Re: Tasks not being activated properly
Anne, This is a known issue with Remedy. We fought with them for months to get it on the bug list since it was intermittent problem. Here is the article from their knowledge base. It includes the defect tracking ID so you can keep up with it. Hope this helps. Tasks are not always going from Staged to Pending or Assigned. When this happens, unable to manually get the task's status off of Staged. Details Self Help Document ID: 20007471 Type: Problem Solution Top of Form Problem Have Change Requests with multiple tasks in sequence. Intermittently, some tasks will get stuck in Staged status. The previous task was closed, but workflow failed to change the Status of the next one in sequence to become Assigned or Pending. Attempts to manually change the Status in the task after this happens generates an error. In this situation, unable to work the task and close. Need help to get the Status corrected, off of Staged. Product BMC Remedy Change Management Application (version 7.0.03) patch 8 Environment Server: Windows Server 2003; Client: Windows XP; HW: Pentium Pro; Language: English-USA; Database: Oracle; Solution There is a hidden field associated with the TMS:Task form, State (10003019). This field must be set to Active for the task to allow a status change. For some reason, the OOB workflow has been found to intermittently fail in setting this. The exact cause is still under evaluation. The defect related to this is SW00316007. In-house testing of a simple active link which pushes the value of Active to this field for the task in question has succeeded in triggering the other OOB workflow to advance the status of the task. For example: One way to accomplish this would be to create a new form with a character field and a button. The character field is populated with the ID of the task that needs to be moved from Staged, expl - TAS13. Pressing the button will trigger an active link to search the TMS:Task form for the matching task record (a Push If action). When found, it will push to the field, State, a value of Active. This action should trigger the other out of box workflow to then change the Status of the task to either Pending or Assigned. NOTE: Be sure to have proper backups when trying custom workflow in case it is found necessary to restore to original state. Categories Visibility Groups Internal, Self-Help Thank you for your feedback! Bottom of Form Scott Illari 908-601-8948 http://www.linkedin.com/in/scottillari From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, March 31, 2009 4:52 PM To: arslist@ARSLIST.ORG Subject: Re: Tasks not being activated properly ** This may be something you already checked, but are these tasks being assigned to anyone? I've seen it happen when tasks are not assigned and the solution was very simple (just assign it.) This may or may not be your issue, but I would check that first if you haven't already. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Tuesday, March 31, 2009 2:42 PM To: arslist@ARSLIST.ORG Subject: Tasks not being activated properly ** Has anyone seen something like this (ITSM 7.0): We've had a couple of instances recently where there were a sequence of ad-hoc tasks on a change. We'll get a user saying that they can't access a given task and what it is is that all the previous tasks are closed, but the rest are all in staged status. Nothing we can do seems to cause these to activate. We have theorized that someone is changing the sequence after the first one has been activated, but we're not sure. Thanks, Anne Ramey E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ Private and confidential as detailed here <http://www.sug.com/disclaimers/default.htm#Mail> . If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Capture ComputerName and UserName
Jason, You won't be able to gather the user's computer information thru a filter since they run on the server. You will need to run your $PROCESS$ command in an active link without using "@@". Since you are attempting to do this in a filter, I am assuming timing does not matter so you can capture it on window open, window loaded, display, submit, modify..in the active link. Hope this helps. Scott Illari 908-601-8948 <http://www.linkedin.com/in/scottillari> http://www.linkedin.com/in/scottillari From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Tricky Sent: Thursday, March 19, 2009 1:27 PM To: arslist@ARSLIST.ORG Subject: Capture ComputerName and UserName ** I'm trying to capture the computername and windows username using a filter. I tried using Set Fields = $PROCESS$ %COMSPEC% /c echo %COMPUTERNAME% but I get and error -- ARERR [341] Cannot run the requested process Tried using $PROCESS$ c:\windows\system32\cmd.exe /c hostname and I get the Remedy Server information instead of the clients. Thanks, Jason __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: CR Web timeout
William, I am not sure what version of CR Enterprise you are on but on Version X (10), you could set various timeout settings by: 1) Go to the Administrator Control Panel 2) Go Servers 3) click on the link of each server within the group. Each one will give you different settings that you can modify to increase the timeouts. The settings range from the maximum number of records to retrieve, cache size and processing timeouts. Hope this helps. Scott Illari 908-601-8948 <http://www.linkedin.com/in/scottillari> http://www.linkedin.com/in/scottillari From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Monday, March 16, 2009 2:52 PM To: arslist@ARSLIST.ORG Subject: CR Web timeout ** I am having a issue with large (10,000+) record reports on the web timing out. It appears that any Crystal report that takes longer than a few (3-5? I haven't timed it...) minutes to process just blow up. It has all of the appearances of a timeout trying to reach a website. Smaller datasets complete successfully. This is a setup using ARS and MT 7.1 on Solaris with CR Enterprise on a Windows server. According to Google there is a timeout setting somewhere for the web-based Crystal Report Viewer. This is the ActiveX component that is used in browsers to interface with the report run on the CE server and serve/display it back to the user. I can't find the setting anywhere..and Google was not helpful either. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com <http://www.stratacominc.com/> 715-410-8156 C __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: how to insert animated images in remedy - How It works
Chris, I am not sure about the version restrictions for 7.5 but we are running an instance of 7.1 and 6.3 on the same server and pointing them to 2 different database instances so I know for these versions it is possible but I would check the paperwork on 7.5 Scott Illari 908-601-8948 <http://www.linkedin.com/in/scottillari> http://www.linkedin.com/in/scottillari From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher J Sent: Monday, March 16, 2009 1:49 PM To: arslist@ARSLIST.ORG Subject: Re: how to insert animated images in remedy - How It works ** Hey fellow Listers, Is it possible to install AR System 7.1 or 7.5 on two virtual instances on the same server pointing to two different databases on the same server? Meaning that ARS Instance 1 would point to Oracle Instance 1 and ARS Instance 2 would point to Oracle Instance 2, all on the same server. Is this even possible? I know you can install two AR Systems on a server and have them point to a single database but I am not sure that it is possible to do Two AR Systems to separate databases, all on the same server. Christopher Pruitt Consultant Specialist EDS, an HP Company mailto: christopher.pru...@eds.com We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: What is the default admin user account for ITSM 7.5?
John, You are correct that the appadmin account doesn't exist in the user form. It does exist in CTM:People. You will need to remove one of the Fixed licenses from one of those users and give to appadmin in the CTM:People form. This will cause the account to be created in the User form so you can use it for login. Login as Demo to accomplish this and apply the permissions and license to appadmin. Once done, you will be able to login as appadmin to complete the ITSM configuration. The other option, is to just permission Demo or one of the other users the same as you would appadmin. It is up to you. Hope this helps Scott Illari 908-601-8948 <http://www.linkedin.com/in/scottillari> http://www.linkedin.com/in/scottillari From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bilinski, John Sent: Monday, March 16, 2009 12:49 PM To: arslist@ARSLIST.ORG Subject: What is the default admin user account for ITSM 7.5? ** All, I just installed ITSM 7.5 and I went to log in with the default ITSM admin account "appadmin" and it does not exist. I went to the user form and the only user accounts in the system are: Demo DMLadmin DMLDataadmin Without the appadmin account I cannot configure ITSM with the Demo account. I do not know the default passwords for: DMLadmin or DMLDataadmin. What happened to appadmin in ITSM 7.5? Is there any documentation on how to create an appadmin? Also, FYI I did not install sample data, and I am wondering should I have installed sample data to get this admin account? Need help. Thanks. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Anyway to read the ARDBC via workflow?
Chris, Since you are obviously having issues with the $SERVER$ identification within the escalation, I was wondering if there was something else that you could use as a qualifier (even if it isn't as clean). Just as a test, you could modify the qualification for your production server to say $DATE$ > "1/1/70" (which it will always be) and on your dev server set it up as $DATE$ < "1/1/70". Obviously, this is ugly and a BAD way to get one to fire and one not but if you need it done quickly, it will work until you can debug the $SERVER$ issue. You just need to remember to change the qualification in your def or xml file prior to migration. Scott Illari 908-601-8948 <http://www.linkedin.com/in/scottillari> http://www.linkedin.com/in/scottillari From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher J Sent: Thursday, March 12, 2009 3:33 PM To: arslist@ARSLIST.ORG Subject: Re: Anyway to read the ARDBC via workflow? ** Yea, I think there is a bug with the escalator. I set the Run if to $SERVER$ LIKE "%FOOFIGHTER" and the escalation still fired. Christopher Pruitt Consultant Specialist EDS, an HP Company mailto: christopher.pru...@eds.com We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Juan Ingles Sent: Thursday, March 12, 2009 2:24 PM To: arslist@ARSLIST.ORG Subject: Re: Anyway to read the ARDBC via workflow? ** Chris, It seems like there has to be something wrong with the qualification. As you can see from the responses, plenty of people use $SERVER$ for this exact type of thing. Usually the only hurdle is figuring out exactly what $SERVER$ returns. (short name vs long name, etc.) Can you show us the entire qualification you are using? Also, for fun and giggles, have you tried printing $SERVER$ on your dev machine to make absolute sure that it doesn't match? Juan Ingles On Thu, Mar 12, 2009 at 11:29 AM, Pruitt, Christopher J wrote: Yea, already did that as well. The server name I am using is correct. I have triple checked it. Christopher Pruitt Consultant Specialist EDS, an HP Company mailto: christopher.pru...@eds.com We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Thursday, March 12, 2009 1:12 PM To: arslist@ARSLIST.ORG Subject: Re: Anyway to read the ARDBC via workflow? Christopher, Have an escalation do a Set field action and put the SERVER keyword in a field. Turn on Filter and Escalation logs and verify that the value you see there is the value you were using. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (BRSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Thu, Mar 12, 2009 at 1:07 PM, Pruitt, Christopher J wrote: > Yes, very sure. The actual server name is prod01 and we enter $SERVER$ = "prod01" but the escalation on the testing servers runs every time regardless what we put in there. I have not tried the LIKE statement as in your example. But I am willing to try anything at this point. > > Christopher Pruitt > Consultant Specialist > EDS, an HP Company > mailto: christopher.pru...@eds.com > > We deliver on our commitments > so you can deliver on yours. > > Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or indivi
Re: Licensing Question
Olivia, As long as your custom app doesn't interact with ITSM at all, then you are fine with AR User (fixed or floating) depending on usage. If you are interacting with ITSM, then you would need the specific application license that is being touched by your custom app. It depends on usage whether you need fixed or floating. Scott Illari 908-601-8948 <http://www.linkedin.com/in/scottillari> http://www.linkedin.com/in/scottillari From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Oliva Millonig, Patricia Sent: Wednesday, February 25, 2009 11:04 AM To: arslist@ARSLIST.ORG Subject: Re: Licensing Question ** I sorry. I should have been more clear. We have the full ITSM suite but are developing a custom app outside of ITSM. We want to make sure that 5 people have the ability to modify tickets that others submit. We are requesting a quote for licenses for ITSM suite and needed to identify what licenses if any we would need to purchase to make sure the 5 people in their custom app could do their job. -Tricia From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, February 25, 2009 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: Licensing Question ** James, while you are right about everything else, users do not need any kind of licenses to submit a request in a 'custom' application that Tricia asked about. You need a license only to modify a request that has not been submitted by you if the Submitter mode is Locked. Another licensing basic is that all users designated as Administrators of the system MUST have a Fixed license so that they can perfom their Administrator functions. Just adding them to the Adminstrator group is not enough. At least one user MUST have a Fixed license and be in the Administrator group at all times. Cheers Joe _ From: jham36 To: arslist@ARSLIST.ORG Sent: Wednesday, February 25, 2009 10:03:51 AM Subject: Re: Licensing Question That all depends on your needs. Fixed and Floating licenses allow users to submit and modify all entries, barring any other security you might add. The difference between fixed and floating is that Floating licenses are shared. If you have 20 users sharing 5 floating licenses, only 5 users can login with read/write access. A fixed license is a dedicated license to individual users. Someone with a fixed license will always be allowed to login with read/write access. "Read" licenses allow users to submit and modify only those entries that they created. Then there is the "Restricted Read" license that only allows submit. "Read" and "Restricted Read" licenses are unlimited. You can assign as many of these as you wish. James On Feb 25, 9:36 am, "Oliva Millonig, Patricia" wrote: > Hi Everyone, > > If I create an application in Remedy and want to have users access it do > I need to have AR User fix or floating licenses for them? > > Thanks, > Tricia > > This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Florida Position
Oh Doug, you know me better than that. I am too lazy to do more than copy and paste. (that goes for code as well) J Scott Illari 908-601-8948 <http://www.linkedin.com/in/scottillari> http://www.linkedin.com/in/scottillari From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tanner, Doug Sent: Tuesday, February 24, 2009 1:02 PM To: arslist@ARSLIST.ORG Subject: Re: Florida Position ** I know, did you see the experience required. Come on Scott you made it up J Doug From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, February 24, 2009 12:58 PM To: arslist@ARSLIST.ORG Subject: Re: Florida Position ** We won't blast you, but that rate is like way under market rate even if they paid 100% on all expenses like relocation or travel and per Diem or meals for a place like West Palm Beach.. That rate just doesn't seem real if they are genuinely looking for an experienced individual considering they need a 'lead' architect. Joe _ From: Scott Illari To: arslist@ARSLIST.ORG Sent: Tuesday, February 24, 2009 10:35:37 AM Subject: Florida Position I thought I would throw one in the mix in case someone is looking for warm beaches instead of cold mountains. No I didn't come up with the rate so don't blast me for it. Good Luck. Scott Illari *** TITLE: REMEDY ARCHITECT LOCATION: WEST PALM BEACH, FLORIDA Rate: $45/HR DURATION: 7 MONTHS+ START DATE: IMMEDIATE Objectives The Objective is to acquire a Data Architect (Lead) to provide architecture, configuration, development and implementation of the Customer Service Management (CRM) applications in Remedy. C. Scope of Work The Data Architect (Lead) will perform activities such as, but not necessarily limited to: * Work closely with the business units to ensure that the implementation is completed appropriately. * Clearly document installation progress * Conduct knowledge transfer session with District FTE's * Escalate project issues to Remedy IT PM * Report on a daily bases to the Remedy IT PM * Create weekly status reports to the Remedy IT PM * Comply with District change control procedures * Follow IT District standards * Undefined project or District templates for producing documents * Assist the Remedy IT PM in the reviewing appropriate technical documentation related to the project to assist the Remedy IT Project Manager in other assigned task * Contractor will be responsible to the Remedy Project Manager for day to day activities as per the approved PMP and Project schedule Desired other skill sets include: * Remedy 7.0.1 IT Service Management (ITSM) Suite which includes Service Desk, Change Management and Service Level Management * Help Desk /Service Desk Expertise * ITIL Certification Required Work Experience: * Minimum of 3 implementations of the 7.0. IT Service Management (ITSM) Suite * Minimum of 4 implementations of the Remedy 7.0.1 Change Management Implementations * Minimum of 7 years Action Request System (ARS) Expertise D. Work Breakdown Structure Contractor will be responsible to the Remedy IT Project Manager for day to day activities as per the approved PMPs and Project Schedule. 1. Design Customer Service Management (CRM) Applications Deliverable: PM sign off on the (CRM) design 2. Configuration and Development on Customer Service Management (CRM) Applications Deliverable: PM sign off on the Configuration and Development on (CRM) Applications 3. Implementation of the Customer Service Management (CRM) Applications Deliverable: PM sign off on the successful Implementation of (CRM) Applications 4. Documentation and knowledge transfer Deliverable: PM sign off on the documentation and knowledge transfer E. Summary Schedule of Tasks and Deliverables Task Description Deliverable Due Date Not-to-Exceed Cost 1 Design Customer Service Management (CRM) Applications PM sign off on the (CRM) design 2 Configuration and Development on Customer Service Management (CRM) Applications PM sign off on the Configuration and Development on (CRM) Applications 3 Implementation of the Customer Service Management (CRM) Applications PM sign off on the successful Implementation of (CRM) Applications 5 Documentation and knowledge transfer PM sign off on the documentation and knowledge transfer Total Not-to-Exceed Amount Thanks Arun 732-419-2459 aru...@hi-caliber-it.com __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by retu
Florida Position
I thought I would throw one in the mix in case someone is looking for warm beaches instead of cold mountains. No I didn't come up with the rate so don't blast me for it. Good Luck. Scott Illari *** TITLE: REMEDY ARCHITECT LOCATION: WEST PALM BEACH, FLORIDA Rate: $45/HR DURATION: 7 MONTHS+ START DATE: IMMEDIATE Objectives The Objective is to acquire a Data Architect (Lead) to provide architecture, configuration, development and implementation of the Customer Service Management (CRM) applications in Remedy. C. Scope of Work The Data Architect (Lead) will perform activities such as, but not necessarily limited to: * Work closely with the business units to ensure that the implementation is completed appropriately. * Clearly document installation progress * Conduct knowledge transfer session with District FTE's * Escalate project issues to Remedy IT PM * Report on a daily bases to the Remedy IT PM * Create weekly status reports to the Remedy IT PM * Comply with District change control procedures * Follow IT District standards * Undefined project or District templates for producing documents * Assist the Remedy IT PM in the reviewing appropriate technical documentation related to the project to assist the Remedy IT Project Manager in other assigned task * Contractor will be responsible to the Remedy Project Manager for day to day activities as per the approved PMP and Project schedule Desired other skill sets include: * Remedy 7.0.1 IT Service Management (ITSM) Suite which includes Service Desk, Change Management and Service Level Management * Help Desk /Service Desk Expertise * ITIL Certification Required Work Experience: * Minimum of 3 implementations of the 7.0. IT Service Management (ITSM) Suite * Minimum of 4 implementations of the Remedy 7.0.1 Change Management Implementations * Minimum of 7 years Action Request System (ARS) Expertise D. Work Breakdown Structure Contractor will be responsible to the Remedy IT Project Manager for day to day activities as per the approved PMPs and Project Schedule. 1. Design Customer Service Management (CRM) Applications Deliverable: PM sign off on the (CRM) design 2. Configuration and Development on Customer Service Management (CRM) Applications Deliverable: PM sign off on the Configuration and Development on (CRM) Applications 3. Implementation of the Customer Service Management (CRM) Applications Deliverable: PM sign off on the successful Implementation of (CRM) Applications 4. Documentation and knowledge transfer Deliverable: PM sign off on the documentation and knowledge transfer E. Summary Schedule of Tasks and Deliverables Task Description Deliverable Due Date Not-to-Exceed Cost 1 Design Customer Service Management (CRM) Applications PM sign off on the (CRM) design 2 Configuration and Development on Customer Service Management (CRM) Applications PM sign off on the Configuration and Development on (CRM) Applications 3 Implementation of the Customer Service Management (CRM) Applications PM sign off on the successful Implementation of (CRM) Applications 5 Documentation and knowledge transfer PM sign off on the documentation and knowledge transfer Total Not-to-Exceed Amount Thanks Arun 732-419-2459 aru...@hi-caliber-it.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Selection Field Manipulation?
Mark, Based upon what you are describing, I think you might be able to get away with using 4 individual Check Box fields. You can show and hide them based upon whatever criteria you desire and the look and feel is similar to that of the Radio Button so you should have no trouble with the customer. You would just need to ensure they select only the correct number of boxes by using workflow. Hope this helps. Scott Illari 908-601-8948 http://www.linkedin.com/in/scottillari -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Lev Sent: Monday, February 23, 2009 11:13 AM To: arslist@ARSLIST.ORG Subject: Selection Field Manipulation? Hello All, Customer wants a dynamic radio button list. I am not sure this is possible, but hope someone may know how to make it so. Thought 1: Manipulate a Selection Type Field (radio button) at runtime to show/hide attribute values dynamically. For example, I have a selection field with 4 values: A, B, C, D When the user logs on, I want to check their group memberships, or permissions, and based on this, show/hide certain values within the list. Problem is, I don't know how to dynamically manipulate a selection type field. Thought 2: Do with a drop down menu, but cannot figure out how to make it a radio button type selection. Thought 3: Build single value radio buttons, loop through them with code to hide/show accordingly, then build workflow to manage user selections. This I can do, but seems like a ton of code, and cumbersome to maintain. Probably not worth the effort, if I could convince the customer of that. If anyone has any ideas, I would appreciate it. Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: How to save huge qual string in Table / Tree Property?
Chuck, I would follow these steps 1) Create a hidden display only character field on the form. Just be sure the DB size of the field is 0 to hold the qualification if it ever grows. 2) Update the table field so the qualification is EXTERNAL($Display Only Field$) 3) Have an Active Link set the display only field on Window Open or Display or Loaded (Whichever works for you) 4) Have the next action perform a Change Fields that refreshes the table. Hope that helps. Scott Illari 908-601-8948 <http://www.linkedin.com/in/scottillari> http://www.linkedin.com/in/scottillari From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Charles Baldi Sent: Wednesday, February 11, 2009 5:30 PM To: arslist@ARSLIST.ORG Subject: How to save huge qual string in Table / Tree Property? ** Hello all, I am trying to update the Table / Tree Property on the HPD:Incident Assoc Search form to let users search for some of their custom fields. However, the Qualification string is so large that the Admin tool will not let me add to it. I can't even re-paste the original qualification back into the field if I remove it. So, BMC must have a trick for pasting a HUGE qualification string here. Does anyone know how to do this? ARS 7.1 p5 ITSM 7.0.03 p8 Thanks in advance, Chuck Baldi __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: transaction for parent/child changes
Brien, I would suggest that instead of pushing directly from your dialog, you put the same display only fields on the primary request form. Those fields would be set on Commit Changes/Close Window of the dialog. When the primary request is saved, you then have a filter do a push fields to your child form to modify all matching requests. Hope this helps. Scott Illari 908-601-8948 <http://www.linkedin.com/in/scottillari> http://www.linkedin.com/in/scottillari From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brien Dieterle Sent: Friday, February 06, 2009 10:34 AM To: arslist@ARSLIST.ORG Subject: transaction for parent/child changes ** We've designed a form that has child requests displayed in a table list field. You can interact with these child requests through this form and update them via display only fields and push-fields activelink buttons etc. So the problem is you can update some things on the main form, and update some children requests, close the main request and say "yes, lose changes". A user might expect that the changes to the children would be reverted back to what they were. Is there any way to encapsulate the whole process of editing the primary requests and N children requests into a single transaction that gets committed only upon saving of the primary request? Thanks! Brien Dieterle __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Double-servers in mid-tier application-list
We had the same issue and simply putting 1 server in all fields under the General Settings, got rid of the issue. Scott Illari 908-601-8948 http://www.linkedin.com/in/scottillari -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Thursday, February 05, 2009 9:52 AM To: arslist@ARSLIST.ORG Subject: Re: Double-servers in mid-tier application-list Do you have in the ar.conf (ar.cfg for Windows)? Server-Name: xxx123 IP-Name: xxx123.blabla.se IP-Name: arsprod Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Thursday, February 05, 2009 8:08 AM To: arslist@ARSLIST.ORG Subject: Double-servers in mid-tier application-list Hi, My client has a Mid-Tier configured with THREE server aliases for their ONE arserver: xxx123 xxx123.blabla.se arsprod When a user logs in, he sees two sets of application lists for server xxx123 and arsprod. For some fortunate reason, the xxx123.balbla.se name is omitted. The Server Name Alias is set to xxx123. How do you handle this? I have not set up this system, but I would have set the server-name-alias to arsprod, and only registered one arserver in Mid-Tier-Config. The reason we need xxx123.blabla.se in the config is that Email-Notification-Shortcuts to Mid-Tier is automatically set to the fully qualified name xxx123.blabla.se. I have not found a way to configure this though... Personally, I would have tried to use one alias in all instances. Preferrably the arsprod-alias. I would appreciate any feedback. Best Regards - Misi, RRR AB, http://rrr.se/sv/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: ARERR [310] Value has wrong data type for the field
The field in question is the default attachment field on the CTM:People form. This field is OOB and referenced in workflow to display a person’s picture along with their profile information. Scott Illari 908-601-8948 <http://www.linkedin.com/in/scottillari> http://www.linkedin.com/in/scottillari From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frex Popo Sent: Wednesday, February 04, 2009 10:57 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR [310] Value has wrong data type for the field ** Tanks Scott, I have read that as well and tried it but doesnt work!! --- En date de : Mer 4.2.09, Scott Illari a écrit : De: Scott Illari Objet: Re: ARERR [310] Value has wrong data type for the field À: arslist@ARSLIST.ORG Date: Mercredi 4 Février 2009, 16h45 ** Not really a thought but an option if you haven’t tried it already. You can attempt to add the attachment to the pool itself and let the server find the first available attachment field. According to the help for the run process, it should work. Scott Illari 908-601-8948 <http://www.linkedin.com/in/scottillari> http://www.linkedin.com/in/scottillari From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frex Popo Sent: Wednesday, February 04, 2009 10:36 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR [310] Value has wrong data type for the field ** Not a silly question :) the field is in fact an attachment field and not the attachment pool. --- En date de : Mer 4.2.09, LJ Longwing a écrit : De: LJ Longwing Objet: Re: ARERR [310] Value has wrong data type for the field À: arslist@ARSLIST.ORG Date: Mercredi 4 Février 2009, 16h26 ** Silly question...is field 103962 an attachment field on that form? According to the docs, the field must be an attachment field, not a pool _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frex Popo Sent: Wednesday, February 04, 2009 8:15 AM To: arslist@ARSLIST.ORG Subject: ARERR [310] Value has wrong data type for the field ** Dear all, ARSERVER 7.1.00 Patch 004 OS: WINDOWS SERVER 2003 DB was SQL Server 2005 Client 7.1.0 Patch004 I hope this is not another bug as I already came across two this week which I reported to BMC. I have a filter set a field, which adds an attachment to an attachment pool in the CTM:People form which fires on modify. The log shows that the filter executes a set action an fails with the error: ARERR [310] Value has wrong data type for the field Here an extract from the filter log: 0: Set Fields PERFORM-ACTION-ADD-ATTACHMENT 103962 "C:\Photos\00109125J.jpg" Exit code: 0 Value: 0 Value has wrong data type for the field Error while performing filter action: Error 310 Here is the client API log showing the ARSetEntry error: ARSetEntry results Return Code: ERROR Status List: 1 items Status Struct: Message type: ERROR Message number: 310 Message: Value has wrong data type for the field Appended: I tried this in another server installation on a SQL SERVER 2000 Databse and it works just fine. Any thoughts on this? Many thanks frex __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _ Ne pleurez pas si votre Webmail ferme. <http://fr.rd.yahoo.com/mail_fr/taglines/caramail/*http:/fr.docs.yahoo.com/mail/transfert_mails.html> Récupérez votre historique sur Yahoo! Mail __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _ Ne pleurez pas si votre Webmail ferme. <http://fr.rd.yahoo.com/mail_fr/taglines/caramail/*http:/fr.docs.yahoo.com/mail/transfert_mails.html> Récupérez votre historique sur Yahoo! Mail __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: ARERR [310] Value has wrong data type for the field
I figured but what the hell. The only other things I can think is to try a different file type like .doc or .xls or to place the file within the directory of the server so you don’t need to declare the full path of the file and you can just state the name. It might not like the full path for some reason. Scott Illari 908-601-8948 <http://www.linkedin.com/in/scottillari> http://www.linkedin.com/in/scottillari From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frex Popo Sent: Wednesday, February 04, 2009 10:57 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR [310] Value has wrong data type for the field ** Tanks Scott, I have read that as well and tried it but doesnt work!! --- En date de : Mer 4.2.09, Scott Illari a écrit : De: Scott Illari Objet: Re: ARERR [310] Value has wrong data type for the field À: arslist@ARSLIST.ORG Date: Mercredi 4 Février 2009, 16h45 ** Not really a thought but an option if you haven’t tried it already. You can attempt to add the attachment to the pool itself and let the server find the first available attachment field. According to the help for the run process, it should work. Scott Illari 908-601-8948 <http://www.linkedin.com/in/scottillari> http://www.linkedin.com/in/scottillari From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frex Popo Sent: Wednesday, February 04, 2009 10:36 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR [310] Value has wrong data type for the field ** Not a silly question :) the field is in fact an attachment field and not the attachment pool. --- En date de : Mer 4.2.09, LJ Longwing a écrit : De: LJ Longwing Objet: Re: ARERR [310] Value has wrong data type for the field À: arslist@ARSLIST.ORG Date: Mercredi 4 Février 2009, 16h26 ** Silly question...is field 103962 an attachment field on that form? According to the docs, the field must be an attachment field, not a pool _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frex Popo Sent: Wednesday, February 04, 2009 8:15 AM To: arslist@ARSLIST.ORG Subject: ARERR [310] Value has wrong data type for the field ** Dear all, ARSERVER 7.1.00 Patch 004 OS: WINDOWS SERVER 2003 DB was SQL Server 2005 Client 7.1.0 Patch004 I hope this is not another bug as I already came across two this week which I reported to BMC. I have a filter set a field, which adds an attachment to an attachment pool in the CTM:People form which fires on modify. The log shows that the filter executes a set action an fails with the error: ARERR [310] Value has wrong data type for the field Here an extract from the filter log: 0: Set Fields PERFORM-ACTION-ADD-ATTACHMENT 103962 "C:\Photos\00109125J.jpg" Exit code: 0 Value: 0 Value has wrong data type for the field Error while performing filter action: Error 310 Here is the client API log showing the ARSetEntry error: ARSetEntry results Return Code: ERROR Status List: 1 items Status Struct: Message type: ERROR Message number: 310 Message: Value has wrong data type for the field Appended: I tried this in another server installation on a SQL SERVER 2000 Databse and it works just fine. Any thoughts on this? Many thanks frex __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _ Ne pleurez pas si votre Webmail ferme. <http://fr.rd.yahoo.com/mail_fr/taglines/caramail/*http:/fr.docs.yahoo.com/mail/transfert_mails.html> Récupérez votre historique sur Yahoo! Mail __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _ Ne pleurez pas si votre Webmail ferme. <http://fr.rd.yahoo.com/mail_fr/taglines/caramail/*http:/fr.docs.yahoo.com/mail/transfert_mails.html> Récupérez votre historique sur Yahoo! Mail __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: ARERR [310] Value has wrong data type for the field
Not really a thought but an option if you haven’t tried it already. You can attempt to add the attachment to the pool itself and let the server find the first available attachment field. According to the help for the run process, it should work. Scott Illari 908-601-8948 <http://www.linkedin.com/in/scottillari> http://www.linkedin.com/in/scottillari From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frex Popo Sent: Wednesday, February 04, 2009 10:36 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR [310] Value has wrong data type for the field ** Not a silly question :) the field is in fact an attachment field and not the attachment pool. --- En date de : Mer 4.2.09, LJ Longwing a écrit : De: LJ Longwing Objet: Re: ARERR [310] Value has wrong data type for the field À: arslist@ARSLIST.ORG Date: Mercredi 4 Février 2009, 16h26 ** Silly question...is field 103962 an attachment field on that form? According to the docs, the field must be an attachment field, not a pool _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frex Popo Sent: Wednesday, February 04, 2009 8:15 AM To: arslist@ARSLIST.ORG Subject: ARERR [310] Value has wrong data type for the field ** Dear all, ARSERVER 7.1.00 Patch 004 OS: WINDOWS SERVER 2003 DB was SQL Server 2005 Client 7.1.0 Patch004 I hope this is not another bug as I already came across two this week which I reported to BMC. I have a filter set a field, which adds an attachment to an attachment pool in the CTM:People form which fires on modify. The log shows that the filter executes a set action an fails with the error: ARERR [310] Value has wrong data type for the field Here an extract from the filter log: 0: Set Fields PERFORM-ACTION-ADD-ATTACHMENT 103962 "C:\Photos\00109125J.jpg" Exit code: 0 Value: 0 Value has wrong data type for the field Error while performing filter action: Error 310 Here is the client API log showing the ARSetEntry error: ARSetEntry results Return Code: ERROR Status List: 1 items Status Struct: Message type: ERROR Message number: 310 Message: Value has wrong data type for the field Appended: I tried this in another server installation on a SQL SERVER 2000 Databse and it works just fine. Any thoughts on this? Many thanks frex __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _ Ne pleurez pas si votre Webmail ferme. Récupérez <http://fr.rd.yahoo.com/mail_fr/taglines/caramail/*http:/fr.docs.yahoo.com/mail/transfert_mails.html> votre historique sur Yahoo! Mail __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
[no subject]
Your qualification should read $OPERATION$ = "QUERY"...GET is not a valid value for the $OPERATION$ keyword. There are a list of valid values in the help section of your admin tool under the Keywords Section. Hope this helps. Scott Illari -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Amarjit Hothi Sent: Monday, January 26, 2009 1:48 PM To: arslist@ARSLIST.ORG Subject: I am trying to use an $OPERATION$ = "GET" on a get filter, the filter has a modify and get entry condition but each has a specific condition needs to be met, i.e.: the condition is (($OPERATION$ = "GET") AND (some condition)) OR (($OPERATION$ = "SET") AND (some other condition)) The $OPERATION$ = "GET" fails for unknown reasons on a get execution, I know this does not work because I set the filter to $OPERATION$ != "SET" and the get execution works. Can anyone tell me what I may be doing wrong in this instance? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Remedy User Suddenly Crashing for Multiple Users
Brian, I remember a problem a few years back when the 5.6 User tool would crash if the record being returned had a corrupted attachment in it. We got around it by upgrading the User Tool to the newer version (at the time I think it was 6.x), loading the corrupted record, and deleting the attachment. Since you have already upgraded the User Tool on some and they are fine, I would have someone with the newly installed version bring up "Murphy" and see if there is an attachment on the record. If there is, then save the attachment locally, and have one of the affected users try to open the same record and see if the problem is resolved. Hope this helps. Scott Illari From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Monday, January 26, 2009 12:39 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy User Suddenly Crashing for Multiple Users ** One other thing. The person I am working with searched on the last name Murphy. This should have produced a list of all the matches. It crashes before the list is produced. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Monday, January 26, 2009 11:48 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy User Suddenly Crashing for Multiple Users ** What about the data? Turn on SQL logs and see if something in the data is causing an error. I have seen this happen if a special character not readable by the system was in a field. Since this is person data, could something in the LDAP feed have changed? Rick Sent from my Verizon Wireless BlackBerry _ From: "Sokol, Brian" Date: Mon, 26 Jan 2009 11:37:50 -0500 To: Subject: Re: Remedy User Suddenly Crashing for Multiple Users Hi Rick, I tried that and the last thing that fires is this: Checking SCHN-HPD-RtnLastName*-B (0) -> Passed qualification -- perform if actions 0: Set Fields /* Mon Jan 26 2009 11:16:03 */ It crashes when it tries to run the Set Fields action. This workflow has not been modified in over 6 months. I also looked at the filter and sql logs and did not see anything. Thinking about this if it was workflow related then reinstalling a newer client would not fix this problem. I am stumped. I checked the server and did not see anything in the event logs on the server. Brian _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Monday, January 26, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy User Suddenly Crashing for Multiple Users ** Brian, If it is happening to multiple users, I would suspect workflow. Turn client logs on at a couple of them and see what fired last. Rick Sent from my Verizon Wireless BlackBerry _ From: "Sokol, Brian" Date: Mon, 26 Jan 2009 10:46:53 -0500 To: Subject: Remedy User Suddenly Crashing for Multiple Users On Friday afternoon around 4PM I received emails/phone calls from about a dozen users in several locations who were all experiencing the same problem. Their fat client was crashing when they tried to run a search in the Help Desk (version 5.6) form against a person's name. The error is BMC Remedy User Application has encountered a problem and needs to close. Not everyone is getting the error and it does not happen every time but almost every time they search for a name. At first I thought it might have been some sort of network issue but now I am not sure. It just is strange that this started at the same time. The server itself was not touched - no changes. We are on version 7.1 patch 1 running on XP desktops and Server 2003/Sql 2000. I had people uninstall their client, reboot and install User 7.1 patch 5 and they seem to be ok. Anyone have any idea what could have caused this to suddenly happen? Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 <http://www.Scholastic.com> http://www.Scholastic.com __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
