All incoming emails have a single .eml attachments
Hello Listers, Having an issue with my incoming mail running on ARS7.1 patch03. Have configured an incoming mailbox which uses IMAP4 to a 2007 exchange mailbox. All incoming emails that are received have a .eml attachment. If they are sent with attachment(s), all you see is a single .eml attachment. From what I've read this is a Outlook express format, which my exchange admin states has nothing to do with this mailbox as it is exchange. I've tested using a 2003 exchange box as well and no issues there. No .eml and attachments show up properly. I don't see any kind of email configuration for this and BMC states that as well. Working with BMC, but have found no solution or reason why this is occurring. Any insight would be greatly appreciated. Thanks in advance! Regards, YHK ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Incoming Email Attachments Question (Non-template)
Hello all, I'm trying to setup where a customer can email an incoming mailbox I have configured on our remedy system. ARS7.1p03. The emails are to be received and processed to update the work info for the appropriate Incident, which I have all working now. However, customer's are allowed to email attachments on any update to the Incident. I assumed that the Attachments tab on the AR Email Messages form would contain that, but I just tested several emails to my inbox and no attachments were in the attachments table. Sent txt, doc and pdf in several test and none show any attachments. No errors in the email logs. I know BMC has this setup with their support, so it's got to be feasible. Can anyone tell me what I'm doing wrong or where the attachments go. Non-template incoming email, and incoming mailbox is not setup to parse and execute as it is strictly setup for customer email responses. Thank you in advance! YHK ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Incoming Email Attachments Question (Non-template)
Hello Tony, nothing there except some .eml files, none of the attachments that were sent with the email. Just checked the attchment size limit on that form and it is unlimited. Any settings on the email box configuration I maybe missing? Using IMAP4 for this particular incoming mailbox. Thank you! YHK On Wed, Apr 15, 2009 at 3:20 PM, Tony Worthington tony.worthing...@kohls.com wrote: ** Attachments do work... we do not have templates configured here and get the attachments on the tab. Take a look in the form AR System Email Attachments -- is there anything there? From: YHK yozarsl...@gmail.com To: arslist@ARSLIST.ORG Date: 04/15/2009 02:15 PM Subject: Incoming Email Attachments Question (Non-template) Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG -- ** Hello all, I'm trying to setup where a customer can email an incoming mailbox I have configured on our remedy system. ARS7.1p03. The emails are to be received and processed to update the work info for the appropriate Incident, which I have all working now. However, customer's are allowed to email attachments on any update to the Incident. I assumed that the Attachments tab on the AR Email Messages form would contain that, but I just tested several emails to my inbox and no attachments were in the attachments table. Sent txt, doc and pdf in several test and none show any attachments. No errors in the email logs. I know BMC has this setup with their support, so it's got to be feasible. Can anyone tell me what I'm doing wrong or where the attachments go. Non-template incoming email, and incoming mailbox is not setup to parse and execute as it is strictly setup for customer email responses. Thank you in advance! YHK _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Incoming Email Attachments Question (Non-template)
Tony, was trying from my outlook the whole time and noticed all my incoming emails from my outlook had a single .eml attachment. For giggles, I forwarded one of the emails to my gmail account that had a single .doc file. Emailed it to the incoming mailbox in question and it DOES show the .doc attachment. Now I need to figure out why that incoming mailbox is creating a .eml file for my outlook emails On Wed, Apr 15, 2009 at 3:23 PM, Eli Schilling eli.schill...@thecreek.comwrote: ** The actual attachments are stored in an Email Attachment form and linked to the Email Message form by the Email Association form. You need to build workflow to collect the attachment from the Attachments form and move it into your Work Info record. -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *YHK *Sent:* Wednesday, April 15, 2009 12:15 PM *To:* arslist@ARSLIST.ORG *Subject:* Incoming Email Attachments Question (Non-template) ** Hello all, I'm trying to setup where a customer can email an incoming mailbox I have configured on our remedy system. ARS7.1p03. The emails are to be received and processed to update the work info for the appropriate Incident, which I have all working now. However, customer's are allowed to email attachments on any update to the Incident. I assumed that the Attachments tab on the AR Email Messages form would contain that, but I just tested several emails to my inbox and no attachments were in the attachments table. Sent txt, doc and pdf in several test and none show any attachments. No errors in the email logs. I know BMC has this setup with their support, so it's got to be feasible. Can anyone tell me what I'm doing wrong or where the attachments go. Non-template incoming email, and incoming mailbox is not setup to parse and execute as it is strictly setup for customer email responses. Thank you in advance! YHK _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Incoming Email Attachments Question (Non-template)
Will do Tony, Thanks for your help and input! Also pinged my exchange admin on this as well. Just glad my email engine is processing attachments, was freaked out for alittle thinking this wasn't possible, except via templates:) Thanks again for your help! Cheers! YHK On Wed, Apr 15, 2009 at 3:55 PM, Tony Worthington tony.worthing...@kohls.com wrote: ** I'm no expert on mime encoding, but I suppose your email client might be doing a multipart/mixed (inline) Open the .eml with a text editor and see what it contains - it will be the message, or the message and the attachment encoded. Try switching to a plain-text configuration (vs rich) and see if it makes a difference. Send an email from Outlook Express and... :-) MIME-version: 1.0 Content-type: multipart/mixed; boundary=frontier This is a message with multiple parts in MIME format. --frontier Content-type: text/plain This is the body of the message. --frontier Content-type: application/octet-stream Content-transfer-encoding: base64 PGh0bWw+CiAgPGhlYWQ+CiAgPC9oZWFkPgogIDxib2R5PgogICAgPHA+VGhpcyBpcyB0aGUg Ym9keSBvZiB0aGUgbWVzc2FnZS48L3A+CiAgPC9ib2R5Pgo8L2h0bWw+Cg== --frontier-- From: YHK yozarsl...@gmail.com To: arslist@ARSLIST.ORG Date: 04/15/2009 02:50 PM Subject: Re: Incoming Email Attachments Question (Non-template) Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG -- ** Tony, was trying from my outlook the whole time and noticed all my incoming emails from my outlook had a single .eml attachment. For giggles, I forwarded one of the emails to my gmail account that had a single .doc file. Emailed it to the incoming mailbox in question and it DOES show the .doc attachment. Now I need to figure out why that incoming mailbox is creating a .eml file for my outlook emails On Wed, Apr 15, 2009 at 3:23 PM, Eli Schilling * eli.schill...@thecreek.com* eli.schill...@thecreek.com wrote: ** The actual attachments are stored in an Email Attachment form and linked to the Email Message form by the Email Association form. You need to build workflow to collect the attachment from the Attachments form and move it into your Work Info record. -- *From:* Action Request System discussion list(ARSList) [mailto:* arsl...@arslist.org* arslist@ARSLIST.ORG] *On Behalf Of *YHK* Sent:* Wednesday, April 15, 2009 12:15 PM* To:* *arsl...@arslist.org* arslist@ARSLIST.ORG * Subject:* Incoming Email Attachments Question (Non-template) ** Hello all, I'm trying to setup where a customer can email an incoming mailbox I have configured on our remedy system. ARS7.1p03. The emails are to be received and processed to update the work info for the appropriate Incident, which I have all working now. However, customer's are allowed to email attachments on any update to the Incident. I assumed that the Attachments tab on the AR Email Messages form would contain that, but I just tested several emails to my inbox and no attachments were in the attachments table. Sent txt, doc and pdf in several test and none show any attachments. No errors in the email logs. I know BMC has this setup with their support, so it's got to be feasible. Can anyone tell me what I'm doing wrong or where the attachments go. Non-template incoming email, and incoming mailbox is not setup to parse and execute as it is strictly setup for customer email responses. Thank you in advance! YHK _Platinum Sponsor: *rmisoluti...@verizon.net* rmisoluti...@verizon.netARSlist: Where the Answers Are_ _Platinum Sponsor: *rmisoluti...@verizon.net* rmisoluti...@verizon.netARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Outgoing Notifications (Using a non-default outgoing mailbox)
Hello Listers, I need to create outgoing/incoming mailbox for a group who is requesting to have a separate reply to than most the users on the system. I don't know of any function when creating a filter/escalation notification action to specify a particular outgoing mailbox that is configured, which I need to do for this specific group. The only thing I can think of is creating the record in the AR Email Messages form with the specific non-default outgoing mailbox specified, which I have yet tested to see if it works. Am not sure if there is another way to go about this. Any insight or input would be greatly appreciated. Thanks in advance! Regards, YHK ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Outgoing Notifications (Using a non-default outgoing mailbox)
Ops, jumped the gun there... running on ARS7.1 patch 03 on windows. Thanks again! On Mon, Apr 13, 2009 at 10:20 AM, YHK yozarsl...@gmail.com wrote: Hello Listers, I need to create outgoing/incoming mailbox for a group who is requesting to have a separate reply to than most the users on the system. I don't know of any function when creating a filter/escalation notification action to specify a particular outgoing mailbox that is configured, which I need to do for this specific group. The only thing I can think of is creating the record in the AR Email Messages form with the specific non-default outgoing mailbox specified, which I have yet tested to see if it works. Am not sure if there is another way to go about this. Any insight or input would be greatly appreciated. Thanks in advance! Regards, YHK ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Outgoing Notifications (Using a non-default outgoing mailbox)
Hello Carey, You are correct, thank you! I just noticed that on the Messages Tab. Thanks for your quick response! Regards, YHK On Mon, Apr 13, 2009 at 10:35 AM, Carey Matthew Black black@gmail.comwrote: YHK, The standard Notify action supports setting the Mailbox to use for that notification. (Messages Tab, 'Mailbox Name:' field) the 'Mailbox Name:' field can be a field reference. So workflow should be able to decided what Mailbox to use for the notification before the Notify action. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Mon, Apr 13, 2009 at 10:20 AM, YHK yozarsl...@gmail.com wrote: ** Hello Listers, I need to create outgoing/incoming mailbox for a group who is requesting to have a separate reply to than most the users on the system. I don't know of any function when creating a filter/escalation notification action to specify a particular outgoing mailbox that is configured, which I need to do for this specific group. The only thing I can think of is creating the record in the AR Email Messages form with the specific non-default outgoing mailbox specified, which I have yet tested to see if it works. Am not sure if there is another way to go about this. Any insight or input would be greatly appreciated. Thanks in advance! Regards, YHK ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ITSM 7x Missing records in CTM:SYS-Access Permission Grps
Hello Listers, Trying to setup some group notifications in ITSM 7.0.03. Did some searches and found out that I could use CTM:SYS-Access Permission Grps to map to the 'Group' form Group ID, using the Assigned Group ID as the key. However, I just looking in CTM:SYS-Access Permission Grps and I am missing records/mappings for some of my support groups. Does anyone know why these mappings are missing? I can manually create these records, but would like to know why some are missing. Also is there some existing workflow that I can trigger to create these records? Thank you in advance for any insight. Regards, YHK ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: REstrict user to certain forms
You could build just one AL that is shared on all the forms you wish to restrict on. Only way I can think of doing it, sure others will chime in there is another way to skin this cat. YHK On Mon, Apr 6, 2009 at 12:01 PM, J Kovalcik jmkoval...@comcast.net wrote: ** Listers, I would like to restrict a user to only certain forms on a server without having to write an AL for every form to check the user. I would want this user to be a restricted read. Any suggestions ? Thanks, John __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Need help parsing out Ticket Number using Remedy workflow
Hello Listers, Been tasked to create the functionality of when customers reply an email from the Email Function in Incident management to process that incoming email and update the appropriate Incident Work Info. What my plan is so far is to have it sent to a specific incoming mailbox, so right away I will know it is to be update to Incident. My question is how would I parse out the Incident number using AR workflow? Keeping in mind that the incident number will be anywhere in the subject line. Once the incident number is parsed out, was planning on creating a staging form that this would be pushed to and then update the incident work info table. Not sure if there is a better option such as the Incident Interface Create form or something else out of the box I can use as I am running ITSM 7.0.03 p7 on ARS 7.1. Thank you in advance for any insight! Regards, YHK ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Need help parsing out Ticket Number using Remedy workflow
Hello Rocky, thanks for the response. That was the plan sorry I wasn't clearer. My question is what functions you use specifically to parse out the incident number. Haven't used functions much or recently so sorta fuzzy to me. Thanks again! On Tue, Mar 3, 2009 at 11:38 AM, Rocky Rockwell mgrockw...@verizon.netwrote: ** We did something like this. Except when it was submitted, we just sent the whole email to a field in the staging form. Then we parsed out the ticket number and anything else we needed. *Rocky* Rocky Rockwell mgrockw...@verizon.net Ph#1: 325-884-1234 Ph#2: 325-884-1263 Mobile: 325-450-1297 http://www.linkedin.com/in/mgrockwell YHK wrote: ** Hello Listers, Been tasked to create the functionality of when customers reply an email from the Email Function in Incident management to process that incoming email and update the appropriate Incident Work Info. What my plan is so far is to have it sent to a specific incoming mailbox, so right away I will know it is to be update to Incident. My question is how would I parse out the Incident number using AR workflow? Keeping in mind that the incident number will be anywhere in the subject line. Once the incident number is parsed out, was planning on creating a staging form that this would be pushed to and then update the incident work info table. Not sure if there is a better option such as the Incident Interface Create form or something else out of the box I can use as I am running ITSM 7.0.03 p7 on ARS 7.1. Thank you in advance for any insight! Regards, YHK __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.0.237 / Virus Database: 270.11.6/1981 - Release Date: 03/03/09 07:25:00 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: How to do this?
Gary hit the nail on the head. If you are going to combine those, you will also want to add an AND appending to the already existing external qual prior to adding more to it. I would put that as the first set fields in each active link that Gary described. Regards, YHK On Tue, Mar 3, 2009 at 12:06 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH gary.opela@tinker.af.mil wrote: Easy: For ease of discussion, let's say your parameter fields are called p1, p2, p3, p4, p5. Now, you need to create a display only field called tmpQual. First, create an active link or filter that calls a guide to set the tmpQual field. The guide will contain the following active links or filters. Active Link 1: Run If p1 is not $NULL$ Sets tmpQual = 'Serial Number' = + $p1$ Active Link 2: Run If p2 is not $NULL$ and tmpQual is not $NULL$ Sets tmpQual = $tmpQual$ + AND 'ci name' = + $p2$ Active Link 3: Run if p2 is not $NULL$ AND tmpQual is $NULL$ Sets tmpQual = 'ci name' = + $p2$ Active Link 4: Run if p3 is not $NULL$ and tmpQual is not $NULL$ Sets tmpQual = $tmpQual$ + AND 'company name' = + $p3$ Active Link 5: Run if p3 is not $NULL$ and tmpQual is $NULL$ Sets tmpQual = 'company name' = + $p3$ And so on, you'll need to create a few more to get each field taken care of. The last thing you want to do is perform a table refresh. Basically, your criteria on your table will just be EXTERNAL($tmpQual$) Make sure to clear tmpQual and re-run the guide if the user makes a change to any of the five fields. You also might have to do some special escaping because of the single quote within the double quote. Sometimes I do and sometimes I don't. Hope this helps. Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of lakhes Sent: Tuesday, March 03, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: How to do this? ** I have 5 parameter fields I need to build a external qualification using these 5 parameter fields First I need to check if they are null or value in there then then i need to build a external qualification of the table using all the one which has non null values. For ex: parameter fields are serial number, ci name, company name, manufacture name and product category if any of them have value I need to search asset table with external qualification Any suggestions ? __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Need help parsing out Ticket Number using Remedy workflow
Hello Gary, thank you for the response. That sounds like that would work thank you! Gonna test it out on my devbox and see if I can get it to work. Thanks again! YHK On Tue, Mar 3, 2009 at 12:15 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH gary.opela@tinker.af.mil wrote: If you had a prefix, such as TKT on your ticket number, such that your ticket number might be TKT000123123, then you could do this: Set tmpInt = STRSTRC($Message Body$, TKT) Set tmpTkt = SUBSTR($Message Body$, $tmpInt$ -3, 12) That might work, I'm not sure if the carriage returns would pose a problem, and you might need to change the -3 or the 12, depending on how it works whenever you get a STRSTR on multiple characters. Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of YHK Sent: Tuesday, March 03, 2009 10:53 AM To: arslist@ARSLIST.ORG Subject: Re: Need help parsing out Ticket Number using Remedy workflow ** Hello Rocky, thanks for the response. That was the plan sorry I wasn't clearer. My question is what functions you use specifically to parse out the incident number. Haven't used functions much or recently so sorta fuzzy to me. Thanks again! On Tue, Mar 3, 2009 at 11:38 AM, Rocky Rockwell mgrockw...@verizon.net wrote: ** We did something like this. Except when it was submitted, we just sent the whole email to a field in the staging form. Then we parsed out the ticket number and anything else we needed. Rocky Rocky Rockwell mgrockw...@verizon.net Ph#1: 325-884-1234 Ph#2: 325-884-1263 Mobile: 325-450-1297 http://www.linkedin.com/in/mgrockwell YHK wrote: ** Hello Listers, Been tasked to create the functionality of when customers reply an email from the Email Function in Incident management to process that incoming email and update the appropriate Incident Work Info. What my plan is so far is to have it sent to a specific incoming mailbox, so right away I will know it is to be update to Incident. My question is how would I parse out the Incident number using AR workflow? Keeping in mind that the incident number will be anywhere in the subject line. Once the incident number is parsed out, was planning on creating a staging form that this would be pushed to and then update the incident work info table. Not sure if there is a better option such as the Incident Interface Create form or something else out of the box I can use as I am running ITSM 7.0.03 p7 on ARS 7.1. Thank you in advance for any insight! Regards, YHK __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.0.237 / Virus Database: 270.11.6/1981 - Release Date: 03/03/09 07:25:00 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Need help parsing out Ticket Number using Remedy workflow
Gary, Rocky and Mahesh, thank you all for the replies. Makes perfect sense and very valid point Mahesh with the INC0, that would make it fool proof. I will probably do a count on the parsed ticket number to make sure it is the right length to ensure I have a correct formated ticket number, just to be sure. Thanks again all for your help and input! Regards, YHK On Tue, Mar 3, 2009 at 2:19 PM, Mahesh Chandra mchand...@gmail.com wrote: ** You might want to search for the string INC0 so that it picks INC1 and not INCIDENT. Thanks Mahesh On Tue, Mar 3, 2009 at 11:15 AM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH gary.opela@tinker.af.mil wrote: If you had a prefix, such as TKT on your ticket number, such that your ticket number might be TKT000123123, then you could do this: Set tmpInt = STRSTRC($Message Body$, TKT) Set tmpTkt = SUBSTR($Message Body$, $tmpInt$ -3, 12) That might work, I'm not sure if the carriage returns would pose a problem, and you might need to change the -3 or the 12, depending on how it works whenever you get a STRSTR on multiple characters. Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of YHK Sent: Tuesday, March 03, 2009 10:53 AM To: arslist@ARSLIST.ORG Subject: Re: Need help parsing out Ticket Number using Remedy workflow ** Hello Rocky, thanks for the response. That was the plan sorry I wasn't clearer. My question is what functions you use specifically to parse out the incident number. Haven't used functions much or recently so sorta fuzzy to me. Thanks again! On Tue, Mar 3, 2009 at 11:38 AM, Rocky Rockwell mgrockw...@verizon.net wrote: ** We did something like this. Except when it was submitted, we just sent the whole email to a field in the staging form. Then we parsed out the ticket number and anything else we needed. Rocky Rocky Rockwell mgrockw...@verizon.net Ph#1: 325-884-1234 Ph#2: 325-884-1263 Mobile: 325-450-1297 http://www.linkedin.com/in/mgrockwell YHK wrote: ** Hello Listers, Been tasked to create the functionality of when customers reply an email from the Email Function in Incident management to process that incoming email and update the appropriate Incident Work Info. What my plan is so far is to have it sent to a specific incoming mailbox, so right away I will know it is to be update to Incident. My question is how would I parse out the Incident number using AR workflow? Keeping in mind that the incident number will be anywhere in the subject line. Once the incident number is parsed out, was planning on creating a staging form that this would be pushed to and then update the incident work info table. Not sure if there is a better option such as the Incident Interface Create form or something else out of the box I can use as I am running ITSM 7.0.03 p7 on ARS 7.1. Thank you in advance for any insight! Regards, YHK __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.0.237 / Virus Database: 270.11.6/1981 - Release Date: 03/03/09 07:25:00 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Resolved: 32bit script for Mid-Tier Errors
FYI, worked with BMC issue was tomcat had port 8080 disabled by default. Never had this issue before where I had to manually enable this, but it did correct the issue. Details below. tomcat-install-dir/conf/server.xml Remove the following lines below: !---comment out port 8080 end comment out port 8080 -- Restart IIS and Tomcat and retest on port 8080. Prior I tested without 8080 and that would not work, guess in this particular combination of 64bit, IIS6, Tomcat 5x you need to use port 8080 and enable it from the config file mentioned above. Cheers! On Thu, Jan 22, 2009 at 1:50 PM, YHK yozarsl...@gmail.com wrote: Hello Listers! Hope everyone is doing well. I have a Mid-Tier server running on 2003 Enterprise 64bit. I have been asked to install IIS 6 instead of Apache, which I originally installed and worked great. Per the MT guide and a KM i found, you are to run both the scripts below. The first script however errors with the error below. Has anyone encounter this and know how to resolve this to where I can get this script to apply? Thank you in advance for any insight! Best Regards, YHK Scripts to run: cscript.exe adsutil.vbs set W3SVC/AppPools/ Enable32BitAppOnWin64 1 cscript.exe C:\WINDOWS\system32\iisext.vbs /AddFile C:\Program Files (x86)\Apache Software Foundation\Jakarta Isapi Redirector\bin\isapi_redirect.dll 1 jakarta 1 jakarta Results from trying the first script as admin on my 64bit 2003 server: *C:\Inetpub\AdminScriptscscript.exe adsutil.vbs set W3SVC/AppPools/ Enable32BitA ppOnWin64 1 Microsoft (R) Windows Script Host Version 5.6 Copyright (C) Microsoft Corporation 1996-2001. All rights reserved. ErrNumber: -2147463164 (0x80005004) Error Trying To GET the Schema of the property: IIS://localhost/Schema/AppPools* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Tomcat Settings for ARS 7.1
Go into program filesapache tomcat 5xmonitor tomcat this will open the properties dialog go to Java tab and set min to 512mb and max to 1536(on Apache for webserver you can set up to 2gb) from General tab, Stop tomcat and Start You maybe crashing due to default JVM max which is way too low, 256mb Hope this helps! YHK On Thu, Feb 5, 2009 at 4:34 PM, kishorkv kisho...@hotmail.com wrote: ** We've just moved to Remedy 7.1 with IIS-Tomcat for Mid Tier. Q1. Where I can get the Remedy recommended configuration for IIS-Tomcat? Q2. How to change the JVM setting for Tomcat? Q3. How to make Tomcat logs timestamp along with the log messages. Reason: I see my Tomcat crashing every 2 days once without any error messages. -- View this message in context: Tomcat Settings for ARS 7.1http://n2.nabble.com/Tomcat-Settings-for-ARS-7.1-tp2277436p2277436.html Sent from the ARS (Action Request System) mailing list archivehttp://n2.nabble.com/ARS-%28Action-Request-System%29-f1093659.htmlat Nabble.com. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: View Form to external table filter question
Thank you both for the replies. Good call on the db trigger Fred. Gotta roll this out quickly so I'm just going with an escalation. Thank you again! Regards YHK On Wed, Jan 21, 2009 at 5:33 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: ** Or have the database trigger a call to an API program or web service to inform Remedy that the record is there Fred *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Nall, Roger *Sent:* Wednesday, January 21, 2009 4:26 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: View Form to external table filter question YHK, This will not work. Remedy does not recognize an insert into an external table. You must use an escalation. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *YHK *Sent:* Wednesday, January 21, 2009 4:24 PM *To:* arslist@ARSLIST.ORG *Subject:* View Form to external table filter question Hello Listers! Wondering if you have a view form to an external table that has a filter that fires on submit... Will the filter fire if a record is created in that table in the external database? Trying to avoid creating an escalation if I can avoid it. Thank you in advance! ARS7.1 patch04 Regards, YHK __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
32bit script for Mid-Tier Errors
Hello Listers! Hope everyone is doing well. I have a Mid-Tier server running on 2003 Enterprise 64bit. I have been asked to install IIS 6 instead of Apache, which I originally installed and worked great. Per the MT guide and a KM i found, you are to run both the scripts below. The first script however errors with the error below. Has anyone encounter this and know how to resolve this to where I can get this script to apply? Thank you in advance for any insight! Best Regards, YHK Scripts to run: cscript.exe adsutil.vbs set W3SVC/AppPools/ Enable32BitAppOnWin64 1 cscript.exe C:\WINDOWS\system32\iisext.vbs /AddFile C:\Program Files (x86)\Apache Software Foundation\Jakarta Isapi Redirector\bin\isapi_redirect.dll 1 jakarta 1 jakarta Results from trying the first script as admin on my 64bit 2003 server: *C:\Inetpub\AdminScriptscscript.exe adsutil.vbs set W3SVC/AppPools/ Enable32BitA ppOnWin64 1 Microsoft (R) Windows Script Host Version 5.6 Copyright (C) Microsoft Corporation 1996-2001. All rights reserved. ErrNumber: -2147463164 (0x80005004) Error Trying To GET the Schema of the property: IIS://localhost/Schema/AppPools* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
OLE Outlook Issue
Hello Listers! I have a single user who is having issues with an AL that uses OLE to prepopulate an email with some data from HDP:HelpDesk. No one else has issues with this workflow and it works fine as well as myself. I ran an AL log on his client and this is what shows up in his logs when he the OLE is called: ACTL 2: Automation ACTLExecution of Invoke failed - Error fetching the requested interface object. The user is running same version and patch client as others as well as Outlook(2003). I tried clearing his cache for HPD:HelpDesk and that didn't work. 2 differenences to note is he is on XP Home and he is using RPC to get his mail instead of talking directly to the mail server. If there are any settings in outlook I should check or if someone knows if there are any issues with OLE with Outlook on XP Home or maybe using RPC, I would be greatful for any insight. Thank you in advance. Best Regards, YH ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Delete Incident I.D after it is created
Good morning Ravi, I believe you need to remove the $'s that surround the form name. Hope that helps! YHK On 10/5/07, Ravikumar_Tadi [EMAIL PROTECTED] wrote: Hi Listers, I have a requirement to delete an incident number from the HPD:CFG Ticket Num Generator form after the incident is created in the HelpDesk form. Current workflow allows the incident number to be deleted on Modify, but the incident number should be deleted on Submit.In the filter command line of the runprocess I have written the following code Application-Delete-Entry $HPD:CFG Ticket Num Generator$ $Incident Number$ But still it dosen't work. Any Clue. Regards, Ravi Kumar Tadi Merrill Lynch Global Technology Infrastructure (GTI) +91 40 3063 7433 DISCLAIMER: This email (including any attachments) is intended for the sole use of the intended recipient/s and may contain material that is CONFIDENTIAL AND PRIVATE COMPANY INFORMATION. Any review or reliance by others or copying or distribution or forwarding of any or all of the contents in this message is STRICTLY PROHIBITED. If you are not the intended recipient, please contact the sender by email and delete all copies; your cooperation in this regard is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Delete Incident I.D after it is created
I'm assuming you are firing this off HelpDesk, if so I think you need to do an query delete. Application-Query-Delete-Entry form qualification string I need some coffee...lol On 10/5/07, YHK [EMAIL PROTECTED] wrote: Good morning Ravi, I believe you need to remove the $'s that surround the form name. Hope that helps! YHK On 10/5/07, Ravikumar_Tadi [EMAIL PROTECTED] wrote: Hi Listers, I have a requirement to delete an incident number from the HPD:CFG Ticket Num Generator form after the incident is created in the HelpDesk form. Current workflow allows the incident number to be deleted on Modify, but the incident number should be deleted on Submit.In the filter command line of the runprocess I have written the following code Application-Delete-Entry $HPD:CFG Ticket Num Generator$ $Incident Number$ But still it dosen't work. Any Clue. Regards, Ravi Kumar Tadi Merrill Lynch Global Technology Infrastructure (GTI) +91 40 3063 7433 DISCLAIMER: This email (including any attachments) is intended for the sole use of the intended recipient/s and may contain material that is CONFIDENTIAL AND PRIVATE COMPANY INFORMATION. Any review or reliance by others or copying or distribution or forwarding of any or all of the contents in this message is STRICTLY PROHIBITED. If you are not the intended recipient, please contact the sender by email and delete all copies; your cooperation in this regard is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Crystal Reports problem (U)
Howdy... Found out why this was not working in the enviroment I was testing it on...5.0. There is not User Perference form which this command sets, with 23235 being the field id for the field in question. For future reference for anyone you can find this info in: P628 of ARS 6.3 Developing AR System Applications:Basic Regards, YHK On 10/2/07, YHK [EMAIL PROTECTED] wrote: Good morning, Forgive me for resurrecting this. Found it in a search regarding how to set the ODBC use underscore with a run process. I tried both command lines which Fred recommended, with no luck as they did not work. Tried with a space and a return after 23235. Does anyone know the correct command or point me to the correct manual? To set the option on thru code do: PERFORM-ACTION-SET-PREFERENCE 23235 1 To set the option off thru code do: PERFORM-ACTION-SET-PREFERENCE 23235 0 Thank you! Regards, YHK On 9/19/07, Grooms, Frederick W [EMAIL PROTECTED] wrote: Also inside the Crystal Designer when you Set Location the ODBC use underscores must match the User Tools - Options setting Basically the Report setting must match the User tool setting. The ODBC use underscores optios determines wether the ODBC driver will convert non database characters in form and field names into an underscore. i.e. A form called My:MainTicket will be referenced as My_MainTicket when the ODBC use underscores option is selected and My:MainTicket when the option is not selected. The same goes for fields. A field called Send Survey? will be referenced in the report as Send_Survey_ when the option is selected and Send Survey? when it is not. TIP --- Just before the report Window Open action in the Active Link do a Run Process action to set the ODBC use underscores setting so it will match with what was used in the Crystal Reports definition. To set the option on thru code do: PERFORM-ACTION-SET-PREFERENCE 23235 1 To set the option off thru code do: PERFORM-ACTION-SET-PREFERENCE 23235 0 TIP --- Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Milke Sent: Wednesday, September 19, 2007 12:15 PM To: arslist@ARSLIST.ORG Subject: Re: Crystal Reports problem (U) Hi Sandra, Sounds like it could be an ODBC Use Underscores error Check your Windows Control Panel Administrative Tools Data Source (ODBC) AR System ODBC Data Source Configuration Is the Use underscores checked? Check Remedy Tools Options Advanced Is the ODBC Use Underscores checked? Which ever you use - underscores Yes or No - must be consistent because your use of Crystal Reports with Remedy depends on this setting. Will check that tomorrow. BTW, what is the underscores thing? A workmate warned me. He said it caused some problems with crystal reports, when he activated the option. Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AREA LDAP fails with certain Admin functions
Just a follow up, I may have found the root to the issue. It was not documented on BMCs website nor their knowledge base.Believe it's a bug that was corrected with Patch 22 for ars6.3. The only place I found any documentation on this was in a doc file for P22 download. I searched for the specific bug(SW00265125) and found nothing nor was it mentioned anywhere else on their website. I emailed BMC asking for more documentation/details regarding the bug, since Application changes is about vague as can be. If anyone knows how to find more information on a specific bug, please let me know. If I hear back from BMC I will post what I findout. SW00265125 - Application changes cause loss of LDAP authentication capability. Regards, YHK On 10/2/07, YHK [EMAIL PROTECTED] wrote: Hello all, Having an issue where the external authentication thread drops to Active Directory anytime administrative logging is turned on or off and when field are added or deleted and the form is saved. However, modifications to active links and filters do not cause the issue. Once connection is lost arserver must be restarted for the thread to reconnect. At the time of failure a AREADeleteConfStruct is issued. ARS 6.3 Patch 20 on MS Server 2003 Standard Has anyone else experienced this? Any insight greatly appreciated. Regards, YHK ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Crystal Reports problem (U)
Good morning, Forgive me for resurrecting this. Found it in a search regarding how to set the ODBC use underscore with a run process. I tried both command lines which Fred recommended, with no luck as they did not work. Tried with a space and a return after 23235. Does anyone know the correct command or point me to the correct manual? To set the option on thru code do: PERFORM-ACTION-SET-PREFERENCE 23235 1 To set the option off thru code do: PERFORM-ACTION-SET-PREFERENCE 23235 0 Thank you! Regards, YHK On 9/19/07, Grooms, Frederick W [EMAIL PROTECTED] wrote: Also inside the Crystal Designer when you Set Location the ODBC use underscores must match the User Tools - Options setting Basically the Report setting must match the User tool setting. The ODBC use underscores optios determines wether the ODBC driver will convert non database characters in form and field names into an underscore. i.e. A form called My:MainTicket will be referenced as My_MainTicket when the ODBC use underscores option is selected and My:MainTicket when the option is not selected. The same goes for fields. A field called Send Survey? will be referenced in the report as Send_Survey_ when the option is selected and Send Survey? when it is not. TIP --- Just before the report Window Open action in the Active Link do a Run Process action to set the ODBC use underscores setting so it will match with what was used in the Crystal Reports definition. To set the option on thru code do: PERFORM-ACTION-SET-PREFERENCE 23235 1 To set the option off thru code do: PERFORM-ACTION-SET-PREFERENCE 23235 0 TIP --- Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Milke Sent: Wednesday, September 19, 2007 12:15 PM To: arslist@ARSLIST.ORG Subject: Re: Crystal Reports problem (U) Hi Sandra, Sounds like it could be an ODBC Use Underscores error Check your Windows Control Panel Administrative Tools Data Source (ODBC) AR System ODBC Data Source Configuration Is the Use underscores checked? Check Remedy Tools Options Advanced Is the ODBC Use Underscores checked? Which ever you use - underscores Yes or No - must be consistent because your use of Crystal Reports with Remedy depends on this setting. Will check that tomorrow. BTW, what is the underscores thing? A workmate warned me. He said it caused some problems with crystal reports, when he activated the option. Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Filter Problem
Just ( 'TR.AssignedConfigTech' != $NULL$ ) would work, right? On 10/2/07, Atul Vohra [EMAIL PROTECTED] wrote: ** ( 'AssignedConfigTech' != $NULL$ ) AND ( 'DB.AssignedConfigTech' != ' TR.AssignedConfigTech') When that field is not changed then 'TR.AssignedConfigTech' = $NULL$ while 'DB.AssignedConfigTech' != $NULL$ thus the filter fires. This qual should work ( 'AssignedConfigTech' != $NULL$ ) AND ( 'DB.AssignedConfigTech' != 'AssignedConfigTech') Regards Atul - Original Message - From: Mayfield, Andy L. To: arslist@ARSLIST.ORG Subject: Filter Problem Date: Tue, 2 Oct 2007 18:04:16 -0500 ** OK, I am stumped. I have a filter firing that should not be. I have a filter that sends a notification based on the qualification statement: ( 'AssignedConfigTech' != $NULL$ ) AND ( 'DB.AssignedConfigTech' != ' TR.AssignedConfigTech') If I am reading the statement correctly, the filter should not fire unless the 'AssignedConfigTech' is changed. This filter is firing when the form is saved without a change being made the 'AssignedConfigTech' field. There is a value in the field, so it's != $NULL$, but no change is being made to the field so it should not meet the criteria. *Andy L. Mayfield* *Sr. System Operation Specialist* *Alabama Power Company* *Office: 8-226-1805* *Cell: 288-9140* *SoLinc: 19140* __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
AREA LDAP fails with certain Admin functions
Hello all, Having an issue where the external authentication thread drops to Active Directory anytime administrative logging is turned on or off and when field are added or deleted and the form is saved. However, modifications to active links and filters do not cause the issue. Once connection is lost arserver must be restarted for the thread to reconnect. At the time of failure a AREADeleteConfStruct is issued. ARS 6.3 Patch 20 on MS Server 2003 Standard Has anyone else experienced this? Any insight greatly appreciated. Regards, YHK ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Filter Problem
That makes sense, so in my suggestion it would have to include:
('TR.AssignedConfigTech' != $NULL$) AND ('AssignedConfigTech' != '
DB.AssignedConfigTech')
Guess there's a couple ways to skin a cat;)
On 10/2/07, Wheeler, Dylan [EMAIL PROTECTED] wrote:
** I believe if you type in the name over again, even if it matches the
old value, it will still push data. Which is why you usually check to see if
it matches the db as well as the transaction value.
-Original Message-
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Atul Vohra
*Sent:* Tuesday, October 02, 2007 4:55 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Filter Problem
**
What would happen if someone typed the same value in the field (or select
the same value) will TR value be NULL in that case?
- Original Message -
From: YHK
To: arslist@ARSLIST.ORG
Subject: Re: Filter Problem
Date: Tue, 2 Oct 2007 19:41:44 -0400
** Just ( 'TR.AssignedConfigTech' != $NULL$ ) would work, right?
On 10/2/07, Atul Vohra [EMAIL PROTECTED] wrote:
**
( 'AssignedConfigTech' != $NULL$ ) AND ( 'DB.AssignedConfigTech' != '
TR.AssignedConfigTech')
When that field is not changed then ' TR.AssignedConfigTech' = $NULL$
while 'DB.AssignedConfigTech' != $NULL$
thus the filter fires.
This qual should work
( 'AssignedConfigTech' != $NULL$ ) AND ( 'DB.AssignedConfigTech' !=
'AssignedConfigTech')
Regards
Atul
- Original Message -
From: Mayfield, Andy L.
To: arslist@ARSLIST.ORG
Subject: Filter Problem
Date: Tue, 2 Oct 2007 18:04:16 -0500
**
OK, I am stumped. I have a filter firing that should not be.
I have a filter that sends a notification based on the qualification
statement:
( 'AssignedConfigTech' != $NULL$ ) AND ( 'DB.AssignedConfigTech' != '
TR.AssignedConfigTech')
If I am reading the statement correctly, the filter should not fire
unless the 'AssignedConfigTech' is changed.
This filter is firing when the form is saved without a change being made
the 'AssignedConfigTech' field.
There is a value in the field, so it's != $NULL$, but no change is being
made to the field so it should not meet the criteria.
*Andy L. Mayfield*
*Sr. System Operation Specialist*
*Alabama Power Company*
*Office: 8-226-1805*
*Cell: 288-9140*
*SoLinc: 19140*
__20060125___This posting was submitted with HTML in
it___
__20060125___This posting was submitted with HTML in
it___
__20060125___This posting was submitted with HTML in
it___
__20060125___This posting was submitted with HTML in
it___
This message and any attachments are for the intended recipient(s) only
and may contain privileged, confidential and/or proprietary information
about Downey Savings or its customers, which Downey Savings does not intend
to disclose to the public. If you received this message by mistake,
please notify the sender by reply e-mail and delete the message and
attachments.
__20060125___This posting was submitted with HTML in
it___
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
HPD:HelpDesk_AuditLogSystem form
Hello Listers! Digging through new ITSM 7.x and noticed a form labeled HPD:HelpDesk_AuditLogSystem. It is an audit form with only a status field. What is this form used for and why does it only have a status field and none other? Thank you in advance for any insight/input! Regards, YHK ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: HPD:HelpDesk_AuditLogSystem form
Thanks for the reply Kevin! Noticed it is referenced on the HPD:Help Desk Audit Log under the Form Audit table. Seems it stores audits of field changes. Is this just for Incident or for both incident and problem? On 9/27/07, Kevin Shaffer [EMAIL PROTECTED] wrote: ** Open the form, click on Form Current View Field in Views .. You should see all the fields. -- Date: Thu, 27 Sep 2007 15:56:10 -0400 From: [EMAIL PROTECTED] Subject: HPD:HelpDesk_AuditLogSystem form To: arslist@ARSLIST.ORG ** Hello Listers! Digging through new ITSM 7.x and noticed a form labeled HPD:HelpDesk_AuditLogSystem. It is an audit form with only a status field. What is this form used for and why does it only have a status field and none other? Thank you in advance for any insight/input! Regards, YHK __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: HPD:HelpDesk_AuditLogSystem form
Also are these populated via workflow or is it populated behind the scenes when you set 'Audit Options' under field attributes in HelpDesk? On 9/27/07, YHK [EMAIL PROTECTED] wrote: Thanks for the reply Kevin! Noticed it is referenced on the HPD:Help Desk Audit Log under the Form Audit table. Seems it stores audits of field changes. Is this just for Incident or for both incident and problem? On 9/27/07, Kevin Shaffer [EMAIL PROTECTED] wrote: ** Open the form, click on Form Current View Field in Views .. You should see all the fields. -- Date: Thu, 27 Sep 2007 15:56:10 -0400 From: [EMAIL PROTECTED] Subject: HPD:HelpDesk_AuditLogSystem form To: arslist@ARSLIST.ORG ** Hello Listers! Digging through new ITSM 7.x and noticed a form labeled HPD:HelpDesk_AuditLogSystem. It is an audit form with only a status field. What is this form used for and why does it only have a status field and none other? Thank you in advance for any insight/input! Regards, YHK __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Mid-Tier 7.0.01 on 2003 Server 64-bit VS 32-bit
Good afternoon list, Wondering is there are anything I should look out for or any reason I shouldn't install Mid-Tier 7.0.01 on Server 2003 64-bit over 2003 32-bit. Thanks in advance for your input! Regards, YHK ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid-Tier 7.0.01 on 2003 Server 64-bit VS 32-bit
Thank you Andrew and Chris for your details responses, much appreciated! Best regards, YHK On 9/25/07, strauss [EMAIL PROTECTED] wrote: ** Just make sure that everything installs in the \Program Files (x86)\ directory, and if you use drive D: you will have to manually create one there. Programs in the (x86) directories automatically run under the 32-bit subsystem, which is appropriate for all BMC software and Java. Note that the current release installer for the 7.1 mid-tier has an open defect SW00277189 with this, and insists on installing the Tomcat 5.5.17 server in the \Program Files\ directory instead of the correct (x86) directory. It does run, but I am waiting for a fix since I don't trust it running from the 64-bit program files folder. This was not a problem in 7.0.01.003 and below. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *YHK *Sent:* Tuesday, September 25, 2007 1:26 PM *To:* arslist@ARSLIST.ORG *Subject:* Mid-Tier 7.0.01 on 2003 Server 64-bit VS 32-bit ** Good afternoon list, Wondering is there are anything I should look out for or any reason I shouldn't install Mid-Tier 7.0.01 on Server 2003 64-bit over 2003 32-bit. Thanks in advance for your input! Regards, YHK __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
