[no subject]

[Pandi C]

Hi folks,

We are looking for an option to enable failed email notifications for CMDB
jobs ( Reconciliation, Normalisation & Atrium integrated (AI) Jobs).

Please share the steps If can enable through any out of box configuration.

Thanks
Pandi Chockalingam
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CMDB Impact Analysis option is not working to relate the CI to the CR

[Pandi C]

Dear All,

Impact Analysis option is loading
continuously in change request (CR) relationship tab. unable to relate any
other CI from change request (CR) -> Relationship Tab -> Impact Analysis.

We need your help to address this loading issue.

AR system version is v9.03
Atrium CMDB version is v9.03

Regards,
Pandi.C
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Remedy V9 Upgrade

[Pandi C]

Hi Team,

Anyone has done Remedy upgrade from V8.1 to V9 ?

Please share the steps if you done already.

Regards,
Pandi C

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Re: Slow CMDB Recon Query

[Pandi C]

Hi,

Even we also faced performance and High CPU utilization issue in DB system.
We have identified that Normalization job has configured with Continuous
mode and Just we modified that configuration to Scheduled. Now we are not
facing the issue.

Try to find the reason, and if you Identify any long running query, then
you can Identify the fix. Since In out of the box functionality that
Reconciliation Id validation may mandatory.

Regards,
Pandi. C

On Thu, Feb 2, 2017 at 6:31 PM, Murnane, Phil <phil.murn...@windward.com>
wrote:

> **
>
> Hello ARSListers,
>
>
> I have a customer with a 7.6.04 CMDB reconciliation job that is generating
> a poor-performing SQL query (roughly 1,000 ms to process).  I can't find
> any filters that generate the query, so I'm guessing it's resulting from a
> plug-in.  There's not much to do about how the plug-in generates its
> queries unless some of the WHERE clause parameters are stored as data.
> Does anyone have any insight into whether the *ReconciliationIdentity *phrase
> of the WHERE clause below is stored as data somewhere, and if so then
> where?  I'd sure like to replace that *...!= '0' *comparison to avoid a
> full table scan.
>
>
> Here's the raw query right out of the log:
>
>
> 317978 SQL 0001446061 List 390696 Remedy Application Service Thu Feb 02
> 2017 08:19:04.3394 SELECT * FROM ( SELECT T505.C1,C400129200,C179,C400127400
> FROM T505 WHERE ((1 = 1) AND (T505.C400129200 != '0') AND (T505.C400079600
> = 'BMC.CORE:BMC_HOSTEDSYSTEMCOMPONENTS') AND ((T505.C530041601 = 30) OR
> (T505.C530041601 = 60) OR (T505.C530041601 = 50)) AND (T505.C400127400 =
> 'BMC.ADDM') AND (T505.C530060100 = 40) AND (T505.C400079600 = 
> 'BMC.CORE:BMC_HOSTEDSYSTEMCOMPONENTS'))
> ORDER BY C400129200 ASC, 1 ASC ) WHERE ROWNUM <= 11
> 319025 SQL 0001446061 List 390696 Remedy Application Service Thu Feb 02
> 2017 08:20:26.6110 OK
>
>
> ...and here's a friendly version:
>
>
> SELECT BMC.CORE:BMC_Component.RequestId, ReconciliationIdentity,
> InstanceId, DatasetId
>  FROM BMC.CORE:BMC_Component
>  WHERE
>   (
>   (1 = 1) AND
>   (BMC.CORE:BMC_Component.ReconciliationIdentity != '0') AND
>   (BMC.CORE:BMC_Component.ClassId = 'BMC.CORE:BMC_HOSTEDSYSTEMCOMPONENTS')
> AND
>   (
>(BMC.CORE:BMC_Component.NormalizationStatus = 30)
>OR (BMC.CORE:BMC_Component.NormalizationStatus = 60)
>OR (BMC.CORE:BMC_Component.NormalizationStatus = 50)
>   ) AND
>   (BMC.CORE:BMC_Component.DatasetId = 'BMC.ADDM') AND
>   (BMC.CORE:BMC_Component.ReconciliationMergeStatus = 40) AND
>   (BMC.CORE:BMC_Component.ClassId = 'BMC.CORE:BMC_HOSTEDSYSTEMCOMPONENTS')
>   )
>  ORDER BY ReconciliationIdentity ASC, 1 ASC
>
>
> Thanks for any thoughts,
>
> --Phil
> _ARSlist: "Where the Answers Are" and have been for 20 years_




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Re: RKM 7604 - rich text paste results in tool hanging

[Pandi C]

Hi, Please try to past the text without any format, means first past the
text in notepad then copy & past it to the field. so that If there any
format that will cleared in notepad.

Regards,
Pandi. C

On Fri, Feb 3, 2017 at 10:02 AM, Maheshwari Lakshmanan <msja...@gmail.com>
wrote:

> **
>
> Hello ARSListers,
>
>
> I have a customer with a 7.6.04 RKM trying to paste rich text into the RTF
> field of a KA - RKM simply hangs at this point.
>
>
> Is this a known issue? Is there a limit to the size of the rich text?
>
>
> Thanks,
>
> LM
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_




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Reg: Atrium CMDB Recon job configuration

[Pandi C]

***
Hi,

Regarding for Atrium CMDB Jobs configuration.

We are going to configure a new Recon job to update only the on premise
dataset to Asset. So we would like to make sure that other datasets should
not update the CI's.

1. How to find other Dataset & Recon jobs.
2. How to disable Sandbox & Other datasets jobs which are updating CI's to
Asset.
3. How to make the disabled jobs are not updating again the Asset, & not
created as well.

Regards,
Pandi.C

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Re: Reg: Group form permission issue

[Pandi C]

Yes, that user Licence Type is already be in Fixed only.
Hi,

I was not asking about Admin permissions, I was asking about License Type
Fixed. If it is not Fixed, the Admin-permission will be ignored.

Best Regards - Misi, RRR AB, http://rrr.se

> Hi..
>
> Yes, that user has Administrator permissions.
>
> Regards,
> Pandi.C
> On 23 Jan 2016 3:21 p.m., "Misi Mladoniczky" <m...@rrr.se> wrote:
>
>> Hi,
>>
>> The Request ID is the C1 column in the User-forms Txx-table. You can
either
>> search the User-form, or you can find the xx-number in the arschema table
>> and
>> check directly in the database.
>>
>> The request id does not need to exist if you add users, but if you want
to
>> remove a user you need the id.
>>
>> I presume that the problematic users has License Type = "Fixed", which is
>> required for administrators?
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>
>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
>> Find these products, and many free tools and utilities, at http://rrr.se.
>>
>> > Hi..
>> >
>> > Existing user only facing the issue that when promoting (updating) to
>> > Administrator.
>> >
>> > Where need to update the existing request I'd??
>> >
>> > How to find the request I'd for the user??
>> > On 22 Jan 2016 4:08 p.m., "Misi Mladoniczky" <m...@rrr.se> wrote:
>> >
>> >> Hi,
>> >>
>> >> Might it not be enough to use arcache to add/change a single user?
>> >>
>> >> Adding a new admin user (I usually use a new user name, but if you
know
>> the
>> >> request id -e you can update an existing user):
>> >> arcache -Ua -d -e 1500 -n loginname -t server -g "1;" -l1 -p
passwd
>> >>
>> >> If you are out of Fixed license, you sometimes need to first delete an
>> >> existing record:
>> >> arcache -Ud -d -e x -t server
>> >>
>> >> After I have things up and running I typically reload the user cache.
>> But I
>> >> have seen problems with this on 7.6.04 in conjunction with group
>> >> inheritance:
>> >> arreload -u User -f -a adminuser -p adminpassword
>> >>
>> >> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
>> 2011)
>> >>
>> >> Ask the Remedy Licensing Experts (Best R.O.I. Award at
>> WWRUG10/11/12/13):
>> >> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>> logs.
>> >> Find these products, and many free tools and utilities, at
>> http://rrr.se.
>> >>
>> >> > Sounds like a difference between the User form and the User Cache
>> (Cache
>> >> > Corruption).
>> >> >
>> >> > I have seen some strange things lately with Remedy and the User
Cache
>> (on
>> >> > 8.x) where they only way to get Users access back was to run a
>> re-cache
>> >> on
>> >> > the server (command line) as a restart did not sort the issues.
>> >> >
>> >> > The only problem with running the command line is the time it takes
to
>> >> drop
>> >> > and rebuild the cache.
>> >> >
>> >> > Kind Regards,
>> >> > Carl Wilson
>> >> > On 22 Jan 2016 13:26, "Pandi C" <arunpand...@gmail.com> wrote:
>> >> >
>> >> >> **
>> >> >>
>> >> >> **
>> >> >> Yes, Administrator group is showing in Group List value.
>> >> >> On 22 Jan 2016 2:18 a.m., "Chetan Shinde" <chetanshi...@gmail.com>
>> >> wrote:
>> >> >>
>> >> >>> **
>> >> >>> Check the Group List value in the 'User' form, it should contain
the
>> >> >>> Administrator group.
>> >> >>>
>> >> >>> Regards,
>> >> >>> Chetan Shinde
>> >> >>>
>> >> >>> On Thu, Jan 21, 2016 at 2:18 PM, Pandi C <arunpand...@gmail.com>
>> >> wrote:
>> >> >>>
>> &

Re: Reg: Atrium CMDB Recon job configuration

[Pandi C]

**
Can you share your suggestion to identify & stop the recon job auto
creation..
On 24 Jan 2016 3:29 p.m., "Pandi C" <arunpand...@gmail.com> wrote:

> ***
> Hi,
>
> Regarding for Atrium CMDB Jobs configuration.
>
> We are going to configure a new Recon job to update only the on premise
> dataset to Asset. So we would like to make sure that other datasets should
> not update the CI's.
>
> 1. How to find other Dataset & Recon jobs.
> 2. How to disable Sandbox & Other datasets jobs which are updating CI's to
> Asset.
> 3. How to make the disabled jobs are not updating again the Asset, & not
> created as well.
>
> Regards,
> Pandi.C
>

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Re: Reg: Group form permission issue

[Pandi C]

Hi..

Yes, that user has Administrator permissions.

Regards,
Pandi.C
On 23 Jan 2016 3:21 p.m., "Misi Mladoniczky" <m...@rrr.se> wrote:

> Hi,
>
> The Request ID is the C1 column in the User-forms Txx-table. You can either
> search the User-form, or you can find the xx-number in the arschema table
> and
> check directly in the database.
>
> The request id does not need to exist if you add users, but if you want to
> remove a user you need the id.
>
> I presume that the problematic users has License Type = "Fixed", which is
> required for administrators?
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
> > Hi..
> >
> > Existing user only facing the issue that when promoting (updating) to
> > Administrator.
> >
> > Where need to update the existing request I'd??
> >
> > How to find the request I'd for the user??
> > On 22 Jan 2016 4:08 p.m., "Misi Mladoniczky" <m...@rrr.se> wrote:
> >
> >> Hi,
> >>
> >> Might it not be enough to use arcache to add/change a single user?
> >>
> >> Adding a new admin user (I usually use a new user name, but if you know
> the
> >> request id -e you can update an existing user):
> >> arcache -Ua -d -e 1500 -n loginname -t server -g "1;" -l1 -p passwd
> >>
> >> If you are out of Fixed license, you sometimes need to first delete an
> >> existing record:
> >> arcache -Ud -d -e x -t server
> >>
> >> After I have things up and running I typically reload the user cache.
> But I
> >> have seen problems with this on 7.6.04 in conjunction with group
> >> inheritance:
> >> arreload -u User -f -a adminuser -p adminpassword
> >>
> >> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
> 2011)
> >>
> >> Ask the Remedy Licensing Experts (Best R.O.I. Award at
> WWRUG10/11/12/13):
> >> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
> logs.
> >> Find these products, and many free tools and utilities, at
> http://rrr.se.
> >>
> >> > Sounds like a difference between the User form and the User Cache
> (Cache
> >> > Corruption).
> >> >
> >> > I have seen some strange things lately with Remedy and the User Cache
> (on
> >> > 8.x) where they only way to get Users access back was to run a
> re-cache
> >> on
> >> > the server (command line) as a restart did not sort the issues.
> >> >
> >> > The only problem with running the command line is the time it takes to
> >> drop
> >> > and rebuild the cache.
> >> >
> >> > Kind Regards,
> >> > Carl Wilson
> >> > On 22 Jan 2016 13:26, "Pandi C" <arunpand...@gmail.com> wrote:
> >> >
> >> >> **
> >> >>
> >> >> **
> >> >> Yes, Administrator group is showing in Group List value.
> >> >> On 22 Jan 2016 2:18 a.m., "Chetan Shinde" <chetanshi...@gmail.com>
> >> wrote:
> >> >>
> >> >>> **
> >> >>> Check the Group List value in the 'User' form, it should contain the
> >> >>> Administrator group.
> >> >>>
> >> >>> Regards,
> >> >>> Chetan Shinde
> >> >>>
> >> >>> On Thu, Jan 21, 2016 at 2:18 PM, Pandi C <arunpand...@gmail.com>
> >> wrote:
> >> >>>
> >> >>>> **
> >> >>>> Hello_
> >> >>>>
> >> >>>> Administrator User not able to access the remedy Group form. We
> have
> >> >>>> removed and updated Administrator permission again on the user
> people
> >> >>>> record, even though getting attached below error message when
> trying
> >> to
> >> >>>> open Group form url.
> >> >>>>
> >> >>>> ARERR[9264] You have no access permission to the form Group.
> >> >>>>
> >> >>>> Kindly check and le

Reg:Atrium CMDB jobs

[Pandi C]

**
Hi,

I have to configure all the jobs from one environment to another, so try to
use import option for Recon jobs.

I would like to know that what are the default jobs should move first,
which are mandatory to be import??

Please advise...

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Re: Reg: Group form permission issue

[Pandi C]

Hi..

Existing user only facing the issue that when promoting (updating) to
Administrator.

Where need to update the existing request I'd??

How to find the request I'd for the user??
On 22 Jan 2016 4:08 p.m., "Misi Mladoniczky" <m...@rrr.se> wrote:

> Hi,
>
> Might it not be enough to use arcache to add/change a single user?
>
> Adding a new admin user (I usually use a new user name, but if you know the
> request id -e you can update an existing user):
> arcache -Ua -d -e 1500 -n loginname -t server -g "1;" -l1 -p passwd
>
> If you are out of Fixed license, you sometimes need to first delete an
> existing record:
> arcache -Ud -d -e x -t server
>
> After I have things up and running I typically reload the user cache. But I
> have seen problems with this on 7.6.04 in conjunction with group
> inheritance:
> arreload -u User -f -a adminuser -p adminpassword
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
> > Sounds like a difference between the User form and the User Cache (Cache
> > Corruption).
> >
> > I have seen some strange things lately with Remedy and the User Cache (on
> > 8.x) where they only way to get Users access back was to run a re-cache
> on
> > the server (command line) as a restart did not sort the issues.
> >
> > The only problem with running the command line is the time it takes to
> drop
> > and rebuild the cache.
> >
> > Kind Regards,
> > Carl Wilson
> > On 22 Jan 2016 13:26, "Pandi C" <arunpand...@gmail.com> wrote:
> >
> >> **
> >>
> >> **
> >> Yes, Administrator group is showing in Group List value.
> >> On 22 Jan 2016 2:18 a.m., "Chetan Shinde" <chetanshi...@gmail.com>
> wrote:
> >>
> >>> **
> >>> Check the Group List value in the 'User' form, it should contain the
> >>> Administrator group.
> >>>
> >>> Regards,
> >>> Chetan Shinde
> >>>
> >>> On Thu, Jan 21, 2016 at 2:18 PM, Pandi C <arunpand...@gmail.com>
> wrote:
> >>>
> >>>> **
> >>>> Hello_
> >>>>
> >>>> Administrator User not able to access the remedy Group form. We have
> >>>> removed and updated Administrator permission again on the user people
> >>>> record, even though getting attached below error message when trying
> to
> >>>> open Group form url.
> >>>>
> >>>> ARERR[9264] You have no access permission to the form Group.
> >>>>
> >>>> Kindly check and let me know if anyone face this issue??? for the
> >>>> solution.
> >>>>
> >>>> --
> >>>> C.Pandi
> >>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
> >>>
> >>>
> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_
> >>
> >> _ARSlist: "Where the Answers Are" and have been for 20 years_
> >
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > "Where the Answers Are, and have been for 20 years"
> >
>
>
> ___
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>

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Re: Group form permission issue

[Pandi C]

Having Fixed licence only
On 22 Jan 2016 1:16 a.m., "Lotz, David" <david.l...@53.com> wrote:

> **
>
> The user has a Fixed license?
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Pandi C
> *Sent:* Thursday, January 21, 2016 2:19 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Reg: Group form permission issue
>
>
>
> **
>
> Hello_
>
>
>
> Administrator User not able to access the remedy Group form. We have
> removed and updated Administrator permission again on the user people
> record, even though getting attached below error message when trying to
> open Group form url.
>
>
>
> ARERR[9264] You have no access permission to the form Group.
>
>
>
> Kindly check and let me know if anyone face this issue??? for the solution.
>
>
>
> --
>
> C.Pandi
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> This e-mail transmission contains information that is confidential and may
> be privileged.
> It is intended only for the addressee(s) named above. If you receive this
> e-mail in error,
> please do not read, copy or disseminate it in any manner.  If you are not
> the intended
> recipient, any disclosure, copying, distribution or use of the contents of
> this information
> is prohibited. Please reply to the message immediately by informing the
> sender that the
> message was misdirected. After replying, please erase it from your
> computer system. Your
> assistance in correcting this error is appreciated.
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Reg: Group form permission issue

[Pandi C]

**
Yes, Administrator group is showing in Group List value.
On 22 Jan 2016 2:18 a.m., "Chetan Shinde" <chetanshi...@gmail.com> wrote:

> **
> Check the Group List value in the 'User' form, it should contain the
> Administrator group.
>
> Regards,
> Chetan Shinde
>
> On Thu, Jan 21, 2016 at 2:18 PM, Pandi C <arunpand...@gmail.com> wrote:
>
>> **
>> Hello_
>>
>> Administrator User not able to access the remedy Group form. We have
>> removed and updated Administrator permission again on the user people
>> record, even though getting attached below error message when trying to
>> open Group form url.
>>
>> ARERR[9264] You have no access permission to the form Group.
>>
>> Kindly check and let me know if anyone face this issue??? for the
>> solution.
>>
>> --
>> C.Pandi
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Reg: Group form permission issue

[Pandi C]

Thank you for the update.

Issue was resolved once flushed the mid tier cache.
On 22 Jan 2016 8:28 a.m., "Carl Wilson" <carlbwil...@gmail.com> wrote:

> **
>
> Sounds like a difference between the User form and the User Cache (Cache
> Corruption).
>
> I have seen some strange things lately with Remedy and the User Cache (on
> 8.x) where they only way to get Users access back was to run a re-cache on
> the server (command line) as a restart did not sort the issues.
>
> The only problem with running the command line is the time it takes to
> drop and rebuild the cache.
>
> Kind Regards,
> Carl Wilson
> On 22 Jan 2016 13:26, "Pandi C" <arunpand...@gmail.com> wrote:
>
>> **
>>
>> **
>> Yes, Administrator group is showing in Group List value.
>> On 22 Jan 2016 2:18 a.m., "Chetan Shinde" <chetanshi...@gmail.com> wrote:
>>
>>> **
>>> Check the Group List value in the 'User' form, it should contain the
>>> Administrator group.
>>>
>>> Regards,
>>> Chetan Shinde
>>>
>>> On Thu, Jan 21, 2016 at 2:18 PM, Pandi C <arunpand...@gmail.com> wrote:
>>>
>>>> **
>>>> Hello_
>>>>
>>>> Administrator User not able to access the remedy Group form. We have
>>>> removed and updated Administrator permission again on the user people
>>>> record, even though getting attached below error message when trying to
>>>> open Group form url.
>>>>
>>>> ARERR[9264] You have no access permission to the form Group.
>>>>
>>>> Kindly check and let me know if anyone face this issue??? for the
>>>> solution.
>>>>
>>>> --
>>>> C.Pandi
>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Reg: Group form permission issue

[Pandi C]

Hello_

Administrator User not able to access the remedy Group form. We have
removed and updated Administrator permission again on the user people
record, even though getting attached below error message when trying to
open Group form url.

ARERR[9264] You have no access permission to the form Group.

Kindly check and let me know if anyone face this issue??? for the solution.

-- 
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Re: Atrium CMDB implementation

[Pandi C]

Thanks for the suggestion..

How could create a new custom Class? I have tried & created only the new
Class in BMC.CORE namespace and implemented.

What is the best practice way to create custom Class? The custom class
should not affected when upgrade the new Atrium CMDB.

Please suggest..

Regards,
Pandi. C
On 3 Jan 2016 4:11 pm, "Peter Romain" <p.romain.arsl...@parsolutions.co.uk>
wrote:

> **
>
> You could use the BMC ADDM product catalog as a starting point if you have
> access to it.
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jayesh
> *Sent:* 03 January 2016 05:19
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Atrium CMDB implementation
>
>
>
> **
>
> Hi,
>
> You should have the list of products with manufaturer and model
> details.You may get the list
> From hardware operations team.
> Then refine your list and categorize CTI based on CI type so that you can
> import it using DMT.
> If you have product catalogue that is changing frequently then you have to
> use product catalogue manage data console to update it. So do not expect
> full automation 
> Once the product catalog is ready,you can create aliases for manufacturer
> or model to normalize CI in sandbox datasets.
> The ready catalogue is available for ITSM usage but if you have multi
> tenant environment then you might have to add all the companies in the
> product relationahip to make it visible during ticket creation.
> Do not directly import it in Prod.
>
> Regards,
> Jayesh
> --
>
> *From: *Pandi C <arunpand...@gmail.com>
> *Sent: *‎03-‎01-‎2016 10:21 AM
> *To: *arslist@ARSLIST.ORG
> *Subject: *Atrium CMDB implementation
>
> **
>
> Hi,
>
> We are in the situation to implement Atrium CMDB, the environment already
> been installed (on premise & rod).
>
> Now we would like to configure the data, So we are looking that how to
> configure the Product catalogue with relationship of other ITSM modules.
>
> Can you please give an idea & steps to implement the Product catalogue ???
>
> Regards,
> Pandi.C
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
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Re: Atrium CMDB implementation

[Pandi C]

Thanks for the quick response.
On 5 Jan 2016 4:21 am, "Peter Romain" <p.romain.arsl...@parsolutions.co.uk>
wrote:

> **
>
> Firstly, be absolutely sure that you need a custom class – can’t you use
> any of the out-of-the-box classes?
>
>
>
> If not, you can create new classes in Atrium Explorer or, for ease of
> migration, you could create a CMDB Driver script to do this.
>
>
>
> Choose a namespace of a few characters – you don’t need to follow the BMC
> pattern of ABC.DEF unless you plan to create many classes and want to
> separate them for some reason.
>
>
>
> Also, use a non-BMC prefix for the class, e.g. ABC_YourNewClass
>
>
>
> If you create the class ‘legally’ it won’t be affected by future upgrades.
>
>
>
> You may also want to create an asset form to make the class visible in
> asset management.
>
> You could use the sync UI function for this but personally I don’t trust
> it as it adds loads of unwanted hidden fields and tabs – though I haven’t
> tried it in V9.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Pandi C
> *Sent:* 04 January 2016 19:09
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Atrium CMDB implementation
>
>
>
> **
>
> Thanks for the suggestion..
>
> How could create a new custom Class? I have tried & created only the new
> Class in BMC.CORE namespace and implemented.
>
> What is the best practice way to create custom Class? The custom class
> should not affected when upgrade the new Atrium CMDB.
>
> Please suggest..
>
> Regards,
> Pandi. C
>
> On 3 Jan 2016 4:11 pm, "Peter Romain" <p.romain.arsl...@parsolutions.co.uk>
> wrote:
>
> **
>
> You could use the BMC ADDM product catalog as a starting point if you have
> access to it.
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jayesh
> *Sent:* 03 January 2016 05:19
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Atrium CMDB implementation
>
>
>
> **
>
> Hi,
>
> You should have the list of products with manufaturer and model
> details.You may get the list
> From hardware operations team.
> Then refine your list and categorize CTI based on CI type so that you can
> import it using DMT.
> If you have product catalogue that is changing frequently then you have to
> use product catalogue manage data console to update it. So do not expect
> full automation 
> Once the product catalog is ready,you can create aliases for manufacturer
> or model to normalize CI in sandbox datasets.
> The ready catalogue is available for ITSM usage but if you have multi
> tenant environment then you might have to add all the companies in the
> product relationahip to make it visible during ticket creation.
> Do not directly import it in Prod.
>
> Regards,
> Jayesh
> --
>
> *From: *Pandi C <arunpand...@gmail.com>
> *Sent: *‎03-‎01-‎2016 10:21 AM
> *To: *arslist@ARSLIST.ORG
> *Subject: *Atrium CMDB implementation
>
> **
>
> Hi,
>
> We are in the situation to implement Atrium CMDB, the environment already
> been installed (on premise & rod).
>
> Now we would like to configure the data, So we are looking that how to
> configure the Product catalogue with relationship of other ITSM modules.
>
> Can you please give an idea & steps to implement the Product catalogue ???
>
> Regards,
> Pandi.C
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
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Atrium CMDB implementation

[Pandi C]

Hi,

We are in the situation to implement Atrium CMDB, the environment already
been installed (on premise & rod).

Now we would like to configure the data, So we are looking that how to
configure the Product catalogue with relationship of other ITSM modules.

Can you please give an idea & steps to implement the Product catalogue ???

Regards,
Pandi.C

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Re: Atrium CMDB implementation

[Pandi C]

Hi,
Thanks for the update..

Do I have to create separate normalize job for Product catalogue??

Regards,
Pandi.C
On 3 Jan 2016 11:07 am, "Jayesh" <jhpancha...@gmail.com> wrote:

> **
> Hi,
>
> You should have the list of products with manufaturer and model
> details.You may get the list
> From hardware operations team.
> Then refine your list and categorize CTI based on CI type so that you can
> import it using DMT.
> If you have product catalogue that is changing frequently then you have to
> use product catalogue manage data console to update it. So do not expect
> full automation 
> Once the product catalog is ready,you can create aliases for manufacturer
> or model to normalize CI in sandbox datasets.
> The ready catalogue is available for ITSM usage but if you have multi
> tenant environment then you might have to add all the companies in the
> product relationahip to make it visible during ticket creation.
> Do not directly import it in Prod.
>
> Regards,
> Jayesh
> --
> From: Pandi C <arunpand...@gmail.com>
> Sent: ‎03-‎01-‎2016 10:21 AM
> To: arslist@ARSLIST.ORG
> Subject: Atrium CMDB implementation
>
> **
>
> Hi,
>
> We are in the situation to implement Atrium CMDB, the environment already
> been installed (on premise & rod).
>
> Now we would like to configure the data, So we are looking that how to
> configure the Product catalogue with relationship of other ITSM modules.
>
> Can you please give an idea & steps to implement the Product catalogue ???
>
> Regards,
> Pandi.C
> _ARSlist: "Where the Answers Are" and have been for 20 years_
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Re: Something to be aware of - the User Tool cannot work with overlaid forms on a 9.0 server - FIXED

[Pandi C]

So the overlaid forms also able to open in User tool???

On 18 Dec 2015 2:15 pm, "Walters, Mark"  wrote:
>
> **
>
> UPDATE – this was fixed in the 9.0 SP1 server – the User Tool can use
overlaid forms again.
>
>
>
> Knowledge Base article KA427109
>
>
>
> Some changes in the server in version 9.0 mean that the User Tool is
unable to work with overlaid forms.  Searches, creates and modifies result
in a 303 Form does not exist on server error as the client references the
form name with the __o extension which the server does not recognise.
>
>
>
> Mark
>
>
>
> Knowledge Article ID:
>
>
>
> KA427109
>
> Version:
>
>
>
> 0.1
>
> Available To:
>
>
>
> External
>
> Status:
>
>
>
> Unpublished
>
> Updated:
>
>
>
> 06/15/2015
>
>
>
>
>
> Problem
>
> The Remedy User Tool client is unable to create records or perform
searches when using overlaid forms from an ARS 9.0 server.  The form can be
opened but any other operations result in an ARERR 303 Form does not exist
on server error.
>
> Solution
>
>  This is due to changes in the way overlays are stored in the 9.0
metadata. The __o extension is no longer used but the .arf form definition
which is exported by the server, and used by the User Tool, still includes
it.  The client tries to use the form name from the .arf file when sending
API calls to the server but the server does not recognise the name and
returns the 303 error.
>
> A defect has been created to track this (SW00490959) but, as the User
Tool is no longer supported, it is not clear whether this will be addressed.
>
>
>
> 
>
> Mark Walters
>
> Lead Technical Support Analyst
>
> Direct
>
>
>
> +44 (0)118 921 8379
>
>
>
>
>
>
>
> E2
>
> Eskdale Road
>
> Winnersh, RG41 5TS
>
> UK
>
>
>
>
>
> BMC Software Limited Registered Office: Building E2, Eskdale Road,
Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in
England No. 1927903 The content of this email is confidential. If you are
not the addressee, you may not distribute, copy or disclose any part of it.
If you receive this message in error, please delete this from your system
and notify the sender immediately.
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Re: Validation while submission of OOTB SR

[Pandi C]

**
Yes, this will be achievable in srd form when add the field. You can define
the condition in First Name & Last Name text field to compared the Names
with People form entry.

Select that added text field and update the condition on next tab.

Regards,
Pandi C
On 16 Oct 2015 3:42 pm, "Vikram_Betholi" <betholi.vik...@gmail.com> wrote:

> Hi,
>
> Can any one please let me know whether there is a way to put validations
> on the OOTB Service Request Management ( without using Advanced form)
>
> Example: Suppose we are creating an OOTB SR with FirstName and LastName
> and then click on the submit button. On submission we need to check whether
> Firstname and LastName are same or not. If they are same system should an
> error message to the user, if not it should get submitted without any
> problem.
>
> I can do above fucntionality with Advanced forms, but can it be achieved
> thru OOTB SR behavior?
>
> With Regards,
> B.Vikram Simha Reddy.
>
>
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Re: Remedy Report Issue

[Pandi C]

**

We have received the error message when running the report without
selecting the records, and with wrong qualification.

Are you getting the same error message when using on other report template?

Regards,
Pandi.C
On 23 Oct 2015 6:06 pm, "Lockwood, Teresa" 
wrote:

> **
>
> I’m seeing an issue with web reports and hoping someone has encountered
> this before.  AR System reports are fine but the Web reports give the
> following error:
>
>
>
>
>
> BMC suggested that we’ve updated Java on the midtier servers but haven’t.
> JDK is version 1.7.  I’ve sent them logs so now I wait.  Any suggestions
> as to where to look.
>
>
>
>
>
> Thank you,
>
>
>
> *TERRI LOCKWOOD* • SENIOR SYSTEM ADMINISTRATOR • SunGard •  AvantGard •
>
> 701 San Marco Blvd, Suite 1100 •  Jacksonville, FL 32207
>
> Office +1 (904) 281-8069 • Cell +1 (904) 627-8651 •
> teresa.lockw...@sungard.com
>
>
>
>
>
> [image: ASDEmailFooter]
>
>
>
> P *Think before you print *
>
>
>
> CONFIDENTIALITY: This e-mail (including any attachments) may contain
> confidential, proprietary and privileged information, and unauthorized
> disclosure or use is prohibited. If you received this e-mail in error,
> please notify the sender and delete this e-mail from your system.
>
>
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Re: Site Address

[Pandi C]

Hi, what is your external source? Have tried via Data Management tool
(DML), and can update via spoon job also..

Regards,
Pandi.C
On 23 Oct 2015 1:36 am, "Rick Trevino"  wrote:

> **
>
> I am trying to populate site address field in People form from external
> source.
>
> I am able to populate all the other location information except site
> address does not get populated,
>
> I tested from remedy import tool and that works fine, the site address get
> populated when I use site city, site street, site country and site zip code
> , but not from other external source
>
>
>
>
>
> Thanks,
>
>
>
> Rick
>
>
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Custom form Data Import

[Pandi C]

Hello,

I would like to import .csv data to Custom form. Software list form created
for SRD purpose, and more than 1000 records needs to create it for the
validation so instead of that we want to use Import option.
Kindly let me know shall we use DMT Console Job? How to use it?

-- 
C.Pandi

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Re: Application list not appearing on the Home page

[Pandi C]

Hi,

This might be a browser issue so if user clear the browser cache that will
fix the issue and if issue continue require to do clear Mid tier cache.

Regards,
Pandi.C

On Thu, Apr 16, 2015 at 6:56 AM, Rod Harris r...@smapps.com.au wrote:

 **
 Hi Vikram,

 Several years ago in ARS 7.6.3 I have seen issues with the application
 list not displaying. It turned out to be caused by a corruption in the meta
 data around containers. Active link guides, application and filter guides
 are all stored as different kinds of containers and because there was some
 kind of issue with a guide the app list wouldn't display. I think I had to
 fix the corruption in the meta data, I created some view forms against the
 meta data to find the issue and then I think we deleted the offending guide
 or something similar.

 Sorry I can't be more specific but I'm going on my memory from many years
 ago now.

 Of course this issue could have a completely different cause.

 Rod

 On 15 April 2015 at 18:13, SriSamSri Appecherla appecherla@gmail.com
 wrote:

 **
 There must be an Active Link Guide which generates the Applications list.
 Not sure which one it is..

 Regards,
 SriSamSri Appecherla
 +61 478877812

 On Tue, Apr 14, 2015 at 3:36 PM, Vikram_Betholi betholi.vik...@gmail.com
  wrote:

 Hi,

 When users login to 8.1 AR system, Home page is getting displayed but
 the Application list is empty. It shows No Applications or Entry points
 in the Left Hand navigation pane. How to resolve the issue.


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-- 
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No Floating license error

[Pandi C]

Hi,

Floating License user are receiving No Write license message to Modify /
Save a record, So to avoid the error first we reduced Floating Licence
Timeout to 1 hour as default and reduced Session Timeout also in Mid Tier.

But we would like to check the report of user license usage list  time,
and require your suggestion to avoid floating license error.

Ar System: Remedy On Demand V 8.1

-- 
C.Pandi

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arserver reaching 100% CPU utilization

[Pandi C]

Hi Team,


AR Server (arserver.exe) is reaching 100% CPU utilization within 3 days and
server getting stuck, So we are restarting a arserver as a workaround.

Please let me know what are all the logs has to capture to identify the
root cause and solution.

-- 
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ADDM DataSet recon Job is getting failed

[Pandi C]

Hi Team,

ADDM Discover CMDB Integration Recon job is getting failed, MarksandDeleted
'Yes' Server CI's are not deleting from ADDM.Import (Temporary) DataSet.

Please suggest If you have any options to identify the root cause.

-- 
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Re: Importance of HPD:Help Desk Assignment Log

[Pandi C]

The Incident assignment information will capture on the form to know the
time was spent to resolving the incident.

On Thu, Apr 9, 2015 at 4:17 PM, Tauf Chowdhury taufc...@gmail.com wrote:

 The form contains time segments spent on resolving an incident request.
 Some time records are triggered automatically but manual entry is done when
 a user clicks the Assignment Log(?) button on the Assignment area. Reports
 could be run on this form to see how much time was spent on incidents.

 Sent from my iPhone

  On Apr 9, 2015, at 6:41 AM, Madhu V madhu.pesronalandpriv...@gmail.com
 wrote:
 
  Hi List,
 
  What is the importance of HPD:Help Desk Assignment Log form ?
 
  What are the things to be considered if we are going to archive the
 records of this form?
 
  Regards
  Madhu
 
 
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Atrium Integrator Spoon Tool Guide

[Pandi C]

Hi,

I am trying to use Spoon tool to configure the AI Job, could you please
share the guide document with sample Job  transformation.

-- 
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Re: Support group incident assigned email notifications

[Pandi C]

Hi team,
Could you please guide me for the below request ?

Regards,
Pandi
On Oct 28, 2014 12:36 AM, Pandi C arunpand...@gmail.com wrote:

 Dear All,

 The incident assigned support group email notifications has to send only
 High  Critical incidents instead of all incident.

 Where we options to restrict notifications email for low  medium incident
 ?

 Regard,
 Arun pandi


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Support group incident assigned email notifications

[Pandi C]

Dear All,

The incident assigned support group email notifications has to send only
High  Critical incidents instead of all incident.

Where we options to restrict notifications email for low  medium incident ?

Regard,
Arun pandi

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