Entries on NTE:SYS-NT control process form getting filled up more than 2000

[Ramagiri, Ravi Chandra]

Hi All,

Entries on NTE:SYS-NT control process form getting filled up .
Please need help urgent.

Version ARS 7.6.03

Regards,
Ravi Chandra



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Re: HTTP Status Error 500-- Urgent

[Ramagiri, Ravi Chandra]

Thanks a lot Daniel.

Please let me know any update on this issue.

Regards

RAVI CHANDRA R
þ Please consider the environment before printing this email.



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Tillberg
Sent: Tuesday, April 24, 2012 7:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: HTTP Status Error 500-- Urgent

**
If flushing the cache on midtier helps then I would do some research and se if 
the form is using resultlist, id 1020. If so, be sure to have it in all views 
of the form. No need to be visible just have to be in every view.

Hope it helps!

Regards
Daniel
2012/4/24 Ramagiri, Ravi Chandra 
mailto:ravi.chandra.ramag...@logica.com>>
**
Hi All

I am getting this error when I am trying to edit or do any modification to SR 
ticket . Please need your help.

Service Request cannot be cancelled via Request Entry by end user due to HTTP 
Status 500 error message, please see the error image attached.

Regards
RAVI CHANDRA R




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--
M.v.h/Regards

Daniel Tillberg
Blå Tornet Systems
www.blatornet.se<http://www.blatornet.se/>
+46 703 82 10 20
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Re: Write License issue

[Ramagiri, Ravi Chandra]

Thanks a lot for the information.

 

Regards

 

RAVI CHANDRA R 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Tuesday, February 21, 2012 9:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Write License issue

 

** 

Ravi,

We typically see this when it is a read only user, and they are trying to 
modify a record that they are not the submitter of, or the field doesn't have 
submitter permissionsor, as another poster said, a Float license user 
without a write token.

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ramagiri, Ravi Chandra
Sent: Tuesday, February 21, 2012 3:07 AM
To: arslist@ARSLIST.ORG
Subject: Write License issue

 

** 

Hi All,

Please assist me for the below mentioned error i an getting when i try
to do the following -

1) Try Change 'Application Preference' settings -> Save -> Close -> what 
happens ? -> You do not have write license (ARERR 8932) You do not have write 
access (at create time) to field: 304080900 (ARERR 332)

2) Overview Console  à  View By = Selected Groups  à  Choose both Groups, press 
OK  à what happens ? -> You do not have write license (ARERR 8932) You do not 
have write access to field: 105052 (ARERR 330)

 

Regards

 

RAVI CHANDRA R | Sr.BMC Remedy Administrator

 


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you are not an intended recipient then please promptly delete this e-mail and 
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Write License issue

[Ramagiri, Ravi Chandra]

Hi All,

Please assist me for the below mentioned error i an getting when i try
to do the following -

1) Try Change 'Application Preference' settings -> Save -> Close -> what 
happens ? -> You do not have write license (ARERR 8932) You do not have write 
access (at create time) to field: 304080900 (ARERR 332)

2) Overview Console  à  View By = Selected Groups  à  Choose both Groups, press 
OK  à what happens ? -> You do not have write license (ARERR 8932) You do not 
have write access to field: 105052 (ARERR 330)

 

Regards

 

RAVI CHANDRA R | Sr.BMC Remedy Administrator

 



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FW: POLL: would you like the user tool back (7.6.04)

[Ramagiri, Ravi Chandra]

Hi All,

Big YES from my side..  :-) :-) 

Regards

RAVI CHANDRA R | Sr.BMC Remedy Administrator
DLF - SEZ, Block 5, 4th Floor, Manapakkam,Chennai - 600 089 | INDIA 



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, January 04, 2012 9:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: POLL: would you like the user tool back (7.6.04)

Honestly yes, at least for the purpose of some data administration.. I won't 
care much if not a single feature gets added to it in another 10 years as 
long as I could do the same things I can currently do (export data, run 
macros, easier run process actions on clients, etc)

Joe

-Original Message- 
From: John Baker
Sent: Tuesday, January 03, 2012 2:55 PM Newsgroups: 
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: POLL: would you like the user tool back (7.6.04)

Hello,

I'm going to vote yes and no. :-)

I've recently looked at HP Service Manager and the UI approach is very 
different. Whilst I'm no expert on building HP SM workflow (and indeed, I'm 
no expert on AR System workflow either), the UI appears to be built on 
something like Google Web Toolkit and delivered through Eclipse (exactly as 
BMC have done with the new admin tool) as well as a smarter web front end.

Both are fairly agile and whilst I prefer to do everything through a 
browser, complex UIs seem to 'feel' better through a thick client. And if a 
system can provide the same UI/workflow to both without much fuss, there 
should be little pain. HP appear to have gone through a lot of pain to eject 
a legacy framework and 'start again'.

I've taken a screenshot so you can take a look:

http://www.javasystemsolutions.com/img/others/hpsm-uis.png

It's not a perfect representation of both UIs, and one is clearly more 
attractive, but they are both functional.

The challenge for BMC is they haven't written the UI in GWT so the pain of 
two UIs is going to be much greater. Hence, it does make sense to pick the 
web, but other posters (Claire, Michael) have made the point very well that 
in order to ditch a thick client, the web application must be a true 
lightweight component.


John 

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Re: caught exception :Unable to get value of the property 'mObj'

[Ramagiri, Ravi Chandra]

Hi Ravindra,

 

We are using IE 8 and the version of Remedy is 7.6.

 

Thanks and Regards

 

RAVI CHANDRA R | Sr.BMC Remedy Administrator

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hamsagar, Ravindra
Sent: Friday, December 09, 2011 1:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: caught exception :Unable to get value of the property
'mObj'

 

** 

Could you please be bit specific like which IE version and which version
of remedy you are using?

We are using IE version 8 Onwards for AR 77 (Remedy) and it is working
fine as of now.

 

Thanks

Ravindra

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ramagiri, Ravi Chandra
Sent: Friday, December 09, 2011 12:23 PM
To: arslist@ARSLIST.ORG
Subject: caught exception :Unable to get value of the property 'mObj'

 

** 

Hi ,

 

I am keep on getting this error message whenever I tried to access the
remedy using IE . Please find the attached screenshot for your
reference.

 

Now this message is keep on appearing when I am  trying to create a new
incident also .

 

  

 

Please any work around for this error. 

 

Thanks and Regards

 

RAVI CHANDRA R | Sr.BMC Remedy Administrator
DLF - SEZ, Block 5, 4th Floor, Manapakkam,Chennai - 600 089 | INDIA 
ravi.chandra.ramag...@logica.com | www.logica.com
<http://www.logica.com/> Logica Pvt Ltd, registered in India (registered
number U30007KA1998PTC023830)
Registered Office: 124-125, Divyasree Technopolis, Off Airport Road,
Bangalore - 560 037

  <http://www.logica.com/> 

 


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<><>

caught exception :Unable to get value of the property 'mObj'

[Ramagiri, Ravi Chandra]

Hi ,

 

I am keep on getting this error message whenever I tried to access the
remedy using IE . Please find the attached screenshot for your
reference.

 

Now this message is keep on appearing when I am  trying to create a new
incident also .

 

  

 

Please any work around for this error. 

 

Thanks and Regards

 

RAVI CHANDRA R | Sr.BMC Remedy Administrator
DLF - SEZ, Block 5, 4th Floor, Manapakkam,Chennai - 600 089 | INDIA 
ravi.chandra.ramag...@logica.com | www.logica.com
 Logica Pvt Ltd, registered in India (registered
number U30007KA1998PTC023830)
Registered Office: 124-125, Divyasree Technopolis, Off Airport Road,
Bangalore - 560 037

   

 



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Re: Caught Exception Error

[Ravi Ramagiri]

I tried this , but it's not working .. Please can anybody help me in 
resolving this issue

  I have updated the mid tier patch with 008  2 months back ... Do I need 
to update any patch

Thanks & Regards,

Ravi

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Schryver, Curt
Sent: Wednesday, December 01, 2010 8:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Caught Exception Error

**
I haven't seen this exactly, but in the past when we've had Caught Exception 
errors, we deleted the person's record in the AR System User Preference form 
and it cleared up.  Hope this helps in some way...

Curt

Curt A. Schryver
717-810-2109 tel
cschry...@te.com



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ravi Ramagiri
Sent: Wednesday, December 01, 2010 9:56 AM
To: arslist@ARSLIST.ORG
Subject: Caught Exception Error
Importance: High
**
Hi All ,

   Have anybody  experienced the below issue.

 "  caught exception :Excepted '['   "


Please find the attached screen shot.

Thanks & Regards,

Ravi Chandra

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Caught Exception Error

[Ravi Ramagiri]

Hi All ,

   Have anybody  experienced the below issue.

 "  caught exception :Excepted '['   "


Please find the attached screen shot.

Thanks & Regards,

Ravi Chandra


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<>

Test

[Ravi Ramagiri]

Hi All ,

   This is a test email .

Thanks
Ravi


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Re: Caught ecception error

[Ramagiri]

Hi Rajesh ,

 

Thanks for the quick responds . We are using ARS 7.1  with mid tier
patch 008.

 

___

 

Thanks and regards,

Ravi Chandra  Ramagiri   

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nair, Rajesh SISPL
Sent: Tuesday, October 26, 2010 10:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: Caught ecception error

 

** 

HI

Can you please help out with the version please??

 

Regards

Rajesh 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramagiri
Sent: Tuesday, October 26, 2010 10:10 AM
To: arslist@ARSLIST.ORG
Subject: Caught ecception error
Importance: High

 

Hi All , 

 We are experiencing a major issue with mid tier form the client side .
When they are trying to login to remedy using IE or Mozilla , some are
getting blank screen and some with the error

 " caught exception :Expected'}' "

   Please anybody can help me in resolving the issue.



Thanks and regards,

Ravi Chandra  Ramagiri   

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Caught ecception error

[Ramagiri]

Hi All , 

 We are experiencing a major issue with mid tier form the client side .
When they are trying to login to remedy using IE or Mozilla , some are
getting blank screen and some with the error
 " caught exception :Expected'}' "

   Please anybody can help me in resolving the issue.


Thanks and regards,
Ravi Chandra  Ramagiri   



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Re: Caught Exception Errors

[Ramagiri]

Hi Radhika,

 

   For this error you need to install the latest patch for mid tier this
will resolve your issue.

 

___

 

Thanks and regards,

Ravi Chandra  Ramagiri   

BMC Remedy  Administrator

GSS Infotech,

Block B, Third Floor, Cyber Gateway, Hi Tech City, 

Hyderabad, Andhra Pradesh, India 500081.

Direct: 91-40-44556600-315  Mobile no: + 91-9985794493

E-mail id:  ravi.ramag...@gssinfotech
<mailto:anoop.ravind...@gssinfotech.com>  |Web: www.gssinfotech.com
<mailto:anoop.ravind...@gssinfotech.com> 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Teresa Fannin
Sent: Monday, September 20, 2010 1:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Caught Exception Errors

 

** We had to gp to version 5.5.30 of  Apache Tomcat to fix our caught
exception errors.  version ar 7.0.1  patch 6 and Mid tier 7.1 patch 7. Hope
this helps.   Not using  Mozilla  as far as I know.

Teresa

-Original Message-
From: Aluru, Radhika 
To: arslist@ARSLIST.ORG
Sent: Tue, Sep 14, 2010 3:51 am
Subject: Caught Exception Errors

** 

Hi List,

 

Users are getting Caught Exception Invalid object error while accessing
Remedy application. This is happening for some users and with all the
versions of Internet Explorer.

 

I searched in BMC knowledge base and found that the reason is Midtier
sending clientcore.js file of Mozilla instead of clientcore.js file of
Internet Explorer. Internet Explorer then will not recognize the file that
midtier sent and throws Exception error.

 

My questions are

 

1. Why midtier is not able to recognize the client browser type?

2. What is the problem if we delete clientcore.js file of Mozilla in the
midtier server?

 

Any ideas to resolve this issue is more appreciated.

 

Thanks a lot.

Regards, 

Radhika Aluru | Remedy Admin | Direct Line: +1 713 214 8270 | Mobile:
00919177708021 

 


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Remedy 7.1 New Server installation

[Ramagiri]

Hi All ,

 We are planning to implement new production server 7.1 in our
environment , we have already one remedy server "A" and trying to install a
new server "B". 

 Here I want to ask :- Is it possible to update the license of the
server "A"  to the new server " B" and how? . Please let me know how to do
this task. 

____
Thanks and regards,
Ravi Chandra  Ramagiri   



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incidnet count

[Ramagiri]

Hi all,

In our organization , the  remedy server incident number count is almost
filling. 
Please let me know how to increase the incident number count . is there
any form where I can configure this.



RAVI CHANDRA . RAMAGIRI



 

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Recall: Survey issue

[Ramagiri]

Ramagiri would like to recall the message, "Survey issue ".

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Survey issue

[Ramagiri]

Hi All , 

 My users are not able to submitted the Survey, For that users I
provided Read Licenses , But when I changed from read to Floating now they
are able to submit the Survey

  Is my approach is right or any suggestions from any body


RAVI CHANDRA . RAMAGIRI




 

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survey related issue

[Ramagiri]

Hi Friends , 

   Where are the survey responses are stored once the survey was responded.



RAVI CHANDRA . RAMAGIRI


 

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survey form

[Ramagiri]

Hi ,

Can anybody tell me what is the form used for survey link, were we can
update the link in that form.



RAVI CHANDRA . RAMAGIRI


 

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How to configure mirrored database server in remedy application

[Ramagiri]

Hi All, 

I need all of your help in configuration of database mirroring.

1)  We have two database server (SQL Server 2005) in over organization
and they are mirrored. 
2)  But when we are testing the failover database server to connect, the
AR application is not connecting .

Please let me know  , do I have to change the "ar.cfg" settings and
how . Is there any syntax for that.



RAVI CHANDRA . RAMAGIRI
Infrastructure Management Services Team
System Administrator  - Windows / Remedy
 (O) +91 40 44556600 (351)  (C) +91 9985794493  (V) 847-879-4995 Ext:- 351
* ravi.ramag...@gssamerica.com <mailto:rambabu.ru...@gssamerica.com> 

GSS America InfoTech Ltd., A SEI-CMMI Level 3 certified company 
Third Floor, Block 'B',
Cyber Gateway, HITEC City, 
Hyderabad - 500 081. AP. India
www.gssamerica.com <http://www.gssamerica.com/> 

 

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How to configure mirrored database server in remedy application

[Ramagiri]

Hi Team, 

I need all of your help in configuration of database mirroring.

1)  We have two database server (SQL Server 2005) in over organization
and they are mirrored. 
2)  But when we are testing the failover database server to connect, the
AR application is not connecting .

Please let me know  , do I have to change the "ar.cfg" settings and
how . Is there any syntax for that.



RAVI CHANDRA . RAMAGIRI
Infrastructure Management Services Team
System Administrator  - Windows / Remedy
 (O) +91 40 44556600 (351)  (C) +91 9985794493  (V) 847-879-4995 Ext:- 351
* ravi.ramag...@gssamerica.com <mailto:rambabu.ru...@gssamerica.com> 

GSS America InfoTech Ltd., A SEI-CMMI Level 3 certified company 
Third Floor, Block 'B',
Cyber Gateway, HITEC City, 
Hyderabad - 500 081. AP. India
www.gssamerica.com <http://www.gssamerica.com/> 

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Re: Multiple Mail box configuration on 7.1 ARSystem

[Ramagiri]

Thanks so much

___

RAVI CHANDRA . RAMAGIRI
Infrastructure Management Services Team
System Administrator  - Windows / Remedy
(O) +91 40 44556600 (351)  (C) +91 9985794493  (V) 847-879-4995 Ext:- 351
* ravi.ramag...@gssamerica.com



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Thursday, June 10, 2010 3:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Multiple Mail box configuration on 7.1 ARSystem

Hi,

I think that only one active outgoing mailbox can be active at any time if
the Email Server Name are the same. Which it usually are.

To fool the system, you can differentiate the configuration records with
aliases.

For example:
mail.rrr.se
mail
192.168.1.123

Or you can edit your local hosts file and add as many aliases you like.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hi Yogendra,
>
>
>
> Thanks a lot for the guidance .
>
>
>
> ___
>
>
>
> RAVI CHANDRA . RAMAGIRI
> Infrastructure Management Services Team
>
> System Administrator  - Windows / Remedy
> (O) +91 40 44556600 (351)  (C) +91 9985794493  (V) 847-879-4995 Ext:- 351
>
> * ravi.ramag...@gssamerica.com <mailto:rambabu.ru...@gssamerica.com>
>
>
>
>
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Chaudhari, Yogendra
> Sent: Thursday, June 10, 2010 11:53 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Multiple Mail box configuration on 7.1 ARSystem
>
>
>
> **
>
> Yes, absolutely you can configure multiple outgoing mail boxes on BMC
> Remedy
> Email Engine 7.1, you just have to add configuration in  "AR System Email
> Mailbox Configuration" form.
>
>
>
> Please refer "BMC Remedy Action Request System 7.1.00 Administering BMC
> Remedy Email Engine" guide, chapter 3 -  "Configuring mailboxes in the BMC
> Remedy Email Engine" for detailed steps.
>
>
>
> Regards,
>
> Yogendra
>
>
>
> DISCLAIMER: The opinions, statements, and/or suggested courses of action
> expressed in this E-mail do not necessarily reflect those of BMC Software,
> Inc.
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Ramagiri
> Sent: Wednesday, June 09, 2010 8:30 PM
> To: arslist@ARSLIST.ORG
> Subject: Multiple Mail box configuration on 7.1 ARSystem
>
>
>
> **
>
> Hi All,
>
>
>
>  Please can anybody tell me , is it possible to configure multiple
> outgoing mail box in Remedy 7.1.
>
> 
>
> RAVI CHANDRA . RAMAGIRI
> Infrastructure Management Services Team
>
> System Administrator  - Windows / Remedy
>  (O) +91 40 44556600 (351)  (C) +91 9985794493  (V) 847-879-4995 Ext:- 351
> *  <mailto:rambabu.ru...@gssamerica.com> ravi.ramag...@gssamerica.com
>
> GSS America InfoTech Ltd., A SEI-CMMI Level 3 certified company
> Third Floor, Block 'B',
> Cyber Gateway, HITEC City,
> Hyderabad - 500 081. AP. India
>
>  <http://www.gssamerica.com/> www.gssamerica.com
>
> P Please do not print this email unless it is absolutely necessary. Spread
> environmental awareness.
>
> Disclaimer
> This message contains confidential information and is intended only for
> the
> individual named. If you are not the named addressee you should not
> disseminate, distribute or copy this e-mail. Please notify the sender
> immediately by e-mail if you have received this e-mail by mistake and
> delete
> this e-mail from your system. E-mail transmission cannot be guaranteed to
> be
> secure or error-free as information could be intercepted, corrupted, lost,
> destroyed, arrive late or incomplete, or contain viruses. The sender
> therefore does not accept liability for any errors or omissions in the
> contents of this message, which arise as a result of e-mail transmission.
> If
> verification is required please request a hard-copy version.
>
>
>
> __ Information from ESET NOD32 Antivirus, version of virus
> signature
> database 5184 (20100609) __
>
> The message was checked by ESET NOD32 Antivirus.
>
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>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
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>
> __ In

Re: Multiple Mail box configuration on 7.1 ARSystem

[Ramagiri]

Hi Yogendra,

 

Thanks a lot for the guidance . 

 

___

 

RAVI CHANDRA . RAMAGIRI
Infrastructure Management Services Team

System Administrator  - Windows / Remedy
(O) +91 40 44556600 (351)  (C) +91 9985794493  (V) 847-879-4995 Ext:- 351

* ravi.ramag...@gssamerica.com <mailto:rambabu.ru...@gssamerica.com> 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chaudhari, Yogendra
Sent: Thursday, June 10, 2010 11:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Multiple Mail box configuration on 7.1 ARSystem

 

** 

Yes, absolutely you can configure multiple outgoing mail boxes on BMC Remedy
Email Engine 7.1, you just have to add configuration in  "AR System Email
Mailbox Configuration" form. 

 

Please refer "BMC Remedy Action Request System 7.1.00 Administering BMC
Remedy Email Engine" guide, chapter 3 -  "Configuring mailboxes in the BMC
Remedy Email Engine" for detailed steps.

 

Regards,

Yogendra

 

DISCLAIMER: The opinions, statements, and/or suggested courses of action
expressed in this E-mail do not necessarily reflect those of BMC Software,
Inc.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramagiri
Sent: Wednesday, June 09, 2010 8:30 PM
To: arslist@ARSLIST.ORG
Subject: Multiple Mail box configuration on 7.1 ARSystem

 

** 

Hi All,

 

 Please can anybody tell me , is it possible to configure multiple
outgoing mail box in Remedy 7.1. 

____

RAVI CHANDRA . RAMAGIRI
Infrastructure Management Services Team

System Administrator  - Windows / Remedy
 (O) +91 40 44556600 (351)  (C) +91 9985794493  (V) 847-879-4995 Ext:- 351
*  <mailto:rambabu.ru...@gssamerica.com> ravi.ramag...@gssamerica.com

GSS America InfoTech Ltd., A SEI-CMMI Level 3 certified company 
Third Floor, Block 'B',
Cyber Gateway, HITEC City,
Hyderabad - 500 081. AP. India

 <http://www.gssamerica.com/> www.gssamerica.com

P Please do not print this email unless it is absolutely necessary. Spread
environmental awareness.

Disclaimer
This message contains confidential information and is intended only for the
individual named. If you are not the named addressee you should not
disseminate, distribute or copy this e-mail. Please notify the sender
immediately by e-mail if you have received this e-mail by mistake and delete
this e-mail from your system. E-mail transmission cannot be guaranteed to be
secure or error-free as information could be intercepted, corrupted, lost,
destroyed, arrive late or incomplete, or contain viruses. The sender
therefore does not accept liability for any errors or omissions in the
contents of this message, which arise as a result of e-mail transmission. If
verification is required please request a hard-copy version.

 

__ Information from ESET NOD32 Antivirus, version of virus signature
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The message was checked by ESET NOD32 Antivirus.

http://www.eset.com

 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_



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Multiple Mail box configuration on 7.1 ARSystem

[Ramagiri]

Hi All,
 
 Please can anybody tell me , is it possible to configure multiple
outgoing mail box in Remedy 7.1. 



RAVI CHANDRA . RAMAGIRI
Infrastructure Management Services Team
System Administrator  - Windows / Remedy
 (O) +91 40 44556600 (351)  (C) +91 9985794493  (V) 847-879-4995 Ext:- 351
* ravi.ramag...@gssamerica.com <mailto:rambabu.ru...@gssamerica.com> 

GSS America InfoTech Ltd., A SEI-CMMI Level 3 certified company 
Third Floor, Block 'B',
Cyber Gateway, HITEC City, 
Hyderabad - 500 081. AP. India
www.gssamerica.com <http://www.gssamerica.com/> 

P Please do not print this email unless it is absolutely necessary. Spread
environmental awareness.
Disclaimer
This message contains confidential information and is intended only for the
individual named. If you are not the named addressee you should not
disseminate, distribute or copy this e-mail. Please notify the sender
immediately by e-mail if you have received this e-mail by mistake and delete
this e-mail from your system. E-mail transmission cannot be guaranteed to be
secure or error-free as information could be intercepted, corrupted, lost,
destroyed, arrive late or incomplete, or contain viruses. The sender
therefore does not accept liability for any errors or omissions in the
contents of this message, which arise as a result of e-mail transmission. If
verification is required please request a hard-copy version.



 

__ Information from ESET NOD32 Antivirus, version of virus signature
database 5184 (20100609) __

The message was checked by ESET NOD32 Antivirus.

http://www.eset.com
 

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Cannot able to login to Remedy Server 7.1

[Ramagiri]

Hi All, 

 

When I am login to AR System 7.1  user tool  , I am getting the below
error . Please suggest me what I need to do. All the services are running
properly.

 





 

RAVI CHANDRA . RAMAGIRI
Infrastructure Management Services Team

System Administrator  - Windows / Remedy
 (O) +91 40 44556600 (351)  (C) +91 9985794493  (V) 847-879-4995 Ext:- 351
*  <mailto:rambabu.ru...@gssamerica.com> ravi.ramag...@gssamerica.com

 

 


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Email messages in the AR System Email Messages are not sent

[Ramagiri]

Hi All,

 

We are using AR System 7.1. The problem is ...

 

   " Email messages in the  "AR System Email Messages "form are not sent
when new incident is raised, assigned or change the status". 

 Is this due to high AR System email Massages.

 

  Please suggest why this problem occurs. Right now the email messages
count is show below. If Yes ,is there any limit for this message count.

 





 

RAVI CHANDRA . RAMAGIRI
Infrastructure Management Services Team

System Administrator  - Windows / Remedy
*  <mailto:rambabu.ru...@gssamerica.com> ravi.ramag...@gssamerica.com

Please do not print this email unless it is absolutely necessary. Spread
environmental awareness.

Disclaimer
This message contains confidential information and is intended only for the
individual named. If you are not the named addressee you should not
disseminate, distribute or copy this e-mail. Please notify the sender
immediately by e-mail if you have received this e-mail by mistake and delete
this e-mail from your system. E-mail transmission cannot be guaranteed to be
secure or error-free as information could be intercepted, corrupted, lost,
destroyed, arrive late or incomplete, or contain viruses. The sender
therefore does not accept liability for any errors or omissions in the
contents of this message, which arise as a result of e-mail transmission. If
verification is required please request a hard-copy version.

 

 







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Email notifications are not sent when new inccident is raised or change the status

[Ramagiri]

Hi All,

 

We are using AR System 7.1. The problem is ...

 

   " Email notifications are not sent when new incident is raised or change
the status". 

 Is this due to high AR System email Massages.

 

  Please suggest why this problem occurs.

 



 

RAVI CHANDRA . RAMAGIRI
Infrastructure Management Services Team

System Administrator  - Windows / Remedy
*  <mailto:rambabu.ru...@gssamerica.com> ravi.ramag...@gssamerica.com

Please do not print this email unless it is absolutely necessary. Spread
environmental awareness.

Disclaimer
This message contains confidential information and is intended only for the
individual named. If you are not the named addressee you should not
disseminate, distribute or copy this e-mail. Please notify the sender
immediately by e-mail if you have received this e-mail by mistake and delete
this e-mail from your system. E-mail transmission cannot be guaranteed to be
secure or error-free as information could be intercepted, corrupted, lost,
destroyed, arrive late or incomplete, or contain viruses. The sender
therefore does not accept liability for any errors or omissions in the
contents of this message, which arise as a result of e-mail transmission. If
verification is required please request a hard-copy version.

 

 


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Link in all the notification mails

[Ramagiri]

Hi All,

 

   Please help me, is there any way to disable the below link which is
attached in the email notification which is sent to the user in Resolved
mail.

 

http://
<http://%3cservername%3e/arsys/servlet/ViewFormServlet?form=NTE%3aNotifier&s
erver=%3cservername%3e&eid=NTS00300515>
/arsys/servlet/ViewFormServlet?form=NTE%3aNotifier&server=&eid=NTS00300515 

 

Below is the screenshot for you reference.

 



 

 

____

 

RAVI CHANDRA . RAMAGIRI
Infrastructure Management Services Team

System Administrator  - Windows / Remedy
 (O) +91 40 44556600 (351)  (C) +91 9985794493  (V) 847-879-4995 Ext:- 351
*  <mailto:rambabu.ru...@gssamerica.com> ravi.ramag...@gssamerica.com

 

GSS America InfoTech Ltd., A SEI-CMMI Level 3 certified company 
Third Floor, Block 'B',
Cyber Gateway, HITEC City, 
Hyderabad - 500 081. AP. India

 <http://www.gssamerica.com/> www.gssamerica.com

 

P Please do not print this email unless it is absolutely necessary. Spread
environmental awareness.

Disclaimer
This message contains confidential information and is intended only for the
individual named. If you are not the named addressee you should not
disseminate, distribute or copy this e-mail. Please notify the sender
immediately by e-mail if you have received this e-mail by mistake and delete
this e-mail from your system. E-mail transmission cannot be guaranteed to be
secure or error-free as information could be intercepted, corrupted, lost,
destroyed, arrive late or incomplete, or contain viruses. The sender
therefore does not accept liability for any errors or omissions in the
contents of this message, which arise as a result of e-mail transmission. If
verification is required please request a hard-copy version.

 

 


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incident count problem

[Ramagiri]

Hi All , 

 

I have installed mid tier patch 008 and restart the tomcat server. When
I checked with my incident numbering they have changed. Below is the screen
shot 

 



 

Before patch installed the incident count was #17709 and after installation
of the patch the incident count is #18706 and there is a 

1000 incident difference. Please let me know is this will affect the
incident counts.



 

RAVI CHANDRA . RAMAGIRI
Infrastructure Management Services Team

System Administrator  - Windows / Remedy
 (O) +91 40 44556600 (351)  (C) +91 9985794493  (V) 847-879-4995 Ext:- 351
*  <mailto:rambabu.ru...@gssamerica.com> ravi.ramag...@gssamerica.com

 

GSS America InfoTech Ltd., A SEI-CMMI Level 3 certified company 
Third Floor, Block 'B',
Cyber Gateway, HITEC City, 
Hyderabad - 500 081. AP. India

 <http://www.gssamerica.com/> www.gssamerica.com

 

P Please do not print this email unless it is absolutely necessary. Spread
environmental awareness.

Disclaimer
This message contains confidential information and is intended only for the
individual named. If you are not the named addressee you should not
disseminate, distribute or copy this e-mail. Please notify the sender
immediately by e-mail if you have received this e-mail by mistake and delete
this e-mail from your system. E-mail transmission cannot be guaranteed to be
secure or error-free as information could be intercepted, corrupted, lost,
destroyed, arrive late or incomplete, or contain viruses. The sender
therefore does not accept liability for any errors or omissions in the
contents of this message, which arise as a result of e-mail transmission. If
verification is required please request a hard-copy version.

 

 


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Re: User is able to login after making status to OFFLINE

[Ravi Chandra . RAmagiri]

Thanks Roger

Quoting Roger Justice :

The Incident records are tied to the CTM:People not the User. The  
User is how a login is validated not the CTM:People. If you delete  
the People record it will still not affect any Incidents.






-Original Message-
From: Ravi Chandra . RAmagiri 
To: arslist@ARSLIST.ORG
Sent: Fri, Mar 26, 2010 1:42 pm
Subject: Re: User is able to login after making status to OFFLINE


Hi Roger,

  Thanks alot for the immediate response.

  It's not the AD account. We have not intergrated remedy with AD.  
If we delete the user account in Remedy, will the incidents related  
to user will delete? Please guide me with the right steps, how to  
take the user to offline or disable stauts in Remedy account.


Thanks & Regards,
Ravi Chandra

Quoting ravi.ramag...@gssamerica.com:


Hi All,

I need help in resolving this issue.

One of my team member left the company, so i made his status as >  
OFFLINE in " PEOPLE" form and in "USER" form " DISABLE".When i  
tried > to login he is ble to login and still able to create and  
modify the > incident. Please help me in this, how to take a user  
to offline or > let me know in which status should i have to change.


Thanks & Regards,

Ravi Chandra.R



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Re: User is able to login after making status to OFFLINE

[Ravi Chandra . RAmagiri]

Hi Roger,

   Thanks alot for the immediate response.

   It's not the AD account. We have not intergrated remedy with AD.  
If we delete the user account in Remedy, will the incidents related to  
user will delete? Please guide me with the right steps, how to take  
the user to offline or disable stauts in Remedy account.


Thanks & Regards,
Ravi Chandra

Quoting ravi.ramag...@gssamerica.com:


 Hi All,

I need help in resolving this issue.

One of my team member left the company, so i made his status as  
OFFLINE in " PEOPLE" form and in "USER" form " DISABLE".When i tried  
to login he is ble to login and still able to create and modify the  
incident. Please help me in this, how to take a user to offline or  
let me know in which status should i have to change.


Thanks & Regards,

Ravi Chandra.R



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User is able to login after making status to OFFLINE

[Ravi Chandra . RAmagiri]

 Hi All,

I need help in resolving this issue.

One of my team member left the company, so i made his status as  
OFFLINE in " PEOPLE" form and in "USER" form " DISABLE".When i tried  
to login he is ble to login and still able to create and modify the  
incident. Please help me in this, how to take a user to offline or let  
me know in which status should i have to change.


Thanks & Regards,

Ravi Chandra.R

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Error in RKM

[Ramagiri]

 Hi All , 

  I have installed BMC Remedy Knowledge Management 7.2 in one of the
server and the Application and Database server are in different servers. 

  When I am trying to configure the RKM server I am getting the
following error below is the screen shot . Please any one can suggest what I
need to do . 

  I have followed the following steps :- 

  1 ) Open the kms_config.xml file with any standard text editor.The
kms_config.xml file is located in the following folder:\BMC Remedy Knowledge
Management\data\kms_conf

2 ) Locate the  element. It is similar to the following
statement:

3 )  Make the following changes:

.   Change the driver attribute to the following value:database
driver="com.microsoft.sqlserver.jdbc.SQLServerDriver"

.   Change the url attribute to the following
value:url="jdbc:sqlserver://:1433"

The  element should be similar to the following
statement:

  4  ) Save the kms_config.xml file.   5  )Restart web services.

  And also I have checked with moving the following files :- 

 

1) Stop Tomcat , Move the following files to your desktop
from the .\AR System\Mid Tier\WEB-INF\lib directory ,Arapi71.jar
,Arutil71.jar ,Start Tomcat,Go back to the RKM URL and try the config wizard
again . But no use , need all your help.

Thanks & Regards, 

Ravi Chandra.R


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ARSystem 7.1 Administrator Part 1

[Ramagiri]

Hi All, 

 

I am planning to write  AR System 7.1 Administrator Part 1 examination
I need all your help to send me the sample question and  answer papers for
preparation.

 

Any suggestions.

 



 

RAVI CHANDRA . RAMAGIRI
Infrastructure Management Services Team

System Administrator  - Windows / Remedy
 (O) +91 40 44556600 (351)  (C) +91 9985794493  (V) 847-879-4995 Ext:- 351
*  <mailto:rambabu.ru...@gssamerica.com> ravi.ramag...@gssamerica.com

 

GSS America InfoTech Ltd., A SEI-CMMI Level 3 certified company 
Third Floor, Block 'B',
Cyber Gateway, HITEC City, 
Hyderabad - 500 081. AP. India

 <http://www.gssamerica.com/> www.gssamerica.com

 

P Please do not print this email unless it is absolutely necessary. Spread
environmental awareness.

Disclaimer
This message contains confidential information and is intended only for the
individual named. If you are not the named addressee you should not
disseminate, distribute or copy this e-mail. Please notify the sender
immediately by e-mail if you have received this e-mail by mistake and delete
this e-mail from your system. E-mail transmission cannot be guaranteed to be
secure or error-free as information could be intercepted, corrupted, lost,
destroyed, arrive late or incomplete, or contain viruses. The sender
therefore does not accept liability for any errors or omissions in the
contents of this message, which arise as a result of e-mail transmission. If
verification is required please request a hard-copy version.

 

 


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Separation of DB and Application server

[Ramagiri]

Hi , 

 

   Right now we have application and the DB server in one server . We would
like to separate DB to different server, what kind of precautions and
preliminary steps need to 

   take care to do this task.Please need all your help.

 

Details:-

 

ARSystem7.1+ITSM7.0.03+Windows Enterprise 2003 with SP2 + Sql Server 2005+
Apache Tomcat as webserver.

 



 

RAVI CHANDRA . RAMAGIRI
Infrastructure Management Services Team

System Administrator  - Windows / Remedy
 (O) +91 40 44556600 (351)  (C) +91 9985794493  (V) 847-879-4995 Ext:- 351
*  <mailto:rambabu.ru...@gssamerica.com> ravi.ramag...@gssamerica.com

 

GSS America InfoTech Ltd., A SEI-CMMI Level 3 certified company 
Third Floor, Block 'B',
Cyber Gateway, HITEC City, 
Hyderabad - 500 081. AP. India

 <http://www.gssamerica.com/> www.gssamerica.com

 

P Please do not print this email unless it is absolutely necessary. Spread
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This message contains confidential information and is intended only for the
individual named. If you are not the named addressee you should not
disseminate, distribute or copy this e-mail. Please notify the sender
immediately by e-mail if you have received this e-mail by mistake and delete
this e-mail from your system. E-mail transmission cannot be guaranteed to be
secure or error-free as information could be intercepted, corrupted, lost,
destroyed, arrive late or incomplete, or contain viruses. The sender
therefore does not accept liability for any errors or omissions in the
contents of this message, which arise as a result of e-mail transmission. If
verification is required please request a hard-copy version.

 

 


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Re: fast way to find the object in Remedy

[Ramagiri]

Hi Atif , 

 

   Login to aradmin with administrator and in that go the  Views tab   in
that  go to  BY FORM  after going to that select  the option  " Selected
Forms "  and in the available forms :- select the form you want and add in
the selected forms  and click ok .  Now you can find only that form or
objects you want in active links , filters etc . 

 

 

Ravi 

 

___

 

RAVI CHANDRA . RAMAGIRI
Infrastructure Management Services Team

System Administrator  - Windows / Remedy
(O) +91 40 44556600 (351)  (C) +91 9985794493  (V) 847-879-4995 Ext:- 351

* ravi.ramag...@gssamerica.com <mailto:rambabu.ru...@gssamerica.com> 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ITN (Atif Akbar)
Sent: Monday, December 14, 2009 5:39 PM
To: arslist@ARSLIST.ORG
Subject: fast way to find the object in Remedy

 

** 

Hi,

 

I am using Remedy 7 and need to know the quickest way to find that Objects
(e.g. active links, Filters) related to Form. 

 

Thanks & Regards

Atif Akbar

 

 

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Re: Caught Ecception Error

[Ramagiri]

In think only in one machine .

 

___

 

RAVI CHANDRA . RAMAGIRI
Infrastructure Management Services Team

System Administrator 
(O) +91 40 44556600 (351)  (C) +91 9985794493  (V) 847-879-4995 Ext:- 351

* ravi.ramag...@gssamerica.com <mailto:rambabu.ru...@gssamerica.com> 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Friday, November 13, 2009 1:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Caught Ecception Error

 

** 

Does this happen on all machines that try or just one?

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramagiri
Sent: Thursday, November 12, 2009 11:33 AM
To: arslist@ARSLIST.ORG
Subject: Caught Ecception Error

** 

Hi All , 

 

Please can anybody explain why this error will get while we try to login
with IE or Fire Fox browser.

 

I have did what LJ and  Begosh, Kevin told me to do but still this error
occurs. I flush the cache of mid tier and disable the  " persistence cache
mode ".

Is this the problem with the  browser or any thing else.

 

   

 



 

RAVI CHANDRA . RAMAGIRI
Infrastructure Management Services Team

System Administrator 
 (O) +91 40 44556600 (351)  (C) +91 9985794493  (V) 847-879-4995 Ext:- 351
* ravi.ramag...@gssamerica.com <mailto:rambabu.ru...@gssamerica.com> 

 

GSS America InfoTech Ltd., A SEI-CMMI Level 3 certified company 
Third Floor, Block 'B',
Cyber Gateway, HITEC City, 
Hyderabad - 500 081. AP. India

www.gssamerica.com <http://www.gssamerica.com/>  


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Re: Caught Ecception Error

[Ramagiri]

Yes Kevin , 

 

If I am not wrong you are talking about the IE  or Fire Fox cache right.
Yes I asked to do that from the client side .

___

 

RAVI CHANDRA . RAMAGIRI
Infrastructure Management Services Team

System Administrator 
(O) +91 40 44556600 (351)  (C) +91 9985794493  (V) 847-879-4995 Ext:- 351

* ravi.ramag...@gssamerica.com <mailto:rambabu.ru...@gssamerica.com> 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin
Sent: Friday, November 13, 2009 12:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Caught Ecception Error

 

** 

Did you have the user flush their cache?

 

Kevin Begosh, RSP

Remedy Development

ACE-IT

IS&GS Defense

301-791-3540 Phone

240-291-2467 Cell

kevin.beg...@lmco.com

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramagiri
Sent: Thursday, November 12, 2009 11:33 AM
To: arslist@ARSLIST.ORG
Subject: Caught Ecception Error

 

** 

Hi All , 

 

Please can anybody explain why this error will get while we try to login
with IE or Fire Fox browser.

 

I have did what LJ and  Begosh, Kevin told me to do but still this error
occurs. I flush the cache of mid tier and disable the  " persistence cache
mode ".

Is this the problem with the  browser or any thing else.

 

   

 



 

RAVI CHANDRA . RAMAGIRI
Infrastructure Management Services Team

System Administrator 
 (O) +91 40 44556600 (351)  (C) +91 9985794493  (V) 847-879-4995 Ext:- 351
* ravi.ramag...@gssamerica.com <mailto:rambabu.ru...@gssamerica.com> 

 

GSS America InfoTech Ltd., A SEI-CMMI Level 3 certified company 
Third Floor, Block 'B',
Cyber Gateway, HITEC City, 
Hyderabad - 500 081. AP. India

www.gssamerica.com <http://www.gssamerica.com/> 

 


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Caught Ecception Error

[Ramagiri]

Hi All , 

 

Please can anybody explain why this error will get while we try to login
with IE or Fire Fox browser.

 

I have did what LJ and  Begosh, Kevin told me to do but still this error
occurs. I flush the cache of mid tier and disable the  " persistence cache
mode ".

Is this the problem with the  browser or any thing else.



 

   

 



 

RAVI CHANDRA . RAMAGIRI
Infrastructure Management Services Team

System Administrator 
 (O) +91 40 44556600 (351)  (C) +91 9985794493  (V) 847-879-4995 Ext:- 351
*  <mailto:rambabu.ru...@gssamerica.com> ravi.ramag...@gssamerica.com

 

GSS America InfoTech Ltd., A SEI-CMMI Level 3 certified company 
Third Floor, Block 'B',
Cyber Gateway, HITEC City, 
Hyderabad - 500 081. AP. India

 <http://www.gssamerica.com/> www.gssamerica.com

 

P Please do not print this email unless it is absolutely necessary. Spread
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This message contains confidential information and is intended only for the
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disseminate, distribute or copy this e-mail. Please notify the sender
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destroyed, arrive late or incomplete, or contain viruses. The sender
therefore does not accept liability for any errors or omissions in the
contents of this message, which arise as a result of e-mail transmission. If
verification is required please request a hard-copy version.

 

 


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Re: Caught Exception issue

[Ramagiri]

Thanks a lot Kevin 

 

  But the problem still the error not resolved . Please help me out what can
I do to fix this issue. 

 

___

 

RAVI CHANDRA . RAMAGIRI
Infrastructure Management Services Team

System Administrator 
(O) +91 40 44556600 (351)  (C) +91 9985794493  (V) 847-879-4995 Ext:- 351

* ravi.ramag...@gssamerica.com <mailto:rambabu.ru...@gssamerica.com> 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin
Sent: Tuesday, November 03, 2009 11:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Caught Exception issue

 

** 

Also we had this issue a lot, I mean someone was getting it every day.  We
turned off the enable persistence cache and that stopped the error from
happening.

 

Kevin Begosh, RSP

Remedy Development

ACE-IT

IS&GS Defense

301-791-3540 Phone

240-291-2467 Cell

kevin.beg...@lmco.com

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, November 03, 2009 7:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Caught Exception issue

 

** 

Raavi,

With only a single exception, I have found the 'caught exception' to be
either a client or server side cache issue.  Flush both and your error is
likely to go away.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramagiri
Sent: Monday, November 02, 2009 5:17 PM
To: arslist@ARSLIST.ORG
Subject: Caught Exception issue

** 

 

Hi , 

 

I am getting this following error when trying to login with web
interface . 

 

   Please find the attachment  and help me out in resolving this issue.

 

Thanks & Regards ,

 Raavi 

 

 

 



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Re: Caught Exception issue

[Ramagiri]

I have flushed the mid tier cache too , but still the issue not resolved. Is
there any other settings which we need to set.

 

___

 

RAVI CHANDRA . RAMAGIRI
Infrastructure Management Services Team

System Administrator 
(O) +91 40 44556600 (351)  (C) +91 9985794493  (V) 847-879-4995 Ext:- 351

* ravi.ramag...@gssamerica.com <mailto:rambabu.ru...@gssamerica.com> 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin
Sent: Wednesday, November 04, 2009 2:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Caught Exception issue

 

** 

Well you have to flush the mid tier cache like LJ said.  Whenever I flushed
the cache it fixed the issue for me, the step I gave helped mine from
happening every day.  

 

Kevin Begosh, RSP

Remedy Development

ACE-IT

IS&GS Defense

301-791-3540 Phone

240-291-2467 Cell

kevin.beg...@lmco.com

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramagiri
Sent: Tuesday, November 03, 2009 1:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Caught Exception issue

 

** 

Thanks a lot Kevin 

 

  But the problem still the error not resolved . Please help me out what can
I do to fix this issue. 

 

___

 

RAVI CHANDRA . RAMAGIRI
Infrastructure Management Services Team

System Administrator 
(O) +91 40 44556600 (351)  (C) +91 9985794493  (V) 847-879-4995 Ext:- 351

* ravi.ramag...@gssamerica.com <mailto:rambabu.ru...@gssamerica.com> 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin
Sent: Tuesday, November 03, 2009 11:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Caught Exception issue

 

** 

Also we had this issue a lot, I mean someone was getting it every day.  We
turned off the enable persistence cache and that stopped the error from
happening.

 

Kevin Begosh, RSP

Remedy Development

ACE-IT

IS&GS Defense

301-791-3540 Phone

240-291-2467 Cell

kevin.beg...@lmco.com

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, November 03, 2009 7:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Caught Exception issue

 

** 

Raavi,

With only a single exception, I have found the 'caught exception' to be
either a client or server side cache issue.  Flush both and your error is
likely to go away.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramagiri
Sent: Monday, November 02, 2009 5:17 PM
To: arslist@ARSLIST.ORG
Subject: Caught Exception issue

** 

 

Hi , 

 

I am getting this following error when trying to login with web
interface . 

 

   Please find the attachment  and help me out in resolving this issue.

 

Thanks & Regards ,

 Raavi 

 

 

 



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Caught Exception issue

[Ramagiri]

 

Hi , 

 

I am getting this following error when trying to login with web
interface . 

 

   Please find the attachment  and help me out in resolving this issue.

 

Thanks & Regards ,

 Raavi 

 

 






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Re: Error 382

[Ramagiri]

Hi  every body ,

 

Thanks LJ Longwing , Arbot Drone and Begosh, Kevin



 

Thanks & Regards, 

 

Ravi Chandra .Ramagiri

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin
Sent: Wednesday, October 14, 2009 11:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Error 382

 

** 

Whenever I have received this error I have always turned on SQL logging and
filter logging on the same log and it help me find what table it was being
pushed to when the error occurred.  Once you have the table you can
backwards engineer the log to see what is wrong with the data.

 

Kevin Begosh, RSP

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Arbot Drone
Sent: Wednesday, October 14, 2009 12:13 PM
To: arslist@ARSLIST.ORG
Subject: Error 382

 

** 

LJ is correct.  However, the unique index need not be on the People form.

 

When making modifications to a People record, key values are often pushed to
other forms.

 

On occasion there may be an "orphan" record on one or more of the forms that
this People information is pushed. (Can you save a different value for this
record?)

 

Best way to determine which forms may be getting a push is to turn on Active
Link and Filter logging. Then check for unique indexes on these forms.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Wednesday, October 14, 2009 12:53 PM
To: arslist@ARSLIST.ORG
Subject: [Probable SPAM] Re: Error 382

 

** 

That means that a unique index has been defined on that form, and based on
the field you are updating, I would say it's the email ID.  This means that
there is another record in the table with the value you are trying to change
this record to.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramagiri
Sent: Wednesday, October 14, 2009 10:44 AM
To: arslist@ARSLIST.ORG
Subject: Error 382

** 

Hi everybody ,

 

I am new to this arslist . I need your help in resolving this error
.

 

I am getting this error when iam updating the email id in the people
form.

 



 

Please  help me with the  resolution steps .

 

Thanks & Regards,

 

Ravi Chandra .R 

 

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Error 382

[Ramagiri]

Hi everybody ,

 

I am new to this arslist . I need your help in resolving this error
.

 

I am getting this error when iam updating the email id in the people
form.

 



 

Please  help me with the  resolution steps .

 

Thanks & Regards,

 

Ravi Chandra .R 

 


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Caught exception :o is null

[Ramagiri]

Hi All, 

 

   Please assist me in resolving this issue  . When I am trying to login to
Remedy 7.1 I am getting  "Caught exception :o is null" 

   I am using internet explorer.

 

   Please help me out.

 



 

RAVI CHANDRA . RAMAGIRI



 


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