Authentication Error
Hi List, ARERR [623] Authentication failed I am able to login in User tool, but not in Mid-tier. Please help me in this regard. Thanks, Rambabu Rudra System Administrator | Managed Services ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Resolved: Authentication Error
List, Resolved Changed the admin password of midtier as it is in ar.cfg file Thanks, Rambabu Rudra From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Tuesday, September 28, 2010 1:09 PM To: arslist@ARSLIST.ORG Subject: Authentication Error ** Hi List, ARERR [623] Authentication failed I am able to login in User tool, but not in Mid-tier. Please help me in this regard. Thanks, Rambabu Rudra System Administrator | Managed Services _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Remedy 7.1 New Server installation
Hi Ravi, In my assumption, you can download one more ARServer license by registering the 'B' Server HostID with your PO. Guys, Please clear us if I am wrong. Thanks, Rambabu Rudra System Administrator | Managed Services GSS Infotech Limited, Block B, Third Floor, Cyber Gateway, Hi Tech City, Hyderabad, Andhra Pradesh, India 500081. Direct: 91-40-44556600-351 |VOIP: 351 | Mobile no: + + 91-9052042826 E-mail id: mailto:anoop.ravind...@gssinfotech.com rambabu.ru...@gssinfotech.com |Web: http://www.gssinfotech.com/ www.gssinfotech.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramagiri Sent: Tuesday, September 14, 2010 4:05 PM To: arslist@ARSLIST.ORG Subject: Remedy 7.1 New Server installation ** Hi All , We are planning to implement new production server 7.1 in our environment , we have already one remedy server A and trying to install a new server B. Here I want to ask :- Is it possible to update the license of the server A to the new server B and how? . Please let me know how to do this task. Thanks and regards, Ravi Chandra Ramagiri _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Service Request Management Portal best practices-disabling Add to cart Button
If it is SRM 7.6 we will disable the add-to-cart through the configuration not to modify the jar file at all Got to the Application Administrator consol in Custom Configuration under service request we will disable the add-to-cart button then add-to-cart functionality will not work Thanks, Rambabu Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Christine Sent: Wednesday, August 18, 2010 4:12 AM To: arslist@ARSLIST.ORG Subject: Re: Service Request Management Portal best practices-disabling Add to cart Button Thanks much Matt! I'm definitely going to test this in my dev environment. The add-to-cart button causes us many headaches. On Aug 17, 1:26 pm, Matthew Perrault matthew.perra...@genmills.com wrote: We had the same problems with the Add To Cart functionality. Here's what we did to disable it: 1) Go to the Data Visualization Module form in Remedy. 2) Take the SRMSServiceRequestBrowser.jar file and save it to disk 3) Save a backup copy of it 4) Open it with Win Zip 5) Locate the files: Buttons.st and list-services.st 6) extract them to your desktop 7) in the folder that is created (resources\templates\) You will see 2 folders: list-services and questions 8) go into the folder list-services, 9) open the list-services.st file with notepad or word-pad 10) towards the bottom find the line: libutton class=serviceAddToCartAction srdId=$it.id$. 11) change it to: libutton class=serviceAddToCartAction srdId=$it.id$ disabled=true onclick=handleAddToCartEvent(event);DISABLED/button/li *note the disabled=true addition 12) Save the file 13) Open the file: buttons.st in the resources\templates\questions\ folder 14) find the lines: $if(draft)$ td align=rightinput id=addtocart_button value=$addToCartLabel$ type=button class=submitbuttons $else$ td align=rightinput id=addtocart_button value=$addToCartLabel$ type=button class=submitbuttons 15) Change it to the following: $if(draft)$ td align=rightinput id=addtocart_button value=$addToCartLabel$ type=button class=submitbuttons disabled=true onClick=javascript:none();//td $else$ td align=rightinput id=addtocart_button value=$addToCartLabel$ type=button class=submitbuttons disabled=true onClick=javascript:none();//td 16) Save the File 17) Re-Import the modified files with the path structure (\resources\templates\list-services and \resources\templates\questions\ otherwise the SRM Portal will error when it is opened. 18) save the JAR file 19) remove the old SRMSServiceRequestBrowser.jar file from the Data Visualization Module record 20) re-add the modified SRMSServiceRequestBrowser.jar file to the Data Visualization Module record. 21) Open the SRS:ServiceRequestConsole form in the Admin Tool 22) find and disable all the Add To Cart buttons on that form 23) Clear the Cache on the Mid-Tier including the Plugin-Cache 24) restart the Mid-Tier At that point you should see the Buttons show up turned off, with the Label Disabled The tricky piece is getting the files replaced with the correct path back into the JAR file. That where we ran into issues. I would recommend doing it on Dev first to get the bugs figured out. HTH. Matt P. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
ARSystem Server Service getting restarted most of the times
Hi All, Today After noon My Users are not able access remedy for quite some time. I have logged in to remedy box and check arerror.log and found the below error. Please help me finding out the RCA and resolving this below issue. Wed Aug 11 12:49:35 2010 390600 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Wed Aug 11 12:49:35 2010 Timestamp: Wed Aug 11 2010 12:49:35.8400 Thread Id: 2244 Version: 7.1.00 Build 200708221849 Aug 22 2007 19:56:34 ServerName: RemedyServer Database: SQL -- SQL Server Hardware: Intel Pentium OS: Windows NT 5.2 RPC Id: 18088026 RPC Call: 63 (GVUI) RPC Queue: 390600 Client: User appadmin from Remedy Administrator (protocol 13) at IP address 192.0.4.110 Form: Logging On: Code: c005 Operation: write Access Addr: 0x0 Stack Begin: Addr: 006CCCB2 Addr: 35303032 Addr: 01BC18D8 Stack End Wed Aug 11 12:49:35 2010 390600 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Wed Aug 11 12:49:35 2010 0xc005 Wed Aug 11 12:49:35 2010 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) Wed Aug 11 12:50:26 2010 390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Wed Aug 11 12:50:26 2010 Timestamp: Wed Aug 11 2010 12:50:27.0460 Thread Id: 616 Version: 7.1.00 Build 200708221849 Aug 22 2007 19:56:34 ServerName: RemedyServer Database: SQL -- SQL Server Hardware: Intel Pentium OS: Windows NT 5.2 RPC Id: 18088064 RPC Call: 11 (GLS) RPC Queue: 390620 Client: User vikram from Remedy User (protocol 13) at IP address 192.0.35.54 Form: Logging On: Code: c005 Operation: read Access Addr: 0x4441c2b Stack Begin: Addr: 7C82BA5E Addr: 7C8173FA Addr: 7C82B610 Addr: 7C362F61 Addr: 7C362F77 Addr: 66A04F90 Stack End Wed Aug 11 12:50:26 2010 390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Wed Aug 11 12:50:26 2010 0xc005 Wed Aug 11 12:50:26 2010 390620 : AR System server terminated -- fatal error encountered (ARNOTE 21) Wed Aug 11 12:50:28 2010 : Action Request System(R) Server Version 7.1.00 Build 200708221849 (c) Copyright 1991-2007 BMC Software, Inc. Wed Aug 11 12:51:41 2010 Dispatch : Cannot establish a network connection to the AR System server (RemedyServer : RPC: Miscellaneous tli error - System error (Connection refused)) ARERR - 90 Thanks, Rambabu Rudra System Administrator | Managed Services GSS InfoTech Limited, Block B, Third Floor, Cyber Gateway, Hi Tech City, Hyderabad, Andhra Pradesh, India 500081. Direct: 91-40-44556600-351 |VOIP: 351 | Mobile no: + + 91-9052042826 E-mail id: rambabu.ru...@gssinfotech.com mailto:anoop.ravind...@gssinfotech.com |Web: www.gssinfotech.com http://www.gssinfotech.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: User can't open Home Page
Hi Martin, Please Make sure her profile has the local admin rights if it is a windows environment. Thanks Regards, Rambabu Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martin, Dwayne - martinrd Sent: Thursday, July 29, 2010 6:38 PM To: arslist@ARSLIST.ORG Subject: User can't open Home Page ** Dear List, We have a GN:ControlPanel form as our Home Page, and it opens whenever a person logs in via the WUT. We have a user whose Home Page opened fine until this morning. Now not only does the home page not open, if she picks GN:ControlPanel from the Object List it still doesn't open. All the other forms open. If she logs in on a different PC the Home Page opens. If I log in on her PC the Home Page opens. If she logs in via Mid Tier the Home Page opens. There is something strange about that particular person and that particular form on that particular PC that just started happening this morning. Another clue. Her configuration settings don't stick. If she adds a new server on the problem computer or enters a Home Page, then logs in again, the new info is gone. But if she makes configuration changes from another computer they stick on that computer, but don't show up on the problem PC. We tried restarting the PC, but that didn't help. And it isn't even Halloween! Dwayne Martin James Madison University (WUT 7.1, Win 7 PC, ARS 7.1 p3) _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Update Attachments?
Mark, Can you brief you scenario? So that anyone can help you. Thanks Regards, Rambabu Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Blankenship, Mark G Sent: Thursday, July 29, 2010 7:48 PM To: arslist@ARSLIST.ORG Subject: Update Attachments? Listers, Is it possible to edit and save changes to an attached file? Or do you have to save/edit/and re-attach? Thanks, Mark Mark Blankenship Business Analyst Office of Information Management Analysis The University of Texas at Austin (512)475-7820 m...@austin.utexas.edu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Service Request Approvals based on Requestor's Department
Richard, There is no OOB code. But you have to write a filter on the SRM:Request form. Thanks Regards, Ram Rudra From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Matovu Sent: Tuesday, July 27, 2010 5:45 PM To: arslist@ARSLIST.ORG Subject: Service Request Approvals based on Requestor's Department ** Hi all, I have defined several service request to be approved using Service Request Approval - Level instead of Management Chain. However, on the Approval Mappings, the mapping criteria is only Navigation Categories, SRD Information and Requestor Information. Is there any way out-of-box to do approvals based on the requestor's department e.g. for IT, the approval go to a certain group and for HR, the approvals to another group. I saw it was possible with change and I am wondering why not for Service Requests. I will be very grateful for any help. Thanks, Richard _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Service Request Approvals based on Requestor's Department
Hi Richard, No tutorials will be available. You can write a filter on Modify action on SRM:Request Use the set field action to read the values from the CTM:Support Group Write one more set field action to set the group id or other things Use the Notify action to notify to the Group Provide the time so that I will give the actions how u have to write in the filter so that it will be useful for u further Thanks Regards, Rambabu Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Matovu Sent: Tuesday, July 27, 2010 6:11 PM To: arslist@ARSLIST.ORG Subject: Re: Service Request Approvals based on Requestor's Department ** Hi Ram, Thanks for the quick response. Any links or tutorial you can point me to to try it out? Thanks and Regards, Richard On Tue, Jul 27, 2010 at 3:36 PM, Ram Rudra rambabu.ru...@gssamerica.com wrote: ** Richard, There is no OOB code. But you have to write a filter on the SRM:Request form. Thanks Regards, Ram Rudra From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Matovu Sent: Tuesday, July 27, 2010 5:45 PM To: arslist@ARSLIST.ORG Subject: Service Request Approvals based on Requestor's Department ** Hi all, I have defined several service request to be approved using Service Request Approval - Level instead of Management Chain. However, on the Approval Mappings, the mapping criteria is only Navigation Categories, SRD Information and Requestor Information. Is there any way out-of-box to do approvals based on the requestor's department e.g. for IT, the approval go to a certain group and for HR, the approvals to another group. I saw it was possible with change and I am wondering why not for Service Requests. I will be very grateful for any help. Thanks, Richard _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Matovu Richard Matrich Email: rich...@matrich.net Web: http://www.matrich.net/ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Reporting : How do I get a list of Incidents that I have worked on last week
Yes, You have two fields from the HPD:Help_Desk form, You can get the report requirement. Status_History_Assigned_Time Status_History_Assigned_User Thanks Regards, Rambabu Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore Sent: Tuesday, July 27, 2010 8:01 PM To: arslist@ARSLIST.ORG Subject: Re: Reporting : How do I get a list of Incidents that I have worked on last week ** The canned reports are a bit lacking. I usually take the OOB report and modify it to suit me. So if you prefer Group Assignments to Incidents to use 'Status-History.Assigned.' then extract this report from the Reports form and modify it. You'll need Crystal Reports to modify. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 tboot...@objectpath.com 07/27/10 9:50 AM ** Software: ITSM 7.1 and 7.6 - Incident Management Hi everyone: My second arslist post in the same day! Wow... this must be something... :-) I've done some investigation into how a person or group would generate a report of all incidents that they have worked on for the last N days using the OOB reports . Note that they may or may not resolve the incident and may not be the last one who touches the incident. From my initial investigation, there doesn't seem to be any reports that generate this information. There is a report called Group Assignment to Incidents, but this report queries on the Reported Date of the incident and not the date that the incident was assigned to the group/individual (Explanation: If I was assigned an incident that was reported before last week, if I run a report using this OOB report using last weeks dates, I do not get this incident since it was reported before last week). I can't believe that I'm the first one to come across this and would like to see how others have addressed this requirement. Terry _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARSystem Service Unable to Start after ARSystem DB Mirrored
I have run the telnet and port query from ARServer to DB servers. I am able to access them without any errors. Also, Can you tell me if any otherways to perform testing from ARServer to DB servers. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Tuesday, July 06, 2010 12:09 PM To: arslist@ARSLIST.ORG Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored If you try to connect to the DB from the SQL client on the DB server, it is obviously going to connect if the DB is up and running. What's the point in testing that? Try connecting from the SQL client on the ARS Server.. Your connectivity between the ARS Server to the DB server is in question so that is what you need to test if it works or not.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Rudra Rambabu Sent: Tuesday, July 06, 2010 12:07 AM To: arslist@ARSLIST.ORG Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored All the 3 Mirrored DB servers in the SQL Mirroring with an instance of 'ARSystem' and with the login ID of 'ARAdmin' are able to login and access the database successfully from all teh DB Servers. if it is something related to ARS app, how can we shot it. Thanks Ram Rudra - Original Message - From: Joe D'Souza jdso...@shyle.net To: arslist@ARSLIST.ORG Sent: Tuesday, July 6, 2010 2:41:17 AM Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored Something that I always try when I have a DB connect issue.. Try logging into the DB using the DB client from the ARS Server machine.. If that fails too then you have a bigger issue. If that does not fail, then the issue could be assumed to be ARS related. Give that a shot and see if you can connect to the DB from the ARS Server using the DB client. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Ram Rudra Sent: Monday, July 05, 2010 9:29 AM To: arslist@ARSLIST.ORG Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored If I say in an appropriate way, One ARServer has to point with two DB mirrored servers with a Unique DB name. For Unique DB Name I have configured already the DB Aliasing name in the Database configuration . Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Monday, July 05, 2010 6:46 PM To: arslist@ARSLIST.ORG Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored Sorry Ram just re-read your original question and incorrectly thought you had restored a database. Are you attempting to point your arserver to two completely seperate databases without a load balancer? Thanks for the reply Matt, Can you tell me how to do that? Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Monday, July 05, 2010 6:26 PM To: arslist@ARSLIST.ORG Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored Have you reset the database owner? sp_dbowner 'aradmin' Matt Hi All, I have mirrored my ARSystem Database with Server 'A' (Principle Primary DB server) and Server 'B' (Mirrored synchronized server). Both server 'A' and Server 'B' has configured to DB Alias name which is pointing in the ar.cfg file to talk with Remedy APP server. Now the error is when I restart my ARServer service, it is unable to start I am not sure how can I point both the Server 'A' and Server 'B' Database mirrored servers in the ar.cfg file. My Server details:- Windows 2003 enterprise with sp2 loaded with Remedy application SQL server 2005 enterprise with sp2 configured with ARSystem DB (Server 'A' and Server 'B' with ARSystem Database mirrored). The below is the available arerror.log file comments:- Mon Jul 05 16:03:59 2010 390600 : Failure during SQL operation to the database (ARERR 552) Mon Jul 05 16:03:59 2010 Cannot open database ARSystem requested by the login. The login failed. (SQL Server 4060) Mon Jul 05 16:04:03 2010 BRIE : Cannot establish a network connection to the AR System server (Remedytest (0) : RPC: Program not registered) ARERR - 90 Mon Jul 05 16:04:03 2010 BRIE : AR System Application server terminated -- fatal error encountered (ARAPPNOTE 4501) Mon Jul 05 16:04:14 2010 390600 : Failure during SQL operation to the database (ARERR 552) Mon Jul 05 16:04:14 2010 Cannot open database ARSystem requested by the login. The login failed. (SQL Server 4060) Please help me in this regard and let me
Re: ARSystem Service Unable to Start after ARSystem DB Mirrored
Using my SQL Management Studio I can able to access my database from the ARServer. Port is 1433. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Tuesday, July 06, 2010 11:35 PM To: arslist@ARSLIST.ORG Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored Telnet is not a DB client.. Use the SQL Server client such as the query analyzer. I know that 2005 onwards installs only the dll's, but if you install the SQL Management Studio you will get the thick SQL Server client installed along with it (and not just the libraries). Use this client to connect to the DB and see if that works. I understand that you can telnet to the DB server, that only establishes the network connectivity. You still cannot say with 100% certainty that the DB client can successfully connect to the DB unless you check its connectivity. Just out of curiosity, what port are you using when checking with Telnet? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Ram Rudra Sent: Tuesday, July 06, 2010 5:13 AM To: arslist@ARSLIST.ORG Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored I have run the telnet and port query from ARServer to DB servers. I am able to access them without any errors. Also, Can you tell me if any otherways to perform testing from ARServer to DB servers. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Tuesday, July 06, 2010 12:09 PM To: arslist@ARSLIST.ORG Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored If you try to connect to the DB from the SQL client on the DB server, it is obviously going to connect if the DB is up and running. What's the point in testing that? Try connecting from the SQL client on the ARS Server.. Your connectivity between the ARS Server to the DB server is in question so that is what you need to test if it works or not.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Rudra Rambabu Sent: Tuesday, July 06, 2010 12:07 AM To: arslist@ARSLIST.ORG Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored All the 3 Mirrored DB servers in the SQL Mirroring with an instance of 'ARSystem' and with the login ID of 'ARAdmin' are able to login and access the database successfully from all teh DB Servers. if it is something related to ARS app, how can we shot it. Thanks Ram Rudra - Original Message - From: Joe D'Souza jdso...@shyle.net To: arslist@ARSLIST.ORG Sent: Tuesday, July 6, 2010 2:41:17 AM Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored Something that I always try when I have a DB connect issue.. Try logging into the DB using the DB client from the ARS Server machine.. If that fails too then you have a bigger issue. If that does not fail, then the issue could be assumed to be ARS related. Give that a shot and see if you can connect to the DB from the ARS Server using the DB client. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Ram Rudra Sent: Monday, July 05, 2010 9:29 AM To: arslist@ARSLIST.ORG Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored If I say in an appropriate way, One ARServer has to point with two DB mirrored servers with a Unique DB name. For Unique DB Name I have configured already the DB Aliasing name in the Database configuration . Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Monday, July 05, 2010 6:46 PM To: arslist@ARSLIST.ORG Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored Sorry Ram just re-read your original question and incorrectly thought you had restored a database. Are you attempting to point your arserver to two completely seperate databases without a load balancer? Thanks for the reply Matt, Can you tell me how to do that? Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Monday, July 05, 2010 6:26 PM To: arslist@ARSLIST.ORG Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored Have you reset the database owner? sp_dbowner 'aradmin' Matt Hi All, I have mirrored my ARSystem Database with Server 'A' (Principle Primary DB server) and Server 'B' (Mirrored synchronized server). Both server 'A' and Server 'B
Re: ARSystem Service Unable to Start after ARSystem DB Mirrored
Error.log file includes Mon Jul 05 18:10:30 2010 390600 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Mon Jul 05 18:10:30 2010 0xc005 Mon Jul 05 18:10:30 2010 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) Mon Jul 05 18:10:35 2010 390620 : Failure during SQL operation to the database (ARERR 552) Mon Jul 05 18:10:35 2010 [DBNETLIB][ConnectionWrite (send()).]General network error. Check your network documentation. (SQL Server 11) Mon Jul 05 18:10:36 2010 390635 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Mon Jul 05 18:10:36 2010 Timestamp: Mon Jul 05 2010 18:10:37.5460 Thread Id: 360 Version: 7.1.00 Build 200708221849 Aug 22 2007 19:56:34 ServerName: remedytest Database: SQL -- SQL Server Hardware: Intel Pentium OS: Windows NT 5.2 RPC Id: 100 RPC Call: 61 (EXEC) RPC Queue: 390635 Client: User Remedy Application Service from Unidentified Client (protocol 12) at IP address 10.0.4.39 Form: Logging On: Code: c005 Operation: read Access Addr: 0x1758 Stack Begin: Addr: 4E25218A Addr: 4E252A91 Addr: 4E255F6C Addr: 4E25603C Addr: 4E2560EC Addr: 0052DE22 Addr: 0052F36F Addr: 0053E96D Addr: 00531811 Addr: 2DF8AEE4 Stack End Mon Jul 05 18:10:36 2010 390635 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Mon Jul 05 18:10:36 2010 0xc005 Mon Jul 05 18:10:36 2010 390635 : AR System server terminated -- fatal error encountered (ARNOTE 21) Mon Jul 05 18:10:41 2010 390603 : Failure during SQL operation to the database (ARERR 552) Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Wednesday, July 07, 2010 2:35 AM To: arslist@ARSLIST.ORG Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored In that case the ARS Server should be able to connect to the database server. Do you see anything in the SQL Server logs at the time you start up the ARS Server? Maybe a bad DB password or connection parameters specified in the ar.conf file? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Ram Rudra Sent: Tuesday, July 06, 2010 4:30 PM To: arslist@ARSLIST.ORG Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored Using my SQL Management Studio I can able to access my database from the ARServer. Port is 1433. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Tuesday, July 06, 2010 11:35 PM To: arslist@ARSLIST.ORG Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored Telnet is not a DB client.. Use the SQL Server client such as the query analyzer. I know that 2005 onwards installs only the dll's, but if you install the SQL Management Studio you will get the thick SQL Server client installed along with it (and not just the libraries). Use this client to connect to the DB and see if that works. I understand that you can telnet to the DB server, that only establishes the network connectivity. You still cannot say with 100% certainty that the DB client can successfully connect to the DB unless you check its connectivity. Just out of curiosity, what port are you using when checking with Telnet? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Ram Rudra Sent: Tuesday, July 06, 2010 5:13 AM To: arslist@ARSLIST.ORG Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored I have run the telnet and port query from ARServer to DB servers. I am able to access them without any errors. Also, Can you tell me if any otherways to perform testing from ARServer to DB servers. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Tuesday, July 06, 2010 12:09 PM To: arslist@ARSLIST.ORG Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored If you try to connect to the DB from the SQL client on the DB server, it is obviously going to connect if the DB is up and running. What's the point in testing that? Try connecting from the SQL client on the ARS Server.. Your connectivity between the ARS Server to the DB server is in question so that is what you need to test if it works or not.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Rudra Rambabu Sent: Tuesday, July 06
ARSystem Service Unable to Start after ARSystem DB Mirrored
Hi All, I have mirrored my ARSystem Database with Server 'A' (Principle Primary DB server) and Server 'B' (Mirrored synchronized server). Both server 'A' and Server 'B' has configured to DB Alias name which is pointing in the ar.cfg file to talk with Remedy APP server. Now the error is when I restart my ARServer service, it is unable to start I am not sure how can I point both the Server 'A' and Server 'B' Database mirrored servers in the ar.cfg file. My Server details:- Windows 2003 enterprise with sp2 loaded with Remedy application SQL server 2005 enterprise with sp2 configured with ARSystem DB (Server 'A' and Server 'B' with ARSystem Database mirrored). The below is the available arerror.log file comments:- Mon Jul 05 16:03:59 2010 390600 : Failure during SQL operation to the database (ARERR 552) Mon Jul 05 16:03:59 2010 Cannot open database ARSystem requested by the login. The login failed. (SQL Server 4060) Mon Jul 05 16:04:03 2010 BRIE : Cannot establish a network connection to the AR System server (Remedytest (0) : RPC: Program not registered) ARERR - 90 Mon Jul 05 16:04:03 2010 BRIE : AR System Application server terminated -- fatal error encountered (ARAPPNOTE 4501) Mon Jul 05 16:04:14 2010 390600 : Failure during SQL operation to the database (ARERR 552) Mon Jul 05 16:04:14 2010 Cannot open database ARSystem requested by the login. The login failed. (SQL Server 4060) Please help me in this regard and let me know if you need any more information about the issue. Thanks Regards, Rambabu Rudra System Administrator - Windows, Remedy GSS America InfoTech Ltd., (A SEI-CMMI Level 3 company) India Phone - 91 40 44556600 (Ext: 351) VOIP Phone - 1 847 879 4995 (Ext: 351) Mobile (C) +91 90520 42826 Email: * mailto:rambabu.ru...@gssamerica.com rambabu.ru...@gssamerica.com Web: http://www.gssamerica.com/ http://www.gssamerica.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARSystem Service Unable to Start after ARSystem DB Mirrored
Thanks for the reply Matt, Can you tell me how to do that? Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Monday, July 05, 2010 6:26 PM To: arslist@ARSLIST.ORG Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored Have you reset the database owner? sp_dbowner 'aradmin' Matt Hi All, I have mirrored my ARSystem Database with Server 'A' (Principle Primary DB server) and Server 'B' (Mirrored synchronized server). Both server 'A' and Server 'B' has configured to DB Alias name which is pointing in the ar.cfg file to talk with Remedy APP server. Now the error is when I restart my ARServer service, it is unable to start I am not sure how can I point both the Server 'A' and Server 'B' Database mirrored servers in the ar.cfg file. My Server details:- Windows 2003 enterprise with sp2 loaded with Remedy application SQL server 2005 enterprise with sp2 configured with ARSystem DB (Server 'A' and Server 'B' with ARSystem Database mirrored). The below is the available arerror.log file comments:- Mon Jul 05 16:03:59 2010 390600 : Failure during SQL operation to the database (ARERR 552) Mon Jul 05 16:03:59 2010 Cannot open database ARSystem requested by the login. The login failed. (SQL Server 4060) Mon Jul 05 16:04:03 2010 BRIE : Cannot establish a network connection to the AR System server (Remedytest (0) : RPC: Program not registered) ARERR - 90 Mon Jul 05 16:04:03 2010 BRIE : AR System Application server terminated -- fatal error encountered (ARAPPNOTE 4501) Mon Jul 05 16:04:14 2010 390600 : Failure during SQL operation to the database (ARERR 552) Mon Jul 05 16:04:14 2010 Cannot open database ARSystem requested by the login. The login failed. (SQL Server 4060) Please help me in this regard and let me know if you need any more information about the issue. Thanks Regards, Rambabu Rudra System Administrator - Windows, Remedy GSS America InfoTech Ltd., (A SEI-CMMI Level 3 company) India Phone - 91 40 44556600 (Ext: 351) VOIP Phone - 1 847 879 4995 (Ext: 351) Mobile (C) +91 90520 42826 Email: * mailto:rambabu.ru...@gssamerica.com rambabu.ru...@gssamerica.com Web: http://www.gssamerica.com/ http://www.gssamerica.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARSystem Service Unable to Start after ARSystem DB Mirrored
No Matt, I have two database servers (SQL 2005) configured with Mirroring concept. Think Server 'A' and Server 'B' are the database server and Server 'A' is having ARSystem Database. Server 'B' is like a copy of ARSystem Database which will synchronized from Server 'A'. when I say failover from my Server 'B' , It will become active for ARSystem database. The concept is just like 2 node Active/Passive clusters. But the database is same in both the servers. Now I would like point these two DB Servers in ar.cfg file. How? Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Monday, July 05, 2010 6:46 PM To: arslist@ARSLIST.ORG Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored Sorry Ram just re-read your original question and incorrectly thought you had restored a database. Are you attempting to point your arserver to two completely seperate databases without a load balancer? Thanks for the reply Matt, Can you tell me how to do that? Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Monday, July 05, 2010 6:26 PM To: arslist@ARSLIST.ORG Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored Have you reset the database owner? sp_dbowner 'aradmin' Matt Hi All, I have mirrored my ARSystem Database with Server 'A' (Principle Primary DB server) and Server 'B' (Mirrored synchronized server). Both server 'A' and Server 'B' has configured to DB Alias name which is pointing in the ar.cfg file to talk with Remedy APP server. Now the error is when I restart my ARServer service, it is unable to start I am not sure how can I point both the Server 'A' and Server 'B' Database mirrored servers in the ar.cfg file. My Server details:- Windows 2003 enterprise with sp2 loaded with Remedy application SQL server 2005 enterprise with sp2 configured with ARSystem DB (Server 'A' and Server 'B' with ARSystem Database mirrored). The below is the available arerror.log file comments:- Mon Jul 05 16:03:59 2010 390600 : Failure during SQL operation to the database (ARERR 552) Mon Jul 05 16:03:59 2010 Cannot open database ARSystem requested by the login. The login failed. (SQL Server 4060) Mon Jul 05 16:04:03 2010 BRIE : Cannot establish a network connection to the AR System server (Remedytest (0) : RPC: Program not registered) ARERR - 90 Mon Jul 05 16:04:03 2010 BRIE : AR System Application server terminated -- fatal error encountered (ARAPPNOTE 4501) Mon Jul 05 16:04:14 2010 390600 : Failure during SQL operation to the database (ARERR 552) Mon Jul 05 16:04:14 2010 Cannot open database ARSystem requested by the login. The login failed. (SQL Server 4060) Please help me in this regard and let me know if you need any more information about the issue. Thanks Regards, Rambabu Rudra System Administrator - Windows, Remedy GSS America InfoTech Ltd., (A SEI-CMMI Level 3 company) India Phone - 91 40 44556600 (Ext: 351) VOIP Phone - 1 847 879 4995 (Ext: 351) Mobile (C) +91 90520 42826 Email: * mailto:rambabu.ru...@gssamerica.com rambabu.ru...@gssamerica.com Web: http://www.gssamerica.com/ http://www.gssamerica.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARSystem Service Unable to Start after ARSystem DB Mirrored
If I say in an appropriate way, One ARServer has to point with two DB mirrored servers with a Unique DB name. For Unique DB Name I have configured already the DB Aliasing name in the Database configuration . Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Monday, July 05, 2010 6:46 PM To: arslist@ARSLIST.ORG Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored Sorry Ram just re-read your original question and incorrectly thought you had restored a database. Are you attempting to point your arserver to two completely seperate databases without a load balancer? Thanks for the reply Matt, Can you tell me how to do that? Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Monday, July 05, 2010 6:26 PM To: arslist@ARSLIST.ORG Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored Have you reset the database owner? sp_dbowner 'aradmin' Matt Hi All, I have mirrored my ARSystem Database with Server 'A' (Principle Primary DB server) and Server 'B' (Mirrored synchronized server). Both server 'A' and Server 'B' has configured to DB Alias name which is pointing in the ar.cfg file to talk with Remedy APP server. Now the error is when I restart my ARServer service, it is unable to start I am not sure how can I point both the Server 'A' and Server 'B' Database mirrored servers in the ar.cfg file. My Server details:- Windows 2003 enterprise with sp2 loaded with Remedy application SQL server 2005 enterprise with sp2 configured with ARSystem DB (Server 'A' and Server 'B' with ARSystem Database mirrored). The below is the available arerror.log file comments:- Mon Jul 05 16:03:59 2010 390600 : Failure during SQL operation to the database (ARERR 552) Mon Jul 05 16:03:59 2010 Cannot open database ARSystem requested by the login. The login failed. (SQL Server 4060) Mon Jul 05 16:04:03 2010 BRIE : Cannot establish a network connection to the AR System server (Remedytest (0) : RPC: Program not registered) ARERR - 90 Mon Jul 05 16:04:03 2010 BRIE : AR System Application server terminated -- fatal error encountered (ARAPPNOTE 4501) Mon Jul 05 16:04:14 2010 390600 : Failure during SQL operation to the database (ARERR 552) Mon Jul 05 16:04:14 2010 Cannot open database ARSystem requested by the login. The login failed. (SQL Server 4060) Please help me in this regard and let me know if you need any more information about the issue. Thanks Regards, Rambabu Rudra System Administrator - Windows, Remedy GSS America InfoTech Ltd., (A SEI-CMMI Level 3 company) India Phone - 91 40 44556600 (Ext: 351) VOIP Phone - 1 847 879 4995 (Ext: 351) Mobile (C) +91 90520 42826 Email: * mailto:rambabu.ru...@gssamerica.com rambabu.ru...@gssamerica.com Web: http://www.gssamerica.com/ http://www.gssamerica.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
I am going to face an interview Joe. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, June 18, 2010 2:20 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ram, Have you been assigned the task of interviewing a Remedy resource? Or are you going to face an interview yourself? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of LJ LongWing Sent: Wednesday, June 16, 2010 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'm not gonna answer any for the reasons posted by othersbut the only questions I couldn't answer for myself were the ITSM specific ones :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, June 16, 2010 3:30 AM To: arslist@ARSLIST.ORG Subject: Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
Past 2 years. I am just looking for the answers of those questions. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, June 18, 2010 7:22 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ram, How long have you been working with Remedy? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Friday, June 18, 2010 5:37 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I am going to face an interview Joe. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, June 18, 2010 2:20 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ram, Have you been assigned the task of interviewing a Remedy resource? Or are you going to face an interview yourself? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of LJ LongWing Sent: Wednesday, June 16, 2010 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'm not gonna answer any for the reasons posted by othersbut the only questions I couldn't answer for myself were the ITSM specific ones :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, June 16, 2010 3:30 AM To: arslist@ARSLIST.ORG Subject: Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Interview Questions - Please help
Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
Hi Matt, I want answers only. I have gathered most of the questions from Google only. The 4th question I found in this link http://www.mail-archive.com/arslist@arslist.org/msg43690.html Thanks Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Wednesday, June 16, 2010 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You want answers to these questions or an opinion on them? No disrespect to Doug but question 4 is not relevant to how good someone might be. Some would be pretty much insulted if asked those questions so who is your target interviewee? What sort of experience would they have? Matt Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
Thanks Matt, Thanks Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Wednesday, June 16, 2010 4:37 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ah Ok, well I'll answer the first one then you just need 33 more replies. The simple answer is that an Active Link is client side code whereas a Filter is server side code. An active link is triggered by the end user interacting with the application, for example using a button, selecting a menu or diplaying an entry. A filter is triggered by an action on the server, whether through a submission, modification, deletion, merge or returning an entry. In addition to Active Links and Filters there are Escalations which can trigger server side code, or interact directly based on a timed schedule. Hi Matt, I want answers only. I have gathered most of the questions from Google only. The 4th question I found in this link http://www.mail-archive.com/arslist@arslist.org/msg43690.html Thanks Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Wednesday, June 16, 2010 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You want answers to these questions or an opinion on them? No disrespect to Doug but question 4 is not relevant to how good someone might be. Some would be pretty much insulted if asked those questions so who is your target interviewee? What sort of experience would they have? Matt Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10
Form name to find out application version and patch
Hi All, Could you let me know what is the form name to find out the ARS installed applications and its version and patch Thanks Regards, Rambabu Rudra System Administrator ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
ARERR 9130 Connection Refused - Configuration Manager
Hi All, Please help me troubleshooting this issue. When I click on Configuration manager under Change Management console Advanced Functions Configuration manager. I am getting the below error. ARERR [9130] An exception occurred from the WebService class : ; nested exception is: java.net.ConnectException: Connection refused: connect The preceding message occurred during the execution of active link INT:CHGCMS:LaunchViewWindow_ConfigurationManager`! -- action 2. (ARNOTE 1101) Thanks Regards, Rambabu Rudra System Administrator ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
AREA LDAP Integration - please help me to start it
Hi All, We would like to have our AD integration with our remedy tool. How can I start it. Any guidance would be appreciated. Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AREA LDAP Integration - please help me to start it
Thanks and Appreciated the Response, May I know the information about Base DN for Discovery Field from 'ARDBC LDAP Configuration' form. What can I give an input there for my Microsoft AD Server to improve the discovery performance. Thanks Regards, Rambabu Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Wednesday, April 28, 2010 11:14 PM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** Start by reading the 'Integrating with Plug-ins and Third-Party Products' document starting on 102. Then read the 'Configuring' starting on 172. These are for 7.1 versions of the docs..reading those should give you most if not all the information you need to configure it..if you have any specific questions, please feel free to come back and ask. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, April 28, 2010 11:04 AM To: arslist@ARSLIST.ORG Subject: AREA LDAP Integration - please help me to start it ** Hi All, We would like to have our AD integration with our remedy tool. How can I start it. Any guidance would be appreciated. Thanks Regards, Ram Rudra _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AREA LDAP Integration - please help me to start it
Thanks LJ as of now, My Base User configuration done by your guidance now am doing from there onwards. your help is really appreciated in this regard. Thanks a ton Thanks Regards, Rambabu Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Thursday, April 29, 2010 12:06 AM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** This information is going to need to come from your AD guys. It depends entirely upon your domain structure. Yours might be OU=Users,DC= GSSAMERICA,DC=com But in all honesty I don't know where your domain admins keep their user records..don't know if they store them in the Users, or some other folder..don't know what your structure is.so you will need to check with them From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, April 28, 2010 12:08 PM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** Thanks and Appreciated the Response, May I know the information about Base DN for Discovery Field from 'ARDBC LDAP Configuration' form. What can I give an input there for my Microsoft AD Server to improve the discovery performance. Thanks Regards, Rambabu Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Wednesday, April 28, 2010 11:14 PM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** Start by reading the 'Integrating with Plug-ins and Third-Party Products' document starting on 102. Then read the 'Configuring' starting on 172. These are for 7.1 versions of the docs..reading those should give you most if not all the information you need to configure it..if you have any specific questions, please feel free to come back and ask. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, April 28, 2010 11:04 AM To: arslist@ARSLIST.ORG Subject: AREA LDAP Integration - please help me to start it ** Hi All, We would like to have our AD integration with our remedy tool. How can I start it. Any guidance would be appreciated. Thanks Regards, Ram Rudra _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AREA LDAP Integration - please help me to start it
Thanks for the reply, In a configuration of LDAP with ARSystem To map LDAP groups to AR System groups - May I know what I have to mention in 'LDAP Group name' and 'ARSystem Group' field under 'EA' tab in Server information form. Thanks Regards, Rambabu Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Thursday, April 29, 2010 12:06 AM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** This information is going to need to come from your AD guys. It depends entirely upon your domain structure. Yours might be OU=Users,DC= GSSAMERICA,DC=com But in all honesty I don't know where your domain admins keep their user records..don't know if they store them in the Users, or some other folder..don't know what your structure is.so you will need to check with them From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, April 28, 2010 12:08 PM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** Thanks and Appreciated the Response, May I know the information about Base DN for Discovery Field from 'ARDBC LDAP Configuration' form. What can I give an input there for my Microsoft AD Server to improve the discovery performance. Thanks Regards, Rambabu Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Wednesday, April 28, 2010 11:14 PM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** Start by reading the 'Integrating with Plug-ins and Third-Party Products' document starting on 102. Then read the 'Configuring' starting on 172. These are for 7.1 versions of the docs..reading those should give you most if not all the information you need to configure it..if you have any specific questions, please feel free to come back and ask. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, April 28, 2010 11:04 AM To: arslist@ARSLIST.ORG Subject: AREA LDAP Integration - please help me to start it ** Hi All, We would like to have our AD integration with our remedy tool. How can I start it. Any guidance would be appreciated. Thanks Regards, Ram Rudra _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARS 7.1 with 3rd party monitoring tool integration
Yes Mahesh, We are looking for the same kind of functionality. Can you brief me how can I do it. From remedy point of view the email interface is ready to create incidents. How can I route the third party application to talk with remedy. Thanks Regards, Rambabu Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mahesh Chandra Sent: Monday, April 26, 2010 9:55 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 with 3rd party monitoring tool integration ** You may also use the email functionality. Thanks Mahesh On Fri, Apr 23, 2010 at 10:18 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: If your monitoring tool has the ability to call web services then that is how I would go about doing the integration. Basically the following... Monitoring tool detects problem and calls a Remedy web service (on a Remedy Mid Tier web server) to push data. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Friday, April 23, 2010 10:16 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 with 3rd party monitoring tool integration In a brief scenario, I will get server alerts from my monitoring tool where the remedy system need to create an incident. How can I do it? I would like to know what kind of integration interface is required on this task. Thanks Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Friday, April 23, 2010 8:30 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 with 3rd party monitoring tool integration My experience ha been that the 3rd party apps provide the integration pieces, usually using the API set provided in the User tool client libraries. --Original Message-- From: Ram Rudra Sender: Arslist To: Arslist ReplyTo: Arslist Subject: ARS 7.1 with 3rd party monitoring tool integration Sent: Apr 23, 2010 7:53 AM Hi All, What Software module from remedy do i require to download from BMC EPD site for 3rd party software integrations. Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
ARS 7.1 with 3rd party monitoring tool integration
Hi All, What Software module from remedy do i require to download from BMC EPD site for 3rd party software integrations. Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARS 7.1 with 3rd party monitoring tool integration
In a brief scenario, I will get server alerts from my monitoring tool where the remedy system need to create an incident. How can I do it? I would like to know what kind of integration interface is required on this task. Thanks Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Friday, April 23, 2010 8:30 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 with 3rd party monitoring tool integration My experience ha been that the 3rd party apps provide the integration pieces, usually using the API set provided in the User tool client libraries. --Original Message-- From: Ram Rudra Sender: Arslist To: Arslist ReplyTo: Arslist Subject: ARS 7.1 with 3rd party monitoring tool integration Sent: Apr 23, 2010 7:53 AM Hi All, What Software module from remedy do i require to download from BMC EPD site for 3rd party software integrations. Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: How to display DATE field in date format (from DB)
If your DB is SQL, then use this function:- set ANSI_NULLS ON set QUOTED_IDENTIFIER ON go ALTER function [dbo].[fn_Convert_Date_HMS](@i int) returns datetime as begin return (Select DATEADD(second, @i+19800,'19700101')) end Thanks Regards, Rambabu Rudra System Administrator _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Tuesday, April 06, 2010 7:29 AM To: arslist@ARSLIST.ORG Subject: How to display DATE field in date format (from DB) Hi, We have a field of type 'DATE'. It is stored as an integer in DB. Does anyone know how to display this in Date format? (e.g. are there functions that we can use?) Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARReload Issue - Please Help (UNCLASSIFIED)
Thanks to one and all,
Appreciate all your efforts,
For the first time I am using arreload command line utility.
I have used it in my dev server with below syntaxes; please correct me if I
am wrong at anywhere.
I have run the below command on USER Form
C:\Program Files\AR System\serverarreload -a MyAdmin -p password -u
User -f -d
The above command successfully reloaded all the user entries in the cache.
Here are my questions -
1) Can we have any log file during arreload command runs with all the
details?
2) Can we run arreload command for a single user? How?
3) Do I require restarting any of the Remedy services after running arreload
command?
I have run the below command on GROUP Form
C:\Program Files\AR System\serverarreload -a MyAdmin -p password -u
Group -f -d
Giving error as below
Updating 'target' server -- localhost
Verifying Admin access to server
Deleting existing group cache entries on localhost
Reloading groups
Group does not exist on server (ARERR 318)
Group does not exist on server (ARERR 318)
Group does not exist on server (ARERR 318)
Group does not exist on server (ARERR 318)
Group does not exist on server (ARERR 318)
Group does not exist on server (ARERR 318)
Group does not exist on server (ARERR 318)
Group does not exist on server (ARERR 318)
Group does not exist on server (ARERR 318)
Group does not exist on server (ARERR 318)
Group does not exist on server (ARERR 318)
Group does not exist on server (ARERR 318)
Group does not exist on server (ARERR 318)
Group does not exist on server (ARERR 318)
Group does not exist on server (ARERR 318)
Group does not exist on server (ARERR 318)
Any help?
Thanks Regards,
Rambabu Rudra
System Administrator
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of William Abdo
Sent: Friday, April 02, 2010 2:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARReload Issue - Please Help (UNCLASSIFIED)
Hi Rambabu,
I believe you are confusing the command with arcache:
arcache has the L option.
arcache -Ua -e9888597 -n tmpuser -p admin -g 1: -lw 1
Arreload does not have the L option.
arreload -a adminUser [-p adminPassword] {-u|-g} schema [-f] [-s
server_name] [-h Server-Name_value][-d]
Respectfully,
William Abdo
Verio - Boca Raton
Remedy Administration Group
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Luttmann, Michael W CTR USA
Sent: Thursday, April 01, 2010 2:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARReload Issue - Please Help (UNCLASSIFIED)
Classification: UNCLASSIFIED
Caveats: FOUO
I guess I meant uppercase I versus lowercase L... but you got my
meaning anyway.
When Frank advised the command arreload -a Admin -p password -g 1 -l 1
to indicate the license type, I would think the proper parameter
would be L for License.
Mike L.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ram Rudra
Sent: Monday, March 29, 2010 8:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARReload Issue - Please Help (UNCLASSIFIED)
It's a lowercase l.
Thanks Regards,
Rambabu Rudra
System Administrator
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Luttmann, Michael W CTR USA
Sent: Monday, March 29, 2010 8:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARReload Issue - Please Help (UNCLASSIFIED)
Classification: UNCLASSIFIED
Caveats: FOUO
Is that a lowercase L or a lowercase I?
Michael W. Luttmann
Lead Remedy Developer
Fort Carson NEC
If you don't like change, you're going to dislike irrelevance even
more.
Gen Shinseki
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ram Rudra
Sent: Monday, March 29, 2010 4:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARReload Issue - Please Help
**
I am getting the below error after running the given command. Any help
would be appreciated.
C:\Program Files\AR System\serverarreload -a myadmin -p password -g 1
-l 1
Unrecognized command line option (ARERR 601)
-l
C:\Program Files\AR System\serverarreload -a myadmin -p password -g 1
Invalid password or authentication string for an existing user (ARERR
329)
server
Thanks Regards,
Rambabu Rudra
System Administrator
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Frank Caruso
Sent: Sunday, March 28, 2010 10:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARReload Issue - Please Help
** Read the documentation on this command.
When reloading the Admin user you need to tell the group number 1 as
well as the license type. Something like the following:
arreload -a Admin -p password -g 1 -l 1
On Sun, Mar 28, 2010 at 7:17 PM, Ram Rudra
rambabu.ru...@gssamerica.com
Re: ARReload Issue - Please Help
I am getting the below error after running the given command. Any help would be appreciated. C:\Program Files\AR System\serverarreload -a myadmin -p password -g 1 -l 1 Unrecognized command line option (ARERR 601) -l C:\Program Files\AR System\serverarreload -a myadmin -p password -g 1 Invalid password or authentication string for an existing user (ARERR 329) server Thanks Regards, Rambabu Rudra System Administrator _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Sunday, March 28, 2010 10:29 PM To: arslist@ARSLIST.ORG Subject: Re: ARReload Issue - Please Help ** Read the documentation on this command. When reloading the Admin user you need to tell the group number 1 as well as the license type. Something like the following: arreload -a Admin -p password -g 1 -l 1 On Sun, Mar 28, 2010 at 7:17 PM, Ram Rudra rambabu.ru...@gssamerica.com wrote: ** Hi All, I need help in resolving this issue. I have used the arreload command in my development server as arreload -a Admin -p password -u User and arreload -a Admin -p password -u Group. Later on, I am not able to login in my development server with any user. Thanks Regards, Ram Rudra _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: User is able to login after making status to OFFLINE
Thanks Lee Marsh, We followed your instructions too. But still we are able to login. Any help? Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Marsh, Lee Sent: Monday, March 29, 2010 7:27 PM To: arslist@ARSLIST.ORG Subject: Re: User is able to login after making status to OFFLINE When a user (IT support staff) leaves we: Transfer any records (INC, PBI, AM, etc) assigned to user. Remove user from all of the support groups and roles. Remove user's permissions. Change the user's password. Set users people record to off-line. This should resolve any access issues you have. Lee Marsh * Lee Marsh Remedy Administrator BAE Systems Office Automation Systems Team Antitrust Division, U.S. Department of Justice Phone: 202-305-9725 Cell: 202-528-1749 Email: lee.ma...@usdoj.gov * -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Friday, March 26, 2010 11:29 PM To: arslist@ARSLIST.ORG Subject: Re: User is able to login after making status to OFFLINE If you are really so worried about deleting the User record how about starting with just changing the password. If no one knows the password then no one can login with that account. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Friday, March 26, 2010 6:47 PM To: arslist@ARSLIST.ORG Subject: Re: User is able to login after making status to OFFLINE The Incident records are tied to the CTM:People not the User. The User is how a login is validated not the CTM:People. If you delete the People record it will still not affect any Incidents. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Chandra To: arslist@ARSLIST.ORG Sent: Fri, Mar 26, 2010 1:42 pm Subject: Re: User is able to login after making status to OFFLINE Hi Roger, Thanks alot for the immediate response. It's not the AD account. We have not intergrated remedy with AD. If we delete the user account in Remedy, will the incidents related to user will delete? Please guide me with the right steps, how to take the user to offline or disable stauts in Remedy account. Thanks Regards, Ravi Chandra -Original Message- Hi All, I need help in resolving this issue. One of my team member left the company, so i made his status as OFFLINE in PEOPLE form and in USER form DISABLE.When i tried to login he is ble to login and still able to create and modify the incident. Please help me in this, how to take a user to offline or let me know in which status should i have to change. Thanks Regards, Ravi Chandra.R ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Incident status Report with time calculation of an assignee individual or assigned group
Hi All, Please help us on incident reporting. We required the total time spent on assigned group level and assignee level with each status (from status new to status closed). It should also tell us about the overall time spent on an incident. All the timings we required on minutes only not seconds. Any possible availability from OOB functionality? If not, please let us know about the alternative. Thanks Regards, Rambabu Rudra System Administrator ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARReload Issue - Please Help (UNCLASSIFIED)
It's a lowercase l. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Luttmann, Michael W CTR USA Sent: Monday, March 29, 2010 8:06 PM To: arslist@ARSLIST.ORG Subject: Re: ARReload Issue - Please Help (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Is that a lowercase L or a lowercase I? Michael W. Luttmann Lead Remedy Developer Fort Carson NEC If you don't like change, you're going to dislike irrelevance even more. Gen Shinseki -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Monday, March 29, 2010 4:02 AM To: arslist@ARSLIST.ORG Subject: Re: ARReload Issue - Please Help ** I am getting the below error after running the given command. Any help would be appreciated. C:\Program Files\AR System\serverarreload -a myadmin -p password -g 1 -l 1 Unrecognized command line option (ARERR 601) -l C:\Program Files\AR System\serverarreload -a myadmin -p password -g 1 Invalid password or authentication string for an existing user (ARERR 329) server Thanks Regards, Rambabu Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Sunday, March 28, 2010 10:29 PM To: arslist@ARSLIST.ORG Subject: Re: ARReload Issue - Please Help ** Read the documentation on this command. When reloading the Admin user you need to tell the group number 1 as well as the license type. Something like the following: arreload -a Admin -p password -g 1 -l 1 On Sun, Mar 28, 2010 at 7:17 PM, Ram Rudra rambabu.ru...@gssamerica.com wrote: ** Hi All, I need help in resolving this issue. I have used the arreload command in my development server as arreload -a Admin -p password -u User and arreload -a Admin -p password -u Group. Later on, I am not able to login in my development server with any user. Thanks Regards, Ram Rudra _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Classification: UNCLASSIFIED Caveats: FOUO ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: User is able to login after making status to OFFLINE
As you mentioned below, First point - yes, you are right like only admin will able to login with the changed password, because he only do changes the password. Second - we have disabled guest. For sometime, if we forget about the support staff, even a ordinary user can able to login. Third - We are also maintaining historical data related to ITSM and CMDB. And final - even we are not having any LDAP integration or other integration as well with remedy. Could you please tell me how to flush the user cache memory. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Marsh, Lee Sent: Monday, March 29, 2010 8:17 PM To: arslist@ARSLIST.ORG Subject: Re: User is able to login after making status to OFFLINE The administrator should be able to login with the changed password, no one else should know this password. Depending on your settings, the user may also be able to login as a requester or guest. As a requester, you have limited read/write access to the calls you create but you cannot change any other calls. This is what you would want if an IT support staff member left the group to work with another department (non-IT). For our environment, it is important that we maintain the historical record within ITSM. If the password has been reset and people can get in without a password or with an old password you have a different problem. Lee * Lee Marsh Remedy Administrator BAE Systems Office Automation Systems Team Antitrust Division, U.S. Department of Justice Phone: 202-305-9725 Cell: 202-528-1749 Email: lee.ma...@usdoj.gov * -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Monday, March 29, 2010 10:20 AM To: arslist@ARSLIST.ORG Subject: Re: User is able to login after making status to OFFLINE Thanks Lee Marsh, We followed your instructions too. But still we are able to login. Any help? Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Marsh, Lee Sent: Monday, March 29, 2010 7:27 PM To: arslist@ARSLIST.ORG Subject: Re: User is able to login after making status to OFFLINE When a user (IT support staff) leaves we: Transfer any records (INC, PBI, AM, etc) assigned to user. Remove user from all of the support groups and roles. Remove user's permissions. Change the user's password. Set users people record to off-line. This should resolve any access issues you have. Lee Marsh * Lee Marsh Remedy Administrator BAE Systems Office Automation Systems Team Antitrust Division, U.S. Department of Justice Phone: 202-305-9725 Cell: 202-528-1749 Email: lee.ma...@usdoj.gov * -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Friday, March 26, 2010 11:29 PM To: arslist@ARSLIST.ORG Subject: Re: User is able to login after making status to OFFLINE If you are really so worried about deleting the User record how about starting with just changing the password. If no one knows the password then no one can login with that account. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Friday, March 26, 2010 6:47 PM To: arslist@ARSLIST.ORG Subject: Re: User is able to login after making status to OFFLINE The Incident records are tied to the CTM:People not the User. The User is how a login is validated not the CTM:People. If you delete the People record it will still not affect any Incidents. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Chandra To: arslist@ARSLIST.ORG Sent: Fri, Mar 26, 2010 1:42 pm Subject: Re: User is able to login after making status to OFFLINE Hi Roger, Thanks alot for the immediate response. It's not the AD account. We have not intergrated remedy with AD. If we delete the user account in Remedy, will the incidents related to user will delete? Please guide me with the right steps, how to take the user to offline or disable stauts in Remedy account. Thanks Regards, Ravi Chandra -Original Message- Hi All, I need help in resolving this issue. One of my team member left the company, so i made his status as OFFLINE in PEOPLE form and in USER form DISABLE.When i tried to login he is ble to login and still able to create and modify the incident. Please help me in this, how to take a user to offline or let me know in which status should i have to change. Thanks Regards, Ravi Chandra.R
Re: User is able to login after making status to OFFLINE
Filter log or active link log? Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Monday, March 29, 2010 8:35 PM To: arslist@ARSLIST.ORG Subject: Re: User is able to login after making status to OFFLINE If the password for the person has been reset in the User form and you have Guest access disabled, I don't see how the person can be logging in. Activate your user log and send us what is showing up in the log when the person logs in. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Monday, March 29, 2010 11:01 AM To: arslist@ARSLIST.ORG Subject: Re: User is able to login after making status to OFFLINE As you mentioned below, First point - yes, you are right like only admin will able to login with the changed password, because he only do changes the password. Second - we have disabled guest. For sometime, if we forget about the support staff, even a ordinary user can able to login. Third - We are also maintaining historical data related to ITSM and CMDB. And final - even we are not having any LDAP integration or other integration as well with remedy. Could you please tell me how to flush the user cache memory. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Marsh, Lee Sent: Monday, March 29, 2010 8:17 PM To: arslist@ARSLIST.ORG Subject: Re: User is able to login after making status to OFFLINE The administrator should be able to login with the changed password, no one else should know this password. Depending on your settings, the user may also be able to login as a requester or guest. As a requester, you have limited read/write access to the calls you create but you cannot change any other calls. This is what you would want if an IT support staff member left the group to work with another department (non-IT). For our environment, it is important that we maintain the historical record within ITSM. If the password has been reset and people can get in without a password or with an old password you have a different problem. Lee * Lee Marsh Remedy Administrator BAE Systems Office Automation Systems Team Antitrust Division, U.S. Department of Justice Phone: 202-305-9725 Cell: 202-528-1749 Email: lee.ma...@usdoj.gov * -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Monday, March 29, 2010 10:20 AM To: arslist@ARSLIST.ORG Subject: Re: User is able to login after making status to OFFLINE Thanks Lee Marsh, We followed your instructions too. But still we are able to login. Any help? Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Marsh, Lee Sent: Monday, March 29, 2010 7:27 PM To: arslist@ARSLIST.ORG Subject: Re: User is able to login after making status to OFFLINE When a user (IT support staff) leaves we: Transfer any records (INC, PBI, AM, etc) assigned to user. Remove user from all of the support groups and roles. Remove user's permissions. Change the user's password. Set users people record to off-line. This should resolve any access issues you have. Lee Marsh * Lee Marsh Remedy Administrator BAE Systems Office Automation Systems Team Antitrust Division, U.S. Department of Justice Phone: 202-305-9725 Cell: 202-528-1749 Email: lee.ma...@usdoj.gov * -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Friday, March 26, 2010 11:29 PM To: arslist@ARSLIST.ORG Subject: Re: User is able to login after making status to OFFLINE If you are really so worried about deleting the User record how about starting with just changing the password. If no one knows the password then no one can login with that account. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Friday, March 26, 2010 6:47 PM To: arslist@ARSLIST.ORG Subject: Re: User is able to login after making status to OFFLINE The Incident records are tied to the CTM:People not the User. The User is how a login is validated not the CTM:People. If you delete the People record it will still not affect any Incidents. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Chandra To: arslist@ARSLIST.ORG Sent: Fri, Mar 26, 2010 1:42 pm Subject: Re: User
Re: User is able to login after making status to OFFLINE
Hi Dave, We have enabled this user log by going to server information tab .Please find the below user log information- USER TID: 003144 RPC ID: 006209 Queue: Admin Client-RPC: 390620USER: Remedy Application Service /* Mon Mar 29 2010 22:14:32.5780 */User Trace Log -- ON (AR Server 7.1.00 Build 200708221849) USER TID: 006092 RPC ID: 006215 Queue: Fast Client-RPC: 390620USER: TEMPADMIN /* Mon Mar 29 2010 22:14:47.1400 */ FIXED RELEASETEMPADMIN USER TID: 006092 RPC ID: 006215 Queue: Fast Client-RPC: 390620USER: TEMPADMIN /* Mon Mar 29 2010 22:14:47.1400 */ LOGOUT TEMPADMIN USER TID: 006044 RPC ID: 006220 Queue: Fast Client-RPC: 390620USER: Delete.User /* Mon Mar 29 2010 22:15:05.3750 */ LOGIN Delete.User USER TID: 006092 RPC ID: 006224 Queue: Fast Client-RPC: 390620USER: Delete.User /* Mon Mar 29 2010 22:15:05.5620 */ READ GRANT READ Delete.User Please let us know if you need anything more. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Monday, March 29, 2010 8:35 PM To: arslist@ARSLIST.ORG Subject: Re: User is able to login after making status to OFFLINE If the password for the person has been reset in the User form and you have Guest access disabled, I don't see how the person can be logging in. Activate your user log and send us what is showing up in the log when the person logs in. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Monday, March 29, 2010 11:01 AM To: arslist@ARSLIST.ORG Subject: Re: User is able to login after making status to OFFLINE As you mentioned below, First point - yes, you are right like only admin will able to login with the changed password, because he only do changes the password. Second - we have disabled guest. For sometime, if we forget about the support staff, even a ordinary user can able to login. Third - We are also maintaining historical data related to ITSM and CMDB. And final - even we are not having any LDAP integration or other integration as well with remedy. Could you please tell me how to flush the user cache memory. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Marsh, Lee Sent: Monday, March 29, 2010 8:17 PM To: arslist@ARSLIST.ORG Subject: Re: User is able to login after making status to OFFLINE The administrator should be able to login with the changed password, no one else should know this password. Depending on your settings, the user may also be able to login as a requester or guest. As a requester, you have limited read/write access to the calls you create but you cannot change any other calls. This is what you would want if an IT support staff member left the group to work with another department (non-IT). For our environment, it is important that we maintain the historical record within ITSM. If the password has been reset and people can get in without a password or with an old password you have a different problem. Lee * Lee Marsh Remedy Administrator BAE Systems Office Automation Systems Team Antitrust Division, U.S. Department of Justice Phone: 202-305-9725 Cell: 202-528-1749 Email: lee.ma...@usdoj.gov * -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Monday, March 29, 2010 10:20 AM To: arslist@ARSLIST.ORG Subject: Re: User is able to login after making status to OFFLINE Thanks Lee Marsh, We followed your instructions too. But still we are able to login. Any help? Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Marsh, Lee Sent: Monday, March 29, 2010 7:27 PM To: arslist@ARSLIST.ORG Subject: Re: User is able to login after making status to OFFLINE When a user (IT support staff) leaves we: Transfer any records (INC, PBI, AM, etc) assigned to user. Remove user from all of the support groups and roles. Remove user's permissions. Change the user's password. Set users people record to off-line. This should resolve any access issues you have. Lee Marsh * Lee Marsh Remedy Administrator BAE Systems Office Automation Systems Team Antitrust Division, U.S. Department of Justice Phone: 202-305-9725 Cell: 202-528-1749 Email: lee.ma...@usdoj.gov * -Original Message- From: Action
ARReload Issue - Please Help
Hi All, I need help in resolving this issue. I have used the arreload command in my development server as arreload -a Admin -p password -u User and arreload -a Admin -p password -u Group. Later on, I am not able to login in my development server with any user. Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARReload Issue - Please Help
Do I need to apply this command on User form or group form? Thx, Ram _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Sunday, March 28, 2010 10:29 PM To: arslist@ARSLIST.ORG Subject: Re: ARReload Issue - Please Help ** Read the documentation on this command. When reloading the Admin user you need to tell the group number 1 as well as the license type. Something like the following: arreload -a Admin -p password -g 1 -l 1 On Sun, Mar 28, 2010 at 7:17 PM, Ram Rudra rambabu.ru...@gssamerica.com wrote: ** Hi All, I need help in resolving this issue. I have used the arreload command in my development server as arreload -a Admin -p password -u User and arreload -a Admin -p password -u Group. Later on, I am not able to login in my development server with any user. Thanks Regards, Ram Rudra _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
AR commands for Remedy
Hi All, Could anyone from the list help me like what type of command line utilities we have under remedy (I know only one command arcache utility) Thanks Regards, Rambabu Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AR commands for Remedy
Thanks LJ, By searching in google I came to know that there are some below mentioned commands. But I am not sure the purpose of these commands. Command Line Utilities Provided by /BMC/Remedy * archgid * arsignal * runmacro * arcache * arreload Thanks Regards, Rambabu Rudra _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, March 25, 2010 9:48 PM To: arslist@ARSLIST.ORG Subject: Re: AR commands for Remedy Rambabu, There are TONS of command line utilities for various purposesdepends on what you want to do driver - driver will allow you to do TONS of things via scripting both from getting and changing workflow to data manipulation arimportcmd - command line importing with a few options that don't exist in the gui tool like mapping records on a field other than request id that's just two I can think of off the top of my head that are provided by BMCRRR has TONS of command line tools that provide lots of functionality...others also have some. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Thursday, March 25, 2010 9:24 AM To: arslist@ARSLIST.ORG Subject: AR commands for Remedy ** Hi All, Could anyone from the list help me like what type of command line utilities we have under remedy (I know only one command arcache utility) Thanks Regards, Rambabu Rudra _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Bypass Approval Phase
Rezaul, I think if I am not wrong, you can create Emergency Phase in the Process Configuration and Assign this page the approver in the approval mappings form. For more information please follow page number: 48 in the Approval_Config_for_Change_management.pdf document. Thanks Regards, Ram Rudra _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hany Abd El_Fatah Sent: Thursday, March 18, 2010 6:09 PM To: arslist@ARSLIST.ORG Subject: Re: Bypass Approval Phase ** Hi, do the following 1- open the Application Administration Consol ==Custome Configuration ==Foundation == Advanced Option == Approval Process Configuration 2- the search for all the records 3- Disable All Phases except process Change Level IA - Review 4- modify the process by going to status flow tab 5- in status select values (Begin = Request For Authorization, Approved = Scheduled, Rejected=Rejected, No Approvers=Scheduled) 6- add all your approval mapping in phase review BR, Hany On 3/18/10, Haque, Rezaul R rezaul.ha...@chartercom.com wrote: ** Does anyone can tell me how can we bypass approval phase in ITSM Change management 7.01 patch 2. We would like system to add all approver in one phase and when the approver done with it goes straight to Schedule status. Any help would be very much appreciated. Thanks, Rezaul Haque | Systems Engineer III | ITIL Certified | OSS-Remedy | 314.288.3487 12405 Powerscourt Drive, St. Louis, MO 63376 charter_email_logo E-MAIL CONFIDENTIALITY NOTICE: The contents of this e-mail message and any attachments are intended solely for the addressee(s) and may contain confidential and/or legally privileged information. If you are not the intended recipient of this message or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and any attachments. If you are not the intended recipient, you are notified that any use, dissemination, distribution, copying, or storage of this message or any attachment is strictly prohibited. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- BR, Hany _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03
Chowdhury, I am not running my rkm 7.2 with patch002. I have directly applied patch003. I have already done for Main, Incident and Problem consoles. Currently I have an issue with Requester console. Please guide me on it. Thanks Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Tuesday, March 16, 2010 12:00 AM To: arslist@ARSLIST.ORG Subject: Re: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03 Ram, We had the issue you mentioned and this is what I got from BMC Support. However, others on this list think that this is not an ideal solution but it did work for us. Good luck. See below: The problem you are facing is related to Defect#SW00309893 which is going to be tentatively fixed in the RKM7.5 Below is what we did as a temporary workaround to resolve the issue: If you are in fact running RKM 7.2 patch 2 please take a look at the following. With the install of RKM 7.2 patch 2 there were 4 Active Links that needed to be imported what I am seeing from other customer is either the Active Links do not import correctly. Or the active links were not imported. I would like to verify that each active link was imported correctly. If this is the case then the next step as work around to the following would be to Remove the run if qualification on the following Active Links, KMS:Main_Create_SessionID KMS:HD:Create_SessionID, KMS:PM:Create_Session_ID. Please Note this is only a workaround for the time being please test and see if you have any other issues with this work around and let me know this is being escalated to verify a permanent fix. But has resolved the issue in all cases so far. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Monday, March 15, 2010 1:58 PM To: arslist@ARSLIST.ORG Subject: Re: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03 Thanks Chowdhury, RKM 7.2 with Patch 003 Thanks Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Monday, March 15, 2010 11:18 PM To: arslist@ARSLIST.ORG Subject: Re: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03 Ram, Can you please reply with version and patch information on RKM? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Monday, March 15, 2010 1:48 PM To: arslist@ARSLIST.ORG Subject: Re: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03 I would appreciate if anybody can help me giving the solution on RKM tab access without asking authentication from Requester console. Thanks Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Monday, March 15, 2010 10:45 PM To: arslist@ARSLIST.ORG Subject: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03 Hi List, I integrate K.M. with ITSM. When I try to modify an Incident, using a K.B. solution, the system ask me the K.M. login and password. I cannot understand why it doesn't use Remedy Login and Password. If manually I insert login e password, the procedure go on correctly; but every time that try to modify a new incident or change Tab, the system ask them againg. The solution i have for Incident management and problem management are as below: 1) Try editing the KMS:Main:Create_Session_ID active link. Remove the values in the Run If section of the basic tab. On the If Action tab edit the push fields setting the Run If equal to ( 'User' = $USER$) AND ( 'Request ID' = $LASTID$) I found a similar A.L. KMS:HD:Create_SessionID for Help Desk Tab. I modified it in the same way and now the system doesn't ask me login/password more. and found a similar A.L. KMS:PM:Create_Session_ID for Problem Tab. I modified it in the same way and now the system doesn't ask me login/password more. Now i am looking solution for KMS:REQ:Create_SessionID AL. the kb access without asking authentication in requestor console. Please help. Thanks Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ** This e-mail and its
Why K.M. continue to ask me login and password Remedy ITSM 7.0.03
Hi List, I integrate K.M. with ITSM. When I try to modify an Incident, using a K.B. solution, the system ask me the K.M. login and password. I cannot understand why it doesn't use Remedy Login and Password. If manually I insert login e password, the procedure go on correctly; but every time that try to modify a new incident or change Tab, the system ask them againg. The solution i have for Incident management and problem management are as below: 1) Try editing the KMS:Main:Create_Session_ID active link. Remove the values in the Run If section of the basic tab. On the If Action tab edit the push fields setting the Run If equal to ( 'User' = $USER$) AND ( 'Request ID' = $LASTID$) I found a similar A.L. KMS:HD:Create_SessionID for Help Desk Tab. I modified it in the same way and now the system doesn't ask me login/password more. and found a similar A.L. KMS:PM:Create_Session_ID for Problem Tab. I modified it in the same way and now the system doesn't ask me login/password more. Now i am looking solution for KMS:REQ:Create_SessionID AL. the kb access without asking authentication in requestor console. Please help. Thanks Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03
I would appreciate if anybody can help me giving the solution on RKM tab access without asking authentication from Requester console. Thanks Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Monday, March 15, 2010 10:45 PM To: arslist@ARSLIST.ORG Subject: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03 Hi List, I integrate K.M. with ITSM. When I try to modify an Incident, using a K.B. solution, the system ask me the K.M. login and password. I cannot understand why it doesn't use Remedy Login and Password. If manually I insert login e password, the procedure go on correctly; but every time that try to modify a new incident or change Tab, the system ask them againg. The solution i have for Incident management and problem management are as below: 1) Try editing the KMS:Main:Create_Session_ID active link. Remove the values in the Run If section of the basic tab. On the If Action tab edit the push fields setting the Run If equal to ( 'User' = $USER$) AND ( 'Request ID' = $LASTID$) I found a similar A.L. KMS:HD:Create_SessionID for Help Desk Tab. I modified it in the same way and now the system doesn't ask me login/password more. and found a similar A.L. KMS:PM:Create_Session_ID for Problem Tab. I modified it in the same way and now the system doesn't ask me login/password more. Now i am looking solution for KMS:REQ:Create_SessionID AL. the kb access without asking authentication in requestor console. Please help. Thanks Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03
Thanks Chowdhury, RKM 7.2 with Patch 003 Thanks Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Monday, March 15, 2010 11:18 PM To: arslist@ARSLIST.ORG Subject: Re: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03 Ram, Can you please reply with version and patch information on RKM? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Monday, March 15, 2010 1:48 PM To: arslist@ARSLIST.ORG Subject: Re: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03 I would appreciate if anybody can help me giving the solution on RKM tab access without asking authentication from Requester console. Thanks Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Monday, March 15, 2010 10:45 PM To: arslist@ARSLIST.ORG Subject: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03 Hi List, I integrate K.M. with ITSM. When I try to modify an Incident, using a K.B. solution, the system ask me the K.M. login and password. I cannot understand why it doesn't use Remedy Login and Password. If manually I insert login e password, the procedure go on correctly; but every time that try to modify a new incident or change Tab, the system ask them againg. The solution i have for Incident management and problem management are as below: 1) Try editing the KMS:Main:Create_Session_ID active link. Remove the values in the Run If section of the basic tab. On the If Action tab edit the push fields setting the Run If equal to ( 'User' = $USER$) AND ( 'Request ID' = $LASTID$) I found a similar A.L. KMS:HD:Create_SessionID for Help Desk Tab. I modified it in the same way and now the system doesn't ask me login/password more. and found a similar A.L. KMS:PM:Create_Session_ID for Problem Tab. I modified it in the same way and now the system doesn't ask me login/password more. Now i am looking solution for KMS:REQ:Create_SessionID AL. the kb access without asking authentication in requestor console. Please help. Thanks Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Cannot Load Required Libraries - AR Initialization ERROR - RKM 7.2
List, Copying both stdout and stderr logs for your information. stdout: 29-Jan-10 22:43:54 DEBUG: AppConfig: kms.authentication.SystemConfigurationAuthenticator created. 29-Jan-10 22:43:54INFO: AppConfig: Loading configuration settings from 'C:\Program Files\ar system applications\BMC Remedy Knowledge Management\data\kms_conf\KMS_config.xml' 29-Jan-10 22:43:54INFO: LocaleConfig: Loading default locale configuration: 'C:\Program Files\ar system applications\BMC Remedy Knowledge Management\data\kms_conf\KMS_config.xml' 29-Jan-10 22:43:54INFO: LocaleConfig: Successfully loaded default locale configuration 29-Jan-10 22:43:54INFO: LocaleConfig: Loading 'en' configuration: 'C:\Program Files\ar system applications\BMC Remedy Knowledge Management\data\kms_conf\KMS_config_en.xml' 29-Jan-10 22:43:54INFO: LocaleConfig: Successfully loaded 'en' configuration 29-Jan-10 22:43:54 DEBUG: HomeFinder: Creating database connection pool... 29-Jan-10 22:43:54 DEBUG: HomeFinder: Database driver: com.microsoft.sqlserver.jdbc.SQLServerDriver 29-Jan-10 22:43:54 DEBUG: HomeFinder: Database URL: jdbc:sqlserver://Myserver:1433 29-Jan-10 22:43:54 DEBUG: HomeFinder: Database schema: rkm 29-Jan-10 22:43:54 DEBUG: HomeFinder: Database user: RKAdmin 29-Jan-10 22:43:54 DEBUG: HomeFinder: Database password: * 29-Jan-10 22:43:54 DEBUG: HomeFinder: Database type: sqlserver 29-Jan-10 22:43:54 DEBUG: HomeFinder: Database active: 75 29-Jan-10 22:43:54 DEBUG: HomeFinder: Database max idle: 25 29-Jan-10 22:43:54 DEBUG: HomeFinder: Database min idle: 0 29-Jan-10 22:43:54INFO: Diagnostics: Code version: 7.2.00.1521 29-Jan-10 22:43:54INFO: Diagnostics: Config version: 7.2.00.1521 29-Jan-10 22:43:54 DEBUG: HomeFinder: Creating SearchServer connection pool... 29-Jan-10 22:43:54 DEBUG: HomeFinder: SearchServer driver: jdbc.searchserver.SSDriver 29-Jan-10 22:43:54 DEBUG: HomeFinder: SearchServer URL: jdbc:searchserver:SearchServer_5.4 29-Jan-10 22:43:54 DEBUG: HomeFinder: SearchServer active: 1 29-Jan-10 22:43:54 DEBUG: HomeFinder: SearchServer max idle: 1 29-Jan-10 22:43:54 DEBUG: HomeFinder: SearchServer min idle: 0 29-Jan-10 22:43:54INFO: HomeFinder: SearchServer properties file not specified, using defaults 29-Jan-10 22:43:54INFO: kms.remedy.Remedy: System connection to Remedy established 29-Jan-10 22:43:54 * ERROR: Diagnostics: Failed to create Remedy connection: ARInitialization 29-Jan-10 22:43:54INFO: AppConfig: Configuration settings successfully loaded. stderr log: log4j:WARN No appenders could be found for logger (org.apache.catalina.startup.Embedded). log4j:WARN Please initialize the log4j system properly. Please suggest. Thx Ram -Original Message- From: rambabu.ru...@gssamerica.com [mailto:rambabu.ru...@gssamerica.com] Sent: Friday, January 29, 2010 10:07 PM To: 'arslist@ARSLIST.ORG' Subject: Cannot Load Required Libraries - AR Initialization ERROR - RKM 7.2 Hi All, We have an issue Cannot load required libraries when configuring RKM Authentication as remedy to our existing ARServer which is already having RKM Integrated to it. We got this error from when we have relocated this RKM server to another Blade server. ERROR as ERROR: Diagnostics: Failed to create Remedy connection: ARInitialization Details: ARServer: Windows 2003 SP2 + ARSystem 7.1 + ITSM 7.0.03 + Patch006 + CMDB 2.1 + SQL 2005 (ARSystem, RKM databases loaded) + Apache Tomcat + Mid tier. RKM Server: Windows 2003 SP2 + RKM 7.2 + Hummingbird Search Server + Integrated Tomcat with RKM7.2 pack installed. Steps i have taken till now to troubleshoot it:- 1) Verified the DB-connection of RKM database using Port Query tool - Port 1433 Listening fine. 2) Verified the AR User credentials for integrating RKM - Credentials tested fine. 3) Verified RKM-Remedy server connection settings w.r.t. network, firewall - tested fine with connectivity. 4) Followed the procedure of Page 99 104 in the RKM 7.2 installation guide. (Manual configuration of Apache Tomcat) - No use. 5) Uninstalled and Re-installed the complete RKM 7.2, Hummingbird, tomcat and java - no use. 6) Formatted and installed the completed Windows 2003 OS and tried - NO use. Please help me. Thanks Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Cannot Load Required Libraries - AR Initialization ERROR - RKM 7.2
List, I got the Solution: Now it is integrated to my AR Server. I am able to login successfully with my AR Server users as well. I am very much happy for it. Because this issue I have from past 2 months and it is resolved now. The only suggestion now I am requesting you - I am getting the error Unknown after logging using appadmin user. I am not able to attach any attachments to the artist for your review on this issue. Thx, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
FW: Error in RKM
Ravi Chandra, Could you please check the DB connection with your RKM Server? Get the logs may help you. Thanks Regards, Rambabu Rudra _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Error in RKM
Ravi Chandra, Could you please check the DB connection with your RKM Server? Get the logs may help you. Rambabu Rudra _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramagiri Sent: Wednesday, January 27, 2010 5:38 PM To: arslist@ARSLIST.ORG Subject: Error in RKM Hi All , I have installed BMC Remedy Knowledge Management 7.2 in one of the server and the Application and Database server are in different servers. When I am trying to configure the RKM server I am getting the following error below is the screen shot . Please any one can suggest what I need to do . I have followed the following steps :- 1 ) Open the kms_config.xml file with any standard text editor.The kms_config.xml file is located in the following folder:\BMC Remedy Knowledge Management\data\kms_conf 2 ) Locate the database driver element. It is similar to the following statement:database driver=com.microsoft.jdbc.sqlserver.SQLServerDriver initial=0 max-active=75 max-idle=25 min-idle=0password=password url=jdbc:microsoft:sqlserver://server:1433user=RKM_Admin/ 3 ) Make the following changes: . Change the driver attribute to the following value:database driver=com.microsoft.sqlserver.jdbc.SQLServerDriver . Change the url attribute to the following value:url=jdbc:sqlserver://server:1433 The database driver element should be similar to the following statement:database driver=com.microsoft.sqlserver.jdbc.SQLServerDriver initial=0 max-active=75 max-idle=25 min-idle=0password=password url=jdbc:sqlserver://server:1433user=RKM_Admin/ 4 ) Save the kms_config.xml file. 5 )Restart web services. And also I have checked with moving the following files :- 1) Stop Tomcat , Move the following files to your desktop from the .\AR System\Mid Tier\WEB-INF\lib directory ,Arapi71.jar ,Arutil71.jar ,Start Tomcat,Go back to the RKM URL and try the config wizard again . But no use , need all your help. Thanks Regards, Ravi Chandra.R __ Information from ESET NOD32 Antivirus, version of virus signature database 4809 (20100127) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Does anyone know any settings to overthrow users who are more than an hour without using the ARS?
If you are using AR 7.1 ver. Follow the below options:- Login to AR User AR System Administration: Console System Server Information Timeouts In the Timeouts tab Floating License Timeout (Hours) change the Write field to 1 Click on Apply OK. User will be automatically thrown out after an hour if his login is in idle state for one hour. Thx, Ram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Info on mail in ITSM 7..3
If you are using AR System 7.1, AR System Email Templates is the Form name which you are looking for. Thx, Ram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Cannot load required libraries - RKM 7.2
Thanks, That is the first error in the error log and from that it looks like it may be trying to establish a connection to the AR Server, and failing for some reason. Is the Remedy server pingable from the new RKM server? What port is the ARS using? Is that accessible? For the above question - I am not able to locate the Catalina.out file when I search my complete system drive. My AR Server able to establish the connection successfully and it is pingable from the new RKM server. ARS Web port:80 and DB port: 1433. the detault ports I am using. FYI - I haven't installed Mid-Tier at all in my new RKM server. I have my Mid-tier in my Production AR Server which is another server where the DB also located in the same machine. Thanks, Ram _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Cannot load required libraries - RKM 7.2
Thanks, I tried BMC Support KB ID's 20009238 and the second article 20005406 on which machine I need to run removing the arapi, arutil jar files from which machine. I have mid-tier in my current Production ARSystem which is a DB machine and responsible for my arsys too. I haven't installed another mid-tier for my new RKM server. Thanks, Ram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Cannot load required libraries - RKM 7.2
Hi List, We have moved our RKM Application to new server. I got two errors initially after moved. First error Database username and DB Schema does not Exist. We have solved the first issue by pointing the RKM DB from old server to new server. Now we are getting another error like There is a problem with the Remedy connection settings: Cannot load required libraries - attached is the recent log. Please help. Thanks Regards, Rambabu Rudra System Administrator - Windows, Remedy Email: * rambabu.ru...@gssamerica.com Web: http://www.gssamerica.com http://www.gssamerica.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are RKMlog.doc Description: MS-Word document
