Modifying SLM action notification messages to show SVT name
Hello List! I need to include the Service Target name in the SLM notification actions. >From what I understood, when a SVT is created also are created filters to push notifications to the form SLM:RuleActionNotifier. I found out that in HPD:HelpDesk the field zD_TADOccured is the field that stores the milestone instanceID, I believe that this is the milestone that last occured. This is what the filters use as qualification to build the message that is pushed to SLM:RuleActionNotifier. The question is: Is there any field that stores the last SVT that had the milestone occurred? I have found the following fields, but I'm not sure if they are exactly what I'm looking for: zD_SVTReqID zD_SVTInstanceID The environment is ARS 7.1, SLM 7.0. Has anyone done this customization before and could provide some information? Thanks in advance for any assistance! Rudolf ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Approval Mappings when category is different than something
Ok, so there is no way to say: This mapping should be triggered when category different from "ABC", right? I need to create one mapping for each of the other categories? I understand that having 2 mappings, one for every category and one for that specific one, with different levels, both will be triggered when I use the single category (because it falls on the "every category" mapping). I would still have the two approval requests in sequence, or am I missing something? Thanks much, Rick. Regards, Rudolf On Thu, Apr 15, 2010 at 11:29 AM, Rick Cook wrote: > ** > You should be able to do it by creating one mapping for all categories and > another for just the single category. Set the Level of the single category > at a lower value than that of the global one. If it hits, it will go there. > > Rick > On Thu, Apr 15, 2010 at 7:25 AM, Rudolf Schwarzkopf < > rudolf.schwarzk...@googlemail.com> wrote: > >> ** >> Hello list, >> >> Is there any simple way to make a person an approver if the category of a >> change, for instance, is different from something? >> >> In the Approval Mappings of Change Management I need one person (person A) >> to be the approver when a change has a operational category different from >> something. >> I want another person (person B) to be the approver when all the other >> criterias are met, but only if a specific operational category is used. >> >> So person B approves when category = ABC, person A approvers when category >> different from ABC. >> >> Is there a simple way to do this? Or do I need to create mappings for all >> the other operational categories to person A? >> >> I don't know if I was clear explaining the issue. Thank you for any help! >> >> Thanks, >> >> Rudolf >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Approval Mappings when category is different than something
Hello list, Is there any simple way to make a person an approver if the category of a change, for instance, is different from something? In the Approval Mappings of Change Management I need one person (person A) to be the approver when a change has a operational category different from something. I want another person (person B) to be the approver when all the other criterias are met, but only if a specific operational category is used. So person B approves when category = ABC, person A approvers when category different from ABC. Is there a simple way to do this? Or do I need to create mappings for all the other operational categories to person A? I don't know if I was clear explaining the issue. Thank you for any help! Thanks, Rudolf ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Date/Time Error 9376
Hi Lyle, Thank you for your response. That is exactly what is happening, the user is not directly changing a date value, just trying to approve a change in the Approval Central of ITSM (I'm not sure if workflow is triggered to update a date field though). To ensure the locale is correct I'm going to set the locale for all the users. For the users that still does not have an application preferences record I believe that the system locale, present in the Configuration tab of AR System Administration Console, would be used. My only concern is that for new records created in the future the default should be the system locale and not blank as I have seen, to avoid using the client machine locale as much as possible. Is there any place that I can specify a default locale for the Application Preferences that will be created in the future? Or the only way would be to set a default value for the field in the form? Thanks again, Rudolf On Tue, Mar 23, 2010 at 3:56 PM, Lyle Taylor wrote: > ** > > I’ve had issues with people in different locales trying to submit records. > What was odd was that they didn’t always have to change a date for it to > cause issues – a field would have a date in it, in the format that Remedy > displayed it in, and then it would complain that the date was in the wrong > format when the user tried to save the changes. I think that’s probably a > bug in the tool. I worked around it by specifying a locale on the user’s > preference record (generally setting it to en_US). Not necessarily the best > option (especially since it may change their settings to something out of > their norm), but it worked. You could also trying specifying they actual > locale if it’s not en_US to see if forcing it to a specific value helps take > care of the issue. > > > > Lyle > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Rudolf Schwarzkopf > *Sent:* Monday, March 22, 2010 2:51 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Date/Time Error 9376 > > > > ** > > Hello list, > > > > We are experience an issue with the ITSM Change Management approvals, but > which I believe is more like a ARS date/time issue. > > > > While trying to approve a change the following error pops up to the user: > > > > "Format of data or time value is not recognized. > > . > > . > > Earliest Start Date (ARERR 9376)" > > > > The user trying to approve has the locale set to blank in his Application > Preferences record. > > The user that submitted the change record has no record in the Application > Preferences form. > > > > I believe this would be an issue related to a user submitting a change > using MM/DD locale and the other user, by approving, modifying the change > but using DD/MM locale. > > > > Would this be the case of this error? > > > > Which would be the best way to avoid this type of issues? Should I set the > same locale to all users? > > How do I set a default locale for those that does not have a application > preference record? > > > > Thank you in advance for any assistance!!! > > > > Regards, > > > > Rudolf > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > NOTICE: This email message is for the sole use of the intended recipient(s) > and may contain confidential and privileged information. Any unauthorized > review, use, disclosure or distribution is prohibited. If you are not the > intended recipient, please contact the sender by reply email and destroy all > copies of the original message. > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Date/Time Error 9376
Hello list, We are experience an issue with the ITSM Change Management approvals, but which I believe is more like a ARS date/time issue. While trying to approve a change the following error pops up to the user: "Format of data or time value is not recognized. . . Earliest Start Date (ARERR 9376)" The user trying to approve has the locale set to blank in his Application Preferences record. The user that submitted the change record has no record in the Application Preferences form. I believe this would be an issue related to a user submitting a change using MM/DD locale and the other user, by approving, modifying the change but using DD/MM locale. Would this be the case of this error? Which would be the best way to avoid this type of issues? Should I set the same locale to all users? How do I set a default locale for those that does not have a application preference record? Thank you in advance for any assistance!!! Regards, Rudolf ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
SLM Calculation regarding time segment
Hi list, We have the following problem: we need to calculate the elapsed time for a support group work on an incident. This calculation need to regard the time that the support group is not working. We also created a view form that´s join the HPD:help desk, SLM:Measurement and SLM:TeamMeasurement forms extracting the fields for a report. We also verified a filter (SLM:TeamMeasurement:CalculateElapsedTime) running the function "application-Bus-Time2-Assoc-Diff" that would calculate the elapse time regarding the respective time segment available and unavailable. But, for all the records in the form SLM:TeamMeasurement, none has the fields BTHolidays_tmp and BTWorkdays_tmp filled with some value, bothare null. This fields are parameters for the application-Bus-Time2-Assoc-Diff function and your value came from the SLM:Measurement form (zD_BTHolidays and zD_BTWorkdays, both null too). This way, the calculation do not run correctly. Someone knows where these fields are filled, or we will fill them manually? We saw a lot of documentation but we don't successed in it. Thanks, Rudolf ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: FW: OT-BMC Software cut 350 jobs, including 50 here in Houston
Friday Humor? On Tue, Dec 9, 2008 at 4:38 PM, Sanford, Claire < [EMAIL PROTECTED]> wrote: > ** > > I sent this on Friday > > __ > *From: * Sanford, Claire > *Sent: * Friday, December 05, 2008 1:13 PM > *To:* 'arslist@ARSLIST.ORG' > *Subject: * OT-BMC Software cut 350 jobs, including 50 here in > Houston > > *BMC Software cut 350 jobs, including 50 here in Houston* > > By BRAD HEM Copyright 2008 Houston Chronicle > Dec. 5, 2008, 12:03PM > > > BMC Software will cut 350 jobs, including 50 in its hometown of Houston, by > the end of the month, the company said today in a regulatory filing. > > The cuts are expected to cost the company $18 million to $23 million in > severance and other termination costs, which will be booked in the third and > fourth quarters of 2009, BMC said. > > Company leaders committed to make the cuts on Nov. 20 and notified > employees this morning. The layoffs will hit a variety of types of workers > in several countries where the company operates. The company has about 1,100 > workers in Houston and about 5,900 worldwide. > > BMC said future work force reductions may be needed if global economic > conditions continue to deteriorate. > > [EMAIL PROTECTED] > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Mid-Tier issue (Help!)
Hi William, Thanks for your reply. We are using an Oracle 10G RAC remote database. Regards, Rudolf On Sat, Dec 6, 2008 at 6:48 PM, William Rentfrow <[EMAIL PROTECTED] > wrote: > ** What is your database? And is it remote or local? > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Rudolf Schwarzkopf > *Sent:* Saturday, December 06, 2008 12:00 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Mid-Tier issue (Help!) > > ** > > Hi List, > > We are experiencing problems with our Mid-Tier servers. The login page > freezes after pressing the login button. > After some time mid-tier returns to function. Sometimes it happens to one > mid-tier server, sometimes to the other. > > What we can see from the logs are RPC call ARERR 91 errors while trying to > perform actions on login, like retrieving user preferences or saved > searches, such as: > > "Dec 6, 2008 3:47:38 PM - WARNING (com.remedy.log.SESSION) : Error loading > preference from server for the user DemoARERR [91] RPC call > failed : ONC/RPC call timed out > at > com.remedy.arsys.goat.preferences.ARUserPreferences.clearAndLoadDefaultFields(Unknown > Source) > at > com.remedy.arsys.goat.preferences.ARUserPreferences.loadFromServer(Unknown > Source) > at > com.remedy.arsys.goat.preferences.ARUserPreferences.addConfiguredPreferences(Unknown > Source) > at com.remedy.arsys.goat.preferences.ARUserPreferences.(Unknown > Source) > at > com.remedy.arsys.goat.preferences.ARUserPreferences.getUserPreferences(Unknown > Source) > ... > Dec 6, 2008 3:42:38 PM - FINE (com.remedy.log.INTERNAL) : Throw ARException > - ERROR (91): RPC call failed; ONC/RPC call timed out ERROR (91): RPC call > failed; ONC/RPC call timed out > Dec 6, 2008 3:40:38 PM - FINE (com.remedy.log.INTERNAL) : Throw ARException > - ERROR (91): RPC call failed; ONC/RPC call timed out ERROR (91): RPC call > failed; ONC/RPC call timed out > Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SESSION) : Login: creating > session > Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SESSION) : Login: > establishing Session > Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SERVLET) : GoatServlet: No > SessionData > Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SERVLET) : > cookie=IP-Restriction-GUID=11d1def534ea1be0:-52afbacf:11e0872f9a3:-7fe4; > JSESSIONID=BAC2EACFE02CCBF01F9D318B53933D99; PopBlock=0 > Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SERVLET) : GoatServlet: > url=http://:8080/arsys/ > Dec 6, 2008 3:38:45 PM - INFO (com.remedy.log.SESSION) : User Demo on > IPAddress > Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SESSION) : LoginServlet: > Authentication status: 16 > Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SESSION) : LoginServlet: > Authenticating Demo against server > Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SESSION) : > DefaultAuthenticator: Using credentials from login page - Demo > Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SESSION) : LoginServlet: > Target URL attribute = /arsys/ > Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SESSION) : LoginServlet: > locale= > Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SESSION) : LoginServlet: > url=http://:8080/arsys/servlet/LoginServlet?null" > ... > Dec 6, 2008 3:34:05 PM - WARNING (com.remedy.log.SERVLET) : Caught > GoatException ARERR [91] RPC call failed : ONC/RPC call timed out > at com.remedy.arsys.stubs.ServerLogin.(Unknown Source) > at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source) > at com.remedy.arsys.stubs.SessionData.getServerLogin(Unknown Source) > " > > We also get this error: > > "Dec 5, 2008 6:25:42 PM - SEVERE (com.remedy.log.CACHE) : Globule: Error > sending compressed data globule for formClientAbortException: > java.net.SocketException: Broken pipe > at > org.apache.catalina.connector.OutputBuffer.realWriteBytes(OutputBuffer.java:366) > at org.apache.tomcat.util.buf.ByteChunk.append(ByteChunk.java:352) > at > org.apache.catalina.connector.OutputBuffer.writeBytes(OutputBuffer.java:392)" > > The ARS server group has the "Register with Port Mapper" flag on. > I saw a post > > http://www.mail-archive.com/arslist@arslist.org/msg06018.html > > that could be related to this issue: from time to time mid-tier servers > would try to connect to the ARS port mapper even though the TCP port is > specified under the mid-tier ARS server configurations. > However, the versions in that are ARS and Mid-Tier version 6.3 (we are > using 7.1). > Could this be the problem, since our firewall is configured to only accept > connections on the TCP port and not in the UDP 111 port? > > We tested connection
Mid-Tier issue (Help!)
Hi List, We are experiencing problems with our Mid-Tier servers. The login page freezes after pressing the login button. After some time mid-tier returns to function. Sometimes it happens to one mid-tier server, sometimes to the other. What we can see from the logs are RPC call ARERR 91 errors while trying to perform actions on login, like retrieving user preferences or saved searches, such as: "Dec 6, 2008 3:47:38 PM - WARNING (com.remedy.log.SESSION) : Error loading preference from server for the user DemoARERR [91] RPC call failed : ONC/RPC call timed out at com.remedy.arsys.goat.preferences.ARUserPreferences.clearAndLoadDefaultFields(Unknown Source) at com.remedy.arsys.goat.preferences.ARUserPreferences.loadFromServer(Unknown Source) at com.remedy.arsys.goat.preferences.ARUserPreferences.addConfiguredPreferences(Unknown Source) at com.remedy.arsys.goat.preferences.ARUserPreferences.(Unknown Source) at com.remedy.arsys.goat.preferences.ARUserPreferences.getUserPreferences(Unknown Source) ... Dec 6, 2008 3:42:38 PM - FINE (com.remedy.log.INTERNAL) : Throw ARException - ERROR (91): RPC call failed; ONC/RPC call timed out ERROR (91): RPC call failed; ONC/RPC call timed out Dec 6, 2008 3:40:38 PM - FINE (com.remedy.log.INTERNAL) : Throw ARException - ERROR (91): RPC call failed; ONC/RPC call timed out ERROR (91): RPC call failed; ONC/RPC call timed out Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SESSION) : Login: creating session Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SESSION) : Login: establishing Session Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SERVLET) : GoatServlet: No SessionData Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SERVLET) : cookie=IP-Restriction-GUID=11d1def534ea1be0:-52afbacf:11e0872f9a3:-7fe4; JSESSIONID=BAC2EACFE02CCBF01F9D318B53933D99; PopBlock=0 Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SERVLET) : GoatServlet: url=http://:8080/arsys/ Dec 6, 2008 3:38:45 PM - INFO (com.remedy.log.SESSION) : User Demo on IPAddress Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SESSION) : LoginServlet: Authentication status: 16 Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SESSION) : LoginServlet: Authenticating Demo against server Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SESSION) : DefaultAuthenticator: Using credentials from login page - Demo Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SESSION) : LoginServlet: Target URL attribute = /arsys/ Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SESSION) : LoginServlet: locale= Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SESSION) : LoginServlet: url=http://:8080/arsys/servlet/LoginServlet?null" ... Dec 6, 2008 3:34:05 PM - WARNING (com.remedy.log.SERVLET) : Caught GoatException ARERR [91] RPC call failed : ONC/RPC call timed out at com.remedy.arsys.stubs.ServerLogin.(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source) at com.remedy.arsys.stubs.SessionData.getServerLogin(Unknown Source) " We also get this error: "Dec 5, 2008 6:25:42 PM - SEVERE (com.remedy.log.CACHE) : Globule: Error sending compressed data globule for formClientAbortException: java.net.SocketException: Broken pipe at org.apache.catalina.connector.OutputBuffer.realWriteBytes(OutputBuffer.java:366) at org.apache.tomcat.util.buf.ByteChunk.append(ByteChunk.java:352) at org.apache.catalina.connector.OutputBuffer.writeBytes(OutputBuffer.java:392)" The ARS server group has the "Register with Port Mapper" flag on. I saw a post http://www.mail-archive.com/arslist@arslist.org/msg06018.html that could be related to this issue: from time to time mid-tier servers would try to connect to the ARS port mapper even though the TCP port is specified under the mid-tier ARS server configurations. However, the versions in that are ARS and Mid-Tier version 6.3 (we are using 7.1). Could this be the problem, since our firewall is configured to only accept connections on the TCP port and not in the UDP 111 port? We tested connection between the servers and everything seems ok both ways(by ping and telnet on the TCP port, the UDP port 111 is unreachable by the midtier servers, but we can see it's open and working in the ARS server). Has anyone experienced this issue or the errors above? Is there a know solution? I couldnt find any in the knowledge base. Our system is: AR System 7.1 patch 1 (Windows Server 2003 SP2) Mid Tier Version 7.1.00 Patch 003 200805260630 (Red Hat 4) Apache Tomcat 5.5.25 Thanks, Rudolf ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
DSO Question
Hi List, We have two ITSM 7 servers, each one used by different groups of users. However, we would like that when server A is unavailable, its users will be able to connect to server B. This way server B would hold server A data as well as its own data. Server A will just have server A data. In order to do that, we thought about using DSO. Has anyone configured DSO to synchronize ITSM 7.x servers? I know that a lot of mapping would need to be done in order to have the servers synched (Incident/Problem/Change/SLM/Foundation data). Is there any detailed documentation or mappings from BMC that can be used? I've found a white paper from BMC that describes how to configure ID prefixes to use DSO. However it is not detailed and a whole analysis will be required to know all the forms/fields that need to be mapped/synched. Is it feasible to synch Foundation data? (Remembering that IDs will be different in both servers, since server B is also used by another group of users). For instance, when an incident goes from server A to backup server B, if a field holds the support group ID, in server B the synched support group ID might be different. Or issued like this should not happen? Would DSO be the best approach to achieve this objective? Has anyone implemented another solution to achieve this kind of objective? Thanks, Rudolf ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
LDAP AREA authentication
Hi List, We are facing the need to authenticate users through LDAP. As we don't have a server running LDAP we can't make tests. However to know if it is a possible solution to our needs, I kindly ask some questions. Thank you very much for any help! 1 - If more than one LDAP server is specified (AREA HUB), does this means that ARS will try authenticating to each one until there is a successful login or there are no more servers? Or does this means that ARS will try authenticate with one of them and do not try the others, even if the authentication fails? 2 - If I set, for example, Authentication Chaining Mode(under server information) to "ARS - AREA" does this means that first the system will try athenticating with the ARS server and then to each one of the LDAP servers in the AREA HUB? 3 - Is there any other configuration that we might need to perform or just configuring LDAP forms and server information? Thank you, Rudolf ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Addional criteria in the approval mappings
Hi list, In the approval mappings (ITSM7), we would like to have an additional product categorization tier as a criteria to determine the approver. (We already have this additional tier in the HelpDesk form) Does anyone know where in the workflow the approvers are assigned or how the approval server can be configured to use a new field as a criteria? Thanks, Rudolf ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: CMDB webservices
Hi Peter, thanks for your reply! I didn't notice that the webservices weren't deployed at the time of CMDB installation (it is mentioned as optional in the cmdb installation guide). After manualy deploy the webservices, as stated in "CMDB Installation and Configuration Guide", page 61, the webservices are now working. Thank you very much, Rudolf On Feb 1, 2008 10:43 AM, Peter Romain <[EMAIL PROTECTED]> wrote: > Hi Rudolf, > > If you use a tool like SoapUI to experiment with then you might find the > answer to your question(s) there: > > - install SoapUI (it's free) > - create a new wdsl project > - give it a name then browse to the cmdbws.wdls file in the cmdbws > directory you deployed > - the project will contain guides to what is required for each of the web > services supported > > I've copied the info from the create instance web service below as that is > all you might need for now. > > I hope this helps > > Cheers > > Peter > > > soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"; > xmlns:cmdb="http://cmdb.bmc.com";> > > > > >? >? >? > > >? >? > > ? > > > > ? > > > ? > ? > ? > ? > ? > ? > ? > ? > ? > ? > ? > > ? > > >? > > > ? > > ? > ? > ? > > >? > > > ? > > > > > > >? >? > > > ? > > ? > ? > ? > > > > ? > ? > > > > > > > > > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
CMDB webservices
Hi list! I'm trying to create, set and get CMDB Instances using webservices. Reading CMDB's Developer's Reference Guide I found the wsdl description for these operations and the data structures used. However, there is no definition of the namespaces used, so I can't create the definitions wsdl tag for my wsdl files. Is there any example wsdl file somewhere for these CMDB webservices? Or am I missing something? I'm new to webservices... System: ARS Server 7.1 Patch 5 CMDB 2.1 Thanks a lot, Rudolf ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Field names
Hello, I'm working with IM 7.0.02 Patch 4. Frequently I'm facing fields named something like "zCol_StdGoalSchedCost", "zTmpSchemaProperName" or even "z1D_Char02". Somebody knows if there is a pattern BMC uses on naming these objects? What does z1D, z2PH, z3D... means? Thank you Rudolf ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
