me..   Then all lthe stuff you
have.. 

Can you narrow this.. it would be a little better I would think.. 

 

On 1/25/07, Estrella, Lisa <[EMAIL PROTECTED]> wrote: 

** 

Hi,

 

I'm using the following:

 

Host name:  hqdc1.ad.navteq.com <http://hqdc1.ad.navteq.com/> 

User base:  DC=ad,DC=navteq,DC=com

User Search:  samaccountname=$\USER$

 

I haven't noticed any problems like you are describing...it's just some
people aren't able to log into remedy after changing their password.  I
have had them try to use their old password and that doesn't work
either.  That is why I initially had the helpdesk reset their password
again and then it works.  So, I'm not sure what is going on.  Just to
clarify...it only happens every once in a while and not for everyone.
??? 

 

Thanks,

Lisa



From: Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] On Behalf Of ARSList
Sent: Wednesday, January 24, 2007 3:52 PM
To: arslist@ARSLIST.ORG 
Subject: Re: Login problems using AREA LDAP Authentication

 

What Host name, User Base, and User Search Filter settings?

 

I have noticed AREA (somehow) uses a cached password on our system for
about an hour. I am not sure how this happens though.  It seems pretty
weird. If I change my LDAP password, I can still use my old password for
around an hour, along with the new password. 

 

Be sure your Distinguished Name logon account can see all the OUs below
wherever the users are.

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Estrella, Lisa
Sent: Wednesday, January 24, 2007 11:38 AM
To: arslist@ARSLIST.ORG
Subject: Login problems using AREA LDAP Authentication

 

Good afternoon,

 

Has anyone who is using AREA LDAP authentication experienced the
following problem?  And if so, were you able to fix it? 

 

Sometimes when a user is prompted to change their network password (and
they change it) they are no longer able to log into the midtier.  They
receive the standard authentication error.  If our helpdesk resets the
password for them, then they are able to login just fine.  I know that
sometimes it can take up to 15 minutes to replicate between AD servers,
but I still don't understand why this is happening with some of my users
when they manually change their password. 

 

I just wanted to see if anyone else has experienced this.

 

Thanks,

Lisa

 

ARS 6.3 patch 18

HD 6.0

CM 6.0

SQL

Win Server 2003

__20060125___This posting was submitted with HTML in
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Re: Login problems using AREA LDAP Authentication

[Estrella, Lisa]

The host ID?  It is the primary AD server...

 

Yeah, originally I thought it could be replication, but sometimes it
will be a whole day where they can't log on.  I know it isn't taking
that long for the new password to replicate...at least I hope not!!

 

Thanks,

Lisa



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Thursday, January 25, 2007 9:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Login problems using AREA LDAP Authentication

 

** 

Is this your primary or the seconday / redundant system.. .. 

There is a replication delay.. I did not think it was that bad.. but it
is possible ?

 

On 1/25/07, Estrella, Lisa <[EMAIL PROTECTED]> wrote: 

** 

Hi,

 

I'm using the following:

 

Host name:  hqdc1.ad.navteq.com <http://hqdc1.ad.navteq.com/> 

User base:  DC=ad,DC=navteq,DC=com

User Search:  samaccountname=$\USER$

 

I haven't noticed any problems like you are describing...it's just some
people aren't able to log into remedy after changing their password.  I
have had them try to use their old password and that doesn't work
either.  That is why I initially had the helpdesk reset their password
again and then it works.  So, I'm not sure what is going on.  Just to
clarify...it only happens every once in a while and not for everyone.
??? 

 

Thanks,

Lisa



From: Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] On Behalf Of ARSList
Sent: Wednesday, January 24, 2007 3:52 PM
To: arslist@ARSLIST.ORG 
Subject: Re: Login problems using AREA LDAP Authentication

 

What Host name, User Base, and User Search Filter settings?

 

I have noticed AREA (somehow) uses a cached password on our system for
about an hour. I am not sure how this happens though.  It seems pretty
weird. If I change my LDAP password, I can still use my old password for
around an hour, along with the new password. 

 

Be sure your Distinguished Name logon account can see all the OUs below
wherever the users are.

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Estrella, Lisa
Sent: Wednesday, January 24, 2007 11:38 AM
To: arslist@ARSLIST.ORG
Subject: Login problems using AREA LDAP Authentication

 

Good afternoon,

 

Has anyone who is using AREA LDAP authentication experienced the
following problem?  And if so, were you able to fix it? 

 

Sometimes when a user is prompted to change their network password (and
they change it) they are no longer able to log into the midtier.  They
receive the standard authentication error.  If our helpdesk resets the
password for them, then they are able to login just fine.  I know that
sometimes it can take up to 15 minutes to replicate between AD servers,
but I still don't understand why this is happening with some of my users
when they manually change their password. 

 

I just wanted to see if anyone else has experienced this.

 

Thanks,

Lisa

 

ARS 6.3 patch 18

HD 6.0

CM 6.0

SQL

Win Server 2003

__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with
HTML in it___ __20060125___This posting was
submitted with HTML in it___ 




-- 
Patrick Zandi __20060125___This posting was
submitted with HTML in it___ 


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Answers Are"

Re: Login problems using AREA LDAP Authentication

[Estrella, Lisa]

Hi Andrew,

 

Yes, the servers are on windows and the same domain as the user
accounts.  I am using the "samaccountname" as the login ID's for remedy.
I do have the passwords cleared and the cross reference blank passwords
checked.  Are you saying that we aren't using the AREA LDAP if that is
checked?  I thought you had to have that information filled out so that
it knew where to authenticate.  Now I'm getting confused...

 

Sorry!

 

Thanks,

Lisa



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Baxter, Andrew
Sent: Thursday, January 25, 2007 9:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Login problems using AREA LDAP Authentication

 

I believe your ARS Servers is also running on windows.  Is this server
in the same domain as your users accounts?  What are you using for logon
ID's in Remedy, it appears the samaccountname without a domain prefix.
If your ARS Server is in the same domain as your user accounts and it is
running on windows there shouldn't be any need to use the AREA LDAP
Authentication, you should be able to simply clear the passwords for all
users from Remedy and check the box to cross reference blank passwords.
We are using the Active Directory UPN for the Remedy login at my company
so we can handle multiple domains without using AREA LDAP
Authentication.

 

Thanks,

Andrew Baxter



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Estrella, Lisa
Sent: Thursday, January 25, 2007 10:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Login problems using AREA LDAP Authentication

 

Hi,

 

I'm using the following:

 

Host name:  hqdc1.ad.navteq.com

User base:  DC=ad,DC=navteq,DC=com

User Search:  samaccountname=$\USER$

 

I haven't noticed any problems like you are describing...it's just some
people aren't able to log into remedy after changing their password.  I
have had them try to use their old password and that doesn't work
either.  That is why I initially had the helpdesk reset their password
again and then it works.  So, I'm not sure what is going on.  Just to
clarify...it only happens every once in a while and not for everyone.
???

 

Thanks,

Lisa



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of ARSList
Sent: Wednesday, January 24, 2007 3:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Login problems using AREA LDAP Authentication

 

What Host name, User Base, and User Search Filter settings?

 

I have noticed AREA (somehow) uses a cached password on our system for
about an hour. I am not sure how this happens though.  It seems pretty
weird. If I change my LDAP password, I can still use my old password for
around an hour, along with the new password. 

 

Be sure your Distinguished Name logon account can see all the OUs below
wherever the users are.

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Estrella, Lisa
Sent: Wednesday, January 24, 2007 11:38 AM
To: arslist@ARSLIST.ORG
Subject: Login problems using AREA LDAP Authentication

 

Good afternoon,

 

Has anyone who is using AREA LDAP authentication experienced the
following problem?  And if so, were you able to fix it?

 

Sometimes when a user is prompted to change their network password (and
they change it) they are no longer able to log into the midtier.  They
receive the standard authentication error.  If our helpdesk resets the
password for them, then they are able to login just fine.  I know that
sometimes it can take up to 15 minutes to replicate between AD servers,
but I still don't understand why this is happening with some of my users
when they manually change their password.

 

I just wanted to see if anyone else has experienced this.

 

Thanks,

Lisa

 

ARS 6.3 patch 18

HD 6.0

CM 6.0

SQL

Win Server 2003

__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with
HTML in it___ __20060125___This posting was
submitted with HTML in it___ __20060125___This
posting was submitted with HTML in it___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Login problems using AREA LDAP Authentication

[Estrella, Lisa]

Hi,

 

I'm using the following:

 

Host name:  hqdc1.ad.navteq.com

User base:  DC=ad,DC=navteq,DC=com

User Search:  samaccountname=$\USER$

 

I haven't noticed any problems like you are describing...it's just some
people aren't able to log into remedy after changing their password.  I
have had them try to use their old password and that doesn't work
either.  That is why I initially had the helpdesk reset their password
again and then it works.  So, I'm not sure what is going on.  Just to
clarify...it only happens every once in a while and not for everyone.
???

 

Thanks,

Lisa



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of ARSList
Sent: Wednesday, January 24, 2007 3:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Login problems using AREA LDAP Authentication

 

What Host name, User Base, and User Search Filter settings?

 

I have noticed AREA (somehow) uses a cached password on our system for
about an hour. I am not sure how this happens though.  It seems pretty
weird. If I change my LDAP password, I can still use my old password for
around an hour, along with the new password. 

 

Be sure your Distinguished Name logon account can see all the OUs below
wherever the users are.

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Estrella, Lisa
Sent: Wednesday, January 24, 2007 11:38 AM
To: arslist@ARSLIST.ORG
Subject: Login problems using AREA LDAP Authentication

 

Good afternoon,

 

Has anyone who is using AREA LDAP authentication experienced the
following problem?  And if so, were you able to fix it?

 

Sometimes when a user is prompted to change their network password (and
they change it) they are no longer able to log into the midtier.  They
receive the standard authentication error.  If our helpdesk resets the
password for them, then they are able to login just fine.  I know that
sometimes it can take up to 15 minutes to replicate between AD servers,
but I still don't understand why this is happening with some of my users
when they manually change their password.

 

I just wanted to see if anyone else has experienced this.

 

Thanks,

Lisa

 

ARS 6.3 patch 18

HD 6.0

CM 6.0

SQL

Win Server 2003

__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with
HTML in it___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Login problems using AREA LDAP Authentication

[Estrella, Lisa]

Good afternoon,

 

Has anyone who is using AREA LDAP authentication experienced the
following problem?  And if so, were you able to fix it?

 

Sometimes when a user is prompted to change their network password (and
they change it) they are no longer able to log into the midtier.  They
receive the standard authentication error.  If our helpdesk resets the
password for them, then they are able to login just fine.  I know that
sometimes it can take up to 15 minutes to replicate between AD servers,
but I still don't understand why this is happening with some of my users
when they manually change their password.

 

I just wanted to see if anyone else has experienced this.

 

Thanks,

Lisa

 

ARS 6.3 patch 18

HD 6.0

CM 6.0

SQL

Win Server 2003


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

RESOLVED: Table Qualification Errors

[Estrella, Lisa]

Title: RE: Table Qualification Errors
**








I finally figured it out!  I had the
table sorting on the Case ID field, and also the date modified field.  In the
SHR:Survey form, the permissions on the "Date Modified" field (fld ID
6) only had assignee on there.  So, that is why it kept looking for field ID 4 (Assigned
To) in the query.  When I added the correct permissions to the Date Modified
field, the surveys are displayed.

 

Thanks to everyone for your help!

 



Lisa



On
9/8/06, Estrella, Lisa <[EMAIL PROTECTED] > wrote: 

** 

Hi,
  

I am
trying to troubleshoot a problem I am having with a table qualification. 
I want the table to list the customer satisfaction surveys that have been
responded to.  I added this qualification to the table properties so that
I could "filter" the list:

 
( '7' = "Responded") AND
(($ USER $ = 'Assignee_Manager_Login') OR (($ GROUPS $ LIKE ((
"%"  + 'Assigned Group') +  "%" 

 
Here's the problem:  When I am
logged in with admin rights, the surveys are listed.  But, if I am logged
in as a normal user (management role) then the surveys won't show (I have made
sure that there is at least one survey that should be showing based on the
criteria above).

 
When I ran the SQL log, I found
that when I am logged in as admin then it is using the correct query:


 
*/SELECT
T275.C1,T275.C1,C23007,C23008,C536870920,C536870921,C6,C6,C23007
FROM T275 WHERE ((T275.C7 = 1) AND ((N'Administrator Approval Admin
APP-Administrator Problem Management Remedy Support' LIKE ((N'%' +
T275.C536870920) + N'%')) OR (T275.C536870922 = N'remdev')))

 
But, then I am logged in as the manager then it
adds an additional "field" to the query (T275.C4): 

 
*/SELECT
T275.C1,C2,C4,T275.C1,C23007,C23008,C536870920,C536870921,C6,C6,C23007
FROM T275 WHERE ((T275.C4 = N'lestrell') AND ((T275.C7 = 1) AND ((N'Approval
Admin APP-Support APP-Management Remedy Support Web/Intranet' LIKE ((N'%' +
T275.C536870920) + N'%')) OR (T275.C536870922 = N'lestrell'

 
Has any one else ever experienced
this?  Any help/advise would be greatly appreciated! 

 Thanks,


Lisa


 


ARS 6.3
patch 17
HD 6.0 
CM 6.0 
MS SQL 
Win 2003 Server




___ 
Lisa Estrella 
Remedy Administrator/Developer








The information contained in this communication may be CONFIDENTIAL and is intended only for the use of the recipient(s) named above.  If you are not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited.  If you have received this communication in error, please notify the sender and delete/destroy the original message and any copy of it from your computer or paper files.




__20060125___This posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___
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Re: Table Qualification Errors

[Estrella, Lisa]

Hi Saby,

I created a test display only form with the table on it.  It works fine.
I think I will have to recreate the table on the management console.
Thanks for your help!

Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sabyson Fernandes
Sent: Friday, September 08, 2006 4:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Table Qualification Errors

Lisa,

This is really strange.

Can you send a def file of the SHR:Survey form please.
It may help us to spot something. Also if you can
create a display only form with the same table as what
you have on the console for viewing surveys it would
help.

Saby

--- "Estrella, Lisa" <[EMAIL PROTECTED]> wrote:

> Hi Saby,
> 
> I removed all the permissions from SHR:Survey field
> 1 except for public,
> then I cleared my cache and tried everything again. 
> It still is looking
> for field ID 4...
> 
> Frustrating... 
> 
> 
> Thanks,
> Lisa
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Sabyson
> Fernandes
> Sent: Friday, September 08, 2006 3:31 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Table Qualification Errors
> 
> Lisa,
> 
> Sure you have done this, but just wanted to be sure
> that the public permissions are set on the
> SHR:Survey
> form. If this is the case, can you try clearing out
> the cache files on your desktop and see if that
> helps.
> When clearing out the cache files make sure you
> close
> all instances of the user tool. 
> 
> If you have public view permissions on the request
> id
> field, then the server ignores any other permissions
> on the field. The Request ID is a system
> maintained/generated field, so nobody need have
> write
> permissions on this field.
> 
> Try clearing out the cache files, it maybe that the
> local cache was not updated when you made the
> changes
> to the form and tested these out.
> 
> Let me know how you get along.
> 
> Regards,
> Saby
> 
> 
> 
> --- "Estrella, Lisa" <[EMAIL PROTECTED]>
> wrote:
> 
> > Hi Saby,
> > 
> > I tried giving public change permissions and it
> > still queried the field
> > ID 4 (Assignee). I also tried taking the assignee
> > permission completely
> > out and left public in there.  It still queried
> > field ID 4
> > 
> > Thanks,
> > Lisa
> > 
> > -Original Message-
> > From: Action Request System discussion
> list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Sabyson
> > Fernandes
> > Sent: Friday, September 08, 2006 2:29 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Table Qualification Errors
> > 
> > Lisa,
> > 
> > The T275.C4 is from the permission on the Request 
> > Id (field id 1) on the SHR:Survey form. From one
> of
> > your previous emails you said you have Assignee
> with
> > change permissions set on the request id. When you
> > set
> > the permission on the Request ID with Assignee and
> > not
> > public, the AR Server includes the 'Assigned To'
> > field
> > as part of the query. 
> > 
> > When you run the query as an Administrator user,
> > they
> > have rights to all requests so the AR Server does
> > not
> > add the Assigned To field to the query issued to
> the
> > database and you see all records in the form. 
> > 
> > If you reset the permissions to the request id
> field
> > to public on the SHR:Survey form and re-run the
> > query
> > you will see that the query issued for a non-admin
> > user is the same as for an admin user.
> > 
> > Hope this helps.
> > 
> > Kind regards,
> > Saby
> > 
> > 
> > --- "Estrella, Lisa" <[EMAIL PROTECTED]>
> > wrote:
> > 
> > > Hi,
> > > 
> > >  
> > > 
> > > I am trying to troubleshoot a problem I am
> having
> > > with a table
> > > qualification.  I want the table to list the
> > > customer satisfaction
> > > surveys that have been responded to.  I added
> this
> > > qualification to the
> > > table properties so that I could "filter" the
> > list:
> > > 
> > >  
> > > 
> > > ( '7' = "Responded") AND (($ USER $ =
> > > 'Assignee_Manager_Login') OR (($
> > > GROUPS $ LIKE (( "%"  + 'Assigned Group') +  "%"
> > > 
> > > 
> > >  
> >

Re: Table Qualification Errors

[Estrella, Lisa]

Title: RE: Table Qualification Errors
**








Yeah, I’ll keep looking around. 
Plus, I have a ticket open with Remedy Support,
but it’s been a couple of days so I thought I would ask the list.  Thanks
everyone for all your help…I’ll let you know what the solution is
if I can find it.  J

 



Thanks,

Lisa











From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of McKenzie, James J C-E
LCMC HQISEC/L3
Sent: Friday, September 08, 2006
4:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Table Qualification
Errors



 

Lisa:


Interesting. 
I still think there is workflow behind the scene, which is forcing that
query.  I do not know why it is there, but it maybe to restrict users to
their own surveys.  This does not make sense when you are in the
Management Console.

James
McKenzie 
  

-Original
Message- 
From: Action Request System
discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Lisa Estrella 
Sent: Friday, September 08, 2006
2:19 PM 
To: arslist@ARSLIST.ORG

Subject: Re: Table Qualification
Errors 

Hi James,


It still
queried field ID 4... 

Lisa


On Fri, 8
Sep 2006 17:06:24 -0400, Lisa Estrella <[EMAIL PROTECTED]> wrote:


>Hi
James, 
> 
>I'll give that a try...

> 
>Lisa 
> 
>On Fri, 8 Sep 2006 13:27:14
-0700, McKenzie, James J C-E LCMC HQISEC/L3 
><[EMAIL PROTECTED]>
wrote: 
> 
>>Lisa: 
>> 
>>Here is something that I
just checked to confirm your settings: 
>> 
>>The following groups have
change permission: 
>> 
>>APP-Administrator

>>APP-Management

>>APP-Support 
>>Assignee 
>>Submitter 
>> 
>>Public only has view
permissions. 
>> 
>>I do have a theory of my
own.  You stated that you named one of the 
fields 
>>Assigned To 
>> 
>>Can you either:

>> 
>>Change the name of that
field (in other words remove it from the form 
>>and reinsert it.) or Unhide
field 4 and then use that one? 
>> 
>>The default name of
Assigned To is given to Field id 4 on most forms 
>>and this may be why this
filed is being pulled in on your queries. 
>> 
>>James McKenzie

>>L-3 GSI 

___

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The information contained in this communication may be CONFIDENTIAL and is intended only for the use of the recipient(s) named above.  If you are not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited.  If you have received this communication in error, please notify the sender and delete/destroy the original message and any copy of it from your computer or paper files.




__20060125___This posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___

Re: Table Qualification Errors

[Estrella, Lisa]

Hi Saby,

I removed all the permissions from SHR:Survey field 1 except for public,
then I cleared my cache and tried everything again.  It still is looking
for field ID 4...

Frustrating... 


Thanks,
Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sabyson Fernandes
Sent: Friday, September 08, 2006 3:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Table Qualification Errors

Lisa,

Sure you have done this, but just wanted to be sure
that the public permissions are set on the SHR:Survey
form. If this is the case, can you try clearing out
the cache files on your desktop and see if that helps.
When clearing out the cache files make sure you close
all instances of the user tool. 

If you have public view permissions on the request id
field, then the server ignores any other permissions
on the field. The Request ID is a system
maintained/generated field, so nobody need have write
permissions on this field.

Try clearing out the cache files, it maybe that the
local cache was not updated when you made the changes
to the form and tested these out.

Let me know how you get along.

Regards,
Saby



--- "Estrella, Lisa" <[EMAIL PROTECTED]> wrote:

> Hi Saby,
> 
> I tried giving public change permissions and it
> still queried the field
> ID 4 (Assignee). I also tried taking the assignee
> permission completely
> out and left public in there.  It still queried
> field ID 4
> 
> Thanks,
> Lisa
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Sabyson
> Fernandes
> Sent: Friday, September 08, 2006 2:29 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Table Qualification Errors
> 
> Lisa,
> 
> The T275.C4 is from the permission on the Request 
> Id (field id 1) on the SHR:Survey form. From one of
> your previous emails you said you have Assignee with
> change permissions set on the request id. When you
> set
> the permission on the Request ID with Assignee and
> not
> public, the AR Server includes the 'Assigned To'
> field
> as part of the query. 
> 
> When you run the query as an Administrator user,
> they
> have rights to all requests so the AR Server does
> not
> add the Assigned To field to the query issued to the
> database and you see all records in the form. 
> 
> If you reset the permissions to the request id field
> to public on the SHR:Survey form and re-run the
> query
> you will see that the query issued for a non-admin
> user is the same as for an admin user.
> 
> Hope this helps.
> 
> Kind regards,
> Saby
> 
> 
> --- "Estrella, Lisa" <[EMAIL PROTECTED]>
> wrote:
> 
> > Hi,
> > 
> >  
> > 
> > I am trying to troubleshoot a problem I am having
> > with a table
> > qualification.  I want the table to list the
> > customer satisfaction
> > surveys that have been responded to.  I added this
> > qualification to the
> > table properties so that I could "filter" the
> list:
> > 
> >  
> > 
> > ( '7' = "Responded") AND (($ USER $ =
> > 'Assignee_Manager_Login') OR (($
> > GROUPS $ LIKE (( "%"  + 'Assigned Group') +  "%"
> > 
> > 
> >  
> > 
> > Here's the problem:  When I am logged in with
> admin
> > rights, the surveys
> > are listed.  But, if I am logged in as a normal
> user
> > (management role)
> > then the surveys won't show (I have made sure that
> > there is at least one
> > survey that should be showing based on the
> criteria
> > above).
> > 
> >  
> > 
> > When I ran the SQL log, I found that when I am
> > logged in as admin then
> > it is using the correct query:
> > 
> >  
> > 
> > */SELECT
> >
>
T275.C1,T275.C1,C23007,C23008,C536870920,C536870921,C6,C6,C23000
> > 0007 FROM T275 WHERE ((T275.C7 = 1) AND
> > ((N'Administrator Approval Admin
> > APP-Administrator Problem Management Remedy
> Support'
> > LIKE ((N'%' +
> > T275.C536870920) + N'%')) OR (T275.C536870922 =
> > N'remdev')))
> > 
> >  
> > 
> > But, when I am logged in as the manager then it
> adds
> > an additional
> > "field" to the query (T275.C4):
> > 
> >  
> > 
> > */SELECT
> >
>
T275.C1,C2,C4,T275.C1,C23007,C23008,C536870920,C536870921,C6,C6,
> > C23007 FROM T275 WHERE ((T275.C4 =
> N'lestrell

Re: Table Qualification Errors

[Estrella, Lisa]

Title: RE: Table Qualification Errors
**








James,

 

It did the same query again:

 

> /* Fri Sep 08 2006 15:25:24.5010
*/SELECT
T275.C1,C2,C4,T275.C1,C6,C23007,C23008,C536870920,C536870921,C23007,C6
FROM T275 WHERE ((T275.C4 = N'lestrell') AND ((T275.C7 = 1) AND ((N'lestrell' =
T275.C536870922) OR (N'Approval Admin APP-Support APP-Management Remedy Support Web/Intranet' LIKE ((N'%' +
T275.C536870920) + N'%') ORDER BY 10 ASC,11 ASC

 



Thanks,

Lisa











From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Estrella, Lisa
Sent: Friday, September 08, 2006
3:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Table Qualification
Errors



 

Hi James,

 

The “allow any user to
submit” is grayed out for me.  I’ll give the rest of what you
said a try…

 



Thanks,

Lisa











From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of McKenzie, James J C-E
LCMC HQISEC/L3
Sent: Friday, September 08, 2006
3:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Table Qualification
Errors



 

Lisa:


Here is
what I think you have to do.  Remove the assignee permissions on the
Request ID field (they should not be writing to this field anyway.)

The
public access allows anyone to get to the field and the field is written by the
system.  You should have "Allow Any to Submit" checked on this
field which will allow anyone to submit a new request for a survey.

James
Mckenzie 
L-3 GSI 
  

-Original
Message- 
From: Action Request System
discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Estrella, Lisa 
Sent: Friday, September 08, 2006
12:40 PM 
To: arslist@ARSLIST.ORG

Subject: Re: Table Qualification
Errors 

Thanks
for that information Saby.  I already have Public in there with view
permissions, so do I need to change the permissions to allow them to write?

Thanks,

Lisa 

-Original
Message- 
From: Action Request System
discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Sabyson Fernandes 
Sent: Friday, September 08, 2006
2:29 PM 
To: arslist@ARSLIST.ORG

Subject: Re: Table Qualification
Errors 

Lisa,


The
T275.C4 is from the permission on the Request Id (field id 1) on the SHR:Survey
form. From one of your previous emails you said you have Assignee with change
permissions set on the request id. When you set the permission on the Request
ID with Assignee and not public, the AR Server includes the 'Assigned To' field
as part of the query. 

When you
run the query as an Administrator user, they have rights to all requests so the
AR Server does not add the Assigned To field to the query issued to the
database and you see all records in the form. 

If you
reset the permissions to the request id field to public on the SHR:Survey form
and re-run the query you will see that the query issued for a non-admin user is
the same as for an admin user.

Hope this
helps. 

Kind
regards, 
Saby 

 

---
"Estrella, Lisa" <[EMAIL PROTECTED]> wrote:


> Hi,

> 
>  
> 
> I am trying to troubleshoot a
problem I am having with a table 
> qualification.  I want
the table to list the customer satisfaction 
> surveys that have been
responded to.  I added this qualification to 
> the table properties so that I
could "filter" the list: 
> 
>  
> 
> ( '7' = "Responded")
AND (($ USER $ = 
> 'Assignee_Manager_Login') OR
(($ 
> GROUPS $ LIKE ((
"%"  + 'Assigned Group') +  "%" 
>  
> 
>  
> 
> Here's the problem:  When
I am logged in with admin rights, the 
> surveys are listed.  But,
if I am logged in as a normal user 
> (management role) then the
surveys won't show (I have made sure that 
> there is at least one survey
that should be showing based on the 
> criteria above).

> 
>  
> 
> When I ran the SQL log, I
found that when I am logged in as admin then 
> it is using the correct query:

> 
>  
> 
> */SELECT 
> 
T275.C1,T275.C1,C23007,C23008,C536870920,C536870921,C6,C6,C23000

> 0007 FROM T275 WHERE ((T275.C7
= 1) AND ((N'Administrator Approval 
> Admin APP-Administrator
Problem Management Remedy Support'

> LIKE ((N'%' + 
> T275.C536870920) + N'%')) OR
(T275.C536870922 = 
> N'remdev'))) 
> 
>  
> 
> But, when I am logged in as
the manager then it adds an additional 
> "field" to the query
(T275.C4): 
> 
>  
> 
> */SELECT 
> 
T275.C1,C2,C4,T275.C1,C23007,C23008,C536870920,C536870921,C6,C6,

> C23007 FROM T275 WHERE
((T275.C4 = N'lestrell') AND ((T275.C7 = 1) 
> AND ((N'Approval Admin
APP-Support APP-Management Remedy Support

> Web/Intranet' LIKE ((N'%' +
T275.C536870920) + 
&

Re: Table Qualification Errors

[Estrella, Lisa]

Title: RE: Table Qualification Errors
**








Hi James,

 

The “allow any user to submit”
is grayed out for me.  I’ll give the rest of what you said a try…

 



Thanks,

Lisa











From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of McKenzie, James J C-E
LCMC HQISEC/L3
Sent: Friday, September 08, 2006
3:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Table Qualification
Errors



 

Lisa:


Here is
what I think you have to do.  Remove the assignee permissions on the
Request ID field (they should not be writing to this field anyway.)

The
public access allows anyone to get to the field and the field is written by the
system.  You should have "Allow Any to Submit" checked on this
field which will allow anyone to submit a new request for a survey.

James
Mckenzie 
L-3 GSI 
  

-Original
Message- 
From: Action Request System
discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Estrella, Lisa 
Sent: Friday, September 08, 2006
12:40 PM 
To: arslist@ARSLIST.ORG

Subject: Re: Table Qualification
Errors 

Thanks
for that information Saby.  I already have Public in there with view
permissions, so do I need to change the permissions to allow them to write?

Thanks,

Lisa 

-Original
Message- 
From: Action Request System
discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Sabyson Fernandes 
Sent: Friday, September 08, 2006
2:29 PM 
To: arslist@ARSLIST.ORG

Subject: Re: Table Qualification
Errors 

Lisa,


The
T275.C4 is from the permission on the Request Id (field id 1) on the SHR:Survey
form. From one of your previous emails you said you have Assignee with change
permissions set on the request id. When you set the permission on the Request
ID with Assignee and not public, the AR Server includes the 'Assigned To' field
as part of the query. 

When you
run the query as an Administrator user, they have rights to all requests so the
AR Server does not add the Assigned To field to the query issued to the
database and you see all records in the form. 

If you
reset the permissions to the request id field to public on the SHR:Survey form
and re-run the query you will see that the query issued for a non-admin user is
the same as for an admin user.

Hope this
helps. 

Kind
regards, 
Saby 

 

---
"Estrella, Lisa" <[EMAIL PROTECTED]> wrote:


> Hi,

> 
>  
> 
> I am trying to troubleshoot a
problem I am having with a table 
> qualification.  I want
the table to list the customer satisfaction 
> surveys that have been
responded to.  I added this qualification to 
> the table properties so that I
could "filter" the list: 
> 
>  
> 
> ( '7' = "Responded")
AND (($ USER $ = 
> 'Assignee_Manager_Login') OR
(($ 
> GROUPS $ LIKE ((
"%"  + 'Assigned Group') +  "%" 
>  
> 
>  
> 
> Here's the problem:  When
I am logged in with admin rights, the 
> surveys are listed.  But,
if I am logged in as a normal user 
> (management role) then the
surveys won't show (I have made sure that 
> there is at least one survey
that should be showing based on the 
> criteria above).

> 
>  
> 
> When I ran the SQL log, I
found that when I am logged in as admin then 
> it is using the correct query:

> 
>  
> 
> */SELECT 
> 
T275.C1,T275.C1,C23007,C23008,C536870920,C536870921,C6,C6,C23000

> 0007 FROM T275 WHERE ((T275.C7
= 1) AND ((N'Administrator Approval 
> Admin APP-Administrator
Problem Management Remedy Support'

> LIKE ((N'%' + 
> T275.C536870920) + N'%')) OR
(T275.C536870922 = 
> N'remdev'))) 
> 
>  
> 
> But, when I am logged in as
the manager then it adds an additional 
> "field" to the query
(T275.C4): 
> 
>  
> 
> */SELECT 
> 
T275.C1,C2,C4,T275.C1,C23007,C23008,C536870920,C536870921,C6,C6,

> C23007 FROM T275 WHERE
((T275.C4 = N'lestrell') AND ((T275.C7 = 1) 
> AND ((N'Approval Admin
APP-Support APP-Management Remedy Support

> Web/Intranet' LIKE ((N'%' +
T275.C536870920) + 
> N'%')) OR 
> (T275.C536870922 =
N'lestrell' 
> 
>  
> 
> Has any one else ever
experienced this?  Any help/advise would be 
> greatly appreciated!

> 
>  
> 
> Thanks, 
> 
> Lisa 
> 
>  
> 
> ARS 6.3 patch 17

> 
> HD 6.0 
> 
> CM 6.0 
> 
> MS SQL 
> 
> Win 2003 Server 
> 
>
___ 
> Lisa Estrella 
> Remedy Administrator/Developer

> 
>  
> 222 Merchandise Mart Ste 900,
Chicago, IL 60654 
> P: 312.894.7331 
> F: 312.894.7050 
> [EMAIL PROTECTED]

> <mailto:[EMAIL PROTEC

Re: Table Qualification Errors

[Estrella, Lisa]

Hi Michelle,

It is 536870922.  I added this field...

Thanks,
Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST
contractor
Sent: Friday, September 08, 2006 3:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Table Qualification Errors

Hi, Lisa:

Sorry to come on this so late.

What is the field ID of 'Assignee_Manager_Login'?

Michelle 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Estrella, Lisa
Sent: Friday, September 08, 2006 2:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Table Qualification Errors

Hi Saby,

I tried giving public change permissions and it still queried the field
ID 4 (Assignee). I also tried taking the assignee permission completely
out and left public in there.  It still queried field ID 4

Thanks,
Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sabyson Fernandes
Sent: Friday, September 08, 2006 2:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Table Qualification Errors

Lisa,

The T275.C4 is from the permission on the Request 
Id (field id 1) on the SHR:Survey form. From one of
your previous emails you said you have Assignee with
change permissions set on the request id. When you set
the permission on the Request ID with Assignee and not
public, the AR Server includes the 'Assigned To' field
as part of the query. 

When you run the query as an Administrator user, they
have rights to all requests so the AR Server does not
add the Assigned To field to the query issued to the
database and you see all records in the form. 

If you reset the permissions to the request id field
to public on the SHR:Survey form and re-run the query
you will see that the query issued for a non-admin
user is the same as for an admin user.

Hope this helps.

Kind regards,
Saby


--- "Estrella, Lisa" <[EMAIL PROTECTED]> wrote:

> Hi,
> 
>  
> 
> I am trying to troubleshoot a problem I am having
> with a table
> qualification.  I want the table to list the
> customer satisfaction
> surveys that have been responded to.  I added this
> qualification to the
> table properties so that I could "filter" the list:
> 
>  
> 
> ( '7' = "Responded") AND (($ USER $ =
> 'Assignee_Manager_Login') OR (($
> GROUPS $ LIKE (( "%"  + 'Assigned Group') +  "%"
> 
> 
>  
> 
> Here's the problem:  When I am logged in with admin
> rights, the surveys
> are listed.  But, if I am logged in as a normal user
> (management role)
> then the surveys won't show (I have made sure that
> there is at least one
> survey that should be showing based on the criteria
> above).
> 
>  
> 
> When I ran the SQL log, I found that when I am
> logged in as admin then
> it is using the correct query:
> 
>  
> 
> */SELECT
>
T275.C1,T275.C1,C23007,C23008,C536870920,C536870921,C6,C6,C23000
> 0007 FROM T275 WHERE ((T275.C7 = 1) AND
> ((N'Administrator Approval Admin
> APP-Administrator Problem Management Remedy Support'
> LIKE ((N'%' +
> T275.C536870920) + N'%')) OR (T275.C536870922 =
> N'remdev')))
> 
>  
> 
> But, when I am logged in as the manager then it adds
> an additional
> "field" to the query (T275.C4):
> 
>  
> 
> */SELECT
>
T275.C1,C2,C4,T275.C1,C23007,C23008,C536870920,C536870921,C6,C6,
> C23007 FROM T275 WHERE ((T275.C4 = N'lestrell')
> AND ((T275.C7 = 1)
> AND ((N'Approval Admin APP-Support APP-Management
> Remedy Support
> Web/Intranet' LIKE ((N'%' + T275.C536870920) +
> N'%')) OR
> (T275.C536870922 = N'lestrell'
> 
>  
> 
> Has any one else ever experienced this?  Any
> help/advise would be
> greatly appreciated!
> 
>  
> 
> Thanks,
> 
> Lisa
> 
>  
> 
> ARS 6.3 patch 17
> 
> HD 6.0
> 
> CM 6.0
> 
> MS SQL
> 
> Win 2003 Server
> 
> ___
> Lisa Estrella
> Remedy Administrator/Developer
> 
>  
> 222 Merchandise Mart Ste 900, Chicago, IL 60654
> P: 312.894.7331
> F: 312.894.7050
> [EMAIL PROTECTED]
> <mailto:[EMAIL PROTECTED]> 
> 
>  
> 
> 
>

___
> UNSUBSCRIBE or access ARSlist Archives at
> http://www.wwrug.org
> 


__
Do You Yahoo!?
Tired of spam?  Yahoo! Mail has the best spam protection around 
http://mail.yahoo.com 

Re: Table Qualification Errors

[Estrella, Lisa]

Hi Saby,

I tried giving public change permissions and it still queried the field
ID 4 (Assignee). I also tried taking the assignee permission completely
out and left public in there.  It still queried field ID 4

Thanks,
Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sabyson Fernandes
Sent: Friday, September 08, 2006 2:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Table Qualification Errors

Lisa,

The T275.C4 is from the permission on the Request 
Id (field id 1) on the SHR:Survey form. From one of
your previous emails you said you have Assignee with
change permissions set on the request id. When you set
the permission on the Request ID with Assignee and not
public, the AR Server includes the 'Assigned To' field
as part of the query. 

When you run the query as an Administrator user, they
have rights to all requests so the AR Server does not
add the Assigned To field to the query issued to the
database and you see all records in the form. 

If you reset the permissions to the request id field
to public on the SHR:Survey form and re-run the query
you will see that the query issued for a non-admin
user is the same as for an admin user.

Hope this helps.

Kind regards,
Saby


--- "Estrella, Lisa" <[EMAIL PROTECTED]> wrote:

> Hi,
> 
>  
> 
> I am trying to troubleshoot a problem I am having
> with a table
> qualification.  I want the table to list the
> customer satisfaction
> surveys that have been responded to.  I added this
> qualification to the
> table properties so that I could "filter" the list:
> 
>  
> 
> ( '7' = "Responded") AND (($ USER $ =
> 'Assignee_Manager_Login') OR (($
> GROUPS $ LIKE (( "%"  + 'Assigned Group') +  "%"
> 
> 
>  
> 
> Here's the problem:  When I am logged in with admin
> rights, the surveys
> are listed.  But, if I am logged in as a normal user
> (management role)
> then the surveys won't show (I have made sure that
> there is at least one
> survey that should be showing based on the criteria
> above).
> 
>  
> 
> When I ran the SQL log, I found that when I am
> logged in as admin then
> it is using the correct query:
> 
>  
> 
> */SELECT
>
T275.C1,T275.C1,C23007,C23008,C536870920,C536870921,C6,C6,C23000
> 0007 FROM T275 WHERE ((T275.C7 = 1) AND
> ((N'Administrator Approval Admin
> APP-Administrator Problem Management Remedy Support'
> LIKE ((N'%' +
> T275.C536870920) + N'%')) OR (T275.C536870922 =
> N'remdev')))
> 
>  
> 
> But, when I am logged in as the manager then it adds
> an additional
> "field" to the query (T275.C4):
> 
>  
> 
> */SELECT
>
T275.C1,C2,C4,T275.C1,C23007,C23008,C536870920,C536870921,C6,C6,
> C23007 FROM T275 WHERE ((T275.C4 = N'lestrell')
> AND ((T275.C7 = 1)
> AND ((N'Approval Admin APP-Support APP-Management
> Remedy Support
> Web/Intranet' LIKE ((N'%' + T275.C536870920) +
> N'%')) OR
> (T275.C536870922 = N'lestrell'
> 
>  
> 
> Has any one else ever experienced this?  Any
> help/advise would be
> greatly appreciated!
> 
>  
> 
> Thanks,
> 
> Lisa
> 
>  
> 
> ARS 6.3 patch 17
> 
> HD 6.0
> 
> CM 6.0
> 
> MS SQL
> 
> Win 2003 Server
> 
> ___
> Lisa Estrella
> Remedy Administrator/Developer
> 
>  
> 222 Merchandise Mart Ste 900, Chicago, IL 60654
> P: 312.894.7331
> F: 312.894.7050
> [EMAIL PROTECTED]
> <mailto:[EMAIL PROTECTED]> 
> 
>  
> 
> 
>

___
> UNSUBSCRIBE or access ARSlist Archives at
> http://www.wwrug.org
> 


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Re: Table Qualification Errors

[Estrella, Lisa]

Thanks for that information Saby.  I already have Public in there with
view permissions, so do I need to change the permissions to allow them
to write?

Thanks,
Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sabyson Fernandes
Sent: Friday, September 08, 2006 2:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Table Qualification Errors

Lisa,

The T275.C4 is from the permission on the Request 
Id (field id 1) on the SHR:Survey form. From one of
your previous emails you said you have Assignee with
change permissions set on the request id. When you set
the permission on the Request ID with Assignee and not
public, the AR Server includes the 'Assigned To' field
as part of the query. 

When you run the query as an Administrator user, they
have rights to all requests so the AR Server does not
add the Assigned To field to the query issued to the
database and you see all records in the form. 

If you reset the permissions to the request id field
to public on the SHR:Survey form and re-run the query
you will see that the query issued for a non-admin
user is the same as for an admin user.

Hope this helps.

Kind regards,
Saby


--- "Estrella, Lisa" <[EMAIL PROTECTED]> wrote:

> Hi,
> 
>  
> 
> I am trying to troubleshoot a problem I am having
> with a table
> qualification.  I want the table to list the
> customer satisfaction
> surveys that have been responded to.  I added this
> qualification to the
> table properties so that I could "filter" the list:
> 
>  
> 
> ( '7' = "Responded") AND (($ USER $ =
> 'Assignee_Manager_Login') OR (($
> GROUPS $ LIKE (( "%"  + 'Assigned Group') +  "%"
> 
> 
>  
> 
> Here's the problem:  When I am logged in with admin
> rights, the surveys
> are listed.  But, if I am logged in as a normal user
> (management role)
> then the surveys won't show (I have made sure that
> there is at least one
> survey that should be showing based on the criteria
> above).
> 
>  
> 
> When I ran the SQL log, I found that when I am
> logged in as admin then
> it is using the correct query:
> 
>  
> 
> */SELECT
>
T275.C1,T275.C1,C23007,C23008,C536870920,C536870921,C6,C6,C23000
> 0007 FROM T275 WHERE ((T275.C7 = 1) AND
> ((N'Administrator Approval Admin
> APP-Administrator Problem Management Remedy Support'
> LIKE ((N'%' +
> T275.C536870920) + N'%')) OR (T275.C536870922 =
> N'remdev')))
> 
>  
> 
> But, when I am logged in as the manager then it adds
> an additional
> "field" to the query (T275.C4):
> 
>  
> 
> */SELECT
>
T275.C1,C2,C4,T275.C1,C23007,C23008,C536870920,C536870921,C6,C6,
> C23007 FROM T275 WHERE ((T275.C4 = N'lestrell')
> AND ((T275.C7 = 1)
> AND ((N'Approval Admin APP-Support APP-Management
> Remedy Support
> Web/Intranet' LIKE ((N'%' + T275.C536870920) +
> N'%')) OR
> (T275.C536870922 = N'lestrell'
> 
>  
> 
> Has any one else ever experienced this?  Any
> help/advise would be
> greatly appreciated!
> 
>  
> 
> Thanks,
> 
> Lisa
> 
>  
> 
> ARS 6.3 patch 17
> 
> HD 6.0
> 
> CM 6.0
> 
> MS SQL
> 
> Win 2003 Server
> 
> ___
> Lisa Estrella
> Remedy Administrator/Developer
> 
>  
> 222 Merchandise Mart Ste 900, Chicago, IL 60654
> P: 312.894.7331
> F: 312.894.7050
> [EMAIL PROTECTED]
> <mailto:[EMAIL PROTECTED]> 
> 
>  
> 
> 
>

___
> UNSUBSCRIBE or access ARSlist Archives at
> http://www.wwrug.org
> 


__
Do You Yahoo!?
Tired of spam?  Yahoo! Mail has the best spam protection around 
http://mail.yahoo.com 


___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

___
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Re: Table Qualification Errors

[Estrella, Lisa]

Title: RE: Table Qualification Errors
**








Yes, I’m sorry.  I should have
told you that.  I added the Assigned Group and Assigned To fields to the form. 
Then I added them to the following workflow so that they would be populated:

 

Filter:

SHRH:SHR-MailOutSurvey

 

Active Links:

SHRH:SHR-OpenSubmitSurveyWind2

SHRSU:SUR-SaveSurvey_Mgmt

SHRSU:SUR-SaveSurvey_Req

SHRSU:SUR-SaveSurvey_Web

SHRSU:SUR-FillInSurvey

 



Thanks,

Lisa











From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of McKenzie, James J C-E
LCMC HQISEC/L3
Sent: Friday, September 08, 2006
2:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Table Qualification
Errors



 

Estrella:

  
I cannot find either of the two
fields referenced in my 'stock' installation of ITSM 6.0.  Were these
fields added after the installation to make this query possible?

 

James McKenzie 
L-3 GSI 
  




From:
Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Estrella, Lisa 
Sent: Friday, September 08, 2006
11:47 AM 
To: arslist@ARSLIST.ORG

Subject: Re: Table Qualification
Errors 

 

** 

Great! 
Thanks James... 

 


 


Lisa





From:
Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
McKenzie, James J C-E LCMC HQISEC/L3

Sent:
Friday, September 08, 2006 1:46 PM 
To: arslist@ARSLIST.ORG

Subject: Re: Table Qualification
Errors 

 


Lisa:


 


I think I
have enough information to try and reproduce this on my dev. server.


 


James
Mckenzie 

L-3 GSI


 


 





From:
Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Estrella, Lisa 
Sent: Friday, September 08, 2006
11:43 AM 
To: arslist@ARSLIST.ORG

Subject: Re: Table Qualification
Errors 

** 

I hope I
understood your question correct...the table is on the Remedy Management form
(Management Console).  Then the table is pulling data from the SHR:Survey
form...

 


Thanks,


Lisa





From:
Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
McKenzie, James J C-E LCMC HQISEC/L3

Sent:
Friday, September 08, 2006 1:40 PM 
To: arslist@ARSLIST.ORG

Subject: Re: Table Qualification
Errors 

 


Lisa: 
  
This is interesting.  What
form are you calling for the Table data from? 
  
James McKenzie 
L-3 GSI 
  




From:
Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Estrella, Lisa 
Sent: Friday, September 08, 2006
11:25 AM 
To: arslist@ARSLIST.ORG

Subject: Re: Table Qualification Errors


 


** 

Thanks
James.  But the weird thing is, out of the box, the table qualification
was '7' = "Responded".  Before I messed with it, the managers
were seeing all surveys that had been responded to, even if it wasn't their
survey to look at.  So that is why I wanted to make the qualification more
restrictive...but now it seems as though I've messed something up.

  

Thanks, 

Lisa 





The information contained in this communication may be CONFIDENTIAL and is intended only for the use of the recipient(s) named above.  If you are not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited.  If you have received this communication in error, please notify the sender and delete/destroy the original message and any copy of it from your computer or paper files.




__20060125___This posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___

Table Qualification Errors

[Estrella, Lisa]

**








Hi,

 

I am trying to troubleshoot a problem I am having with a
table qualification.  I want the table to list the customer satisfaction
surveys that have been responded to.  I added this qualification to the table
properties so that I could “filter” the list:

 

( '7' = "Responded") AND (($ USER $ =
'Assignee_Manager_Login') OR (($ GROUPS $ LIKE (( "%"  + 'Assigned
Group') +  "%" 

 

Here’s the problem:  When I am logged in with admin
rights, the surveys are listed.  But, if I am logged in as a normal user
(management role) then the surveys won’t show (I have made sure that
there is at least one survey that should be showing based on the criteria
above).

 

When I ran the SQL log, I found that when I am logged in
as admin then it is using the correct query:

 

*/SELECT T275.C1,T275.C1,C23007,C23008,C536870920,C536870921,C6,C6,C23007
FROM T275 WHERE ((T275.C7 = 1) AND ((N'Administrator Approval Admin
APP-Administrator Problem Management Remedy Support'
LIKE ((N'%' + T275.C536870920) + N'%')) OR (T275.C536870922 = N'remdev')))

 

But, when I am logged in as the manager then it adds an additional “field”
to the query (T275.C4):

 

*/SELECT T275.C1,C2,C4,T275.C1,C23007,C23008,C536870920,C536870921,C6,C6,C23007
FROM T275 WHERE ((T275.C4 = N'lestrell') AND ((T275.C7 = 1) AND ((N'Approval
Admin APP-Support APP-Management Remedy Support
Web/Intranet' LIKE ((N'%' + T275.C536870920) + N'%')) OR (T275.C536870922 =
N'lestrell'

 

Has any one else ever experienced this?  Any help/advise would be
greatly appreciated!

 

Thanks,

Lisa

 

ARS 6.3 patch 17

HD 6.0

CM 6.0

MS SQL

Win 2003 Server

___
Lisa Estrella
Remedy Administrator/Developer


222 Merchandise Mart Ste 900, Chicago,
 IL 60654
P: 312.894.7331
F: 312.894.7050
[EMAIL PROTECTED]

 






__20060125___This posting was submitted with HTML in it___

Re: Table Qualification Errors

[Estrella, Lisa]

Title: RE: Table Qualification Errors
**








Great!  Thanks James…

 



 

Lisa











From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of McKenzie, James J C-E
LCMC HQISEC/L3
Sent: Friday, September 08, 2006
1:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Table Qualification
Errors



 

Lisa:

 

I think I have enough information to try
and reproduce this on my dev. server.

 

James Mckenzie

L-3 GSI

 

 







From: Action
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Estrella, Lisa
Sent: Friday, September 08, 2006
11:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: Table Qualification
Errors

** 

I hope I understood your question
correct…the table is on the Remedy Management form (Management
Console).  Then the table is pulling data from the SHR:Survey form…

 



Thanks,

Lisa











From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of McKenzie, James J C-E
LCMC HQISEC/L3
Sent: Friday, September 08, 2006
1:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Table Qualification
Errors



 

Lisa:

  
This is interesting.  What
form are you calling for the Table data from? 
  
James McKenzie 
L-3 GSI 
  




From:
Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Estrella, Lisa 
Sent: Friday, September 08, 2006
11:25 AM 
To: arslist@ARSLIST.ORG

Subject: Re: Table Qualification
Errors 

 

** 

Thanks
James.  But the weird thing is, out of the box, the table qualification
was '7' = "Responded".  Before I messed with it, the managers
were seeing all surveys that had been responded to, even if it wasn't their
survey to look at.  So that is why I wanted to make the qualification more
restrictive...but now it seems as though I've messed something up.

 


Thanks,


Lisa










The information contained in this communication may be CONFIDENTIAL and
is intended only for the use of the recipient(s) named above. If you are not
the intended recipient, you are hereby notified that any dissemination,
distribution, or copying of this communication, or any of its contents, is
strictly prohibited. If you have received this communication in error, please
notify the sender and delete/destroy the original message and any copy of it
from your computer or paper files. 



__20060125___This posting was submitted with HTML
in it___ __20060125___This posting was submitted with HTML
in it___






__20060125___This posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___

Re: Table Qualification Errors

[Estrella, Lisa]

Title: RE: Table Qualification Errors
**








I hope I understood your question
correct…the table is on the Remedy Management form (Management Console). 
Then the table is pulling data from the SHR:Survey form…

 



Thanks,

Lisa











From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of McKenzie, James J C-E
LCMC HQISEC/L3
Sent: Friday, September 08, 2006
1:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Table Qualification
Errors



 

Lisa:

  
This is interesting.  What
form are you calling for the Table data from? 
  
James McKenzie 
L-3 GSI 
  




From:
Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Estrella, Lisa 
Sent: Friday, September 08, 2006
11:25 AM 
To: arslist@ARSLIST.ORG

Subject: Re: Table Qualification
Errors 

 

** 

Thanks
James.  But the weird thing is, out of the box, the table qualification
was '7' = "Responded".  Before I messed with it, the managers
were seeing all surveys that had been responded to, even if it wasn't their
survey to look at.  So that is why I wanted to make the qualification more
restrictive...but now it seems as though I've messed something up.

 


Thanks,


Lisa






The information contained in this communication may be CONFIDENTIAL and is intended only for the use of the recipient(s) named above.  If you are not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited.  If you have received this communication in error, please notify the sender and delete/destroy the original message and any copy of it from your computer or paper files.




__20060125___This posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___

Re: Table Qualification Errors

[Estrella, Lisa]

Title: RE: Table Qualification Errors
**








Thanks James.  But the weird thing is, out
of the box, the table qualification was ‘7’ = “Responded”. 
Before I messed with it, the managers were seeing all surveys that had been
responded to, even if it wasn’t their survey to look at.  So that is why I
wanted to make the qualification more restrictive…but now it seems as
though I’ve messed something up.

 



Thanks,

Lisa











From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of McKenzie, James J C-E
LCMC HQISEC/L3
Sent: Friday, September 08, 2006
1:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Table Qualification
Errors



 

Lisa:

 

That is the key.  If you log in as an
'ordinary' user, you are restricted to looking at your own surveys through
workflow (if I remember this correctly.)  I don't remember which bit of
workflow does this, but it is there.  Maybe one of the other listers will
have more information.

 

James McKenzie

 

 







From: Action
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Estrella, Lisa
Sent: Friday, September 08, 2006
11:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Table Qualification
Errors

** 

I am running it against the SHR:Survey
form.  I’m not sure why it is picking up the assignee field…it
has me completely stumped….

 



Thanks,

Lisa











From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of McKenzie, James J C-E
LCMC HQISEC/L3
Sent: Friday, September 08, 2006
1:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Table Qualification
Errors



 

Lisa:

  
The question is why is C4
(Assignee) being picked up on the non-administrator query.  What form are
you running this query against?


James McKenzie

  




From:
Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Estrella, Lisa 
Sent: Friday, September 08, 2006
11:01 AM 
To: arslist@ARSLIST.ORG

Subject: Re: Table Qualification
Errors 

 

** 

Hi,


 


Change
permission:  APP-Administrator, APP-Management, APP-Support, Assignee,
& Submitter 

View
permission:  Public 

 


Thanks,


Lisa





From:
Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Frank Caruso 
Sent: Friday, September 08, 2006
12:56 PM 
To: arslist@ARSLIST.ORG

Subject: Re: Table Qualification
Errors 

 


** What
are the permissions on the field with id 1 (Request ID)? 

On
9/8/06, Estrella, Lisa <[EMAIL PROTECTED] > wrote: 

** 

Hi,


 


I am
trying to troubleshoot a problem I am having with a table qualification. 
I want the table to list the customer satisfaction surveys that have been
responded to.  I added this qualification to the table properties so that
I could "filter" the list:

 


( '7' =
"Responded") AND (($ USER $ = 'Assignee_Manager_Login') OR (($ GROUPS
$ LIKE (( "%"  + 'Assigned Group') +  "%" 

 


Here's
the problem:  When I am logged in with admin rights, the surveys are
listed.  But, if I am logged in as a normal user (management role) then
the surveys won't show (I have made sure that there is at least one survey that
should be showing based on the criteria above).

 


When I
ran the SQL log, I found that when I am logged in as admin then it is using the
correct query: 

 


*/SELECT
T275.C1,T275.C1,C23007,C23008,C536870920,C536870921,C6,C6,C23007
FROM T275 WHERE ((T275.C7 = 1) AND ((N'Administrator Approval Admin
APP-Administrator Problem Management Remedy Support'
LIKE ((N'%' + T275.C536870920) + N'%')) OR (T275.C536870922 = N'remdev')))

 


But, when
I am logged in as the manager then it adds an additional "field" to
the query (T275.C4): 

 


*/SELECT
T275.C1,C2,C4,T275.C1,C23007,C23008,C536870920,C536870921,C6,C6,C23007
FROM T275 WHERE ((T275.C4 = N'lestrell') AND ((T275.C7 = 1) AND ((N'Approval
Admin APP-Support APP-Management Remedy Support
Web/Intranet' LIKE ((N'%' + T275.C536870920) + N'%')) OR (T275.C536870922 =
N'lestrell'

 


Has any
one else ever experienced this?  Any help/advise would be greatly
appreciated! 

 


Thanks,


Lisa


 


ARS 6.3
patch 17 

HD 6.0


CM 6.0


MS SQL


Win 2003
Server 

___

Lisa Estrella 
Remedy Administrator/Developer


 

222
Merchandise Mart Ste 900, Chicago, IL 60654 
P: 312.894.7331 
F: 312.894.7050 
[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> 

 










The information contained in this communication may be CONFIDENTIAL and
is intended only for the use of the recipient(s) named above. If you are not
the intended recipient, you are hereby notified that any dissemination,
distribution, or copying of this communication, or a

Re: Table Qualification Errors

[Estrella, Lisa]

Title: RE: Table Qualification Errors
**








I am running it against the SHR:Survey
form.  I’m not sure why it is picking up the assignee field…it has
me completely stumped….

 



Thanks,

Lisa











From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of McKenzie, James J C-E
LCMC HQISEC/L3
Sent: Friday, September 08, 2006
1:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Table Qualification
Errors



 

Lisa:

  
The question is why is C4
(Assignee) being picked up on the non-administrator query.  What form are
you running this query against?

 

James McKenzie 
  




From:
Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Estrella, Lisa 
Sent: Friday, September 08, 2006
11:01 AM 
To: arslist@ARSLIST.ORG

Subject: Re: Table Qualification Errors


 

** 

Hi,


 


Change
permission:  APP-Administrator, APP-Management, APP-Support, Assignee,
& Submitter 

View
permission:  Public 

 


Thanks,


Lisa





From:
Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Frank Caruso 
Sent: Friday, September 08, 2006
12:56 PM 
To: arslist@ARSLIST.ORG

Subject: Re: Table Qualification
Errors 

 


** What
are the permissions on the field with id 1 (Request ID)? 

On
9/8/06, Estrella, Lisa <[EMAIL PROTECTED] > wrote: 

** 

Hi,


 


I am
trying to troubleshoot a problem I am having with a table qualification. 
I want the table to list the customer satisfaction surveys that have been
responded to.  I added this qualification to the table properties so that
I could "filter" the list:

 


( '7' =
"Responded") AND (($ USER $ = 'Assignee_Manager_Login') OR (($ GROUPS
$ LIKE (( "%"  + 'Assigned Group') +  "%" 

 


Here's
the problem:  When I am logged in with admin rights, the surveys are
listed.  But, if I am logged in as a normal user (management role) then
the surveys won't show (I have made sure that there is at least one survey that
should be showing based on the criteria above).

 


When I
ran the SQL log, I found that when I am logged in as admin then it is using the
correct query: 

 


*/SELECT
T275.C1,T275.C1,C23007,C23008,C536870920,C536870921,C6,C6,C23007
FROM T275 WHERE ((T275.C7 = 1) AND ((N'Administrator Approval Admin
APP-Administrator Problem Management Remedy Support'
LIKE ((N'%' + T275.C536870920) + N'%')) OR (T275.C536870922 = N'remdev')))

 


But, when
I am logged in as the manager then it adds an additional "field" to
the query (T275.C4): 

 


*/SELECT
T275.C1,C2,C4,T275.C1,C23007,C23008,C536870920,C536870921,C6,C6,C23007
FROM T275 WHERE ((T275.C4 = N'lestrell') AND ((T275.C7 = 1) AND ((N'Approval
Admin APP-Support APP-Management Remedy Support
Web/Intranet' LIKE ((N'%' + T275.C536870920) + N'%')) OR (T275.C536870922 =
N'lestrell'

 


Has any
one else ever experienced this?  Any help/advise would be greatly
appreciated! 

 


Thanks,


Lisa


 


ARS 6.3
patch 17 

HD 6.0


CM 6.0


MS SQL


Win 2003
Server 

___

Lisa Estrella 
Remedy Administrator/Developer


 

222
Merchandise Mart Ste 900, Chicago, IL 60654 
P: 312.894.7331 
F: 312.894.7050 
[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> 

 






The information contained in this communication may be CONFIDENTIAL and is intended only for the use of the recipient(s) named above.  If you are not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited.  If you have received this communication in error, please notify the sender and delete/destroy the original message and any copy of it from your computer or paper files.




__20060125___This posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___

Re: Table Qualification Errors

[Estrella, Lisa]

**








Hi,

 

Change permission:  APP-Administrator,
APP-Management, APP-Support, Assignee, & Submitter

View permission:  Public

 



Thanks,

Lisa











From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Frank Caruso
Sent: Friday, September 08, 2006
12:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Table Qualification
Errors



 

** What are the
permissions on the field with id 1 (Request ID)?



On 9/8/06, Estrella,
Lisa <[EMAIL PROTECTED]
> wrote:



** 





Hi,

 

I
am trying to troubleshoot a problem I am having with a table qualification. 
I want the table to list the customer satisfaction surveys that have been
responded to.  I added this qualification to the table properties so that
I could "filter" the list:

 

(
'7' = "Responded") AND (($ USER $ = 'Assignee_Manager_Login') OR (($
GROUPS $ LIKE (( "%"  + 'Assigned Group') +  "%"


 

Here's
the problem:  When I am logged in with admin rights, the surveys are
listed.  But, if I am logged in as a normal user (management role) then
the surveys won't show (I have made sure that there is at least one survey that
should be showing based on the criteria above).

 

When
I ran the SQL log, I found that when I am logged in as admin then it is using
the correct query:

 

*/SELECT T275.C1,T275.C1,C23007,C23008,C536870920,C536870921,C6,C6,C23007
FROM T275 WHERE ((T275.C7 = 1) AND ((N'Administrator Approval Admin
APP-Administrator Problem Management Remedy Support'
LIKE ((N'%' + T275.C536870920) + N'%')) OR (T275.C536870922 = N'remdev')))

 

But, when
I am logged in as the manager then it adds an additional "field" to
the query (T275.C4):

 

*/SELECT
T275.C1,C2,C4,T275.C1,C23007,C23008,C536870920,C536870921,C6,C6,C23007
FROM T275 WHERE ((T275.C4 = N'lestrell') AND ((T275.C7 = 1) AND ((N'Approval
Admin APP-Support APP-Management Remedy Support
Web/Intranet' LIKE ((N'%' + T275.C536870920) + N'%')) OR (T275.C536870922 =
N'lestrell'

 

Has any
one else ever experienced this?  Any help/advise would be greatly appreciated!

 

Thanks,

Lisa

 

ARS 6.3
patch 17

HD 6.0

CM 6.0

MS SQL

Win 2003
Server

___ 
Lisa Estrella 
Remedy Administrator/Developer


222 Merchandise Mart Ste 900, Chicago,
 IL 60654
P: 312.894.7331
F: 312.894.7050
[EMAIL PROTECTED]

 





__20060125___This posting was submitted with HTML
in it___ 











-- 
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer
www.specificintegration.com 
703-376-1249 __20060125___This posting was submitted with
HTML in it___ 





The information contained in this communication may be CONFIDENTIAL and is intended only for the use of the recipient(s) named above.  If you are not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited.  If you have received this communication in error, please notify the sender and delete/destroy the original message and any copy of it from your computer or paper files.




__20060125___This posting was submitted with HTML in it___

Table Qualification Errors

[Estrella, Lisa]

**








Hi,

 

I am trying to troubleshoot a problem I am having with a
table qualification.  I want the table to list the customer satisfaction
surveys that have been responded to.  I added this qualification to the
table properties so that I could “filter” the list:

 

( '7' = "Responded") AND (($ USER $ =
'Assignee_Manager_Login') OR (($ GROUPS $ LIKE (( "%"  +
'Assigned Group') +  "%" 

 

Here’s the problem:  When I am logged in with
admin rights, the surveys are listed.  But, if I am logged in as a normal
user (management role) then the surveys won’t show (I have made sure that
there is at least one survey that should be showing based on the criteria
above).

 

When I ran the SQL log, I found that when I am logged in
as admin then it is using the correct query:

 

*/SELECT
T275.C1,T275.C1,C23007,C23008,C536870920,C536870921,C6,C6,C23007
FROM T275 WHERE ((T275.C7 = 1) AND ((N'Administrator Approval Admin
APP-Administrator Problem Management Remedy Support'
LIKE ((N'%' + T275.C536870920) + N'%')) OR (T275.C536870922 = N'remdev')))

 

But, when I am logged in as the manager then it adds an additional
“field” to the query (T275.C4):

 

*/SELECT T275.C1,C2,C4,T275.C1,C23007,C23008,C536870920,C536870921,C6,C6,C23007
FROM T275 WHERE ((T275.C4 = N'lestrell') AND ((T275.C7 = 1) AND ((N'Approval
Admin APP-Support APP-Management Remedy Support
Web/Intranet' LIKE ((N'%' + T275.C536870920) + N'%')) OR (T275.C536870922 =
N'lestrell'

 

Has any one else ever experienced this?  Any help/advise would be
greatly appreciated!

 

Thanks,

Lisa

 

ARS 6.3 patch 17

HD 6.0

CM 6.0

MS SQL

Win 2003 Server

___
Lisa Estrella
Remedy Administrator/Developer


222 Merchandise Mart Ste 900, Chicago,
 IL 60654
P: 312.894.7331
F: 312.894.7050
[EMAIL PROTECTED]

 






__20060125___This posting was submitted with HTML in it___

Re: Remedy License Reseller

[Estrella, Lisa]

Title: RE: Remedy License Reseller
**








Hi,

 

When I was in the AF we always went
through Column Technologies…  http://www.columnit.com

 



Thanks,

Lisa











From: Action Request
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sullivan, Neil G CTR USAF
AFRL/SNOX
Sent: Wednesday, August 23, 2006
10:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy License
Reseller



 

Yes, I have the GSA quote from BMC

 







From: Action
Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC
HQISEC/L3
Sent: Wednesday, August 23, 2006
10:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy License
Reseller

** 

Sully:

  
Try looking for GSA
resellers.  They have the approved resale price.  Plus did you
contact the BMC Gov't POC?  BMC products, such as licenses are on the GSA
schedule.


James McKenzie

L-3 GSI 




From:
Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Sullivan, Neil G CTR USAF AFRL/SNOX

Sent:
Wednesday, August 23, 2006 7:06 AM 
To: arslist@ARSLIST.ORG

Subject: Remedy License Reseller


 

** 

I need to
get a quote for additional Remedy licenses from a source other than BMC. 
This is a federal contract and requires 3 quotes.  I have two but need
another, but can't find another source.  Hope someone can help.

Neil
"Sully" Sullivan 
Remedy Developer/Administrator 
AFRL/SNOX 
Wright Patterson AFB, OH 45433 
937-904-9788 

__20060125___This
posting was submitted with HTML in it___ 

__20060125___This posting was submitted with HTML
in it___





The information contained in this communication may be CONFIDENTIAL and is intended only for the use of the recipient(s) named above.  If you are not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited.  If you have received this communication in error, please notify the sender and delete/destroy the original message and any copy of it from your computer or paper files.




__20060125___This posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___

Re: Onsite Training

[Estrella, Lisa]

Column IT provides customized onsite training...

www.columnit.com

Lisa


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Thursday, May 11, 2006 1:31 PM
To: arslist@ARSLIST.ORG
Subject: OT: Onsite Training

Does anyone if Remedy or and Remedy Partners offer onsite Remedy
training? I have been asked to find this out, but have been unable to
get in touch with the Remedy Education Services. I left them a message,
but have not heard back from them.

Thanks,

>Andy L. Mayfield
>System Operation Specialist
>Alabama Power Company
Office: 8-226-1805


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Re: ARS 7.0 Mid Tier Link

[Estrella, Lisa]

Yes, I have the same problem.
Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Wednesday, May 10, 2006 3:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0 Mid Tier Link

Wowthis came in at the same time mine went outyesI'm
experiencing the same thing and have been all day 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mike Parker
Sent: Wednesday, May 10, 2006 2:45 PM
To: arslist@ARSLIST.ORG
Subject: ARS 7.0 Mid Tier Link

Afternoon List:

Is something wrong with the ARS 7.0 Mid-Tier link on Supportweb?  Every
time
I click it, it wants to download the Server, Email, & FB (win.zip).

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The information contained in this communication may be CONFIDENTIAL and is 
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intended recipient, you are hereby notified that any dissemination, 
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strictly prohibited.  If you have received this communication in error, please 
notify the sender and delete/destroy the original message and any copy of it 
from your computer or paper files.

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