Re: How to enable full remedy admin from server grouping.

[Vaibhav Singhal]

Add admin ranking in server group operation ranking form for that one server
Stop ARS
Edit ar.conf and update parameter
Disable-Admin-Operations :F
Start ARS

In all other apps in server group - you can set it to T

Also - if you are looking to move admin server out of server group -
Update server group member -F in ar.conf

There are many advantages of having admin out of server group
You can find many discussions on it in BMC communities

HTH
Vaibhav
 On Mar 30, 2014 1:39 PM, "Suresh Loganathan"  wrote:

> **
>
> Team,
>
> We are using 4 remedy boxes. The project initial condition we have set one
> box as full admin.
>
> Recently, we have asked to change the admin to another box.
>
> We changed the Ranking to new one. but, still the new one not full admin.
> Have server group concept in our environment.
>
> Can you please advice, what the actions need to follow to make it as new
> remedy box as remedy admin.
>
> Touched only server ranking form.Kindly advice.
>
> Regards,
>
> Suresh Loganathan.
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: 7.6.04 midtier Connect settings

[Vaibhav Singhal]

Hi,

If you Check
server.xml

It has a connection tag which has a few parameters like
accept count
max connections

Increasing these parameters is directly proportional to java heap size of
your web service

Check this for more info

https://tomcat.apache.org/tomcat-7.0-doc/config/http.html

I guess this is what you were after?

Cheers
Vaibhav
On Feb 27, 2014 10:24 PM, "mahmoud mahdy"  wrote:

> **
> Dears,
> suppose that I will increase memory to be doubled and also increase heap.
> will tomcat double consume  the memory for example now tomcat consumes 2GB
> from 6 GB when double memory to be 12 GB the consumption will be 4GB?.
> also, what is the maximum concurrent users for Tomcat?.
> is there any configuration should be done to limit Tomcat memory
> consumption?
>
> --
> Date: Wed, 26 Feb 2014 17:10:53 -0500
> From: jdso...@shyle.net
> Subject: Re: 7.6.04 midtier Connect settings
> To: arslist@ARSLIST.ORG
>
> **
>
> First off its number of connections not number of users. You could have
> 100 users, but 20 concurrent connections, not 100.
>
>
>
> If an additional connection is attempted when all available are used, it
> will be refused until one is available.
>
>
>
> To answer your second question about what happens with increasing the
> number of connection - the direct impact is it would require larger heap
> size, more memory. For 200 connections, you might need to double your
> numbers.
>
>
>
> Joe
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *mahmoud mahdy
> *Sent:* Wednesday, February 26, 2014 4:21 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* 7.6.04 midtier Connect settings
>
>
>
> Dears,
>
> we configured our midtier as below:-
>
> configuration tool-> connection settings-> maximum connections per server
> =80.
>
> Please advise what will happen if user number (81) try to connect also,
> can we increase the value of "maximum connections per server" to be 200 for
> example and what is the impact?.
>
> Note:- we are on 7.6.04 SP4 and Tomcat 6.5
>
> Thanks
>  _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist:
> "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: how to add new application server to a server group

[Vaibhav Singhal]

Typo: there is nothing at.conf
Its *ar.conf
On Feb 26, 2014 8:22 AM, "Vaibhav Singhal"  wrote:

> A few changes
> At.conf -
> Server group member : T
> Update Server group name and properties as per server group
> update db details - login I'd,pw , server details as per group
> Decide on what threads it will be running and adjust accordingly in
> armonitor.conf
> Update SG operations ranking form
> That's about it I guess
> I think there was a guide, but I do not have it handy
> May be someone in the forum can send the details.
> Cheers
> Vaibhav
>  On Feb 26, 2014 8:13 AM, "mahmoud mahdy"  wrote:
>
>> **
>> Dears,
>> please advise, I'd like to add a new server to my server group, is there
>> any document guide clarify how to do thar?.
>> Thanks
>>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>

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Re: how to add new application server to a server group

[Vaibhav Singhal]

A few changes
At.conf -
Server group member : T
Update Server group name and properties as per server group
update db details - login I'd,pw , server details as per group
Decide on what threads it will be running and adjust accordingly in
armonitor.conf
Update SG operations ranking form
That's about it I guess
I think there was a guide, but I do not have it handy
May be someone in the forum can send the details.
Cheers
Vaibhav
 On Feb 26, 2014 8:13 AM, "mahmoud mahdy"  wrote:

> **
> Dears,
> please advise, I'd like to add a new server to my server group, is there
> any document guide clarify how to do thar?.
> Thanks
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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End user workstation's hardware/software recommendations from BMC for ARS/ITSM 7.6.04

[Vaibhav Singhal]

Hi All, 

  
I am looking for an official document saying something about recommended 
hardware/software specifications for end user for ARS/ITSM 7.6.04. 

  
There is no document at below location saying anything about recommended end 
user workstation config : 

  
http://www.bmc.com/support/reg/remedy-compatibility-tables.html 
http://media.cms.bmc.com/documents/AR+System+7.6.04+Compatibility+Matrix.pdf 

  
Any comments are appreciated. 

  
Cheers! 
Vaibh 

Sent from my iPhone

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Re: BMC's Future on the horizon.. IMHO

[Vaibhav Singhal]

Hi all,
So going to the original first 4 months old message - was IE9 with flash 10.3 
compatibility issue resolved?

Cheers
Vaibh


Sent from my iPhone

On 20/03/2012, at 12:03 PM, "Shellman, David"  wrote:

> **
> I agree.  As you said it's so close.
> 
> I do get encouragement from Dave's last sentence.
> 
> Dave
> 
> On Mar 19, 2012, at 8:28 PM, "Jason Miller"  wrote:
> 
>> ** There will always be those use cases where offline access is needed, 
>> bandwidth usage considerations, additional security, etc.  I am noticing 
>> customers/users getting frustrated that they can pull up a Mid Tier page on 
>> their mobile device and almost use the system.  Today's Mid Tier is so close 
>> to working for those users/companies that do not need the extra benefits of 
>> a mobility solution (and are not trying to use the Overview Console, 
>> SHR:LandingConsole, etc.).
>> 
>> Jason
>> 
>> On Mon, Mar 19, 2012 at 1:14 PM, Easter, David  wrote:
>> **
>> Hi Dave,
>> 
>>  
>> 
>>   Business needs in a mobile environment can differ from those that can be 
>> solved purely through a web client/server based solution.  For example, 
>> mobile users may not have consistent (or cost-effective) connectivity or 
>> sufficient bandwidth to utilize a traditional web-based client/server model. 
>>  These kind of users benefit strongly from a “native” application that may 
>> use concepts like store-and-forward.
>> 
>>  
>> 
>>   We’ve encountered, for example, mobile customers who work in remote 
>> locations with no cellular access – but still need to update Remedy tickets 
>> in the field.  Once they return to a location where their network 
>> connectivity is returned, that information is transferred back to the Remedy 
>> application.   In a purely web based application, you wouldn’t even be able 
>> to bring up the web app if you had no connectivity to the web server…
>> 
>>  
>> 
>>   Both models work in their own respective environments.  While I can’t 
>> discuss futures in a public forum, be assured that we’re thinking about the 
>> best ways to address the needs of all kinds of mobile environments – local 
>> Wi-Fi/high bandwidth environments vs. remote low/now service environments, 
>> out-of-the-box simplicity vs. customized applications, etc.
>> 
>>  
>> 
>> -David J. Easter
>> 
>> Manager of Product Management, Remedy Platform
>> 
>> BMC Software, Inc.
>> 
>>  
>> 
>> The opinions, statements, and/or suggested courses of action expressed in 
>> this E-mail do not necessarily reflect those of BMC Software, Inc.  My 
>> voluntary participation in this forum is not intended to convey a role as a 
>> spokesperson, liaison or public relations representative for BMC Software, 
>> Inc.
>> 
>>  
>> 
>> From: Action Request System discussion list(ARSList) 
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
>> Sent: Monday, March 19, 2012 12:48 PM
>> 
>> 
>> To: arslist@ARSLIST.ORG
>> Subject: Re: BMC's Future on the horizon.. IMHO
>>  
>> 
>> **
>> 
>> Dave,
>> 
>>  
>> 
>> I understand the track that BMC/Remedy has headed done.  However, I do not 
>> understand why a company would need to purchase a product to support mobile 
>> devices in a web environment.
>> 
>>  
>> 
>> Dave
>> 
>>  
>> 
>> From: Action Request System discussion list(ARSList) 
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
>> Sent: Monday, March 19, 2012 3:34 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: BMC's Future on the horizon.. IMHO
>> 
>> **
>> 
>> There are solutions available for both types of customers – those that want 
>> an “Out-of-the-Box” application that meets their business needs and those 
>> that want to create custom (or customized) mobile applications based on AR 
>> System.  Feel free to contact your BMC representative for additional 
>> information on a solution that works best for you and your organization.
>> 
>>  
>> 
>> -David J. Easter
>> 
>> Manager of Product Management, Remedy Platform
>> 
>> BMC Software, Inc.
>> 
>>  
>> 
>> The opinions, statements, and/or suggested courses of action expressed in 
>> this E-mail do not necessarily reflect those of BMC Software, Inc.  My 
>> voluntary participation in this forum is not intended to convey a role as a 
>> spokesperson, liaison or public relations representative for BMC Software, 
>> Inc.
>> 
>>  
>> 
>> From: Action Request System discussion list(ARSList) 
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
>> Sent: Monday, March 19, 2012 12:23 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: BMC's Future on the horizon.. IMHO
>> 
>>  
>> 
>> **
>> 
>>  
>> 
>> Thanks David.. To come to think of it yes, I think I had downloaded an app, 
>> but from what I recall, it wasn’t customizable? Which is why I wasn’t 
>> leaning on that being an ‘ideal’ solution.. Just as any other app on an 
>> iPhone or iPad, it was a static application that ignored your form level 
>> customizations.. Do I remember right
>> 
>>  
>> 

Re: Running ARS in Read-Only mode?

[Vaibhav Singhal]

**



Thanks John, Thanks Joe
 
I appreciate your suggestion Joe. We already have this in Plan#1 :)
Planning is in very early stage and we are collecting all possibilities and vendor advice.
 
 
Cheers!
Vaibhav
 


From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza [jdso...@shyle.net]
Sent: Thursday, September 29, 2011 7:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Running ARS in Read-Only mode?



**


 
Vaibhav,
 
What would be the purpose of running a system that costs almost an arm and a leg and a half to run it in a read only mode? Just curious..
 
Wouldn’t just a cheap RDBMS database (like Access) serve the same purpose if you just want to store relationship data, to just view it using some type of a frontend??
 
Even if you want to only report from that instance, it is sufficient to mirror the database to a reporting server, and install your reporting tools on that server. Personally I don’t see any other reason why you might want a read only AR System instance..
 If you must have an AR Server instance installed there, then what John said will work. But it is a huge overkill for reading relational data.. Its like renting a over size U-Haul van for the purpose of going to the grocery to buy a dozen X-small chicken eggs..
 
Joe


 

From: 
John Sundberg 
Sent: Wednesday, September 28, 2011 7:50 PM
Newsgroups: public.remedy.arsystem.general
To: 
arslist@ARSLIST.ORG 
Subject: Re: Running ARS in Read-Only mode?


 


**
Make all the licenses - read-only, disable escalations and write a filter for submit/modify/merge that produces a "no you don't" error message.
 
-John

Sent from my iPhone

On Sep 28, 2011, at 5:54 PM, Vaibhav Singhal <vaibhavsing...@hcl.com> wrote:




**


Hi List,
 
I wonder if it's possible somehow to Run ARS 6.03, ITSM 6.3 in Read-Only mode?
 
 
Thanks for your help.
 
Cheers!
Vaibhav
 



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Running ARS in Read-Only mode?

[Vaibhav Singhal]

**





Hi List,
 
I wonder if it's possible somehow to Run ARS 6.03, ITSM 6.3 in Read-Only mode?
 
 
Thanks for your help.
 
Cheers!
Vaibhav
 



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Remedy 6.3 and AIX 7.1 compatibility

[Vaibhav Singhal]

**







Hi All,



We have Remedy 6.3 Environment up and running on AIX 6.1.

And there is a plan for upgrading AIX 6.1 to AIX 7.1



I was looking to confirm the compatibility of these two, but couldn't locate the compatibility matrix for Remedy 6.3.

Anyone with any experience of above?

Anyone aware of any known issues/possibile issue with running Remedy 6.3 on AIX 7.1?





Any ideas or thoughts are much appreciated.





Cheers!

Vaibhav




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Re: User Tool and win7

[Vaibhav Singhal]

**



Hi David,
 
Thanks for prompt response :)
I forgot to mention this - it's on 64 bit SP1 win 7 Virtual Desktop
 
 
Regards,
Vaibhav
 


From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Easter, David [david_eas...@bmc.com]
Sent: Friday, September 16, 2011 4:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: User Tool and win7



** 

Remedy User client is supported on Windows 7.  It’s just not supported on 64-bit Windows 7 (or XP).  From the compatibility matrix:
AR System Client Supported Configurations
AR System supports the listed version of vendor products
or higher.
 




Minimum Operating System
 Version


AR System Clients




Windows XP (32 bit only) – includes support for Vista [Enterprise, Business, Ultimate] (32-bit only) & Windows 7 [Professional, Enterprise,
 Ultimate] (32-bit only)


AR System User Tool
AR System Developer Studio




Windows 7 [Professional, Enterprise, Ultimate] (32-bit & 64-bit)
Windows 2003  (32 or x64)


AR System Developer Studio
 




 
 
-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary participation
 in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc.
 

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Vaibhav Singhal
Sent: Thursday, September 15, 2011 3:45 PM
To: arslist@ARSLIST.ORG
Subject: User Tool and win7

 
** 


Hi List,


 


As far as I know, User Tool is not supported on Win7.


But, if UT installation directory is moved from XP machine to win7, it starts working!


 


Any thoughts about this?


 


 


Cheers!





Vaibhav





 



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User Tool and win7

[Vaibhav Singhal]

**





Hi List,
 
As far as I know, User Tool is not supported on Win7.
But, if UT installation directory is moved from XP machine to win7, it starts working!
 
Any thoughts about this?
 
 
Cheers!



Vaibhav






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Clearing User Tool cache

[Vaibhav Singhal]

**





Hi All,
 
I want to clear User Tool cache, is there a specific location of files that can be deleted for this?
Thanks for the help!
 
Cheers!

Vaibhav




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[no subject]

[Vaibhav Singhal]

**





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TEST Mail, Please ignore

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Thousands of DB read/write operations on T8 table for "Application Pending"

[Vaibhav Singhal]

**






Hello All,

 

 

System
 Information -

ARS
 6.0

ITSM 6.3

Platform
 - AIX





 

 

We
 are facing some performance issues on our Prod env. So I
 was scanning the logs, and in SQL logs I can see thousands of Read/Write operations ontable T8.

T8
 is for form "Pending Application"

And,
 I can see entries keep on deleting, and at an instance it has a maximum of 2 entries.

 

 





I
 am not sure for what exactly is the purpose of this form.

My
 blind guess is  - some kind of server requests thread management.





Can
 anyone suggest something on this please?





 

 

Regards,

Vaibh


 



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Re: Assets import issue

[Vaibhav Singhal]

**



Thanks for the reply Mahesh.
 
Sorry I missed system information.
It's ARS 6.3 with all application of version 6.
 
Atrium Integration Engine is not applicable then.
Any ideas?
 
Regards,
Vabh
 


From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Mahesh [mchand...@gmail.com]
Sent: Thursday, May 26, 2011 7:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Assets import issue



** Why not use AIE for import ?

Thanks
Mahesh

On Wed, May 25, 2011 at 8:13 PM, Vaibhav Singhal 
<vaibhavsing...@hcl.com> wrote:

**



Hi Experts,
 
 
This may be a basic question but I am new to Assets, and got stuck here-
 
I need to import certain asset records, for System Software.
 
There is one Join Form - "AST:SystemSoftware"
This is a inner join of form - "BMC:BMC_SystemSoftware" with itself.
"BMC:BMC_SystemSoftware" is a inner join of forms - "BMC:BMC_SystemSoftware_" and "BMC:BMC_LogicalSystemComponent"
"BMC:BMC_LogicalSystemComponent" is a inner join of forms - "BMC:BMC_LogicalSystemComponent_"
 and "BMC:BMC_AssetBase"
 
 
**Join criteria is Instance ID on all joins.
I tried to import data in "AST:SystemSoftware", it created all entries in all above base forms,
 and record is populating in all join forms except "AST:SystemSoftware".
Record is there in "BMC:BMC_SystemSoftware" and join
 criteria is InstanceID match with itself, but record is not populating on "AST:SystemSoftware".
 
 
It works fine, if data is entered manually in "AST:SystemSoftware" form.
I scanned logs for what are all changes that take place if record is saved manually, but my investigation was not sufficient I suppose.
Any suggestion is much appreciated.
 
 
Regards,



Vabh






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Assets import issue

[Vaibhav Singhal]

**





Hi Experts,
 
 
This may be a basic question but I am new to Assets, and got stuck here-
 
I need to import certain asset records, for System Software.
 
There is one Join Form - "AST:SystemSoftware"
This is a inner join of form - "BMC:BMC_SystemSoftware"
 with itself.
"BMC:BMC_SystemSoftware" is a inner join of forms - "BMC:BMC_SystemSoftware_"
 and "BMC:BMC_LogicalSystemComponent"
"BMC:BMC_LogicalSystemComponent" is a inner join of
 forms - "BMC:BMC_LogicalSystemComponent_" and "BMC:BMC_AssetBase"
 
 
**Join criteria is Instance ID on all joins.
I tried to import data in "AST:SystemSoftware",
 it created all entries in all above base forms, and record is populating in all join forms except "AST:SystemSoftware".
Record is there in "BMC:BMC_SystemSoftware" and join
 criteria is InstanceID match with itself, but record is not populating on "AST:SystemSoftware".
 
 
It works fine, if data is entered manually in "AST:SystemSoftware" form.
I scanned logs for what are all changes that take place if record is saved manually, but my investigation was not sufficient I suppose.
Any suggestion is much appreciated.
 
 
Regards,



Vabh






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It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in
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Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of
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Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[Vaibhav Singhal]

**




Thanks Matt
 


From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt [arsl...@mattreinfeldt.com]
Sent: Tuesday, May 24, 2011 7:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)



** 

Please visit http://www.remedyusergroups.com to download this PowerPoint.  :-)  Jennifer was kind enough to allow us to post it there for everyone's convenience!
 
Thank you,
 
Matt R.
 

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Vaibhav Singhal
Sent: Monday, May 23, 2011 6:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

 
** 


Jennifer,


 


Request for one more forward to my Id please -
vaibhavsinghal@gmail.com


 


 


Thank you


 





From: Action Request System discussion
 list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of adrian conway [adrianconway1...@gmail.com]
Sent: Tuesday, May 24, 2011 5:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)


**


Jennifer,


 


Can you send me a copy as well? 



 


Thank you,


On Mon, May 23, 2011 at 4:20 PM, Meyer, Jennifer L <jennifer.me...@nc.gov> wrote:
**



I’m so glad that so many people are able to benefit from it.  I found that making it really clarified the ITIL process for me.

 
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services

Service Delivery Division ITSM & ITAM Services
Office: 
919-754-6543
ITS Service Desk: 
919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us
 
E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official.


From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Susan Palmer
Sent: Monday, May 23, 2011 4:33 PM 



To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)





 
** 

Jennifer,


 


Congratulations on producing that ppt.  It's so simple and clear to understand.  I plan on using it and will give you kudos credit for it!!


 


Susan


On Fri, May 20, 2011 at 11:26 AM, Matt Reinfeldt <arsl...@mattreinfeldt.com> wrote:
For anyone else looking for this file, please go grab it from
http://www.remedyusergroups.com

Enjoy!

Matt R.


-Original Message-
From: Action Request System discussion list(ARSList)
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_










_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_



::DISCLAIMER::
---

The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only.
It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in
this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates.
Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of
this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have
received this email in error please delete it and notify the sender immediately. Before opening any mail and
attachments please check them for viruses and defect.

---



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Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[Vaibhav Singhal]

**




Jennifer,
 
Request for one more forward to my Id please - 
vaibhavsinghal@gmail.com
 
 
Thank you
 


From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of adrian conway [adrianconway1...@gmail.com]
Sent: Tuesday, May 24, 2011 5:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)



**
Jennifer,
 
Can you send me a copy as well?  
 
Thank you,


On Mon, May 23, 2011 at 4:20 PM, Meyer, Jennifer L 
 wrote:

**


I’m so glad that so many people are able to benefit from it.  I found that making it really clarified the ITIL process for me.

 
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services

Service Delivery Division ITSM & ITAM Services
Office: 
919-754-6543
ITS Service Desk: 
919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us
 
E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official.


From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Susan Palmer
Sent: Monday, May 23, 2011 4:33 PM 



To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)








 
** 

Jennifer,


 


Congratulations on producing that ppt.  It's so simple and clear to understand.  I plan on using it and will give you kudos credit for it!!


 


Susan


On Fri, May 20, 2011 at 11:26 AM, Matt Reinfeldt  wrote:
For anyone else looking for this file, please go grab it from
http://www.remedyusergroups.com

Enjoy!

Matt R.


-Original Message-
From: Action Request System discussion list(ARSList)
_attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_

Mid Tier Error - 7.6.04

[Vaibhav Singhal]

**





Hi List,
 
Environment information - 
 
ARS 7.6.04 on AIX
ITSM 7.6.04
SLM 7.6.04
Oracle 11g
IBM websphere
 
 
 
Issue is - 
 
Error message on top of home page, if we try to access system via thin client -

 
   Message not in catalog; Message number = 8755 : REMEDY.ARDBC.APPQUERY (ARERR 8755)
 
 
I scanned knowledge base, and found some related issue, and suggested solution was either a restart or
some Java Plugin Jar files Path in
pluginsvr_config.xml.

Restart is not a solution.
 
Has anyone experienced this issue before?
Any suggestion is much appreciated.
 
 
Regards,


Vab





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Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of
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Re: ARSystem DB Connection Password Reset from Application end

[Vaibhav Singhal]

**



Thanks for the reply Scott.
 
I did the changes, but now when I try to start the ARS service, I get following errors -

 
 

exec(): 0509-036 Cannot load program ./arserverd because of the following errors:
0509-150 Dependent module libclntsh.a(shr.o) could not be loaded.
0509-022 Cannot load module libclntsh.a(shr.o).
0509-026 System error: A file or directory in the path name does not exist.
 
 
 
Has anyone experienced this kind of issue before?
Suggestions are much appreciated.
 

 
Regards,
Vab


From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Scott Parrish [sparr...@itprophets.com]
Sent: Friday, May 13, 2011 7:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem DB Connection Password Reset from Application end



** 

Create an entry in your ar.conf file to enter the password in clear text:
 
DB-Password:AR#Admin#
 
(you may want to double-check the syntax for the ar.conf entry in the BMC knowledgebase or guides)

After you successfully start the arsystem and connect you can change the password using the ARSystem Administrator Console.
 
Scott Parrish
IT Prophets
 

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Vaibhav Singhal
Sent: Thursday, May 12, 2011 10:14 PM
To: arslist@ARSLIST.ORG
Subject: ARSystem DB Connection Password Reset from Application end

 
** 


Hello List,


 


 


I need help on our current situation -



 


 


We are in middle of SLM 7.6.04 installation on ARS 7.6.04 with ITSM 7.6.04.


 


While ARS installation, we changed the DB password for ARSystem.


While  SLM installer was not connecting to DB, so our intelligent DBA reset the password to - AR#Admin#.


And unfortunately our installing team forgot the password given while ARS installation, so now ARS is not coming up due to password conflict.


 


As we are not sure of password at application end, we are unable to reset DB login password to correct one.


 


 


Is there a way to change the password at application end?


ARS is on AIX, DB - Oracle 11g.


 


 


Any suggestions are appritiated.


 


Regards,


Vab


 


 



::DISCLAIMER::
---

The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only.
It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in
this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates.
Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of
this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have
received this email in error please delete it and notify the sender immediately. Before opening any mail and
attachments please check them for viruses and defect.

---
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_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 



_attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_

ARSystem DB Connection Password Reset from Application end

[Vaibhav Singhal]

**





Hello List,
 
 
I need help on our current situation -

 
 
We are in middle of SLM 7.6.04 installation on ARS 7.6.04 with ITSM 7.6.04.
 
While ARS installation, we changed the DB password for ARSystem.
While  SLM installer was not connecting to DB, so our intelligent DBA reset the password to - AR#Admin#.
And unfortunately our installing team forgot the password given while ARS installation, so now ARS is not coming up due to password conflict.
 
As we are not sure of password at application end, we are unable to reset DB login password to correct one.
 
 
Is there a way to change the password at application end?
ARS is on AIX, DB - Oracle 11g.
 
 
Any suggestions are appritiated.
 
Regards,
Vab
 



::DISCLAIMER::
---

The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only.
It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in
this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates.
Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of
this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have
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Issue with attachment

[Vaibhav Singhal]

**





Hello Everyone,
 
 
I am stuck with one issue, can someone suggest something on this please -

 
 
I have developed workflow for automatic case generation from emails sent to a particular email address - that's an entire team in here.
Everything completely customized with customized staging forms and all.
 
I set an attachment limit of 25 MB, and below is how I test it -

 
New Inbound email entry in AR System Email Messages Form addressed to xyz address( that's unique) and it triggers my workflow.
While creating an entry in AR Email messages, I am able to give
25 MB csv, and case is generated as per the code, but I gets following error message if I try to attach any xls mroe than 11 MB -

 
ARERR [8703] Bad attachment size
 

It's ITSM 6.3 on AIX.
 
Nothing in SQL logs.

Any suggestion/ideas are much appreciated.
 
 
 
Thanks & Regards,
 
Vaibhav Singhal
+61-(0)469856650



vaibhavsinghal@gmail.com






::DISCLAIMER::
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Re: Strange Error (ARERR 326) on registration ticket.

[Vaibhav Singhal]

Hi Peter,

Make a support group as default for requester profile in people form.
It should resolve your issue.


Thanks & Regards,

Vaibhav Singhal
+91-9650035665
vaibhavsing...@hcl.com


On Feb 23, 2011, at 12:24 PM, "team.rem...@libero.it"  
wrote:

> Hi,
> I'm sorry but the user has the correct permissions (I checked CTM: People
> Permission Group). this is really to funny! Do you have any good ideas? Thanks
> again ...
> Peter
>
>> Messaggio originale
>> Da: dkell...@javasystemsolutions.com
>> Data: 23-feb-2011 17.27
>> A: 
>> Ogg: Re: Strange Error  (ARERR 326) on registration ticket.
>>
>> Hi,
>>
>> I have had something like this before. Look in CTM:People Permission Group (I
> think) for the login name and see that the user has General Access as one of
> its application permissions.
>>
>> Kind regards
>> Danny
>>
>> Single Sign On (SSO) for BMC Remedy AR System and ITSM
>> http://www.javasystemsolutions.com/jss/ssoplugin
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.
> ORG] On Behalf Of team.rem...@libero.it
>> Sent: 23 February 2011 16:20
>> To: arslist@ARSLIST.ORG
>> Subject: Strange Error (ARERR 326) on registration ticket.
>>
>> Hello everyone,
>> I try to register a ticket on service desk 7.1 got the following message:
>>
>> Unable to reset a required field to a NULL value:
>> HPD: Help Desk Assignment Log: Assigned Group (ARERR 326)
>> Unable to reset a required field to a NULL value:
>> HPD: Help Desk Assignment Log: Assigned Group ID (ARERR 326)
>> Unable to reset a required field to a NULL value:
>> HPD: Help Desk Assignment Log: Assigned Support Organization (ARERR 326)
>> Unable to reset a required field to a NULL value:
>> HPD: Help Desk Assignment Log: Assigned Support Company (ARERR 326)
>>
>> What happens? I tried everything but nothing to do, it's a fix license user
>> (such as all Users present on the system) and User Incident and Asset viewer.
>>
>> Can you help? Thanks in advance.
>> Peter
>>
>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>>
>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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::DISCLAIMER::
---

The contents of this e-mail and any attachment(s) are confidential and intended 
for the named recipient(s) only.
It shall not attach any liability on the originator or HCL or its affiliates. 
Any views or opinions presented in
this email are solely those of the author and may not necessarily reflect the 
opinions of HCL or its affiliates.
Any form of reproduction, dissemination, copying, disclosure, modification, 
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strictly prohibited. If you have
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Re: Remedy Windows User Client 7.6.04--has anyone heard of client crashing errors?

[Vaibhav Singhal]

**




I have set up a new 7.6 environment, and for me 7.6 User Tool gets crashed - but only when
 m uploading big CSVs via Data Load Console.
 
-Vaibhav
 



From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of strauss [stra...@unt.edu]
Sent: Tuesday, February 01, 2011 3:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Windows User Client 7.6.04--has anyone heard of client crashing errors?



** 

Either I missed overwriting one, or it failed to cache/write one that I had entered, and it forked in the wrong direction, with no indication that it was going to do an overwrite until one mouse click before
 doing one.  That is going to bite someone, HARD.  I opened a ticket, since that is a dangerous defect.
 
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/


From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Grooms, Frederick W
Sent: Monday, January 31, 2011 3:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Windows User Client 7.6.04--has anyone heard of client crashing errors?

 
**

The 7.6.03 installer required me to retype all of the passwords into the installer (even though it should as having them already) before it would stop trying
 to do an overwrite.
 

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of strauss
Sent: Monday, January 31, 2011 3:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Windows User Client 7.6.04--has anyone heard of client crashing errors?

 
**

I’ll test this once I get the suite installer to behave itself (if that is indeed possible).  I am trying to upgrade an existing 7.6.03 install and the installer keeps trying to overwrite an existing ARSystem
 database, not upgrade it as is my intention.  It finds it, validates it, tests credentials (SQL Server auth since this is on a 2008 R2 VM that isn’t in a domain, using SQL Server 2008 on an adjacent VM), but then insists that it is going to overwrite it during
 installation.  No way – that db already has all of the apps and sample data installed – it MUST be upgraded!!! It would appear that the 7.6.04 installer is just as fubar as the previous versions.
 
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/


From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Meyer, Jennifer L
Sent: Monday, January 31, 2011 11:28 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Windows User Client 7.6.04--has anyone heard of client crashing errors?

 
**

Has anyone reported or heard of the Remedy Windows User Client v 7.6.04 repeatedly crashing?  I installed it this morning, then uninstalled it, reinstalled it, uninstalled it again, deleted all associated files, folders, and registry entries,
 reinstalled it, restarted my computer, etc… ad nauseum.  It seems to crash about 2 minutes and 30 seconds after opening.  I haven’t been able to keep it running for a straight 3 minutes—literally.
 
Here’s my PC information:
 
Windows XP Professional
V 2002, SP 3
 
Intel Core 2 Dual CPU
T7500 @2.20 GHz
2.19 GHz, @GB RAM
x86 Family 6 Model 15 Stepping 11, GenuineIntel
 
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services

Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us
 
E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized
 State Official.
 
 
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_


_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 



::DISCLAIMER::
---

The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only.
It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in
this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates.
Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of
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attachments please check them for viruses and defect.

---



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SRM 7.6 Post Installation query

[Vaibhav Singhal]

**




Hi all,

I have installed SRM 7.6, and I am able to access it with direct link - 

http://SERVER:PORT/arsys/shared/login.jsp?/arsys/forms/remdev01/SRS:ServiceRequestConsole/




I have given SRM Admin permission to my profile, and I am able to access it from User Tool as well.

But when I am accessing Remedy via mid tier, I am not able to see SRM.


I have done all post installation steps - have flushed cache - tried restarting AR Server & mid tier - but nothing helped me out.




Can anyone plz suggest something?




Regards,
Vaibhav



::DISCLAIMER::
---

The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only.
It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in
this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates.
Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of
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Development environment refresh with Production - Guidlines

[Vaibhav Singhal]

**





Hi All,
 
We are going to perform DB refresh of Development environment from our Production Remedy Box.
We already have managed about the code that is not yet in Production.
 
Can anyone suggest some common config changes that are required after this kind of refresh?
 
 
Regards,
Vaibhav
 
 



::DISCLAIMER::
---

The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only.
It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in
this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates.
Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of
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Re: ITSM 7.6 installation : How Long does it take approximately

[Vaibhav Singhal]

**




no, once the install starts, just leave the system.
 
I successfully finished the install yeasterday on AIX.
I left it yesterday, and when I came in the morning- It was finished successfully :)
 
 
Regards,
Vaibhav


From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Sanford, Claire [claire.sanf...@memorialhermann.org]
Sent: Tuesday, December 21, 2010 9:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.6 installation : How Long does it take approximately



**
During that time period, how much of it is on "Auto Pilot"  does someone have to sit there and watch the install?



From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]
On Behalf Of rahul2007k...@gmail.com
Sent: Tuesday, December 21, 2010 3:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.6 installation : How Long does it take approximately



**
Hi Vaibhav,
 
It will atleast take 6-8 hrs for succesful installation which may vary depending on your server configuration.
 
Thanks,
Rahul.


On Tue, Dec 21, 2010 at 9:34 AM, Vaibhav Singhal 
<vaibhavsing...@hcl.com> wrote:

**



Hi All,
 
I am installing ITSM 7.6 ( SD/CM/AM) for the first time,.
 
We installed AR Server then CMDB and now started ITSM installation.
 
 
From Last 2 hours installer is running, so I wanted to confirm the approximate time that ITSM 7.6 installation takes usually.
 
Please reply.
 
 
Regards,
Vaibhav





_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 



::DISCLAIMER::
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The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only.
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Re: Impact on Enabling API/SQL Logs in Production environment

[Vaibhav Singhal]

Hi Sathish,

For having the logs near to Crash, we enabled the logging, and loaded the 
system virtually.if system crashes...we'll have the logs.

Enabling the API logs, of any kinda application, increases the memory required 
by the Application Server on which those APIs are deployed.
In case of Remedy - when we enable the API logs, everything that works in the 
background gets logged- server memory utilization increases and server is now 
on hign memory usage - and as the load on the server increases - reliability 
decreases and as soon as memory usage crosses the memory threashold - 
Application Server will crash.
Workaround - increase the physical memory and extand the server threashold 
limit - temporarily - as it has some other effects as well!!!

Reg. Structure of your setup - is it load balanced, if yes then how does it 
behave in case one of the server crashes?

Regards,
Vaibhav

From: Sathish Kumar [p.sathishku...@gmail.com]
Sent: Tuesday, December 21, 2010 2:06 PM
To: arsl...@listserv.rbugs.com; Vaibhav  Singhal
Cc: Sathish Kumar
Subject: Re: Impact on Enabling API/SQL Logs in Production environment

Hi Vaibhav,

Thanks for the quick response.

But we need logs all the time so that if any server crash occurs we have
the past 1 hour log which will help BMC Support to diagnoise better.

Also can you please share more detail on "it impacted performance" did it
cause the ARS Memory foortprint to high? or user access was slow or admin
activity crashed/slow etc?

and also on what you meant by "structure of the system"

Regards
Sathish

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Re: Impact on Enabling API/SQL Logs in Production environment

[Vaibhav Singhal]

**




Hi Sathish,
 
I faced a similer kind of issue, and we enabled API Logs, yeah it'll impact the performancebut it depends on the structure of your system.
 
We used to do these kinda stuff on weekends/non working hoursand used to script server to manage the load.
It took around a month in tracking down the issue, and a patch was released by BMC for the same.
 
 
Regards,
Vaibhav 
 


From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Sathish Kumar P [p.sathishku...@gmail.com]
Sent: Tuesday, December 21, 2010 10:44 AM
To: arslist@ARSLIST.ORG
Subject: Impact on Enabling API/SQL Logs in Production environment



**
Hi All,
 
We are currently in ARS 7.1 with ITSM 7.03 with Oracle10g in Solaris10 Operating system.
 
We had seen in the recent past whenever a server crash happens due to unknown reasons, BMC support request for the API and SQL Logs to diagnoize, which we have not enabled in our Production environment.

 
I had raised BMC issue on the same,but got different response each time, where  they say it will impact the performance and it will NOT impact the performance, so need your help very much..
 
My thought was if I can get confirmation that enabling API/SQL logs will not cause any performance impact, i will enable the API and SQL Logs and have a monitoring script which backups up the API and SQL Logs for every 1 hour so that my application file
 system space is not getting fulled.
 

I hope some of you would have come across this situation, and it would be of great help if you can share your view.
 

Regards
Sathish
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ITSM 7.6 installation : How Long does it take approximately

[Vaibhav Singhal]

**





Hi All,
 
I am installing ITSM 7.6 ( SD/CM/AM) for the first time,.
 
We installed AR Server then CMDB and now started ITSM installation.
 
 
From Last 2 hours installer is running, so I wanted to confirm the approximate time that ITSM 7.6 installation takes usually.
 
Please reply.
 
 
Regards,
Vaibhav



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CMDB 7.6 post installation - "AtriumWidget" was not found

[Vaibhav Singhal]

**





Hi All,
 
We have installed new 7.6 CMDB and Product catalogue
 
But while accessing BMC Atrium Console - I am getting following error -

 

ARERR [9391] No module with name "AtriumWidget" was found in the following configured module server(s) "[]".

 
 
I checked BMC communities and Knowledge base as well and performed below steps also -

 
1. Find the midtier installation directory and one of it's subdirectories should be the "atrium" directory. This is where the flex files are found and will load from. If it is not there see #2.

2. Go to the BMC midtier Configuration > Cache Settings. Flush the cache, wait about 1 minute and then restart the Tomcat (midtier application) server. Allow the server to complete the restart and give it about another minute
 there after. Try accessing the Atrium Core. If the error persists, see #3. 

3. Go to the AR Server Configuration Settings pannel > Advanced > Default Web Path .

Make sure that the Default Web Path has the midtier URL there. http:///arsys/ value should be there.

Next check the Connection Settings Tab and make sure that the midtier and Application passwords are enter. Repeat #2.

 
 
 
 
But the issue is not yet resolved, can anyone plzz comment somthing?
 
 
Regards,
Vaibhav




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Re: Reg ARS 7.6.03 AR Server Licenses imported from ARS 6.4 on AIX

[Vaibhav Singhal]

**



Thanks Tony for your reply
Thanks 
Scott for your reply
 
I think I need to have the license file updated as per the new HostId.
 
But, any idea if I switch the host Id of current and new Server?
 
I already imported the 6.4 license file in 7.6 and it shows correct number of lisences and also, only ARS server license key is comming up there. So I think if I switch the HostId, system should work.
 
What do you think, please comment.
 
 
 
Regards,
Vaibhav
 
 



From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Scott Parrish [sparr...@itprophets.com]
Sent: Tuesday, December 14, 2010 9:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: Reg ARS 7.6.03 AR Server Licenses imported from ARS 6.4 on AIX



** 

Vaibhav,
Because you haven’t actually purchased a new server license you probably cannot generate the server license you need from the support site (the support site
 requires you to enter a PO# that relates to a purchase of a new server license).

 
You will need to contact BMC support, send them your license file and have it converted to a 7.x version.
 
Scott Parrish
IT Prophets
(770) 653-5203
www.itprophets.com
 

From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]
On Behalf Of Tony Cesaro
Sent: Monday, December 13, 2010 11:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Reg ARS 7.6.03 AR Server Licenses imported from ARS 6.4 on AIX

 
** Vaibhav,

You will need to generate new 7.1+ licenses from the BMC Support website as they change when moving to ARS 7.1+.  You will be given the selection of the version of ARS that you are licensing.  And yes, the ARS key is dependent on the host ID of the server you
 are running it on.  On the plus side, the only "key" that you need is the AR Server license, and others can be added without a key.  Obviously, you need to actually own the licenses to "install" them.  Hope this helps.

Regards,

Tony Cesaro
aces...@gmail.com
http://amcpu.org



On Mon, Dec 13, 2010 at 10:12 PM, Vaibhav Singhal <vaibhavsing...@hcl.com> wrote:
Hi All,

Can anyone please suggest something on following -

We are implementing new 7.6 environment.
We have successfully installed ARS and mid tier, now I was licensing ARS 7.6.

I imported licenses from ARS 6.4 to ARS 7.6.
But when I am starting next installation(CMDB), it's saying ARServer is not licensed.

Is it dependent on machine Id or something, as new environment is on a different machine as that of the old environment?


Can anyone please suggest something?



Warm Regards,
Vaibhav

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Reg ARS 7.6.03 AR Server Licenses imported from ARS 6.4 on AIX

[Vaibhav Singhal]

Hi All,

Can anyone please suggest something on following -

We are implementing new 7.6 environment.
We have successfully installed ARS and mid tier, now I was licensing ARS 7.6.

I imported licenses from ARS 6.4 to ARS 7.6.
But when I am starting next installation(CMDB), it's saying ARServer is not 
licensed.

Is it dependent on machine Id or something, as new environment is on a 
different machine as that of the old environment?


Can anyone please suggest something?



Warm Regards,
Vaibhav

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Re: MidTer giving error - "No Preference servers or Configuration Home Page Server. Home Page needs a server"

[Vaibhav Singhal]

**




Platform is AIX
 
Regards,
Vaibhav
 


From: Vaibhav Singhal
Sent: Monday, December 13, 2010 9:18 AM
To: arslist@ARSLIST.ORG
Subject: MidTer giving error - "No Preference servers or Configuration Home Page Server. Home Page needs a server"





Hi List,
 
 
I am setting up new ITSM 7.6 environment.
 
Web Application Server - IBM WebSphere, 
Platform - AUX
 
 
I installed AR Server, and then deployed MidTier.was in WebSphere.
When I try  following - 
 
http://ServerName:PORT/shared/login.jsp?/home
 
I can see the login screen and on logging in by Demo account, I get following error -

 
 
ARERR [9341] 
No Preference servers or Configuration Home Page Server. Home Page needs a server. 

 
 
 
 
Please comment where I am missing the configuration.
We are not using Crystel Reporting.
 
 
Regards,
Vaibhav





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MidTer giving error - "No Preference servers or Configuration Home Page Server. Home Page needs a server"

[Vaibhav Singhal]

**




Hi List,
 
 
I am setting up new ITSM 7.6 environment.
 
Web Application Server - IBM WebSphere, 
Platform - AUX
 
 
I installed AR Server, and then deployed MidTier.was in WebSphere.
When I try  following - 
 
http://ServerName:PORT/shared/login.jsp?/home
 
I can see the login screen and on logging in by Demo account, I get following error -

 
 
ARERR [9341] 
No Preference servers or Configuration Home Page Server. Home Page needs a server. 

 
 
 
 
Please comment where I am missing the configuration.
We are not using Crystel Reporting.
 
 
Regards,
Vaibhav



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Query regarding AR System 7.6 installation with mid tier on webSphere on AIX Platform

[Vaibhav Singhal]

**





Hi All,
 
We are setting up a new ITSM system on AR Server 7.6.3.
 
First we installed Remedy AR Server 7.6.3 with mid tier component, and then we installed webSphere.
We deployed midtier.war as well, but WebSphere is not able to communicate with Remedy.
 


In Installation Guide, we found that we need to deploy "midtier_platform.war" but it's not available with AR System package for AIX platform.
 
 
Can anyone help me out here?
 
Regards,
Vaibhav
+61-401411406



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