Re: C-API Question of SetForm action
Hi Missi, Thank You for your In-site. That helped remove the error however the action is not updating the change History. Yea, I would not dream of modifying more than change History via API. I am not that comfortable even with doing that. Which leads me to the another question: Are you aware of any tools that link Remedy ARS to TFS? Respectfully, William Abdo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
C-API Question of SetForm action
Hi All, I have tried all I can find and I have no other Ideas. I am using the C-API Ver: 7.6.4 though DotNet (C#) VS2013. I have no issues when it comes to reading the objects through the API using any of the get methods . _server.GetForm(Name), pulls the BMC.ARSystem.ARForm with no issues But when I try to Update the form or any other workflow objects for that matter after I modify a property on or no modifications to see if it will update, I get an Error. Error (303): Form does not exist on server;Invalid object or object name for overlay mode set Or An unhandled exception of type 'System.AccessViolationException' occurred in BMC.arnettoc.dll I could use some in-site on this issue or possible alternatives. Example Code Below: /// /// Update the Diary Field with the action taking place /// String sUser = Demo; String Name = MyForm:Test; BMC.ARSystem.Server _server = new BMC.ARSystem.Server(); BMC.ARSystem.ARForm oArForm = _server.GetForm( name ); BMC.ARSystem.DiaryEntry diaryEntry = new DiaryEntry(); diaryEntry.Text = Diary Entry to show up in the Change Log after altered via an API.; diaryEntry.Time = DateTime.Now; diaryEntry.User = sUser; oArForm.ChangeDiary.Add( diaryEntry ); //With or without this line it errors _server.SetForm( oArForm ); // == Dies Here Please, Assist if possible. Respectfully, William Abdo This email message is intended for the use of the person to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Verio Inc. makes no warranty that this email is error or virus free. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Getting Container type VIA API
Thank You Misi Mladoniczky, Ill give that a try. Respectfully, William Abdo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Getting Container type VIA API
Thank You Misi Mladoniczky, The definition of each type I had figured out from the documentation I could locate. It is how to determine which one of the types the object I am retrieving really is? This C-API call pulls the container my its name. BMC.ARSystem.Container CN = _server.GetContainer( name ); inside the Object CN, I am unable to determine the actual type of the container. I thought it was in the ContainerOwner, but that is the Parents type. Can you point me in a direction that I can get the actual Type of container that was retrieved using the GetContainer call? Respectfully, William Abdo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Getting Container type VIA API
Hi All, I am trying to determine the type of container using an API. I exported an Active Link Guide and I cannot determine the where to read the Type=1 location in the object. Can anyone assist me in this please? Respectfully, William Abdo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Getting Container type VIA API
Hi lj.longwing, I am using the C-API via C# Respectfully, William Abdo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SOAP API
Tommy, I recommend if you are building your own web services by deleting all the fields and adding the ones back that you truly need. The default is everything and it adds to the confusion of the data exchanges. Keep them simple to start off with so they are easier to troubleshoot. You can give the Webservice to an application to use or As patchk said “use their WSDLs with your Remedy filters” From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: Friday, March 02, 2012 11:38 AM To: arslist@ARSLIST.ORG Subject: Re: SOAP API ** Good, install soapUI tool. Its free and comes very handy while working with webservices. It would really save a lot of time during any webservice troubleshooting issues. On Friday, March 2, 2012 10:30:02 AM UTC-6, Tommy Morris wrote: ** That is exactly what I am trying to do. The IG doc was a bit confusing but I have been shown the light. I’m trying to get my head wrapped around Web Services and have a something presentable by Monday. No pressure. J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: Friday, March 02, 2012 10:21 AM To: arslist@ARSLIST.ORG Subject: Re: SOAP API ** If you meant send data in remedy to an external system using a webservice, that can be possible. As long as the external system has a published webservice, you can consume it through remedy filters. On Thursday, March 1, 2012 4:07:07 PM UTC-6, Tommy Morris wrote: ** I need to be able to push data to another system through a SOAP API however the Remedy 7.5 Integration Guide says that this is not possible. Has anyone found a way to utilize SOAP API or is this functionality available in 7.6.04? I have not pulled the 7.6.+ IG up to actually read for myself yet. Tommy Morris CMDB Certified Specialist Director of Remedy Integrations tommy.mor...@pinebreeze.com http://www.pinebreeze.com/ 817.727.1021 – mobile http://www.pinebreeze.com/ 972.899.2366 - office http://www.pinebreeze.com/ 972.899.2898 - fax http://www.pinebreeze.com/ http://www.pinebreeze.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ http://www.pinebreeze.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ http://www.pinebreeze.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ This email message is intended for the use of the person to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Verio, Inc. makes no warranty that this email is error or virus free. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Slow server starts
Hi All, I am respectfully asking for your wisdom in an issue I am having. I have noticed that our virtual servers are taking upwards to 45 minutes - 1 hour to start-up. This is unacceptable and I am currently in a guessing game for the true cause. Memory, connections, ... 1 physical 124 gig running 6 virtual machines 4- 12 gig ARS servers 2- 2 gig mid-tiers All running Windows 2008 ARS 7.6.04 ITSM Suite 10 gig single nic 1 gig network pipeline The Oracle database is on a different machine. It used to take about 20 minutes to start and now it is upwards to 45 min to an hour. Do you have any suggestions for this issue? Respectfully, William This email message is intended for the use of the person to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Verio, Inc. makes no warranty that this email is error or virus free. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Slow server starts
Thanks David Easter , I know we are using the max of 20 preload threads, however I do need to check on the firewall or other latency-creating mechanic between the server and the DB. If you think of anything else my ears are open. Respectfully, William From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Thursday, March 01, 2012 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Slow server starts ** Additional ideas: 1. Check to see if your network operations team has inserted a firewall or other latency-creating mechanic between the server and the DB. General database tips To avoid a decline in the BMC Remedy AR System server performance, remember the following tips: · Do not use a firewall between the BMC Remedy AR System server and database tiers. This can impact performance significantly. […] 2. Check to see if you are taking advantage of preload threads: Faster server initialization You can now configure the server to use multiple threads (known as “preload threads”) when loading the cache from the database. This option allows the server to make better use of system resources such as CPU and network bandwidth, and can greatly reduce the time required to load the cache at server initialization. This option can also be configured for use during run time. For information about using this option, see “Using preload threads” in the Configuration Guide. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue Sent: Thursday, March 01, 2012 8:56 AM To: arslist@ARSLIST.ORG Subject: Re: Slow server starts ** William, I got the same issue on MS SQL on a remote server and find it very slow to start-up. Are you using FQDN (fully qualified domain name) for all server references within BMC? With a correct setup in you DNS servers it should not make a difference. I found that we had less issues and quicker startup if I used FQDN for all server references. Your RAM your your mid-tier sounds low to me. Bring it up to 4 CPU's and minimum 4 GB RAM. This make no difference in start up for the app server. ~ Terje Sent from my iPad On 1 Mar 2012, at 16:26, William Abdo william.a...@verio.net wrote: ** Hi All, I am respectfully asking for your wisdom in an issue I am having. I have noticed that our virtual servers are taking upwards to 45 minutes – 1 hour to start-up. This is unacceptable and I am currently in a guessing game for the true cause. Memory, connections, … 1 physical 124 gig running 6 virtual machines 4- 12 gig ARS servers 2- 2 gig mid-tiers All running Windows 2008 ARS 7.6.04 ITSM Suite 10 gig single nic 1 gig network pipeline The Oracle database is on a different machine. It used to take about 20 minutes to start and now it is upwards to 45 min to an hour. Do you have any suggestions for this issue? Respectfully, William This email message is intended for the use of the person to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Verio, Inc. makes no warranty that this email is error or virus free. Thank you. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ This email message is intended for the use of the person to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Verio, Inc. makes no warranty that this email is error or virus free. Thank you. ___ UNSUBSCRIBE or access ARSlist
Re: Slow server starts
Hi Joe, The -t option has been applied to see what turns up From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, March 01, 2012 12:46 PM To: arslist@ARSLIST.ORG Subject: Re: Slow server starts ** William, This could be a known problem with the ARS on a VM using Oracle as the DB.. By design, the AR Server is designed to read chunks of 100 records so the bottle neck is when its reading the display properties table which has over a 140 K records if you have all the ITSM applications installed on the AR Server. You could try taking startup logs of the AR Server when you are starting it up.. in order to do this, you would need to add the –t option to the arserver startup line in the armonitor.conf (or cfg if you are on windows) file.. You can put the –t anywhere on the startup line after the path. The startup log will be named arstartup_.log where is a Process ID number and will be found in the AR System directory.. Tail this file during the startup and you might be able to see the progress of its startup.. If there are any other failures other than the latency on reading the display properties meta data table, you should see it on this log.. Joe From: William Abdo mailto:william.a...@verio.net Sent: Thursday, March 01, 2012 11:26 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Slow server starts ** Hi All, I am respectfully asking for your wisdom in an issue I am having. I have noticed that our virtual servers are taking upwards to 45 minutes – 1 hour to start-up. This is unacceptable and I am currently in a guessing game for the true cause. Memory, connections, … 1 physical 124 gig running 6 virtual machines 4- 12 gig ARS servers 2- 2 gig mid-tiers All running Windows 2008 ARS 7.6.04 ITSM Suite 10 gig single nic 1 gig network pipeline The Oracle database is on a different machine. It used to take about 20 minutes to start and now it is upwards to 45 min to an hour. Do you have any suggestions for this issue? Respectfully, William This email message is intended for the use of the person to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Verio, Inc. makes no warranty that this email is error or virus free. Thank you. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ This email message is intended for the use of the person to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Verio, Inc. makes no warranty that this email is error or virus free. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Slow server starts
Hi ED, No DB time outs recorded in the logs, could still be latency, I have to prove these things before they will take them seriously. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Thursday, March 01, 2012 11:43 AM To: arslist@ARSLIST.ORG Subject: Re: Slow server starts ** You can also check the server logs and see what errors the service is reporting on startup. I had this happen (though not as extensive) and could see DB timeouts in the logs. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of La Grua, Edward Sent: Thursday, March 01, 2012 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: Slow server starts ** William, I have the same issue…when the application server is located a different data center than where the Oracle DB is located. The latency seems to be the cause. My restarts in the same Data center take 10 minutes and when in a different DC it takes 30 minutes. Thanks, Ed From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Abdo Sent: Thursday, March 01, 2012 11:26 AM To: arslist@ARSLIST.ORG Subject: Slow server starts ** Hi All, I am respectfully asking for your wisdom in an issue I am having. I have noticed that our virtual servers are taking upwards to 45 minutes – 1 hour to start-up. This is unacceptable and I am currently in a guessing game for the true cause. Memory, connections, … 1 physical 124 gig running 6 virtual machines 4- 12 gig ARS servers 2- 2 gig mid-tiers All running Windows 2008 ARS 7.6.04 ITSM Suite 10 gig single nic 1 gig network pipeline The Oracle database is on a different machine. It used to take about 20 minutes to start and now it is upwards to 45 min to an hour. Do you have any suggestions for this issue? Respectfully, William This email message is intended for the use of the person to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Verio, Inc. makes no warranty that this email is error or virus free. Thank you. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ This message w/attachments (message) is intended solely for the use of the intended recipient(s) and may contain information that is privileged, confidential or proprietary. If you are not an intended recipient, please notify the sender, and then please delete and destroy all copies and attachments, and be advised that any review or dissemination of, or the taking of any action in reliance on, the information contained in or attached to this message is prohibited. Unless specifically indicated, this message is not an offer to sell or a solicitation of any investment products or other financial product or service, an official confirmation of any transaction, or an official statement of Sender. Subject to applicable law, Sender may intercept, monitor, review and retain e-communications (EC) traveling through its networks/systems and may produce any such EC to regulators, law enforcement, in litigation and as required by law. The laws of the country of each sender/recipient may impact the handling of EC, and EC may be archived, supervised and produced in countries other than the country in which you are located. This message cannot be guaranteed to be secure or free of errors or viruses. References to Sender are references to any subsidiary of Bank of America Corporation. Securities and Insurance Products: * Are Not FDIC Insured * Are Not Bank Guaranteed * May Lose Value * Are Not a Bank Deposit * Are Not a Condition to Any Banking Service or Activity * Are Not Insured by Any Federal Government Agency. Attachments that are part of this EC may have additional important disclosures and disclaimers, which you should read. This message is subject to terms available at the following link: http://www.bankofamerica.com/emaildisclaimer. By messaging with Sender you consent to the foregoing. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ This email message is intended for the use of the person to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message
Re: Slow server starts
Hi Tauf Chowdhury, We do see a stall in memory growth however the logs are clear of a noticeable issue. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, March 01, 2012 11:31 AM To: arslist@ARSLIST.ORG Subject: Re: Slow server starts ** You should enable SQL and/or API logging and then perform a restart to see where you are getting hung up. It could be some external DB link or something that ARS is getting hung up on if you have any integrations. Sent from my iPhone On Mar 1, 2012, at 11:26 AM, William Abdo william.a...@verio.net wrote: ** Hi All, I am respectfully asking for your wisdom in an issue I am having. I have noticed that our virtual servers are taking upwards to 45 minutes - 1 hour to start-up. This is unacceptable and I am currently in a guessing game for the true cause. Memory, connections, ... 1 physical 124 gig running 6 virtual machines 4- 12 gig ARS servers 2- 2 gig mid-tiers All running Windows 2008 ARS 7.6.04 ITSM Suite 10 gig single nic 1 gig network pipeline The Oracle database is on a different machine. It used to take about 20 minutes to start and now it is upwards to 45 min to an hour. Do you have any suggestions for this issue? Respectfully, William This email message is intended for the use of the person to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Verio, Inc. makes no warranty that this email is error or virus free. Thank you. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ This email message is intended for the use of the person to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Verio, Inc. makes no warranty that this email is error or virus free. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARS Licenses
And again, the few good things about the mid-tier is that it has its own license release timeout. License Release Timeout ([30 - 300] Seconds)* To log out properly, the user must close the last browser window associated with the current HTTP session or navigate away from the mid tier. The default delay is 60 seconds. If the user navigates back to the mid-tier URL before the delay time expires, the delay timer is cancelled, and the current HTTP session is resumed. Respectfully, William Abdo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Wednesday, November 17, 2010 10:29 AM To: arslist@ARSLIST.ORG Subject: Re: ARS Licenses With the MidTier in the past, if an individual simply closed the browser or navigated away from the page, the license would not release immediately. It's different action then logging out. Recently, there was a setting adding that would make the MidTier release in a more timely manner. Closing the WUT, performs the same action as a logout. The license would be released. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Milke Sent: Wednesday, November 17, 2010 10:24 AM To: arslist@ARSLIST.ORG Subject: Re: ARS Licenses It's interessting what I'm reading here: http://documents.bmc.com/products/documents/84/68/98468/98468.pdf Licenses released when closing browser or navigating away from the mid tier - Set a delay timer that releases an AR System user license if a user navigates away from the mid tier or does not log out of the mid tier properly by closing the last browser window associated with the current HTTP session. I understand, that when someone with a floating license using a mid- tier logs in, changes a record and closes the browser window I'd be able to use that license agina. Do I get it right? What about the WUT? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are This email message is intended for the use of the person to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Verio, Inc. makes no warranty that this email is error or virus free. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARERR 382 for HPD:Help Desk
Tina, One thing you can check is to be sure your licenses are still configured correctly, and the Eval license is not still active. The Eval License will stop the system with this error after a specific number of data bytes is reached in that form. Respectfully, William Abdo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of tina flores Sent: Wednesday, November 17, 2010 6:01 PM To: arslist@ARSLIST.ORG Subject: ARERR 382 for HPD:Help Desk Hello Listers, We're encountering the following error in our PROD environment: ARERR 382: ARCreateEntry - The value(s) for this entry violate a unique index that has been defined for this formschema: HPD:Help Desk, entry: INC, 2 unique index(es), field(s): 100161 179 I checked the BMC website for any defects and found SW00362274 where Resolution is Not Reproducible. I can't provide any logs as this only happens sporadically. I would appreciate if you can provide inputs as to the resolution of the above issue. Thanks in advance for your help. Tina -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/ARERR-382-for-HPD-Help-Desk-tp5749827p5749827.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are This email message is intended for the use of the person to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Verio, Inc. makes no warranty that this email is error or virus free. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Can we release the user without Administrator rights
Hi Amanullah, You could try setting the value in the ar.cfg file to .5 (lowest possible value) You cannot do that through the interface though. You have to manually edit the ar.cfg file License-Timeout: .5 Respectfully, William Abdo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Wednesday, May 19, 2010 5:07 AM To: arslist@ARSLIST.ORG Subject: Re: Can we release the user without Administrator rights Hi Amanullah, Have you tried to evaluate your current license usage with the free test-version of RRR|License? In the typical situation, you can free up about 20-30% of your floating licenses just by assigning them to the right person! I definitely think that you need to be an administrator to perform the release, but I am not 100% sure. You have to try it out. Possibly a change to the permissions of the below mentioned Vendor-form will suffice. The release is triggered by a push-fields to the FORM: AR System Administration: License Review From the ACTL: AR System Administration: ManageUserLic - On Release User Button Note that it is not allowed to use this functionality on a regular basis to circumvent the BMC Remedy license policy. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi there, Version 7.1 We are releasing the user from Remedy as follows. AR System Administration Console Application Users / Groups / Roles then click on License review in this way we can release the user for floating and fixed license. My question is is there any way we can release the user without using AR System Administration Console Is there any possibility we can release the user without Administrator rights?? Thanks in advance Thanks Regards Amanullah Software Consultant DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Can we release the user without Administrator rights
Hi Misi, Yes, But you you must do it in the ar.cfg file directly, you can not make this change through the gui. Respectfully, William Abdo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Wednesday, May 19, 2010 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: Can we release the user without Administrator rights Hi, You mean that it is possible to set the floating license timeout to 30 minutes??? This is definitely news to me! Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi Amanullah, You could try setting the value in the ar.cfg file to .5 (lowest possible value) You cannot do that through the interface though. You have to manually edit the ar.cfg file License-Timeout: .5 Respectfully, William Abdo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Wednesday, May 19, 2010 5:07 AM To: arslist@ARSLIST.ORG Subject: Re: Can we release the user without Administrator rights Hi Amanullah, Have you tried to evaluate your current license usage with the free test-version of RRR|License? In the typical situation, you can free up about 20-30% of your floating licenses just by assigning them to the right person! I definitely think that you need to be an administrator to perform the release, but I am not 100% sure. You have to try it out. Possibly a change to the permissions of the below mentioned Vendor-form will suffice. The release is triggered by a push-fields to the FORM: AR System Administration: License Review From the ACTL: AR System Administration: ManageUserLic - On Release User Button Note that it is not allowed to use this functionality on a regular basis to circumvent the BMC Remedy license policy. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi there, Version 7.1 We are releasing the user from Remedy as follows. AR System Administration Console Application Users / Groups / Roles then click on License review in this way we can release the user for floating and fixed license. My question is is there any way we can release the user without using AR System Administration Console Is there any possibility we can release the user without Administrator rights?? Thanks in advance Thanks Regards Amanullah Software Consultant DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Can we release the user without Administrator rights
Hi David, You should try it on you dev server, you will see it does work. Respectfully, William Abdo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, May 19, 2010 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: Can we release the user without Administrator rights The license timeout cannot be set lower than one hour. Therefore, this is not news. ;-) From the Configuring Guide, License-Timeout is: The number of hours the AR System server waits before disconnecting inactive users. If a user is holding a floating license, the system also frees the license at this time. The default value is two hours. Someone may be confusing this with the Session Timeout on the Mid-Tier, which is granular down to minutes. But while a session can be timed out faster than one hour, the license timeout would still be enforced. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Wednesday, May 19, 2010 6:18 AM To: arslist@ARSLIST.ORG Subject: Re: Can we release the user without Administrator rights Hi, You mean that it is possible to set the floating license timeout to 30 minutes??? This is definitely news to me! Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi Amanullah, You could try setting the value in the ar.cfg file to .5 (lowest possible value) You cannot do that through the interface though. You have to manually edit the ar.cfg file License-Timeout: .5 Respectfully, William Abdo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Wednesday, May 19, 2010 5:07 AM To: arslist@ARSLIST.ORG Subject: Re: Can we release the user without Administrator rights Hi Amanullah, Have you tried to evaluate your current license usage with the free test-version of RRR|License? In the typical situation, you can free up about 20-30% of your floating licenses just by assigning them to the right person! I definitely think that you need to be an administrator to perform the release, but I am not 100% sure. You have to try it out. Possibly a change to the permissions of the below mentioned Vendor-form will suffice. The release is triggered by a push-fields to the FORM: AR System Administration: License Review From the ACTL: AR System Administration: ManageUserLic - On Release User Button Note that it is not allowed to use this functionality on a regular basis to circumvent the BMC Remedy license policy. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi there, Version 7.1 We are releasing the user from Remedy as follows. AR System Administration Console Application Users / Groups / Roles then click on License review in this way we can release the user for floating and fixed license. My question is is there any way we can release the user without using AR System Administration Console Is there any possibility we can release the user without Administrator rights?? Thanks in advance Thanks Regards Amanullah Software Consultant DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons
Re: Error in Guest Login - ARS 7.6 Requestor Console
Hi Kali, The error is for a missing field, the following exerts do work, maybe it may help you find your root cause. This example code pieces may not be perfect however it does work, it may help you find the required field your missing. Did you pre-create the SR number $idschema = SRM:CFG TicketNumGenerator; ($srno = ars_CreateEntry($ctrl , $idschema, 2, $userid, 7, 1, 8, $shortdesc )) || die CreateEntry: $ars_errstr; Then Create the SR ticket with all the required fields? Note: I don’t think all the fields in the listing below are required. $schema=SRM:Request; ($rnid = ars_CreateEntry($ctrl , $schema, 2, $userid, 7, 1200, 301244700, $summary, 11, $loccompany, 100018, $lastname, 100019, $firstname, 300810110, $middlename, 100056, $phone, 100048, $email, 100063, $category1, 100064, $category2, 100082, $mycompany, 100085, 0, 100162, 1000, 100163, 4000, 100829, $srno, 100251, $supportcompany, 10002506, $assigneegroup, 100014, $assignedsupportorganization, 103297, $firstname, 103306, $phone, 103302, $email, 103298, $lastname, 302791600, $cexpdate )) || die CreateEntry: $ars_errstr; Respectfully, William Abdo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Monday, May 17, 2010 11:16 PM To: arslist@ARSLIST.ORG Subject: Error in Guest Login - ARS 7.6 Requestor Console ** Hi, We're having problems with raising requests in Req Console. We enabled the Allow guest login feature in Requestor Console but whenever we login as an unknown user and raise a request in Req Console, the request is not created. When we check in the View Requests with Errors, all the requests we raised are there with the ff error: ARCreateEntry - The contact cannot be found, please verify the contact information and try again. Error Log: FLTR TID: 66 RPC ID: 159173 Queue: Prv:390680 Client-RPC: 390680USER: Remedy Application Service/* Tue May 18 2010 12:23:18.4670 */ Filter Level:0 Number Of Filters:8 Checking HPD:HII:CreateIncident_115_GetPPLInfo_ContactNotFound-E (115) FLTR TID: 66 RPC ID: 159173 Queue: Prv:390680 Client-RPC: 390680USER: Remedy Application Service -- Passed -- perform actions FLTR TID: 66 RPC ID: 159173 Queue: Prv:390680 Client-RPC: 390680USER: Remedy Application Service0: Message FLTR TID: 66 RPC ID: 159173 Queue: Prv:390680 Client-RPC: 390680USER: Remedy Application Service The contact cannot be found, please verify the contact information and try again. FLTR TID: 66 RPC ID: 159173 Queue: Prv:390680 Client-RPC: 390680USER: Remedy Application Service Error while performing filter action: Error 48255 FLTR TID: 66 RPC ID: 159173 Queue: Prv:390680 Client-RPC: 390680USER: Remedy Application Service Filter HPD:HII:CreateIncident_115_GetPPLInfo_ContactNotFound-E: No enabled error handler Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_
Re: Error in Guest Login - ARS 7.6 Requestor Console
Hi Kali Also the user logged in must be in the People Form and have the appropriate permissions to create the entries you want. Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Monday, May 17, 2010 11:16 PM To: arslist@ARSLIST.ORG Subject: Error in Guest Login - ARS 7.6 Requestor Console ** Hi, We're having problems with raising requests in Req Console. We enabled the Allow guest login feature in Requestor Console but whenever we login as an unknown user and raise a request in Req Console, the request is not created. When we check in the View Requests with Errors, all the requests we raised are there with the ff error: ARCreateEntry - The contact cannot be found, please verify the contact information and try again. Error Log: FLTR TID: 66 RPC ID: 159173 Queue: Prv:390680 Client-RPC: 390680USER: Remedy Application Service/* Tue May 18 2010 12:23:18.4670 */ Filter Level:0 Number Of Filters:8 Checking HPD:HII:CreateIncident_115_GetPPLInfo_ContactNotFound-E (115) FLTR TID: 66 RPC ID: 159173 Queue: Prv:390680 Client-RPC: 390680USER: Remedy Application Service -- Passed -- perform actions FLTR TID: 66 RPC ID: 159173 Queue: Prv:390680 Client-RPC: 390680USER: Remedy Application Service0: Message FLTR TID: 66 RPC ID: 159173 Queue: Prv:390680 Client-RPC: 390680USER: Remedy Application Service The contact cannot be found, please verify the contact information and try again. FLTR TID: 66 RPC ID: 159173 Queue: Prv:390680 Client-RPC: 390680USER: Remedy Application Service Error while performing filter action: Error 48255 FLTR TID: 66 RPC ID: 159173 Queue: Prv:390680 Client-RPC: 390680USER: Remedy Application Service Filter HPD:HII:CreateIncident_115_GetPPLInfo_ContactNotFound-E: No enabled error handler Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_
Re: Link in all the notification mails
Hi Ravi, To Disable it, find the filter and remove the line from the setfield action.. Respectfully, William Abdo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramagiri Sent: Tuesday, May 18, 2010 8:58 AM To: arslist@ARSLIST.ORG Subject: Link in all the notification mails ** Hi All, Please help me, is there any way to disable the below link which is attached in the email notification which is sent to the user in Resolved mail. http://servername/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierserver=servernameeid=NTS00300515 http://%3cservername%3e/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierserver=%3cservername%3eeid=NTS00300515 Below is the screenshot for you reference. RAVI CHANDRA . RAMAGIRI Infrastructure Management Services Team System Administrator - Windows / Remedy (O) +91 40 44556600 (351) (C) +91 9985794493 (V) 847-879-4995 Ext:- 351 * ravi.ramag...@gssamerica.com mailto:rambabu.ru...@gssamerica.com GSS America InfoTech Ltd., A SEI-CMMI Level 3 certified company Third Floor, Block ‘B’, Cyber Gateway, HITEC City, Hyderabad - 500 081. AP. India www.gssamerica.com http://www.gssamerica.com/ P Please do not print this email unless it is absolutely necessary. Spread environmental awareness. Disclaimer This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. __ Information from ESET NOD32 Antivirus, version of virus signature database 5124 (20100518) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ image001.png
RKM Question
Hi Infinitely Wise Participants, Can anyone please tell me if they know a way to search the Published Public RKM repository from a web link or API? Using a word or phrase from the topic (title) line to search entire KB and return the published public articles? I found how to display a RKM article, however listing them is another story all together. Thank You in advance for your wisdom? Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: DSO
I have a simple question Dan, I am not being critical here either I just was wondering: Why did you not go with mirroring of the DB solution? Respectfully, William Abdo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangler, Dan Sent: Monday, May 17, 2010 10:51 AM To: arslist@ARSLIST.ORG Subject: DSO ** Dear List We are trying to implement a database replication by using DSO. We have a duplicate, parallel system to our production that is used for Analytics/reporting. We have setup DSO to push changes, as they occur, from the production (source) server to the parallel (target) server. Our thoughts were to use the target server both for reporting and as a hot backup. We have all workflow and escalations turned on but are sending transaction to the target server as Data Only. I wanted to check to see if anyone is doing this, using DSO to push to a reporting, and to solicit comments about this approach. I see one important issue. When a record is created or modified on the source server, the record always says it was modified last by “Distributed Server”. This is probably because DSO pushes the transaction to the target server and returns a “Successful” transfer back to the source server. Is there anyway to retain the “real” last modified by and last Modified Date? While the information on the target server is correct, it is confusing to the user on the source server. In addition, while DSO is updating fields with the successful status, another user could have open the form and get the message saying the ticket had already been updated by someone else since the user opened it. Is there someway to prevent this from happening? Another issue we see is that as information is pushed from the source server to the target server, filters are driven on the target server. In some cases, modifications on one form causes an update to a different form and could lead to permissions issues. Is there someway to stop this without adding to the filter qualification “USER’ != “Distributed Server”? One way, I can think of, is placing the target server in Admin Only mode. Would the DSO creates and updates take place in Admin Only? Any comments or suggestions would be greatly appreciated. Regards Dan Dan Wangler, SAIC; MHS Remedy Support Team Tri-Service Infrastructure Management Program Office (TIMPO) 300 Convent St, Suite 1800; San Antonio, Texas, 78205 Phone: 210-338-3162; Email: dan.wangler@timpo.osd.mil _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_
Re: System Generated Forms List
Hi Koray, In general, The table ARSCHEMA in the DB contains all the forms in the system by name and ID. You can dump your list from there if you have DB access to arsystem. Respectfully, William Abdo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Alkan, Koray Sent: Monday, May 10, 2010 8:55 AM To: arslist@ARSLIST.ORG Subject: System Generated Forms List Hello together, Where can I find a list of AR System forms generated automatically such as User or Groups? Kind Regards, Koray ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: SRM Integration Question
Thanks Donald, That is good to know. I will need to do some more homework on the license levels. Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Savant, don...@cio Sent: Monday, May 10, 2010 10:26 AM To: arslist@ARSLIST.ORG Subject: Re: SRM Integration Question ** As it was explained by our sales rep, SRM is licensed by user under the old green ‘a la carte’ support model. There’s no distinction between external and internal, you need only cover the number of licensed users. The complication arises if you allow guest user access; for that, he recommended moving to the blue ‘enterprise’ support model which is of course more expensive. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Abdo Sent: Friday, May 07, 2010 1:29 PM To: arslist@ARSLIST.ORG Subject: Re: SRM Integration Question Thank You Shawn We will need to check into that ourselves as well. Nice heads up. Respectfully, William Abdo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Friday, May 07, 2010 2:14 PM To: arslist@ARSLIST.ORG Subject: Re: SRM Integration Question We were looking at using SRM in a similar fashion for external users. However, you will want to have your contracts and legal groups look over the contract to make sure you are allowed to use it in that way. There were questions here over whether or not BMC allows you to use SRM for external customers, and it was determined by the experts in legal contracts at my company that we should err to the side of caution and not use SRM for external use. BMC may allow it, but since the document that was evaluated here didn’t seem to indicate that it was ok, we decided not to use it for that. If you were going to use it as you describe, one thing to consider is how company-dependent it is. If you use multi-tenancy at all, it will create strict silos here. That may actually be a good thing, unless you want customers somehow figuring out how to access each other’s data. For example, there may be some way to get customer data by setting up an “on behalf of” person for requests if you don’t have it segregated by company. Other than that, since I haven’t implemented in your scenario, I haven’t thought about many of the gotchas. I do think the company question is the biggest one since you would want to segregate the data. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Abdo Sent: Friday, May 07, 2010 12:52 PM To: arslist@ARSLIST.ORG Subject: Re: SRM Integration Question Thank You Shawn, We are looking at using Remedy ITSM for a service desk for our customers. There are about 500,000 customers. Some customers are companies, some are individuals. The obvious way to bring the customer data into the Remedy ITSM is to store the companies in the company form, and the individuals in the people form. However, the individuals aren’t associated with any company, so we have to resolve that, one way or another. We want to offer a Self Help portal, using SRM. The rate of SRs would average 2000 per day. At busy times, it could go up to 10,000. Has anyone seen a successful implementation of Remedy ITSM, on such as scale? If so, please share some of the gotchas you had to resolve, and maybe even some hints about how you went about it? Respectfully, William Abdo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Friday, May 07, 2010 9:31 AM To: arslist@ARSLIST.ORG Subject: Re: SRM Integration Question ** William, You may get more answers if you clarify your question. You didn’t mention what you are integrating with, so I assume you meant to use the word “implementation” instead. Also, you don’t list out what your concerns are, what types of forms you would build, how many peak users you expect, what type of approvals, etc. If you can provide more detail I’m sure someone on the list may be able to help. Personally, I’ve been working with SRM since last year, I’m in the process of upgrading to 7.6, but it is only used internally in I.T. right now for very limited functionality so I may not be able to provide much assistance. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Abdo Sent: Friday, May 07, 2010 8:19 AM To: arslist@ARSLIST.ORG Subject: SRM Integration Question ** Hello Remedy Wizards, I really could use your wisdom on this one. Does anyone out there have experience in performing or know of someone that has performed an SRM
SRM Integration Question
Hello Remedy Wizards, I really could use your wisdom on this one. Does anyone out there have experience in performing or know of someone that has performed an SRM 7.6.00 integration with more than 500,000 Users? Or, If you had to do this, how would you proceed? Respectfully, William Abdo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: SRM Integration Question
Thank You Shawn, We are looking at using Remedy ITSM for a service desk for our customers. There are about 500,000 customers. Some customers are companies, some are individuals. The obvious way to bring the customer data into the Remedy ITSM is to store the companies in the company form, and the individuals in the people form. However, the individuals aren’t associated with any company, so we have to resolve that, one way or another. We want to offer a Self Help portal, using SRM. The rate of SRs would average 2000 per day. At busy times, it could go up to 10,000. Has anyone seen a successful implementation of Remedy ITSM, on such as scale? If so, please share some of the gotchas you had to resolve, and maybe even some hints about how you went about it? Respectfully, William Abdo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Friday, May 07, 2010 9:31 AM To: arslist@ARSLIST.ORG Subject: Re: SRM Integration Question ** William, You may get more answers if you clarify your question. You didn’t mention what you are integrating with, so I assume you meant to use the word “implementation” instead. Also, you don’t list out what your concerns are, what types of forms you would build, how many peak users you expect, what type of approvals, etc. If you can provide more detail I’m sure someone on the list may be able to help. Personally, I’ve been working with SRM since last year, I’m in the process of upgrading to 7.6, but it is only used internally in I.T. right now for very limited functionality so I may not be able to provide much assistance. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Abdo Sent: Friday, May 07, 2010 8:19 AM To: arslist@ARSLIST.ORG Subject: SRM Integration Question ** Hello Remedy Wizards, I really could use your wisdom on this one. Does anyone out there have experience in performing or know of someone that has performed an SRM 7.6.00 integration with more than 500,000 Users? Or, If you had to do this, how would you proceed? Respectfully, William Abdo _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_
Re: SRM Integration Question
Thank You Shawn We will need to check into that ourselves as well. Nice heads up. Respectfully, William Abdo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Friday, May 07, 2010 2:14 PM To: arslist@ARSLIST.ORG Subject: Re: SRM Integration Question We were looking at using SRM in a similar fashion for external users. However, you will want to have your contracts and legal groups look over the contract to make sure you are allowed to use it in that way. There were questions here over whether or not BMC allows you to use SRM for external customers, and it was determined by the experts in legal contracts at my company that we should err to the side of caution and not use SRM for external use. BMC may allow it, but since the document that was evaluated here didn’t seem to indicate that it was ok, we decided not to use it for that. If you were going to use it as you describe, one thing to consider is how company-dependent it is. If you use multi-tenancy at all, it will create strict silos here. That may actually be a good thing, unless you want customers somehow figuring out how to access each other’s data. For example, there may be some way to get customer data by setting up an “on behalf of” person for requests if you don’t have it segregated by company. Other than that, since I haven’t implemented in your scenario, I haven’t thought about many of the gotchas. I do think the company question is the biggest one since you would want to segregate the data. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Abdo Sent: Friday, May 07, 2010 12:52 PM To: arslist@ARSLIST.ORG Subject: Re: SRM Integration Question Thank You Shawn, We are looking at using Remedy ITSM for a service desk for our customers. There are about 500,000 customers. Some customers are companies, some are individuals. The obvious way to bring the customer data into the Remedy ITSM is to store the companies in the company form, and the individuals in the people form. However, the individuals aren’t associated with any company, so we have to resolve that, one way or another. We want to offer a Self Help portal, using SRM. The rate of SRs would average 2000 per day. At busy times, it could go up to 10,000. Has anyone seen a successful implementation of Remedy ITSM, on such as scale? If so, please share some of the gotchas you had to resolve, and maybe even some hints about how you went about it? Respectfully, William Abdo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Friday, May 07, 2010 9:31 AM To: arslist@ARSLIST.ORG Subject: Re: SRM Integration Question ** William, You may get more answers if you clarify your question. You didn’t mention what you are integrating with, so I assume you meant to use the word “implementation” instead. Also, you don’t list out what your concerns are, what types of forms you would build, how many peak users you expect, what type of approvals, etc. If you can provide more detail I’m sure someone on the list may be able to help. Personally, I’ve been working with SRM since last year, I’m in the process of upgrading to 7.6, but it is only used internally in I.T. right now for very limited functionality so I may not be able to provide much assistance. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Abdo Sent: Friday, May 07, 2010 8:19 AM To: arslist@ARSLIST.ORG Subject: SRM Integration Question ** Hello Remedy Wizards, I really could use your wisdom on this one. Does anyone out there have experience in performing or know of someone that has performed an SRM 7.6.00 integration with more than 500,000 Users? Or, If you had to do this, how would you proceed? Respectfully, William Abdo _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender.
SRM Integration Question
Hi All, Does anyone out there have experience in performing or know of someone that has performed and SRM integration with more than 500,000 Users? Hopefully not importing all the users? SRM 7.6.00 Respectfully, William Abdo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: {Remedy ARS} Clear All
Hi Lisa,
I am sure you know all of this, however, I will just say it anyway.
If you decide to copy all the fields to a normal form and you copy the Display
only fields to a regular form, you have a chance to change them to regular
field properties before you save. If not they will remain Display Only there
also.
If you choose to stay with the display only form, you could add the old reset
button that calls the active link to restore the fields to what you set them to
on the open form command when you first open the form.
That way the users have a restart point if needed.
There are many ways to go here.
Respectfully,
William Abdo
Verio - Boca Raton
Remedy Administration Group
561-912-2434
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Parrish
Sent: Monday, May 03, 2010 9:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Lisa,
You should be able to easily copy the fields from your display only form to
your new regular form . . .It doesn't matter that the fields, when copied, will
remain display only. Obviously, you won't need the page fields and you won't
need to pretty up the regular form unless absolutely necessary. I would just
copy the fields over and be done with it.
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Monday, May 03, 2010 9:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Yes, it is a Display Only form. Sorry, I should have mentioned that.
I'll probably take your regular form template suggestion. I have about 4 pages
that could be clicked and every time they lose focus, I would like everything
would be cleared.
Even though I would have to create the regular form and create all of the
fields (with the same id's), it would be better than creating a set fields
active link (4 or 5 of them) and having 50 or 60 set Field to $Null$ for each
field and each active link.
I just wish there was a process that I could run, but that was just wishful
thinking...
Thanks so much for the tip
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Parrish
Sent: Monday, May 03, 2010 9:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Lisa,
Is your current form a Display Only form? If so, this is why you can't select
it. If it's not, there should be no reason that you can't.
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Monday, May 03, 2010 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Thanks for the suggestion, but the Clear All that I need is on the current
form, so when I try to select the Read Value for Field From: it won't let me
select the current form.
I need to clear all the fields when I lose focus from a page field.
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Parrish
Sent: Thursday, April 29, 2010 4:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Active Link: SetAllFieldsNull
Form: Your Form Name
Execute On: Button Your Button
Run If: $NULL$
If Action: Set Fields
Read Value For Field From: Your Form Name (not Current Screen. The SAME form
the Active Link executes on) Set Field If: 0 = 1 If No Requests Match: Set
Fields To NULL If Multiple Requests Match: not a concern since 0 never equals
1
Check the Matching IDs checkbox. This will clear ALL of your fields.
Hope This Helps
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of jham36
Sent: Thursday, April 29, 2010 4:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
I hope someone replies to this with a better solution. The only thing I can
think of is to do a set fields action and set all the fields to NULL. That
does not seem like the best solution. I look through the documentation for
something like PERFORM-ACTION-TABLE-CLEAR table_field_ID, but i didn't see
anything for fields.
Sorry I couldn't be of more help.
James
On Apr 29, 4:26 pm, Kemes, Lisa lisa.ke...@tycoelectronics.com
wrote:
Is there a way to clear all of the fields in an Active Link? (much
like the CTRL+E function in the User Tool?)
ARS 7.1 Patach 7
Oracle 10g
Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com
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Re: Clear All
Lisa, Are you really asking how to clear the workflow entries within the active link using the Developer Studio or the data fields on the form using the user tool? I am not sure of your target by your question? Respectfully, William Abdo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Thursday, April 29, 2010 4:26 PM To: arslist@ARSLIST.ORG Subject: Clear All ** Is there a way to clear all of the fields in an Active Link? (much like the CTRL+E function in the User Tool?) ARS 7.1 Patach 7 Oracle 10g Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_
Creating Service Request Menu templates
Hi All, Can anyone tell me the steps required to create a service request menu item? One that can walk the user through some steps to create the actual service request. Since I have managed to have never created one in the past and I seem to be missing the how to part in the documentation I have found on the BMC site. The Version of ITSM that I am working with is 7.5. For example I want to place a menu item under let’s say a main item called “Facilities Services” that has a sub item of “Report a Facility Problem“. Can you point me to some clear steps to build one? Maybe a document that is well written in these steps? Any assistance is appreciated? Thank You. William Abdo
How to accurately test fail-over
Hello All, Do any of you know of a tried, tested and accurate method to test fail-over for multiple AR Servers in the server group? Some of the many functions that need to be tested are: - AR Server - Email - Flash Boards - Approval Server To see if the system would fail over from A to B: I have tried killing the process on A, and that proved unsuccessful. I have tried Shut down the A server and that was also unsuccessful. I am looking for a method that is tried and tested to accurately test fail-over Please, any assistance is appreciated. Thank you, William Abdo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: How to accurately test fail-over
Thank You Lyle, We have the ranking configured to A as 1 and B as 2. We shut down server A and it did not fail over to B. Wow according to what you stated this should of worked. Is there anything else we should check? Also should those processes be in a running state on the B server prior to the fail over from A or will they get started automatically? In this case they were already started, however I want to be sure about that point also. Thank you for the input on the Bug also. I would think it should then also. Thank you, William Abdo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Friday, April 16, 2010 5:20 PM To: arslist@ARSLIST.ORG Subject: Re: How to accurately test fail-over Shutting down AR Server A should do it if you have your operations rankings configured correctly. If it doesn't fail over (note that it can take a couple minutes to fail over), then it sounds like the other servers don't think that they can take over those operations (for example, if their rank is null). Note that I have not consistently seen failover if one of the sub processes has died - e.g., AR Server A is up, but the e-mail process on that server has died. We filed a bug on that a while back - it was supposedly fixed, but I haven't tested it, so I can't vouch for it. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Abdo Sent: Friday, April 16, 2010 3:04 PM To: arslist@ARSLIST.ORG Subject: How to accurately test fail-over Hello All, Do any of you know of a tried, tested and accurate method to test fail-over for multiple AR Servers in the server group? Some of the many functions that need to be tested are: - AR Server - Email - Flash Boards - Approval Server To see if the system would fail over from A to B: I have tried killing the process on A, and that proved unsuccessful. I have tried Shut down the A server and that was also unsuccessful. I am looking for a method that is tried and tested to accurately test fail-over Please, any assistance is appreciated. Thank you, William Abdo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: How to accurately test fail-over
Thank you for Lyle your assistance Respectfully; William Abdo Sent from my Treo™ Pro -Original Message- From: Lyle Taylor tayl...@ldschurch.org Sent: Friday, April 16, 2010 5:31 PM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: How to accurately test fail-over All processes in the server group should be running at all times. Nothing will start automatically. As I understand it, the way the server group works is that the backend process apps (e.g., e-mail) will stay awake but in a standby state. They periodically poll the database to see if they need to take over. If they do, then they start processing until the primary becomes available again. If you didn't have the Server B processes running, then you need to start them. If you did have them running, then I still question your server group configuration - perhaps the server settings (do both servers know that they belong to a server group?). Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Abdo Sent: Friday, April 16, 2010 3:28 PM To: arslist@ARSLIST.ORG Subject: Re: How to accurately test fail-over Thank You Lyle, We have the ranking configured to A as 1 and B as 2. We shut down server A and it did not fai ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARReload Issue - Please Help (UNCLASSIFIED)
Hi Rambabu,
I believe you are confusing the command with arcache:
arcache has the L option.
arcache -Ua -e9888597 -n tmpuser -p admin -g 1: -lw 1
Arreload does not have the L option.
arreload -a adminUser [-p adminPassword] {-u|-g} schema [-f] [-s
server_name] [-h Server-Name_value][-d]
Respectfully,
William Abdo
Verio - Boca Raton
Remedy Administration Group
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Luttmann, Michael W CTR USA
Sent: Thursday, April 01, 2010 2:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARReload Issue - Please Help (UNCLASSIFIED)
Classification: UNCLASSIFIED
Caveats: FOUO
I guess I meant uppercase I versus lowercase L... but you got my
meaning anyway.
When Frank advised the command arreload -a Admin -p password -g 1 -l 1
to indicate the license type, I would think the proper parameter
would be L for License.
Mike L.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ram Rudra
Sent: Monday, March 29, 2010 8:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARReload Issue - Please Help (UNCLASSIFIED)
It's a lowercase l.
Thanks Regards,
Rambabu Rudra
System Administrator
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Luttmann, Michael W CTR USA
Sent: Monday, March 29, 2010 8:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARReload Issue - Please Help (UNCLASSIFIED)
Classification: UNCLASSIFIED
Caveats: FOUO
Is that a lowercase L or a lowercase I?
Michael W. Luttmann
Lead Remedy Developer
Fort Carson NEC
If you don't like change, you're going to dislike irrelevance even
more.
Gen Shinseki
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ram Rudra
Sent: Monday, March 29, 2010 4:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARReload Issue - Please Help
**
I am getting the below error after running the given command. Any help
would be appreciated.
C:\Program Files\AR System\serverarreload -a myadmin -p password -g 1
-l 1
Unrecognized command line option (ARERR 601)
-l
C:\Program Files\AR System\serverarreload -a myadmin -p password -g 1
Invalid password or authentication string for an existing user (ARERR
329)
server
Thanks Regards,
Rambabu Rudra
System Administrator
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Frank Caruso
Sent: Sunday, March 28, 2010 10:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARReload Issue - Please Help
** Read the documentation on this command.
When reloading the Admin user you need to tell the group number 1 as
well as the license type. Something like the following:
arreload -a Admin -p password -g 1 -l 1
On Sun, Mar 28, 2010 at 7:17 PM, Ram Rudra
rambabu.ru...@gssamerica.com
wrote:
**
Hi All,
I need help in resolving this issue.
I have used the arreload command in my development server as
arreload -a Admin -p password -u User and arreload -a Admin -p
password -u Group.
Later on, I am not able to login in my development server with any user.
Thanks Regards,
Ram Rudra
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Classification: UNCLASSIFIED
Caveats: FOUO
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Classification: UNCLASSIFIED
Caveats: FOUO
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Re: Escalation Oddity (or email oddity?)
Hi Lisa, Are you sure the target address is correct? Maybe it has extraneous quotes around it? If it makes it to that form(AR System Email Messages) the work flow is working so it must be the address or maybe the email service (or daemon) is off-line. You need to check if you enter an email directly Into the form does it send to you. (no quotes or brackets around the address for this test). Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Monday, March 29, 2010 1:47 PM To: arslist@ARSLIST.ORG Subject: Escalation Oddity (or email oddity?) ** I have a very simple escalation that changes a status. I then have a Filter that when the status is changed (to Expired) a notification goes out (via an email). The AR System Email Messages form shows that it was Sent but no email is ever sent. When I manually flip the status to Expired, the filter sends the notification and the AR System Email Messages form show Sent, but an email is really sent. Isn't this odd??? Especially if the AR System Email Messages form is saying that it was sent, but no email gets sent…. Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_
Re: External program popping up a window in Remedy User that's already running. How?
When you save it the way Fred said you can see the variavles and frpom there it is easy to figure our. Respectfully; William Abdo Sent from my Treo™ Pro -Original Message- From: Rabi Tripathi ars_l...@yahoo.com Sent: Tuesday, March 30, 2010 6:08 PM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: External program popping up a window in Remedy User that's already running. How? Fred, I didn't think about that. You can definitely open blank windows, ...I should be able to open existing record too. Thanks. --- My general understanding (want to say, conclusion) is that you can't have an external entity trigger a Remedy macro to execute in an already running instance of Remedy User with any trick other than DDE or OLE. Somebody claimed otherwise without elaborating, so just doing a sanity check here. Related question...can aruser.exe no longer be run with command line parameters? On Tue, Mar 30, 2010 at 5:20 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: You can call an ARTask file (Saved Shortcut) Look at the text file generated when you do File - Send - Form - Desktop Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi Sent: Tuesday, March 30, 2010 4:16 PM To: arslist@ARSLIST.ORG Subject: External program popping up a window in Remedy User that's already running. How? Without using DDE or OLE, is there any trick with macros (runmacro or aruser with command line parameters?) to have a Remedy form pop up in an instance of Remedy User that's already running? I think not, but somebody please correct me if I am wrong. ARS/Remedy User 6.3. TIA. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Change Manager - Change Implementor
As I understand it: SEGREGATION OF DUTIES DEFINED A fundamental element of internal control is the segregation of certain key duties. The basic idea underlying SOD is that no employee or group of employees should be in a position both to perpetrate and to conceal errors or fraud in the normal course of their duties. In general, the principal incompatible duties to be segregated are: * Custody of assets. * Authorization or approval of related transactions affecting those assets. * Recording or reporting of related transactions. Traditional systems of internal control rely on assigning certain responsibilities to different individuals or segregating incompatible functions. The general premise of SOD is to prevent one person from having both access to assets and responsibility for maintaining the accountability of those assets. Can a Change Manager be a Change Implementer without breaking the rules? Based on the above definition I would assume the answer is No they cannot be the same. Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Kelley Sent: Friday, March 26, 2010 10:02 AM To: arslist@ARSLIST.ORG Subject: Change Manager - Change Implementor List Just a conversation to understand Segregation of duties Can a Change Manager be a Change Implementor without breaking the rules? I guess the Manager could approve the request and implement that change. Is it morally right? The Change assignee is someone different so there is an other person involved. JK * This e-mail message, including any attachments, is for the sole use of the addressee(s) to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Dunkin' Brands Inc. makes no warranty that this e-mail is error or virus free.
Quick Links Menu
Hi All, I cannot seem to remember where to turn off the quick links menu options? Can someone please remind me where the options is to hide/remove from the users view these quick link menu items I am pretty sure I do not have any roles or groups loaded that reference them, Administrator Console AR System Sample Application Contract Management Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group
Re: Quick Links Menu
Thank You James Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Thursday, March 25, 2010 1:42 PM To: arslist@ARSLIST.ORG Subject: Re: Quick Links Menu Are you referring to the links on the Home Page? If so these are entry points for applications. If you don't want users to see them, open the application in the admin tool. Then click Application, Properties. You can set the permissions here. James On Mar 25, 1:03 pm, William Abdo william.a...@contractor.verio.net wrote: Hi All, I cannot seem to remember where to turn off the quick links menu options? Can someone please remind me where the options is to hide/remove from the users view these quick link menu items I am pretty sure I do not have any roles or groups loaded that reference them, Administrator Console AR System Sample Application Contract Management Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Quick Links Menu
One more question? So these menu items are not controlled from a setting on a form or a group being added? Only the application Permissions are the controlling factor? Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Thursday, March 25, 2010 1:42 PM To: arslist@ARSLIST.ORG Subject: Re: Quick Links Menu Are you referring to the links on the Home Page? If so these are entry points for applications. If you don't want users to see them, open the application in the admin tool. Then click Application, Properties. You can set the permissions here. James On Mar 25, 1:03 pm, William Abdo william.a...@contractor.verio.net wrote: Hi All, I cannot seem to remember where to turn off the quick links menu options? Can someone please remind me where the options is to hide/remove from the users view these quick link menu items I am pretty sure I do not have any roles or groups loaded that reference them, Administrator Console AR System Sample Application Contract Management Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Quick Links Menu
Hi James, I did the steps you outlined for me below and I do not see any permissions that apply to the Quick Menu links, I may be missing something here, what should I be looking for to set a permission upon? an Active Link? Can you Please provide a little more direction if you do not mind? I appreciate your assistance. Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Thursday, March 25, 2010 1:42 PM To: arslist@ARSLIST.ORG Subject: Re: Quick Links Menu Are you referring to the links on the Home Page? If so these are entry points for applications. If you don't want users to see them, open the application in the admin tool. Then click Application, Properties. You can set the permissions here. James On Mar 25, 1:03 pm, William Abdo william.a...@contractor.verio.net wrote: Hi All, I cannot seem to remember where to turn off the quick links menu options? Can someone please remind me where the options is to hide/remove from the users view these quick link menu items I am pretty sure I do not have any roles or groups loaded that reference them, Administrator Console AR System Sample Application Contract Management Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Question on Threads
Hi Mark,
Are you experiencing a performance (slow down) problem ?
Remember there are two types of threads (Fast and List) , each type is for a
different purpose.
Are you seeing a combination of both?
Keep in mind when playing with threads, if you have too many, the server could
die from out of memory conditions.
Too Few and the performance is poor. Balance is the key.
Respectfully,
William Abdo
Verio - Boca Raton
Remedy Administration Group
561-912-2434
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark
Sent: Monday, March 22, 2010 12:01 PM
To: arslist@ARSLIST.ORG
Subject: Question on Threads
**
Hi All
I have a question about threads. When I look in the admin tool I see List min 6
max 20. When I look at the thread log I see there are 47 List Threads. The last
started this morning. Should the max number in the admin tool be changed to a
higher number?
Thanks
Mark
Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.com
(315) 453-2912 x5335 (Phone)
(315) 317.2897 (Cell)
This e-mail is the property of NaviSite, Inc. It is intended only for the
person or entity to which it is addressed and may contain information that is
privileged, confidential, or otherwise protected from disclosure. Distribution
or copying of this e-mail, or the information contained herein, to anyone other
than the intended recipient is prohibited.
_attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_
Re: ARSperl on RedHat Linux.
Thank You for the link Thilo, The linker searches a standard list of directories for the library, which is actually a file named liblibrary.a. The linker then uses this file as if it had been specified precisely by name. The directories searched include several standard system directories plus any that you specify with -L. That makes since with what I see, I understand now and see the error in my ways. Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thilo Stapff Sent: Friday, March 19, 2010 5:41 AM To: arslist@ARSLIST.ORG Subject: Re: ARSperl on RedHat Linux. If you look at the line ARS_LIBS = -lnsl -lpthread -L/usr2/api75p2/api/lib -licuucbmc there's also -lnsl and -lpthread, which correspond to libraries named libnsl and libpthread. This is, at least in the Unix world, the standard way of specifying those libraries in the compiler command-line. See, for example: http://gcc.gnu.org/onlinedocs/gcc/Link-Options.html Regards, Thilo On 18.03.2010 22:34, William Abdo wrote: Hi Missi, Thank You for your response. So let me see here, So, if the file is named libuucbmc then the lib is named icuucbmc. So, if the file is named libicuucbmc is the lib named ibicuucbmc. But in this case the file is named libicuucbmc and the lib is named icuucbmc. Which is why I am confused. So how do we really know the names of the lib entries? Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Thursday, March 18, 2010 5:31 PM To: arslist@ARSLIST.ORG Subject: Re: ARSperl on RedHat Linux. Hi, The library is called icuucbmc, and the file is called libuucbmc-something. In the makefile you add the name icuucbmc to the -l switch. Best Regards - Misi, RRR AB, http://rrr.se Hi Thilo, If you do not mind, for my own knowledge and understanding. You said the ARS_LIBS should look like -licuucbmc However the real library names are like libicuucbmc So where does one find the name -licuucbmc if they were looking for additional ones? Is it like the name libicuucbmc minus the lib part? Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thilo Stapff Sent: Thursday, March 18, 2010 2:26 PM To: arslist@ARSLIST.ORG Subject: Re: ARSperl on RedHat Linux. Looking again at your original post, the line ARS_LIBS = -lnsl -lpthread -L/usr2/api75p2/api/lib -libicuucbmc -libicui18nbmc -libicudatabmc looks a bit strange. It should rather be: ARS_LIBS = -lnsl -lpthread -L/usr2/api75p2/api/lib -licuucbmc -licui18nbmc -licudatabmc Regards, Thilo On 18.03.2010 19:10, William Abdo wrote: Thank You for responding: I did checked the LD_LIBRARY_PATH and the API path is in the list, see below: LD_LIBRARY_PATH=/opt/oracle/app/oracle/product/11.1.0/client_1/lib:/lib: /usr/lib:/usr2/api75p2/api/lib:/usr2/api75p2/bin:/usr2/api75p2/api: It must be something really obvious. Any Other suggestions of which rock to possibly look under? Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thilo Stapff Sent: Thursday, March 18, 2010 1:27 PM To: arslist@ARSLIST.ORG Subject: Re: ARSperl on RedHat Linux. It might be necessary to add /usr2/api75p2/api to your system's LD_LIBRARY_PATH variable or to run ldconfig /usr2/api75p2/api. Regards, Thilo On 18.03.2010 17:08, William Abdo wrote: ** Hi All, I hope your day is going well. Maybe I am missing the obvious thing here or something like that. I am wondering if anyone else has experienced this issue and can maybe point me in the correct direction. On 32 bit Redhat Linux, running ARSperl 1.92 (beta) It does not seem to find my libraries. When I do the perl Makefile.PL I see the following exerts of results. Perl Makefile.PL ... Generating serverTypeInfoHints.h .. Converting C header files to perl modules .. Configuring with options: ARSVERSION = 7.50 ARSAPI = /usr2/api75p2/api AUTODEFINES = -m32 -g -DDEBUG -D_REENTRANT -lpthread -Wno-unused-variable -Wuninitialized -DARS32 -DARS452 -malign-double -DPERL_PATCHLEVEL_IS=8 -DPERL_SUBVERSION_IS=8 -DPERL_BASEREV_IS=50 ARS_LIBS = -lnsl -lpthread -L/usr2/api75p2/api/lib -libicuucbmc -libicui18nbmc -libicudatabmc Note (probably harmless): No library found for -libicuucbmc Note (probably harmless): No library found for -libicui18nbmc Note (probably harmless
ARSperl on RedHat Linux.
Hi All, I hope your day is going well. Maybe I am missing the obvious thing here or something like that. I am wondering if anyone else has experienced this issue and can maybe point me in the correct direction. On 32 bit Redhat Linux, running ARSperl 1.92 (beta) It does not seem to find my libraries. When I do the perl Makefile.PL I see the following exerts of results. Perl Makefile.PL ... Generating serverTypeInfoHints.h .. Converting C header files to perl modules .. Configuring with options: ARSVERSION = 7.50 ARSAPI = /usr2/api75p2/api AUTODEFINES = -m32 -g -DDEBUG -D_REENTRANT -lpthread -Wno-unused-variable -Wuninitialized -DARS32 -DARS452 -malign-double -DPERL_PATCHLEVEL_IS=8 -DPERL_SUBVERSION_IS=8 -DPERL_BASEREV_IS=50 ARS_LIBS= -lnsl -lpthread -L/usr2/api75p2/api/lib -libicuucbmc -libicui18nbmc -libicudatabmc Note (probably harmless): No library found for -libicuucbmc Note (probably harmless): No library found for -libicui18nbmc Note (probably harmless): No library found for -libicudatabmc Writing Makefile for ARS === ARSperl 'make test' configuration. === ... As you can see there are No Errors, just Notes issued. So I do the make with questions about the No Library Found lines make ... ... gcc: -lpthread: linker input file unused because linking not done There are No Errors on the make with the exception of the above message is issued. Make Install is successful with no errors or messages. Then the Perl script dies on the Use ARS; line in the script. In my thinking, the No library found is the key. When I check the lib path -L/usr2/api75p2/lib they are there as the following 32 bit names:. ibicui18nbmc.so libicui18nbmc.so.32 libicuucbmc.so libicuucbmc.so .32 libicudatabmc.so libicudatabmc.so.32 Did I miss checking something or is there something in the Makefile.PL I missed configuring? Any assistance is appreciated. Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARSperl on RedHat Linux.
Thank You for responding: I did checked the LD_LIBRARY_PATH and the API path is in the list, see below: LD_LIBRARY_PATH=/opt/oracle/app/oracle/product/11.1.0/client_1/lib:/lib: /usr/lib:/usr2/api75p2/api/lib:/usr2/api75p2/bin:/usr2/api75p2/api: It must be something really obvious. Any Other suggestions of which rock to possibly look under? Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thilo Stapff Sent: Thursday, March 18, 2010 1:27 PM To: arslist@ARSLIST.ORG Subject: Re: ARSperl on RedHat Linux. It might be necessary to add /usr2/api75p2/api to your system's LD_LIBRARY_PATH variable or to run ldconfig /usr2/api75p2/api. Regards, Thilo On 18.03.2010 17:08, William Abdo wrote: ** Hi All, I hope your day is going well. Maybe I am missing the obvious thing here or something like that. I am wondering if anyone else has experienced this issue and can maybe point me in the correct direction. On 32 bit Redhat Linux, running ARSperl 1.92 (beta) It does not seem to find my libraries. When I do the perl Makefile.PL I see the following exerts of results. Perl Makefile.PL ... Generating serverTypeInfoHints.h .. Converting C header files to perl modules .. Configuring with options: ARSVERSION = 7.50 ARSAPI = /usr2/api75p2/api AUTODEFINES = -m32 -g -DDEBUG -D_REENTRANT -lpthread -Wno-unused-variable -Wuninitialized -DARS32 -DARS452 -malign-double -DPERL_PATCHLEVEL_IS=8 -DPERL_SUBVERSION_IS=8 -DPERL_BASEREV_IS=50 ARS_LIBS = -lnsl -lpthread -L/usr2/api75p2/api/lib -libicuucbmc -libicui18nbmc -libicudatabmc Note (probably harmless): No library found for -libicuucbmc Note (probably harmless): No library found for -libicui18nbmc Note (probably harmless): No library found for -libicudatabmc Writing Makefile for ARS === ARSperl 'make test' configuration. === ... As you can see there are No Errors, just Notes issued. So I do the make with questions about the No Library Found lines make ... ... gcc: -lpthread: linker input file unused because linking not done There are No Errors on the make with the exception of the above message is issued. Make Install is successful with no errors or messages. Then the Perl script dies on the Use ARS; line in the script. In my thinking, the No library found is the key. When I check the lib path -L/usr2/api75p2/lib they are there as the following 32 bit names:. ibicui18nbmc.so libicui18nbmc.so.32 libicuucbmc.so libicuucbmc.so .32 libicudatabmc.so libicudatabmc.so.32 Did I miss checking something or is there something in the Makefile.PL I missed configuring? Any assistance is appreciated. Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARSperl on RedHat Linux.
Thank You Conny, Your opinion is more than Humble. Good Idea, I did in fact try that when the LD_LIBRARY_PATH did not do the trick. The results did not change with the copy. I can see the libraries in the API directory, they are in the -L path and yet for some reason it appears to be ignoring them. Could it be a gcc option special for REDHAT like -muclibc or something? Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Conny Martin Sent: Thursday, March 18, 2010 2:16 PM To: arslist@ARSLIST.ORG Subject: AW: ARSperl on RedHat Linux. William, IMHO there are some of the libraries missing under api/lib. I've copied them from ar_install_dir/bin to ar_install_dir/api/lib and everything works fine. HTH Kind Regards Conny -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von William Abdo Gesendet: Donnerstag, 18. März 2010 19:10 An: arslist@ARSLIST.ORG Betreff: Re: ARSperl on RedHat Linux. Thank You for responding: I did checked the LD_LIBRARY_PATH and the API path is in the list, see below: LD_LIBRARY_PATH=/opt/oracle/app/oracle/product/11.1.0/client_1/lib:/lib: /usr/lib:/usr2/api75p2/api/lib:/usr2/api75p2/bin:/usr2/api75p2/api: It must be something really obvious. Any Other suggestions of which rock to possibly look under? Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thilo Stapff Sent: Thursday, March 18, 2010 1:27 PM To: arslist@ARSLIST.ORG Subject: Re: ARSperl on RedHat Linux. It might be necessary to add /usr2/api75p2/api to your system's LD_LIBRARY_PATH variable or to run ldconfig /usr2/api75p2/api. Regards, Thilo On 18.03.2010 17:08, William Abdo wrote: ** Hi All, I hope your day is going well. Maybe I am missing the obvious thing here or something like that. I am wondering if anyone else has experienced this issue and can maybe point me in the correct direction. On 32 bit Redhat Linux, running ARSperl 1.92 (beta) It does not seem to find my libraries. When I do the perl Makefile.PL I see the following exerts of results. Perl Makefile.PL ... Generating serverTypeInfoHints.h .. Converting C header files to perl modules .. Configuring with options: ARSVERSION = 7.50 ARSAPI = /usr2/api75p2/api AUTODEFINES = -m32 -g -DDEBUG -D_REENTRANT -lpthread -Wno-unused-variable -Wuninitialized -DARS32 -DARS452 -malign-double -DPERL_PATCHLEVEL_IS=8 -DPERL_SUBVERSION_IS=8 -DPERL_BASEREV_IS=50 ARS_LIBS = -lnsl -lpthread -L/usr2/api75p2/api/lib -libicuucbmc -libicui18nbmc -libicudatabmc Note (probably harmless): No library found for -libicuucbmc Note (probably harmless): No library found for -libicui18nbmc Note (probably harmless): No library found for -libicudatabmc Writing Makefile for ARS === ARSperl 'make test' configuration. === ... As you can see there are No Errors, just Notes issued. So I do the make with questions about the No Library Found lines make ... ... gcc: -lpthread: linker input file unused because linking not done There are No Errors on the make with the exception of the above message is issued. Make Install is successful with no errors or messages. Then the Perl script dies on the Use ARS; line in the script. In my thinking, the No library found is the key. When I check the lib path -L/usr2/api75p2/lib they are there as the following 32 bit names:. ibicui18nbmc.so libicui18nbmc.so.32 libicuucbmc.so libicuucbmc.so .32 libicudatabmc.so libicudatabmc.so.32 Did I miss checking something or is there something in the Makefile.PL I missed configuring? Any assistance is appreciated. Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARSperl on RedHat Linux.
WOW, Thank You all for your assistance. I am not sure why I decided to do this, I got fed up and re-extracted ARSPerl 1.92 and made the three modifications and WALLA! It completed without the No library found messages. You all are great. Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Conny Martin Sent: Thursday, March 18, 2010 2:16 PM To: arslist@ARSLIST.ORG Subject: AW: ARSperl on RedHat Linux. William, IMHO there are some of the libraries missing under api/lib. I've copied them from ar_install_dir/bin to ar_install_dir/api/lib and everything works fine. HTH Kind Regards Conny -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von William Abdo Gesendet: Donnerstag, 18. März 2010 19:10 An: arslist@ARSLIST.ORG Betreff: Re: ARSperl on RedHat Linux. Thank You for responding: I did checked the LD_LIBRARY_PATH and the API path is in the list, see below: LD_LIBRARY_PATH=/opt/oracle/app/oracle/product/11.1.0/client_1/lib:/lib: /usr/lib:/usr2/api75p2/api/lib:/usr2/api75p2/bin:/usr2/api75p2/api: It must be something really obvious. Any Other suggestions of which rock to possibly look under? Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thilo Stapff Sent: Thursday, March 18, 2010 1:27 PM To: arslist@ARSLIST.ORG Subject: Re: ARSperl on RedHat Linux. It might be necessary to add /usr2/api75p2/api to your system's LD_LIBRARY_PATH variable or to run ldconfig /usr2/api75p2/api. Regards, Thilo On 18.03.2010 17:08, William Abdo wrote: ** Hi All, I hope your day is going well. Maybe I am missing the obvious thing here or something like that. I am wondering if anyone else has experienced this issue and can maybe point me in the correct direction. On 32 bit Redhat Linux, running ARSperl 1.92 (beta) It does not seem to find my libraries. When I do the perl Makefile.PL I see the following exerts of results. Perl Makefile.PL ... Generating serverTypeInfoHints.h .. Converting C header files to perl modules .. Configuring with options: ARSVERSION = 7.50 ARSAPI = /usr2/api75p2/api AUTODEFINES = -m32 -g -DDEBUG -D_REENTRANT -lpthread -Wno-unused-variable -Wuninitialized -DARS32 -DARS452 -malign-double -DPERL_PATCHLEVEL_IS=8 -DPERL_SUBVERSION_IS=8 -DPERL_BASEREV_IS=50 ARS_LIBS = -lnsl -lpthread -L/usr2/api75p2/api/lib -libicuucbmc -libicui18nbmc -libicudatabmc Note (probably harmless): No library found for -libicuucbmc Note (probably harmless): No library found for -libicui18nbmc Note (probably harmless): No library found for -libicudatabmc Writing Makefile for ARS === ARSperl 'make test' configuration. === ... As you can see there are No Errors, just Notes issued. So I do the make with questions about the No Library Found lines make ... ... gcc: -lpthread: linker input file unused because linking not done There are No Errors on the make with the exception of the above message is issued. Make Install is successful with no errors or messages. Then the Perl script dies on the Use ARS; line in the script. In my thinking, the No library found is the key. When I check the lib path -L/usr2/api75p2/lib they are there as the following 32 bit names:. ibicui18nbmc.so libicui18nbmc.so.32 libicuucbmc.so libicuucbmc.so .32 libicudatabmc.so libicudatabmc.so.32 Did I miss checking something or is there something in the Makefile.PL I missed configuring? Any assistance is appreciated. Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARSperl on RedHat Linux.
Hi Thilo, If you do not mind, for my own knowledge and understanding. You said the ARS_LIBS should look like -licuucbmc However the real library names are like libicuucbmc So where does one find the name -licuucbmc if they were looking for additional ones? Is it like the name libicuucbmc minus the lib part? Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thilo Stapff Sent: Thursday, March 18, 2010 2:26 PM To: arslist@ARSLIST.ORG Subject: Re: ARSperl on RedHat Linux. Looking again at your original post, the line ARS_LIBS = -lnsl -lpthread -L/usr2/api75p2/api/lib -libicuucbmc -libicui18nbmc -libicudatabmc looks a bit strange. It should rather be: ARS_LIBS = -lnsl -lpthread -L/usr2/api75p2/api/lib -licuucbmc -licui18nbmc -licudatabmc Regards, Thilo On 18.03.2010 19:10, William Abdo wrote: Thank You for responding: I did checked the LD_LIBRARY_PATH and the API path is in the list, see below: LD_LIBRARY_PATH=/opt/oracle/app/oracle/product/11.1.0/client_1/lib:/lib: /usr/lib:/usr2/api75p2/api/lib:/usr2/api75p2/bin:/usr2/api75p2/api: It must be something really obvious. Any Other suggestions of which rock to possibly look under? Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thilo Stapff Sent: Thursday, March 18, 2010 1:27 PM To: arslist@ARSLIST.ORG Subject: Re: ARSperl on RedHat Linux. It might be necessary to add /usr2/api75p2/api to your system's LD_LIBRARY_PATH variable or to run ldconfig /usr2/api75p2/api. Regards, Thilo On 18.03.2010 17:08, William Abdo wrote: ** Hi All, I hope your day is going well. Maybe I am missing the obvious thing here or something like that. I am wondering if anyone else has experienced this issue and can maybe point me in the correct direction. On 32 bit Redhat Linux, running ARSperl 1.92 (beta) It does not seem to find my libraries. When I do the perl Makefile.PL I see the following exerts of results. Perl Makefile.PL ... Generating serverTypeInfoHints.h .. Converting C header files to perl modules .. Configuring with options: ARSVERSION = 7.50 ARSAPI = /usr2/api75p2/api AUTODEFINES = -m32 -g -DDEBUG -D_REENTRANT -lpthread -Wno-unused-variable -Wuninitialized -DARS32 -DARS452 -malign-double -DPERL_PATCHLEVEL_IS=8 -DPERL_SUBVERSION_IS=8 -DPERL_BASEREV_IS=50 ARS_LIBS = -lnsl -lpthread -L/usr2/api75p2/api/lib -libicuucbmc -libicui18nbmc -libicudatabmc Note (probably harmless): No library found for -libicuucbmc Note (probably harmless): No library found for -libicui18nbmc Note (probably harmless): No library found for -libicudatabmc Writing Makefile for ARS === ARSperl 'make test' configuration. === ... As you can see there are No Errors, just Notes issued. So I do the make with questions about the No Library Found lines make ... ... gcc: -lpthread: linker input file unused because linking not done There are No Errors on the make with the exception of the above message is issued. Make Install is successful with no errors or messages. Then the Perl script dies on the Use ARS; line in the script. In my thinking, the No library found is the key. When I check the lib path -L/usr2/api75p2/lib they are there as the following 32 bit names:. ibicui18nbmc.so libicui18nbmc.so.32 libicuucbmc.so libicuucbmc.so .32 libicudatabmc.so libicudatabmc.so.32 Did I miss checking something or is there something in the Makefile.PL I missed configuring? Any assistance is appreciated. Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARSperl on RedHat Linux.
Hi Missi, Thank You for your response. So let me see here, So, if the file is named libuucbmc then the lib is named icuucbmc. So, if the file is named libicuucbmc is the lib named ibicuucbmc. But in this case the file is named libicuucbmc and the lib is named icuucbmc. Which is why I am confused. So how do we really know the names of the lib entries? Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Thursday, March 18, 2010 5:31 PM To: arslist@ARSLIST.ORG Subject: Re: ARSperl on RedHat Linux. Hi, The library is called icuucbmc, and the file is called libuucbmc-something. In the makefile you add the name icuucbmc to the -l switch. Best Regards - Misi, RRR AB, http://rrr.se Hi Thilo, If you do not mind, for my own knowledge and understanding. You said the ARS_LIBS should look like -licuucbmc However the real library names are like libicuucbmc So where does one find the name -licuucbmc if they were looking for additional ones? Is it like the name libicuucbmc minus the lib part? Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thilo Stapff Sent: Thursday, March 18, 2010 2:26 PM To: arslist@ARSLIST.ORG Subject: Re: ARSperl on RedHat Linux. Looking again at your original post, the line ARS_LIBS = -lnsl -lpthread -L/usr2/api75p2/api/lib -libicuucbmc -libicui18nbmc -libicudatabmc looks a bit strange. It should rather be: ARS_LIBS = -lnsl -lpthread -L/usr2/api75p2/api/lib -licuucbmc -licui18nbmc -licudatabmc Regards, Thilo On 18.03.2010 19:10, William Abdo wrote: Thank You for responding: I did checked the LD_LIBRARY_PATH and the API path is in the list, see below: LD_LIBRARY_PATH=/opt/oracle/app/oracle/product/11.1.0/client_1/lib:/lib: /usr/lib:/usr2/api75p2/api/lib:/usr2/api75p2/bin:/usr2/api75p2/api: It must be something really obvious. Any Other suggestions of which rock to possibly look under? Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thilo Stapff Sent: Thursday, March 18, 2010 1:27 PM To: arslist@ARSLIST.ORG Subject: Re: ARSperl on RedHat Linux. It might be necessary to add /usr2/api75p2/api to your system's LD_LIBRARY_PATH variable or to run ldconfig /usr2/api75p2/api. Regards, Thilo On 18.03.2010 17:08, William Abdo wrote: ** Hi All, I hope your day is going well. Maybe I am missing the obvious thing here or something like that. I am wondering if anyone else has experienced this issue and can maybe point me in the correct direction. On 32 bit Redhat Linux, running ARSperl 1.92 (beta) It does not seem to find my libraries. When I do the perl Makefile.PL I see the following exerts of results. Perl Makefile.PL ... Generating serverTypeInfoHints.h .. Converting C header files to perl modules .. Configuring with options: ARSVERSION = 7.50 ARSAPI = /usr2/api75p2/api AUTODEFINES = -m32 -g -DDEBUG -D_REENTRANT -lpthread -Wno-unused-variable -Wuninitialized -DARS32 -DARS452 -malign-double -DPERL_PATCHLEVEL_IS=8 -DPERL_SUBVERSION_IS=8 -DPERL_BASEREV_IS=50 ARS_LIBS = -lnsl -lpthread -L/usr2/api75p2/api/lib -libicuucbmc -libicui18nbmc -libicudatabmc Note (probably harmless): No library found for -libicuucbmc Note (probably harmless): No library found for -libicui18nbmc Note (probably harmless): No library found for -libicudatabmc Writing Makefile for ARS === ARSperl 'make test' configuration. === ... As you can see there are No Errors, just Notes issued. So I do the make with questions about the No Library Found lines make ... ... gcc: -lpthread: linker input file unused because linking not done There are No Errors on the make with the exception of the above message is issued. Make Install is successful with no errors or messages. Then the Perl script dies on the Use ARS; line in the script. In my thinking, the No library found is the key. When I check the lib path -L/usr2/api75p2/lib they are there as the following 32 bit names:. ibicui18nbmc.so libicui18nbmc.so.32 libicuucbmc.so libicuucbmc.so .32 libicudatabmc.so libicudatabmc.so.32 Did I miss checking something or is there something in the Makefile.PL I missed configuring? Any assistance is appreciated. Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_
Re: Admin tool crashing
Hi Christopher, You might have a corrupt object. Have you tried removing and reinstalling the admin tool. Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Wednesday, March 17, 2010 8:57 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Yes, it still does it when I clear my temp directory and reboot. I have tried every trick I have learned over the 15+ years of working with the Remedy tools and nothing is working. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Tuesday, March 16, 2010 2:22 PM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Does it do it when you clean out your temp directory and reboot? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, March 16, 2010 3:14 PM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing I can log into my account on someone else's computer and it works fine. If someone logs into their account on my computer it crashes. I tried blowing away the user profile and it did not change anything, same results. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Tuesday, March 16, 2010 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing what if you re-create your windows user profile? Or if someone else logs into your computer - do they experience the same issue? Marcelo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, March 16, 2010 12:56 PM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Sorry, don't have Developer Studio tool installed. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Abdo Sent: Tuesday, March 16, 2010 11:49 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Hi Christopher, Here is something else to try that I ran into. If this is the Developer Studio tool, Did you change the devstudio.ini file settings for the max memory to with -Xms1280m -Xmx1280m That will crash it for sure if the values are too high. If your using the original tool than you may need to reinstall because of a corrupt dll. Respectfully
ARSPerl on RedHat Linux Question
Hello ARS-Listeners, I am having difficult in installing ARSPerl 1.91 on Linux. Has anyone successfully performed this install on this version? I am trying to install ARSPerl 1.91 on Red Hat Enterprise Linux Server release 5.4 (Tikanga) Linux 2.6.18-164.11.1.el5 GNU/Linux I am asking you because you have had success with this on Linux on the past. The ARSPerl installer fails because of the ar. h file. It picked a line out I am using the 7.5 API Library. My error is: cant map deprecated to an artype for AR_SERVER_INFO_FT_COLLECTION_DIR something went wrong when i ran /usr/bin/perl infra/exsi.pl /usr2/api75p2/api/include/ar.h serverTypeInfoHints.h (rv = 2304, expected 0) at Makefile.PL line 242. Anyone have any ideas of what has to be modified in the vanilla ar.h file to Should I be using a different ARSPerl version? Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARSPerl on RedHat Linux Question
Thank You Conny, That did get be past the “datatype” errors with your assistance . I did encounter a new error: gcc -c -I/usr2/api75p2/api/include -D_REENTRANT -D_GNU_SOURCE -fno-strict-aliasing -pipe -Wdeclaration-after-statement -I/usr/local/include -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64 -I/usr/include/gdbm -O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m32 -march=i386 -mtune=generic -fasynchronous-unwind-tables -DVERSION=\1.91\ -DXS_VERSION=\1.91\ -fPIC -I/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE -g -Wno-unused-variable -Wuninitialized -DARS32 -DARS452 -malign-double -DPERL_PATCHLEVEL_IS=8 -DPERL_SUBVERSION_IS=8 -DPERL_BASEREV_IS=50 ARS.c ARS.xs: In function ‘XS_ARS_ars_GetActiveLink’: ARS.xs:1392: warning: passing argument 19 of ‘ARGetActiveLink’ from incompatible pointer type ARS.xs:1392: error: too few arguments to function ‘ARGetActiveLink’ ARS.xs: In function ‘XS_ARS_ars_CreateActiveLink’: ARS.xs:5260: warning: passing argument 17 of ‘ARCreateActiveLink’ makes integer from pointer without a cast ARS.xs:5260: error: too few arguments to function ‘ARCreateActiveLink’ ARS.xs: In function ‘XS_ARS_ars_SetActiveLink’: ARS.xs:5431: warning: passing argument 18 of ‘ARSetActiveLink’ from incompatible pointer type ARS.xs:5431: error: too few arguments to function ‘ARSetActiveLink’ make: *** [ARS.o] Error 1 Does anyone know how to get past this error: too few arguments to function? Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Conny Martin Sent: Tuesday, March 16, 2010 11:42 AM To: arslist@ARSLIST.ORG Subject: AW: ARSPerl on RedHat Linux Question ** William, exsi.pl tries to determine the datatype for the AR_SERVER_INFO_* tags out of the comment after the #define. In most cases this works fine, but there are some lines which does not follow the conventions. Try to add the datatype as first word in the comment like this #define AR_SERVER_INFO_FT_COLLECTION_DIR 231 /* char deprecated - scheduled for */ /* removal in future release */ #define AR_SERVER_INFO_FT_CONFIGURATION_DIR 232 /* char deprecated - scheduled for */ /* removal in future release */ #define AR_SERVER_INFO_FT_TEMP_DIR 233 /* char deprecated - scheduled for */ There may be some other lines that have to be adjusted. HTH Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von William Abdo Gesendet: Dienstag, 16. März 2010 16:22 An: arslist@ARSLIST.ORG Betreff: ARSPerl on RedHat Linux Question ** Hello ARS-Listeners, I am having difficult in installing ARSPerl 1.91 on Linux. Has anyone successfully performed this install on this version? I am trying to install ARSPerl 1.91 on Red Hat Enterprise Linux Server release 5.4 (Tikanga) Linux 2.6.18-164.11.1.el5 GNU/Linux I am asking you because you have had success with this on Linux on the past. The ARSPerl installer fails because of the ar. h file. It picked a line out I am using the 7.5 API Library. My error is: cant map deprecated to an artype for AR_SERVER_INFO_FT_COLLECTION_DIR something went wrong when i ran /usr/bin/perl infra/exsi.pl /usr2/api75p2/api/include/ar.h serverTypeInfoHints.h (rv = 2304, expected 0) at Makefile.PL line 242. Anyone have any ideas of what has to be modified in the vanilla ar.h file to Should I be using a different ARSPerl version? Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_
Re: Admin tool crashing
Hi Christopher, Here is something else to try that I ran into. If this is the Developer Studio tool, Did you change the devstudio.ini file settings for the max memory to with -Xms1280m -Xmx1280m That will crash it for sure if the values are too high. If your using the original tool than you may need to reinstall because of a corrupt dll. Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, March 16, 2010 11:47 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Yes, already tried that and no luck. I only log into a single server at a time. The way I know I do that is my password on each is different so I don't log into several servers at the same time. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, March 16, 2010 10:19 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing I wonder if one of the servers you are connected to has a connectivity issue. Try them one at a time to isolate. Rick -Original Message- From: Pruitt, Christopher (Bank of America Account) christopher.pru...@hp.com Date: Tue, 16 Mar 2010 15:06:40 To: arslist@ARSLIST.ORG Subject: Admin tool crashing Has anyone ever encountered this before? I am getting the following errors error every time I try to save a new object to the server from my Admin Tool or copy an existing object by doing a Save As : ARERR 303 ARERR 320 ARERR 323 ARERR 346 ARERR 366 Then it crashes my Admin tool. It does not matter what server I try it on it happens on every server. Now here is the funny part, when I go restart my Admin tool the object is on the server and fine so it is not lost but I don't understand why it keeps crashing on saving a New object or Save As object. I can update existing objects (Filters, Active Links, Forms, etc.) and no issues but when I try to add a new Filters, Active Links, Forms, etc. I get this error and my admin tool just crashes. According to the Error Messages Guide this error means that one of two conditions exists I am on the wrong server, which I can see how that is even possible since I am only logged on to one server or no object by that name exists, well since I creating the new object of course it would not be on the server This is not happening to anyone else on my team so it is isolated to my desktop only. I also have verified that there is not a space issue on our Oracle database and our server so that is not the issue. I am at my wits end trying to figure out why this is happening or how to correct this. I am running Admin Tool 7.1.00 Patch 008. We also use MS SourceSafe 2005. I uninstalled all my Remedy apps (User, Migrator, and Admin tool, etc.). I even uninstalled my SourceSafe app. I cleaned my registry and made sure there was no trace left of Remedy or SourceSafe on my desktop. I then rebooted and reinstalled them again and still I am having this issue. This just started to happen last week and I am pulling my hair out trying to get this resolved. Environment: Remedy Server Version: 7.1.00 Build 200708221849 Database: Oracle 10.2.0.4.0 - 64bi Server OS: SunOS 5.9 Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.commailto:mary.jo...@hp.com www.hp.comhttp://www.hp.com/ Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake
Re: ARSPerl on RedHat Linux Question
Hello Ben Chemys, Thank you for your answer I have a couple more questions if you don’t mind. When you say Generally Minor, this would inspire me to try the mods, since I really need this to work on this Linux platform. Is there an older API version that works with both 7.5 Remedy and ARSPerl 1.91? I am not aware of a newer version of the Perl API than 1.91, is there one? If I were to attempt to modify the ARSPerl as mentioned in your email. Understanding the full extent of what I need to change is the real question here. Can you be a little more descriptive of the types of things I need to look at here? Maybe a small example or list if applicable? Any and all help is appreciated. Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: Tuesday, March 16, 2010 12:46 PM To: arslist@ARSLIST.ORG Subject: Re: ARSPerl on RedHat Linux Question ** Change source code or compile with the correct API library / headers. When the API changes (in this case to 7.5) you cannot use the old api Perl source code without changes. The changes are generally minor. I have not done this for this release but have done so for a previous release. (and the error will be in the same f()). The Perl source code will have some #ifdef against the API version. Generally wf functions do change from release to release. You can either wait for the Perl source to change or change it yourself. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: ben.cher...@softwaretoolhouse.com mailto:ben.cher...@softwaretoolhouse.com Web: www.softwaretoolhouse.com http://www.softwaretoolhouse.com/ Check out Software Tool House's free Diary Editor. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Abdo Sent: March 16, 2010 5:34 PM To: arslist@ARSLIST.ORG Subject: Re: ARSPerl on RedHat Linux Question Thank You Conny, That did get be past the “datatype” errors with your assistance . I did encounter a new error: gcc -c -I/usr2/api75p2/api/include -D_REENTRANT -D_GNU_SOURCE -fno-strict-aliasing -pipe -Wdeclaration-after-statement -I/usr/local/include -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64 -I/usr/include/gdbm -O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m32 -march=i386 -mtune=generic -fasynchronous-unwind-tables -DVERSION=\1.91\ -DXS_VERSION=\1.91\ -fPIC -I/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE -g -Wno-unused-variable -Wuninitialized -DARS32 -DARS452 -malign-double -DPERL_PATCHLEVEL_IS=8 -DPERL_SUBVERSION_IS=8 -DPERL_BASEREV_IS=50 ARS.c ARS.xs: In function ‘XS_ARS_ars_GetActiveLink’: ARS.xs:1392: warning: passing argument 19 of ‘ARGetActiveLink’ from incompatible pointer type ARS.xs:1392: error: too few arguments to function ‘ARGetActiveLink’ ARS.xs: In function ‘XS_ARS_ars_CreateActiveLink’: ARS.xs:5260: warning: passing argument 17 of ‘ARCreateActiveLink’ makes integer from pointer without a cast ARS.xs:5260: error: too few arguments to function ‘ARCreateActiveLink’ ARS.xs: In function ‘XS_ARS_ars_SetActiveLink’: ARS.xs:5431: warning: passing argument 18 of ‘ARSetActiveLink’ from incompatible pointer type ARS.xs:5431: error: too few arguments to function ‘ARSetActiveLink’ make: *** [ARS.o] Error 1 Does anyone know how to get past this error: too few arguments to function? Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Conny Martin Sent: Tuesday, March 16, 2010 11:42 AM To: arslist@ARSLIST.ORG Subject: AW: ARSPerl on RedHat Linux Question ** William, exsi.pl tries to determine the datatype for the AR_SERVER_INFO_* tags out of the comment after the #define. In most cases this works fine, but there are some lines which does not follow the conventions. Try to add the datatype as first word in the comment like this #define AR_SERVER_INFO_FT_COLLECTION_DIR 231 /* char deprecated - scheduled for */ /* removal in future release */ #define AR_SERVER_INFO_FT_CONFIGURATION_DIR 232 /* char deprecated - scheduled for */ /* removal in future release */ #define
Re: ARSPerl on RedHat Linux Question
Hi Thilo, Is the Developers Version the same download that is listed in the Files tab? If so, I am using that one now. Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thilo Stapff Sent: Tuesday, March 16, 2010 1:30 PM To: arslist@ARSLIST.ORG Subject: Re: ARSPerl on RedHat Linux Question There's a developer version available on sourceforge that can be compiled against the 7.5 API. This version can be retrieved using CVS, see http://sourceforge.net/scm/?type=cvsgroup_id=116013 There have been, however, problems getting it to run with the 64-bit Linux libraries (acknowledged by BMC as a product defect). Regards, Thilo On 16.03.2010 18:16, William Abdo wrote: Hello Ben Chemys, Thank you for your answer I have a couple more questions if you don’t mind. When you say Generally Minor, this would inspire me to try the mods, since I really need this to work on this Linux platform. Is there an older API version that works with both 7.5 Remedy and ARSPerl 1.91? I am not aware of a newer version of the Perl API than 1.91, is there one? If I were to attempt to modify the ARSPerl as mentioned in your email. Understanding the full extent of what I need to change is the real question here. Can you be a little more descriptive of the types of things I need to look at here? Maybe a small example or list if applicable? Any and all help is appreciated. Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 *From:* Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] *On Behalf Of *Ben Chernys *Sent:* Tuesday, March 16, 2010 12:46 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARSPerl on RedHat Linux Question ** Change source code or compile with the correct API library / headers. When the API changes (in this case to 7.5) you cannot use the old api Perl source code without changes. The changes are generally minor. I have not done this for this release but have done so for a previous release. (and the error will be in the same f()). The Perl source code will have some #ifdef against the API version. Generally wf functions do change from release to release. You can either wait for the Perl source to change or change it yourself. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329 GMT + 1 + [ DST ] Email: ben.cher...@softwaretoolhouse.com mailto:ben.cher...@softwaretoolhouse.com Web: www.softwaretoolhouse.com http://www.softwaretoolhouse.com/ Check out Software Tool House's free Diary Editor. *Meta-Update**,* our premium ARS Data tool, lets you automate your imports, migrations, *in no time at all*, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ *From:* Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] *On Behalf Of *William Abdo *Sent:* March 16, 2010 5:34 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARSPerl on RedHat Linux Question Thank You Conny, That did get be past the “datatype” errors with your assistance . I did encounter a new error: gcc -c -I/usr2/api75p2/api/include -D_REENTRANT -D_GNU_SOURCE -fno-strict-aliasing -pipe -Wdeclaration-after-statement -I/usr/local/include -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64 -I/usr/include/gdbm -O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m32 -march=i386 -mtune=generic -fasynchronous-unwind-tables -DVERSION=\1.91\ -DXS_VERSION=\1.91\ -fPIC -I/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE -g -Wno-unused-variable -Wuninitialized -DARS32 -DARS452 -malign-double -DPERL_PATCHLEVEL_IS=8 -DPERL_SUBVERSION_IS=8 -DPERL_BASEREV_IS=50 ARS.c ARS.xs: In function ‘XS_ARS_ars_GetActiveLink’: ARS.xs:1392: warning: passing argument 19 of ‘ARGetActiveLink’ from incompatible pointer type ARS.xs:1392: error: too few arguments to function ‘ARGetActiveLink’ ARS.xs: In function ‘XS_ARS_ars_CreateActiveLink’: ARS.xs:5260: warning: passing argument 17 of ‘ARCreateActiveLink’ makes integer from pointer without a cast ARS.xs:5260: error: too few arguments to function ‘ARCreateActiveLink’ ARS.xs: In function ‘XS_ARS_ars_SetActiveLink’: ARS.xs:5431: warning: passing argument 18 of ‘ARSetActiveLink’ from incompatible pointer type ARS.xs:5431: error: too few arguments to function ‘ARSetActiveLink’ make: *** [ARS.o] Error 1 Does anyone know how to get past this error: too few arguments to function? Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 *From:* Action Request System discussion list
Re: ARSPerl on RedHat Linux Question
Hi Thilo, Yes, Please, send the zip. I could not get the CVS stuff to conform to our rules here. I would be grateful. Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thilo Stapff Sent: Tuesday, March 16, 2010 4:27 PM To: arslist@ARSLIST.ORG Subject: Re: ARSPerl on RedHat Linux Question No it isn't, as the developer version (which would be 1.92) is not officially released yet. It is downloadable only via a CVS client. If that's too much hassle, I can also send you a ZIP file off-list. Regards, Thilo On 16.03.2010 21:15, William Abdo wrote: Hi Thilo, Is the Developers Version the same download that is listed in the Files tab? If so, I am using that one now. Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thilo Stapff Sent: Tuesday, March 16, 2010 1:30 PM To: arslist@ARSLIST.ORG Subject: Re: ARSPerl on RedHat Linux Question There's a developer version available on sourceforge that can be compiled against the 7.5 API. This version can be retrieved using CVS, see http://sourceforge.net/scm/?type=cvsgroup_id=116013 There have been, however, problems getting it to run with the 64-bit Linux libraries (acknowledged by BMC as a product defect). Regards, Thilo On 16.03.2010 18:16, William Abdo wrote: Hello Ben Chemys, Thank you for your answer I have a couple more questions if you don’t mind. When you say Generally Minor, this would inspire me to try the mods, since I really need this to work on this Linux platform. Is there an older API version that works with both 7.5 Remedy and ARSPerl 1.91? I am not aware of a newer version of the Perl API than 1.91, is there one? If I were to attempt to modify the ARSPerl as mentioned in your email. Understanding the full extent of what I need to change is the real question here. Can you be a little more descriptive of the types of things I need to look at here? Maybe a small example or list if applicable? Any and all help is appreciated. Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 *From:* Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] *On Behalf Of *Ben Chernys *Sent:* Tuesday, March 16, 2010 12:46 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARSPerl on RedHat Linux Question ** Change source code or compile with the correct API library / headers. When the API changes (in this case to 7.5) you cannot use the old api Perl source code without changes. The changes are generally minor. I have not done this for this release but have done so for a previous release. (and the error will be in the same f()). The Perl source code will have some #ifdef against the API version. Generally wf functions do change from release to release. You can either wait for the Perl source to change or change it yourself. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329 GMT + 1 + [ DST ] Email: ben.cher...@softwaretoolhouse.com mailto:ben.cher...@softwaretoolhouse.com Web: www.softwaretoolhouse.comhttp://www.softwaretoolhouse.com/ Check out Software Tool House's free Diary Editor. *Meta-Update**,* our premium ARS Data tool, lets you automate your imports, migrations, *in no time at all*, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ *From:* Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] *On Behalf Of *William Abdo *Sent:* March 16, 2010 5:34 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARSPerl on RedHat Linux Question Thank You Conny, That did get be past the “datatype” errors with your assistance . I did encounter a new error: gcc -c -I/usr2/api75p2/api/include -D_REENTRANT -D_GNU_SOURCE -fno-strict-aliasing -pipe -Wdeclaration-after-statement -I/usr/local/include -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64 -I/usr/include/gdbm -O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m32 -march=i386 -mtune=generic -fasynchronous-unwind-tables -DVERSION=\1.91\ -DXS_VERSION=\1.91\ -fPIC -I/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE -g -Wno-unused-variable -Wuninitialized -DARS32 -DARS452 -malign-double -DPERL_PATCHLEVEL_IS=8 -DPERL_SUBVERSION_IS=8 -DPERL_BASEREV_IS=50 ARS.c ARS.xs: In function ‘XS_ARS_ars_GetActiveLink’: ARS.xs:1392: warning: passing argument 19 of ‘ARGetActiveLink’ from incompatible pointer type ARS.xs:1392: error: too few arguments to function â
