Re: [Non-DoD Source] Mid tier object list
Yes, It can be accessed directly. How can I add it to quick links/entry point ? Thanks! Kaur > On Sep 7, 2017, at 10:02 AM, Nicosia, Ryan J CTR USSOCOM SOCOM J631 > wrote: > > We don't have it in our Quick links but I thought that was expected. Can > you access via /arsys/forms > > > v/r, > Ryan Nicosia > Lead IT Technical Support Services Manager > J631 - ITSM, Jacobs > 813.826.1615 (work) > 813.857.6074 (cell) > > > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Kaur > Sent: Thursday, September 7, 2017 9:16 AM > To: arslist@ARSLIST.ORG > Subject: [Non-DoD Source] Mid tier object list > > Hi, > > We are having issues with mid tier object list. > Even though 'Enable Object List' is enabled on mid tier config, 'AR System > Mid Tier Object List' link is not available on quick links panel on mid tier. > Confirmed the form exists in remedy. > We are on version 9.0.01 > > Please help! > > Thanks! > Kaur > > ___ > UNSUBSCRIBE or access ARSlist Archives at [CAUTION] www.arslist.org [CAUTION] > "Where the Answers Are, and have been for 20 years" > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Error 106 - No entry for statistical operation
No error in filter and api logs. No filter being fired on push. Wondering how this error just randomly started even when nothing modified in weeks! Thanks! Kaur > On Jun 16, 2017, at 6:13 PM, Grooms, Frederick W > wrote: > > What does the Filter and API logs show? > Even though your Active Link is only pushing an integer, there could be > Filters firing (on the form you are pushing to) that are causing the error. > > Fred > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Kaur > Sent: Friday, June 16, 2017 3:46 PM > To: arslist@ARSLIST.ORG > Subject: Error 106 - No entry for statistical operation > > Hello All, > > We're getting ARERR 106 - No entry is specified for this statistical > operation. > It started few days ago and nothing has changed on server/remedy side in last > few weeks. > Flushing mid -tier cache didn't solve the problem. > Active link logs shows an error in Push Fields where it tries to set an > integer value to a field (Mostly 0). > > Have anyone experienced this problem before? > > Thanks! > Kaur > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Create notification having subject and email body for different tickets
We are using 'Notify' action and fields used are display only. We keep copies of notification emails sent in a mailbox. The copy sent has all the correct info in both header and email body. Since email in mailbox looks ok, could it still be a problem at remedy side? May be the EML got mixed up while sending. Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Need help with force logout on mid tier
Is there any way I force logout using 'EXIT-APP' and take user to the login screen ? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Need help with force logout on mid tier
This worked! Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ARERR 552 - when saving a record
How to fix this issue? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy 9.0.01 - CPU issue
Do you mean fast and list threads? Thanks! Kaur > On Nov 18, 2016, at 1:57 PM, Singh, Bhanu wrote: > > Along with Java settings (Heap, GC, etc.) please check your min and max > thread settings and make sure both are set to MAX. > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Su Kaur > Sent: Friday, November 11, 2016 10:12 AM > To: arslist@ARSLIST.ORG > Subject: Re: Remedy 9.0.01 - CPU issue > > We already have following parameters set jvm.option.17=-XX:+UseConcMarkSweepGC > jvm.option.18=-XX:+UseParNewGC > > Most of our users are still using Remedy User tool version 7.6. Could that be > the culprit? > > Thanks! > Kaur > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers > Are, and have been for 20 years" > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Change db table of regular form
Does it work on 9.0.01? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Parse subject line of incoming email
Thanks Misi. That'd help! I'll try that. Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy 9.0.01 - CPU issue
We already have following parameters set jvm.option.17=-XX:+UseConcMarkSweepGC jvm.option.18=-XX:+UseParNewGC Most of our users are still using Remedy User tool version 7.6. Could that be the culprit? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Parse subject line of incoming email
Can I find a substring between two --- because character length can vary for each segment between the dashes ? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Parse subject line of incoming email
Hi All, I'm looking for a way to parse subject line of an incoming email. Each word would be used as a specific field entry for ticket creation like client name, category, priority etc What character should be used to help Remedy identify the segments (keeping in mind the message still needs to look professional)? So incoming subject line would something like Subject : Priority --- ClientName --- Category --- Description In this case, delimiter is used as --- 9 (dashes) Can --- be used as a delimiter? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Validate 2 character fields using LIKE
Thanks Misi. Thats what I was looking for. Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Automate service restart
Can you please send sample batch file? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Automate service restart
Hello All, Can we automate remedy service restart including email engine? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Mid tier link forcing user to login
Atleast on 7.6 this wasn't the case. Users were not prompted to login even if they are not already logged in. Issue is consistent to only few users. Removing the user name and pwd from link prompts all users to login. Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Mid tier link forcing user to login
Hello, We have a ticket notification that sends a link to remedy form/record. Some users are being forced to login to mid tier to view the record while others can simply click on the link and view it. What could be the reason? Below link is sent to the user in email Click Here. This maps into, for example - http:///arsys/servlet/ViewFormServlet?server=remedy server&form=hpd_helpdesk&view=DefaultAdmin&app=Ticket&username=xyz&pwd=&qual=%2723007%27%3D%22HD00712387%22AND%277%27%3D0 Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy 9.0.01 - CPU utilization and write license issues
We never had this issue on any of the pre-prod systems. May because we never had full load on any of the dev or test systems. I did change the java heap from 512 to 1024 in armonitor.cfg but it didnt fix the issue. Not sure if this heap needs to be increased in java settings or not? Regards, Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy 9.0.01 - CPU utilization and write license issues
I found the hot fix for 'write license' issue. Couldn't find one for 'cpu utlization'. Can you please tell me which ones that? Is there a defect #? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Remedy 9.0.01 - CPU utilization and write license issues
Hello, We did an upgrade from 7.6.04 to 9.0.01 two weeks back. Since then, we are getting CPU utilization issues. Utilization exceeds 85%. We did some app server config changes to fix this - Increasing the API threads, Increasing the java heap from 512 to 1024 but nothing worked. Even after restarting the services, the utilization didn't went down. Had to reboot the vm. Another issue, users are getting floating read license even though the floating licenses are available. Please help! Its critical. Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Update worklog (diary ) field from sql - Remedy 9
We did an upgrade from 7.6.04 to 9.0.01. One of the escalation add notes to the worklog on incident form and then updates a field in View table using Set fields. View table field update returns an error 'java.lang. null exception'. We tried to duplicate the same workflow with external code like cold fusion or .net but could not find a way to update the worklog. We finally replaced the view form with regular form and it worked. Is it an issue with Remedy 9 that we can't update a field in View form using Set fields action? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Update worklog (diary ) field from sql - v9
Hello, I am trying to append some data to existing worklog field using a sql statement. Nothing is working out. Could someone please help? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Modify login.jsp on Unix mid tier
This is what I used. -bash$ ls -l login.jsp -rwxr-xr-x1 root root -bash$ pfexec chown login.jsp chown: login.jsp: Not owner -Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Modify login.jsp on Unix mid tier
Hello, I am trying to edit login.jsp on 7.6 Unix mid tier but getting an error 'Permission denied. You are not the owner'. I also tried changing the permissions still no luck. Rename the file or moving a new file didnt work too. Trying to add a 'System maintenance message' on top of the login screen. How can I change the permission and update the file? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: How to locate a macro? - Remedy 9
Yes, I'm using 7.6.04 user tool against 9.0.01 server but still its not working. Confirmed the macro is in actlink_macro table. I will try to replace the macro functionality with native Remedy code, as suggested. Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
How to locate a macro? - Remedy 9
Hello All, We have an active link with SET field actions – ‘Run Macro’. How can I locate this macro? Only the macro name is there, not full path. This macro is working on 7.6 prod but not on 9.0.01 test environment. Is it located somewhere on the app server? Only thing I know is, it deletes the selected record. Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Email notifications throws error - Remedy 9
Thanks. That worked. I cleared out the credentials and tested. All the mailboxes worked as expected. Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Email notifications throws error - Remedy 9
SMTP ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Email notifications throws error - Remedy 9
I agree LJ. Looks like something is wrong with the mailbox configs but these are working on prod. I took arx backup of mailbox configs from prod and imported on remedy 9. The password and user account fields are intact. Not sure what went wrong during import. Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Email notifications throws error - Remedy 9
Notification either returns an ‘Error’ with ‘Client does not have permissions to send as this sender' in email logs OR just sits in email messages with ‘Send Message->Yes’ and ‘Authentication unsuccessful’ error in email logs. Thanks! Kaur > On May 16, 2016, at 1:55 PM, LJ LongWing wrote: > > ** > Kaur, > What is the error if you go look at it? > >> On Sun, May 15, 2016 at 8:13 PM, Su Kaur wrote: >> Hello All, >> >> We have a remedy 9 test environment having all the mailbox configurations >> copied from current prod 7.6. >> Its a customized environment with 10 outgoing mailboxes. >> Some mailboxes are throwing error and the email just sits in the AR System >> Email Messages with status as "Send Message ->Error" >> Others are working fine and the notification goes out from remedy to the >> requester's inbox. >> >> What could be the possible reason? >> Can we have same mailbox configuration on two remedy servers at the same >> time? >> >> Thanks! >> Kaur >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Email notifications throws error - Remedy 9
I have imported the email mailbox configuration with password field from current prod 7.6 to test system 9.0.1. I get following message in email error logs "Authentication unsuccessful. Client does not have permissions to send as this sender" If I update the mailbox configuration record and use a different mailbox/user name and password, that works without any issues. Also, remedy stops sending notifications after 15-20 mins of turning ON the email engine. After that, emails just sits in Email Messages and I will have to restart the email engine to kick off these notifications. P.S. Upgrade was successful with email engine warnings. We had to manually import 'AR_Email_Workflow.def' file. Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Email notifications throws error - Remedy 9
Hello All, We have a remedy 9 test environment having all the mailbox configurations copied from current prod 7.6. Its a customized environment with 10 outgoing mailboxes. Some mailboxes are throwing error and the email just sits in the AR System Email Messages with status as "Send Message ->Error" Others are working fine and the notification goes out from remedy to the requester's inbox. What could be the possible reason? Can we have same mailbox configuration on two remedy servers at the same time? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy 9.0.01 Installation failed
It was new on test environment. Our last 3 test upgrades also failed but there was no email error in the logs. This is the first time we had email issues and duplicate key error. -Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Remedy 9.0.01 Installation failed
Hello,
We tried to upgrade 7.6 to 9.0.01 but it failed. We are highly customized and
not using any OOTB ITSM applications. The install log file had following errors
at multiple places -
- Your login failed, but connected as a guest user
- LOG EVENT {Description=[[resultType=COMPLETED,exitCode=2]],Detail=[RIK
command ( returned a RETURN code of 2, which was interpreted as a failure from
RIKJ [RIKCOMMAND] LOAD_APPLICATION -C true -t 3785 -u Action Request Installer
Account -f C:\Program Files\BMC
Software\ARSystem\AREmail\adf_emailengine_def.xml
- LOG EVENT C:\Program Files\BMC Software\ARSystem -L true -n
EmailEngine-RIK_PostInstall -N 7200 [RIKERROR] Exception from RIKJ command
Definition import failed, code 2 , filename - C:\Program Files\BMC
Software\ARSystem\AREmail\AR_Email_Workflow.def]
We tried to manually import the AR_Email_Workflow.def file but got following
error -
The SQL database operation failed.;
org.springframework.orm.jpa.JpaSystemException: Exception [EclipseLink-4002]
(Eclipse Persistence Services - 2.4.2.v20130514-5956486):
org.eclipse.persistence.exceptions.DatabaseException
Internal Exception: com.microsoft.sqlserver.jdbc.SQLServerExcepti, 552,
The following item was not imported; AR System Email Mailbox Configuration,
55,
Below are the exceptions in the SQL logs during def file import -
uery: InsertObjectQuery(name=Incoming Mail Server Password, overlayGroup=0,
overlayProp=0)
org.springframework.orm.jpa.JpaSystemException: Exception [EclipseLink-4002]
(Eclipse Persistence Services - 2.4.2.v20130514-5956486):
org.eclipse.persistence.exceptions.DatabaseException
Internal Exception: com.microsoft.sqlserver.jdbc.SQLServerException: Violation
of PRIMARY KEY constraint 'PK__field__9104870AD2A5F43D'. Cannot insert
duplicate key in object 'dbo.field'. The duplicate key value is (136, 123, 0).
Error Code: 2627
Call: INSERT INTO field (fieldId, schemaId, overlayGroup, changeDiary,
createMode, defaultValue, fbOption, fieldType, fOption, helpText, lastChanged,
fieldName, objProp, overlayProp, owner, recordId, resolvedfieldId,
resolvedName, smObjProp, timestamp, datatype) VALUES (?, ?, ?, ?, ?, ?, ?, ?,
?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)
bind => [21 parameters bound]
Query: InsertObjectQuery(name=Incoming Mail Server Password, overlayGroup=0,
overlayProp=0); nested exception is javax.persistence.PersistenceException:
Exception [EclipseLink-4002] (Eclipse Persistence Services -
2.4.2.v20130514-5956486): org.eclipse.persistence.exceptions.DatabaseException
Internal Exception: com.microsoft.sqlserver.jdbc.SQLServerException: Violation
of PRIMARY KEY constraint 'PK__field__9104870AD2A5F43D'. Cannot insert
duplicate key in object 'dbo.field'. The duplicate key value is (136, 123, 0).
Error Code: 2627
Has anyone faced this issue before? How to fix it?
Thanks!
Kaur
___
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Rollback - 9.0.01 to 7.6.04
We are planning to upgrade to 9.0.01 using the current prod 7.6.04 database. We will shutdown current app and mid tier servers and create 2 new servers. What should our rollback plan be if the upgrade fails? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ARERR[331] You do not have write access to this record
Thanks Doug! It is a customized form having summary templates. Most of the information including Submitter is same in both the records. The only difference is in Summary name or Summary detail fields. I created a new record with the same values and its working fine. None of the users are having any issues now. Thanks -Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ARERR[331] You do not have write access to this record
Assignee and Submitter groups have Read permission (View) for those fields. Assigned To field is never getting set even after modifying the record. There are two records with the same submitter,and assigned to fields but only the summary field differs. If it is a permission issue, why it occurs on only one record? Any idea? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: 9.0.01 - Exceptions not logged in arerror
I have tested that with several escalations. I get nothing in arerror log but get following error message in esc logs if I enable it. "com.bmc.arsys.domain.etc.ARException: ERROR (382): The value(s) for this entry violate a unique index that has been defined for this form" -Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
9.0.01 - Exceptions not logged in arerror
Hello All, Where are the escalation exceptions (like Unique Index Violation) logged in 9.0.01? On 7.6, arerror.log file logs this information and any filter error if no error handler is provided. Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy 9 mid tier URL
On 7.6 - URL http:/// automatically resolves to http:///arsys/shared/login.jsp But on 9.0.1, we have to specify the complete URL. Is it something related to the version or config changes? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy 9 mid tier URL
Thank you. This worked. -Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy 9 mid tier URL
Its a Windows 2012 server with Tomcat. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Remedy 9 mid tier URL
Hello All, To access remedy 9 mid tier, we have to use the URL with port 8080 in it like http://:8080/arsys/shared/login.jsp. Is there a way to remove port number from the url and access it with just the server name? Thank you! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Remedy 9 ARERR 308 Duplicate field in the field list
Hello! We are getting an error 308 - Duplicate field in the field list :NULL on Remedy 9 user tool(v7.6.04). Its a customized form, no overlay, base development mode. The error is generated by an active link that executes on MODIFY and uses a DIRECT SQL operation. Mid-tier works fine. No issues in updating the records. Is this an issue with the user tool? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Upgrade from 7.6 to 9
Yes, we are planning to set up a new 9.x environment. We did setup a test server by first copying the data to new database server and then doing an upgrade. But it didn't copy the customizations and we had to manually do all the changes. Not sure if this was the right approach. When you say stand up a new 9.x environment does that means doing a fresh installation and then copy the def files? How to setup the database server prior to installation? We also want the name of the server to be the same as current prod. For this, during the installation should we bring down the current prod and do the installation on a fresh box? -Kaur On Fri, Jan 15, 2016 at 5:21 PM, Joel Sender wrote: > It sounds like your best bet is to stand up the new 9.x environment and > copy the definitions and data: > 1. Use the developers' studio to copy your definitions > 2. Use rrrchive ( https://www.rrr.se/cgi/index?pg=chive ) to copy the > data. > Rrrchive lets you update records from the source to target. > The first copy will take a long time, but each night's update will > happen quickly. > The rrrchive CFG file lets you control the Form Data copied. > You can also run rrrchive in multiple CMD windows to take > advantage of multiple ARS (fast) threads. > With proper planning, the go live cut-over can be completed in > less than an hour (your mileage may vary) > > 3. The APPLICATION should be frozen once you copy the definitions to new > server. > If the freeze NEEDS to be violated, "Emergency updates" would need > to be applied to the new server as well. > > HTH, > Joel > Joel Senderjdsen...@earthlink.net310.829.5552 > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Su Kaur > Sent: Friday, January 15, 2016 8:23 AM > To: arslist@ARSLIST.ORG > Subject: Re: Upgrade from 7.6 to 9 > > No, we are not using overlays. Everything is in base development mode. > Upgrade would be on Windows system. > How about the data/tickets that are modified during the upgrade? How can > we copy that change to new prod? > > Thanks! > Kaur > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > Answers Are, and have been for 20 years" > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Upgrade ITSM from 7.6.04 SP3 to 9.0.01
We are also planning to do an upgrade from 7.6.04 to 9.0.01. Ours is a highly customized system. All the development is in base development mode, no overlays and none of the ITSM modules being used. We have a separate app and mid tier server using SQL Server. Since the configuration of current prod is not good and its all messed up, we are thinking of setting up a new 9.x server. What would be our best bet? Copy data and then upgrade? Would this move all the customizations? Thanks! Kaur On Wed, Jan 20, 2016 at 3:14 PM, Daniel Wu wrote: > ** Thanks Warren. I was posting a question on your chain at the same time. > I appreciate the link you sent. I'd be sure to check it out. You can answer > my question here in my posting chain, if you like. > > In our particular environment, I will have to stance up another instance > and run in parallel to compare, then do the cut over. And that won't be the > live system. > > > On Wednesday, January 20, 2016, Warren R. Baltimore II < > warrenbaltim...@gmail.com> wrote: > >> ** >> Daniel, >> >> We just completed the upgrade from 7.6.04 to 9.0.01. For the most part >> it was relatively easy albeit a VERY long process. I strongly urget that >> you take a look at this link if you haven't. We followed this process and >> found it to work quite well. >> https://docs.bmc.com/docs/display/public/brid90/Upgrading+from+a+version+7.6.04+or+8.0.xx >> . >> >> Some things to keep in mind. When you are working on the Reconciliation, >> you must have a copy of your current installation running on a network that >> your development server can see. This is necessary so that the developers >> studio can connect with both for the "compare and contrast" part of the >> show. This part can take awhile depending on the number of customizations >> you have made. Don't make the mistake that I made and not take the time to >> really look at them. I ended up losing some things that I really needed >> >> The problems we have run into since Monday when we went live are these: >> >>- Reports can no longer be unlimited. Even though the flags are set >>for the 3 properties in config.properties on the mid tier servers are set >>to 0, they seem to be interpreted as default which limits reports to 2000. >>I got around this issue by setting a ridiculously high number (2,000,000). >>- Email Servers are not leaving the "Waiting" State on the Failover >>Whiteboard. Thus they don't send/receive. If we manually set the primary >>to "Active" then they work fine. I just have to monitor that till I get a >>fix from BMC. >>- I have a number of users who are no longer able to submit >>incidents. Some are receiving error messages that they do not have the >>right permissions (they do) and one is being told to provide information >>for the ticket that no one else has ever been required to provide. One >>other person cannot get to the people search form from the incident form. >>He is told that he doesn't have the appropriate permissions. >>- Some users are complaining that they are not receiving their >>notification Not sure about this one. >> >> That said, this has been one of the easiest upgrades I've gone through >> (the actual upgrade of production). We worked on it for a couple of >> months, and practiced quite a bit, but all of the preparation really helped. >> >> We started the actual work on last Friday at 6 pm and finished the last >> install at 6 pm on Sunday. My partner and I worked the upgrade straight >> through (taking turns for some shut eye). That was to upgrade 3 app >> servers and 3 mid tier servers. >> Hope that gives you some idea >> >> >> On Tue, Jan 19, 2016 at 11:51 PM, David Charters < >> da...@charterstechnologies.com> wrote: >> >>> ** >>> >>> 9.x has a very cool data manger you will want to use for data. Custom >>> objects export and import or if there are not too many do it by hand. 9.x >>> is so different you might not want or need those customizations. Have you >>> done a gap analysis yet to create the requirments? >>> >>> >>> >>> *From:* Action Request System discussion list(ARSList) [mailto: >>> arslist@ARSLIST.ORG] *On Behalf Of *Daniel Wu >>> *Sent:* Tuesday, January 19, 2016 10:05 PM >>> *To:* arslist@ARSLIST.ORG >>> *Subject:* Re: Upgrade ITSM from 7.6.04 SP3 to 9.0.01 >>> >>> >>> >>> ** Thank you, David. I think we are going to set up the new environment >>> just as you described. My concern would be those overlays and custom >>> objects. Would there be any major issues causing the obj import to fail, so >>> we will have to recreate those objects? Also when you say "copy data", what >>> did you mean by that? Is it export to arx then import? >>> >>> On Tuesday, January 19, 2016, David Charters < >>> da...@charterstechnologies.com> wrote: >>> >>> My recommendation having done this would be to bring up a 9.x server >>> fresh, copy data and cut over. Don't try to upgrade from 7.6.4 to 9.x. T
Re: Upgrade from 7.6 to 9
No, we are not using overlays. Everything is in base development mode. Upgrade would be on Windows system. How about the data/tickets that are modified during the upgrade? How can we copy that change to new prod? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Intermittent ARERR 623 - v7.6 and v9
We have a customized form to change user password. The workflow has a 'Close All' action once the new password is saved. This leads to error 623 - 'Authentication Failed' for some users. Is it a known defect SW00439943 on v7.6 and v9? Any hot fix available? Thanks! kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
