Re: Windows 7 w/ Dev 8

[Young, Ronald P.]

Thanks, I figured out what was wrong and got it working. Dev wants a 64 bit 
java and I had a 32 bit java. Works fine now.

Thanks,
Ron Young

“Do not grow tired in doing good, for at the proper time you will benefit if 
you don’t give up.” (Gal 6:9 - Paul) 
Never quit!


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Tuesday, February 11, 2014 10:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Windows 7 w/ Dev 8

I think you need to go into your Dev Studio directory and update the 
devstudio.ini file  - change this line to point to the correct java location:

C:\Program Files\Java\jre1.6.0_37\bin\javaw.exe

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Young
Sent: Monday, February 10, 2014 1:45 PM
To: arslist@ARSLIST.ORG
Subject: Windows 7 w/ Dev 8

I had to convert my XP machine to Win 7. I then loaded Dev 8.1 and then 
downloaded Java 7. I now get this error when trying to finish installing Dev 
8.1:

   You have selected an incorrect 64-bit JRE path. Please select the correct 
JRE path and continue.

I have the path set like this: C:\Program Files\Java\jre7

Now also my c drive is being encrypted at this time so I am not sure if that 
could be stopping it from being loaded or what. Let me know if you can help.

Ron

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Re: Excel to Remedy

[Young, Ronald P.]

Thanks Levi and Carl but I am not as familiar as I used to be with VB since I 
haven't used it in a long time and I know nothing about .NET. I'll look into 
it. Thanks again!

Thanks,
Ron Young

“Do not grow tired in doing good, for at the proper time you will benefit if 
you don’t give up.” (Gal 6:9 - Paul) 
Never quit!


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lippincott, Levi (OMA-GIS)
Sent: Tuesday, February 04, 2014 4:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Excel to Remedy

My boss did something with buttons, scripting, and pushing to Remedy via web 
services I believe. The group he built it for didn't like it though and so we 
never went live with it. If you are curious I could get more detailed info if 
he still has it.

Levi Lippincott / Remedy Administrator

+1 402 561 7014 office
+1 402 321 5421 mobile
levi.lippinc...@interpublic.com

Interpublic Group  6825 Pine Street, Omaha, NE 68106

"Talent is a Gift; But Character is a Choice." -Matt Grotewold-

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: Tuesday, February 04, 2014 4:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Excel to Remedy

Hi,
You could use the .NET API that can utilise both VB and VB Script to achieve 
this requirement.
There are examples of using Excel and Scripting in the Samples directory.  This 
is available on the BMC Communities site.

 
Kind Regards,
 
Carl Wilson
 
http://www.missingpiecessoftware.com/

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Young
Sent: 04 February 2014 21:59
To: arslist@ARSLIST.ORG
Subject: Excel to Remedy

User 7.6 Dev 8.1

Is there a way that when updating an Excel spreadsheet to make it talk to 
Remedy and update a field or location on a form per se.

If so, please let me know how or provide an example

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Re: Date question

[Young, Ronald P.]

Sorry about that...I may have confused you...I am looking for records that have 
been modified more than 2 weeks ago...not with in the 2 weeks. 1st sentence was 
backwards...

Thanks,
Ron Young

"Believe you can and you’re halfway there."
~Theodore Roosevelt


-Original Message-
From: Ron Young [mailto:rpyo...@southernco.com] 
Sent: Thursday, January 30, 2014 1:56 PM
To: arslist@ARSLIST.ORG
Cc: Young, Ronald P.
Subject: Date question

User 7.6 Dev 8.1

Got a question. How would I ask for a report to spit out records that have only 
been modified with in the last 2 weeks.

This is the statement below that I am using and it works but it pulls up all 
files even ones that were say modnified today or yesterday. I only need items 
that haven't been updated or modified with in the 2 weeks. 

('*Assigned Group' = "SIA_Field_MOB"  OR '*Assigned Group' = "SIA_Field" OR 
'*Assigned Group' = "SIA_Field_North" OR '*Assigned Group' = "SIA_Field_SEA" OR 
'*Assigned Group' = "SIA_Field_SOU"  OR '*Assigned Group' = "SCADA-Subs"  OR 
'*Assigned Group' = "SCADA-Lines")   AND  ('*Status' ="Hold"  OR 
'*Status'="Assigned")


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Re: Access to ARSLIST

[Young, Ronald P.]

Thanks...I'll try that out.

Thanks,
Ron Young

"Believe you can and you’re halfway there."
~Theodore Roosevelt

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Wednesday, January 15, 2014 10:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Access to ARSLIST

The way I have always told people to sign up for the list is to send an email 
as follows:
To: lists...@arslist.org   
Subject:LISTSERV Command   
Body:   Subscribe ARSLIST FirstName LastName   

Where FirstName LastName is the display name they want people on the list to see

To confirm their settings I tell people to send an email as follows:
To: lists...@arslist.org   
Subject:LISTSERV Command   
Body:   Query ARSLIST

NOTE:   The email address you use to send commands to is not the same as the 
email address you send posts to the list with.

Fred


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Young
Sent: Wednesday, January 15, 2014 10:22 AM
To: arslist@ARSLIST.ORG
Subject: Access to ARSLIST

I have some coworkers that need access to ARSLIST. I know of one that set his 
account up but when he went to the ARSLIST he got this message.

Archived messages are currently not available. Either the archives do not exist 
or you are not authorized to browse them with the email address you used to log 
in.

What does he need to do to be able to see the archives and post a message if 
needed?



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Re: Remedy Notification issue

[Young, Ronald P.]

Thanks but I think I got it narrowed down to the escalator on our user form.

Thanks,
Ron Young

"Believe you can and you’re halfway there."
~Theodore Roosevelt


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Leonard J
Sent: Monday, January 13, 2014 2:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Notification issue

You might try creating a notify filter on your server to send to yourself on 
modify of the form.  Include line such as "form has been modified by $USER$.
Select the fields to include in the email including modified date, etc.
If it's being modified by an escalation, the $USER$ will return a value of 
AR_ESCALATOR.

Good luck



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Young, Ronald P.
Sent: Monday, January 13, 2014 9:33
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Notification issue

I looked at this and it does look like an escalator is changing the field at 
about 0030. I guess I will need to dig deeper into this one. Thanks Joel for 
the info.

Thanks,
Ron Young

"Believe you can and you’re halfway there."
~Theodore Roosevelt

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joel Sender
Sent: Sunday, January 12, 2014 3:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Notification issue

Ron,
Try these steps:

1. The next time a User's record become "none", check the Last Modify BY, & 
DATE. 
 This could show who, or most probably WHAT process, changed the records.
2. Turn on server Escalation logging, as your gremlin is probably an escalation 
that gets 'fed' (run) after midnight 3. Add a filter that runs whenever the 
Notification field (DB.Notification != Notification) is changed. 
The filter action could send you a notice with the $USER$ making the change.
4. As a temp fix, add an escalation to set the notification to 'Email' (If set 
to 'None'). 
Schedule it for after the last over-night activity completes.

Happy hunting,
Joel
Joel Senderjdsen...@earthlink.net310.829.5552

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Young
Sent: Friday, January 10, 2014 11:11 PM
To: arslist@ARSLIST.ORG
Subject: Remedy Notification issue

(7,6 user, 8.1 Dev)

Wierd issue! On Over the holidays one of our departments stopped receiving 
notification from when a work ticket was assigned to their group. I checked all 
the users in that group and their notification was somehow changed to 
none...not alart nor email. Theya are usually set to email so I changed it to 
notification = email. I got a response from several in the group that it was 
working great on Jan 6. Then yesterday I was at an off site meeting and then 
today I was off so I was not able to touch anything at all on Remedy. Thing is, 
several of the people let my group know that they stopped receiving 
notifications again. Our dept.'s team-lead went in and looked at their accounts 
and they were all set to none again. She changed it back to email and it worked 
again with no problem. My question is...is there a gremlin that mysteriously 
changes this stuff or what could be the case..what should I look into and how 
can I make it stick permanently? I'm at a loss on this one. Has anyone seen 
this type of issue? 

Thanks,
Ron Young

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Re: Remedy Notification issue

[Young, Ronald P.]

I looked at this and it does look like an escalator is changing the field at 
about 0030. I guess I will need to dig deeper into this one. Thanks Joel for 
the info.

Thanks,
Ron Young

"Believe you can and you’re halfway there."
~Theodore Roosevelt

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joel Sender
Sent: Sunday, January 12, 2014 3:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Notification issue

Ron,
Try these steps:

1. The next time a User's record become "none", check the Last Modify BY, & 
DATE. 
 This could show who, or most probably WHAT process, changed the records.
2. Turn on server Escalation logging, as your gremlin is probably an escalation 
that gets 'fed' (run) after midnight
3. Add a filter that runs whenever the Notification field (DB.Notification != 
Notification) is changed. 
The filter action could send you a notice with the $USER$ making the change.
4. As a temp fix, add an escalation to set the notification to 'Email' (If set 
to 'None'). 
Schedule it for after the last over-night activity completes.

Happy hunting,
Joel
Joel Senderjdsen...@earthlink.net310.829.5552

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Young
Sent: Friday, January 10, 2014 11:11 PM
To: arslist@ARSLIST.ORG
Subject: Remedy Notification issue

(7,6 user, 8.1 Dev)

Wierd issue! On Over the holidays one of our departments stopped receiving 
notification from when a work ticket was assigned to their group. I checked all 
the users in that group and their notification was somehow changed to 
none...not alart nor email. Theya are usually set to email so I changed it to 
notification = email. I got a response from several in the group that it was 
working great on Jan 6. Then yesterday I was at an off site meeting and then 
today I was off so I was not able to touch anything at all on Remedy. Thing is, 
several of the people let my group know that they stopped receiving 
notifications again. Our dept.'s team-lead went in and looked at their accounts 
and they were all set to none again. She changed it back to email and it worked 
again with no problem. My question is...is there a gremlin that mysteriously 
changes this stuff or what could be the case..what should I look into and how 
can I make it stick permanently? I'm at a loss on this one. Has anyone seen 
this type of issue? 

Thanks,
Ron Young

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Re: Form ?

[Young, Ronald P.]

Hmmm...thanks for the reply. I will definitely look into all this when I get 
back from break. I'm just going to flush my brain from this stuff for a while.

Have a Merry CHRISTmas!

Thanks,
Ron Young

"Do not count the days; make your days count." (Muhammad Ali)

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Monday, December 23, 2013 3:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Form ?

**
No, if this is a 'base' form, and you want to add a field, you would add a 
Custom field in Best Practice Modeyou should almost never need to go into 
Base mode, certainly not to add a field.

Regarding it not showing up in Mid-Tier properly.  Remember that your web 
server gets its cache from the app server.  I have seen people describe 
scenarios where they make the change on the primary in a server group, and then 
later find that one of the secondary servers didn't 're-cache', and mid-Tier 
was getting the cache from THAT server, so it wasn't all sync'dso, if you 
have multiple servers, ensure that they all have the latest definitions, then 
flush your Mid-Tier cache on all nodes, then flush your local browser cache.  
There has to be a reason why it's not showing properly, but unless you have 
some weird configs (which do exist), it shouldn't be because there are fields 
in Overlay/Custom.

On Mon, Dec 23, 2013 at 2:15 PM, Young, Ronald P. 
mailto:rpyo...@southernco.com>> wrote:
**
LJ,
I guess..I am just wondering why the heck the form in user and dev look the 
same but in mid-tier some of the fields aren't there. Just wondering if that 
could have been causing the issue. What you stated below is kind of what I 
figured...I guess I am looking into it too much. I just wish I could have 
access to make sure the cache was flushed so I could see if that changes 
anything. I have already cleared my browser cache, history, etc and that didn't 
change anything. I know we will be going to strictly mid-tier in the spring so 
I want to make sure everything is good.

Check this...all though this is overlaid form...if I want to add a field I have 
to do it in base mode...is that right? I'll check on that too though.

Thanks,
Ron Young

"Do not count the days; make your days count." (Muhammad Ali)

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of LJ 
LongWing
Sent: Monday, December 23, 2013 3:09 PM

To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Form ?

**
Ron,
If it is already overlaid, you can't convert to base because it's already base 
with an overlay, you cannot convert to custom because it is base with an 
overlay, and you cannot create an overlay because there is already an overlay.  
Soit sounds like the end result you are looking for is a base form with an 
overlay, which it sounds like you already haveso, what is it you are 
actually trying to do?

On Mon, Dec 23, 2013 at 1:59 PM, Ron Young 
mailto:rpyo...@southernco.com>> wrote:
Dev 8/User 7.6

I am in Best Practice Mode looking at a form. Marked Overlay. This was an OOB 
Form that numerous people have edited...which I hate.

Anyway, now I can not "Convert to Custom" (which I wouldn't want to do anyway, 
right...with an OOB Form?). I can't "Convert to Base" nor can I "Create 
Overlay". These features are all greyed out. Why would this happen? Do I need 
to delete the overlay and leave it back at the Original form in Base Mode and 
then go back in, in Best Practice Mode and create the Overlay and make the 
editions. I looked at several of my overlaid forms and this is true with them 
all...is this normal with overlaid? I may just be scatter brained due to the 
holidays coming up and just not thinking Remedy if you get my point but I had 
to ask.

Ron

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Re: Form ?

[Young, Ronald P.]

LJ,
I guess..I am just wondering why the heck the form in user and dev look the 
same but in mid-tier some of the fields aren't there. Just wondering if that 
could have been causing the issue. What you stated below is kind of what I 
figured...I guess I am looking into it too much. I just wish I could have 
access to make sure the cache was flushed so I could see if that changes 
anything. I have already cleared my browser cache, history, etc and that didn't 
change anything. I know we will be going to strictly mid-tier in the spring so 
I want to make sure everything is good.

Check this...all though this is overlaid form...if I want to add a field I have 
to do it in base mode...is that right? I'll check on that too though.

Thanks,
Ron Young

"Do not count the days; make your days count." (Muhammad Ali)

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Monday, December 23, 2013 3:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Form ?

**
Ron,
If it is already overlaid, you can't convert to base because it's already base 
with an overlay, you cannot convert to custom because it is base with an 
overlay, and you cannot create an overlay because there is already an overlay.  
Soit sounds like the end result you are looking for is a base form with an 
overlay, which it sounds like you already haveso, what is it you are 
actually trying to do?

On Mon, Dec 23, 2013 at 1:59 PM, Ron Young 
mailto:rpyo...@southernco.com>> wrote:
Dev 8/User 7.6

I am in Best Practice Mode looking at a form. Marked Overlay. This was an OOB 
Form that numerous people have edited...which I hate.

Anyway, now I can not "Convert to Custom" (which I wouldn't want to do anyway, 
right...with an OOB Form?). I can't "Convert to Base" nor can I "Create 
Overlay". These features are all greyed out. Why would this happen? Do I need 
to delete the overlay and leave it back at the Original form in Base Mode and 
then go back in, in Best Practice Mode and create the Overlay and make the 
editions. I looked at several of my overlaid forms and this is true with them 
all...is this normal with overlaid? I may just be scatter brained due to the 
holidays coming up and just not thinking Remedy if you get my point but I had 
to ask.

Ron

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Re: Form ?

[Young, Ronald P.]

BMC Remedy Action Request System - BMC Remedy User Version 7.6.04 SP3 and BMC 
Remedy Developer Studio Version: 8.1.00 is all I have.

Thanks,
Ron Young

"Do not count the days; make your days count." (Muhammad Ali)

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Monday, December 23, 2013 3:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Form ?

**
You listed Dev 8 and User 7.6.04, please confirm what version of ARS and ITSM 
you have. It is possible that you do not have an Overlay capable form.
-Original Message-
From: Ron Young mailto:rpyo...@southernco.com>>
To: arslist mailto:arslist@ARSLIST.ORG>>
Sent: Mon, Dec 23, 2013 3:59 pm
Subject: Form ?

Dev 8/User 7.6



I am in Best Practice Mode looking at a form. Marked Overlay. This was an OOB

Form that numerous people have edited...which I hate.



Anyway, now I can not "Convert to Custom" (which I wouldn't want to do anyway,

right...with an OOB Form?). I can't "Convert to Base" nor can I "Create

Overlay". These features are all greyed out. Why would this happen? Do I need to

delete the overlay and leave it back at the Original form in Base Mode and then

go back in, in Best Practice Mode and create the Overlay and make the editions.

I looked at several of my overlaid forms and this is true with them all...is

this normal with overlaid? I may just be scatter brained due to the holidays

coming up and just not thinking Remedy if you get my point but I had to ask.



Ron



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Re: Mid tier and User

[Young, Ronald P.]

That's what I thought too but I don't have the access to be able to flush it. 
That's another group. They keep saying they have flushed it because we had some 
email issues previously but if they had it didn't change this form. Hmmm

Thanks,
Ron Young

"Do not count the days; make your days count." (Muhammad Ali)


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Friday, December 20, 2013 2:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid tier and User

Yes. 

Sent from my iPhone

> On Dec 20, 2013, at 3:36 PM, Ron Young  wrote:
> 
> Got a question...
> User 7.6 and Dev 8
> 
> I rarely use the Mid Tier feature since we just use the user interface most 
> of the time. Since today was slow I went in to see how a form that I have 
> edited looks in Mid Tier. The thing is some of the fields that you see in the 
> User tool are not there under the Mid Tier form. What's wrong...would a flush 
> help this?
> 
> Ron
> 
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Re: license ?

[Young, Ronald P.]

Claire,

That's what we were thinking but I had to ask. Our dept really doesn't have as 
sales exec that was over this so I'll have to figure that out. Aigh Thanks!

Thanks,
Ron Young

"Do not count the days; make your days count." (Muhammad Ali)

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, December 11, 2013 3:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: license ?

**
The best answer to this question would be to contact your sales executive.  The 
cost varies from customer to customer.  What I pay may not be what you pay etc.

There are also different discount levels based on the number of licenses you 
purchase.



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Young, Ronald P.
Sent: Wednesday, December 11, 2013 3:10 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: license ?

**
Thanks LJ...you know after I wrote the question I went in and searched and 
searched and found it before seeing your email but that is exactly where I got 
the info. Thanks for your reply though!

Next question:
We have 7.6 at my location for use and then another dept in GA uses the web 
version Mid Tier 7.6.  Long, long story short...we at my dept are looking at 
getting the server that another group has for better access and support but 
it's kind of up in the air at this time. Then we are looking at purchasing 
licenses for Remedy ourselves...for AR System. Would anyone know about how much 
the licenses range and then how much maintenance/support is per year. This may 
be a broad question but I had to throw it out there.

Thanks,
Ron Young

"Do not count the days; make your days count." (Muhammad Ali)

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, December 11, 2013 12:29 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: license ?

**
Ron,
Go into the Server information form, on the License Tab it'll give you how many 
Fixed/Floating licenses you have.  Also in the Administration Console, instead 
of going under System/Server Information, go to Application/Users / Groups / 
Roles/License Review.  Leave the 'Users Category' as 'Server - Current Users', 
and on the right you can select Fixed/Floating as necessary and see the counts.

On Wed, Dec 11, 2013 at 11:19 AM, Ron Young 
mailto:rpyo...@southernco.com>> wrote:
I got several things going on in our work place. I'll ask in small steps and 
wait for an answer before moving to the next.

Remedy Client 7.6

How do I find out how many licenses there is on our Remedy...floating and fixed 
and is there a way I can see what it being used ata certain time? Thanks for 
any help!

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Re: license ?

[Young, Ronald P.]

Thanks LJ...you know after I wrote the question I went in and searched and 
searched and found it before seeing your email but that is exactly where I got 
the info. Thanks for your reply though!

Next question:
We have 7.6 at my location for use and then another dept in GA uses the web 
version Mid Tier 7.6.  Long, long story short...we at my dept are looking at 
getting the server that another group has for better access and support but 
it's kind of up in the air at this time. Then we are looking at purchasing 
licenses for Remedy ourselves...for AR System. Would anyone know about how much 
the licenses range and then how much maintenance/support is per year. This may 
be a broad question but I had to throw it out there.

Thanks,
Ron Young

"Do not count the days; make your days count." (Muhammad Ali)

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, December 11, 2013 12:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: license ?

**
Ron,
Go into the Server information form, on the License Tab it'll give you how many 
Fixed/Floating licenses you have.  Also in the Administration Console, instead 
of going under System/Server Information, go to Application/Users / Groups / 
Roles/License Review.  Leave the 'Users Category' as 'Server - Current Users', 
and on the right you can select Fixed/Floating as necessary and see the counts.

On Wed, Dec 11, 2013 at 11:19 AM, Ron Young 
mailto:rpyo...@southernco.com>> wrote:
I got several things going on in our work place. I'll ask in small steps and 
wait for an answer before moving to the next.

Remedy Client 7.6

How do I find out how many licenses there is on our Remedy...floating and fixed 
and is there a way I can see what it being used ata certain time? Thanks for 
any help!

___
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www.arslist.org
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_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Salary range - Lead Remedy Solution Architect - Germany

[Young, Ronald P.]

I have to ask...how much are they paying the support/admins?

Thanks,
Ron Young

“Do not count the days; make your days count.” (Muhammad Ali)

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dragan Levic
Sent: Friday, December 06, 2013 9:01 AM
To: arslist@ARSLIST.ORG
Subject: Salary range - Lead Remedy Solution Architect - Germany

Dear all,

Could someone please give me an idea of what the salary range should be, in 
Germany, for a Lead Remedy Solution Architect position, responsible for 
business and technical implementation of Remedy (new deployment, ITSM 8.1, 
custom business apps, etc.). This is an FTE position. This person would start 
of as a single person leading the charge, to a team lead/trainer for a team of 
admins, developers and support personnel. I am new to this country so I really 
don't know what the market here is like. Some evidence (job postings, salary 
range sites, etc.) would be excellent as well.

I gave the following information to HR and they are convinced that we can hire 
someone for under 100k €. My experience (in US) tells me that for that amount 
all I can get is a fairly junior person and as this is a global project with a 
lot of custom work and complicated setups to be done, this just wouldn't cut it.

Your assistance in working this out with HR is much appreciated (and soon I 
might have some job openings in case any of you are interested). 

Regards,
Dragan



Tasks/ Job content:
Lead Remedy Solution Architect (RSA) will be responsible for the initial 
infrastructure setup of Remedy platform. This will include setting up servers, 
databases, network, backup, disaster recovery and Remedy platform in all 
environments. After this, RSA will be responsible for design and technical 
setup of ITSM suite for global deployment. This will include nonstandard, 
custom, LDAP integrations for user population and authentication, email engine 
and notification configuration and customization, integration to knowledge 
bases, asset management, CMDB population, and other activities as needed. RSA 
will also assist with preparing and conducting training for Remedy support 
team, as well as being responsible for production system operations and 
maintenance. This will include patching, upgrades and daily system monitoring 
to assure uninterrupted service. In addition, RSA will assist Service Manager 
in reviewing and approving customization requests, including solution designing 
and coding. 


Requirements:
• 8+ years of relevant experience 
• Proven successful tool migration, configuration, maintenance, expansion 
(scalability), update, and patching ability
• AR System 7.5 Experience Required (7.6.04 is a plus)
• Technical proficiency in advanced relevant technologies is required 
 o  BMC Remedy Action Request System, Mid-Tier, ITSM Suite 
components, and ITBM
 o  BMC Remedy Flashboards, Dashboards, Analytics, Approval Engine, 
CMDB, ADDM
 o  Web Services and API programming; 
 o  Tomcat, LDAP, SMTP
 o  SQL Server/Oracle, 
 o  Windows Server; 
 o  Java; C++
 o  System automation
• Knowledge of Remedy binaries layer
• Proven ability to provide system integration between Remedy and other systems
• Proven ability to develop applications and workflows, customize system and 
perform optimizations
• Remedy Analytics is a must: the ability to configure and schedule appropriate 
reports to establish baselines and track performance metrics 
• Proven ability to engage in user, system, and support requirements gathering 
and provide architectural solution to meet customer requirements of the Remedy 
application based on BMC best practices
• Excellent analytical and problem-solving abilities 
• Effective technical writing and documentation skills 
• Strong organization and communications skills; must clearly communicate 
technical issues and resolutions to key stakeholders, both orally as well as in 
writing 
• Good customer presentation and project management skills (including good 
listening and customer interaction skills) 
• Ability to train end-user and other administrators within organization (build 
training material and train the trainer)
• Certifications: 
 o  ITIL v3 foundation required
 o  BMC Certified Administrator: BMC Remedy AR System 7.5+ required
 o  BMC Certified Developer: BMC Remedy AR System 7.5+ a plus
 o  MCSE a plus


Advantages/ good aspects/ development options in that position:
Become an added value resource to the global IT organization to provide
expert knowledge about Remedy capabilities, design and functionalities, 
database maintenance, configurations and customizations. Develop leadership and 
technical capabilities by training and leading a team of Remedy administrators 
and developers. 

Re: capturing all transactions

[Young, Ronald P.]

Ok...this was the question. Let me change that...she wants to see every time a 
form has a change; what was done and by what user. Would that make any 
difference.

Thanks to all of those that have replied..

Thanks,
Ron Young

"Do not count the days; make your days count." (Muhammad Ali)

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, December 05, 2013 4:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: capturing all transactions

**
That would be 'auditing'.  Turn on audit on a field and any time it changes a 
log will be madethis won't be in the transaction diary on the record in 
question, but it'll audit the entry, which it sounds like they are asking for.

On Thu, Dec 5, 2013 at 3:45 PM, Ron Young 
mailto:rpyo...@southernco.com>> wrote:
User 7.6...Developer 8.1. I have been asked to capture in the transaction diary 
any time anyone touches any field. I know how to do it for individual fields 
but I don't know how to just make a blanket statement saying  this field was 
changed by A on 12.5.13 and then that field changed by B on 12.5.13 if you get 
my point. Let me know if there is a way.

Thanks,
Ron Young

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Re: Job Description for an FTE Sr. BMC ITSM Developer

[Young, Ronald P.]

Oh ok...well still, how would one search for Remedy positions? Is that about 
the only way...looking at Monster or dice or whatever? Not really looking but 
it would be nice to know.

Thanks,
Ron Young

"Do not count the days; make your days count." (Muhammad Ali)

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, November 20, 2013 8:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Job Description for an FTE Sr. BMC ITSM Developer

**
I think the archive that Jason was talking about was the ARSList archives, not 
a 'job archive' :)

On Wed, Nov 20, 2013 at 6:49 AM, Young, Ronald P. 
mailto:rpyo...@southernco.com>> wrote:
Just asking...what job archive are you all talking about and how do I get to it 
or see a list or remedy positions beside looking on something like Monster, etc.

Thanks,
Ron Young

"Do not count the days; make your days count." (Muhammad Ali)


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of stephen 
Leith
Sent: Tuesday, November 19, 2013 3:52 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Job Description for an FTE Sr. BMC ITSM Developer
Jason,

I'm a remedy recruitment agent, I must have a hundred of them.  pop me an email 
at step...@aimhire.co<mailto:step...@aimhire.co> and I'll send you a couple.

S. Leith

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_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Job Description for an FTE Sr. BMC ITSM Developer

[Young, Ronald P.]

Just asking...what job archive are you all talking about and how do I get to it 
or see a list or remedy positions beside looking on something like Monster, etc.

Thanks,
Ron Young

“Do not count the days; make your days count.” (Muhammad Ali)


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of stephen Leith
Sent: Tuesday, November 19, 2013 3:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Job Description for an FTE Sr. BMC ITSM Developer

Jason,

I'm a remedy recruitment agent, I must have a hundred of them.  pop me an email 
at step...@aimhire.co and I'll send you a couple.

S. Leith

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Re: work log search

[Young, Ronald P.]

This worked..thanks Marcelo

Thanks,
Ron Young

“Do not count the days; make your days count.” (Muhammad Ali)


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A
Sent: Thursday, November 07, 2013 12:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: work log search

You can search HPD:Search-Worklog for the word you want ('Notes' LIKE 
"%word%"), then build a report and schedule it. (I think AR report scheduling 
was introduced in 8.1) - not sure what version you're on.

HTH,
Marcelo



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Young
Sent: Thursday, November 07, 2013 11:23 AM
To: arslist@ARSLIST.ORG
Subject: work log search

Question for you all.

Is there a way I can set something up to say... go into a work log (diary 
field) and search for a word or phrase and then spit out a report?

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Re: Font change in notification

[Young, Ronald P.]

Thanks...it would be plain text straight from remedy...not html. Oh well!

Thanks,
Ron Young

"Do not count the days; make your days count." (Muhammad Ali)

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Tuesday, November 05, 2013 10:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: Font change in notification

**
Ron,
It depends on if they are reading it in plain text or not.  If Plain Text, 
noif you send the notification out in HTML, you can do any sort of work you 
would like regarding font, bold, color, etc.

On Tue, Nov 5, 2013 at 9:04 AM, Ron Young 
mailto:rpyo...@southernco.com>> wrote:
Just wondering...running 7.6 user/Developer 8.1...is there a way when setting 
up a filter for notification to change the font?
I have a filter that looks for priority 1 tickets and then will send an email 
notification to a certain department. It seems like they over look part of the 
email and I would like to make it bold and change the color if possible. Shoot 
if I could make it flash I would. :)

Thanks,
Ron Young

"Do not count the days; make your days count." (Muhammad Ali)

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Re: Remedy notifications

[Young, Ronald P.]

That's one of my problems though and I think it's stupid. I can do the 
development and admin but I don't have access to the config tool or email 
server. That's another dept...dumb right?

Thanks,
Ron Young

“To the world you may be one person but to one person you may be the world.”


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, October 30, 2013 4:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy notifications

Hi,

Check your email Engine Logs, and check that Email Engine is running.

If all else fails, I usually create a debug version of Email Engine that I run
from the command line to see what actually happens. How to do this is detailed
in the Email Engine PDF.

You basically copy the startup script of today to an
emailstartdebug.bat/emailddebug.sh version, and then add a -Dmail.debug=true
to the startup.

Then run the debug script from the command line.

Best Regards - Misi, RRR AB, http://rrr.se

> I have Remedy user 7.6/Developer 8.
>
> I set up several filters for notifications when a ticket is created, closed,
> or reassigned. They all have been working fine until here recently. I had the
> guys that work on the server to reset the remedy -  mail exchange server. He
> said nothing seemed wrong with it. Usually when they do reset the server when
> receive all of our notifications immediately afterwards.
>
> I tested my notification by setting a filter to set field in our transaction
> diary to capture when a ticket was opened. I created a ticket and bam...it
> fired off correct according to the transaction diary but I still didn't
> receive the notification through email that the ticket was created. Any
> ideas???
>
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>

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Re: Remedy notifications

[Young, Ronald P.]

Did the server restart or so the server admin says he did. Still doesn't work 
though. Yes, this is what I mentioned below...no worries.

Thanks,
Ron Young

“To the world you may be one person but to one person you may be the world.”

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris
Sent: Wednesday, October 30, 2013 4:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy notifications

Try restarting the Email service on your AR server. BMC Remedy Email Engine  - 
Server Name. Or is that what you are saying you had restarted already?


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Young
Sent: Wednesday, October 30, 2013 3:56 PM
To: arslist@ARSLIST.ORG
Subject: Remedy notifications

I have Remedy user 7.6/Developer 8.

I set up several filters for notifications when a ticket is created, closed, or 
reassigned. They all have been working fine until here recently. I had the guys 
that work on the server to reset the remedy -  mail exchange server. He said 
nothing seemed wrong with it. Usually when they do reset the server when 
receive all of our notifications immediately afterwards.

I tested my notification by setting a filter to set field in our transaction 
diary to capture when a ticket was opened. I created a ticket and bam...it 
fired off correct according to the transaction diary but I still didn't receive 
the notification through email that the ticket was created. Any ideas???

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Re: ...ranges out of reserve range

[Young, Ronald P.]

Ok..I created the overlay so the form went from unmodified to overlaid in Best 
Mode. So I go to create a field and it states to create a new field it must be 
in view overlay...do you wish to continue. So I did and then created my field 
and made all the needed changes to the properties...oh and I didn't get the ID 
out of range error this time. The thing is I created a filter like this for 
that field...basically:


ACC,
Please close tag assigned to the SOC for Ticket # $Ticket Number$ for $Location 
+$ as the SOC trouble ticket has been closed and issue resolved. ED tag $ED Tag 
#$


When this runs it has all the fields except the ED tag field populate in the 
message. I compared ED (Equipment Discrepancy) Tag to the Location field and 
all looks pretty much the same except the name and ID of course so I have no 
idea why it is not populating. Any ideas?
Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Monday, October 07, 2013 1:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: ...ranges out of reserve range

**
Ron,
First - Stay out of Base mode...if you can't do something in Best Practice, you 
need to figure out how to do it theregoing to base IS NOT THE ANSWER to 
your problem...

Second - More than likely the reason you couldn't create a field is because you 
were right clicking somewhere on a view that hadn't been overlaid (despite the 
form being overlaid)...and when a view isn't overlaid, you can't 'customize' it 
with new fields...so the option is disabled...

So...if the form is overlaid, and you need to add a field to the form 
somewhere...overlay the view as well.

On Mon, Oct 7, 2013 at 12:11 PM, Joe D'Souza 
mailto:jdso...@shyle.net>> wrote:
**

Ron. That warning thing does not mean much.



In fact I wish BMC rewrote that message under other different conditions.



Personally I stay away from the 1000x range. From observation of what you 
see in the fields meta table, BMC Software has encroached on that range and 
have built field sin that range.



I usually use field IDs in the range 6 to about 9 - you do get 
a warning that you are trying to save a field outside blah blah blah.. This is 
a range that BMC Software appears to have not built a single field on, if you 
look at any of the out of the box applications. I think we are safe to use that 
range.



By the way if you are using archgid to change the field ID's when you recognize 
the need to change them, make sure they are not used in the mappings of filters 
that are setting fields from web services. The archgid does not change ID's in 
those filters and does not report on its verbose that it has not. You will have 
to redo those mappings manually. From my conversation with Doug, he stated that 
since archgid was developed way before web services was a feature in the AR 
System, it got left out when it became a feature.



If there is enough demand for it to be rewritten to include and consider web 
services in its use, it might get re-written.



Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Young, 
Ronald P.
Sent: Monday, October 07, 2013 1:58 PM

To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: ...ranges out of reserve range

Thanks much Michelle for the below email!

I know I have inquired about this previously but I want to follow up because I 
am still getting the same error. I have Dev 8.0. I am in "Base mode" because 
even in Best Mode not would not let me add a character field...it was grayed 
out. So I went back into Base mode as I see in the chart below to create this 
field. Once I got the field the way I wanted it I clicked save and it gave me 
the "out of reserved range id" error. Most of the fields on the form...origin 
form start with like 536##...for instance 536873894. Anyway, it would let 
me save it but I cancelled and changed the field ID to say 10004 and it 
saved with no error. Am I wrong in doing that or what should I do. The previous 
time I received this error I looked at the help files and it talked about the 
reserved ranges and that I should use 1 and up until a certain number 
(don't have that in front of me right now.) The thing is I have several forms 
that my team lead is wanting me to change and I don't want to run into this 
every time I change or add a field. Let me know what you think.

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Lucero, 
Michelle
Sent: Tuesday, October 

Re: ...ranges out of reserve range

[Young, Ronald P.]

Oh and the form I am says overlaid if that helps or matters. I thought I could 
add to overlaid forms while in Best Practice mode but again all fields were 
grayed out to where I couldn't select them.

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Young, Ronald P.
Sent: Monday, October 07, 2013 12:58 PM
To: arslist@ARSLIST.ORG
Subject: ...ranges out of reserve range

Thanks much Michelle for the below email!

I know I have inquired about this previously but I want to follow up because I 
am still getting the same error. I have Dev 8.0. I am in "Base mode" because 
even in Best Mode not would not let me add a character field...it was grayed 
out. So I went back into Base mode as I see in the chart below to create this 
field. Once I got the field the way I wanted it I clicked save and it gave me 
the "out of reserved range id" error. Most of the fields on the form...origin 
form start with like 536##...for instance 536873894. Anyway, it would let 
me save it but I cancelled and changed the field ID to say 10004 and it 
saved with no error. Am I wrong in doing that or what should I do. The previous 
time I received this error I looked at the help files and it talked about the 
reserved ranges and that I should use 1 and up until a certain number 
(don't have that in front of me right now.) The thing is I have several forms 
that my team lead is wanting me to change and I don't want to run into this 
every time I change or add a field. Let me know what you think.

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lucero, Michelle
Sent: Tuesday, October 01, 2013 12:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Form Edit

**
Hi, Ron:

To be on the safe side, simply don't step out of 'Best Practice Mode' at all.  
The description you gave sounds as if you stepped out of 'Best Practice Mode' 
into 'Base Development Mode' and made the change.  Just don't go there.

If any object in your environment shows "Unmodified", then consider it a BMC 
OOB object.  Create an overlay to make a change to said object.  Below is a 
table of Customization Types you'll see in Developer Studio.

--the text in the table below can be found in Developer Studio Help
Customization Type

Description

Mode

Custom

Identifies custom objects

Best Practice Customization

Overlay

Identifies overlay objects

Best Practice Customization

Overlaid

Identifies overlaid origin objects

Base development

Unmodified

Identifies origin objects that are not overlaid

Best Practice Customization and Base Development


My interpretation of Customization Type:
Custom - Objects you or other developers in your environment have created in 
Best Practice Customization mode (as you should always do).
Overlay - BMC OOB objects that were customized by you or other developers in 
your environment in Best Practice Customization mode.
Overlaid - BMC OOB objects that were overlain.  You will only see this 
customization type in Base Development Mode.  If you see it, you're in the 
wrong mode.
Unmodified - BMC OOB objects that haven't been updated in anyway by your or 
other developers in your environment.

Two Resources:

-  Developer Studio Help - lots of articles on overlays

-  BMC Webinar from last week - "Overlays and Customizations"

Hope this helps.
Michelle

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Young, Ronald P.
Sent: Tuesday, October 01, 2013 10:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: Form Edit

**
Got it...so custom is just used when I create something totally new in Best 
Practice correct? Anything, original say in Base Mode should be just be 
overlaid in Best practice mode and not converted to custom correct?

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Nagaramu
Sent: Tuesday, October 01, 2013 10:50 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Form Edit

**

Hi,
The best approach is to create overlay in best practice mode.

Regards,
Karthik
On Oct 1, 2013 11:32 PM, "Young, Ronald P." 
mailto:rpyo...@southernco.com>> wrote:
**
Thanks Karthik. Also, let me know if that is the right thing to do by bringing 
a form  that states unmodified (in Base and Best Practice Modes) and then 
convert it to custom in Best Practice Mode or is it best to just overlay it in 
Best Practice mode?

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Action Request System discussion list(ARSL

...ranges out of reserve range

[Young, Ronald P.]

Thanks much Michelle for the below email!

I know I have inquired about this previously but I want to follow up because I 
am still getting the same error. I have Dev 8.0. I am in "Base mode" because 
even in Best Mode not would not let me add a character field...it was grayed 
out. So I went back into Base mode as I see in the chart below to create this 
field. Once I got the field the way I wanted it I clicked save and it gave me 
the "out of reserved range id" error. Most of the fields on the form...origin 
form start with like 536##...for instance 536873894. Anyway, it would let 
me save it but I cancelled and changed the field ID to say 10004 and it 
saved with no error. Am I wrong in doing that or what should I do. The previous 
time I received this error I looked at the help files and it talked about the 
reserved ranges and that I should use 1 and up until a certain number 
(don't have that in front of me right now.) The thing is I have several forms 
that my team lead is wanting me to change and I don't want to run into this 
every time I change or add a field. Let me know what you think.

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lucero, Michelle
Sent: Tuesday, October 01, 2013 12:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Form Edit

**
Hi, Ron:

To be on the safe side, simply don't step out of 'Best Practice Mode' at all.  
The description you gave sounds as if you stepped out of 'Best Practice Mode' 
into 'Base Development Mode' and made the change.  Just don't go there.

If any object in your environment shows "Unmodified", then consider it a BMC 
OOB object.  Create an overlay to make a change to said object.  Below is a 
table of Customization Types you'll see in Developer Studio.

--the text in the table below can be found in Developer Studio Help
Customization Type

Description

Mode

Custom

Identifies custom objects

Best Practice Customization

Overlay

Identifies overlay objects

Best Practice Customization

Overlaid

Identifies overlaid origin objects

Base development

Unmodified

Identifies origin objects that are not overlaid

Best Practice Customization and Base Development


My interpretation of Customization Type:
Custom - Objects you or other developers in your environment have created in 
Best Practice Customization mode (as you should always do).
Overlay - BMC OOB objects that were customized by you or other developers in 
your environment in Best Practice Customization mode.
Overlaid - BMC OOB objects that were overlain.  You will only see this 
customization type in Base Development Mode.  If you see it, you're in the 
wrong mode.
Unmodified - BMC OOB objects that haven't been updated in anyway by your or 
other developers in your environment.

Two Resources:

-  Developer Studio Help - lots of articles on overlays

-  BMC Webinar from last week - "Overlays and Customizations"

Hope this helps.
Michelle

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Young, Ronald P.
Sent: Tuesday, October 01, 2013 10:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: Form Edit

**
Got it...so custom is just used when I create something totally new in Best 
Practice correct? Anything, original say in Base Mode should be just be 
overlaid in Best practice mode and not converted to custom correct?

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Nagaramu
Sent: Tuesday, October 01, 2013 10:50 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Form Edit

**

Hi,
The best approach is to create overlay in best practice mode.

Regards,
Karthik
On Oct 1, 2013 11:32 PM, "Young, Ronald P." 
mailto:rpyo...@southernco.com>> wrote:
**
Thanks Karthik. Also, let me know if that is the right thing to do by bringing 
a form  that states unmodified (in Base and Best Practice Modes) and then 
convert it to custom in Best Practice Mode or is it best to just overlay it in 
Best Practice mode?

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Karthik 
Nagaramu
Sent: Tuesday, October 01, 2013 8:14 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Form Edit

** Hi,

Any form or active link changes midtier needs to be flushed.

Regards,
Karthik

On Tuesday, October 1, 2013, Ron Young wrote:
Quick question for you all. I brought a form from basic and converted it to 
custom.

Re: Form Edit

[Young, Ronald P.]

Got it...so custom is just used when I create something totally new in Best 
Practice correct? Anything, original say in Base Mode should be just be 
overlaid in Best practice mode and not converted to custom correct?

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Nagaramu
Sent: Tuesday, October 01, 2013 10:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Form Edit

**

Hi,
The best approach is to create overlay in best practice mode.

Regards,
Karthik
On Oct 1, 2013 11:32 PM, "Young, Ronald P." 
mailto:rpyo...@southernco.com>> wrote:
**
Thanks Karthik. Also, let me know if that is the right thing to do by bringing 
a form  that states unmodified (in Base and Best Practice Modes) and then 
convert it to custom in Best Practice Mode or is it best to just overlay it in 
Best Practice mode?

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Karthik 
Nagaramu
Sent: Tuesday, October 01, 2013 8:14 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Form Edit

** Hi,

Any form or active link changes midtier needs to be flushed.

Regards,
Karthik

On Tuesday, October 1, 2013, Ron Young wrote:
Quick question for you all. I brought a form from basic and converted it to 
custom. Right or was I wrong in doing that? Then I went in and made some fields 
required which worked fine but then I also made some fields hidden and this did 
not work. I am not sure if the cache needs to be flushed for this to work or 
not but that has not been done. Is that needed? I don't have access to the 
confi tool since our Remedy Server is maintained by our IT group. I did log out 
and then log back into Remedy and those areas that I made hidden are still 
there.

What do you think?

Is it always best to flush cache after editing a form or not?

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Re: Form Edit

[Young, Ronald P.]

Thanks Karthik. Also, let me know if that is the right thing to do by bringing 
a form  that states unmodified (in Base and Best Practice Modes) and then 
convert it to custom in Best Practice Mode or is it best to just overlay it in 
Best Practice mode?

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Nagaramu
Sent: Tuesday, October 01, 2013 8:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Form Edit

** Hi,

Any form or active link changes midtier needs to be flushed.

Regards,
Karthik

On Tuesday, October 1, 2013, Ron Young wrote:
Quick question for you all. I brought a form from basic and converted it to 
custom. Right or was I wrong in doing that? Then I went in and made some fields 
required which worked fine but then I also made some fields hidden and this did 
not work. I am not sure if the cache needs to be flushed for this to work or 
not but that has not been done. Is that needed? I don't have access to the 
confi tool since our Remedy Server is maintained by our IT group. I did log out 
and then log back into Remedy and those areas that I made hidden are still 
there.

What do you think?

Is it always best to flush cache after editing a form or not?

___
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.org
"Where the Answers Are, and have been for 20 years"
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Filter not working anymore

[Young, Ronald P.]

In database or display or both?

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Monday, September 30, 2013 10:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Filter not working anymore

** Ron,
You can eliminate the __c

On Monday, September 30, 2013, Young, Ronald P. 
mailto:rpyo...@southernco.com>> wrote:
> **
>
> I know someone may have mentioned it in all my concern with working with 
> overlays and custom but if I change an unmodified form to custom and then add 
> new fields or etc. can I delete the  " _c " or does it matter? I think I read 
> somewhere that it is fine of course to delete it from the display name but 
> not the database. Yes or no and why or why not?
>
>
>
> Thanks,
>
> Ron Young
>
>
>
> "To the world you may be one person but to one person you may be the world."
>
>
>
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Joe 
> D'Souza
> Sent: Friday, September 27, 2013 4:17 PM
> To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
> Subject: Re: Filter not working anymore
>
>
>
> **
>
> True that.. cover your bases approach..
>
>
>
> Joe
>
>
>
> 
>
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Jason 
> Miller
> Sent: Friday, September 27, 2013 5:03 PM
> To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
> Subject: Re: Filter not working anymore
>
>
>
> **
>
> "IF working with a 100% home grown system, it really does not matter one way 
> or the other.."
>
>
>
> For now.  BMC could change the rules at some point.  It is still "best 
> practice" to use Best Practice mode.
>
>
>
> On Fri, Sep 27, 2013 at 1:43 PM, Joe D'Souza 
> mailto:jdso...@shyle.net>> wrote:
>
> **
>
> Absolutely.. As a general rule, if you are making any changes that would 
> impact OTB apps,  they are best done in the best practice mode and not base 
> development.
>
>
>
> IF working with a 100% home grown system, it really does not matter one way 
> or the other..
>
>
>
> Joe
>
>
>
> 
>
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Young, 
> Ronald P.
> Sent: Friday, September 27, 2013 4:40 PM
>
> To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
> Subject: Re: Filter not working anymore
>
>
>
> So I just got a big request to make a new form...so do it in Best Practice 
> Mode - Custom correct?
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: 
> "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Fun -- if you couldn't work in the computer field

[Young, Ronald P.]

It was mine...my bad...I just saw Sept (didn't read the rest of the date) and 
thought it was the same...but again it was on CNN today...ironic with the joke 
below.

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Friday, September 27, 2013 11:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Fun -- if you couldn't work in the computer field

**
Tommy,
That article is from a few years agobut I did read this morning that people 
were recently arrested from thatdidn't read the article regarding the 
arrest though.

On Fri, Sep 27, 2013 at 9:49 AM, Young, Ronald P. 
mailto:rpyo...@southernco.com>> wrote:
**
Wow...and this just in on CNN the anchor person was talking about Cantaloupe 
being poisoned somewhere. Those darn kids sure do get around.

Just found a link about it:

http://www.suntimes.com/news/nation/7921129-418/story.html


Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Tommy 
Morris
Sent: Friday, September 27, 2013 10:10 AM

To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Fun -- if you couldn't work in the computer field

**
Make sure that you engineer the crops to grow seedless. You wouldn't want 
anyone to be able to grow their own.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Longwing, 
Lj
Sent: Friday, September 27, 2013 8:52 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Fun -- if you couldn't work in the computer field

**
I know I'm a bit 'off' at times, but while reading this particular thread I 
kept thinking of a 'Computer Field'a place where you grow 
computerspicture a 'Watermelon Field', with farmers and harvesters tending 
the field, growing all of the little computers from seed, harvesting them at 
'the peak of perfection' and delivering them to the grocery where people pick 
up the right variety for their household...

That image seems strange and yet...not, all at the same timeI need a 
vacationI guess I'll huddle around a bunch of geeks next week at RUG to see 
if that helps my 'computer field' vision :)

On Thu, Sep 26, 2013 at 1:00 PM, John Sundberg 
mailto:john.sundb...@kineticdata.com>> wrote:
**
Where would you work?

-John


--

John Sundberg
Kinetic Data, Inc.
"Your Business. Your Process."

Save the date!
KEG14
February 24-25, 2014
For more information, click here  - 
KEG<http://www.kineticdata.com/Events/KEG.html>

651-556-0930 I 
john.sundb...@kineticdata.com<mailto:john.sundb...@kineticdata.com>
www.kineticdata.com<http://www.kineticdata.com/> I 
community.kineticdata.com<http://community.kineticdata.com/>


_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

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UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Fun -- if you couldn't work in the computer field

[Young, Ronald P.]

Wow...and this just in on CNN the anchor person was talking about Cantaloupe 
being poisoned somewhere. Those darn kids sure do get around.

Just found a link about it:

http://www.suntimes.com/news/nation/7921129-418/story.html


Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris
Sent: Friday, September 27, 2013 10:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: Fun -- if you couldn't work in the computer field

**
Make sure that you engineer the crops to grow seedless. You wouldn't want 
anyone to be able to grow their own.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Friday, September 27, 2013 8:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Fun -- if you couldn't work in the computer field

**
I know I'm a bit 'off' at times, but while reading this particular thread I 
kept thinking of a 'Computer Field'a place where you grow 
computerspicture a 'Watermelon Field', with farmers and harvesters tending 
the field, growing all of the little computers from seed, harvesting them at 
'the peak of perfection' and delivering them to the grocery where people pick 
up the right variety for their household...

That image seems strange and yet...not, all at the same timeI need a 
vacationI guess I'll huddle around a bunch of geeks next week at RUG to see 
if that helps my 'computer field' vision :)

On Thu, Sep 26, 2013 at 1:00 PM, John Sundberg 
mailto:john.sundb...@kineticdata.com>> wrote:
**
Where would you work?

-John


--

John Sundberg
Kinetic Data, Inc.
"Your Business. Your Process."

Save the date!
KEG14
February 24-25, 2014
For more information, click here  - 
KEG

651-556-0930 I 
john.sundb...@kineticdata.com
www.kineticdata.com I 
community.kineticdata.com


_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
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Re: Filter not working anymore

[Young, Ronald P.]

Got it...I guess I worded my #1 wrong as I know that Custom objects are only in 
Best mode...I was talking about the unmodified form that was made in an earlier 
version of Remedy Admin...that would be in Base mode (unmodified) and then from 
what I understand I then go into Best Mode and convert that origin or 
unmodified form to custom to do any changes. Do you really ever want to convert 
the custom back to base? Why or why not. I have looked at the help menu on Dev 
8 but I like getting real world answers versus a tech manual.

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Friday, September 27, 2013 9:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Filter not working anymore

**
1 - No, Custom objects are not available in Base
2 - Correct, as a custom application developer, you never want to be in 
Base...that is BMC's realm...everything you should be doing should be done in 
Best Practice mode.

On Fri, Sep 27, 2013 at 8:04 AM, Young, Ronald P. 
mailto:rpyo...@southernco.com>> wrote:
**
Got it. 2 questions: 1. So then would the original form or object still be in 
base mode? or 2. Are you saying that it shouldn't be in base mode since it's 
best to do everything in Best Mode so that nothing gets lost after an upgrade?

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Longwing, 
Lj
Sent: Friday, September 27, 2013 9:02 AM

To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Filter not working anymore

**
No, you wouldn't want to re-create the overlay...once it is in 'unmodified', 
you want to right click it and 'Convert to Custom'because it shouldn't be a 
base object to begin with :)

On Fri, Sep 27, 2013 at 8:00 AM, Young, Ronald P. 
mailto:rpyo...@southernco.com>> wrote:
**
Yep...thanks LJ and Jason. I found some overlays in Best Mode that were labeled 
test so well I used them for that purpose...testing. At first as you say...I 
was scared to delete the Overlay fearing that I would delete the whole thing 
but then again it's a text so what the heck. Anyway, deleted the overlay and 
then it became "unmodified". So I am guessing for the other forms I need to do 
this to and then add updates I can go back to and create an overlay and I 
should be good to go, correct?

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Longwing, 
Lj
Sent: Friday, September 27, 2013 8:34 AM

To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Filter not working anymore

**
Ron,
As Jason said, if you convert all of your custom objects to base before 
deleting the overlay, you won't loose them...the only things you would loose 
were base objects that were overlaid, but you wouldn't loose the object, just 
the customizations that were done in the overlay.

Jason,
It is NOT possible to delete a base object from Best Practice Mode...and I 
agree...the first time I 'deleted' an overlaywas quite scary.

On Thu, Sep 26, 2013 at 12:19 PM, Jason Miller 
mailto:jason.mil...@gmail.com>> wrote:
**
Great you figured it out.  Correct, anything in the Overlay is lost.  You can 
convert the fields to base so they are not lost and then convert back to custom 
once you re-overly.

I think "Delete" is a terrible choice for removing an overlay.  I mentioned it 
in the 7.6.03 beta but doesn't look like that went anywhere.  I am waiting for 
customers to accidentally "Delete" something like HPD:Help Desk in base mode.

I am pretty sure you cannot delete any base objects in Best Practice mode.  I 
haven't extensively tested that theory so proceed with caution.

Jason

On Thu, Sep 26, 2013 at 10:30 AM, Young, Ronald P. 
mailto:rpyo...@southernco.com>> wrote:
**
Ok...I just found some dummy forms that were made a long time ago and they were 
overlaid. I went into Best Mode and then deleted the overlay. I went through 
the Remedy Dev 8 Help files and understand that any fields or workflow that was 
relating or entered on that overlay will now be lost correct? Hope I didn't 
confuse you experts from my email below. :)

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Young, Ronald P.
Sent: Thursday, September 26, 2013 12:08 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: RE: Filter not working anymore

LJ, others

Question for ya from what you 

Re: Fun -- if you couldn't work in the computer field

[Young, Ronald P.]

HAHA...so what is this "RUG" thing...I wanna be a geek. :) Where is it at?

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Friday, September 27, 2013 8:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Fun -- if you couldn't work in the computer field

**
I know I'm a bit 'off' at times, but while reading this particular thread I 
kept thinking of a 'Computer Field'a place where you grow 
computerspicture a 'Watermelon Field', with farmers and harvesters tending 
the field, growing all of the little computers from seed, harvesting them at 
'the peak of perfection' and delivering them to the grocery where people pick 
up the right variety for their household...

That image seems strange and yet...not, all at the same timeI need a 
vacationI guess I'll huddle around a bunch of geeks next week at RUG to see 
if that helps my 'computer field' vision :)

On Thu, Sep 26, 2013 at 1:00 PM, John Sundberg 
mailto:john.sundb...@kineticdata.com>> wrote:
**
Where would you work?

-John


--

John Sundberg
Kinetic Data, Inc.
"Your Business. Your Process."

Save the date!
KEG14
February 24-25, 2014
For more information, click here  - 
KEG

651-556-0930 I 
john.sundb...@kineticdata.com
www.kineticdata.com I 
community.kineticdata.com


_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Filter not working anymore

[Young, Ronald P.]

Got it. 2 questions: 1. So then would the original form or object still be in 
base mode? or 2. Are you saying that it shouldn't be in base mode since it's 
best to do everything in Best Mode so that nothing gets lost after an upgrade?

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Friday, September 27, 2013 9:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Filter not working anymore

**
No, you wouldn't want to re-create the overlay...once it is in 'unmodified', 
you want to right click it and 'Convert to Custom'because it shouldn't be a 
base object to begin with :)

On Fri, Sep 27, 2013 at 8:00 AM, Young, Ronald P. 
mailto:rpyo...@southernco.com>> wrote:
**
Yep...thanks LJ and Jason. I found some overlays in Best Mode that were labeled 
test so well I used them for that purpose...testing. At first as you say...I 
was scared to delete the Overlay fearing that I would delete the whole thing 
but then again it's a text so what the heck. Anyway, deleted the overlay and 
then it became "unmodified". So I am guessing for the other forms I need to do 
this to and then add updates I can go back to and create an overlay and I 
should be good to go, correct?

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Longwing, 
Lj
Sent: Friday, September 27, 2013 8:34 AM

To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Filter not working anymore

**
Ron,
As Jason said, if you convert all of your custom objects to base before 
deleting the overlay, you won't loose them...the only things you would loose 
were base objects that were overlaid, but you wouldn't loose the object, just 
the customizations that were done in the overlay.

Jason,
It is NOT possible to delete a base object from Best Practice Mode...and I 
agree...the first time I 'deleted' an overlaywas quite scary.

On Thu, Sep 26, 2013 at 12:19 PM, Jason Miller 
mailto:jason.mil...@gmail.com>> wrote:
**
Great you figured it out.  Correct, anything in the Overlay is lost.  You can 
convert the fields to base so they are not lost and then convert back to custom 
once you re-overly.

I think "Delete" is a terrible choice for removing an overlay.  I mentioned it 
in the 7.6.03 beta but doesn't look like that went anywhere.  I am waiting for 
customers to accidentally "Delete" something like HPD:Help Desk in base mode.

I am pretty sure you cannot delete any base objects in Best Practice mode.  I 
haven't extensively tested that theory so proceed with caution.

Jason

On Thu, Sep 26, 2013 at 10:30 AM, Young, Ronald P. 
mailto:rpyo...@southernco.com>> wrote:
**
Ok...I just found some dummy forms that were made a long time ago and they were 
overlaid. I went into Best Mode and then deleted the overlay. I went through 
the Remedy Dev 8 Help files and understand that any fields or workflow that was 
relating or entered on that overlay will now be lost correct? Hope I didn't 
confuse you experts from my email below. :)

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Young, Ronald P.
Sent: Thursday, September 26, 2013 12:08 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: RE: Filter not working anymore

LJ, others

Question for ya from what you say below. The form in question was a trouble 
report form that was created yrs ago...so it is an origin object...Base mode 
and then this whole form was overlaid and then edited in Best Practice Mode. So 
how can I just delete the overlay all together if possible. It's fine if I go 
back to the original and have to go back in and add the small stuff that's been 
added. There are several fields on the form and has several workflows so it's 
not a simple form. I would have to go through a lot of  fields and workflows to 
see what's custom and what isn't . Well, actually thinking about it...I know 
the other guy that was here before me didn't work on Dev 8 so there is probably 
not much if any at all that are custom and then again I didn't even know about 
it until here recently so I doubt I did any.  Learn every day! So if I am in 
Best Practice Mode I should be able to delete the form there and the original 
stay on the Base mode correct. I just don't want to say delete and lose it all. 
That would be a nightmare!! I would like to take a lot of the forms to the 
original and start over and do it all over with Overlays and/or customs so it 
would be right. This Dev 8 and 7.6 was thrown at us at the s

Re: Filter not working anymore

[Young, Ronald P.]

Yep...thanks LJ and Jason. I found some overlays in Best Mode that were labeled 
test so well I used them for that purpose...testing. At first as you say...I 
was scared to delete the Overlay fearing that I would delete the whole thing 
but then again it's a text so what the heck. Anyway, deleted the overlay and 
then it became "unmodified". So I am guessing for the other forms I need to do 
this to and then add updates I can go back to and create an overlay and I 
should be good to go, correct?

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Friday, September 27, 2013 8:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Filter not working anymore

**
Ron,
As Jason said, if you convert all of your custom objects to base before 
deleting the overlay, you won't loose them...the only things you would loose 
were base objects that were overlaid, but you wouldn't loose the object, just 
the customizations that were done in the overlay.

Jason,
It is NOT possible to delete a base object from Best Practice Mode...and I 
agree...the first time I 'deleted' an overlaywas quite scary.

On Thu, Sep 26, 2013 at 12:19 PM, Jason Miller 
mailto:jason.mil...@gmail.com>> wrote:
**
Great you figured it out.  Correct, anything in the Overlay is lost.  You can 
convert the fields to base so they are not lost and then convert back to custom 
once you re-overly.

I think "Delete" is a terrible choice for removing an overlay.  I mentioned it 
in the 7.6.03 beta but doesn't look like that went anywhere.  I am waiting for 
customers to accidentally "Delete" something like HPD:Help Desk in base mode.

I am pretty sure you cannot delete any base objects in Best Practice mode.  I 
haven't extensively tested that theory so proceed with caution.

Jason

On Thu, Sep 26, 2013 at 10:30 AM, Young, Ronald P. 
mailto:rpyo...@southernco.com>> wrote:
**
Ok...I just found some dummy forms that were made a long time ago and they were 
overlaid. I went into Best Mode and then deleted the overlay. I went through 
the Remedy Dev 8 Help files and understand that any fields or workflow that was 
relating or entered on that overlay will now be lost correct? Hope I didn't 
confuse you experts from my email below. :)

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Young, Ronald P.
Sent: Thursday, September 26, 2013 12:08 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: RE: Filter not working anymore

LJ, others

Question for ya from what you say below. The form in question was a trouble 
report form that was created yrs ago...so it is an origin object...Base mode 
and then this whole form was overlaid and then edited in Best Practice Mode. So 
how can I just delete the overlay all together if possible. It's fine if I go 
back to the original and have to go back in and add the small stuff that's been 
added. There are several fields on the form and has several workflows so it's 
not a simple form. I would have to go through a lot of  fields and workflows to 
see what's custom and what isn't . Well, actually thinking about it...I know 
the other guy that was here before me didn't work on Dev 8 so there is probably 
not much if any at all that are custom and then again I didn't even know about 
it until here recently so I doubt I did any.  Learn every day! So if I am in 
Best Practice Mode I should be able to delete the form there and the original 
stay on the Base mode correct. I just don't want to say delete and lose it all. 
That would be a nightmare!! I would like to take a lot of the forms to the 
original and start over and do it all over with Overlays and/or customs so it 
would be right. This Dev 8 and 7.6 was thrown at us at the same time and I have 
to learn it all...only 3-4 months doing this. Aigh...>LOL! Would it be best for 
me to just create form and some fields in say base mode and then create that to 
overlay in Best mode and then use that as a guinea pig to see how it works.

**
Ok...go into the overlaid form, convert any object that is 'custom' to 'base' 
with a right click...save the formdelete the overlay, then right click and 
convert to customthis will lose any changes made to the object in the 
overlay,
but once converted back to custom, you can re-make those changes.


Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Longwing, 
Lj
Sent: Wednesday, September 25, 2013 12:52 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: 

Re: Fun -- if you couldn't work in the computer field

[Young, Ronald P.]

Yes and that would be the new Satis-fries at Burger King (so-called diet 
fries)...right ...:). But I would then want a big fat juicy burger and an extra 
large coke...no ice. Smile...it's Friday

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mac Rhoades
Sent: Thursday, September 26, 2013 4:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Fun -- if you couldn't work in the computer field

** Ok. I will practice with ya'll. Want fries with that, sir?
Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / IT Service Management
2205 Northmont Pkwy.
MS 352-100, Duluth, GA, 30096 USA
Phone: 678-252-4364 / VPN: 252-4364 / Mobile: 770-365-2149
cmrho...@rockwellcollins.com
www.rockwellcollins.com






From:John Sundberg 
To:arslist@ARSLIST.ORG
Date:09/26/2013 03:01 PM
Subject:Fun -- if you couldn't work in the computer field
Sent by:"Action Request System discussion list(ARSList)" 





**
Where would you work?

-John


--
John Sundberg

Kinetic Data, Inc.
"Your Business. Your Process."

Save the date!
KEG14
February 24-25, 2014
For more information, click here  - 
KEG

651-556-0930 I 
john.sundb...@kineticdata.com
www.kineticdata.com
 I 
community.kineticdata.com


_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

___
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Re: Fun -- if you couldn't work in the computer field

[Young, Ronald P.]

Yep...yep...love taking pics too. Hmmm... I'm off to job hunting... :)

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Thursday, September 26, 2013 3:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Fun -- if you couldn't work in the computer field

**

That's an awesome job too! Goes hand in hand with photography...


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Young, Ronald P.
Sent: Thursday, September 26, 2013 4:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Fun -- if you couldn't work in the computer field

I'd be one of those world travelers taking the family along (kids are 
home-schooled so this would be a good geography lesson) and make reports for 
travel agencies. How in the world do those people get those jobs?

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Thursday, September 26, 2013 3:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Fun -- if you couldn't work in the computer field

**
Love it.

On Thu, Sep 26, 2013 at 2:33 PM, Martinez, Marcelo A 
mailto:marc...@cpchem.com>> wrote:
**
@ microsoft


On Thu, Sep 26, 2013 at 2:00 PM, John Sundberg 
mailto:john.sundb...@kineticdata.com>> wrote:
**
Where would you work?

-John


--

John Sundberg
Kinetic Data, Inc.
"Your Business. Your Process."

Save the date!
KEG14
February 24-25, 2014
For more information, click here  - 
KEG<https://urldefense.proofpoint.com/v1/url?u=http://www.kineticdata.com/Events/KEG.html&k=k4uTPtKceKyJbrKTKO%2FDpA%3D%3D%0A&r=acCMp2P5cctjq7hCkmdL%2Bd8SmbryZFsEdaDSOrjVCWM%3D%0A&m=AenouifDUcS7TjmmjjbnLdpYnR920zkpwk73SHIZ2bA%3D%0A&s=1335f7fc3bfa836463d1df517f2b1ff414d2ebaa1315b25efd5acfe26ea8eaa5>

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_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_



--

John Sundberg
Kinetic Data, Inc.
"Your Business. Your Process."

Save the date!
KEG14
February 24-25, 2014
For more information, click here  - 
KEG<https://urldefense.proofpoint.com/v1/url?u=http://www.kineticdata.com/Events/KEG.html&k=k4uTPtKceKyJbrKTKO%2FDpA%3D%3D%0A&r=acCMp2P5cctjq7hCkmdL%2Bd8SmbryZFsEdaDSOrjVCWM%3D%0A&m=AenouifDUcS7TjmmjjbnLdpYnR920zkpwk73SHIZ2bA%3D%0A&s=1335f7fc3bfa836463d1df517f2b1ff414d2ebaa1315b25efd5acfe26ea8eaa5>

651-556-0930 I 
john.sundb...@kineticdata.com<mailto:john.sundb...@kineticdata.com>
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_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where 
the Answers Are" and have been for 20 years_

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UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Fun -- if you couldn't work in the computer field

[Young, Ronald P.]

I'd be one of those world travelers taking the family along (kids are 
home-schooled so this would be a good geography lesson) and make reports for 
travel agencies. How in the world do those people get those jobs?

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Thursday, September 26, 2013 3:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Fun -- if you couldn't work in the computer field

**
Love it.

On Thu, Sep 26, 2013 at 2:33 PM, Martinez, Marcelo A 
mailto:marc...@cpchem.com>> wrote:
**
@ microsoft


On Thu, Sep 26, 2013 at 2:00 PM, John Sundberg 
mailto:john.sundb...@kineticdata.com>> wrote:
**
Where would you work?

-John


--

John Sundberg
Kinetic Data, Inc.
"Your Business. Your Process."

Save the date!
KEG14
February 24-25, 2014
For more information, click here  - 
KEG

651-556-0930 I 
john.sundb...@kineticdata.com
www.kineticdata.com
 I 
community.kineticdata.com


_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_



--

John Sundberg
Kinetic Data, Inc.
"Your Business. Your Process."

Save the date!
KEG14
February 24-25, 2014
For more information, click here  - 
KEG

651-556-0930 I 
john.sundb...@kineticdata.com
www.kineticdata.com
 I 
community.kineticdata.com


_ARSlist: "Where the Answers Are" and have been for 20 years_

___
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"Where the Answers Are, and have been for 20 years"

Re: Filter not working anymore

[Young, Ronald P.]

Ok...I just found some dummy forms that were made a long time ago and they were 
overlaid. I went into Best Mode and then deleted the overlay. I went through 
the Remedy Dev 8 Help files and understand that any fields or workflow that was 
relating or entered on that overlay will now be lost correct? Hope I didn't 
confuse you experts from my email below. :)

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Young, Ronald P.
Sent: Thursday, September 26, 2013 12:08 PM
To: arslist@ARSLIST.ORG
Subject: RE: Filter not working anymore

LJ, others

Question for ya from what you say below. The form in question was a trouble 
report form that was created yrs ago...so it is an origin object...Base mode 
and then this whole form was overlaid and then edited in Best Practice Mode. So 
how can I just delete the overlay all together if possible. It's fine if I go 
back to the original and have to go back in and add the small stuff that's been 
added. There are several fields on the form and has several workflows so it's 
not a simple form. I would have to go through a lot of  fields and workflows to 
see what's custom and what isn't . Well, actually thinking about it...I know 
the other guy that was here before me didn't work on Dev 8 so there is probably 
not much if any at all that are custom and then again I didn't even know about 
it until here recently so I doubt I did any.  Learn every day! So if I am in 
Best Practice Mode I should be able to delete the form there and the original 
stay on the Base mode correct. I just don't want to say delete and lose it all. 
That would be a nightmare!! I would like to take a lot of the forms to the 
original and start over and do it all over with Overlays and/or customs so it 
would be right. This Dev 8 and 7.6 was thrown at us at the same time and I have 
to learn it all...only 3-4 months doing this. Aigh...>LOL! Would it be best for 
me to just create form and some fields in say base mode and then create that to 
overlay in Best mode and then use that as a guinea pig to see how it works.

**
Ok...go into the overlaid form, convert any object that is 'custom' to 'base' 
with a right click...save the formdelete the overlay, then right click and 
convert to customthis will lose any changes made to the object in the 
overlay,
but once converted back to custom, you can re-make those changes.


Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Wednesday, September 25, 2013 12:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Filter not working anymore

**
Ron,
The chances of your code being overwritten by BMC is really slim to none unless 
you are using naming conventions that would be used by BMCso leaving things 
at base doesn't really matter in that case...but honestly...if it is YOUR code, 
it should be a Custom object...if it's BMC's code, it should be in Base...plain 
and simple.

On Wed, Sep 25, 2013 at 10:00 AM, Young, Ronald P. 
mailto:rpyo...@southernco.com>> wrote:
**
Wow...so is it best to work on a custom form or overlay. I watched the video 
from Kiran and understand it a little but now I am just like ok...custom or 
overlay?? I just don't want to lose anything.

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Longwing, 
Lj
Sent: Wednesday, September 25, 2013 10:48 AM

To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Filter not working anymore

**
Ok...go into the overlaid form, convert any object that is 'custom' to 'base' 
with a right click...save the formdelete the overlay, then right click and 
convert to custom

this will loose any changes made to the object in the overlay, but once 
converted back to custom, you can re-make those changes.

On Wed, Sep 25, 2013 at 9:14 AM, Young, Ronald P. 
mailto:rpyo...@southernco.com>> wrote:
Todd,All,

I performed a little test...I guess to just make me feel better.

I created 2 test forms...1 in Base mode which came in as Unmodified and then 
the other in Best mode which came in as Custom. I was not able to see the 
Best-Custom form in base mode..understood. I was able to go into Best mode and 
see the Base mode form and then convert it to custom which is good. The thing 
is now...how do I get the overlaid form that was in question at first below to 
a custom mode so that when I add fields, etc they will work correctly?

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."
-Original Message-

Re: Filter not working anymore

[Young, Ronald P.]

LJ, others

Question for ya from what you say below. The form in question was a trouble 
report form that was created yrs ago...so it is an origin object...Base mode 
and then this whole form was overlaid and then edited in Best Practice Mode. So 
how can I just delete the overlay all together if possible. It's fine if I go 
back to the original and have to go back in and add the small stuff that's been 
added. There are several fields on the form and has several workflows so it's 
not a simple form. I would have to go through a lot of  fields and workflows to 
see what's custom and what isn't . Well, actually thinking about it...I know 
the other guy that was here before me didn't work on Dev 8 so there is probably 
not much if any at all that are custom and then again I didn't even know about 
it until here recently so I doubt I did any.  Learn every day! So if I am in 
Best Practice Mode I should be able to delete the form there and the original 
stay on the Base mode correct. I just don't want to say delete and lose it all. 
That would be a nightmare!! I would like to take a lot of the forms to the 
original and start over and do it all over with Overlays and/or customs so it 
would be right. This Dev 8 and 7.6 was thrown at us at the same time and I have 
to learn it all...only 3-4 months doing this. Aigh...>LOL! Would it be best for 
me to just create form and some fields in say base mode and then create that to 
overlay in Best mode and then use that as a guinea pig to see how it works.

**
Ok...go into the overlaid form, convert any object that is 'custom' to 'base' 
with a right click...save the formdelete the overlay, then right click and 
convert to customthis will lose any changes made to the object in the 
overlay,
but once converted back to custom, you can re-make those changes.


Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Wednesday, September 25, 2013 12:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Filter not working anymore

**
Ron,
The chances of your code being overwritten by BMC is really slim to none unless 
you are using naming conventions that would be used by BMCso leaving things 
at base doesn't really matter in that case...but honestly...if it is YOUR code, 
it should be a Custom object...if it's BMC's code, it should be in Base...plain 
and simple.

On Wed, Sep 25, 2013 at 10:00 AM, Young, Ronald P. 
mailto:rpyo...@southernco.com>> wrote:
**
Wow...so is it best to work on a custom form or overlay. I watched the video 
from Kiran and understand it a little but now I am just like ok...custom or 
overlay?? I just don't want to lose anything.

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Longwing, 
Lj
Sent: Wednesday, September 25, 2013 10:48 AM

To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Filter not working anymore

**
Ok...go into the overlaid form, convert any object that is 'custom' to 'base' 
with a right click...save the formdelete the overlay, then right click and 
convert to custom

this will loose any changes made to the object in the overlay, but once 
converted back to custom, you can re-make those changes.

On Wed, Sep 25, 2013 at 9:14 AM, Young, Ronald P. 
mailto:rpyo...@southernco.com>> wrote:
Todd,All,

I performed a little test...I guess to just make me feel better.

I created 2 test forms...1 in Base mode which came in as Unmodified and then 
the other in Best mode which came in as Custom. I was not able to see the 
Best-Custom form in base mode..understood. I was able to go into Best mode and 
see the Base mode form and then convert it to custom which is good. The thing 
is now...how do I get the overlaid form that was in question at first below to 
a custom mode so that when I add fields, etc they will work correctly?

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Arner, 
Todd
Sent: Wednesday, September 25, 2013 8:34 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Filter not working anymore
To update your custom forms and workflow in Best practice mode, you will need 
to convert them to a Custom customization type.  My guess is your custom forms 
and workflow are all set to Unmodified right now.  To convert them to custom, 
right click on the form or workflow in the object list and select convert to 
c

Re: Filter not working anymore

[Young, Ronald P.]

Wow...so is it best to work on a custom form or overlay. I watched the video 
from Kiran and understand it a little but now I am just like ok...custom or 
overlay?? I just don't want to lose anything.

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Wednesday, September 25, 2013 10:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Filter not working anymore

**
Ok...go into the overlaid form, convert any object that is 'custom' to 'base' 
with a right click...save the formdelete the overlay, then right click and 
convert to custom

this will loose any changes made to the object in the overlay, but once 
converted back to custom, you can re-make those changes.

On Wed, Sep 25, 2013 at 9:14 AM, Young, Ronald P. 
mailto:rpyo...@southernco.com>> wrote:
Todd,All,

I performed a little test...I guess to just make me feel better.

I created 2 test forms...1 in Base mode which came in as Unmodified and then 
the other in Best mode which came in as Custom. I was not able to see the 
Best-Custom form in base mode..understood. I was able to go into Best mode and 
see the Base mode form and then convert it to custom which is good. The thing 
is now...how do I get the overlaid form that was in question at first below to 
a custom mode so that when I add fields, etc they will work correctly?

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Arner, 
Todd
Sent: Wednesday, September 25, 2013 8:34 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Filter not working anymore
To update your custom forms and workflow in Best practice mode, you will need 
to convert them to a Custom customization type.  My guess is your custom forms 
and workflow are all set to Unmodified right now.  To convert them to custom, 
right click on the form or workflow in the object list and select convert to 
custom.  Then you will be able to update in Best practice mode.  I'm not 
certain this will work for you with a mixed version of 8.1 developer and 7.6.4 
server.  This is what I had to do but we have both 8.1 server and developer 
studio.  Hope that helps some.

Todd Arner

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Ron Young
Sent: Wednesday, September 25, 2013 7:58 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Filter not working anymore

User interface 7.6, Developer 8.1

I created an active link on a form (in Base mode) that would require a ticket 
number to be inserted from the user if it were a certain type of ticket. Then 
when that ticket was closed I had a filter that would notify a specific group 
that the ticket was closed or reassigned. It worked at one time and now it does 
not. Nothing has really been changed. Don't know what the issue may be...any 
help?

Also, before I took over doing the Remedy admin/dev stuff here at work there 
were numerous forms with objects already created under 7.6 I believe it was. 
Now the only way I can add another field is to do it under Base mode because if 
I am in Best mode the selections to add a field are all greyed out. What can I 
do to be able to add it in Best Mode as I would like to work just in Best mode 
because from what I have learned if I do anything in Base mode it may not be 
saved after a system update or flush. Help!?

Ron

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are hereby notified that any dissemination, distribution, or copying of this 
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Re: Filter not working anymore

[Young, Ronald P.]

Todd,All,

I performed a little test...I guess to just make me feel better.
 
I created 2 test forms...1 in Base mode which came in as Unmodified and then 
the other in Best mode which came in as Custom. I was not able to see the 
Best-Custom form in base mode..understood. I was able to go into Best mode and 
see the Base mode form and then convert it to custom which is good. The thing 
is now...how do I get the overlaid form that was in question at first below to 
a custom mode so that when I add fields, etc they will work correctly?  

Thanks,
Ron Young

“To the world you may be one person but to one person you may be the world.”


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd
Sent: Wednesday, September 25, 2013 8:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Filter not working anymore

To update your custom forms and workflow in Best practice mode, you will need 
to convert them to a Custom customization type.  My guess is your custom forms 
and workflow are all set to Unmodified right now.  To convert them to custom, 
right click on the form or workflow in the object list and select convert to 
custom.  Then you will be able to update in Best practice mode.  I'm not 
certain this will work for you with a mixed version of 8.1 developer and 7.6.4 
server.  This is what I had to do but we have both 8.1 server and developer 
studio.  Hope that helps some.

Todd Arner

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Young
Sent: Wednesday, September 25, 2013 7:58 AM
To: arslist@ARSLIST.ORG
Subject: Filter not working anymore

User interface 7.6, Developer 8.1

I created an active link on a form (in Base mode) that would require a ticket 
number to be inserted from the user if it were a certain type of ticket. Then 
when that ticket was closed I had a filter that would notify a specific group 
that the ticket was closed or reassigned. It worked at one time and now it does 
not. Nothing has really been changed. Don't know what the issue may be...any 
help?

Also, before I took over doing the Remedy admin/dev stuff here at work there 
were numerous forms with objects already created under 7.6 I believe it was. 
Now the only way I can add another field is to do it under Base mode because if 
I am in Best mode the selections to add a field are all greyed out. What can I 
do to be able to add it in Best Mode as I would like to work just in Best mode 
because from what I have learned if I do anything in Base mode it may not be 
saved after a system update or flush. Help!?

Ron

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The information contained in this communication may be confidential, is 
intended only for the use of the recipient(s) named above, and may be legally 
privileged. If the reader of this message is not the intended recipient, you 
are hereby notified that any dissemination, distribution, or copying of this 
communication, or any of its contents, is strictly prohibited. If you have 
received this communication in error, please notify the sender immediately and 
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Re: Overlay

[Young, Ronald P.]

LJ,

Hmmm...I guess that's a "Yup" to it's always been there. That's odd...I wonder 
why I am just now seeing it.

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Wednesday, September 25, 2013 9:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Overlay

**
Yup...go look in the documentation regarding 'granular overlay' :)

On Wed, Sep 25, 2013 at 7:55 AM, Ron Young 
mailto:rpyo...@southernco.com>> wrote:
Another something for you all...

Is this new  (may be new to me)...something that just got added to 8.1 dev or 
have I just not been seeing it. I clicked on a field on one of my forms in Best 
mode and under properties it has a box with 2 drop down boxes

Permissions - Overlay Type: (No overlay, Additive, Overwrite)

Others - Overlay Type: (No overlay, Overwrite)


Has this always been there in 8.1?

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Re: Overlay

[Young, Ronald P.]

I would but I don't have a login.

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
Sent: Wednesday, September 25, 2013 9:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: Overlay

**
Please look into this:

https://docs.bmc.com/docs/display/public/ars81/Granular+overlays



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Wednesday, September 25, 2013 7:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Overlay

**
Yup...go look in the documentation regarding 'granular overlay' :)

On Wed, Sep 25, 2013 at 7:55 AM, Ron Young 
mailto:rpyo...@southernco.com>> wrote:
Another something for you all...

Is this new  (may be new to me)...something that just got added to 8.1 dev or 
have I just not been seeing it. I clicked on a field on one of my forms in Best 
mode and under properties it has a box with 2 drop down boxes

Permissions - Overlay Type: (No overlay, Additive, Overwrite)

Others - Overlay Type: (No overlay, Overwrite)


Has this always been there in 8.1?

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Re: Filter not working anymore

[Young, Ronald P.]

Figured it out...I went back into Best mode and was able to right click on an 
unmodified form to convert to custom if I decided but I can't the overlaid. 
What to do...what to do???


Thanks,
Ron Young

“To the world you may be one person but to one person you may be the world.”


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd
Sent: Wednesday, September 25, 2013 8:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Filter not working anymore

To update your custom forms and workflow in Best practice mode, you will need 
to convert them to a Custom customization type.  My guess is your custom forms 
and workflow are all set to Unmodified right now.  To convert them to custom, 
right click on the form or workflow in the object list and select convert to 
custom.  Then you will be able to update in Best practice mode.  I'm not 
certain this will work for you with a mixed version of 8.1 developer and 7.6.4 
server.  This is what I had to do but we have both 8.1 server and developer 
studio.  Hope that helps some.

Todd Arner

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Young
Sent: Wednesday, September 25, 2013 7:58 AM
To: arslist@ARSLIST.ORG
Subject: Filter not working anymore

User interface 7.6, Developer 8.1

I created an active link on a form (in Base mode) that would require a ticket 
number to be inserted from the user if it were a certain type of ticket. Then 
when that ticket was closed I had a filter that would notify a specific group 
that the ticket was closed or reassigned. It worked at one time and now it does 
not. Nothing has really been changed. Don't know what the issue may be...any 
help?

Also, before I took over doing the Remedy admin/dev stuff here at work there 
were numerous forms with objects already created under 7.6 I believe it was. 
Now the only way I can add another field is to do it under Base mode because if 
I am in Best mode the selections to add a field are all greyed out. What can I 
do to be able to add it in Best Mode as I would like to work just in Best mode 
because from what I have learned if I do anything in Base mode it may not be 
saved after a system update or flush. Help!?

Ron

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The information contained in this communication may be confidential, is 
intended only for the use of the recipient(s) named above, and may be legally 
privileged. If the reader of this message is not the intended recipient, you 
are hereby notified that any dissemination, distribution, or copying of this 
communication, or any of its contents, is strictly prohibited. If you have 
received this communication in error, please notify the sender immediately and 
destroy or delete the original message and any copy of it from your computer 
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sender.

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Re: Filter not working anymore

[Young, Ronald P.]

Todd,

Thanks for the quick reply. This is actually an Overlaid form. I even tried 
right clicking on an unmodified form and the option to convert is not even 
listed.

Thanks,
Ron Young

“To the world you may be one person but to one person you may be the world.”


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd
Sent: Wednesday, September 25, 2013 8:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Filter not working anymore

To update your custom forms and workflow in Best practice mode, you will need 
to convert them to a Custom customization type.  My guess is your custom forms 
and workflow are all set to Unmodified right now.  To convert them to custom, 
right click on the form or workflow in the object list and select convert to 
custom.  Then you will be able to update in Best practice mode.  I'm not 
certain this will work for you with a mixed version of 8.1 developer and 7.6.4 
server.  This is what I had to do but we have both 8.1 server and developer 
studio.  Hope that helps some.

Todd Arner

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Young
Sent: Wednesday, September 25, 2013 7:58 AM
To: arslist@ARSLIST.ORG
Subject: Filter not working anymore

User interface 7.6, Developer 8.1

I created an active link on a form (in Base mode) that would require a ticket 
number to be inserted from the user if it were a certain type of ticket. Then 
when that ticket was closed I had a filter that would notify a specific group 
that the ticket was closed or reassigned. It worked at one time and now it does 
not. Nothing has really been changed. Don't know what the issue may be...any 
help?

Also, before I took over doing the Remedy admin/dev stuff here at work there 
were numerous forms with objects already created under 7.6 I believe it was. 
Now the only way I can add another field is to do it under Base mode because if 
I am in Best mode the selections to add a field are all greyed out. What can I 
do to be able to add it in Best Mode as I would like to work just in Best mode 
because from what I have learned if I do anything in Base mode it may not be 
saved after a system update or flush. Help!?

Ron

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privileged. If the reader of this message is not the intended recipient, you 
are hereby notified that any dissemination, distribution, or copying of this 
communication, or any of its contents, is strictly prohibited. If you have 
received this communication in error, please notify the sender immediately and 
destroy or delete the original message and any copy of it from your computer 
system. If you have any questions concerning this message, please contact the 
sender.

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Re: Active links to change menu on field is not working

[Young, Ronald P.]

Thanks,
Ron Young

“To the world you may be one person but to one person you may be the world.”

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dee
Sent: Wednesday, September 25, 2013 7:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Active links to change menu on field is not working

In addition,

DBA  verified no patches or adhoc changes to db. She was able to verify that 
T51 and views are fine. She see no errors in the log. 

This is only happening on 1 form, Change form. There are 423 directly related 
objects. 

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Re: outside the BMC reserved range

[Young, Ronald P.]

Exactly!

Thanks,
Ron Young

“To the world you may be one person but to one person you may be the world.”

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd
Sent: Wednesday, September 18, 2013 2:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: outside the BMC reserved range

**
I should add that’s if you are in base development mode that you get the 
warning.  You don’t get it if you are in Best Practice Customization mode.

Todd

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd
Sent: Wednesday, September 18, 2013 2:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: outside the BMC reserved range

**
Sorry about that.  Our system seen the field IDs and thought I was trying to 
send out an ssn so it encrypted it.

My comment was that in version 8.1 it warns you whenever you save a new field 
with an ID outside the reserved range.  Previous version worked the opposite 
and warned when trying to save an ID within the reserve range.  It drives me 
crazy… ;)

Todd Arner
Great Lakes

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us
Sent: Wednesday, September 18, 2013 2:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: outside the BMC reserved range

**
??? This is encrypted…


The information contained in this communication may be confidential, is 
intended only for the use of the recipient(s) named above, and may be legally 
privileged. If the reader of this message is not the intended recipient, you 
are hereby notified that any dissemination, distribution, or copying of this 
communication, or any of its contents, is strictly prohibited. If you have 
received this communication in error, please notify the sender immediately and 
destroy or delete the original message and any copy of it from your computer 
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Re: outside the BMC reserved range

[Young, Ronald P.]

Sorry about that...we have 7.6 for user interface and 8.1 developer.

Thanks,
Ron Young

“To the world you may be one person but to one person you may be the world.”


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Wednesday, September 18, 2013 12:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: outside the BMC reserved range

You didn't specify which version of ARS...

It sounds like you imported something to the system and that changed the 
default next field ID for the form you are working on (and an ARS patch can do 
this).  Setting the ID before you save the field when creating it should reset 
the next ID to whatever you set + 1 

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Young, Ronald P.
Sent: Wednesday, September 18, 2013 11:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: outside the BMC reserved range

The IDs on most fields are like "536871034"...most start like that 536.. I 
tried going in and added a field and changed the ID to 102 and it worked 
fine. Why did it use to work and not now?? Can Remedy update like a software 
patch or upgrade do this because I know the guys did some work on the server 
not too long ago?

Thanks,
Ron Young

“To the world you may be one person but to one person you may be the world.”


-Original Message-
From: Ron Young [mailto:rpyo...@southernco.com] 
Sent: Wednesday, September 18, 2013 11:35 AM
To: arslist@ARSLIST.ORG
Cc: Young, Ronald P.
Subject: outside the BMC reserved range

I have been adding fields to a form for a long time and am now getting this 
error " You have specified an id for following fields which is outside the BMC 
reserved range. Do you wish to contnue? (field name)

I have never edited an Id...usually I just name it in the Database and Display 
porperties and I'm done.

Ron




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Re: outside the BMC reserved range

[Young, Ronald P.]

The IDs on most fields are like "536871034"...most start like that 536.. I 
tried going in and added a field and changed the ID to 102 and it worked 
fine. Why did it use to work and not now?? Can Remedy update like a software 
patch or upgrade do this because I know the guys did some work on the server 
not too long ago?

Thanks,
Ron Young

“To the world you may be one person but to one person you may be the world.”


-Original Message-
From: Ron Young [mailto:rpyo...@southernco.com] 
Sent: Wednesday, September 18, 2013 11:35 AM
To: arslist@ARSLIST.ORG
Cc: Young, Ronald P.
Subject: outside the BMC reserved range

I have been adding fields to a form for a long time and am now getting this 
error " You have specified an id for following fields which is outside the BMC 
reserved range. Do you wish to contnue? (field name)

I have never edited an Id...usually I just name it in the Database and Display 
porperties and I'm done.

Ron


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Re: require numerical values

[Young, Ronald P.]

Todd,

Sorry I took so long to get back to you but this works great. Thanks!

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd
Sent: Thursday, August 29, 2013 12:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: require numerical values

**
Another option would be to set the pattern in the field property attributes to 
[0-9][0-9][0-9][0-9][0-9][0-9].  If anything other than 6 numbers is entered 
the user will get an error indicating the pattern does not match and they will 
not be able to save the record.  One downside to this is that the error can be 
confusing to the end user.

Todd Arner
Great Lakes

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Young, Ronald P.
Sent: Thursday, August 29, 2013 8:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: require numerical values

**
I am not sure if I confused you guys or if I got confused by reading the 
replies...:). I got it set to 6 characters by changing that in the database 
properties for that field. I want it to be numbers instead of letters only.


Mark, from what yours looks like...it looks like that just sets the character 
length to 6...it could be letters or numbers

LJ, looks like this would work but not sure what you're referring to as 
"AL"...I do know how to go into filters...

I have attached a screen capture ...hope it helps you understand more.

Thanks,
Ron Young

"Courage is not the absence of fear, but rather the judgement that something 
else is more important than fear." (James Hollingworth)

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Thursday, August 29, 2013 8:26 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: require numerical values

**
Ron

You could also try a set field LENGTHC(ButtonFIeld) and then an error message 
If the number is not equal to 6.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Thursday, August 29, 2013 9:18 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: require numerical values

**
Ron,
If you want a character field to be exactly 6 numerical values, and to throw an 
error if it's not, then you can use this run-if in an AL/Filter

NOT 'Field' = "[0-9][0-9][0-9][0-9][0-9][0-9]"

and have that workflow throw an error.

On Thu, Aug 29, 2013 at 7:14 AM, Ron Young 
mailto:rpyo...@southernco.com>> wrote:
OK...I have a form that has a field that is required if a button is selected. 
The thing is it requires 6 characters to be entered. How can I set that to only 
allow numerical characters (a ticket number) vs N/A. The N/A has been used 
recently and that will only throw off my reports so again how do I change that 
to be just numerical characters where employees can not enter N/A.

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The information contained in this communicati

Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr

[Young, Ronald P.]

Amen…to that and what Teresa states in her email. I would jump at this in a 
heartbeat if I didn’t have a decent paying position with awesome benefits. Now 
if I were retired or still a contractor count me in and the pay would be 
acceptable. I have been using Remedy for now about 6 yrs…now just put in the 
admin role a couple months ago, passed the Developer 8.1 test (use 7.6 user 
side and 8.1 developer). I feel that if I were to practice this very well I’d 
maybe even put in for it a while down the road but again…that’s my 2 cents!

Thanks,
Ron Young

“To the world you may be one person but to one person you may be the world.”

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker
Sent: Thursday, September 12, 2013 12:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 
Month Contract to Hire - $80-100K (Based on experience) - Contract Rate 
$38-48/hr

**
I’m continually amazed at the amount of people who chime in to ARSList to roast 
someone who posts a job for a stationary basic Remedy position offering 6 
figures as though they have somehow insulted your worth and hurt your market 
value.  This is a stationary position for an ADMIN role, with opportunity for 
conversion.  This is not a 6mth – year long CMDB architect position traveling 
to Iran people.   I’m sure a 3-5 year experienced person who wants a stable job 
with no travel would be very interested…  I know, I’ve helped interview and 
hire a number of people in this range successfully over the last 5 years.

Agreed this would be light for a traveling senior contracting position for 
short term, but it’s been clearly stated it’s not.

Nathan Aker
ITSM Solution Architect


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Charters
Sent: Thursday, September 12, 2013 11:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 
Month Contract to Hire - $80-100K (Based on experience) - Contract Rate 
$38-48/hr

**
maybe they're just looking for newbies that just know how to do real basic stuff


Sincerly,

David Charters
Charters Technologies
317-331-8985



 Original message 
From: Carl Wilson mailto:carlbwil...@gmail.com>>
Date: 09/11/2013 8:32 PM (GMT-05:00)
To: arslist@ARSLIST.ORG
Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 
Month Contract to Hire - $80-100K (Based on experience) - Contract Rate 
$38-48/hr


**
Don't normally chime in on these but 
Wow, $340 - 360 USD a day is very low (UK rates start at around £350+ = $550+ 
USD) ... Security clearance can add a fair amount of value to that.

BTW: How are you Matt, been a long time ☺ (you going to WWRUG?, I seen Mr David 
Savino is ...)



Kind Regards,

Carl Wilson


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Moore
Sent: 11 September 2013 23:57
To: arslist@ARSLIST.ORG
Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 
Month Contract to Hire - $80-100K (Based on experience) - Contract Rate 
$38-48/hr

** As stated in the job description, this is an admin position, and the secret 
clearance can be processed. 48/hr is above market rate for Colorado Springs, 
CO. Typically remedy administrators in Colorado Springs will make $40-45/hr. 
All of our certified/cleared folks are working with current clients of ours. 
The most we are currently paying those contractors is 45/hr. Hopefully this 
answers your questions!
On Wed, Sep 11, 2013 at 4:50 PM, Differ, Alfred W CTR PHD NSWC, 210 
mailto:alfred.differ@navy.mil>> wrote:
With an active clearance?

I hope not.

-al


Alfred Differ - Sr. Database Engineer
NDTI / NSWC PHD


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of David 
Charters
Sent: Wednesday, September 11, 2013 3:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 
Month Contract to Hire - $80-100K (Based on experience) - Contract Rate 
$38-48/hr

$48.00/hr? Does anyone worth their Remedy salt work for that kind of rate? 
Maybe 2 x 48?

Sincerely,

David Charters
Charters Technologies
317-331-8985


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Moore
Sent: Wednesday, September 11, 2013 6:06 PM
To: arslist@ARSLIST.ORG
Subject: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 
Month Contract to Hire - $80-100K (Based on experience) - Contract Rate 
$38-48/hr

Colorado Springs, CO - SECRET CLEARANCE - 6 Month 

Re: require numerical values

[Young, Ronald P.]

So I guess doing this should work right?

Run if qualification:
'ED TAG ID #' != "[0-9][0-9][0-9][0-9][0-9][0-9]"

If Action:

Must be a "numerical" value of 6 digits.


Thanks,
Ron Young

"Courage is not the absence of fear, but rather the judgement that something 
else is more important than fear." (James Hollingworth)

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Thursday, August 29, 2013 9:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: require numerical values

**
Yes, but it does nothing to verify that the 6 char's are numeric in nature :)

On Thu, Aug 29, 2013 at 7:59 AM, Brittain, Mark 
mailto:mbritt...@navisite.com>> wrote:
**
Ron,

What LENGTHC does is count the number of characters in the referenced field and 
then that number in another field like this
First filter (or AL)
Set Field  Count LENGTHC(ButtonField)

Second Filter (or AL)
Run If Count !=6
Error Message

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Young, 
Ronald P.
Sent: Thursday, August 29, 2013 9:50 AM

To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: require numerical values

**
I am not sure if I confused you guys or if I got confused by reading the 
replies...:). I got it set to 6 characters by changing that in the database 
properties for that field. I want it to be numbers instead of letters only.


Mark, from what yours looks like...it looks like that just sets the character 
length to 6...it could be letters or numbers

LJ, looks like this would work but not sure what you're referring to as 
"AL"...I do know how to go into filters...

I have attached a screen capture ...hope it helps you understand more.

Thanks,
Ron Young

"Courage is not the absence of fear, but rather the judgement that something 
else is more important than fear." (James Hollingworth)

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Thursday, August 29, 2013 8:26 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: require numerical values

**
Ron

You could also try a set field LENGTHC(ButtonFIeld) and then an error message 
If the number is not equal to 6.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Thursday, August 29, 2013 9:18 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: require numerical values

**
Ron,
If you want a character field to be exactly 6 numerical values, and to throw an 
error if it's not, then you can use this run-if in an AL/Filter

NOT 'Field' = "[0-9][0-9][0-9][0-9][0-9][0-9]"

and have that workflow throw an error.

On Thu, Aug 29, 2013 at 7:14 AM, Ron Young 
mailto:rpyo...@southernco.com>> wrote:
OK...I have a form that has a field that is required if a button is selected. 
The thing is it requires 6 characters to be entered. How can I set that to only 
allow numerical characters (a ticket number) vs N/A. The N/A has been used 
recently and that will only throw off my reports so again how do I change that 
to be just numerical characters where employees can not enter N/A.

___
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This e-mail is the property of NaviSite, Inc. It is intended only for the 
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Re: Web version not matching user version

[Young, Ronald P.]

Thanks Lj, That's what I was thinking to but I was hoping not due to me not 
being able to access it. The person that has the password to it is out of the 
country so I guess I'll have to wait until he gets back. I agree and understand 
about the Best Practice Mode...I'll just have to make sure I am in the mode 
from now on. Thanks for your time.

Thanks,
Ron Young

"Courage is not the absence of fear, but rather the judgement that something 
else is more important than fear." (James Hollingworth)

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Wednesday, August 21, 2013 11:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Web version not matching user version

**
Ron,
First, to address the Best Practice question...Yes, you should ALWAYS be 
modifying things in Best Practice...as you said, to prevent anything from being 
lost after an upgrade...that's why it was created, and anyone that continues 
doing it the old way deserves the pain they cause themselves...but their 
customer does NOT deserve the pain and money it costs them...so for yourself 
and future people that support that system...do it in best practice.

Now...regarding why you aren't seeing the changes in the web.  More likely 
because you aren't flushing the Mid-Tier cache.

On Wed, Aug 21, 2013 at 10:32 AM, Ron Young 
mailto:rpyo...@southernco.com>> wrote:
I have user 7.6 and Developer 8.1. If I make changes to a form in Developer of 
a form the change copies to the user form (7.6) but if I go to look at the same 
form  on the Mid tier web version the changes aren't there. Please let me know 
why and/or what I should do. Wierd thing is, is if I add something to a menu it 
pushes to both the user and the web version (Mid-tier).  Where it failed is 
when I moved panels, text boxes, and drop downs around...the format change did 
not carry over to the mid tier web version but did on the user tool...for 
clarification. Also, I did the changes in Base Mode instead of Best 
Practice...would that be why and should I just start making all my changes 
under Best Practice mode to prevent anything from being lost after an upgrade?

Ron

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Re: Home Page (version 7.6.04)

[Young, Ronald P.]

Thanks to all that replied to my question. I wish I would have read it before 
posting it due to grammatical errors, but hey we're not English Professors 
either. Anyway, I got the issue resolved by just creating some navigation 
buttons and then pointing those buttons to the Home Pages. 

Thanks,
Ron Young

"Life is 10% what happens to you and 90% how you react to it." -Charles Swindoll
"You are never too old to set another goal or to dream a new dream."  C.S. Lewis



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck
Sent: Wednesday, August 14, 2013 10:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: Home Page (version 7.6.04)

Another, simpler strategy is to use test users for each test case and set the 
home page different for each test case loginid.  That is what I usually do.

Chg_relcoord for a test release coordinator, inc_usecase3 test user, etc.  your 
policies and management requirements may vary.

Ray



On Aug 14, 2013, at 6:13 AM, Ron Young  wrote:

> Just wondering...is there a way to have more than one home page? We have 
> several different home pages for different groups...say for instance Test A 
> home Page, Test B Home Page, Test C Home Page, and Management Home Page. When 
> my supervisor logs into Remedy his home page is the Management Home Page but 
> he wants to be able to queickly access the 3 Test home pages in this 
> scenario. What is the best way to do this if I could? I have Version 8 
> Devekoper and User is the 7.6.
> 
> Thanks for all and any help.
> 
> Ron 
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"

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Re: Home Page (version 7.6.04)

[Young, Ronald P.]

Shawn, thanks for your response. I know I can go into Tools/Options and the 
Home Page tab and set up the Home Page there but you are only allowed one Home 
Page in that blank. (Form Name)

Thanks,
Ron Young

"Life is 10% what happens to you and 90% how you react to it." -Charles Swindoll
“You are never too old to set another goal or to dream a new dream.”  C.S. Lewis



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Wednesday, August 14, 2013 8:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: Home Page (version 7.6.04)

If you are using ITSM you can go into the Application Preferences on any of the 
consoles (e.g. Incident Console) and set the Default Home Page to be something 
else.

If you are using custom applications or some of the users are not using ITSM 
and are using custom apps, on the AR System User Preference form go to the Home 
Page tab and specify a different Form Name.

Thanks,

Shawn Pierson 
Remedy Developer | Energy Transfer


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Young
Sent: Wednesday, August 14, 2013 8:14 AM
To: arslist@ARSLIST.ORG
Subject: Home Page (version 7.6.04)

Just wondering...is there a way to have more than one home page? We have 
several different home pages for different groups...say for instance Test A 
home Page, Test B Home Page, Test C Home Page, and Management Home Page. When 
my supervisor logs into Remedy his home page is the Management Home Page but he 
wants to be able to queickly access the 3 Test home pages in this scenario. 
What is the best way to do this if I could? I have Version 8 Devekoper and User 
is the 7.6.

Thanks for all and any help.

Ron 

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Private and confidential as detailed here: 
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Re: Overlay

[Young, Ronald P.]

So you all are saying to do any editing/adding to a form labeled as an overlay 
in Best Practice Mode correct? No new views or anything like that is needed?

Ron

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
Sent: Monday, June 24, 2013 9:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: Overlay

Overlay is a replica copy of base + its own customization that you have done. 
Whatever out of the box you see on Overlay object is coming from Base, if you 
delete overlay object then base object will still be intact but it's not other 
way round. Concept of an Overlay is to Preserve your customization during 
upgrade process. If you do any customization on base objects then you would 
lose them but customizations on overlay object always remain unbroken.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ron
Sent: Monday, June 24, 2013 6:41 PM
To: arslist@ARSLIST.ORG
Subject: Overlay

I am new to Developer Studio. My question is about forms that are listed as an 
overlay. What is the best method to work on an overlay... Base or Best? Then 
also, I have tried to add fields to it and the fields are showing and I have 
also entered the workflow for it and it looks good there but when I go back 
into the user area and run the form the new fields aren't there. Do I need to 
create a new view under that form and add the new fields to it or what?

Thanks for any and all help.

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