Want to install ARS 7.6.04 & ITSM 7.6.04
Hi All, I am facing some issues with the installation of ARS 7.6.04V & ITSM 7.6.04V. My current environment details are as follows: 1. OS - Windows 2008 Server SP-1(64-bit) 2. DB - SQL Server 2008 Enterprise Edition(64-bit). 3. JDK - 1.6.X(64-bit) 4.Remedy Installers Version: a. ARS 7.6.04 b. ITSM Apps 7.6.04 5.Hardware Setup: a. Setup on VM b. HDD - 80GB c. RAM - 8GB I have installed this remedy version in my test bed( going through release notes for 7.6.04, comaptibity matrix,etc) alongwith the mid-tier. But, now i am facing issues with the UI,performance. Whenever i am log-in into the server, it happens successfully, took me to the homepage, but whenever i clicked on any applications, it hangs or displays the results abnormally. The same tasks when i opened through objectlist, it is opening successfully. I am not at all getting what is this happening. Please let me know whether this installation is working or not. If not, plz guide me the steps of installing 7.6.04V or if anyone having any document/snapshots wrt installation, plz share, i will be thankfull 2 u. -- Best Regards, Hari E-mail:- hsvishwaka...@gmail.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Need to build a reporting server
Hi All, I have a requirement to set up a reporting server for our remedy production server.Purpose is to reduce the load on the production server, and for every request made for reporting, will automatically route to that reporting server, and the enduser fetch the report without knowing the background(fetching the report from the reporting server). My Current Production server setup details: OS- Windows 2003 64-bit server ARS- 7.5.03 ITSM Apps-7.6.03 Database- SQL server 2005 enterprise edition(On a different windows server) Midtier- Windows 2003 server(64-bit)-on a different server My Queries: 1. If i want to setup a reporting server, then shall i need new hardware? 2.Shall i need to install the remedy software in it? 3. Will it consume remedy license? 4. Shall i need to install the databse and need to synchronize with the production database? Please suggest and any help in this regard is highly appreciated. and also if anybody having any other ideas to implement the same in a unique way, kindly disclose the same. Waiting for the reponse. Best Regards, Hari shankar Vishwakarma Mobile:- +91-9923490040 E-mail:- hsvishwaka...@gmail.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Need to build a reporting server
Hi All, We are planning to set up the reporting server by either of the following: 1. Setting up a specific remedy AR box just for reporting---> if we are going this way, what are the prerequisites required(remedy licenses are required?) and how this can be achieved? 2. We are thinking of setting a new server with a new database installed and then we synchronize this database with the remedy production database.For reporting purpose, we will provide the link of this new database created in remedy production server> Can anyone suggest, will this functionality works for fetching reports from remedy production server. If works, can anyone suggests how to implement the same. We are not considering of using BMC Analytical. Valuable suggestions are highly needed in this regards. consider my queries also which i have raised in my initial mail. Waiting for the response Regards Hari On Thu, Jan 26, 2012 at 11:09 PM, Tauf Chowdhury wrote: > ** > When you say reporting server, are you planning on using BMC analytical or > are you planning on setting up a specific remedy AR box just for reporting? > You're real bottleneck will be the database. On the AR side you have to set > a value in the max get list setting to limit the number records returned > for the queries. > > Sent from my iPhone > > On Jan 26, 2012, at 11:55 AM, Hari Vishwakarma > wrote: > > ** > Hi All, > > I have a requirement to set up a reporting server for our > remedy production server.Purpose is to reduce the load on the production > server, and for every request made for reporting, will automatically route > to that reporting server, and the enduser fetch the report without knowing > the background(fetching the report from the reporting server). > > My Current Production server setup details: > > OS- Windows 2003 64-bit server > ARS- 7.5.03 > ITSM Apps-7.6.03 > Database- SQL server 2005 enterprise edition(On a different windows server) > Midtier- Windows 2003 server(64-bit)-on a different server > > My Queries: > 1. If i want to setup a reporting server, then shall i need new hardware? > 2.Shall i need to install the remedy software in it? > 3. Will it consume remedy license? > 4. Shall i need to install the databse and need to synchronize with the > production database? > > Please suggest and any help in this regard is highly appreciated. and also > if anybody having any other ideas to implement the same in a unique way, > kindly disclose the same. > > Waiting for the reponse. > > Best Regards, > > Hari shankar Vishwakarma > Mobile:- +91-9923490040 > E-mail:- hsvishwaka...@gmail.com > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Best Regards, Hari shankar Vishwakarma Mobile:- +91-9833675872 E-mail:- hsvishwaka...@gmail.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Remedy Reporting Requirements
Hi All, I have a requirement to set up a Reporting server in remedy. As per our process, we need to purge data from Production server after every 3 months to maintain performance and data storage. We need reporting Server only for reporting purpose which will hold all purged data and real time data from Production. Secondly, the reporting server must have read only access to end users. No one can modify the data from this server. Can anybody help me to implement this? I need basic steps to setup reporting server which will fulfill above requirements. Best Regards, Hari hsvishwaka...@gmail.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
How to create an archival server in remedy in windows platform!!!
Hi All, I want to create an archival server which will offload my production server load & improves my production server performance Can anyone suggest what are all the prerequisites for the required archival server.And what need to be kept in mind while configuring this. Also will it require any short of customizations for achieveing an archival server. Please suggest to achieve the same. -- Best Regards, Hari shankar Vishwakarma Mobile:- +91-9833675872 E-mail:- hsvishwaka...@gmail.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: How to create an archival server in remedy in windows platform!!!
Hi, We are planning to have archiving server with the following strategies in place: 1. We will be moving our production server data to the newly created archiving server with certain conditions like incident=closed or cancelled, and we will be archiving the data on an interval of 2-3 months. Here, i have few queries: a.Will this archival server requires any new hardware,os,remedy ars, remedy apps, licenses. Plz note that my current remedy environment is on windows 2003 server, sql serv er 2005 database,ARS 7.5.04,remedy ITSM apps7.6.01 b. Can this archival server be synched on an database level, if yes then how? 2. what frequency shall we use to archive the data from the production? 3. will this hamper my production server performance? 4. We are planning to use archiving forms or DSO, please suggest its pros & cons while implementing. Please suggest . Regards Hari One more thing, how this movement of data will happen even after 1.We want our production data to be moved from production to archival se On Tue, Feb 14, 2012 at 1:17 AM, Elry wrote: > > Well Hari... > > We currently just finishing up the creation of an archival server. > > I guess my key questions would be: > > 1. Do you have any Archive Policies in place (i.e. Incident Tickets > will be automatically closed after 90 Days). > 2. What applications are you running (i.e. ITSM or Custom > Applications)? > 3. What do you want to archive? > 4. How are you going to archive (Archive forms, DSO, Remedy Migrator, > DRIVER.EXE, etc.)? > > > > On Feb 13, 1:32 pm, Hari Vishwakarma wrote: > > Hi All, > > > > I want to create an archival server which will offload my production server > > load & improves my production server performance > > Can anyone suggest what are all the prerequisites for the required archival > > server.And what need to be kept in mind while configuring this. Also will > > it require any short of customizations for achieveing an archival server. > > > > Please suggest to achieve the same. > > > > -- > > Best Regards, > > > > Hari shankar Vishwakarma > > Mobile:- +91-9833675872 > > E-mail:- hsvishwaka...@gmail.com > > > > ___ > > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > attend wwrug12www.wwrug12.comARSList: "Where the Answers Are" > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: How to create an archival server in remedy in windows platform!!!
Hi All, @Allen, Thanks for your valuable suggestions. But out of the available options, i think i need to choose the best otherwise i will be playing with fire. I am looking to archive the data in the following way: 1. Selective archiving( with conditions such as all the tickets which are closed by the system, cancelled tickets with work logs,attachments), but here full archiving of data is also open and in mind. 2. As far as archived data is concerned, we will be using that data for reporting as well as for audit purpose. 3.We are ready to stand up another instance of remedy(But not sure about the licensing terms of BMC like AR server license,ITSM Apps license,Database license.) 4.We have implemented Remedy in our company four months back,so data is not so huge, but as the time passes on, it will grow further.So, can you suggest what frequency should we adopt for archiving(like daily, weekly,monthly) 5.Initially i am thinking of using DSO,but seems it is complex, so i am going for archive forms. While archiving, i want to move the data completely to newly created remedy instance which will reduce the load on the production and can be used for reporting purpose on the newly created remedy instance. On production, only the current data will resides like 3-4 months old data. I also request you to share any document which will guide me step by step approach or plan, which will help me to achieve the required goal. Guidance is always a ray of light to eliminate the darkness of ignorance. With a smiling face Regards Hari On Tue, Feb 14, 2012 at 8:23 PM, Elry wrote: > Hey Hari... > > Some quick opinions : > > 1. Looks like you will be doing selective archiving & not fixed > archiving. What this means for us is that you will be selecting > criteria for tickets that will be archived as opposed to archiving all > tickets for a fixed time period. This means that you will have to > make multiple passes during each archive transaction to get older > tickets. > 2. If you are going to close tickets - then you will probably want to > get all the data associated with the ticket (i.e. work logs, > attachments etc.). > 3. You have to decide whether or not you want to use the same Remedy > interface to look at and retrieve the archived data (you could just > rely on reports). > 4. If you use the Remedy interface then - you will have to stand up > another Remedy instance (granted - that there will be only viewing of > data - so there will not be a need for write licenses). > 5. Frequency of archiving, and server performance will depend on how > much data you will be moving. > 6. DSO may not be the best method for data migration. > 7. If you use archive forms - note that the archive forms must be on > the same server as your Remedy instance (this still leaves your data > on your production box). > 8. Remedy Migrator is another option (if you can afford it). You are > able to configure private TCP ports to help reduce the load on the > server. Only drawback - it does not look like there is a way to delete > your record after archiving; therefore, this will have to be an > escalation or some other workflow. > 9. In the past I have used EIE OR AIE OR AI - not sure what they are > calling it now. This works ok, but it's newest incarnation that > leverages the Pentaho Spoon ETL engine looks to be superior (I think > you need version 7.6.04 of ITSM). > > There are third party options like (rrchive is free and picks up where > the Migrator left off): > > META-UPDATE: http://www.softwaretoolhouse.com/product/SthMupd/index.html > RRCHIVE: http://www.rrr.se/en/ > > > On Feb 14, 8:31 am, Hari Vishwakarma wrote: > > Hi, > > > > We are planning to have archiving server with the following strategies > in place: > > > > 1. We will be moving our production server data to the newly created > > archiving server with certain conditions like incident=closed or > > cancelled, and we will be archiving the data on an interval of 2-3 > > months. > > > > Here, i have few queries: > > a.Will this archival server requires any new hardware,os,remedy ars, > > remedy apps, licenses. > > Plz note that my current remedy environment is on windows 2003 server, > sql serv > > er 2005 database,ARS 7.5.04,remedy ITSM apps7.6.01 > > b. Can this archival server be synched on an database level, if yes then > how? > > > > 2. what frequency shall we use to archive the data from the production? > > > > 3. will this hamper my production server performance? > > > > 4. We are planning to use archiving forms or DSO, please suggest its > > pros & cons while implementing. > > > > Please suggest . > > > > Regards > > > > Hari > > >
Re: How to create an archival server in remedy in windows platform!!!
Hi All, @Allen, Thanks Allen for your well guided and motivated approach.I will keep all suggestions in mind and accordingly implement the same. Thanks & Regards Hari hsvishwaka...@gmail.com +91-9923490040 On Thu, Feb 16, 2012 at 10:58 PM, Elry wrote: > Now I have a clearer picture of what you are trying to do... > > The key to your success will be in understanding the underlying data > dictionary (not in the traditional sense either). You will need some > help in this area. You may want to ask Joe D. for help. > > 1. ITSM is very complex system and difficult to archive. Most folks > just run one instance and when a new version comes out - they cut over > completely and just import the Foundation data. The more modules you > use the more complex the archiving strategy. > 2. BMC could have simplified archiving for us if they would have > allowed archiving forms to be used between servers. > 3. You are going to have to first decide what pieces of data you would > like to keep. For example if you were going to keep Incidents - you > would have to know what associated elements are required to show > incidents for example: > - Attachments > - Impacted Areas > - Associations > - Work Logs > - Etc > I guess - the rule of thumb - would be to look at the table fields > that display data for the key forms in the modules and make sure that > data is brought over. > 4. You will then have to deal with the issue of workflow. If these > are archived records - all you want to do is view the data and not > modify; therefore, you would want to lock down the forms(all fields > read only) and disable workflow that would allow modifications. > 5. When it comes to licensing - you should check with your local > Remedy Sales person. The licensing model is constantly changing - > they may have something reasonable once they are aware of your needs. > My suggestion though would be to stress that you need read only > licenses, since you will never modify any data. > 6. Well since you don't have a lot of data - I think you could really > leverage DSO to sync your Archive server. Again - you will want to be > careful about how much and what you archive. If you try to archive > the whole ITSM Suite - I think you will not have much luck. > 7. Remember Archive Forms must exist on the same server. You cannot > use Archive forms between servers. Once you have the data in the > Archive forms - you are going to have to come up with a Strategy that > will help you move the data from the Archive forms to the new Archive > Box. Naturally, you will also need a mechanism to remove the old > entries off the Archive Box. I suppose you could use DSO to do this > part. > 8. The frequency of archiving - will have to be yours to determine. I > usually - look at the rate of record accumulation. I would look at > the tables that I want to archive and determine their rate of growth - > then archive according to how much data you want to have in your > Production tables. > > Unfortunately, I do not have any documents specific to this - I have > found that for the most part - I have to determine what needs to be > done - then draw up strategy that can be documented for the specific > case. Then there is the issue of what technologies to use? > > On Feb 15, 2:57 pm, Hari Vishwakarma wrote: > > Hi All, > > @Allen, > > Thanks for your valuable suggestions. But out of the available options, i > > think i need to choose the best otherwise i will be playing with fire. > > > > I am looking to archive the data in the following way: > > > > 1. Selective archiving( with conditions such as all the tickets which are > > closed by the system, cancelled tickets with work logs,attachments), but > > here full archiving of data is also open and in mind. > > 2. As far as archived data is concerned, we will be using that data for > > reporting as well as for audit purpose. > > 3.We are ready to stand up another instance of remedy(But not sure about > > the licensing terms of BMC like AR server license,ITSM Apps > > license,Database license.) > > 4.We have implemented Remedy in our company four months back,so data is > not > > so huge, but as the time passes on, it will grow further.So, can you > > suggest what frequency should we adopt for archiving(like daily, > > weekly,monthly) > > 5.Initially i am thinking of using DSO,but seems it is complex, so i am > > going for archive forms. While archiving, i want to move the data > > completely to newly created remedy instance which will reduce the load on > > the production and can be used for reporting purpose on the newly created > >
Re: V7.1 Product import
Hi Jesse, In ITSM V7.1, for importing products, you can use Data Management Tool, which will help you to import the data with proper validation. DSL and DHL kind of stuffs can be easily imported into the Remedy system using this tool. Also u can found the respective document for importing the product data in BMC website. Hari Mobile:- +91-9923490040 E-mail:- hsvishwaka...@gmail.com On Thu, Feb 16, 2012 at 11:24 PM, Jesse wrote: > Would any of you have documentation or point me to the documentation for > importing products in ITSM V7.1? > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: How to create an archival server in remedy in windows platform!!!
Hi Joe, My intention is to reduce the load on the production and to use that archived data for reporting and audit purpose. If this archiving can be achieved on an database level with much ease and without any complexity,then, can you please suggest me the plan of approach so that i can opt for the best. Regards Hari On Fri, Feb 17, 2012 at 1:09 AM, Jose Huerta wrote: > ** One question. Why do you want archiving to take place on a different > server? > > I mean, the archived tables can reside on the same database engine. It's > up to the dba to tune the database and place those table on a different > volume. > > Regards, > > Jose Huerta > http://theremedyforit.com/ > > > On Thu, Feb 16, 2012 at 20:06, Hari Vishwakarma > wrote: > >> ** Hi All, >> >> >> @Allen, >> >> Thanks Allen for your well guided and motivated approach.I will keep all >> suggestions in mind and accordingly implement the same. >> >> Thanks & Regards >> >> Hari >> >> hsvishwaka...@gmail.com >> +91-9923490040 >> >> >> On Thu, Feb 16, 2012 at 10:58 PM, Elry wrote: >> >>> Now I have a clearer picture of what you are trying to do... >>> >>> The key to your success will be in understanding the underlying data >>> dictionary (not in the traditional sense either). You will need some >>> help in this area. You may want to ask Joe D. for help. >>> >>> 1. ITSM is very complex system and difficult to archive. Most folks >>> just run one instance and when a new version comes out - they cut over >>> completely and just import the Foundation data. The more modules you >>> use the more complex the archiving strategy. >>> 2. BMC could have simplified archiving for us if they would have >>> allowed archiving forms to be used between servers. >>> 3. You are going to have to first decide what pieces of data you would >>> like to keep. For example if you were going to keep Incidents - you >>> would have to know what associated elements are required to show >>> incidents for example: >>> - Attachments >>> - Impacted Areas >>> - Associations >>> - Work Logs >>> - Etc >>> I guess - the rule of thumb - would be to look at the table fields >>> that display data for the key forms in the modules and make sure that >>> data is brought over. >>> 4. You will then have to deal with the issue of workflow. If these >>> are archived records - all you want to do is view the data and not >>> modify; therefore, you would want to lock down the forms(all fields >>> read only) and disable workflow that would allow modifications. >>> 5. When it comes to licensing - you should check with your local >>> Remedy Sales person. The licensing model is constantly changing - >>> they may have something reasonable once they are aware of your needs. >>> My suggestion though would be to stress that you need read only >>> licenses, since you will never modify any data. >>> 6. Well since you don't have a lot of data - I think you could really >>> leverage DSO to sync your Archive server. Again - you will want to be >>> careful about how much and what you archive. If you try to archive >>> the whole ITSM Suite - I think you will not have much luck. >>> 7. Remember Archive Forms must exist on the same server. You cannot >>> use Archive forms between servers. Once you have the data in the >>> Archive forms - you are going to have to come up with a Strategy that >>> will help you move the data from the Archive forms to the new Archive >>> Box. Naturally, you will also need a mechanism to remove the old >>> entries off the Archive Box. I suppose you could use DSO to do this >>> part. >>> 8. The frequency of archiving - will have to be yours to determine. I >>> usually - look at the rate of record accumulation. I would look at >>> the tables that I want to archive and determine their rate of growth - >>> then archive according to how much data you want to have in your >>> Production tables. >>> >>> Unfortunately, I do not have any documents specific to this - I have >>> found that for the most part - I have to determine what needs to be >>> done - then draw up strategy that can be documented for the specific >>> case. Then there is the issue of what technologies to use? >>> >>> On Feb 15, 2:57 pm, Hari Vishwakarma wrote: >>> > Hi All, >>> > @Al
Remedy Logs to be listed in Logging server
Hi All, I have a query with respect to enabling logs monitoring through a logging server. In Remedy, we do have different kinds of logs like arerror log, armonitor log,etc. Now i have a requirement to monitor all such logs which are relevant in remedy administration to be handled automatically by a logging server, which will alerts us during any abnormal situations with warnings, critical alerts, so that we make ourselves prepared to face such situations with best resolution. Can anyone suggest me which are the following logs should i enable in logging server which will ensure my remedy administration to the higher maturity level? As per me, every logs are essential as they provide me the root cause of any event occured. But based on priorties, which remedy logs should i opt for. Please suggest. -- Best Regards, Hari Mobile:- +91-9923490040 E-mail:- hsvishwaka...@gmail.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Remedy Logs to be listed in Logging server
Hi All, Thanks for your valuable suggestions. Regards Hari On Sun, Feb 19, 2012 at 10:01 PM, Axton wrote: > armonitor.log and arerror.log will tell you when something is wrong. > The others (sql, api, filter, user, plugin, escalation, etc.) will > tell you what went wrong. There are many logs. The java plugin > servers each generate a main log file; the cmdb plugins for the java > plugin server (e.g., NE) each generate separate logs. Then there is > the email engine, flashboards daemon, etc. > > My suggestion is to turn them all on so that when an issue does occur > (and they will), you have what you need to diagnose and correct the > issue. > > Axton Grams > > On Sun, Feb 19, 2012 at 4:19 AM, Misi Mladoniczky wrote: > > Hi, > > > > Go for the arerror.log, that is the fist log file to check whenever > > something goes wrong. > > > > Other log file might be turned on for troubleshooting after you have > > discover that you have a problem, but arerror.log gives you the signal. > > > >Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > > > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): > > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > > Find these products, and many free tools and utilities, at http://rrr.se > . > > > >> Hi All, > >> > >> I have a query with respect to enabling logs monitoring through a > logging > >> server. In Remedy, we do have different kinds of logs like arerror log, > >> armonitor log,etc. Now i have a requirement to monitor all such logs > which > >> are relevant in remedy administration to be handled automatically by a > >> logging server, which will alerts us during any abnormal situations with > >> warnings, critical alerts, so that we make ourselves prepared to face > such > >> situations with best resolution. > >> > >> Can anyone suggest me which are the following logs should i enable in > >> logging server which will ensure my remedy administration to the higher > >> maturity level? As per me, every logs are essential as they provide me > the > >> root cause of any event occured. > >> But based on priorties, which remedy logs should i opt for. > >> > >> Please suggest. > >> > >> -- > >> Best Regards, > >> > >> Hari > >> Mobile:- +91-9923490040 > >> E-mail:- hsvishwaka...@gmail.com > >> > >> > ___ > >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > >> > > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > -- Best Regards, Hari shankar Vishwakarma Mobile:- +91-9833675872 E-mail:- hsvishwaka...@gmail.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Logo Branding in Remedy
Hi AIl, I have an query with respect to Logo branding in Remedy.I have an requirement of branding my customized Remedy ITSM suite by replacing the BMC logo with my company logo wherever needed. My current Remedy platform is ARS 7.5.04 and ITSM apps 7.6.001, database used is SQL server 2005 I gone through all the forms available in Remedy along with customization and i found there are more than 2800+ forms. I have certain concerns which are as follows: 1. We are using all ITSM apps, and our system is in production, so my management wants me to change all BMC logo with our company logo. 2. Users are accessing Remedy, so my first task is to change the user facing forms with BMC logo with my company logo. So, can any one suggest what approach should i follow to achieve the target.Changing logo in all forms will be a tiring job like going through each & every form and changing the logo. Is there any other option of achieving this by any other way. 3.What precautions should i take in terms of bulk changing the logo & How, if possible. 4.Dimension of logo matters or the system take the logo in its defined format by its own. Also if i proceed with application wise like IM,PM,CM,SLM,Assets, then which forms should i consider like regular form, view form,vendor form,display only form,join form,core forms,etc. If anybody had worked in the past or currently working, please share your valuable suggestions. -- Best Regards, Hari E-mail:- hsvishwaka...@gmail.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Logo Branding in Remedy
Hi Joe, Currently my Remedy environment is ARS 7.5.004 and ITSM Apps 7.6.001. Joe,can u guide me how to reach to images.what is that central place called.Also, i observed there are 5-6 logos which needs to be changed, so which path should i follow to reach there. What is that central place called, is there any link readily available in Remedy, form name available in Remedy for replacing logos. Please suggest. Thanks & Regards Hari On Tue, Apr 17, 2012 at 12:50 AM, Joe Martin D'Souza wrote: > ** > > Hari, > > You didn’t say which version.. > > If you are on the latest versions, You change it at one central place > ‘Images’ and the logos in the forms are referenced from this. One change > affects all the forms on which that image is referenced. You will see a new > modified date on the form as soon as you change the image that is > associated with that form. > > You may want to do it during non production hours as this will cause a > massive definition change. > > Joe > > > *From:* Hari Vishwakarma > *Sent:* Monday, April 16, 2012 3:04 PM > *Newsgroups:* public.remedy.arsystem.general > *To:* arslist@ARSLIST.ORG > *Subject:* Logo Branding in Remedy > > ** Hi AIl, > > > I have an query with respect to Logo branding in Remedy.I have an > requirement of branding my customized Remedy ITSM suite by replacing the > BMC logo with my company logo wherever needed. > > My current Remedy platform is ARS 7.5.04 and ITSM apps 7.6.001, database > used is SQL server 2005 > I gone through all the forms available in Remedy along with customization > and i found there are more than 2800+ forms. > I have certain concerns which are as follows: > 1. We are using all ITSM apps, and our system is in production, so my > management wants me to change all BMC logo with our company logo. > 2. Users are accessing Remedy, so my first task is to change the user > facing forms with BMC logo with my company logo. So, can any one suggest > what approach should i follow to achieve the target.Changing logo in all > forms will be a tiring job like going through each & every form and > changing the logo. Is there any other option of achieving this by any other > way. > 3.What precautions should i take in terms of bulk changing the logo & How, > if possible. > 4.Dimension of logo matters or the system take the logo in its defined > format by its own. > > Also if i proceed with application wise like IM,PM,CM,SLM,Assets, then > which forms should i consider like regular form, view form,vendor > form,display only form,join form,core forms,etc. > > If anybody had worked in the past or currently working, please share your > valuable suggestions. > > > -- > Best Regards, > > Hari > E-mail:- hsvishwaka...@gmail.com > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Best Regards, Hari shankar Vishwakarma Mobile:- +91-9833675872 E-mail:- hsvishwaka...@gmail.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Logo Branding in Remedy
Hi, As per the suggestions, using developer studio,i found currently we have more than 400+ images, if as per my requirement like branding of my company logo instead of BMC logo, then shall i go for modifications for each & every images & modified the existing images(like embed the new image with the old one) or create a new image, & this new image will be automatically referenced in the existing forms. Also, is it necessary to do the branding of BMC core forms, and will that affect the definition of any forms and one more thing, if i changes or removes the dimensions of the logo(label), will that affect the form definition. Please suggest. Regards Hari On Tue, Apr 17, 2012 at 6:42 AM, Joe Martin D'Souza wrote: > ** > There you go.. then you are good to go.. > > I am beginning to loose track of what changed in what version – also it’s > a combination of growing old and forgetful :-) > > Joe > > *From:* Mahesh > *Sent:* Monday, April 16, 2012 6:57 PM > *Newsgroups:* public.remedy.arsystem.general > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Logo Branding in Remedy > > ** > The object type "Image" is available on ARS 7.5 and above. > > Skins Feature is available on ARS 7.6.03 and above. > > Thanks > Mahesh > On Mon, Apr 16, 2012 at 3:17 PM, Joe Martin D'Souza wrote: > >> ** >> I do not recall offhand if 7.5 supported this – I’m currently on >> 7.6.03, and this is where I see it.. see attached screenshot.. >> >> Double click on any of the image objects that you want to modify.. >> >> Joe >> >> PS: I attempted to send you a screen shot twice but my postings got >> rejected so watch for my email sent to you offline for a screenshot... >> >> *From:* Hari Vishwakarma >> *Sent:* Monday, April 16, 2012 3:47 PM >> *Newsgroups:* public.remedy.arsystem.general >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: Logo Branding in Remedy >> >> ** Hi Joe, >> >> Currently my Remedy environment is ARS 7.5.004 and ITSM Apps 7.6.001. >> Joe,can u guide me how to reach to images.what is that central place >> called.Also, i observed there are 5-6 logos which needs to be changed, so >> which path should i follow to reach there. What is that central place >> called, is there any link readily available in Remedy, form name available >> in Remedy for replacing logos. >> >> Please suggest. >> >> Thanks & Regards >> Hari >> >> >> On Tue, Apr 17, 2012 at 12:50 AM, Joe Martin D'Souza >> wrote: >> >>> ** >>> >>> Hari, >>> >>> You didn’t say which version.. >>> >>> If you are on the latest versions, You change it at one central place >>> ‘Images’ and the logos in the forms are referenced from this. One change >>> affects all the forms on which that image is referenced. You will see a new >>> modified date on the form as soon as you change the image that is >>> associated with that form. >>> >>> You may want to do it during non production hours as this will cause a >>> massive definition change. >>> >>> Joe >>> >>> >>> *From:* Hari Vishwakarma >>> *Sent:* Monday, April 16, 2012 3:04 PM >>> *Newsgroups:* public.remedy.arsystem.general >>> *To:* arslist@ARSLIST.ORG >>> *Subject:* Logo Branding in Remedy >>> >>> ** Hi AIl, >>> >>> >>> I have an query with respect to Logo branding in Remedy.I have an >>> requirement of branding my customized Remedy ITSM suite by replacing the >>> BMC logo with my company logo wherever needed. >>> >>> My current Remedy platform is ARS 7.5.04 and ITSM apps 7.6.001, database >>> used is SQL server 2005 >>> I gone through all the forms available in Remedy along with >>> customization and i found there are more than 2800+ forms. >>> I have certain concerns which are as follows: >>> 1. We are using all ITSM apps, and our system is in production, so my >>> management wants me to change all BMC logo with our company logo. >>> 2. Users are accessing Remedy, so my first task is to change the user >>> facing forms with BMC logo with my company logo. So, can any one suggest >>> what approach should i follow to achieve the target.Changing logo in all >>> forms will be a tiring job like going through each & every form and >>> changing the logo. Is there any other option of achieving this by any other >>> way. >>> 3.What precautions should i take in terms of bulk changing the logo &am
Incident Audit log tracking issue in BMC Remedy Incident Management(ITSM)
Hi All, Hope you were doing well. I have one query with respect to BMC Remedy Incident management application(ITSM). In our premise, we have Remedy setup with following versions: 1. AR Server Version =7.5.00 patch 004 2. Incident Management Application version = 7.6.00 patch 001 3. Service Request management Version = 7.6.00 patch 001 We have SRM in place for end user self help & is integrated with Incident management for issue handling and resolution. Suppose when a ticket gets raised and assigned to an engineer for resolution and whatever the activities performed by the engineer on the ticket such as changing the status from assigned to in progress, in progress to pending,etc.. So list of ticket transactions were logged in the incident audit log with modified field and with current system timestamp. Here, we want to track such ticket events or transactions in an sequential order based on date & time from end to end. But, we are unable to achieve this as we are not getting from where shall we can track end to end. I referred the Incident audit log form, but it consists some ambiguous data about the ticket. If, in actual, ticket consists of 8-9 transactions, but in incident audit log form, it is showing only 2 or 3 entries, which stops my tracking. Hence, I request you all, if anyone has worked on it, please provide your pointers. Awaiting for your response. Regards Hari Vishwakarma Pune, India ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Want to implement Single Sign-On(SSO)
Hi All, Hope you all are doing well, this is with reference to one of my requirement of implementing SSO in Remedy environment. My Current Remedy Setup is : Platform: OS= Windows 2003 Server Database= SQL Server 2005 Remedy AR Server = 7.5.004 Remedy ITSM Apps Version= 7.6.001 Users were LDAP authenticated. Midtier Env: OS= Windows 2003 Server Web Server= Apache Tomcat I want to implement SSO in my environment with my current setup. But i am not getting the clear picture of how to implement this.Till date, what i found that: 1. Can be achieved through customized SSO: In this, we need to write some external java class which will authenticate the users.Here, my question is "Is there any need of any extra web server depending on my current environment. I heard of web access manager by BMC,Oracle,etc".Plz suggest. 2. Third party provided SSO solutions. 3. To upgrade my existing version to 7.6.04, where BMC has provided the SSO solution. Other queries of mine are: a. SSO requires license or not, if yes, then shall we need to take a call with BMC for license. b. what validation parameter should i consider while implementing SSO. c. Shall we need any Web access manager for implementing SSO.And if i am going for Oracle web access manager, will it create some compatibility issue with SQL server 2005. Any help or any suggestions will contribute a lot. Thanks & Regards Hari E-mail:- hsvishwaka...@gmail.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Logo branding issue
Hi All, Hope everyone doing well... Currently i am using BMC Remedy ITSM 7.6.001V suite. whenever i am trying to modify the change management console form, It is throwing me the below error messages with respect to those panel which are not at all existing on the forms: "Panel Field 'z2PL_FBNav_KPI' has an initial size greater than the maximum size., 5119, CHG:Change Management Console Likewise, for other panels, such as 'z2PL_FBNav_ByRisk','z2PL_FBNav_NeedingApproval','z2PL_FBNav_OpenReleases', we are getting the same error messages. In this regard, when i checked the form properties, i didn't found this panels available in the form. Please suggest in case anyone of you gone through such issue. Thanks & Regards Hari ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Remedy Flashboard design
Hi All, I have one query with respect to flashboard design. I have built one flashboard and in that I want to modify the legend variable. Can anyone having any ideas how to modify the fonts and its size(with proper allignment)? As whenever we view the flashboard in full mode, this legend variable is so small, that it is not at all visible in large screens. Details: AR Server-> 7.5.004 ITSM Suite-->7.6.004 So, i want to increase legend size of the flashboard, please provide any pointers if anybody work on this. -- Regards, Hari hsvishwaka...@gmail.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Automation of license tracking in Remedy
Hi All, Hope you all are doing well :) I have a requirement of automating the license tracking in Remedy. So, what i have currently in Remedy(AR Server Version 7.5.004 & ITSM suite 7.6.001): -->Few forms such as manage license usage form(Vendor form from BMC),historical form, and few regular forms. What currently I am looking for, is to automate license tracking in Remedy whether on form(through customizing) or through database level, which will trigger me an email when the highest usage of license consumption is reached, so that accordingly we will take necessary actions to release the licenses(floating), which will optimize the license usage. Another option on application level, is that, is there any form available in Remedy where user's session data is stored like login time, log-out time and if the answer is yes, what is the form name, and its schema id with respect to database. If anybody having knowledge on it or in the past worked, please share,would be of great help. Regards, Hari hsvishwaka...@gmail.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Automation of license tracking in Remedy
Thanks John for your prompt response. But, here I need some starting point, as from BMC, we are having some forms, such as vendor form, and through that dynamic user data is reflecting, apart from that any info, could help me out. I want to capture the exact form name details or the database table from where i can apply my logic to workout on the same. Any ray of light in this regard would be of great help. Regards Hari On Tue, Oct 23, 2012 at 12:32 AM, John Baker wrote: > You need to speak to Carl Wilson at Missing Pieces software. He's got a > product that runs in your environment and does this kind of stuff, to help > you reduce licensing costs. > > __**__** > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > -- Best Regards, Hari shankar Vishwakarma Mobile:- +91-9833675872 E-mail:- hsvishwaka...@gmail.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Stopping normalization job when reconciliation is running
Hi Folks, Hope you all doing well :) As per my subject line is concerned, I want to disable the normalization activity while running the reconciliation activity in CMDB. During reconciliation activity, we are neither performing any normalization activity earlier or after. during its run, the normalization activity runs in the backend and generates large amount of logs with errors. So, it is useless to carry forward this normalization activity in parallel to reconciliation jobs. Here, i want to know, how to stop this normalization activity with its logging when this reconciliation activity is running. Any help in this regard, would be of great help. Regards Hari hsvishwaka...@gmail.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Remedy 8.1.00 V Setup
Hi, I am going to install Remedy 8.1.00 version for POC purpose. Can anyone suggest what per-requisites should I consider before starting the Remedy 8.1.00 version. Objective: To install Remedy 8.1.00 V Components of 8.1.00 V inculdes: AR Server, CMDB( Atrium Core & Integrator),No ITSM in consideration Environment: Windows Currently the planning in mind as per BMC recommendations are: Hardware Pr-requisites: Server type: VM Server details: 1. Processor type : 4 core CPU processor 2. Processing speed: >= 3 GHz( Can we consider less than this, if yes, what were its pros & cons) 3. RAM: 12 GB( Can we consider less than this as well, if yes, what were its pros & cons) 4. Hard disk space(HDD): 250 GB Software Pr-requisites: OS name: Windows 2008 Server Enterprise Edition(64-bit) Database: SQL Server 2008 Enterprise Edition(64-bit) JAVA : JAVA 1.6.X/JAVA 1.7.X( 64-bit) Tomcat: 6.0.X (64-bit) Please guide me in selecting the best options available with suggestions & let me know in case of any challenges involved. Also, please confirm if this ok to start the installation. Best Regards, Hari shankar Vishwakarma E-mail:- hsvishwaka...@gmail.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Pending based notifications & customizations in BMC Remedy ITSM 7.6.001 V
Hi All, Hope you are doing well. I have one requirement where my need is about developing the notifications for the Remedy incidents which are in 'pending' status with only a valid status reason as 'customer', excluding all other status reasons. As we all know, in pending status, SLA clock stops, but here my requirement is. I want to develop a mechanism where Remedy system(ITSM specially service Desk) shoots notification emails on an interval of: 1. 1st notification after 24 hours when ticket is in pending status with status reason as Customer 2. 2nd notifications after 48 hours when ticket is in pending status with status reason as Customer. 3. 3rd notification after 72 hours and will automatically moves the pending status to resolved with some resolution remarks. Basically, main objective of this funationality is to alert the customer that some information is awaited from his/her end and after above notifications, ticket will be marked as resolved as no actions were performed from customer end. Where i got stuck is, since, the ticket is in pending status, how can i calculate the time interval for considering 24, 36 & 72 hours. Hence, looking ahead for your much needed suggestions to achieve this functionality, if it is possible. Hope, anyone has achieved this in past. Please suggest. Regards Hari Vishwakarma Pune, India -- Best Regards, Hari shankar Vishwakarma Mobile:- +91-9833675872 E-mail:- hsvishwaka...@gmail.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy 9.0.01 - CPU utilization and write license issues
Please see which processes of OS consuming more CPU and memory..might be some other processes other than Remedy processes are consuming the CPU and memory more. Also track events generated from system and application for errors captured. Take windows/Unix platform irrespective of ur environment team support. Regards Hari Vishwakarma On 28 Jun 2016 12:51 am, "Su Kaur" wrote: > We never had this issue on any of the pre-prod systems. May because we > never had full load on any of the dev or test systems. > I did change the java heap from 512 to 1024 in armonitor.cfg but it didnt > fix the issue. > > Not sure if this heap needs to be increased in java settings or not? > > Regards, > Kaur > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Mongo DB & its role while upgrading to ITSM 8.1-> 9.1
Hi Abhishek, You are correct. Mongo DB is the back end for MyIT & SmartIT. Its comes bundled with MyIT/SmartIT installer and it is the default offering. If you are thinking of using some other DB similar to MongoDb, then, implemented functionality for MyIT will not work. For more details, you can log a case with Bmc Support for more assistance. Regards Hari Vishwakarma On Oct 11, 2017 13:20, "Abhishek Anand" wrote: > Hi Experts, > > Please could you guide me with the role of Mongo DB while upgrading from > 8.1.02 to 9.1. > We believe that mongo db is required only when we are using My IT/SmartIT, > but please provide insight on it. > > Also is it possible to use some other relational DB in place od Mongo DB > as we are not familiar with it & in case of issue it might create problem. > > Early response will be highly appreciated. > > Cheers, > AA > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: FW: Service Management & Automation User Conference 2018
Can we have any presentation or agenda on said conference that will be discussed. Hari On Fri 8 Jun, 2018, 1:55 AM , wrote: > > > The Annual BMC product related conference is being hosted by CTRM > Training Solutions, a couple of the board members of last years T3 > conference Victoria and Lenny along with Phil Schmidt and as always BMC is > the cornerstone sponsor. It will be in Las Vegas this year, and Lenny asked > me to post the following link along with please respond to the question > about attending: > > https://communities.bmc.com/events/1239 > > > > The direct conference URL is https://www.smac-conference.com > > > > Dan > > > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist > -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
