ADDM + Citrix SDX
Greetings, I know it's not ARS specific, but I thought I'd throw this one out there to see what experiences people might have with Citrix NetScaler discovery via ADDM. I've been playing around with ADDM trying to cobble together various credentials from the server hoard, DBA knights, storage gurus, and network magicians but I've hit a snag when it comes to NetScalers. Specifically SDXs vs. VPXs. The ADDM docs say it can discover dedicated hardware load balancers such as Application Delivery Controllers from F5 or Citrix (NetScaler), or the virtualized versions of these devices. That sounds to me like it should support SDX and VPX, but maybe I'm wrong. Does anyone have any expirience? I tried using an SNMPv2 cred to scan the SDXs and it cannot complete the getMACAddress method. (both the getDeviceInfo and getHostInfo complete fine). I then tried to scan a VPX with the above SNMPv2 cred as well and it fails completely. (SNMP timeout) My Citrix connection down the hall says he used all the same info, but it's failing (timing out)regardless. I reveiwed the MIB-OIDs being used in ADDM's script bank and they all seem to jive with Citrix documentation. Thoughts? -Doug Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARS Patching Question
that, if it doesn't recache definitions, tell it to as you are installing the patch. This is not a definitive list of steps, just a conceptual overview, but we have quite a few customers using the types of techniques above to do live system updates. It does work. PLEASE OF COURSE install the patches and hotfixes in dev and test first and make sure all is working as expected and then upgrade production using the ideas above And OF COURSE, make sure you have recent backups - just in case. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hynes, Douglas Sent: Monday, April 20, 2015 8:57 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: ARS Patching Question ** All, Anyone ever come up with an idea for in-place ARS upgrades/patching? Something like using dual server groups so the system never has to go down during maintenance? (if that's even possible) I'm trying to come up with a way to decrease needed downtimes to handle the patch/upgrade load. (and reduce the need for me to be here during typical downtime window from 22:00-05:00). Ideas? Thanks, -Doug [cid:image001.jpg@01D07CDD.165748A0] Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ARS Patching Question
All, Anyone ever come up with an idea for in-place ARS upgrades/patching? Something like using dual server groups so the system never has to go down during maintenance? (if that's even possible) I'm trying to come up with a way to decrease needed downtimes to handle the patch/upgrade load. (and reduce the need for me to be here during typical downtime window from 22:00-05:00). Ideas? Thanks, -Doug [cid:image001.jpg@01D07B58.C5507FB0] Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years attachment: Douglas Hynes.vcf
Re: Time to Install ITSM 8.1.2
Joe, My install failed during an import of a Filter: PCT:DAP:CreateProductAlias_790_PPDI from the def file: ..\Software\AtriumCore\dsl\pct\workflow\en\.\PCT%LoadProductAlias2.def BMC Support said it was due to duplicates in the data, but even after clearing them out I still can't import the def file without it erroring out. Environment: * All Win Server 2k8 R2 * MS SQL 2k8 -Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Friday, March 13, 2015 11:38 PM To: arslist@ARSLIST.ORG Subject: Re: Time to Install ITSM 8.1.2 ** What are your environments you'll tried installing on which failed? I did the stack install that restores a database so is the shortest way to stand up the system if it's a fresh install. The actual install after I had everything I needed in place took just a couple of hours or so. Apart from dealing with database size limits (which was removed on a specific release of MS-SQL 2008 Express) when installing on MS-SQL Express database hosted on Windows 7 Professional, I had no issues. This probably is not your issue depending what database and version you are on. Cheers Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz Sent: Thursday, March 12, 2015 10:50 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Time to Install ITSM 8.1.2 Hi I have installed 8.1 Server with ITSM 8.1 on a test machine. Apart from problems with the version of Java/Tomcat, the actual installation took around 4/5 hours. Shafqat Ayaz From: Terri Lockwood teresa.lockw...@sungard.commailto:teresa.lockw...@sungard.com To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Monday, March 9, 2015 9:20 PM Subject: Re: Time to Install ITSM 8.1.2 ** I've had successful install on multiple servers but I wouldn't call any of the easy :) Getting data successfully loaded now that's another story. Terri From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Monday, March 09, 2015 4:58 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Time to Install ITSM 8.1.2 ** Has anyone has an easy successful install yet? I tried on a brand new fresh clean server with a fresh clean DB instance and it kept failing! Since it was an exercise I stopped and loaded the ITSM 7.6.04 SP4. It worked for what I needed. Claire From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, March 09, 2015 2:23 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Time to Install ITSM 8.1.2 ** Mine is failing, too. Actually, it (finally) installed, but now I can't connect to my plug-in server, which I've been working with Support on for over a week. Rick Cook On Mon, Mar 9, 2015 at 10:27 AM, Hynes, Douglas douglas.hy...@froedtert.commailto:douglas.hy...@froedtert.com wrote: ** My 8.1.02 Core patch in my Test Env. failed. I won't be able to give a good set of numbers for a bit. Sorry, -Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Monday, March 09, 2015 11:49 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Time to Install ITSM 8.1.2 ** Thanks Rick, I installed English French Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Phillips Sent: Monday, March 09, 2015 12:09 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Time to Install ITSM 8.1.2 ** Doug, it depends on which locales you have installed. For us (with all locales installed) it's 11 hours. rp On 3/9/2015 5:47 AM, Tanner, Doug wrote: ** Dear List, Looking for some feedback on Installation times for ITSM Suite. I know there are a lot of variables and different system configurations, etc. I installed CMDB, Atrium Integrator and then ITSM (8.1.2) suite over the weekend on a Sandbox. Just trying to gauge if my installation time was typical/average. My Question for the List - If you have installed ITSM 8.1.2 - How long did the install take? P.S. Are there any tips/tricks that can reduce the installation time? Thanks in Advance, Doug |Doug Tanner | Enterprise Workflow Applications | |Compass Group | 2400 Yorkmont Rd, Charlotte, NC 28217 | | (w) +1.704.328.3178 | (m) +1.980.230.8563 | | www.cgnad.comhttp://www.cgnad.com/ |why Compass?http://www.worldofcompass.com/video/ | This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain
Re: Time to Install ITSM 8.1.2
Doug, Are you upgrading from a 7.x or an 8.x? Cheers, -Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Monday, March 09, 2015 7:48 AM To: arslist@ARSLIST.ORG Subject: Time to Install ITSM 8.1.2 ** Dear List, Looking for some feedback on Installation times for ITSM Suite. I know there are a lot of variables and different system configurations, etc. I installed CMDB, Atrium Integrator and then ITSM (8.1.2) suite over the weekend on a Sandbox. Just trying to gauge if my installation time was typical/average. My Question for the List - If you have installed ITSM 8.1.2 - How long did the install take? P.S. Are there any tips/tricks that can reduce the installation time? Thanks in Advance, Doug |Doug Tanner | Enterprise Workflow Applications | |Compass Group | 2400 Yorkmont Rd, Charlotte, NC 28217 | | (w) +1.704.328.3178 | (m) +1.980.230.8563 | | www.cgnad.comhttp://www.cgnad.com/ |why Compass?http://www.worldofcompass.com/video/ | This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Time to Install ITSM 8.1.2
Doug, Non-custom shop: ARS - 1 hour MT – Blink and you’ll miss the upgrade time Testing Core and Integrator now, I’ll report back later this afternoon. I might just cram everything into our Test env. for some ballpark times. I do have to ask: the times you reported were they real times or the mystical BMC times that the software reports when it completes? -Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Monday, March 09, 2015 8:50 AM To: arslist@ARSLIST.ORG Subject: Re: Time to Install ITSM 8.1.2 ** Thanks Rick, Our times for those were ARS - 2 hours Atrium Core - 1 Hour Atrium Integrator – 10 Minutes Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, March 09, 2015 9:35 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Time to Install ITSM 8.1.2 ** I've only gotten as far as Atrium Core, but ARS and AC each took less than an hour. Rick Rick Cook On Mon, Mar 9, 2015 at 6:19 AM, Tanner, Doug doug.tan...@compass-usa.commailto:doug.tan...@compass-usa.com wrote: ** Custom Applications, ARS is on 8.1.2, so in essence we are doing a fresh install of ITSM 8.1.2 Database:MS SQL 2012 Size: 450 GB RAM 8 GB (Have requested increase to 16GB) ARS Server:MS Server 2012 RAM 8 GB Thanks, Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Hynes, Douglas Sent: Monday, March 09, 2015 9:15 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Time to Install ITSM 8.1.2 ** Doug, Are you upgrading from a 7.x or an 8.x? Cheers, -Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Monday, March 09, 2015 7:48 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Time to Install ITSM 8.1.2 ** Dear List, Looking for some feedback on Installation times for ITSM Suite. I know there are a lot of variables and different system configurations, etc. I installed CMDB, Atrium Integrator and then ITSM (8.1.2) suite over the weekend on a Sandbox. Just trying to gauge if my installation time was typical/average. My Question for the List – If you have installed ITSM 8.1.2 – How long did the install take? P.S. Are there any tips/tricks that can reduce the installation time? Thanks in Advance, Doug |Doug Tanner | Enterprise Workflow Applications | |Compass Group | 2400 Yorkmont Rd, Charlotte, NC 28217 | | (w) +1.704.328.3178tel:%2B1.704.328.3178 | (m) +1.980.230.8563tel:%2B1.980.230.8563 | | www.cgnad.comhttp://www.cgnad.com/ |why Compass?http://www.worldofcompass.com/video/ | This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Time to Install ITSM 8.1.2
My 8.1.02 Core patch in my Test Env. failed. I won't be able to give a good set of numbers for a bit. Sorry, -Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Monday, March 09, 2015 11:49 AM To: arslist@ARSLIST.ORG Subject: Re: Time to Install ITSM 8.1.2 ** Thanks Rick, I installed English French Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Phillips Sent: Monday, March 09, 2015 12:09 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Time to Install ITSM 8.1.2 ** Doug, it depends on which locales you have installed. For us (with all locales installed) it's 11 hours. rp On 3/9/2015 5:47 AM, Tanner, Doug wrote: ** Dear List, Looking for some feedback on Installation times for ITSM Suite. I know there are a lot of variables and different system configurations, etc. I installed CMDB, Atrium Integrator and then ITSM (8.1.2) suite over the weekend on a Sandbox. Just trying to gauge if my installation time was typical/average. My Question for the List - If you have installed ITSM 8.1.2 - How long did the install take? P.S. Are there any tips/tricks that can reduce the installation time? Thanks in Advance, Doug |Doug Tanner | Enterprise Workflow Applications | |Compass Group | 2400 Yorkmont Rd, Charlotte, NC 28217 | | (w) +1.704.328.3178 | (m) +1.980.230.8563 | | www.cgnad.comhttp://www.cgnad.com/ |why Compass?http://www.worldofcompass.com/video/ | This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Listing of Forms - ITSM 8.X
Doug, I can't get you a full list but you can get a good idea if you use the Developer tool. If you drop down the Applications list on your server in the Dev Tool and locate one of the ITSM modules you can 2 x click on it and get a list of the forms, escalations, etc from that. It's not 100% but it's a good start. Cheers, -Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Wednesday, October 08, 2014 2:57 PM To: arslist@ARSLIST.ORG Subject: Listing of Forms - ITSM 8.X ** ARSList, Does anyone out there have a complete list of Forms that get installed ; a) ITSM 8.X - CMDB, SM, CM, AM, SD, KM, SRM, etc. Thanks, Doug This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Group Notifications
All, Got a fun one for you: Using the ITSM Support Group form we've disabled group notifications on all our support groups. (There's a reason but not worth going into here) The problem with doing this is if I ever want to allow a group notification in some small section of an ITSM application, say non-approval notifications (NANs) inside of a change request, I have to override this setting. I've been attempting to do my own homework but I'm stumped and not sure where to find the info I need. Here's my issue: I know that eventually everything gets passed to the form NTE:SYS-NT Process Control. On this form there are two fields I assume are important but I don't know the difference between them. 1. Disable Group Notifications (radio buttons Yes\No) 2. Group Notifications (drop down box Yes\No) I'm guessing that these tell the system whether or not to allow group notifications to go onto the final stage (NTE:SYS-Group). I'm also guessing that the aforementioned Support Group form passes the Group Notifications Disabling to NTE:SYS-NT Process Control. What I cannot figure out is how to force the system to reprioritize things when a NAN needs to be sent to a group. The filter APR:NAN:NotifyGroup_820`! passes the notification information on to the Process Control form and I can specify changing the two fields mentioned above, but the notification still doesn't go out. Again, I'm guessing that's because something else is superseding what APR:NAN:NotifyGroup_820`! passes to the Control Process form. Anyone got some insight into what the difference in the two fields mentioned above might be, or how I might override (only during NANs) the global setting for disabling group notifications? Cheers, -Doug Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years attachment: Douglas Hynes.vcf
Re: Engage and the ARSlist
Here ya go: http://www.bmc.com/forms/ITSM-Remedy-SmartITVideoLaunch-Engage-Oct15.html The other other Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair Sent: Tuesday, October 07, 2014 1:29 PM To: arslist@ARSLIST.ORG Subject: Re: Engage and the ARSlist ** Only slightly off-topic, but the subject line is relevant For those who cannot make it to the Engage conference, I just received email that indicates that there will be a live video feed for the Remedy Launch session at noon EST on Wednesday, October 15. One can register and get a link for the video which one would expect to contain some very interesting demos. After all, Launch doesn't happen every day ;-) My link was, I'm sure, coded to my home email address, so I won't post it here, but perhaps one of our BMC readers could send something we can click to the list? And we'll ignore the detail that the US east coast will still be on EDT Doug (the other Doug) On Oct 4, 2014, at 11:59 AM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** Wow time flies. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Sent: Friday, October 03, 2014 1:10 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: BMC:Engage and the ARSlist Side Note: Just came across the 1996 schedule for RUG, about the same length and structure of Engage this year. Of course it had Ask Management, the one major piece that has vanished over time. I have a new lot of WWRUG ARSlist pins being shipped to the conference. For those of you that have lost yours or never had one just find me and ask, I will keep some with me. There may be another distribution method, haven't asked for approvals yet, if I get another route I will let you know. One week to go! I look forward to seeing everyone. Cheers Dan _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Doug -- Doug Blair d...@blairing.commailto:d...@blairing.com +1 224-558-5462 [cid:image001.png@01CFE232.F8F60A70] ITILv3 _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Mobile solutions for Remedy ARS/ITSM
I second looking into the MyIT and SmartIT for mobile. MyIT is more customer facing and more mature than SmartIT, but SmarIT is what BMC is going to for the IT person's GUI. -Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Davin Lindner-Green Sent: Thursday, October 02, 2014 3:03 PM To: arslist@ARSLIST.ORG Subject: Re: Mobile solutions for Remedy ARS/ITSM ** rMobility for ITSM is an end-user facing mobile web solution (works on desktop browsers too). Info at http://www.raptek.com/rmobility/ (screenshots, plus a live demo site). It's white, blue and orange...so maybe a bit graphically challenged ;) depending on tastes I suppose. Our goal is to offer a very reasonably priced solution that does the very basic functionality that an end user needs, rather than a comprehensive, complex and infinitely customizable solution. So it may or may not be what you need for your requirements. BMC SmartIT, BMC MyIT, Mobile Reach and Kinetic Data (with the Responsive bundle) are other mobile solutions that are worth comparing as the each offer different features and approaches. Thanks, Davin Davin Lindner-Green Software Engineer, Rapid Technologies Inc. * BMC Level 1 Support Partner * BMC Software Solutions Partner * BMC Education Partner * Remedy On Demand - Hosted ITSM Solutions On Oct 2, 2014, at 9:44 AM, Sanford, Claire claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org wrote: ** No, I have never seen that one before. We will take a look at it too! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dean van Deventer - Business Connexion Sent: Thursday, October 02, 2014 2:09 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Mobile solutions for Remedy ARS/ITSM ** Claire, Are you talking about this one ? https://communities.bmc.com/docs/DOC-31524 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip Sent: 02 October 2014 02:01 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Mobile solutions for Remedy ARS/ITSM ** Mobile reach is another one. But might be expensive.. They will be at Engage.. On Oct 1, 2014 3:06 PM, Sanford, Claire claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org wrote: ** Someone in the last month or so sent me an email regarding a mobile application for Remedy and it looked great and was not as expensive as some I have seen. I have gone through my email and was not able to find it. I just recently had a forced archive and am bouncing back and forth between my current email and my new archive. If you sent it (it was an Orange/Blue/Black graphically challenged application) please send me the info again. I showed it to someone at work was they loved it, but the colors were not to their liking... gsh! Claire From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terri Lockwood Sent: Wednesday, October 01, 2014 2:16 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Mobile solutions for Remedy ARS/ITSM ** I've been told to research what our options are for a mobile solution for our service desk. Starting with the experts here! What tools are you using and what have your experiences been? ~~~ Terri ARS 7.6.03 ITSM 7.6.03 Midtier 7.6.04 Windows 2008 MS SQL 2008 R2 SP2 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ARS 8.1.01 Server Group Install
All, In previous ARS patch install instructions it was recommended that you: 1. Shut down the non-admin servers 2. Remove the admin server from the server group o If it's on a load balancer, remove it from the LB as well 3. Disable escalations 4. Patch the admin server 5. Re-enable escalations, put the admin server back into the server group, restart it, and re-load balance it. 6. Complete the rest of the patches on the non-admin servers I don't see anything that specifically states I need to do this with the 8.1.01 SP. I'm going to follow this standard procedure unless anyone has any insight that says otherwise. Any thoughts or comments? (besides making sure I have the SP1 download that was on the EPD post-Feb) Cheers, -Doug Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years attachment: Douglas Hynes.vcf
MS to force IE 11+ by 2016
All, I know some of you are probably working in a business environmnet that requires IE as the default browser. This article was sent my way and I thought I'd share it with the rest of the ARList as it's most likely going to start affecting our Remedy support if we can only use the latest and greatest IE version. http://blogs.msdn.com/b/ie/archive/2014/08/07/stay-up-to-date-with-internet-explorer.aspx Cheers, -Doug Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ENGAGE
I may not have been a part of this whiskey adventure last time, but I can definitely make sure we have good Irish Whiskey representation. Are we making this a thing? -Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Monday, August 04, 2014 3:19 PM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE ** I caught the end of the tasting; where I met my new love... Templeton. I forget who brought their homemade stuff and what it was called but I think I was breathing fire for a little while after that. To answer Lynn's question I am all registered up to be at ENGAGE Jason On Mon, Aug 4, 2014 at 11:18 AM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** I still recall our whiskey tasting night that we had at Misi’s Phil’s room. Some of that European Whiskey is downright awesome! Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Monday, August 04, 2014 2:14 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ENGAGE Of all the years that I’ve known Misi and Magnus, I’ve never seen them turn down a free drink. If they do, beware as that would be a sign that they are sick. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Scott Philben Sent: Monday, August 04, 2014 2:12 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ENGAGE ** Will you be accepting free drinks? We definitely owe you big for the use of some of your products... On Aug 04, 2014, at 02:03 PM, Misi Mladoniczky m...@rrr.semailto:m...@rrr.se wrote: Hi, Me and Magnus will definitely be there. Best Regards - Misi, RRR AB, http://rrr.se So LJ is going… aside from the Unisys folks that we know will be there, who else WILL be attending from our string of conversation here?? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, August 04, 2014 9:00 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ENGAGE ** Apparently...the process took a bit longer than anticipatedone of my two topics got accepted, so it appears I WILL be attending Engage this year :) It appears that the content of sessions has shifted a bit in the last week. I reported 120 at the end of last Monday. As of this exact moment, there are only 102 active sessions, 41 are Remedy related, 11 by non BMCers, and 4 are technical. So, the numbers are shifting a bitbut my topic isn't in that list yet, but it titled 'Remedy Java API – Basic Components' where I plan on discussing how the API is structured, how the objects relate to what you see in Remedy Dev Studio as well as Mid-Tier, and how to manipulate your Remedy system through the API to get the best out of it. :)... I'm hopeful at this point that Engage is morphing into something a bit more acceptable to the many technical resources we have here on the list. On Mon, Jul 28, 2014 at 6:27 PM, LJ LongWing lj.longw...@gmail.commailto:lj.longw...@gmail.commailto:lj.longw...@gmail.commailto:lj.longw...@gmail.com wrote: I guess the best 'rejection letter' you can possibly get is the accepted list coming out and not being able to find yourself anywhere on there. Looking through the sessions, I see there are 120 sessions total. 46 are 'Remedy' related, that's ITSM or ROD (38%) in some way or another. Of those only 12 are not being done by BMCers (10%). 4 of those are listed as 'Technical' (3%). All 4 of them are directly related to ITSM (3 SRM, 1 CMDB). Nothing that's directly related to Remedy as a development platform, but as a platform to sell their OOTB toolspart of me is disappointed, but not surprised. Both of the topics I submitted were of a technical nature, relating to Remedy, not ITSM...so, I guess that's likely why neither topic was selected for presentation and due due to the fact that I was counting on not paying the admission fees, I'm not going to be able to justify the expense to attend this year...so...maybe I'll do them anyway, but post them on my site instead so everyone can benefit instead of just the ones that attend Engage...who knows. On Mon, Jul 28, 2014 at 5:57 PM, Jason Miller jason.mil...@gmail.commailto:jason.mil...@gmail.commailto:jason.mil...@gmail.commailto:jason.mil...@gmail.com wrote: ** By
FTS 8.1 Administration Questions
Greetings, Our group is beginning the testing of Knowledge Management (RKM). Of the many things this entails is nailing down the FTS configuration. The most I've been able to find in terms of configuring the FTS is the AR System Administration FTS Configuration Form, but this still leaves me with questions: * In a previous ARS Listing someone asked how to determine the size requirements for the BMC Software\ARSystem\ftsconfiguration\collection directory. I get that no one can really estimate this for you as it's dependent on how much stuff you have in your system. My question here is: how do I get a good estimate of how much stuff I have. Is there a directory or a command that I can use? Should I base it off of some part of the SQL DB? How did any of you decide on what size storage to use? o Link: http://ars-action-request-system.1093659.n2.nabble.com/Recommended-size-for-FTS-index-collection-directory-td7581791.html * Occasionally, the BMC Software\ARSystem\ftsconfiguration\collection directory grows wildly and then appears to wipe old records from this folder and the size returns to something manageable. o Is this due to an auto-indexing? o Can a threshold be set on how much storage is used for the indexing? o Can a schedule be set for when it needs to dump old records (if this is even what it's actually doing)? * If we use the failover FTS functionality recently released (in 8.1.01 I think), is it safe to assume that we'll need this space on the backup servers as well? Cheers, -Doug Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
