Re: System Center 2012 Service Manager question
fans by using some of their products. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Henderson, Danielle R. CNTR Sent: Thursday, May 17, 2012 1:22 PM To: arslist@ARSLIST.ORG Subject: Re: System Center 2012 Service Manager question Thanks everyone for the info. It has been a big help. @ Shawn Pierson, please repost once you view the demo of the latest version. Danielle R. Henderson NMIC, ISC-O L-3 Stratis Application Admin -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, May 17, 2012 12:42 PM To: arslist@ARSLIST.ORG Subject: Re: System Center 2012 Service Manager question I can't speak for all situations, but in my experience the vast majority of situations where the tool is switched, it is almost never over functionality and it's rarely due to the costs. Generally these types of changes occur due to organizational changes or desired organizational changes. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia Sent: Thursday, May 17, 2012 11:22 AM To: arslist@ARSLIST.ORG Subject: Re: System Center 2012 Service Manager question What is their driving force to switching? I'm assuming licensing costs and OM costs. If that is the case there are other options with Remedy OnDemand and Remedy Force that could knock out a significant amount of the costs. I think over the next few years you are going to see a significant transition to these solutions. The government may be a little slower to transition, but agencies are slowly but surely adopting cloud and SaaS solutions. BMC may have some other alternatives if you talk to the Account Manager. I have seen a ton of different ITSM solutions. Some good and some bad. A lot of them do 75% of the same thing. The difference is usually implementation. What a lot of organizations find is that they switch for whatever reasons and find that they have a lot of the same issues if not more with the new solution. Also, most organizations only use a fraction of the out of box capabilities and end up doing a lot of customizations instead of using most of the capabilities. If organizations stick to implementing straight out of box functionality first their OM cost will greatly decrease. I have seen organizations use Remedy where a developer has not touched the system in over a year except for patching. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, May 17, 2012 11:52 AM To: arslist@ARSLIST.ORG Subject: Re: System Center 2012 Service Manager question I'm in a similar situation. BMC has put together a matrix comparing the two, but it's not very complete. According to BMC, SCSM isn't something that has been a competitor to the Remedy platform in the past, so they don't have a well put together comparison between the two. I have put together a much more detailed comparison, and I am going to be sitting in a demo from Microsoft on SCSM next week. Perhaps in two weeks I'll have more information to compare the two. Right now, there are some basic core things missing in SCSM that doesn't have me thrilled to potentially implement it. Some of the major gaps are: - No web interface (other than going through a third party add-on, although their SRM equivalent is SharePoint based.) - No Asset Management (you have to purchase something from a Microsoft partner like Provance.) - Basic configuration tasks are much more difficult (e.g. the ease of setting up an Assignment mapping in Remedy is replaced by something more manual in SCSM which I would compare to setting up an SLA in SLM.) - The product is full of hidden costs, so at least in our organization it's looking like it may potentially be less expensive to keep Remedy and purchase additional licenses rather than implementing SCSM. Microsoft tries to hide lots of expenses hidden into bundles of other products. - SCCM is not a complete overlap with ADDM. The discovery portion of SCSM is basically geared around Windows Servers and Clients, and it is not agentless. I'm also not surWhate that it can do a good job of mapping out relationships like ADDM does. There are several other areas, but most of my initial opinion was based off of SCSM 2008, so I have to wait to see the 2012 demo before I can confidently give a good comparison. On a personal note, I am conflicted because I know Remedy is a better product, but I am also interested in learning other applications so if I got a chance to implement SCSM that could be an interesting challenge. Thanks, Shawn Pierson Remedy Developer | Energy
System Center 2012 Service Manager question
Good Morning everyone, My organization is looking at Microsoft Center 2012 Service Manager to replace Service Desk, Asset Management and ADDM. Can anyone provide info on the differences of the 2 applications? I believe they are looking to use the complete Microsoft solution including Configuration management and Change Management. Danielle R. Henderson L-3 Stratis ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: System Center 2012 Service Manager question
Thanks everyone for the info. It has been a big help. @ Shawn Pierson, please repost once you view the demo of the latest version. Danielle R. Henderson NMIC, ISC-O L-3 Stratis Application Admin -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, May 17, 2012 12:42 PM To: arslist@ARSLIST.ORG Subject: Re: System Center 2012 Service Manager question I can't speak for all situations, but in my experience the vast majority of situations where the tool is switched, it is almost never over functionality and it's rarely due to the costs. Generally these types of changes occur due to organizational changes or desired organizational changes. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia Sent: Thursday, May 17, 2012 11:22 AM To: arslist@ARSLIST.ORG Subject: Re: System Center 2012 Service Manager question What is their driving force to switching? I'm assuming licensing costs and OM costs. If that is the case there are other options with Remedy OnDemand and Remedy Force that could knock out a significant amount of the costs. I think over the next few years you are going to see a significant transition to these solutions. The government may be a little slower to transition, but agencies are slowly but surely adopting cloud and SaaS solutions. BMC may have some other alternatives if you talk to the Account Manager. I have seen a ton of different ITSM solutions. Some good and some bad. A lot of them do 75% of the same thing. The difference is usually implementation. What a lot of organizations find is that they switch for whatever reasons and find that they have a lot of the same issues if not more with the new solution. Also, most organizations only use a fraction of the out of box capabilities and end up doing a lot of customizations instead of using most of the capabilities. If organizations stick to implementing straight out of box functionality first their OM cost will greatly decrease. I have seen organizations use Remedy where a developer has not touched the system in over a year except for patching. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, May 17, 2012 11:52 AM To: arslist@ARSLIST.ORG Subject: Re: System Center 2012 Service Manager question I'm in a similar situation. BMC has put together a matrix comparing the two, but it's not very complete. According to BMC, SCSM isn't something that has been a competitor to the Remedy platform in the past, so they don't have a well put together comparison between the two. I have put together a much more detailed comparison, and I am going to be sitting in a demo from Microsoft on SCSM next week. Perhaps in two weeks I'll have more information to compare the two. Right now, there are some basic core things missing in SCSM that doesn't have me thrilled to potentially implement it. Some of the major gaps are: - No web interface (other than going through a third party add-on, although their SRM equivalent is SharePoint based.) - No Asset Management (you have to purchase something from a Microsoft partner like Provance.) - Basic configuration tasks are much more difficult (e.g. the ease of setting up an Assignment mapping in Remedy is replaced by something more manual in SCSM which I would compare to setting up an SLA in SLM.) - The product is full of hidden costs, so at least in our organization it's looking like it may potentially be less expensive to keep Remedy and purchase additional licenses rather than implementing SCSM. Microsoft tries to hide lots of expenses hidden into bundles of other products. - SCCM is not a complete overlap with ADDM. The discovery portion of SCSM is basically geared around Windows Servers and Clients, and it is not agentless. I'm also not surWhate that it can do a good job of mapping out relationships like ADDM does. There are several other areas, but most of my initial opinion was based off of SCSM 2008, so I have to wait to see the 2012 demo before I can confidently give a good comparison. On a personal note, I am conflicted because I know Remedy is a better product, but I am also interested in learning other applications so if I got a chance to implement SCSM that could be an interesting challenge. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Henderson, Danielle R. CNTR Sent: Thursday, May 17, 2012 10:38 AM To: arslist@ARSLIST.ORG Subject: System Center 2012 Service Manager question Good Morning everyone, My organization is looking at Microsoft Center 2012 Service
Cookie=IP-Restriction-GUID Error (Midtier)
Good Morning everyone, I am having problem accessing Midtier. I am getting the following error Cookie=IP-Restriction-GUID=... When anyone tries to login we get Authentication failed ARERR 623 I cannot access configuration tool at all. I reset password. cleared cache, restarted server. I get nothing. This started a couple of weeks ago when the password expired on the Database. Service Desk 7.0.3, ARS v7.0.01 patch 4, Windows 2003 R2, IIS 6 Oracle 10g Database is on Unix server, Solaris 9, ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: What's the difference between a Remedy Administrator and a Remedy Developer?
Norm, That has been my understanding as well. I have been a Administrator for about 4 years now. I work alone but when there is a development work required we bring in a developer or a team of them. I have worked with several different developers over the years and they can easliy replace me(sadly), but my management does not want to spend 100K or more for that support. I have seen several posting with the roles reversed. I think this is due to HR personnel listing the req. They do not know what level they actually need on site. They may want to look at the BMC description of each. I have had to explain this several times to my management. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, July 24, 2009 11:54 AM To: arslist@ARSLIST.ORG Subject: Re: What's the difference between a Remedy Administrator and a Remedy Developer? ** I totally agree with that. -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT Sent: Fri 07/24/09 11:28 AM To: arslist@ARSLIST.ORG Subject: Re: What's the difference between a Remedy Administrator and a Remedy Developer? That's not the food chain as I always understood it. I've always understood it thusly: Remedy Architect Remedy Developer Remedy Administrator Notice the administrator is at the bottom of the food chain. I've always also envisioned that the developer typically can fill the role of administrator but not the other way around. Developing applications just takes a greater skill set. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of igor ivanov Sent: Friday, July 24, 2009 9:40 AM To: arslist@ARSLIST.ORG Subject: What's the difference between a Remedy Administrator and a Remedy Developer? ** I Have a Dream: Remedy Admin (report to Remedy Project Manager): min $75h and 3 years as Remedy Developer - creating Project Plan (MS Project, Visio) - installing ARS, ITSM, SLA and SLM, Flashboards... - midtier install and config - Configuration Management in WUT (new Groups, User, License Pools, Reporting Servers) - configuring AREA and ARDBC, email, DSO, linking DB servers, API plugins - participating DB backups and restores - arreload, arsignal, ARUtilities, Data import - ARS archiving - creating and monitoring SLAs - DSO mapping - attaching Crystal Reports to AL on Stage and Prod, ARS reporting - default User searches, User Preferences and Macros - patching - manage BMC Support contract and tickets - licensing and working wit Server Support team on obtaining MAC address and Computer Name - aruser.log - server side logging - midtier side logging - check arerror.log every day - participating in New Development Requirements - permissions to Sub-Administrators (Remedy Developers) to develop only in specified packing list, maintaining accurate packing lists and deployable apps - deploying new apps to Staging and Prod. after testing on Staging - monitoring Prod for no changes from except him - knowledge of Perl, SQL, API - maintaining his Group Documents Library and all BMC documentation - regularly asking his Manager for Remedy Training - going to BMC World with Project Manager Remedy Developer (report to Remedy Admin): min $50h - creating Development Requirements based on Project Plan - developing new apps only on Dev - deploying and testing on Staging - client side logging - troubleshooting Prod and fixing on Dev!!! - user training (UAT) - documenting development, changes, troubleshooting - knowledge of Remedy API, SQL, Perl, C++, Java, JavaScript, html - export .def and .arx needed to deploy by Admin - Flashboards - developing and attaching Crystal Reports to AL on Dev, ARS reporting - becoming RSP and dreaming about going to BMC User World after becoming Remedy Admin who just retired or become Remedy Architect/Engineer (after 10 years as Admin) Remedy Project Manager - person who understands what it all means or attended BMC User World and respect Remedy did i forget anything or anybody? ii - Remedy Sr. Dev and Admin from 1998 - RSP 4,5,6,7 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Jr. Remedy Developer Needed
I think you need to keep you personal political issues to yourself Sir. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steve Michadick Sent: Tuesday, January 27, 2009 7:59 AM To: arslist@ARSLIST.ORG Subject: Re: Jr. Remedy Developer Needed You also can not get a Top Secret clearance if you have too much debt, have traveled to multiple countries that are hostile to the U.S., associated with known terrorists, etc. But wait...don't we know someone like that? H...someone that NEEDS to have a Top Secret clearance in order to do his job? Someone with the title President of the United States of America? Sorry, couldn't help myself. Steve Michadick Remedy Engineer MCNOSC -Original Message- From: VanSickle, James W [mailto:james.vansic...@contractor.cmc.com] Sent: Monday, January 26, 2009 11:26 AM Subject: Re: Jr. Remedy Developer Needed ** Sorry, but you're not eligible. As a US citizen, I can't even be married to a foreign national if I want to get Secret or Top Secret clearance. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of kiran kodali Sent: Sunday, January 25, 2009 8:31 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Jr. Remedy Developer Needed ** Hi Abdullah, I am Kiran Kodali. I am interested in this position. I have one question, I am on my H1B, am i eligible for that Secret clearance? Plz let me know. Thanks. On 1/25/09, Abdullah Baytops ab...@thedigitalcorp.com wrote: ** Digital Foundation is looking for a Jr. Remedy Developer for a project located in the Washington, DC area. Person ideally should would have a Secret clearance but a the ability to be cleared will be fine. Looking for someone with experience in BMC Remedy 7.1 (Incident, Asset and Change Management) also experience with SQL Server 2005. Please send resumes and Salary requirements to ab...@thedigitalcorp.com . The position requires on-site support and remote work periodically. Thanks in advance __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Regards, Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Recall: Jr. Remedy Developer Needed
Henderson, Danielle R CNTR would like to recall the message, Jr. Remedy Developer Needed. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Jr. Remedy Developer Needed
This is not a political forum. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steve Michadick Sent: Tuesday, January 27, 2009 7:59 AM To: arslist@ARSLIST.ORG Subject: Re: Jr. Remedy Developer Needed You also can not get a Top Secret clearance if you have too much debt, have traveled to multiple countries that are hostile to the U.S., associated with known terrorists, etc. But wait...don't we know someone like that? H...someone that NEEDS to have a Top Secret clearance in order to do his job? Someone with the title President of the United States of America? Sorry, couldn't help myself. Steve Michadick Remedy Engineer MCNOSC -Original Message- From: VanSickle, James W [mailto:james.vansic...@contractor.cmc.com] Sent: Monday, January 26, 2009 11:26 AM Subject: Re: Jr. Remedy Developer Needed ** Sorry, but you're not eligible. As a US citizen, I can't even be married to a foreign national if I want to get Secret or Top Secret clearance. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of kiran kodali Sent: Sunday, January 25, 2009 8:31 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Jr. Remedy Developer Needed ** Hi Abdullah, I am Kiran Kodali. I am interested in this position. I have one question, I am on my H1B, am i eligible for that Secret clearance? Plz let me know. Thanks. On 1/25/09, Abdullah Baytops ab...@thedigitalcorp.com wrote: ** Digital Foundation is looking for a Jr. Remedy Developer for a project located in the Washington, DC area. Person ideally should would have a Secret clearance but a the ability to be cleared will be fine. Looking for someone with experience in BMC Remedy 7.1 (Incident, Asset and Change Management) also experience with SQL Server 2005. Please send resumes and Salary requirements to ab...@thedigitalcorp.com . The position requires on-site support and remote work periodically. Thanks in advance __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Regards, Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARS 4.5.2 license problem
We finally got the server up and running. Apparently the license had to be enter differently. I was told by BMC Tech support to enter AR System in the field next to the number of licenses in the license tool. Never heard of this but it worked. The unix admins resolved the host ID issue by moving back to the original box. Luckily we will be going to production in August. This server is on its last leg. Thanks to all that replied. Really appreciate your help Danielle Henderson [EMAIL PROTECTED] L3 Communications Titan Corp From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mauro Pedone Sent: Monday, May 26, 2008 3:08 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 4.5.2 license problem ** there are two or more network adapter? maybe remedy reads an other network adapter mac address 2008/5/26 Henderson, Danielle R CNTR [EMAIL PROTECTED]: Hello everyone, I have problem. We are currently using ARS 4.5.2 on a unix box, with oracle database. During a network upgrade the application fail to come up. The unix admins moved the drive to a different box. For some reason all the current license keys are missing and it is showing windows license keys that we have used previously. I was able to get support purge a few licenses keys but I am receiving the following error message. ARERR (337) You have reach the maximum number of database entries permitted with this version of the Action Request System. Only the Server license can be added. I'm getting invalid keys for any user license I try to add. It is also populating the wrong HostID. I a newbie here but I have searched everywhere trying to find out where it getting the incorrect hostid with no luck. Any Ideas? I would greatly appreciate any help I can get. The work day start on Tuesday and I have to have this app back up an running before the workday starts at 6am. Danielle Henderson [EMAIL PROTECTED] L-3 Communication Titan Corp ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ARS 4.5.2 license problem
Hello everyone, I have problem. We are currently using ARS 4.5.2 on a unix box, with oracle database. During a network upgrade the application fail to come up. The unix admins moved the drive to a different box. For some reason all the current license keys are missing and it is showing windows license keys that we have used previously. I was able to get support purge a few licenses keys but I am receiving the following error message. ARERR (337) You have reach the maximum number of database entries permitted with this version of the Action Request System. Only the Server license can be added. I'm getting invalid keys for any user license I try to add. It is also populating the wrong HostID. I a newbie here but I have searched everywhere trying to find out where it getting the incorrect hostid with no luck. Any Ideas? I would greatly appreciate any help I can get. The work day start on Tuesday and I have to have this app back up an running before the workday starts at 6am. Danielle Henderson [EMAIL PROTECTED] L-3 Communication Titan Corp ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
