Re: Form looks stretched or not displaying properly
I ended up rebuilding the PC. Thanks for those who replied. Thanks, Jason --- On Wed, 8/12/09, Rosemary wrote: From: Rosemary Subject: Re: Form looks stretched or not displaying properly To: arslist@ARSLIST.ORG Date: Wednesday, August 12, 2009, 4:43 PM ** You might also want to try deleting the form cache on the users PC. Usually located under ARSystem/Home folder - you'll find a bunch of subfolders with names corresponding to the forms the user has viewed. Regards, Rosemary On Thu, Aug 13, 2009 at 9:10 AM, Shyam Attavar wrote: Jason, Check the users' display properties --> settings --> advanced button and on the general tab, the fonts are set to Normal size (96 DPI). Many times this has been the cause of the forms being stretched out. HTH, -- Shyam "Jason Tricky" wrote in message news:<818379.83098...@web45011.mail.sp1.yahoo.com>... I have a user that when he logs in to Remedy using User tool(7.1 patch 007) he would need to use the scroll on the bottom to see the whole form. But if the user login to another PC with the same version of the user tool, the display looks normal and can see the whole form without scrolling. It seems like the user tool on his machine is messed up... I have uninstalled the user tool and reinstalled it but the display is still messed up. Is there a setting somewhere where I can fix this? Please help thanks. Jason -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Form looks stretched or not displaying properly
I have a user that when he logs in to Remedy using User tool(7.1 patch 007) he would need to use the scroll on the bottom to see the whole form. But if the user login to another PC with the same version of the user tool, the display looks normal and can see the whole form without scrolling. It seems like the user tool on his machine is messed up... I have uninstalled the user tool and reinstalled it but the display is still messed up. Is there a setting somewhere where I can fix this? Please help thanks. Jason ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
license keys for 7.1
We are upgrading from 6.3 to 7.1 and just wanted to know if we need to purge our 6.3 license keys. I have upgraded our DEV servers from 6.3 to 7.1 and I didn't have to do anything about license keys but our sister company who is also doing the same upgrade is telling us that we have to purge the license keys everytime we upgrade Remedy. Is that a correct statement? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Capture ComputerName and UserName
Thank you Scott and Ferdinand. Active link works great! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Feliciano, Ferdinand, A (Rocky) Sent: Thursday, March 19, 2009 10:46 AM To: arslist@ARSLIST.ORG Subject: Re: Capture ComputerName and UserName ** Do an Active Link instead of Filters. Filters run on the server side. That’s why you’re getting the server’s information. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Scott Illari Sent: Thursday, March 19, 2009 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: Capture ComputerName and UserName ** Jason, You won’t be able to gather the user’s computer information thru a filter since they run on the server. You will need to run your $PROCESS$ command in an active link without using “@@”. Since you are attempting to do this in a filter, I am assuming timing does not matter so you can capture it on window open, window loaded, display, submit, modify..in the active link.. Hope this helps. Scott Illari 908-601-8948 http://www.linkedin.com/in/scottillari From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Tricky Sent: Thursday, March 19, 2009 10:27 AM To: arslist@ARSLIST.ORG Subject: Capture ComputerName and UserName ** I'm trying to capture the computername and windows username using a filter. I tried using Set Fields = $PROCESS$ %COMSPEC% /c echo %COMPUTERNAME% but I get and error -- ARERR [341] Cannot run the requested process Tried using $PROCESS$ c:\windows\system32\cmd.exe /c hostname and I get the Remedy Server information instead of the clients. Thanks, Jason __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Capture ComputerName and UserName
I'm trying to capture the computername and windows username using a filter. I tried using Set Fields = $PROCESS$ %COMSPEC% /c echo %COMPUTERNAME% but I get and error -- ARERR [341] Cannot run the requested process Tried using $PROCESS$ c:\windows\system32\cmd.exe /c hostname and I get the Remedy Server information instead of the clients. Thanks, Jason ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Installing Remedy on Terminal Servers
That's already set on the server side. For some reason the registry remembers the TS guy's login ID on HKEY_CURRENT_USER\Software\Remedy\ARUser\Users\[UserName]\User0=[TS guy's userid] --- On Tue, 3/17/09, LJ Longwing wrote: From: LJ Longwing Subject: Re: Installing Remedy on Terminal Servers To: arslist@ARSLIST.ORG Date: Tuesday, March 17, 2009, 11:03 AM You would want to do this at the server level, not the client. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Tricky Sent: Tuesday, March 17, 2009 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy on Terminal Servers ** Thank you for your reply. What do you mean by setting the preference server? Let's say name of my remedy server is Remedy1 and name of the terminal servers are TS1, TS2 and TS3. I'll login to TS1, TS2 and TS3 and set the preference server on Remedy User tool to Remedy1? Is the Centralized Preferences the AR System User Central File form? --- On Tue, 3/17/09, Nall, Roger wrote: From: Nall, Roger Subject: Re: Installing Remedy on Terminal Servers To: arslist@ARSLIST.ORG Date: Tuesday, March 17, 2009, 9:57 AM ** Actually a better way is to use Centralized Preferences. If you set your server as a Preference server you will bypass the ini file on the Citrix servers. Works like a charm. HTH. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM _ From: Action Request System discussion list(ARSList) [mailto: ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Installing Remedy on Terminal Servers
Thank you for your reply. What do you mean by setting the preference server? Let's say name of my remedy server is Remedy1 and name of the terminal servers are TS1, TS2 and TS3. I'll login to TS1, TS2 and TS3 and set the preference server on Remedy User tool to Remedy1? Is the Centralized Preferences the AR System User Central File form? --- On Tue, 3/17/09, Nall, Roger wrote: From: Nall, Roger Subject: Re: Installing Remedy on Terminal Servers To: arslist@ARSLIST.ORG Date: Tuesday, March 17, 2009, 9:57 AM ** Actually a better way is to use Centralized Preferences. If you set your server as a Preference server you will bypass the ini file on the Citrix servers. Works like a charm. HTH. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of LJ Longwing Sent: Tuesday, March 17, 2009 11:54 AM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy on Terminal Servers Well...one thing you could do to ensure that it never does that is set the server to always prompt for ID and password...this would prevent the TS guy's ID from being used. I know that the way Remedy stores profiles (in the registry) doesn't work well for Citrix farms because you never know which server you will be logged into...so I would recommend setting your server to prompt, instead of 'user defined' which is the default...you won't have this issue anymore. From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Jason Tricky Sent: Tuesday, March 17, 2009 10:23 AM To: arslist@ARSLIST.ORG Subject: Installing Remedy on Terminal Servers ** We have a new terminal server guy(lets call him the TS guy) and he reinstalled remedy on our 3 terminal servers. Now, when its the first time a user logs in to Remedy through CITRIX it loads up the profile of the TS guy. It recalls the login information of the TS guy. It then can be updated and will be fixed the next time you login but that doesn't stay fix forever... After a while (days to weeks) it comes back with the login information of the TS guy again and I suspect that the TS guy probably logged in to Remedy using his DA account. I don't know much about installing Remedy on terminal servers but is there anything that the TS guy is doing wrong? The TS guy is telling me that Remedy has a faulty way on saving profile and I want to prove him wrong by saying he didn't instal it right or he must be doing something wrong on the terminal server. Please advise. Thank you -Jason __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html_Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Installing Remedy on Terminal Servers
We have a new terminal server guy(lets call him the TS guy) and he reinstalled remedy on our 3 terminal servers. Now, when its the first time a user logs in to Remedy through CITRIX it loads up the profile of the TS guy. It recalls the login information of the TS guy. It then can be updated and will be fixed the next time you login but that doesn't stay fix forever... After a while (days to weeks) it comes back with the login information of the TS guy again and I suspect that the TS guy probably logged in to Remedy using his DA account. I don't know much about installing Remedy on terminal servers but is there anything that the TS guy is doing wrong? The TS guy is telling me that Remedy has a faulty way on saving profile and I want to prove him wrong by saying he didn't instal it right or he must be doing something wrong on the terminal server. Please advise. Thank you -Jason ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: LDAP timestamps
Thanks --- On Fri, 10/24/08, VanSickle, James W <[EMAIL PROTECTED]> wrote: From: VanSickle, James W <[EMAIL PROTECTED]> Subject: Re: LDAP timestamps To: arslist@ARSLIST.ORG Date: Friday, October 24, 2008, 9:15 AM Unfortunately not, it was two years and two companies ago now. I know it exists because I spent over a week pulling my hair out on the same issue, then bit the bullet and called BMC who promptly sent me the article. You should get BMC Support to send you the article too. For some reason, not all KB articles are publically available on their knowledge base. I don't know if that is by design, just a configuration problem, or just something screwy in how the Knowledge Base does its searches. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-399-1254 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Tricky Sent: Friday, October 24, 2008 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] LDAP timestamps ** Using the date/time field displays a different date than the actual date... It displays 12/31/1969 5:00:00 PM instead of 10/18/2008 16:23:52. Do you remember what to add on the ar.cfg? I can't find the KB on BMC support. Thanks, Jason --- On Fri, 10/24/08, VanSickle, James W <[EMAIL PROTECTED]> wrote: From: VanSickle, James W <[EMAIL PROTECTED]> Subject: Re: LDAP timestamps To: arslist@ARSLIST.ORG Date: Friday, October 24, 2008, 8:19 AM ** If you are using a Vendor form, the conversion should be automatic in using a Date/Time field. However, at a previous company I was at, their LDAP system had date/times stored in a slightly different format than normal. BMC Support has a KB article that outlines settings you can add to your ar.cfg file to recognize the different LDAP date/time formats. It has been two years since I last used it, but remember that it worked to fix my problem reading LDAP dates/time fields. Good luck, James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-399-1254 From: Action Request System discussion list(ARSList) [mailto: ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: LDAP timestamps
Using the date/time field displays a different date than the actual date... It displays 12/31/1969 5:00:00 PM instead of 10/18/2008 16:23:52. Do you remember what to add on the ar.cfg? I can't find the KB on BMC support. Thanks, Jason --- On Fri, 10/24/08, VanSickle, James W <[EMAIL PROTECTED]> wrote: From: VanSickle, James W <[EMAIL PROTECTED]> Subject: Re: LDAP timestamps To: arslist@ARSLIST.ORG Date: Friday, October 24, 2008, 8:19 AM ** If you are using a Vendor form, the conversion should be automatic in using a Date/Time field. However, at a previous company I was at, their LDAP system had date/times stored in a slightly different format than normal. BMC Support has a KB article that outlines settings you can add to your ar..cfg file to recognize the different LDAP date/time formats. It has been two years since I last used it, but remember that it worked to fix my problem reading LDAP dates/time fields. Good luck, James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-399-1254 From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Jason Tricky Sent: Friday, October 24, 2008 10:06 AM To: arslist@ARSLIST.ORG Subject: [ARSLIST] LDAP timestamps ** How do I convert LDAP timestamps on Remedy so it would show the date and time? Thanks, Jason __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively "CMC"). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
LDAP timestamps
How do I convert LDAP timestamps on Remedy so it would show the date and time? Thanks, Jason ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: run process activelink on midtier
It works! Thanks! --- On Tue, 9/9/08, Grooms, Frederick W <[EMAIL PROTECTED]> wrote: From: Grooms, Frederick W <[EMAIL PROTECTED]> Subject: Re: run process activelink on midtier To: arslist@ARSLIST.ORG Date: Tuesday, September 9, 2008, 9:32 AM ** Since you didn't tell us what version Remedy, I'll describe it in general terms for 6.3 and above (With version 7.1.0 you can use the new Service filters and may not need a separate form). Again this is off the top of my head... Create a new form to hold the server commands. Put at least 2 fields on it: "Command" and "Result" (Result should be a 0 length text field, Command should be large enough to hold the command string). I also change the status to be New, In Process, Completed, Delete. Form should NOT be visible to normal users (have Hidden permissions). Create a Filter on the new form on Submit and Modify that fires if Status = In Process. The Filter's actions will be: Set Fields 1: Set Result = $PROCESS$ $Command$ Set Fields 2: Set Status = Completed Your button Active Link would then do the following: Push: To server commands form Status = In Process Command = "PING " + $Machine Name+$ Set Fields from server commands form where Request ID = $LASTID$ Set some large Display Only field = Result Display the Result to the user (either a message or show the user the Display Only field) You can then have the Active Link delete the server commands record or an escalation go thru all completed records (probably more than 1 hour old) and delete them. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Tricky Sent: Tuesday, September 09, 2008 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: run process activelink on midtier I don’t have ldap integration. How do I convert it to run the vbscript on the server? Let’s say I have a simple run process command of doing a ping on a computer name. Basically I have an active link on a button that will do - PING $Machine Name+$ and don’t really need to return result from it since you can see it from the command prompt window if the machine is reachable. Also, I have another activelink that calls a program we use to remote into the machine and I use the command line to run the software… Is this do-able on mid-tier? Thanks again --- On Tue, 9/9/08, Grooms, Frederick W wrote: From: Grooms, Frederick W <[EMAIL PROTECTED]> Subject: Re: run process activelink on midtier To: arslist@ARSLIST.ORG Date: Tuesday, September 9, 2008, 8:34 AM Off the top of my head I can think of a couple of ways... 1. Convert your code to run the vbscript on the server (You could change your code to push to a temporary form record, use a filter on submit to run the script, and then query the form for the result). 2. Instead of using a vbscript, If you have ldap integration, create a ardbcldap vendor form and query that to get the Active Directory info (no vbscript needed). Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Tricky Sent: Tuesday, September 09, 2008 10:20 AM To: arslist@ARSLIST.ORG Subject: run process activelink on midtier I need your help. I have a button where a tech can click on it and it will do a run process active link that calls a vbscript that will check if the customers domain account is locked out or disabled. This works great on the User tool but not on mid tier since it's not supported. Any suggestions on how I can run a command line active link on midtier? Is there any workaround? Thanks __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: run process activelink on midtier
Thank you.. I will give this a try --- On Tue, 9/9/08, Grooms, Frederick W <[EMAIL PROTECTED]> wrote: From: Grooms, Frederick W <[EMAIL PROTECTED]> Subject: Re: run process activelink on midtier To: arslist@ARSLIST.ORG Date: Tuesday, September 9, 2008, 9:32 AM ** Since you didn't tell us what version Remedy, I'll describe it in general terms for 6.3 and above (With version 7.1.0 you can use the new Service filters and may not need a separate form). Again this is off the top of my head... Create a new form to hold the server commands. Put at least 2 fields on it: "Command" and "Result" (Result should be a 0 length text field, Command should be large enough to hold the command string). I also change the status to be New, In Process, Completed, Delete. Form should NOT be visible to normal users (have Hidden permissions). Create a Filter on the new form on Submit and Modify that fires if Status = In Process. The Filter's actions will be: Set Fields 1: Set Result = $PROCESS$ $Command$ Set Fields 2: Set Status = Completed Your button Active Link would then do the following: Push: To server commands form Status = In Process Command = "PING " + $Machine Name+$ Set Fields from server commands form where Request ID = $LASTID$ Set some large Display Only field = Result Display the Result to the user (either a message or show the user the Display Only field) You can then have the Active Link delete the server commands record or an escalation go thru all completed records (probably more than 1 hour old) and delete them. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Tricky Sent: Tuesday, September 09, 2008 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: run process activelink on midtier I don’t have ldap integration. How do I convert it to run the vbscript on the server? Let’s say I have a simple run process command of doing a ping on a computer name. Basically I have an active link on a button that will do - PING $Machine Name+$ and don’t really need to return result from it since you can see it from the command prompt window if the machine is reachable. Also, I have another activelink that calls a program we use to remote into the machine and I use the command line to run the software… Is this do-able on mid-tier? Thanks again --- On Tue, 9/9/08, Grooms, Frederick W wrote: From: Grooms, Frederick W <[EMAIL PROTECTED]> Subject: Re: run process activelink on midtier To: arslist@ARSLIST.ORG Date: Tuesday, September 9, 2008, 8:34 AM Off the top of my head I can think of a couple of ways... 1. Convert your code to run the vbscript on the server (You could change your code to push to a temporary form record, use a filter on submit to run the script, and then query the form for the result). 2. Instead of using a vbscript, If you have ldap integration, create a ardbcldap vendor form and query that to get the Active Directory info (no vbscript needed). Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Tricky Sent: Tuesday, September 09, 2008 10:20 AM To: arslist@ARSLIST.ORG Subject: run process activelink on midtier I need your help. I have a button where a tech can click on it and it will do a run process active link that calls a vbscript that will check if the customers domain account is locked out or disabled. This works great on the User tool but not on mid tier since it's not supported. Any suggestions on how I can run a command line active link on midtier? Is there any workaround? Thanks __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: run process activelink on midtier
I don’t have ldap integration. How do I convert it to run the vbscript on the server? Let’s say I have a simple run process command of doing a ping on a computer name. Basically I have an active link on a button that will do - PING $Machine Name+$ and don’t really need to return result from it since you can see it from the command prompt window if the machine is reachable. Also, I have another activelink that calls a program we use to remote into the machine and I use the command line to run the software… Is this do-able on mid-tier? Thanks again --- On Tue, 9/9/08, Grooms, Frederick W <[EMAIL PROTECTED]> wrote: From: Grooms, Frederick W <[EMAIL PROTECTED]> Subject: Re: run process activelink on midtier To: arslist@ARSLIST.ORG Date: Tuesday, September 9, 2008, 8:34 AM ** Off the top of my head I can think of a couple of ways... 1. Convert your code to run the vbscript on the server (You could change your code to push to a temporary form record, use a filter on submit to run the script, and then query the form for the result). 2. Instead of using a vbscript, If you have ldap integration, create a ardbcldap vendor form and query that to get the Active Directory info (no vbscript needed). Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Tricky Sent: Tuesday, September 09, 2008 10:20 AM To: arslist@ARSLIST.ORG Subject: run process activelink on midtier I need your help. I have a button where a tech can click on it and it will do a run process active link that calls a vbscript that will check if the customers domain account is locked out or disabled. This works great on the User tool but not on mid tier since it's not supported. Any suggestions on how I can run a command line active link on midtier? Is there any workaround? Thanks __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
run process activelink on midtier
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I need your help. I have a button where a tech can click on it and it will do
a run process active link that calls a vbscript that will check if the
customers domain account is locked out or disabled. This works great on the
User tool but not on mid tier since it's not supported. Any suggestions on how
I can run a command line active link on midtier? Is there any workaround?
Thanks
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Page cannot be displayed on config.jsp and login.jsp
The form/page gets loaded on direct links with username and password but not if you have to pass the login page. It also gets the page cannot be displayed if I go to login.jsp. I just updated my java but I did the same on our dev but everything is working after the update. I get the page cannot be displayed if I go to http://localhost/arsys/shared/config/config.jsp or http://localhost/arsys/ AR Server 6.3 patch23 SQL 2005 Window 2003 Mid-tier 6.3 IIS6 JRE: 1.6.0_07 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Salary in Bay Area
Is there any company in Arizona that uses Remedy? I'm planning on moving to Arizona but I can't seem to find any employment opopportunity for Remedy related jobs. Anybody here on the list from Arizona? --- On Wed, 8/6/08, Pierson, Shawn <[EMAIL PROTECTED]> wrote: From: Pierson, Shawn <[EMAIL PROTECTED]> Subject: Re: Salary in Bay Area To: arslist@ARSLIST.ORG Date: Wednesday, August 6, 2008, 12:55 PM We already have Change. Incident, Problem, SLM, Asset Management, and SRM too. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Wednesday, August 06, 2008 2:47 PM To: arslist@ARSLIST.ORG Subject: Re: Salary in Bay Area Remedy community needs change. Yes We Can!! (Just don't ask what or how) Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, August 06, 2008 2:06 PM To: arslist@ARSLIST.ORG Subject: Re: Salary in Bay Area Now you sound like the government - LOL! On Wed, Aug 6, 2008 at 1:38 PM, Gary Opela (Corporate) <[EMAIL PROTECTED]> wrote: > I'll be the treasurer, president, and CFO. Just pay the dues directly to me, and I'll take care of them. I'll also audit myself to make sure I'm not mis-using them. > > Thanks, > > > > Gary Opela, Jr., RSP > > Remedy Engineer > > Leader Communications, Inc. > > http://www.5pointleader.com > > http://www.lcibest.com > > Best Product, Best People, Best PriceTM > > An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company > > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David.M Clark > Sent: Wednesday, August 06, 2008 12:34 PM > To: arslist@ARSLIST.ORG > Subject: Re: Salary in Bay Area > > I feel that I should "appoint" that position... > > David M Clark > Remedy Programmer/Analyst > > Howard Richter <[EMAIL PROTECTED]> 8/6/2008 12:32 PM >>> > So we have a pres, who will be the Treasurer. > > On 8/6/08, Tim Widowfield <[EMAIL PROTECTED]> wrote: >> >> ** Cool. Then when the Pinkertons come to bust us up, you can fend > them >> off while we run away! >> >> --Tim >> >> >> >> - Original Message >> From: David.M Clark <[EMAIL PROTECTED]> >> To: arslist@ARSLIST.ORG >> Sent: Wednesday, August 6, 2008 12:06:36 PM >> Subject: Re: [ARSLIST] Salary in Bay Area >> >> I've had my nose broken a few times... can I be a union "boss"? >> >> David M Clark >> Remedy Programmer/Analyst >> >> >> >>> Howard Richter <[EMAIL PROTECTED]> 8/6/2008 11:02 AM >>> >> Susan, >> >> The first item we need to address is how much we want to charge for >> dues. >> >> hbr >> >> On 8/6/08, Susan Palmer <[EMAIL PROTECTED]> wrote: >> > >> > ** I like that ... an activist in the group !!! >> > >> > Susan >> > >> > >> > On Wed, Aug 6, 2008 at 10:02 AM, Howard Richter > <[EMAIL PROTECTED]> >> wrote: >> > >> >> ** Maybe we need to form a union to keep our rates up to what > they >> should >> >> be. >> >> >> >> hbr >> >> >> >> >> >> On 8/6/08, Tortolero, Joseph <[EMAIL PROTECTED]> wrote: >> >>> >> >>> ** >> >>> >> >>> Shawn, Right ON! >> >>> >> >>> Remedy peeps...good Remedy peeps should NOT devalue themselves...if > you >> are >> >>> willing to take 50-60 an hour you are screwing everyone by > giving >> away your >> >>> HARD earned money and devaluing our profession. The bar should > be >> set at 100 >> >>> minimum an hour. And Shawn is COMPLETELY correct about that 15%, > in >> fact I >> >>> go 12% tops. Anything more then that and you are getting > robbed. >> It's not >> >>> like we don't get 10-15 calls a week with job offers...we are > needed >> and will >> >>> be needed...set the standard, maintain the standard. >> >>> >> >>> >> >>> >> >>> >> >>> >> >>> Thank you, >> >>> >> >>> -j >> >>> >> >>> >> >>> >> >>> *Joe Tortolero* >> >>> >> >>> *Remedy Consultant* >> >>> >> >>> *Desk - 561-682-2780* >> >>> >> >>> *Cell - 561-665-1363* >> >>> >> >>> [EMAIL PROTECTED] <[EMAIL PROTECTED]> >> >>> >> >>> >> >>> >> >>> ** >> >>> >> >>> >> >>> >> >>> >> >>> -- >> >>> >> >>> *From:* Action Request System discussion list(ARSList) [mailto: >> >>> [EMAIL PROTECTED] *On Behalf Of *Pierson, Shawn >> >>> *Sent:* Tuesday, August 05, 2008 5:11 PM >> >>> *To:* arslist@ARSLIST.ORG >> >>> *Subject:* Re: Salary in Bay Area >> >>> >> >>> >> >>> >> >>> That's strange but it makes sense that the bay area would pay > less >> than >> >>> the rest of the country due to an overabundance of Remedy > people. >> You can >> >>> probably get six figures as a Remedy developer with more than > ten >> years just >> >>> about anywhere in the U.S. if you are working on ITSM, although > no >> person >> >>> with that much experience should even be supporting a home grown >> system for >> >>> less than $80k
Re: Is there any issues with using 7.1 user tool on 6.3 server?
Lately, our Vista users are having problems connecting and getting the RPC: Rpcbind failure - RPC: Timed out. We are using server 6.3, sql 2005 on windows server 2003 and the users who are having problems are using User tool 7.0.1 patch 5 and 7.1 patch 2. Did anyone here experience this? Please advise. Thanks --- On Tue, 7/29/08, Grooms, Frederick W <[EMAIL PROTECTED]> wrote: From: Grooms, Frederick W <[EMAIL PROTECTED]> Subject: Re: Is there any issues with using 7.1 user tool on 6.3 server? To: arslist@ARSLIST.ORG Date: Tuesday, July 29, 2008, 8:20 AM You should always use the Admin tool that matches the version of your server. User tool versions do not have to match the server version. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wirasat Siddiqi Sent: Tuesday, July 29, 2008 9:15 AM To: arslist@ARSLIST.ORG Subject: Re: Is there any issues with using 7.1 user tool on 6.3 server? I have been using AR user 7.1 tool on 6.3 server. I did not see any issue except you are not able to see server information that you was available in AR Admin tool.AR 7.1 Admin tool does not allow to see server information and I am not sure how to see this information from AR User 7.1 client tool for 6.3 server. On 7/29/08, Jason Tricky <[EMAIL PROTECTED]> wrote: Is there any issues with using 7.1 user tool on 6.3 server? Is User 7.1 compatible with AR Server 6.3? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Is there any issues with using 7.1 user tool on 6.3 server?
Thanks From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Tuesday, July 29, 2008 7:19 AM To: arslist@ARSLIST.ORG Subject: Re: Is there any issues with using 7.1 user tool on 6.3 server? ** You can use the 7.1 user tool with a 6.3 server without issue. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wirasat Siddiqi Sent: Tuesday, July 29, 2008 7:15 AM To: arslist@ARSLIST.ORG Subject: Re: Is there any issues with using 7.1 user tool on 6.3 server? ** I have been using AR user 7.1 tool on 6.3 server. I did not see any issue except you are not able to see server information that you was available in AR Admin tool.AR 7.1 Admin tool does not allow to see server information and I am not sure how to see this information from AR User 7.1 client tool for 6.3 server. On 7/29/08, Jason Tricky wrote: ** Is there any issues with using 7.1 user tool on 6.3 server? Is User 7.1 compatible with AR Server 6.3? __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Is there any issues with using 7.1 user tool on 6.3 server?
Is there any issues with using 7.1 user tool on 6.3 server? Is User 7.1 compatible with AR Server 6.3? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Server ID Mysteriously Changed -
How do you set one as a primary? I did ours by setting an interface metric of >1 on the NIC that I didn't want to be the primary. I just like to know if this is the correct way of doing it or is there a better way? --- On Tue, 7/22/08, Rick Cook <[EMAIL PROTECTED]> wrote: From: Rick Cook <[EMAIL PROTECTED]> Subject: Re: Server ID Mysteriously Changed - To: arslist@ARSLIST.ORG Date: Tuesday, July 22, 2008, 10:18 AM ** Are there multiple NICs on the server? If so, and the box got restarted, it's possible that the "other" one got designated as the primary. Rick On Tue, Jul 22, 2008 at 10:10 AM, Jase Brandon <[EMAIL PROTECTED]> wrote: ** Hello All, I have a strange situation - I came in this morning and our dev server was giving the error "This copy of Arsystem has reached the max number of entries, etc.". I checked and it appeared our Server ID had changed, thus invalidating our server license. I thought only a hardware change to the box would cause a Server ID/MAC address change. I asked around and our hardware group says they didn't change anything. We don't have any virtual environments that would generate a dynamic MAC address. Does anybody have any idea what would cause this server id to change? I am perplexed. Thanks, Jase__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
escalation server queue
How do you set up or add escalation server queue? I just saw it on the config guide that you can add server queues and on the diagram there was a escalation queue but if I click on the drop down from the admin tool, the only selections are Admin, Fast, List and Private. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Spell Checker - error on message on normal.dot
Thanks for the replies. The KB from microsoft actually fixed the problem.. The machines that were affected had an add-in installed on their word. When I disabled them it worked like a charm! Thanks again! --- On Fri, 7/18/08, Drake <[EMAIL PROTECTED]> wrote: From: Drake <[EMAIL PROTECTED]> Subject: Re: Spell Checker - error on message on normal.dot To: arslist@ARSLIST.ORG Date: Friday, July 18, 2008, 6:35 AM ** We have a spell checker and do not have that problem; It may have something to do with how you close the word file. I attached our links for you to compare. -drake --- On Thu, 7/17/08, Feliciano, Rocky wrote: From: Feliciano, Rocky Subject: Re: Spell Checker - error on message on normal.dot To: arslist@ARSLIST.ORG Date: Thursday, July 17, 2008, 10:38 AM ** Not sure if this is relevant but you can check this KB from microsoft - http://support.microsoft.com/kb/291352 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Tricky Sent: Thursday, July 17, 2008 8:08 AM To: arslist@ARSLIST.ORG Subject: Spell Checker - error on message on normal.dot ** I added the spell checker OLE active link for our worklog and it works but to some users a message box from microsoft word would popup after the spell check and the error is - This file is in use by another application or user (C:\Documents and Settings\...\Normal.dot) This only comes up when Outlook is open when they do a spell check on remedy. Does anybody here on the list who have used the spell checker (WORD OLE active link) and seen this problem before? One of our software guys had experienced this but with another application and he had to add 'Application.NormalTemplate.Saved = True' to resolved it... Not sure how to put that on the OLE active link Please advise Thanks, Jason __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ NOTICE: This e-mail (and any attachments) may contain PRIVILEGED OR CONFIDENTIAL information and is intended only for the use of the specific individual(s) to whom it is addressed. It may contain information that is privileged and confidential under state and federal law. This information may be used or disclosed only in accordance with law, and you may be subject to penalties under law for improper use or further disclosure of the information in this e-mail and its attachments. If you have received this e-mail in error, please immediately notify the person named above by reply e-mail, and then delete the original e-mail. Thank you. NOTICE: This e-mail (and any attachments) may contain PRIVILEGED OR CONFIDENTIAL information and is intended only for the use of the specific individual(s) to whom it is addressed. It may contain information that is privileged and confidential under state and federal law. This information may be used or disclosed only in accordance with law, and you may be subject to penalties under law for improper use or further disclosure of the information in this e-mail and its attachments. If you have received this e-mail in error, please immediately notify the person named above by reply e-mail, and then delete the original e-mail. Thank you. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Tricky Sent: Thursday, July 17, 2008 8:08 AM To: arslist@ARSLIST.ORG Subject: Spell Checker - error on message on normal.dot ** I added the spell checker OLE active link for our worklog and it works but to some users a message box from microsoft word would popup after the spell check and the error is - This file is in use by another application or user (C:\Documents and Settings\...\Normal.dot) This only comes up when Outlook is open when they do a spell check on remedy. Does anybody here on the list who have used the spell checker (WORD OLE active link) and seen this problem before? One of our software guys had experienced this but with another application and he had to add 'Application.NormalTemplate.Saved = True' to resolved it... Not sure how to put that on the OLE active link Please advise Thanks, Jason __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ NOTICE: This e-mail (and any attachments) may contain PRIVILEGED OR CONFIDENTIAL information and is intended only for the use of the specific individual(s) to whom it is addressed. It may contain information that is privileged and confidential under state and federal law. This information may be used or disclosed only in accordance with law, and you may be subject to penalties under law for improper use or further disclosure of the information in this e-mail and its attachments. If you have received this e-mail in error, please immediately notif
Spell Checker - error on message on normal.dot
I added the spell checker OLE active link for our worklog and it works but to some users a message box from microsoft word would popup after the spell check and the error is - This file is in use by another application or user (C:\Documents and Settings\...\Normal.dot) This only comes up when Outlook is open when they do a spell check on remedy. Does anybody here on the list who have used the spell checker (WORD OLE active link) and seen this problem before? One of our software guys had experienced this but with another application and he had to add 'Application.NormalTemplate.Saved = True' to resolved it... Not sure how to put that on the OLE active link Please advise Thanks, Jason ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
change case on letters next to a number on sql
I have a function that will change the case of the street address. I can get it to change to proper case for the street names but when the street address is 75TH STREET it converts it to 75Th Street. I need it to be '75th Street' . Below is the function I'm using BEGIN DECLARE @Reset bit DECLARE @Ret varchar(512) DECLARE @i int DECLARE @c char(1) SELECT @Reset = 1, @i=1, @Ret = '' WHILE @i <= LEN(@Text) SELECT @c= SUBSTRING(@Text,@i,1), @Ret = @Ret + CASE WHEN @Reset=1 THEN UPPER(@c) ELSE LOWER(@c) END, @Reset= CASE WHEN CASE WHEN SUBSTRING(@Text,@i-4,5) like '_[a-z] [DOL]''' THEN 1 WHEN SUBSTRING(@Text,@i-4,5) like '_[a-z] [D][I]' THEN 1 WHEN SUBSTRING(@Text,@i-4,5) like '_[a-z] [M][C]' THEN 1 ELSE 0 END = 1 THEN 1 ELSE CASE WHEN @c like '[a-zA-Z]' or @c in () THEN 0 ELSE 1 END END, @i = @i +1 RETURN @Ret END ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: No available columns when creating a view form from SQL
Thanks to all who replied... I will just probably create a new table on the Remedy database with the required field needed to create a remedy view form and I'll just have to update that table with the values from the view form from the linked server from time to time. It took me almost a month to get access from another department to their external database and permission to add it as a linked server. I may be better off doing the work on the remedy database side since I already have access to their view form and work from here. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Pulsen Sent: Friday, May 23, 2008 8:36 AM To: arslist@ARSLIST.ORG Subject: Re: No available columns when creating a view form from SQL ** Without the REQUIREMENTS of the external db not having any column (field) that enforces non-null and unique values, you CAN NOT create the view form. You need to talk to your dba's. Kevin. --- On Fri, 5/23/08, Kevin Pulsen <[EMAIL PROTECTED]> wrote: From: Kevin Pulsen <[EMAIL PROTECTED]> Subject: Re: No available columns when creating a view form from SQL To: arslist@ARSLIST.ORG Date: Friday, May 23, 2008, 3:29 PM Just want to make sure of a couple of items. 1. You have created a Linked Server (From the AR database server) to your external database. (Are both of these db's SQL 2005?) 2. ARAdmin has rights to access the external database. Kevin P. ** When I hit load nothing shows up on the available columns list. The reason for that according to the manual is because the database view must contain an integer or character field that enforces no null value and unique to act as the request ID field and I don't have a column(field) that meets that requirement on my database view. I do have a field that is unique that I can use how do I change the type of that field to enforce the no null value? __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: No available columns when creating a view form from SQL
When I hit load nothing shows up on the available columns list. The reason for that according to the manual is because the database view must contain an integer or character field that enforces no null value and unique to act as the request ID field and I don't have a column(field) that meets that requirement on my database view. I do have a field that is unique that I can use how do I change the type of that field to enforce the no null value? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Pulsen Sent: Friday, May 23, 2008 8:12 AM To: arslist@ARSLIST.ORG Subject: Re: No available columns when creating a view form from SQL ** Here is a screen shot. You will need to select one of the columns as a designated Key field. Kevin P. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: No available columns when creating a view form from SQL
I was able to create a view from the external database but the problem is that view does not have a field that is required to create a view form on Remedy. How can I specify the type of field when creating a view using SQL? Thanks From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Pulsen Sent: Friday, May 23, 2008 7:45 AM To: arslist@ARSLIST.ORG Subject: Re: No available columns when creating a view form from SQL ** If you are attempting to create a view form from an external sql database... For SQL Server TABLENAME or DATABASENAME.OWNER.TABLENAME (Make sure you specify dbo if the current user is the owner of the table.) Also make sure ARAdmin has permissions to the sql db you are attempting to create a view form with. Syntax - [INAME\INAME].DBNAME.OWNER.TBNAME This is the syntax for SQL 2005 with an instance name, the instance name is in the brackets [INAME\INAME] You can test it by the following sql query- select * from [INAME\INAME].DBNAME..OWNER.TBNAME Is this what you are looking for Tricky? Kevin P. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: No available columns when creating a view form from SQL
I see that I need to have a unique column field that enforces not null and must be an integer or char no less than 6 no greater than 15. The view nor the form form doesn't have that column. Can I create a view and change the type of the field to meet the requirement for remedy? Can I do like Create view dbo.MyViewForm AS select UID INT NOT NULL, as Field , Last_Name , First_Name etc I only have read access to the table from the linked server and I just created the view by select * from that table. LJ Longwing <[EMAIL PROTECTED]> wrote: ** After a quick search through my master index for 6.3, it told me that the information I was looking for was in the 'Basic' guide, I found the information I was referring to starting on page 174. Good luck - From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of tricky maybe Sent: Friday, May 23, 2008 8:21 AM To: arslist@ARSLIST.ORG Subject: Re: No available columns when creating a view form from SQL ** Remedy 6.3 on SQL 2005. Which manual should I be looking for? Thanks From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Friday, May 23, 2008 7:08 AM To: arslist@ARSLIST.ORG Subject: Re: No available columns when creating a view form from SQL ** Well Tricky, There is a section in the manual, which manual depends on your version, that tells you what field types are supported in Remedy View forms, if you don't have any of those, then they won't show up as available fields, pay special attention to the requirements for the Request ID field. - From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of tricky maybe Sent: Friday, May 23, 2008 8:02 AM To: arslist@ARSLIST.ORG Subject: No available columns when creating a view form from SQL ** I have a view on SQL that I want to load on Remedy so I open the admin tool and click on new object then I select view form and type in my database table ARSystem.dbo.MyViewForm and when I click on load I don't get an error but there's no available columns showing up. MyViewForm is a view I created from a linked server using SQL. I can query that view on SQL using management studio with no problem. Do you know why I can't load it on Remedy or can someone show me how how to do this? Thanks __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
