ITSM : Assignment Configuration
Hi Experts, I ran across a small doubt which you may find it stupid but I need a clarification on that. In Assignment Configuration form we have a field called Event which we use to define for which activity that assignment rule needs to be triggered. But will it also work if I select irrelevant checkbox under Available to module? For example : I have selected an Event as "Incident Owner" and in the Available System modules I choose "Change management". Will this rule will work? If so then for which module will it work Incident or Change? Thanks You. Sweety ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Passing query like User tool to API
Hi Experts, How to pass a query like we do in user tool to api method GetListEntryWithFields()? I found a method parseQualfication but do not know how to use it. Can anybody provide a sample code snippet to use it? 1) How to utilize parseQualfication? 2) What should be done after that? 3) How to pass the parsed query to GetListEntryWithFields() method Cheers! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API:Only Data field names and Ids
I am using .Net APIs for this program. Below program is working fine but it is taking 5 to 10 minutes to fetch the fields. Dim Result = Access.server.GetAllFields(HPD:Help Desk).Values Dim name, Id As String Dim Datatype As Integer For Each VARIABLE In Result name = (DirectCast(VARIABLE, BMC.ARSystem.Field).Name) Id = (DirectCast(VARIABLE, BMC.ARSystem.Field).Id) Datatype = (DirectCast(VARIABLE, BMC.ARSystem.Field).DataType) Next One more thing, I want to know the field label names of a view. How can I do that? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API:Only Data field names and Ids
Thanks LJ. I am also sure how to restrict a function to fetch only three values in .Net. How can I find the field label name using field id and view id? Any function ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API:Only Data field names and Ids
Hello LJ, ---Code- Dim fieldsArrayList Dim fieldsIdsArray fieldsArrayList = Access.server.GetListField(HPD:Help Desk) fieldsIdsArray = fieldsArrayList.ToArray() fieldsArrayList = Nothing Dim i, ARfieldObject, fieldsNamesArray() ReDim fieldsNamesArray(UBound(fieldsIdsArray)) For i = LBound(fieldsIdsArray) To UBound(fieldsIdsArray) fieldsIdsArray(i) = CLng(fieldsIdsArray(i)) ARfieldObject = Access.server.GetField(HPD:Help Desk, fieldsIdsArray(i)) fieldsNamesArray(i) = ARfieldObject.Name ListBox1.Items.Add(fieldsNamesArray(i)) Next --- Where in my code I should check the field type? Do you see any issue in my code? It is taking very long time to fetch the field names ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API:Only Data field names and Ids
Hi Dean, I converted your code to VB.Net still not working Dim Result = Access.server.GetAllFields(HPD:Help Desk).Values For Each VARIABLE In Result MsgBox(DirectCast(VARIABLE, BMC.ARSystem.Field).Name) MsgBox(DirectCast(VARIABLE, BMC.ARSystem.Field).Id) MsgBox(DirectCast(VARIABLE, BMC.ARSystem.Field).DataType) Next program hangs for a long time without any outcome. I have to abort it to stop the program. Can you suggest? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API:Only Data field names and Ids
Tried some tricks and found the cause; MsgBox(Hello1) Dim Result = Access.server.GetAllFields(HPD:Help Desk).Values MsgBox(Hello2) Hello1 is displaying when I call a function but not Hello2. May be issue with a GetAllFields method only. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API:Only Data field names and Ids
Hi Misi, How to check the datatype of the field?? On 8/8/14, Misi Mladoniczky m...@rrr.se wrote: Hi, The ARGetMultipleFields() which will give you enough details to figure out which fieldids you want. You must look at the data type of the field to determine if it is a data bearing field. If the data type is = 14 the field can hold data. You should use the constant AR_MAX_STD_DATA_TYPE instead of 14 though. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hello List, It has been a quite long I haven't talked to you guys. Hoping all are good and enjoying. I want to fetch the list of data fields only with names and their ids. I have tried using method GetListField but it is giving me all the fields on the form including buttons, panels etc. I want to fetch only data field details from API. Any suggestions? Cheers! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
API:Only Data field names and Ids
Hello List, It has been a quite long I haven't talked to you guys. Hoping all are good and enjoying. I want to fetch the list of data fields only with names and their ids. I have tried using method GetListField but it is giving me all the fields on the form including buttons, panels etc. I want to fetch only data field details from API. Any suggestions? Cheers! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Archival Checkpoint
Hi List, I have enabled archiving and records are getting archived but how can I see if archuval is running through the logs or any form like when we update data from data wizard console? How can I check how many records archived and how many failed? If some records failed then why did they fail? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
CMDB: Normalization test
Hi CMDB Experts, I have recently installed CMDB on our new client environment and client is asking me to show if normalization engine is working fine and processing data. Can anybody share some steps to test if normalization is working fine using some sample data like product catalog and CIs? Very much appreicate your help. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Question on filter phasing
Hi Experts, If I am doing an operation like submitting a record then lot of filters execute on same form and some other forms also. If multiple forms involved in that operation will all the filters for different forms run in phases irrespective of forms? Or is phasing related to single form only? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Question on filter phasing
That is what I thought but below extract beg to differ. For example, assume form A has workflow that includes a Push Fields actions that pushes values to form B and that form B has a filter with a Modify condition that is triggered by the Push Fields action. The form A workflow is suspended while the form B filter is executed and the form B filter is said to be a child of the form A workflow. If the form B filter runs Phase 2 actions, they remain queued until the form A workflow completes all its Phase 1 actions. This means that the form A workflow cannot use the modifications made by the form B filter Phase 2 actions. If the form A workflow includes a Run Process action with the Application-Release-Pending command after the Push Fields action and the form B filter execution, the Phase 2 actions queued by the for B filter are run at that point so that the rest of the form A workflow actions can use the modifications they make. https://docs.bmc.com/docs/display/public/ars81/Overriding+filter+processing+phasing ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Question on filter phasing
Something interesting here https://docs.bmc.com/docs/display/public/ars81/Filter+processing+in+BMC+Remedy+AR+System+server ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Auditing Concepts
Thanks Rod for explanation. Let me check if my understanding is right. 1. Audit fields are copied to audit form only if the value in the field changes, else it will not be copied 2. Copied fields are copied to audit forms when any of the audit field is triggered on the form even if the changes are not made to copied fields. 3. Audited and copied fields will be copied when there are no changes and even there are changes when audit field is triggered. Best options is Audit, am I right? What if I enabled audit for a field not to a form still will it be copied? The log style audit form stores changes in a single filed using a delimiter and form style audit creates a copy of form. This is the only difference. Please correct me if I am wrong. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Auditing Concepts
Hello Experts, Can you please help me to understand the difference between settings of field level auditing and form level auditing? What is the difference between; 1. Audited 2. Copied 3. Audited and Copied What is the difference between; 1. Form Style Auditing 2. Log Style Auditing Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Service Action Example
Hello Misi/LJ/List, I have gone through the service action and it looks like a great feature to aynchronously retrieve multple requests data let say 10 requests data in a single trip to a server rather than hitting a server 10 times to fetch data. But I tried to implement this concept programatically and I am not sure how to do it. Can anybody give me a simple example to use and develope service action? Thanks and regards, Sweety ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Service Action Example
Hi LJ, I got that information from this blog http://jobinwilson.blogspot.com/2009/03/service-call-feature-in-remedy-75.html In which there is a statement - Imagine, on your “Window Loaded” there are some 10 odd activelinks which do some setfield action in which the data source is some other forms. The server roundtrips for each of these setfield actions can result in some delay over a big WAN. You can use a service call to optimize this situation. Get all your values in one single “Service Call”. I was trying to implement same. Can you give me one reason why should I use service action? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Service Action Example
Indeed, I am not able to understand how to implement that example. How can service action perform the work of 10 active links at one server round trip? Imagine I am using 10 active links with 10 different forms to set fields, how can I active this with single service action with just single server trip? This is what that blog is saying, right? I am not getting any hint how to prove and implement that example. I would appreciate if you help me to implement that code or give me an idea to prove that statement. Cheers, Sweety ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Service Action Example
Hi Laurent, If I want to retrieve the values from 10 different forms then I need to add 10 service actions in a single active link and 10 filters with service execution option correct? In this case an active link will invoke 10 filters having service exeution option and go to server to retrive values from 10 different forms in a single trip - correct? This is what I have understood till now. Slap me if you see me wrong anywhere. On Thu, Jun 5, 2014 at 2:55 AM, laurent matheo lm...@me.com wrote: ** I guess what he meant is that if you do this this, you have n acls it makes n trips/calls to the ARS server (internet, then internal network between customer, mid-tier and ARS). ACL1 (web browser) --internet-- Mid-tier --- ARS server (set field1) ACL2 (web browser) --internet-- Mid-tier --- ARS server (set field2) (...) ACLn (web browser) --internet-- Mid-tier --- ARS server (set fieldn) With service it would be kinda like this, one acl triggers one filter. This way there is only one trip using the whole internet, then internal network between customer, mid-tier and ARS, everything else would stay at ARS server level: ACL1 which triggers service (web browser) --internet-- Mid-tier --- ARS server (Triggering Filter with Service) _Filter called by service (ARS server) (set field 1) _Filter called by service (ARS server) (set field 2) _(...) _Filter called by service (ARS server) (set field n) And once it's done, the filter answers (hence the callback) once all actions are executed: ACL1 which triggers service (web browser) --internet-- Mid-tier --- ARS server (Triggering Filter with Service) If I understand his example correctly, it just means that you save the trips user to mid-tier to ARS. Service is kinda like callback indeed in C++ for example where in your software you call a dll, dll does all the heavy work and uses callback function to update your software on the status. It's also like Ajax if you code HTML. You don't submit the page to send value to server, launch a code server side and gets its result. At least that's how I see it. On 04 Jun, 2014,at 10:39 PM, Sweety sweetykhann...@gmail.com wrote: Indeed, I am not able to understand how to implement that example. How can service action perform the work of 10 active links at one server round trip? Imagine I am using 10 active links with 10 different forms to set fields, how can I active this with single service action with just single server trip? This is what that blog is saying, right? I am not getting any hint how to prove and implement that example. I would appreciate if you help me to implement that code or give me an idea to prove that statement. Cheers, Sweety ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Filter Escalation
Correct me if any of below statements are wrong else give me a pat on my back :) Active Links/Filters : Executed once for each record hence acts on current request. Push fields/set fields can be used to create/update other records but they will trigger active links/filters based on the workflow condition. Escalations: Executed only once for all matching records. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Web Server | Mid Tier | Tomcat Server
Hi List, I already get confused with these three words :S, can anybody explain me what does they really mean or all of them are same? When users won't be able to access remedy url, we sat restart mid tier/tomcat/web server but in fact we are restaring only tomcat. Is there any difference between these three terminologies? Can I have a mid tier(I am taking about midtier folder) on one server and tomcat on another server? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Filter Escalation
Hey Misi, hope you are doing well. Looks like you are busy with your work. I would prefer a positive pat ;) I did not understand this statement: Escalation execute on each matching record. But the Escalation itself runs once. Do't you think its a contradictive statement? Both seems to be of same meaning. Execute on each matching request but runs only once - Very confusing. :S ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Web Server | Mid Tier | Tomcat Server
Tomcat is a web server for processing web requests Mid Tier is service/application that allows remedy to be accessed over web. Above two points cleared :) What about this? Can I have mid tier folder on one server and web server on another? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Resolved: Filter Escalation
Thanks for making me understand that :D. You deserve a pat on your back now ;) Thanks Misi for puttings things simple. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Filter Escalation
Hi List, I was reading the BMC wiki and found something weird in filters and escalations. Wiki says filters act on current requests and escalations act on all matching requests. I can modify requests through filters which are not currently accessed by user. Filters acts on current requests - This statement is not making any sense to me. Filters can also act on all matching requests in Run If condition. Escalations act on all matching requests - Make sense. All workflows act on all matching requests even filters and active links. Why there is a need to mention it. Can anybody explain me what BMC is trying to say here? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Filter Escalation
Hey LJ :) Good Morning/Afternoon/Evening. What if I am not performing action only on single record? What in case of Modify All option. Imagine I wrote a filter; Run If : 'Submitter' != $Null$ Action : Push Field : Update some entry. In this case filter will act on all records where submitter is not null and will update entries as per push field. It is not just acting on current requests but others also. Filters are acting on all matching requests. Am I overthinking or Am I stupid? Is it too hard for me to understand? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
AIE Data exchange SQL connection update
Hi List, We have an AIE job to suck data from vendors SQL database. Now they are planning to upgrade it to x version on different server. I am wondering what are changes required to update the SQL connection in the same AIE exchange? Is it required to create a new data exchange and class mappings all other again or can I just update the new server details somewhere in AIE? Appreciate your thoughts and solutions. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Data in server-side table fields is read-only.
Understood. Thanks Misi for explaining as always. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AIE Data exchange SQL connection update
Wondering why there would be no change when server name is changing and even database name. SQL team has provided the new SQL server name and database name to connect to that database. They are migrated SQL Server from an older serve 2005 to new one 2008. They have changed windows server also from 2003 to 2008. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
VM Image for remedy
Hi List, I want to access remedy 24x7 and to achieve this Carl adviced me to create a VM for remedy. I wonder how to do this and have couple of questions. 1) I want to carry the image with me all the time on my laptop, so do I need to first install everything - database, java, tomcat, remedy on a single server? 2) Which is the best and free tool to create VM image? If it is not free then suggest the best one, my organization is rich enough to pay for it. 3) Do I need to appy license for both Server and my laptop or just one license is enought for remedy? 4) Is it required to have same hardware configuration for my laptop as that of a server on which I created VM image? Please provide your valuable suggestions and inputs. My requirement is I should be able to access remedy 24x7 with the help of my laptop. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Data in server-side table fields is read-only.
Ok, if I perform server side table looking to update data in table it will not get updated. I should use client side table looping to perform any data manipulation. Am I right on this? Server side table looping can be used for only performing read only operations Client side table looping can be used for performing read and write opertaions Feel free to correct me. If I am wrong then give me an example of both the loopings where it says server side looping is read only and client side is readable/writable. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Data in server-side table fields is read-only.
Hey Misi, thanks for reponding to the post. I was actually waiting for your reply. As you said we can update data in a table from both client side and server side table looping then do you think the statement Data in server-side table fields is read-only is valid? If not what it actually menas? Doug said server said table is readonly and you are saying we can update data in server side table. Really confusing. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Transactional (TR) and Database (DB)
Totally agree with Misi. Putting all together in simple way TR - Holds only transaction values coming from API or remedy workflow DB - Holds the values present in database Just a field - Checks the value changes/entered by user and if it is blank, a check is made against database values. Hope that clears concept of everything. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Data in server-side table fields is read-only.
Anybody help me in understanding this statement? Why is it read-only? //docs.bmc(dot)com/docs/display/public/ars81/Table+fields ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Data in server-side table fields is read-only.
Statement says, Data in server-side table fields is read-only? What does it means? I can edit the record in a table by editing a record existing in a form which is refering to the table. It just says server side table field is ready-only, does it mean client side table field is writable? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Data in server-side table fields is read-only.
I have not said that I want to create a table field at all. It says data is read only. Why I cannot update the data in server side table? I do not understant the statement Data in server-side table fields is read-only. Make me understand it please. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
API for SRM Services
Hi Experts, I am tryint to create API program for services in SRM but finding it difficult to figure out how? Which form should I refer to list the services available in SRM? How about the fields? Each service will have different fields, how can I show these fields in my API UI? Please help me. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Plugin programming with remedy
Hi Experts, Today I was discussing with my team lead and he was telling me about the plugin programming but he was also not sure how it is done but he at least has an idea that there is something which can done in remedy through plugins. I want to know what are these plugins and how can we write these programs in remedy? Why do I need plugins? What's the need of plugin? Is there any document available for this programming? Appreciate your help. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Preserving customization during upgrade
James, You can check with BMC also for suggestions. They have engaged special teams for upgrades to help customers to move to latest version of remedy. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy 7.6.04 SP3 A tip for uninstalling the Win Client
Go to control panel and uninstall it ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ARFlash - A virtue or curse
Hi Experts, ARServer is dying due to ARFlash. It is eating most of the memory and causing the server to crash. Why does it eats this much memory and why is it used in remedy? How can I stop this process eating memory and causing the server to fall down? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARFlash - A virtue or curse
Stop the flash and restart it again - sounds like a plan. But what if it occurs every day? Mainly during peak hours. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Mathematical Calculations
Hi List, I am trying to do some simple calculations through remedy workflows like 1+1=2 or 5-2=3 or 2*2=4 . How can I do such calculations in remedy? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Mathematical Calculations
Is set fields the only way for calculations? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Mathematical Calculations
Hi Doug, I tried to do this calculations in the message box which did not work, it returned number1 - number2 as a string as it is. So, I am trying to find out where all I can do the calculations. With your explanation it seens we can do this calculations only in set field or push field actions, am I write? Exploring Remedy. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Audit Options ~~ Audit and Copy
Audit means it will just audit the field and copy means the audited field will be copied to audit form. But how can I see just audited field? Will it also be copied to audit form. If it does then what is the difference between them? Maybe experts can answer this. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Strcturing CMDB data
Did not realize that I am putting it in this way. Defining a unique fields as Name means I am planning to add name in all the rulesets of identity activity. I really does not mean to define a unique index. Can you tell me a case where two CIs can have same name? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Strcturing CMDB data
Yes, sure. So the qualification can be; Name != $NULL$ and Name=$Name$ and Dataset = $Dataset$ (rough qualification) I am on single tenancy, no multiple companies involved. I heard that there are cases where two CIs have same name but really not sure if its true or not. Do you have any idea about it? BMC_SoftwareServer or BMC_DataBase ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARERR 9351 error
There is no team here to work on your issues. We all are just friends here and help us each other. Never say team again. Regarding your issue, check with your network team or use fiddler log to trace the issue. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
CMDB:Auto Identify/ Generate ID feature is destructive
Hi List, Check the below thread/Idean and let me know what do you think; https://communities.bmc.com/ideas/5705 https://communities.bmc.com/thread/103670 Cheers, ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Integration SCCM and CMDB
Store the SCCM discovered data in the database and use that database to connect to the Remedy with AIE job to import the CIs. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Strcturing CMDB data
Hi Experts, Is there any document which specifies each class of CMDB there must be some fields which needs to be unique? I am planning to make 'Name' field as unique for all my CIs in my organization, do you see any challenges here? Please share how you structured your CMDB data in your organization? I am not able to find much help to maintain unique CIs in my organization. Kindly share your ideas ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Auto Identify/Generate Ids not working
Hi Experts, I have created identity activity and added rule set to it as per my requirement and set the flag f Auto Identify/Generate Ids for source and target dataset but recon ids are not generating for source. Recon Ids are getting generated for target dataset. Any thoughts or troubleshooting steps? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Remedy and Flash
Zero downtime upgrades are not possible in remedy as far as I know. Let say I have 3 servers in group with version 7603 Now if I start upgrading server1 to 81, I have to bring down other two servers or enable admin operations. Even if the upgrade goes successful, I have to follow the same procedure for other two servers to replace files and executables of 7603 to 81 There will be a significant down time considered in this process ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: $NULL$ = $NULL$?
$NULL$ = $NULL$ always eveluates to true. Its very simple and similar to 1=1. Put this in advanced qualification; you will get all the records for the search. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Weird behavior of Mid Tiers
Hi List, We have different enviornments for remedy(Prod, dev and UAT). Each enviornment have their own mid tier servers installed. Now issue here is; when I hit the user http://Pordserver:8080/arsys = Works fine and opens mid tier URL when I hit the user http://UATserver:8080/arsys = Works fine and opens mid tier URL when I hit the user http://Devserver:8080/arsys = nothing happens, page shows nothing. Why is it? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: $LASTCOUNT$ keyword is not expanded when default values are set
If I set a default values for a fields and perform a search to evaluate $LASTCOUNT$ keyword, will it work? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Weird behavior of Mid Tiers
Hi, I have flushed mid tier cache and cleared browser cache also. Its happening for all users. Server is up and running. Users can access server from user tool. When I supply the entire URL http://devServer:8080/arsys/shared/login.jsp then it works fine but same does not work when I supply http://devServer:8080/arsys. URL should explan by its own when I provide http://devServer:8080/arsys like other server. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Weird behavior of Mid Tiers
Default web path is http://devServer:8080/arsys ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: $LASTCOUNT$ keyword is not expanded when default values are set
Thanks LJ, its clear to me now :) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: $LASTCOUNT$ keyword is not expanded when default values are set
$LASTCOUNT$ keyword is not expanded when default values are set - Does this mean if I set a default value for a field and perform a search to find lastcount then it will not work? I understood what this keyword does but I am not able to get what does that statement means. Can anybody give me an example for statement - $LASTCOUNT$ keyword is not expanded when default values are set ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: $LASTCOUNT$ keyword is not expanded when default values are set
Hello Misi, Just trying to understand what does that mean On 3/18/14, Misi Mladoniczky m...@rrr.se wrote: Hi, What value were you expecting? The normal way to use $LASTCOUNT$ is within one or two ACTL firing on the same action: ACTION 1: Set-Fields: (some query) dummy = $1$ ACTION 2: Set-Fields: CURRENT FORM records in search = $LASTCOUNT$ Best Regards - Misi, RRR AB, http://rrr.se Hi List, Why $LASTCOUNT$ keyword is not expanded when default values are set? Can anybody give me a reason for this? Cheers, ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
$LASTCOUNT$ keyword is not expanded when default values are set
Hi List, Why $LASTCOUNT$ keyword is not expanded when default values are set? Can anybody give me a reason for this? Cheers, ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: TCP and RPC Port
Thanks Misi and LJ. You always makes things easy. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Setup HA
Hi List, How can I setup HA in remedy? Can you share a doc or link? Why there is a need of HA? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
TCP and RPC Port
Hi Experts, What is TCP and RPC port? What's the difference between them? Why do we use them in remedy? What will happen if we eliminate them? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
TCP and RPC Port
Hi List, What is TCP port and RPC port? What is the difference between them? Why do we use them in remedy? What happens if we do not use port? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Renaming a group
Use data wizard console to rename group ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Currency table and Index table for a form
Hi List, It is given in the docs as currency table under that they gave an explanation for a currency field. Just wondering does currency table really exist? I don't think so. Correct me I am thinking wrong. https://docs.bmc.com/docs/display/public/ars81/The+currency+table+for+a+form One more thing how can I find the index table for a corresponding form? Does AR System creates a separate index table for each regular form? Mercy, Sweety. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Currency table and Index table for a form
Hey Misi thanks for responding. I know how to find the tables from database and I also know how to use ar schema metadata form. Just wanted to know if ar system really creates individual tables for each regular form when we add a currency fields. As per your comments we it seems there is only a single table which stores indexes for all form - Please confirm this. Thank you Misi. On 3/6/14, Misi Mladoniczky m...@rrr.se wrote: Hi, The two main currency forms are: AR System Currency Codes - allowed currencies of your system AR System Currency Ratios - dates and exchange rate To find out which table things are stored in, you can check the form AR System Metadata: arschema, or the arschema-table directly. It contain a mapping between the Name and the SchemaId. The SchemaId is a number, for example 123. This means that the man table of the form is T123. Note that the numbers for a specific form varies between systems. All normal forms has at least one index for the request id field. They can also have more indexes defined through Developer Studio under form properties. You can also find these indexes in the form AR System Metadata: schema_index table or the corresponding table schema_index. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi List, It is given in the docs as currency table under that they gave an explanation for a currency field. Just wondering does currency table really exist? I don't think so. Correct me I am thinking wrong. https://docs.bmc.com/docs/display/public/ars81/The+currency+table+for+a+form One more thing how can I find the index table for a corresponding form? Does AR System creates a separate index table for each regular form? Mercy, Sweety. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Why no phasing in Active Linsk and Escalations
Hello Experts, Why don't we have any phasing in Active Linsk and Escalations ? Initially I though we don't have phasing in active link because its client based but later stuck with escaltion. Escalations are server based then why they don't have phases in them? Does anybody has an answer for this ? I know its sounds foolish question and some may ask me to read the documents but I can't answer in the documentation or in KB. Thanking for your inputs in advance. Regards, Sweety ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Asset Management and CMDB
Hello List, This is me again :) What is asset management ? - Application used to manage the CIs What is CMDB ? - A database used to manage the CIs Both seems to be same for me. What is the difference between both of them ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
SRM : Registered and Unregistered templates
Hi Experts, I am reading SRM notes and found a point where it says register application template https://docs.bmc.com/docs/display/public/srm81/Defining+application+object+templates What does registering a template mean ? How about unregistered template ? What to know the difference as well. Thanks, ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Relationship between ARServer/Mid Tier and Database
What are those database libraries ? or What are database libraries ? Do they vary from vendor to vendor ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Basics of SRM
Hi List, Can you help me to understand some points in SRM ? What is SRM ? Why there is a need of SRM? What are AOT, PDT and SRDs ? With what all applications it can be integrated ? How can I kick start and learn SRM ? I will appreciate your time and inputs. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Relationship between ARServer/Mid Tier and Database
Hi List, Curious to know how AR Server/Mid Tier interacts with Database ? I mean what method does it use ? Is it used SQL Server or any ODBC driver or any other method to interact with database ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
BO and Analytics
Hi Experts, I heard that BO can be used for reporting then why do we need BMC Analytics ? How Analytics is different than BO ? How they are related to each other ? What is the role of BO in BMC Analytics ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
Jean, I am asking this for all users. I got the clarification from Misi on my query. Thanks, ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API:Fetching Status Reason Values - Very Time Consuming
Hi Misi, Thanks for suggesting to use ARGetMultipleEntries method for fetching the status reason values but you are saying it returns only 100 entries at a time. How could I know how many entries my query will return ( I know that I can use fieldvalues.count ) ? Let say my query returns 200 records, if I use ARGetMultipleEntries method here, does it return only 100 records ? What will happen to the rest of the record ? Will they be ignored ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
API : Warnings and Notes of Filter
Hi List, Can we display warning messages or notes in API if a filter generates any ? Curious to know if API has this capabilities. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
You are right, I am creating a new UI I am getting this error even after using a single module across all the forms and classes. I am doing how Misi suggested me but not sure why it is not working. Trying to find out a workaround for this. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
API:Fetching Status Reason Values - Very Time Consuming
Hi List, From my old post I got the hint from Misi to fetch the status reason values. This is what I am doing; Fetching the bunch of records from GetListEntryWithFields method and for each record I am using GetEntry method to get the value of status reason field value for that record. The drawback with this idea is that it is very time consuming to use two methods one for fetching the entry id and another one for fetching the status reason value by passing the entry id value. Is there any other way to get the status reason field value ? Appreciate any inputs. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
My idea is if user is connected from another machine then my program should display him/her a message asking to confirm if user wants to override the access ? Is it achievable ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
If yes then below are my questions; 1) How can I check if a user is already connected from another machine 2) After that how can I override the user - I think, I got the answer for this from Misi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
Hi Misi/Carl/LJ/Experts, Do we have any solution for this from API or is it considered to be a bug or drawback from API ? Can't I override the user access ? Please assist. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Send email notification from API
Hi List, Can we send email notification from Remedy API ? What is the best approach to send mail in API application ? Thanks, ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Send email notification from API
wow, you guys are amazing. Thank you so much :) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
API : Incorrect DataTime values
Hi List, This is very strange that I am getting incorrect datetime values from remedy thru API. I am fetching the results from the remedy via API but data-time values are not matching with server and my application. My computer and the server are in same timezone not sure why this is happening. Example : If a tickets submit date is 12/11/2013 2:00:00 AM, I see this as 12/11/2013 6:00:00 AM in my API ( Difference of 4 hours ) Any thoughts why it is happening ? ARS 7.5 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Incorrect DataTime values
Got it Misi, Just Parsed the value returned and it worked; DateTime.Parse(entry.FieldValues.Item(100564)).ToLocalTime ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Create incident using incident template and incident interface form
Hi Carl, I have tried as you suggested but not working. I have passed login id, action command and templates instance id correctly but incident record is not creating in helpdesk form - Checked incidentinterface form -- Record got created here and all the fields like user details and template details populated correctly - Tried creating incident from incident form using that template, its creating record with that template -- Hence no issue in template Any extra step needed to make it work ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
I am using a public routine only for authenticating a user and I am authenticating user only once in entire application ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Create incident using incident template and incident interface form
I don't find any error in the log :( Trying this on 7.5 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Create incident using incident template and incident interface form
My bad, incident is getting created. I was not able to find the records since I was searching with status. Template has status resolved but incident is created with Assigned status. Not sure if this is a bug or a feature ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
Hey Misi, I was waiting for your reply. I have added this statement just below the login method server.Login(servername,username, password) server.SetSessionConfiguration(Constants.AR_SESS_OVERRIDE_PREV_IP, 1) but its not overriding the user instead giving me the error ARERR [9084] User is currently connected from another machine ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
At login time only I am getting the error ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
Tried placing it before the login method but it is not working. Program is generating exception but no message is displayed in that exception. I am getting this error while fetching the records from GetListEntryWithFields ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Create incident using incident template and incident interface form
Could you be bit more explanatory ? 1) On which field in incident interface form I have to pass the GUID of template ? 2) How to find the GUID of a template ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Create incident using incident template and incident interface form
Thanks Carl, that document was very helpful and answers all of my queries. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Retrieve data from SQL Menus
Thanks Misi, I would like to go with GetListEntryWithFields. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
