Re: IE 7 and MidTier 6.3
I think that there is just something wrong with this user's IE 7 installation. Still no other user has reported this issue. Additionally, I have her using Mozilla and it's been working for her for several days now. I am going to suggest to her to put in a request to have her IE 7 reinstalled. Erica -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Friday, July 25, 2008 3:35 PM To: arslist@ARSLIST.ORG Subject: Re: IE 7 and MidTier 6.3 This is a multi-part message in MIME format. --=_NextPart_000_0064_01C8EE74.65719A20 Content-Type: text/plain; charset=windows-1250 Content-Transfer-Encoding: 8bit IE 7 and MidTier 6.3Erica, Is it working on IE 7 below? Have you recently configured Mid-tier to be behind a load balancer? This could return invalid sessions if you have not configured it for sticky IP's.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Harbin, Erica M. (MSFC-NNM04AA02C)[SAIC] Sent: Friday, July 25, 2008 3:29 PM To: arslist@ARSLIST.ORG Subject: IE 7 and MidTier 6.3 ** ARS server - 7.0.1 patch3 MidTier - 6.3 (custom patch) DB - Oracle 10 Our organization pushed out IE7 last Friday and currently there is one user having trouble with an app using MidTier since then. Unfortunately, we have not been able to figure it out and have been going round and round trying different things since we can't duplicate with any other user. She receives the error ARERR 9201 - invalid session when performing almost any action in the app. Wondering if anyone else is having this problem or have any suggestions on where to look for resolution or a workaround. We are in the process upgrading the dev web server to MidTier 7.1 but need a workaround/fix until then. We have tried comparing IE settings, different user names, etc...sometimes she is working but most of the time she is not. Of course, we have deleted cache, cookies and history on numerous occasions. Another weird thing that I noticed today is that when she logs out, the license tool still shows that she is connected. We would be grateful for any suggestions at this time. Thanks! No virus found in this outgoing message. Checked by AVG. Version: 7.5.526 / Virus Database: 270.5.6/1572 - Release Date: 7/25/2008 6:51 AM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are --=_NextPart_000_0064_01C8EE74.65719A20 Content-Type: text/html; charset=windows-1250 Content-Transfer-Encoding: quoted-printable ** !DOCTYPE HTML PUBLIC -//W3C//DTD HTML 4.0 Transitional//EN HTMLHEADTITLEIE 7 and MidTier 6.3/TITLE META http-equiv=3DContent-Type content=3Dtext/html; = charset=3Dwindows-1250 META content=3DMSHTML 6.00.6000.16674 name=3DGENERATOR/HEAD BODY DIVSPAN class=3D515372320-25072008FONT = size=3D2Erica,/FONT/SPAN/DIV DIVSPAN class=3D515372320-25072008FONT = size=3D2/FONT/SPANnbsp;/DIV DIVSPAN class=3D515372320-25072008FONT size=3D2Is it working on IE = 7=20 below?/FONT/SPAN/DIV DIVSPAN class=3D515372320-25072008FONT = size=3D2/FONT/SPANnbsp;/DIV DIVSPAN class=3D515372320-25072008FONT size=3D2Have you recently = configured=20 Mid-tier to be behind a load balancer? This could return invalid = sessions if you=20 have not configured it for sticky IP's../FONT/SPAN/DIV DIVSPAN class=3D515372320-25072008FONT = size=3D2/FONT/SPANnbsp;/DIV DIVSPAN class=3D515372320-25072008FONT = size=3D2Joe/FONT/SPAN/DIV BLOCKQUOTE DIV class=3DOutlookMessageHeader dir=3Dltr align=3DleftFONT = face=3DTahoma=20 size=3D2-Original Message-BRBFrom:/B Action Request = System=20 discussion list(ARSList) [mailto:[EMAIL PROTECTED]BOn Behalf Of=20 /BHarbin, Erica M. (MSFC-NNM04AA02C)[SAIC]BRBSent:/B Friday, = July 25,=20 2008 3:29 PMBRBTo:/B arslist@ARSLIST.ORGBRBSubject:/B IE 7 = and=20 MidTier 6.3BRBR/FONT/DIV**=20 META content=3DMS Exchange Server version 6.5.7652.24 = name=3DGenerator!-- Converted from text/rtf format -- PFONT face=3DArial size=3D2ARS server - 7.0.1 patch3/FONT = BRFONT=20 face=3DArial size=3D2MidTier - 6.3 (custom patch)/FONT BRFONT = face=3DArial=20 size=3D2DB - Oracle 10/FONT /P PFONT face=3DArial size=3D2Our organization pushed out IE7 last = Friday and=20 currently there is one user having trouble with an app using MidTier = since=20 then. Unfortunately, we have not been able to figure it out and have = been=20 going round and round trying different things since we can't duplicate = with=20 any other user. She receives the error ARERR 9201 - invalid session = when=20 performing almost any action in the app. Wondering if anyone else is = having=20 this problem or have any suggestions on where to look for resolution = or a=20 workaround. We are in the process upgrading
IE 7 and MidTier 6.3
ARS server - 7.0.1 patch3 MidTier - 6.3 (custom patch) DB - Oracle 10 Our organization pushed out IE7 last Friday and currently there is one user having trouble with an app using MidTier since then. Unfortunately, we have not been able to figure it out and have been going round and round trying different things since we can't duplicate with any other user. She receives the error ARERR 9201 - invalid session when performing almost any action in the app. Wondering if anyone else is having this problem or have any suggestions on where to look for resolution or a workaround. We are in the process upgrading the dev web server to MidTier 7.1 but need a workaround/fix until then. We have tried comparing IE settings, different user names, etc...sometimes she is working but most of the time she is not. Of course, we have deleted cache, cookies and history on numerous occasions. Another weird thing that I noticed today is that when she logs out, the license tool still shows that she is connected. We would be grateful for any suggestions at this time. Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Crystal Error
Did reinstalling the client resolve this issue? I am having the same issue. Unfortunately, this did not resolve my problem. I noticed that the user still have v5.1.2 installed while version 7.0.1 patch 1 was installed. I reinstalled 7.0.1 patch 1 without uninstalling because of the bug with the MS Office and Business Objects whereas the Office products can actually stopped working. That happened to me and another user. Didn't want to go through that again since the only solution is to rebuild the box. Anyway, after that didn't work, I installed version 7.0.1 patch 2 and that didn't work. Thought about going ahead to uninstall but I was afraid of the issue with MS office and the Crystal11 Restributables application although Remedy says that this was resolved with patch 2. Any ideas? Erica -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Yearsley Sent: Friday, October 20, 2006 11:33 AM To: arslist@ARSLIST.ORG Subject: Crystal Error This is a MIME message. If you are reading this text, you may want to consider changing to a mail reader or gateway that understands how to properly handle MIME multipart messages. --=__PartDEFAAE31.0__= Content-Type: text/plain; charset=US-ASCII Content-Transfer-Encoding: 7bit I have been having problems with the Crystal interface and was wondering if anyone could provide some ideas/solutions. We have several Crystal reports that have worked in the past that have suddenly quit working. The error message is: An error occurred while generating the Crystal report: 0x80004003 - Invalid pointer (ARERR 1904). I have searched the Knowledge base with no luck. Any help would be appreciated. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org --=__PartDEFAAE31.0__= Content-Type: text/html; charset=US-ASCII Content-Transfer-Encoding: 7bit Content-Description: HTML ** HTMLHEAD META http-equiv=Content-Type content=text/html; charset=iso-8859-15 META content=MSHTML 6.00.2900.2963 name=GENERATOR/HEAD BODY style=MARGIN: 4px 4px 1px; FONT: 10pt Tahoma DIVI have been having problems with the Crystal interface and was wondering if anyone could provide some ideas/solutions. We have several Crystal reports that have worked in the past that have suddenly quit working. The error message is: An error occurred while generating the Crystal report: 0x80004003 - Invalid pointer (ARERR 1904)./DIV DIVnbsp;/DIV DIVI have searched the Knowledge base with no luck./DIV DIVnbsp;/DIV DIVAny help would be appreciated./DIV DIVnbsp;/DIV DIVThanks./DIV/BODY/HTML __20060125___This posting was submitted with HTML in it___ --=__PartDEFAAE31.0__=-- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Bug with v7.0.1 and Crystal
We opened ticket with Remedy because a couple of users (3 at this point) are no longer able to user Office 2003 and are getting this error: Microsoft [program] has not been installed for the current user. Please run set up to install the application. In addition, we find that if a different user login to the affected machine, that user is able to access the Office applications. Two of users uninstalled v7.0.1 client and this this started to occur some time after that. The 3rd user is not sure what version he uninstalled (v5.1.2 or v6.3) but he now has the problem and says that he never attempted to uninstall v7.0.1 Has anyone else seen this and has a fix for Office 2003? We have found and Remedy has said that the only resolution is to rebuild the user's box. thanks Erica ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Bug with v7.0.1 and Crystal
I didn't know about the bullentin. When I was talking with the analyst at Remedy, I asked if something was posted on their web site and we couldn't find anything. Thanks for your comments. Erica From: Action Request System discussion list(ARSList) on behalf of Lucero, Michelle - IST contractor Sent: Thu 2/22/07 12:58 PM To: arslist@ARSLIST.ORG Subject: Re: Bug with v7.0.1 and Crystal This is a multi-part message in MIME format. --_=_NextPart_001_01C756B3.824B0893 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: quoted-printable Hi, Erica: =20 I don't have an answer other than rebuilding the user's box. However, did you know that a Technical Bulletin was sent regarding this very thing from BMC on February 12, 2007? =20 BMC Remedy AR System Server 7.0.01 Per SW00257321, uninstalling BMC Remedy User 7.x might cause Microsoft Office 2003 or Microsoft Visual Studio to stop working. This technical bulletin describes a temporary workaround for that issue. Unfortunately, the workaround for the issue is don't uninstall the BMC Remedy User 7.x, Instead install new versions... =20 http://www.bmc.com/supportu/documents/82/87/68287/68287.pdf From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Harbin, Erica M. (MSFC-NNM04AA02C)[SAIC] Sent: Thursday, February 22, 2007 12:47 PM To: arslist@ARSLIST.ORG Subject: Bug with v7.0.1 and Crystal **=20 We opened ticket with Remedy because a couple of users (3 at this point) are no longer able to user Office 2003 and are getting this error: Microsoft [program] has not been installed for the current user. Please run set up to install the application. In addition, we find that if a different user login to the affected machine, that user is able to access the Office applications. Two of users uninstalled v7.0.1 client and this this started to occur some time after that. The 3rd user is not sure what version he uninstalled (v5.1.2 or v6.3) but he now has the problem and says that he never attempted to uninstall v7.0.1 Has anyone else seen this and has a fix for Office 2003? We have found and Remedy has said that the only resolution is to rebuild the user's box. =20 thanks Erica __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are --_=_NextPart_001_01C756B3.824B0893 Content-Type: text/html; charset=us-ascii Content-Transfer-Encoding: quoted-printable ** !DOCTYPE HTML PUBLIC -//W3C//DTD HTML 4.0 Transitional//EN HTMLHEAD META http-equiv=3DContent-Type content=3Dtext/html; = charset=3Dus-ascii META content=3DMSHTML 6.00.2900.3059 name=3DGENERATOR/HEAD BODY DIV dir=3Dltr align=3DleftSPAN class=3D928405318-22022007FONT = face=3DArial=20 color=3D#ff size=3D2Hi, Erica:/FONT/SPAN/DIV DIV dir=3Dltr align=3DleftSPAN class=3D928405318-22022007FONT = face=3DArial=20 color=3D#ff size=3D2/FONT/SPANnbsp;/DIV DIV dir=3Dltr align=3DleftSPAN class=3D928405318-22022007FONT = face=3DArial=20 color=3D#ff size=3D2I don't have an answer other than rebuilding = the user's=20 box.nbsp; However, did you know that a Technical Bulletin was sent = regarding=20 this very thing from BMC on February 12, 2007?/FONT/SPAN/DIV DIV dir=3Dltr align=3DleftSPAN class=3D928405318-22022007FONT = face=3DArial=20 color=3D#ff size=3D2/FONT/SPANnbsp;/DIVSPAN = class=3D928405318-22022007 DIV dir=3Dltr align=3Dleft TABLE class=3DMsoNormalTable style=3DWIDTH: 100% cellSpacing=3D0 = cellPadding=3D0=20 width=3D100% border=3D1 TBODY TR TD=20 style=3DPADDING-RIGHT: 3pt; PADDING-LEFT: 3pt; PADDING-BOTTOM: 3pt; = WIDTH: 35%; PADDING-TOP: 3pt=20 vAlign=3Dtop width=3D35% PFONT face=3DArial size=3D2SPAN=20 style=3DFONT-SIZE: 10pt; FONT-FAMILY: ArialBMC ?xml:namespace = prefix =3D=20 st1 ns =3D urn:schemas-microsoft-com:office:smarttags = /st1:place=20 w:st=3Donst1:City w:st=3DonRemedy/st1:City st1:State=20 w:st=3DonAR/st1:State/st1:place System Server=20 7.0.01/SPAN/FONT?xml:namespace prefix =3D o ns =3D=20 urn:schemas-microsoft-com:office:office /o:p/o:p/P/TD TD=20 style=3DPADDING-RIGHT: 3pt; PADDING-LEFT: 3pt; PADDING-BOTTOM: 3pt; = WIDTH: 35%; PADDING-TOP: 3pt=20 vAlign=3Dtop width=3D35% PFONT face=3DArial size=3D2SPAN=20 style=3DFONT-SIZE: 10pt; FONT-FAMILY: ArialPer SW00257321, = uninstalling=20 BMC Remedy User 7.x might cause Microsoft Office 2003 or Microsoft = Visual=20 Studio to stop working. This technical bulletin describes a = temporary=20 workaround for that=20 issue./SPAN/FONTo:p/o:p/P/TD/TR/TBODY/TABLE/DIV DIV dir=3Dltr align=3DleftFONT face=3DArial color=3D#ff = size=3D2SPAN=20 class=3D928405318-22022007Unfortunately, the workaround
