Re: Issue in SRD Question menu loading
Hi, Thanks everyone for your suggestions. Now the issue is resolved and i am able to see all the menu values in the SRD Question. I changed the 'Max Entries Returned By GetList' value in 'Server Information' from 2000 to 7000. On Friday, April 28, 2017, vikram betholi@friends wrote: > > Hi Carl. Thanks for your reply. > If the issue is with permission or qualification it should not display > even the 6 CO records on the menu. Also as i said if i put some of the > existing 6 records to Inactive state, then it shows another 6 records which > were shown earlier. > This behaviour is shown in the Questions of yhe normal SRD...not on any > display only form. > > On Friday, April 28, 2017, Carl Wilson > wrote: > >> ** >> >> Hi, >> >> It sounds like you have an issue with either the qualification you are >> using to query the underlying form, or a permissions issue on the data in >> the form (if using a Display to an underlying form, check permissions, etc). >> >> Many people forget that the field permission access to the Query form >> need to be "Public" for normal SRM users to see the data. If you are an >> Admin user testing, you bypass the restrictions. >> >> >> >> Simplify and troubleshoot by accessing the underlying form that holds the >> data directly for the first menu option to eliminate any issues with your >> display field. >> >> >> >> -- >> >> >> >> Kind Regards, >> >> >> >> *Carl Wilson* >> >> >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *vikram betholi@friends >> *Sent:* 27 April 2017 19:46 >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: Issue in SRD Question menu loading >> >> >> >> ** Hi Tauf, >> >> >> >> As i said earlier, it shows only 6 CO records instead of 22 records. If i >> put any of the 6 CO records in Inactive state, it furthur shows the next CO >> records that were not displayed earlier. >> >> >> >> >> >> >> On Friday, April 28, 2017, Tauf Chowdhury wrote: >> >> Try throwing a: AND 'status' != $NULL$ in the qual >> >> Sent from my iPhone >> >> > On Apr 27, 2017, at 2:11 PM, Vikram_Betholi >> wrote: >> > >> > Hi, >> > >> > I have created an normal SRD, where in I have added 3 Questions and >> made them as menus.. like >> > >> > CO--> Menu >> > RO--> Menu >> > Branch-->Menu. >> > >> > End user for submitting the SR, he should select the CO menu, based on >> which RO menu values and Based on the CO and RO menu values, Branch values >> will be populated, which user needs to select. >> > >> > I have created a form where in CO, RO and Branch values are stored. >> Here I have nearly 6000 Records. >> > CO column has 22 records. >> > But in the SR shown to the end user, in the CO Question menu it shows >> only 6 CO records. Qualification given in the Qualification builder is >> "Status = Active" itself. Even then it does not show 22 records. But if we >> select the available CO value in the CO Question menu, it shows all the RO >> records related to the CO value selected. >> > >> > Thinking there may be some issue in the data, i have created a Search >> Menu on the CO, RO and Branch stored form and attached it to a field in a >> dispaly only form. Here it shows all the 22 CO records. >> > >> > Could anyone please let me know how to get rid off this issue? >> > >> > With regards, >> > BVSR. >> > >> > >> ___ >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> > "Where the Answers Are, and have been for 20 years" >> >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient> >> Virus-free. >> www.avast.com >> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient> >> <#m_7628311156522990623_m_6713886856570290015_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Issue in SRD Question menu loading
Hi Carl. Thanks for your reply. If the issue is with permission or qualification it should not display even the 6 CO records on the menu. Also as i said if i put some of the existing 6 records to Inactive state, then it shows another 6 records which were shown earlier. This behaviour is shown in the Questions of yhe normal SRD...not on any display only form. On Friday, April 28, 2017, Carl Wilson wrote: > ** > > Hi, > > It sounds like you have an issue with either the qualification you are > using to query the underlying form, or a permissions issue on the data in > the form (if using a Display to an underlying form, check permissions, etc). > > Many people forget that the field permission access to the Query form need > to be "Public" for normal SRM users to see the data. If you are an Admin > user testing, you bypass the restrictions. > > > > Simplify and troubleshoot by accessing the underlying form that holds the > data directly for the first menu option to eliminate any issues with your > display field. > > > > -- > > > > Kind Regards, > > > > *Carl Wilson* > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG ] > *On Behalf Of *vikram betholi@friends > *Sent:* 27 April 2017 19:46 > *To:* arslist@ARSLIST.ORG > > *Subject:* Re: Issue in SRD Question menu loading > > > > ** Hi Tauf, > > > > As i said earlier, it shows only 6 CO records instead of 22 records. If i > put any of the 6 CO records in Inactive state, it furthur shows the next CO > records that were not displayed earlier. > > > > > > > On Friday, April 28, 2017, Tauf Chowdhury > wrote: > > Try throwing a: AND 'status' != $NULL$ in the qual > > Sent from my iPhone > > > On Apr 27, 2017, at 2:11 PM, Vikram_Betholi > wrote: > > > > Hi, > > > > I have created an normal SRD, where in I have added 3 Questions and made > them as menus.. like > > > > CO--> Menu > > RO--> Menu > > Branch-->Menu. > > > > End user for submitting the SR, he should select the CO menu, based on > which RO menu values and Based on the CO and RO menu values, Branch values > will be populated, which user needs to select. > > > > I have created a form where in CO, RO and Branch values are stored. Here > I have nearly 6000 Records. > > CO column has 22 records. > > But in the SR shown to the end user, in the CO Question menu it shows > only 6 CO records. Qualification given in the Qualification builder is > "Status = Active" itself. Even then it does not show 22 records. But if we > select the available CO value in the CO Question menu, it shows all the RO > records related to the CO value selected. > > > > Thinking there may be some issue in the data, i have created a Search > Menu on the CO, RO and Branch stored form and attached it to a field in a > dispaly only form. Here it shows all the 22 CO records. > > > > Could anyone please let me know how to get rid off this issue? > > > > With regards, > > BVSR. > > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient> > Virus-free. > www.avast.com > <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient> > <#m_6713886856570290015_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2> > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Issue in SRD Question menu loading
Hi Tauf, As i said earlier, it shows only 6 CO records instead of 22 records. If i put any of the 6 CO records in Inactive state, it furthur shows the next CO records that were not displayed earlier. On Friday, April 28, 2017, Tauf Chowdhury wrote: > Try throwing a: AND 'status' != $NULL$ in the qual > > Sent from my iPhone > > > On Apr 27, 2017, at 2:11 PM, Vikram_Betholi > wrote: > > > > Hi, > > > > I have created an normal SRD, where in I have added 3 Questions and made > them as menus.. like > > > > CO--> Menu > > RO--> Menu > > Branch-->Menu. > > > > End user for submitting the SR, he should select the CO menu, based on > which RO menu values and Based on the CO and RO menu values, Branch values > will be populated, which user needs to select. > > > > I have created a form where in CO, RO and Branch values are stored. Here > I have nearly 6000 Records. > > CO column has 22 records. > > But in the SR shown to the end user, in the CO Question menu it shows > only 6 CO records. Qualification given in the Qualification builder is > "Status = Active" itself. Even then it does not show 22 records. But if we > select the available CO value in the CO Question menu, it shows all the RO > records related to the CO value selected. > > > > Thinking there may be some issue in the data, i have created a Search > Menu on the CO, RO and Branch stored form and attached it to a field in a > dispaly only form. Here it shows all the 22 CO records. > > > > Could anyone please let me know how to get rid off this issue? > > > > With regards, > > BVSR. > > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Validation while submission of OOTB SR
hi onkar, Yeah we can use the instructions. But I need to have the validation as both the fields are not menus and they r just only normal text fields. In your second point u said Actions and Setfields. As normal Sr will not have any basic form where can these actions can be perfomed? Can uplease tell this point in more detail On 10/16/15, Kelly Logan wrote: > I have used two different methods for similar goals. > >1. Query menu fields that are connected to the People form or other >lists of valid names or data. While the menus themselves can be too > large >to use if there are many options, the typeahead feature is available. > You >can make one menu dependent on the last field, but only in one > direction, >say first name is set and then choose last name that matches, or vice > versa. >2. Use Actions on a field to copy the data from the user questions to >hidden questions that are mandatory. The action can be set with a >qualification on the second field to fire only if the two name fields >*don't* match. You will need to have instructions that explain the error >though because if the names match and the hidden fields aren't set the >message will point to them, not to the visible name fields. > > > On Fri, Oct 16, 2015 at 7:23 AM, onkar shinde > wrote: > >> ** >> Hi Vikram, >> >> With OOTB SR, you need to handle these scenarios by manipulating the OOTB >> techniques like: >> >> 1. Putting Instructions for each question. >> 2. Use of Actions and Set Fields. >> 3. Put the validations on Questions Designed questions such a way it >> would >> be of more obvious answers and should involve no errors made by end >> users. >> >> >> Thanks >> Onkar >> >> On Fri, Oct 16, 2015 at 3:41 PM, Vikram_Betholi >> >> wrote: >> >>> Hi, >>> >>> Can any one please let me know whether there is a way to put validations >>> on the OOTB Service Request Management ( without using Advanced form) >>> >>> Example: Suppose we are creating an OOTB SR with FirstName and LastName >>> and then click on the submit button. On submission we need to check >>> whether >>> Firstname and LastName are same or not. If they are same system should >>> an >>> error message to the user, if not it should get submitted without any >>> problem. >>> >>> I can do above fucntionality with Advanced forms, but can it be achieved >>> thru OOTB SR behavior? >>> >>> With Regards, >>> B.Vikram Simha Reddy. >>> >>> >>> ___ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> "Where the Answers Are, and have been for 20 years" >>> >> >> >> >> -- >> Regards, >> Onkar Shinde >> Mobile: +91-7709008719 >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > -- > Kelly Logan > Senior Consultant > Rapid Technologies, Inc. <http://www.raptek.com> > Office: 313-651-7169 > Cell: 313-645-4552 > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: AR Safeguard Missmatch Utility for ARS 7604 - Solved
Hey Kiran, It worked for us. The utility just worked fine. Thanks again for your help, Regards, Vikrant ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
ar db check errors
hi, We are running into a situation where few servers from the server group goes down frequently. When we had a call with BMC they asked us to run the dbcheck and we see the below entries in the log. > /* Thu May 30 2013 22:12:27.5010 */Loading entry > point information into container cache for entry point active link guides > /* Thu May 30 2013 22:12:27.5010 */The SQL > database operation failed. (ARERR 552) Incorrect syntax near '0x108d'. (SQL > Server 102) > /* Thu May 30 2013 22:12:27.5010 */WARNING: > Invalid references in GetMultipleReferenceListFromDB were not loaded > /* Thu May 30 2013 22:12:27.5010 */ERROR : 552, > Cannot load entry point info > /* Thu May 30 2013 22:12:32.9390 */Loading change > diary info for all schemas > /* Thu May 30 2013 22:12:32.9700 */WARNING: > Non-blocking error occurred in the above operation > /* Thu May 30 2013 22:12:33.4080 */Loading > reference list from db...verifying/fixing invalid ownership > /* Thu May 30 2013 22:12:34.2200 */OK I would like to know more about the GetMultipleReferenceListFromDB api call couldnt find it in any of the api documents. Can anyone help me with this and/or with the over all issue. Thanks in advance, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Resolved : DSO and User Form Issue
hi Laurent, It just perfectly worked for me... but still the intermittent No Mapping errors will be a cause of concern. Any ideas on that? Thank, Vikrant ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Archiving Case Study....
LJ, Yeah we also plan to do something similar but we need to let the system be free from the escalation at business hours. So may be we can break the data on a timeline and then run the escalation daily/weekly to migrate the data as well as delete it from the production in off business hours. Thanks, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Archiving Case Study....
LJ, What AR version were you using then? Its good to hear about data deletion taken care by DSO process. Any idea about the bulk initial delete that we need to do to clean data which is 13 months older from production server. How can we achieve that if not via escalation? Thanks, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Archiving Case Study....
hi Fred, We had thought of the 'Copy and delete' option in DSO just was not sure how stable it is. Just don't want to see any data loss. Also this option will help us for future data deletes but what about say 4 years data that we would need to delete in bulk so that the production server will have current 13 months data only. What would you suggest for that? Thanks, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Archiving Case Study....
hi All, First of all a Happy New Year to all. I have a situation at hand and would like some help. Its going to be a long one please bare with me. First some details about the environment, 1) Production Server : Server group environment (4) servers. ARS 7.5 P004, CMDB 7.6 Patch 001, ITSM 7.6 Patch 001, SLM 7.6 Patch 001 and SRM 7.6 Patch 001. Windows 32 bit servers and Remote SQL 2008 R2. 2) Reporting Server : Same config as Production server but a stand alone system with remote database. The Reporting server database is linked to Production database by a replication link which replicates data from selected forms from Production to Reporting DB. 3) Archival Server : Same config as Production but a stand alone system with remote database. Problem : We are trying to achieve data archiving from Production server to a newly setup archival server. The conditions are : 1) Production server should have 13 months data only. 2) Reporting server should have 13 months data only (which is taken care of by the database replication link which works on all DML statements including Delete) 3) Archival server should have all the data from the start of time till current. Proposed Solutions : There are few steps and methods we are thinking to implement in order to achieve the above goal. 1) Identify the forms to be archived. Using development studio to get to a list of forms. 2) Dump the entire production database onto the archival database this will ensure we have all the data of production server on the archival server. 3) Write DSO workflow on the forms we want data to be archived. Set DSO periodic transfer weekly/daily. 4) Write escalations to delete data from the forms on which DSO is set for data transfer to archival server. Concerns : Now this is the part I would need your insights on. 1) Is DSO the right approach here? We have evaluated RRR|Chive and sure it is a great tool but unfortunately the business does not want to implement any tool for which they don't have support already bought and not get into one more contract. 2) How stable is DSO and what should be our best strategy to implement it? Can a fail safe be built in the system just in case a DSO transfer fails? 3) Is writing escalations to delete data from forms a safe way to delete data from remedy? Is there anything else we can look into? 4) Have I missed anything in the above strategy? Any other random though around archiving that comes to mind will also be a great help for us right now as we are about to start the implementation phase soon. Thanks in advance, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Any tool similar to Abydos Analyser!!
Sad indeed... Hope BMC has a plan to give the same amount and kind of functionality as Abydos analyser in coming relases of dev studio or atleast alow us to download the last version of the analyser tool. May they wont support it but cant understand the plan to not let it out to the remedy users at all. Regards, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Any tool similar to Abydos Analyser!!
Yep, I kinda miss Abydos analyser. I will take a look at all the tools mentioned in the mail chain one by one I am using ARInside as of now to get the documentation straight for the environment. Thanks guys, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Any tool similar to Abydos Analyser!!
hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow and forms relationship in a pictorial way instead of doing it ourself via the dev studio and show relationship feature. Is there any such thing avaliable in real which can tell me that this is my application structure and this is how the forms are related to each other or I sholud better get going with the manual way of finding it out? Thanks, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4
Hello Paul, You are upgrading form AR 7.6.04 Sp2 to SP4. i.e. from one overlay aware platform to the other one (next version). In this case if you already have overlays created in your system. You should not use BPCU. Secondly, Do you have customizations on AR System Server forms? And do you really want to preserve those customizations? In upgrade process we recommend to ignore System forms from creating overlays. Regards, Vikram From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul) Sent: 07 December 2012 00:16 To: arslist@ARSLIST.ORG Subject: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4 ** I am doing an upgrade on Solaris from 7.6.04 SP2 to SP4 after running the bpcu utility in Overlay mode and when I run the setup.sh, I am getting failures in the postInstall portion when it is loading the serveradmin.def. The ARServer-RIK_PostUpgrade_error.log is showing the info below. When I got the errors the first time, the bpcu utility had left the forms shown below in Unmodified mode, so after my first failure, I created an overlay of the form to see if that helped, but I am still getting the same errors. Any ideas? [ERROR][Thu Dec 6 18:29:27.822] ImportFileNode- ARImport() for "serveradmin.def" returned non-zero return code 2 [ERROR][Thu Dec 6 18:29:27.822] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Support Form [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Server Information:Save Attachment [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Prompt For Open Attachment [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: Manage User Licenses [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: License Review [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: Console [ERROR][Thu Dec 6 18:29:27.834] DefnImport- Defnimp failed, code 2, filename /opt/remedy/installforms/en/serveradmin.def [Thu Dec 6 18:29:28.837] RikMain- Returning 2 for RIK subcommand defnimp Paul Campbell | Development Team Lead | TS&D SSBL, A2R WFE, and ESP Remedy Team | Avaya Client Services | | 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA 30009 | 678-421-5342 Everyone needs deadlines. Even the beavers. They loaf around all summer, but when they are faced with the winter deadline, they work like fury. If we didn't have deadlines, we'd stagnate. Walt Disney _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Bar Code Scanner
hi Listers, I need a bit of a help from our integration experts here on the list. One of my client wants me to integrate bar code scanner with custom app (yes its a complete custom app and we do not use even Asset Management for the inventory management for the customer). What we have as a client requirement was that the inventory data to be maintained in a regular form. Now I need to integrate bar code scanner to scan the serial number of every item from the inventory as and when it moves in or moves our from 16 different regional inventories. So now the big question is how do I go about the architecture of the bar code scanner as I don't know much about its functionality and interfaing and hence need some help here. If anyone has done anything similar or have any idea a big thanks in advance :) The system details are ARS 7406 SP2 and SQL server everything on windows Cloud environment. Thanks, Vikrant ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Can we change char size of Organisation field across ITSM
hi All, I have a requirement where I need to change the char size of Organisation field in ITSM from 60 to 254 chars. Is there any way where we can do this in one place and it would reflect in all 300+ forms where this field is used. It would be a bad task to do manually, do anyone know a tweak for this or perhaps a utility for the same. There are 4 -5 such OOTB widely used fields which we need to increase size of. Thanks in advance, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Query for measuring Attachment length
IF i put the Attachment size in the ar.cfg file as 2MB, it applies to all the customers i have which i really dont want. This 2MB size attachment is specifically for a single customer, which i need to validate before the respective WEBSERVICE gets called. I heard like we can write a DIRECT SQL to measure the length of an attachment.But I am not able to write it. If any one knows pls let me know. Hi Misi, Thanks for ur quick response. But,Sorry to say that i really didn't understand what u were trying to say.Can you somewhat elaborate it? With Regards, B.Vikram. On Wed, Jun 20, 2012 at 11:23 PM, Misi Mladoniczky wrote: > Hi, > > If you set a Character Field to $Attachment Slot$, you will see the name > of the attachemnt prefixed by the Compressed and Uncompressed size, with a > delimiter. It is not hard to parse out these numbers if you need to. > > If you need this as individual fields, store it in an Integer field. > >Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > > > Vikram, > > If you don't want to allow > 2MB, why don't you just set that as the > > maximum size of the attachment field, and let Remedy handle the errors? > > > > -Original Message- > > From: Action Request System discussion list(ARSList) > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Vikram_Betholi > > Sent: Wednesday, June 20, 2012 11:45 AM > > To: arslist@ARSLIST.ORG > > Subject: Query for measuring Attachment length > > > > Hi, > > > > As part of my implementation i need to find the length of an Attachment > > and if it is more than 2MB, i need to throw an error message to the user. > > Can any one let me know what can be the Query to find the Attachment > > length? > > > > With Regards, > > B.Vikram > > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 > > www.wwrug12.com ARSList: "Where the Answers Are" > > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
PROBLEM :Invoking 3rd party sms gateway URL via remedy and capturing the response.
Hi, I am in search of something I have not done before. We are trying to implement sms functionality for one of our customer. In short the requirement is such that we have a sms gateway URL which has destination number, and 2 text fields embedded into the URL. Once when we hit the URL with this info we get a 3 digit code in response which tell us about the status of the sms i.e. Delivered, failed, pending etc. This code is what the customer needs to record for auditing purpose. I am not sure how can we achieve this via Remedy workflow. Can any one help me with this. Thanks, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Escalation that's supposed to run once ran multiple times
hi, Just wanted to know was there a qualification to your esclation? and the 5 records u searched on that form was the submitter "AR_ESCLATOR" or something similar? thanks, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: DSO Issue
hi, Also can you check if the passwords match for the local and target DSO and mention the same at the admin page. The error says cannot access the form it can be permission issue. Just make sure the passwords are the same to be on safe side change them for local DSO, target DSO and update the Admin page of the source server. -Vikram PS: dont forget to update the passwords for all the other DSO process on both the servers. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
BMC Certification
Hello all, After a while back again on the list but not with a problem or a solution but simple question hope someone will help me out. I was looking for some certifications for ITSM 7.6.04 and found out that its compulsory to complete the training before the certification exam which is costly. I have already done Remedy admin part I and II and ITIL V3 as a BMC employee. I think I am missing something here. I really would like to add some certification to my bag but not sure which and how, can anyone help me with it? I don't know if its worth the hassle. If not what other options do I have. Thanks, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Notfications are going to people in a group even if their staus is 'Deleted' in people form..
Hi Mahesh, Sorry to ask this. Is there any documentation (any pdf ) available for this Notification Sub-system (NTE).Pls let me know. Thanks, Vikram. On Tue, Dec 13, 2011 at 4:30 AM, Mahesh wrote: > ** > Instead of the "Notify" action, push the message through the Notification > Sub-system (NTE). > > Thanks > Mahesh > > On Mon, Dec 12, 2011 at 12:00 PM, Vikram_Betholi < > betholi.vik...@gmail.com> wrote: > >> I have written a filter to send the noification to the respective group >> by selecting the Notify action.But this notifiation is even sent to the >> people with 'Deleted' status in People form, who were partof the Group >> earlier.I have even updated the NOtification Availability as 'NO' to them >> in the people form.How to take care of this issue? >> >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" >> > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Row Level Security
What if we dont have any ITSM solution implemented and have home grown system for Customer support and ticketing? in that case we wont have any company created and hence no group for that company.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Huge Number of Groups in Group form... is it a good idea???
hi, Its 200,000 groups.. with about 1500 concurrent users. Thanks, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Huge Number of Groups in Group form... is it a good idea???
hi all, Well we have a situation where we need to create about 2 lac groups in our group form each group having about 10 users. yes the number is huge but they are not concurrent users. The system we are talking about is a home grown system with 3 servers in server group with ARS 7.5 and remote oracle 10g on solaris with 20+ Gigs of Ram. The 2 lac groups we need to create are nothing but customers companies and users in them are nothing but customer contacts. This activity is to be done so that we have a systematic access control in place. In a nut shell every customer is an independent entity and cannot see tickets and other details from other companies. Yes this sounds like ITSM multitenancy but just that we dont have ITSM installed as its complete customized system. So the thing we are worried about is the performance of the system if we create about 2 lac groups in the groups form. Whats the worst thing and not so worst thing that I can expect. Or if anyone of you experts can suggest a new way for the same will be appreciated? Thanks in advance, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: new tool RRR|DefBPCU added
Try out this Developer Studio plug-in as well.
https://communities.bmc.com/communities/docs/DOC-14382
Regards,
Vikram
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, April 13, 2011 10:16 PM
To: arslist@ARSLIST.ORG
Subject: OT: new tool RRR|DefBPCU added
Hi All,
I have added a new free utility to help you get started with the new Best
Practice Development Mode in Remedy 7.6.04.
This utility will convert old definitions into Custom Objects before you
import them into your new server.
This would convert an old def-file to Custom objects:
C:\...>rrrDefBPCU -i old63.def -o custom76.def -t cust -a
At the moment you can only convert to/from Base and Custom, but that is
still a great help if you want to avoid the BPCU-utility from BMC, hacking
with the driver-program, or doing save-as on each and every object...
The def-import-functionality in Dev Studio seems to double-check
everything, which makes it impossible to destroy your things. The downside
is that you need to delete the objects before you import the converted
definitions.
Note that this is not (yet) a replacement for the real BPCU-utility, as it
does not find your old ITSM-customizations and split these into Base and
Overlay.
Other interesting things I have learned during this endeavor, is that you
can not create Deployable Applications in Custom mode, nor can you Overlay
a Aeployable Applications. You can, however, add new forms to your
application in Best Practice Mode...
Download the tool from: https://www.rrr.se/cgi/tools/main#rrrDefBPCU
Please let me know how it works out, and if you are missing some kind of
functionality in the utility.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
usage: rrrDefBPCU -i old/cust/base.def [ -o custom.def ] -t { cust | base
} [ -v ] [ -a ] [ -e encoding ]
This utility converts your old or Base definitions to Custom objects, or
back from Custom to Base, for use in 7.6.04 in Best Practice Development
Mode (within Dev Studio).
This can come in handy if you want to import your old definitions, promote
current objects from Base to Custom, or vice versa.
Any objects, such as forms, filters, active-links, etc in your input
definition will be converted if needed.
Just import the output definition into your system.
NOTE that importing in place does not work to convert objects, for some
reason. The Remedy server will protest with ARERR 8861 - Base and overlay
object must be the same type.
-i is the old or base definition that you want to convert.
-o will be the resulting definition created by this tool, otherwise a
report of objects needing a change will be printed.
-t cust tells the utility in which format you want the target.
-a will include all input objects in the output definition, not only those
objects that were changed.
-e will set default encoding for input and output files. This is only
needed for old definition files where the encoding is not specified on the
first line.
-v verbose will print the status for all object names.
Please contact us at support.se if you would like to see any other
direction for your conversions, or have anything else to report.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Push by an AL when error on FL
Hi Misi, I am new subscriber for this arslist.Yesterday i posted an issue, which i was having in consuming the Seibel WebService. But i dont think so it got posted.Can u pls help me in how to post the issue to the arslist. Thanks&Regards, B.Vikram. On Fri, Apr 8, 2011 at 7:14 PM, Misi Mladoniczky wrote: > Hi, > > If something has been pushed and committed, it is not possible to reverse. > > If you have a series of active links that trigger on something, for > instance submit, an error will stop any actions and ACTLs that has not yet > been executed. The actual submit will also be stopped in this case. > > It is good practice to build filters to control things to 100%, as ACTLs > may be circumvented by your users. Filters can never be bypassed. > > This is kind of a rule of thumb for me: > - Put your business rules in FLTRs > - Create ACLTs to give the user early feedback, but build FLTRs as well to > prevent anything to slip through > - Use simple built-in tools such as permissions, required fields, > patterns, etc if possible, as opposed to building 100 ACTLs to give the > user a slightly better experience... > >Best Regards - Misi, RRR AB, http://www.rrr.se > > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > > > Thank you Misi for this info. > > > > I wonder now - is there a way that a FL errror stopped AL push action (on > > the same form). > > > > > > Regards, > > Adam > > > > On Fri, Apr 8, 2011 at 2:11 PM, Misi Mladoniczky wrote: > > > >> Hi, > >> > >> It behaves as it always has. > >> > >> For example: > >> ACTL with three push-fields > >> Action 1: Push (commited) > >> Action 2: Push (error) > >> Action 3: Push (not run due to previous error) > >> > >> If you get an error in Action 2, Action 3 will not run. But the push in > >> Action 1 has already been applied to the database. > >> > >> If you have the same thing in a FLTR, or several filters: > >> Action 1: Push (rolled back) > >> Action 2: Push (error) > >> Action 3: Push (not run due to previous error) > >> > >> In this case nothing will be committed to the database. > >> > >> If you are doing filter-service-calls, it works pretty much as an ACTL: > >> Action 1: Service-Call > >> Service-FLTR: Action: Push (commited) > >> Action 2: Service-Call > >> Service-FLTR: Action: Push (error) > >> Action 3: Service-Call > >> Service-FLTR: Action: Push (not run due to previous error) > >> > >>Best Regards - Misi, RRR AB, http://www.rrr.se > >> > >> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): > >> * RRR|License - Not enough Remedy licenses? Save money by optimizing. > >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy > >> logs. > >> Find these products, and many free tools and utilities, at > >> http://rrr.se. > >> > >> > Guys, > >> > > >> > > >> > Was this always like this (all the version of ARS) that FL's error > >> will > >> > not > >> > stop AL push on the same form? > >> > > >> > Not quite sure why I was thinking that it should stop it. Maybe I saw > >> > somehow a different behaviour. > >> > > >> > > >> > Thanks, > >> > Adam > >> > > >> > > >> > On Fri, Apr 8, 2011 at 10:10 AM, Misi Mladoniczky wrote: > >> > > >> >> Hi Doug, > >> >> > >> >> A follow up question on filters and transactions in connection with > >> >> filter-service-calls. > >> >> > >> >> My experience with this is that a filter-service-call is also > >> performed > >> >> immediately, and that anything written to the database within the > >> >> service-call is committed immediately (before the service returns). > >> >> > >> >> In other words the filter-service-call is not rolled back if an error > >> >> occurs later in the filter processing. > >> >> > >> >> I want to make sure that this is by design, and that everyone is > >> aware > >> >> of > >> >> the situation. > >> >> > >> >> It is both dangerous and powerful (if you know what you are doing)... > >> >> > >> >>Best Regards - Misi, RRR AB, http://www.rrr.se > >> >> > >> >> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): > >> >> * RRR|License - Not enough Remedy licenses? Save money by optimizing. > >> >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy > >> >> logs. > >> >> Find these products, and many free tools and utilities, at > >> >> http://rrr.se. > >> >> > >> >> > Be careful that you consider whether you are talking about Active > >> >> Links > >> >> or > >> >> > Filters. > >> >> > > >> >> > This question is about Active Links. > >> >> > > >> >> > IF it was about filters, then the question about transactions and > >> >> whether > >> >> > the push is committed if the > >> >> > main operation failed would all be true. > >> >> > > >> >> > HOWEVER, this is about active links. Every actio
Re: error when using BPCU,
Below mentioned Exception is thrown by AR Java API. We get this exception in 703 version. Reason is - somehow definition format for some of the (4~5) diary fields is incorrect. Below mentioned APIs returns list of fields correctly but at the same time generates the error log we see. at com.bmc.arsys.api.ProxyJRpc.ARGetMultipleFields(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARGetListFieldObjects(Unknown Source) at com.bmc.arsys.api.ARServerUser.getListFieldObjects(Unknown Source) These Errors seen the log can be safely ignored while running BPCU. Regards, Vikram From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Friday, April 01, 2011 7:35 PM To: arslist@ARSLIST.ORG Subject: Re: error when using BPCU, ** I asked support about this very similar error on 25 February. They have not responded - to that or any other question that I have asked. For all intents and purposes, the BPCU is an unsupported application right now. I saw several of these errors every time I ran the BPCU: ERROR - Error in setDiary, String=1034907540.Demo.This field is added in view so that the disable change flag can be set.. ERROR (339): Incorrect format for a diary field; 1034907540.Demo. This field is added in view so that the disable change flag can be set.. at com.bmc.arsys.api.DiaryListValue.decode(Unknown Source) at com.bmc.arsys.api.ObjectBase.a(Unknown Source) at com.bmc.arsys.api.ObjectBase.setDiary(Unknown Source) at com.bmc.arsys.api.RpcHandConverter16.fromRpcArGetMultipleFields16Out( Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARGetMultipleFields(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARGetListFieldObjects(Unknown Source) at com.bmc.arsys.api.ARServerUser.getListFieldObjects(Unknown Source) at com.bmc.arsys.artools.q.do(Unknown Source) at com.bmc.arsys.artools.ccu.am.if(Unknown Source) at com.bmc.arsys.artools.ccu.as.case(Unknown Source) at com.bmc.arsys.artools.ccu.as.try(Unknown Source) at com.bmc.arsys.artools.ccu.f.a(Unknown Source) at com.bmc.arsys.artools.ccu.as.case(Unknown Source) at com.bmc.arsys.artools.ccu.as.try(Unknown Source) at com.bmc.arsys.artools.ccu.as.call(Unknown Source) at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source) at java.util.concurrent.FutureTask.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source ) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source) Hopefully, it doesn't make the output invalid. It might be just like all of the Flashboard plugin not found errors that mid-tiers throw - a benign error that you can ignore, or so they tell me. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sean Varkey Sent: Friday, April 01, 2011 4:24 AM To: arslist@ARSLIST.ORG Subject: error when using BPCU, ** Hello All, When I run the BPCU (in Overlay Mode) utility against an ITSM 7.0.3 environment, it gives the following error messages; The BPCU version is "Best Practice Conversion Utility 7.6.04 Build 002 201101141059". 2011-03-31 14:44:23] INFO - 1,996 forms retrieved from the server [2011-03-31 14:44:52] ERROR - Error in setDiary, String=1034907541.Demo.This field is added in view so that the disable change flag can be set.. ERROR (339): Incorrect format for a diary field; 1034907541.Demo.This field is added in view so that the disable change flag can be set.. at com.bmc.arsys.api.DiaryListValue.decode(Unknown Source) at com.bmc.arsys.api.ObjectBase.a(Unknown Source) And at java.lang.Thread.run(Unknown Source) [2011-03-31 14:44:52] ERROR - Error in setDiary, String=1034907540.Demo.This field is added in view so that the disable change flag can be set.. ERROR (339): Incorrect format for a diary field; 1034907540.Demo.This field is added in view so that the disable change flag can be set.. at com.bmc.arsys.api.DiaryListValue.decode(Unknown Source) at com.bmc.arsys.api.ObjectBase.a(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARGetMultipleFields(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source) [2011-03-31 14:44:52] ERROR - Error in setDiary, String=1034907541.Demo.This field is added in view so that the disable change flag can be set.. ERROR (339): Incorrect format for a diary field; 1034907541.Demo.This fiel
Re: Error encountered when executing BPCU (In Overlay mode).. Hash Ovelay feature
Hey Atul, In BPCU log file you should be able to see log line stating exact version of BPCU - e.g INFO - Best Practice Conversion Utility 7.6.04 Mon Mar 28 18:49:18.708 If you don't see, somehow you are using older version of BPCU. Alternate way of finding version of BPCU is - Open bpcu.jar in winzip or winRar Extract Manifest.mf file and see its contents. May be you would like to share its contents with us. Thanks and Regards, Vikram -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra Sent: Monday, March 28, 2011 6:40 PM To: arslist@ARSLIST.ORG Subject: Re: Error encountered when executing BPCU (In Overlay mode).. Hash Ovelay feature Best Practice Conversion Utility 7.6.04 Build 002 Atul Vohra -Original Message- From: "Gadgil, Abhijeet" [abhijeet_gad...@bmc.com] Date: 03/28/2011 09:02 AM To: arslist@ARSLIST.ORG Subject: Re: Error encountered when executing BPCU (In Overlay mode).. Hash Ovelay feature Which version of BPCU are you using? How to know the BPCU version that you are using? If you look at the bpcu.log the second statement in the log will be the version number Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Joseph Sent: Monday, March 28, 2011 4:20 PM To: arslist@ARSLIST.ORG Subject: Error encountered when executing BPCU (In Overlay mode).. Hash Ovelay feature ** Hi All, When I run the BPCU (in Overlay Mode) utility against an ITSM 7.0.3 environment, it gives the following error messages; Exception occured while hash generation for Views java.lang.ClassCastException: java.util.ArrayList at com.bmc.arsys.api.Value.getLongValue(Unknown Source) and ERROR - Exception occured while hash generation for Fields java.lang.ClassCastException: java.util.ArrayList at com.bmc.arsys.api.Value.getLongValue(Unknown Source) at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayPropValue(Unknown Source) An extract of the BPCU log is listed below. Additionally, there are many form objects in developer studio where the customized Type is "Unmodified" = [2011-03-28 13:02:11] INFO - Completed hash generation for Menus [2011-03-28 13:02:13] INFO - 31 web services retrieved from the server [2011-03-28 13:02:13] INFO - Completed hash generation for Web Services [2011-03-28 13:02:19] INFO - 871 filter guides retrieved from the server [2011-03-28 13:02:19] INFO - Completed hash generation for Filter Guides [2011-03-28 13:02:46] INFO - 2,092 forms retrieved from the server [2011-03-28 13:02:57] INFO - 1,889 active link guides retrieved from the server [2011-03-28 13:02:57] INFO - Completed hash generation for Active Link Guides [2011-03-28 13:02:58] INFO - 12,367 filters retrieved from the server [2011-03-28 13:03:21] INFO - 30,810 active links retrieved from the server [2011-03-28 13:03:23] INFO - Completed hash generation for Filters [2011-03-28 13:03:35] INFO - Completed hash generation for Active Links [2011-03-28 13:05:27] ERROR - Exception occured while hash generation for Views java.lang.ClassCastException: java.util.ArrayList at com.bmc.arsys.api.Value.getLongValue(Unknown Source) at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayPropValue(Unknown Source) at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayProps(Unknown Source) at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayProps(Unknown Source) at com.bmc.arsys.api.RpcHandConverter16.fromRpcArGetMultipleFields16Out(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARGetMultipleFields(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARGetListFieldObjects(Unknown Source) at com.bmc.arsys.api.ARServerUser.getListFieldObjects(Unknown Source) at com.bmc.arsys.artools.q.do(Unknown Source) at com.bmc.arsys.artools.ccu.d.if(Unknown Source) at com.bmc.arsys.artools.ccu.as.case(Unknown Source) at com.bmc.arsys.artools.ccu.as.try(Unknown Source) at com.bmc.arsys.artools.ccu.f.a(Unknown Source) at com.bmc.arsys.artools.ccu.as.case(Unknown Source) at com.bmc.arsys.artools.ccu.as.try(Unknown Source) at com.bmc.arsys.artools.ccu.as.call(Unknown Source) at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source) at java.util.concurrent.FutureTask.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source) [2011-03-28 13:05:27] ERROR - Exception occured while hash generation for Fields java.lang.ClassCastException: java.util.ArrayList at com.bmc.arsys.api.Value.getLong
Re: 7.6.04 Delta Data Migration tool - Question
Hi, The input parameter "-s" you specified while running BPCU in overlays is wrong. Please remove this parameter from command line and try again. Regards, Vikram -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Wednesday, February 23, 2011 11:35 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 Delta Data Migration tool - Question Cleaning up the RKM integration meant adding several of their fields to a view in HPD:Help Desk_SLA so that I could actually delete them, THEN they could be deleted from HPD:Help Desk. Then another run of the Best Practice Conversion Utility shows NO non-permitted field customizations any more. Then I tried to run the BPCU in Overlay mode, and it started spewing the usual java error crap; I put in an issue for support. D:\Best_Practice_Conversion_Utility>bpcu.bat -x arsrkm -u Demo -p -t 22 700 -f D:\Best_Practice_Conversion_Utility\OverlayHashFile.xml -s arsrkm -T 2 -m o -k 1 -i 1 -P *,**,+ INFO - Best Practice Conversion Utility 7.6.04 Build 002 201101141059 Wed Feb 23 11:21:09.824 INFO - Processing command arguments : -f D:\Best_Practice_Conversion_Utility\Ove rlayHashFile.xml -T 2 -u Demo -t 22700 -s arsrkm -P *,**,+ -m o -k 1 -i 1 -x ars rkm INFO - Processing of command arguments completed ERROR - Failed to execute BPCU command : javax.xml.bind.UnmarshalException - with linked exception: [java.io.FileNotFoundException: D:\Best_Practice_Conversion_Utility\arsrkm (The system cannot find the file specified)] at com.sun.xml.bind.v2.runtime.unmarshaller.UnmarshallerImpl.unmarshal0( UnmarshallerImpl.java:201) at com.sun.xml.bind.v2.runtime.unmarshaller.UnmarshallerImpl.unmarshal(U nmarshallerImpl.java:172) at javax.xml.bind.helpers.AbstractUnmarshallerImpl.unmarshal(Unknown Sou rce) at javax.xml.bind.helpers.AbstractUnmarshallerImpl.unmarshal(Unknown Sou rce) at javax.xml.bind.helpers.AbstractUnmarshallerImpl.unmarshal(Unknown Sou rce) at javax.xml.bind.helpers.AbstractUnmarshallerImpl.unmarshal(Unknown Sou rce) at com.bmc.arsys.artools.o.a(Unknown Source) at com.bmc.arsys.artools.ccu.ap.a(Unknown Source) at com.bmc.arsys.artools.ccu.BestPracticeConversionUtility.a(Unknown Sou rce) at com.bmc.arsys.artools.ccu.BestPracticeConversionUtility.execute(Unkno wn Source) at com.bmc.arsys.artools.ccu.BestPracticeConversionUtility.main(Unknown Source) Caused by: java.io.FileNotFoundException: D:\Best_Practice_Conversion_Utility\ar srkm (The system cannot find the file specified) at java.io.FileInputStream.open(Native Method) at java.io.FileInputStream.(Unknown Source) at java.io.FileInputStream.(Unknown Source) at sun.net.www.protocol.file.FileURLConnection.connect(Unknown Source) at sun.net.www.protocol.file.FileURLConnection.getInputStream(Unknown So urce) at com.sun.org.apache.xerces.internal.impl.XMLEntityManager.setupCurrent Entity(Unknown Source) at com.sun.org.apache.xerces.internal.impl.XMLVersionDetector.determineD ocVersion(Unknown Source) at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(U nknown Source) at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(U nknown Source) at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(Unknown So urce) at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(Un known Source) at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl$JAXPSAXParser.p arse(Unknown Source) at com.sun.xml.bind.v2.runtime.unmarshaller.UnmarshallerImpl.unmarshal0( UnmarshallerImpl.java:199) ... 10 more D:\Best_Practice_Conversion_Utility> Anyone with ideas on this, please chime in; at their current response level, it will be a day or two before I even hear from BMC Support. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Wednesday, February 23, 2011 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 Delta Data Migration tool - Question So far, the only "customizations" on my 7.1/7.0.03 upgrade system that the Best Practice Conversion Utility is hung up on are the integration fields between Remedy Knowledge Management 7.2 and HPD:Help Desk, as well as a couple of fields from the Patch 9002 Task Template integration, which apparently spill over into the HPD:Help Desk_SLA join in a way that is hard to clean up. The same RKM fields on PBM:Problem Investigation cleaned up easily. The utility didn't complain about any of my customizations being "nonpermitted" for conversion to overlays, but it sure doesn't like these that BMC t
Re: WAR deployment
You may like to share deployment error logs. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Thursday, June 03, 2010 9:18 AM To: arslist@ARSLIST.ORG Subject: WAR deployment ** Trying to get Mid-Tier 7.5 Patch 5 deployed on WebLogic. I thought I may be able to simply take the WAR file and tell Weblogic to deploy the WAR….this doesn’t seem to work. Does anyone have suggestions on how to deploy with the WAR file? _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
Why dont ActiveLinks has phases similar to that of Filter phasing in Filters?
- With Regards, B.Vikram Simha Reddy. -- View this message in context: http://old.nabble.com/Why-dont-ActiveLinks-has-phases-similar-to-that-of-Filter-phasing-in-Filters--tp28024734p28024734.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Is there any difference in the Set Fields and Push Field actions of Activelink and Filter?
I heard like Setfield action at the filter is also a kind of push field action since its getting done in the filter.Is that true? Dee-28 wrote: > > Filters run on server side. So, that push action can be triggered in > the background. > > Active link run on the form level basically user interaction triggers > it. > > Push action on active link or filter do the same thing. > > Sincerely, > D.D > > > On Mar 9, 2010, at 2:55 AM, Vikram Reddy > wrote: > >> Is there any difference in the Set Fields and Push Field actions of >> Activelink and Filter? >> >> - >> With Regards, >> B.Vikram Simha Reddy. >> -- >> View this message in context: >> http://old.nabble.com/Is-there-any-difference-in-the-Set-Fields-and-Push-Field-actions-of-Activelink-and-Filter--tp27832429p27832429.html >> Sent from the ARS (Action Request System) mailing list archive at >> Nabble.com >> . >> >> ___ > > >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > - With Regards, B.Vikram Simha Reddy. -- View this message in context: http://old.nabble.com/Is-there-any-difference-in-the-Set-Fields-and-Push-Field-actions-of-Activelink-and-Filter--tp27832429p27846057.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Is there any difference in the Set Fields and Push Field actions of Activelink and Filter?
Is there any difference in the Set Fields and Push Field actions of Activelink and Filter? - With Regards, B.Vikram Simha Reddy. -- View this message in context: http://old.nabble.com/Is-there-any-difference-in-the-Set-Fields-and-Push-Field-actions-of-Activelink-and-Filter--tp27832429p27832429.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Email Engine Question
Hi, Why bounced emails are coming into the parser? Are you using same incoming and outgoing mail box user? Regards, Vikram The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of my employer. My voluntary participation in this forum is not intended to convey any kind of role for my employer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wilhelm, Chad E Sent: Tuesday, January 26, 2010 4:02 AM To: arslist@ARSLIST.ORG Subject: Email Engine Question ** Hello Fellow Listers, Does anyone have any ideas or solution to bounced emails that come into the parser? Thank You, Chad Wilhelm Purdue University Remedy Administrator YONG 652 494-2326 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Error while importing the form
I am getting an error msg when i try to import the form in Remedy Administrator tool as "Creation of one of the SQL views for the form failed within the SQL database. Operation completed successfully, but the SQL view is not in place.: Trouble Ticket (ARERR 69)" I tried by reimporting again , but i faced the same error.Need any suggestion/help regarding this issue. Beacause of this, in the user tool, all my Activelinks in which an SQL opeartion is there are getting failed. - With Regards, B.Vikram Simha Reddy. -- View this message in context: http://old.nabble.com/Error-while-importing-the-form-tp26297557p26297557.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Error while executing a WebService.
I had a WebService which was working fine.For the form on which this WebService is done, i have added one more field.Same field i have added in the "InputMappings" of the WebService. Now when i run the Webservice,it is showing error as below: ARERR [9130] An exception occurred from the WebService class : MessageType: 2 MessageNum: 8961 MessageText: Required element expected in the input XML document AppendedText: Can any one help me? - With Regards, B.Vikram Simha Reddy. -- View this message in context: http://www.nabble.com/Error-while-executing-a-WebService.-tp25377338p25377338.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Use of Escalated field in the Incodent Management Console
I needed a small help with respect to Incident Module. We have a field Escalated field in the incident form right. That is greyed out/disabled. What does this stand for ? At what condition does it get enabled/changes its value? Please guide me through this -- View this message in context: http://www.nabble.com/Use-of-Escalated-field-in-the-Incodent-Management-Console-tp25151077p25151077.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: ITSM 7 Patch 009
Q Thanks, Vikram Ravishankar Business Development Executive 703.480.1361 (desk) 703.296.0042 (mobile) -- Sent from my BlackBerry Wireless Device -Original Message- From: Action Request System discussion list(ARSList) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: BMC remedy ARS for process automation in Manufactoring setup along with SAP
I have heard the famous case study of Texas Instruments using Remedy for parking management. I could not locate that case study. The part of solution we will be developing will involve truck and other equipment parking management as well. so I would interested in parking management or similar case studies. Thanks in advance. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Vikram Sent: Thursday, January 17, 2008 7:30 PM To: arslist@ARSLIST.ORG Subject: BMC remedy ARS for process automation in Manufactoring setup along with SAP Hi, One of our client wants us to develop automation solution in BMC remedy ARS for process automation in Manufactoring setup. The company already has SAP. We want to automate the complete manufacturing processes within the plants. Based on the progress of each process an alert should be generated which would trigger a response/event that would lead a complementary process getting initiated and completed. It plans to do so by covering the following aspects: Bed Management, Kit Management, Resource Management, Quality Control Management, Bay Management, Bin Management. The solution need to integrate with SAP's existing functionality. We are planning to use ARS Link for SAP and develop process automation workflows in Remedy for above requirement. I wanted to check if anybody else has done similar things earlier and if any publicly available case studies / white papers / case studies available. Thanks __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
BMC remedy ARS for process automation in Manufactoring setup along with SAP
Hi, One of our client wants us to develop automation solution in BMC remedy ARS for process automation in Manufactoring setup. The company already has SAP. We want to automate the complete manufacturing processes within the plants. Based on the progress of each process an alert should be generated which would trigger a response/event that would lead a complementary process getting initiated and completed. It plans to do so by covering the following aspects: Bed Management, Kit Management, Resource Management, Quality Control Management, Bay Management, Bin Management. The solution need to integrate with SAP's existing functionality. We are planning to use ARS Link for SAP and develop process automation workflows in Remedy for above requirement. I wanted to check if anybody else has done similar things earlier and if any publicly available case studies / white papers / case studies available. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: OT: Vikram from Vyom Labs(Remedy)
Hi All, I apologize for the inconvenience caused and claiming that I phoned people. I got the email ids through ARList. I would like to say sorry delayed response and if I might have hurt anyone's sentiments in the list. Regards, Vikram -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Friday, September 28, 2007 7:50 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Vikram from Vyom Labs(Remedy) I hate to contribute to this thread persisting, but I wonder if he's gotten a *single* positive inquiry as a result of his trawling. On another note, I'm convinced he harvested our info from the list. I could be wrong, but all the indicators look that way. His message is the same to everyone, including the crap about trying to call us but not being able to connect. He *did* call Gary and Gary's phone number was in his signature block. He did *not* call me or my co-worker here, and neither of us has our phone number listed in our signature blocks. And I'm 100% confident that his info did not come from BMC. My co-worker has *never* contacted BMC for anything, yet he still got spammed. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Seth Wrye Sent: Friday, September 28, 2007 9:05 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Vikram from Vyom Labs(Remedy) Michael is on the right track. Spam the spammer with spam!!! Seth From: Action Request System discussion list(ARSList) on behalf of Durrant, Michael M. - ITSD Sent: Thu 9/27/2007 6:24 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Vikram from Vyom Labs(Remedy) So much spam about a spammer... In my Outlook 2003 client, I can see all of your names and email addresses. All the messages are sent "On Behalf Of" you via the ARSList, but I can still see your addresses. I'm sure I could write a VB script to harvest the addresses from my inbox. I encourage everyone who was annoyed by his message to reply to him, stating that you do not recall soliciting his services and, due to his questionable marketing tactics, will not solicit his services in the future. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Julie Rockwood Sent: Thursday, September 27, 2007 3:46 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Vikram from Vyom Labs(Remedy) ** No, he's an equal opportunity spammer. I got my email from Vikram on 9/11 Julie At 03:33 PM 9/27/2007, you wrote: ** Lisa said she hadn't gotten the email either. She was feeling unworthy. So was the target population only male? Dave From: Action Request System discussion list(ARSList) [ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Friday Humour RE: JOB: Remedy position in Kuwait (UNCLASSIFIED)
Somebody obviously has too much time on his hands and takes himself too seriously!;-) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of arslist Sent: Friday, September 07, 2007 8:01 PM To: arslist@ARSLIST.ORG Subject: Friday Humour RE: JOB: Remedy position in Kuwait (UNCLASSIFIED) They specialize in Remedy, have only 50 people on that team. What do the other 200 do, change lightbulbs?? "We are a company specializing in Remedy consulting and development with a team of 250+ engineers. Currently our Remedy team is 50 people strong ." . Daniel _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: September 7, 2007 6:19 AM To: arslist@ARSLIST.ORG Subject: Re: JOB: Remedy position in Kuwait (UNCLASSIFIED) Vikram, As an individual that took and passed both the Engineer in Training and Professional Engineer tests, could you clarify your use of the word engineer? Are your 250+ individuals licensed software engineers? Dave Shellman, PE Dave -- [EMAIL PROTECTED] (Wireless) __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: JOB: Remedy position in Kuwait (UNCLASSIFIED)
Hi Michael, We are a BMC partner in India and are presently working on Remedy projects in Kuwait/UAE,Saudi,Iran and Qatar.Do let us know if you are willing to consider us and what is the road ahead. We would be glad to partner with you for your Remedy consulting/ resourcing requirements. I would like to introduce my company as Vyom Labs Pvt. Ltd at Pune,India.We are a company specializing in Remedy consulting and development with a team of 250+ engineers. Currently our Remedy team is 50 people strong . We could also send you some profiles if you want. We have very strong expertise in the following: Apply ITIL and Six Sigma best practices to current or planned Remedy deployments. Deploy and configure Remedy applications, including Remedy IT Service Management (Service Level Agreements, Help Desk, Asset Management, and Change Management), and Remedy Customer Service and Support. Integrate Remedy solutions with leading IT infrastructure management solutions, including BMC, OpenView, Tivoli, and CA. Customize and enhance Remedy applications with the Remedy ARS Platform tools. Upgrade legacy implementations and enhancements of Remedy software to more current application versions. We specialize in out of the box applications on 6.X and 7.X versions of Remedy. Some details about our company: Our directors have worked for BMC in initial phase of its operations when it was just a 20 man company. They have internal access to the management and also to BMC Labs (R&D) facilities. All our Remedy consultants are ITIL certified. We were the first company to get ITIL accreditation. We have 3 development facilities in Pune housing 250+ engineers. We are equally well versed with Linux/Unix and Windows platforms. We have our own product known as Vyom Testage. We have a team working inside BMC's facility in Pune. We have a Remedy platform testing team which works inside-out on Remedy platform. We are BMC Software solution partners We would be greatly interested in partnering with you in your Remedy and application consultancy/resourcing requirements. Regards, Vikram Aich Sr.Business Development Manager Vyom Labs Pvt.Ltd www.vyomlabs.com www.iwarelogic.com Cell: + 91 9326515012 On Aug 29, 7:00 pm, "Luttmann, Michael W CTR USA" <[EMAIL PROTECTED]> wrote: > Classification: UNCLASSIFIED > Caveats: NONE > > Posting this for Ed Williams in Kuwait. I'll repost with details if the > attachment does not come through. > > Michael W. Luttmann > Sr. Remedy Developer > Fort Carson DOIM > > > > -Original Message- > From: Williams, Edward L USA Mr USA 3A-USARCENT > > [mailto:[EMAIL PROTECTED] > Sent: Wednesday, August 29, 2007 12:33 AM > To: Luttmann, Michael W CTR USA > Subject: Remedy position in Kuwait > > Mike, > > I have attached the job description that is being used to recruit for > the Remedy position here in Kuwait. If you could, please post it on the > ARSList site. It is imperative that all candidates have a current US > Secret clearance. Please have them send their resume to me. > > Thanks, > > Ed > > Edward L. Williams > SNR LOG ANALYST (NETWORKING) > ARCENT G4 Log Auto > THEATER STAMIS NE/IASO/IAM > DSN (318) 430-5586 > Classification: UNCLASSIFIED > Caveats: NONE > > ___ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where the > Answers Are" > > > > Remedy Administrator job description.doc > 64KDownload- Hide quoted text - > > - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
