Re: Documentation tools
I use arinside.exe instead of just arinside. Mac On Tue, May 3, 2016 at 3:31 PM, Scott Halanger wrote: > I tried it both ways settings.ini & settings. Tried several variations > same error > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > -- Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / IT Service Management Duluth, GA, 30096 USA Phone: 770-991-7257 / VPN: 891-7257 / Mobile: 770-365-2149 mac.rhoa...@rockwellcollins.com www.rockwellcollins.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Integration between PHP BB3 and Remedy
Greetings, Does anyone know of any integration between PHP BB3 and Remedy or is this even feasible? We have an wikipedia type page on our website that is hosted by that app and management wants to know if there is any way to integrate it with Remedy. ARS 7.6.04 (soon to be 8.1) Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / IT Service Management 2205 Northmont Pkwy. MS 352-100, Duluth, GA, 30096 USA Phone: 678-252-4364 / VPN: 252-4364 / Mobile: 770-365-2149 cmrho...@rockwellcollins.com www.rockwellcollins.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Fun -- if you couldn't work in the computer field
Ok. I will practice with ya'll. Want fries with that, sir? Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / IT Service Management 2205 Northmont Pkwy. MS 352-100, Duluth, GA, 30096 USA Phone: 678-252-4364 / VPN: 252-4364 / Mobile: 770-365-2149 cmrho...@rockwellcollins.com www.rockwellcollins.com From: John Sundberg To: arslist@ARSLIST.ORG Date: 09/26/2013 03:01 PM Subject:Fun -- if you couldn't work in the computer field Sent by:"Action Request System discussion list(ARSList)" ** Where would you work? -John -- John Sundberg Kinetic Data, Inc. "Your Business. Your Process." Save the date! KEG14 February 24-25, 2014 For more information, click here - KEG 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Where can I Find "SWXXXXXX" Docs?
Lisa, As long as you have a support ID and access to the BMC Support website, you can find the Product Defects (SW#) in the Issue and Defect Management section of the Support site. The section is called Product Defects. Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / IT Service Management 2205 Northmont Pkwy. MS 352-100, Duluth, GA, 30096 USA Phone: 678-252-4364 / VPN: 252-4364 / Mobile: 770-365-2149 cmrho...@rockwellcollins.com www.rockwellcollins.com From: "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS" To: arslist@ARSLIST.ORG Date: 08/02/2013 10:32 AM Subject:Where can I Find "SWXX" Docs? Sent by:"Action Request System discussion list(ARSList)" ** I?m looking at the knowledge base on the Support Section of the BMC Website, and I found something similar to my problem and it refers to ?a bug covered in SW00275135.? I did a search on SW00275135 in the knowledge base to get more info about this bug (and is it going to be fixed in a later version?) and all I get is the original article that references the SW number. Does anyone know if where these are? Or are they not viewable to us? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
JOB: Sr Programmer/Analyst-Specialized Systems BMC Remedy
JOB Information for ARSList: If interested, please do not reply to this email or contact me directly. Please use the link to apply for the position and/or see the job description: https://rockwellcollins.taleo.net/careersection/jobdetail.ftl?job=558153&lang=en&sns_id=#.UffyN9wTxig.mailto The main emphasis is a strong knowledge of ARS and ITSM 7.6.04. Also strong CMDB and AIE (AI) skills are needed. We primarily use Change, Service Desk (Incident and Problem), Task, SRM, SLM, and KM, When we decide to move up to ARS 8.1, any 8.0 or 8.1 work experience or upgrading experience would be a plus. Thanks, Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / IT Service Management 2205 Northmont Pkwy. MS 352-100, Duluth, GA, 30096 USA Phone: 678-252-4364 / VPN: 252-4364 / Mobile: 770-365-2149 cmrho...@rockwellcollins.com www.rockwellcollins.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
ARS 6.3 - ITSM HelpDesk 6.0 on SQL Server 2008
While we are talking oldies, is anyone running or have run ARS 6.3 using MSSQL Server 2008? I know it is not supported but so are a lot of other combos that work. ARS 6.3 ITSM HelpDesk 6.0 CMDB 1.1 (Other systems supported are at 7.6.04 but this one lingers on.) Thanks Mac Rhoades ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Leading characters in an Incoming Email Body
We have been putting up with this for a while but now some users are complaining. We have ARS 7.6.04 SP2 and Lotus Notes as the email system. This is very inconsistent but enough to stand out. When we receive some incoming emails from Notes, there are a combination of spaces (&20), Carriage Returns (%0D), and Line Feeds/New Lines (%0A) in the Plain Text Body. When it happens, it is also inconsistent in the number of these characters at the front of the Email message Body. In the Body, it pushes the beginning of the message down about eight to nine lines. Above that looks like blank lines. I know that ltrim will get rid of leading spaces and tabs, but has anyone ever had to also get rid of carriage returns and/or line feeds at the beginning of a field? Thanks Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service Management MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA Phone: 678-252-4364 / VPN: 252-4364 cmrho...@rockwellcollins.com www.rockwellcollins.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Email engine suddenly stopped connecting to mail server (incoming email only) - Need Help Please
Pascale, Is there any chance that the password for the email account in Notes has changed? I just got a problem similar to yours fixed last night. They reset the password on the Notes side and I reset it in my Mailbox Config form and then restarted the email engine. That worked. Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service Management MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA Phone: 678-252-4364 / VPN: 252-4364 cmrho...@rockwellcollins.com www.rockwellcollins.com From: pascale.sterr...@daimler.com To: arslist@ARSLIST.ORG Date: 09/14/2012 09:32 AM Subject:Email engine suddenly stopped connecting to mail server (incoming email only) - Need Help Please Sent by:"Action Request System discussion list(ARSList)" Hi All, Suddenly our email engine stopped being able to connect the its Lotus Notes mailbox last night. I put it debug mode and no error is showing at all. I do see the line saying connecting to server abcd, PID1234 but then nothing. I started the services, nothing. Rebooted the server nothing. I do not have any mail in error The incoming emails are all legit and properly formated I can telnet the mail server from the application server without a problem. I can using the Notes client connect to the mailbox using the email engines credentials. In the email message error logs I see this: Could not connect to :spdxdm99.wk.dcx.com EOF on socket javax.mail.AuthenticationFailedException: EOF on socket at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:146) at javax.mail.Service.connect(Service.java:275) at javax.mail.Service.connect(Service.java:156) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1981) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:231) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:297) at java.lang.Thread.run(Unknown Source) Not connected javax.mail.MessagingException: Not connected at com.sun.mail.pop3.POP3Store.checkConnected(POP3Store.java:279) at com.sun.mail.pop3.POP3Store.getFolder(POP3Store.java:261) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:2029) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:231) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:297) at java.lang.Thread.run(Unknown Source) Any ideas? Thank you, Pascale Sterrett Kenavo ar wech all If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Report limit in ITSM 7.6.4 (fixed thanks to Mac)
Claire, I was actually on the June 21st Hotfix when I added those lines to my config.properties file. Still haven't added either the July 7th or the August 10th patch. Since they are supposed to be cumulative, then the August 10th patch should work also for this (but I am only guessing at that). Change the below numbers to what your system can work with. My current patch level on Mid Tier: Version 7.6.04 SP3 201206211707 Hotfix #Maximum entries to be fetched for AR System/Native report to be displayed on screen arsystem.nativereport.onscreen_max_entries=5000 arsystem.webreport.onscreen_max_entries=5000 #Maximum entries to be exported to CSV file arsystem.FileExport_max_entries=2000 Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service Management MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA Phone: 678-252-4364 / VPN: 252-4364 cmrho...@rockwellcollins.com www.rockwellcollins.com From: "Sanford, Claire" To: arslist@ARSLIST.ORG Date: 08/16/2012 03:17 PM Subject:Re: Report limit in ITSM 7.6.4 (fixed thanks to Mac) Sent by:"Action Request System discussion list(ARSList)" ** Howard, Reading the thread I am minorly confused? Can you provide together all three of the items to add to the config.properties. I will say that the August 10th Mid-Tier patch is much better than the July 7th. I just checked and the July 7th patch is no longer available. Claire From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Thursday, August 16, 2012 11:27 AM To: arslist@ARSLIST.ORG Subject: Re: Report limit in ITSM 7.6.4 (fixed thanks to Mac) ** All, Mac got it right. The issue is fixed when you change all three items. Now how do we make sure BMC send all of that to anyone having the same issue I did? Take care and thank you Mac, Howard _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Report limit in ITSM 7.6.4
Howard, What is even funnier is that the one they gave you has nothing to do with the number of records you pull for a report. That only has to do with exporting of records that you have already pulled. I ran into that one because I changed the webreport entry from the default of 2000 to 5000 but when the folks wanted to save them in a CSV file, that entry was still set to 2000 so I bumped it up to 5000 and everything worked. Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service Management MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA Phone: 678-252-4364 / VPN: 252-4364 cmrho...@rockwellcollins.com www.rockwellcollins.com From: Howard Richter To: arslist@ARSLIST.ORG Date: 08/16/2012 09:18 AM Subject:Re: Report limit in ITSM 7.6.4 Sent by:"Action Request System discussion list(ARSList)" ** Mac, We were trying to go to 15k. What is funny is that you have two additional changes that I was not given by BMC. arsystem.nativereport.onscreen_max_entries=5000 arsystem.webreport.onscreen_max_entries=5000 In fact the two entries above, are not in our config.properties file. The one we were given was this one. #Maximum entries to be exported to CSV file arsystem.FileExport_max_entries=15000 More incomplete info from BMC support. Howard From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Mac Rhoades Sent: Thursday, August 16, 2012 8:08 AM To: arslist@ARSLIST.ORG Subject: Re: Report limit in ITSM 7.6.4 ** Howard, We were having the same problem with our reports. Here is what we got back from BMC. These numbers worked for us but you may need different ones. The only additional thing I did was to bump the CSV file entry below to 5000. I don't know of a limit on what the numbers can be but obviously the higher the number the heavier the load on processing. You will need to have Midtier 7.6.04 sp3 installed and then apply the hotfix dated July 7th. The hotfix can be downloaded from ftp://ftp.bmc.com/outgoing/7604sp3_hotfix. Once the hotfix applied, the following needs to be added to the midtier's config.properties file: #Maximum entries to be fetched for AR System/Native report to be displayed on screen arsystem.nativereport.onscreen_max_entries=5000 arsystem.webreport.onscreen_max_entries=5000 #Maximum entries to be exported to CSV file arsystem.FileExport_max_entries=2000 Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service Management MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA Phone: 678-252-4364 / VPN: 252-4364 cmrho...@rockwellcollins.com www.rockwellcollins.com From:Howard's Gmail To:arslist@ARSLIST.ORG Date:08/15/2012 08:00 PM Subject:Report limit in ITSM 7.6.4 Sent by:"Action Request System discussion list(ARSList)" < arslist@ARSLIST.ORG> Good morning, afternoon and evening (depending on your time zone) All, I wonder if anyone else has seen a limit on the amount of data (records), that the new reporting tool can pull back? For example if I run a query for the past 21days of reported incidents in the help desk form I pull back around 12k of incidents. However, if I create a report (with the new web reporting tool) with the same query, I only get back 2k of incidents. Am I crazy (be nice) or did I just find an issue with the new reporting tool? Howard Sent from one of Howard's iPads ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Report limit in ITSM 7.6.4
Howard, We were having the same problem with our reports. Here is what we got back from BMC. These numbers worked for us but you may need different ones. The only additional thing I did was to bump the CSV file entry below to 5000. I don't know of a limit on what the numbers can be but obviously the higher the number the heavier the load on processing. You will need to have Midtier 7.6.04 sp3 installed and then apply the hotfix dated July 7th. The hotfix can be downloaded from ftp://ftp.bmc.com/outgoing/7604sp3_hotfix. Once the hotfix applied, the following needs to be added to the midtier's config.properties file: #Maximum entries to be fetched for AR System/Native report to be displayed on screen arsystem.nativereport.onscreen_max_entries=5000 arsystem.webreport.onscreen_max_entries=5000 #Maximum entries to be exported to CSV file arsystem.FileExport_max_entries=2000 Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service Management MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA Phone: 678-252-4364 / VPN: 252-4364 cmrho...@rockwellcollins.com www.rockwellcollins.com From: Howard's Gmail To: arslist@ARSLIST.ORG Date: 08/15/2012 08:00 PM Subject:Report limit in ITSM 7.6.4 Sent by:"Action Request System discussion list(ARSList)" Good morning, afternoon and evening (depending on your time zone) All, I wonder if anyone else has seen a limit on the amount of data (records), that the new reporting tool can pull back? For example if I run a query for the past 21days of reported incidents in the help desk form I pull back around 12k of incidents. However, if I create a report (with the new web reporting tool) with the same query, I only get back 2k of incidents. Am I crazy (be nice) or did I just find an issue with the new reporting tool? Howard Sent from one of Howard's iPads ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Problem processing incoming mail
Joe,
I have mine set up as I said in my email and it is working fine but it
could possibly work in the Push fields qualification. I just have not
tried it that way. My full Run If qualification going against the AR
System Email Messages form (on Submit) is:
('From' != $NULL$) AND ('Message Type' = "Incoming")
>From that it then does the Push Fields Action with no qualification. If No
Requests Match: Create a New Request. If Any Requests Match: Take No
Action
My environment is 7.6.04 SP2.
Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service
Management
MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA
Phone: 678-252-4364 / VPN: 252-4364
cmrho...@rockwellcollins.com
www.rockwellcollins.com
From: Joe Martin D'Souza
To: arslist@ARSLIST.ORG
Date: 08/03/2012 02:49 PM
Subject:Re: Problem processing incoming mail
Sent by:"Action Request System discussion list(ARSList)"
**
I think Mac means in the Push Fields If condition, which I would do too as
you do not want it to process outgoing messages when and if you get the
filter working. It?s the absence of that condition anyways that may be
causing it to fail.. It must be qualifying to false doing the If Multiple
Request match part..
Joe
From: Mac Rhoades
Sent: Friday, August 03, 2012 8:09 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Problem processing incoming mail
** Jose,
Try a Run If qualification of "'Message Type' = "Incoming""
Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service
Management
MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA
Phone: 678-252-4364 / VPN: 252-4364
cmrho...@rockwellcollins.com
www.rockwellcollins.com
From:Jose Huerta
To:arslist@ARSLIST.ORG
Date:08/03/2012 02:22 AM
Subject:Problem processing incoming mail
Sent by:"Action Request System discussion list(ARSList)"
** Hi listers,
I created a filter on "AR System Email Messages" form as the next:
Execution: Enabled, Submit, 900
Qualification: None
ACTIONS:
PUSH: New request to form AAA:Email with the subject and plain text body.
If I create a request on this form, the request at AAA:Email is created.
If I receive an email, a request is created in AR System Email Messages
but not on AAA:Email.
What Am I doing wrong?
Regards,
Jose M. Huerta
Project Manager
Movil: 661 665 088
Telf.: 971 75 03 24
Fax: 971 75 07 94
SM2 Baleares S.A.
C/Rita Levi
Edificio SM2 Parc Bit
07121 Palma de Mallorca
La información contenida en este mensaje de correo electrónico es
confidencial. La misma, es enviada con la intención de que únicamente sea
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
por otras personas no está autorizado, por lo que en tal caso, le rogamos
que nos lo comunique por la misma vía, se abstenga de realizar copias del
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
inmediato.
P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
necesario.
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Re: Problem processing incoming mail
Jose, Try a Run If qualification of "'Message Type' = "Incoming"" Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service Management MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA Phone: 678-252-4364 / VPN: 252-4364 cmrho...@rockwellcollins.com www.rockwellcollins.com From: Jose Huerta To: arslist@ARSLIST.ORG Date: 08/03/2012 02:22 AM Subject:Problem processing incoming mail Sent by:"Action Request System discussion list(ARSList)" ** Hi listers, I created a filter on "AR System Email Messages" form as the next: Execution: Enabled, Submit, 900 Qualification: None ACTIONS: PUSH: New request to form AAA:Email with the subject and plain text body. If I create a request on this form, the request at AAA:Email is created. If I receive an email, a request is created in AR System Email Messages but not on AAA:Email. What Am I doing wrong? Regards, Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" <><><><>
Re: Mailbox Name in filter qualification
Mark, Try using the Mailbox Unique Identifier instead of the Mailbox name. Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service Management MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA Phone: 678-252-4364 / VPN: 252-4364 cmrho...@rockwellcollins.com www.rockwellcollins.com From: "Goodall, Andrew C" To: arslist@ARSLIST.ORG Date: 07/20/2012 10:00 AM Subject:Re: Mailbox Name in filter qualification Sent by:"Action Request System discussion list(ARSList)" ** It?s not 'Mailbox Name' = "Mailbox1? Instead of 'Mailbox Name' = " Malbox1? Is it? Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [ mailto:arslist@arslist.org] On Behalf Of Brittain, Mark Sent: Friday, July 20, 2012 8:50 AM To: arslist@arslist.org Subject: Mailbox Name in filter qualification ** HI All & Happy Friday, I have two incoming mailboxes, Mailbox1 and Mailbox2. If an email comes into Mailbox1 then I need to do a push field to Form A. Email coming to Mailbox2 needs to get pushed to Form B. I have the following qualification but it doesn?t work. No push field. Am I missing something? ( 'Mailbox Name' = "Malbox1" ) AND ( 'Message Type' = "Incoming") ARS 6.3 patch 24 Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite ? A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: How to pass a parameter to share point 2010 in Remedy emails?
Mary, We have a 6.3 system and send out the following in the Notify action of a filter: Customer Satisfaction Survey - HelpDesk Case ($Case ID+$) Requester: $Requester Name+$ Summary: $Summary$ Please click on the below link and fill out the Customer Satisfaction Survey for Case $Case ID+$. This information will help us serve you better. http:///SiteDirectory/CS/IT/Lists/IT%20User%20Survey/NewForm.aspx?num=$Case ID+$&grp=$ztmpGroup$&ind=$ztmpIndividual$&cat=$ztmpCategory$&typ=$ztmpType$&itm=$ztmpItem$&sum=$ztmpSummary$ I don't know SharePoint so I am not sure what happens on that side but this is what I worked out with our SharePoint admin and it has been working for a few years. The Case ID field is the Request Number of the ticket. Mac Rhoades Sr. Programmer Analyst - Specialized Systems eBusiness Quality Assurance Rockwell Collins From: Mary Estrada To: arslist@ARSLIST.ORG Date: 09/21/2011 02:56 PM Subject:How to pass a parameter to share point 2010 in Remedy emails? Sent by:"Action Request System discussion list(ARSList)" Hi ARListers, We'd like to include a link to a share point survey web site in ticket resolution emails. The challenge is that we need to pass 'Request Number' in a parameter in the URL, so when the user click on the link to the share point survey site, the request number will be automatically filled from the parameter. Appreciate your help in advance! Sincerely, ~Mary Estrada Blizzard Entertainment ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: PERFORM-ACTION-OPEN-URL
Never tried this but 6.3 docs say this: To open the page in a new browser window, enter: PERFORM-ACTION-OPEN-URL or PERFORM-ACTION-OPEN-URL new To open the page in the current browser window, enter: PERFORM-ACTION-OPEN-URL current Mac Rhoades Rockwell Collins Duluth, GA 30096 From: "Kemes, Lisa" To: arslist@ARSLIST.ORG Date: 06/09/2011 08:45 AM Subject:PERFORM-ACTION-OPEN-URL Sent by:"Action Request System discussion list(ARSList)" ** Is there any way to add to this command to force that the URL is opened in a new window? Lisa Kemes AR System Developer TE Information Systems Global Infrastructure and Ops +01 717 810 2408 tel +01 717 602 9460 mobile lisa.ke...@te.com MS 161-43 P.O. Box 3608 Harrisburg, PA 17105-3608 www.te.com _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ <><><><><><>
Re: Simulating the UNIX PS command on Windows
Gordon, Take a look at this article and maybe that is what you want. http://www.amazines.com/Computers/article_detail.cfm/1217509?articleid=1217509 Mac Rhoades From: "Frank, Gordon M. (CMS/CTR)" To: arslist@ARSLIST.ORG Date: 10/12/2010 09:26 AM Subject:Simulating the UNIX PS command on Windows Sent by:"Action Request System discussion list(ARSList)" ** Is there a way to simulate the UNIX PS command on a Windows Server environment? I have an unqualified search which shows up on my server occasionally and I?d like to try to find out who it is. Any other ideas are welcome. Thanks _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Friday Humor
You can get a Speedy with rice or a Speedy with Beans. It consists of a tortilla, a taco, and either rice or beans. Usually one of the cheapest things on the menu. Mac Rhoades Nicky Madjarov Sent by: "Action Request System discussion list(ARSList)" 02/26/2010 12:33 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Friday Humor True story I spent some time in Nashville and ate mostly out. There was a mexican restorant there, not bad at all. They had on the menu a meal called Speedy Gonzales. The funny thing was that every time me or somebody else ordered Speedy Gonzaales they always brought something different. We never found what Speedy Gonzales actually was. Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @ http://www.SpeedUpARS.com - Original Message - From: "LJ Longwing" Newsgroups: public.remedy.arsystem.general To: Sent: Friday, February 26, 2010 11:32 AM Subject: Re: Friday Humor > True life story. > > Burger King used to have a 'Double Bacon Cheeseburger value meal' on their > menu that my wife sometimes orders. They took it off the menu and > replaced > it with a 'Double Cheeseburger value meal' several years ago, but she > continued ordering it and never had a problem. One day she ordered the > Double Bacon Cheeseburger meal and the guy behind the counter said they > don't have that anymore...we exchanged glances and without a beat she says > "Ok, I'll have the Double Cheeseburger value meal with bacon"the clerk > rang it up without ever realizing what just happenedwe still laugh > about > it. > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of > America Account) > Sent: Friday, February 26, 2010 6:37 AM > To: arslist@ARSLIST.ORG > Subject: OT:Friday Humor > > Subject: FW: The Future for Laid off Employees > > After a company gets rid of all its bloated staff, this is what they will > have to choose from at their new Wal-Mart pay scales. > > ONE > Recently, when I went to McDonald's I saw on the menu that you could have > an > order of 6, 9 or 12 Chicken McNuggets. > I asked for a half dozen nuggets. > 'We don't have half dozen nuggets,' said the teenager at the counter. > 'You don't?' I replied. > 'We only have six, nine, or twelve,' was the reply. > 'So I can't order a half dozen nuggets, but I can order six?' > 'That's right.' > So I shook my head and ordered six McNuggets (Unbelievable but sadly > true...) > > TWO > I was checking out at the local Wal-Mart with just a few items and the > lady > behind me put her things on the belt close to mine.. I picked up one of > those 'dividers' that they keep by the cash register and placed it between > our things so they wouldn't get mixed. > After the girl had scanned all of my items, she picked up the 'divider', > looking it all over for the bar code so she could scan it. > Not finding the bar code, she said to me, 'Do you know how much this is?' > I said to her 'I've changed my mind; I don't think I'll buy that today.' > She said 'OK,' and I paid her for the things and left. > She had no clue to what had just happened. > > THREE > A woman at work was seen putting a credit card into her floppy drive and > pulling it out very quickly. > When I inquired as to what she was doing, she said she was shopping on the > Internet and they kept asking for a credit card number, so she was using > the > ATM 'thingy.' > (keep shuddering!!) > > FOUR > I recently saw a distraught young lady weeping beside her car. 'Do you > need > some help?' I asked. > She replied, 'I knew I should have replaced the battery to this remote > door > unlocker. Now I can't get into my car. Do you think they (pointing to a > distant convenience store) would have a battery to fit this?' > 'Hmmm, I don't know. Do you have an alarm, too?' I asked. > 'No, just this remote thingy,' she answered, handing it and the car keys > to > me. As I took the key and manually unlocked the door, I replied, 'Why > don't > you drive over there and check about the batteries. It's a long walk' > PLEASE just lay down before you hurt yourself !!! > > FIVE > Several years ago, we had an Intern who was none too swift. One day she > was > typing and turned to a secretary and said, 'I'm almost out of typing > paper. > Wh
Re: Atrium Core Console 7.5/7.6 bug? - Client Tool VS Midtier
Doug, David, We will eventually be going to 64 bit Windows operating system. Will the windows user tool be enhanced for that with the next release? Mac Rhoades "Mueller, Doug" Sent by: "Action Request System discussion list(ARSList)" 01/18/2010 01:31 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Atrium Core Console 7.5/7.6 bug? - Client Tool VS Midtier ** Folks, Just to be definitive and clear: The Windows client is a component of the 7.5 release of the AR System and is a fully supported component of that release. As are documented, there are some of the more advanced features of the client that will work better or more completely in the Web client than the Windows client -- for example advanced table fields and panels that collapse and expand. This does not mean the Windows client is not supplied or that it is not supported in the 7.5 release. There are some limitations to the functionality around Flex components as displayed in the Windows client vs. the Web client. We are fighting a technology issue here -- technology that is just inherent on the Web vs. things that are not available on Windows. These are among the documented limitations of the Windows client. The two clients do not have identical functionality. They have compatible capabilities, but at this point, the Web client has more sophisticated handling for some of the UI capability than the Windows client. That will remain true; and even grow. There will be a Windows client released with the next major release of the AR System. It will have some new functionality and will have bug fixes for things. It will not address the documented technical limitations of some features (like the advanced table field or panel or Flex issues noted above). There will in fact be some new restrictions documented for some new functionality being added for the next release that work more completely with more capability on the Web than on Windows. However, there WILL be a Windows client released that has more capability and more functionality and more fixes than the 7.5 release. This Windows client with the next major release will be supplied with the system and will be FULLY SUPPORTED as a part of that release. Yes, it has the documented restrictions as I noted and there may not be full support for some of the more advanced UI capabilities. That does not mean that it is not a supported component of the release. As the statement of direction indicated, this next major release is planned as the terminal release of the Windows client. That means that there is a plan to not have the Windows client ship with releases AFTER the next major release. HOWEVER, the Windows client shipped with the next major release -- and in fact the 7.5 client and even the 7.1 client -- will continue to be supported clients of the system -- even with the AR System server being the later versions -- until two releases or 2 years minimum according to the BMC support policy. There will be no enhancements and no new functionality will be added, but the Windows client will be tested with the new releases and continue to be fully supported with the new releases according to the support model noted above. I hope this helps clarify things, Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: Monday, January 18, 2010 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: Atrium Core Console 7.5/7.6 bug? - Client Tool VS Midtier ** yes, but post 8.0 it will not On Mon, Jan 18, 2010 at 10:58 AM, Easter, David wrote: ** Ø Yeah, I was already aware that it would still be shipped, but just not supported. It will be supported. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of DCI Remedy Sent: Monday, January 18, 2010 9:41 AM To: arslist@ARSLIST.ORG Subject: Re: Atrium Core Console 7.5/7.6 bug? - Client Tool VS Midtier ** David, Yeah, I was already aware that it would still be shipped, but just not supported. It would be interesting to see if they do fix the Flex issue. Thanks On Mon, Jan 18, 2010 at 10:25 AM, Easter, David wrote: ** I can?t comment on that ? I just want to correct the perception that the Remedy User client is not shipping with the next major release as many seem to be interpreting. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of
Rhoades, Charles M is out of the office.
I will be out of the office starting 01/18/2010 and will not return until 01/25/2010. I will respond to your message when I return. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: AREmial using MAPI protocol
While we are on this subject. Is it a known issue that when you have to restart the email service in windows, that you have to re-enter the password for the Logon account under the email service Properties. Or is it just my cross to bear? Mac Rhoades Sr. Programmer/Analyst - Specialized Systems eBusiness Quality Assurance Rockwell Collins -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jordan, Franklin Sent: Friday, August 28, 2009 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: AREmial using MAPI protocol James The service is not auto started but manual. I am able to start the service with the domain account but the domain account does not have privileges to change the properties of the BMC AREmail engine service. The domain account only have users privileges. Thanks Frank -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Friday, August 28, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: AREmial using MAPI protocol The email engine service needs to be running with an account that has rights to the mailbox. Go to Services on the machine running the email engine and see how the email engine is starting. The user account that is used to start the emai lengine must have rights to the email account you are using. James On Aug 28, 10:36 am, "Jordan, Franklin" wrote: > Hey Jason, > > Yes Outlook client is installed on the Email engine server. What is > OL ? The email account has log in rights to the MS Exchange mailbox. > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Jason Miller > Sent: Friday, August 28, 2009 10:34 AM > To: arsl...@arslist.org > Subject: Re: AREmial using MAPI protocol > > Is Outlook installed on the Email Engine server? The Email Engine > needs OL in order to use MAPI. > > If OL is installed, is the Email Engine service running as the user > with rights to the Exchange mailbox? > > Jason > > On 8/28/09, Jordan, Franklin wrote: > > I am have made successful connection to AR Server, but receiving the > > following error msg in the STDERR file. I am using MAPI over HTTPS. > > > Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore > > SEVERE: MAPILogonEx Failed - Unable to login to MAPI > > javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI > > at com.bmc.mail.mapi.MAPINative.getStore(Native Method) > > at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) > > at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) > > at > > com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) > > at > > com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) > > at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:284) > > at java.lang.Thread.run(Unknown Source) > > Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore > > SEVERE: MAPILogonEx Failed - Unable to login to MAPI > > javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI > > at com.bmc.mail.mapi.MAPINative.getStore(Native Method) > > at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) > > at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) > > at > > com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) > > at > > com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) > > at > > com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:171) > > at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) > > at java.lang.Thread.run(Unknown Source) > > Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore > > SEVERE: MAPILogonEx Failed - Unable to login to MAPI > > javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI > > at com.bmc.mail.mapi.MAPINative.getStore(Native Method) > > at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) > > at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) > > at > > com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) > > at > > com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:216) > > at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) > > at java.lang.Thread.run(Unknown Source) > > Aug 28, 2009 8:59:15 AM com.bmc.mail.mapi.MAPINative getStore > > SEVERE: M
Re: SSRS AR ODBC Compatibility
We are currently using SSRS in SQL 2000 against our Remedy 6.3 database. We stopped using Crystal because, being a Microsoft shop, the powers that be wanted to use Microsoft's SSRS. I don't do that report developing because we already had individuals trained in SSRS but there are a number of reports currently being generated. I do not know how they are connecting to the database so I cannot say whether or not it is ODBC. Mac Rhoades Sr. Programmer/Analyst - Specialized Systems 3095 Satellite Blvd. Duluth, GA 30096 (678) 252-4364 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Raj Kiran Sent: Wednesday, July 29, 2009 12:29 AM To: arslist@ARSLIST.ORG Subject: Re: SSRS AR ODBC Compatibility ** I remember during my last project, I contacted BMC regarding the compatibility of SSRS with AR System and was told that SSRS is not compatible with Remedy AR System. Could anybody please confirm this? Thanks, Raj On Tue, Jul 28, 2009 at 10:50 PM, shweta kumar < shweta_kuma...@yahoo.com> wrote: ** Has anyone done SQL Server Reporting using AR ODBC? Is SSRS comaptible with AR ODBC? Thanks Shweta _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ Disclaimer for DataPath This electronic message, together with any attachments, is intended exclusively for the individual or entity to which it is addressed. This communication may contain information that is privileged or confidential and is the intellectual property of the sender. If you are not the named addressee, you are expressly prohibited from reading, printing, retaining, copying, distributing or disseminating this message or any part of it or any attachments or any information contained therein. Doing so may be actionable under state or federal laws. If you have received this message in error, please notify the sender immediately either by phone (866-855-3800) or reply to this e-mail and immediately delete all copies of this message and any attachments. All electronic messages and attachments sent and received are subject to monitoring, reading and archival by DataPath. The recipient of this electronic message is responsible for ensuring that it and any attachments are free from "viruses" or other software or defects that may affect any computer system into which it is received or opened. DataPath accepts no responsibility for any damage that may arise from the receipt or use of this electronic message or any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" <>
Re: Mid-tier 7.5 with ARS 6.3 p20?
Ray, I am using Mid tier 7.1 with our ARS 6.3 Patch 20. The caveat is that you get 6.3 functionality which I haven't really figured out what I am missing. We did it to help users with later versions of browsers. Mac Rhoades Rockwell Collins -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ray T. Sent: Wednesday, June 17, 2009 4:31 PM To: arslist@ARSLIST.ORG Subject: Mid-tier 7.5 with ARS 6.3 p20? Hi all, I have ARS server 6.3 p20 in Solaris environment. I am adding Mid-tier in the environment and I am trying to pick the right version of mid-tier. ARS server upgrade probably won't happen soon, but eventually will *perhaps* in a few months. Reading install guide and compatibility matrix, I can't tell if mid-tier 7.5 will work with ARS 6.3. Anyone knows? If not mid-tier 7.5, what is the highest mid-tier version I can use? Hoping it's 7.1. Regards. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" Disclaimer for DataPath This electronic message, together with any attachments, is intended exclusively for the individual or entity to which it is addressed. This communication may contain information that is privileged or confidential and is the intellectual property of the sender. If you are not the named addressee, you are expressly prohibited from reading, printing, retaining, copying, distributing or disseminating this message or any part of it or any attachments or any information contained therein. Doing so may be actionable under state or federal laws. If you have received this message in error, please notify the sender immediately either by phone (866-855-3800) or reply to this e-mail and immediately delete all copies of this message and any attachments. All electronic messages and attachments sent and received are subject to monitoring, reading and archival by DataPath. The recipient of this electronic message is responsible for ensuring that it and any attachments are free from "viruses" or other software or defects that may affect any computer system into which it is received or opened. DataPath accepts no responsibility for any damage that may arise from the receipt or use of this electronic message or any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Using Hummingbird instead of X Windows to install ARS 7.5
Dwayne, The last time I worked with X Windows or Hummingbird, Hummingbird emulated X Windows, so unless that has changed, Hummingbird should work. Mac Rhoades -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin Sent: Tuesday, March 10, 2009 10:14 AM To: arslist@ARSLIST.ORG Subject: Using Hummingbird instead of X Windows to install ARS 7.5 Dear List, The 7.5 installation manual says to use X Windows to install ARS on a Unix or Linux server. We already have Hummingbird, which supposedly works similarly to X Windows. Can we use it or do we need to buy X Windows? (We are presently at ARS 7.1 p3 on a RH Linux server.) Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" Disclaimer for DataPath This electronic message, together with any attachments, is intended exclusively for the individual or entity to which it is addressed. This communication may contain information that is privileged or confidential and is the intellectual property of the sender. If you are not the named addressee, you are expressly prohibited from reading, printing, retaining, copying, distributing or disseminating this message or any part of it or any attachments or any information contained therein. Doing so may be actionable under state or federal laws. If you have received this message in error, please notify the sender immediately either by phone (866-855-3800) or reply to this e-mail and immediately delete all copies of this message and any attachments. All electronic messages and attachments sent and received are subject to monitoring, reading and archival by DataPath. The recipient of this electronic message is responsible for ensuring that it and any attachments are free from "viruses" or other software or defects that may affect any computer system into which it is received or opened. DataPath accepts no responsibility for any damage that may arise from the receipt or use of this electronic message or any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Licensing Question
Tricia, In my environment (ARS 6.3, ITSM 6.0, Windows), I have both ITSM and Custom apps. When I assign licenses for the Custom apps, I only use either Fixed or Floating for the AR License Type. That is so the user can create and modify all tickets. Mac Rhoades From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Oliva Millonig, Patricia Sent: Wednesday, February 25, 2009 11:04 AM To: arslist@ARSLIST.ORG Subject: Re: Licensing Question ** I sorry. I should have been more clear. We have the full ITSM suite but are developing a custom app outside of ITSM. We want to make sure that 5 people have the ability to modify tickets that others submit. We are requesting a quote for licenses for ITSM suite and needed to identify what licenses if any we would need to purchase to make sure the 5 people in their custom app could do their job. -Tricia From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, February 25, 2009 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: Licensing Question ** James, while you are right about everything else, users do not need any kind of licenses to submit a request in a 'custom' application that Tricia asked about. You need a license only to modify a request that has not been submitted by you if the Submitter mode is Locked. Another licensing basic is that all users designated as Administrators of the system MUST have a Fixed license so that they can perfom their Administrator functions. Just adding them to the Adminstrator group is not enough. At least one user MUST have a Fixed license and be in the Administrator group at all times. Cheers Joe From: jham36 To: arslist@ARSLIST.ORG Sent: Wednesday, February 25, 2009 10:03:51 AM Subject: Re: Licensing Question That all depends on your needs. Fixed and Floating licenses allow users to submit and modify all entries, barring any other security you might add. The difference between fixed and floating is that Floating licenses are shared. If you have 20 users sharing 5 floating licenses, only 5 users can login with read/write access. A fixed license is a dedicated license to individual users. Someone with a fixed license will always be allowed to login with read/write access. "Read" licenses allow users to submit and modify only those entries that they created. Then there is the "Restricted Read" license that only allows submit. "Read" and "Restricted Read" licenses are unlimited. You can assign as many of these as you wish. James On Feb 25, 9:36 am, "Oliva Millonig, Patricia" wrote: > Hi Everyone, > > If I create an application in Remedy and want to have users access it do > I need to have AR User fix or floating licenses for them? > > Thanks, > Tricia > > This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ Disclaimer for DataPath This electronic message, together with any attachments, is intended exclusively for the individual or entity to which it is addressed. This communication may contain information that is privileged or confidential and is the intellectual property of the sender. If you are not the named addressee, you are expressly prohibited from reading, printing, retaining, copying, distributing or disseminating this message or any part of it or any attachments or any information contained therein. Doing so may be actionable under state or federal laws. If you have received this message in error, please notify the sender immediately either by phone (866-855-3800) or reply to this e-mail and immediately delete all copies of this message and any attachments. All electronic messages and attachments sent and received are subject to monitoring, reading and archival by DataPath. The recipient of this e
Re: Company wants to use VMWare and SQL 2005 for Remedy 6.3
Rick, Thanks again and yes, I did look at the white paper and I think I am going to be fine in the VMWare arena when I move to ITSM 7 but I am still a long way away from that. I would like to put this back out for my current situation and see if others can give me their actual experiences with this environment. The two main questions I need more opinions on are: 1. Can I run ARS 6.3 and ITSM 6.0 (CMDB 1.1) in Production in a VMWare environment? 2. Can I run ARS 6.3 and ITSM 6.0 on SQL 2005? Again, I am not concerned about BMC Support on this or the compatibility matrix. I realize that is a risk. I just want to know if there are multiple success stories out there or if either or both are not recommended. Thanks, Mac Rhoades From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, November 25, 2008 9:09 AM To: arslist@ARSLIST.ORG Subject: Re: Company wants to use VMWare and SQL 2005 for Remedy 6.3 ** FWIW, what do you think of the new (last week) white paper BMC put out on running ITSM on a VM platform? Rick On Tue, Nov 25, 2008 at 6:01 AM, Richard Copits <[EMAIL PROTECTED]> wrote: We have it working and it's working well. No real problems. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mac Rhoades Sent: Friday, November 21, 2008 4:14 PM To: arslist@ARSLIST.ORG Subject: Re: Company wants to use VMWare and SQL 2005 for Remedy 6.3 Roger, Thanks and I appreciate the quick answer. I do know that is not supported by BMC but my question for both the VMWare and SQL 2005 is whether or not anybody has it working. If I can get it working and then have some issues, I know that I would be on my own as far as BMC support is concerned, BUT, there is always the user community who are usually innovative in their use of Remedy. Thanks again, Mac Rhoades Sr. Remedy Developer IT Application Development DataPath, Inc. 678-252-4364 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Friday, November 21, 2008 4:06 PM To: arslist@ARSLIST.ORG Subject: Re: Company wants to use VMWare and SQL 2005 for Remedy 6.3 ** ARS 7 is the first release that is supported on VM Ware. Previous releases will not be provided support if issues occure. -Original Message----- From: Mac Rhoades <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Fri, 21 Nov 2008 3:55 pm Subject: Company wants to use VMWare and SQL 2005 for Remedy 6.3 ** First, my environment: ARS 6.3 ITSM 6.0 (HelpDesk, Asset Management, Change Management) Some Custom Apps SQL Server 2000 IIS I have seen these items may be possible from various previous list emails but wanted to get some current information and advice. 1. My company would like to use more VMWare servers. I have seen that ARS is supported on VMWare but most comments have been that it should not be used in a Production environment, only in a development or test environment. Is that still the recommendation or are there some out there who are using VMWare servers for Remedy production? We currently have a little of 40,000 tickets in the HelpDesk app since February, 2006 and have around 600 customers in the People form. (This info may be useless, but wanted to add it anyway.) 2. We currently have SQL Server 2000 and I have read that some of you may be running ARS 6.3 on SQL Server 2005. Is that the case and if so, are there any issues or gotcha's to watch out for. I am not sure when we will go to 7.x so I have to make these changes if possible with the existing environment. Thanks for your help in this and thanks for existence of this list. Mac Rhoades Sr. Remedy Developer IT Application Development DataPath, Inc. Disclaimer for DataPath This electronic message, together with any attachments, is intended exclusively for the individual or entity to which it is addressed. This communication may contain information that is privileged or confidential and is the intellectual property of the sender. If you are not the named addressee, you are expressly prohibited from reading, printing, retaining, copying, distributing or disseminating this message or any part of it or any attachments or any information contained therein. Doing so may be actionable under state or federal laws. If you have received this message in error, please notify the sender immediately either by phone (866-855-3800) or reply to this e-mail and immediately delete all copies of this message and any attachments. All electronic messages and attachments sent and received are subject to monitoring, reading and archival by DataPath. The recipient of this electronic message is responsible for ensuring that it and any attachments are free from "viruses" or other software or defects that may affect any computer system into which it is
Re: Company wants to use VMWare and SQL 2005 for Remedy 6.3
Roger, Thanks and I appreciate the quick answer. I do know that is not supported by BMC but my question for both the VMWare and SQL 2005 is whether or not anybody has it working. If I can get it working and then have some issues, I know that I would be on my own as far as BMC support is concerned, BUT, there is always the user community who are usually innovative in their use of Remedy. Thanks again, Mac Rhoades Sr. Remedy Developer IT Application Development DataPath, Inc. 678-252-4364 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Friday, November 21, 2008 4:06 PM To: arslist@ARSLIST.ORG Subject: Re: Company wants to use VMWare and SQL 2005 for Remedy 6.3 ** ARS 7 is the first release that is supported on VM Ware. Previous releases will not be provided support if issues occure. -Original Message- From: Mac Rhoades <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Fri, 21 Nov 2008 3:55 pm Subject: Company wants to use VMWare and SQL 2005 for Remedy 6.3 ** First, my environment: ARS 6.3 ITSM 6.0 (HelpDesk, Asset Management, Change Management) Some Custom Apps SQL Server 2000 IIS I have seen these items may be possible from various previous list emails but wanted to get some current information and advice. 1. My company would like to use more VMWare servers. I have seen that ARS is supported on VMWare but most comments have been that it should not be used in a Production environment, only in a development or test environment. Is that still the recommendation or are there some out there who are using VMWare servers for Remedy production? We currently have a little of 40,000 tickets in the HelpDesk app since February, 2006 and have around 600 customers in the People form. (This info may be useless, but wanted to add it anyway.) 2. We currently have SQL Server 2000 and I have read that some of you may be running ARS 6.3 on SQL Server 2005. Is that the case and if so, are there any issues or gotcha’s to watch out for. I am not sure when we will go to 7.x so I have to make these changes if possible with the existing environment. Thanks for your help in this and thanks for existence of this list. Mac Rhoades Sr. Remedy Developer IT Application Development DataPath, Inc. Disclaimer for DataPath This electronic message, together with any attachments, is intended exclusively for the individual or entity to which it is addressed. This communication may contain information that is privileged or confidential and is the intellectual property of the sender. If you are not the named addressee, you are expressly prohibited from reading, printing, retaining, copying, distributing or disseminating this message or any part of it or any attachments or any information contained therein. Doing so may be actionable under state or federal laws. If you have received this message in error, please notify the sender immediately either by phone (866-855-3800) or reply to this e-mail and immediately delete all copies of this message and any attachments. All electronic messages and attachments sent and received are subject to monitoring, reading and archival by DataPath. The recipient of this electronic message is responsible for ensuring that it and any attachments are free from "viruses" or other software or defects that may affect any computer system into which it is received or opened. DataPath accepts no responsibility for any damage that may arise from the receipt or use of this electronic message or any attachments. __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ Traveling over the river or through the woods this holiday season? Get the MapQuest Toolbar <http://pr.atwola.com/promoclk/10075x1212816426x1200798402/aol?redir=http://www.mapquest.com/toolbar?ncid=emlwemqmq0001> . Directions, Traffic, Gas Prices & More! __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
Company wants to use VMWare and SQL 2005 for Remedy 6.3
First, my environment: ARS 6.3 ITSM 6.0 (HelpDesk, Asset Management, Change Management) Some Custom Apps SQL Server 2000 IIS I have seen these items may be possible from various previous list emails but wanted to get some current information and advice. 1. My company would like to use more VMWare servers. I have seen that ARS is supported on VMWare but most comments have been that it should not be used in a Production environment, only in a development or test environment. Is that still the recommendation or are there some out there who are using VMWare servers for Remedy production? We currently have a little of 40,000 tickets in the HelpDesk app since February, 2006 and have around 600 customers in the People form. (This info may be useless, but wanted to add it anyway.) 2. We currently have SQL Server 2000 and I have read that some of you may be running ARS 6.3 on SQL Server 2005. Is that the case and if so, are there any issues or gotcha's to watch out for. I am not sure when we will go to 7.x so I have to make these changes if possible with the existing environment. Thanks for your help in this and thanks for existence of this list. Mac Rhoades Sr. Remedy Developer IT Application Development DataPath, Inc. Disclaimer for DataPath This electronic message, together with any attachments, is intended exclusively for the individual or entity to which it is addressed. This communication may contain information that is privileged or confidential and is the intellectual property of the sender. If you are not the named addressee, you are expressly prohibited from reading, printing, retaining, copying, distributing or disseminating this message or any part of it or any attachments or any information contained therein. Doing so may be actionable under state or federal laws. If you have received this message in error, please notify the sender immediately either by phone (866-855-3800) or reply to this e-mail and immediately delete all copies of this message and any attachments. All electronic messages and attachments sent and received are subject to monitoring, reading and archival by DataPath. The recipient of this electronic message is responsible for ensuring that it and any attachments are free from "viruses" or other software or defects that may affect any computer system into which it is received or opened. DataPath accepts no responsibility for any damage that may arise from the receipt or use of this electronic message or any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: User having issue printing reports.
Gary, This may not be the answer (or you have already checked this), but have you checked the 6.3 Admin tool under Server Information/Configuration to see how your "Allow Unqualified Searches" is set. Mac Rhoades Sr. Remedy Developer IT Application Development DataPath, Inc. 678-252-4364 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, November 12, 2008 11:33 AM To: arslist@ARSLIST.ORG Subject: User having issue printing reports. ** ARS Server version 6.3, user tool 7.1p4. Non-admin users, whenever they select one or more tickets, and then go to Tools -> reporting and then select a report, whenever they try to run the report, they get the error saying that no unqualified searches are allowed. I log in to the same computer with my admin account, run the report, and viola! It works like a charm. I thought that maybe there was an issue with the Request ID field, since I believe that whenever you select a range of tickets, remedy will re-run a new query at creation time of the report that simply says : " Request ID = "xxx" OR 'Request ID' = "xyy" OR... Until it has all of the tickets. The Request ID is on an Admin-Only tab. I thought that might be causing an issue, so I moved it off of the tab and made it hidden. The user still cannot run the reports though. This does not seem to be an issue with the 6.3 WUT. Does anyone have any idea of what is up, doc? Thanks, Gary __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Disclaimer for DataPath This electronic message, together with any attachments, is intended exclusively for the individual or entity to which it is addressed. This communication may contain information that is privileged or confidential and is the intellectual property of the sender. If you are not the named addressee, you are expressly prohibited from reading, printing, retaining, copying, distributing or disseminating this message or any part of it or any attachments or any information contained therein. Doing so may be actionable under state or federal laws. If you have received this message in error, please notify the sender immediately either by phone (866-855-3800) or reply to this e-mail and immediately delete all copies of this message and any attachments. All electronic messages and attachments sent and received are subject to monitoring, reading and archival by DataPath. The recipient of this electronic message is responsible for ensuring that it and any attachments are free from "viruses" or other software or defects that may affect any computer system into which it is received or opened. DataPath accepts no responsibility for any damage that may arise from the receipt or use of this electronic message or any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: No. of Records displayed in the My Requests table of Requester Console
Kiran, Not sure if the same in 7.0.1, but in HelpDesk 6.0, this is where I would look. In the My Requests table properties on the Remedy Requester form under Field Properties/Advanced Display the Size of Chunk is probably set to 10. Mac Rhoades From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of kiran kodali Sent: Monday, November 10, 2008 4:53 PM To: arslist@ARSLIST.ORG Subject: No. of Records displayed in the My Requests table of Requester Console ** Hi All, We are using Incident Management 7.0.1, Patch 7. There are only 10 records displayed in the "My Requests" table of "Requester Console". It shows "10 entries returned - 73 entries matched" on the top of the table. What is the possible option that is restricting this number to 10? I have checked the Qualification under the Table/Tree Property, an EXTERNAL qualification is used there, which is testing 'Status' < 6000. I checked the workflow to find if some AL or Filter is restricting the returned rows to 10 but, i did not get any clue. Any idea or clue is greatly appreciated. Thanks Regards, Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Disclaimer for DataPath This electronic message, together with any attachments, is intended exclusively for the individual or entity to which it is addressed. This communication may contain information that is privileged or confidential and is the intellectual property of the sender. If you are not the named addressee, you are expressly prohibited from reading, printing, retaining, copying, distributing or disseminating this message or any part of it or any attachments or any information contained therein. Doing so may be actionable under state or federal laws. If you have received this message in error, please notify the sender immediately either by phone (866-855-3800) or reply to this e-mail and immediately delete all copies of this message and any attachments. All electronic messages and attachments sent and received are subject to monitoring, reading and archival by DataPath. The recipient of this electronic message is responsible for ensuring that it and any attachments are free from "viruses" or other software or defects that may affect any computer system into which it is received or opened. DataPath accepts no responsibility for any damage that may arise from the receipt or use of this electronic message or any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Results List Drill Down
Fred, I have already tried that but it did not work, although that sounds like it should. Thanks anyway. Mac Rhoades Sr. Remedy Developer IT Application Development DataPath, Inc. 678-252-4364 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Tuesday, October 14, 2008 2:16 PM To: arslist@ARSLIST.ORG Subject: Re: Results List Drill Down ** What about changing the default view for the form? It sounds like double clicking the row in the Results list is opening the Default view of the form. In the Admin tool do: Form -> Manage Views and change which view is the default. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mac Rhoades Sent: Tuesday, October 14, 2008 12:32 PM To: arslist@ARSLIST.ORG Subject: Re: Results List Drill Down Thanks again Rick. I have tried that and nothing that I can identify is being shown in the logs either on the Server or on my User Tool logging. Do you have access to a ARS 6.3/HelpDesk 6.0 environment, preferably Out of the Box? If so, when you select the Search button on the HelpDesk screen, you should get a list of tickets at the top(or wherever configured) of the screen. If you point the mouse at one of the tickets and click once, the data in the bottom of the screen will be updated. That is the way I have tried to train the customers. One customer though insists on double-clicking the mouse on a line in the list and then a different view of the HelpDesk comes up. It's like when you go to the doctor and tell him that it hurts when you do that, the doctor says, don't do that. Mac Rhoades From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, October 14, 2008 12:11 PM To: arslist@ARSLIST.ORG Subject: Re: Results List Drill Down If you turn on your Active Link and SQL logs while opening the record, it should tell you what's being done to what. At least then you'd know what you're trying to find. Rick On Tue, Oct 14, 2008 at 9:00 AM, Mac Rhoades <[EMAIL PROTECTED]> wrote: Rick, Thanks for your response. I don't believe that it is a Table field. The field is supposedly a Results List field (although not one created by me or the people before me) that appears at the top of the screen (again, in my site because you can have it at the bottom or side by side with the data). It is the one that is controlled (what fields are viewed) in the Form Properties/Results List Fields. In the View Properties section of the Admin Tool, you can change the Results List Color and can change the Initial Row Selection and select Data Chunking. I already know that in 6.3, you cannot have results list fields which are specific to a view. They are for the entire form, no matter how many views you have. I found that when you create a Results List Field, it assigns a field ID of 1020 and I cannot find that field ID in any view. I realize Mahesh's advice would work on a table field but I don't believe this is a table field and if it is, it is hidden well. Mac Rhoades Sr. Remedy Developer IT Application Development DataPath, Inc. 678-252-4364 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, October 14, 2008 11:22 AM To: arslist@ARSLIST.ORG Subject: Re: Results List Drill Down Is it possible that it isn't a table field, but a Results List field? I seriously doubt it, but that's a possibility. A slightly greater possibility is that the field isn't on the views you're looking at. A much better possibility is that the table is hidden behind other table fields - that's how HD 6 changed their view on the Support Console. Once you find it, Mahesh's advice for a workaround is sound. Rick On Tue, Oct 14, 2008 at 7:51 AM, Mac Rhoades <[EMAIL PROTECTED]> wrote: Mahesh, Ferdinand, Thanks for replying but the Default View that is currently set up is the Requester view. The view that is displaying when the line is double-clicked in the Results List is the Support view which is the original full view of HelpDesk 6.0 (although it has been customized at my location for the IT group). The Support view IS set up as the Master. Would that have anything to do with it? I cannot glean that out of the documentation because it says that you normally need a Master and/or a Default view or the system will select one for you. Also, I cannot find this Results List as a table field in any HelpDesk view so I cannot go into the properties to disable the Drill Down option. If it is there somewhere it is well hidden. It comes up at the top (in our views) when I select the Search button. Mac Rhoades From: Action Request System discussion list(
Re: Results List Drill Down
Thanks again Rick. I have tried that and nothing that I can identify is being shown in the logs either on the Server or on my User Tool logging. Do you have access to a ARS 6.3/HelpDesk 6.0 environment, preferably Out of the Box? If so, when you select the Search button on the HelpDesk screen, you should get a list of tickets at the top(or wherever configured) of the screen. If you point the mouse at one of the tickets and click once, the data in the bottom of the screen will be updated. That is the way I have tried to train the customers. One customer though insists on double-clicking the mouse on a line in the list and then a different view of the HelpDesk comes up. It's like when you go to the doctor and tell him that it hurts when you do that, the doctor says, don't do that. Mac Rhoades From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, October 14, 2008 12:11 PM To: arslist@ARSLIST.ORG Subject: Re: Results List Drill Down ** If you turn on your Active Link and SQL logs while opening the record, it should tell you what's being done to what. At least then you'd know what you're trying to find. Rick On Tue, Oct 14, 2008 at 9:00 AM, Mac Rhoades <[EMAIL PROTECTED]> wrote: ** Rick, Thanks for your response. I don't believe that it is a Table field. The field is supposedly a Results List field (although not one created by me or the people before me) that appears at the top of the screen (again, in my site because you can have it at the bottom or side by side with the data). It is the one that is controlled (what fields are viewed) in the Form Properties/Results List Fields. In the View Properties section of the Admin Tool, you can change the Results List Color and can change the Initial Row Selection and select Data Chunking. I already know that in 6.3, you cannot have results list fields which are specific to a view. They are for the entire form, no matter how many views you have. I found that when you create a Results List Field, it assigns a field ID of 1020 and I cannot find that field ID in any view. I realize Mahesh's advice would work on a table field but I don't believe this is a table field and if it is, it is hidden well. Mac Rhoades Sr. Remedy Developer IT Application Development DataPath, Inc. 678-252-4364 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, October 14, 2008 11:22 AM To: arslist@ARSLIST.ORG Subject: Re: Results List Drill Down ** Is it possible that it isn't a table field, but a Results List field? I seriously doubt it, but that's a possibility. A slightly greater possibility is that the field isn't on the views you're looking at. A much better possibility is that the table is hidden behind other table fields - that's how HD 6 changed their view on the Support Console. Once you find it, Mahesh's advice for a workaround is sound. Rick On Tue, Oct 14, 2008 at 7:51 AM, Mac Rhoades <[EMAIL PROTECTED]> wrote: ** Mahesh, Ferdinand, Thanks for replying but the Default View that is currently set up is the Requester view. The view that is displaying when the line is double-clicked in the Results List is the Support view which is the original full view of HelpDesk 6.0 (although it has been customized at my location for the IT group). The Support view IS set up as the Master. Would that have anything to do with it? I cannot glean that out of the documentation because it says that you normally need a Master and/or a Default view or the system will select one for you. Also, I cannot find this Results List as a table field in any HelpDesk view so I cannot go into the properties to disable the Drill Down option. If it is there somewhere it is well hidden. It comes up at the top (in our views) when I select the Search button. Mac Rhoades From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mahesh Chandra Sent: Tuesday, October 14, 2008 10:10 AM To: arslist@ARSLIST.ORG Subject: Re: Results List Drill Down ** My 2 cents 1. Open the Form in the admin tool, click Form - Manage Views and you will see a Default View specified. 2. Disable the Drill Down option on the Table field and have an AL fire on Return/Table Double click with an Open Window Action and the view specified. If you want to open the default view, blank out the view. Remedy will always open the default view if none is specified. Thanks Mahesh On Tue, Oct 14, 2008 at 8:38 AM, Mac Rhoades <[EMAIL PROTECTED]> wrote: ** I work in an environment with ARS 6.3 and HelpDesk 6.0. The HelpDesk has been heavily customized with multiple views for different groups in the company. I have seen this before but it has never been an issue until now. When doing a search in HelpDesk, the Results list com
Re: Results List Drill Down
Rick, Thanks for your response. I don't believe that it is a Table field. The field is supposedly a Results List field (although not one created by me or the people before me) that appears at the top of the screen (again, in my site because you can have it at the bottom or side by side with the data). It is the one that is controlled (what fields are viewed) in the Form Properties/Results List Fields. In the View Properties section of the Admin Tool, you can change the Results List Color and can change the Initial Row Selection and select Data Chunking. I already know that in 6.3, you cannot have results list fields which are specific to a view. They are for the entire form, no matter how many views you have. I found that when you create a Results List Field, it assigns a field ID of 1020 and I cannot find that field ID in any view. I realize Mahesh's advice would work on a table field but I don't believe this is a table field and if it is, it is hidden well. Mac Rhoades Sr. Remedy Developer IT Application Development DataPath, Inc. 678-252-4364 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, October 14, 2008 11:22 AM To: arslist@ARSLIST.ORG Subject: Re: Results List Drill Down ** Is it possible that it isn't a table field, but a Results List field? I seriously doubt it, but that's a possibility. A slightly greater possibility is that the field isn't on the views you're looking at. A much better possibility is that the table is hidden behind other table fields - that's how HD 6 changed their view on the Support Console. Once you find it, Mahesh's advice for a workaround is sound. Rick On Tue, Oct 14, 2008 at 7:51 AM, Mac Rhoades <[EMAIL PROTECTED]> wrote: ** Mahesh, Ferdinand, Thanks for replying but the Default View that is currently set up is the Requester view. The view that is displaying when the line is double-clicked in the Results List is the Support view which is the original full view of HelpDesk 6.0 (although it has been customized at my location for the IT group). The Support view IS set up as the Master. Would that have anything to do with it? I cannot glean that out of the documentation because it says that you normally need a Master and/or a Default view or the system will select one for you. Also, I cannot find this Results List as a table field in any HelpDesk view so I cannot go into the properties to disable the Drill Down option. If it is there somewhere it is well hidden. It comes up at the top (in our views) when I select the Search button. Mac Rhoades From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mahesh Chandra Sent: Tuesday, October 14, 2008 10:10 AM To: arslist@ARSLIST.ORG Subject: Re: Results List Drill Down ** My 2 cents 1. Open the Form in the admin tool, click Form - Manage Views and you will see a Default View specified. 2. Disable the Drill Down option on the Table field and have an AL fire on Return/Table Double click with an Open Window Action and the view specified. If you want to open the default view, blank out the view. Remedy will always open the default view if none is specified. Thanks Mahesh On Tue, Oct 14, 2008 at 8:38 AM, Mac Rhoades <[EMAIL PROTECTED]> wrote: ** I work in an environment with ARS 6.3 and HelpDesk 6.0. The HelpDesk has been heavily customized with multiple views for different groups in the company. I have seen this before but it has never been an issue until now. When doing a search in HelpDesk, the Results list comes up depending on the criteria of the search. When you select a line in the list with a single click, the resulting HelpDesk ticket is displayed using the correct view, again depending on what group the customer belongs to. That is all well and good. The problem that I have is that if you double-click on a line in the Results list, the original view (in this case, the IT HelpDesk view) comes up and not the view that the customer should see. I have looked in the documentation and can find nothing. Where in the Admin tool or workflow can I make a change so that I consistently get the correct view or can anything be done at all? Thanks, Mac Rhoades Disclaimer for DataPath This electronic message, together with any attachments, is intended exclusively for the individual or entity to which it is addressed. This communication may contain information that is privileged or confidential and is the intellectual property of the sender. If you are not the named addressee, you are expressly prohibited from reading, printing, retaining, copying, distributing or disseminating this message or any part of it or any attachments or any information contained therein. Doing so may be actionable under state or federal laws. If you have received this message in error, please notify the sender imme
Re: Results List Drill Down
Mahesh, Ferdinand, Thanks for replying but the Default View that is currently set up is the Requester view. The view that is displaying when the line is double-clicked in the Results List is the Support view which is the original full view of HelpDesk 6.0 (although it has been customized at my location for the IT group). The Support view IS set up as the Master. Would that have anything to do with it? I cannot glean that out of the documentation because it says that you normally need a Master and/or a Default view or the system will select one for you. Also, I cannot find this Results List as a table field in any HelpDesk view so I cannot go into the properties to disable the Drill Down option. If it is there somewhere it is well hidden. It comes up at the top (in our views) when I select the Search button. Mac Rhoades From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mahesh Chandra Sent: Tuesday, October 14, 2008 10:10 AM To: arslist@ARSLIST.ORG Subject: Re: Results List Drill Down ** My 2 cents 1. Open the Form in the admin tool, click Form - Manage Views and you will see a Default View specified. 2. Disable the Drill Down option on the Table field and have an AL fire on Return/Table Double click with an Open Window Action and the view specified. If you want to open the default view, blank out the view. Remedy will always open the default view if none is specified. Thanks Mahesh On Tue, Oct 14, 2008 at 8:38 AM, Mac Rhoades <[EMAIL PROTECTED]> wrote: ** I work in an environment with ARS 6.3 and HelpDesk 6.0. The HelpDesk has been heavily customized with multiple views for different groups in the company. I have seen this before but it has never been an issue until now. When doing a search in HelpDesk, the Results list comes up depending on the criteria of the search. When you select a line in the list with a single click, the resulting HelpDesk ticket is displayed using the correct view, again depending on what group the customer belongs to. That is all well and good. The problem that I have is that if you double-click on a line in the Results list, the original view (in this case, the IT HelpDesk view) comes up and not the view that the customer should see. I have looked in the documentation and can find nothing. Where in the Admin tool or workflow can I make a change so that I consistently get the correct view or can anything be done at all? Thanks, Mac Rhoades Disclaimer for DataPath This electronic message, together with any attachments, is intended exclusively for the individual or entity to which it is addressed. This communication may contain information that is privileged or confidential and is the intellectual property of the sender. If you are not the named addressee, you are expressly prohibited from reading, printing, retaining, copying, distributing or disseminating this message or any part of it or any attachments or any information contained therein. Doing so may be actionable under state or federal laws. If you have received this message in error, please notify the sender immediately either by phone (866-855-3800) or reply to this e-mail and immediately delete all copies of this message and any attachments. All electronic messages and attachments sent and received are subject to monitoring, reading and archival by DataPath. The recipient of this electronic message is responsible for ensuring that it and any attachments are free from "viruses" or other software or defects that may affect any computer system into which it is received or opened. DataPath accepts no responsibility for any damage that may arise from the receipt or use of this electronic message or any attachments. __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Results List Drill Down
I work in an environment with ARS 6.3 and HelpDesk 6.0. The HelpDesk has been heavily customized with multiple views for different groups in the company. I have seen this before but it has never been an issue until now. When doing a search in HelpDesk, the Results list comes up depending on the criteria of the search. When you select a line in the list with a single click, the resulting HelpDesk ticket is displayed using the correct view, again depending on what group the customer belongs to. That is all well and good. The problem that I have is that if you double-click on a line in the Results list, the original view (in this case, the IT HelpDesk view) comes up and not the view that the customer should see. I have looked in the documentation and can find nothing. Where in the Admin tool or workflow can I make a change so that I consistently get the correct view or can anything be done at all? Thanks, Mac Rhoades Disclaimer for DataPath This electronic message, together with any attachments, is intended exclusively for the individual or entity to which it is addressed. This communication may contain information that is privileged or confidential and is the intellectual property of the sender. If you are not the named addressee, you are expressly prohibited from reading, printing, retaining, copying, distributing or disseminating this message or any part of it or any attachments or any information contained therein. Doing so may be actionable under state or federal laws. If you have received this message in error, please notify the sender immediately either by phone (866-855-3800) or reply to this e-mail and immediately delete all copies of this message and any attachments. All electronic messages and attachments sent and received are subject to monitoring, reading and archival by DataPath. The recipient of this electronic message is responsible for ensuring that it and any attachments are free from "viruses" or other software or defects that may affect any computer system into which it is received or opened. DataPath accepts no responsibility for any damage that may arise from the receipt or use of this electronic message or any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: OT: BBQ tour
I don't have any specific spots in mind, but Food Network has had specials on BBQ places around the country. You might try their web site to do some research. --Original Message-- From: Rick Cook To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Sent: Jun 13, 2008 11:46 Subject: OT: BBQ tour ** My son just graduated from HS, and will leave for the Marines in October. Sometime between now and then, he and I are going to drive cross-country on a BBQ tour. We'll start and end in Seattle, but we intend to hit all of the areas of the country famous for BBQ: Texas, Louisiana, the rest of the South, North Carolina, Memphis, Chicago, and Kansas City. We're still planning the specifics, and here's where all y'all come in: I would love to know THE places to go in your part of the country (assuming it's one I mentioned above - this will be almost entirely SOUTH of the Mason-Dixon line) for outstanding BBQ, whether they're famous or a hole-in-the-wall. We'll stay away from big chains for the most part (we have Famous Dave's up here), unless it is a local/regional one with a good local reputation. Thanks in advance for sharing! Rick __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Disclaimer for DataPath This electronic message, together with any attachments, is intended exclusively for the individual or entity to which it is addressed. This communication may contain information that is privileged or confidential and is the intellectual property of the sender. If you are not the named addressee, you are expressly prohibited from reading, printing, retaining, copying, distributing or disseminating this message or any part of it or any attachments or any information contained therein. Doing so may be actionable under state or federal laws. If you have received this message in error, please notify the sender immediately either by phone (866-855-3800) or reply to this e-mail and immediately delete all copies of this message and any attachments. All electronic messages and attachments sent and received are subject to monitoring, reading and archival by DataPath. The recipient of this electronic message is responsible for ensuring that it and any attachments are free from "viruses" or other software or defects that may affect any computer system into which it is received or opened. DataPath accepts no responsibility for any damage that may arise from the receipt or use of this electronic message or any attachments.
Re: Inactivate Group
Have you tried selecting None under Group Type on the Group form? Mac Rhoades -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Wednesday, March 26, 2008 2:18 PM To: arslist@ARSLIST.ORG Subject: Inactivate Group ARS 6.3p20 Is there any way to Inactivate a Group so that it does not appear in the Assigned Group field (filed 112) menu on any form? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" Disclaimer for DataPath This electronic message, together with any attachments, is intended exclusively for the individual or entity to which it is addressed. This communication may contain information that is privileged or confidential and is the intellectual property of the sender. If you are not the named addressee, you are expressly prohibited from reading, printing, retaining, copying, distributing or disseminating this message or any part of it or any attachments or any information contained therein. Doing so may be actionable under state or federal laws. If you have received this message in error, please notify the sender immediately either by phone (866-855-3800) or reply to this e-mail and immediately delete all copies of this message and any attachments. All electronic messages and attachments sent and received are subject to monitoring, reading and archival by DataPath. The recipient of this electronic message is responsible for ensuring that it and any attachments are free from "viruses" or other software or defects that may affect any computer system into which it is received or opened. DataPath accepts no responsibility for any damage that may arise from the receipt or use of this electronic message or any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Phones at RUG
All, Just an update for those interested. I went to an AT&T store, got the package for $3.99 and 0.59 per minute and will drop it as soon as the bill comes in (that was actually recommended by the store clerk). Mac Rhoades Sr. Remedy Developer IT Application Development DataPath, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Seth Wrye Sent: Wednesday, October 10, 2007 11:00 AM To: arslist@ARSLIST.ORG Subject: Re: Phones at RUG Thanks for the heads up. Just checked with AT&T and their rate is 0.79 per min and you can add a package for 5.99 and it will drop the rate to 0.59 per min. Seth From: Action Request System discussion list(ARSList) on behalf of Rick Cook Sent: Tue 10/9/2007 5:58 PM To: arslist@ARSLIST.ORG Subject: Phones at RUG ** Just a heads-up for those of you from the States who plan to do lots of cell calling while in Vancooover. While you won't have a problem with coverage, you might ask your cellular provider about some sort of different package (I know that Verizon offers one) that includes Canada, for a higher flat rate that will be cheaper than even a relatively small number of roaming minutes (at $0.50~ per). Voice of experience on this one... -- Rick Cook __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" Disclaimer for DataPath This electronic message, together with any attachments, is intended exclusively for the individual or entity to which it is addressed. This communication may contain information that is privileged or confidential and is the intellectual property of the sender. If you are not the named addressee, you are expressly prohibited from reading, printing, retaining, copying, distributing or disseminating this message or any part of it or any attachments or any information contained therein. Doing so may be actionable under state or federal laws. If you have received this message in error, please notify the sender immediately either by phone (866-855-3800) or reply to this e-mail and immediately delete all copies of this message and any attachments. All electronic messages and attachments sent and received are subject to monitoring, reading and archival by DataPath. The recipient of this electronic message is responsible for ensuring that it and any attachments are free from "viruses" or other software or defects that may affect any computer system into which it is received or opened. DataPath accepts no responsibility for any damage that may arise from the receipt or use of this electronic message or any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
