HSTS and Mid Tier
Greetings! I run a public-facing Mid Tier. I've been tasked with implementing HSTS on the web servers. I'm running Mid Tier 8.1, using IIS and Tomcat on Windows 2008 Server. I came across this at BMC Communities: "Currently, the Tomcat HSTS security filter is not compatible with Mid-Tier. Given that this is a standard feature which relates to the security of the application\environment it would be a good thing to have compatibility." (link <https://communities.bmc.com/ideas/14278>) I haven't hung around Communities much, but evidently this is an "Idea" (i.e. an enhancement request) and, as such, is subject to a vote. BMC Support confirmed that: 1. yes, it's subject to a vote; 2. Mid Tier is indeed incompatible with the Tomcat HSTS filter; 3. Furthermore it isn't compatible with _any_ HSTS filter. I can only see the demand for HSTS-compatibility increasing, and I wonder if or how others are dealing with this (beyond obtaining a waiver for HSTS non-compliance)? And I'm not sure I can/should use this venue for such a request, but is anyone else willing to click on that Communities link and vote this one up the flagpole? Bright Moments, Joe Castleman ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy 9.x and Amazon Web Services
That's what we've got, several custom apps (comprising thousands of objects); there's no help desk involved. Migrating our existing system to another platform in the allotted time is one thing, but converting to ITSM or some other solution isn't feasible right now. Joe On Thu, Jan 28, 2016 at 9:29 PM, LJ LongWing <lj.longw...@gmail.com> wrote: > ** > > Ah yes, but I'm not talking about a custom itsm app, I'm talking about > applications that actually have nothing to do with help desk functions :) > > On January 28, 2016 4:06:36 PM David Charters < > da...@charterstechnologies.com> wrote: > >> ** >> >> That is why I asked earlier in the thread if the custom app was really >> necessary? ITSM 9.1 has many configurable properties that make it adaptable >> to many different situations and requirements, thus removing the need for >> customization and instead it’s all configuration. >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing >> *Sent:* Thursday, January 28, 2016 5:00 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: Remedy 9.x and Amazon Web Services >> >> >> >> ** >> >> Well, that certainly says enough.they allow Custom, but no 'real' >> applications. Limiting Custom to 1000 objects (unless otherwise >> authorized) is a severe limitation if you wanted to build anything >> substantial, and the fact that ROD only allows 'Write' licenses for custom >> applications, that nulls some of the advantages to build your own >> stuffso, if I worked at a company that wanted to have its custom app >> hosted in the cloud...I would very seriously not consider ROD for that >> purpose. >> >> >> >> On Thu, Jan 28, 2016 at 2:51 PM, Brock, Anne <anne_br...@bmc.com> wrote: >> >> ** >> >> Policy on custom applications on Remedy on Demand: >> >> >> https://docs.bmc.com/docs/display/public/rondsubscriber/BMC+Remedy+OnDemand+Custom+Applications+policy >> >> >> >> >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing >> *Sent:* Thursday, January 28, 2016 7:18 AM >> >> >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: Remedy 9.x and Amazon Web Services >> >> >> >> ** >> >> There are two major down sides to ROD in my humble opinion. The 'Change >> control board'...this is both a positive and a negative...they must protect >> their infrastructure, so they need to review everything that goes in to >> ensure it doesn't endanger their systems performancebut that is also a >> hindrance to allowing you to sometimes do something 'bad', even though you >> know it's bad because it's the best that you can get. The other is, as I >> understand it, that ROD is purely ITSM...so, people that don't want/need >> ITSM, yet want/need RemedyI don't believe ROD is the best option...but >> this one, I might be wrong about...I'm certainly not BMC and don't know >> everything about their offerings...but, last time I checked, it wasn't for >> Custom shops. >> >> >> >> On Thu, Jan 28, 2016 at 7:54 AM, Abhijit Hendre <abhihen...@gmail.com> >> wrote: >> >> ** >> >> Remedy OnDemand is definite alternative you can think of in comparison to >> moving Remedy in AWS. >> >> OnDemand not only provides access to latest & greatest ITSM suite but >> also helps to manage your changes , upgrades , etc. >> >> Thanks, >> Abhijit H >> >> On 27-Jan-2016 9:07 pm, "Sinclair, Keith" <ksincl...@shoppertrak.com> >> wrote: >> >> ** >> >> Hey Joe, >> >> >> >> Our test and dev environments have also been moved over to AWS. We used >> those as our POC and tests before moving prod. >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *Joe Castleman >> *Sent:* Tuesday, January 26, 2016 2:09 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: Remedy 9.x and Amazon Web Services >> >> >> >> ** >> >> Do you have additional instances on AWS for development and/or testing? >> Also wondered about setting up a secondary server for disaster recovery, >> but I'm guessing part of the reason of using the cloud is not having to do >> that. >> >> >> >> I'm also looking at the PDF that Remedy published about On Demand.
Re: Remedy 9.x and Amazon Web Services
Warren, I just came across your message and wondered whether you, or anyone else, had any further luck with this. My group has been tasked with moving (or at least looking into moving) our current Remedy system to AWS -- specifically, to GovCloud. Currently we have ARS 8.0 with Oracle DB; Win. Svr. 2008. We are not using ITSM nor any other OOTB apps -- all custom-built. Based on what I've seen, the AWS EC2 product offers a Windows Server platform with various flavors of MS-SQL. Thanks, Joe Castleman On Tue, Oct 13, 2015 at 9:19 AM, Warren R. Baltimore II < warrenbaltim...@gmail.com> wrote: > ** > I was curious if anyone out there has attempted an install of version 9 in > the AWS EC2 environment? We are currently building a proof of concept > installation using ARS 9.x, ITSM 9 and SSO. The developer who is working > on the project has run into a myriad of issues. The problems he is having > tend to be around broken installers, but he is also having a devil of a > time getting the CMDB to work on one of the servers. > > Our organization is on a path to move to Amazon here in the next year, but > the problems we are having right now are a bit concerning. He has spent > days trying to get this up and running. > > Has anyone out there been able to do this? > > Do you know if BMC tests Remedy in the AWS environment? > > Love to hear from you! > > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy 9.x and Amazon Web Services
Thanks Keith. Are you using EC2? Joe On Tue, Jan 26, 2016 at 2:19 PM, Sinclair, Keith <ksincl...@shoppertrak.com> wrote: > ** > > Hi Joe, > > > > We’ve had to move our Remedy environments to AWS but we’re running Linux. > We had all kinds of little weird problems after moving our 8.1.0 system > from VM servers in our data center to AWS. When went to 8.1.2, almost all > of our issues went away and some things that had broken during the move > started to work again, such as LDAP/AD. We also went from Oracle Enterprise > to Oracle Standard edition. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Joe Castleman > *Sent:* Tuesday, January 26, 2016 12:52 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Remedy 9.x and Amazon Web Services > > > > ** > > Warren, > > > > I just came across your message and wondered whether you, or anyone else, > had any further luck with this. My group has been tasked with moving (or > at least looking into moving) our current Remedy system to AWS -- > specifically, to GovCloud. Currently we have ARS 8.0 with Oracle DB; Win. > Svr. 2008. We are not using ITSM nor any other OOTB apps -- all > custom-built. > > > > Based on what I've seen, the AWS EC2 product offers a Windows Server > platform with various flavors of MS-SQL. > > > > Thanks, > > > > Joe Castleman > > > > > > On Tue, Oct 13, 2015 at 9:19 AM, Warren R. Baltimore II < > warrenbaltim...@gmail.com> wrote: > > ** > > I was curious if anyone out there has attempted an install of version 9 in > the AWS EC2 environment? We are currently building a proof of concept > installation using ARS 9.x, ITSM 9 and SSO. The developer who is working > on the project has run into a myriad of issues. The problems he is having > tend to be around broken installers, but he is also having a devil of a > time getting the CMDB to work on one of the servers. > > Our organization is on a path to move to Amazon here in the next year, but > the problems we are having right now are a bit concerning. He has spent > days trying to get this up and running. > > Has anyone out there been able to do this? > > Do you know if BMC tests Remedy in the AWS environment? > > Love to hear from you! > > > -- > > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy 9.x and Amazon Web Services
Do you have additional instances on AWS for development and/or testing? Also wondered about setting up a secondary server for disaster recovery, but I'm guessing part of the reason of using the cloud is not having to do that. I'm also looking at the PDF that Remedy published about On Demand. I have no idea about the pricing, but (given their change review board etc.) I am guessing it could not possibly be cheaper than maintaining everything ourselves, like we're doing today. Joe On Tue, Jan 26, 2016 at 2:45 PM, Sinclair, Keith <ksincl...@shoppertrak.com> wrote: > ** > > App and Mid-Tier are EC2. Db is RDS. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Joe Castleman > *Sent:* Tuesday, January 26, 2016 1:38 PM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Remedy 9.x and Amazon Web Services > > > > ** > > Thanks Keith. Are you using EC2? > > > > Joe > > > > On Tue, Jan 26, 2016 at 2:19 PM, Sinclair, Keith < > ksincl...@shoppertrak.com> wrote: > > ** > > Hi Joe, > > > > We’ve had to move our Remedy environments to AWS but we’re running Linux. > We had all kinds of little weird problems after moving our 8.1.0 system > from VM servers in our data center to AWS. When went to 8.1.2, almost all > of our issues went away and some things that had broken during the move > started to work again, such as LDAP/AD. We also went from Oracle Enterprise > to Oracle Standard edition. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Joe Castleman > *Sent:* Tuesday, January 26, 2016 12:52 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Remedy 9.x and Amazon Web Services > > > > ** > > Warren, > > > > I just came across your message and wondered whether you, or anyone else, > had any further luck with this. My group has been tasked with moving (or > at least looking into moving) our current Remedy system to AWS -- > specifically, to GovCloud. Currently we have ARS 8.0 with Oracle DB; Win. > Svr. 2008. We are not using ITSM nor any other OOTB apps -- all > custom-built. > > > > Based on what I've seen, the AWS EC2 product offers a Windows Server > platform with various flavors of MS-SQL. > > > > Thanks, > > > > Joe Castleman > > > > > > On Tue, Oct 13, 2015 at 9:19 AM, Warren R. Baltimore II < > warrenbaltim...@gmail.com> wrote: > > ** > > I was curious if anyone out there has attempted an install of version 9 in > the AWS EC2 environment? We are currently building a proof of concept > installation using ARS 9.x, ITSM 9 and SSO. The developer who is working > on the project has run into a myriad of issues. The problems he is having > tend to be around broken installers, but he is also having a devil of a > time getting the CMDB to work on one of the servers. > > Our organization is on a path to move to Amazon here in the next year, but > the problems we are having right now are a bit concerning. He has spent > days trying to get this up and running. > > Has anyone out there been able to do this? > > Do you know if BMC tests Remedy in the AWS environment? > > Love to hear from you! > > > -- > > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Character Field with menu object
I'm not sure if anyone suggested anything else in the meantime, but just wanted to let you know that I came across this almost 4 years after the fact, and I think it will be helpful. I was worried about duplicate values, but I figure they can always clear the field. Thank you! Joe Way, way back on Wed, 27 Jul 2011 14:31:18 -0700, Jason Miller jason.mil...@gmail.com wrote: You can do it with two fields and two Active Links (actually 3 because you need one to clear the field). The field where you want to store the data is Read Only and does not have the menu attached. The second field is set to Display as Text with no label and has the menu attached. You place the second field just to the right of the first field so it all looks like one field. Here is a screen shot of the fields: https://picasaweb.google.com/lh/photo/R_kMfV6yuJEBHgNBusx6I4l9Ka9A_Ux32HYoeH9cjKs?feat=directlink Screen shots of the two AL details: https://picasaweb.google.com/lh/photo/CQ9eYYQo4sGHY46XSzv-m4l9Ka9A_Ux32HYoeH9cjKs?feat=directlink https://picasaweb.google.com/lh/photo/fhatMqQG7C6oqiX_GiLU_ol9Ka9A_Ux32HYoeH9cjKs?feat=directlink One more thing you may want to do its set the first field (data field) to Read/Write when the form is in a Search mode. Jason ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: What was the first ARS app you built?
I can't recall the first app that I built -- I inherited several on the same system which I had already been using as a help desk agent. Our call center signed up one ISP after another as clients, and they each needed a Remedy app. (They weren't ISPs, per se -- this was back in dial-up days and they were reselling ISP service as some MLM tool. Our sales force apparently kept going after them.) After I had done 3 or 4 of these, I finally made a boilerplate app, so when the project manager said that we were supporting a new ISP starting tomorrow, I could make edits directly in the DEF file and have a new app in an hour or less. (However, it seemed that the urgency with which these needed to go into production strongly correlated with the likelihood that the project never actually went live at all.) Weirdest app I built was so our call center could take calls from a wealthy family, e.g. the children reporting that an appliance was broken. We'd log a ticket and dispatch the household staff. It was a bit of a culture shock when I changed companies, and went from supporting corporate clients to government clients. When dealing with the former there was very little (if anything) in the way of documentation or change management. Currently I work with an all-custom AR system -- and for that I am extremely grateful. Although some of the schemas are 20 years old, which means Remedy was still fairly new when they started. Happy Friday, Joe Castleman On Thu, Nov 13, 2014 at 5:21 PM, Jason Miller jason.mil...@gmail.com wrote: ** Well, there are some places that cannot agree on the something to do about it and thus will never be happy. On Thu, Nov 13, 2014 at 2:07 PM, John Sundberg john.sundb...@kineticdata.com wrote: ** I have no reason why they wouldn’t be happy. The very nature of custom means — if you are not happy - you do something about it. Therefore - movement towards happy. -John On Thu, Nov 13, 2014 at 3:48 PM, Ken Pritchard pri...@ptd.net wrote: ** And why wouldn’t they be – they have a system doing exactly what they need without overhead and without being told they need to change their business practices or terminology. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Sundberg *Sent:* Thursday, November 13, 2014 4:47 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: What was the first ARS app you built? ** Custom users are happy users. -John On Thu, Nov 13, 2014 at 2:14 PM, Jason Miller jason.mil...@gmail.com wrote: ** It seems like it is those monsters that people love. With our custom AR environment we still have a lot of apps, customizations (HD 6) that about a half dozen of us originally learned on. There is a lot of old code still in use that we as n00bs created before we had a decent understanding of decent design. I was looking forward to retiring this system and moving to ITSM as a fresh start but alas, this old system won and now we are retiring ITSM. VIVA OLD MONSTERS!!! :) Jason On Thu, Nov 13, 2014 at 9:03 AM, Warren R. Baltimore II warrenbaltim...@gmail.com wrote: ** My first app was on a 4.x system (I think). It was for The Ohio State University Med Center Security office. It tracked location information of all the Security Guards doing rounds. It also was used to track security incidents. It was a monster. I designed it before I had a decent understanding of decent design. But, it worked, and the Security folks seemed to like it. On Thu, Nov 13, 2014 at 10:11 AM, Danaceau, Chris chris.danac...@finra.org wrote: ** That was it J -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQ http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Wednesday, November 12, 2014 4:48 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: What was the first ARS app you built? ** it it was branded 'Phoenix', then yes...that was the system :) On Wed, Nov 12, 2014 at 2:33 PM, Danaceau, Chris chris.danac...@finra.org wrote: ** LJ was the the WCom system I eventually took over? -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQ http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Wednesday, November 12, 2014 12:51 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: What was the first ARS app you built? ** My first app was a rebuild of a custom HelpDesk we used internallyit was on 3.2...had tons of bells and whistles and did many things that tons of systems I've worked on since didn't do...was a healthy team and experience to start off my Remedy career...wow
Server Error in '/' Application following Windows Update
(Cross-posted to BMC Communities) The basics: ARS 8.0 patch 2; no apps Mid-Tier 8.1 IIS/Tomcat Java 1.7.51 Apologies in advance for the lengthy post: Recently I installed numerous pending Windows updates on a mid-tier server (ver. 8.1.00 201301251157). Among these was .NET Framework 4.5.1. Following these updates, I have a user who is getting a Server Error in '/' Application error page upon reaching a certain point in ARS. The error page doesn't go into detail (because The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons)). It happens with either Firefox or IE browsers (though I try and encourage users to only use Firefox) I can replicate the error on the server in question with either of the following URLs: https://https://hosty-host.host.com/arsys/forms/ar_server_name/PREFIX%3AFormname/Default/ hostname.comhttps://hostname.com/arsys/shared/login.jsp?/arsys/forms/ar_server_name/PREFIX:Formname/Default/ /arsys/forms/ar_server_name/PREFIX%3AFormname/Default/ https://https://hosty-host.host.com/arsys/forms/ar_server_name/PREFIX:Formname/Default/ hostname.comhttps://hostname.com/arsys/shared/login.jsp?/arsys/forms/ar_server_name/PREFIX:Formname/Default/ /arsys/forms/ar_server_name/PREFIX:Formname/Default/ ...and the error page tells me (among other things): Exception Details: System.Web.HttpException: A potentially dangerous Request.Path value was detected from the client (:). [. . .] Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NETVersion:4.0.30319.18446 I notice two things, (1) this error page appears to be complaining about the : (or %3A) character in the URL, and (2) the error page says that I'm running .NET 4.0, while the Windows Update installed .NET Framework 4.5.1 -- or are those two different things? I can *successfully* load the page if the URL looks like this: https://hostname.com/arsys/shared/login.jsp?/arsys/forms/ar_server_name/PREFIX:Formname/Default/ Meanwhile, in IIS Manager, I notice that under Default Web Site there is now a folder which says aspnet_client along with the jakarta application that was already there. Also, under Control Panel - Programs and Features it shows Microsoft .NET Framework 4.5.1. (On our other server, which hasn't received these Windows Updates, .NET Framework doesn't appear under Programs and Features. However in IIS under Application Pools it indicates .NET Framework 2.0 -- which is really old but that's another story.) Now, I am guessing that I can modify web.config to allow the : character. But all of this raises the question if I made a mistake by upgrading .NET Framework, and whether I should simply uninstall it. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Server Error in '/' Application following Windows Update
Thanks, I vaguely remember going through this last summer, and for some unremembered reason we left IIS in place. Not sure if this is why, but we're using SSL/port 443 and not 8080. Other thing I noticed in IIS Handler Mappings, is that it jumped from 4 before I did the Windows updates, to several dozen. I will look again at disabling/bypassing IIS. Joe On Wed, Mar 5, 2014 at 2:14 PM, John Baker jba...@javasystemsolutions.comwrote: Hello If you get rid of IIS, you solve the problem and make your life easier. It's unlikely IIS is doing anything useful for you. So kill it, enable the Tomcat HTTP connector by uncommenting the Connector / (probably set to port 8080) in the Tomcat conf/server.xml, restart Tomcat, connect to http://host:8080/arsys and you're done. John -- SSO Plugin for BMC ITSM http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Resolved (maybe): [arslist] Server Error in '/' Application following Windows Update
UPDATE: I went into the Programs and Features control panel and uninstalled .NET Framework 4.5.1. This seems to have resolved the issue. I guess a remaining question, from a security standpoint, is whether it's OK to have the : character in a URL (because it's part of the form name). Thanks, Joe On Wed, Mar 5, 2014 at 2:38 PM, Joe Castleman joe.castle...@gmail.comwrote: Thanks, I vaguely remember going through this last summer, and for some unremembered reason we left IIS in place. Not sure if this is why, but we're using SSL/port 443 and not 8080. Other thing I noticed in IIS Handler Mappings, is that it jumped from 4 before I did the Windows updates, to several dozen. I will look again at disabling/bypassing IIS. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ARERR 8976
Greetings, We're occasionally seeing ARERR 8976, The CC list of the email notification message cannot exceed 255 bytes. Indeed sometimes (not always) the data we're trying to put in 'CC' exceeds 255 bytes; I'm trying to decide what to do about it. This system runs ARS 8.0, Build 001 201211030845 (I recall that might actually mean Build 2); it's all custom ARS with no OOTB apps. We have a number of forms that employ similar workflow, whereby a filter's notify action takes data from a temp field (where the input length = 0 bytes), in the form of one or (usually) more email addresses, and uses this string for CC:. ($USER$ goes into User:, so that will always be exactly one recipient.) On the AR System Email Messages form, the 'CC' field (ID 18088) has input length set to 32000 bytes. (Elsewhere, email addresses are defined as 64 bytes or less.) None of these specify (nor exceed) 255 bytes, but sure enough, if I go find the problematic Outgoing message in AR System Email Messages, the data in 'CC' is truncated to 255 bytes, so I guess this is the built-in ARS workflow (and not input lengths etc.). I see in the online documentation Creating a notify action that the User parameter is limited to 255 bytes, but it doesn't say anything about CC or BCC. I am guessing, though, that CC and BCC are subject to the same limitations as User. (It's hard to find documentation on the BMC website after years of knowing how to find it in the hard copy books, but that's neither here nor there, except to say that I haven't yet found what ARS says about CC and BCC.) Anyone else seen this? If so, were you able to get around it? For now, at least, I can tell the users (or devise a pop-up message etc.) that if they need to send to more than 4 or so recipients, then they'll need to do it via multiple distributions. But I'd like to devise a permanent solution if possible and get around the 255 byte limitation. I'm wondering about using a Push Fields action instead of Notify, and pushing the data to AR System Email Messages -- unless there's a central setting somewhere that I can change this for the entire ARS. Thanks, Joe Castleman ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Friday Special, The First Post to the ARSList
I've been on the list intermittently (I've worn some non-Remedy hats here and there), but first joined the list somewhere around 1998 or 2000. Currently I am working with a 100% custom system and, honestly, I hope it stays that way. Joe Castleman On Fri, Feb 14, 2014 at 4:13 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: ** I wonder how many List members are from 2000 or earlier Some of us are still 100% pure custom (no CMDB, no ITSM) Fred ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Mostly resolved Re: Write permissions errors with read (floating) license
Thanks Doug, you nailed it. (Sound of palm slapping forehead, and/or egg running down face) We changed server hardware, and have since discovered that some of the fields on the new server are missing permissions. The database had been ported over from the old server, so ostensibly the objects would have been the same. But somehow, the old permissions were completely missing from certain fields. (That all happened before I arrived on the scene -- all I can tell is that no one had modified those objects in the meantime.) I took it for granted that the object defs would be the same on both servers, but apparently (at least in this case) this was a reckless assumption. Only a few fields have the issue; I haven't found any pattern as to how or why. Furthermore I haven't found an instance where some of the permissions were missing and some were retained -- they're either all there or they're all missing. So, this leads me to another question -- is there a quick and/or easy way to identify all fields (in any and all forms) that do not have any permissions at all? (I don't have access to Migrator, though I recall it just tells you that there's a difference in permissions -- not necessarily what those differences are.) Thanks again, Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Mostly resolved Re: Write permissions errors with read (floating) license
Ah! Thanks for that. On Fri, 12 Apr 2013 12:58:21 -0600, Longwing, Lj llongw...@usgs.gov wrote: Joe, Arinside has a section that identifies that information ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Write permissions errors with read (floating) license
Thanks for that, Misi. The comparison was good. As you mentioned yesterday, this is sounding less and less like a licensing issue. This morning someone reported the ARERR 333 and he already had Floating, not Read (floating). I don't believe it's the user accounts, either, as someone who had trouble one day did not have the errors later (and vice-versa). Joe On Wed, 10 Apr 2013 11:00:29 +0200, Misi Mladoniczky m...@rrr.se wrote: Hi, When installing a new server, I always compare the ar.cfg-files using RRR|ConfDiff to make sure nothing is missed. https://www.rrr.se/cgi/tools/main Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Write permissions errors with read (floating) license
Submitter mode is now enabled, and I restarted ARS yesterday evening... Not sure if it helped, yet: it's still early, so we haven't hit our limit of floating licenses. However, the users are seeing the error even when they push to a search window or a read-only form. But hey, if it works, it works... Thanks again, Joe On Mon, 8 Apr 2013 13:48:59 -0700, David Easter david_easter...@yahoo.com wrote: Your submitter mode is probably the culprit. The Submitter Mode options are: * Locked — Enables users who have their name in the Submitter field to modify requests without a write license. This does not apply to users with a Restricted Read license who cannot modify requests under any circumstances. In the locked submitter mode, after the entry is submitted, the value in the Submitter field cannot be changed. * Changeable — Requires users to have a write license to change any record, including requests for which they are the submitter. https://docs.bmc.com/docs/display/public/ars81/Enabling+submitters+to+modify+requests If you have it set to Changeable, then users without a write licenses cannot modify records - even their own. Thanks, -David J. Easter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Write permissions errors with read (floating) license
For example, the user will select a link on the Home Page; the link opens a search form and (in some cases) may push a field (such as the network typically associated with that user). They're getting ARERR 331 or 333 even when they try to do this. On Tue, 9 Apr 2013 15:48:18 +0200, Misi Mladoniczky m...@rrr.se wrote: Hi, What do you mean by push to a search/read-only form? If you push data to the server, regardless of the form type, it is a write. The Submitter-group problem only occurs for Modifications, so pushing new records or to display-only-forms should not be affected by Submitter-mode. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Write permissions errors with read (floating) license
Well today was much more quiet than yesterday -- I got a few reports that some users were having the same results; other people let me know that they were no longer having the problem. However, by yesterday afternoon, I had already sent out an email explaining what was going on, so some of those affected may have decided that they did not need to report the errors. Now that you mention it, I'm not certain that this is a licensing issue. Thanks again, Joe On Tue, 9 Apr 2013 20:45:39 +0200, Misi Mladoniczky m...@rrr.se wrote: Hi, I would call that a Window-Open-Action, and that should not require a license, and the Submitter-group would not be involved in the receiving form. Or you might set your fields with a ACTL Set-Fields-Action from the server, in which case you should have no problem either. Are you sure this is a licensing issue? What happened today when more users came in? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Write permissions errors with read (floating) license
All, Wondering if anyone has dealt with this. This occcurs after we switched from a 7.1 server to another server running 8.0, patch002 over the weekend. We have 25 floating licenses, and 39 people logged in. Nothing unusual about that, though. (Same number of licenses on the old and new servers.) But today I keep hearing from the 14 people (at a given time) with read access: when they try to open a form, they get Error 331 regarding write access to certain fields. However, they're not trying to write anything, just open the form (and even if they were, they have necessary permissions and at least some of the fields allow any user to submit. I've tried flushing the Mid Tier cache, although we still have people using the 7.1 User Tool and they get it, too. Haven't yet tried arreload as I wasn't sure that would help (or conversely, bump everyone else out). ARS 8.0 patch 002 No apps; custom only Mid Tier 7.6 (thought this might be an issue but, again, not everyone's on Mid Tier) Windows Server 2008 Thank you, Joe Castleman ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Write permissions errors with read (floating) license
I've been looking for something like that, but if that's the case, not sure why it started today. We have the same forms, workflow etc. on both old and new servers, and exceeding the number of float licenses isn't unusual. Thanks... Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Write permissions errors with read (floating) license
More info: I created a test account with a floating license and the same permissions as the other users. It behaves as it should, as one would expect - it tells me upon logging in that there are no float tokens available, and then it lets me continue in read-only mode with no errors. One of these users also got the message about not being allowed to log in from two machines at once. But in fact, he was only logged in once. I'm currently working with BMC on this. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Write permissions errors with read (floating) license
Yes, among other things we are fetching the ordinal date and populating the home page. There are push fields on window open actions from the Home Page, though certainly not to all of the fields for which it is giving us errors. I did notice a discrepancy between the legacy server and the new server, old server had submitter mode = locked and the new one had submitter mode = changeable. When I have a chance to reboot I'll change it to locked, at least for consistency's sake. But I'm not sure whether it would make a difference in this case? Interesting note about the license allocation circa 7.6, because even when people don't get ARERR 331, they are acting like the float-read-warning is totally unfamiliar to them. But we have the same number of floating licenses, and users, that we always did. If I can get my mind unwrapped around the wheel I'll take a look through the user log file. Thanks, Joe On Mon, 8 Apr 2013 21:07:24 +0200, Misi Mladoniczky m...@rrr.se wrote: Hi, The FLOAT-WRITE is grabbed as soon as the user performs any activity. The FLOAT-READ-WARNING is not displayed until the user tries to save something requiring a FLOAT-WRITE. And it is only displayed the first time this happens. If you get message as soon as you login, I bet that you have some code that actually performs a write, such as a Push-Fields. BMC has fixed bugs in the license allocation, and this might cause license usage to increase. I think the major thing happened in 7.6, but I am not sure... Turn on your user log, and check your license usage. Is it correct? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: Email distribution services
Thanks for the responses. There are various reasons why mgmt doesn't want to handle this in-house, although I am fairly certain that's what we'll end up doing (along the lines of what Ken suggested). I need to present the options, though, so thanks David for the Mailgun recommendation, and to Steve for the caveats. Joe On Thu, Mar 14, 2013 at 5:52 PM, Steve Kallestad st...@tabtonic.com wrote: ** I've been down that rabbit hole and the potential problems are an enormous headache. The problem with using a commercial service to handle your mailing list is that you're very dependent on not only their infrastructure, but their reputation as well. All it takes is one of their *other* customers to end up on a spammer list for your messages to have problems with delivery. Not to mention your own messaging setup could trigger auto-flagging of that company as a spammer. If you can avoid it, you're better off handling things internally with whatever infrastructure you have in place. Otherwise you run the danger of learning way more about email delivery than anybody should ever really know. If you have to go external, choose a service that will leverage your own companies hostnames for delivery. (autonotifications.yourcompany.comrather than mail.biglistprovider.com) so that when you do end up having users with flagged messages you can whitelist without having to whitelist a plethora of other companies at the same time. And if you do that, you want to make sure you use SPF/DomainKeys/DKIM/SenderID again to ensure that your whitelisting is valid. It really is a simple thing that you want. Unfortunately, spammers have really mucked things up for the rest of us. Sorry - I don't have a recommended provider. I just had to throw my 2 cents in. Steve On Thu, Mar 14, 2013 at 2:23 PM, Joe Castleman joe.castle...@gmail.comwrote: ** Howdy, I flagged this as off-topic since it really isn't a Remedy question per se, though it does involve a Remedy system. We need to send different kinds of notifications from ARS to various distribution lists. We would rather not build up these lists within ARS (mainly because many of the recipients don't have Remedy access; also so I won't have to be the one maintaining the distribution groups; and finally so ARS would only have to send one message to 1-5 recipients instead of 487). So we were thinking about setting up a separate server running Mailman, Listserv or similar, and maintain the distribution lists on that platform. However, management said, why worry ourselves with more infrastructure? and suggested looking into a commercial distribution service. For example, when Pottery Barn/Gap/whatever sends out a weekly marketing email, at the end of the email it says Powered by MegaSpammer or some such. Trouble is, these seem tailored to sending out feature-laden emails (as opposed to the plain text we need to send out), and to one particular distribution list. So, I'm back to looking for something like Mailman or Listserv, but paying someone else to take care of it (all we'd have to do is configure our mailing lists and send our messages). Can anyone recommend something like this? (Alternately we're thinking of getting a virtual server on the cloud somewhere like AWS, then installing Mailman on it, but then we'd still be on the hook for maintaining Mailman, and management prefers that we wouldn't even have to do that.) I wouldn't be surprised if I've overlooked something really obvious, but so far all I'm finding are the Powered by SpamRockets with the fancy HTML templates etc. Thanks, I'm Joe Castleman _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
OT: Email distribution services
Howdy, I flagged this as off-topic since it really isn't a Remedy question per se, though it does involve a Remedy system. We need to send different kinds of notifications from ARS to various distribution lists. We would rather not build up these lists within ARS (mainly because many of the recipients don't have Remedy access; also so I won't have to be the one maintaining the distribution groups; and finally so ARS would only have to send one message to 1-5 recipients instead of 487). So we were thinking about setting up a separate server running Mailman, Listserv or similar, and maintain the distribution lists on that platform. However, management said, why worry ourselves with more infrastructure? and suggested looking into a commercial distribution service. For example, when Pottery Barn/Gap/whatever sends out a weekly marketing email, at the end of the email it says Powered by MegaSpammer or some such. Trouble is, these seem tailored to sending out feature-laden emails (as opposed to the plain text we need to send out), and to one particular distribution list. So, I'm back to looking for something like Mailman or Listserv, but paying someone else to take care of it (all we'd have to do is configure our mailing lists and send our messages). Can anyone recommend something like this? (Alternately we're thinking of getting a virtual server on the cloud somewhere like AWS, then installing Mailman on it, but then we'd still be on the hook for maintaining Mailman, and management prefers that we wouldn't even have to do that.) I wouldn't be surprised if I've overlooked something really obvious, but so far all I'm finding are the Powered by SpamRockets with the fancy HTML templates etc. Thanks, I'm Joe Castleman ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARS only accepts invalid Mid Tier Administrator password (SW00448273)
I should have clarified that when I successfully changed the password via the 7.1 Aruser client, I meant that I successfully changed it to a *valid* password (which Mid Tier will not let me do -- I can only type one character in that field). Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Remedy and the GSA Schedule
Greetings, Does anyone have any tips for navigating the GSA Schedule (at gsaadvantage.gov), with regards to Remedy licenses? For example, I am trying to find the GSA price for ITSM user licenses. I am getting anything from $570.23 for a fixed 5-pack, to $1,576.27 for a fixed 1-pack. Presumably some of these prices are for annual support, not the licenses themselves, but I can't tell from the GSA listings. Similarly, for the ITSM Application Suite itself, I get anywhere from $11,243.70 to $88,670.38 (the latter is for a Package and is withdrawn). I also found a big PDF from BMC, the Federal Acquisition Service Authorized Information Technology Schedule Pricelist. Great idea, except that Remedy products are not mentioned at all in it. I am not looking for a quote, per se, as I'm not the least bit certain anyone is going to purchase anything. I do need to come up wit some realistic numbers to associate with a proposed solution. I don't have a support contract and so BMC directed me to the GSA schedule. Thanks in advance, and Happy Leftovers Awareness Week, Joe Castleman ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: OT: Death in the Twin Cities Remedy family
Very sorry to hear about this, Bill. -- Joe Castleman On Mon, Jun 21, 2010 at 11:02 AM, William Rentfrow wrentf...@stratacominc.com wrote: ** I regret to inform the Twin Cities Remedy community that Chris Brock died this weekend in an accident. Chris has been around quite the Twin Cities Remedy world for quite a while and had worked with resellers and was most recently working as a contractor. Chris and I worked close - literally 3 feet away from each other - for the past year and he will be missed on many levels. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Blog: www.williamrentfrow.com O 715-592-5185 C 715-410-8056 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Truncate the Distributed Pending tables
Thanks! You mentioned the older version, I should have been more specific: ARS 6.3 Help Desk 6.0 MS SQL Windows Server 2003 On Sat, Mar 13, 2010 at 9:14 AM, Rabi Tripathi ars_l...@yahoo.com wrote: Joe, I would look to see if there are any tables other than T and H associated with this form and then, stop ARS and truncate the tables. As you mentioned. If you want to play safe, you can stop ARS, rename the T, H and any other associated table, and create the T, H and associated (empty) table. If you see issues after starting ARS, just get the old tables back. One last option is...actually the easiest one: delete the dist pending form and restart ARS. It should be recreated automatically when ARS comes back. When ARS starts, its designed to look for DSO license and on finding it, create DSO related forms automatically, if any doesn't exist. My DSO experience is with the older version...so you can check first to see if there are any joins created on dist pending form. It will actually tell you when you try to delete the form, if that's the case. With presence of a join, it gets a little more complicated, so you can fall back to the table removal. On Fri, Mar 12, 2010 at 7:50 PM, Joe Castleman joe.castle...@gmail.com wrote: All, Due to some runaway workflow (which I've since disabled) I ended up with 2.5 million records in the Distributed Pending table. This is after manually whittling it down from 3.5 million, 1 at a time, via the User client. Given the current transfer rate, it would take 10 days for the remaining queue to flush out by itself, assuming no connectivity problems (which I can't assume, but that's another problem). Will it hurt anything to simply run a SQL statement truncate table Txxx (and truncate table Hxxx) against the Distributed Pending form? I am afraid this wil cause 2.5 million Fail updates back to the source form, so I am thinking I should first stop AR Server. NOTE that I am not concerned about losing the pending DSO transactions (I am manually exporting the relevant source records, and importing them to the target server). Thanx in advance, Joe C. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Truncate the Distributed Pending tables
All, Due to some runaway workflow (which I've since disabled) I ended up with 2.5 million records in the Distributed Pending table. This is after manually whittling it down from 3.5 million, 1 at a time, via the User client. Given the current transfer rate, it would take 10 days for the remaining queue to flush out by itself, assuming no connectivity problems (which I can't assume, but that's another problem). Will it hurt anything to simply run a SQL statement truncate table Txxx (and truncate table Hxxx) against the Distributed Pending form? I am afraid this wil cause 2.5 million Fail updates back to the source form, so I am thinking I should first stop AR Server. NOTE that I am not concerned about losing the pending DSO transactions (I am manually exporting the relevant source records, and importing them to the target server). Thanx in advance, Joe C. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Remedy and Pension software
Greetings, Has anyone used Remedy in conjunction with any pension management software? If so, what was the software? Thanks in advance, Joe Castleman ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Remedy as eDiscovery
Does anyone know of Remedy being used for legal eDiscovery? (Obviously, this is not its intended function.) More generaly, has anyone devised - or does anyone know of - a way to search within attached files, or for that matter, files residing within some other system? (e.g., from within Remedy, search 6000 emails for a particular keyword). I have seen some earlier messages about interfacing with Documentum. But outside of APIs, I'm thinking the simplest way to do this is to attach a file, and then use data files to store metadata about the file. Thanx in advance, Joe Castleman ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Remedy as eDiscovery
Thanks, Roger. Here is a better question: Has anyone used Remedy as a front end tool for the eDiscovery process by automatically searching, processing, preserving, analyzing, and reviewing terabytes of files and e-mails from information sources across the organization? If so, what application did Remedy interface with? On Wed, Jan 27, 2010 at 12:24 PM, Roger Justice rjust2...@aol.com wrote: Remedy Knowledge Management can query in attaced documents to RKM entries. It will not search in external databases. -Original Message- From: Joe Castleman joe.castle...@gmail.com To: arslist@ARSLIST.ORG Sent: Wed, Jan 27, 2010 12:13 pm Subject: Remedy as eDiscovery Does anyone know of Remedy being used for legal eDiscovery? (Obviously, this is not its intended function.) More generaly, has anyone devised - or does anyone know of - a way to search within attached files, or for that matter, files residing within some other system? (e.g., from within Remedy, search 6000 emails for a particular keyword). I have seen some earlier messages about interfacing with Documentum. But outside of APIs, I'm thinking the simplest way to do this is to attach a file, and then use data files to store metadata about the file. Thanx in advance, Joe Castleman _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Problem with EXTERNAL() in search menu
Well, it seems to be doing that by itself (and for some reason it no
longer changes 'Status' to $7$). If I don't use the dollar signs, it
won't refer to the current form. I thought the single-quotes would
force it to check against the menu's source form, which I don't want
to do.
Again, the same qualification does what I want it to do (and keeping
the structure I intended) if I use it in a Table Field qualification.
Thanks for your response,
Bill B.
On Tue, Apr 7, 2009 at 9:17 PM, Leonard Neely - FOJ
lne...@focusonjobs.com wrote:
Bill,
I think your qualification needs to be structured as follows:
('Status' = Active) AND (EXTERNAL('536870930')) AND
(EXTERNAL('536870931')) AND (EXTERNAL('536870934'))
Note: No Dollar Signs
HTH
Leonard Neely
Column Technologies
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARERR 552: authString problem
Thanks, that where I was headed, but I know little about SQL and didn't know if it's possible to restore a single table (as opposed to the entire database). It's something I'd have the DB admin do, in any case. What we did end up doing is rename shortAuthString to authString, as the columns were otherwise the same, and everything immediately worked again. It doesn't address what happened, nor does it prevent a future occurrence. We're good for now. Thanks! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Tuesday, July 08, 2008 1:31 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] ARERR 552: authString problem Look in the server SQL log file to see what table the error is from. If it is indeed from the user_cache table you can just restore that table and then run an arreload (ConfigGuide-630.pdf Page 319) to rebuild the user_cache. You are correct in that my 6.3 user_cache table only has AuthString. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe Castleman Sent: Tuesday, July 08, 2008 11:17 AM To: arslist@ARSLIST.ORG Subject: ARERR 552: authString problem System info: Windows 2k3 server ARS 6.3 patch 22 MS-SQL 2005 9.0 Yipes! Several users, including myself, are receiving the following error while attempting to perform any sort of action in Remedy: ARERR [552] Failure during SQL operation to the database : Invalid column name 'authString'. (SQL Server 207) The authString sounds like a column in the dbo.user_cache table. When I check, I don't see that column, which would certainly explain the error. However, I now have TWO columns called shortAuthString and longAuthString. My question is why? I searched the archives for ARERR 552 and it seems that the database would make such a change during an upgrade to 7.0. I can assure you that I've made no such attempt, in fact I've been away from the system most of the morning (ha, that'll show me!). I see nothing relevant in the arerror or aruser.log files (and since I'm getting the error, I can't turn the logs on or off via the admin tool). The SQL log file only shows that a transaction log was successfully backed up - no errors or anything that suggests dropped column, inserted 2 columns. Same with the Windows event viewer. The one thing I notice is that around the last transaction log backup ballooned to 800MB, normally it sits around a few MB depending on the level of activity. Anyone seen this? Any ideas? Mine right now is restore to the transaction log before the 800MB one, which I assume to be good. And of course this is without knowing what happened. Thanks in advance for any insight. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT: BBQ tour
I gather that (Non-Memphis) Tennessee BBQ (i.e. pulled pork, vinegar-based sauce) is similar to Carolina BBQ, but I've never been to the Carolinas. If you are in or around Nashville, Whitt's has several locations. East of Nashville, there are several Burr's restaurants, I've visited this one: Burrs Old Fashioned BBQ (615) 758-5499 2736 E Division St, Mt Juliet, TN http://local.yahoo.com/details?id=24505887 http://local.yahoo.com/details?id=24505887lsrc=resultsp=Barbecue+Restaura ntscsz=Lebanon%2C+TN lsrc=resultsp=Barbecue+Restaurantscsz=Lebanon%2C+TN I think there are one or two other Burr's. In Austin, TX, Phil already mentioned the places in nearby Lockhart, but in Austin itself I always liked the following: Sam's Barbecue http://www.austinchronicle.com/gyrobase/Guides/Location?oid=oid:45854 Ruby's (a bit non-traditional, but very good: I loved the chopped beef) http://rubysbbq.com/ Stubb's in downtown Austin isn't the best, but I am obligated to mention it, because the waitress called me honey and always gave me free cobbler or banana pudding every time. (Now we have Stubb's sauces way up here near D.C.) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, June 13, 2008 11:46 AM To: arslist@ARSLIST.ORG Subject: [ARSLIST] OT: BBQ tour ** My son just graduated from HS, and will leave for the Marines in October. Sometime between now and then, he and I are going to drive cross-country on a BBQ tour. We'll start and end in Seattle, but we intend to hit all of the areas of the country famous for BBQ: Texas, Louisiana, the rest of the South, North Carolina, Memphis, Chicago, and Kansas City. We're still planning the specifics, and here's where all y'all come in: I would love to know THE places to go in your part of the country (assuming it's one I mentioned above - this will be almost entirely SOUTH of the Mason-Dixon line) for outstanding BBQ, whether they're famous or a hole-in-the-wall. We'll stay away from big chains for the most part (we have Famous Dave's up here), unless it is a local/regional one with a good local reputation. Thanks in advance for sharing! Rick __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: source contol implementation
I think I have seen something similar happen in 6.3, or at least I think it's what happened: A co-worker left the project before checking an object back in. (Nice.) I tried doing an undo checkout, etc., without admin rights (figuring I might as well try it), and in the process the checked out name changed from the co-worker's to unknown. Something else I noticed is that the Admin tool did not like DEF files that I had pulled out of SourceSafe's history. Maybe it should, but it didn't/doesn't (the SourceSafe DEF files look OK in a text editor, for what that's worth). This means that SourceSafe does track the version history, but I can't actually do anything with the versions, I have to keep DEF files that I export directly from the Admin tool. --Joe Castleman _ From: Pierson, Shawn Sent: Wednesday, May 28, 2008 7:54 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] source contol implementation I have used it as well, and it worked fine with version 6.3 of ARS. However, prior versions did have problems (although it could have been an older Source Safe) where you would exit the Admin Tool where things are checked out to you, then when you go back in they are still checked out but not to you. Instead, they are checked out but it doesn't say to what user and you have to have admin rights to go back in and fix it on those items.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Return to home page
Glad to see that this topic came up: I know that the [server]/shared/login/login.jsp URL will often fail on the first attempt, whereas the [server]/home URL is reliable. But what is the reason for this? Someone keeps asking me, and we're both tired of me saying that's just the way it is. Thanks, Joe Castleman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Murtuza B Sent: Friday, May 16, 2008 2:36 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Return to home page Hello RK, This might happen when you use the following link to log in to the mid-tier (usually thru a bookmark): https://intranet.ors-service-desk.siemens.com/mid-tier/shared/login/login.js p You might want to use this instead: https://intranet.ors-service-desk.siemens.com/mid-tier/home Rgds, Murtuza. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Return to home page
Thanks for the explanation! I'll keep this tagged for future reference, like I said someone is certain to ask me about it again. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eli Schilling Sent: Friday, May 16, 2008 1:50 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Return to home page Joe, When you access /arsys/home the system performs a redirect to /shared/login/login.jsp and in the process it loads two java modules/functions. When you navigate directly to /shared/login/login.jsp those modules/functions don't get loaded so when you try to login and the login script calls one/both of the functions they aren't available. I may not be describing this accurately since I am not intimately familiar with Java...but I did trace this a few years back when we were on 6.3 and thats what I came up with. -Eli _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe Castleman Sent: Friday, May 16, 2008 10:45 AM To: arslist@ARSLIST.ORG Subject: Re: Return to home page ** Glad to see that this topic came up: I know that the [server]/shared/login/login.jsp URL will often fail on the first attempt, whereas the [server]/home URL is reliable. But what is the reason for this? Someone keeps asking me, and we're both tired of me saying that's just the way it is. Thanks, Joe Castleman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Murtuza B Sent: Friday, May 16, 2008 2:36 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Return to home page Hello RK, This might happen when you use the following link to log in to the mid-tier (usually thru a bookmark): https://intranet.ors-service-desk.siemens.com/mid-tier/shared/login/login.js p You might want to use this instead: https://intranet.ors-service-desk.siemens.com/mid-tier/home Rgds, Murtuza. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: (Friday Humor) - Lead Remedy Developer
Perhaps it was an Aggie prank. -- Joe Castleman AH Computer Consulting, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ron Legters Sent: Friday, July 27, 2007 5:16 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Job Posting - Lead Remedy Developer ...and if you know who made off with our carriage returns, we'd appreciate getting them back. ;-) Ron Legters Tools Administrator Data Systems Services Univar USA Inc. 425.889.3952 Office 425.889.4111 Fax www.univarusa.com From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of mj2carlson Sent: Friday, July 27, 2007 11:32 AM To: arslist@ARSLIST.ORG Subject: Job Posting - Lead Remedy Developer ** http://utdirect.utexas.edu/pnjobs/pnjobsvw.WBX?job_nbr=070720019319 The University of Texas at Austin Job Posting Job title Senior Systems Analyst Posting number 07-07-20-01-9319 Date available Immediately Monthly salary $ 4275 negotiable depending on qualifications. Hours per week 40.00 Standard from 800AM to 500PM Location Austin (main campus) Purpose of position This position will be responsible for providing the technical vision and architecture of an enterprise-wide, mission critical solution constructed on the BMC Remedy Action Request System application server platform. Essential functions Act as a subject matter expert on Remedy applications for BMC Remedy Service Management 7.x and related architecture. Provide system/application design engineering solutions that align with Remedy and industry standards. Work proactively to ensure high performance, high reliability and rapid trouble resolution of Remedy ARS workflow. Lead and mentor other Remedy developers. Responsible for development of and lifecycle maintenance for service management workflows using Remedy AR System and Remedy Service Management suite. Define Remedy development standards and practices. Build integration plans and Remedy architecture/development roadmap that identify deliverables and values to the business. Show ownership and accountability for support of Remedy systems. Evaluate third-party tool solutions as required. Conduct training to educate customers and team members regarding Remedy support and development. Document all engineered solutions including ongoing maintenance requirements. Evaluate and recommend improvement measures. Required qualifications Bachelor's degree. Three years of experience in systems design, analysis and programming. 5+ years experience in Remedy systems development/architecture (ARS 6.x, ITSM suite custom development). Experience defining and leading IT improvement projects. Solid understanding of UNIX and Windows-based operating systems. Solid understanding of networking/distributed computing environment concepts. Technical documentation of system application development functional requirements and project planning. Experience with Change Management/Change Control tools. Working understanding of SQL and relational databases. Working understanding of XML concepts and implementations. Ability to communicate effectively, both written and oral. Equivalent combination of relevant education and experience may be substituted as appropriate. View this message in context: Job Posting - Lead Remedy Developer http://www.nabble.com/Job-Posting---Lead-Remedy-Developer-tf4159522.htm l#a11834561 Sent from the ARS (Action Request System) mailing list archive http://www.nabble.com/ARS-%28Action-Request-System%29-f716.html at Nabble.com. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Export from Clarify, Import to Remedy
Howdy, I've heard of Clarify but know very little about it, and can't find much info on the web. We want to export or dump the existing trouble tickets from a Clarify system, and import them into Remedy 6.3. I can only speculate that Clarify has something similar to Export in Remedy User - if so, what is the export format(s)? OTOH if we can't even get a CSV file out of Clarify, what type of database(s) does it use? Looking through the ARSList archives, I see that a few people have asked about Clarify/Remedy integration, but we don't need anything so fancy, this is a one-time import. Unfortunately I don't know if Clarify has different flavors like Remedy (e.g. Help Desk, Asset Management, home-grown custom apps etc.) I am told that the system in question is not out-of-the-box Clarify which, based on what little I know, seems unusual. Am I correct that the Clarify product is now called Amdocs Support? Not having much luck with this at amdocs.com. Thanks in advance. -- Joe Castleman AH Computer Consulting, Inc. [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
